{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7702171","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379632,"location":{"name":"Remote - United States"},"metadata":null,"id":7702171,"updated_at":"2026-06-02T22:51:48-04:00","requisition_id":"R0011534","title":"Applied AI Engineer - Americas Partners","company_name":"Talkdesk","first_published":"2026-04-07T11:17:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;The Applied AI Engineer - Americas Partners is a highly experienced technical lead responsible for driving the growth and technical enablement of our key partners (TSB/TSDs, National Partners, Value-Added Resellers (VARs), and System Integrators) across the United States, Canada and Latin Americas.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;This senior individual contributor role reports directly to the Vice President, Partner Solution Engineering. You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built around the Talkdesk platform. This role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success across the assigned territories.\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Partner Enablement \u0026amp;amp; Practice Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Technical Enablement:\u0026lt;/strong\u0026gt; Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Center of Excellence:\u0026lt;/strong\u0026gt; Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise:\u0026lt;/strong\u0026gt; Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Co-Selling Support \u0026amp;amp; Technical Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic AI Focus:\u0026lt;/strong\u0026gt; Provide technical expertise on \u0026lt;strong\u0026gt;Agentic AI\u0026lt;/strong\u0026gt; solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement:\u0026lt;/strong\u0026gt; Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Demonstration:\u0026lt;/strong\u0026gt; Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ecosystem Integration:\u0026lt;/strong\u0026gt; Develop a deep understanding of the enterprise ecosystem, including integration requirements with \u0026lt;strong\u0026gt;CRM\u0026lt;/strong\u0026gt; (e.g., Salesforce, Microsoft Dynamics), \u0026lt;strong\u0026gt;WFM, Knowledge Management, and UCaaS \u0026lt;/strong\u0026gt;vendors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Contribution \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Voice of the Partner:\u0026lt;/strong\u0026gt; Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Representation:\u0026lt;/strong\u0026gt; Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Ability to travel approximately \u0026lt;strong\u0026gt;15-25%\u0026lt;/strong\u0026gt; of the time across the US, and Canada as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional Experience:\u0026lt;/strong\u0026gt; 12+ years of experience as a \u0026lt;strong\u0026gt;Partner Solutions Engineer\u0026lt;/strong\u0026gt; or Pre-Sales Engineer in the \u0026lt;strong\u0026gt;CCaaS/CXA\u0026lt;/strong\u0026gt; sector.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Channel Background:\u0026lt;/strong\u0026gt; Solid experience working with \u0026lt;strong\u0026gt;TSB/TSD\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Service Providers, Regional Systems Integrators, National Partners, and VARs\u0026lt;/strong\u0026gt;, with a proven understanding of a channel-centric GTM approach within the US markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership:\u0026lt;/strong\u0026gt; Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telephony \u0026amp;amp; Protocol Knowledge:\u0026lt;/strong\u0026gt; Experience with at least one \u0026lt;strong\u0026gt;Unified Communication protocol\u0026lt;/strong\u0026gt; (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI Expertise:\u0026lt;/strong\u0026gt; Hands-on experience or strong familiarity with modern \u0026lt;strong\u0026gt;Agentic AI\u0026lt;/strong\u0026gt; technologies, including the practical application of LLMs (e.g., OpenAI, Google, AWS) for Contact Center and Customer Experience Automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Excellent communication, presentation, and whiteboard session skills\u0026lt;/strong\u0026gt; with an ability to clearly articulate complex technical ideas to highly skilled and experienced Partner audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay): \u0026amp;nbsp;\u0026lt;/strong\u0026gt;$205,000 - $245,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/09/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7793714","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407950,"location":{"name":"Boston"},"metadata":null,"id":7793714,"updated_at":"2026-06-02T22:51:49-04:00","requisition_id":"R0011411","title":"Channel Account Manager, New England","company_name":"Talkdesk","first_published":"2026-04-09T14:43:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;As a Regional Channel Manager, you will drive pipeline growth and revenue through strategic partnerships with Technology Service Distributors (TSDs) across the Northeast region. You’ll play a critical role in expanding Talkdesk’s partner ecosystem by building strong relationships, executing joint go-to-market strategies, and accelerating partner-led opportunities.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive partner-sourced revenue by developing and executing strategic engagement plans with key TSDs and their advisor networks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and grow relationships with high-impact TSD partners, focusing on those with the greatest revenue and strategic potential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, recruit, and onboard new platform and TSD partners, defining clear business cases and growth strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structure, negotiate, and execute partnership agreements that deliver mutual value and scalable growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate Talkdesk’s vision, product roadmap, and GTM strategy into compelling narratives for partners and their advisors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify high-value opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partner enablement programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable co-selling motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver impactful presentations, demos, and enablement content to drive partner activation and retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for partners internally, ensuring alignment and successful execution of joint initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Talkdesk externally at industry events, conferences, and partner forums\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in channel or partner sales, preferably within SaaS or cloud ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must live in the territory (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, Maine) - relocation is not available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience working with Technology Service Distributors (TSDs) and advisor models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building joint business plans, negotiating agreements, and driving partner-sourced pipeline and revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, proactive self-starter with a strong sense of ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with a creative, problem-solving mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS required; MBA preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $200-225k OTE\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/09/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70280,"name":"Global Channel \u0026 Alliances","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7553952","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3342836,"location":{"name":"Munich "},"metadata":null,"id":7553952,"updated_at":"2026-06-02T22:51:46-04:00","requisition_id":"R0011447","title":"Commercial Account Executive - DACH","company_name":"Talkdesk","first_published":"2026-02-04T18:57:29-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is a commercial Account Executive at Talkdesk:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Commercial Account Executive D/A/CH\u0026lt;/strong\u0026gt; at Talkdesk, you will be the driving force behind our growth in the mid-market segment. You will own the full sales cycle, targeting high-growth companies headquartered in Germany, Austria and Switzerland. Success in this role requires a multi-channel approach to pipeline generation, collaborating closely with SDRs, Channel Partners, and Marketing, while maintaining a strong discipline for self-generation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for driven, hungry, motivated and ambitious Commercial Account Executives. Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling and truly enjoys selling Ai focused solutions. Bring your passion for customer experience and join Talkdesk on our rocketship to success!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Commercial Account Executive at Talkdesk, you will be responsible for…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Pipeline \u0026amp;amp; Territory Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Multi-Channel Prospecting: \u0026lt;/strong\u0026gt;Actively build and manage a sales pipeline by collaborating with SDRs, Partner Managers / Indirect Sales, and the Marketing team.Self-Pipeline-Generation: Maintain a \u0026quot;hunter\u0026quot; mentality by proactively identifying and qualifying new business opportunities through outbound cold calling, social selling, and networking.Strategic Territory Planning: Develop and execute a comprehensive territory plan to penetrate the mid-market segment\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution \u0026amp;amp; Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Full Cycle Ownership: \u0026lt;/strong\u0026gt;Lead the entire sales process from initial discovery and product demonstrations to contract negotiation and closing.Solution-Based Selling: Conduct deep-dive discovery sessions to understand prospect pain points and map Talkdesk’s AI-powered CXA solutions to their specific business goals \u0026amp;amp; business-casesCollaborative Selling: Coordinate internal resources including Solution Engineers, Legal, Dealdesk, Product and leadership to navigate high value AI deals and ensure a seamless customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CRM Discipline: \u0026lt;/strong\u0026gt;Maintain impeccable Salesforce hygiene, ensuring all interactions, deal stages, and forecast dates are accurate and up to date.Market Intelligence: Stay ahead of industry trends, competitor moves, and the evolving CXA landscape to position Talkdesk as the premier CXA \u0026amp;amp; AI providerForecasting Accuracy: Provide leadership with reliable weekly revenue forecasts based on a data-driven understanding of your sales funnel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we are looking for…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business Administration, Marketing, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in German \u0026amp;amp; English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in commercial sales roles, with a track record of driving new business opportunities and expanding existing business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hunter mentality with willingness to own your success from pipeline generation to bookings, proven experience of being able to create self generated opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individuals who enjoy the challenge of Net New Logo’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in software or technology sales is strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Existing experience in AI focussed sales is a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of sales methodologies and the ability to develop and execute effective sales strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with the ability to analyze complex data and make strategic recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast-paced, dynamic environment, with the ability to manage multiple priorities and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":76208,"name":"Germany (Remote)","location":null,"child_ids":[],"parent_id":80136}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7960924","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456528,"location":{"name":"London"},"metadata":null,"id":7960924,"updated_at":"2026-06-04T18:53:37-04:00","requisition_id":"R0011663","title":"Commercial Corporate Counsel","company_name":"Talkdesk","first_published":"2026-05-28T08:12:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a commercially minded and hands-on Commercial Legal Counsel to join our EMEA legal team. This is a broad in-house role embedded at the heart of our go-to-market motion — you will be the primary legal partner to Sales, Solutions Engineering, and Partner teams across Europe, supporting a high-velocity deal environment in a fast-scaling SaaS business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your primary focus will be commercial contracting — negotiating and closing enterprise SaaS agreements, partner and channel agreements, and procurement deals — but you will also contribute across data privacy (GDPR/UK GDPR), subsidiary governance, employment matters, and IP protection. This role offers meaningful autonomy and scope for career progression within a global legal function that values mentorship, pragmatism, and commercial impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Commercial Contracting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft, review, and negotiate a high volume of enterprise SaaS agreements including MSAs, Order Forms, ELAs, NDAs, RFP/RFI responses, DPAs, and Security Questionnaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary legal point of contact for Sales and Solutions Engineering teams, supporting deal cycles from qualification through signature.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate inbound vendor, procurement, and professional services agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and improve contract templates, playbooks, and fallback positions to enable consistent, scalable contracting at speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and evaluate risk in commercial transactions; provide clear, practical guidance to business stakeholders on legal exposure and recommended positions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the channel and alliances team on partner, reseller, and technology alliance agreements — including co-sell, referral, and distribution structures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Privacy \u0026amp;amp; Compliance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide legal guidance on GDPR, UK GDPR, and applicable data protection regulations as they affect commercial transactions, product features, and customer commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and negotiate Data Processing Agreements (DPAs) and international data transfer mechanisms (SCCs, adequacy decisions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support responses to customer security and privacy due diligence questionnaires in partnership with the Security and Trust function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on evolving EU/UK legislation (AI Act, ePrivacy Regulation, NIS2) and advise the business on emerging obligations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Legal Operations \u0026amp;amp; Cross-Functional Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the build-out and continuous improvement of legal operations infrastructure, including contract management tooling, approval workflows, and self-service resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide legal support on EMEA subsidiary governance, corporate maintenance, and local regulatory matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on employment law matters affecting the European workforce, in coordination with local external counsel where required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Finance, Sales Operations, and Compliance on deal structuring, revenue recognition considerations, and policy adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with and instructions to external counsel across European jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualified lawyer with an active legal qualification in your country of residence (e.g., solicitor, Rechtsanwalt, avocat, advogado, or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approximately 5 years of post-qualification experience, with a meaningful portion spent in-house at a technology, SaaS, or software company (or advising such companies from private practice).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable expertise in commercial contract negotiation — SaaS agreements, MSAs, and partner/channel structures — with the ability to move quickly without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of GDPR and practical experience negotiating DPAs and data transfer mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (written and spoken) at a professional legal standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working independently in a fast-paced environment with competing priorities and tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills: able to translate legal complexity into clear, actionable guidance for non-legal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in a second European language — French, German, Portuguese, Spanish, Italian, or Dutch particularly valued given our key market footprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with partner ecosystem legal structures: reseller, referral, ISV, GSI, or OEM agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with enterprise procurement processes, including RFP/RFQ response workflows and public sector contracting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI-related legal considerations, including the EU AI Act and emerging AI governance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with legal technology platforms such as Ironclad, Juro, DocuSign CLM, or Salesforce-integrated contract tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in contact centre, CCaaS, or enterprise SaaS businesses is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote-first working model with flexibility to work across European time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship from an experienced General Counsel and a globally connected legal team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad exposure: this is not a narrow contracting role — you will touch privacy, employment, corporate, and IP across a growing international footprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant scope to shape legal processes and tooling as we scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation benchmarked to local market; equity participation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55351,"name":"Legal","child_ids":[],"parent_id":79092}],"offices":[{"id":74678,"name":"UK (Remote)","location":null,"child_ids":[],"parent_id":80136}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7746651","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3397128,"location":{"name":"Salt Lake"},"metadata":null,"id":7746651,"updated_at":"2026-06-02T22:51:49-04:00","requisition_id":"R0011574","title":"Competitive Intelligence Senior Manager","company_name":"Talkdesk","first_published":"2026-04-20T13:43:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are looking for an experienced product storyteller and competitive strategist to lead Talkdesk’s Go-to-Market Strategy \u0026amp;amp; Operations function. In this role, you will be responsible for Competitive Intelligence, Market Insights, Pricing, Naming, Strategic Alliances, and PMM Operations. You will design, execute, and support highly visible initiatives to discover and disseminate impactful competitive \u0026amp;amp; market insights that directly influence Talkdesk’s go-to-market strategy and product roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the customer experience market rapidly evolves—from traditional CCaaS to AI-driven, multi-agent Customer Experience Automation (CXA)—you will play a critical role in helping Talkdesk understand, define, and lead this shift. You will translate complex market dynamics, emerging competitors, and evolving buyer expectations into clear, actionable strategies that position Talkdesk to win.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a strategic advisor to\u0026amp;nbsp; sales, marketing, product, and executive leadership to help Talkdesk aggressively grow our pipeline and compete effectively in the field through actionable intelligence, regular training, and strategic deal support. You have a record of success in dynamic environments and grace in collaborating with multiple stakeholders to get stuff done. Strong presentation skills, executive presence, and ability to deal with ambiguity are critical. You are comfortable toggling between detailed research \u0026amp;amp; insights, to big picture initiatives like international geographic expansion and 5-year strategic planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and execute on a comprehensive competitive intelligence program, including win/loss analysis, competitor product launches, objection handling, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate market shifts and proactively develop defensive and offensive strategies to maintain Talkdesk’s leadership in the AI-driven CXA space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather, analyze, and synthesize information about the contact center market, focusing on both existing and emerging competitive landscapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence product roadmap based on analysis and insight derived from competitive learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a network of information sources, including internal teams, partners, customers, and analysts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and scale a framework that automates insight delivery (such as FAQs, battle cards, SWOT analysis, playbooks, internal and external presentations) to provide measurable improvement to win rates and sales velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide field support for sales teams engaged in competitive discussions with prospects or customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brief internal teams on a quarterly basis around new competitor technologies, competitive messaging, and positioning issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster and drive internal competitive information sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with some of the best executives in the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key qualities for success in this role include:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the creation of succinct and effective sales training materials (battle cards, trainings, FAQs, etc.), making it easy for non-technical sales to understand our competitive differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think strategically to provide guidance to colleagues and leaders in marketing, sales, and corporate strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps, recommend and create marketing programs, set a plan and drive the execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Management to understand and influence product strategy and roadmaps and develop competitive marketing strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay tuned to market signals (competitive messaging, trends, etc) for competitors within the market to identify marketing opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with campaigns, solution engineering, and other product marketers and drive cross-functional alignment on programs to drive pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep current with technology trends and incorporate emerging technologies to inform GTM programs and assets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in competitive intelligence, product marketing, product management, solution engineering, sales enablement, account executive / solutions engineer at a high tech company, or similar equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry knowledge of AI-driven automation, contact centers, customer experience, customer service, helpdesk, and/or CRM SaaS products is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be scrappy. You’ll need the ability to successfully drive projects in a startup environment (with minimal guidance, limited resources)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills with the ability to present in front of sellers, executives, vendors, partners, and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record in defining/driving project execution and thriving in a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building a range of marketing assets, including compelling positioning and messaging, succinct pitch-decks, demo videos, and event/webinar content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High sense of urgency to respond to critical business questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, analytical, innovative, and creative with the execution skills to make it happen.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $120,000 - $148,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/16/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74631,"name":"Marketing","child_ids":[],"parent_id":11329}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7943834","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450753,"location":{"name":"Remote"},"metadata":null,"id":7943834,"updated_at":"2026-06-02T22:51:52-04:00","requisition_id":"R0011662","title":"Corporate Counsel","company_name":"Talkdesk","first_published":"2026-05-28T15:45:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking a highly skilled United States-based Employment Lawyer to join our growing legal\u0026lt;br\u0026gt;team. This position is responsible for providing expert advice on a wide range of employment and\u0026lt;br\u0026gt;labor law issues including hiring, performance management and discharge, employment\u0026lt;br\u0026gt;disputes/wrongful termination claims, disability accommodation, wage and hour, employee privacy\u0026lt;br\u0026gt;and other relevant labor and employment matters. Additionally, the role involves managing litigation,\u0026lt;br\u0026gt;overseeing all our employee form agreements, conducting training across all our geographies,\u0026lt;br\u0026gt;supervision of outside counsel and liaising with local counsel. As a key member of our growing legal\u0026lt;br\u0026gt;team, the attorney will help influence our operations and policies, ensuring compliance and best\u0026lt;br\u0026gt;practices across the organization. This attorney must have strong leadership skills, be a thoughtful\u0026lt;br\u0026gt;problem solver and a trusted business partner for numerous internal teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Essential Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Working closely with internal stakeholders to ensure our employment practices are proper and\u0026lt;br\u0026gt;well-understood within the company and to ensure compliance with regional legal requirements.\u0026lt;br\u0026gt;• Drafting and maintaining numerous employment related policies that are required for global\u0026lt;br\u0026gt;operations, including ethics, anti-corruption, anti-harassment and others.\u0026lt;br\u0026gt;• Supporting the human resources team through operational guidance and process training.\u0026lt;br\u0026gt;• Staying informed on employment and labor law issues affecting Talkdesk in our geographies.\u0026lt;br\u0026gt;• Balancing competing priorities of various constituencies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Law degree required and current license to practice in California or Washington State\u0026lt;br\u0026gt;• Minimum of 5 years law firm or equivalent in-house experience\u0026lt;br\u0026gt;• Demonstrated experience in international employment law\u0026lt;br\u0026gt;• Superior writing and presentation skills\u0026lt;br\u0026gt;• Superior communication and leadership skills\u0026lt;br\u0026gt;• Self-motivated, organized, pro-active, requires little hands-on supervision\u0026lt;br\u0026gt;This position will be located in California or Washington State, and some travel is required to support\u0026lt;br\u0026gt;and train in the geographies in which we conduct business. The Corporate Counsel will initially report\u0026lt;br\u0026gt;to our General Counsel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;If you are a thoughtful problem solver with strong leadership skills and a trusted business partner for\u0026lt;br\u0026gt;numerous internal teams, we invite you to apply for this dynamic role in our company.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55351,"name":"Legal","child_ids":[],"parent_id":79092}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7931916","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3446462,"location":{"name":"Remote - United States"},"metadata":null,"id":7931916,"updated_at":"2026-06-02T22:51:52-04:00","requisition_id":"R0011661","title":"CX Manager","company_name":"Talkdesk","first_published":"2026-05-19T22:16:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/life sciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $### - $###\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;The application window is expected to close at least XX days from the posting date. The application was posted on MM/DD/YYYY.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7746446","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3397045,"location":{"name":"Lisbon"},"metadata":null,"id":7746446,"updated_at":"2026-06-02T22:51:49-04:00","requisition_id":"R0011525","title":"CX Senior Financial Analyst – FP\u0026A","company_name":"Talkdesk","first_published":"2026-03-31T07:48:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking a strategic, highly motivated, self-driven, analytical and technically strong Finance professional to support the Customer Experience (CX) organization, including Premium Care and Professional Services. This role owns cost management and has visibility to bookings and revenue planning, and partners closely with business and finance leaders to drive insights across bookings, revenue, headcount, cost, and margin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll play a critical role in connecting operational drivers (utilization, support volume, staffing) to financial outcomes, helping the business scale efficiently while maintaining strong financial discipline. This role requires intellectual curiosity—someone who naturally seeks to understand the “why” behind the numbers and can connect the dots across financial and operational metrics to generate meaningful insights.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Partner with CX organization to provide financial insights and decision support\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own forecasting for headcount, operating expenses, bookings, and revenue\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Stay connected to revenue (utilization, billable rates) to analyze margin performance\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Build and maintain advanced financial models to support planning and scenario analysis\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Deliver clear Budget vs. Actuals (BvA) and executive-ready insights\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Build and maintain financial models using advance excel, Power BI and PowerPivot\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Align closely with go-to market (GTM) teams to ensure capacity planning supports bookings and revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own and lead the monthly close process, partnering closely with Accounting to drive the accrual cycle and ensure accurate, timely expense recognition in accordance with GAAP..\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Develop and enhance detailed financial models to forecast and analyze functional costs, identify key variance drivers, and improve forecast accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Facilitate in-quarter monthly business reviews, enabling the organization to respond proactively to short-term budget fluctuations, while building and tracking KPIs across our businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Deliver monthly and quarterly management reporting by analyzing financial performance, synthesizing key trends, assessing business risks, and communicating clear, actionable insights to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Manage multiple priorities in a fast-paced environment while consistently meeting financial deadlines\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8+ years of FP\u0026amp;amp;A or related finance experience (CX, SaaS, or Operations preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in Advanced Excel and Google Sheets, including complex formula writing and model building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with: PowerPivot (calculated fields, joins, unions), Power BI (dashboards, reporting), CubeValue formulas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build scalable data models and integrate multiple data sources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ERP/planning tools (Adaptive Planning preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of cost, headcount, bookings, revenue, and margin dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to influence stakeholders in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with the ability to multitask and consistently deliver under tight deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated intellectual curiosity with the ability to connect the dots across multiple datasets and business drivers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High sense of accountability and ownership over outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong delivery focus with a “get-it-done” attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work ethic that reflects a drive to do what it takes to accomplish the mission\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with the ability to multitask and consistently deliver under tight deadlines\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of finance, operations, and revenue, helping leadership make informed decisions that directly impact growth, efficiency, and customer experience. You’ll have high visibility, meaningful business partnership, and the opportunity to build scalable financial models that drive real impact.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11334,"name":"Finance","child_ids":[],"parent_id":79092}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7782912","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3406122,"location":{"name":"Seattle"},"metadata":null,"id":7782912,"updated_at":"2026-06-02T22:51:49-04:00","requisition_id":"R0011602","title":"Director, Forward Deployed Engineer","company_name":"Talkdesk","first_published":"2026-04-07T15:01:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;Job Summary\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Director of Forward Deployed Engineering\u0026lt;/strong\u0026gt; is the executive leader responsible for building and scaling the platform that accelerates Customer Experience Automation (CXA) and Agentic AI deployments across Talkdesk\u0026#39;s largest enterprise customers. Rather than solving each customer engagement from scratch, you will lead a high-caliber team of engineers who create the reusable libraries, evaluation systems, and safe deployment infrastructure that make every subsequent implementation faster, more accurate, and increasingly differentiated.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a unique blend of strategic organizational leadership, deep technical expertise in AI/ML, and a platform-engineering mindset. Your work will feed critical field insights back to the core Product and Engineering teams and directly influence the long-term platform roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Duties and Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform Strategy \u0026amp;amp; Vision\u0026lt;/strong\u0026gt;: Define and execute the strategy for the FDE platform — a proprietary system of industry-verticalized prompt libraries, integration skills, and automated evaluation suites that accelerate CXA implementations and compound in value over time.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Develop and execute the FDE operational strategy, defining the \u0026quot;golden path\u0026quot; for deployments, ensuring scalability, security, and high performance across all client environments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Bridge\u0026lt;/strong\u0026gt;: Serve as the primary liaison between Sales, Product Management, and Core Engineering. Advocate for platform capabilities that solve recurring customer pain points and align the field team with the product roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Governance\u0026lt;/strong\u0026gt;: Identify and mitigate complex technical risks across agentic deployments. Ensure the team maintains technical excellence and follows best practices for RAG systems, multi-agent orchestration, API integrations, and secure data architecture.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Development \u0026amp;amp; Mentorship\u0026lt;/strong\u0026gt;: Hire, manage, and mentor a team of FDEs. Foster a culture of platform thinking, high-stakes problem solving, and continuous learning in the rapidly evolving AI landscape.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Technical Authority\u0026lt;/strong\u0026gt;: Act as the ultimate technical escalation point for customers. Build high-trust relationships with customer CTOs and VPs of Engineering during the most critical phases of the deployment lifecycle.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Minimum of 9–12 years of experience in software engineering or professional services, including at least 5 years in a significant leadership role (Manager or above) managing customer-facing technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/ML Domain Expertise:\u0026lt;/strong\u0026gt; Deep understanding of \u0026lt;strong\u0026gt;Agentic AI Architecture\u0026lt;/strong\u0026gt;, including multi-agent orchestration, prompt engineering, and RAG (Retrieval-Augmented Generation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Depth:\u0026lt;/strong\u0026gt; Strong architectural knowledge of systems integration (APIs, webhooks, message queues) and the ability to review production-grade code in Python, Javascript, or Typescript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Field Experience:\u0026lt;/strong\u0026gt; Proven track record of delivering high-stakes technical projects in complex enterprise environments (e.g., Healthcare, Financial Services, or CCaaS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Skills:\u0026lt;/strong\u0026gt; Exceptional ability to motivate and grow a team of high-performing, autonomous \u0026quot;hybrid\u0026quot; engineers who excel at both coding and client interaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Thinking:\u0026lt;/strong\u0026gt; Demonstrated success in turning one-off customer solutions into scalable, repeatable engineering patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Mastery in translating \u0026quot;deep tech\u0026quot; AI concepts into business value for executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $260,000 - $409,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 04/07/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":233764,"name":"Seattle","location":null,"child_ids":[],"parent_id":210310}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7714355","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3388521,"location":{"name":"Germany"},"metadata":null,"id":7714355,"updated_at":"2026-06-02T22:51:48-04:00","requisition_id":"R0011557","title":"Enterprise Account Executive - DACH","company_name":"Talkdesk","first_published":"2026-04-21T18:34:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is an Enterprise Account Executive at Talkdesk…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Account Executive at Talkdesk, you will be responsible for pipeline generation across: SDR, Channel Partners, Marketing and Self-generation, targeting entities with 1000+ employees that are aligned to your region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a driven, motivated and ambitious Enterprise Account Executives. Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generate a strong pipeline to ensure extensive coverage. Resulting in consistent quota achievement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create excellent internal relationships; you cannot close those big deals on your own!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk’s solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline the contracts phase; Strong proposal, terms and negotiation experience is important\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with the Talkdesk sales Go-to-Market plan to develop and own accountability for your region’s targeted prospects. Including delivering accurate forecasting and planning to Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partner, channel, and alliance relationships to to sell more successfully and overachieve your quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Talkdesk Evangelist\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in collaboration with internal resources to own and grow your new business pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a base of active customers to upsell new products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we are looking for…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Individuals who enjoy the challenge of Net New Logo’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of being able to create self generated opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent success selling software into Large Corporate and Enterprise accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced closing 5-7 figure multi-year contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced selling to C-suite, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion builders and trusted advisors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to command the attention in a room by delivering compelling presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":76208,"name":"Germany (Remote)","location":null,"child_ids":[],"parent_id":80136}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7826499","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415636,"location":{"name":"Chicago"},"metadata":null,"id":7826499,"updated_at":"2026-06-02T22:51:51-04:00","requisition_id":"R0011626","title":"Enterprise Account Executive - Financial Services","company_name":"Talkdesk","first_published":"2026-04-23T16:25:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for new business development within large enterprise accounts and closing of opportunities within the Finance industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and cultivate a close relationship with strategic alliances\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships with other members of management, team, and prospect/customer community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop essential internal relationships to provide the support necessary to manage accounts and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to headquarters in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in selling Enterprise software solutions into Financial Services related accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of outside/direct sales experience carrying / exceeding quota, preferably SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience positioning through strategic value based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible personality, able to adapt to surroundings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CCaaS knowledge is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $300,000 - $350,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7545303","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339992,"location":{"name":"Philadelphia"},"metadata":null,"id":7545303,"updated_at":"2026-06-02T22:51:46-04:00","requisition_id":"R0011449","title":"Enterprise Account Executive, Financial Services","company_name":"Talkdesk","first_published":"2026-02-03T14:15:02-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for new business development within large enterprise accounts and closing of opportunities within the Finance industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and cultivate a close relationship with strategic alliances\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships with other members of management, team, and prospect/customer community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop essential internal relationships to provide the support necessary to manage accounts and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to headquarters in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in selling Enterprise software solutions into Financial Services related accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of outside/direct sales experience carrying / exceeding quota, preferably SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience positioning through strategic value based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible personality, able to adapt to surroundings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CCaaS knowledge is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$330,000 - $360,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 01/20/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7603879","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339992,"location":{"name":"New York"},"metadata":null,"id":7603879,"updated_at":"2026-06-02T22:51:46-04:00","requisition_id":"R0011449","title":"Enterprise Account Executive, Financial Services","company_name":"Talkdesk","first_published":"2026-02-10T15:16:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for new business development within large enterprise accounts and closing of opportunities within the Finance industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and cultivate a close relationship with strategic alliances\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships with other members of management, team, and prospect/customer community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop essential internal relationships to provide the support necessary to manage accounts and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to headquarters in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in selling Enterprise software solutions into Financial Services related accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of outside/direct sales experience carrying / exceeding quota, preferably SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience positioning through strategic value based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible personality, able to adapt to surroundings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CCaaS knowledge is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$330,000 - $360,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 02/10/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7656526","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371516,"location":{"name":"Remote - United States"},"metadata":null,"id":7656526,"updated_at":"2026-06-04T08:18:55-04:00","requisition_id":"R0011528","title":"Enterprise Account Executive, Healthcare \u0026 Life Sciences (California)","company_name":"Talkdesk","first_published":"2026-05-04T17:58:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for new business development within large enterprise accounts and closing of opportunities within the Healthcare industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and cultivate a close relationship with strategic alliances\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships with other members of management, team, and prospect/customer community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop essential internal relationships to provide the support necessary to manage accounts and close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to headquarters in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in selling Enterprise software solutions into Financial Services related accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of outside/direct sales experience carrying / exceeding quota, preferably SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience positioning through strategic value based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, with strong business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible personality, able to adapt to surroundings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CCaaS knowledge is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$240,000 - $360,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Employees have uncapped paid time off, subject to manager approval and consistent with business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 5/1/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;All questions or concerns about this posting should be directed to the Talent team at \u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7743966","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396469,"location":{"name":"Austin"},"metadata":null,"id":7743966,"updated_at":"2026-06-02T22:51:49-04:00","requisition_id":"R0011432","title":"Enterprise Account Executive - Mixed Industries","company_name":"Talkdesk","first_published":"2026-04-16T11:38:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to the business in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of new business, direct sales experience, carrying a quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals at enterprise-level prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of successfully planning, developing, and implementing of new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$200,000 - $240,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/16/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7686411","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3380231,"location":{"name":"London"},"metadata":null,"id":7686411,"updated_at":"2026-06-02T22:51:48-04:00","requisition_id":"R0011526","title":"Enterprise Account Executive - UK","company_name":"Talkdesk","first_published":"2026-03-09T11:03:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is an Enterprise Account Executive at Talkdesk…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Account Executive at Talkdesk, you will be responsible for pipeline generation across: SDR, Channel Partners, Marketing and Self-generation, targeting public sector entities with 1000+ employees that are aligned to your region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a driven, motivated and ambitious Enterprise Account Executives. Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generate a strong pipeline to ensure extensive coverage. Resulting in consistent quota achievement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create excellent internal relationships; you cannot close those big deals on your own!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk’s solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline the contracts phase; Strong proposal, terms and negotiation experience is important\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with the Talkdesk sales Go-to-Market plan to develop and own accountability for your region’s targeted prospects. Including delivering accurate forecasting and planning to Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partner, channel, and alliance relationships to to sell more successfully and overachieve your quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Talkdesk Evangelist\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in collaboration with internal resources to own and grow your new business pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a base of active customers to upsell new products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we are looking for…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Individuals who enjoy the challenge of Net New Logo’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of being able to create self generated opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent success selling software into Large Corporate and Enterprise accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced closing 5-7 figure multi-year contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced selling to C-suite, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion builders and trusted advisors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to command the attention in a room by delivering compelling presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":74678,"name":"UK (Remote)","location":null,"child_ids":[],"parent_id":80136}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7863268","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424064,"location":{"name":"Remote - United States"},"metadata":null,"id":7863268,"updated_at":"2026-06-02T22:51:52-04:00","requisition_id":"R0011639","title":"FP\u0026A Manager","company_name":"Talkdesk","first_published":"2026-05-07T18:44:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;This role will be responsible for partnering cross-functionally within a fast-moving technology company and its senior management to build annual budgets, manage forecasts, and provide decision support through financial analyses to ensure optimal returns on strategic investments. This is a key position providing guidance on financial and operational matters across the entire organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the annual budget, quarterly forecast and long-term strategic planning processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and refine detailed financial models that forecast and analyze functional costs in order to fully understand sources of variance and, ultimately, improve forecast accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct in-quarter puts \u0026amp;amp; takes review sessions – ensure that the organization can flex and react to short-term budget surpluses/deficits, including developing and maintaining KPIs for all aspects of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly and quarterly management reporting - analyze financial results, distill/synthesize key trends, assess current and future business risk, and communicate key messages to senior management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with cross-functional teams to synthesize and integrate updates relating to variances in actual procurement activity relative to budget forecasts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive management by providing timely ad hoc reporting on critical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become embedded with business partners across the company, establishing trust, building relationships and gaining a deep understanding of relevant drivers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant finance experience preferred, SaaS experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptive insights model building experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial and operational planning skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence at all levels of an organization with an emphasis on partnering with the various business leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (written and verbal) with experience developing and delivering presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in building Excel-based financial models, with an emphasis on aggregating and analyzing data to provide actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask effectively, working in team environments or independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Four year university degree in finance, economics or accounting required, MBA a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with financial systems- NetSuite, Zuora, Salesforce, etc. is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $130,000-150,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/29/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11334,"name":"Finance","child_ids":[],"parent_id":79092}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7859225","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423006,"location":{"name":"Porto"},"metadata":null,"id":7859225,"updated_at":"2026-06-02T22:51:51-04:00","requisition_id":"R0011637","title":"Go-to-Market (GTM) Platform Engineer","company_name":"Talkdesk","first_published":"2026-05-22T19:59:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Forward Deployed GTM Engineer is a highly technical builder role embedded within the Revenue Operations organization. Sitting at the intersection of AI application development, GTM strategy, operational systems, and data infrastructure, this role is responsible for building the internal tools, workflows, automations, and AI-powered applications that enable the go-to-market organization to operate more efficiently and scale more effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner closely with Sales, Revenue Operations, Systems, Finance, Product, and GTM leadership teams to rapidly prototype and deploy solutions that support critical initiatives such as forecasting, pipeline management, territory planning, value lifecycle management, KYC workflows, operational reporting, and sales productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines elements of Forward Deployed Engineering, AI platform development, and Revenue Operations. Using modern AI-native development environments such as Claude, Replit, and Cursor, you will help transform operational challenges into scalable systems and applications that improve execution, increase operational leverage, and enable a more self-service GTM organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are looking for an AI-native builder with strong technical curiosity, operational intuition, and a passion for solving GTM challenges through technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You may be an early-career engineer, recent graduate, Master’s student, or someone with a few years of experience who has demonstrated an exceptional ability to build, learn quickly, and operate in fast-moving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are energized by ambiguity, excited by emerging AI technologies, and motivated by the opportunity to build systems, workflows, and applications that directly impact how a business operates and scales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, prototype, and deploy AI-powered internal applications, workflows, and operational tooling that improve GTM execution and seller productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable solutions supporting areas such as forecasting, pipeline management, territory planning, quota allocation, value lifecycle management, KYC workflows, industry intelligence, and operational reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use prompt engineering, AI orchestration, and agentic workflow design to develop production-grade operational applications and internal copilots\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop tools and automations that improve pipeline hygiene, forecasting consistency, operational visibility, and data quality across the GTM organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with GTM leadership and operational stakeholders to identify bottlenecks, inefficiencies, and opportunities for automation and scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business problems into practical technical solutions and rapidly iterate on prototypes in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build systems and tooling that increase operational leverage, enable more self-service capabilities, and reduce dependency on manual processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related technical field (or equivalent practical experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills with the ability to work with large datasets and cloud data warehouse technologies such as Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building projects, applications, automations, or workflows using tools such as Python, JavaScript, TypeScript, SQL, or modern AI-assisted development platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-native tooling and concepts including LLMs, prompt engineering, AI agents, RAG workflows, or AI-assisted application development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and enthusiasm for using technologies such as Claude, Replit, Cursor, GitHub Copilot, and similar platforms to rapidly prototype and build solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with the ability to break down ambiguous business challenges into scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder mentality with a bias toward experimentation, iteration, and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in highly collaborative, fast-paced, and rapidly evolving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73968,"name":"Revenue Operations \u0026 Enablement","child_ids":[],"parent_id":10342}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7863577","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422701,"location":{"name":"Remote - United States"},"metadata":null,"id":7863577,"updated_at":"2026-06-02T22:51:51-04:00","requisition_id":"R0011628","title":"Manager, Tax ","company_name":"Talkdesk","first_published":"2026-04-28T19:48:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day global income tax compliance, including U.S. federal, state, and local filings, and coordination of foreign tax filings across multiple international jurisdictions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and support the annual income tax provision under ASC 740, including deferred tax calculations, true-ups, and supporting schedules.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Accounting to explain tax results, support journal entries, and ensure tax-related balances are accurately recorded and presented in the financial statements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support tax audits and examinations by gathering documentation, coordinating with external advisors, and assisting in the resolution of issues.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform technical tax research across U.S. federal, state, and international topics and summarize conclusions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare quarterly transfer pricing calculations and coordinate intercompany invoicing in accordance with established policies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee indirect tax compliance processes, including U.S. sales and use tax, telecommunications tax, and VAT/GST filings, in coordination with external providers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive process improvements and automation efforts to enhance efficiency and scalability within the tax function.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting. CPA or Master in Tax preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant tax experience, including public accounting and/or corporate tax\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of ASC 740, including preparation and review of income tax provision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with monthly and quarterly close, international tax compliance and global consolidation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to indirect tax (sales/use, VAT/GST) and telecommunications tax concepts is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System savvy; NetSuite and Suretax experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication skills, with the ability to explain tax concepts clearly to Accounting and other cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative mindset with the ability to work effectively in a team-oriented environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and independent – must be eager to drive best practices, automation initiatives, and continuous process improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $115,000 - $173,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/27/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74070,"name":"Accounting","child_ids":[],"parent_id":79092}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7796321","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3408654,"location":{"name":"Porto"},"metadata":null,"id":7796321,"updated_at":"2026-06-02T22:51:50-04:00","requisition_id":"R0011578","title":"Partner Technical Architect","company_name":"Talkdesk","first_published":"2026-04-15T12:26:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking a highly skilled and customer-focused Partner Technical Architect to join our Partner Success team. In this critical role, you will serve as the technical backbone for our partners, providing expert guidance, support, and enablement to ensure their success in implementing and leveraging our Talkdesk platform.. You will be instrumental in bridging the gap between our product and partner delivery teams, providing seamless integration and issue resolutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Training \u0026amp;amp; Enablement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support partner onboarding by providing in-depth technical guidance and resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Customer Success Enablement (CX) team to improve and enhance partner enablement training and artifacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success Enablement (CX) team on new technical webinars and ensure assigned partners are attending.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver technical workshops and enablement programs for partners, focusing on platform architecture, implementation best practices, and AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Implementation \u0026amp;amp; AI Support:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist partners with complex technical implementations, providing hands-on support and troubleshooting expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer specialized guidance on leveraging our AI features and functionalities, ensuring partners maximize their value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner Relationship \u0026amp;amp; Support:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish regular meeting cadences with assigned partners to provide direct support on open technical questions and issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted technical advisor, building strong relationships and fostering partner confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting \u0026amp;amp; Escalation Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve complex technical issues and escalations, ensuring timely and effective solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal engineering and support teams to address critical issues and implement long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broker escalations within Talkdesk including Product and Customer Care\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Documentation \u0026amp;amp; Best Practices:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Talkdesk PS to enhance technical documentation, including best practices, implementation guides, and troubleshooting resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Feedback \u0026amp;amp; Improvement:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gather and analyze partner feedback on product features and functionality, providing valuable insights to product management and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for partner needs and contribute to the continuous improvement of our platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Knowledge \u0026amp;amp; Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date on product updates, new releases, and emerging technologies, particularly in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively share knowledge and insights with partners to ensure they are leveraging the latest innovations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scoping, SOW, and Implementation Methodology:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver workshops to aid partners in scoping projects and developing Statements of Work (SOWs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and document implementation methodologies, including key touchpoints, artifacts, and escalation paths.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7943718","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450707,"location":{"name":"Remote -  United States"},"metadata":null,"id":7943718,"updated_at":"2026-06-02T22:51:52-04:00","requisition_id":"R0011666","title":"People Insights Manager","company_name":"Talkdesk","first_published":"2026-06-01T19:39:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;You will be the hands-on analytics owner for our people data and the lead for a People Analyst. Your focus is threefold: 1) run our employee experience survey program end to end, 2) build and scale Workday reporting for executives, PBPs, and managers, and 3) deliver clear, reliable dashboards that power decisions across the company. You will partner closely with Talent Ops, People Ops, People Business Partners (PBPs), Corporate IT, and People Systems to translate business questions into trustworthy insights.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;1. Own delivery of People Analytics \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive experience surveys for the full employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the intake, prioritization, and delivery of analytics across People and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure insights are timely, accurate, and aligned to business priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex data into clear narratives for executive audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain predictive models (attrition risk, hiring forecasts, retention drivers) that inform talent strategy and workforce planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;2. Drive stakeholder partnership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary partner to PBPs, Finance, and functional leaders for people insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape business questions into structured analyses and recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive reporting and workforce planning discussions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;3. Elevate analytics quality and consistency\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish standards for metrics, definitions, and reporting across People Analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent use of data across dashboards, reports, and presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce ad hoc and duplicate reporting through structured solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;4. Enable self-service and scale\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with systems and data teams to improve dashboard usability and adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase stakeholder ability to access and interpret people data independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shift the team from reactive reporting to proactive insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement automation opportunities (scheduled reports, data workflows, dashboard refreshes) to improve team efficiency and reduce operational overhead.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;5. Support performance and ROI measurement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help define and track key people metrics (attrition, hiring, performance, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends and drivers that impact business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building a more data-driven and performance-oriented People function\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What success looks like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stakeholders rely on the insights team for decision support, not just data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive conversations are informed by clear, consistent insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ad hoc reporting demand decreases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee lifecycle surveys capture all business needs across Talkdesk including ROI and OKR testing\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Minimum qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 plus years in people analytics, HR reporting, or adjacent data roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership of survey programs; strong understanding of security domains and business process impacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 plus years building dashboards for business audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with HR data domains: headcount, movement, time to fill, attrition, DEI, engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL or equivalent query skills for data prep and QA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills; able to explain complex topics simply\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver executive-ready insights decks on a routine basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Statistic basics for survey design and driver analysis\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 plus years building Workday reports and calculated fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with employee experience surveys such as Workday Peakon, Qualtrics, or Culture Amp\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Python or R for predictive analyses and automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau or Looker\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $120,000 - $140,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 05/20/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11327,"name":"People","child_ids":[],"parent_id":79091}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7674758","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376740,"location":{"name":"Remote - United States"},"metadata":null,"id":7674758,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011523","title":"People Operations AI \u0026 Automation Manager","company_name":"Talkdesk","first_published":"2026-03-12T15:10:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;People Operations AI \u0026amp;amp; Automation Manager\u0026lt;/strong\u0026gt;, you will be the bridge between People strategy and technical execution. You are responsible for identifying inefficiencies within our People processes and solving them through advanced automation, AI integration, and rigorous process design. This is a high-impact individual contributor role for a builder who enjoys bringing technology, process, and people together to create a seamless employee experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Process Optimization \u0026amp;amp; System Excellence\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine ticketing queue management and resolution protocols to improve the internal employee service experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and maintain a global knowledge base to facilitate AI ticket resolution and increase employee self-service.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Automation\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, prototype, and deploy AI agents and chatbots to automate repetitive People processes (e.g. ticketing, FAQ resolution).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain automation scripts and low-code solutions to eliminate manual data entry and synchronize data across multiple People systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish KPIs to monitor automation performance, providing data-driven reports on efficiency gains and return on investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary liaison between People Operations and IT/Systems teams to ensure all technical requirements sign with business objectives.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Human Resources, Business Administration, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years of progressive HR experience with 2+ years in a shared services or operations role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success leading process improvement and operational excellence initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with low-code AI platforms to develop bespoke solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in HRIS systems (Workday preferred).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $100,000 - $123,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/14/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11327,"name":"People","child_ids":[],"parent_id":79091}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7960848","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456501,"location":{"name":"Remote - United States"},"metadata":null,"id":7960848,"updated_at":"2026-06-02T22:51:53-04:00","requisition_id":"R0011499","title":"Pricing Strategy Associate Manager","company_name":"Talkdesk","first_published":"2026-06-01T19:54:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Pricing Strategy Associate Manager will serve as a strategic pricing partner to Product Managers across the company’s AI and Contact Center software portfolio. Reporting to the Pricing Director, this role brings deep pricing and monetization expertise to PM-led pricing and packaging proposals by helping strengthen commercial rigor.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role acts as a dedicated thought partner responsible for pressure-testing assumptions, filling analytical gaps, and ensuring proposals are financially sound, operationally feasible, and aligned with pricing best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a self-starter who can independently manage a complex workload of pricing proposals and flex between pricing strategy support, analytical modeling, governance coordination, implementation feasibility discussions and strategic pricing project initiatives depending on business needs. Product Managers retain ownership of proposals and domain direction; this role strengthens and challenges the work to ensure every proposal meets a high commercial standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PM Pricing Partnership\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Managers to strengthen pricing and packaging recommendations for new and existing products through pricing expertise, analytical support, and structured challenge across:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Alignment: competitive positioning, internal product and strategy alignment, unit economics / forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pricing Model Design: meter / unit of measure selection, packaging structure, buying rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Feasibility: technical product and billing/CPQ feasibility\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps, inconsistencies, or risks in pricing proposals and help refine thinking through structured feedback — operating with a high degree of autonomy and minimal oversight from the Pricing Director\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide targeted research and analytical support to strengthen proposal builds as needed (e.g. financial modeling, competitive benchmarking); leverage business partners where appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support PMs in navigating cross-functional operationalization requirements for pricing changes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pricing Committee \u0026amp;amp; Governance\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare PMs to present proposals to the Pricing Committee\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate Pricing Committee activities — including scheduling, documenting decisions, and communicating approved changes across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain pricing documentation as the source of truth and proactively cascade changes to impacted teams and systems (e.g., SFDC/CPQ, website, sales enablement)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytics \u0026amp;amp; Research\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support development and maintenance of pricing analytics and dashboards — including discounting analysis, pricing performance monitoring, and packaging optimization — either directly or in partnership with BI resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ad hoc strategic pricing research and monitor market trends across the SaaS, AI, and Contact Center landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a resource to Sales and Deal Desk on pricing and packaging Q\u0026amp;amp;A\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in pricing, strategy \u0026amp;amp; ops, management consulting, FP\u0026amp;amp;A, or related analytical roles in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of SaaS pricing best practices across model design, packaging, and monetization strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and review financial models, pressure-test assumptions and translate data into business implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, structured communicator – able to give direct, constructive feedback to Product Managers and translate pricing concepts into actionable guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and direct: confident enough to push back on a PM\u0026#39;s thinking constructively, trusted enough to be a genuine partner rather than a blocker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work effectively with multiple teams, manage competing priorities, and drive alignment across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter; comfortable managing a high-volume workload independently, maintains documentation standards, and drives initiatives to completion without close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce and business intelligence platforms; CPQ experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, AI, or Contact Center software strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with usage-based, subscription, or outcome-based pricing models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of quote-to-cash processes, billing systems, and contract structures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to competitive pricing analysis or willingness-to-pay frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in supporting pricing committees or governance processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $93,000 - $140,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 6/5/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74631,"name":"Marketing","child_ids":[],"parent_id":11329}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7684014","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379331,"location":{"name":"Denver"},"metadata":null,"id":7684014,"updated_at":"2026-06-02T22:51:48-04:00","requisition_id":"R0011540","title":"Principal Consultant - Customer Enablement","company_name":"Talkdesk","first_published":"2026-03-13T16:28:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Principal Enablement Consultant\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Talkdesk\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Talkdesk® is a global AI-powered cloud contact center leader, committed to revolutionizing customer experiences through intelligent automation and innovative solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Enablement Consultant, you will specialize in leveraging Talkdesk AI and broader platform capabilities to drive exceptional customer experiences and achieve strategic business outcomes. You will empower internal teams, customers and partners to maximize the value of Talkdesk, with a strong focus on how AI can enhance existing features and inform future innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Talkdesk AI \u0026amp;amp; Platform Mastery:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop deep expertise across the Talkdesk platform, with a primary focus on Talkdesk AI and its integration with other features to optimize customer journeys and contact center efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Enablement for AI \u0026amp;amp; Platform Adoption:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver product technical training for internal teams and customers, emphasizing the synergistic power of Talkdesk AI and other platform features to achieve business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Product, Engineering, Sales, and Customer Success to align enablement strategies with product roadmaps and customer needs. Champion best practices for leveraging Talkdesk AI and the broader platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Integration Architecture \u0026amp;amp; Technical Enablement:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide deep expertise in integration patterns and best practices across the Talkdesk platform, including APIs, webhooks, middleware, and custom JavaScript-based automation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver enablement assets\u0026amp;nbsp; and technical guidance that empower internal teams, partners, and customers to successfully implement and maintain integrations following industry standards for security, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven CX Enhancement:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze existing Talkdesk product functionality and identify opportunities where AI can be strategically applied to improve customer experience, streamline workflows, and drive greater value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather and synthesize customer and internal feedback on Talkdesk AI and platform usage, providing actionable insights to Product and Engineering teams to drive future AI innovation and product development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Expert Consultation \u0026amp;amp; Problem Solving:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a senior point of contact for complex inquiries related to Talkdesk AI and platform capabilities, providing expert guidance and solutions to internal teams and customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in customer experience, contact center technology, or related roles, with a strong understanding of AI applications and cloud contact center platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to analyze complex systems and identify opportunities for AI-driven improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in enabling adoption of SaaS solutions, including AI-powered features, with a focus on achieving tangible business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and facilitation skills, with the ability to convey technical concepts and strategic recommendations effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing enablement needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with customers and internal stakeholders to gather feedback and drive product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally, influence decision-making, and drive customer adoption initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in product management, technical consulting, or solutions architecture within the contact center space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data analysis and its application to improving customer experience and AI effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the Talkdesk product suite and its various features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional languages (English, French, Spanish, Portuguese) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Talkdesk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Be a key driver of AI innovation within a leading cloud contact center platform. Shape the future of customer experience by leveraging cutting-edge technology. Collaborate with a high-performing team in a dynamic and rewarding environment. Enjoy competitive benefits and significant opportunities for professional growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ready to innovate and empower with Talkdesk AI? Apply today!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7187889","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2971409,"location":{"name":"Seattle"},"metadata":null,"id":7187889,"updated_at":"2026-06-02T22:51:46-04:00","requisition_id":"R0010600","title":"Principal Product Manager - AI","company_name":"Talkdesk","first_published":"2025-08-22T17:27:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will oversee a mix of strategic product leadership and people management, with the opportunity to guide both product innovation and team development. As a key partner to our GTM teams, you’ll serve as the face of the AI platform, engaging with customers, prospects, and partners to drive adoption and success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that all aspects of the product are aligned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain product roadmaps and feature backlogs, and track progress against milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market research and gather customer feedback to identify customer needs and pain points, and use this information to inform product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain strong relationships with customers and other key stakeholders, in order to identify critical use cases that can be solved by AI solutions and gather feedback to improve product capabilities and inform future launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all product work is completed in compliance with industry regulations and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Engineering, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience in product management, with a proven track record of successfully launching and managing complex products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and product management skills, with the ability to manage and motivate a team of product managers and technical staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to use data and metrics to make informed product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile development environment, with a strong understanding of agile methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing a portfolio of AI driven products, with a strong ability to prioritize features, models, and experiments across multiple products simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and be able to explain with detail the concepts of AI, generative AI, Agentic AI and underlining technologies (LLMs, prompts, vectors, among others).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of industry regulations and standards with exposure to and knowledge of AI technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: \u0026amp;nbsp; \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$115,000\u0026lt;/span\u0026gt; - \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$273,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 5/1/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at \u0026lt;a href=\u0026quot;mailto:Talent@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11663,"name":"Product","child_ids":[],"parent_id":70604}],"offices":[{"id":233764,"name":"Seattle","location":null,"child_ids":[],"parent_id":210310}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7858488","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422757,"location":{"name":"Portugal"},"metadata":null,"id":7858488,"updated_at":"2026-06-02T22:51:51-04:00","requisition_id":"R0011591","title":"Principal Security Engineer ","company_name":"Talkdesk","first_published":"2026-04-29T10:45:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking a battle-hardened \u0026lt;strong\u0026gt;Principal Security Engineer\u0026lt;/strong\u0026gt; to lead our technical offensive and defensive strategies. This is not a policy-writing role; it is an extremely hands-on position designed for an engineer who thrives on breaking complex systems, building custom security tooling, and securing the next generation of AI-driven applications. You will be the technical authority for Application Security, Penetration Testing, and Cloud infrastructure, with a specialized focus on the security lifecycle of Large Language Models (LLMs) and AI integrations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;1. Advanced AppSec \u0026amp;amp; Offensive Security\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep-Dive Pentesting:\u0026lt;/strong\u0026gt; Conduct sophisticated manual penetration tests across web applications, APIs, and microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exploit Development:\u0026lt;/strong\u0026gt; Go beyond automated scanners to identify logic flaws and develop Proof-of-Concept (PoC) exploits to demonstrate business risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Code Review:\u0026lt;/strong\u0026gt; Build and contribute to agents that perform line-by-line analysis of critical code paths in Go, Python, Java or others to identify vulnerabilities so they get remediated before they reach production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remediation Engineering:\u0026lt;/strong\u0026gt; Partner directly with engineering teams and their agents to write and push code fixes, ensuring vulnerabilities are closed, not just reported.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;2. AI Development, Security \u0026amp;amp; Audit\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LLM Security:\u0026lt;/strong\u0026gt; Design and implement defenses against Prompt Injection, Data Poisoning, and Model Inversion attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Red Teaming:\u0026lt;/strong\u0026gt; Adversarially test our internal AI agents and customer-facing LLM features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Audit \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; Establish technical audit frameworks for AI model training data, bias detection, and output safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling:\u0026lt;/strong\u0026gt; Build custom agents to automate the security testing of web apps, APIs, AI pipelines and vector databases, among others.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;3. Cloud Security \u0026amp;amp; Infrastructure as Code\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hardening:\u0026lt;/strong\u0026gt; Secure AWS/GCP/Azure environments with a focus on IAM least privilege and container security (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automated Guardrails:\u0026lt;/strong\u0026gt; Develop agents and OPA (Open Policy Agent) policies / Terraform Sentinels to prevent insecure infrastructure deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Tooling:\u0026lt;/strong\u0026gt; Build and maintain a unified security \u0026quot;mesh\u0026quot; that integrates AppSec signals with Cloud logging (SIEM/SOAR).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;4. Technical Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026quot;Security Architect of Record\u0026quot; for high-impact cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor senior engineers and foster a culture of \u0026quot;Security by Design\u0026quot; across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to haves\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source security tools or AI security research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications: OSCP/OSWE, AWS Certified Security, or specialized AI/ML credentials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building custom Security Orchestration, Automation, and Response (SOAR) workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7584127","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352846,"location":{"name":"Munich"},"metadata":null,"id":7584127,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011429","title":"Sales Development Representative - DACH","company_name":"Talkdesk","first_published":"2026-02-04T18:56:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Development Representative - Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Come make your mark at a rapidly growing company set to completely reinvent and take over the $30+ billion dollar contact center industry. Talkdesk is looking for highly passionate, ambitious, humble, and tenacious self-starters to join our Sales Development Team. Our Sales Development Representatives (SDRs) are highly revered, and their personal growth is our top priority in developing the future talent at Talkdesk.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Your mission will be playing a key role to Talkdesk’s incredible growth and overall culture. You’ll do this by finding viable sales opportunities and seeking to become your best self.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Mentorship \u0026amp;amp; Coaching: Enriching mentorship and coaching opportunities from leadership \u0026amp;amp; experienced professionals in your industry, who are eager to invest their time \u0026amp;amp; experience to help your personal \u0026amp;amp; professional development.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Upward Mobility: We’re looking for candidates who we can grow and mold into future stars. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Culture: Join a team of people who take great pride in what they do, working in a culture built on trust, transparency, camaraderie, and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Achieve and exceed your monthly metrics of booking qualified meetings and opportunities to deliver optimal revenue pipeline. The best of these opportunities become Talkdesk customers!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Find these opportunities through daily, consistent, and highly relevant outreach activities via calling, email, social, video, and other unique channels.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Collaborate \u0026amp;amp; align with sales, marketing, and pre-sales teams in your territory to develop and execute prospecting plans for penetrating targeted accounts through innovative and strategic approaches.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Share feedback with sales and marketing peers to ensure processes are optimized.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn and clearly articulate Talkdesk’s value proposition with decision-makers to assess and qualify viability and buying interest.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Manage and maintain data integrity within Salesforce. Ensuring accurate activity, contact, and account information for all your prospects and customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll stand out with:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;1+ years of experience in sales, marketing, or customer service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A great attitude, positivity, and possessing a burning desire to grow and succeed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong attention to detail with a commitment to excellence.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Being an empathetic listener with exceptional verbal \u0026amp;amp; written communication skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A team player mentality with the ability to work in a fast paced, goal oriented and high growth sales environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A proven track record of success and overcoming obstacles associated with account development, prospecting, and customer service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A disciplined approach to time management, goal-setting and achieving success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience using Salesforce, Outreach, LinkedIn, and other platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":17115,"name":"Sales Development","child_ids":[],"parent_id":10342}],"offices":[{"id":76208,"name":"Germany (Remote)","location":null,"child_ids":[],"parent_id":80136}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7430592","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3306315,"location":{"name":"London"},"metadata":null,"id":7430592,"updated_at":"2026-06-02T22:51:46-04:00","requisition_id":"R0011377","title":"Sales Development Representative - UK ","company_name":"Talkdesk","first_published":"2026-01-26T15:04:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Development Representative - Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come make your mark at a rapidly growing company set to completely reinvent and take over the $30+ billion dollar contact center industry. Talkdesk is looking for highly passionate, ambitious, humble, and tenacious self-starters to join our Sales Development Team. Our Sales Development Representatives (SDRs) are highly revered, and their personal growth is our top priority in developing the future talent at Talkdesk.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission will be playing a key role to Talkdesk’s incredible growth and overall culture. You’ll do this by finding viable sales opportunities and seeking to become your best self. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentorship \u0026amp;amp; Coaching: Enriching mentorship and coaching opportunities from leadership \u0026amp;amp; experienced professionals in your industry, who are eager to invest their time \u0026amp;amp; experience to help your personal \u0026amp;amp; professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upward Mobility: We’re looking for candidates who we can grow and mold into future stars.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Culture: Join a team of people who take great pride in what they do, working in a culture built on trust, transparency, camaraderie, and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed your monthly metrics of booking qualified opportunities and opportunities to deliver optimal revenue pipeline. The best of these opportunities become Talkdesk customers!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find these opportunities through daily, consistent, and highly relevant outreach activities via calling, email, social, video, and other unique channels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate \u0026amp;amp; align with sales, marketing, and pre-sales teams in your territory to develop and execute prospecting plans for penetrating targeted accounts through innovative and strategic approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share feedback with sales and marketing peers to ensure processes are optimized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and clearly articulate Talkdesk’s value proposition with decision-makers to assess and qualify viability and buying interest.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and maintain data integrity within Salesforce. Ensuring accurate activity, contact, and account information for all your prospects and customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’ll stand out with:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of experience in sales, marketing, or customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A great attitude, positivity, and possessing a burning desire to grow and succeed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail with a commitment to excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being an empathetic listener with exceptional verbal \u0026amp;amp; written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A team player mentality with the ability to work in a fast paced, goal oriented and high growth sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of success and overcoming obstacles associated with account development, prospecting, and customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A disciplined approach to time management, goal-setting and achieving success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce, Outreach, LinkedIn, and other platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":17115,"name":"Sales Development","child_ids":[],"parent_id":10342}],"offices":[{"id":74678,"name":"UK (Remote)","location":null,"child_ids":[],"parent_id":80136}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7820274","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414171,"location":{"name":"Bengaluru"},"metadata":null,"id":7820274,"updated_at":"2026-06-02T22:51:50-04:00","requisition_id":"R0011594","title":"Security Engineer II","company_name":"Talkdesk","first_published":"2026-04-27T12:19:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security Engineer (Pentesting, Incident Response \u0026amp;amp; Investigations)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners around the world trust Talkdesk to deliver a better way to great experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Engineering teams follow a micro-service architecture approach to build the next generation of Talkdesk, with autonomous vertical teams owning their services end to end. We promote agile and collaborative practices, value peer reviews, and believe that true authority comes from knowledge, not position. Respect, curiosity, and continuous learning are core to how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you passionate about breaking things to make them safer?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Security Engineer focused on Pentesting, Incident Response, and Security Investigations, you will play a key role in detecting, investigating, and preventing security incidents while proactively identifying weaknesses across our platforms and applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Depending on your profile and experience, your responsibilities may include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Perform manual and automated penetration testing of web applications, APIs, cloud-based systems, and AI/ML models\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Conduct security assessments of AI-driven features, focusing on risks like prompt injection, data leakage, and adversarial attacks.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Conduct security investigations to identify root causes, attack paths, and impact of security incidents.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Lead or actively participate in incident response, including detection, containment, eradication, and post-incident reviews.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Analyze logs, telemetry, and forensic artifacts to support investigations and threat hunting activities.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Triage, validate, and prioritize findings from internal and external penetration tests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering teams to explain vulnerabilities, recommend pragmatic remediations, and verify fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development and improvement of incident response playbooks and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform threat modeling (e.g., STRIDE) to identify realistic attack scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously research emerging threats, attack techniques, and exploitation methods relevant to our environment, including the evolving AI threat landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a security subject-matter expert (SME) during incidents and high-risk technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help improve Talkdesk’s overall security posture through lessons learned and proactive testing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of application and systems securitySolid understanding of web technologies, networking, and common attack vectorsPractical experience with penetration testing tools and techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the OWASP Top 10 for LLMs and common AI exploitation patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Experience conducting security investigations and incident responseUnderstanding of OWASP Top 10 and common exploitation patterns\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cryptographic concepts and their practical use (and misuse)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Linux/Unix proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience analyzing logs and security events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting or coding experience in at least one general-purpose language (e.g., Python, Ruby, Java)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to explain complex security issues clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English (written and spoken)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical-thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in fast-paced, sometimes high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience testing cloud-native environments, especially AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with microservices architectures and API security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web and mobile application security testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to DAST, SAST, or IAST tools (hands-on or triage-focused)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience performing application architecture security reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security standards and frameworks (e.g., ISO 27001, NIST, CIS, OWASP, SANS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications such as OSCP, OSWE, GSEC, GCIA, CISSP, or CISM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with technologies like Git, Ruby, Kotlin, RabbitMQ, Redis, MongoDB, or PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7613717","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3361991,"location":{"name":"Portugal"},"metadata":null,"id":7613717,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011492","title":"Security Engineer (Pentesting, Incident Response \u0026 Investigations)","company_name":"Talkdesk","first_published":"2026-03-18T06:09:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners around the world trust Talkdesk to deliver a better way to great experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Engineering teams follow a micro-service architecture approach to build the next generation of Talkdesk, with autonomous vertical teams owning their services end to end. We promote agile and collaborative practices, value peer reviews, and believe that true authority comes from knowledge, not position. Respect, curiosity, and continuous learning are core to how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you passionate about breaking things to make them safer?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Security Engineer focused on Pentesting, Incident Response, and Security Investigations, you will play a key role in detecting, investigating, and preventing security incidents while proactively identifying weaknesses across our platforms and applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Depending on your profile and experience, your responsibilities may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform manual and automated penetration testing of web applications, APIs, cloud-based systems, and AI/ML models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct security assessments of AI-driven features, focusing on risks like prompt injection, data leakage, and adversarial attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct security investigations to identify root causes, attack paths, and impact of security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or actively participate in incident response, including detection, containment, eradication, and post-incident reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze logs, telemetry, and forensic artifacts to support investigations and threat hunting activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Triage, validate, and prioritize findings from internal and external penetration tests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering teams to explain vulnerabilities, recommend pragmatic remediations, and verify fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development and improvement of incident response playbooks and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform threat modeling (e.g., STRIDE) to identify realistic attack scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously research emerging threats, attack techniques, and exploitation methods relevant to our environment, including the evolving AI threat landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a security subject-matter expert (SME) during incidents and high-risk technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help improve Talkdesk’s overall security posture through lessons learned and proactive testing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of application and systems security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of web technologies, networking, and common attack vectorsPractical experience with penetration testing tools and techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the OWASP Top 10 for LLMs and common AI exploitation patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience conducting security investigations and incident responseUnderstanding of OWASP Top 10 and common exploitation patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cryptographic concepts and their practical use (and misuse)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Linux/Unix proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience analyzing logs and security events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting or coding experience in at least one general-purpose language (e.g., Python, Ruby, Java)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to explain complex security issues clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English (written and spoken)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical-thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in fast-paced, sometimes high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience testing cloud-native environments, especially AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with microservices architectures and API security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web and mobile application security testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to DAST, SAST, or IAST tools (hands-on or triage-focused)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience performing application architecture security reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security standards and frameworks (e.g., ISO 27001, NIST, CIS, OWASP, SANS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications such as OSCP, OSWE, GSEC, GCIA, CISSP, or CISM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with technologies like Git, Ruby, Kotlin, RabbitMQ, Redis, MongoDB, or PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7746400","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3397024,"location":{"name":"Lisbon"},"metadata":null,"id":7746400,"updated_at":"2026-06-02T22:51:49-04:00","requisition_id":"R0011518","title":"Senior Analyst, FP\u0026A ","company_name":"Talkdesk","first_published":"2026-04-01T04:13:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are looking to bring on a Sr. Analyst, FP\u0026amp;amp;A for this role. This individual will be responsible for partnering cross-functionally within a fast-moving technology company and its senior management to build annual budgets, manage forecasts, and provide decision support through financial analyses to ensure optimal returns on strategic investments. This is a key position providing guidance on financial and operational matters across the entire organization. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the annual budget, quarterly forecast and long-term strategic planning processes for our Sales and Marketing business unit\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end tracking of Sales and Marketing software spend by partnering with IT, Procurement and business teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead monthly accrual process for Sales and Marketing and other operating expenses by partnering with Accounting to ensure accurate and timely expense recognition in accordance with GAAP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and refine detailed financial models that forecast and analyze functional costs in order to fully understand sources of variance and, ultimately, improve forecast accuracy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct in-quarter puts \u0026amp;amp; takes review sessions – ensure that the organization can flex and react to short-term budget surpluses/deficits, including developing and maintaining KPIs for all aspects of the Sales and Marketing organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly and quarterly management reporting - analyze financial results, distill/synthesize key trends, assess current and future business risk, and communicate key messages to senior management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with cross-functional teams to synthesize and integrate updates relating to variances in actual procurement activity relative to budget forecasts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive management by providing timely ad hoc reporting on critical issues\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become embedded with business partners across the company, establishing trust, building relationships and gaining a deep understanding of relevant drivers \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant finance experience preferred; SaaS experience strongly preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious mindset - Passion to understand data models and how data flows as this is critical in identifying process improvements and creating scale within FP\u0026amp;amp;A\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence at all levels of an organization with an emphasis on partnering with the various business leaders, especially managing upwards; actively identify blind spots and opportunities to Finance Sr. Manager/ DirectorAdaptive insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify self-training needs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with headcount reconciliation – Personnel, To-Be-Hired and Term Headcount\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Sales/Marketing and applicable key metrics – eg, ARR, MRR, pipeline, conversion/win rates, CAC, LTV\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial and operational planning skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (written and verbal) with experience developing and delivering presentations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in building Excel-based financial models, with an emphasis on aggregating and analyzing data to provide actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11334,"name":"Finance","child_ids":[],"parent_id":79092}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7743213","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396188,"location":{"name":"Mexico City"},"metadata":null,"id":7743213,"updated_at":"2026-06-02T22:51:49-04:00","requisition_id":"R0011561","title":"Senior CX Manager","company_name":"Talkdesk","first_published":"2026-03-24T17:00:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in \u0026lt;strong\u0026gt;English \u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;Spanish\u0026lt;/strong\u0026gt; (both written and spoken) is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":79704,"name":"Mexico (Remote)","location":null,"child_ids":[],"parent_id":79199}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7449885","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3311554,"location":{"name":"Nashville"},"metadata":null,"id":7449885,"updated_at":"2026-06-02T22:51:46-04:00","requisition_id":"R0011395","title":"Senior CX Manager","company_name":"Talkdesk","first_published":"2026-01-16T16:42:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: $77,500 - $147,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 01/16/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7815412","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3412743,"location":{"name":"Charlotte"},"metadata":null,"id":7815412,"updated_at":"2026-06-02T22:51:50-04:00","requisition_id":"R0011612","title":"Senior CX Manager","company_name":"Talkdesk","first_published":"2026-04-21T11:55:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: $77,500 - $147,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/21/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7677298","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377535,"location":{"name":"San Francisco"},"metadata":null,"id":7677298,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011537","title":"Senior CX Manager","company_name":"Talkdesk","first_published":"2026-03-10T08:35:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: $77,500 - $147,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 03/10/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7948328","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452081,"location":{"name":"Porto"},"metadata":null,"id":7948328,"updated_at":"2026-06-02T22:51:52-04:00","requisition_id":"R0011660","title":"Senior CX Manager ","company_name":"Talkdesk","first_published":"2026-05-25T15:27:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2 class=\u0026quot;tdfocus-1779354659197\u0026quot;\u0026gt;\u0026lt;strong class=\u0026quot;tdfocus-1779354593736\u0026quot;\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;tdfocus-1779354638350\u0026quot;\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong class=\u0026quot;tdfocus-1779354642317\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in German is \u0026lt;strong\u0026gt;MANDATORY\u0026lt;/strong\u0026gt; (minimum C1 level or native proficiency)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong professional English communication skills are also required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in \u0026lt;strong\u0026gt;German-speaking\u0026lt;/strong\u0026gt; enterprise environments is highly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;tdfocus-1779355877319\u0026quot;\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7859266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423023,"location":{"name":"Remote - United States"},"metadata":null,"id":7859266,"updated_at":"2026-06-05T23:16:46-04:00","requisition_id":"R0011638","title":"Senior Deal Desk Manager","company_name":"Talkdesk","first_published":"2026-06-05T23:16:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly experienced Senior Deal Desk Manager to serve as a key business partner for our enterprise sales organization. In this role, you will oversee the entire deal lifecycle—from initial structuring to final pricing approvals—collaborating closely with Sales, Finance, Legal, and Product stakeholders to accelerate revenue while upholding global commercial standards. This position requires a seasoned expert in enterprise technology transactions who can deliver the strategic judgment and operational structure necessary for complex, high-value deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the commercial advisor for enterprise sales, managing complex deal structuring, pricing methodologies, and compliance for non-standard terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate cross-departmental deal evaluations with Legal, Finance, and Executive teams for high-priority strategic opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and update pricing models and discount policies to balance market competitiveness with corporate margin goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Revenue Operations to improve sales velocity and win rates through streamlined approval workflows and proactive guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate market intelligence and internal pricing trends to mitigate revenue loss and improve global commercial strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support on day to day use of CPQ tools and approval workflows to drive operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce global commercial policies and escalation protocols to ensure organizational consistency across all regions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary business partner for sales supporting complex Enterprise deal structuring, pricing strategies, policy compliance, and oversight to any exceptions to non-standard commercial terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help develop and refine pricing frameworks, discount governance policies, and deal approval workflows that balance competitive agility with margin discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales \u0026amp;amp; Revenue Operations leadership to drive deal velocity, improve win rates, and shorten sales cycles through proactive commercial guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional deal reviews involving Finance, Legal, Product, and Executive stakeholders for strategic and high-value opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze deal trends, pricing patterns, and competitive intelligence to continuously refine commercial strategy and identify potential revenue leakage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the build-out and optimization of Deal Desk tooling, CPQ (Configure Price Quote) systems, and approval automation in partnership with Revenue Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce commercial policies and escalation thresholds, ensuring consistency and compliance across sales teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with regional Sales and Finance leaders to adapt global commercial frameworks to align with industry vertical trends and local market dynamics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in Deal Desk, Sales Operations, Revenue Operations, or Commercial Finance within enterprise B2B technology companies (SaaS, AI, cloud infrastructure, or software)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in enterprise pricing strategy, discounting frameworks, and complex contract structures (multi-year, multi-product, consumption-based, and subscription models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record operating in a global capacity, supporting sales teams across multiple regions and time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of CPQ platforms (e.g., Salesforce CPQ, Apttus/Conga, Oracle CPQ) and CRM systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to build cross-functional relationships and influence without authority, including at the executive level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical rigor combined with sound business judgment — able to move quickly on complex deals without sacrificing commercial integrity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating and structuring multi-million dollar enterprise transactions with C-suite-level stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required; MBA or equivalent business experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Sets the Ideal Candidate Apart\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to scale Deal Desk operations through critical growth phases within various organizational environments, including Series C+ startups and established technology firms entering new markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with international commercial compliance, multi-currency pricing, and cross-border contracting nuances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background working alongside Product-Led Growth (PLG) and Consumption-Based Pricing models in addition to traditional SaaS licensing / subscription models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $115,000 - $175,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Employees have uncapped paid time off, subject to manager approval and consistent with business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/27/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73968,"name":"Revenue Operations \u0026 Enablement","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7268336","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3253613,"location":{"name":"Seattle"},"metadata":null,"id":7268336,"updated_at":"2026-06-02T22:51:46-04:00","requisition_id":"R0011259","title":"Senior Director, Product Management - Digital Applications","company_name":"Talkdesk","first_published":"2025-10-27T02:00:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Senior Director of Product Management, Digital Applications is responsible for leading the strategy and execution of the company\u0026#39;s Digital product portfolio. This role requires a deep understanding of the market, customer needs, and competitive landscape, as well as the ability to lead cross-functional teams in developing and launching innovative products that meet business objectives and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the product management strategy and execution for the company\u0026#39;s Digital technologies and applications product portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze market trends and competitive landscape to inform product development and strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all products meet quality standards and customer expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Business, Marketing, Engineering, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in product management or related roles in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of market trends, challenges, and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing and launching successful products in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in leading and managing cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects simultaneously and deliver results on time and within budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with agile development methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of digital marketing and e-commerce best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with brand management and development\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: $210,000 - $353,500\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 03/19/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11663,"name":"Product","child_ids":[],"parent_id":70604}],"offices":[{"id":233764,"name":"Seattle","location":null,"child_ids":[],"parent_id":210310}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7637023","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3367091,"location":{"name":"Seattle"},"metadata":null,"id":7637023,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011501","title":"Senior Director, Product Management - Life Sciences","company_name":"Talkdesk","first_published":"2026-03-17T18:12:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Director/ Senior Director of Product Management, Life Sciences Industry is responsible for leading the strategy and execution of the company\u0026#39;s Life Sciences product portfolio. This role requires a deep understanding of the market, customer needs, and competitive landscape, as well as the ability to lead cross-functional teams in developing and launching innovative products that meet business objectives and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the product management strategy and execution for the company\u0026#39;s Life sciences product portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze market trends and competitive landscape to inform product development and strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all products meet quality standards and customer expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Business, Marketing, Engineering, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in product management or related roles in the Life Sciences industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of market trends, challenges, and opportunities in Life Sciences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing and launching successful products in the Life Sciences industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in leading and managing cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects simultaneously and deliver results on time and within budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with agile development methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of digital marketing and e-commerce best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with brand management and development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $210,000 - $380,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 03/17/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11663,"name":"Product","child_ids":[],"parent_id":70604}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7954215","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453510,"location":{"name":"Seattle"},"metadata":null,"id":7954215,"updated_at":"2026-06-05T17:17:00-04:00","requisition_id":"R0011678","title":"Senior Director, Solutions Engineering - Americas","company_name":"Talkdesk","first_published":"2026-06-05T17:16:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior Director, Head of Americas Solution Engineering\u0026lt;/strong\u0026gt;, you will be the strategic technical partner driving net-new logos and ARR expansion across North America (NA) and Latin America (LATAM). Working in lockstep partnership with the \u0026lt;strong\u0026gt;SVP of Sales for the Americas\u0026lt;/strong\u0026gt;, you will lead, scale, and inspire a world-class organization of Solution Engineering Managers and individual contributors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are a business-minded technical executive who thrives on transforming complex technical capabilities into compelling, value-driven business outcomes for enterprises across multiple industries.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reports to:\u0026lt;/strong\u0026gt; Senior VP of Global Solutions Engineering \u0026amp;amp; Shared Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Partner:\u0026lt;/strong\u0026gt; SVP of Sales, Americas, Professional Services, Customer Experience, Product Engineering, Marketing and Partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do (Responsibilities)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership \u0026amp;amp; Revenue Growth\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Regional GTM Strategy:\u0026lt;/strong\u0026gt; Partner closely with the SVP of Sales for the Americas to build and execute a cohesive technical sales strategy that accelerates net-new logo acquisition and drives ARR growth in existing enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Sponsorship:\u0026lt;/strong\u0026gt; Act as the executive technical sponsor for high-value, strategic deals across NA and LATAM, building trust and deep relationships with client CXOs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Leadership:\u0026lt;/strong\u0026gt; Drive Talkdesk alignment with shifting market trends to secure undisputed leadership in Commercial, Enterprise and Strategic customer segments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Scale\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Leaders:\u0026lt;/strong\u0026gt; Mentor, coach, and develop a high-performing team of Solution Engineering Managers, ensuring they are effectively upskilling their frontline teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale the Footprint:\u0026lt;/strong\u0026gt; Own the talent strategy, hiring plan, and resource allocation across North America and Latin America, effectively navigating multi-region market nuances and localization needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foster Culture:\u0026lt;/strong\u0026gt; Model and nurture a high-energy, inclusive, growth-oriented culture focused on continuous learning, execution excellence, and cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; Cross-Functional Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize Methodologies:\u0026lt;/strong\u0026gt; Define and optimize regional pre-sales KPIs, discovery methodologies, and demo standards to continuously improve win rates and shorten sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Ecosystem Advocacy:\u0026lt;/strong\u0026gt; Serve as the critical feedback loop between Americas field teams, Product Management, and Engineering to influence the product roadmap based on high-value market requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ecosystem Expansion:\u0026lt;/strong\u0026gt; Collaborate on Global Strategic Initiatives to architect enterprise solutions that position Talkdesk as a premier AI platform, scaling our market reach by driving end-to-end customer experience automation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You Bring (Qualifications)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Leadership:\u0026lt;/strong\u0026gt; 10–15+ years of experience leading enterprise pre-sales/solution engineering organizations within a high-growth SaaS environment, with at least 5+ years managing frontline SE Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise:\u0026lt;/strong\u0026gt; 10+ years of deep experience in the Contact Center (CCaaS), Customer Service Software, or Customer Experience (CX) space. Knowledge of AI, Workforce Engagement Management (WEM), and Business Intelligence is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Track Record:\u0026lt;/strong\u0026gt; Proven success supporting complex, multi-million dollar enterprise sales cycles and a track record of hitting/exceeding regional ARR and net-new growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence:\u0026lt;/strong\u0026gt; Exceptional consulting approach with the ability to command a room, navigate high-stakes escalations, and translate deeply technical concepts into business value for C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Cultural Capability:\u0026lt;/strong\u0026gt; Experience managing or expanding pre-sales operations across both North America and Latin America; understanding LATAM market dynamics is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agility \u0026amp;amp; Grit:\u0026lt;/strong\u0026gt; Ability to thrive, navigate ambiguity, and drive organizational change within a fast-paced, hyper-growth global tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in a technical field, or equivalent practical enterprise technical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Travel Requirement\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Up to 25%–30% travel across the AMER region to support key deals, team alignment, and executive events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $250,000-$376,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 06/05/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7715945","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389051,"location":{"name":"Porto"},"metadata":null,"id":7715945,"updated_at":"2026-06-02T22:51:48-04:00","requisition_id":"R0011559","title":"Senior Product Manager","company_name":"Talkdesk","first_published":"2026-03-18T06:22:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Talkdesk is seeking a Senior Product Manager to lead the development and expansion of our Industries verticals portfolio. This is a high-impact, strategic role at the heart of our growth strategy, reporting into the Industries zone of our Product \u0026amp;amp; Engineering team. Building on our strong momentum in verticals like Healthcare, Financial Services, and Retail, this leader will spearhead our move into new markets such as Travel, Hospitality, and Utilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings familiarity with contact center and conversational AI software. They will own the full product lifecycle—from market discovery and strategy to roadmap execution—crafting solutions that resonate deeply with each vertical’s unique challenges. This role offers the opportunity to shape the future of Talkdesk’s verticalized approach and drive value for customers and the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the vision and design of a next-generation customer experience platform;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain close relationships with our internal and external customers while working on our products for the financial services and insurance industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create processes to capture, analyze, leverage, and share user insights;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with engineering, marketing, and sales to build business use cases and define requirements for new feature enhancements, products, and services;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to prioritize the product roadmap with engineering, design, marketing, and sales;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with marketing and product ops to effectively launch new services, features and enhancements (or deprecate existing ones).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in business, engineering, or related field required;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of Product Management experience;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of relevant technology and tools including APIs, cloud solutions, and programming languages is preferred;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative team player, with strong communication skills, including the ability to translate complex technical products and features into simple concepts and presentations;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in english\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of customer empathy to care deeply about customer problems and user experience;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to rapidly changing technologies and business needs;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the development and implementation of large-scale, complex applications in a call center technology environment;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with banking and insurance is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to take the initiative, use consultative skills and build strong, productive relationships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Note:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;This position will follow a hybrid work model.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11663,"name":"Product","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7822467","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414807,"location":{"name":"Cleveland"},"metadata":null,"id":7822467,"updated_at":"2026-06-02T22:51:50-04:00","requisition_id":"R0011616","title":"Senior Project Manager, Health \u0026 Life Sciences","company_name":"Talkdesk","first_published":"2026-04-20T14:16:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Talkdesk’s Strategic HLS Healthcare \u0026amp;amp; Life Sciences (HLS) customer implementation projects from kick-off to completion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple customer projects simultaneously. Work with customers, partners, \u0026amp;amp; internal solutions consultants to drive positive progress across multi-location \u0026amp;amp; multi-phase deployments for all project related activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks pertaining to time, scope, \u0026amp;amp; budget. Develop comprehensive mitigation strategies with clear communication plan for all internal \u0026amp;amp; external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as necessary to formulate the delivery approach and develop a proposal/SOW\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct post mortem with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive professional accountability for the overall success of the project, ensuring Key Performance Indicators are met\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience managing technical projects, preferably client facing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 + years of experience working with healthcare or life sciences organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working in a SaaS organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP (Project Management Professional) Certification or equivalent is desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in client management, or significant professional experience in a Project Management role, MBA Degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate and manage escalations and maintain C level relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce and other CRM experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English, bilingual abilities a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requirement: up to 30%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $96,000 - $160,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7951337","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452862,"location":{"name":"Remote"},"metadata":null,"id":7951337,"updated_at":"2026-06-02T22:51:52-04:00","requisition_id":"R0011668","title":"Senior Project Manager - HLS","company_name":"Talkdesk","first_published":"2026-05-22T16:13:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Talkdesk’s Strategic HLS Healthcare \u0026amp;amp; Life Sciences (HLS) customer implementation projects from kick-off to completion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple customer projects simultaneously. Work with customers, partners, \u0026amp;amp; internal solutions consultants to drive positive progress across multi-location \u0026amp;amp; multi-phase deployments for all project related activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks pertaining to time, scope, \u0026amp;amp; budget. Develop comprehensive mitigation strategies with clear communication plan for all internal \u0026amp;amp; external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as necessary to formulate the delivery approach and develop a proposal/SOW\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct post mortem with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive professional accountability for the overall success of the project, ensuring Key Performance Indicators are met\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience managing technical projects, preferably client facing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 + years of experience working with healthcare or life sciences organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working in a SaaS organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP (Project Management Professional) Certification or equivalent is desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in client management, or significant professional experience in a Project Management role, MBA Degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate and manage escalations and maintain C level relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce and other CRM experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English, bilingual abilities a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requirement: up to 30%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $96,000 - $160,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 05/22/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7613594","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3361948,"location":{"name":"Porto"},"metadata":null,"id":7613594,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011505","title":"Senior Software Engineer","company_name":"Talkdesk","first_published":"2026-02-19T05:00:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We\u0026#39;re looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work independently as well as in small teams to develop the best product on the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve challenging technical problems and put your skills to the test every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain microservices and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Product team and other engineering teams across clusters and Business Units\u0026amp;nbsp; to help to ensure the solutions the team is building are fulfilling all the requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Science, Applied Math, or an Engineering area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Software Development, especially in cloud-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with the design and development of web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong object-oriented programming skills and experience with cloud databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with \u0026lt;strong\u0026gt;Kotlin, Java, and Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling global web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for automated testing, continuous integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with \u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt; and Product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for producing clean, standards-compliant, secure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fearless about learning new technologies and technical approaches to application development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written and spoken English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7657488","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371916,"location":{"name":"Bengaluru"},"metadata":null,"id":7657488,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011511","title":"Senior Software Engineer I","company_name":"Talkdesk","first_published":"2026-03-09T06:50:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;MuiTypography-root MuiTypography-t16 css-kp85fr\u0026quot;\u0026gt;Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous,\u0026amp;nbsp;\u0026lt;a class=\u0026quot;MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-1suchm9\u0026quot; href=\u0026quot;https://www.talkdesk.com/contact-center-platform/ai-agents/\u0026quot;\u0026gt;multi-agent AI orchestration\u0026lt;/a\u0026gt;\u0026amp;nbsp;that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;MuiTypography-root MuiTypography-t16 css-kp85fr\u0026quot;\u0026gt;At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;MuiTypography-root MuiTypography-t16 css-kp85fr\u0026quot;\u0026gt;Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like\u0026amp;nbsp;\u0026lt;a class=\u0026quot;MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-1suchm9\u0026quot; href=\u0026quot;https://www.talkdesk.com/call-center-solutions/healthcare/\u0026quot;\u0026gt;healthcare\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a class=\u0026quot;MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-1suchm9\u0026quot; href=\u0026quot;https://www.talkdesk.com/call-center-solutions/financial-services/\u0026quot;\u0026gt;financial services\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a class=\u0026quot;MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-1suchm9\u0026quot; href=\u0026quot;https://www.talkdesk.com/call-center-solutions/retail-ecommerce/\u0026quot;\u0026gt;retail\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a class=\u0026quot;MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-1suchm9\u0026quot; href=\u0026quot;https://www.talkdesk.com/call-center-solutions/utilities/\u0026quot;\u0026gt;utilities\u0026lt;/a\u0026gt;,\u0026amp;nbsp;\u0026lt;a class=\u0026quot;MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-1suchm9\u0026quot; href=\u0026quot;https://www.talkdesk.com/call-center-solutions/travel-hospitality/\u0026quot;\u0026gt;travel\u0026lt;/a\u0026gt;, and\u0026amp;nbsp;\u0026lt;a class=\u0026quot;MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-1suchm9\u0026quot; href=\u0026quot;https://www.talkdesk.com/call-center-solutions/government-education/government/\u0026quot;\u0026gt;government\u0026lt;/a\u0026gt;. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;MuiTypography-root MuiTypography-t16 css-kp85fr\u0026quot;\u0026gt;Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We\u0026#39;re looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work independently as well as in small teams to develop the best product on the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile software engineering environment (with source code control, dev/stage/prod release cycle, extensive testing, and continuous deployment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve challenging technical problems and put your skills to the test every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain microservices and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Product team and other engineering teams across clusters and Business Units\u0026amp;nbsp; to help to ensure the solutions the team is building are fulfilling all the requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8years of experience architecting and implementing highly-available, reliable, secure SaaS applications, expertise in Microservices based architecture, AWS, Java, Data streaming technologies, Databases, APIs, Messaging queues, Caches, CI/CD, Telemetry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the design and development of web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with OO programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for producing clean, standards-compliant, secure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the design and development of Service Oriented Architecture (SOA, API)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Science, Applied Math, or an Engineering area\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":200427,"name":"India (Onsite)","location":null,"child_ids":[],"parent_id":76207}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7862861","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423917,"location":{"name":"Porto"},"metadata":null,"id":7862861,"updated_at":"2026-06-02T22:51:51-04:00","requisition_id":"R0011624","title":"Senior Software Engineer I ","company_name":"Talkdesk","first_published":"2026-04-30T10:45:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer, you will contribute to the design and development of AI-driven architectures that power our next-generation intelligent customer engagement platforms. Your contributions will help shape AI-powered customer experiences, enhancing the intelligence and efficiency of our service platforms.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Job Responsibilities:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and enhance a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering techniques, and conducting data analysis across structured, semi-structured, and unstructured data. Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a high-performance, reliable, scalable service with assured AI quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural discussions, providing technical design input and ensuring alignment with the overall technology roadmap while adopting best practices effectively and independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in shaping the engineering roadmap, ensuring solutions are scalable and extensible while meeting business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and mentor junior engineers, fostering a collaborative and innovative development culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in backend development for cloud-based services, with a strong focus on scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Java, Python, C++, C#, Kotlin, Scala, or similar languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and optimizing data-intensive services, including data processing, transformation, storage, and retrieval at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and ability to design scalable solutions for AI-driven services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal English communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with data platforms and/or AI services is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with distributed data platforms and modern data architectures, such as Apache Spark, Databricks, Kafka, Delta Lake, or similar is a desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data science and practical experience applying AI/ML models is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Additional Notes:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;This position will follow a hybrid work model.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7699229","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3384316,"location":{"name":"Remote"},"metadata":null,"id":7699229,"updated_at":"2026-06-02T22:51:48-04:00","requisition_id":"R0011556","title":"Senior Solution Architect","company_name":"Talkdesk","first_published":"2026-03-24T10:48:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solution Architect\u0026lt;/strong\u0026gt;, you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Duties and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features \u0026amp;amp; products on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, and engineering to help prioritize products and features based on client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build out department methodology and tools to improve quality and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage strong technical acumen to identify process improvements and technical solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Preferred Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CX, CCaaS, and/or UCaaS solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software implementation or coding experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with creating and managing Web Services (REST/SOAP/WSDL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of managing and delivering IT projects for enterprise companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping people solve problems and a proven ability to understand progressive technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce and other CRM experience preferred\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $136,000 - $204,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 03/24/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7950799","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452674,"location":{"name":"Remote"},"metadata":null,"id":7950799,"updated_at":"2026-06-02T22:51:52-04:00","requisition_id":"R0011670","title":"Senior Solution Architect - HLS","company_name":"Talkdesk","first_published":"2026-05-22T16:14:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solution Architect - Healthcare \u0026amp;amp; Life Sciences\u0026lt;/strong\u0026gt;, you will be responsible for designing cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives.. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customers’ business strategy and direction and architect solutions to realize business goals \u0026amp;amp; objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process. This includes implementing structured accountability to mitigate technical readiness gaps and scope creep specific to Health IT Architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features \u0026amp;amp; products on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, and engineering to help prioritize products and features based on client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build out department methodology and tools to improve quality and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage strong technical acumen to identify process improvements and technical solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Preferred Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or additional professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years in solution architecture, preferably pre-sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) (required)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of designing software solutions for enterprise companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in designing SaaS-based solutions, navigating complex sales practices and solution-based selling to CXO, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, with strong business acumenEngaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping people solve problems and a proven ability to understand progressive technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce and other CRM experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $136,000 to $204,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 5/22/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7950401","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452534,"location":{"name":"Remote"},"metadata":null,"id":7950401,"updated_at":"2026-06-02T22:51:52-04:00","requisition_id":"R0011669","title":"Senior Solution Architect - HLS","company_name":"Talkdesk","first_published":"2026-05-22T16:13:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solution Architect - Healthcare \u0026amp;amp; Life Sciences\u0026lt;/strong\u0026gt;, you will be responsible for designing cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives.. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customers’ business strategy and direction and architect solutions to realize business goals \u0026amp;amp; objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process. This includes implementing structured accountability to mitigate technical readiness gaps and scope creep specific to Health IT Architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features \u0026amp;amp; products on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, and engineering to help prioritize products and features based on client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build out department methodology and tools to improve quality and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage strong technical acumen to identify process improvements and technical solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Preferred Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or additional professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years in solution architecture, preferably pre-sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) (required)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of designing software solutions for enterprise companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in designing SaaS-based solutions, navigating complex sales practices and solution-based selling to CXO, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, with strong business acumenEngaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping people solve problems and a proven ability to understand progressive technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce and other CRM experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $136,000 to $204,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 5/22/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7822508","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414832,"location":{"name":"San Francisco"},"metadata":null,"id":7822508,"updated_at":"2026-06-02T22:51:50-04:00","requisition_id":"R0011618","title":"Senior Solution Consultant - Health \u0026 Life Sciences","company_name":"Talkdesk","first_published":"2026-04-20T14:21:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solutions Consultant - HLS\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions for healthcare and life sciences customers \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence during implementation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a billable resource, you will serve as the primary technical resource for clients during projects,\u0026amp;nbsp; focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Epic integration experience within healthcare systems (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages such as: JavaScript, MUMPS (M), Python, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-driven automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, including executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a proactive, outcome-driven mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $123,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7822494","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414824,"location":{"name":"Boston"},"metadata":null,"id":7822494,"updated_at":"2026-06-02T22:51:50-04:00","requisition_id":"R0011617","title":"Senior Solution Consultant - Health \u0026 Life Sciences","company_name":"Talkdesk","first_published":"2026-04-20T14:20:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solutions Consultant - HLS\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions for healthcare and life sciences customers \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence during implementation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a billable resource, you will serve as the primary technical resource for clients during projects,\u0026amp;nbsp; focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Epic integration experience within healthcare systems (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages such as: JavaScript, MUMPS (M), Python, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-driven automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, including executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a proactive, outcome-driven mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $123,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7954269","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453519,"location":{"name":"Remote"},"metadata":null,"id":7954269,"updated_at":"2026-06-02T22:51:53-04:00","requisition_id":"R0011672","title":"Senior Solution Consultant - HLS","company_name":"Talkdesk","first_published":"2026-05-26T13:41:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solutions Consultant - HLS\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions for healthcare and life sciences customers \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence during implementation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a billable resource, you will serve as the primary technical resource for clients during projects,\u0026amp;nbsp; focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Epic integration experience within healthcare systems (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages such as: JavaScript, MUMPS (M), Python, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-driven automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, including executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a proactive, outcome-driven mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $123,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 05/26/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7954273","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453521,"location":{"name":"Remote"},"metadata":null,"id":7954273,"updated_at":"2026-06-02T22:51:53-04:00","requisition_id":"R0011671","title":"Senior Solution Consultant - HLS","company_name":"Talkdesk","first_published":"2026-05-26T13:40:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solutions Consultant - HLS\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions for healthcare and life sciences customers \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence during implementation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a billable resource, you will serve as the primary technical resource for clients during projects,\u0026amp;nbsp; focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Epic integration experience within healthcare systems (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages such as: JavaScript, MUMPS (M), Python, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-driven automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, including executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a proactive, outcome-driven mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $123,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 05/26/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7954271","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453520,"location":{"name":"Remote"},"metadata":null,"id":7954271,"updated_at":"2026-06-02T22:51:53-04:00","requisition_id":"R0011673","title":"Senior Solution Consultant - HLS","company_name":"Talkdesk","first_published":"2026-05-26T13:43:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solutions Consultant - HLS\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions for healthcare and life sciences customers \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence during implementation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a billable resource, you will serve as the primary technical resource for clients during projects,\u0026amp;nbsp; focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Epic integration experience within healthcare systems (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages such as: JavaScript, MUMPS (M), Python, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-driven automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, including executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a proactive, outcome-driven mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $123,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 05/26/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7823218","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415068,"location":{"name":"Bengaluru, Karnataka, India"},"metadata":null,"id":7823218,"updated_at":"2026-06-03T12:19:14-04:00","requisition_id":"R0011615","title":"Senior Solution Consultant II","company_name":"Talkdesk","first_published":"2026-05-05T04:18:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Solution Consultant II, you will be responsible for leading the professional service process for complex software solutions. You will work closely with sales teams and customers to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior consultants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional \u0026amp;amp; technical), designing prototypes, configuring \u0026amp;amp; integrating systems, building user acceptance testing guides, testing, and delivering training\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer business objectives, consult with industry best practices, \u0026amp;amp; document user stories. Establish Talkdesk as the best solution to address needs \u0026amp;amp; ensure customer success for each role within the Customer’s organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead project scoping, creating project plans, planning, and scheduling project activities.\u0026amp;nbsp; Integrate plans with customer’s project managers for the successful execution of Talkdesk\u0026#39;s deployments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop visual representation diagrams of the Customer’s end-client journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk\u0026#39;s solution and/or 3rd party CRM systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to track work progress, and create strategies for risk mitigation and contingency planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Professional Services/Consulting roles or 5+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or integrating with CRMs (Salesforce, Zendesk, and others) and/or Contact Center Solutions preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL/SOQL and JavaScript a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software implementation or coding experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with creating and managing Web Services (REST APIs/).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping people solve problems and a proven ability to understand and learn technological concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English, bilingual abilities a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role required to work in US shift time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":249524,"name":"Philippines","location":null,"child_ids":[],"parent_id":76207}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7751892","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398457,"location":{"name":"London"},"metadata":null,"id":7751892,"updated_at":"2026-06-02T22:51:49-04:00","requisition_id":"R0011575","title":"Senior Solution Engineer Enterprise - UK","company_name":"Talkdesk","first_published":"2026-03-27T12:15:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer\u0026#39;s objectives and potential needs, gathers metrics necessary\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Designs and delivers presentations to customers, on-site \u0026amp;amp; virtual, showing Talkdesk’s capabilities, aligned to the customer\u0026#39;s pains and needs that were uncovered during Discovery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with scoping SOWs for customer implementations as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Scopes, executes and manages customer pilots and POCs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with marketing and demand generation events as necessary.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Core Background\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;B.S. Computer Science, Software Engineering, MIS or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Enterprise customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to command the attention in a room by delivering compelling presentations and demonstrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Good problem solving skills, including the ability to meet a business requirement with a technical solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to communicate complex technical concepts to both technical and non-technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of UCaaS, CCaaS software is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge in web / scripting technologies is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/25/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74678,"name":"UK (Remote)","location":null,"child_ids":[],"parent_id":80136}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7796380","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3408669,"location":{"name":"Lisbon"},"metadata":null,"id":7796380,"updated_at":"2026-06-02T22:51:50-04:00","requisition_id":"R0011500","title":"Senior Solutions Architect","company_name":"Talkdesk","first_published":"2026-04-16T14:38:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps and continuously improve SOWs and the SOW process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features \u0026amp;amp; products on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, and engineering to help prioritize products and features based on client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build out department methodology and tools to improve quality and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage strong technical acumen to identify process improvements and technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-section-id=\u0026quot;1richg0\u0026quot; data-start=\u0026quot;70\u0026quot; data-end=\u0026quot;91\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;74\u0026quot; data-end=\u0026quot;91\u0026quot;\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-start=\u0026quot;93\u0026quot; data-end=\u0026quot;1056\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7dhq1\u0026quot; data-start=\u0026quot;93\u0026quot; data-end=\u0026quot;230\u0026quot;\u0026gt;3–5 years of experience in Professional Services or Consulting, or 5+ years of IT project management experience in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1pkcime\u0026quot; data-start=\u0026quot;231\u0026quot; data-end=\u0026quot;274\u0026quot;\u0026gt;Experience in CCaaS and UCaaS solutions\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;2ivau7\u0026quot; data-start=\u0026quot;275\u0026quot; data-end=\u0026quot;333\u0026quot;\u0026gt;Software implementation or coding experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11mx8ez\u0026quot; data-start=\u0026quot;334\u0026quot; data-end=\u0026quot;406\u0026quot;\u0026gt;Familiarity with creating and managing Web Services (REST/SOAP/WSDL)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;10rx86j\u0026quot; data-start=\u0026quot;407\u0026quot; data-end=\u0026quot;543\u0026quot;\u0026gt;Strong consulting mindset with the ability to communicate technical concepts to stakeholders of varying backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ssjmt3\u0026quot; data-start=\u0026quot;544\u0026quot; data-end=\u0026quot;638\u0026quot;\u0026gt;Passion for problem-solving and a demonstrated ability to understand evolving technologies\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;16fahgt\u0026quot; data-start=\u0026quot;639\u0026quot; data-end=\u0026quot;725\u0026quot;\u0026gt;Excellent verbal and written communication skills, with strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;g1r0h\u0026quot; data-start=\u0026quot;726\u0026quot; data-end=\u0026quot;843\u0026quot;\u0026gt;Mature demeanor, positive attitude, and ability to handle client interactions with discretion and professionalism\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;y0lypg\u0026quot; data-start=\u0026quot;844\u0026quot; data-end=\u0026quot;910\u0026quot;\u0026gt;Ability to work cross-functionally in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1plr19p\u0026quot; data-start=\u0026quot;911\u0026quot; data-end=\u0026quot;975\u0026quot;\u0026gt;Experience with Salesforce or other CRM systems is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;fpc6s9\u0026quot; data-start=\u0026quot;976\u0026quot; data-end=\u0026quot;1056\u0026quot;\u0026gt;Fluency in English is required; additional European languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7785778","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3346581,"location":{"name":"Remote - United Staes"},"metadata":null,"id":7785778,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011462","title":"Senior Solutions Engineer - Healthcare \u0026 Life Sciences (East)","company_name":"Talkdesk","first_published":"2026-04-07T11:24:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer\u0026#39;s objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Designs and delivers presentations to customers, on-site \u0026amp;amp; virtual, showing Talkdesk’s capabilities, aligned to the customer\u0026#39;s pains and needs that were uncovered during Discovery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with scoping SOWs for customer implementations as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Scopes, executes and manages customer pilots and POCs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with marketing and demand generation events as necessary.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Core Background\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;B.S. Computer Science, Software Engineering, MIS or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to command the attention in a room by delivering compelling presentations and demonstrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Good problem solving skills, including the ability to meet a business requirement with a technical solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to communicate complex technical concepts to both technical and non-technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of UCaaS, CCaaS software is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge in web / scripting technologies is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Desirable Heath \u0026amp;amp; Life Sciences Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of \u0026lt;strong\u0026gt;healthcare industry standards, regulations, and data handling practices\u0026lt;/strong\u0026gt; including HIPAA, HITECH, and HITRUST.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to align technology solutions to\u0026amp;nbsp;\u0026lt;strong\u0026gt;clinical, operational, and financial healthcare KPIs\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, including 2+ years supporting \u0026lt;strong\u0026gt;healthcare-specific\u0026lt;/strong\u0026gt; customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Willingness to travel 20–50% for customer and internal meetings.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: $157,000 - $235,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/25/2025.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7672113","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375995,"location":{"name":"Portugal"},"metadata":null,"id":7672113,"updated_at":"2026-06-02T22:51:47-04:00","requisition_id":"R0011506","title":"Software Engineer II","company_name":"Talkdesk","first_published":"2026-05-07T06:32:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We\u0026#39;re looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work independently as well as in small teams to develop the best product on the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve challenging technical problems and put your skills to the test every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain microservices and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Product team and other engineering teams across clusters and Business Units\u0026amp;nbsp; to help to ensure the solutions the team is building are fulfilling all the requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Science, Applied Math, or an Engineering area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Software Development, especially in cloud-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with the design and development of web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong object-oriented programming skills and experience with cloud databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with\u0026amp;nbsp;\u0026lt;strong\u0026gt;Kotlin, Java, and Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling global web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for automated testing, continuous integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with\u0026amp;nbsp;\u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and Product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for producing clean, standards-compliant, secure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fearless about learning new technologies and technical approaches to application development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written and spoken English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7792237","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392361,"location":{"name":"Remote - United States"},"metadata":null,"id":7792237,"updated_at":"2026-06-02T22:51:48-04:00","requisition_id":"R0011570","title":"Solutions Engineer - Enterprise - Mixed Industries","company_name":"Talkdesk","first_published":"2026-04-08T10:58:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer\u0026#39;s objectives and potential needs, gathers metrics necessary\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Designs and delivers presentations to customers, on-site \u0026amp;amp; virtual, showing Talkdesk’s capabilities, aligned to the customer\u0026#39;s pains and needs that were uncovered during Discovery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with scoping SOWs for customer implementations as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Scopes, executes and manages customer pilots and POCs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with marketing and demand generation events as necessary.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Core Background\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;B.S. Computer Science, Software Engineering, MIS or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Bilingual in French\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to command the attention in a room by delivering compelling presentations and demonstrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Good problem solving skills, including the ability to meet a business requirement with a technical solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to communicate complex technical concepts to both technical and non-technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of UCaaS, CCaaS software is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge in web / scripting technologies is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE): \u0026lt;/strong\u0026gt;$135,000 to $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/17/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/6717105","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3098836,"location":{"name":"San Francisco "},"metadata":null,"id":6717105,"updated_at":"2026-06-02T22:51:46-04:00","requisition_id":"2550","title":"Talent Community","company_name":"Talkdesk","first_published":"2025-03-17T15:10:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join Our Talent Community!\u0026lt;/strong\u0026gt; At Talkdesk, we believe that great talent is the key to our success. If you don’t see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our Talent Community!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;By joining our Talent Community, you can:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Share your resume and professional background with our Talent Acquisition team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Be considered for future job opportunities that match your skills, experience, and interests.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Stay informed about new openings, company updates, and career opportunities at Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who Should Join?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Professionals interested in working at Talkdesk across different functions such as Engineering, Sales, Customer Success, Marketing, Operations, HR, Finance, and more.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Individuals with diverse backgrounds and experiences who want to be part of an innovative and fast-growing company.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Candidates looking for remote, hybrid, or on-site opportunities across various global locations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How It Works:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Submit your application to our Talent Community by sharing your CV and key details about your experience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Our Talent Acquisition team will review your profile and keep it on file.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If a position that aligns with your background becomes available, we’ll reach out to explore the opportunity with you.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Talkdesk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Be part of a dynamic, global company at the forefront of cloud-based customer experience solutions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work in an inclusive and collaborative environment that values innovation, diversity, and growth.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Gain access to potential career opportunities that match your skills and aspirations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re excited to connect with talented individuals like you! Apply today and take the first step toward a future with Talkdesk.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11332,"name":"Administrative","child_ids":[],"parent_id":79091}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7699333","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3384350,"location":{"name":"Porto"},"metadata":null,"id":7699333,"updated_at":"2026-06-02T22:51:48-04:00","requisition_id":"R0011530","title":"Technical Support Representative ","company_name":"Talkdesk","first_published":"2026-03-16T12:22:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Answer technical support requests via email, chat, and phone;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help guide customers through the setup process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our engineering team to solve more complex issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, document, and follow up with engineers on product bugs and features;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update knowledge base and troubleshooting documentation for internal and customer use;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in a client-facing technical role for a product business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving, decision-making, and critical-thinking skills;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional, courteous, and committed to providing amazing customer support;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-minded, positive, and keen to learn;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attitude, team player.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work flexible hours;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keen to mentor and help train junior team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent level in other languages (preferably German, French, Dutch or Spanish);\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in a technical subject;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of IP Telephony;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience diagnosing QoS issues;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with call center technology such as IVRs ;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce as an admin or developer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11328,"name":"Customer Support","child_ids":[],"parent_id":70290}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}]},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7815992","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3412956,"location":{"name":"Seattle"},"metadata":null,"id":7815992,"updated_at":"2026-06-02T22:51:50-04:00","requisition_id":"R0011453","title":"Vice President, Customer Experience (North America)","company_name":"Talkdesk","first_published":"2026-04-16T09:36:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Vice President, Customer Experience\u0026lt;/strong\u0026gt; is a strategic, high-impact leader responsible for defining and scaling a unified customer experience model across North America. Based in Bellevue, WA, this role leads a consolidated team of Customer Experience Managers (CXMs), combining Customer Success and Technical Account Management into a single, outcome-driven function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core mandate of this role is accelerating adoption of \u0026lt;strong\u0026gt;Talkdesk’s AI-powered solutions\u0026lt;/strong\u0026gt;, ensuring customers fully realize the value of automation, intelligent routing, and AI-driven customer engagement. The VP will champion an AI-first mindset—both internally and externally—guiding customers on how to operationalize AI to transform their contact center strategies and deliver measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a leader of leaders, this executive aligns business value with technical execution, driving seamless customer journeys that maximize adoption, retention (NRR), and expansion across complex enterprise accounts. The role requires deep technical expertise—ideally grounded in early-career experience in product, engineering, or architecture—paired with strong executive presence to engage from developers to the C-suite.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Organizational Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and scale a high-performing, multi-layered CX leadership team across North America\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the evolution to a unified CXM model, integrating business and technical skill sets into a single customer-facing function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish career paths and competency models emphasizing technical depth, AI fluency, and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate a culture of innovation, accountability, and AI-first thinking across the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Adoption \u0026amp;amp; Customer Transformation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the adoption and expansion of Talkdesk AI solutions across the customer base, ensuring customers leverage AI to drive efficiency and differentiated experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to define and execute AI strategies, including automation, conversational AI, and intelligent orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed AI best practices into all stages of the customer lifecycle—from onboarding through expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal and external evangelist for AI-driven customer experience transformation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; Technical Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the executive bridge between customer technical teams and internal Product \u0026amp;amp; Engineering organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate platform performance, AI utilization, and technical health into clear business outcomes and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide executive oversight on complex initiatives, including APIs, CRM integrations, and AI-enabled workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to influence product innovation, particularly in AI and automation capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Growth, Retention \u0026amp;amp; Executive Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own North America retention and expansion targets (NRR and GRR) across strategic accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales and GTM leadership to identify AI-led growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain C-suite relationships, positioning AI adoption as a strategic lever for business transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior escalation point for complex technical and transformational engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; Transformation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable playbooks that integrate AI adoption into onboarding, adoption, and lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement frameworks to measure technical health, AI utilization, and customer maturity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead organizational transformation, integrating technical and business roles into a cohesive, AI-enabled CX model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational rigor, consistency, and data-driven decision-making across the post-sales lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in Customer Success, Technical Account Management, Professional Services, or Product within enterprise SaaS (CCaaS/CX platforms preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical foundation, ideally with early-career experience in Product, Engineering, or Solution Architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience driving \u0026lt;strong\u0026gt;AI/automation adoption\u0026lt;/strong\u0026gt; for enterprise customers, with a clear understanding of how AI delivers business value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading global or regional (North America) multi-tiered teams in high-growth environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in cloud architecture, APIs, enterprise integrations (e.g., CRM systems), and AI-driven platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting complex industries such as Financial Services, Healthcare/Life Sciences, and Retail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong change management background, including organizational design and transformation initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Startup mindset with a bias for action, adaptability, and comfort operating in ambiguity; prior startup or high-growth company experience preferred but not required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive communication skills, with the ability to influence both technical and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset with the ability to connect technical performance and AI adoption to financial outcomes (NRR, ROI, EBITDA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required; MBA or advanced leadership training preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $288,500 - $396,500\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 04/16/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":233764,"name":"Seattle","location":null,"child_ids":[],"parent_id":210310}]}],"meta":{"total":63}}