{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8113733","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3514543,"location":{"name":"Amsterdam"},"metadata":null,"id":8113733,"updated_at":"2026-09-03T09:46:02-04:00","requisition_id":"R0011738","title":"Channel Manager - Benelux ","company_name":"Talkdesk","first_published":"2026-08-07T09:37:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and cultivate lasting, meaningful relationships with the Talkdesk channel partner community, including SaaS SIs, telecom master agents, VARs, and other consultants / resellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus 70% of your efforts on driving growth with current partners (Telecom, Reseller, GSI, SI, BPO) and 30% on expanding our footprint through new partner recruitment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partner referrals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Sales, Marketing and Customer teams to generate channel pipeline and partner / customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct web-based demos and develop materials necessary to accelerate partner and customer acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback to the product team concerning partners’ requests for product enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Salesforce.com to maintain excellent records and report on Channel activity and metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral) as partner needs dictate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree required; MBA is appreciated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in channel sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience working in the SaaS or telecom industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Dutch is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and passionate about partnering; exceptional ability to develop relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaged personality, polished verbal and written communication skills and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;“Hunter” mindset with the ability to generate partner referral opportunities while also developing longer term partner relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter who runs toward opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with web-based demo software and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel (70%) as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70280,"name":"Global Channel \u0026 Alliances","child_ids":[],"parent_id":10342}],"offices":[{"id":77187,"name":"Netherlands (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8113733/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7943834","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450753,"location":{"name":"Remote"},"metadata":null,"id":7943834,"updated_at":"2026-09-02T15:23:56-04:00","requisition_id":"R0011662","title":"Corporate Counsel","company_name":"Talkdesk","first_published":"2026-05-28T15:45:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking a highly skilled United States-based Employment Lawyer to join our growing legal\u0026lt;br\u0026gt;team. This position is responsible for providing expert advice on a wide range of employment and\u0026lt;br\u0026gt;labor law issues including hiring, performance management and discharge, employment\u0026lt;br\u0026gt;disputes/wrongful termination claims, disability accommodation, wage and hour, employee privacy\u0026lt;br\u0026gt;and other relevant labor and employment matters. Additionally, the role involves managing litigation,\u0026lt;br\u0026gt;overseeing all our employee form agreements, conducting training across all our geographies,\u0026lt;br\u0026gt;supervision of outside counsel and liaising with local counsel. As a key member of our growing legal\u0026lt;br\u0026gt;team, the attorney will help influence our operations and policies, ensuring compliance and best\u0026lt;br\u0026gt;practices across the organization. This attorney must have strong leadership skills, be a thoughtful\u0026lt;br\u0026gt;problem solver and a trusted business partner for numerous internal teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Essential Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Working closely with internal stakeholders to ensure our employment practices are proper and\u0026lt;br\u0026gt;well-understood within the company and to ensure compliance with regional legal requirements.\u0026lt;br\u0026gt;• Drafting and maintaining numerous employment related policies that are required for global\u0026lt;br\u0026gt;operations, including ethics, anti-corruption, anti-harassment and others.\u0026lt;br\u0026gt;• Supporting the human resources team through operational guidance and process training.\u0026lt;br\u0026gt;• Staying informed on employment and labor law issues affecting Talkdesk in our geographies.\u0026lt;br\u0026gt;• Balancing competing priorities of various constituencies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Law degree required and current license to practice in California or Washington State\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• Minimum of 5 years law firm or equivalent in-house experience\u0026lt;br\u0026gt;• Demonstrated experience in international employment law\u0026lt;br\u0026gt;• Superior writing and presentation skills\u0026lt;br\u0026gt;• Superior communication and leadership skills\u0026lt;br\u0026gt;• Self-motivated, organized, pro-active, requires little hands-on supervision\u0026lt;br\u0026gt;This position will be located in California or Washington State, and some travel is required to support\u0026lt;br\u0026gt;and train in the geographies in which we conduct business. The Corporate Counsel will initially report\u0026lt;br\u0026gt;to our General Counsel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $179k - $230k\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;: 401(k) plan\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;: Apply online.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 06/16/2026.\u0026lt;br\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;br\u0026gt;All questions or concerns about this posting should be directed to the Talent team at \u0026lt;a href=\u0026quot;mailto:Talent@talkdesk.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55351,"name":"Legal","child_ids":[],"parent_id":79092}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7943834/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8186440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3542560,"location":{"name":"Porto"},"metadata":null,"id":8186440,"updated_at":"2026-09-16T09:47:00-04:00","requisition_id":"R0011760","title":"Data Governance \u0026 Compliance Manager ","company_name":"Talkdesk","first_published":"2026-09-16T09:47:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;section\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Data Governance \u0026amp;amp; Compliance Manager\u0026lt;/strong\u0026gt; to join our \u0026lt;strong\u0026gt;Information Security\u0026lt;/strong\u0026gt; team.\u0026amp;nbsp;In this role, you will own the strategy and execution of Talkdesk\u0026#39;s \u0026lt;strong\u0026gt;data governance program\u0026lt;/strong\u0026gt;, covering data lifecycle management, retention, privacy rights management, data classification, and data protection controls.\u0026amp;nbsp;You will work closely with \u0026lt;strong\u0026gt;Legal \u0026amp;amp; Privacy, Product, Engineering, Security, and business stakeholders\u0026lt;/strong\u0026gt; to translate regulatory and contractual requirements into practical, scalable controls, processes, and tooling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly cross-functional role that requires a combination of strong data governance and privacy expertise, project leadership, technical understanding, and the ability to influence stakeholders across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Own\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Data Governance \u0026amp;amp; Compliance Strategy\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own the roadmap for Talkdesk\u0026#39;s data governance program, from requirements and design through implementation, measurement, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain data governance policies, procedures, standards, and controls covering data classification, retention, privacy rights management, and data protection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed governance requirements into engineering and data processes, enabling teams to follow secure and compliant practices by default.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor regulatory developments, including GDPR, CCPA, and other global privacy regulations, and translate them into actionable governance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess projects and initiatives to ensure compliance with applicable data governance, privacy, and regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities where strong data governance can create business value, improve customer trust, and enable responsible data use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Cross-Functional Partnership \u0026amp;amp; Execution\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with \u0026lt;strong\u0026gt;Legal \u0026amp;amp; Privacy\u0026lt;/strong\u0026gt; to translate regulatory and contractual requirements into practical governance controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with \u0026lt;strong\u0026gt;Product and Engineering\u0026lt;/strong\u0026gt; to embed data governance and privacy-by-design principles into products, systems, and technical architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive complex, multi-team initiatives across Engineering, Security, Product, Legal, and business functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define project scope, objectives, deliverables, timelines, and success criteria with senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and manage dependencies, risks, critical paths, and milestones through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for governance initiatives and communicate their impact to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define KPIs and reporting mechanisms that demonstrate both risk reduction and business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare governance and compliance reports for management, auditors, and other relevant stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of responsible data use and privacy-by-design across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in data governance, privacy, compliance, GRC, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building, implementing, or scaling data governance programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;global privacy regulations\u0026lt;/strong\u0026gt;, particularly GDPR and similar frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate regulatory and privacy requirements into practical policies, processes, controls, and technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with \u0026lt;strong\u0026gt;Data Lifecycle Management, Data Classification, Consent Management, Privacy Rights Management, and Data Protection\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving highly technical, multi-team initiatives across Engineering and other business functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of security and compliance frameworks such as \u0026lt;strong\u0026gt;NIST CSF, ISO 27001, and SOC 2\u0026lt;/strong\u0026gt; is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with tools such as \u0026lt;strong\u0026gt;Google Workspace, Confluence, and Jira\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;OneTrust, Vanta, or other GRC/data governance platforms\u0026lt;/strong\u0026gt; is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of improving data trust, privacy posture, compliance maturity, or customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent professional experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;critical thinker\u0026lt;/strong\u0026gt; who can navigate complex and ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, with strong planning and project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A confident decision-maker who can balance risk, compliance, and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An excellent communicator who can adapt messaging to technical, legal, business, and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong influencer who can drive alignment without relying solely on formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and comfortable working across multiple teams and regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at negotiation and conflict management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable, resilient, and comfortable operating in a fast-paced, global environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who is willing to dive into complex or unfamiliar problems and drive them through to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Success in this role means:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Talkdesk has a clear, scalable, and measurable \u0026lt;strong\u0026gt;data governance strategy\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering and Product teams can incorporate governance and privacy requirements into their workflows without unnecessary friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data is appropriately classified, retained, protected, and managed throughout its lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Privacy and regulatory requirements are translated into clear and actionable technical controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Governance investments demonstrate measurable improvements in \u0026lt;strong\u0026gt;risk reduction, data trust, compliance maturity, and business value\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talkdesk continues to strengthen a culture of \u0026lt;strong\u0026gt;responsible data use and privacy-by-design\u0026lt;/strong\u0026gt; across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8186440/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8002591","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469894,"location":{"name":"Bengaluru"},"metadata":null,"id":8002591,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011693","title":"Data Integration Engineer I","company_name":"Talkdesk","first_published":"2026-06-19T02:02:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a Data Integration Engineer, you will have an opportunity to build critical Integration infrastructure that surfaces data and insights across the company. The Integration team is really the intersection of business processes with business and platform. You will be responsible for designing, building, and maintaining the integration infrastructure and systems that support Talkdesk’s SaaS platforms, Familiarity with AWS Identity and Access Management (IAM), VPC configurations, Firewalls, Security Groups, and DNS. The role may include designing and implementing integration solutions, developing and deploying data pipelines, and creating and maintaining data visualization tools.\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;tdfocus-1781264112483\u0026quot;\u0026gt;\u0026lt;strong class=\u0026quot;tdfocus-1781264116061\u0026quot;\u0026gt;\u0026lt;br\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and develop robust and scalable integration pipelines to support data integration using Kafka, Fivetran, Snowflake, Airflow, Starburst and dbt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help lead the implementation and maintenance of the data platform solutions, ensuring data integrity, performance, and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of cloud computing architecture, IaaS, and platform management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to trace logs, troubleshoot performance bottlenecks, and resolve mission-critical system downtime.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with multi-functional teams including data scientists, analysts, and software engineers to understand data requirements and deliver high-quality solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and implement standard practices for data ingestion, ETL processes, and data quality frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize and tune data processing workflows and SQL queries for improved performance and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to ad hoc projects executed by the business analytics team by structuring integrations, data, conducting analyses, and synthesizing presentations or other report-outs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;tdfocus-1781264124096\u0026quot;\u0026gt;Stay up-to-date with industry trends and advancements in integration, continuously improving the team\u0026#39;s technical knowledge and skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with infrastructure and operations teams to ensure reliable and scalable data storage, processing, and monitoring solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;tdfocus-1781264138462\u0026quot;\u0026gt;Develop an in-depth understanding of our industry on integration platforms like Boomi, Starburst.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;tdfocus-1781264118677\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You Bring To The Team:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field. Advanced degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience (5+ years) in data engineering, designing and implementing data pipelines, and building data infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in working with Snowflake, Airflow, Starburst and dbt, including data modeling, ETL, and data quality assurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL and experience with optimizing and tuning queries for performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of data warehousing concepts, dimensional modeling, and data integration techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms (e.g., AWS, Azure, GCP) and cloud-based data technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Python or other scripting languages for data manipulation and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and troubleshooting abilities with a keen attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to effectively collaborate with multi-functional teams and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in database maintenance, schema design and relational modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication about complex technical topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced and highly collaborative environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;tdfocus-1781264145944\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;tdfocus-1781264140478\u0026quot;\u0026gt;Value plus to have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with streaming data processing frameworks (e.g., Apache Kafka, Apache Flink).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with containerization technologies (e.g., Docker, Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of distributed computing frameworks (e.g., Spark, Hadoop).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data governance, data security, and compliance practices.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;tdfocus-1781264232061\u0026quot;\u0026gt;Understanding of DevOps principles and experience with CI/CD pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74080,"name":"Business Systems \u0026 Technology","child_ids":[],"parent_id":79093}],"offices":[{"id":200427,"name":"India (Onsite)","location":null,"child_ids":[],"parent_id":76207}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8002591/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8048446","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3488373,"location":{"name":"Remote"},"metadata":null,"id":8048446,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011713","title":"Director, FP\u0026A","company_name":"Talkdesk","first_published":"2026-07-09T15:31:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Talkdesk is seeking a strategic and analytically rigorous Director of FP\u0026amp;amp;A to support the General \u0026amp;amp; Administrative function. In this high-impact role, you will serve as the primary finance business partner to G\u0026amp;amp;A leaders — including HR, Legal, IT, and Finance — providing the financial insight, modeling, and planning discipline needed to effectively deploy resources, control costs, and enable scale. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;G\u0026amp;amp;A Planning and business partnership (HR/IT/Legal/Finance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead consolidation (deliverable setting and tracking) and base line reporting partnering (including decks) with GTM and P\u0026amp;amp;E FP\u0026amp;amp;A leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initially Support System Admin (Adaptive) and ensuring data and process flows work properly for G\u0026amp;amp;A and peers on other functions -Expenses and HC. Near term explore how to extract intelligence out of SFDC, NS and other sources, organize, centralize and disseminate across FP\u0026amp;amp;A and related partners with aid of tools like SnowFlake/PowerBI and/or others (including AI tools)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Centralized and Manage Business and Data KPIs that support BOD and external requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Collections and AP teams to forecast near term Cash/BS and manage BS/CF long term modeling.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You will report to senior Finance leadership and operate as a trusted advisor to the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;What We\u0026#39;re Looking For\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive FP\u0026amp;amp;A or finance business partner experience, with at least 3 years in a leadership or director-level role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience supporting G\u0026amp;amp;A functions (HR, Legal, Finance, IT) in a high-growth SaaS or technology company preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional financial modeling skills with deep proficiency in Excel/Google Sheets; experience with Workday Adaptive Planning, NetSuite, or comparable EPM/ERP tools strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business partnership skills — you can translate financial complexity into strategic guidance that non-finance audiences can act on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multiple stakeholders and competing priorities in a fast-paced, evolving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of intellectual curiosity and a bias for data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and developing FP\u0026amp;amp;A analysts or associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Accounting, Economics, or related field; MBA or CPA a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What Sets You Apart\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguity and bring structure to complex, cross-functional problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You balance analytical depth with the ability to communicate at the executive level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a point of view on the business and aren\u0026#39;t afraid to push back constructively on assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat your G\u0026amp;amp;A partners as customers — and hold yourself accountable to their success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What We Offer\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive base salary with annual bonus eligibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equity participation in a high-growth, category-defining company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive health, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work environment with remote and hybrid options\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career development resources, including access to LinkedIn Learning and internal mobility pathways\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A people-first culture built on inclusion, psychological safety, and shared accountability\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $155,000 - $235,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 07/09/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11334,"name":"Finance","child_ids":[],"parent_id":79092}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8048446/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7992160","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3467061,"location":{"name":"Porto"},"metadata":null,"id":7992160,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011690","title":"Director of Product Management — Talkdesk Applications Platform","company_name":"Talkdesk","first_published":"2026-06-15T04:36:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Director of Product Management — Talkdesk Applications Platform\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strategic, platform-minded leader to own the Applications Platform product area at Talkdesk, a market-leading, cloud-native Customer Experience platform. This is the foundational layer where all Talkdesk products live — the framework that ties together authentication, access management, billing, provisioning, fraud and abuse detection, support infrastructure, and user management into a cohesive ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is for a Director of Product Management who thinks in platforms, not features. You will define the vision and architectural direction for a horizontal product surface that other teams depend on, and you will work cross-functionally with Engineering, Design, GTM, and Executive leadership to ensure the platform scales with the business and enables Talkdesk to grow, evolve, and lead the market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our environment moves fast and requires a Director who thrives in complexity, drives clarity across competing priorities, and builds the organisational muscle to deliver consistently at platform scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will be successful if you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Adaptable:\u0026lt;/strong\u0026gt; You navigate ambiguity with confidence, operate with urgency, and bring clarity to environments where requirements are incomplete and tradeoffs are constant. You inspire your team to move forward even when the path is not fully defined.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Results-oriented:\u0026lt;/strong\u0026gt; You simplify complex problems, make tough decisions, and hold yourself and your team accountable to outcomes. You are biased for action and know how to keep a platform team focused amid pressure from many directions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data-fluent:\u0026lt;/strong\u0026gt; You use data to drive platform investment decisions, define adoption and reliability metrics, and identify gaps before they become incidents. You can make the right call with incomplete information and continuously optimise for learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A platform thinker:\u0026lt;/strong\u0026gt; You understand that platform decisions have long tails. You reason about extensibility, API contracts, and downstream impact before committing to a direction. You protect architectural integrity without becoming a blocker, and you know how to say no in a way that builds trust rather than friction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A people leader:\u0026lt;/strong\u0026gt; You invest in your team. You build product managers who are sharper, more autonomous, and more impactful because of your leadership. You create clarity of purpose and hold a high bar for craft and execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forward thinking:\u0026lt;/strong\u0026gt; You are the co-owner of a multi-year platform strategy. You balance the macro vision — where the platform needs to be in three years — with the micro precision of what ships next quarter and why. You build the frameworks and logic that make the roadmap legible and defensible to any audience.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;tdfocus-1780995595660\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A domain expert:\u0026lt;/strong\u0026gt; You understand SaaS platform architecture, identity and access management, billing and monetisation systems, and the operational surfaces that enterprise customers depend on day to day. You bring this knowledge into product decisions, customer conversations, and executive discussions with equal confidence.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision, strategy, and roadmap for the Workspace Platform, covering authentication and access management, billing and provisioning, fraud and abuse detection, administrative and support surfaces, user and team management, and the core application framework that hosts the full Talkdesk product suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define platform standards, extensibility models, and architectural constraints that enable other product teams to build reliably on top of the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering, Design, and GTM teams to ensure platform capabilities are delivered on time, at quality, and aligned to business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery and prioritisation in complex, ambiguous environments, making decisions with broad downstream impact across multiple dependent product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with customers, prospects, and internal stakeholders to understand operational needs and translate them into platform investments with clear business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track success metrics across platform adoption, reliability, security posture, and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the product lifecycle across a portfolio of platform capabilities, from ideation through launch and ongoing iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and mentor a team of product managers, providing direction, support, and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the Workspace Platform in executive-level strategic planning, ensuring the platform roadmap aligns with company-wide product and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary advocate for platform thinking across the organisation, protecting long-term architectural integrity while remaining a collaborative and trusted partner to other product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High energy and genuine passion for platform product leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organisational and analytical skills, with excellent written and oral communication abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative mindset and the ability to influence without authority across engineering, go-to-market, and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professionalism, dedication, and the ability to operate effectively in a global, remote-first environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Engineering, Computer Science, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Required Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product management experience, with a proven track record of owning and delivering complex, platform-level products in an enterprise SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading and growing product teams, with a strong people leadership track record.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of identity, authentication, and access management systems and their product implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with billing, provisioning, or monetisation platforms — including entitlements, seat management, and usage-based models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building products for operators, admins, or internal users, in addition to end customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining and owning platform standards, API design principles, or extensibility frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and comfort defining KPIs for platform products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive cross-functional alignment and manage competing stakeholder priorities in complex organisations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in agile environments and partnering closely with engineering, design, and architecture teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with UI and UX frameworks and design systems is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11663,"name":"Product","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7992160/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7714355","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3388521,"location":{"name":"Germany"},"metadata":null,"id":7714355,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011557","title":"Enterprise Account Executive - DACH","company_name":"Talkdesk","first_published":"2026-04-21T18:34:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is an Enterprise Account Executive at Talkdesk…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Account Executive at Talkdesk, you will be responsible for pipeline generation across: SDR, Channel Partners, Marketing and Self-generation, targeting entities with 1000+ employees that are aligned to your region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a driven, motivated and ambitious Enterprise Account Executives. Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generate a strong pipeline to ensure extensive coverage. Resulting in consistent quota achievement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create excellent internal relationships; you cannot close those big deals on your own!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk’s solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline the contracts phase; Strong proposal, terms and negotiation experience is important\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with the Talkdesk sales Go-to-Market plan to develop and own accountability for your region’s targeted prospects. Including delivering accurate forecasting and planning to Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partner, channel, and alliance relationships to to sell more successfully and overachieve your quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Talkdesk Evangelist\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in collaboration with internal resources to own and grow your new business pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a base of active customers to upsell new products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we are looking for…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Individuals who enjoy the challenge of Net New Logo’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of being able to create self generated opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent success selling software into Large Corporate and Enterprise accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced closing 5-7 figure multi-year contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced selling to C-suite, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion builders and trusted advisors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to command the attention in a room by delivering compelling presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":76208,"name":"Germany (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7714355/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8127012","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396469,"location":{"name":"Austin"},"metadata":null,"id":8127012,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011432","title":"Enterprise Account Executive - Mixed Industries","company_name":"Talkdesk","first_published":"2026-08-12T18:59:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to the business in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of new business, direct sales experience, carrying a quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals at enterprise-level prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of successfully planning, developing, and implementing of new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$240,000 - $300,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 08/12/2026.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8127012/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8127010","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396469,"location":{"name":"Phoenix"},"metadata":null,"id":8127010,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011432","title":"Enterprise Account Executive - Mixed Industries","company_name":"Talkdesk","first_published":"2026-08-12T18:59:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate accurate and realistic forecast information to the management team per our process and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate market reaction and needs back to the business in a productive manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel required: 50%+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of new business, direct sales experience, carrying a quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals at enterprise-level prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of successfully planning, developing, and implementing of new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$240,000 - $300,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 3 days from the posting date. The application was posted on 08/12/2026.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":112102,"name":"USA (In Region)","location":null,"child_ids":[],"parent_id":74677}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8127010/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7743172","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396167,"location":{"name":"London"},"metadata":null,"id":7743172,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011538","title":"Enterprise Account Executive - UK\u0026I","company_name":"Talkdesk","first_published":"2026-06-29T16:52:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is an Enterprise Account Executive at Talkdesk…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Account Executive at Talkdesk, you will be responsible for pipeline generation across: SDR, Channel Partners, Marketing and Self-generation, targeting public sector entities with 1000+ employees that are aligned to your region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a driven, motivated and ambitious Enterprise Account Executives. Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generate a strong pipeline to ensure extensive coverage. Resulting in consistent quota achievement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create excellent internal relationships; you cannot close those big deals on your own!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk’s solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline the contracts phase; Strong proposal, terms and negotiation experience is important\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with the Talkdesk sales Go-to-Market plan to develop and own accountability for your region’s targeted prospects. Including delivering accurate forecasting and planning to Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partner, channel, and alliance relationships to to sell more successfully and overachieve your quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Talkdesk Evangelist\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in collaboration with internal resources to own and grow your new business pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a base of active customers to upsell new products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we are looking for…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Individuals who enjoy the challenge of Net New Logo’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of being able to create self generated opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent success selling software into Large Corporate and Enterprise accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced closing 5-7 figure multi-year contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced selling to C-suite, senior management and director-level individuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion builders and trusted advisors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to command the attention in a room by delivering compelling presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive negotiation and contract development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-paced, dynamic startup environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74630,"name":"Sales","child_ids":[],"parent_id":10342}],"offices":[{"id":74678,"name":"UK (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7743172/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7950401","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452534,"location":{"name":"Remote - United States"},"metadata":null,"id":7950401,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011669","title":"Forward Deployed AI Product Manager, FSI","company_name":"Talkdesk","first_published":"2026-05-22T16:13:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are hiring a Forward Deployed AI Product Manager (FDPM) to be the connective tissue between our clients and our engineering teams. This is not a traditional PM role. You will live at the intersection of product strategy, technical delivery, and client partnership - spending meaningful time embedded with banks, credit unions, and insurance carriers to deeply understand their workflows, then translating those insights into AI-powered solutions that ship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Think of this as: part Product Manager, part Implementation Consultant, part Pre/Post-Sales Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Whether you have run operations inside a bank, credit union, or insurance carrier, implemented enterprise software at a core banking, digital banking, policy administration, or claims vendor, or advised financial services clients as a consultant - if you have felt the pull toward product and AI, this role was built for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Client Engagement \u0026amp;amp; Discovery\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary Product point of contact and trusted advisor for a portfolio of banking and insurance clients, including owning relationships across contact center operations, digital and channel leadership, claims and servicing operations, IT, and risk/compliance stakeholders, often working alongside C-suite sponsors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead structured discovery engagements - interviews, workflow mapping, call and queue observation, side-by-sides with agents, and document analysis - to surface automation opportunities and unmet customer, policyholder, or operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the “art of the possible” for each client, helping them connect their operational pain points to our AI platform capabilities - while respecting the regulatory and disclosure constraints they operate under.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Solution Design \u0026amp;amp; Scoping\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review the pre-sales Statement of Work drafted by the Solution Architect to confirm scope, feasibility, and design alignment before it is signed by the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate real-world workflows - card disputes and fraud alerts, payments and transfers, account and policy servicing, loan servicing and collections, first notice of loss (FNOL) and claims status, premium billing - into structured product and configuration requirements, in collaboration with Forward Deployed Engineers (FDEs), Applied ML, and Solution Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the quality, consistency, and completeness of the Autopilot design and specification documents that serve as the handoff to engineering, including required disclosures, authentication and identity-verification steps, consent capture, and human-handoff criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the business success metrics for the engagement (time-to-value, containment/call deflection, self-service completion rate, first-contact resolution, average handle time, claims and dispute cycle time, cost per contact) with the client.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce scope discipline during UAT - route requests outside the agreed design doc and SOW to the Sales/Account team so that they follow change order processes, rather than absorbing them into the current engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Pilots, Deployment \u0026amp;amp; Value Delivery\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own 0→1 deployments end-to-end (from pilot kickoff through go-live): manage timelines, stakeholder communication, change management, and the iteration cycle to production-ready deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate test criteria from build artifacts and conduct manual validation (e.g., live call testing, authentication and disclosure path testing) before approving customer UAT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the client’s compliance, legal, and information security teams to clear the reviews and control requirements that gate go-live in regulated environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive customer UAT to completion as efficiently as possible, including on-site travel for strategic or marquee accounts to accelerate UAT and fine-tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor deployed Autopilots post-launch by using observability tooling, evaluating performance, and driving resolution of issues that surface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure clients and Customer Experience Managers (CXMs) can successfully measure business success metrics for the deployment before handing ongoing success measurement to the CXMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document ROI proof points and case-for-scale narratives at go-live and deployment milestones; hand off to CXMs to drive expansion and renewal.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Product Feedback \u0026amp;amp; Roadmap Influence\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Surface reusable patterns and high-priority gaps from field deployments to the core product roadmap, partnering with FDEs, ML engineers, and product leadership to turn client-specific work into productized features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal knowledge bases, playbooks, and templates that systematize the FDPM practice as we scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in financial services or financial services technology, with hands-on exposure to banking or insurance operations in one or more of the following domains: Retail \u0026amp;amp; Commercial Banking Servicing (account servicing, payments, card disputes, fraud alerts), Lending \u0026amp;amp; Collections (originations, loan servicing, delinquency management), or Insurance Operations (FNOL and claims, policy servicing, quoting and new business).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in a client-facing delivery role - implementation, technical project management, solution consulting, or customer success - where you owned outcomes, not just activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly understand and map complex customer-facing and back-office workflows, then distill them into structured requirements and prioritized problem statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills; able to present to VP/C-suite stakeholders at banks and carriers and translate between operations, risk/compliance, and technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working familiarity with the regulatory context these workflows sit in - TCPA outbound contact rules, Reg E and Reg Z disclosures, call recording and consent, GLBA and PCI DSS data handling, or NAIC market conduct expectations - and the judgment to know when to pull in legal or compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguity and whitespace; you default to action and bring structure to uncertainty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agentic workflows and a strong curiosity about AI and automation; you don’t need to be an engineer, but you must be genuinely excited by what AI can do in financial services and eager to develop deep product fluency in this space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 25–35% to client sites for discovery, UAT, go-live support, and executive meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a core banking, digital banking, payments, policy administration, or claims software vendor in a Project Manager, Implementation Consultant, Technical Services, or similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a startup or high-growth technology company in a PM, solutions engineering, or FDE-adjacent capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with contact center technology (CCaaS, IVR, conversational AI, NLP) or prior exposure to platforms such as Genesys, NICE, Five9, Nuance, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of APIs and financial services integration and data standards - core banking and policy admin APIs, ISO 20022, FDX/open banking, ACORD, or CRM integrations (Salesforce Financial Services Cloud, Microsoft Dynamics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to fraud, dispute, or claims platforms, or to identity and authentication tooling used in customer servicing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or contributing to product roadmaps, writing PRDs, or working in Agile/scrum delivery processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background or experience in banking operations, insurance claims or underwriting, wealth or capital markets operations, fintech, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;How Success Is Measured:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is outcome-oriented. You will be evaluated on the impact you create — not just the activities you complete. Key success indicators include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Time-to-value: Speed from discovery kickoff to production-ready AI deployment for each client engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pilot success rate: Percentage of pilots advancing to full-scale production rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expansion \u0026amp;amp; renewal: Customers you support renew and grow - driven by measurable, documented ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product feedback quality: Volume and quality of field insights surfaced into the core product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client health: NPS, engagement, and stakeholder relationship scores across your portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $190,000 - $240,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 7/4/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7950401/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8084298","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3502472,"location":{"name":"Remote - United States"},"metadata":null,"id":8084298,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011729","title":"Forward Deployed AI Product Manager, HLS","company_name":"Talkdesk","first_published":"2026-07-27T21:48:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are hiring a Forward Deployed AI Product Manager (FDPM) to be the connective tissue between our clients and our engineering teams. This is not a traditional PM role. You will live at the intersection of product strategy, technical delivery, and client partnership - spending meaningful time embedded with health systems customers to deeply understand their\u0026amp;nbsp;workflows, then translating those insights into AI-powered solutions that ship.\u0026amp;nbsp;Think of this as: part Product Manager, part Implementation Consultant, part Pre/Post-Sales Engineer. If you have spent time at an EHR software vendor implementing enterprise software and have felt the pull toward product and AI, this role was built for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Engagement \u0026amp;amp; Discovery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary Product point of contact and trusted advisor for a portfolio of health system clients, including owning relationships across clinical informatics, IT, and operations stakeholders, often working alongside C-suite sponsors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead structured discovery engagements - interviews, workflow mapping, shadowing, and document analysis - to surface automation opportunities and unmet clinical or administrative needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the \u0026quot;art of the possible\u0026quot; for each client, helping them connect their operational pain points to our AI platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution Design \u0026amp;amp; Scoping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review the pre-sales Statement of Work drafted by the Solution Architect to confirm scope, feasibility, and design alignment before it is signed by the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate real-world workflows - scheduling, patient outreach, referral management, prior authorizations, billing follow-up - into structured product and configuration requirements, in collaboration with Forward Deployed Engineers (FDEs), Applied ML, and Solution Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the quality, consistency, and completeness of the Autopilot design and specification documents that serve as the handoff to engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the business success metrics for the engagement (time-to-value, call deflection, scheduling conversion, cost per contact) with the client.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce scope discipline during UAT - route requests outside the agreed design doc and SOW to the Sales/Account team so that they follow change order processes, rather than absorbing them into the current engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pilots, Deployment \u0026amp;amp; Value Delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own 0→1 deployments end-to-end (from pilot kickoff through go-live): manage timelines, stakeholder communication, change management, and the iteration cycle to production-ready deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate test criteria from build artifacts and conduct manual validation (e.g., live call testing) before approving customer UAT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive customer UAT to completion as efficiently as possible, including on-site travel for strategic or marquee accounts to accelerate UAT and fine-tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor deployed Autopilots post-launch by using observability tooling, evaluating performance, and driving resolution of issues that surface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure clients and Customer Experience Managers (CXMs) can successfully measure business success metrics for the deployment before handing ongoing success measurement to the CXMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document ROI proof points and case-for-scale narratives at go-live and deployment milestones; hand off to CXMs to drive expansion and renewal.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Feedback \u0026amp;amp; Roadmap Influence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Surface reusable patterns and high-priority gaps from field deployments to the core product roadmap, partnering with FDEs, ML engineers, and product leadership to turn client-specific work into productized features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal knowledge bases, playbooks, and templates that systematize the FDAPM practice as we scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in healthcare technology, with hands-on exposure to provider operations in one or more of the following domains: Patient Access (scheduling, referrals, prior auth), Care Management (outreach, care coordination, transitions of care), or Revenue Cycle (billing, collections, denial management, coding).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in a client-facing delivery role - implementation, technical project management, solution consulting, or customer success - where you owned outcomes, not just activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly understand and map complex clinical and administrative workflows, then distill them into structured requirements and prioritized problem statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills; able to present to VP/C-suite health system stakeholders and translate between clinical, operational, and technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguity and whitespace; you default to action and bring structure to uncertainty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agentic workflows and a strong curiosity about AI and automation; you don\u0026#39;t need to be an engineer, but you must be genuinely excited by what AI can do in healthcare and eager to develop deep product fluency in this space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 25–35% to client sites for discovery, UAT, go-live support, and executive meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at an EHR software vendor in a Project Manager, Implementation Consultant, Technical Services, or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a startup or high-growth technology company in a PM, solutions engineering, or FDE-adjacent capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with contact center technology (CCaaS, IVR, conversational AI, NLP) or prior exposure to platforms such as Genesys, NICE, Five9, Nuance, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of HL7 FHIR, APIs, EHR integrations, or healthcare interoperability standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or contributing to product roadmaps, writing PRDs, or working in Agile/scrum delivery processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background or experience in healthcare administration, clinical informatics, health IT, nursing, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Success Is Measured:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is outcome-oriented. You will be evaluated on the impact you create — not just the activities you complete. Key success indicators include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Time-to-value: Speed from discovery kickoff to production-ready AI deployment for each client engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pilot success rate: Percentage of pilots advancing to full-scale production rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expansion \u0026amp;amp; renewal: Customers you support renew and grow - driven by measurable, documented ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product feedback quality: Volume and quality of field insights surfaced into the core product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client health: NPS, engagement, and stakeholder relationship scores across your portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $210,000 - $250,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 90 days from the posting date. The application was posted on 07/24/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8084298/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8083711","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3502233,"location":{"name":"Seattle"},"metadata":null,"id":8083711,"updated_at":"2026-09-17T20:57:25-04:00","requisition_id":"R0011730","title":"Forward Deployed Engineer, HLS","company_name":"Talkdesk","first_published":"2026-07-28T13:33:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Principal Forward Deployed Engineer (FDE) is a technical leader responsible for shaping how Talkdesk’s most strategic global enterprise customers deploy and scale our Agentic AI platform. Sitting at the intersection of enterprise architecture, hands-on software engineering, and strategic client leadership, you will own the end-to-end technical strategy for tier-one accounts, design reusable multi-agent architectures, and elevate engineering standards across the entire FDE organization.This role is for an engineering lead who builds the foundational blueprints, internal tools, and architectural standards that allow Talkdesk to scale its AI platform globally. This person will excel in high-stakes environments, serving as a trusted advisor on projects accounts and has the capability to manage and provide solution guidance to executives along with driving high-impact technical execution from initial design to production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architecture and systems strategy:\u0026lt;/strong\u0026gt; Act as the lead Technical Architect for Talkdesk’s largest, most complex global deployments. Design robust, scalable, and secure multi-agent systems, establishing architectural blueprints for enterprise integration across heterogeneous technology stacks. Ensure designs meet stringent enterprise standards for security and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering and Technical Delivery: \u0026lt;/strong\u0026gt;Write production-grade, highly optimized code (Python, TypeScript, Node.js) to build custom AI agents, orchestration layers, and complex integration patterns. Author foundational SDKs, reusable agent templates, and deployment automation tools that multiply the velocity and quality of the entire FDE team. Resolve the most critical, high-risk technical bottlenecks across tier-one deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution design and Technical Consulting:\u0026lt;/strong\u0026gt; Serve as the primary technical authority for key accounts, building deep consensus with customer stakeholders including executive and principal architects. De-risk high-stakes implementations by anticipating systemic integration challenges, performance bottlenecks, and security vulnerabilities before they impact production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product, Core Engineering \u0026amp;amp; Strategy Alignment: \u0026lt;/strong\u0026gt;Partner directly with Talkdesk Core Product and AI Engineering teams to translate customer requirements into core platform capabilities. Codify frontline deployment learnings into standard solution patterns, directly influencing Talkdesk’s long-term Agentic AI roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain high engineering standards and mentor:\u0026lt;/strong\u0026gt; Mentor and raise the technical bar for FDEs through code reviews, architecture reviews, and design documentation standardizations. Define and champion engineering best practices for prompt engineering, agent evaluation, agentic workflow orchestration, and enterprise software delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are a visionary builder and technical leader who thrives in ambiguous, fast-paced enterprise environments. You bring deep expertise in distributed systems and modern AI architectures, paired with the executive presence needed to guide Fortune 500 technology executives through complex digital transformations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive experience in software engineering, systems architecture, or technical solutions engineering, with 3+ years focused on cloud services architecting and deploying complex AI/ML/Agentic solutions in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven Track Record at Enterprise Scale: Experience leading client-side architecture and integration for large IT environments (e.g., global ERPs, legacy contact center infrastructure, enterprise CRMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep Mastery of Agentic AI Systems: Proven experience designing and orchestrating multi-agent systems, complex RAG pipelines, planning algorithms, long/short-term memory structures, and tool-use/function-calling frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Software Engineering: Exceptional proficiency in TypeScript, Python, JavaScript, or similar modern languages, with an uncompromising standard for secure, scalable, and fully tested production code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex Systems Integration: Expert knowledge of enterprise integration patterns (REST/GraphQL APIs, webhooks, gRPC, event-driven architectures, Kafka/RabbitMQ) and enterprise data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Presence \u0026amp;amp; Influence: Demonstrated ability to build trust, navigate complex organizational dynamics, and drive technical consensus with C-suite executives and VP-level engineering leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise with Retrieval-Augmented Generation (RAG) architecture, advanced vector database management (Pinecone, Qdrant, Milvus, pgvector), and LLM evaluation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specialized domain expertise in key enterprise verticals:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare: Epic, Cerner, Aetna/Payer systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retail/E-commerce: Salesforce, SAP, complex inventory management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source AI frameworks, developer tools, or public technical thought leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay):\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt; $230,000 - $275,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt; Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays: \u0026lt;/strong\u0026gt;Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave:\u0026lt;/strong\u0026gt; Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window:\u0026lt;/strong\u0026gt; The application window is expected to close at least 90 days from the posting date. The application was posted on 07/24/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":233764,"name":"Seattle","location":null,"child_ids":[],"parent_id":210310}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8083711/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8048992","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3488570,"location":{"name":"Portugal"},"metadata":null,"id":8048992,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011717","title":"Incident Commander","company_name":"Talkdesk","first_published":"2026-07-14T04:00:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Talkdesk is seeking a detail-oriented and highly organized \u0026lt;strong\u0026gt;Incident \u0026amp;amp; Platform Operations Commander\u0026lt;/strong\u0026gt; to support incident management, cross-functional engineering initiatives, and operational governance across our technical organization. This role will be responsible for managing incident documentation (including RCAs), ensuring data integrity, tracking platform-wide initiatives, and enforcing our critical vendor management process. You will collaborate with engineering, product, and operations teams to drive accountability, documentation quality, and process improvements.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Incident Management \u0026amp;amp; Documentation\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage end-to-end incident lifecycle documentation, including incident summaries and root cause analyses (RCAs);\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate timely and accurate completion of incident documentation across internal teams;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure incident data fidelity by aligning with engineering and product teams on standards and quality;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enhance incident templates, workflows, and reporting tools.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Initiative Tracking\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track cross-product and cross-functional engineering initiatives that arise from incidents;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team leads and stakeholders to define ownership, timelines, and key milestones for follow-ups;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor progress of remediations and ensure closure of post-incident action items.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Core Platform \u0026amp;amp; Strategic Initiatives Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a centralized view of Core Platform Initiatives across Product and Engineering;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track initiative status, dependencies, and risks to support executive and cross-team visibility;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure alignment with broader strategic objectives and timelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Critical Vendor Management\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enforce the existing \u0026lt;strong\u0026gt;Critical Vendors\u0026lt;/strong\u0026gt; list and associated management processes;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to ensure vendors meet compliance, performance, and documentation standards;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve process documentation related to vendor oversight and governance.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of experience in technical operations, incident management, technical program management, or a related field;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with incident response processes, root cause analysis methodologies, and operational documentation;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail; ability to manage multiple workstreams simultaneously;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with tools such as Jira, Confluence, Google Workspace, and project tracking systems;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills; capable of working across teams and influencing outcomes without direct authority.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SRE or DevOps practices and managing operational processes in a fast-paced tech environment;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of vendor risk management or third-party compliance;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL training is a plus;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in platform engineering, infrastructure, or large-scale technical systems is a plus.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A process-driven mindset and a passion for clarity and quality in documentation;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on high-fidelity data to support informed decisions by senior leadership;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative spirit and the ability to coordinate across multiple teams and functions;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive approach to identifying and solving systemic issues;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A high degree of ownership and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8048992/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8175199","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538082,"location":{"name":"Remote - United States"},"metadata":null,"id":8175199,"updated_at":"2026-09-14T19:31:41-04:00","requisition_id":"R0011763","title":"Manager, Solutions Engineering Commercial","company_name":"Talkdesk","first_published":"2026-09-04T11:48:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are looking for an experienced\u0026amp;nbsp;\u0026lt;strong\u0026gt;Manager, Solutions Engineering - Commercial\u0026lt;/strong\u0026gt; to lead and grow a high-performing team of Solutions Engineers (SEs) in our Commercial Vertical.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a Pre-sales team leadership\u0026lt;strong\u0026gt; role\u0026lt;/strong\u0026gt;, not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining \u0026lt;strong\u0026gt;business storytelling and executive presence\u0026lt;/strong\u0026gt; with their technical expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a leader, you’ll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners, discover and design compelling solution demonstrations, and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also collaborate closely with \u0026lt;strong\u0026gt;Sales, Product, and Partner teams\u0026lt;/strong\u0026gt; to accelerate customer adoption, drive revenue growth, and ensure overall customer success. In partnership with the \u0026lt;strong\u0026gt;AVP of Sales for the Commercial vertical\u0026lt;/strong\u0026gt;, you will define and execute a \u0026lt;strong\u0026gt;go-to-market strategy\u0026lt;/strong\u0026gt; focused on acquiring new logos and expanding Talkdesk’s presence within the Commercial segment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success.\u0026amp;nbsp; Set visionary goals for teams that uplevel the entire SE organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives,\u0026amp;nbsp; sales, professional services, other value add teams in Global Solution Engineering and more.\u0026amp;nbsp; You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Commercial accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence and a coaching mentality is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI Systems. You must be willing to get AI certification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $165,000 - $245,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 09/07/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8175199/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7796321","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3408654,"location":{"name":"Porto"},"metadata":null,"id":7796321,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011578","title":"Partner Technical Architect","company_name":"Talkdesk","first_published":"2026-04-15T12:26:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking a highly skilled and customer-focused Partner Technical Architect to join our Partner Success team. In this critical role, you will serve as the technical backbone for our partners, providing expert guidance, support, and enablement to ensure their success in implementing and leveraging our Talkdesk platform.. You will be instrumental in bridging the gap between our product and partner delivery teams, providing seamless integration and issue resolutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Training \u0026amp;amp; Enablement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support partner onboarding by providing in-depth technical guidance and resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Customer Success Enablement (CX) team to improve and enhance partner enablement training and artifacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success Enablement (CX) team on new technical webinars and ensure assigned partners are attending.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver technical workshops and enablement programs for partners, focusing on platform architecture, implementation best practices, and AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Implementation \u0026amp;amp; AI Support:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist partners with complex technical implementations, providing hands-on support and troubleshooting expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer specialized guidance on leveraging our AI features and functionalities, ensuring partners maximize their value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner Relationship \u0026amp;amp; Support:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish regular meeting cadences with assigned partners to provide direct support on open technical questions and issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted technical advisor, building strong relationships and fostering partner confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting \u0026amp;amp; Escalation Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve complex technical issues and escalations, ensuring timely and effective solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal engineering and support teams to address critical issues and implement long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broker escalations within Talkdesk including Product and Customer Care\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Documentation \u0026amp;amp; Best Practices:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Talkdesk PS to enhance technical documentation, including best practices, implementation guides, and troubleshooting resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Feedback \u0026amp;amp; Improvement:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gather and analyze partner feedback on product features and functionality, providing valuable insights to product management and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for partner needs and contribute to the continuous improvement of our platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Knowledge \u0026amp;amp; Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date on product updates, new releases, and emerging technologies, particularly in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively share knowledge and insights with partners to ensure they are leveraging the latest innovations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scoping, SOW, and Implementation Methodology:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver workshops to aid partners in scoping projects and developing Statements of Work (SOWs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and document implementation methodologies, including key touchpoints, artifacts, and escalation paths.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7796321/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7960848","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456501,"location":{"name":"Remote - United States"},"metadata":null,"id":7960848,"updated_at":"2026-08-21T13:53:21-04:00","requisition_id":"R0011499","title":"Pricing Strategy Associate Manager","company_name":"Talkdesk","first_published":"2026-06-01T19:54:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Pricing Strategy Associate Manager will serve as a strategic pricing partner to Product Managers across the company’s AI and Contact Center software portfolio. Reporting to the Pricing Director, this role brings deep pricing and monetization expertise to PM-led pricing and packaging proposals by helping strengthen commercial rigor.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role acts as a dedicated thought partner responsible for pressure-testing assumptions, filling analytical gaps, and ensuring proposals are financially sound, operationally feasible, and aligned with pricing best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a self-starter who can independently manage a complex workload of pricing proposals and flex between pricing strategy support, analytical modeling, governance coordination, implementation feasibility discussions and strategic pricing project initiatives depending on business needs. Product Managers retain ownership of proposals and domain direction; this role strengthens and challenges the work to ensure every proposal meets a high commercial standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PM Pricing Partnership\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Managers to strengthen pricing and packaging recommendations for new and existing products through pricing expertise, analytical support, and structured challenge across:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Alignment: competitive positioning, internal product and strategy alignment, unit economics / forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pricing Model Design: meter / unit of measure selection, packaging structure, buying rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Feasibility: technical product and billing/CPQ feasibility\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps, inconsistencies, or risks in pricing proposals and help refine thinking through structured feedback — operating with a high degree of autonomy and minimal oversight from the Pricing Director\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide targeted research and analytical support to strengthen proposal builds as needed (e.g. financial modeling, competitive benchmarking); leverage business partners where appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support PMs in navigating cross-functional operationalization requirements for pricing changes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pricing Committee \u0026amp;amp; Governance\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare PMs to present proposals to the Pricing Committee\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate Pricing Committee activities — including scheduling, documenting decisions, and communicating approved changes across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain pricing documentation as the source of truth and proactively cascade changes to impacted teams and systems (e.g., SFDC/CPQ, website, sales enablement)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytics \u0026amp;amp; Research\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support development and maintenance of pricing analytics and dashboards — including discounting analysis, pricing performance monitoring, and packaging optimization — either directly or in partnership with BI resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ad hoc strategic pricing research and monitor market trends across the SaaS, AI, and Contact Center landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a resource to Sales and Deal Desk on pricing and packaging Q\u0026amp;amp;A\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in pricing, strategy \u0026amp;amp; ops, management consulting, FP\u0026amp;amp;A, or related analytical roles in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of SaaS pricing best practices across model design, packaging, and monetization strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and review financial models, pressure-test assumptions and translate data into business implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, structured communicator – able to give direct, constructive feedback to Product Managers and translate pricing concepts into actionable guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and direct: confident enough to push back on a PM\u0026#39;s thinking constructively, trusted enough to be a genuine partner rather than a blocker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work effectively with multiple teams, manage competing priorities, and drive alignment across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter; comfortable managing a high-volume workload independently, maintains documentation standards, and drives initiatives to completion without close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce and business intelligence platforms; CPQ experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, AI, or Contact Center software strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with usage-based, subscription, or outcome-based pricing models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of quote-to-cash processes, billing systems, and contract structures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to competitive pricing analysis or willingness-to-pay frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in supporting pricing committees or governance processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $93,000 - $140,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 6/5/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":74631,"name":"Marketing","child_ids":[],"parent_id":11329}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7960848/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7187889","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2971409,"location":{"name":"Seattle"},"metadata":null,"id":7187889,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0010600","title":"Principal Product Manager - AI","company_name":"Talkdesk","first_published":"2025-08-22T17:27:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will oversee a mix of strategic product leadership and people management, with the opportunity to guide both product innovation and team development. As a key partner to our GTM teams, you’ll serve as the face of the AI platform, engaging with customers, prospects, and partners to drive adoption and success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that all aspects of the product are aligned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain product roadmaps and feature backlogs, and track progress against milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market research and gather customer feedback to identify customer needs and pain points, and use this information to inform product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain strong relationships with customers and other key stakeholders, in order to identify critical use cases that can be solved by AI solutions and gather feedback to improve product capabilities and inform future launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all product work is completed in compliance with industry regulations and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, Engineering, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience in product management, with a proven track record of successfully launching and managing complex products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and product management skills, with the ability to manage and motivate a team of product managers and technical staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to use data and metrics to make informed product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile development environment, with a strong understanding of agile methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing a portfolio of AI driven products, with a strong ability to prioritize features, models, and experiments across multiple products simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and be able to explain with detail the concepts of AI, generative AI, Agentic AI and underlining technologies (LLMs, prompts, vectors, among others).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of industry regulations and standards with exposure to and knowledge of AI technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: \u0026amp;nbsp; \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$115,000\u0026lt;/span\u0026gt; - \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$273,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 5/1/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at \u0026lt;a href=\u0026quot;mailto:Talent@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11663,"name":"Product","child_ids":[],"parent_id":70604}],"offices":[{"id":233764,"name":"Seattle","location":null,"child_ids":[],"parent_id":210310}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7187889/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7858488","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422757,"location":{"name":"Portugal"},"metadata":null,"id":7858488,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011591","title":"Principal Security Engineer ","company_name":"Talkdesk","first_published":"2026-04-29T10:45:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are seeking a battle-hardened \u0026lt;strong\u0026gt;Principal Security Engineer\u0026lt;/strong\u0026gt; to lead our technical offensive and defensive strategies. This is not a policy-writing role; it is an extremely hands-on position designed for an engineer who thrives on breaking complex systems, building custom security tooling, and securing the next generation of AI-driven applications. You will be the technical authority for Application Security, Penetration Testing, and Cloud infrastructure, with a specialized focus on the security lifecycle of Large Language Models (LLMs) and AI integrations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;1. Advanced AppSec \u0026amp;amp; Offensive Security\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep-Dive Pentesting:\u0026lt;/strong\u0026gt; Conduct sophisticated manual penetration tests across web applications, APIs, and microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exploit Development:\u0026lt;/strong\u0026gt; Go beyond automated scanners to identify logic flaws and develop Proof-of-Concept (PoC) exploits to demonstrate business risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure Code Review:\u0026lt;/strong\u0026gt; Build and contribute to agents that perform line-by-line analysis of critical code paths in Go, Python, Java or others to identify vulnerabilities so they get remediated before they reach production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remediation Engineering:\u0026lt;/strong\u0026gt; Partner directly with engineering teams and their agents to write and push code fixes, ensuring vulnerabilities are closed, not just reported.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;2. AI Development, Security \u0026amp;amp; Audit\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LLM Security:\u0026lt;/strong\u0026gt; Design and implement defenses against Prompt Injection, Data Poisoning, and Model Inversion attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Red Teaming:\u0026lt;/strong\u0026gt; Adversarially test our internal AI agents and customer-facing LLM features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Audit \u0026amp;amp; Governance:\u0026lt;/strong\u0026gt; Establish technical audit frameworks for AI model training data, bias detection, and output safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling:\u0026lt;/strong\u0026gt; Build custom agents to automate the security testing of web apps, APIs, AI pipelines and vector databases, among others.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;3. Cloud Security \u0026amp;amp; Infrastructure as Code\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hardening:\u0026lt;/strong\u0026gt; Secure AWS/GCP/Azure environments with a focus on IAM least privilege and container security (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automated Guardrails:\u0026lt;/strong\u0026gt; Develop agents and OPA (Open Policy Agent) policies / Terraform Sentinels to prevent insecure infrastructure deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Tooling:\u0026lt;/strong\u0026gt; Build and maintain a unified security \u0026quot;mesh\u0026quot; that integrates AppSec signals with Cloud logging (SIEM/SOAR).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;4. Technical Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026quot;Security Architect of Record\u0026quot; for high-impact cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor senior engineers and foster a culture of \u0026quot;Security by Design\u0026quot; across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to haves\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source security tools or AI security research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications: OSCP/OSWE, AWS Certified Security, or specialized AI/ML credentials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building custom Security Orchestration, Automation, and Response (SOAR) workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7858488/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7746400","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3397024,"location":{"name":"Lisbon"},"metadata":null,"id":7746400,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011518","title":"Senior Analyst, FP\u0026A ","company_name":"Talkdesk","first_published":"2026-04-01T04:13:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;We are looking to bring on a Sr. Analyst, FP\u0026amp;amp;A for this role. This individual will be responsible for partnering cross-functionally within a fast-moving technology company and its senior management to build annual budgets, manage forecasts, and provide decision support through financial analyses to ensure optimal returns on strategic investments. This is a key position providing guidance on financial and operational matters across the entire organization. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the annual budget, quarterly forecast and long-term strategic planning processes for our Sales and Marketing business unit\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end tracking of Sales and Marketing software spend by partnering with IT, Procurement and business teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead monthly accrual process for Sales and Marketing and other operating expenses by partnering with Accounting to ensure accurate and timely expense recognition in accordance with GAAP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and refine detailed financial models that forecast and analyze functional costs in order to fully understand sources of variance and, ultimately, improve forecast accuracy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct in-quarter puts \u0026amp;amp; takes review sessions – ensure that the organization can flex and react to short-term budget surpluses/deficits, including developing and maintaining KPIs for all aspects of the Sales and Marketing organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly and quarterly management reporting - analyze financial results, distill/synthesize key trends, assess current and future business risk, and communicate key messages to senior management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with cross-functional teams to synthesize and integrate updates relating to variances in actual procurement activity relative to budget forecasts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive management by providing timely ad hoc reporting on critical issues\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become embedded with business partners across the company, establishing trust, building relationships and gaining a deep understanding of relevant drivers \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant finance experience preferred; SaaS experience strongly preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious mindset - Passion to understand data models and how data flows as this is critical in identifying process improvements and creating scale within FP\u0026amp;amp;A\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence at all levels of an organization with an emphasis on partnering with the various business leaders, especially managing upwards; actively identify blind spots and opportunities to Finance Sr. Manager/ DirectorAdaptive insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify self-training needs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with headcount reconciliation – Personnel, To-Be-Hired and Term Headcount\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Sales/Marketing and applicable key metrics – eg, ARR, MRR, pipeline, conversion/win rates, CAC, LTV\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial and operational planning skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (written and verbal) with experience developing and delivering presentations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in building Excel-based financial models, with an emphasis on aggregating and analyzing data to provide actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11334,"name":"Finance","child_ids":[],"parent_id":79092}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7746400/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7862517","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423780,"location":{"name":"Remote"},"metadata":null,"id":7862517,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011636","title":"Senior Applied AI Partner Solution Engineer - APAC","company_name":"Talkdesk","first_published":"2026-07-20T13:15:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Sr. Partner Solutions Engineer is a highly experienced technical lead responsible for driving the growth and technical enablement of our key partners (National Partners, Value-Added Resellers (VARs), and System Integrators) across Australia, NewZealand, Singapore and Philippines.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This senior individual contributor role reports directly to the Vice President, Partner Solution Engineering. You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built around the Talkdesk platform. This role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success across the assigned territories.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Partner Enablement \u0026amp;amp; Practice Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Technical Enablement:\u0026lt;/strong\u0026gt; Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Center of Excellence:\u0026lt;/strong\u0026gt; Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise:\u0026lt;/strong\u0026gt; Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Co-Selling Support \u0026amp;amp; Technical Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic AI Focus:\u0026lt;/strong\u0026gt; Provide technical expertise on \u0026lt;strong\u0026gt;Agentic AI\u0026lt;/strong\u0026gt; solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement:\u0026lt;/strong\u0026gt; Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Demonstration:\u0026lt;/strong\u0026gt; Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ecosystem Integration:\u0026lt;/strong\u0026gt; Develop a deep understanding of the enterprise ecosystem, including integration requirements with \u0026lt;strong\u0026gt;CRM\u0026lt;/strong\u0026gt; (e.g., Salesforce, Microsoft Dynamics), \u0026lt;strong\u0026gt;WFM, Knowledge Management, and UCaaS \u0026lt;/strong\u0026gt;vendors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Contribution \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Voice of the Partner:\u0026lt;/strong\u0026gt; Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Representation:\u0026lt;/strong\u0026gt; Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Ability to travel approximately \u0026lt;strong\u0026gt;35-70%\u0026lt;/strong\u0026gt; of the time across Australia, New Zealand, Singapore, and other ASEAN countries as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Essential Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional Experience:\u0026lt;/strong\u0026gt; 10+ years of experience as a \u0026lt;strong\u0026gt;Partner Solutions Engineer\u0026lt;/strong\u0026gt; or Pre-Sales Engineer in the \u0026lt;strong\u0026gt;CCaaS/CXA\u0026lt;/strong\u0026gt; sector.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language Requirements: Professional fluency in English is required. Proficiency in additional regional languages (e.g., Filipino) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Excellent communication, presentation, and whiteboard session skills\u0026lt;/strong\u0026gt; with an ability to lead advanced technical discussions and deliver compelling platform demonstrations for enterprise customers \u0026amp;amp; Partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Background:\u0026lt;/strong\u0026gt; Solid experience working with \u0026lt;strong\u0026gt;Service Providers, Regional Systems Integrators, National Partners, and VARs\u0026lt;/strong\u0026gt;, with a proven understanding of a partner-centric GTM approach within the APAC markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership:\u0026lt;/strong\u0026gt; Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telephony \u0026amp;amp; Protocol Knowledge:\u0026lt;/strong\u0026gt; Experience with at least one \u0026lt;strong\u0026gt;Unified Communication protocol\u0026lt;/strong\u0026gt; (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI Expertise:\u0026lt;/strong\u0026gt; Hands-on experience or strong familiarity with modern \u0026lt;strong\u0026gt;Agentic AI\u0026lt;/strong\u0026gt; technologies, including the practical application of LLMs for Contact Center and Customer Experience Automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":200427,"name":"India (Onsite)","location":null,"child_ids":[],"parent_id":76207}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7862517/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7449885","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3311554,"location":{"name":"Remote"},"metadata":null,"id":7449885,"updated_at":"2026-08-20T15:44:44-04:00","requisition_id":"R0011395","title":"Senior CX Manager","company_name":"Talkdesk","first_published":"2026-01-16T16:42:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Senior CX Manager \u0026lt;/strong\u0026gt;plays a critical role as a \u0026lt;strong\u0026gt;senior technical advisor and strategic partner\u0026lt;/strong\u0026gt; to Talkdesk’s \u0026lt;strong\u0026gt;largest and most complex customers\u0026lt;/strong\u0026gt;. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.\u0026amp;nbsp; This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enterprise Technical Enablement \u0026amp;amp; Delivery Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026lt;strong\u0026gt;primary senior technical point of contact\u0026lt;/strong\u0026gt; for enterprise and strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer business and operational needs into scalable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and disseminate technical best practices across customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Customer Success, Program Ownership \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with \u0026lt;strong\u0026gt;senior executive and operational stakeholders\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the \u0026lt;strong\u0026gt;end-to-end management of technical initiatives\u0026lt;/strong\u0026gt;, including issue tracking, prioritization, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers on structured change management strategies to ensure sustained adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Value Realization \u0026amp;amp; Commercial Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Professional Services Alignment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal prioritization by providing structured, data-backed insights from enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10+ years\u0026lt;/strong\u0026gt; of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and delivering \u0026lt;strong\u0026gt;complex technical initiatives for enterprise customers\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to align technical solutions to strategic business outcomes and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication skills with the ability to influence and advise senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with a consulting mindset and high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center technology or customer experience platforms strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to \u0026lt;strong\u0026gt;25–30%\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (Base Pay)\u0026lt;/strong\u0026gt;: $77,500 - $147,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 08/20/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7449885/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7976252","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3461860,"location":{"name":"Portugal"},"metadata":null,"id":7976252,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011689","title":"Senior Data Engineer","company_name":"Talkdesk","first_published":"2026-06-09T04:16:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;tdfocus-1780405361021\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Purpose:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a savvy Senior Data Engineer to join our growing team of Data experts. The hire will be responsible for expanding and optimizing our data pipeline architecture and data flow and collection for cross-functional teams and maintaining governance over our lakehouse. The Data Engineering team will partner with fellow software engineers to build data pipelines and solve data-related problems within the company.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, deploy, and maintain Big Data solutions that will ingest, process, and store the necessary data to power Talkdesk’s business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design batch or streaming dataflows capable of processing large quantities of fast-moving unstructured data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring dataflows and underlying systems, promoting the necessary changes to ensure scalable, reliable, and high-performance solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the rest of Talkdesk’s engineering to deliver world-class data-driven solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of distributed computing principles and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in building \u0026lt;em\u0026gt;datalake\u0026lt;/em\u0026gt; and/or \u0026lt;em\u0026gt;lakehouse\u0026lt;/em\u0026gt; data architectures, integrating large volumes of data sourced from different sources predominantly in a real-time fashion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in one or more languages like Java, Kotlin, or Scala. Python developers willing to work on JVM are also welcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with messaging systems, such as Kafka, RabbitMQ, or ActiveMQ\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with distributed processing engines, such as Flink, Spark, and/or Kafka Streams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of analytical tools such as Trino, Dremio, Impala or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with table formats such as Hive, Iceberg, Delta Lake, Hudi or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with relational databases, including data modeling, scalability strategies, and performance analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud environments such as AWS, Azure, or Google Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 4 years of relevant professional experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal English communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have / Pluses:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with NoSQL databases, such as MongoDB, Cassandra, ElasticSearch, or Redis;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Engineering, Computer Science, Applied Math, or another engineering-related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Agile development methodology/Scrum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of Lambda and Kappa Architectures, along with their advantages and drawbacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in containerization and orchestration technologies, including Docker and Kubernetes, to streamline application deployment and management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7976252/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8127658","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519651,"location":{"name":"Porto"},"metadata":null,"id":8127658,"updated_at":"2026-08-25T06:03:00-04:00","requisition_id":"R0011739","title":"Senior Director, Engineering Platform ","company_name":"Talkdesk","first_published":"2026-08-25T06:03:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We are looking for a Senior Director of Platform Engineering to lead the strategy, architecture, execution, and organizational development of our Platform Engineering function.\u0026lt;br\u0026gt;This role is accountable for the foundational capabilities that enable engineering teams to build, deploy, operate, secure, and scale software efficiently and reliably. The Senior Director will own the evolution of our internal developer platform and shared engineering infrastructure, bringing together cloud, Kubernetes, CI/CD, observability, reliability, security, developer experience, and automation into a coherent platform strategy.\u0026lt;br\u0026gt;The role requires a combination of deep technical judgment, organizational leadership, and platform product thinking, with the ability to operate effectively with senior engineers, engineering leaders, security, architecture, finance, and executive stakeholders.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Define and own the \u0026lt;strong\u0026gt;multi-year Platform Engineering strategy, architecture, and roadmap\u0026lt;/strong\u0026gt;, aligned with company and engineering objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead the evolution of the \u0026lt;strong\u0026gt;Internal Developer Platform\u0026lt;/strong\u0026gt;, creating paved roads and self-service capabilities that reduce cognitive load and accelerate software delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own strategic direction across cloud infrastructure, Kubernetes, networking, CI/CD, observability, reliability, Infrastructure as Code, platform security, developer tooling, and FinOps.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead and develop a high-performing organization of Engineering Directors, Managers, Principal/Staff Engineers, and platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Establish clear ownership, engineering standards, architectural principles, governance mechanisms, and measurable platform outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Drive improvements in \u0026lt;strong\u0026gt;developer productivity, delivery performance, reliability, scalability, security, and infrastructure efficiency\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Ensure platform services are designed for high availability, fault isolation, scalability, disaster recovery, and controlled blast radius.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own Security Engineering to embed \u0026lt;strong\u0026gt;secure-by-default, policy-as-code, and software supply-chain controls\u0026lt;/strong\u0026gt; directly into the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Drive automation of infrastructure, software delivery, operational workflows, change management, and production readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Define how \u0026lt;strong\u0026gt;AI and agentic automation\u0026lt;/strong\u0026gt; can improve platform operations, developer workflows, incident response, troubleshooting, and engineering productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Influence broader engineering and architecture strategy, resolving cross-organizational technical and investment trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own or strongly influence infrastructure investment, capacity planning, cloud cost governance, and platform-related budget decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required Experience\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Significant leadership experience in \u0026lt;strong\u0026gt;Platform Engineering, Infrastructure Engineering, Cloud Engineering, SRE, Developer Productivity, or equivalent large-scale engineering organizations\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Proven experience leading multiple teams and developing both engineering managers and senior individual contributors.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strong technical background in distributed systems, cloud-native architecture, and large-scale production platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Deep expertise across several of the following: \u0026lt;strong\u0026gt;AWS/GCP/Azure, Kubernetes, containers, service networking, Infrastructure as Code, CI/CD, observability, SRE, developer platforms, and cloud security\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience designing or operating shared platforms serving many engineering teams and production workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Demonstrated ability to lead major platform transformations, migrations, and architectural change.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Ability to engage credibly with Staff and Principal Engineers, and partner with architecture leadership on technical direction and roadmap, while operating effectively with executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strong judgment in balancing standardization, developer autonomy, reliability, security, cost, and delivery speed.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Success in this role means that:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Engineers can create, deploy, and operate production services with significantly less friction and specialized infrastructure knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Platform capabilities are adopted because they provide a demonstrably better experience than bespoke alternatives.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Deployment frequency, lead time, change reliability, and recovery times improve.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Shared infrastructure becomes more resilient, scalable, observable, secure, and cost-efficient.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Engineering growth does not require proportional growth in platform operational effort.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Duplicated infrastructure work and organizational toil are systematically removed.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Platform Engineering is viewed as a\u0026amp;nbsp;\u0026lt;strong\u0026gt;strategic engineering capability and internal product\u0026lt;/strong\u0026gt;, rather than simply an infrastructure operations function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8127658/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7954215","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453510,"location":{"name":"Seattle"},"metadata":null,"id":7954215,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011678","title":"Senior Director, Solutions Engineering - Americas","company_name":"Talkdesk","first_published":"2026-06-05T17:16:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior Director, Head of Americas Solution Engineering\u0026lt;/strong\u0026gt;, you will be the strategic technical partner driving net-new logos and ARR expansion across North America (NA) and Latin America (LATAM). Working in lockstep partnership with the \u0026lt;strong\u0026gt;SVP of Sales for the Americas\u0026lt;/strong\u0026gt;, you will lead, scale, and inspire a world-class organization of Solution Engineering Managers and individual contributors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are a business-minded technical executive who thrives on transforming complex technical capabilities into compelling, value-driven business outcomes for enterprises across multiple industries.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reports to:\u0026lt;/strong\u0026gt; Senior VP of Global Solutions Engineering \u0026amp;amp; Shared Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Partner:\u0026lt;/strong\u0026gt; SVP of Sales, Americas, Professional Services, Customer Experience, Product Engineering, Marketing and Partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do (Responsibilities)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership \u0026amp;amp; Revenue Growth\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Regional GTM Strategy:\u0026lt;/strong\u0026gt; Partner closely with the SVP of Sales for the Americas to build and execute a cohesive technical sales strategy that accelerates net-new logo acquisition and drives ARR growth in existing enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Sponsorship:\u0026lt;/strong\u0026gt; Act as the executive technical sponsor for high-value, strategic deals across NA and LATAM, building trust and deep relationships with client CXOs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Leadership:\u0026lt;/strong\u0026gt; Drive Talkdesk alignment with shifting market trends to secure undisputed leadership in Commercial, Enterprise and Strategic customer segments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Scale\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Leaders:\u0026lt;/strong\u0026gt; Mentor, coach, and develop a high-performing team of Solution Engineering Managers, ensuring they are effectively upskilling their frontline teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale the Footprint:\u0026lt;/strong\u0026gt; Own the talent strategy, hiring plan, and resource allocation across North America and Latin America, effectively navigating multi-region market nuances and localization needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foster Culture:\u0026lt;/strong\u0026gt; Model and nurture a high-energy, inclusive, growth-oriented culture focused on continuous learning, execution excellence, and cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; Cross-Functional Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize Methodologies:\u0026lt;/strong\u0026gt; Define and optimize regional pre-sales KPIs, discovery methodologies, and demo standards to continuously improve win rates and shorten sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Ecosystem Advocacy:\u0026lt;/strong\u0026gt; Serve as the critical feedback loop between Americas field teams, Product Management, and Engineering to influence the product roadmap based on high-value market requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ecosystem Expansion:\u0026lt;/strong\u0026gt; Collaborate on Global Strategic Initiatives to architect enterprise solutions that position Talkdesk as a premier AI platform, scaling our market reach by driving end-to-end customer experience automation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You Bring (Qualifications)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Leadership:\u0026lt;/strong\u0026gt; 10–15+ years of experience leading enterprise pre-sales/solution engineering organizations within a high-growth SaaS environment, with at least 5+ years managing frontline SE Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise:\u0026lt;/strong\u0026gt; 10+ years of deep experience in the Contact Center (CCaaS), Customer Service Software, or Customer Experience (CX) space. Knowledge of AI, Workforce Engagement Management (WEM), and Business Intelligence is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Track Record:\u0026lt;/strong\u0026gt; Proven success supporting complex, multi-million dollar enterprise sales cycles and a track record of hitting/exceeding regional ARR and net-new growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence:\u0026lt;/strong\u0026gt; Exceptional consulting approach with the ability to command a room, navigate high-stakes escalations, and translate deeply technical concepts into business value for C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Cultural Capability:\u0026lt;/strong\u0026gt; Experience managing or expanding pre-sales operations across both North America and Latin America; understanding LATAM market dynamics is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agility \u0026amp;amp; Grit:\u0026lt;/strong\u0026gt; Ability to thrive, navigate ambiguity, and drive organizational change within a fast-paced, hyper-growth global tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in a technical field, or equivalent practical enterprise technical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Travel Requirement\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Up to 25%–30% travel across the AMER region to support key deals, team alignment, and executive events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $250,000-$376,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 06/05/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7954215/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7684014","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379331,"location":{"name":"United States"},"metadata":null,"id":7684014,"updated_at":"2026-09-01T12:12:26-04:00","requisition_id":"R0011540","title":"Senior Enablement Consultant","company_name":"Talkdesk","first_published":"2026-03-13T16:28:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Senior Enablement Consultant serves as a strategic technical and consultative authority within the Customer Experience organization. Operating at the intersection of Product, Customer Success, and Professional Services, this role bridges complex contact center capabilities—including Talkdesk AI, Advanced Dialer, and enterprise integrations—with real-world customer operationalization and value. You will design, deliver, and scale technical enablement programs and onboarding journeys that empower internal teams, partners, and customers to maximize platform adoption, streamline workflows, and accelerate time-to-value. The ideal candidate possesses deep technical expertise and a consultative mindset, capable of translating complex platform capabilities into clear, measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; AI Mastery\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop deep technical and functional expertise across the Talkdesk platform, focusing on Talkdesk AI, Voice Evolution, Advanced Dialer, and omnichannel routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex platform capabilities into actionable, persona-based learning programs and technical guides for administrators, operations leaders, and end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead dynamic instructor-led (live and virtual) training sessions, workshops, and hands-on technical enablement engagements for customers and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a key subject matter expert on the strategic application of Talkdesk AI to solve enterprise customer challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Implementation \u0026amp;amp; Solution Guidance\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead enablement workstreams during complex customer implementations, including gathering requirements, designing workflow prototypes, and delivering user acceptance testing (UAT) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an expert problem-solver for technical enablement inquiries, integration patterns, and platform configuration questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers in aligning their operational goals with Talkdesk’s product functionality, architecture, and implementation methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a critical feedback loop to Product and Engineering, translating insights from customer engagements into actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Operationalize Customer Enablement \u0026amp;amp; Excellence\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, refine, and scale repeatable customer enablement frameworks that accelerate post-go-live adoption and minimize time-to-first-value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical writing and curriculum design teams to produce high-impact enablement toolkits, admin guides, UAT scripts, interactive modules, and best-practice documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify process bottlenecks in implementation and enablement delivery, introducing innovative solutions, reusable templates, and automated workflows to increase delivery efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior team members and partner resources, conducting knowledge transfer sessions to establish consistent enablement delivery standards globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and champion the standards for technical enablement delivery, ensuring a globally consistent and scalable approach to customer onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Enablement Tooling, Insights \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage Learning Management Systems (LMS), content management platforms, and CRM integration tools (e.g., Salesforce, Zendesk) to maintain a unified source of truth for enablement resources and certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track project hours, resource utilization, and client engagement metrics to assist leadership with long-term capacity planning and resource forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish metrics to evaluate training effectiveness, tracking key performance indicators such as customer product mastery, certification completion, time-to-productivity, and platform utilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize qualitative and quantitative feedback from customer enablement engagements to generate actionable insights for continuous program refinement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration \u0026amp;amp; Influence\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary liaison between frontline customers, internal delivery teams, and Product/Engineering organizations, channeling customer feedback, feature requests, and usability insights directly into product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product Management and Product Marketing on New Product Introductions (NPI) to ensure field enablement and customer-facing materials are fully aligned prior to feature rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Engineering, Professional Services, Customer Success, and Support teams to ensure seamless handoffs, consistent messaging, and aligned customer goals throughout the customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Education\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a technical or business discipline, or equivalent hands-on technical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Technical Consulting, Professional Services, Customer Enablement, or Solutions Architecture in an enterprise SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with Cloud Contact Center (CCaaS), Customer Experience (CX) platforms, or Enterprise Telephony.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on familiarity with contact center concepts (routing, dialers, workforce management, QA, AI/automation, analytics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with enterprise CRM integrations (Salesforce, Zendesk, ServiceNow) and foundational integration patterns (APIs, webhooks, middleware).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to learn, digest, and communicate emerging technologies, including Generative AI and automated workflow engines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Professional Skills\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative Mindset\u0026lt;/strong\u0026gt;: Ability to translate complex technical architectures into clear, business-focused narratives for both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Facilitation \u0026amp;amp; Presentation\u0026lt;/strong\u0026gt;: Outstanding verbal, written, and presentation skills with demonstrated experience delivering engaging technical workshops and executive briefings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organization \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;: Highly organized self-starter with strong project management capabilities, meticulous attention to detail, and a track record of driving cross-functional outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred / Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in hyper-growth, global enterprise SaaS organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to vertical contact center implementations (Healthcare \u0026amp;amp; Life Sciences, Financial Services \u0026amp;amp; Insurance, or Retail/E-commerce).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional certifications in Instructional Design, CCaaS platforms, or Agile/Project Management methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multilingual capabilities (e.g., French, Spanish, or Portuguese) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $102,000 - $135,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 90 days from the posting date. The application was posted on 08/15/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7684014/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8111526","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3513716,"location":{"name":"Porto"},"metadata":null,"id":8111526,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011734","title":"Senior Software Engineer","company_name":"Talkdesk","first_published":"2026-08-10T04:08:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We\u0026#39;re looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work independently as well as in small teams to develop the best product on the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve challenging technical problems and put your skills to the test every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain microservices and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Product team and other engineering teams across clusters and Business Units\u0026amp;nbsp; to help to ensure the solutions the team is building are fulfilling all the requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Science, Applied Math, or an Engineering area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Software Development, especially in cloud-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with the design and development of web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong object-oriented programming skills and experience with cloud databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with \u0026lt;strong\u0026gt;Kotlin, Java, and Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling global web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for automated testing, continuous integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with \u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt; and Product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for producing clean, standards-compliant, secure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fearless about learning new technologies and technical approaches to application development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written and spoken English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8111526/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7857541","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422439,"location":{"name":"Portugal"},"metadata":null,"id":7857541,"updated_at":"2026-09-07T05:18:04-04:00","requisition_id":"R0011633","title":"Senior Software Engineer I ","company_name":"Talkdesk","first_published":"2026-09-07T05:17:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We\u0026#39;re looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work independently as well as in small teams to develop the best product on the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve challenging technical problems and put your skills to the test every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain microservices and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Product team and other engineering teams across clusters and Business Units\u0026amp;nbsp; to help to ensure the solutions the team is building are fulfilling all the requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Science, Applied Math, or an Engineering area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Software Development, especially in cloud-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with the design and development of web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong object-oriented programming skills and experience with cloud databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with\u0026amp;nbsp;\u0026lt;strong\u0026gt;Kotlin, Java, and Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling global web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for automated testing, continuous integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with\u0026amp;nbsp;\u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and Product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for producing clean, standards-compliant, secure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fearless about learning new technologies and technical approaches to application development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written and spoken English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7857541/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7857495","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422429,"location":{"name":"Portugal"},"metadata":null,"id":7857495,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011634","title":"Senior Software Engineer II - Industries","company_name":"Talkdesk","first_published":"2026-07-17T04:43:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We\u0026#39;re looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work independently as well as in small teams to develop the best product on the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve challenging technical problems and put your skills to the test every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain microservices and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Product team and other engineering teams across clusters and Business Units\u0026amp;nbsp; to help to ensure the solutions the team is building are fulfilling all the requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS Degree in Computer Science, Applied Math, or an Engineering area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Software Development, especially in cloud-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with the design and development of web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong object-oriented programming skills and experience with cloud databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with\u0026amp;nbsp;\u0026lt;strong\u0026gt;Kotlin, Java, and Spring Boot\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling global web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for automated testing, continuous integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with\u0026amp;nbsp;\u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and Product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for producing clean, standards-compliant, secure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fearless about learning new technologies and technical approaches to application development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written and spoken English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7857495/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8155890","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3529381,"location":{"name":"Bengaluru"},"metadata":null,"id":8155890,"updated_at":"2026-08-27T06:18:16-04:00","requisition_id":"R0011757","title":"Senior Software Engineer I - Mobile Developer","company_name":"Talkdesk","first_published":"2026-08-27T06:18:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build shared Kotlin Multiplatform modules for call-state logic and beyond, behind one interface that can be backed by either voice vendor we run\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement the platform-specific pieces on your platform yourself where needed, Telecom/ConnectionService and audio/push handling on Android, or CallKit/PushKit and XCFramework consumption on iOS, and know the App Store rejection risks around VoIP push misuse firsthand, since this is the single highest-risk area for review flags\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set AI-assisted development practice for the team, code generation, automated testing, architecture decisions done with AI tools as a core workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own architecture decisions for the shared core; mentor other engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive CI/CD maturity across both toolchains (GitHub Actions/Fastlane/Xcode Cloud + Android release pipelines)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Required skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional mobile engineering, with native-level strength on one platform (Android/Kotlin or iOS/Swift) and genuine hands-on production Kotlin Multiplatform experience bridging to the other, you\u0026#39;ve shipped expect/actual code and debugged real issues on the platform that isn\u0026#39;t your primary, not just reviewed it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kotlin Multiplatform: commonMain/androidMain/iosMain, and shipping a KMP module consumed as a compiled .xcframework on iOS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, specific experience extracting a shared module from a legacy single-module app, or leading a modularization effort in a legacy codebase , has actually done this migration before, not theorized about it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience introducing a DI framework (Hilt/Koin/Dagger) into a codebase that didn\u0026#39;t have one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on AI-assisted engineering practice (Cursor, GitHub Copilot, Claude Code, or similar) , able to set practice for others, not just follow it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning architecture decisions, not just implementing a spec\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Compose Multiplatform experience (Android and/or iOS side) , still genuinely rare given how new CMP-for-iOS is; a real accelerant if present\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WebRTC, VoIP, or real-time communication protocol experience , telephony domain knowledge shortens the ramp significantly here\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flutter or Dart experience , same caveat as P2: a mindset signal only, not a substitute for KMP/CMP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building/integrating AI agents into mobile applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with distributed/remote global teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":200427,"name":"India (Onsite)","location":null,"child_ids":[],"parent_id":76207}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8155890/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8193682","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3545346,"location":{"name":"Lisbon"},"metadata":null,"id":8193682,"updated_at":"2026-09-17T05:29:23-04:00","requisition_id":"R0011699","title":"Senior Solution Consultant","company_name":"Talkdesk","first_published":"2026-09-16T10:43:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\u0026quot;\u0026gt;At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\u0026quot;\u0026gt;We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\u0026quot;\u0026gt;As a \u0026lt;strong class=\u0026quot;x1s688f\u0026quot;\u0026gt;Senior Solution Consultant\u0026lt;/strong\u0026gt;, you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional \u0026amp;amp; technical), designing prototypes, configuring \u0026amp;amp; integrating systems, building user acceptance testing guides, testing, and delivering training\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer business objectives, consult with industry best practices, \u0026amp;amp; document user stories. Establish Talkdesk as the best solution to address needs \u0026amp;amp; ensure customer success for each role within the Customer’s organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead project scoping, creating project plans, planning, and scheduling project activities.\u0026amp;nbsp; Integrate plans with customer’s project managers for the successful execution of Talkdesk\u0026#39;s deployments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop visual representation diagrams of the Customer’s end-client journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk\u0026#39;s solution and/or 3rd party CRM systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to track work progress, and create strategies for risk mitigation and contingency planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL/SOQL and JavaScript a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software implementation or coding experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with creating and managing Web Services (REST APIs/).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for helping people solve problems and a proven ability to understand and learn technological concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English, bilingual abilities a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requirement: up to 30%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8193682/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8167554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3534632,"location":{"name":"Remote"},"metadata":null,"id":8167554,"updated_at":"2026-09-02T12:58:52-04:00","requisition_id":"R0011761","title":"Senior Solution Consultant - FSI","company_name":"Talkdesk","first_published":"2026-09-02T12:58:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;2\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Solutions Consultant\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence at every stage of the Customer Journey.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with \u0026lt;strong\u0026gt;Finance, Banking, and/or Insurance industry \u0026lt;/strong\u0026gt;customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $123,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 9/2/2026\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8167554/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7954269","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453519,"location":{"name":"Remote"},"metadata":null,"id":7954269,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011672","title":"Senior Solution Consultant - HLS","company_name":"Talkdesk","first_published":"2026-05-26T13:41:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Solutions Consultant - HLS\u0026lt;/strong\u0026gt; within \u0026lt;strong\u0026gt;Talkdesk\u0026#39;s Professional Services (PS)\u0026lt;/strong\u0026gt; organization, you will provide a white-glove experience and drive the implementation of cutting-edge \u0026lt;strong\u0026gt;CXA and CCaaS solutions for healthcare and life sciences customers \u0026lt;/strong\u0026gt;that align with strategic objectives and support excellence during implementation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,\u0026amp;nbsp; leveraging industry knowledge, product expertise, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a billable resource, you will serve as the primary technical resource for clients during projects,\u0026amp;nbsp; focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Background:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technical field or significant professional experience in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Epic integration experience within healthcare systems (required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages such as: JavaScript, MUMPS (M), Python, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-driven automation use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, including executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a proactive, outcome-driven mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging personality, polished verbal and written communication skills, and meticulous attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized self-starter that seeks challenging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in written and spoken Portuguese, Spanish, French, German.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; $123,000 - $205,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 05/26/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7954269/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7751892","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398457,"location":{"name":"London"},"metadata":null,"id":7751892,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"R0011575","title":"Senior Solutions Engineer - Enterprise - UK\u0026I","company_name":"Talkdesk","first_published":"2026-03-27T12:15:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer\u0026#39;s objectives and potential needs, gathers metrics necessary\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Designs and delivers presentations to customers, on-site \u0026amp;amp; virtual, showing Talkdesk’s capabilities, aligned to the customer\u0026#39;s pains and needs that were uncovered during Discovery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with scoping SOWs for customer implementations as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Scopes, executes and manages customer pilots and POCs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with marketing and demand generation events as necessary.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Core Background\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;B.S. Computer Science, Software Engineering, MIS or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Enterprise customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to command the attention in a room by delivering compelling presentations and demonstrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Good problem solving skills, including the ability to meet a business requirement with a technical solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to communicate complex technical concepts to both technical and non-technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of UCaaS, CCaaS software is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge in web / scripting technologies is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/25/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74678,"name":"UK (Remote)","location":null,"child_ids":[],"parent_id":80136}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7751892/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7785778","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3346581,"location":{"name":"Remote - United Staes"},"metadata":null,"id":7785778,"updated_at":"2026-09-16T15:44:48-04:00","requisition_id":"R0011462","title":"Senior Solutions Engineer - Healthcare \u0026 Life Sciences (Central \u0026 East)","company_name":"Talkdesk","first_published":"2026-04-07T11:24:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer\u0026#39;s objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Designs and delivers presentations to customers, on-site \u0026amp;amp; virtual, showing Talkdesk’s capabilities, aligned to the customer\u0026#39;s pains and needs that were uncovered during Discovery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with scoping SOWs for customer implementations as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Scopes, executes and manages customer pilots and POCs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Assists with marketing and demand generation events as necessary.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Core Background\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;B.S. Computer Science, Software Engineering, MIS or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to command the attention in a room by delivering compelling presentations and demonstrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Good problem solving skills, including the ability to meet a business requirement with a technical solution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Ability to communicate complex technical concepts to both technical and non-technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge of UCaaS, CCaaS software is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Knowledge in web / scripting technologies is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Desirable Heath \u0026amp;amp; Life Sciences Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of \u0026lt;strong\u0026gt;healthcare industry standards, regulations, and data handling practices\u0026lt;/strong\u0026gt; including HIPAA, HITECH, and HITRUST.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to align technology solutions to\u0026amp;nbsp;\u0026lt;strong\u0026gt;clinical, operational, and financial healthcare KPIs\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, including 2+ years supporting \u0026lt;strong\u0026gt;healthcare-specific\u0026lt;/strong\u0026gt; customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Willingness to travel 20–50% for customer and internal meetings.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE)\u0026lt;/strong\u0026gt;: $157,000 - $235,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/25/2025.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":72801,"name":"Solution Engineering \u0026 Shared Services","child_ids":[],"parent_id":10342}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7785778/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7613717","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3361991,"location":{"name":"Portugal"},"metadata":null,"id":7613717,"updated_at":"2026-09-16T04:34:15-04:00","requisition_id":"R0011492","title":"SOC Engineer / Detection Engineer","company_name":"Talkdesk","first_published":"2026-03-18T06:09:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;As a SOC Engineer / Detection Engineer, you will be responsible for detecting, investigating, and responding to security incidents across our environment, while continuously improving how we detect and handle threats. You will work hands-on with our SIEM and incident response processes, and act as a key point of contact between the SOC and other engineering/security teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Depending on your profile, some of your responsibilities can include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Incident Response: Lead and support the end-to-end response to security incidents, from detection through containment, eradication, and recovery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Security Investigation: Conduct in-depth investigations into suspicious activity and alerts, correlating data across logs, endpoints, network, and cloud sources to determine root cause and impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Post-Mortems \u0026amp;amp; RCAs: Drive post-incident reviews and root cause analyses (RCAs), documenting timelines, findings, and actionable follow-ups.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- SIEM Engineering: Implement, tune, and maintain SIEM use cases, detection rules, correlation logic, and alerting to reduce false positives and close detection gaps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- SIEM Support: Provide ongoing support for the SIEM platform, including onboarding new log sources, troubleshooting data ingestion, and maintaining dashboards/reports.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Cross-Team Collaboration: Partner with Engineering, IT, and other Security teams to remediate findings, validate fixes, and share threat context.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Process Improvement: Identify gaps in detection, response, and documentation, and drive improvements to playbooks, runbooks, and SOC workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**Must have:**\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Incident Response: Hands-on experience handling security incidents, including triage, containment, and coordination across teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Investigation Skills: Strong analytical ability to investigate alerts and logs (SIEM, EDR, network, cloud) and determine root cause.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- SIEM Expertise: Practical experience implementing and tuning detection rules/use cases in a SIEM (e.g., Splunk, Sentinel, Elastic, QRadar).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- RCA \u0026amp;amp; Documentation: Proven ability to write clear post-mortems, RCAs, and incident reports for both technical and non-technical audiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Communication: Ability to work cross-functionally with engineering and other security teams, translating findings into clear remediation steps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Process Mindset: Track record of identifying and driving improvements to detection and response processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Linux/Unix proficiency and comfort working across cloud (e.g., AWS) log sources.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**Nice to have:**\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Experience with detection engineering frameworks (e.g., MITRE ATT\u0026amp;amp;CK) to map and prioritize coverage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Familiarity with scripting/automation (Python, etc.) for detection or response tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Understanding of compliance frameworks (ISO 27001, NIST, SOC2) as they relate to incident response.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;- Relevant certifications (e.g., GCIH, GCFA, Security+, SC-200, or SIEM-specific certifications).\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":74242,"name":"Portugal (Hybrid)","location":null,"child_ids":[],"parent_id":85167}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7613717/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8133781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3521646,"location":{"name":"Bengaluru"},"metadata":null,"id":8133781,"updated_at":"2026-09-11T11:04:03-04:00","requisition_id":"R0011743","title":"Software Engineer in Test SDET","company_name":"Talkdesk","first_published":"2026-09-11T11:04:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The team works on building highly scalable, secure, reliable, enterprise grade SaaS contact center software applications with a Build, Test, Deploy, Maintain, Own mindset, using Microservices based architecture and AWS services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Talkdesk solution supports millions of real time interactions on a scalable data platform across Voice and Digital Channels, offers several NLP and AI capabilities and provides actionable insights to administrators, agents and supervisors.\u0026lt;/p\u0026gt;\n\u0026lt;div id=\u0026quot;model-response-message-contentr_58fc6f36557adf92\u0026quot; class=\u0026quot;markdown markdown-main-panel md-content enable-luminous-fast-follows enable-updated-hr-color tutor-markdown-rendering\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;3\u0026quot;\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;4\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Quality Assurance \u0026amp;amp; Strategy:\u0026lt;/strong\u0026gt; Design, build, execute, and maintain automated test suites and manual functional test cases for SaaS services hosted on AWS, ensuring product releases meet quality, performance, and five 9’s reliability standards.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Agile \u0026amp;amp; CI/CD Environment:\u0026lt;/strong\u0026gt; Work within a modern agile software engineering environment, integrating automated test packs into source code control, dev/stage/prod release pipelines, and continuous integration/deployment (CI/CD) workflows.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Workflow Management:\u0026lt;/strong\u0026gt; Manage day-to-day testing tasks, bug tracking, and test execution reporting using GitHub, Jira, and internal Talkdesk systems.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;End-to-End Ownership:\u0026lt;/strong\u0026gt; Take end-to-end ownership of test coverage for microservices, validate safe deployment practices, and operate with a DevOps/Quality Engineering mindset.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,4,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Test Architecture \u0026amp;amp; Non-Functional Testing:\u0026lt;/strong\u0026gt; Validate microservices against Security, Reliability, Performance, and Telemetry standards, actively flagging and mitigating technical debt in test coverage.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,5,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Automated \u0026amp;amp; Functional Test Execution:\u0026lt;/strong\u0026gt; Implement and maintain automated unit, REST API, UI, and end-to-end functional tests running in CI/CD pipelines.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,6,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Cross-Functional Alignment:\u0026lt;/strong\u0026gt; Work closely with Product Management, Software Engineers, SRE, and Platform teams to ensure requirement traceability and test coverage alignment from initial design to release.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,7,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Agile Participation:\u0026lt;/strong\u0026gt; Actively participate in backlog grooming, user story sizing, design reviews, and code/test reviews.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,8,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Reliability \u0026amp;amp; On-Call Support:\u0026lt;/strong\u0026gt; Validate service reliability and participate in test support for on-call release windows or production incident triage. Apply learnings from Root Cause Analyses (RCAs) to build preventative test cases.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,9,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt; Research and adopt emerging QA automation tools, test frameworks, and testing methodologies to improve overall test efficiency.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,10,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Compliance \u0026amp;amp; Standards:\u0026lt;/strong\u0026gt; Ensure all quality assurance workflows comply with industry regulations and company security standards.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;6\u0026quot;\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;7\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s or Master’s degree in Computer Science, Information Technology, or a related field.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Experience:\u0026lt;/strong\u0026gt; 2–4 years of experience in QA engineering, test automation, and functional testing for highly-available, reliable SaaS applications based on a microservices architecture.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Automation \u0026amp;amp; Core Tech Stack:\u0026lt;/strong\u0026gt; Hands-on expertise in test automation framework creation and execution using \u0026lt;strong data-path-to-node=\u0026quot;7,2,0\u0026quot; data-index-in-node=\u0026quot;107\u0026quot;\u0026gt;Java\u0026lt;/strong\u0026gt;, \u0026lt;strong data-path-to-node=\u0026quot;7,2,0\u0026quot; data-index-in-node=\u0026quot;113\u0026quot;\u0026gt;Python\u0026lt;/strong\u0026gt;, or \u0026lt;strong data-path-to-node=\u0026quot;7,2,0\u0026quot; data-index-in-node=\u0026quot;124\u0026quot;\u0026gt;JavaScript\u0026lt;/strong\u0026gt; (e.g., Selenium, Cypress, Playwright, RestAssured, or PyTest).\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;API \u0026amp;amp; Microservices Testing:\u0026lt;/strong\u0026gt; Deep expertise in REST API testing (using tools like Postman, RestAssured, or similar) and microservices validation hosted on AWS.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,4,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Domain Knowledge (Desirable):\u0026lt;/strong\u0026gt; Experience or familiarity with cloud telephony, UCaaS, CCaaS, SIP, SBC, or CPaaS provider integrations.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,5,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Database \u0026amp;amp; Messaging Testing:\u0026lt;/strong\u0026gt; Experience validating data persistence across databases (e.g., PostgreSQL, MySQL, MongoDB) and message queues / streaming pipelines (e.g., Kafka, Flink).\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,6,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Containers \u0026amp;amp; CI/CD Integration:\u0026lt;/strong\u0026gt; Hands-on experience with Docker/Kubernetes containerized environments and integrating test execution into CI/CD pipelines (e.g., Jenkins, GitHub Actions).\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,7,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Test Design Practices:\u0026lt;/strong\u0026gt; Proficient in designing robust test plans, regression suites, edge-case scenarios, and automated unit/API test coverage.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,8,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Code \u0026amp;amp; Automation Quality:\u0026lt;/strong\u0026gt; Passion for writing clean, standards-compliant, maintainable test scripts and frameworks.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,9,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Collaboration \u0026amp;amp; Communication:\u0026lt;/strong\u0026gt; Experience working effectively within geographically distributed cross-functional teams with excellent written and verbal communication skills.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;attachment-container unknown\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11331,"name":"Engineering","child_ids":[],"parent_id":70604}],"offices":[{"id":200427,"name":"India (Onsite)","location":null,"child_ids":[],"parent_id":76207}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8133781/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/6717105","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3098836,"location":{"name":"San Francisco "},"metadata":null,"id":6717105,"updated_at":"2026-08-16T17:12:30-04:00","requisition_id":"2550","title":"Talent Community","company_name":"Talkdesk","first_published":"2025-03-17T15:10:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p data-pm-slice=\u0026quot;1 1 []\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join Our Talent Community!\u0026lt;/strong\u0026gt; At Talkdesk, we believe that great talent is the key to our success. If you don’t see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our Talent Community!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;By joining our Talent Community, you can:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Share your resume and professional background with our Talent Acquisition team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Be considered for future job opportunities that match your skills, experience, and interests.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Stay informed about new openings, company updates, and career opportunities at Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who Should Join?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Professionals interested in working at Talkdesk across different functions such as Engineering, Sales, Customer Success, Marketing, Operations, HR, Finance, and more.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Individuals with diverse backgrounds and experiences who want to be part of an innovative and fast-growing company.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Candidates looking for remote, hybrid, or on-site opportunities across various global locations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How It Works:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Submit your application to our Talent Community by sharing your CV and key details about your experience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Our Talent Acquisition team will review your profile and keep it on file.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;If a position that aligns with your background becomes available, we’ll reach out to explore the opportunity with you.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Talkdesk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Be part of a dynamic, global company at the forefront of cloud-based customer experience solutions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work in an inclusive and collaborative environment that values innovation, diversity, and growth.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Gain access to potential career opportunities that match your skills and aspirations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re excited to connect with talented individuals like you! Apply today and take the first step toward a future with Talkdesk.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11332,"name":"Administrative","child_ids":[],"parent_id":79091}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/6717105/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8159422","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3531441,"location":{"name":"Remote"},"metadata":null,"id":8159422,"updated_at":"2026-09-08T14:01:29-04:00","requisition_id":"R0011759","title":"Technical Support Engineer","company_name":"Talkdesk","first_published":"2026-09-08T14:01:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Technical Support Engineer - Premium Care \u0026lt;/strong\u0026gt;serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Specific Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Reporting Applications:\u0026lt;/strong\u0026gt; Issue Triage \u0026amp;amp; Support, Data Verification, User Management \u0026amp;amp; Access Control, and Incident Escalation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Workforce Management (WFM) Applications: \u0026lt;/strong\u0026gt;Schedule \u0026amp;amp; Roster Support, Configuration \u0026amp;amp; Maintenance, Data Sync \u0026amp;amp; Integration Monitoring, and Ticketing \u0026amp;amp; Troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Quality Management (QM) Applications: \u0026lt;/strong\u0026gt;Platform Administration, Recording \u0026amp;amp; Media Troubleshooting, System Health Monitoring, and Access \u0026amp;amp; Role Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity working with Government (Federal, State, Local), or Education customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigorous Ticketing Hygiene\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SLA Compliance \u0026amp;amp; Tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation \u0026amp;amp; Ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge Base Maintenance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incident Communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in a client-facing technical role for a product business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving, decision-making, and critical-thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make sense of something complex and explain it in plain English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional, courteous and committed to providing amazing customer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-minded, positive and keen to learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attitude, team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work flexible hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keen to mentor and help train junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;College degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $45,073 - $79,497\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;The application window is expected to close at least XX days from the posting date. The application was posted on MM/DD/YYYY.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11328,"name":"Customer Support","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8159422/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8103304","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510539,"location":{"name":"Remote"},"metadata":null,"id":8103304,"updated_at":"2026-08-26T13:04:53-04:00","requisition_id":"R0011710","title":"Technical Support Engineer - Platform Support","company_name":"Talkdesk","first_published":"2026-08-07T10:10:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Technical Support Engineer - Platform Support\u0026lt;/strong\u0026gt; serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Specific Duties and Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Reporting Applications:\u0026lt;/strong\u0026gt; Issue Triage \u0026amp;amp; Support, Data Verification, User Management \u0026amp;amp; Access Control, and Incident Escalation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Workforce Management (WFM) Applications: \u0026lt;/strong\u0026gt;Schedule \u0026amp;amp; Roster Support, Configuration \u0026amp;amp; Maintenance, Data Sync \u0026amp;amp; Integration Monitoring, and Ticketing \u0026amp;amp; Troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with Quality Management (QM) Applications: \u0026lt;/strong\u0026gt;Platform Administration, Recording \u0026amp;amp; Media Troubleshooting, System Health Monitoring, and Access \u0026amp;amp; Role Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigorous Ticketing Hygiene\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SLA Compliance \u0026amp;amp; Tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation \u0026amp;amp; Ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge Base Maintenance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incident Communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in a client-facing technical role for a product business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving, decision-making, and critical-thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make sense of something complex and explain it in plain English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional, courteous and committed to providing amazing customer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-minded, positive and keen to learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attitude, team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work flexible hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keen to mentor and help train junior team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;College degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $45,073 - $79,497\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 08/07/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11328,"name":"Customer Support","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8103304/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/8103819","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510741,"location":{"name":"United States"},"metadata":null,"id":8103819,"updated_at":"2026-08-31T12:42:38-04:00","requisition_id":"R0011725","title":"Vice President, Customer Delivery","company_name":"Talkdesk","first_published":"2026-08-31T12:42:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As the Vice President of Customer Delivery, your primary mission is to define and execute a comprehensive global \u0026lt;strong\u0026gt;customer delivery strategy\u0026lt;/strong\u0026gt; aligned with Talkdesk’s business objectives, driving exceptional customer ROI, adoption, and sustainable enterprise growth. Operating at the executive level, you will manage, lead, and scale a global, multi-departmental \u0026lt;strong\u0026gt;delivery organization encompassing Global Professional Services, Agentic Delivery, Forward Deployed teams, and other technical delivery capabilities.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own Talkdesk\u0026#39;s \u0026lt;strong\u0026gt;global customer delivery organization\u0026lt;/strong\u0026gt;, directly leading the evolution and execution of our global unified delivery model across core CCaaS and AI/agentic solutions, with particular focus on scaling our Agentic Delivery and Forward Deployed capabilities. Reporting directly to the Chief Product, Technology \u0026amp;amp; Customer Officer, you will act as a pivotal executive leader—bridging high-level technical architecture and product innovation with on-the-ground customer execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As AI continues to be a core part of our portfolio and we expand our agentic capabilities, you will build on and scale proven delivery methodologies and Forward Deployed models to drive greater consistency, accelerate time-to-value, and deliver measurable customer outcomes across our portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Global Delivery \u0026amp;amp; AI Transformation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unified Global Delivery:\u0026lt;/strong\u0026gt; Lead the strategy and execution of Talkdesk’s global delivery model across CCaaS and AI/agentic solutions, including Agentic Delivery and Forward Deployed teams, establishing scalable, repeatable deployment methodologies and a consistent customer experience across our portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Innovation \u0026amp;amp; Customer ROI:\u0026lt;/strong\u0026gt; Act as a key catalyst for organizational change, evolving our delivery capabilities as we scale AI and agentic solutions alongside our core CCaaS offerings, building the technical and Forward Deployed capabilities required to deliver increasingly complex AI solutions and ensure enterprise customers accelerate time-to-value and achieve measurable ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Delivery Excellence:\u0026lt;/strong\u0026gt; Optimize the delivery operating structure and capabilities to meet the changing needs of our product portfolio and customers, bringing together the right Professional Services, technical, and cross-functional resources around customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; Technology Alignment:\u0026lt;/strong\u0026gt; Work in direct partnership with Product and Engineering executive leaders to translate real-world deployment insights, customer edge cases, and field feedback into actionable product roadmap priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership \u0026amp;amp; Global Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Outcomes:\u0026lt;/strong\u0026gt; Formulate and implement overarching strategies to continuously elevate the \u0026lt;strong\u0026gt;customer delivery experience\u0026lt;/strong\u0026gt;, driving successful implementation, adoption, accelerated time-to-value, and measurable customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Accountability \u0026amp;amp; Enterprise Thinking:\u0026lt;/strong\u0026gt; Own the overall success of the \u0026lt;strong\u0026gt;global customer delivery function\u0026lt;/strong\u0026gt;. Apply broad business acumen to make strategic, enterprise-wide decisions that impact multiple functions and drive the company\u0026#39;s long-term growth and profitability goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Management \u0026amp;amp; P\u0026amp;amp;L Governance:\u0026lt;/strong\u0026gt; Develop, manage, and optimize global multi-million dollar budgets across \u0026lt;strong\u0026gt;customer delivery\u0026lt;/strong\u0026gt;, balancing revenue targets and gross margins while driving operational efficiencies and delivering regular financial and operational reporting to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Orchestration \u0026amp;amp; Executive Interaction\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Customer Delivery:\u0026lt;/strong\u0026gt; Provide executive oversight for complex and high-impact customer implementations, ensuring teams are aligned on scope, execution, risks, and outcomes. Step in directly with customers when needed to remove delivery barriers, resolve critical escalations, and ensure successful execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic GTM Alignment:\u0026lt;/strong\u0026gt; Collaborate seamlessly with Sales, Revenue, Product, and Marketing leaders to align pre-sales expectations, execute smooth customer handoffs, \u0026lt;strong\u0026gt;ensure successful delivery\u0026lt;/strong\u0026gt;, and identify opportunities to improve customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Development \u0026amp;amp; Organizational Capability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale High-Performing Teams:\u0026lt;/strong\u0026gt; Drive talent strategy across the \u0026lt;strong\u0026gt;global delivery organization\u0026lt;/strong\u0026gt; by recruiting, developing, and retaining world-class leaders and practitioners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship \u0026amp;amp; Culture of Excellence:\u0026lt;/strong\u0026gt; Provide strategic direction, mentorship, and executive succession planning while fostering an inclusive, transparent culture centered on accountability, high-quality execution, and AI fluency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desired Background\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 15+ years of progressive leadership experience in Professional Services within global SaaS or cloud enterprise environments, including 5+ years in a senior executive role (VP or SVP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership:\u0026lt;/strong\u0026gt; Strong technical foundation and demonstrated ability to lead highly technical customer delivery organizations, engage deeply with Product and Engineering teams, and credibly navigate enterprise architecture, integrations, AI/agentic solutions, and complex deployment environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Master\u0026#39;s degree or MBA highly preferred; Bachelor\u0026#39;s degree required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence:\u0026lt;/strong\u0026gt; Exceptional communication, persuasion, and C-suite negotiation skills. Proven ability to translate complex technical, product, and operational concepts into clear business value for enterprise executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Delivery Leadership:\u0026lt;/strong\u0026gt; Demonstrated success leading complex, large-scale enterprise implementations and evolving global delivery models across multiple products, technologies, and customer segments, including technical and Forward Deployed delivery motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Knowledge \u0026amp;amp; AI Expertise:\u0026lt;/strong\u0026gt; Deep understanding of enterprise AI delivery (including Generative AI, LLMs, and agentic frameworks), contact center operations (CCaaS/UCaaS), enterprise software implementations, and customer retention strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex Problem-Solving:\u0026lt;/strong\u0026gt; Strong analytical and executive decision-making skills with a track record of implementing innovative solutions to overcome structural, operational, or deployment bottlenecks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Scope:\u0026lt;/strong\u0026gt; Proven ability to build, manage, and inspire large, distributed, multi-tiered global \u0026lt;strong\u0026gt;delivery organizations\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;: $262,000 - $477,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 7 days from the posting date. The application was posted on 08/31/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":20711,"name":"Professional Services","child_ids":[],"parent_id":70290}],"offices":[{"id":74677,"name":"USA (Remote)","location":null,"child_ids":[112102],"parent_id":210311}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8103819/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7815992","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3412956,"location":{"name":"Seattle"},"metadata":null,"id":7815992,"updated_at":"2026-08-24T19:06:55-04:00","requisition_id":"R0011453","title":"Vice President, Customer Experience Manager","company_name":"Talkdesk","first_published":"2026-04-16T09:36:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Vice President, Customer Experience Manager\u0026lt;/strong\u0026gt; is a strategic, high-impact leader responsible for defining and scaling a unified customer experience model across the globe.This role leads a consolidated team of Customer Experience Managers (CXMs), combining Customer Success and Technical Account Management into a single, outcome-driven function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core mandate of this role is accelerating adoption of \u0026lt;strong\u0026gt;Talkdesk’s AI-powered solutions\u0026lt;/strong\u0026gt;, ensuring customers fully realize the value of automation, intelligent routing, and AI-driven customer engagement. The VP will champion an AI-first mindset—both internally and externally—guiding customers on how to operationalize AI to transform their contact center strategies and deliver measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a leader of leaders, this executive aligns business value with technical execution, driving seamless customer journeys that maximize adoption, retention (NRR), and expansion across complex enterprise accounts. The role requires deep technical expertise—ideally grounded in early-career experience in product, engineering, or architecture—paired with strong executive presence to engage from developers to the C-suite.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Organizational Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and scale a high-performing, multi-layered CX leadership team across the globe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the evolution to a unified CXM model, integrating business and technical skill sets into a single customer-facing function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish career paths and competency models emphasizing technical depth, AI fluency, and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate a culture of innovation, accountability, and AI-first thinking across the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Adoption \u0026amp;amp; Customer Transformation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the adoption and expansion of Talkdesk AI solutions across the customer base, ensuring customers leverage AI to drive efficiency and differentiated experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to define and execute AI strategies, including automation, conversational AI, and intelligent orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed AI best practices into all stages of the customer lifecycle—from onboarding through expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal and external evangelist for AI-driven customer experience transformation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; Technical Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the executive bridge between customer technical teams and internal Product \u0026amp;amp; Engineering organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate platform performance, AI utilization, and technical health into clear business outcomes and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide executive oversight on complex initiatives, including APIs, CRM integrations, and AI-enabled workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to influence product innovation, particularly in AI and automation capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Growth, Retention \u0026amp;amp; Executive Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own global retention and expansion targets (NRR and GRR) across strategic accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales and GTM leadership to identify AI-led growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain C-suite relationships, positioning AI adoption as a strategic lever for business transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior escalation point for complex technical and transformational engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; Transformation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable playbooks that integrate AI adoption into onboarding, adoption, and lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement frameworks to measure technical health, AI utilization, and customer maturity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead organizational transformation, integrating technical and business roles into a cohesive, AI-enabled CX model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational rigor, consistency, and data-driven decision-making across the post-sales lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in Customer Success, Technical Account Management, Professional Services, or Product within enterprise SaaS (CCaaS/CX platforms preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical foundation, ideally with early-career experience in Product, Engineering, or Solution Architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience driving \u0026lt;strong\u0026gt;AI/automation adoption\u0026lt;/strong\u0026gt; for enterprise customers, with a clear understanding of how AI delivers business value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading global or regional (North America) multi-tiered teams in high-growth environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in cloud architecture, APIs, enterprise integrations (e.g., CRM systems), and AI-driven platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting complex industries such as Financial Services, Healthcare/Life Sciences, and Retail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong change management background, including organizational design and transformation initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Startup mindset with a bias for action, adaptability, and comfort operating in ambiguity; prior startup or high-growth company experience preferred but not required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive communication skills, with the ability to influence both technical and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset with the ability to connect technical performance and AI adoption to financial outcomes (NRR, ROI, EBITDA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required; MBA or advanced leadership training preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Range (OTE Pay)\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; $288,500 - $396,500\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Types of Pay\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Insurance\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retirement Benefits\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;401(k) plan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off\u0026lt;/strong\u0026gt;: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt;: Talkdesk offers 14 paid holidays each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Sick Leave\u0026lt;/strong\u0026gt;: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Method of Application\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;Apply online.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application Window\u0026lt;/strong\u0026gt;: The application window is expected to close at least 10 days from the posting date. The application was posted on 04/16/2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All questions or concerns about this posting should be directed to the Talent team at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:People.Support@talkdesk.com\u0026quot;\u0026gt;Talent@talkdesk.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work Environment and Physical Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: justify;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 10pt;\u0026quot;\u0026gt;The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":11330,"name":"Customer Experience","child_ids":[],"parent_id":70290}],"offices":[{"id":233764,"name":"Seattle","location":null,"child_ids":[],"parent_id":210310}],"ai_disclaimer":"\u003cp\u003e\u003cstrong style=\"font-size: 14px;\"\u003eAt Talkdesk, we are an AI-first organization.\u003c/strong\u003e\u003cspan style=\"font-size: 14px;\"\u003e We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eThese tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 14px;\"\u003eWhere AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","include_ai_disclaimer":true,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7815992/ai_opt_out"}],"meta":{"total":42}}