{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8305702","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3591104,"location":{"name":"Madrid"},"metadata":null,"id":8305702,"updated_at":"2026-10-30T11:04:24-04:00","requisition_id":"RCX0011800","title":"AI Customer Experience Manager ","company_name":"Talkdesk","first_published":"2026-10-26T11:00:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;A fully dedicated Talkdesk AI Customer Experience Manager embedded within the team of a major Spanish enterprise customer, responsible for maximizing the value of the Talkdesk platform and supporting the customer\u0026#39;s CX and AI transformation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strategic customer leadership with strong technical fluency, working closely with the customer\u0026#39;s business and technical teams to identify, develop, and optimize high-value use cases, particularly across AI and Agentic capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI CXM acts as a trusted advisor and orchestrates the appropriate Talkdesk teams across Product, Engineering, Professional Services, and Customer Care to drive adoption and measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Use Case Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify, prioritise, and support AI and Agentic use cases based on the customer\u0026#39;s business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business challenges into defined use cases, success criteria, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support use cases from discovery and pilot through adoption, optimisation, and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on Talkdesk products/features mainly on Talkdesk AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate use-case performance and continuously identify opportunities for improvement and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Advisory \u0026amp;amp; Platform Optimisation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong technical knowledge of the Talkdesk platform and the customer\u0026#39;s environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage confidently with customer technical teams on topics including integrations, APIs, routing, data flows, architecture, and AI configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify platform optimisation opportunities and proactively surface technical risks or dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate working sessions and coordinate Product, Engineering, Professional Services, or Customer Care when deeper expertise is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Adoption \u0026amp;amp; Value Realization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of Talkdesk capabilities across the customer\u0026#39;s teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and track success criteria for strategic initiatives and AI use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver enablement and knowledge transfer to increase the customer\u0026#39;s internal capability and self-sufficiency in general Talkdesk products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly communicate adoption, performance, business outcomes, risks, and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to scale successful capabilities and use cases based on demonstrated value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Customer Leadership \u0026amp;amp; Orchestration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to the customer\u0026#39;s business, operational, and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of the customer\u0026#39;s CX strategy, priorities, and technology landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a structured roadmap of initiatives, priorities, dependencies, and success measures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the appropriate Talkdesk teams and maintain visibility of critical commitments and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface customer needs and product gaps to Talkdesk Product and Engineering with clear business context and impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Boundaries\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The AI CXM owns customer outcomes, adoption, optimisation, and orchestration but does not replace Professional Services, Customer Care, or Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New implementations and major solution builds remain the responsibility of Professional Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product defects and technical incidents remain owned by Customer Care and Engineering through established support processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The AI CXM may provide hands-on guidance and configuration support where appropriate, with a focus on optimisation and customer self-sufficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Candidate Profile\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex enterprise customers in SaaS, CCaaS, CX, or related technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of contact centre operations and customer experience technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude, with the ability to engage in discussions involving APIs, integrations, architecture, routing, data, and AI configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical understanding and strong interest in AI, Generative AI, and Agentic technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with the ability to translate business challenges into technology use cases and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively with both executive and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership, communication, relationship and cross-functional coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Conversational AI, AI Agents, prompt design, AI evaluation, or telecommunications is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Spanish and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Location: Madrid, Spain\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":61163,"name":"Spain (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8305702/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8249947","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3569335,"location":{"name":"Remote - United States"},"metadata":null,"id":8249947,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011796","title":"Associate Solutions Engineer - Mixed Industries (West)","company_name":"Talkdesk","first_published":"2026-10-13T13:25:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;tdfocus-1781157470016\u0026quot;\u0026gt;The Associate Solutions Engineer is an early-career technical sales role designed for individuals who are passionate about technology, particularly AI, customer problem-solving, consultative selling, and customer experience transformation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Solutions Engineering organization serves as the technical and business advisory arm of the Go-to-Market team, helping customers envision, validate, and realize the value of Talkdesk’s platform and AI innovations. Our mission is to bridge customer business challenges with transformative technology solutions that drive measurable outcomes and help Talkdesk fulfill its mission to rid the world of bad customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Associate Solutions Engineer, you will support the Solutions Engineering team in helping prospective and existing customers understand how Talkdesk solutions can improve customer experience, modernize contact center operations, and accelerate business outcomes. You will work closely with experienced Solutions Engineers, Account Executives, Customer Success, Product Management, Engineering, Marketing, Value Advisory, Enterprise Architecture, AI Solutions Engineering, Partner Engineering, Proposal Management, and Demo Engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;tdfocus-1781157480560\u0026quot;\u0026gt;This is a developmental role for high-potential early talent who are eager to build expertise in cloud contact center technology, AI-powered customer experience, automation, integrations, enterprise software, and consultative selling. The ideal candidate is curious, coachable, customer-focused, technically minded, and excited to grow into a trusted technical advisor.\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;tdfocus-1781157475677\u0026quot;\u0026gt;\u0026lt;strong class=\u0026quot;tdfocus-1781157472214\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the creation of customer demos,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;customer-specific use cases, presentations, follow-up materials, and technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform,\u0026amp;nbsp; cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build confidence in explaining technical concepts in a clear, simple, and business-oriented way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support competitive positioning by learning how to differentiate Talkdesk solutions in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to customer meetings, internal events, and team sessions as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong class=\u0026quot;tdfocus-1781157486392\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;tdfocus-1781157491257\u0026quot;\u0026gt;Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, listening, and interpersonal skills.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain ideas clearly and adapt communication style for different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation skills or a desire to develop into a confident presenter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of curiosity, coachability, initiative, and willingness to learn.\u0026amp;nbsp; A go- getter attitude is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to connect customer needs to potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a fast-paced, collaborative environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills, attention to detail, and ability to manage multiple priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;tdfocus-1781157497974\u0026quot;\u0026gt;\u0026lt;strong class=\u0026quot;tdfocus-1781157503555\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE): \u0026lt;/strong\u0026gt;$124,000 to $164,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/02/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8249947/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8344811","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3514543,"location":{"name":"Amsterdam"},"metadata":null,"id":8344811,"updated_at":"2026-11-03T05:55:06-05:00","requisition_id":"R0011738","title":"Channel Manager - Benelux ","company_name":"Talkdesk","first_published":"2026-11-01T15:59:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and cultivate lasting, meaningful relationships with the Talkdesk channel partner community, including SaaS SIs, telecom master agents, VARs, and other consultants / resellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus 70% of your efforts on driving growth with current partners (Telecom, Reseller, GSI, SI, BPO) and 30% on expanding our footprint through new partner recruitment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partner referrals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Sales, Marketing and Customer teams to generate channel pipeline and partner / customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct web-based demos and develop materials necessary to accelerate partner and customer acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback to the product team concerning partners’ requests for product enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Salesforce.com to maintain excellent records and report on Channel activity and metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral) as partner needs dictate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree required; MBA is appreciated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in channel sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience working in the SaaS or telecom industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Dutch is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and passionate about partnering; exceptional ability to develop relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaged personality, polished verbal and written communication skills and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;“Hunter” mindset with the ability to generate partner referral opportunities while also developing longer term partner relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter who runs toward opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with web-based demo software and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel (70%) as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70280,"name":"Global Channel \u0026 Alliances","child_ids":[],"parent_id":10342}],"offices":[{"id":77187,"name":"Netherlands (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8344811/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8279318","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3581213,"location":{"name":"Remote"},"metadata":null,"id":8279318,"updated_at":"2026-10-21T19:52:44-04:00","requisition_id":"R0011805","title":"CX Manager - HLS","company_name":"Talkdesk","first_published":"2026-10-21T19:52:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026amp;nbsp;technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp; CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Customer Success, Technical Account Management, Professional Services, or Solution Consulting in a SaaS or CCaaS/CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in healthcare, life sciences, biotech, laboratory, and/or pharma.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in APIs, CRM systems (e.g., Salesforce), and modern enterprise software preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in software deployments and implementation methodologies such as agile and waterfall\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to align technology solutions to strategic business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable engaging C-level executives and translating technical concepts to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer journey mapping, stakeholder management, and success planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in interpreting analytics to drive adoption and mitigate churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with a consulting mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 20%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to complete ongoing enablement pertaining to product innovation and new offerings\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026amp;nbsp; $102,500 - $153,500\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 10/21/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8279318/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8186440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3542560,"location":{"name":"Porto"},"metadata":null,"id":8186440,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011760","title":"Data Governance \u0026 Compliance Manager ","company_name":"Talkdesk","first_published":"2026-09-16T09:47:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;section\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Data Governance \u0026amp;amp; Compliance Manager\u0026lt;/strong\u0026gt; to join our \u0026lt;strong\u0026gt;Information Security\u0026lt;/strong\u0026gt; team.\u0026amp;nbsp;In this role, you will own the strategy and execution of Talkdesk\u0026#39;s \u0026lt;strong\u0026gt;data governance program\u0026lt;/strong\u0026gt;, covering data lifecycle management, retention, privacy rights management, data classification, and data protection controls.\u0026amp;nbsp;You will work closely with \u0026lt;strong\u0026gt;Legal \u0026amp;amp; Privacy, Product, Engineering, Security, and business stakeholders\u0026lt;/strong\u0026gt; to translate regulatory and contractual requirements into practical, scalable controls, processes, and tooling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly cross-functional role that requires a combination of strong data governance and privacy expertise, project leadership, technical understanding, and the ability to influence stakeholders across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Own\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Data Governance \u0026amp;amp; Compliance Strategy\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own the roadmap for Talkdesk\u0026#39;s data governance program, from requirements and design through implementation, measurement, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain data governance policies, procedures, standards, and controls covering data classification, retention, privacy rights management, and data protection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed governance requirements into engineering and data processes, enabling teams to follow secure and compliant practices by default.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor regulatory developments, including GDPR, CCPA, and other global privacy regulations, and translate them into actionable governance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess projects and initiatives to ensure compliance with applicable data governance, privacy, and regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities where strong data governance can create business value, improve customer trust, and enable responsible data use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Cross-Functional Partnership \u0026amp;amp; Execution\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with \u0026lt;strong\u0026gt;Legal \u0026amp;amp; Privacy\u0026lt;/strong\u0026gt; to translate regulatory and contractual requirements into practical governance controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with \u0026lt;strong\u0026gt;Product and Engineering\u0026lt;/strong\u0026gt; to embed data governance and privacy-by-design principles into products, systems, and technical architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive complex, multi-team initiatives across Engineering, Security, Product, Legal, and business functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, objectives, deliverables, timelines, and success criteria with senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and manage dependencies, risks, critical paths, and milestones through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for governance initiatives and communicate their impact to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define KPIs and reporting mechanisms that demonstrate both risk reduction and business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare governance and compliance reports for management, auditors, and other relevant stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of responsible data use and privacy-by-design across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in data governance, privacy, compliance, GRC, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building, implementing, or scaling data governance programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;global privacy regulations\u0026lt;/strong\u0026gt;, particularly GDPR and similar frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate regulatory and privacy requirements into practical policies, processes, controls, and technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with \u0026lt;strong\u0026gt;Data Lifecycle Management, Data Classification, Consent Management, Privacy Rights Management, and Data Protection\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving highly technical, multi-team initiatives across Engineering and other business functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of security and compliance frameworks such as \u0026lt;strong\u0026gt;NIST CSF, ISO 27001, and SOC 2\u0026lt;/strong\u0026gt; is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with tools such as \u0026lt;strong\u0026gt;Google Workspace, Confluence, and Jira\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;OneTrust, Vanta, or other GRC/data governance platforms\u0026lt;/strong\u0026gt; is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of improving data trust, privacy posture, compliance maturity, or customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent professional experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;critical thinker\u0026lt;/strong\u0026gt; who can navigate complex and ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, with strong planning and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A confident decision-maker who can balance risk, compliance, and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An excellent communicator who can adapt messaging to technical, legal, business, and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong influencer who can drive alignment without relying solely on formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and comfortable working across multiple teams and regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at negotiation and conflict management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable, resilient, and comfortable operating in a fast-paced, global environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who is willing to dive into complex or unfamiliar problems and drive them through to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Success in this role means:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Talkdesk has a clear, scalable, and measurable \u0026lt;strong\u0026gt;data governance strategy\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering and Product teams can incorporate governance and privacy requirements into their workflows without unnecessary friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data is appropriately classified, retained, protected, and managed throughout its lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Privacy and regulatory requirements are translated into clear and actionable technical controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Governance investments demonstrate measurable improvements in \u0026lt;strong\u0026gt;risk reduction, data trust, compliance maturity, and business value\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talkdesk continues to strengthen a culture of \u0026lt;strong\u0026gt;responsible data use and privacy-by-design\u0026lt;/strong\u0026gt; across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8186440/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8325852","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3599145,"location":{"name":"London"},"metadata":null,"id":8325852,"updated_at":"2026-10-30T12:45:52-04:00","requisition_id":"RM0011805","title":"Director, EMEA Regional Marketing","company_name":"Talkdesk","first_published":"2026-10-30T12:45:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Talkdesk is seeking a strategic, commercially minded \u0026lt;strong\u0026gt;Director of EMEA Regional Marketing\u0026lt;/strong\u0026gt; to lead regional marketing strategy, execution, and business impact across Europe, the Middle East, and Africa.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader will serve as a key strategic partner to EMEA sales leadership, translating regional business priorities, market opportunities, and customer insights into integrated marketing strategies that build awareness, create demand, deepen account engagement, and accelerate pipeline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the global Growth Marketing organization, the Director will connect global marketing strategy with regional market needs, orchestrating campaigns, account-based marketing (ABM), digital, partner, customer, and experiential programs to deliver measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strategic thinking with operational excellence, brings a strong understanding of enterprise B2B marketing, and thrives in a matrixed, cross-functional environment. This individual will be equally comfortable advising regional sales leadership, developing market-specific growth plans, and leading teams to deliver high-impact marketing programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Success in this role will be measured not by the volume of marketing activities delivered, but by their contribution to regional growth, account engagement, pipeline development, and revenue outcomes.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Regional Strategy \u0026amp;amp; Business Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the development and execution of an integrated EMEA regional marketing strategy aligned to global marketing priorities, regional business objectives, and revenue goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic marketing partner to EMEA sales leadership, developing a deep understanding of regional priorities, market dynamics, customer segments, and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business objectives into actionable regional marketing plans that support market development, demand creation, pipeline generation, and deal acceleration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritize marketing investments across EMEA markets based on business potential, account opportunity, sales capacity, and expected impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring regional market intelligence, customer insights, and competitive perspectives into global marketing planning and investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Integrated Demand Generation \u0026amp;amp; Account Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the regional activation of integrated marketing programs across digital, ABM, content, partner, customer, and experiential channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global Campaigns, ABM, Digital, and Marketing Operations teams to translate global programs into relevant, high-impact regional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop targeted engagement strategies for priority industries, strategic accounts, and high-value opportunities in partnership with sales and account teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive marketing programs across the customer journey, from awareness and demand creation to opportunity progression, pipeline acceleration, and customer expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure regional marketing activities deliver coordinated, meaningful engagement with buying groups and key decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and deploy the most effective mix of marketing channels, programs, and experiences to achieve defined business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Sales, Partner \u0026amp;amp; Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish strong, trusted relationships with regional sales leaders, account executives, business development teams, and other go-to-market stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead collaborative planning with sales to establish shared priorities, target accounts, engagement strategies, and measurable success criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global marketing functions, including Campaigns, ABM, Digital, Product Marketing, Corporate Marketing, and Marketing Operations, to ensure alignment and maximize the impact of regional investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partner and alliance marketing stakeholders to integrate ecosystem opportunities into regional growth plans, including co-marketing and joint demand-generation initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate clear communication, accountability, and coordination across regional and global teams to deliver a cohesive go-to-market experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Performance, Investment \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional marketing planning, budget management, investment prioritization, and performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear KPIs and measurement frameworks aligned to regional business objectives, including account engagement, pipeline creation, pipeline influence, opportunity progression, and marketing ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage CRM, marketing automation, intent, engagement, and performance data to identify opportunities, optimize investments, and improve program effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular, actionable insights to regional sales and global marketing leadership, connecting marketing performance to business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate marketing investments, reallocating resources toward the programs, channels, and markets delivering the greatest impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop regional marketing talent, fostering a culture of strategic thinking, collaboration, accountability, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear roles, priorities, operating rhythms, and performance expectations for the regional marketing team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable, repeatable processes that improve marketing effectiveness while allowing for necessary regional and market-level flexibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a business-first, outcome-oriented marketing mindset that prioritizes strategic impact over activity volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate a matrixed global organization effectively, influencing cross-functional stakeholders and driving alignment without relying solely on direct reporting relationships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Experience \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–10+ years of progressive B2B marketing experience, including significant experience in regional marketing, integrated demand generation, account-based marketing, or related growth marketing disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success developing and executing regional marketing strategies that contribute to pipeline creation, opportunity acceleration, and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise B2B go-to-market models, complex buying journeys, and multi-stakeholder account engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering directly with senior sales leadership to develop joint business plans, align priorities, and drive measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to orchestrate integrated marketing programs across multiple channels and global marketing functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across EMEA markets, with an appreciation for regional differences, customer behaviors, market maturity, and local go-to-market requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and commercial acumen, with the ability to translate marketing and sales data into actionable investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing marketing budgets, prioritizing resources, and demonstrating return on marketing investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership experience, including developing talent, managing teams, and influencing cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, executive presentation, and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance strategic planning with hands-on execution in a dynamic, fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of CRM, marketing automation, ABM, and marketing performance technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in enterprise SaaS, cloud technology, customer experience, or contact center technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting multiple EMEA subregions and coordinating marketing efforts across diverse markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with partner-led and ecosystem-based go-to-market strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating within a centralized global marketing organization and matrixed regional sales structure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Marketing, Business, or a related discipline, or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel within EMEA and internationally as business needs require.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Director, EMEA Regional Marketing will establish marketing as a proactive, strategic growth partner to the regional business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success will be demonstrated through:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic alignment:\u0026lt;/strong\u0026gt; Clear, prioritized regional marketing plans jointly developed with sales and connected to global growth priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Meaningful account engagement:\u0026lt;/strong\u0026gt; Increased reach, engagement, and buying-group penetration across strategic accounts and priority market segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline contribution:\u0026lt;/strong\u0026gt; Measurable marketing impact on pipeline creation, opportunity progression, and revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrated execution:\u0026lt;/strong\u0026gt; Effective activation of global marketing programs through coordinated regional, account, digital, partner, and customer engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Investment effectiveness:\u0026lt;/strong\u0026gt; Data-driven allocation of resources toward high-impact programs and measurable business returns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational leadership:\u0026lt;/strong\u0026gt; A high-performing regional marketing team recognized for commercial acumen, proactive collaboration, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is an opportunity to shape how regional marketing contributes to enterprise growth—moving beyond tactical execution to become a strategic driver of market opportunity, customer engagement, and revenue performance.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11329,"name":"Global Marketing","child_ids":[74631,11335],"parent_id":null}],"offices":[{"id":74678,"name":"UK (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8325852/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8311503","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339992,"location":{"name":"Richmond"},"metadata":null,"id":8311503,"updated_at":"2026-10-21T19:28:15-04:00","requisition_id":"R0011449","title":"Enterprise Account Executive, Financial Services","company_name":"Talkdesk","first_published":"2026-10-21T19:28:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for new business development within large enterprise accounts and closing of opportunities within the Finance industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and cultivate a close relationship with strategic alliances\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships with other members of management, team, and prospect/customer community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop essential internal relationships to provide the support necessary to manage accounts and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to headquarters in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in selling Enterprise software solutions into Financial Services related accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of outside/direct sales experience carrying / exceeding quota, preferably SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience positioning through strategic value based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible personality, able to adapt to surroundings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CCaaS knowledge is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$300,000 - $330,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 10/21/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8311503/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8311501","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339992,"location":{"name":"Boston"},"metadata":null,"id":8311501,"updated_at":"2026-10-21T19:27:26-04:00","requisition_id":"R0011449","title":"Enterprise Account Executive, Financial Services","company_name":"Talkdesk","first_published":"2026-10-21T19:27:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for new business development within large enterprise accounts and closing of opportunities within the Finance industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and cultivate a close relationship with strategic alliances\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships with other members of management, team, and prospect/customer community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop essential internal relationships to provide the support necessary to manage accounts and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to headquarters in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in selling Enterprise software solutions into Financial Services related accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of outside/direct sales experience carrying / exceeding quota, preferably SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience positioning through strategic value based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible personality, able to adapt to surroundings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CCaaS knowledge is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$300,000 - $330,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 10/21/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8311501/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8246937","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396469,"location":{"name":"Phoenix"},"metadata":null,"id":8246937,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011432","title":"Enterprise Account Executive - Mixed Industries","company_name":"Talkdesk","first_published":"2026-10-01T12:31:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to the business in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of new business, direct sales experience, carrying a quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals at enterprise-level prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of successfully planning, developing, and implementing of new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$280,000 - $330,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 10/1/2026.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8246937/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8246913","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396469,"location":{"name":"Dallas"},"metadata":null,"id":8246913,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011432","title":"Enterprise Account Executive - Mixed Industries","company_name":"Talkdesk","first_published":"2026-10-01T12:30:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to the business in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of new business, direct sales experience, carrying a quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals at enterprise-level prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of successfully planning, developing, and implementing of new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$280,000 - $330,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 10/1/2026.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8246913/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8246924","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396469,"location":{"name":"Salt Lake City"},"metadata":null,"id":8246924,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011432","title":"Enterprise Account Executive - Mixed Industries","company_name":"Talkdesk","first_published":"2026-10-01T12:30:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to the business in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of new business, direct sales experience, carrying a quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals at enterprise-level prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of successfully planning, developing, and implementing of new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$280,000 - $330,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 10/1/2026.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8246924/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8344802","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396167,"location":{"name":"London"},"metadata":null,"id":8344802,"updated_at":"2026-11-03T05:55:34-05:00","requisition_id":"R0011538","title":"Enterprise Account Executive - UK\u0026I","company_name":"Talkdesk","first_published":"2026-11-01T15:47:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is an Enterprise Account Executive at Talkdesk…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Account Executive at Talkdesk, you will be responsible for pipeline generation across: SDR, Channel Partners, Marketing and Self-generation, targeting entities with 1000+ employees that are aligned to your region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a driven, motivated and ambitious Enterprise Account Executives. Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generate a strong pipeline to ensure extensive coverage. Resulting in consistent quota achievement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create excellent internal relationships; you cannot close those big deals on your own!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk’s solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline the contracts phase; Strong proposal, terms and negotiation experience is important\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with the Talkdesk sales Go-to-Market plan to develop and own accountability for your region’s targeted prospects. Including delivering accurate forecasting and planning to Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partner, channel, and alliance relationships to to sell more successfully and overachieve your quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Talkdesk Evangelist\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in collaboration with internal resources to own and grow your new business pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a base of active customers to upsell new products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we are looking for…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Individuals who enjoy the challenge of Net New Logo’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of being able to create self generated opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent success selling software into Large Corporate and Enterprise accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced closing 5-7 figure multi-year contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced selling to C-suite, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion builders and trusted advisors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to command the attention in a room by delivering compelling presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/19/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":74678,"name":"UK (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8344802/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8314338","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3594740,"location":{"name":"United States Remote"},"metadata":null,"id":8314338,"updated_at":"2026-10-23T17:51:49-04:00","requisition_id":"008","title":"Forward Deployed AI Engineer","company_name":"Talkdesk","first_published":"2026-10-22T16:35:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Senior Forward Deployed Engineer (FDE) is a high impact technical leader responsible for translating the immense power of Talkdesk\u0026#39;s Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical project lead, and a hands-on builder. You own the technical execution for deployments, mitigate technical risks, and drive successful customer outcomes across assigned projects. This role is for the experienced builder who excels in high stakes, customer facing environments and is passionate about defining the future of Customer Experience Automation.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Project Leadership \u0026amp;amp; Architecture:\u0026lt;/strong\u0026gt; Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-On Engineering \u0026amp;amp; Delivery:\u0026lt;/strong\u0026gt; Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Consultation \u0026amp;amp; Alignment:\u0026lt;/strong\u0026gt; Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence Product \u0026amp;amp; Engineering Roadmap:\u0026lt;/strong\u0026gt; Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Guidance:\u0026lt;/strong\u0026gt; Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an autonomous, results-driven technical leader who thrives at the intersection of breakthrough technology and measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client-side project lead experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with health Care Systems such as Epic or Aetna or Retail Services system is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $180k - $225k\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 120 days from the posting date. The application was posted on 10/22/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8314338/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8335507","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3602993,"location":{"name":"Remote - United States"},"metadata":null,"id":8335507,"updated_at":"2026-10-30T15:56:52-04:00","requisition_id":"RGA0011809","title":"Manager, Talent Operations","company_name":"Talkdesk","first_published":"2026-10-30T15:56:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Our Talent Operations team is redefining scale through AI and automation. Over the past year we have automated high-volume work like interview scheduling, streamlined our ATS workflows and used AI tools to document our processes and put answers at our team\u0026#39;s fingertips. The result is a lean, high-leverage team that supports hiring across the US, Portugal, India, the Philippines and beyond. And we are just beginning, as we launch additional AI tools as we speak.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an energetic self-starter to lead the next chapter. You get genuinely excited about AI, automation and great systems, and you love finding better ways to work. You will own our recruiting tools, lead a small global team, and build the processes that make hiring run smoothly worldwide. You see a manual process and are already thinking about how to automate it. You take initiative, bring ideas and recommendations, and move fast to turn them into results.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own the TA tech stack\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own our recruiting tech stack end to end: Greenhouse, GoodTime, LinkedIn Recruiter, Juicebox, CoderPad, plus their integrations with Workday.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support vendor evaluations, renewals and negotiations. Before every purchase or renewal, analyze past usage, forecast future needs and bring a clear recommendation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and optimize tools so they are simple to use, drive adoption and retire what we no longer need.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Automate everything you can\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Find manual, repetitive work and remove it through automation, integrations and AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build workflows in Greenhouse and GoodTime that cut handoffs, errors and turnaround time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of recruiting technology and AI, and pilot what will make a real difference.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bring a data mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with our people data team to define what we measure and build the dashboards recruiting relies on, such as pipeline health, time to fill, offer acceptance and recruiter capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and automate simple reports yourself, so you can answer everyday questions quickly without waiting on anyone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Back your recommendations with data, from tool renewals to process changes, and spot trends before they become problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep our ATS data clean so everyone can trust the numbers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead the operations team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and develop the Talent Operations Coordinators who own requisition and offer approvals, offer delivery and interview scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design schedules and coverage that work for recruiters, hiring managers and candidates across time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear service levels and measure how the team performs against them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Standardize process and enable recruiters\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create, standardize and document recruiting processes, and keep our knowledge base current.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create documentation to train recruiters and hiring managers on our tools and processes, track adoption and fix friction quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Navigate globally and cross-functionally\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with People, Legal, Finance, Compensation and IT to build and improve offers, contracts and approval workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support international hiring, including country-specific offer and contract requirements and our employer-of-record partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure every offer and contract is accurate and compliant with local employment law, pay transparency rules and our internal policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal and People on hiring compliance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years in talent operations, recruiting operations, recruiting systems or people analytics at a fast-growing tech company, including experience leading a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on ATS experience, ideally as a Greenhouse admin configuring workflows, permissions, reports and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine love of technology and automation, with experience using integrations, no-code automation tools or AI to remove manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills. You are fluent in Excel or Google Sheets (lookups, pivot tables, automated reports) and have built dashboards in a BI or reporting tool. SQL is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing offers and employment documentation, including offer letters, contracts, approvals and the handoff to onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of US employment law and hiring compliance, such as pay transparency, exempt vs. non-exempt classification, I-9 and background checks, and EEO. You also understand how hiring requirements differ across countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercial judgment, with experience evaluating, buying and negotiating with HR tech vendors and using data to make the case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting hiring across multiple countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic, independent mindset. You bring a point of view and a recommendation, not just a question.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication and the confidence to present to senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $114,500.00 to $171,500.00\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/29/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11327,"name":"People","child_ids":[],"parent_id":79091}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8335507/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8306353","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3591345,"location":{"name":"San Francisco"},"metadata":null,"id":8306353,"updated_at":"2026-10-28T11:16:11-04:00","requisition_id":"R0011799","title":"Marketing Operations Senior Manager","company_name":"Talkdesk","first_published":"2026-10-28T11:16:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Talkdesk competes in a fast-moving enterprise market where durable, efficient growth separates market leaders from companies that simply outspend their way to results. To win, Talkdesk needs a disciplined go-to-market engine: one where every investment translates directly into results, resources are deployed with precision, and strategy converts to flawless execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role of Senior Manager of Marketing Operations is central to delivering on this need. Sitting at the bridge between high-level GTM strategy and day-to-day execution, you will ensure marketing investments directly drive pipeline and business growth. You will give leadership the strategic clarity needed to deploy resources for maximum return, while establishing the framework that clearly demonstrates marketing\u0026#39;s full value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are at the center of the Marketing organization, partnering directly with the CMO, marketing leadership, campaign leads and project managers. While your peers manage the underlying martech systems, automation workflows and campaign requests, you will own the operational rhythms that power the department: fiscal planning, cross-functional program governance and actionable executive insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In practice, that means championing insights over information. You will look past reports and dashboards to uncover the root causes behind the numbers, analyzing full-funnel performance to guide what programs to scale, what to reduce and where the next dollar of investment should go. It means serving as the operational driver for the CMO\u0026#39;s key strategic initiatives, translating annual priorities into structured execution roadmaps, milestone tracking and cross-functional accountability. It also means breaking down team silos to accelerate speed to market: rearchitecting workflows across creative, content, web, social, product marketing and demand gen to help the entire marketing organization operate with greater velocity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Impact and Demonstrating Marketing Value\u0026lt;/strong\u0026gt;: Build and lead the framework that articulates the strategic and commercial value of marketing to executive stakeholders. Connect marketing programs not only to pipeline generation, but to full-funnel velocity, deal acceleration, account progression and overall revenue contribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Actionable Insights over Reports\u0026lt;/strong\u0026gt;: Deliver the interpretive layer that turns performance data into business decisions. Leverage our context and systems to develop the narrative behind the metrics. Diagnose full-funnel health, evaluate program efficiency, identify underperforming initiatives to discontinue, and provide data-backed answers to key questions about marketing investment and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Initiatives and Program Governance\u0026lt;/strong\u0026gt;: Serve as the operational driver for high-visibility departmental priorities. From CMO priorities, build the operational roadmap, coordinate cross-functional dependencies, establish milestone tracking and drive execution through completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fiscal Planning and Budget Optimization\u0026lt;/strong\u0026gt;: Partner with marketing leadership to create and manage the annual and quarterly marketing budget and operating plan. Track plan performance across fiscal cycles, evaluate ROI across segments and motions and provide actionable reallocation recommendations to the leadership team to maximize return on spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Silo Elimination and Cross-Functional Speed\u0026lt;/strong\u0026gt;: Redesign fragmented, multi-step handoffs between functions. Implement best practices, tools and AI capabilities to replace disconnected, multi-ticket intake processes with unified, streamlined campaign workflows that cut turnaround times while maintaining high quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI Enablement\u0026lt;/strong\u0026gt;: Drive practical AI adoption across the marketing organization. Identify repetitive administrative bottlenecks and train marketing team members to leverage our AI tools and native capabilities in our platforms to accelerate marketing deliverables, develop deeper insights and empower self-service execution.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You operate with a high degree of autonomy and strategic ownership. When executive leadership defines the top priorities for the year, you do not need step-by-step instructions to make them happen. You translate high-level vision into structured programs, rally cross-functional teams around shared milestones, and maintain accountability through delivery. Context and goals come from your leadership; the execution, operational cadence and momentum are yours to lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are invested in the success and credibility of the Marketing organization. You understand that dashboards and charts only matter if they drive better decisions. When leadership asks what is working, what should be discontinued or where to deploy the next dollar, you have the business acumen and full-funnel grasp to deliver the answer. You treat data as an executive narrative that demonstrates marketing’s total contribution to pipeline, revenue, and business growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are a collaborative bridge-builder with the vision to challenge legacy workflows. Campaign leads, creative teams, content developers and field marketers are your primary stakeholders. You understand their day-to-day work well enough to see where multi-step handoffs and disjointed ticketing systems create operational drag. You build trust across disciplines, bring colleagues along through change and design streamlined workflows that help everyone execute with greater speed..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are hands-on in the systems and committed to finishing what you start. You do not wait on dedicated data analysts or reporting teams to answer critical questions; you build what you need to answer questions and unlock insights. You continuously look for ways to make the broader department more effective, whether through practical AI adoption or structured planning frameworks. When you take on a major initiative or planning cycle, you manage dependencies, address friction points early and see the work through to concrete business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Required\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6 to 8+ years of experience across B2B technology marketing disciplines (such as Marketing Operations, Marketing Program Management, Integrated Campaigns or Demand Generation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience partnering directly with marketing executive leadership (CMO/VP) to translate data into strategic decisions and executive narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record creating, forecasting and reporting on multi-million dollar marketing operating plans and budgets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong program management foundation with experience running high-visibility departmental initiatives from planning through completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced hands-on proficiency in building the marketing analytics needed to deliver insights over information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success redesigning workflows, eliminating departmental silos and improving speed to market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applied experience using modern AI tools and workflows to improve marketing productivity, along with a passion for coaching and upskilling colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of B2B full-funnel mechanics, pipeline pacing and sales interlock\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Measure Success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The through-line across all of it is strategic enablement: meshing the CMO\u0026#39;s high-level priorities with on-the-ground realities into clear plans, meaningful measures and practical enablement that make those priorities come to life across the entire marketing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;30 days: \u0026lt;/em\u0026gt;Initial onboarding and cross-functional relationship building are complete, with a working grasp of our environment. You are actively embedded in the ongoing fiscal planning cycle, absorbing historical context, understanding baseline spend and pipeline expectations and preparing to contribute without the pressure of full ownership yet.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;60 days: \u0026lt;/em\u0026gt;A strategic performance insights briefing based on current-year results is delivered to the leadership team. These insights directly shape the finalized fiscal plan by pinpointing which programs drove outsized returns, which initiatives should be discontinued to free up resources and where the next dollar of budget will generate the greatest pipeline impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;90 days and beyond: \u0026lt;/em\u0026gt;The approved marketing plan is fully operationalized with program budget tracking, executive dashboard views and a regular performance review rhythm established for leadership. The first major initiative is launched to rearchitect cross-functional workflows and unlock marketing efficiencies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $110,000 - $135,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 10/22/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74631,"name":"Marketing","child_ids":[],"parent_id":11329}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8306353/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8186832","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3542710,"location":{"name":"Remote"},"metadata":null,"id":8186832,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011741","title":"Marketing Operations Specialist","company_name":"Talkdesk","first_published":"2026-09-25T12:34:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Talkdesk competes in a market where the quality of execution separates companies that grow efficiently from those that spend more to get the same result. Marketing Operations is where that execution lives. This role exists to ensure that every dollar of marketing spend, every campaign, every event, and every account-based program translates into pipeline with zero friction. That requires a system built for precision where the right prospect reaches the right person at the right time, consistently and by design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You sit inside the Marketing team, with close partnerships across Sales and RevOps. The marketers running campaigns, events, and account-based programs are your primary stakeholders. When the system works, their work converts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In practice, that means owning the full operational surface of marketing technology: administering and continuously improving the tools that make up our GTM stack, building and maintaining the integrations that keep data moving cleanly between systems, designing the orchestrations that automate account and contact engagement, ensuring the enrichment and data integrity standards that make every downstream decision reliable. This is an interdependent system, and this person keeps it running as a coherent, high-performing whole.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account-Based Marketing Orchestration:\u0026lt;/strong\u0026gt; Serve as the technical owner of our ABM orchestration layer. Translate signals from our intent platform into automated, sequenced actions across our marketing automation platform and CRM, working closely with campaign and field marketing teams to ensure the right programs reach the right accounts at the right moment. Getting this infrastructure right is one of the highest-impact contributions this role makes to the business.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Marketing Technology Foundation:\u0026lt;/strong\u0026gt; Own the day-to-day health of our martech systems and the workflows, API calls, integrations, and syncs that connect them to keep prospect data moving accurately through the funnel. When something breaks or underperforms, you diagnose it, fix it, and document the resolution so it does not recur.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic AI Workflow Engineering:\u0026lt;/strong\u0026gt; Design and build automated workflows that use AI capabilities to evaluate qualitative signals, such as demo request notes, intent activity, and unstructured form inputs, alongside firmographic data to produce dynamic lead scores and routing decisions. You write the API calls, design the orchestration logic, test against edge cases, and iterate based on conversion outcomes. Experience shipping something to production is the bar.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enrichment and Insights:\u0026lt;/strong\u0026gt; Build and manage the workflows that construct a complete, account-level intelligence profile from the moment a prospect engages. That means aggregating first-party behavioral signals, third-party intent data, firmographic context, and web research into a unified view that captures not just the individual contact but the broader buying committee: who across the account is engaging, with what content, and what their activity suggests about organizational priorities and pain points. That intelligence surfaces in the systems where sales and marketing work, so every follow-up is informed, relevant, and timed to the account\u0026#39;s buying journey.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Documentation and Enablement:\u0026lt;/strong\u0026gt; Every workflow you build or modify gets documented: field mapping dictionaries, AI orchestration logic, routing rule change logs. Beyond documentation, you actively invest in making the marketing team more self-sufficient, building self-service reporting and dashboards that allow marketers to check campaign performance, list quality, or lead status independently, and creating resources that allow colleagues to troubleshoot routine tasks and leverage AI tools without filing a request. An empowered marketing team operates with greater speed and confidence, and this role contributes meaningfully to that outcome.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You operate with a high degree of autonomy. You are embedded in the relevant standups, attentive to system performance, and typically ahead of issues before they surface as escalations. Your manager will set context and priorities; the execution is yours to own.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are invested in the success of the Marketing team. You understand that the campaigns, events, and programs your colleagues execute are only as effective as the systems that support them. Leads from a field event that go unrouted, an ABM sequence that executes against incomplete data, or a high-intent inbound request that experiences significant delay before reaching an SDR all represent measurable pipeline impact. You approach your work with that accountability in mind.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are technically strong and collaborative by nature. Marketers, Sales and RevOps are close partners. You understand their workflows well enough to anticipate where system gaps will affect their work, and communicate clearly when something is broken, when it is fixed, and why. Strong cross-functional relationships are central to this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You see the work through to completion. You build, test, document, and close the loop. When something you own regresses, you identify it first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Required\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 to 5 years in B2B SaaS Marketing Operations, Revenue Operations, or a systems-adjacent role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on marketing automation and CRM administration, including configuring and maintaining MAP-to-CRM syncs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build and deploy an automated workflow that calls external APIs, whether webhooks, REST APIs, or LLM endpoints, in a production environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native fluency in B2B funnel mechanics: MQL definitions, lifecycle stage transitions, opportunity lifecycles, and attribution models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coaching or enabling non-technical stakeholders on new tools, AI workflows, or self-service reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Strong Signal\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on administrative experience with intent data platforms, routing engines, and ABM orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building LLM-powered workflows for lead scoring, routing, or qualification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort reading and writing JSON, working with REST APIs, and debugging integration errors independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Measure Success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The through-line across all of it is pipeline efficiency: more of the right prospects converting into pipeline from the programs already running, with less manual intervention and less fallout.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;30 days:\u0026lt;/em\u0026gt; Full audit of marketing automation-to-CRM field mapping is complete, ownership of inbound routing rules is established, and current ABM workflow patterns are mapped to identify key automation opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;60 days:\u0026lt;/em\u0026gt; First agentic AI workflow is deployed to staging or production. At least one major ABM orchestration sequence that previously required manual steps is automated. An initial self-service enablement resource or dashboard is delivered to the marketing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;90 days and beyond:\u0026lt;/em\u0026gt; Lead sync exception rate is at target with a monitoring process that catches regressions before Sales does. ABM orchestration operates as a reliable service layer that campaign and field marketers can brief and trust to execute. Marketing colleagues actively leverage self-service tools and AI workflows independently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Question\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Required with your resume (200 words max):\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A high-intent prospect submits a demo request but never reaches the assigned SDR in the CRM. Walk us through your exact diagnostic process: which logs you check first, how you trace the break across the marketing automation-to-CRM sync and inbound routing rules, how you validate the fix, and how you would design an agentic step to evaluate the prospect\u0026#39;s form submission notes for priority routing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $86,000 - $144,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 09/25/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74631,"name":"Marketing","child_ids":[],"parent_id":11329}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8186832/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7796321","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3408654,"location":{"name":"Porto"},"metadata":null,"id":7796321,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011578","title":"Partner Technical Architect","company_name":"Talkdesk","first_published":"2026-04-15T12:26:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking a highly skilled and customer-focused Partner Technical Architect to join our Partner Success team. In this critical role, you will serve as the technical backbone for our partners, providing expert guidance, support, and enablement to ensure their success in implementing and leveraging our Talkdesk platform.. You will be instrumental in bridging the gap between our product and partner delivery teams, providing seamless integration and issue resolutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Training \u0026amp;amp; Enablement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support partner onboarding by providing in-depth technical guidance and resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Customer Success Enablement (CX) team to improve and enhance partner enablement training and artifacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success Enablement (CX) team on new technical webinars and ensure assigned partners are attending.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver technical workshops and enablement programs for partners, focusing on platform architecture, implementation best practices, and AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Implementation \u0026amp;amp; AI Support:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist partners with complex technical implementations, providing hands-on support and troubleshooting expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer specialized guidance on leveraging our AI features and functionalities, ensuring partners maximize their value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner Relationship \u0026amp;amp; Support:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish regular meeting cadences with assigned partners to provide direct support on open technical questions and issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted technical advisor, building strong relationships and fostering partner confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting \u0026amp;amp; Escalation Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve complex technical issues and escalations, ensuring timely and effective solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal engineering and support teams to address critical issues and implement long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broker escalations within Talkdesk including Product and Customer Care\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Documentation \u0026amp;amp; Best Practices:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Talkdesk PS to enhance technical documentation, including best practices, implementation guides, and troubleshooting resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Feedback \u0026amp;amp; Improvement:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gather and analyze partner feedback on product features and functionality, providing valuable insights to product management and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for partner needs and contribute to the continuous improvement of our platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Knowledge \u0026amp;amp; Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date on product updates, new releases, and emerging technologies, particularly in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively share knowledge and insights with partners to ensure they are leveraging the latest innovations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scoping, SOW, and Implementation Methodology:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver workshops to aid partners in scoping projects and developing Statements of Work (SOWs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and document implementation methodologies, including key touchpoints, artifacts, and escalation paths.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7796321/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7960848","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456501,"location":{"name":"Remote - United States"},"metadata":null,"id":7960848,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011499","title":"Pricing Strategy Manager","company_name":"Talkdesk","first_published":"2026-06-01T19:54:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Pricing Strategy Manager will serve as a strategic pricing partner to Product Managers across the company’s AI and Contact Center software portfolio. Reporting to the Pricing Director, this role brings deep pricing and monetization expertise to PM-led pricing and packaging proposals by helping strengthen commercial rigor.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role acts as a dedicated thought partner responsible for pressure-testing assumptions, filling analytical gaps, and ensuring proposals are financially sound, operationally feasible, and aligned with pricing best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a self-starter who can independently manage a complex workload of pricing proposals and flex between pricing strategy support, analytical modeling, governance coordination, implementation feasibility discussions and strategic pricing project initiatives depending on business needs. Product Managers retain ownership of proposals and domain direction; this role strengthens and challenges the work to ensure every proposal meets a high commercial standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PM Pricing Partnership\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Managers to strengthen pricing and packaging recommendations for new and existing products through pricing expertise, analytical support, and structured challenge across:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Alignment: competitive positioning, internal product and strategy alignment, unit economics / forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pricing Model Design: meter / unit of measure selection, packaging structure, buying rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Feasibility: technical product and billing/CPQ feasibility\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps, inconsistencies, or risks in pricing proposals and help refine thinking through structured feedback — operating with a high degree of autonomy and minimal oversight from the Pricing Director\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide targeted research and analytical support to strengthen proposal builds as needed (e.g. financial modeling, competitive benchmarking); leverage business partners where appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support PMs in navigating cross-functional operationalization requirements for pricing changes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pricing Committee \u0026amp;amp; Governance\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare PMs to present proposals to the Pricing Committee\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate Pricing Committee activities — including scheduling, documenting decisions, and communicating approved changes across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain pricing documentation as the source of truth and proactively cascade changes to impacted teams and systems (e.g., SFDC/CPQ, website, sales enablement)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytics \u0026amp;amp; Research\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support development and maintenance of pricing analytics and dashboards — including discounting analysis, pricing performance monitoring, and packaging optimization — either directly or in partnership with BI resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ad hoc strategic pricing research and monitor market trends across the SaaS, AI, and Contact Center landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a resource to Sales and Deal Desk on pricing and packaging Q\u0026amp;amp;A\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in pricing, strategy \u0026amp;amp; ops, management consulting, FP\u0026amp;amp;A, or related analytical roles in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of SaaS pricing best practices across model design, packaging, and monetization strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and review financial models, pressure-test assumptions and translate data into business implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, structured communicator – able to give direct, constructive feedback to Product Managers and translate pricing concepts into actionable guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and direct: confident enough to push back on a PM\u0026#39;s thinking constructively, trusted enough to be a genuine partner rather than a blocker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work effectively with multiple teams, manage competing priorities, and drive alignment across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter; comfortable managing a high-volume workload independently, maintains documentation standards, and drives initiatives to completion without close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce and business intelligence platforms; CPQ experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, AI, or Contact Center software strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with usage-based, subscription, or outcome-based pricing models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of quote-to-cash processes, billing systems, and contract structures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to competitive pricing analysis or willingness-to-pay frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in supporting pricing committees or governance processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $93,000 - $140,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 10/4/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74631,"name":"Marketing","child_ids":[],"parent_id":11329}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7960848/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7449885","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3311554,"location":{"name":"Remote"},"metadata":null,"id":7449885,"updated_at":"2026-10-21T16:06:55-04:00","requisition_id":"R0011395","title":"Senior CX Manager","company_name":"Talkdesk","first_published":"2026-01-16T16:42:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: $77,500 - $147,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 08/20/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7449885/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8324350","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3598582,"location":{"name":"Remote - United States"},"metadata":null,"id":8324350,"updated_at":"2026-10-30T15:01:56-04:00","requisition_id":"R0011808","title":"Senior CX Manager - FSI","company_name":"Talkdesk","first_published":"2026-10-30T15:01:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/life sciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: $77,500 - $147,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 10/29/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8324350/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8127658","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519651,"location":{"name":"Porto"},"metadata":null,"id":8127658,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011739","title":"Senior Director, Engineering Platform ","company_name":"Talkdesk","first_published":"2026-08-25T06:03:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We are looking for a Senior Director of Platform Engineering to lead the strategy, architecture, execution, and organizational development of our Platform Engineering function.\u0026lt;br\u0026gt;This role is accountable for the foundational capabilities that enable engineering teams to build, deploy, operate, secure, and scale software efficiently and reliably. The Senior Director will own the evolution of our internal developer platform and shared engineering infrastructure, bringing together cloud, Kubernetes, CI/CD, observability, reliability, security, developer experience, and automation into a coherent platform strategy.\u0026lt;br\u0026gt;The role requires a combination of deep technical judgment, organizational leadership, and platform product thinking, with the ability to operate effectively with senior engineers, engineering leaders, security, architecture, finance, and executive stakeholders.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Define and own the \u0026lt;strong\u0026gt;multi-year Platform Engineering strategy, architecture, and roadmap\u0026lt;/strong\u0026gt;, aligned with company and engineering objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead the evolution of the \u0026lt;strong\u0026gt;Internal Developer Platform\u0026lt;/strong\u0026gt;, creating paved roads and self-service capabilities that reduce cognitive load and accelerate software delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own strategic direction across cloud infrastructure, Kubernetes, networking, CI/CD, observability, reliability, Infrastructure as Code, platform security, developer tooling, and FinOps.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead and develop a high-performing organization of Engineering Directors, Managers, Principal/Staff Engineers, and platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Establish clear ownership, engineering standards, architectural principles, governance mechanisms, and measurable platform outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Drive improvements in \u0026lt;strong\u0026gt;developer productivity, delivery performance, reliability, scalability, security, and infrastructure efficiency\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Ensure platform services are designed for high availability, fault isolation, scalability, disaster recovery, and controlled blast radius.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own Security Engineering to embed \u0026lt;strong\u0026gt;secure-by-default, policy-as-code, and software supply-chain controls\u0026lt;/strong\u0026gt; directly into the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Drive automation of infrastructure, software delivery, operational workflows, change management, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Define how \u0026lt;strong\u0026gt;AI and agentic automation\u0026lt;/strong\u0026gt; can improve platform operations, developer workflows, incident response, troubleshooting, and engineering productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Influence broader engineering and architecture strategy, resolving cross-organizational technical and investment trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own or strongly influence infrastructure investment, capacity planning, cloud cost governance, and platform-related budget decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required Experience\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Significant leadership experience in \u0026lt;strong\u0026gt;Platform Engineering, Infrastructure Engineering, Cloud Engineering, SRE, Developer Productivity, or equivalent large-scale engineering organizations\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Proven experience leading multiple teams and developing both engineering managers and senior individual contributors.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strong technical background in distributed systems, cloud-native architecture, and large-scale production platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Deep expertise across several of the following: \u0026lt;strong\u0026gt;AWS/GCP/Azure, Kubernetes, containers, service networking, Infrastructure as Code, CI/CD, observability, SRE, developer platforms, and cloud security\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience designing or operating shared platforms serving many engineering teams and production workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Demonstrated ability to lead major platform transformations, migrations, and architectural change.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Ability to engage credibly with Staff and Principal Engineers, and partner with architecture leadership on technical direction and roadmap, while operating effectively with executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strong judgment in balancing standardization, developer autonomy, reliability, security, cost, and delivery speed.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Success in this role means that:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Engineers can create, deploy, and operate production services with significantly less friction and specialized infrastructure knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Platform capabilities are adopted because they provide a demonstrably better experience than bespoke alternatives.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Deployment frequency, lead time, change reliability, and recovery times improve.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Shared infrastructure becomes more resilient, scalable, observable, secure, and cost-efficient.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Engineering growth does not require proportional growth in platform operational effort.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Duplicated infrastructure work and organizational toil are systematically removed.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Platform Engineering is viewed as a\u0026amp;nbsp;\u0026lt;strong\u0026gt;strategic engineering capability and internal product\u0026lt;/strong\u0026gt;, rather than simply an infrastructure operations function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8127658/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7863268","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424064,"location":{"name":"Remote - United States"},"metadata":null,"id":7863268,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011639","title":"Senior Manager, FP\u0026A - GTM","company_name":"Talkdesk","first_published":"2026-05-07T18:44:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are looking to hire a Senior Manager, FP\u0026amp;amp;A to be a strategic business partner with our Sales and Marketing organization. This individual will be responsible for partnering cross-functionally with senior management to build annual budgets, manage forecasts, and provide decision support through financial analyses to ensure optimal returns on strategic investments. This is a key position providing guidance on financial and operational matters across the entire organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic finance partner to Sales and Marketing leadership (CRO, CMO, and their teams), influencing go-to-market strategy, investment priorities, and resource allocation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the GTM portion of the annual operating plan, quarterly reforecasts, and long-range plan, including bookings, pipeline, quota capacity, headcount, and Sales \u0026amp;amp; Marketing operating expenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead capacity and productivity planning with Sales Operations: rep hiring plans, ramp assumptions, quota setting, territory coverage, and attainment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing to model and optimize demand-gen spend, pipeline contribution, funnel conversion, and channel ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own reporting and analysis of key GTM and SaaS unit economics, including ARR, net new ARR, net and gross revenue retention, churn, CAC, CAC payback, LTV:CAC, and S\u0026amp;amp;M efficiency (magic number)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead monthly and quarterly close for S\u0026amp;amp;M: budget-vs-actual and forecast-vs-actual variance analysis, holding leaders to their budgets and explaining what drove performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present Sales \u0026amp;amp; Marketing performance updates, business reviews, and recommendations to the executive team, and contribute GTM content to board materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases and scenario models for major GTM decisions, such as new segments or geographies, pricing and packaging, partner/channel programs, and large marketing investments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Ops, Accounting, and HR/Total Rewards on sales compensation plan design, cost modeling, and commission expense forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and develop a team of FP\u0026amp;amp;A analysts, setting priorities, coaching for growth, and raising the bar for analytical quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive scalable GTM planning and reporting by improving processes, systems, and data integration across CRM (e.g., Salesforce), planning tools, and BI dashboards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant finance experience preferred; SaaS experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience supporting Marketing organizations and budgets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building out models to evaluate Marketing program spend ROI and pipeline generation efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Sales/Marketing and applicable key metrics – ARR, MRR, pipeline, conversion/win rates, CAC, LTV\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial and operational planning skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Senior Leadership and ability to influence at all levels of an organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (written and verbal) with experience developing and delivering presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in building Excel-based financial models, with an emphasis on aggregating and analyzing data to provide actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-task effectively, working in team environments or independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with headcount reconciliation and month-end budget/forecast vs actuals reconciliation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Four-year university degree in Finance, Economics, Accounting, or related field required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with financial systems: Adaptive, NetSuite, Zuora, Coupa, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $150,000 - 200,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/05/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11334,"name":"Finance","child_ids":[],"parent_id":79092}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7863268/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8234123","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3563021,"location":{"name":"Remote - United States"},"metadata":null,"id":8234123,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011778","title":"Senior Manager, Solutions Engineer (FSI)","company_name":"Talkdesk","first_published":"2026-09-28T17:17:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;If you\u0026#39;ve built and scaled high-performing solution engineering teams in the Financial Services \u0026amp;amp; Insurance (FSI) domain, and you\u0026#39;re energized by leading at the intersection of AI, technical selling, compliance, and customer experience, this is your moment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Duties and Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Report to the Sr. Director of Solutions Engineering, Americas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive scalable pre-sales motions across a high-volume FSI segment, developing repeatable methodologies and best practices that enable the team to perform consistently across diverse industries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, hire, and onboard top solution engineering talent, with a deliberate focus on candidates who combine technical depth with exceptional communication and storytelling ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with RVP’s of Sales, Account Executives, and Customer Success to align on pipeline strategy, account coverage, and customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Engineering to surface commercial customer feedback, advocate for roadmap priorities, and ensure timely resolution of feature requests and support escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Professional Services to ensure smooth handoffs from pre-sales to implementation and value realization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and manage team KPIs, forecast accuracy, and performance metrics; use data to continuously optimize team effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate actively in forecast calls, providing visibility into technical deal status, surfacing risks early, and partnering with Sales to develop mitigation strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop trust with client leadership to remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in Solution Engineering / Pre-Sales, with at least 3–5+ years in people management leading teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep domain expertise in Financial Services \u0026amp;amp; Insurance (FSI), with proven success navigating complex enterprise deals, procurement cycles, and regulatory standards (e.g., PCI-DSS, SOC 2, FINRA, HIPAA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI-powered SaaS solutions; familiarity with how AI is applied in customer experience, contact center, or adjacent domains is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead and develop teams at scale, with a track record of building high-performing cultures and repeatable sales engineering processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen; able to engage credibly with technical buyers and translate complex concepts for non-technical audiences at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Contact Center, CCaaS, or CX technology space preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consulting mindset: you ask great questions, listen deeply, and prioritize the customer\u0026#39;s outcomes over a quick close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and executive presence; comfortable navigating C-level conversations and managing escalations with composure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional collaborator who thrives in a fast-paced, high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for coaching others and a genuine interest in helping customers solve hard problems with innovative technology\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $220,000 - $330,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 09/25/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8234123/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8299892","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3588735,"location":{"name":"Netherlands"},"metadata":null,"id":8299892,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"RS0011807","title":"Senior Partner Solutions Engineer - EMEA","company_name":"Talkdesk","first_published":"2026-10-20T19:20:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Sr. Partner Solutions Engineer is a highly experienced technical lead responsible for driving the growth and technical enablement of our key partners (Telcos, Global Systems Integrators, Resellers and BPOs) across the Netherlands, Belgium and Luxembourg and Germany.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This senior individual contributor role reports directly to the Vice President, Partner Solution Engineering. You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built around the Talkdesk platform. This role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success across the assigned territories.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Partner Enablement \u0026amp;amp; Practice Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Technical Enablement:\u0026lt;/strong\u0026gt; Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Center of Excellence:\u0026lt;/strong\u0026gt; Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise:\u0026lt;/strong\u0026gt; Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Co-Selling Support \u0026amp;amp; Technical Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic AI Focus:\u0026lt;/strong\u0026gt; Provide technical expertise on \u0026lt;strong\u0026gt;Agentic AI\u0026lt;/strong\u0026gt; solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement:\u0026lt;/strong\u0026gt; Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Demonstration:\u0026lt;/strong\u0026gt; Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ecosystem Integration:\u0026lt;/strong\u0026gt; Develop a deep understanding of the enterprise ecosystem, including integration requirements with \u0026lt;strong\u0026gt;CRM\u0026lt;/strong\u0026gt; (e.g., Salesforce, Microsoft Dynamics), \u0026lt;strong\u0026gt;WFM, Knowledge Management, and UCaaS \u0026lt;/strong\u0026gt;vendors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Contribution \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Voice of the Partner:\u0026lt;/strong\u0026gt; Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Representation:\u0026lt;/strong\u0026gt; Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Travel approximately 70% of the time across the Netherlands, Belgium and Luxembourg, working primarily from partner offices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional Experience: \u0026lt;/strong\u0026gt;10+ years of experience as a \u0026lt;strong\u0026gt;Partner Solutions Engineer\u0026lt;/strong\u0026gt; or Pre-Sales Engineer in the \u0026lt;strong\u0026gt;CCaaS/CXA\u0026lt;/strong\u0026gt; sector.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Requirements:\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Business-level fluency in Dutch and professional fluency in English are required. German or French as a further language is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Excellent communication, presentation, and whiteboard session skills\u0026lt;/strong\u0026gt; with an ability to lead advanced technical discussions and deliver compelling platform demonstrations for enterprise customers \u0026amp;amp; Partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Background:\u0026lt;/strong\u0026gt; Solid experience working with \u0026lt;strong\u0026gt;Service Providers, Regional Systems Integrators, National Partners, and VARs\u0026lt;/strong\u0026gt;, with a proven understanding of a partner-centric GTM approach within the Benelux market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership:\u0026lt;/strong\u0026gt; Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telephony \u0026amp;amp; Protocol Knowledge:\u0026lt;/strong\u0026gt; Experience with at least one \u0026lt;strong\u0026gt;Unified Communication protocol\u0026lt;/strong\u0026gt; (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI Expertise:\u0026lt;/strong\u0026gt; Hands-on experience or strong familiarity with modern \u0026lt;strong\u0026gt;Agentic AI\u0026lt;/strong\u0026gt; technologies, including the practical application of LLMs for Contact Center and Customer Experience Automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/18/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":77187,"name":"Netherlands (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8299892/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8257399","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573083,"location":{"name":"Remote - United States"},"metadata":null,"id":8257399,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011797","title":"Senior People Business Partner – Go-to-Market (Sales \u0026 Marketing)","company_name":"Talkdesk","first_published":"2026-10-05T18:39:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;🚀 About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Talkdesk is seeking a highly strategic, high-autonomy \u0026lt;strong\u0026gt;Senior People Business Partner\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to drive the organizational health, talent strategy, and commercial scale of our \u0026lt;strong\u0026gt;Go-to-Market (GTM)\u0026lt;/strong\u0026gt; organization, focusing specifically on \u0026lt;strong\u0026gt;Sales and Marketing\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Operating within our regional PBP model, you will partner directly with VP-and-below leaders across Enterprise Sales, Inside Sales, Channel Sales, Field Marketing, Brand, and Marketing Operations. Your mission is to align people strategy with aggressive revenue and growth targets, building a high-performing, agile commercial organization. This is a high-visibility, high-impact role for an experienced HR practitioner who thrives in a fast-paced, quota-driven environment and can flex seamlessly between strategic coaching and execution.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;🎯 What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the dedicated Senior PBP for Sales \u0026amp;amp; Marketing, your core responsibilities will include:\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Sales \u0026amp;amp; Marketing Client Partnership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Advisory:\u0026lt;/strong\u0026gt; Act as the primary People Business Partner for our AMER Sales and Marketing organizations, building strong, consultative relationships with VP-level commercial leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial Org Design:\u0026lt;/strong\u0026gt; Provide guidance on sales and marketing organizational design, including optimizing territory coverage models, spans of control, marketing team structures, and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incentive \u0026amp;amp; Compensation Strategy:\u0026lt;/strong\u0026gt; Partner with Sales Operations and Total Rewards to advise on sales compensation structures, commission dynamics, merit cycles, promotions, and strategic offer construction for highly competitive GTM talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Talent Pipelines:\u0026lt;/strong\u0026gt; Partner with Recruiting to execute aggressive headcount planning, build robust talent pipelines, and refine role scoping to attract top-tier commercial talent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;AI-Driven Transformation \u0026amp;amp; GTM Enablement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Fluency in GTM:\u0026lt;/strong\u0026gt; Champion Talkdesk\u0026#39;s \u0026lt;strong\u0026gt;AI Fluency competency framework\u0026lt;/strong\u0026gt; within Sales and Marketing, embedding AI expectations into core sales methodologies, marketing competencies, and calibration conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modernizing GTM Workflows:\u0026lt;/strong\u0026gt; Serve as a change agent helping Sales and Marketing teams adopt AI-first ways of working (e.g., AI-assisted lead gen, automated sales prospecting, and AI-driven content generation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enablement \u0026amp;amp; Coaching:\u0026lt;/strong\u0026gt; Partner with sales and marketing managers to coach employees toward Practitioner, Builder, and Strategist-level AI fluency, designing targeted performance plans where necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Calibration:\u0026lt;/strong\u0026gt; Lead localized mid-year and annual review cycles, ensuring performance ratings, sales quotas, and AI fluency benchmarks are calibrated fairly and consistently.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Performance, Culture, \u0026amp;amp; Global Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Performance Culture:\u0026lt;/strong\u0026gt; Coach sales and marketing managers on navigating high-pressure performance dynamics, managing PIP processes, and structuring clear career progression paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engagement \u0026amp;amp; Retention:\u0026lt;/strong\u0026gt; Drive targeted retention and engagement strategies for high-performing, high-potential (HiPo) commercial talent, using data from engagement surveys (e.g., Peakon/Workday) to build leadership action plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Collaboration:\u0026lt;/strong\u0026gt; Collaborate with the broader regional PBP team (Americas, EMEA, APAC/Philippines) to ensure global consistency across our international commercial offices and navigate multi-jurisdictional sales employment structures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;👤 What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of progressive HR/People Business Partner experience, with a \u0026lt;strong\u0026gt;strong preference for direct support of high-performing Sales, Marketing, or broader GTM functions\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ELT-Adjacent Partnership:\u0026lt;/strong\u0026gt; Demonstrated experience operating at a senior level, successfully advising VP and above stakeholders in a fast-paced, matrixed commercial setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM HR Technical Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of global employment laws (US required; EMEA/APAC exposure highly valued).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust understanding of sales compensation, variable commission structures, and incentive design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with organizational design, capacity planning, and scaling sales/marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Leadership:\u0026lt;/strong\u0026gt; Experience leading large-scale cultural or technological change, with an enthusiasm for AI-driven transformation and translating AI adoption goals into GTM success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry \u0026amp;amp; Tools Acumen:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working within a \u0026lt;strong\u0026gt;CCaaS, SaaS\u0026lt;/strong\u0026gt;, or high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern HRIS and People tools (e.g., Workday, Greenhouse, Deel, Okta) as well as general awareness of GTM tech stacks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Competencies:\u0026lt;/strong\u0026gt; Exceptional business acumen, absolute discretion, strong executive presence, and the ability to translate complex People metrics into clear business actions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;🏆 Success in This Role Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Integration:\u0026lt;/strong\u0026gt; You are established as an indispensable business advisor to our Sales \u0026amp;amp; Marketing leaders, actively helping them hit commercial milestones through people programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Executions:\u0026lt;/strong\u0026gt; Flawless execution of performance, quota alignment, and compensation cycles with minimal friction or escalation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Talent Retention:\u0026lt;/strong\u0026gt; High retention of top-performing sales reps, account executives, and key marketing leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Adoption:\u0026lt;/strong\u0026gt; Measurable progress on AI fluency adoption across the GTM organization, establishing Talkdesk\u0026#39;s sales and marketing teams as models of an AI-first culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $115,000 - $175,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/05/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11327,"name":"People","child_ids":[],"parent_id":79091}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8257399/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8111526","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3513716,"location":{"name":"Porto"},"metadata":null,"id":8111526,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011734","title":"Senior Software Engineer","company_name":"Talkdesk","first_published":"2026-08-10T04:08:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We\u0026#39;re looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work independently as well as in small teams to develop the best product on the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve challenging technical problems and put your skills to the test every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain microservices and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Product team and other engineering teams across clusters and Business Units\u0026amp;nbsp; to help to ensure the solutions the team is building are fulfilling all the requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Science, Applied Math, or an Engineering area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Software Development, especially in cloud-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with the design and development of web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong object-oriented programming skills and experience with cloud databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with \u0026lt;strong\u0026gt;Kotlin, Java, and Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling global web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for automated testing, continuous integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with \u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt; and Product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for producing clean, standards-compliant, secure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fearless about learning new technologies and technical approaches to application development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written and spoken English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8111526/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7857541","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422439,"location":{"name":"Portugal"},"metadata":null,"id":7857541,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011633","title":"Senior Software Engineer I ","company_name":"Talkdesk","first_published":"2026-09-07T05:17:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We\u0026#39;re looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work independently as well as in small teams to develop the best product on the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve challenging technical problems and put your skills to the test every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain microservices and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Product team and other engineering teams across clusters and Business Units\u0026amp;nbsp; to help to ensure the solutions the team is building are fulfilling all the requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Science, Applied Math, or an Engineering area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Software Development, especially in cloud-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with the design and development of web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong object-oriented programming skills and experience with cloud databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with\u0026amp;nbsp;\u0026lt;strong\u0026gt;Kotlin, Java, and Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling global web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for automated testing, continuous integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with\u0026amp;nbsp;\u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and Product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for producing clean, standards-compliant, secure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fearless about learning new technologies and technical approaches to application development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written and spoken English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7857541/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8162852","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3532668,"location":{"name":"Remote"},"metadata":null,"id":8162852,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011758","title":"Senior Solution Architect","company_name":"Talkdesk","first_published":"2026-09-25T15:53:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solution Architect\u0026lt;/strong\u0026gt;, you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Duties and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features \u0026amp;amp; products on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, and engineering to help prioritize products and features based on client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build out department methodology and tools to improve quality and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage strong technical acumen to identify process improvements and technical solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Preferred Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CX, CCaaS, and/or UCaaS solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software implementation or coding experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with creating and managing Web Services (REST/SOAP/WSDL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of managing and delivering IT projects for enterprise companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping people solve problems and a proven ability to understand progressive technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce and other CRM experience preferred\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $136,000 - $204,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 09/25/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8162852/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8193682","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3545346,"location":{"name":"Lisbon"},"metadata":null,"id":8193682,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011699","title":"Senior Solution Consultant","company_name":"Talkdesk","first_published":"2026-09-16T10:43:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\u0026quot;\u0026gt;At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\u0026quot;\u0026gt;We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\u0026quot;\u0026gt;As a \u0026lt;strong class=\u0026quot;x1s688f\u0026quot;\u0026gt;Senior Solution Consultant\u0026lt;/strong\u0026gt;, you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional \u0026amp;amp; technical), designing prototypes, configuring \u0026amp;amp; integrating systems, building user acceptance testing guides, testing, and delivering training\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer business objectives, consult with industry best practices, \u0026amp;amp; document user stories. Establish Talkdesk as the best solution to address needs \u0026amp;amp; ensure customer success for each role within the Customer’s organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead project scoping, creating project plans, planning, and scheduling project activities.\u0026amp;nbsp; Integrate plans with customer’s project managers for the successful execution of Talkdesk\u0026#39;s deployments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop visual representation diagrams of the Customer’s end-client journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk\u0026#39;s solution and/or 3rd party CRM systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to track work progress, and create strategies for risk mitigation and contingency planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL/SOQL and JavaScript a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software implementation or coding experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with creating and managing Web Services (REST APIs/).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping people solve problems and a proven ability to understand and learn technological concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English, bilingual abilities a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requirement: up to 30%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8193682/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8167554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3534632,"location":{"name":"Remote"},"metadata":null,"id":8167554,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011761","title":"Senior Solution Consultant - FSI","company_name":"Talkdesk","first_published":"2026-09-02T12:58:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Solutions Consultant\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence at every stage of the Customer Journey.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with \u0026lt;strong\u0026gt;Finance, Banking, and/or Insurance industry \u0026lt;/strong\u0026gt;customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $123,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 9/2/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8167554/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8318424","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3596157,"location":{"name":"Remote - United States"},"metadata":null,"id":8318424,"updated_at":"2026-10-28T12:56:20-04:00","requisition_id":"R0011806","title":"Senior Solutions Consultant - Life Sciences","company_name":"Talkdesk","first_published":"2026-10-28T12:55:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solutions Consultant - HLS\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions for healthcare and life sciences customers \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence during implementation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a billable resource, you will serve as the primary technical resource for clients during projects,\u0026amp;nbsp; focused on the design, development, and deployment of integrations with major Life Sciences CRM/EHR/EMR systems, with an emphasis on Salesforce Life Sciences Cloud, Veeva Vault or Epic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth) OR Life Sciences specific CRM solutions\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal Subject Matter Expert (SME) for the life sciences commercial or clinical areas related to patient \u0026amp;amp; healthcare professional (HCP) experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Epic integration experience within healthcare systems OR life sciences industry CRM solutions such as Veeva Vault or Salesforce Health/Life Sciences Cloud (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with healthcare or life sciences (pharmaceutical, biotechnology, medical/diagnostic devices) customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare and life sciences compliance frameworks (e.g., HIPAA, HITECH, CFR Part 11, CMS guidelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages such as: JavaScript, MUMPS (M), Python, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-driven automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, including executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a proactive, outcome-driven mindset.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with GxP systems validation (CFR Part 11 Compliance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $136,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/05/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8318424/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7785778","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3346581,"location":{"name":"Remote - United Staes"},"metadata":null,"id":7785778,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011462","title":"Senior Solutions Engineer - Healthcare \u0026 Life Sciences (Central \u0026 East)","company_name":"Talkdesk","first_published":"2026-04-07T11:24:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer\u0026#39;s objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Designs and delivers presentations to customers, on-site \u0026amp;amp; virtual, showing Talkdesk’s capabilities, aligned to the customer\u0026#39;s pains and needs that were uncovered during Discovery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with scoping SOWs for customer implementations as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Scopes, executes and manages customer pilots and POCs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with marketing and demand generation events as necessary.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Core Background\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;B.S. Computer Science, Software Engineering, MIS or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to command the attention in a room by delivering compelling presentations and demonstrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Good problem solving skills, including the ability to meet a business requirement with a technical solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to communicate complex technical concepts to both technical and non-technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of UCaaS, CCaaS software is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge in web / scripting technologies is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Desirable Heath \u0026amp;amp; Life Sciences Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of \u0026lt;strong\u0026gt;healthcare industry standards, regulations, and data handling practices\u0026lt;/strong\u0026gt; including HIPAA, HITECH, and HITRUST.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to align technology solutions to\u0026amp;nbsp;\u0026lt;strong\u0026gt;clinical, operational, and financial healthcare KPIs\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, including 2+ years supporting \u0026lt;strong\u0026gt;healthcare-specific\u0026lt;/strong\u0026gt; customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Willingness to travel 20–50% for customer and internal meetings.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: $157,000 - $235,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/25/2025.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7785778/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8197692","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547804,"location":{"name":"Remote"},"metadata":null,"id":8197692,"updated_at":"2026-10-21T16:06:55-04:00","requisition_id":"R0011769","title":"Senior Technical Support Engineer - Telephony","company_name":"Talkdesk","first_published":"2026-09-23T08:46:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p data-path-to-node=\u0026quot;8\u0026quot;\u0026gt;Talkdesk is seeking a \u0026lt;strong data-path-to-node=\u0026quot;8\u0026quot; data-index-in-node=\u0026quot;22\u0026quot;\u0026gt;Sr. Technical Support Engineer\u0026lt;/strong\u0026gt; who thrives at the intersection of deep technical troubleshooting and high-level customer consulting. In this role, you aren’t just closing tickets; you are a strategic partner to our clients, an advocate for their needs internally, and a developer of tools that make our entire support engine run smoother.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;9\u0026quot;\u0026gt;You will be the bridge between our customers and our Engineering, Product, and Professional Services teams, ensuring that complex technical challenges are met with elegant, scalable solutions.\u0026lt;/p\u0026gt;\n\u0026lt;hr data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;\n\u0026lt;h2 data-path-to-node=\u0026quot;11\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;11\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;12\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;12\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Technical Leadership \u0026amp;amp; Triage\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;13\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;13,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Advanced Troubleshooting:\u0026lt;/strong\u0026gt; Lead Talkdesk’s most intricate support tasks. Outline reproduction steps, drive issues to resolution, and manage customer expectations with clarity.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;13,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Escalation Management:\u0026lt;/strong\u0026gt; Serve as the definitive point of contact for issues escalated from Tier 1 or Client Services, ensuring timely resolution.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,2,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;13,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Developer Advisory:\u0026lt;/strong\u0026gt; Act as the primary technical contact for partner and user developers, comfortably navigating and advising on custom solutions and integrations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;14\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;14\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Efficiency \u0026amp;amp; Innovation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;15\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;15,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;15,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Tool Development:\u0026lt;/strong\u0026gt; Identify recurring manual tasks and develop internal tools or scripts (JavaScript, etc.) to automate the team’s most time-consuming workflows.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;15,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;15,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Leverage strong technical acumen to dynamically identify processes and technical solutions for unexpected or high-pressure situations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;16\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;16\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Customer Advocacy \u0026amp;amp; Success\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;17\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;17,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Voice of the Customer:\u0026lt;/strong\u0026gt; Identify and synthesize customer feedback to act as a strategic advocate to internal Product and Engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;17,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Strategic Consulting:\u0026lt;/strong\u0026gt; Develop trust with client leadership to remove roadblocks, formulate best practices, and document functional/technical requirements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,2,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;17,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Risk Mitigation:\u0026lt;/strong\u0026gt; Work closely with customers to track work progress and create strategies for risk mitigation and contingency planning.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,3,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;17,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Feature Demonstrations:\u0026lt;/strong\u0026gt; Conduct engaging demos of feature enhancements for both new and existing customers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr data-path-to-node=\u0026quot;18\u0026quot;\u0026gt;\n\u0026lt;h2 data-path-to-node=\u0026quot;19\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;19\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;20\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;20\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Must-Have Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;21\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;21,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;21,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Experience:\u0026lt;/strong\u0026gt; 2–4 years of experience in SaaS Customer Support delivery or IT Project Management.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;21,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;21,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Communication:\u0026lt;/strong\u0026gt; Fluent English skills (additional languages are a plus); ability to communicate complex technical concepts to stakeholders of all backgrounds.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;21,2,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;21,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; SIP/Telephony Experience background\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;21,3,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;21,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Expert-level time management and prioritization methods are second nature to you.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;21,4,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;21,4,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Consultative Mindset:\u0026lt;/strong\u0026gt; A proactive approach to problem-solving and a dedication to teamwork.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;A premium care mindset, with white glove approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;22\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;22\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Nice-to-Have Skills\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;23\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;23,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;23,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;CRM \u0026amp;amp; Ecosystems:\u0026lt;/strong\u0026gt; Salesforce knowledge (from a User or Manager/POC perspective).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;23,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;23,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Telephony \u0026amp;amp; APIs:\u0026lt;/strong\u0026gt; Knowledge of voice API providers (Twilio, Plivo, Nexmo) and RTC protocols (VoIP, SIP, WebRTC, ICE).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;23,2,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;23,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Coding \u0026amp;amp; Data:\u0026lt;/strong\u0026gt; Proficiency in \u0026lt;strong data-path-to-node=\u0026quot;23,2,0\u0026quot; data-index-in-node=\u0026quot;30\u0026quot;\u0026gt;JavaScript\u0026lt;/strong\u0026gt; (other languages a plus) and experience querying databases (SQL, Looker).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;23,3,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;23,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Networking \u0026amp;amp; Security:\u0026lt;/strong\u0026gt; Familiarity with industry-standard authentication (OAuth, SAML) and networking protocols (DNS, TCP/IP).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $40,000 - $60,000\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 09/23/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11328,"name":"Customer Support","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8197692/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7613717","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3361991,"location":{"name":"Portugal"},"metadata":null,"id":7613717,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011492","title":"SOC Engineer / Detection Engineer","company_name":"Talkdesk","first_published":"2026-03-18T06:09:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a SOC Engineer / Detection Engineer, you will be responsible for detecting, investigating, and responding to security incidents across our environment, while continuously improving how we detect and handle threats. You will work hands-on with our SIEM and incident response processes, and act as a key point of contact between the SOC and other engineering/security teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Depending on your profile, some of your responsibilities can include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Incident Response: Lead and support the end-to-end response to security incidents, from detection through containment, eradication, and recovery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Security Investigation: Conduct in-depth investigations into suspicious activity and alerts, correlating data across logs, endpoints, network, and cloud sources to determine root cause and impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Post-Mortems \u0026amp;amp; RCAs: Drive post-incident reviews and root cause analyses (RCAs), documenting timelines, findings, and actionable follow-ups.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- SIEM Engineering: Implement, tune, and maintain SIEM use cases, detection rules, correlation logic, and alerting to reduce false positives and close detection gaps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- SIEM Support: Provide ongoing support for the SIEM platform, including onboarding new log sources, troubleshooting data ingestion, and maintaining dashboards/reports.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Cross-Team Collaboration: Partner with Engineering, IT, and other Security teams to remediate findings, validate fixes, and share threat context.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Process Improvement: Identify gaps in detection, response, and documentation, and drive improvements to playbooks, runbooks, and SOC workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**Must have:**\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Incident Response: Hands-on experience handling security incidents, including triage, containment, and coordination across teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Investigation Skills: Strong analytical ability to investigate alerts and logs (SIEM, EDR, network, cloud) and determine root cause.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- SIEM Expertise: Practical experience implementing and tuning detection rules/use cases in a SIEM (e.g., Splunk, Sentinel, Elastic, QRadar).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- RCA \u0026amp;amp; Documentation: Proven ability to write clear post-mortems, RCAs, and incident reports for both technical and non-technical audiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Communication: Ability to work cross-functionally with engineering and other security teams, translating findings into clear remediation steps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Process Mindset: Track record of identifying and driving improvements to detection and response processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Linux/Unix proficiency and comfort working across cloud (e.g., AWS) log sources.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**Nice to have:**\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Experience with detection engineering frameworks (e.g., MITRE ATT\u0026amp;amp;CK) to map and prioritize coverage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Familiarity with scripting/automation (Python, etc.) for detection or response tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Understanding of compliance frameworks (ISO 27001, NIST, SOC2) as they relate to incident response.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Relevant certifications (e.g., GCIH, GCFA, Security+, SC-200, or SIEM-specific certifications).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7613717/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8184763","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3541840,"location":{"name":"Portugal"},"metadata":null,"id":8184763,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011752","title":" Software Engineer II","company_name":"Talkdesk","first_published":"2026-10-06T05:35:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work Environment: The profile highlights the requirement of working independently in a remote setting while being a part of small teams. Effective communication with coworkers and stakeholders is emphasized, which is crucial for remote collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product Development: The main responsibility is to contribute to the development of a high-quality product that is competitive in the market. This involves implementing a scalable, stable, and user-friendly product capable of accommodating the company\u0026#39;s growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: The profile stresses collaboration with experienced software engineers in various stages of Talkdesk product development. It also mentions collaboration with support engineers and customer support representatives to enhance usability and address technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile Environment: The job requires proficiency in working within an agile software engineering environment. This involves adhering to practices like source code control, release cycles, testing, and continuous deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Problem Solving: The role emphasizes the challenge of solving complex technical problems on a daily basis, which offers immediate visibility into the impact of your work and its value to customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Software Engineering Background: Candidates are expected to have a background in software engineering, along with experience in object-oriented programming (OO) and test-driven development (TDD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility: The job requires the willingness and flexibility to switch between backend and frontend development challenges. This adaptability is valuable for a holistic understanding of the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming Skills: Strong programming skills are emphasized, with a focus on producing quality code that is maintainable, efficient, reliable, and secure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning Orientation: The profile highlights the need for candidates to be open to learning new technologies and technical approaches in application development. This reflects the dynamic nature of the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language Skills: Good written and spoken English is listed as a requirement, likely due to the remote and collaborative nature of the work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice To Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technology Familiarity: Familiarity with specific technologies like Git, Kotlin, React JS, Ruby, RabbitMQ, Redis, and MongoDB is mentioned as a plus. This suggests that experience with these technologies would be beneficial but not mandatory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educational Background: A Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Applied Mathematics, or an engineering-related field is listed as a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile Experience: Experience in Agile development methodology or Scrum is also noted as a nice-to-have qualification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8184763/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8241903","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566167,"location":{"name":"Bengaluru"},"metadata":null,"id":8241903,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011791","title":"Software Engineer II - Mobile Developer","company_name":"Talkdesk","first_published":"2026-10-20T01:08:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain high-quality features on our Android or iOS app, with growing exposure to shared Kotlin Multiplatform code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement scalable, stable, user-friendly features that hold up under rapid user growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted development tools to accelerate code generation, testing, and architecture decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, engineering, support, product , to resolve technical issues and understand customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile environment: CI/CD, automated testing, dev/stage/prod pipelines (Android and/or TestFlight/App Store Connect for iOS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the shared KMP module as it\u0026#39;s built out,\u0026amp;nbsp; implementing platform-specific pieces against a shared interface.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Required skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of strong Kotlin or Swift (expert on at least one platform), solid OOP/POP and TDD fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Modern platform stack: Jetpack Compose, Coroutines/Flow, DI (Hilt/Koin/Dagger), testing (Espresso, JUnit, Mockk) , \u0026lt;strong\u0026gt;or\u0026lt;/strong\u0026gt; SwiftUI, Combine/Swift Concurrency (async/await), XCTest\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular, hands-on use of AI coding assistants (Cursor, GitHub Copilot, Claude Code, or similar) as part of your actual workflow, not occasional use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid Git and mobile CI/CD experience (GitHub Actions, Fastlane, Xcode Cloud, or Android equivalents)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working competence on the \u0026lt;em\u0026gt;other\u0026lt;/em\u0026gt; mobile platform, even if not expert-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written/spoken English; self-starter, proactive about learning new tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Nice to have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has consumed a KMP-produced library inside an app (even without having authored one)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compose Multiplatform exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WebRTC, VoIP, or real-time communication protocol experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flutter or Dart experience; or Similar KMP/CMP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building/integrating AI agents into mobile apps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience on distributed/remote global teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":200427,"name":"India (Onsite)","location":null,"child_ids":[],"parent_id":76207}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8241903/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8263029","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3575307,"location":{"name":"Paris"},"metadata":null,"id":8263029,"updated_at":"2026-10-21T13:52:12-04:00","requisition_id":"R0011798","title":"Solutions Engineer - French Speaker","company_name":"Talkdesk","first_published":"2026-10-13T10:52:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;Role Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Solutions Engineer (SE) for France is a critical technical and business-driven consultant who understands the specific digital transformation needs of French and European enterprises. Acting as a trusted advisor, the SE provides business-centric expertise that helps our regional Sales team establish market relevance, secure deal-level visibility, and clearly differentiate Talkdesk\u0026#39;s AI-powered solutions from legacy competitors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is calibrated for a fully autonomous, mid-level operator who is highly \u0026quot;AI-savvy.\u0026quot; You are not just a presenter of slides; you are a hands-on practitioner who knows how to configure conversational AI products, build live prototypes, and architect solutions. You will deeply understand the unique nuances of the French market—including data sovereignty expectations, regulatory compliance (such as GDPR), and complex system integrations—while maintaining fluent, daily collaboration in English with our global product and engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on AI Prototyping \u0026amp;amp; Configuration: Design, build, and configure customized, live proof-of-concepts (PoCs) featuring Talkdesk Autopilot and AI Agents. This includes hands-on prompt engineering, defining Guardrails, setting up Retrieval-Augmented Generation (RAG) knowledge sources, and mapping conversational flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic French Market Advisory: Understand customer-specific business challenges in France and French-speaking Europe to provide consultative, business-driven solutions for prospective and existing customers, guiding them on how to transition from legacy, rigid IVRs to dynamic, AI-powered automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deal Strategy \u0026amp;amp; Differentiation: Partner with the regional Sales team to deliver business-centric expertise. Establish highly resonant, deal-level visibility that clearly positions Talkdesk\u0026#39;s speed, agility, and AI superiority over competitor offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Architecture Design: Map out integrations between Talkdesk\u0026#39;s AI suite and customer ecosystem technologies (CRMs, APIs, legacy telephony via SIP Trunking) to support seamless, secure automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-End Sales Lifecycle Ownership: Smoothly transition across key facets of the sales cycle, including pre-sales engineering support, solution qualification, custom architecture design, and post-sale upsell strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;C-Suite Influence: Act as a credible thought leader confidently presenting to and addressing French C-level executives (CIOs, CTOs, COOs, and Customer Experience Directors) to expand revenue opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Requirements\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bilingual English \u0026amp;amp; French Mastery: Native French speaker with professional business fluency in English. You must be equally comfortable leading a highly technical discovery call in French and jumping onto a global product call in English to discuss roadmap features, file bug reports, or write technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI \u0026amp;amp; Prompt Engineering Savviness: Demonstrated experience configuring AI/NLP systems, LLM-based applications, or conversational AI platforms. You should understand how temperature, prompt design, and context windows affect AI agent performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High Responsiveness: Demonstrate an exceptional level of responsiveness to internal stakeholders and external clients throughout complex, fast-moving sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert \u0026quot;Tell-Show-Tell\u0026quot; Presentation: Possess superior presentation and demonstration skills, both virtual and live, utilizing Talkdesk\u0026#39;s \u0026quot;tell-show-tell\u0026quot; format to map technical features directly to tangible business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interactive Facilitation: Exhibit expert facilitation skills for executive briefings, workshops, and discovery sessions, showing a strong ability to listen actively, guide group dynamics, and challenge the status quo constructively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical Thinking \u0026amp;amp; Problem Solving: Adept at critical thinking and complex problem-solving, with the ability to take a vague customer business problem (e.g., \u0026quot;Our billing queue is overwhelmed\u0026quot;) and physically configure an elegant, automated AI Agent solution to resolve it in a live demonstration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Collaboration: Exhibit strong teamwork skills, acting as a true strategic partner to both the client and the regional account team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured Progress: Meet weekly with your direct manager to align on pipeline priorities, celebrate accomplishments, and systematically overcome deal-level hurdles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regional Travel: Willingness to travel to customer sites across France and Southern Europe, as well as occasional international internal meetings (travel estimated at 20-50%).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Core Competencies\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 3+ years of Solutions Engineering (Pre-sales) experience in an AI, Conversational AI, or SaaS/CCaaS environment (calibrated specifically for a fully autonomous, mid-level SE).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Configuration Skills: Practical, hands-on experience configuring chatbots, voicebots, virtual assistants, or cognitive search tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry Domain: 2+ years of related industry experience in Customer Service Software, AI, Workforce Engagement Management (WEM), or Business Intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agility \u0026amp;amp; Drive: Strong self-directed work habits with the initiative, creativity, and self-assurance required to thrive in a fast-paced, high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Foundation: Bachelor’s Degree in a technical field (Computer Science, Engineering, or similar) or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/07/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":75144,"name":"France (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8263029/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8159422","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3531441,"location":{"name":"Remote"},"metadata":null,"id":8159422,"updated_at":"2026-10-21T16:06:55-04:00","requisition_id":"R0011759","title":"Technical Support Engineer - Porting Team","company_name":"Talkdesk","first_published":"2026-09-08T14:01:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Technical Support Engineer - Premium Care \u0026lt;/strong\u0026gt;serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Specific Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Reporting Applications:\u0026lt;/strong\u0026gt; Issue Triage \u0026amp;amp; Support, Data Verification, User Management \u0026amp;amp; Access Control, and Incident Escalation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Workforce Management (WFM) Applications: \u0026lt;/strong\u0026gt;Schedule \u0026amp;amp; Roster Support, Configuration \u0026amp;amp; Maintenance, Data Sync \u0026amp;amp; Integration Monitoring, and Ticketing \u0026amp;amp; Troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Quality Management (QM) Applications: \u0026lt;/strong\u0026gt;Platform Administration, Recording \u0026amp;amp; Media Troubleshooting, System Health Monitoring, and Access \u0026amp;amp; Role Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity working with Government (Federal, State, Local), or Education customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigorous Ticketing Hygiene\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SLA Compliance \u0026amp;amp; Tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation \u0026amp;amp; Ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge Base Maintenance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incident Communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in a client-facing technical role for a product business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving, decision-making, and critical-thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make sense of something complex and explain it in plain English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional, courteous and committed to providing amazing customer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-minded, positive and keen to learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attitude, team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work flexible hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keen to mentor and help train junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;College degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $45,073 - $79,497\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 9/23/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11328,"name":"Customer Support","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8159422/ai_opt_out"}],"meta":{"total":38}}