{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700106005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":null,"id":4700106005,"updated_at":"2026-05-27T23:22:24-04:00","requisition_id":null,"title":"Account Executive - Commercial Sales (Future Opportunities)","company_name":"Spring Health","first_published":"2026-05-27T23:22:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Account Executives in our Commercial Sales team are focused on companies with under 10,000 employees.You will lead the full sales cycle from prospecting to close, driving new business and building strong client relationships. This role includes managing RFPs, leading discovery calls, and delivering tailored presentations that showcase our value. You will collaborate with internal teams and external partners to expand revenue and achieve quota goals while representing our solutions with expertise and confidence. This is a full-time position on our team, reporting to one of the Commercial Sales Leaders. Occasional travel may be required for team or company events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have four levels of AEs in our Commercial team:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Commercial Account Executive (AE1) - under 750 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior Commercial Account Executive (AE2) - 750-2000 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mid Market Account Executive (AE3) - 2000-5000 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior Mid Market Account Executive (AE4) - 5000-10,000 employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot; style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;While we don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of AEs for our Commercial team for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4713894005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4444398005,"location":{"name":"Remote"},"metadata":null,"id":4713894005,"updated_at":"2026-07-16T17:04:23-04:00","requisition_id":null,"title":"Associate Director, Customer Success","company_name":"Spring Health","first_published":"2026-07-10T17:20:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director of Customer Success and partnering closely with Sales, Renewals, and cross-functional teams, the Associate Director, Customer Success will lead a team of Customer Success Managers responsible for the health, retention, and growth of Spring Health’s Commercial and SMB customer segments. This is a full-time, fully remote position. The ideal candidate would be able to work CST or EST hours. Travel to our NYC headquarters is required quarterly.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of Customer Success Managers supporting the Commercial and SMB book of business, setting clear goals and holding the team accountable to outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the health and retention of the Commercial \u0026amp;amp; SMB portfolio, using account health signals to prioritize where the team spends its time each week.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a recurring risk and renewal review cadence, ensuring every at-risk account has a clear, documented action plan and owner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Renewals, and Deal Desk to manage upcoming renewals and expansion opportunities across the segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer feedback and escalation trends into clear recommendations for Product, Support, and other cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize playbooks, onboarding, and account planning practices across the CSM team to improve consistency and support scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and report on segment-level performance to CS leadership, flagging risk and opportunity trends early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and ramp new CSMs as the team grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion consistent, accurate use of CS systems and tools so account data stays current and actionable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer in cross-functional planning and strategy discussions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Net/gross revenue retention targets met or exceeded for the Commercial \u0026amp;amp; SMB book.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quarter-over-quarter reduction in at-risk account exposure within the segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High renewal timeliness — the majority of renewals close on or before contract end date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer satisfaction (CSAT/NPS) scores across the segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthy CSM team retention and consistent ramp time for new hires.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Customer Success, Account Management, or a related client-facing role, including 2+ years directly managing a Customer Success team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a book of business with defined retention and renewal targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and scale repeatable Customer Success processes, such as playbooks, account health frameworks, and account planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with comfort working in Salesforce (or a similar CRM) and turning account data into action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including experience presenting to senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, ownership-driven approach to solving problems in ambiguous situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the benefits, healthcare, or mental health space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gainsight or a similar customer health/success platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a distributed or fully remote team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$146,000 - $168,000 \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4668678005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4422831005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4668678005,"updated_at":"2026-07-16T16:43:23-04:00","requisition_id":null,"title":"Associate Director, Strategic Operations","company_name":"Spring Health","first_published":"2026-03-05T13:03:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director, Strategic Operations, the Associate Director of Strategic Operations will focus on driving operational rigor, scalability, and gross margin expansion across the business. This leader will be embedded within the operations organization but partner closely with Finance, Product, Revenue, Clinical, and Customer teams to improve how we deliver care - ensuring we do so efficiently, sustainably, and at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is deeply execution-oriented. In addition to identifying high-impact efficiency opportunities, this person will serve as the programmatic owner of large, cross-functional initiatives - ensuring teams remain aligned, accountable, and on track to deliver measurable outcomes. Unlike traditional business strategy roles that focus on market expansion or new growth vectors, this role is centered on optimizing the core: improving unit economics, strengthening operational performance, and building durable systems that unlock long-term profitability.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategy: Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Leverage: Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Ownership: Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program Leadership: Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Governance: Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Case Development: Build business cases for automation, tooling improvements, vendor optimization, and process redesign.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KPI Rigor: Connect financial targets to day-to-day operations through performance dashboards, KPI rigor, and accountability cadences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional programs executed with strong stakeholder alignment and minimal slippage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Margin improvement initiatives delivered on time and at target impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear operational dashboards that give leadership visibility into KPI performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduced friction across teams due to improved dependency management and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A culture of accountability and execution rigor within the Operations organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations; top-tier consulting experience strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years of operating experience at a high-growth or scale-stage company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading complex, cross-functional programs with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record driving operational or cost-efficiency initiatives tied to financial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how AI tools can be applied to manual processes, with the ability to evaluate ROI, risks, and change management considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial fluency - comfort working with margin models, cost structures, and performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA or BS in any field required; MBA strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$160,000 - $184,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4710036005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4442741005,"location":{"name":"Remote"},"metadata":null,"id":4710036005,"updated_at":"2026-07-16T16:46:28-04:00","requisition_id":null,"title":"Business Analyst, Operations Analytics","company_name":"Spring Health","first_published":"2026-06-30T10:21:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director of Operations Analytics \u0026amp;amp; Workforce Optimization, the Business Analyst, Operations Analytics will drive the strategic analytics work for cross-cutting, operations-wide priorities—some of the most critical initiatives in the department. This role sits on the Operations Analytics team within Operations Intelligence and will serve as a high-leverage analytics partner to Operations leadership, helping define what “good” looks like, how we measure it, and how we improve it. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will have two primary categories of work:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic analytics for Ops-wide initiatives:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Ops-wide analytics + performance measurement foundation\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it’s measured, and how we’re performing.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver foundational assets such as:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recurring Operations performance packages that surface the most critical business metrics and trends.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Metric trees that enable faster, more systematic root-cause analysis when performance shifts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clarity and alignment: Operations leadership has shared definitions for key metrics and trusts the measurement system (fewer “metric debates,” more decision velocity).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adoption: Operations leaders consistently use the reporting foundation and metric trees in business reviews and in-week decision-making.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automation leverage: Reduction in manual recurring reporting hours for priority metrics as reporting becomes more durable and self-serve.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-insight: Reduced cycle time from “question raised” → “decision-ready output,” particularly for exec-facing requests.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impact on outcomes: Measurable lift in priority Operations KPIs attributable to initiatives this role supports (improved SLA, quality, efficiency, satisfaction, cost outcomes, etc., depending on initiative).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal partner satisfaction: Ops leaders view you as a trusted strategic partner, not just an analytics provider.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4+ years experience in business strategy/analytics or a related role (e.g., consulting, tech, finance), with a track record of driving analytics work that shapes leadership decisions.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of data and visualization tools (e.g., SQL, Looker, Hex), and experience building scalable reporting or analytical frameworks.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with senior stakeholders, drive alignment across teams, and move ambiguous workstreams from problem → insight → action.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and storytelling skills; can synthesize complex analysis into crisp, executive-ready narratives.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder’s mindset: comfortable establishing frameworks, processes, and standards in a scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$106,500-$118,000, \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4712986005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4444010005,"location":{"name":"Remote"},"metadata":null,"id":4712986005,"updated_at":"2026-07-16T16:47:36-04:00","requisition_id":null,"title":"Business Analyst, Workforce Optimization","company_name":"Spring Health","first_published":"2026-07-09T15:03:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Workforce Optimization will ensure the right people and capacity are in place within Spring Health’s frontline teams to meet member and provider needs efficiently. This role is part of the Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. Occasional travel may be required for company or team meetings or events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead short-term frontline team members’ scheduling efforts, including weekly shift planning, intra- and inter-day changes, and RTA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and broader automation tools to maximize the quality of your output and the efficiency of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to Care Operations leadership, providing guidance on resourcing decisions and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a key liaison for Care Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the Care Operations teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care Operations SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your scheduling work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow efficiency: Reduce time and effort required to run recurring workforce processes through AI and automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal partner satisfaction: Care Operations leadership views you as a trusted strategic partner, not just an analytics provider\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with workforce management or capacity planning is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the healthcare industry - and particularly mental healthcare - is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$106,500-$118,000,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700103005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4700103005,"updated_at":"2026-06-08T12:07:35-04:00","requisition_id":null,"title":"Business Development Representative (Future Opportunities)","company_name":"Spring Health","first_published":"2026-06-08T12:06:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note: We don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of BDRs in New York City for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Business Development Representative (BDR) is responsible for building and maintaining an excellent working relationship with our Marketing and Account Executives. This position will be a major change agent at Spring Health, having impact and influence with a high degree of autonomy and flexibility. The ideal candidate enjoys testing and learning to ultimately become an effective seller and leader. In addition, we are seeking creative and passionate individuals eager to develop their skill sets to be successful long term in their careers who believe in honesty and transparency. This is a 40-hour-per-week, hourly (non-exempt) role with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday. In-office days are Mondays, Wednesdays, and Thursdays for the BDR team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note: This position requires working out of our NYC office 3x a week at 60 Madison Ave.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help develop outreach strategy, content, in-bound lead process, and development programs for the BDR team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect into Fortune 1000 companies and other employers through a combination of email, phone call, and other sales channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate sales-ready meetings and opportunities for Account Executive using Spring Health’s qualification criteria\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate lead distribution and thorough discovery to the assigned Account Executive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop all of the critical skills to accelerate a successful career in Sales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You achieve your targets for qualified meetings and opportunities pipeline as set out for each quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You successfully complete all assigned trainings and continuously improve your sales skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You collaborate effectively with your team, leaders, and cross-functional peers to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You demonstrate persistence and creativity in reaching decision-makers and generating interest in Spring Health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You proactively seek feedback and opportunities for improvement to refine your outreach strategies and tactics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 12-24 months of professional experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a desire to be a creative prospector, working with traditional tools (email, cold calling) and experimenting with new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly coachable and invested in your professional growth, development, and career path\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are data-driven in measuring and improving the impact of your outreach efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are organized, attentive to detail, and believe that great process leads to great results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are able to work out of our NYC office 3x a week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are able to work 40 hours per week with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;The target hourly pay for this position is \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;$31.97 per hour\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; and is part of a competitive total rewards package including benefits, variable commission. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700104005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":null,"id":4700104005,"updated_at":"2026-05-28T10:57:56-04:00","requisition_id":null,"title":"Care Support Coordinator (Temporary) - Future Opportunities","company_name":"Spring Health","first_published":"2026-05-27T23:05:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note: We don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of Care Support Coordinators for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Temporary Care Support Coordinator\u0026lt;/strong\u0026gt; will\u0026amp;nbsp; serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7\u0026amp;nbsp; hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer\u0026#39;s expectations. \u0026lt;strong\u0026gt;This is a non-clinical support role.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work \u0026lt;strong\u0026gt;1 weekend per month\u0026lt;/strong\u0026gt; and at least \u0026lt;strong\u0026gt;4 holidays\u0026lt;/strong\u0026gt; per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8:00 AM-4:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9:00 AM-5:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10:00 AM-6:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12:00 PM-8:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3:00 PM-11:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting an estimated 7 hours daily on telephonic support to our members and providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;De-escalate situations by actively listening to members’ and providers\u0026#39; concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze and troubleshoot technical issues submitted by members and providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate sensitive information effectively and empathetically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health’s services and resources available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross functionally to streamline processes and improve service experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Member satisfaction via survey responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively contributing to process improvements aimed at enhancing service delivery, overall satisfaction, client needs and contributing to product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating effectively with internal and external stakeholders to facilitate seamless care transitions and support comprehensive care plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adherence to all company policies in compliance with regulatory standards (e.g., HIPAA), ensuring data privacy and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate sensitive customer needs in a resilient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least one year of customer service experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with individuals with diverse backgrounds and needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in handling sensitive information or supporting individuals in distress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathetic listening skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain composure and professionalism under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of confidentiality and privacy regulations/policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency, including the ability to troubleshoot and guide effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A designated private work environment to ensure adherence to data privacy and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Jira, Zendesk, and other ticketing systems preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a phone support role working with sensitive health information preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in healthcare/health tech preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$20.51 - $25.64 per hour. \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4710059005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4442755005,"location":{"name":"Remote"},"metadata":null,"id":4710059005,"updated_at":"2026-06-30T21:46:45-04:00","requisition_id":null,"title":"Clinical Care Navigator, After Hours (Tuesday to Saturday 4pm-12am ET)","company_name":"Spring Health","first_published":"2026-06-30T21:46:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;The required schedule for this role is Tuesday to Saturday 4pm-12am ET, or the equivalent in your respective time zone (i.e., 3pm-11pm CT).\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use effective written skills to complete professional documentation and to interact with members and providers through email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, and trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding and mentoring new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;LCSW, LMFT, LPC, or licensed psychologist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in crisis assessment and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fully engaged and free from interruptions for the duration of shift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach all interactions with cultural awareness, empathy, and respect for individual identities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$33.33-$42.31 hourly\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4714497005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4444706005,"location":{"name":"Remote"},"metadata":null,"id":4714497005,"updated_at":"2026-07-22T14:09:10-04:00","requisition_id":null,"title":"Clinical Care Navigator, Outbound (Sunday-Thursday 9am-5pm ET)","company_name":"Spring Health","first_published":"2026-07-21T13:38:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Flexibility required for occasional shift adjustments and availability needed to work 3 holidays per year. The required shift for this position is Sunday-Thursday 9am-5pm ET (or the equivalent in your respective time zone).\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team. Some inbound crisis line support is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use effective written skills to complete professional documentation and to interact with members and providers through email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, and training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding and mentoring new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;LCSW, LMFT, LPC, or licensed psychologist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in crisis assessment and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acknowledge and embrace diversity and inclusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The target base hourly range for this position is $33.33 - $42.31\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, \u0026lt;em\u0026gt;location\u0026lt;/em\u0026gt;, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;account which is valued at $199/year per user. HSA and FSA plans are also available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At Spring Health, we value internal mobility. We have identified a strong internal candidate for this position. We still encourage candidates to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4714507005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4444711005,"location":{"name":"Remote"},"metadata":null,"id":4714507005,"updated_at":"2026-07-21T13:58:09-04:00","requisition_id":null,"title":"Clinical Care Navigator, Outbound (Tuesday–Saturday, 9am–5pm ET)","company_name":"Spring Health","first_published":"2026-07-14T11:41:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Flexibility required for occasional shift adjustments and availability needed to work 3 holidays per year. The required shift for this position is Tuesday–Saturday, 9am–5pm ET(or the equivalent in your respective time zone).\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team. Some inbound crisis line support is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use effective written skills to complete professional documentation and to interact with members and providers through email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, and training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding and mentoring new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;LCSW, LMFT, LPC, or licensed psychologist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in crisis assessment and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acknowledge and embrace diversity and inclusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The target base hourly range for this position is $33.33 - $42.31\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, \u0026lt;em\u0026gt;location\u0026lt;/em\u0026gt;, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;account which is valued at $199/year per user. HSA and FSA plans are also available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4710065005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4442758005,"location":{"name":"Remote"},"metadata":null,"id":4710065005,"updated_at":"2026-06-30T21:47:08-04:00","requisition_id":null,"title":"Clinical Care Navigator, Overnight (Tuesday - Saturday 12am-8am ET) ","company_name":"Spring Health","first_published":"2026-06-30T21:47:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required). This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. The shift for this opportunity is: \u0026lt;strong\u0026gt;Tuesday through Saturday 12am-8am ET\u0026amp;nbsp;\u0026lt;em\u0026gt;or the equivalent in your respective time zone.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you’ll be doing:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide in-the-moment clinical support, psycho education, and connection to appropriate\u0026amp;nbsp;referrals and resources on a clinical phone queue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize skills such as active listening, motivational interviewing, and solution-focused\u0026amp;nbsp;approaches to collaboratively engage with members seeking help with mental health,\u0026amp;nbsp;substance use, or family/relationship concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risks and provide crisis support, safety planning, and follow up with high risk\u0026amp;nbsp;members to ensure safety and timely connection to care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend a plan of action based on clinical presentation and coordinate connection to\u0026amp;nbsp;appropriate care and services (Spring Health therapists, coaches, physicians, or external\u0026amp;nbsp;resources).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide after hours support to members and leaders seeking services or connection to the\u0026amp;nbsp;Global team, Management Consultation team, and Spring Internal team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use effective written skills to complete professional documentation and to interact with\u0026amp;nbsp;members and providers through email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow care management outreach protocols and utilize good clinical judgment to identify\u0026amp;nbsp;and problem-solve barriers or disruptions to care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote effective care by coordinating closely with Spring Health care providers and the\u0026amp;nbsp;Provider Operations team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact and problem-solve with multi-disciplinary teams such as Care Support,\u0026amp;nbsp;Benefits/Billing, and Product to ensure a smooth member experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, and trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding and mentoring new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical\u0026amp;nbsp;standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;LCSW, LMFT, LPC, or licensed psychologist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in crisis assessment and safety planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and\u0026amp;nbsp;solution-focused clinical interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fully engaged and free from interruptions for the duration of shift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acknowledge and embrace diversity and inclusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and learning new\u0026amp;nbsp;systems, and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base range for this position is \u0026lt;strong\u0026gt;$33.33 - $42.31\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth meets impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Your Total Health:\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;account which is valued at $199/year per user. HSA and FSA plans available\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt; \u0026lt;strong\u0026gt;Gympass\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;four\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;week\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;fully\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;paid\u0026lt;strong\u0026gt;,\u0026lt;/strong\u0026gt; sabbatical leave to renew and recharge.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You And Your family:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-4.5 months of fully paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you financially through:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our People team benchmarks all salaries using the\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% after 90 days of employment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Creating a culture you can thrive in:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus Fridays: no meetings, no distractions, just time for you to get work done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement per calendar year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4710067005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4442759005,"location":{"name":"Remote"},"metadata":null,"id":4710067005,"updated_at":"2026-06-30T19:30:54-04:00","requisition_id":null,"title":"Clinical Care Navigator (Tuesday to Saturday 11am-7pm ET)","company_name":"Spring Health","first_published":"2026-06-30T19:30:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;The required schedule for this role is Tuesday to Saturday 11am-7pm ET, or the equivalent in your respective time zone (i.e., 10pm-6pm CT).\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use effective written skills to complete professional documentation and to interact with members and providers through email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, and trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding and mentoring new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;LCSW, LMFT, LPC, or licensed psychologist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in crisis assessment and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fully engaged and free from interruptions for the duration of shift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach all interactions with cultural awareness, empathy, and respect for individual identities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;The target base hourly range for this position is \u0026lt;strong\u0026gt;$33.33 - $42.31 hourly,\u0026lt;/strong\u0026gt; and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4706735005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4441075005,"location":{"name":"Remote"},"metadata":null,"id":4706735005,"updated_at":"2026-06-22T13:48:34-04:00","requisition_id":null,"title":"Clinical Manager, Global","company_name":"Spring Health","first_published":"2026-06-17T22:16:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the Clinical Manager, you’ll lead and inspire a high-performing clinical team who delivers virtual EAP mental health services for our portfolio of customers. In this full-time remote role, you’ll be responsible for the operational health, clinical quality, and team performance of your assigned programs—ensuring our services are delivered with excellence, consistency, and compassion. You’ll empower your team to provide meaningful care in dynamic environments, applying strong clinical judgment, adaptability, and a mindset for innovation. Reporting to the Sr. Clinical Manager, you’ll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health’s mission to eliminate every barrier to mental health.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a fully remote position with a required work schedule of Monday through Friday, 4:00 a.m. to 12:00 p.m. ET (10:00 a.m. to 6:00 p.m. CEST). Applicants should apply only if they are able to consistently work these hours. We welcome applications from candidates both within and outside the United States.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supervise and lead clinical team members delivering services to a portfolio of customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality, timely delivery of clinical services, \u0026amp;nbsp;including assessment, ongoing care management, crisis intervention and safety planning, care coordination and clinical training and presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that timely and effective Critical Incident Response and Management Consultation is delivered as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer and member satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational efficiency (productivity, utilization)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team retention rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clinical quality performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of leadership and management experience, including supervision of teams of 15+\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in behavioral health, including experience in EAP and management consultation and management of a geographically dispersed team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and growing high performing teams and mentoring frontline team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High sense of urgency and results focus combined with a service orientation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Naturally relentless in breaking barriers to get things done with speed and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training and experience in evidence-based modalities of care, including longitudinal care management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement about working in a rapidly changing organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with telephony and documentation tools and systems\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$97,325 - $114,500\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to Wellhub, \u0026amp;nbsp;which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://insde.co/b8no\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth meets impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030184005,"name":"Care Navigation Operations","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700866005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4438222005,"location":{"name":"Brooklyn, NY ; Valley Stream, New York, United States; Westbury, New York, United States"},"metadata":null,"id":4700866005,"updated_at":"2026-06-08T12:25:56-04:00","requisition_id":null,"title":"Community Care Advocate","company_name":"Spring Health","first_published":"2026-05-29T13:24:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Community Care Advocate serves a retail customer by connecting employees to\u0026lt;br\u0026gt;community and company resources to meet social determinants of health and needs of the\u0026lt;br\u0026gt;employee.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● This is an onsite role: Mon Tues Thurs 8:30a-5p; Wed 10:30-7; Fri 9:30-6 in zip\u0026lt;br\u0026gt;codes 11590, 11581, 11234.\u0026lt;br\u0026gt;● Identify and make referrals for work-life, financial \u0026amp;amp; legal, and basic needs support\u0026lt;br\u0026gt;● Link employees to appropriate local and national resources via one-on-one consultation\u0026lt;br\u0026gt;and referral list(s), which may include basic needs (housing, food, transportation, etc.),\u0026lt;br\u0026gt;financial, legal, daily living and other worklife support resources and provide support\u0026lt;br\u0026gt;throughout applications and follow-ups as needed\u0026lt;br\u0026gt;● Work with customer internal care teams on behalf of those employees in need of\u0026lt;br\u0026gt;emergency funding and resource referrals.\u0026lt;br\u0026gt;● Offer consultation related to navigating mental health resources (local and national) and\u0026lt;br\u0026gt;available workplace benefits, such as onsite Mental Health Coaches, work life articles\u0026lt;br\u0026gt;and guidebooks to the team members of the customer\u0026lt;br\u0026gt;● Assist in actively linking employees to appropriate mental health treatment options (i.e\u0026lt;br\u0026gt;Spring Health, behavioral health through medical insurance, emergent behavioral health\u0026lt;br\u0026gt;services, and community resources) and provide support throughout applications and\u0026lt;br\u0026gt;follow-ups as needed.\u0026lt;br\u0026gt;● Documenting and tracking of metrics/outcomes that include but not limited to; reason for\u0026lt;br\u0026gt;social work involvement (resource need type), demographics of employees (as\u0026lt;br\u0026gt;available), referrals placed (where, when) and success of referrals (connection rate,\u0026lt;br\u0026gt;outcome of referral).\u0026lt;br\u0026gt;● Represent Spring Health and help to support/reinforce program parameters and goals.\u0026lt;br\u0026gt;● Communicate with local points of contact and cascade any needs to Spring Health\u0026lt;br\u0026gt;partners through routine meetings and touchpoints.\u0026lt;br\u0026gt;● Submit reporting documentation of all client and organizational activities on a routine and\u0026lt;br\u0026gt;timely basis.\u0026lt;br\u0026gt;● Proactively develop relationships with key customer contacts and attend customer\u0026lt;br\u0026gt;meetings as requested/appropriate.\u0026lt;br\u0026gt;● Proactively promote the community care advocate service offering to employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● A Bachelor’s degree in a related field\u0026lt;br\u0026gt;● Proficiency in Spanish required\u0026lt;br\u0026gt;● Experience working with diverse populations and backgrounds within the social work\u0026lt;br\u0026gt;industry.\u0026lt;br\u0026gt;● Experience and a depth of knowledge with connecting individuals to resources locally\u0026lt;br\u0026gt;and outside of your local communities.\u0026lt;br\u0026gt;● Ability to balance the needs of multiple stakeholders.\u0026lt;br\u0026gt;● Flexibility and creativity when approaching workplace challenges.\u0026lt;br\u0026gt;● Excellent listening, written and verbal communication skills.\u0026lt;br\u0026gt;● Skilled in embracing diversity and inclusion amongst teams and clients.\u0026lt;br\u0026gt;● Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;br\u0026gt;● Tech-savvy: must be comfortable using various computer platforms and working in a\u0026lt;br\u0026gt;tech enabled environment.\u0026lt;br\u0026gt;● Experience helping organizations manage evolving workforce environments and norms\u0026lt;br\u0026gt;is a plus.\u0026lt;br\u0026gt;● Experience connecting individuals to resources quickly in times of crisis is a plus.\u0026lt;br\u0026gt;● Expereince assisting individuals through burnout, managing work-life balance, dealing\u0026lt;br\u0026gt;with trauma and/or traumatic events is a plus.\u0026lt;br\u0026gt;● Experience working with lower income populations who experience challenges such as\u0026lt;br\u0026gt;food insecurity and housing instability is a plus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;The target salary range for this position is $30-$34/hour. Individual pay may vary from the target range\u0026lt;br\u0026gt;and is determined by a number of factors including experience, location, internal pay equity, and other\u0026lt;br\u0026gt;relevant business considerations. We review all employee pay and compensation programs annually at\u0026lt;br\u0026gt;minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4020394005,"name":"Brooklyn, NY ","location":null,"child_ids":[],"parent_id":null},{"id":4064746005,"name":"Valley Stream, NY","location":"Valley Stream, New York, United States","child_ids":[],"parent_id":null},{"id":4064747005,"name":"Westbury, NY","location":"Westbury, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4715092005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4444991005,"location":{"name":"Amsterdam, NY "},"metadata":null,"id":4715092005,"updated_at":"2026-07-14T13:06:19-04:00","requisition_id":null,"title":"Community Care Advocate","company_name":"Spring Health","first_published":"2026-07-14T13:06:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Community Care Advocate\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Community Care Advocate serves a\u0026amp;nbsp;\u0026lt;strong\u0026gt;retail customer \u0026lt;/strong\u0026gt;by connecting employees to\u0026amp;nbsp;community and company resources to meet social determinants of health and needs of the\u0026amp;nbsp;employee.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is an onsite role: Monday 9a-9p, Tues-Thu 11:30-8, Friday 12-5 in zip code 12010\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and make referrals for work-life, financial \u0026amp;amp; legal, and basic needs support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Link employees to appropriate local and national resources via one-on-one consultation\u0026amp;nbsp;and referral list(s), which may include basic needs (housing, food, transportation, etc.),\u0026amp;nbsp;financial, legal, daily living and other worklife support resources and provide support\u0026amp;nbsp;throughout applications and follow-ups as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customer internal care teams on behalf of those employees in need of\u0026amp;nbsp;emergency funding and resource referrals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer consultation related to navigating mental health resources (local and national) and\u0026amp;nbsp;available workplace benefits, such as onsite Mental Health Coaches, work life articles\u0026amp;nbsp;and guidebooks to the team members of the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in actively linking employees to appropriate mental health treatment options (i.e\u0026amp;nbsp;Spring Health, behavioral health through medical insurance, emergent behavioral health\u0026amp;nbsp;services, and community resources) and provide support throughout applications and\u0026amp;nbsp;follow-ups as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and tracking of metrics/outcomes that include but not limited to; reason for\u0026amp;nbsp;social work involvement (resource need type), demographics of employees (as\u0026amp;nbsp;available), referrals placed (where, when) and success of referrals (connection rate,\u0026amp;nbsp;outcome of referral).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Spring Health and help to support/reinforce program parameters and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with local points of contact and cascade any needs to Spring Health\u0026amp;nbsp;partners through routine meetings and touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Submit reporting documentation of all client and organizational activities on a routine and\u0026amp;nbsp;timely basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively develop relationships with key customer contacts and attend customer\u0026amp;nbsp;meetings as requested/appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively promote the community care advocate service offering to employees.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Bachelor’s degree in a related field\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Proficiency in Spanish strongly preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with diverse populations and backgrounds within the social work\u0026amp;nbsp;industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and a depth of knowledge with connecting individuals to resources locally\u0026amp;nbsp;and outside of your local communities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance the needs of multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and creativity when approaching workplace challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in embracing diversity and inclusion amongst teams and clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and working in a\u0026amp;nbsp;tech enabled environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping organizations manage evolving workforce environments and norms\u0026amp;nbsp;is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting individuals to resources quickly in times of crisis is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience assisting individuals through burnout, managing work-life balance, dealing\u0026amp;nbsp;with trauma and/or traumatic events is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with lower income populations who experience challenges such as\u0026amp;nbsp;food insecurity and housing instability is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target salary range for this position is \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$28-$34/hour.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4020414005,"name":"Amsterdam, NY ","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4675823005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4426035005,"location":{"name":"Remote"},"metadata":null,"id":4675823005,"updated_at":"2026-04-01T13:57:29-04:00","requisition_id":null,"title":"Customer Advocacy Director","company_name":"Spring Health","first_published":"2026-03-23T12:21:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our customers are achieving meaningful outcomes with Spring Health, and there\u0026#39;s a significant opportunity to turn those stories into a growth lever. By systematically capturing customer impact and elevating our best customers as industry voices, we can accelerate pipeline, improve win rates, and strengthen the market credibility that makes everything else in our GTM motion more effective.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Advocacy Director owns the strategy and execution for how customer stories drive growth. This is a senior individual contributor role accountable for building the programs, proving the ROI, and partnering with executive stakeholders to make customer advocacy a strategic priority. This means producing case studies and proof points that demonstrate results, deploying customer voices in active sales cycles to build buyer confidence, and cultivating a network of customer champions who speak at events, advise on our product, and connect with prospects in their peer communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A central focus is building our luminaries program and Customer Advisory Board. These programs elevate our top customers as thought leaders, give them a platform to share their expertise, and create a feedback loop that shapes our product and strategy. This role also drives our annual customer awards program, recognizing customers who have achieved exceptional outcomes, and recruits customer speakers for our annual customer and prospect event. Additionally, the role supports regional events by activating customers to attend, speak, and connect with prospects where they are. This is a full-time remote position reporting to our Senior Director, B2B Content and Communications. Occasional travel may be required for team or company events or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer advocacy strategy end-to-end. Partner with VP and C-level stakeholders across Sales, CS, Marketing, and Product to align on priorities and secure investment. Present program impact to executive leadership and influence company-wide GTM strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the customer storytelling engine. Produce case studies (written and video), extract proof points for Sales and campaigns, and ensure coverage across key segments. Manage agency partners or contractors for content production as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale the reference program. Maintain a segmented reference database as the single source of truth for reference status, participation history, and fatigue tracking. Ensure requests are fulfilled quickly with the right customer matched to the right prospect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a program that elevates top customers as industry voices. Identify and cultivate champions willing to speak, advise, and advocate. Place customers at conferences, webinars, and press opportunities. Recruit customer speakers for our annual customer and prospect event. Define the give/get framework for customer participation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the annual customer awards program end-to-end. Define nomination criteria, manage intake from CS and Sales, coordinate selection and announcements, and leverage winners for case studies, speaking, and PR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the CAB strategy and execution (~50 participants). Plan and execute 1 annual in-person meeting and 2-3 virtual sessions. Gather strategic feedback and route insights to Product and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Activate customers to attend, speak at, and co-host regional events. Partner with Events and Sales to create peer networking opportunities in key markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the foundations: a customer database as the single source of truth, a give/get framework defining value exchange for participation, and RevOps infrastructure to connect activation to pipeline and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sales consistently uses customer proof to accelerate deals and win rate improves for reference-influenced opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pipeline of customer stories covers key segments, use cases, and buyer personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Luminaries program produces a steady stream of speakers, press mentions, and peer advocates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CAB operates at full capacity with strong participant NPS and insights that influence product and strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer advocacy is recognized by leadership as a strategic growth lever with clear attribution to pipeline and revenue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-12+ years of experience in customer marketing, customer advocacy, or customer success at a B2B company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building, scaling, and proving ROI on customer programs (references, case studies, advisory boards, or speaker programs) with measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with VP and C-level stakeholders and presenting to executive leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic leadership: you can set the vision, build the roadmap, and influence cross-functional priorities without direct authority.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship skills: you know how to earn customer trust and make the ask without burning goodwill.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence: you can build systems, manage complexity, and deliver reliably at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing agency partners, contractors, or cross-functional project teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a Customer Advisory Board or executive engagement program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with advocacy platforms. Background in HR tech, benefits, or employer services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$176,500 - $230,500 \u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030163005,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4543797005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4361826005,"location":{"name":"Remote"},"metadata":null,"id":4543797005,"updated_at":"2026-07-13T11:22:15-04:00","requisition_id":null,"title":"Customer Success Manager","company_name":"Spring Health","first_published":"2025-03-24T19:08:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing weekly team meetings and training to continue to enhance product knowledge.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist sales team with finalist calls and provide customer references as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed goals for role KPIs:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executing on renewals and upsells and driving variable revenue will all contribute to your and your team’s Net CACV Retention numbers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 3+ years of experience in account management, customer success, implementation or healthcare management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in upselling and retaining customers to drive additional revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience using SaaS-based solutions and platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience owning the life cycle contract renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience adhering to and achieving outlined KPIs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a deep passion to transform the U.S. healthcare system, especially mental health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the willingness and ability to travel as needed (approx. 15%).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s degree or higher, preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$86,000 - $98,000\u0026lt;/strong\u0026gt; and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4711690005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4443465005,"location":{"name":"Remote"},"metadata":null,"id":4711690005,"updated_at":"2026-07-02T13:30:08-04:00","requisition_id":null,"title":"Data Analyst II, Core Ops (Alma)","company_name":"Spring Health","first_published":"2026-07-02T13:29:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1-BIGrWstawQLTr8aFmmbjMXBA4YaYsVK/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Candidate Interview Guide\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As a Data Analyst II at Alma, you will help the BI team and Alma accomplish its mission of providing accessible and affordable mental health care.\u0026amp;nbsp; You will do this by analyzing, designing, building, and growing our reporting and insights.\u0026amp;nbsp; You will support the BI vision to become the go-to resource for reporting on Alma’s business data and will be responsible for creating reporting that is accurate, accessible, understandable, and impactful, supporting our strategy to consolidate reporting from manual, time-intensive work to more centralized and accessible sources that empower stakeholders with data on demand.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You should thrive in the opportunity to provide data-driven solutions to challenging business questions, translating complex data, both quantitative and qualitative, from a variety of sources into actionable and impactful insights. The role will be highly cross-functional, working in a centralized Business Intelligence team and collaborating across teams to execute key projects.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Build and maintain interactive reports and dashboards and develop data models from multiple data sources\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Analyze historical data to create impactful insights and provide actionable recommendations to key priorities for stakeholders at all levels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Develop a deep understanding of Alma’s business and data to empower more effective decisions. Be the expert on where to find data to solve business challenges in your domain.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Proactively identify opportunities for increased efficiency in current processes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Support and execute the BI team’s mission and strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Act as a liaison for data between the business and Engineering to help advocate for and prioritize improvements in our data capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You have 2-5 years of experience working in data analytics, preferably used to embracing change in a high-growth start up environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You are fluent in SQL, as you’ll need to use SQL daily and at an intermediate level to query data directly from our data warehouse. Ideal candidates will have experience in dbt or data modeling.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You have experience working with a BI Tools (like Tableau, Looker,Lightdash or equivalent). You are starting to explore and leverage AI to accelerate your workflows.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You are naturally curious and a self-starter who makes a habit of asking questions and solving ambiguous problems by analyzing and using data with great attention to detail\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You can communicate complex concepts to a variety of stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We’re a remote-first company\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401K plan (ADP)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly therapy and wellness stipends\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly co-working space membership stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly work-from-home stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Financial wellness benefits through Northstar\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Pet discount program through United Pet Care\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Financial perks and rewards through BenefitHub\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;EAP access through Aetna\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;One-time home office stipend to set up your home office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comprehensive parental leave plans\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;12 paid holidays and 1 Alma Give Back Day\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Flexible PTO\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Salary Band: $101,200 - $115,000\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4184089005,"name":"Alma","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4705155005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4440375005,"location":{"name":"Atlanta, Georgia, United States; Austell, Georgia, United States; Douglasville, Georgia, United States; Hiram, Georgia, United States; Marietta, Georgia, United States"},"metadata":null,"id":4705155005,"updated_at":"2026-06-26T14:21:43-04:00","requisition_id":null,"title":"Dedicated Care Navigator (EAP Onsite)","company_name":"Spring Health","first_published":"2026-06-12T14:22:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Reporting to a Clinical Manager, Clinical Operations and partnering with Customer Success, the Dedicated Care Navigator will be responsible for providing dedicated clinical support and essential EAP functions to a hospital system, directly supporting the wellness of doctors, nurses, and other healthcare professionals at their in-person worksite locations.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a full-time on-site position with locations in Austell, Hiram, Marietta, and Douglasville, GA. The required schedule is Monday through Friday from 9am to 5pm EST with some occasional flexibility needed to flex hours (come in early or stay late) to support specific events or shifts of hospital workers that are needing support.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;What you’ll do:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide clinical support and core EAP functions to a hospital system, including physicians, nurses, advanced practice providers, and other healthcare professionals, with a strong focus on supporting mental and emotional health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a flexible onsite presence and adjust work schedules as needed to meet the unique needs of hospital operations, team members, shifts, and critical events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate at the top of your clinical license by delivering individualized support, consultations, workshops, group programming, and interventions that address the specific mental and emotional health needs of each site.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure a personalized approach and reduction of barriers to care through in-the-moment member support, assessment, crisis intervention, triage, referral, and ongoing follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible ambassador for Spring Health by actively promoting, marketing, and increasing awareness of the full suite of Spring Health services, including therapy, coaching, Work-Life Services, family support resources, and digital mental health tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Spring Health care support and clinical teams to assist members with creating digital accounts, completing online screenings, accessing employer-sponsored resources, and scheduling provider appointments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Employee Wellness, Human Resources, site leadership, and other key stakeholders to develop and execute site-specific mental and emotional health strategies, initiatives, and engagement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and support proactive outreach, educational programming, and awareness campaigns designed to reduce stigma and increase utilization of mental health and emotional wellbeing resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Post-event critical incident event follow-up to ensure ongoing support and recovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct consultations and training for leaders, Human Resources, and other stakeholders regarding EAP referrals, workplace concerns, team wellbeing, psychological safety, and available support resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect, maintain, analyze, and report on program data, utilization trends, engagement metrics, and outcomes while ensuring data integrity and confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, administer, and evaluate surveys and feedback mechanisms to measure the effectiveness of interventions, trainings, critical incident responses, and site-specific programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document activities, member interactions, and support efforts in accordance with Spring Health and employer requirements to track engagement, outcomes, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support members in navigating Spring Health resources, employer-sponsored benefits, and community resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in promotional activities, onsite events, educational sessions, and leadership meetings to drive awareness, engagement, and utilization of Spring Health services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required training, assignments, and team meetings while maintaining all confidentiality, compliance, ethical, and professional standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;What success looks like:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Increased awareness, engagement, and utilization of Spring Health services, including therapy, coaching, and Work-Life Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong member care conversion and successful connection to appropriate resources and treatment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-quality clinical support and service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive member, leader, and stakeholder satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective partnerships with site leadership, Human Resources, Employee Wellness, and operational stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful development and implementation of site-specific mental and emotional health programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Timely and effective critical incident response and follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurate data management, reporting, and measurable outcomes demonstrating program impact and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increased mental health awareness and reduced stigma across assigned locations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;What you\u0026#39;ll bring:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville. Some occasional local travel to alternate worksites may be required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare settings and community resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to go above and beyond and to multi-task and context switch!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Bonus skills:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;EAP experience (CEAP preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with diverse populations (bilingual preferred).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$38.46 - $48.71\u0026lt;/strong\u0026gt; hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4014714005,"name":"Atlanta, GA","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4678084005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4427180005,"location":{"name":"Remote"},"metadata":null,"id":4678084005,"updated_at":"2026-04-02T11:17:14-04:00","requisition_id":null,"title":"Deputy Chief Medical Officer","company_name":"Spring Health","first_published":"2026-04-02T11:12:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Chief Medical Officer, this full-time VP role will serve as the Deputy Chief Medical Officer (DCMO) and support the CMO in leading the Medical Affairs team. The DCMO will bring deep clinical credibility, commercial acumen, and ecosystem influence to drive continual clinical quality improvement (especially in medication management), build new care-delivery programs, accelerate the integration of AI into care services, and provide external thought leadership to customers and other stakeholders. This is a remote position with travel expected once a month for company and external customer/prospect meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the evolution of core clinical programs across the organization and serve as a critical thought partner in developing new care programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the execution and quality improvement of the medication management capability and other programs across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure ethical, safe, and well-designed use of AI tools to improve provider care delivery across all areas of mental health care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a clinical representative with external stakeholders, including health plans, large employer clients, key sales / partnership conversations and complex customer topic conversations (e.g., outcomes, safety, prescribing practices)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior change leader on Spring Health’s most complex and strategic initiatives - ensuring clinical clarity, alignment, and adoption while reinforcing our culture and values.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Steadily improving clinical outcomes from care delivery efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Right care at the right time for the right person across all areas of care delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent quality improvement across key care metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved efficiency of care delivery while maintaining improved outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High customer satisfaction for our care delivery practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Board-certified psychiatrist (MD/DO) with 15+ years of clinical care experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of leadership experience in mental health care, leading clinics, providers, care operations, or other activities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to manage and influence senior leaders internally and externally\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, effective cross-functional leadership at VP or senior level in a high-growth, fast-paced organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people-leadership ability with executives, peers, direct reports, and other team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker who is able to translate clinical nuance into scalable processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on leader willing to engage directly at all levels to solve key problems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong clinical grounding, but also adaptable and able to balance clinical rigor with the pragmatism of a fast-moving environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High comfort with ambiguity and accountability, including being willing to be on-call for high-stakes situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years leading care activities and guiding the design and build of product within the digital mental health ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding and clinical experience with principles and applicability of various modalities of psychotherapy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of measurement-based care and the challenges of implementation at scale across a variety of provider groups\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Familiarity with internal AI enablement tools and change management methodologies\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$292,500 - $336,500\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030211005,"name":"Medical Affairs \u0026 Strategy","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4703284005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4439366005,"location":{"name":"Remote"},"metadata":null,"id":4703284005,"updated_at":"2026-06-05T10:53:24-04:00","requisition_id":null,"title":"Director, AI Enablement \u0026 Advancement","company_name":"Spring Health","first_published":"2026-06-05T10:53:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is actively seeking a\u0026lt;strong\u0026gt; Director of AI Enablement \u0026amp;amp; Advancement \u0026lt;/strong\u0026gt;to join our People Team. Reporting directly to the Senior Director of Employee Experience, this person will own the strategy and execution of advancing AI fluency, rebuilding manual workflows across the organization, and support AI transformation efforts across the company. This is a full-time position that is fully remote-friendly, with occasional travel required for company-wide on-sites and team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;own: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Company-wide AI Enablement:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and own a company-wide AI fluency progression framework that defines clear, role-anchored benchmarks for advanced AI usage across all business levels.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver advanced learning experiences and workshops focused on agentic AI, automation design, and multi-step workflows.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with functional leaders across the organization to identify role-specific AI use cases and implement targeted enablement programs to close operational skill gaps.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain scalable public knowledge infrastructure within internal communication platforms to make AI prompts, workflows, and use cases searchable and reusable.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop frameworks, toolkits, and standard operating procedures that empower internal teams to independently evaluate and rearchitect their own workflows.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;AI Operations and People Advancement:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a technical thought partner to our People Leadership Team,\u0026amp;nbsp; supporting core People Team workflows across Talent Acquisition, People Business Partners, Learning \u0026amp;amp; Development, Total Rewards, and People Operations to eliminate manual effort and reduce operational latency.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build systematic AI capabilities within critical functions across the org, establishing durable process standards and playbooks that embed AI into daily operations by default.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transform traditional performance and development programs into continuous, AI-assisted systems that actively drive a day-to-day coaching culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;support:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Audit high-volume, high-friction manual workflows across various business functions and lead end-to-end process redesign initiatives to make them fundamentally AI-native.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive leaders and People Business Partners to guide organizational design initiatives, evaluating and adjusting team structures to maximize the impact of AI-native workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Redesign and deploy the company-wide performance and development framework within nine months, driving a measurable increase in continuous coaching touchpoints and match rate between managers and their direct reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and launch the company-wide AI fluency progression framework across all core departments within the first six months of hire.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit and successfully redesign at least three high-volume manual corporate workflows into AI-native processes within the first year, demonstrating measurable reductions in processing time or operational friction.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support change efforts to create a more public infrastructure for knowledge and context sharing (in Slack, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years of experience in enterprise change management, workforce transformation, organizational development, or digital enablement. Consulting, product, engineering or business operations experience strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building scalability programs that advance employee technical depth from basic tool usage to advanced AI workflows, agents, and automations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience leading end-to-end process discovery, redesign, and change management for high-volume manual workflows.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with core People Team functions including talent acquisition, learning and development, and total rewards preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong functional understanding of generative AI, large language models, agentic workflows, and basic AI governance principles.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with a demonstrated ability to translate complex technical concepts clearly for non-technical audiences and executive leadership.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence and align cross-functional stakeholders effectively without direct formal authority.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated systems-thinking mindset with high comfort navigating ambiguous organizational environments.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and experience guiding teams through technological change or workforce anxiety.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating successfully as a senior individual contributor driving enterprise-wide strategic programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working within a fast-growth technology, healthcare, or employee benefits company.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing scaled organizational knowledge management systems on modern internal collaboration platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$180,000-225,000 \u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Radford Global Compensation Database\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030189005,"name":"People ","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4615706005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4397946005,"location":{"name":"New York, New York, United States"},"metadata":null,"id":4615706005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Director, Business Operations \u0026 Strategy","company_name":"Spring Health","first_published":"2025-10-06T08:21:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the VP, Chief of Staff, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage data-driven insights and business intelligence from across the organization to empower senior leadership in making high-stakes, evidence-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026quot;Parachute\u0026quot; into any underperforming or complex business area, diagnosing root causes and implementing sustainable, high-impact fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and integrate AI and automated workflows into core business processes to drive exponential gains in efficiency and team output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and drive organizational structures and tools that optimize resource allocation—people, technology, and capital—ensuring the company scales without friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a connective tissue between departments, aligning stakeholders to mobilize quickly on the most critical company objectives and market opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a pulse on external trends, AI advancements, and industry benchmarking to implement \u0026quot;future-proof\u0026quot; business practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don’t just hit KPIs; you redefine them by solving complex business problems and delivering results that outperform original projections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve successfully integrated AI-leveraged solutions that significantly reduced manual overhead and accelerated our speed-to-market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve moved the needle on growth by taking a project from vague ideas to sustainable operations ahead of schedule.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 - 7 years experience, with experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 - 2 years of operating experience at hypergrowth start-up.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA or BS degree, MBA a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical Thinking and Analytical Rigor: Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Competency: You are a power user of AI and automation tools, leveraging them to solve problems and optimize your own output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication and Mobilizing Teams: Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity and Innovation: Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grit and Resilience: Maintain strength, command, and optimism in the face of competing priorities and people challenges to get the job done.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$177,200 - $221,500\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030156005,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4711654005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4443444005,"location":{"name":"Remote"},"metadata":null,"id":4711654005,"updated_at":"2026-07-09T13:25:08-04:00","requisition_id":null,"title":"Director, CX Delivery (Alma)","company_name":"Spring Health","first_published":"2026-07-02T12:24:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1-BIGrWstawQLTr8aFmmbjMXBA4YaYsVK/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Candidate Interview Guide\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Director, Customer Experience\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Alma’s Director, Customer Experience, you’ll lead our frontline team through our next stage of growth as we scale and evolve into a best-in-class service for our network of providers and their clients. You will shape the frontline strategy — equipping and empowering them to deliver customer-centric support at every touchpoint, and elevating their insights cross-functionally across Product, Design, and Marketing to drive continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful candidate has deep experience leading high-quality support teams at scale, has hands-on experience analyzing CX data, has a demonstrated ability to develop managers into effective leaders, and is extremely customer-focused. You thrive in a rapidly evolving environment and have experience building structure, nurturing culture, and talent within a growing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shape Functional Strategy \u0026amp;amp; Operational Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with CX leadership on the channel expansion strategy, leading our frontline teams through chat and phone expansion, creating clear operational plans, defining team priorities, and creating robust change management plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own CX team performance and quality standards, including productivity, reliability, and customer satisfaction, while managing operational efficiency and costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with key stakeholders to staff across channels and equip the team to resolve complex issue types while navigating ambiguous external dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead customer retention and engagement strategies — designing proactive support programs, escalation protocols, and high-touch interventions that drive LTV and reduce churn.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Fluency \u0026amp;amp; Operational Insight\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain your own dashboards and reporting — this role operates without a dedicated BI team and requires direct, hands-on data fluency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use workforce data, QA reviews, shadow sessions, and escalation analysis to identify performance issues, diagnose root causes, and drive operational improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate CX data into clear insights and customer-centric narratives that influence decisions across the business, partnering cross-functionally with Product, Marketing, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with Excel and/or SQL is strongly preferred — you know your way around data and can build the reporting you need to lead effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Leadership \u0026amp;amp; Culture Building\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop your managers into strong leaders by building their capabilities in strategic communication, their ability to influence without direct authority, and nurturing their effectiveness in performance management across levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define our talent management strategy, partnering with Learning \u0026amp;amp; Development to establish competency frameworks, career paths, and succession plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain an intentional, customer-centric team culture during a period of organizational growth and change — stabilizing the team, establishing clear structure, and creating an environment where people do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years in customer support, with 5–7+ years of people leadership, including multi-layer team experience (you have managed managers of managers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop managers into effective leaders — you can speak specifically to how you build leadership capability, not just operational skill.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on with data: you build your own dashboards, own your metrics, and can translate CX data into business decisions. SQL proficiency strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can set a strategic direction for a function and execute against that plan.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in leading teams through organizational change, acquisitions, or periods of significant transition — you know how to keep teams stable, focused, and performing during uncertainty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable being close to the work: shadow sessions, QA reviews, workforce data, and escalations are part of how you lead, not beneath your role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We’re a remote-first company\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;401K plan (ADP)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lifestyle Spending Account for health, wellness, and family care\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monthly co-working space membership stipend\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monthly work-from-home stipend\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Financial wellness benefits through Northstar\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Pet discount program through United Pet Care\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Financial perks and rewards through PerkSpot\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;EAP access through Aetna\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;One-time home office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Inclusive family and medical leave plans\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;12 paid holidays and 1 Alma Give Back Day\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Flexible PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Salary Band: $170,000 -190,000 plus bonus\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4184089005,"name":"Alma","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4704507005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4440051005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4704507005,"updated_at":"2026-06-25T10:39:16-04:00","requisition_id":null,"title":"Director, Lifecycle Marketing","company_name":"Spring Health","first_published":"2026-06-25T10:38:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Director of Member Growth, Lifecycle Marketing\u0026lt;/strong\u0026gt; is a critical leadership role that will drive how we acquire, engage, and retain members through strategic, data-driven lifecycle marketing initiatives. This role will lead and scale our lifecycle marketing team, build best-in-class automated journeys, and develop multi-channel engagement strategies that improve funnel conversion rates and drive revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader must have a growth marketing mindset, be highly data-driven, and have deep expertise in A/B testing, campaign optimization, and marketing automation (ideally Iterable). They will also be responsible for establishing and maintaining rigorous QA processes to ensure flawless execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note that this is a hybrid role based in New York City, with an expectation to be in office 3 days a week. Our office is located at 60 Madison Avenue.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and Scale a High-Performing Team\u0026lt;/strong\u0026gt;: Manage and mentor a team of lifecycle marketers, ensuring alignment with business objectives and marketing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and Optimize Lifecycle Marketing Strategy\u0026lt;/strong\u0026gt;: Design, execute, and refine strategies to acquire, activate, retain, and re-engage members across email, SMS, push notifications, in-app messaging, and direct mail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with Product:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enhance Funnel Performance\u0026lt;/strong\u0026gt;: Develop lifecycle marketing programs that increase conversion rates at each stage of the member journey, from enrollment, to activation, to engagement and retention.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage Data \u0026amp;amp; Experimentation\u0026lt;/strong\u0026gt;: Utilize A/B and multivariate testing, segmentation strategies, and behavioral insights to drive personalized, high-performing campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale Automation \u0026amp;amp; Personalization\u0026lt;/strong\u0026gt;: Build and optimize automated journeys using Iterable, ensuring the right message reaches the right person at the right time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Refine and Implement QA Processes\u0026lt;/strong\u0026gt;: Establish and oversee QA protocols to ensure marketing campaigns and automations are deployed accurately and efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;: Partner with Product, Eng, Data/BI, and CS teams to align lifecycle marketing efforts with product experience, customer (partner) requirements, and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Martech subject matter expertise\u0026lt;/strong\u0026gt;: Ability to dive deep with prod, eng, and data teams on our data architecture, infrastructure, and integrations between platforms to ensure seamless scalability and accurate reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure and Report Impact\u0026lt;/strong\u0026gt;: Establish clear KPIs, dashboards, and reporting frameworks to track campaign performance, experimentation roadmap, and overall impact of lifecycle marketing touchpoints and journeys on member funnel conversion rates and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in This Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Increased Funnel Conversion\u0026lt;/strong\u0026gt;: Member engagement, onboarding, and activation rates are measurably improved through optimized lifecycle campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalable \u0026amp;amp; Automated Processes\u0026lt;/strong\u0026gt;: A highly efficient, scalable lifecycle marketing system is in place, leveraging automation and dynamic personalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Impact Testing \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;: Data-driven testing strategies are running constantly, with results driving measurable lift in member acquisition, engagement, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improved Reporting and Visibility\u0026lt;/strong\u0026gt;: You’ve helped us improve our reporting and visibility across the wider org in terms of lifecycle marketing impact and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rigorous QA \u0026amp;amp; Process Excellence\u0026lt;/strong\u0026gt;: The team has a world-class QA framework that prevents errors and ensures campaigns execute flawlessly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Cross-Functional Partnerships\u0026lt;/strong\u0026gt;: The team is fully aligned with Prod/Eng, Data/BI, and other cross-functional stakeholders to enhance personalization and member experience across marketing and product touchpoints and journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Business Impact\u0026lt;/strong\u0026gt;: Lifecycle marketing initiatives are delivering clear ROI, contributing directly to member enrollment, appointments booked, and ultimately achieving aggressive revenue goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Expect From You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in lifecycle marketing / growth marketing, preferably in healthtech, B2B2C, and/or D2C.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in marketing automation platforms, ideally Iterable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Channel expertise across email, SMS, push, in-app messaging, and direct mail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and data-driven, with experience running and interpreting A/B tests to optimize performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong process and QA management skills, ensuring flawless execution of marketing campaigns and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A results-driven, growth marketing mindset, with a focus on continuous optimization and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration skills, with the ability to partner with Product, Data/BI, CS, and other cross-functional stakeholders to align lifecycle marketing strategies with member needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and growing a team, fostering a high-performance, innovative, and experimentation minded culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mental health and healthcare innovation, with a desire to make a meaningful impact on the well-being of millions of lives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is $176,500 - $223,000\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4141732005,"name":"Customer Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4715281005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4445095005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4715281005,"updated_at":"2026-07-14T18:46:01-04:00","requisition_id":null,"title":"Director, Revenue Analytics \u0026 AI Innovation","company_name":"Spring Health","first_published":"2026-07-14T18:46:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the VP, Revenue Operations and partnering closely with our Systems and Strategy \u0026amp;amp; Operations teams, the Director, Revenue Analytics \u0026amp;amp; AI Transformation will serve as the semantic layer of our AI-native RevOps organization. This role will be responsible for building the unified data models and AI transformation strategy that power decisions from individual contributors to the executive team. This is a full-time, fully remote role leading a small, highly technical team as a hands-on player-coach. NYC is preferred for this role, but we are open to considering remote candidates. Travel is limited, with occasional trips (approximately quarterly) for team and company offsites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and own the unified semantic and data layer that underpins Revenue Operations — the single source of truth connecting Sales, Marketing, Customer Success, and Finance data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the AI transformation strategy for Revenue Operations, identifying where AI and automation can meaningfully improve GTM efficiency, forecasting, and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and lead a small, highly technical team of data/analytics engineers, operating as a true player-coach who still writes code and ships models personally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain core data models, pipelines, and analytics products that deliver actionable insight across the revenue organization — from individual contributors to executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the Systems and Strategy \u0026amp;amp; Operations teams to ensure data architecture, tooling, and process are tightly aligned across RevOps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, pilot, and deploy AI tools and vendors, staying ahead of the fast-moving AI landscape and translating emerging capabilities into practical, high-value use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish data governance, quality standards, and documentation practices that scale as the organization grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive-ready dashboards and analyses that inform revenue strategy and company-wide reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a \u0026quot;build fast, iterate faster\u0026quot; culture — rapidly prototyping and deploying solutions rather than waiting for a long, perfect build cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a thought partner to Revenue leadership on how AI and modern data infrastructure can reshape the future of go-to-market operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reduction in time-to-insight for revenue questions, measured by cycle time from request to delivered analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adoption of unified data models and dashboards across Sales, Marketing, and Customer Success teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Number of AI-driven use cases successfully piloted and deployed into production each quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved forecast accuracy and reporting consistency across the revenue funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Percentage of core revenue reporting migrated off manual/spreadsheet-based processes onto the unified data layer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in data engineering, analytics engineering, or revenue/GTM analytics, including experience leading or building technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on expertise in data engineering and analytics engineering (e.g., SQL, dbt, modern data warehousing, ETL/ELT pipelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and owning semantic and data models that serve multiple stakeholders, from analytics and BI to AI use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading AI adoption or AI-enabled transformation within a GTM or Revenue organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, current knowledge of the AI vendor, tooling, and trends landscape, with the judgment to separate hype from real value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record as a \u0026quot;player-coach\u0026quot; — someone who has built and led a small team while remaining deeply hands-on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with Revenue/GTM systems and strategy \u0026amp;amp; operations functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to translate technical work into business impact for individual contributors and executives alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A scrappy, fast-moving builder mentality — comfortable shipping v1 solutions quickly and iterating.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience with B2B2C customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth SaaS or healthtech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern AI/ML tooling (LLM-based agents, copilots, automation platforms) applied to go-to-market use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with tools such as Salesforce, Clay, Snowflake or BigQuery, dbt, Looker or Tableau, and Python\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience at a company undergoing significant data infrastructure modernization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$196,000 - $247,940 \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4711685005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4443461005,"location":{"name":"Remote"},"metadata":null,"id":4711685005,"updated_at":"2026-07-13T15:12:27-04:00","requisition_id":null,"title":"Enterprise Client Executive (Alma)","company_name":"Spring Health","first_published":"2026-07-02T12:50:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1-BIGrWstawQLTr8aFmmbjMXBA4YaYsVK/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Candidate Interview Guide\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Client Executive - Health Plans\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the VP of Business Development, this person will serve as the most senior relationship owner, advocate, and leader overseeing Alma’s largest and most strategic health plan accounts. This position requires a background in complex, matrixed relationship management focused on scaling business growth through identifying new partnership opportunities that drive mutual value.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Collaborative partnerships with key stakeholders in the healthcare ecosystem are central to Alma’s mission to simplify access to high-quality in-network mental healthcare. In this role, you’ll play an essential role in making therapy more affordable and accessible to individuals seeking care.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will have a strong background in healthcare partnerships, navigating matrix external relationships with senior leaders, and a demonstrated ability to forge and nurture high-value partnerships. This person is data-driven, collaborative, and has a proven track record in scaling partnerships through new growth within. This is an individual contributor role. This person will not directly manage staff.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior leader and strategic business partner for some of Alma’s largest health plan partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop collaborative working relationships with external health plan executives across network, clinical, product, sales and marketing to identify and capitalize on high-impact growth opportunities, ensuring strategic alignment and mutual success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spearhead the development and execution of strategic plans to exceed growth and retention targets for each health plan partnership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently demonstrate Alma’s value proposition and link to the health plan’s defined success metrics. Ensure regular business review meetings are conducted with health plan senior leaders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track the performance of partnerships, measure impact, and continuously optimize partnership strategies based on identified trends or areas of opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with internal teams, including Client Success, Product, Marketing, Analytics, Legal, and Operations, to ensure the successful execution of partnership initiatives and integration with existing programs or services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess the competitive environment and develop retention and sales strategies to capitalize on market opportunities and drive a competitive advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead all new initiatives required to evolve the health plan’s programs, negotiate resources, and guide the cross-functional team implementing agreed upon program innovations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead partnership presentations related to strategic planning, monthly/quarterly business results, and program evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the voice of the customer internally to advocate for needs and drive process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have \u0026lt;strong\u0026gt;10+ years of experience\u0026lt;/strong\u0026gt; in sales, partnerships, or strategic account management \u0026lt;strong\u0026gt;within healthcare or healthcare-adjacent industries where health plans are key partners\u0026lt;/strong\u0026gt; (e.g., digital health, benefits platforms, population health, pharmacy services, provider networks).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have extensive experience managing and expanding relationships with national and regional health plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven ability to influence executives and key business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in upselling and retaining customers to drive additional revenue (recurring and variable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an ability to build strong relationships and effectively resolve disputes and business challenges with internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have demonstrated skills in conflict management and negotiation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an ability to remain calm under pressure and work collaboratively across various constituents (internal and external) to determine the best course of action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication and presentation skills, both written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an analytical mindset with the ability to make data-driven decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong business acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent critical thinking, deductive reasoning, and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have exceptional project management skills and organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an innate ability to thrive in fast-paced environments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about Alma’s mission of making mental healthcare more accessible.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We’re a remote-first company\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;401K plan (ADP)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lifestyle Spending Account for health, wellness, and family care\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monthly co-working space membership stipend\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monthly work-from-home stipend\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Financial wellness benefits through Northstar\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Pet discount program through United Pet Care\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Financial perks and rewards through PerkSpot\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;EAP access through Aetna\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;One-time home office stipend to set up your home office\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Inclusive family and medical leave plans\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;12 paid holidays and 1 Alma Give Back Day\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Flexible PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Salary Band: $165,000 - 185,000 plus bonus and equity\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4184089005,"name":"Alma","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4695817005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4436015005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4695817005,"updated_at":"2026-05-26T15:51:55-04:00","requisition_id":null,"title":"Executive Assistant","company_name":"Spring Health","first_published":"2026-05-15T16:24:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is seeking a highly organized, proactive, and service-oriented Executive Assistant to support key leaders in our New York office while helping create a seamless in-office experience for employees and visitors. This role will be a key operational presence in the NY office, while supporting two of our C-Suite executives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time, hybrid role based in the New York office with 3 days per week required in-person. This role will report directly to the Manager, Executive Support. Occasional travel may be required for team or company events and/or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively support executive leaders by managing calendars, priorities, meeting preparation, and follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate complex scheduling across internal and external stakeholders, including interviews, leadership meetings, and cross-functional forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare leaders for upcoming meetings by organizing agendas, materials, briefing notes, and relevant context in advance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track action items, deadlines, and follow-ups to ensure work moves forward and nothing falls through the cracks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted point of contact between leaders and internal/external stakeholders, handling communications with professionalism, discretion, and urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage meeting logistics for recurring leadership forums, team meetings, onsite/offsite events, and department-wide gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the planning and execution of department All Hands meetings and other leadership forums, including agendas, materials, logistics, and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Arrange domestic and international travel, including flights, accommodations, ground transportation, itineraries, and visas when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, proofread, and edit business documents, including emails, memos, agendas, presentations, and meeting notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and maintain confidential information, documents, and team resources so they are accurate, accessible, and easy to navigate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process expenses and reimbursements in a timely and accurate manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools thoughtfully to improve efficiency and quality across workflows, including drafting communications, summarizing meetings or materials, organizing information, preparing first drafts, and streamlining recurring tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders stay informed by surfacing relevant context, flagging scheduling conflicts, and anticipating upcoming needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle changing priorities and urgent requests with sound judgment, composure, and resourcefulness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The leaders you support are consistently prepared, informed, and set up to use their time effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calendars, travel, expenses, and meeting logistics are managed smoothly, with minimal conflicts or last-minute surprises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholders experience timely, polished, and professional communication through you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meetings and leadership forums are well-organized, thoughtfully prepared, and followed up on appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Action items, deadlines, and open loops are tracked clearly and followed through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential and sensitive information is handled with discretion, integrity, and good judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI and other productivity tools responsibly to save time, improve accuracy, reduce manual work, and create more scalable support systems for the leaders and teams you support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You adapt quickly when priorities shift and bring calm, organization, and solutions to fast-moving situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You continuously look for ways to improve processes, reduce friction, and make the team more effective.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience as an Executive Assistant, Administrative Assistant, or similar role supporting executives or senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work from the NYC office 3 days per week and coordinate effectively with both in-person and remote executives, team members, and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills, with the ability to manage multiple priorities, deadlines, and moving pieces in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong calendar management skills, including the ability to prioritize meetings, resolve scheduling conflicts, and create more focus time for leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to interact professionally and confidently with stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment and discretion when handling confidential, sensitive, or time-sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive mindset, with the ability to anticipate needs, flag potential issues, and take action before being asked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and accuracy, especially when preparing materials, managing logistics, and maintaining information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI and productivity tools to improve efficiency, streamline workflows, draft communications, summarize information, and reduce manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace, Slack, Zoom, and other collaboration or productivity tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stay composed, flexible, and solutions-oriented when priorities shift or urgent needs arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base range for this position is \u0026lt;strong\u0026gt;$94,350 - $119,420 \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030156005,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4648824005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4413337005,"location":{"name":"Remote"},"metadata":null,"id":4648824005,"updated_at":"2026-07-21T09:46:05-04:00","requisition_id":null,"title":"Full Time Provider (NC, GA, FL, SC, AL, IN, TN, OK)","company_name":"Spring Health","first_published":"2026-01-13T12:13:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide mental health counseling sessions, including clinical risk assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to critical incidents and clinical crises as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required internal training, assignments and attend Spring Health Clinical Team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become familiar with, and utilize, data-driven decision making and measurement-based care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review monthly projections, client metrics, and clinical outcomes to monitor quality client care\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you are:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are physically based in and have an unrestricted license to practice psychotherapy within NC, GA, FL, SC, AL, IN, TN, and/or OK. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) \u0026lt;strong\u0026gt;We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to work a full 40 hour work week.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable with technology and are telehealth competent.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You are able and eager to maintain an average caseload of 30 sessions per week.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to haves:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of post-licensed experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to be cross-licensed in other states; sponsored by Spring Health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open to treating populations beyond adults such as children, adolescents, couples, or families.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to working nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The target salary for this role ranges from is \u0026lt;strong\u0026gt;$64,000-$65,000\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;and serves as the baseline for total compensation\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;. In addition to the base salary, you have the opportunity to earn variable bonuses based on performance. \u0026lt;/strong\u0026gt;This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll like working at Spring Health\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Focus on total health including:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous medical, dental, vision coverage available day 1 + access to One Medical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You\u0026#39;ll also enjoy 12 paid holidays throughout the year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you and your family:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-4.5 months of fully paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sponsored access to Bright Horizons® child care, back-up care, and elder care.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you financially through:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% after 90 days of employment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Helping you be an efficient and effective mental health provider:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Malpractice liability insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Covering all employment taxes, which would otherwise be paid by contract (1099) providers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensure renewal reimbursement—up to 5 state licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity for cross-licensure sponsorship and support, if eligible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A caseload of motivated clients from diverse industries and backgrounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free accredited CEUs, available live and on-demand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Creating a culture you can thrive in:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hybrid workforce, with option for this role to be fully remote\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement per calendar year (pending approval)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4674523005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4413337005,"location":{"name":"Remote"},"metadata":null,"id":4674523005,"updated_at":"2026-07-21T09:46:55-04:00","requisition_id":null,"title":"Full Time Provider (PA, VA, OH, IL, AZ, CT, MA, CO, WI)","company_name":"Spring Health","first_published":"2026-03-18T09:41:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide mental health counseling sessions, including clinical risk assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to critical incidents and clinical crises as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required internal training, assignments and attend Spring Health Clinical Team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become familiar with, and utilize, data-driven decision making and measurement-based care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review monthly projections, client metrics, and clinical outcomes to monitor quality client care\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you are:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are physically based in and have an unrestricted license to practice psychotherapy with the PA, VA, OH, IL, AZ, CT, MA, CO, and/or WI. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.)\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to work a full 40 hour work week.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable with technology and are telehealth competent.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You are able and eager to maintain an average caseload of 30 sessions per week.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to haves:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of post-licensed experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to be cross-licensed in other states; sponsored by Spring Health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open to treating populations beyond adults such as children, adolescents, couples, or families.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to working nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The target salary for this role ranges from is \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;$66,000-$70,000 and serves as the baseline for total compensation\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;. In addition to the base salary, you have the opportunity to earn variable bonuses based on performance.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Why you’ll like working at Spring Health:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You will receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Focus on total health including:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous medical, dental, vision coverage available day 1 + access to One Medical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You\u0026#39;ll also enjoy 12 paid holidays throughout the year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you and your family:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-4.5 months of fully paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sponsored access to Bright Horizons® child care, back-up care, and elder care.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you financially through:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% after 90 days of employment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Helping you be an efficient and effective mental health provider:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Malpractice liability insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Covering all employment taxes, which would otherwise be paid by contract (1099) providers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensure renewal reimbursement—up to 5 state licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity for cross-licensure sponsorship and support, if eligible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A caseload of motivated clients from diverse industries and backgrounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free accredited CEUs, available live and on-demand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Creating a culture you can thrive in:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hybrid workforce, with option for this role to be fully remote\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement per calendar year (pending approval)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4706350005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4440888005,"location":{"name":"New York, New York, United States"},"metadata":null,"id":4706350005,"updated_at":"2026-06-17T21:28:38-04:00","requisition_id":null,"title":"Global Care Navigator - (Dutch Speaking)","company_name":"Spring Health","first_published":"2026-06-17T21:28:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required.Fully bilingual (written and spoken) in both English and\u0026amp;nbsp;Dutch. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a\u0026amp;nbsp;plus!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The working hours for this role will be: \u0026lt;strong\u0026gt;Monday to Friday, 6:00 AM to 2:00 PM EST\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in CIR intake and/or coaching services for global members and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and document crisis resources for members in different countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience post licensure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be comfortable using multiple computer platforms at the same time and learning new systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KPIs will include: metrics on connection to care, productivity, and member satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base range for this position is \u0026lt;strong\u0026gt;$33.33- $42.31 \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;and \u0026lt;em\u0026gt;is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Your Total Health:\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;account which is valued at $199/year per user. HSA and FSA plans available\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt; \u0026lt;strong\u0026gt;Gympass\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;four\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;week\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;fully\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;paid\u0026lt;strong\u0026gt;,\u0026lt;/strong\u0026gt; sabbatical leave to renew and recharge.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You And Your family:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-4.5 months of fully paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you financially through:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our People team benchmarks all salaries using the\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% after 90 days of employment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Creating a culture you can thrive in:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus Fridays: no meetings, no distractions, just time for you to get work done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement per calendar year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth meets impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4706348005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4440888005,"location":{"name":"Remote"},"metadata":null,"id":4706348005,"updated_at":"2026-06-22T13:15:56-04:00","requisition_id":null,"title":"Global Care Navigator - Netherlands (Remote)","company_name":"Spring Health","first_published":"2026-06-17T21:28:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a\u0026amp;nbsp;behavioral health field and licensure or certification as a counselor, social worker, or\u0026amp;nbsp;psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and\u0026amp;nbsp;Ducth. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a\u0026lt;br\u0026gt;plus!\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This Global Care Navigator will assist our members through their mental health care journey and\u0026amp;nbsp;connection to care, while ensuring our members are incredibly satisfied with the Spring Health\u0026lt;br\u0026gt;experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician\u0026amp;nbsp;workflows and is highly responsive, resourceful, empathic, and professional. They have creative\u0026amp;nbsp;problem-solving skills and a passion for delivering a high-quality experience. This role will report\u0026amp;nbsp;to the Manager of the Global Team in Clinical Operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;The working hours for this role will be: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Monday-Friday; 12pm - 8pm CEST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in CIR intake and/or coaching services for global members and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and document crisis resources for members in different countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience post licensure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be comfortable using multiple computer platforms at the same time and learning new systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KPIs will include: metrics on connection to care, productivity, and member satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$54,750–$69,350 \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;and \u0026lt;em\u0026gt;is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spring Health partners with Deel to offer benefits for full-time employees outside of the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Supplementary health insurance coverage. \u0026lt;/strong\u0026gt;Coverage includes top level packages available per provider, as well as dependent coverage, if required\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;.\u0026lt;/strong\u0026gt; The exact benefit plan details will vary based on your country’s requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Spring Health Perks:\u0026lt;/strong\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;1\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;1\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Access to\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Spring Internal\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; - 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;1\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Professional Development Reimbursement\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; - Professional Development Reimbursement available for relevant learning and development expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;1\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;“\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Spring Renewal\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;”\u0026amp;nbsp;Sabbatical Program\u0026amp;nbsp;- When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth meets impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4699464005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4437682005,"location":{"name":"Remote"},"metadata":null,"id":4699464005,"updated_at":"2026-07-10T17:52:23-04:00","requisition_id":"Revenue-2026-02","title":"Head of Health Systems Strategy","company_name":"Spring Health","first_published":"2026-06-09T12:29:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the SVP, the Head of Health Systems Strategy will build and own Spring Health\u0026#39;s health systems function from the ground up. This role is focused on two high-priority growth bets: driving provider-led patient referrals from health systems and provider groups, and building a supply-side revenue model for higher levels of care. This is a full-time, hybrid role based in New York City, with an expectation to be in the office 2-3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate within 90 days of their start date.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a dual top-down / bottom-up strategy to drive referral volume from health systems and provider groups across enterprise and field channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead enterprise sales into health systems, aligning on value-based care incentives, leakage prevention, complexity coding, and quality metrics such as HEDIS/Star ratings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a geography-based field sales team for direct physician outreach, modeled on a pharma rep approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive EHR integration (e.g., Epic) to embed Spring Health and Alma into clinical workflows — the proven unlock for referral volume at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop multi-channel referral mechanisms including community-based, self-referral, and provider-gated pathways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the strategy and partnerships to monetize referrals to higher levels of care facilities, including residential, rehab, and detox.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a paid referral channel leveraging Spring Health and Alma patient volume with initial facility partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and R\u0026amp;amp;D to build the technology infrastructure for the referral marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth in provider referral volume from health system and provider group partnerships, with measurable quarter-over-quarter improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise health system partnerships signed, activated, and generating referral volume within the first 12 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Field sales team fully built, hired, and ramped with clear per-rep productivity metrics within 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supply-side revenue channel launched with initial facility partners and measurable revenue within the first year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EHR integration deployed and generating measurable referral lift in at least one health system partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in health system operations, incentives, and decision-making — including revenue centers, value-based care, and behavioral health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and executing enterprise sales motions into health systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and managing field sales teams from the ground up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of EHR integrations and clinical workflow embedding (e.g., Epic, Cerner).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the behavioral health landscape across the continuum of care, from outpatient through higher levels of care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating with high autonomy, strategic creativity, and direct access to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in corp dev, partnerships, or strategy roles within health tech.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with B2B2C business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the mental health or behavioral health benefits space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$188,000 - $216,000\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; and is part of a competitive total rewards package including, annual bonus, stock options, and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Radford Global Compensation Database\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4715434005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4445164005,"location":{"name":"New York, New York, United States"},"metadata":null,"id":4715434005,"updated_at":"2026-07-21T11:04:52-04:00","requisition_id":null,"title":"IT Support Engineer II","company_name":"Spring Health","first_published":"2026-07-17T12:03:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Associate Director, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and IT automation initiatives, while providing white-glove support to executive leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based onsite 5 days per week at our NYC Office. Occasional travel may be required for team on-sites or satellite office support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces, serving as the go-to expert for A/V systems and ensuring a seamless in-person and hybrid meeting experience for employees and leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain proficiency with MDM solutions (JAMF or comparable) to troubleshoot technical issues and improve day-to-day quality of life for employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help manage hardware lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point for Tier I \u0026amp;amp; II support, providing advanced troubleshooting for complex hardware, software, and network issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain SOPs and knowledge base articles to document IT support workflows and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify recurring issues and inefficiencies, and propose scalable process or automation improvements to reduce support burden\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A/V uptime and meeting readiness: conference rooms are operational and incident-free for scheduled meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboarding and offboarding requests completed accurately and within defined turnaround windows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Asset inventory accuracy, verified through regular audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduction in manual/repetitive ticket volume through automation initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive support satisfaction, measured through direct feedback and responsiveness to leadership requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ticket resolution times consistently meet or exceed defined SLA targets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7+ years of experience in IT support, IT operations, or end-user support engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated fluency with AI tools (e.g., ChatGPT, Claude, Gemini) to increase speed, quality, and efficiency in day-to-day troubleshooting, documentation, and process improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, hands-on expertise with A/V systems and conference room technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of MDM platforms (JAMF or comparable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with IAM/identity platforms such as Okta, including employee onboarding/offboarding and access reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building automations using low-code/no-code tools such as Zapier, n8n, or Okta Workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of MacOS, Windows OS, iOS, and Android OS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing hardware asset lifecycles, including procurement and vendor coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience supporting executive/C-suite stakeholders with tact and responsiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to project management and process improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Google Workspace, Slack, Zoom, and Atlassian products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Jamf 100 \u0026amp;amp; Jamf 200 certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a hybrid or multi-office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ITIL frameworks or formal ticketing/service management practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of scripting languages (e.g., Python, Bash, PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a fast-growth or high-ambiguity environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Localized network support experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a highly regulated HIPAA environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$53.85 - $67.82 \u0026lt;/strong\u0026gt;per hour\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4703513005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4439488005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4703513005,"updated_at":"2026-06-08T10:19:51-04:00","requisition_id":null,"title":"Manager, Data Science, Forecasting \u0026 Routing","company_name":"Spring Health","first_published":"2026-06-08T10:19:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director of Data Science and partnering closely with Product, Engineering, and Actuarial teams, the Manager of Data Science will lead a team responsible for forecasting care utilization and optimizing member routing decisions. This role will drive the development of decision systems that balance clinical outcomes with business economics, enabling sustainable growth of Spring Health’s care models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a team of data scientists working on utilization forecasting and care routing optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the data science roadmap supporting forecasting accuracy, experimentation, and decision systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and productionize forecasting models that predict care utilization across customer lifecycle stages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and iterate on routing algorithms and experimentation frameworks to influence member care pathways\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering to translate models into scalable, real-time systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Actuarial and Finance teams to align forecasts with pricing assumptions and business targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and analyze experiments to evaluate interventions that shift member behavior and care utilization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish monitoring systems to detect deviations in utilization trends and trigger interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate insights, risks, and trade-offs clearly to senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high standards for model quality, documentation, and reproducibility\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forecast accuracy for care utilization within defined error thresholds across new and existing customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurable improvement in gross margin driven by data science initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduction in variance between expected and actual utilization levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experimentation velocity (e.g., number of experiments launched and evaluated per quarter)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adoption rate of data-driven routing strategies in production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder satisfaction with data science outputs and decision support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team delivery reliability (projects completed on time and within scope)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in data science, with at least 2+ years managing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and deploying machine learning models in production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in statistical modeling, experimentation, and causal inference\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with product and engineering teams to ship data products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to translate ambiguous business problems into structured analytical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with the ability to influence non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing projects with multiple stakeholders and competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare, benefits, or risk-based business models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with forecasting, time series modeling, or demand planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with experimentation platforms and behavioral interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on marketplace, routing, or recommendation systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cost optimization or unit economics problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$183,000 - $205,500\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4646188005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4412391005,"location":{"name":"Remote"},"metadata":null,"id":4646188005,"updated_at":"2026-05-15T10:37:30-04:00","requisition_id":null,"title":"Medical Records Coordinator (Temporary)","company_name":"Spring Health","first_published":"2026-01-08T13:28:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work \u0026lt;strong\u0026gt;1 weekend per month\u0026lt;/strong\u0026gt; and at least \u0026lt;strong\u0026gt;4 holidays\u0026lt;/strong\u0026gt; per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;8:00 AM-4:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;9:00 AM-5:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;10:00 AM-6:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;12:00 PM-8:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Uploading records requests and patient authorization forms including processing medical record requests and provider letters\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist members with Mental Health Leaves \u0026amp;amp; Accommodations (MHLA) requests, liaising with provider and third parties as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide weekly metrics on new, in progress, and completed medical records requests\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow HIPAA guidelines while ensuring the confidentiality of patient PHI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role (Key KPIs):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with core values and competencies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail to support a high-quality member and provider experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 1 year experience in a similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of medical terminology, and HIPAA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail with excellent organizational and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in rapidly changing environments and with constantly evolving responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$20.51 - $25.64\u0026lt;/em\u0026gt;. \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700105005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":null,"id":4700105005,"updated_at":"2026-05-28T10:58:26-04:00","requisition_id":null,"title":"Medical Records Coordinator (Temporary) (Future Opportunities)","company_name":"Spring Health","first_published":"2026-05-27T23:08:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot; style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note: We don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of Medical Records Coordinators for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work \u0026lt;strong\u0026gt;1 weekend per month\u0026lt;/strong\u0026gt; and at least \u0026lt;strong\u0026gt;4 holidays\u0026lt;/strong\u0026gt; per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;8:00 AM-4:00 PM\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;EST\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;9:00 AM-5:00 PM EST\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;10:00 AM-6:00 PM EST\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;12:00 PM-8:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Uploading records requests and patient authorization forms including processing medical record requests and provider letters\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist members with Mental Health Leaves \u0026amp;amp; Accommodations (MHLA) requests, liaising with provider and third parties as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide weekly metrics on new, in progress, and completed medical records requests\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow HIPAA guidelines while ensuring the confidentiality of patient PHI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with core values and competencies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail to support a high-quality member and provider experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 1 year experience in a similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of medical terminology, and HIPAA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail with excellent organizational and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in rapidly changing environments and with constantly evolving responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4709133005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4442272005,"location":{"name":"Remote"},"metadata":null,"id":4709133005,"updated_at":"2026-06-25T16:28:02-04:00","requisition_id":null,"title":"Payer Customer Success Associate","company_name":"Spring Health","first_published":"2026-06-25T16:28:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Manager, Customer Success, the Payer Customer Success Associate (CSA) plays a pivotal role in ensuring the success and satisfaction of our valued health plan customers. Collaborating with the Head of Payer Customer Success and designated Payer Customer Success Managers, the CSA provides vital support to deliver exceptional service and uphold customer KPIs. This is a full-time, fully remote position on our team. Occasional travel for team events may be required.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a support resource and secondary point of contact for assigned customers, working closely with designated Payer and Partner Customer Success Managers to ensure seamless service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the cross-functional teams to resolve customer issues and ensure a seamless customer and member experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate actively in customer meetings under the direction of the Payer Customer Success Managers, coordinating, supporting and addressing customer needs and concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the creation and maintenance of project management documentation such as Gainsight and Asana Customer Dashboards, ensuring adherence to client deadlines, internal team SLAs, and providing regular updates to CSMs and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate customer information in Spring Health Admin, including detailed notes and auditing to ensure precise setup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and resolve member issues, collaborating with respective Payer CSMs on resolution steps and providing comprehensive, detailed follow up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and maintain all cross-functional requests, i.e. reporting, marketing, invoicing, product/engineering, and clinical support requirements meticulously, ensuring timely delivery to the assigned CSM for action.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other relevant sources, providing insights into customer performance, and contributing to the CSM’s report narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the preparation and distribution of member marketing materials, including organizing customer events and attending Spring Virtual Events, where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building relationships through collaboration across departments, including product, operations, data science, and marketing, to ensure a holistic approach to customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as key support of the customer relationship continuity by managing incoming client requests, escalations, and updates in the account owner’s absence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists in coordinating transition planning, documentation, and communication to ensure minimal disruption to the customer support or member experience during account transitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage open tickets efficiently, ensuring deadlines are met and contributing to reporting updates and enhancements to drive overall team success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to 15% travel time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Response \u0026amp;amp; Resolution Time: \u0026lt;/strong\u0026gt;Acknowledge inquiries within 24 hours and resolve 90% of tickets within SLA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accuracy of Customer Records: \u0026lt;/strong\u0026gt;Ensure 100% accuracy in Spring Health Admin updates across Payer \u0026amp;amp; Partner Book of Business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;QBR \u0026amp;amp; Reporting Completion: \u0026lt;/strong\u0026gt;Deliver 100% of Quarterly Business Review decks on time in partnership with Payer CSMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Coordination: \u0026lt;/strong\u0026gt;Complete 95% of assigned internal requests (marketing, invoicing, product, etc.) within deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Barrier Removal for Payer CSM Team: \u0026lt;/strong\u0026gt;Proactively identify and resolve at least 90% of operational or administrative roadblocks to support Payer CSM efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in customer-facing roles, preferably in the healthcare field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior health plan experience is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience presenting information to customers and adeptness at receiving and implementing feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational, presentation, and communication skills, both verbal and written.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, team-oriented individual with a strong desire to excel in a dynamic startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous personal and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient use of Google Suite with a keen interest in adopting and leveraging other software platforms to enhance customer success initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$31.97 - $36.30 per hour\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4713643005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4444290005,"location":{"name":"Remote"},"metadata":null,"id":4713643005,"updated_at":"2026-07-10T11:55:02-04:00","requisition_id":null,"title":"Payer Integration Manager","company_name":"Spring Health","first_published":"2026-07-10T11:55:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is actively seeking a Payer Integration Manager to join our Health Plan Operations team. Reporting to the Manager of Payer Integrations, this individual will own the technical execution, risk mitigation, and operational compliance of our health plan and carrier data connections. This is a full-time position that is fully remote. Occasional travel may be required for team or company events or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a high volume of concurrent health plan integration workflows, ensuring seamless coordination between internal stakeholders and external carrier technical contacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the end-to-end implementation process for payer integrations, overcoming communication or technical barriers to see high-priority data configurations through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze complex backend data structures, implementation protocols, and integration elements—including 837/835 transaction loops, electronic funds transfers (EFT), and provider configuration profiles—to map the most efficient deployment paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify integration, billing, and system configuration risks early in the implementation cycle and proactively implement mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cross-functional technical and non-technical teams to align external payer systems with internal revenue cycle infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep, updated understanding of funding structures, benefit designs, compliance requirements, and industry-standard integration practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute proactive revenue cycle measures during the onboarding phase to ensure clean upstream configuration, healthy billing habits, and strong financial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute actively to the continuous improvement of onboarding documentation, deployment checklists, and standard operating procedures to scale our operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integration Velocity: Optimize the time-to-velocity for new configurations by consistently reducing the average days required to kick off data integrations with health plans from initial assignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-Time Project Execution: Maintain a strong track record of launching system integrations on or ahead of schedule against established client and health plan implementation milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Health \u0026amp;amp; DSO Optimization: Support overall revenue cycle performance by implementing proactive configuration measures that minimize Day Sales Outstanding (DSO) in alignment with company financial health standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upstream Quality Assurance: Drive high first-pass claim acceptance rates by identifying and resolving billing loop and eligibility friction points prior to system deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aging Account Risk Mitigation: Proactively manage integration risk and backend infrastructure anomalies to minimize outstanding configurations and resolve system blocks impacting aging accounts receivable buckets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of relevant professional experience directly managing integrations, implementations, or technical operations with health insurance payers and carriers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated data proficiency, with hands-on experience querying data in Snowflake, building or utilizing reporting in Looker, and interpreting metrics to drive decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and analytical skills, with a proven ability to evaluate dashboard numbers, uncover data insights, and translate reports into concrete action plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven proficiency executing complex, high-volume data integration tasks and projects independently with minimal supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of core health insurance concepts, payer funding structures, health plan benefit designs, and carrier networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical understanding of healthcare EDI transaction infrastructure and standards, specifically 837 and 835 claim files, billing loops, in-network processing, and provider configuration profiles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid familiarity with general revenue cycle management (RCM) concepts, including claims processing, adjudication, billing regulations, and clearinghouse operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and cross-functional collaboration skills, with a track record of effectively translating technical integration elements for non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with HIPAA regulations and associated compliance guidelines regarding electronic healthcare transactions and protected health information (PHI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Health Information Management, a related field of coursework, or equivalent practical work experience is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$80,000 - $92,000\u0026lt;/em\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4715700005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4445254005,"location":{"name":"Remote"},"metadata":null,"id":4715700005,"updated_at":"2026-07-15T18:55:02-04:00","requisition_id":null,"title":"Senior Application Security Engineer II","company_name":"Spring Health","first_published":"2026-07-15T18:55:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is looking for a Senior Application Security Engineer II to join our growing Application Security team. Reporting to the Manager, Application Security, you will play a key role in maturing and expanding our AppSec programs — including established SAST, SCA, and DAST capabilities — while helping shape new initiatives such as a Secure AI Development Lifecycle (ADLC). You will work alongside a team of engineers who have laid a strong foundation, bringing your experience to help take these programs to the next level. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This is a full-time, fully remote position open to candidates residing within the United States. Occasional travel to our NYC headquarters may be required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the advancement of secure-by-design practices within the team’s S-SDLC program, including participation in architecture reviews, design consultations, and security guidance across the development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers on secure coding practices, AppSec fundamentals, and career growth, fostering a collaborative environment where the team grows stronger together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate the development of an AI-assisted threat modeling program, spanning risk identification, security architecture, and proactive program maturity, enabling the ability to scale threat modeling across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to maturing the team’s established SAST, SCA, and DAST programs through rule tuning, coverage improvements, and identifying opportunities to strengthen security controls as the organization scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform security-focused code reviews of internal and open-source libraries, prioritizing findings by exploitability and business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support vulnerability remediation efforts by assessing impact, proposing solutions, and validating fixes in accordance with the team’s established remediation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements and security automation using languages such as Go, Python, JavaScript, or Ruby, including the integration of AI tooling to improve team workflows and program efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to security assessments of AI-integrated product features, including LLM APIs, vector databases, and RAG pipelines, with a focus on risks such as prompt injection, data leakage, and model supply-chain vulnerabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the research, design, and development of a Secure AI Development Lifecycle (ADLC) in accordance with the OWASP Top 10 for LLM Applications and emerging adversarial ML guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend AI-assisted security tooling, including AI-augmented SAST and LLM-powered code review, to improve program coverage and team efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated improvements to the team’s SAST, SCA, and DAST programs through rule tuning, noise reduction, and coverage expansion within the first 90 days.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivery of a documented AI-assisted threat modeling program and foundational ADLC framework, including defined processes, tooling recommendations, and adoption milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent adherence to team SLAs for vulnerability triage and remediation, with measurable contributions to reducing time-to-remediation for high and critical findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivered security automation and AI tooling integrations that produce measurable improvements to program efficiency or engineering team experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completed security assessments of AI-integrated product features with documented findings, risk ratings, and remediation guidance delivered to engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of professional experience in application security or a closely related security engineering discipline, including experience working on complex, ambiguous problem areas independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with DAST, SAST, and SCA tools, and manual testing techniques (OWASP, SANS Top 25).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience securing CI/CD pipelines with commercial and custom-built tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with IaaS cloud infrastructure (AWS, Azure, or GCP), container technologies, and service-oriented architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security automation experience in at least one of: Go, Python, JavaScript, or Ruby.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML security concepts — prompt injection, adversarial inputs, model supply-chain risks, and the OWASP LLM Top 10.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of AI and LLM tooling (e.g., OpenAI, Anthropic, LangChain, or equivalent) sufficient to assess security risk and integrate into automated workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing controls aligned to NIST CSF, HIPAA, HITRUST, ISO-27001, or SOC-2.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills, with experience working alongside engineering, product, and leadership stakeholders to define and advance security priorities and plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, MIS, IT, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of demonstrated experience in security architecture, including designing and reviewing security controls across cloud-based, distributed, or service-oriented systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading or contributing to the development of a formal threat modeling program, including tooling selection, methodology design, and adoption across engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience evaluating or implementing AI security tooling, including AI-augmented testing, LLM security assessments, or automated risk analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a bug bounty or vulnerability disclosure program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in digital health, healthcare technology, or other HIPAA-regulated environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$180,000 - $205,500\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4695877005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4436047005,"location":{"name":"Remote"},"metadata":null,"id":4695877005,"updated_at":"2026-05-22T16:03:24-04:00","requisition_id":null,"title":"Senior Business Analyst, Workforce Optimization","company_name":"Spring Health","first_published":"2026-05-15T14:53:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director of Operations Analytics \u0026amp;amp; Workforce Optimization, the Senior Business Analyst, Workforce Optimization will ensure the right people and capacity are in place for our frontline teams to meet member and provider needs efficiently. This role is part of the Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own forecasting of inbound volume to the Care Support, Clinical Operations, and Provider Operations departments, broken down by channel and request category.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to Operations leadership, providing guidance on resourcing decisions and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary liaison for Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the tooling stack for workforce management, ensuring our vendor spend is optimized.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Volume forecast accuracy: High forecast accuracy for inbound volume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the frontline teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Response SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal partner satisfaction: Frontline Operations leadership views you as a trusted strategic partner, not just an analytics provider\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with workforce management or capacity planning is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$125,000 - 142,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4711511005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4443368005,"location":{"name":"Remote"},"metadata":null,"id":4711511005,"updated_at":"2026-07-02T08:52:06-04:00","requisition_id":null,"title":"Senior Clinical Quality Manager, AI Transformation","company_name":"Spring Health","first_published":"2026-07-02T08:52:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director of Clinical Quality and Safety on the Medical Affairs team, the Senior Clinical Quality Manager - AI Transformation is responsible for leading strategic quality initiatives that strengthen provider performance, clinical quality, and operational excellence across Spring Health\u0026#39;s provider network. This role partners cross-functionally with Clinical Leadership, Provider Operations, Product, Business Intelligence, Credentialing, Legal and Compliance, and other teams to design scalable quality programs, optimize workflows, develop provider enablement resources, and drive continuous improvement across quality systems. This role combines clinical expertise, operational leadership, and systems thinking to improve how quality is measured, managed, and scaled. The ideal candidate is an innovative, highly collaborative leader who excels at translating complex operational challenges into sustainable solutions and embraces an AI-first mindset to improve efficiency, streamline workflows, and enhance decision-making across the Quality organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead complex cross-functional initiatives from strategy through implementation using AI-first technology solutions, optimizing automations and intelligent decision support:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transform provider policies, SOPs, playbooks, and clinical resources into engaging, interactive tools aimed to improve provider care quality and effectiveness and help them maintain compliance with all legal, regulatory, and payer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate provider performance feedback tools to amplify provider strengths, address risks and areas for improvement, offer focused education and ongoing professional development to hone their skills, and equip them with resources and actionable steps to achieve these goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable quality team operational workflows that improve efficiency, reduce manual work, and enhance provider experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive systems integrations across enterprise tools to strengthen monitoring of quality improvement initiatives that drive care delivery outcomes and identify strategic opportunities for continuous improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain policies that support compliance with accreditation and regulatory standards (e.g., CARF, NCQA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic leader in Fraud, Waste, and Abuse (FWA) prevention initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and/or participate in additional projects as assigned.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver strategic initiatives on time and at high quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve provider engagement and performance through measurable increases in care delivery quality metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce operational inefficiencies through process redesign, automation, and AI-enabled solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase adoption of scalable quality systems and standardized workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully maintain regulatory readiness and accreditation compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of continuous improvement, innovation, and operational excellence, mentoring colleagues along the way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace flexibility for continuous innovation and adaptability when priorities shift based on business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;LMFT, LCSW, LPC, or Licensed Psychologist with minimum 7+ years post licensure experience, including experience providing tele-behavioral health. EAP experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience leading functions in clinical quality, clinical operations, provider operations, healthcare operations, or strategic program management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of clinical best practices, healthcare quality, provider operations, legal and regulatory requirements, and accreditation standards for clinical care deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building performance management frameworks, policies, SOPs, training programs, and operational documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems-thinking mindset with experience designing scalable operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cross-functional strategic initiatives from concept through implementation, with a thoughtful, collaborative approach and a high level of attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication and stakeholder management skills, with the ability to influence across all organizational levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience translating complex operational data into strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency, including the ability to effectively leverage generative AI and intelligent automation to improve workflows, accelerate execution, and enhance decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to identify opportunities to redesign processes using an AI-first mindset while maintaining appropriate governance, privacy, and quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable evaluating emerging AI capabilities and integrating them into operational and quality strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced workplace with humility, empathy, professionalism, an eagerness to learn, and resourcefulness to adapt to a changing environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice to Have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Product, Data, or Engineering teams to implement technology-enabled solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated passion for, and understanding of, mental health and the broader U.S. and global healthcare system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise workflow platforms (e.g., ZenDesk, SalesForce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with healthcare accreditation standards (NCQA, CARF, Knox-Keene).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$121,500 - $140,000 \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030211005,"name":"Medical Affairs \u0026 Strategy","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4707471005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4441374005,"location":{"name":"Remote"},"metadata":null,"id":4707471005,"updated_at":"2026-06-23T16:33:19-04:00","requisition_id":null,"title":"Senior Compliance Specialist II ","company_name":"Spring Health","first_published":"2026-06-23T13:34:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Sr Manager, IT Compliance, this Senior Compliance Specialist II joins Spring Health at a pivotal moment: the active integration of Alma, a recently acquired organization, into a unified compliance program. In the near term, this role will focus on learning Alma’s GRC tools and control environment, mapping them against Spring Health’s existing frameworks, and helping build a consolidated compliance organization. Longer term, this person will own and lead enterprise compliance programs across SOC 2 Type II, HITRUST, HIPAA, GDPR, ISO 27001, ISO 42001, and ITGC-SOX. This is a full time position that is fully remote. Travel is limited.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary compliance resource embedded in the Alma-to-Spring Health integration effort, building a working understanding of Alma\u0026#39;s GRC architecture, tooling, vendor relationships, and audit history.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map Alma\u0026#39;s existing control environment against Spring Health\u0026#39;s compliance frameworks, identifying gaps, redundancies, and opportunities for harmonization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering, IT, security, and legal stakeholders across both organizations to facilitate a structured transition of compliance obligations, evidence, and tooling into a unified program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate integration status, risk findings, and program recommendations clearly to senior compliance leadership throughout the transition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and strategically lead enterprise-level compliance programs, including SOC 2 Type II, HITRUST, HIPAA, GDPR, ISO 27001, ISO 42001, and ITGC-SOX, from planning through execution and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex risk assessments and translate technical, regulatory, and operational risk into clear, actionable recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic insights and regular updates to leadership, including risk trends, audit readiness, compliance metrics, and recommendations for investment or prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and operationalization of Spring Health\u0026#39;s AI governance program, establishing policies, risk frameworks, and control standards that address the unique compliance and ethical considerations of AI and ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain AI-specific compliance documentation including AI use registers, model risk assessments, and governance procedures aligned to regulatory expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the evolving global AI regulatory landscape (EU AI Act, NIST AI RMF, and others) and proactively advise leadership on impact to Spring Health\u0026#39;s operations and product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct compliance vendor reviews with a particular focus on AI vendors, assessing data handling practices, model governance, regulatory alignment, and contractual compliance obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive maturity of the GRC program and tooling, establishing best practices, improving automation and reporting, and ensuring high-quality, audit-ready evidence across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate AI into team workflows in a structured way, such as building AI-assisted playbooks for evidence review, audit prep, and risk assessment documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate new AI tools and techniques relevant to compliance and GRC work; share learnings with the team and model disciplined adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish quality standards for AI-assisted compliance work across the team, ensuring outputs meet the rigor and auditability expected of regulated deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide more junior compliance team members, setting standards for quality, rigor, and professionalism across compliance deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead customer assurance and external stakeholder engagements for high-stakes or complex inquiries, including enterprise customer calls, escalations, and detailed security questionnaires.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Smooth execution of the Alma compliance integration, with a documented control mapping, unified tooling plan, and clear transition milestones delivered to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working relationships established across both the Alma and Spring Health compliance functions, with a shared understanding of processes, tools, and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear path to a unified compliance organization. Gaps identified, redundancies resolved, and a roadmap in place for a consolidated program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful execution and continuous improvement of SOC 2, HITRUST, ISO 27001/42001, and SOX programs with minimal audit findings and efficient remediation cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A functioning internal AI governance program with foundational policies, risk assessments, and controls in place for key AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross‑functional partnerships, where compliance is viewed as a trusted advisor and enabler, not a blocker.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree plus 7+ years of progressive experience in a GRC, IT compliance, security, risk, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or contributing to an AI governance program, including familiarity with AI risk frameworks, model risk assessment, and translating AI-related regulatory requirements into operational controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical foundation for mapping complex product architecture to compliance requirements, including certifications and customer obligations, and driving independent stakeholder discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands‑on expertise with frameworks and regulations such as SOC 2, HITRUST, HIPAA, GDPR, ISO 27001, ISO 42001, and SOX ITGCs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large‑scale audits and certification efforts end‑to‑end with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to interpret regulatory requirements and translate them into pragmatic, scalable controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of influencing cross‑functional stakeholders and driving outcomes without formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with the ability to engage effectively with both technical teams and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, proactive, and comfortable operating in ambiguity within a fast‑paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$147,800 - $164,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4711692005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4443467005,"location":{"name":"Remote"},"metadata":null,"id":4711692005,"updated_at":"2026-07-02T13:43:58-04:00","requisition_id":null,"title":"Senior Data Analyst I, Marketing (Alma)","company_name":"Spring Health","first_published":"2026-07-02T13:43:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://drive.google.com/file/d/1-BIGrWstawQLTr8aFmmbjMXBA4YaYsVK/view?usp=sharing\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Candidate Interview Guide\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Alma’s Data teams are on a transformative journey, evolving our culture and infrastructure to be AI-first and deeply data-driven. As the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Analyst I for Marketing\u0026lt;/strong\u0026gt;, you will move beyond execution to serve as the principal data authority and strategic partner to our Growth, Performance Marketing, and Lifecycle teams. Moreover, you will be instrumental in supporting Alma’s mission to make it easy to find high-quality, affordable mental health care.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will own the strategic roadmap, data architecture, and analytical execution for the Marketing domain. You speak Marketing fluently (CAC, LTV, multi-touch attribution, ROAS, and conversion funnels) and possess the leadership capability to translate executive business goals into robust, scalable data assets. You will act as a critical bridge between Marketing leadership, Data Engineering, and Data Science to unlock high-velocity, automated insights.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Outcomes: How We’ll Define Success in the First 12 Months\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;This is a high-impact \u0026lt;strong\u0026gt;individual contributor\u0026lt;/strong\u0026gt; role defined by architectural ownership, strategic autonomy, and cross-functional leadership:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;End-to-End Domain Ownership:\u0026lt;/strong\u0026gt; Take full ownership of the Marketing data reporting layer, mapping out and executing a multi-quarter technical roadmap that aligns cleanly with Alma\u0026#39;s growth OKRs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Architectural Scalability:\u0026lt;/strong\u0026gt; Design and optimize our core Marketing data models within dbt, moving the organization away from siloed reporting toward an integrated, full-funnel \u0026quot;source of truth\u0026quot;.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategic Enablement:\u0026lt;/strong\u0026gt; Empower Marketing stakeholders with automated, high-fidelity pacing models and diagnostic tools that reduce manual workflows and accelerate media-spend optimization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Bridge:\u0026lt;/strong\u0026gt; Act as the primary technical liaison between Growth Marketing and Data Engineering, defining the requirements for downstream identity resolution and MarTech API integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Other Responsibilities: What Else You Will Do\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Advanced Data Modeling \u0026amp;amp; Architecture:\u0026lt;/strong\u0026gt; Design, build, and maintain enterprise-grade data models in dbt and interactive dashboards in our BI tools (Lightdash). You will ensure the underlying data structures supporting marketing attribution and acquisition metrics are clean, scalable, and optimized for performance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical Mentorship \u0026amp;amp; Coaching:\u0026lt;/strong\u0026gt; Act as a technical mentor to peer analysts across the data org. You will lead code reviews, establish dbt modeling standards, and help upskill the broader team in SQL mastery and data governance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Advanced Growth Analytics:\u0026lt;/strong\u0026gt; Drive complex, deep-dive analyses on multi-touch attribution (MTA), marketing mix modeling (MMM), client lifetime value (LTV), and incrementality testing to help optimize multi-million dollar marketing budgets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Process \u0026amp;amp; Workflow Evolution:\u0026lt;/strong\u0026gt; Champion the adoption of modern analytics engineering practices. Identify workflow bottlenecks and proactively introduce AI-accelerated frameworks to increase the velocity and consistency of the team\u0026#39;s insights.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are (Requirements)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; You have \u0026lt;strong\u0026gt;4–7 years\u0026lt;/strong\u0026gt; of experience in strategic data analytics, business intelligence, or analytics engineering, with a proven track record of supporting high-growth Growth or Performance Marketing teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical Mastery:\u0026lt;/strong\u0026gt; You possess expert-level SQL proficiency alongside advanced, hands-on experience structuring core warehouse schemas using dbt. You know your way around several BI tools (like Looker, Metabase, Tableau, or Lightdash).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise:\u0026lt;/strong\u0026gt; You have deep expertise in the nuances of digital marketing data ecosystems (e.g., ad platforms, event tracking, lifecycle platforms) and understand how to stitch anonymous top-of-funnel cookies to known downstream user IDs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership \u0026amp;amp; Communication:\u0026lt;/strong\u0026gt; You excel at breaking down highly complex technical or analytical concepts into structured frameworks and actionable insights for executive and non-technical stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI-First Mindset:\u0026lt;/strong\u0026gt; You actively leverage and deploy AI-powered tools within your day-to-day workflow to maximize technical velocity and automate redundant tasks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Autonomy \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt; You are a natural self-starter who thrives when handed highly ambiguous business challenges. You bring people together across functions to engineer robust data solutions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;We’re a remote-first company\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401K plan (ADP)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly therapy and wellness stipends\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly co-working space membership stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Monthly work-from-home stipend\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Financial wellness benefits through Northstar\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Pet discount program through United Pet Care\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Financial perks and rewards through BenefitHub\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;EAP access through Aetna\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;One-time home office stipend to set up your home office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comprehensive parental leave plans\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;12 paid holidays and 1 Alma Give Back Day\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Flexible PTO\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Salary Band: $125,000 - $145,000\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4184089005,"name":"Alma","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4681101005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4428609005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4681101005,"updated_at":"2026-05-08T13:29:21-04:00","requisition_id":null,"title":"Senior DevOps Engineer I","company_name":"Spring Health","first_published":"2026-04-03T20:18:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is seeking a Senior DevOps Engineer I to join our Platform team. Reporting to the Engineering Manager and partnering closely with our AI and Infrastructure teams, the Senior DevOps Engineer I will own the evolution of our automation tooling and the reliability of our multi-cloud infrastructure.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the DevOps team on-call rotation and internal tooling development to ensure platform stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI teams to build out scalable infrastructure leveraging team best practices for Infrastructure as Code (IaC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and iteratively improve automation tooling centered around established team standards for IaC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in design consultations for the AI team to architect infrastructure for new services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a subject matter expert for infrastructure reliability and deployment patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Engineering to identify bottlenecks in the developer experience and provide automated solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure infrastructure built out is production ready according to best practices around telemetry and observability as well as reliability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain 99.9% infrastructure uptime through the design and construction of highly available and reliable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce DevOps operational toil by implementing robust tooling and self-correcting automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase the self-serviceability of infrastructure, empowering engineering teams to deploy and manage resources independently through automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize IaC patterns across AI initiatives to decrease time-to-market for new models and services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in building highly available and reliable systems within AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of best practices for deploying services using Azure and GCP APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building custom automation tooling to solve complex infrastructure challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of infrastructure fundamentals and Infrastructure as Code (IaC) best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in a containerized environment (Kubernetes/EKS) is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive approach to security and compliance within cloud environments is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledgeable in telemetry and observability best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$159,100 - $191,000\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4712169005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4443681005,"location":{"name":"New York, New York, United States"},"metadata":null,"id":4712169005,"updated_at":"2026-07-06T10:29:53-04:00","requisition_id":null,"title":"Senior Executive Assistant to the CEO","company_name":"Spring Health","first_published":"2026-07-06T10:29:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking an experienced and highly proactive \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Executive Assistant\u0026lt;/strong\u0026gt; to join our organization and provide comprehensive support to our CEO and Chief of Staff. Reporting to our Chief of Staff, you will play a critical role in managing the CEO’s calendar, coordinating meetings, and ensuring efficient communication within the organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will possess excellent organizational skills, a sense of urgency, and the ability to optimize these leader’s schedules to create more bandwidth for strategic activities.This is an ideal position for an ambitious career Senior Executive Assistant who works well under pressure and senior management teams. In this capacity, the Senior EA will organize and coordinate external relations and may oversee special projects. The Senior EA must be creative and enjoy working within an entrepreneurial and mission driven environment. The ideal individual will have the ability to exercise good judgment in a variety of situations, with exceptional written and verbal communication, administrative, and organizational skills.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time, in-person role with standard hours of Monday through Friday, 8 a.m. to 5 p.m.. \u0026lt;strong\u0026gt;This role is expected in-person at our NYC office five days per week. \u0026lt;/strong\u0026gt;As this is an in-office position, we are only considering candidates in the tri-state area, with a strong preference for those located in the New York City area. Occasional travel may be required for company or team meetings or events. \u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Anticipate the CEO’s needs and act proactively to address them, including preparing meeting materials, briefing documents, and agenda items in advance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor deadlines and follow up on action items, ensuring timely completion of tasks and facilitating effective decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to be reached in and outside of regular working hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage the CEO’s calendar, including scheduling, prioritizing appointments, and coordinating all internal and external meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up with intention.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a \u0026quot;barometer,\u0026quot; having a sense for the issues taking place in the environment and keeping the CEO updated and informed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate the CEO’s needs in advance of meetings, conferences, etc. and proactively identify ways to meet those needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize the CEO’s schedule to create more time for strategic initiatives by efficiently managing conflicting priorities and minimizing time conflicts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Chief of Staff to support planning for CXO monthly meetings, Executive Leadership team meetings and offsite meetings throughout the year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a liaison between the CEO and internal/external stakeholders, handling correspondence, emails, and phone calls with professionalism and confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a bridge for smooth communication between the leaders and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, proofread, and edit various business documents, including memos, reports, presentations, and emails, ensuring accuracy and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Arrange complex travel itineraries, including flights, accommodations, ground transportation, and visas, considering the leader\u0026#39;s preferences and optimizing travel efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for meetings, conferences, and events, both onsite and offsite, ensuring smooth execution and providing necessary support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and maintain confidential and sensitive information, documents, and files, ensuring easy accessibility and efficient retrieval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display discretion in handling highly confidential information on behalf of the leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct research, gather data, and prepare reports and presentations to support the CEO’s decision-making process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform delegated tasks, such as maintaining their appointment calendar and household staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate your leader’s personal needs while adeptly addressing unexpected situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Calendar Management: Maintain schedule accuracy, measured by the number of missed or double-booked appointments;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meeting Effectiveness: Ensure agendas and necessary documents / materials are provided 24 hours prior to a scheduled meeting 100% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of previous experience as an Executive Assistant supporting C-level executives or senior management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to coordinate effectively with in-person and remote executives and team members\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practices discretion and confidentiality when handling sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive mindset and the ability to act with a sense of urgency, anticipating needs and taking proactive measures to support executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong calendar management skills, adept at optimizing schedules and creating more bandwidth for strategic activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to interact professionally and confidently with stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency and agility in computer skills, including Google suite (Docs, Sheets, Slides, Forms), database management, project management tools (Asana, Coda, Monday) and online collaboration tools (Slack).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and accuracy, particularly in managing confidential information and preparing business documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain composure and work effectively under pressure, handling high-stakes situations with professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and adaptability to changing priorities and demands, readily adjusting schedules and tasks as needed.\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$129,780 - $164,450 \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030156005,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4011698005,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4706471005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4440963005,"location":{"name":"Remote"},"metadata":null,"id":4706471005,"updated_at":"2026-06-24T14:27:14-04:00","requisition_id":null,"title":"Senior IT Strategy and Operations Manager","company_name":"Spring Health","first_published":"2026-06-16T10:58:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the VP, IT and partnering closely with IT Support, IT System Engineering, and cross-functional leadership, the IT Strategy and Operations Manager will lead IT strategy and operations execution across the organization. This role is highly cross-functional and impact-driven, with an initial focus on establishing operational excellence through data-driven insights, standardized metrics, and scalable operating practices to improve service delivery, communication, project visibility, and overall end-user experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deeply analyze existing IT service performance metrics and establish baseline team-level metrics across service delivery, support quality, system reliability, and operational health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and implement standardized IT operations metrics (e.g., uptime, ticket resolution, SLA compliance) and dashboards across IT teams to enable consistent measurement and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with IT leadership to ensure metrics are actionable, aligned with business outcomes, and used for the creation and update of OKRs, QBRs, and MBRs to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and streamline the current IT operating cadence (including change management, incident response, project planning, and post-mortems) to reduce overhead and increase team autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalize consistent rhythms and project management (e.g., quarterly planning, sprint planning, stakeholder meetings, operational reviews) while allowing for team-level flexibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess current IT service management (ITSM) processes, identifying gaps and risks impacting system reliability, support availability, and end-user satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Security and cross-functional business units to drive adoption of IT best practices, tooling, and co-created solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for automation across IT support and infrastructure workflows (e.g., provisioning, monitoring, troubleshooting) to reduce manual effort and operational toil.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion continuous improvement initiatives that improve IT staff efficiency, ensure practices scale effectively, and reduce escalations and friction for end-users.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Standardized IT service metrics, policies, and procedures are adopted, trusted, and consistently reported across all teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamlined and consistent IT operational rhythms that enable faster, more predictable service and project completion within target timeframes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurable improvements in support metrics (e.g., ticket response/resolution times, SLA compliance, and system uptime) resulting from ITSM, change management, and automation enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in IT operations with a strong background in project management, service management metrics (e.g., SLAs, KPIs, OKRs), and technology execution at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to define metrics, analyze data, and drive meaningful change based on insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and influencing skills across IT, business, and leadership levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive approach to building structure, operating in ambiguity, and establishing scalable practices where they do not yet exist.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with IT Service Management (ITSM) tools, with a strong preference for the Atlassian toolset (Jira, Confluence, Jira Service Desk).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$147,800 - $164,000\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4663711005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4420407005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4663711005,"updated_at":"2026-06-10T13:17:16-04:00","requisition_id":null,"title":"Senior Product Manager, AI \u0026 ML Platform","company_name":"Spring Health","first_published":"2026-02-19T16:02:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape and drive the AI/ML platform strategy and roadmap\u0026lt;/strong\u0026gt;. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead continuous discovery with feature teams\u0026lt;/strong\u0026gt;. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Align platform investments to business impact\u0026lt;/strong\u0026gt;. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define platform solutions in close partnership with Engineering leadership\u0026lt;/strong\u0026gt;. Collaborate with engineering managers to translate ambiguous AI/ML needs into well-scoped, technically sound platform capabilities, with clear problem statements, success metrics, definition of done, and thoughtful rollout and enablement plans that drive strong adoption among internal developers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish clear service standards for the AI/ML platform and consistently improve performance, stability, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build feedback loops with internal teams and measurably improve satisfaction by reducing friction and increasing self-serve capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand access to high-value data and platform capabilities while reducing the infrastructure burden on feature teams, enabling them to ship impactful AI features more quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define clear success metrics, service standards, and rollout strategies that drive adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior machine learning engineering experience is preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$165,000- $202,500\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4704738005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4420407005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4704738005,"updated_at":"2026-06-10T13:19:07-04:00","requisition_id":null,"title":"Senior Product Manager, AI \u0026 ML Platform","company_name":"Spring Health","first_published":"2026-06-10T13:19:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape and drive the AI/ML platform strategy and roadmap\u0026lt;/strong\u0026gt;. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead continuous discovery with feature teams\u0026lt;/strong\u0026gt;. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Align platform investments to business impact\u0026lt;/strong\u0026gt;. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define platform solutions in close partnership with Engineering leadership\u0026lt;/strong\u0026gt;. Collaborate with engineering managers to translate ambiguous AI/ML needs into well-scoped, technically sound platform capabilities, with clear problem statements, success metrics, definition of done, and thoughtful rollout and enablement plans that drive strong adoption among internal developers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish clear service standards for the AI/ML platform and consistently improve performance, stability, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build feedback loops with internal teams and measurably improve satisfaction by reducing friction and increasing self-serve capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand access to high-value data and platform capabilities while reducing the infrastructure burden on feature teams, enabling them to ship impactful AI features more quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define clear success metrics, service standards, and rollout strategies that drive adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior machine learning engineering experience is preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - 196,880\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4706095005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424329005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4706095005,"updated_at":"2026-07-17T11:53:17-04:00","requisition_id":null,"title":"Senior Product Manager, Member Growth","company_name":"Spring Health","first_published":"2026-06-15T12:26:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in office 2-3 days a week. Our office is located at 255 King St location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our mission to eliminate every barrier to mental healthcare for our members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop high-quality documentation \u0026amp;amp; artifacts to ensure clarity for cross-functional partners and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed targets for utilization and revenue for Specialty Care.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a team culture of high-velocity experimentation and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional teams are aligned on what growth means and how it’s measured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your work meaningfully contributes to both member outcomes and business impact without compromising care quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of consumer-facing product management experience, with a track record of driving user growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and experience with data-driven decision making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-channel customer marketing platforms and A/B testing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, organizational, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mental health and a commitment to improving access to care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare / health tech or benefits tech experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypergrowth start-up experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with Looker, Mixpanel, Iterable, and/or Eppo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $196,500,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4672264005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424329005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4672264005,"updated_at":"2026-07-17T11:51:45-04:00","requisition_id":null,"title":"Senior Product Manager, Member Growth","company_name":"Spring Health","first_published":"2026-03-12T11:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our mission to eliminate every barrier to mental healthcare for our members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop high-quality documentation \u0026amp;amp; artifacts to ensure clarity for cross-functional partners and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed targets for utilization and revenue for Specialty Care.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a team culture of high-velocity experimentation and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional teams are aligned on what growth means and how it’s measured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your work meaningfully contributes to both member outcomes and business impact without compromising care quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of consumer-facing product management experience, with a track record of driving user growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and experience with data-driven decision making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-channel customer marketing platforms and A/B testing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, organizational, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mental health and a commitment to improving access to care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare / health tech or benefits tech experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypergrowth start-up experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with Looker, Mixpanel, Iterable, and/or Eppo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $202,400,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4706088005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424329005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4706088005,"updated_at":"2026-07-17T11:52:27-04:00","requisition_id":null,"title":"Senior Product Manager, Member Growth","company_name":"Spring Health","first_published":"2026-06-15T12:24:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in office 2-3 days a week. Our office is located at 44 Montgomery Street.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our mission to eliminate every barrier to mental healthcare for our members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop high-quality documentation \u0026amp;amp; artifacts to ensure clarity for cross-functional partners and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed targets for utilization and revenue for Specialty Care.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a team culture of high-velocity experimentation and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional teams are aligned on what growth means and how it’s measured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your work meaningfully contributes to both member outcomes and business impact without compromising care quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of consumer-facing product management experience, with a track record of driving user growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and experience with data-driven decision making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-channel customer marketing platforms and A/B testing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, organizational, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mental health and a commitment to improving access to care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare / health tech or benefits tech experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypergrowth start-up experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with Looker, Mixpanel, Iterable, and/or Eppo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $202,400,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4681418005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4428729005,"location":{"name":"Remote"},"metadata":null,"id":4681418005,"updated_at":"2026-07-17T10:52:59-04:00","requisition_id":null,"title":"Senior Program Manager, Dedicated Workplace Teams","company_name":"Spring Health","first_published":"2026-04-03T14:19:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations \u0026amp;amp; Strategy. Travel is required and is expected to be up to 20-30%.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive clarity on priorities, owners, decision points, and next steps across workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align stakeholders on timelines, dependencies, handoffs, and readiness needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Onsite program priorities are managed with clear plans, ownership, and follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional partners are aligned on roles, timelines, dependencies, and next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risks and issues are surfaced early and addressed with clear mitigation plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience leading complex, multi-stakeholder work in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive outcomes through influence rather than direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organization, and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of identifying risks early and driving practical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience improving processes or operating models to support stronger execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;The target base salary range for this position is\u0026lt;strong\u0026gt; $97,000 - $113,500\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700516005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4438153005,"location":{"name":"Remote"},"metadata":null,"id":4700516005,"updated_at":"2026-06-02T15:32:58-04:00","requisition_id":null,"title":"Senior Regional Customer Success Manager, EMEA (Portugal) ","company_name":"Spring Health","first_published":"2026-06-01T10:51:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the Senior Regional Customer Success Manager, EMEA, your mission is to build and maintain strong relationships with Spring Health’s customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-time, fully remote role, requiring both local and international travel. You will report to the Associate Director, Global Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular global account meetings to refine and align customer strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and drive engagement with mental wellness programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for global product updates and upcoming developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an accessible, local contact to address escalations and urgent matters promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as local implementation support in conjunction with US based implementation team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SH’s mental wellness benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Customer Success team to maintain a high customer retention rate and reducing churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive upsell and expansion\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;opportunities to grow accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve a high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships to develop customers into brand advocates and case studies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, providing strategic insights to customers for maximum product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, marketing and other cross functional teams to create a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve customer success processes through data-driven decision-making and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share best practices and provide valuable customer feedback to influence product roadmaps and company strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of Customer Success/Account Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to speak other languages is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for a book of business of 30+ customers in different segments, with the ability to speak with the customer’s leadership teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep passion for customer success and a proactive approach to solving customer challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong relationships and act as a trusted advisor to customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to analyze customer data and derive insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand customer goals and align them with the company’s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills to engage with customers effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a bias for action, taking full ownership of customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, resolve issues, and drive customer success initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on achieving high customer retention, adoption, and expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with targets related to renewals, upsells, and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and master the company’s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight), or relevant industry experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, dynamic environment and adaptable to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to continuously learn and improve customer engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;45,600 - 52,440 EUR \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700520005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4438153005,"location":{"name":"Remote"},"metadata":null,"id":4700520005,"updated_at":"2026-06-01T10:51:14-04:00","requisition_id":null,"title":"Senior Regional Customer Success Manager, EMEA (Spain)","company_name":"Spring Health","first_published":"2026-06-01T10:51:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the Senior Regional Customer Success Manager, EMEA, your mission is to build and maintain strong relationships with Spring Health’s customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-time, fully remote role, requiring both local and international travel. You will report to the Associate Director, Global Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular global account meetings to refine and align customer strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and drive engagement with mental wellness programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for global product updates and upcoming developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an accessible, local contact to address escalations and urgent matters promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as local implementation support in conjunction with US based implementation team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SH’s mental wellness benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Customer Success team to maintain a high customer retention rate and reducing churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive upsell and expansion\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;opportunities to grow accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve a high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships to develop customers into brand advocates and case studies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, providing strategic insights to customers for maximum product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, marketing and other cross functional teams to create a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve customer success processes through data-driven decision-making and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share best practices and provide valuable customer feedback to influence product roadmaps and company strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of Customer Success/Account Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to speak other languages is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for a book of business of 30+ customers in different segments, with the ability to speak with the customer’s leadership teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep passion for customer success and a proactive approach to solving customer challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong relationships and act as a trusted advisor to customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to analyze customer data and derive insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand customer goals and align them with the company’s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills to engage with customers effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a bias for action, taking full ownership of customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, resolve issues, and drive customer success initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on achieving high customer retention, adoption, and expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with targets related to renewals, upsells, and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and master the company’s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight), or relevant industry experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, dynamic environment and adaptable to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to continuously learn and improve customer engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;60,800 - 69,920\u0026amp;nbsp;EUR \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700522005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4438153005,"location":{"name":"Remote"},"metadata":null,"id":4700522005,"updated_at":"2026-06-01T10:51:16-04:00","requisition_id":null,"title":"Senior Regional Customer Success Manager, EMEA (UK)","company_name":"Spring Health","first_published":"2026-06-01T10:51:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the Senior Regional Customer Success Manager, EMEA, your mission is to build and maintain strong relationships with Spring Health’s customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-time, fully remote role, requiring both local and international travel. You will report to the Associate Director, Global Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular global account meetings to refine and align customer strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and drive engagement with mental wellness programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for global product updates and upcoming developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an accessible, local contact to address escalations and urgent matters promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as local implementation support in conjunction with US based implementation team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SH’s mental wellness benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Customer Success team to maintain a high customer retention rate and reducing churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive upsell and expansion\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;opportunities to grow accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve a high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships to develop customers into brand advocates and case studies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, providing strategic insights to customers for maximum product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, marketing and other cross functional teams to create a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve customer success processes through data-driven decision-making and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share best practices and provide valuable customer feedback to influence product roadmaps and company strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of Customer Success/Account Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to speak other languages is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for a book of business of 30+ customers in different segments, with the ability to speak with the customer’s leadership teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep passion for customer success and a proactive approach to solving customer challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong relationships and act as a trusted advisor to customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to analyze customer data and derive insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand customer goals and align them with the company’s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills to engage with customers effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a bias for action, taking full ownership of customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, resolve issues, and drive customer success initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on achieving high customer retention, adoption, and expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with targets related to renewals, upsells, and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and master the company’s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight), or relevant industry experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, dynamic environment and adaptable to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to continuously learn and improve customer engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;TBD \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4661070005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4419254005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4661070005,"updated_at":"2026-07-17T10:36:56-04:00","requisition_id":null,"title":"Senior Software Engineer I, Care Innovation","company_name":"Spring Health","first_published":"2026-02-26T15:58:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;There are many positions open within the Care Innovation team, so depending on your skills and team needs, we\u0026#39;ll route you to the appropriate team! You will take on a high-visibility, high-impact role as a Senior Software Engineer for a new product initiative. In this key technical position within a high impact team, you’ll have the autonomy to drive technical decisions and influence the direction of product development. You\u0026#39;ll collaborate closely with R\u0026amp;amp;D leadership to design and execute high-priority projects that support our company’s mission of transforming mental healthcare.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a unique opportunity to be a foundational member of an empowered, purpose-driven team working on an innovative early-stage product. You will engage with a collaborative group focused on building solutions that make a lasting difference in mental healthcare.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write, review, and optimize production-ready code daily while making key technical decisions and holding a high bar for code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design reviews and produce technical designs as a primary author—delivering elegant solutions to complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools (e.g., Claude, Copilot, Cursor etc) to support technical design, explore tradeoffs, accelerate delivery, and augment code reviews—while critically evaluating all AI-generated output to ensure it meets team quality and security standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify repeatable tasks that can be accelerated with AI; guide junior engineers on effective and responsible AI usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable backend services in Ruby on Rails, owning provider-facing APIs across the profile, onboarding, and offboarding lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead multi-person, multi-sprint projects: coordinate execution, manage dependencies and tradeoffs, and build alignment across stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and actively develop engineers at earlier career stages through code reviews, pairing, and direct coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own operational excellence: exemplify best practices in logging, alerting, and monitoring; methodically investigate incidents and provide root cause analyses, including participating in an on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like In This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coding Excellence – \u0026lt;/strong\u0026gt;Deliver clean, efficient, and scalable code that enhances system performance, maintainability, and reliability. Your code quality serves as a model for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership – \u0026lt;/strong\u0026gt;Lead high-impact projects from ideation to delivery, driving technical direction while making significant hands-on coding contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Engineering – \u0026lt;/strong\u0026gt;Actively use AI to accelerate your work—from drafting designs and debugging to reviews and documentation—while guiding teammates to do the same responsibly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalable \u0026amp;amp; Reliable Systems – \u0026lt;/strong\u0026gt;Design, implement, and maintain architectures that support future growth while maintaining high system uptime and low defect rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Execution – \u0026lt;/strong\u0026gt;Consistently ship high-quality projects on time, within scope, and with high stakeholder satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering Excellence – \u0026lt;/strong\u0026gt;Elevate team standards through strong personal contributions, high-value code reviews, and proactive identification of tech debt and improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship \u0026amp;amp; Growth – \u0026lt;/strong\u0026gt;Act as a technical leader and mentor, fostering a culture of learning, growth, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional software development experience with a focus on backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Ruby on Rails, Python, or equivalent object-oriented backend language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical designs and multi-person engineering projects end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and familiarity with relational databases like PostgreSQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively uses AI coding tools (e.g., Claude, Copilot) and iterates on prompts to get high-quality outputs—while critically reviewing AI-generated code for correctness, security, and standards compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces writing well-designed tests that accompany all code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to mentor and develop engineers at earlier career stages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working on an agile team; curious about learning new things, including evolving AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience integrating AI/ML features or LLM-powered services in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Background in healthcare or regulated environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is $183,000 - $205,550 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4706217005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4419254005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4706217005,"updated_at":"2026-07-17T10:37:51-04:00","requisition_id":null,"title":"Senior Software Engineer I, Care Innovation","company_name":"Spring Health","first_published":"2026-06-15T16:06:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;There are many positions open within the Care Innovation team, so depending on your skills and team needs, we\u0026#39;ll route you to the appropriate team! You will take on a high-visibility, high-impact role as a Senior Software Engineer. In this key technical position within a high impact team, you’ll have the autonomy to drive technical decisions and influence the direction of product development. You\u0026#39;ll collaborate closely with R\u0026amp;amp;D leadership to design and execute high-priority projects that support our company’s mission of transforming mental healthcare.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write, review, and optimize production-ready code daily while making key technical decisions and holding a high bar for code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design reviews and produce technical designs as a primary author—delivering elegant solutions to complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools (e.g., Claude, Copilot, Cursor etc) to support technical design, explore tradeoffs, accelerate delivery, and augment code reviews—while critically evaluating all AI-generated output to ensure it meets team quality and security standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify repeatable tasks that can be accelerated with AI; guide junior engineers on effective and responsible AI usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable backend services in Ruby on Rails, owning provider-facing APIs across the profile, onboarding, and offboarding lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead multi-person, multi-sprint projects: coordinate execution, manage dependencies and tradeoffs, and build alignment across stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and actively develop engineers at earlier career stages through code reviews, pairing, and direct coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own operational excellence: exemplify best practices in logging, alerting, and monitoring; methodically investigate incidents and provide root cause analyses, including participating in an on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like In This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coding Excellence – \u0026lt;/strong\u0026gt;Deliver clean, efficient, and scalable code that enhances system performance, maintainability, and reliability. Your code quality serves as a model for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership – \u0026lt;/strong\u0026gt;Lead high-impact projects from ideation to delivery, driving technical direction while making significant hands-on coding contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Engineering – \u0026lt;/strong\u0026gt;Actively use AI to accelerate your work—from drafting designs and debugging to reviews and documentation—while guiding teammates to do the same responsibly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalable \u0026amp;amp; Reliable Systems – \u0026lt;/strong\u0026gt;Design, implement, and maintain architectures that support future growth while maintaining high system uptime and low defect rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Execution – \u0026lt;/strong\u0026gt;Consistently ship high-quality projects on time, within scope, and with high stakeholder satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering Excellence – \u0026lt;/strong\u0026gt;Elevate team standards through strong personal contributions, high-value code reviews, and proactive identification of tech debt and improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship \u0026amp;amp; Growth – \u0026lt;/strong\u0026gt;Act as a technical leader and mentor, fostering a culture of learning, growth, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional software development experience with a focus on backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Ruby on Rails, Python, or equivalent object-oriented backend language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical designs and multi-person engineering projects end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and familiarity with relational databases like PostgreSQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively uses AI coding tools (e.g., Claude, Copilot) and iterates on prompts to get high-quality outputs—while critically reviewing AI-generated code for correctness, security, and standards compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces writing well-designed tests that accompany all code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to mentor and develop engineers at earlier career stages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working on an agile team; curious about learning new things, including evolving AI capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience integrating AI/ML features or LLM-powered services in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Background in healthcare or regulated environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is $159,000 - $191,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4687565005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4431683005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4687565005,"updated_at":"2026-07-17T10:35:57-04:00","requisition_id":null,"title":"Senior Software Engineer II, Member Growth, Top of Funnel","company_name":"Spring Health","first_published":"2026-04-21T18:03:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Top of Funnel team owns the critical first steps of a member’s journey: from registration and authentication to onboarding and provider matching. Your work will directly influence how millions of people access mental healthcare for the first time, and you will bring both growth-oriented experimentation and a commitment to architectural quality and reliability to everything you build.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable, performant front-end features and systems using React, Next.js, and TypeScript, with a strong emphasis on engineering rigor and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive top-of-funnel member growth initiatives, including A/B experimentation, feature flagging, and conversion optimization, in close partnership with product and growth teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve critical member-facing flows-registration, authentication, onboarding, and provider matching-delivering best-in-class user experiences at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Harden existing front-end architecture by identifying and resolving technical debt, improving reliability, reducing latency, and elevating overall code quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams-product, design, data, and backend engineering-to ship high-impact features that improve the top of funnel experience for members seeking care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership in architectural discussions, code reviews, and front-end system planning, setting a high bar for the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for engineering excellence: test coverage, observability, accessibility, performance benchmarking, and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical delivery for complex front-end projects or subsystems, breaking down ambiguous requirements into incremental, shippable units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion improvements in developer experience, front-end tooling, and build infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support the growth of other engineers on the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver high-impact, high-quality projects on time and with stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system reliability and quality through strong testing and scalable design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional collaboration with product, design, data, or other teams, to align on goals and delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by example through strong individual contributions and peer mentorship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver measurable improvements in engineering velocity, scalability, or developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify cross-team opportunities and contribute to organizational-level improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in React, Next.js, and TypeScript; demonstrated mastery of the ecosystem including rendering strategies, state management, performance optimization, and component architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead delivery of complex front-end projects from design through production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with growth and experimentation frameworks, including A/B testing, feature flags, and analytics instrumentation (e.g., LaunchDarkly, Mixpanel, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of improving existing systems - refactoring for reliability, performance, scalability, and long-term maintainability - not just shipping net-new features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams, partnering closely with product and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and monitoring tools such as Datadog or Sentry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of web performance fundamentals: Core Web Vitals, bundle optimization, lazy loading, and rendering performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and high attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience with growth initiatives, authentication, registration flows, or member onboarding\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience working in a healthcare or mental health tech environment\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$207,000 - $233,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4673749005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425056005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4673749005,"updated_at":"2026-07-17T10:35:09-04:00","requisition_id":null,"title":"Senior Software Engineer I, Member Growth, Care Guide Experience","company_name":"Spring Health","first_published":"2026-03-17T10:58:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to an Associate Director of Engineering, Member Growth, this senior engineer will develop full-stack AI-powered features that improve how members discover and engage with care. This role is part of the Member Growth team and is instrumental in delivering intuitive, reliable user experiences at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable full-stack services using Python, Ruby on Rails, React, and GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve member experience using AI-powered features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain existing web applications and infrastructure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership in architectural discussions, code reviews, and system planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high engineering standards, including test coverage, documentation, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to define and implement scalable system designs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical delivery for complex projects or subsystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down ambiguous or complex requirements into manageable, shippable units\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver projects on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-quality code reviews and technical discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence team velocity and architecture through mentorship and planning contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continual improvement in team delivery, reliability, and system maintainability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in software development with a focus on full-stack development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one of the following languages Python, Ruby on Rails, or React\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead the delivery of complex technical projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing scalable, maintainable system architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with LangGraph, LangSmith, or AI/ML\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in healthcare or regulated environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$159,100 - $196,480\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4695028005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4435654005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4695028005,"updated_at":"2026-07-17T10:34:25-04:00","requisition_id":null,"title":"Senior Software Engineer I, Speciality Care Retention","company_name":"Spring Health","first_published":"2026-05-13T14:34:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Manager, Specialty Care Retention, this senior engineer will design, build, and ship full stack features that empower members to begin their mental health journey. You’ll collaborate with product, design, clinical, and other engineers to turn experiments into safe, measurable, production features.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write, review, and optimize production-ready code daily, while driving key technical decisions and advocating for high engineering standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and deliver scalable, high-performance code that ensures long-term maintainability and system reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical delivery for complex projects or subsystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve our member and provider experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support the growth of junior engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver projects on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-quality code reviews and technical discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence team velocity and architecture through mentorship and planning contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continual improvement in team delivery, reliability, and system maintainability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in software development with a focus on full stack development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails, GraphQL, and AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with React, Redux, and modern JavaScript frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Docker and managing CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead delivery of complex technical projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile/Scrum teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of mentoring junior engineers and leading by example\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$183,000 - $205,550,\u0026lt;/strong\u0026gt; and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4671390005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4423914005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4671390005,"updated_at":"2026-07-21T15:09:02-04:00","requisition_id":null,"title":"Software Engineer II, Customer Value, Provider Search","company_name":"Spring Health","first_published":"2026-03-17T14:13:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Associate Director, Engineering - Customer Value, this engineer will help enhance the member provider search experience, ensuring that every member, on every platform, in every care type, finds the right provider efficiently and accurately. This role will build our product features as a part of a cross-functional product team and will collaborate with more senior engineers to grow while also mentoring more junior engineers to improve our overall execution practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle, WA \u0026lt;/strong\u0026gt;with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable full-stack services using Ruby on Rails, React, and GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve customer reporting and analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain the existing web application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural discussions, code reviews, and tech debt prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high engineering standards, including test coverage, documentation, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product managers and designers to scope and deliver 0–1 product features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for growth and iteration on our application stack and advocate for them on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver projects on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete tasks independently, resolve issues proactively, and accurately track personal work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improved team velocity through planning, estimation, and delivery best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek out new technologies or practices to improve engineering outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in software development with a focus on full-stack development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent on the backend and Typescript, React, Angular, Vue, or equivalent on the frontend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and collaboratively in a fast-paced, ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to troubleshoot data discrepancies and identify root causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;3,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;3,1,0,0\u0026quot;\u0026gt;Hands-on experience with search engines \u0026amp;amp; indexing frameworks (e.g., OpenSearch, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;3,1,0,0\u0026quot;\u0026gt;Production experience with Ruby on Rails\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$120,000 - $149,630\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4684499005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4430247005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4684499005,"updated_at":"2026-07-17T10:30:33-04:00","requisition_id":null,"title":"Software Engineer II, Member Growth, Top of Funnel","company_name":"Spring Health","first_published":"2026-04-14T17:36:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Engineering Manager - Top of Funnel, this full-time engineer will develop full-stack features that improve how members discover and engage with care. You will be part of the Member Growth team, working at the intersection of product, design, and data to deliver intuitive, reliable user experiences at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Top of Funnel team owns the critical first steps of a member\u0026#39;s journey, from registration and authentication to onboarding and provider matching. Your work will directly influence how millions of people access mental healthcare for the first time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable full-stack and front-end services using Ruby on Rails, React, \u0026amp;amp; GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve the top of funnel experience for members looking for care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain existing web applications and infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural discussions, code reviews, and tech debt prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high engineering standards, including test coverage, documentation, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product managers and designers to scope and deliver 0-1 product features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down complex requirements into manageable, shippable units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for growth and iteration on our application stack and advocate for them on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve self-service capabilities by evolving system architecture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Delivery: Projects land on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality: High system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: Effective partnership with product, design, and data, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership: Tasks completed independently, issues resolved proactively, and personal work accurately tracked\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Velocity: Improved team delivery through strong planning, estimation, and execution practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth: Continuous curiosity, seeking out new technologies and practices to improve engineering outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in software development with a focus on full-stack or front-end development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one of the following: Ruby on Rails, Typescript, React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and collaboratively in a fast-paced, ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and maintaining GraphQL APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with growth initiatives, authentication, or registration flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a healthcare or mental health tech environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$138,000 - $161,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4675797005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4426023005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4675797005,"updated_at":"2026-07-17T10:28:38-04:00","requisition_id":null,"title":"Staff AI Security Engineer","company_name":"Spring Health","first_published":"2026-03-23T23:04:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are actively seeking a Staff AI Security Engineer to join our team. Reporting to the CISO, you will define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Lead secure design and threat modeling for AI systems including LLMs, agentic workflows, and retrieval pipelinesIdentify and mitigate risks such as prompt injection, data exfiltration, model abuse, and privilege escalation\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Build scalable AI security guardrails and tooling that enable safe experimentation across engineering and business teams\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Establish AI-specific governance frameworks covering identity, access control, auditability, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Take ownership of and lead our AI Red Team to proactively identify vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Design and implement AI observability pipelines to detect anomalous model behavior and policy violations in near real-time\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Develop and operationalize AI incident response playbooks to ensure rapid containment of security events\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Partner with product and engineering teams to enable responsible AI innovation in a hyper-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Champion a culture of secure AI development by mentoring engineers and defining high standards for the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;80% of new AI product features are threat modeled prior to GA\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;80% of AI features are tested by the AI Red Team or equivalent adversarial testing before GA\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Achieve \u0026amp;gt;=70% coverage of production AI features with automated LLM vulnerability testing\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Grow participation in the AI Red Team by 10% YoY\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Develop AI incident response playbooks and conduct at least one AI-focused tabletop or live simulation per year\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;10+ years experience in a software engineering discipline, with at least 5+ years focused on security\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Hands-on experience securing AI/ML systems, including practical AI red teaming against LLMs, agentic workflows, or RAG systems\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience developing or implementing automated LLM vulnerability testing for prompt injection and data exfiltration\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong foundation in application security principles, threat modeling, secure design, and identity and access control\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Demonstrated ability to build tools and automation with a developer mindset\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience influencing senior engineers and cross-functional stakeholders across product, legal, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Proven track record of mentoring engineers and cultivating a strong security culture across an organization\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong working knowledge of modern developer tooling, CI/CD pipelines, and git-based collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Ability to operate in ambiguity and translate emerging AI risks into pragmatic, scalable security controls\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Deep personal ownership and a passion for advancing AI security through continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$239,200 - $270,000,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4702460005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4426023005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4702460005,"updated_at":"2026-07-17T10:29:20-04:00","requisition_id":null,"title":"Staff AI Security Engineer","company_name":"Spring Health","first_published":"2026-06-03T17:15:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are actively seeking a Staff AI Security Engineer to join our team. Reporting to the CISO, you will define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Lead secure design and threat modeling for AI systems including LLMs, agentic workflows, and retrieval pipelinesIdentify and mitigate risks such as prompt injection, data exfiltration, model abuse, and privilege escalation\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Build scalable AI security guardrails and tooling that enable safe experimentation across engineering and business teams\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Establish AI-specific governance frameworks covering identity, access control, auditability, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Take ownership of and lead our AI Red Team to proactively identify vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Design and implement AI observability pipelines to detect anomalous model behavior and policy violations in near real-time\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Develop and operationalize AI incident response playbooks to ensure rapid containment of security events\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Partner with product and engineering teams to enable responsible AI innovation in a hyper-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Champion a culture of secure AI development by mentoring engineers and defining high standards for the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;80% of new AI product features are threat modeled prior to GA\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;80% of AI features are tested by the AI Red Team or equivalent adversarial testing before GA\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Achieve \u0026amp;gt;=70% coverage of production AI features with automated LLM vulnerability testing\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Grow participation in the AI Red Team by 10% YoY\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Develop AI incident response playbooks and conduct at least one AI-focused tabletop or live simulation per year\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;10+ years experience in a software engineering discipline, with at least 5+ years focused on security\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Hands-on experience securing AI/ML systems, including practical AI red teaming against LLMs, agentic workflows, or RAG systems\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience developing or implementing automated LLM vulnerability testing for prompt injection and data exfiltration\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong foundation in application security principles, threat modeling, secure design, and identity and access control\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Demonstrated ability to build tools and automation with a developer mindset\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience influencing senior engineers and cross-functional stakeholders across product, legal, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Proven track record of mentoring engineers and cultivating a strong security culture across an organization\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong working knowledge of modern developer tooling, CI/CD pipelines, and git-based collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Ability to operate in ambiguity and translate emerging AI risks into pragmatic, scalable security controls\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Deep personal ownership and a passion for advancing AI security through continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$208,000 - $251,022,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4713598005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4444268005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4713598005,"updated_at":"2026-07-21T17:21:29-04:00","requisition_id":null,"title":"Staff Product Designer, AI Interaction Design","company_name":"Spring Health","first_published":"2026-07-09T15:07:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The mission of the AI Interaction Designer is to create an empathetic, clinically valid, and effortless AI experience for our end-users. This includes designing the parameters, tone, and interaction flows for our user-facing AI agents to drive meaningful behavior change and internal motivation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to our Senior Manager, Product Design, you will be part of the Design Systems team, and partner closely with clinical and engineering teams to execute our AI product roadmap through best-in-class conversation design, rigorous evaluation, and continuous iteration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design the human-AI interaction experience for Spring Health\u0026#39;s user-facing AI agents across web and mobile platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the intent architecture end-to-end (taxonomy, routing, and gap analysis) and drive release rigor for AI experiences, including versioning, staged rollouts, and regression testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, test, and optimize system prompts and exceptional UX copy. You will craft language that makes users in moments of distress feel seen, heard, and important—motivating and uplifting them without ever being dismissive of their challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within our core design system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and extended leadership teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Optimize AI interaction resolution rates and reduce the necessity for human fallback through refined conversational flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain exceptionally high member satisfaction scores specifically for AI-driven conversational experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully define and integrate reusable AI interaction patterns into the design system within the first 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce AI hallucination/off-brand response rates based on internal quality evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in UX/Product Design, with at least 1-2 years focused on AI-driven products, LLMs, or conversational agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep intellectual curiosity and a drive to tinker. You don\u0026#39;t treat AI as a novelty—you actively use it as a collaborator to think better and accelerate your own workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with prompt engineering and testing methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for incorporating user insights into evals and other metrics to improve conversational quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills, particularly with engineering and clinical experts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Top-notch communication and executive presence. You excel at cross-functional collaboration and can articulate complex AI and design concepts clearly to organizational leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI patterns into existing design systems (e.g., Figma).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI UX eval methods into spec-driven agentic workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the benefits or mental health space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The target base salary range for this position is $182,000 - $242,000\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4665973005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4421581005,"location":{"name":"Remote"},"metadata":null,"id":4665973005,"updated_at":"2026-07-17T10:25:59-04:00","requisition_id":null,"title":"Strategic Alliances Director","company_name":"Spring Health","first_published":"2026-02-26T12:32:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are hiring for a Strategic Alliances Director to join our team, reporting to the Regional Director, Strategic Alliances. In this role, you will take ownership of a defined portfolio of consulting and brokerage firms building and strengthening senior-level relationships. Your mission is to ensure Spring Health is known, trusted, and actively championed at the firm level as the preferred mental health solution. Operating nationally and globally, you will shape consultant perspective, influence enterprise strategy, and drive consistent advocacy across regions, practices, and specialty groups. By deepening executive alignment and firm-wide engagement, you will create early demand, generate a net-new pipeline, and strengthen our competitive position before opportunities formally enter the market. Through these partnerships, you will play a critical role in expanding Spring Health’s inclusion, accelerating growth, and reinforcing our position as the mental health partner of choice across the consulting channel. This is a full time, remote position on our team. Occasional travel may be required for company, team or customer meetings/events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build Consultant Relationships at the National \u0026amp;amp; Global Level: Establish Spring Health as the go-to mental health solution by building strong, trust-based relationships with benefits consultants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Advocacy: Encourage national and global relationships with senior leaders across specialty practices to champion Spring Health, supporting our pipeline and bookings goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Sales in Territory: Partner with sales, channel partnerships, and other teams to drive pipeline and bookings, engaging consultants and coordinating resources to meet territory goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Sales Initiatives: Work with Product Marketing to create targeted sales tools and educational materials for consultants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent at National Events: Attend conferences and consultant events to build brand presence and expand influence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate Across Teams: Act as a liaison with sales, product, and customer success, bringing consultant insights to inform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Market Insights: Provide competitive intel and market insights to help align strategies with consultant needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet Sales Goals: Collaborate with internal and external partners to hit annual revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Grow Pipeline through Firm-Level Engagement: Add new opportunities from diverse sources, including self-sourced and partnership-driven leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging consultant relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Advocacy Network: Develop a network of consultants who recommend Spring Health to clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years of professional experience in strategic alliances, channel management, or business development within the healthcare or benefits ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of building and influencing relationships with senior executive leaders at national consulting or brokerage firms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading strategic accounts at a national or enterprise level, ensuring alignment across diverse regions and internal practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of benefits consulting dynamics and a clear ability to translate firm-level advocacy into measurable pipeline and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional leadership skills, with a history of successfully aligning Sales, Marketing, Product, and Customer Success teams to activate national strategies locally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-level executive presence and communication skills, with the ability to clearly position complex value propositions and differentiate in competitive markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A results-driven mindset with a history of generating net-new pipeline, increasing inclusion in major opportunities, and improving overall win rates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$135,000 - $159,500\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4621812005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4400929005,"location":{"name":"Remote"},"metadata":null,"id":4621812005,"updated_at":"2026-07-20T12:36:29-04:00","requisition_id":null,"title":"Strategic Customer Success Manager","company_name":"Spring Health","first_published":"2025-10-22T15:59:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Customer Success. Occasional travel (10%) may be required for in-person events or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as a product expert\u0026lt;/strong\u0026gt; and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own forecasting projections\u0026lt;/strong\u0026gt; for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and position upsell opportunities\u0026lt;/strong\u0026gt; proactively, driving revenue growth by aligning solutions with customer goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and manage positive relationships\u0026lt;/strong\u0026gt; with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage the entire customer lifecycle\u0026lt;/strong\u0026gt;, including implementations, engagement strategies, renewals, and upsells by:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing timely, actionable account plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing census files efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing and executing member engagement communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing and presenting business reviews to senior HR executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering insightful, data-driven recommendations aligned with customer success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing renewals strategy and delivering proposals/contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing the end-to-end deal cycle (procurement process)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; to collect customer feedback and recommend process improvements across internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support sales efforts\u0026lt;/strong\u0026gt; by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage data to drive results\u0026lt;/strong\u0026gt;, using member engagement metrics and portfolio insights to adjust strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer Renewal and Expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship with Executive Buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gross Retention Rate (GRR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net Revenue Retention (NRR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net CACV Retention (NCR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product utilization and engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net Promoter Score (NPS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Health Score\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Previous experience driving forecasting, renewals, and upsell revenue.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of\u0026amp;nbsp;\u0026lt;strong\u0026gt;sales motions similar to farmer sales roles\u0026lt;/strong\u0026gt;, emphasizing relationship building and portfolio expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience creating growth through portfolio management, upsells, and cross-sell opportunities.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, with high attention to detail and the ability to manage competing priorities effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful, proactive, and able to thrive in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to\u0026amp;nbsp;\u0026lt;strong\u0026gt;probe, challenge, and consult\u0026lt;/strong\u0026gt; customers to align solutions with their ultimate needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High integrity and professionalism, with a passion for transforming mental healthcare.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$135,000 - $159,500\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700101005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":null,"id":4700101005,"updated_at":"2026-05-27T22:55:57-04:00","requisition_id":null,"title":"Strategic Customer Success Manager (Future Opportunities)","company_name":"Spring Health","first_published":"2026-05-27T22:23:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot; style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note: We don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of Customer Success Managers for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Customer Success. Occasional travel (10%) may be required for in-person events or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as a product expert\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own forecasting projections\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and position upsell opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;proactively, driving revenue growth by aligning solutions with customer goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and manage positive relationships\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage the entire customer lifecycle\u0026lt;/strong\u0026gt;, including implementations, engagement strategies, renewals, and upsells by:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing timely, actionable account plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing census files efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing and executing member engagement communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing and presenting business reviews to senior HR executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering insightful, data-driven recommendations aligned with customer success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing renewals strategy and delivering proposals/contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing the end-to-end deal cycle (procurement process)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to collect customer feedback and recommend process improvements across internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support sales efforts\u0026lt;/strong\u0026gt;\u0026amp;nbsp;by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage data to drive results\u0026lt;/strong\u0026gt;, using member engagement metrics and portfolio insights to adjust strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer Renewal and Expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship with Executive Buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gross Retention Rate (GRR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net Revenue Retention (NRR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net CACV Retention (NCR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product utilization and engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net Promoter Score (NPS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Health Score\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Previous experience driving forecasting, renewals, and upsell revenue.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of\u0026amp;nbsp;\u0026lt;strong\u0026gt;sales motions similar to farmer sales roles\u0026lt;/strong\u0026gt;, emphasizing relationship building and portfolio expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience creating growth through portfolio management, upsells, and cross-sell opportunities.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, with high attention to detail and the ability to manage competing priorities effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful, proactive, and able to thrive in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to\u0026amp;nbsp;\u0026lt;strong\u0026gt;probe, challenge, and consult\u0026lt;/strong\u0026gt;\u0026amp;nbsp;customers to align solutions with their ultimate needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High integrity and professionalism, with a passion for transforming mental healthcare.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;The target base salary range for this position is \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;$135,000 - 159,500\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;em\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4685686005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4430617005,"location":{"name":"Renton, Washington, United States"},"metadata":null,"id":4685686005,"updated_at":"2026-07-14T14:45:44-04:00","requisition_id":null,"title":"Substance Abuse Counselor (SUD) / Mental Health Consultant (Full Time) ","company_name":"Spring Health","first_published":"2026-04-16T12:50:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The workplace mental health consultant role is a unique and exciting opportunity to provide EAP counseling, management consultations, program promotion, critical incident response, and training, etc. to employees as well as case manage mandatory Drug Free Workplace referrals and conduct expatriate readiness interviews. You may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues. This role will report to the Spring Health Clinical Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide on-site support to managers, people teams, and members onsite at the customer location in Renton, WA\u0026amp;nbsp; from 10a-6pm PST M- F.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide management consultation to leaders in order to enhance employee wellbeing and workplace effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct assessment to determine Service Agreement and Recovery Plan for referred employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor employees’ engagement in the mandatory Drug Free Workplace referral process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivery of critical incident response services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct trainings and facilitate Spring Health benefit promotion events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop expert-level understanding of the customer benefit ecosystem and available support programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide solution-focused employee mental health counseling, consultation, support, and connection to appropriate resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required internal training and assignments and attend Spring Health Clinical Team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that create barriers or disruption to care, with support from leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other responsibilities as it applies to the success of this role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required). You have an unrestricted license to practice psychotherapy in the state you are practicing WA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EAP experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SAP qualified preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CEAP certification preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervisory experience and/or experience working with management and human resource professionals preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated SUD experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with diverse populations (bilingual preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare settings and community resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech and computer savvy: comfortable adopting new technologies and platforms and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have been trained and have experience in delivering management consultation, management referrals, critical incident response, and EAP presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;(Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high quality documentation of service delivery that is completed in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target salary range for this position is $105,000-$120,000 + a $2,500 sign on bonus, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4020446005,"name":"Renton, WA","location":"Renton, Washington, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4676424005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4426325005,"location":{"name":"Remote"},"metadata":null,"id":4676424005,"updated_at":"2026-07-16T17:05:31-04:00","requisition_id":null,"title":"Vice President, Consultant Relations","company_name":"Spring Health","first_published":"2026-03-23T17:43:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a Vice President, Consultant Relations to join our Revenue leadership team. Reporting to the SVP, Business Development and Partnerships and leading a high-performing team of 7, you will own the end-to-end consultant relations strategy to eliminate barriers to mental health. This is a full-time, remote position that requires significant travel, typically 4 to 6 times per quarter, to engage with consulting partners and attend industry events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and execute a consultant relations strategy that drives Spring Health awareness and advocacy across the employer and Health Plan healthcare benefit space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a team of 7 Strategic Alliances directors and senior managers by providing clear feedback and guidance that enables growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate the market by building high-level relationships with leaders across top-tier consulting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal marketing to execute targeted consultant campaigns, sponsorships, and events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with sales leadership and cross-functional teams to ensure alignment on our shared mission\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide competitive intelligence and consultant viewpoints to internal stakeholders to inform product and growth roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create an environment of psychological safety and trust where your team can debate ideas and learn from mistakes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate company strategy into clear goals and success criteria for the Alliances team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage team capacity and remove obstacles to ensure sustainable, high-bar performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achieve a specific percentage increase in qualified pipeline generated through consultant channels within the first fiscal year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed annual New Bookings targets attributed to Strategic Alliance partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high team engagement and retention scores as measured through quarterly engagement surveys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish formal partnership status or preferred provider recognition with at least two of the top three national consulting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully integrate consultant feedback into the product roadmap, resulting in at least two major feature or service enhancements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of leadership experience in a healthcare or benefits environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading teams focused on large/jumbo employer clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep existing relationships and credibility across top national benefit consulting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in navigating complex, rapidly changing environments with a strong bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills with the ability to practice candor with care in high-stakes negotiations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical rigor and a data-driven approach to identifying market opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authentic alignment with our mission to eliminate every barrier to mental healthcare\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target salary range for this position is \u0026lt;strong\u0026gt;$225,000-$257,500\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4706555005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4440993005,"location":{"name":"Remote"},"metadata":null,"id":4706555005,"updated_at":"2026-07-16T17:06:24-04:00","requisition_id":null,"title":"Vice President, Information Security","company_name":"Spring Health","first_published":"2026-07-06T15:21:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Vice President, Information Security is responsible for defining, leading and advancing the organization\u0026#39;s enterprise-wide information security strategy, ensuring the protection of company assets, customer data, and critical systems while enabling business growth and innovation. The leader provides strategic direction across cybersecurity, risk management, compliance, security operations, cloud and application security, identity and access management, third-party risk, and incident response.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The VP, Information Security partners closely with executive leadership, technology, legal, compliance, and business stakeholders to strengthen the organization\u0026#39;s security posture, maintain regulatory compliance, and embed security into business and product decision-making. The leader will build and scale a high-performing security organization, drive security program maturity, and ensure the company remains resilient against evolving cyber threats while supporting operational excellence and organizational objectives.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Security Strategy \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the enterprise information security vision, strategy, and multi-year roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to executive leadership and the Board on cybersecurity risks, trends, and investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish security objectives, metrics, and reporting mechanisms aligned with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a security culture across the organization that enables innovation while maintaining appropriate risk controls, including effectively communicating risks and changes in the risk landscape to leadership, the Board, and key stakeholders in clear, business-relevant terms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Governance, Risk \u0026amp;amp; Compliance\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the enterprise information security risk management program, including formal risk assessments, risk registers, and risk treatment plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with applicable frameworks and regulations, including SOC 2, ISO 27001, HIPAA, HITRUST, PCI DSS, GDPR, and CCPA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee security audits, risk assessments, policy development, and remediation initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the Business Associate Agreement (BAA) program across the customer and vendor ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and test the enterprise Incident Response and Business Continuity programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement of security controls and risk management practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Security Operations \u0026amp;amp; Incident Response\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee security operations, threat detection, vulnerability management, and incident response functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the security operations center (SOC) function, including SIEM strategy, threat intelligence, and endpoint detection and response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the organization\u0026#39;s response to security incidents, including executive communication, regulatory notification obligations, and post-incident review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct penetration testing, security assessments, and resilience exercises.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cloud, Infrastructure \u0026amp;amp; Product Security\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering and Product leadership to embed security throughout the software development lifecycle (SDLC), including threat modeling, secure code review, and automated security testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic direction for the design and implementation of secure enterprise and cloud infrastructure, ensuring security architecture principles are embedded in platform design, data flows, and technology decisions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide security architecture review and guidance for new products, features, and third-party integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee vulnerability management, penetration testing, and remediation programs across the platform and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Team \u0026amp;amp; Program Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, mentor, and develop high-performing security teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security budgets, technology investments, and vendor relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead third-party risk management and vendor security assessment programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work closely with leadership across the organization, including Engineering, Legal, Privacy, Product, Sales, IT, HR, and others, serving as a trusted partner who enables the business rather than a barrier to it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the executive point of contact for cyber insurance underwriters, external auditors, and regulatory examiners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A documented, board-approved information security strategy is in place with defined milestones, KPIs, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong regulatory and compliance outcomes, including successful audits and certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduced organizational risk through proactive threat management, vulnerability remediation, and security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High levels of security resilience demonstrated through effective incident response and crisis management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security is embedded in the SDLC, development teams have clear security requirements, tooling, and a consistent process for security review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise client security questionnaires and audits are handled efficiently, with documented repeatable processes that reduce friction for the Sales and Customer Success teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meaningful improvements in security awareness and accountability across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive leadership, customers, partners, and regulators have confidence in the company\u0026#39;s security posture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A highly engaged, high-performing security team with strong retention\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of progressive experience in Information Security, with at least 5 years in a senior leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and leading multi-functional security teams, including risk/compliance, application security, and/or security operations disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to communicate security risk to executive and board-level audiences, translating technical issues into business and financial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of HIPAA and hands-on experience managing compliance programs in a covered entity or business associate environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with HITRUST CSF, SOC 2, ISO 27001, and other comparable third-party security certification programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One or more recognized industry certifications relevant to a role at this level (CISSP, CISM, CCISO, CRISC, or CISA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building partnerships across the organization, enabling innovation in a safe and risk-aware way — a track record of being a business enabler, not a gatekeeper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing client-facing security responsibilities, including enterprise security reviews, vendor assessments, and RFP responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning or contributing to incident response programs, including regulatory breach notification obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of cloud security principles and modern SaaS architecture security requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of partnering effectively with executive leadership, boards, auditors, regulators, and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of security operations, threat management, vulnerability management, and incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in cloud security, application security, identity and access management, and security architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic mindset with strong business and risk management acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance security requirements with customer experience, innovation, and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$250,000 - $288,500\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4679730005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427075005,"location":{"name":"Tampa, Florida, United States"},"metadata":null,"id":4679730005,"updated_at":"2026-07-15T12:25:07-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant (Part Time)","company_name":"Spring Health","first_published":"2026-03-31T13:48:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will serve as a deeply embedded clinical partner within Citi, a global financial services leader. This is a unique opportunity to move beyond the isolation of traditional private practice and join an onsite team of dedicated clinical colleagues. In this collaborative environment, you’ll provide a full spectrum of support, from individual therapy and team trainings to strategic consultations for People Leaders and critical incident response. Reporting to a Spring Health Clinical Manager, you will leverage a rare, team-based approach to drive mental health strategy across a high-performing workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to managers, people teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location in Tampa, FL on Tuesdays and Wednesdays from 9:00 AM – 5:00 PM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate within a unique clinical team of onsite providers to discuss best practices and navigate complex organizational cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in regular team touchpoints that provide the professional community and collective expertise often missing in private practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risk and manage organizational crises by providing in-the-moment support, triage, and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer strategic consultations to people leaders and human resources partners to enhance employee wellbeing and workplace effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop an expert-level understanding of the internal benefit ecosystem to provide seamless resource navigation and referrals for members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively build trusting relationships with local stakeholders to execute tailored mental health action plans for your specific site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response support and tailored mental health training sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace data and trends to identify strategic insights and recommend targeted mental health interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the program at benefit promotion events to increase awareness and engagement across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the formal referral process for employees according to established guidelines to ensure appropriate placement and care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and timely clinical documentation while following all policies regarding confidentiality and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve barriers to care to ensure a frictionless experience for all members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in regular case reviews and internal clinical meetings to ensure a unified approach to care delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with local points of contact to identify and escalate site needs to the broader clinical leadership team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have an unrestricted license to practice psychotherapy in FL (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in delivering management consultation, critical incident response, and training presentations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technology proficiency and telehealth competency, with experience using Zendesk, Slack, Google Suite products, and related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high quality documentation of service delivery that is completed in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You acknowledge and embrace diversity and inclusion amongst teams and clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required to have at home WiFi and a personal device that connects to the WiFi to support the need for 2FA set up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the ability to effectively support leaders and high-performing professionals navigating organizational change, strategic pressure, and complex stakeholder dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thoughtful consultation on executive stress, decision fatigue, and sustainable performance practices that align with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate engaging trainings on psychological safety, resilience, leadership effectiveness, and performance sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and elevate cross-functional themes that may impact culture, morale, or productivity, and proactively recommend appropriate interventions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target hourly range for this role is $70-91.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4059858005,"name":"Tampa, FL","location":"Tampa, Florida, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4679718005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427079005,"location":{"name":"Florence, Kentucky, United States"},"metadata":null,"id":4679718005,"updated_at":"2026-07-15T12:28:24-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant (Part Time)","company_name":"Spring Health","first_published":"2026-03-31T13:35:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will serve as a deeply embedded clinical partner within Citi, a global financial services leader. This is a unique opportunity to move beyond the isolation of traditional private practice and join an onsite team of dedicated clinical colleagues. In this collaborative environment, you’ll provide a full spectrum of support, from individual therapy and team trainings to strategic consultations for People Leaders and critical incident response. Reporting to a Spring Health Clinical Manager, you will leverage a rare, team-based approach to drive mental health strategy across a high-performing workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to managers, people teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location in Florence, KY on Tuesdays and Thursdays from 10:00 AM – 4:30 PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate within a unique clinical team of onsite providers to discuss best practices and navigate complex organizational cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in regular team touchpoints that provide the professional community and collective expertise often missing in private practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risk and manage organizational crises by providing in-the-moment support, triage, and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer strategic consultations to people leaders and human resources partners to enhance employee wellbeing and workplace effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop an expert-level understanding of the internal benefit ecosystem to provide seamless resource navigation and referrals for members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively build trusting relationships with local stakeholders to execute tailored mental health action plans for your specific site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response support and tailored mental health training sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace data and trends to identify strategic insights and recommend targeted mental health interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the program at benefit promotion events to increase awareness and engagement across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the formal referral process for employees according to established guidelines to ensure appropriate placement and care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and timely clinical documentation while following all policies regarding confidentiality and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve barriers to care to ensure a frictionless experience for all members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in regular case reviews and internal clinical meetings to ensure a unified approach to care delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with local points of contact to identify and escalate site needs to the broader clinical leadership team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have an unrestricted license to practice psychotherapy in KY and OH (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in delivering management consultation, critical incident response, and training presentations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technology proficiency and telehealth competency, with experience using Zendesk, Slack, Google Suite products, and related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high quality documentation of service delivery that is completed in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You acknowledge and embrace diversity and inclusion amongst teams and clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required to have at home WiFi and a personal device that connects to the WiFi to support the need for 2FA set up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong onsite presence and accessibility to reduce stigma and encourage early help-seeking behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidently support managers overseeing teams with practical guidance on morale, burnout, and performance-related stress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize and address compassion fatigue, secondary trauma, and emotional exhaustion common in high-demand, customer-facing roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide de-escalation support during high-stress incidents and deliver stabilization guidance during peak demand periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target hourly range for this role is $70-91. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4059857005,"name":"Florence, KY","location":"Florence, Kentucky, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4679724005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427077005,"location":{"name":"Jacksonville, FL"},"metadata":null,"id":4679724005,"updated_at":"2026-07-15T12:27:37-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant (Part Time)","company_name":"Spring Health","first_published":"2026-03-31T13:41:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will serve as a deeply embedded clinical partner within Citi, a global financial services leader. This is a unique opportunity to move beyond the isolation of traditional private practice and join an onsite team of dedicated clinical colleagues. In this collaborative environment, you’ll provide a full spectrum of support, from individual therapy and team trainings to strategic consultations for People Leaders and critical incident response. Reporting to a Spring Health Clinical Manager, you will leverage a rare, team-based approach to drive mental health strategy across a high-performing workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to managers, people teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location in Jacksonville, FL on Tuesdays and Wednesdays from 8:00 AM – 4:30 PM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate within a unique clinical team of onsite providers to discuss best practices and navigate complex organizational cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in regular team touchpoints that provide the professional community and collective expertise often missing in private practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risk and manage organizational crises by providing in-the-moment support, triage, and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer strategic consultations to people leaders and human resources partners to enhance employee wellbeing and workplace effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop an expert-level understanding of the internal benefit ecosystem to provide seamless resource navigation and referrals for members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively build trusting relationships with local stakeholders to execute tailored mental health action plans for your specific site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response support and tailored mental health training sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace data and trends to identify strategic insights and recommend targeted mental health interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the program at benefit promotion events to increase awareness and engagement across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the formal referral process for employees according to established guidelines to ensure appropriate placement and care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and timely clinical documentation while following all policies regarding confidentiality and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve barriers to care to ensure a frictionless experience for all members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in regular case reviews and internal clinical meetings to ensure a unified approach to care delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with local points of contact to identify and escalate site needs to the broader clinical leadership team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have an unrestricted license to practice psychotherapy in FL (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in delivering management consultation, critical incident response, and training presentations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technology proficiency and telehealth competency, with experience using Zendesk, Slack, Google Suite products, and related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high quality documentation of service delivery that is completed in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You acknowledge and embrace diversity and inclusion amongst teams and clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required to have at home WiFi and a personal device that connects to the WiFi to support the need for 2FA set up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the ability to effectively support leaders and high-performing professionals navigating organizational change, strategic pressure, and complex stakeholder dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thoughtful consultation on executive stress, decision fatigue, and sustainable performance practices that align with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate engaging trainings on psychological safety, resilience, leadership effectiveness, and performance sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and elevate cross-functional themes that may impact culture, morale, or productivity, and proactively recommend appropriate interventions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target hourly range for this role is $70-91.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4055263005,"name":"Jacksonville, FL","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4679735005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427074005,"location":{"name":"Irving, TX"},"metadata":null,"id":4679735005,"updated_at":"2026-07-15T12:24:23-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant (Part Time)","company_name":"Spring Health","first_published":"2026-03-31T13:58:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will serve as a deeply embedded clinical partner within Citi, a global financial services leader. This is a unique opportunity to move beyond the isolation of traditional private practice and join an onsite team of dedicated clinical colleagues. In this collaborative environment, you’ll provide a full spectrum of support, from individual therapy and team trainings to strategic consultations for People Leaders and critical incident response. Reporting to a Spring Health Clinical Manager, you will leverage a rare, team-based approach to drive mental health strategy across a high-performing workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to managers, people teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location in Irving, TX on Tuesdays and Wednesdays from 9:00 AM – 5:00 PM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate within a unique clinical team of onsite providers to discuss best practices and navigate complex organizational cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in regular team touchpoints that provide the professional community and collective expertise often missing in private practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risk and manage organizational crises by providing in-the-moment support, triage, and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer strategic consultations to people leaders and human resources partners to enhance employee wellbeing and workplace effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop an expert-level understanding of the internal benefit ecosystem to provide seamless resource navigation and referrals for members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively build trusting relationships with local stakeholders to execute tailored mental health action plans for your specific site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response support and tailored mental health training sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace data and trends to identify strategic insights and recommend targeted mental health interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the program at benefit promotion events to increase awareness and engagement across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the formal referral process for employees according to established guidelines to ensure appropriate placement and care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and timely clinical documentation while following all policies regarding confidentiality and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve barriers to care to ensure a frictionless experience for all members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in regular case reviews and internal clinical meetings to ensure a unified approach to care delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with local points of contact to identify and escalate site needs to the broader clinical leadership team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have an unrestricted license to practice psychotherapy in Texas (TX). We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in delivering management consultation, critical incident response, and training presentations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technology proficiency and telehealth competency, with experience using Zendesk, Slack, Google Suite products, and related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high quality documentation of service delivery that is completed in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You acknowledge and embrace diversity and inclusion amongst teams and clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required to have at home WiFi and a personal device that connects to the WiFi to support the need for 2FA set up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the ability to effectively support leaders and high-performing professionals navigating organizational change, strategic pressure, and complex stakeholder dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thoughtful consultation on executive stress, decision fatigue, and sustainable performance practices that align with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate engaging trainings on psychological safety, resilience, leadership effectiveness, and performance sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and elevate cross-functional themes that may impact culture, morale, or productivity, and proactively recommend appropriate interventions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target hourly range for this role is $70-91. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4055262005,"name":"Irving, TX","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4679740005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427076005,"location":{"name":"O'Fallon, Missouri, United States"},"metadata":null,"id":4679740005,"updated_at":"2026-07-15T12:25:55-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant (Part Time)","company_name":"Spring Health","first_published":"2026-03-31T15:11:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will serve as a deeply embedded clinical partner within Citi, a global financial services leader. This is a unique opportunity to move beyond the isolation of traditional private practice and join an onsite team of dedicated clinical colleagues. In this collaborative environment, you’ll provide a full spectrum of support, from individual therapy and team trainings to strategic consultations for People Leaders and critical incident response. Reporting to a Spring Health Clinical Manager, you will leverage a rare, team-based approach to drive mental health strategy across a high-performing workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to managers, people teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location in O’Fallon, MO on Tuesdays and Wednesdays from 8:00 AM – 4:00 PM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate within a unique clinical team of onsite providers to discuss best practices and navigate complex organizational cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in regular team touchpoints that provide the professional community and collective expertise often missing in private practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risk and manage organizational crises by providing in-the-moment support, triage, and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer strategic consultations to people leaders and human resources partners to enhance employee wellbeing and workplace effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop an expert-level understanding of the internal benefit ecosystem to provide seamless resource navigation and referrals for members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively build trusting relationships with local stakeholders to execute tailored mental health action plans for your specific site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response support and tailored mental health training sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace data and trends to identify strategic insights and recommend targeted mental health interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the program at benefit promotion events to increase awareness and engagement across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the formal referral process for employees according to established guidelines to ensure appropriate placement and care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and timely clinical documentation while following all policies regarding confidentiality and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve barriers to care to ensure a frictionless experience for all members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in regular case reviews and internal clinical meetings to ensure a unified approach to care delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with local points of contact to identify and escalate site needs to the broader clinical leadership team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have an unrestricted license to practice psychotherapy in MO and KS (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in delivering management consultation, critical incident response, and training presentations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technology proficiency and telehealth competency, with experience using Zendesk, Slack, Google Suite products, and related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high quality documentation of service delivery that is completed in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You acknowledge and embrace diversity and inclusion amongst teams and clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required to have at home WiFi and a personal device that connects to the WiFi to support the need for 2FA set up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate the ability to effectively support leaders and high-performing professionals navigating organizational change, strategic pressure, and complex stakeholder dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thoughtful consultation on executive stress, decision fatigue, and sustainable performance practices that align with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate engaging trainings on psychological safety, resilience, leadership effectiveness, and performance sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and elevate cross-functional themes that may impact culture, morale, or productivity, and proactively recommend appropriate interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong onsite presence and accessibility to reduce stigma and encourage early help-seeking behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidently support managers overseeing teams with practical guidance on morale, burnout, and performance-related stress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize and address compassion fatigue, secondary trauma, and emotional exhaustion common in high-demand, customer-facing roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide de-escalation support during high-stress incidents and deliver stabilization guidance during peak demand periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target hourly range is $70-$91. \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4059859005,"name":"O'Fallon, MO","location":"O'Fallon, Missouri, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4681930005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4428992005,"location":{"name":"Juárez, Chihuahua, Mexico"},"metadata":null,"id":4681930005,"updated_at":"2026-05-28T16:53:32-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant (Part Time), Juárez, Mexico","company_name":"Spring Health","first_published":"2026-04-07T15:08:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will provide management consultations, trainings, critical incident response, and assessment and referral mental health support to employees at a combined multinational pharmaceutical and medical technical healthcare company. You may also provide consultation to Human Resources (HR), program managers, and supervisors on workplace and organizational issues. This role will report to a Spring Health Global Clinical Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from \u0026lt;strong\u0026gt;Monday through Friday\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;from\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;10AM to 4PM MT in Juárez, Mexico.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide solution-focused employee mental health consultation and connection to appropriate resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, as well as actively participate in both customer and Spring Health meetings as appropriate.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct company tailored trainings and Spring Health benefit promotion events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required internal training and assignments and attend Spring Health Clinical Team meetings\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide management consultation that enhances employee wellbeing and workplace effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete accurate and timely documentation of all service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Spring Health and help to support/reinforce program parameters and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other responsibilities as they pertain to the success of this role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must hold a Licenciatura en Psicología (4–5 year Bachelor’s degree) and a valid Título Profesional from an accredited institution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess a valid National Cédula Profesional; additional State Licensure (Cédula Estatal) is strictly required for providers practicing in Jalisco, Michoacán, Baja California, Baja California Sur, Sonora, Aguascalientes, or Colima.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience delivering management consultation, critical incident response, and workplace trainings or presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience using evidence-based approaches, including short-term, solution-focused therapy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are able to respond quickly and appropriately to employees experiencing panic attacks, anxiety, or other forms of distress onsite, providing stabilization, safety planning, and connection to care when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable educating both managers and employees on mental health awareness, early intervention, and how to access available support resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You proactively promote Spring Health services and help employees understand the full range of available support, including therapy, coaching, and workplace consultation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to accurate, timely documentation of service delivery and are able to summarize interactions in English within Spring Health’s online documentation systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working independently while also collaborating with a broader care team, including other clinicians and Spring Health clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You demonstrate strong interpersonal skills and the ability to build trusted relationships with employees, leaders, and organizational partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You navigate workplace environments with professionalism and sensitivity, including settings that may involve union representation or complex organizational dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring a proactive approach to supporting the workplace by identifying emerging needs, building relationships across teams, and creating opportunities for engagement rather than waiting for issues to arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You acknowledge and embrace diversity and inclusion among teams and clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable supporting workplace engagement activities such as trainings, informational sessions, and tabling events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have flexibility to travel to multiple sites as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable using technology and are competent providing support through telehealth platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;hourly\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; for PT range for this position is\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;USD $25.00- $50.00\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt; Individual pay may vary from the target range and is determined by a number of factors including experience, loc\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;ation, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth Meets Impact\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be challenged to set and protect your own boundaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4060214005,"name":"Juárez, Chihuahua, Mexico","location":"Juárez, Chihuahua, Mexico","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4679630005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4427081005,"location":{"name":"San Antonio, TX"},"metadata":null,"id":4679630005,"updated_at":"2026-07-15T12:29:18-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant w/ Therapy (Full Time)","company_name":"Spring Health","first_published":"2026-03-31T11:50:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: e\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;heading--font-style-italic\u0026quot;\u0026gt;liminating\u0026lt;/span\u0026gt;\u0026amp;nbsp;every barrier to\u0026amp;nbsp;\u0026lt;span class=\u0026quot;heading--accent-1-color\u0026quot;\u0026gt;mental health.\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We\u0026#39;re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will serve as a deeply embedded clinical partner within Citi, a global financial services leader. This is a unique opportunity to move beyond the isolation of traditional private practice and join an onsite team of dedicated clinical colleagues. In this collaborative environment, you’ll provide a full spectrum of support, from individual therapy and team trainings to strategic consultations for People Leaders and critical incident response. Reporting to a Spring Health Clinical Manager, you will leverage a rare, team-based approach to drive mental health strategy across a high-performing workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to managers, people teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location in San Antonio, TX on M-TH from 10a-6:30p.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate within a unique clinical team of onsite providers to discuss best practices and navigate complex organizational cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in regular team touchpoints that provide the professional community and collective expertise often missing in private practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risk and manage organizational crises by providing in-the-moment support, triage, and safety planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer strategic consultations to people leaders and human resources partners to enhance employee wellbeing and workplace effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop an expert-level understanding of the internal benefit ecosystem to provide seamless resource navigation and referrals for members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively build trusting relationships with local stakeholders to execute tailored mental health action plans for your specific site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response support and tailored mental health training sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace data and trends to identify strategic insights and recommend targeted mental health interventions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the program at benefit promotion events to increase awareness and engagement across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the formal referral process for employees according to established guidelines to ensure appropriate placement and care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and timely clinical documentation while following all policies regarding confidentiality and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve barriers to care to ensure a frictionless experience for all members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in regular case reviews and internal clinical meetings to ensure a unified approach to care delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with local points of contact to identify and escalate site needs to the broader clinical leadership team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have an unrestricted license to practice psychotherapy in Texas (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in delivering management consultation, critical incident response, and training presentations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technology proficiency and telehealth competency, with experience using Zendesk, Slack, Google Suite products, and related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high quality documentation of service delivery that is completed in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You acknowledge and embrace diversity and inclusion amongst teams and clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong onsite presence and accessibility to reduce stigma and encourage early help-seeking behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidently support managers overseeing teams with practical guidance on morale, burnout, and performance-related stress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize and address compassion fatigue, secondary trauma, and emotional exhaustion common in high-demand, customer-facing roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide de-escalation support during high-stress incidents and deliver stabilization guidance during peak demand periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;salary\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;range for this position is \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;$90,000-$107,000 annually. \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4020416005,"name":"San Antonio, TX","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":78}}