{"absolute_url":"https://stripe.com/jobs/search?gh_jid=8074923","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3498600,"location":{"name":"New York, NY"},"metadata":null,"id":8074923,"updated_at":"2026-09-04T14:12:11-04:00","requisition_id":"see Opening ID","title":"Consumer Operations, Program Manager","company_name":"Stripe","first_published":"2026-07-20T12:55:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Consumer Operations, Program Manager - Stripe, LLC - New York, NY\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Stripe\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone\u0026#39;s reach while doing the most important work of your career.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop customer support strategies and implement tools to enhance self-service options for users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Must have a Bachelor\u0026#39;s degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor\u0026#39;s progressive experience in Operations. Must also have each of the following:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 years experience pulling data, creating queries and analyzing large datasets using SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year experience coordinating feedback loops between end users, support teams and product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary: $150,301 - $210,600/yr\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;40 hrs/week\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;50% Telecommuting permitted\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Multiple Positions Available.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;NY33 \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;#LI-DNI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":365162,"name":"Global Operations","child_ids":[],"parent_id":349230}],"offices":[{"id":344486,"name":"US-PERM","location":null,"child_ids":[],"parent_id":65234}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8074923/ai_opt_out"}