{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5134983007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4631060007,"location":{"name":"Waltham, Massachusetts, United States"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5134983007,"updated_at":"2026-06-16T10:21:47-04:00","requisition_id":"93","title":"Business Development Representative","company_name":"Steer","first_published":"2026-05-14T21:10:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Business Development Representative\u0026lt;/strong\u0026gt; to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role is 5x a week onsite in Waltham, MA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;There is the potential for a hybrid working schedule after 3 months of tenure.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; $90k OTE ($60,000 base salary + commission)\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Self-Starter:\u0026lt;/strong\u0026gt; You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Empathetic \u0026amp;amp; Professional:\u0026lt;/strong\u0026gt; You are approachable and professional, with a genuine desire to help business owners achieve their goals.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Resilient \u0026amp;amp; Persistent:\u0026lt;/strong\u0026gt; You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Strong Communicator:\u0026lt;/strong\u0026gt; You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Organized \u0026amp;amp; Disciplined:\u0026lt;/strong\u0026gt; You are dependable and consistent in meeting deadlines and managing your pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Coachable:\u0026lt;/strong\u0026gt; You are enthusiastic, open to feedback, and committed to continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive Outbound Growth:\u0026lt;/strong\u0026gt; Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Master the Product:\u0026lt;/strong\u0026gt; Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Consultative Selling:\u0026lt;/strong\u0026gt; Employ a consultative approach to understand prospects\u0026#39; needs and tailor presentations to their specific pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management:\u0026lt;/strong\u0026gt; Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Partner for Success:\u0026lt;/strong\u0026gt; Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Must Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;1+ years of sales experience\u0026lt;/strong\u0026gt;, specifically in outbound prospecting or business development.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proven Track Record:\u0026lt;/strong\u0026gt; A history of meeting or exceeding sales quotas and activity metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication Skills:\u0026lt;/strong\u0026gt; Excellent verbal and written communication skills with comfort in phone-based outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Presentation Skills:\u0026lt;/strong\u0026gt; Experience performing product demonstrations and consultations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Presence:\u0026lt;/strong\u0026gt; Ability to commute to the \u0026lt;strong\u0026gt;Waltham, MA office.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Industry Experience:\u0026lt;/strong\u0026gt; Familiarity with the automotive industry, home services, or blue-collar sectors.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SaaS Background:\u0026lt;/strong\u0026gt; Experience selling software or working in a high-growth startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Tech Stack:\u0026lt;/strong\u0026gt; Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol class=\u0026quot;ol1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Initial Screen (Lead Recruiter\u0026lt;/strong\u0026gt;) - 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring Manager Interview (Sales Manager)\u0026lt;/strong\u0026gt; - 45 min\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership Interview (CRO) \u0026lt;/strong\u0026gt;- 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reference Checks\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;100% employer-paid medical insurance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt; with a 15-day minimum\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equity package\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;401(k)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Growth \u0026amp;amp; Learning Stipend\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;WFH Equipment\u0026lt;/strong\u0026gt; (for your home setup)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A collaborative, high-ownership culture\u0026lt;/strong\u0026gt; with opportunities for career development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025327007,"name":"Sales","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023339007,"name":"United States (Remote)","location":"United States (Remote)","child_ids":[4023341007,4023340007],"parent_id":4035316007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5162088007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4631060007,"location":{"name":"Waltham, Massachusetts, United States"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5162088007,"updated_at":"2026-06-16T10:22:15-04:00","requisition_id":"93","title":"Business Development Specialist, SMB","company_name":"Steer","first_published":"2026-06-11T10:14:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Business Development Specialist, SMB\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role is 5x a week onsite in Waltham, MA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;There is the potential for a hybrid working schedule after 3 months of tenure.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; $90k OTE ($60,000 base salary + commission)\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Self-Starter:\u0026lt;/strong\u0026gt; You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Empathetic \u0026amp;amp; Professional:\u0026lt;/strong\u0026gt; You are approachable and professional, with a genuine desire to help business owners achieve their goals.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Resilient \u0026amp;amp; Persistent:\u0026lt;/strong\u0026gt; You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Strong Communicator:\u0026lt;/strong\u0026gt; You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Organized \u0026amp;amp; Disciplined:\u0026lt;/strong\u0026gt; You are dependable and consistent in meeting deadlines and managing your pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Coachable:\u0026lt;/strong\u0026gt; You are enthusiastic, open to feedback, and committed to continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive Outbound Growth:\u0026lt;/strong\u0026gt; Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Master the Product:\u0026lt;/strong\u0026gt; Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Consultative Selling:\u0026lt;/strong\u0026gt; Employ a consultative approach to understand prospects\u0026#39; needs and tailor presentations to their specific pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management:\u0026lt;/strong\u0026gt; Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Partner for Success:\u0026lt;/strong\u0026gt; Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Must Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;1+ years of sales experience\u0026lt;/strong\u0026gt;, specifically in outbound prospecting or business development.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proven Track Record:\u0026lt;/strong\u0026gt; A history of meeting or exceeding sales quotas and activity metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication Skills:\u0026lt;/strong\u0026gt; Excellent verbal and written communication skills with comfort in phone-based outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Presentation Skills:\u0026lt;/strong\u0026gt; Experience performing product demonstrations and consultations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Presence:\u0026lt;/strong\u0026gt; Ability to commute to the \u0026lt;strong\u0026gt;Waltham, MA office.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Industry Experience:\u0026lt;/strong\u0026gt; Familiarity with the automotive industry, home services, or blue-collar sectors.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SaaS Background:\u0026lt;/strong\u0026gt; Experience selling software or working in a high-growth startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Tech Stack:\u0026lt;/strong\u0026gt; Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol class=\u0026quot;ol1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Initial Screen (Lead Recruiter\u0026lt;/strong\u0026gt;) - 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring Manager Interview (Sales Manager)\u0026lt;/strong\u0026gt; - 45 min\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership Interview (CRO) \u0026lt;/strong\u0026gt;- 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reference Checks\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;100% employer-paid medical insurance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt; with a 15-day minimum\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equity package\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;401(k)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Growth \u0026amp;amp; Learning Stipend\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;WFH Equipment\u0026lt;/strong\u0026gt; (for your home setup)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A collaborative, high-ownership culture\u0026lt;/strong\u0026gt; with opportunities for career development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025327007,"name":"Sales","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023339007,"name":"United States (Remote)","location":"United States (Remote)","child_ids":[4023341007,4023340007],"parent_id":4035316007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5160877007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4631060007,"location":{"name":"Waltham, Massachusetts, United States"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5160877007,"updated_at":"2026-06-16T10:22:32-04:00","requisition_id":"93","title":"Inside Sales Representative","company_name":"Steer","first_published":"2026-06-10T09:06:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Inside Sales Representative\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role is 5x a week onsite in Waltham, MA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;There is the potential for a hybrid working schedule after 3 months of tenure.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; $90k OTE ($60,000 base salary + commission)\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Self-Starter:\u0026lt;/strong\u0026gt; You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Empathetic \u0026amp;amp; Professional:\u0026lt;/strong\u0026gt; You are approachable and professional, with a genuine desire to help business owners achieve their goals.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Resilient \u0026amp;amp; Persistent:\u0026lt;/strong\u0026gt; You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Strong Communicator:\u0026lt;/strong\u0026gt; You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Organized \u0026amp;amp; Disciplined:\u0026lt;/strong\u0026gt; You are dependable and consistent in meeting deadlines and managing your pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Coachable:\u0026lt;/strong\u0026gt; You are enthusiastic, open to feedback, and committed to continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive Outbound Growth:\u0026lt;/strong\u0026gt; Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Master the Product:\u0026lt;/strong\u0026gt; Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Consultative Selling:\u0026lt;/strong\u0026gt; Employ a consultative approach to understand prospects\u0026#39; needs and tailor presentations to their specific pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management:\u0026lt;/strong\u0026gt; Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Partner for Success:\u0026lt;/strong\u0026gt; Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Must Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;1+ years of sales experience\u0026lt;/strong\u0026gt;, specifically in outbound prospecting or business development.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proven Track Record:\u0026lt;/strong\u0026gt; A history of meeting or exceeding sales quotas and activity metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication Skills:\u0026lt;/strong\u0026gt; Excellent verbal and written communication skills with comfort in phone-based outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Presentation Skills:\u0026lt;/strong\u0026gt; Experience performing product demonstrations and consultations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Presence:\u0026lt;/strong\u0026gt; Ability to commute to the \u0026lt;strong\u0026gt;Waltham, MA office.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Industry Experience:\u0026lt;/strong\u0026gt; Familiarity with the automotive industry, home services, or blue-collar sectors.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SaaS Background:\u0026lt;/strong\u0026gt; Experience selling software or working in a high-growth startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Tech Stack:\u0026lt;/strong\u0026gt; Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol class=\u0026quot;ol1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Initial Screen (Lead Recruiter\u0026lt;/strong\u0026gt;) - 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring Manager Interview (Sales Manager)\u0026lt;/strong\u0026gt; - 45 min\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership Interview (CRO) \u0026lt;/strong\u0026gt;- 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reference Check\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;100% employer-paid medical insurance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt; with a 15-day minimum\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equity package\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;401(k)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Growth \u0026amp;amp; Learning Stipend\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;WFH Equipment\u0026lt;/strong\u0026gt; (for your home setup)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A collaborative, high-ownership culture\u0026lt;/strong\u0026gt; with opportunities for career development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025327007,"name":"Sales","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023339007,"name":"United States (Remote)","location":"United States (Remote)","child_ids":[4023341007,4023340007],"parent_id":4035316007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5147823007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4614427007,"location":{"name":"United States (Remote)"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5147823007,"updated_at":"2026-06-11T14:23:04-04:00","requisition_id":"89","title":"Manager of Client Success","company_name":"Steer","first_published":"2026-05-27T13:48:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;As the Manager of Client Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified \u0026quot;Account Health\u0026quot; framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn \u0026quot;crowdsourced\u0026quot; Slack knowledge into repeatable, data-driven playbooks that drive global retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You understand that an Enterprise lead needs a different \u0026quot;touch\u0026quot; than a high-volume user, and you know how to build systems for both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in the \u0026quot;grey area.\u0026quot; You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Segment the Strategy:\u0026lt;/strong\u0026gt; Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the Health Engine:\u0026lt;/strong\u0026gt; Develop a standardized \u0026lt;strong\u0026gt;Account Health Scoring system\u0026lt;/strong\u0026gt; that identifies risk across the entire 1,000+ account base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operationalize the \u0026quot;Hive-Mind\u0026quot;:\u0026lt;/strong\u0026gt; Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Proactive Retention:\u0026lt;/strong\u0026gt; Move the team away from reactive \u0026quot;firefighting\u0026quot; by using leading indicators to trigger outreach before a customer is at risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor \u0026amp;amp; Measure:\u0026lt;/strong\u0026gt; Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Must Have:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience:\u0026lt;/strong\u0026gt; 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Versatile CS Background:\u0026lt;/strong\u0026gt; Proven experience managing \u0026lt;strong\u0026gt;both\u0026lt;/strong\u0026gt; high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Proficiency:\u0026lt;/strong\u0026gt; Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Thinking:\u0026lt;/strong\u0026gt; Ability to design processes that scale; you’ve successfully implemented a new tool, workflow, or playbook in the past.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Emotional Intelligence:\u0026lt;/strong\u0026gt; A coaching-first management style that fits our supportive, collaborative culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nice to Have:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Literacy:\u0026lt;/strong\u0026gt; Ability to work with advanced data visualization tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CS Ops Familiarity:\u0026lt;/strong\u0026gt; Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the automotive industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1. Initial Screen - 30min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2. Hiring Manager Interview - 60min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3. Case Study Assessment - 45min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Problem Solving Exercise - 60min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4. Cross-Functional Interview - 30min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental and Vision insurance within 30 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% employer-paid medical insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO with 15 days minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FSA and HSA options\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth \u0026amp;amp; Wellness Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WFH Equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chance to work with the latest technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, high ownership culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for development and career growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025319007,"name":"Customer Success","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023339007,"name":"United States (Remote)","location":"United States (Remote)","child_ids":[4023341007,4023340007],"parent_id":4035316007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5099976007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4614427007,"location":{"name":"United States (Remote)"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5099976007,"updated_at":"2026-06-11T14:23:04-04:00","requisition_id":"89","title":"Manager of Customer Success","company_name":"Steer","first_published":"2026-04-08T10:15:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified \u0026quot;Account Health\u0026quot; framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn \u0026quot;crowdsourced\u0026quot; Slack knowledge into repeatable, data-driven playbooks that drive global retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You understand that an Enterprise lead needs a different \u0026quot;touch\u0026quot; than a high-volume user, and you know how to build systems for both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in the \u0026quot;grey area.\u0026quot; You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Segment the Strategy:\u0026lt;/strong\u0026gt; Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the Health Engine:\u0026lt;/strong\u0026gt; Develop a standardized \u0026lt;strong\u0026gt;Account Health Scoring system\u0026lt;/strong\u0026gt; that identifies risk across the entire 1,000+ account base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operationalize the \u0026quot;Hive-Mind\u0026quot;:\u0026lt;/strong\u0026gt; Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Proactive Retention:\u0026lt;/strong\u0026gt; Move the team away from reactive \u0026quot;firefighting\u0026quot; by using leading indicators to trigger outreach before a customer is at risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor \u0026amp;amp; Measure:\u0026lt;/strong\u0026gt; Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Must Have:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience:\u0026lt;/strong\u0026gt; 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Versatile CS Background:\u0026lt;/strong\u0026gt; Proven experience managing \u0026lt;strong\u0026gt;both\u0026lt;/strong\u0026gt; high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Proficiency:\u0026lt;/strong\u0026gt; Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Thinking:\u0026lt;/strong\u0026gt; Ability to design processes that scale; you’ve successfully implemented a new tool, workflow, or playbook in the past.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Emotional Intelligence:\u0026lt;/strong\u0026gt; A coaching-first management style that fits our supportive, collaborative culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nice to Have:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Literacy:\u0026lt;/strong\u0026gt; Ability to work with advanced data visualization tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CS Ops Familiarity:\u0026lt;/strong\u0026gt; Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the automotive industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1. Initial Screen - 30min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2. Hiring Manager Interview - 60min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3. Case Study Assessment - 45min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Problem Solving Exercise - 60min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4. Cross-Functional Interview - 30min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental and Vision insurance within 30 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% employer-paid medical insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO with 15 days minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FSA and HSA options\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth \u0026amp;amp; Wellness Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WFH Equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chance to work with the latest technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, high ownership culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for development and career growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025319007,"name":"Customer Success","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023339007,"name":"United States (Remote)","location":"United States (Remote)","child_ids":[4023341007,4023340007],"parent_id":4035316007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5165271007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4641112007,"location":{"name":"Waltham, Massachusetts, United States"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5165271007,"updated_at":"2026-06-17T09:41:59-04:00","requisition_id":"94","title":"Manager of Sales","company_name":"Steer","first_published":"2026-06-15T16:09:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Manager of Sales to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We measure success three ways: rooftops added, MRR grown, and the success of your reps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead \u0026amp;amp; Develop the Team:\u0026lt;/strong\u0026gt; Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coach With Data:\u0026lt;/strong\u0026gt; Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Full Funnel:\u0026lt;/strong\u0026gt; Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build \u0026amp;amp; Maintain the Playbook:\u0026lt;/strong\u0026gt; Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI Tools:\u0026lt;/strong\u0026gt; Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate Strategically:\u0026lt;/strong\u0026gt; Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication. You give direct feedback with empathy and explain complex strategies clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with or interest in bringing AI tools into sales workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in automotive, SMB, or blue-collar verticals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of promoting BDRs into closing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with HubSpot and Nooks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Initial Screen (Lead Recruiter\u0026lt;/strong\u0026gt;) - 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring Manager Interview (Sales Manager)\u0026lt;/strong\u0026gt; - 45 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presentation (Sales Manager, CRO)\u0026lt;/strong\u0026gt; - 60 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct Report Interview (Team Lead)\u0026lt;/strong\u0026gt; - 15 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career Journey/Problem Solving Exercise (Head of People) \u0026lt;/strong\u0026gt;- 60 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reference Checks\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental and Vision insurance within 30 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% employer-paid medical insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO with 15 days minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FSA and HSA options\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WFH Equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chance to work with the latest technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, high ownership culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for development and career growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025327007,"name":"Sales","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023340007,"name":"Waltham, MA","location":"Waltham, Massachusetts, United States","child_ids":[],"parent_id":4023339007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5145256007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4614427007,"location":{"name":"United States (Remote)"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5145256007,"updated_at":"2026-06-11T14:23:04-04:00","requisition_id":"89","title":"Manager of Scaled Customer Success","company_name":"Steer","first_published":"2026-05-22T09:51:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified \u0026quot;Account Health\u0026quot; framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn \u0026quot;crowdsourced\u0026quot; Slack knowledge into repeatable, data-driven playbooks that drive global retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You understand that an Enterprise lead needs a different \u0026quot;touch\u0026quot; than a high-volume user, and you know how to build systems for both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in the \u0026quot;grey area.\u0026quot; You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Segment the Strategy:\u0026lt;/strong\u0026gt; Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the Health Engine:\u0026lt;/strong\u0026gt; Develop a standardized \u0026lt;strong\u0026gt;Account Health Scoring system\u0026lt;/strong\u0026gt; that identifies risk across the entire 1,000+ account base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operationalize the \u0026quot;Hive-Mind\u0026quot;:\u0026lt;/strong\u0026gt; Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Proactive Retention:\u0026lt;/strong\u0026gt; Move the team away from reactive \u0026quot;firefighting\u0026quot; by using leading indicators to trigger outreach before a customer is at risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor \u0026amp;amp; Measure:\u0026lt;/strong\u0026gt; Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Must Have:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience:\u0026lt;/strong\u0026gt; 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Versatile CS Background:\u0026lt;/strong\u0026gt; Proven experience managing \u0026lt;strong\u0026gt;both\u0026lt;/strong\u0026gt; high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Proficiency:\u0026lt;/strong\u0026gt; Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Thinking:\u0026lt;/strong\u0026gt; Ability to design processes that scale; you’ve successfully implemented a new tool, workflow, or playbook in the past.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Emotional Intelligence:\u0026lt;/strong\u0026gt; A coaching-first management style that fits our supportive, collaborative culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nice to Have:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Literacy:\u0026lt;/strong\u0026gt; Ability to work with advanced data visualization tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CS Ops Familiarity:\u0026lt;/strong\u0026gt; Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the automotive industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1. Initial Screen - 30min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2. Hiring Manager Interview - 60min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3. Case Study Assessment - 45min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Problem Solving Exercise - 60min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4. Cross-Functional Interview - 30min\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental and Vision insurance within 30 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% employer-paid medical insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO with 15 days minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FSA and HSA options\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth \u0026amp;amp; Wellness Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WFH Equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chance to work with the latest technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, high ownership culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for development and career growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025319007,"name":"Customer Success","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023339007,"name":"United States (Remote)","location":"United States (Remote)","child_ids":[4023341007,4023340007],"parent_id":4035316007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5160876007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4631060007,"location":{"name":"Waltham, Massachusetts, United States"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5160876007,"updated_at":"2026-06-16T10:22:51-04:00","requisition_id":"93","title":"Sales Development Representative","company_name":"Steer","first_published":"2026-06-10T09:04:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Sales Development Representative\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role is 5x a week onsite in Waltham, MA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;There is the potential for a hybrid working schedule after 6 months of tenure.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; $90k OTE ($60,000 base salary + commission)\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Self-Starter:\u0026lt;/strong\u0026gt; You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Empathetic \u0026amp;amp; Professional:\u0026lt;/strong\u0026gt; You are approachable and professional, with a genuine desire to help business owners achieve their goals.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Resilient \u0026amp;amp; Persistent:\u0026lt;/strong\u0026gt; You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Strong Communicator:\u0026lt;/strong\u0026gt; You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Organized \u0026amp;amp; Disciplined:\u0026lt;/strong\u0026gt; You are dependable and consistent in meeting deadlines and managing your pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Coachable:\u0026lt;/strong\u0026gt; You are enthusiastic, open to feedback, and committed to continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive Outbound Growth:\u0026lt;/strong\u0026gt; Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Master the Product:\u0026lt;/strong\u0026gt; Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Consultative Selling:\u0026lt;/strong\u0026gt; Employ a consultative approach to understand prospects\u0026#39; needs and tailor presentations to their specific pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management:\u0026lt;/strong\u0026gt; Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Partner for Success:\u0026lt;/strong\u0026gt; Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Must Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;1+ years of sales experience\u0026lt;/strong\u0026gt;, specifically in outbound prospecting or business development.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proven Track Record:\u0026lt;/strong\u0026gt; A history of meeting or exceeding sales quotas and activity metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication Skills:\u0026lt;/strong\u0026gt; Excellent verbal and written communication skills with comfort in phone-based outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Presentation Skills:\u0026lt;/strong\u0026gt; Experience performing product demonstrations and consultations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Presence:\u0026lt;/strong\u0026gt; Ability to commute to the \u0026lt;strong\u0026gt;Waltham, MA office.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Industry Experience:\u0026lt;/strong\u0026gt; Familiarity with the automotive industry, home services, or blue-collar sectors.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SaaS Background:\u0026lt;/strong\u0026gt; Experience selling software or working in a high-growth startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Tech Stack:\u0026lt;/strong\u0026gt; Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol class=\u0026quot;ol1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Initial Screen (Lead Recruiter\u0026lt;/strong\u0026gt;) - 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring Manager Interview (Sales Manager)\u0026lt;/strong\u0026gt; - 45 min\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership Interview (CRO) \u0026lt;/strong\u0026gt;- 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reference Checks\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;100% employer-paid medical insurance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt; with a 15-day minimum\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equity package\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;401(k)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Growth \u0026amp;amp; Learning Stipend\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;WFH Equipment\u0026lt;/strong\u0026gt; (for your home setup)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A collaborative, high-ownership culture\u0026lt;/strong\u0026gt; with opportunities for career development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025327007,"name":"Sales","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023339007,"name":"United States (Remote)","location":"United States (Remote)","child_ids":[4023341007,4023340007],"parent_id":4035316007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5155507007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4641112007,"location":{"name":"Waltham, Massachusetts, United States"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5155507007,"updated_at":"2026-06-17T09:41:42-04:00","requisition_id":"94","title":"Sr. Sales Manager","company_name":"Steer","first_published":"2026-06-04T13:15:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Sr. Sales Manager to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We measure success three ways: rooftops added, MRR grown, and the success of your reps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead \u0026amp;amp; Develop the Team:\u0026lt;/strong\u0026gt; Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coach With Data:\u0026lt;/strong\u0026gt; Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Full Funnel:\u0026lt;/strong\u0026gt; Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build \u0026amp;amp; Maintain the Playbook:\u0026lt;/strong\u0026gt; Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use AI Tools:\u0026lt;/strong\u0026gt; Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate Strategically:\u0026lt;/strong\u0026gt; Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication. You give direct feedback with empathy and explain complex strategies clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with or interest in bringing AI tools into sales workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in automotive, SMB, or blue-collar verticals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of promoting BDRs into closing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with HubSpot and Nooks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Initial Screen (Lead Recruiter\u0026lt;/strong\u0026gt;) - 30 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring Manager Interview (Sales Manager)\u0026lt;/strong\u0026gt; - 45 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presentation (Sales Manager, CRO)\u0026lt;/strong\u0026gt; - 60 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct Report Interview (Team Lead)\u0026lt;/strong\u0026gt; - 15 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career Journey/Problem Solving Exercise (Head of People) \u0026lt;/strong\u0026gt;- 60 min\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reference Checks\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*We also require completion of the Wonderlic Assessment before the end of the process.\u0026amp;nbsp; This is done independently and takes about 20-30min.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental and Vision insurance within 30 days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% employer-paid medical insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO with 15 days minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FSA and HSA options\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WFH Equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chance to work with the latest technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, high ownership culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for development and career growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025327007,"name":"Sales","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023340007,"name":"Waltham, MA","location":"Waltham, Massachusetts, United States","child_ids":[],"parent_id":4023339007}]},{"absolute_url":"https://job-boards.greenhouse.io/steercrm/jobs/5159724007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4643153007,"location":{"name":"United States (Remote)"},"metadata":[{"id":8397378007,"name":"Multiple Openings","value":false,"value_type":"yes_no"}],"id":5159724007,"updated_at":"2026-06-11T14:23:04-04:00","requisition_id":"95","title":"Strategic Customer Success Manager","company_name":"Steer","first_published":"2026-06-09T15:58:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Steer offers a suite of software tools for today\u0026#39;s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.\u0026amp;nbsp; In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop\u0026#39;s website and Google Business Profile.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic Customer Success Manager, you will own and grow relationships with Steer\u0026#39;s largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;You Are\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;An Expert Relationship Builder:\u0026lt;/strong\u0026gt; You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfortable with Complexity:\u0026lt;/strong\u0026gt; You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Structure Builder:\u0026lt;/strong\u0026gt; You are energized by the \u0026quot;grey area\u0026quot; and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercially Minded \u0026amp;amp; Composed:\u0026lt;/strong\u0026gt; You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Enterprise Lifecycle:\u0026lt;/strong\u0026gt; Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the Strategic Playbook:\u0026lt;/strong\u0026gt; Help design Steer\u0026#39;s enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion Cross-Functional Alignment:\u0026lt;/strong\u0026gt; Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mitigate Risk \u0026amp;amp; Drive Growth:\u0026lt;/strong\u0026gt; Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Streamline Executions:\u0026lt;/strong\u0026gt; Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Must Have\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Mastery:\u0026lt;/strong\u0026gt; 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial Acumen:\u0026lt;/strong\u0026gt; A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Communication:\u0026lt;/strong\u0026gt; Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lifecycle Oversight:\u0026lt;/strong\u0026gt; Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Experience:\u0026lt;/strong\u0026gt; Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CS Ecosystem Tech:\u0026lt;/strong\u0026gt; Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Playbook Design:\u0026lt;/strong\u0026gt; Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Initial Screen\u0026lt;/strong\u0026gt; – 30 min with Lead Recruiter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring Manager Interview\u0026lt;/strong\u0026gt; – 45 min with Head of Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Peer Interview\u0026lt;/strong\u0026gt; – 30 min with Sr. CSM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Case Study Presentation\u0026lt;/strong\u0026gt; – 60 min Assignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving Exercise\u0026lt;/strong\u0026gt; – 60 min with Head of People\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reference Checks\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% remote work environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO with a 15-day minimum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FSA and HSA options\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth \u0026amp;amp; Wellness Stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WFH Equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chance to work with the latest technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, high-ownership culture with clear opportunities for career growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Steer?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hiring process looks beyond just credentials. The school you went to at 18 doesn\u0026#39;t define your potential to thrive and enrich our culture. Even if you don\u0026#39;t meet every requirement, we invite you to apply.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025319007,"name":"Customer Success","child_ids":[],"parent_id":4025316007}],"offices":[{"id":4023339007,"name":"United States (Remote)","location":"United States (Remote)","child_ids":[4023341007,4023340007],"parent_id":4035316007}]}],"meta":{"total":10}}