{"absolute_url":"https://stripe.com/jobs/search?gh_jid=7994541","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3467913,"location":{"name":"Singapore"},"metadata":null,"id":7994541,"updated_at":"2026-09-04T14:12:06-04:00","requisition_id":"See Opening ID","title":"Fraud Operations Manager (Mandarin-speaking)","company_name":"Stripe","first_published":"2026-06-12T05:05:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Stripe\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone\u0026#39;s reach while doing the most important work of your career.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.\u0026amp;nbsp; From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe\u0026#39;s highly complex and evolving fraud landscape.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear goals, provide coaching and feedback, and support the professional growth of team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set a strategic vision for the team and build the path to execute it in both the short and long-term.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain oversight of operational vendor performance related to risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and manage core metrics, SLAs, and performance of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure risk management efforts do not compromise the user experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering a user-centric experience while effectively managing risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency sourcing and analyzing data using SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with engineering teams to develop and enhance investigative tools and treatments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":299944,"name":"4896 Fraud Operations","child_ids":[],"parent_id":84940}],"offices":[{"id":86997,"name":"Singapore Locations","location":null,"child_ids":[81542,106345],"parent_id":4260}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7994541/ai_opt_out"}