{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700106005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":null,"id":4700106005,"updated_at":"2026-05-27T23:22:24-04:00","requisition_id":null,"title":"Account Executive - Commercial Sales (Future Opportunities)","company_name":"Spring Health","first_published":"2026-05-27T23:22:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Account Executives in our Commercial Sales team are focused on companies with under 10,000 employees.You will lead the full sales cycle from prospecting to close, driving new business and building strong client relationships. This role includes managing RFPs, leading discovery calls, and delivering tailored presentations that showcase our value. You will collaborate with internal teams and external partners to expand revenue and achieve quota goals while representing our solutions with expertise and confidence. This is a full-time position on our team, reporting to one of the Commercial Sales Leaders. Occasional travel may be required for team or company events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have four levels of AEs in our Commercial team:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Commercial Account Executive (AE1) - under 750 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior Commercial Account Executive (AE2) - 750-2000 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mid Market Account Executive (AE3) - 2000-5000 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior Mid Market Account Executive (AE4) - 5000-10,000 employees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot; style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;While we don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of AEs for our Commercial team for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4694731005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4435501005,"location":{"name":"Remote"},"metadata":null,"id":4694731005,"updated_at":"2026-05-14T11:55:56-04:00","requisition_id":null,"title":"Analytics Engineer II, Identity","company_name":"Spring Health","first_published":"2026-05-13T10:17:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is growing our Analytics Engineering team. Analytics Engineering at Spring sits within the Business Intelligence organization and owns core reporting infrastructure used by all downstream data scientists and data analysts. In this role you will focus on building robust models, ensuring consistency across the models we build for the business, and creating documentation that enables downstream teams to access, understand, and use data effectively. You will also provide data analyses in support of larger strategic initiatives, particularly in the design and implementation stage, to ensure that new features are built in a way that supports accurate reporting, sustainability, and maintainability. Success will require you to collaborate closely with cross-functional teams to understand their data needs, and translate them into data models and reporting solutions that serve those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain core data models in dbt to support key business metrics and ensure data consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with engineers on the Identity pod and your manager to define critical business metrics and ensure proper data infrastructure and reporting solutions to serve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure downstream teams can access and utilize data effectively by providing comprehensive documentation and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other analytics engineers to ensure we’re providing consistent data across the entire organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with data quality initiatives by building monitoring systems and creating processes that guarantee accurate, auditable data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly audit and review data models to maintain their relevance and accuracy, ensuring long-term data integrity across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Downstream teams consistently rate their access to high-quality data as excellent, with clear documentation that allows them to find and use the data confidently and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The data models you build provide answers to critical business questions that are consistent across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The models you build are highly performant; they contribute to a positive experience in dbt and continue to drive down cloud data costs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 3+ years of working experience working with data, with a focus on data pipeline tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are proficient with SQL and have solid experience working with modern data transformation tools, such as dbt or similar, to create and manage scalable data models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience building and maintaining data pipelines in cloud-based environments such as Snowflake, Redshift, or BigQuery, ensuring data is easily accessible and reliable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an interest in working with data scientists and machine learning engineers to support reporting on model performance and contribute to feature engineering work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You enjoy digging into data discrepancies or issues to determine and fix root causes, ensuring high standards of data integrity across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work with data quality best practices in mind, including designing systems that ensure accuracy, consistency, and auditability of key business metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hands-on experience with data visualization tools (e.g., Looker, Tableau, Hex) to build or support self-serve dashboards that empower less technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are humble, highly motivated, and thrive in fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$120,000 - $140,000\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030158005,"name":"Corporate Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4671505005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4423972005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4671505005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Associate Director, Care Support US Operations ","company_name":"Spring Health","first_published":"2026-03-10T13:39:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re looking for an Associate Director, Care Support US Operations to champion the continued evolution of our domestic team, cementing our position as a Center of Excellence (COE). In this role, you aren’t just overseeing workflows; you are the steward of a high-performing culture built on trust and expertise. You will lead our U.S. team through the vital work of vetting and stabilizing complex workflows including Core, Member Benefits, and Medical Records, ensuring they are human-centered and sustainable before they scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will act as a strategic architect, guiding the team toward high-complexity, high-touch service lines. We need a leader who balances operational rigor with a deep commitment to team well-being, ensuring our people feel valued and empowered. This is a role for a \u0026quot;servant leader\u0026quot; who believes that a unified, \u0026quot;one team\u0026quot; culture is the foundation of world-class service. This is a full time position on our team reporting to the Director, Care Support. This is a hybrid role based in New York City, with an expectation to be in office 3 days per week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the \u0026quot;why\u0026quot; behind our metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure workflows are built for \u0026quot;portability,\u0026quot; keeping the human experience at the center of every AI or offshore automation strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion U.S.-led innovations, ensuring our \u0026quot;architects\u0026quot; see the tangible impact of their creativity across our global footprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design engagement strategies that celebrate wins and foster a profound sense of purpose.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with HR to build frameworks and governance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role is defined by a team that is as healthy as it is productive.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Team Engagement: Measured through \u0026quot;Thriving\u0026quot; scores and the retention of our talented high-performers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge Transfer Harmony: Seamless hand-offs to partners where quality is maintained through clear communication and mutual respect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: Consistent achievement of SLAs, driven by a team that feels equipped and supported.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership Growth: The successful elevation of your direct reports, enabling them to lead with confidence and autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in operations or service delivery leadership, specifically within fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience managing managers, with a proven ability to build resilient, high-trust teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of leading through change with transparency and heart.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to balance data-driven \u0026quot;architect\u0026quot; thinking with an intuitive understanding of people dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A steady, compassionate leader who prioritizes the team’s ability to thrive during transitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly accountable, yet possesses the emotional intelligence to coach through setbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear communicator who can distill ambiguity into calm, actionable steps for their team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$140,000 - 177,100\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4668678005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4422831005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4668678005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Associate Director, Strategic Operations","company_name":"Spring Health","first_published":"2026-03-05T13:03:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director, Strategic Operations, the Associate Director of Strategic Operations will focus on driving operational rigor, scalability, and gross margin expansion across the business. This leader will be embedded within the operations organization but partner closely with Finance, Product, Revenue, Clinical, and Customer teams to improve how we deliver care - ensuring we do so efficiently, sustainably, and at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is deeply execution-oriented. In addition to identifying high-impact efficiency opportunities, this person will serve as the programmatic owner of large, cross-functional initiatives - ensuring teams remain aligned, accountable, and on track to deliver measurable outcomes. Unlike traditional business strategy roles that focus on market expansion or new growth vectors, this role is centered on optimizing the core: improving unit economics, strengthening operational performance, and building durable systems that unlock long-term profitability.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategy: Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Leverage: Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Ownership: Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program Leadership: Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Governance: Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Case Development: Build business cases for automation, tooling improvements, vendor optimization, and process redesign.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KPI Rigor: Connect financial targets to day-to-day operations through performance dashboards, KPI rigor, and accountability cadences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional programs executed with strong stakeholder alignment and minimal slippage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Margin improvement initiatives delivered on time and at target impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear operational dashboards that give leadership visibility into KPI performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduced friction across teams due to improved dependency management and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A culture of accountability and execution rigor within the Operations organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations; top-tier consulting experience strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years of operating experience at a high-growth or scale-stage company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading complex, cross-functional programs with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record driving operational or cost-efficiency initiatives tied to financial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how AI tools can be applied to manual processes, with the ability to evaluate ROI, risks, and change management considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial fluency - comfort working with margin models, cost structures, and performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA or BS in any field required; MBA strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$160,000 - $184,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4663735005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4420419005,"location":{"name":"Remote"},"metadata":null,"id":4663735005,"updated_at":"2026-05-22T16:02:20-04:00","requisition_id":null,"title":"Business Analyst, Operations Performance (Clinical Operations)","company_name":"Spring Health","first_published":"2026-02-19T08:47:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Clinical Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Clinical Operations to deliver consistently excellent member experiences at scale. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Clinical Ops quality teams and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Clinical Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support ad hoc analyses and special projects by quickly framing questions, pulling the right data, and delivering concise, decision-ready outputs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Measurable lift in quality outcomes for Clinical Operations (e.g., improved member experience indicators such as CSAT, fewer repeat contacts/escalations, improved SLA + quality balance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong adoption of quality insights: Clinical Ops stakeholders implement changes based on your recommendations (not “reporting for reporting’s sake”).\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Auditability and consistency: QA scoring is calibrated, reliable, and trusted by leadership and frontline teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automation leverage: reduced manual effort for recurring quality reporting and monitoring as systems/routines mature.\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time-to-insight: reduced cycle time from “quality question raised” → “decision-ready analysis + recommendation.”\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal partner satisfaction: Clinical Operations leaders view you as a trusted partner who improves how the org runs, not just a QA scorer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree is a plus.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role (healthcare and/or member-facing operations experience is a plus).\u0026amp;nbsp; \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;106,500 - 118,000\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;,\u0026lt;/strong\u0026gt; and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700104005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":null,"id":4700104005,"updated_at":"2026-05-28T10:57:56-04:00","requisition_id":null,"title":"Care Support Coordinator (Temporary) - Future Opportunities","company_name":"Spring Health","first_published":"2026-05-27T23:05:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note: We don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of Care Support Coordinators for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Temporary Care Support Coordinator\u0026lt;/strong\u0026gt; will\u0026amp;nbsp; serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7\u0026amp;nbsp; hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer\u0026#39;s expectations. \u0026lt;strong\u0026gt;This is a non-clinical support role.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work \u0026lt;strong\u0026gt;1 weekend per month\u0026lt;/strong\u0026gt; and at least \u0026lt;strong\u0026gt;4 holidays\u0026lt;/strong\u0026gt; per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8:00 AM-4:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9:00 AM-5:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10:00 AM-6:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12:00 PM-8:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3:00 PM-11:00 PM EST\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting an estimated 7 hours daily on telephonic support to our members and providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;De-escalate situations by actively listening to members’ and providers\u0026#39; concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze and troubleshoot technical issues submitted by members and providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate sensitive information effectively and empathetically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health’s services and resources available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross functionally to streamline processes and improve service experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Member satisfaction via survey responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively contributing to process improvements aimed at enhancing service delivery, overall satisfaction, client needs and contributing to product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating effectively with internal and external stakeholders to facilitate seamless care transitions and support comprehensive care plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adherence to all company policies in compliance with regulatory standards (e.g., HIPAA), ensuring data privacy and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate sensitive customer needs in a resilient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least one year of customer service experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with individuals with diverse backgrounds and needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in handling sensitive information or supporting individuals in distress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathetic listening skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain composure and professionalism under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of confidentiality and privacy regulations/policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency, including the ability to troubleshoot and guide effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A designated private work environment to ensure adherence to data privacy and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Jira, Zendesk, and other ticketing systems preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a phone support role working with sensitive health information preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in healthcare/health tech preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$20.51 - $25.64 per hour. \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4699970005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437772005,"location":{"name":"Las Vegas, NV "},"metadata":null,"id":4699970005,"updated_at":"2026-05-27T16:18:26-04:00","requisition_id":null,"title":" Community Care Advocate","company_name":"Spring Health","first_published":"2026-05-27T16:18:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Community Care Advocate serves a \u0026lt;strong\u0026gt;retail customer \u0026lt;/strong\u0026gt;by connecting employees to community and company resources to meet social determinants of health and needs of the employee.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;This is an onsite role: Mon-Friday 8:30-5p in zip codes 89119 and 89014\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and make referrals for work-life, financial \u0026amp;amp; legal, and basic needs support\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Spring Health and help to support/reinforce program parameters and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Submit reporting documentation of all client and organizational activities on a routine and timely basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively promote the community care advocate service offering to employees.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Bachelor’s degree in a related field\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with diverse populations and backgrounds within the social work industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance the needs of multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and creativity when approaching workplace challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in embracing diversity and inclusion amongst teams and clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping organizations manage evolving workforce environments and norms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting individuals to resources quickly in times of crisis is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expereince assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target salary range for this position is \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$30-$34/hour\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4020405005,"name":"Las Vegas, NV ","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700866005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4438222005,"location":{"name":"Brooklyn, NY "},"metadata":null,"id":4700866005,"updated_at":"2026-06-05T14:39:58-04:00","requisition_id":null,"title":"Community Care Advocate","company_name":"Spring Health","first_published":"2026-05-29T13:24:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Community Care Advocate serves a retail customer by connecting employees to\u0026lt;br\u0026gt;community and company resources to meet social determinants of health and needs of the\u0026lt;br\u0026gt;employee.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● This is an onsite role: Mon Tues Thurs 8:30a-5p; Wed 10:30-7; Fri 9:30-6 in zip\u0026lt;br\u0026gt;codes 11590, 11581, 11234.\u0026lt;br\u0026gt;● Identify and make referrals for work-life, financial \u0026amp;amp; legal, and basic needs support\u0026lt;br\u0026gt;● Link employees to appropriate local and national resources via one-on-one consultation\u0026lt;br\u0026gt;and referral list(s), which may include basic needs (housing, food, transportation, etc.),\u0026lt;br\u0026gt;financial, legal, daily living and other worklife support resources and provide support\u0026lt;br\u0026gt;throughout applications and follow-ups as needed\u0026lt;br\u0026gt;● Work with customer internal care teams on behalf of those employees in need of\u0026lt;br\u0026gt;emergency funding and resource referrals.\u0026lt;br\u0026gt;● Offer consultation related to navigating mental health resources (local and national) and\u0026lt;br\u0026gt;available workplace benefits, such as onsite Mental Health Coaches, work life articles\u0026lt;br\u0026gt;and guidebooks to the team members of the customer\u0026lt;br\u0026gt;● Assist in actively linking employees to appropriate mental health treatment options (i.e\u0026lt;br\u0026gt;Spring Health, behavioral health through medical insurance, emergent behavioral health\u0026lt;br\u0026gt;services, and community resources) and provide support throughout applications and\u0026lt;br\u0026gt;follow-ups as needed.\u0026lt;br\u0026gt;● Documenting and tracking of metrics/outcomes that include but not limited to; reason for\u0026lt;br\u0026gt;social work involvement (resource need type), demographics of employees (as\u0026lt;br\u0026gt;available), referrals placed (where, when) and success of referrals (connection rate,\u0026lt;br\u0026gt;outcome of referral).\u0026lt;br\u0026gt;● Represent Spring Health and help to support/reinforce program parameters and goals.\u0026lt;br\u0026gt;● Communicate with local points of contact and cascade any needs to Spring Health\u0026lt;br\u0026gt;partners through routine meetings and touchpoints.\u0026lt;br\u0026gt;● Submit reporting documentation of all client and organizational activities on a routine and\u0026lt;br\u0026gt;timely basis.\u0026lt;br\u0026gt;● Proactively develop relationships with key customer contacts and attend customer\u0026lt;br\u0026gt;meetings as requested/appropriate.\u0026lt;br\u0026gt;● Proactively promote the community care advocate service offering to employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● A Bachelor’s degree in a related field\u0026lt;br\u0026gt;● Proficiency in Spanish required\u0026lt;br\u0026gt;● Experience working with diverse populations and backgrounds within the social work\u0026lt;br\u0026gt;industry.\u0026lt;br\u0026gt;● Experience and a depth of knowledge with connecting individuals to resources locally\u0026lt;br\u0026gt;and outside of your local communities.\u0026lt;br\u0026gt;● Ability to balance the needs of multiple stakeholders.\u0026lt;br\u0026gt;● Flexibility and creativity when approaching workplace challenges.\u0026lt;br\u0026gt;● Excellent listening, written and verbal communication skills.\u0026lt;br\u0026gt;● Skilled in embracing diversity and inclusion amongst teams and clients.\u0026lt;br\u0026gt;● Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;br\u0026gt;● Tech-savvy: must be comfortable using various computer platforms and working in a\u0026lt;br\u0026gt;tech enabled environment.\u0026lt;br\u0026gt;● Experience helping organizations manage evolving workforce environments and norms\u0026lt;br\u0026gt;is a plus.\u0026lt;br\u0026gt;● Experience connecting individuals to resources quickly in times of crisis is a plus.\u0026lt;br\u0026gt;● Expereince assisting individuals through burnout, managing work-life balance, dealing\u0026lt;br\u0026gt;with trauma and/or traumatic events is a plus.\u0026lt;br\u0026gt;● Experience working with lower income populations who experience challenges such as\u0026lt;br\u0026gt;food insecurity and housing instability is a plus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;The target salary range for this position is $30-$34/hour. Individual pay may vary from the target range\u0026lt;br\u0026gt;and is determined by a number of factors including experience, location, internal pay equity, and other\u0026lt;br\u0026gt;relevant business considerations. We review all employee pay and compensation programs annually at\u0026lt;br\u0026gt;minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4020394005,"name":"Brooklyn, NY ","location":null,"child_ids":[],"parent_id":null},{"id":4064746005,"name":"Valley Stream, NY","location":"Valley Stream, New York, United States","child_ids":[],"parent_id":null},{"id":4064747005,"name":"Westbury, NY","location":"Westbury, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4675823005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4426035005,"location":{"name":"Remote"},"metadata":null,"id":4675823005,"updated_at":"2026-04-01T13:57:29-04:00","requisition_id":null,"title":"Customer Advocacy Director","company_name":"Spring Health","first_published":"2026-03-23T12:21:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our customers are achieving meaningful outcomes with Spring Health, and there\u0026#39;s a significant opportunity to turn those stories into a growth lever. By systematically capturing customer impact and elevating our best customers as industry voices, we can accelerate pipeline, improve win rates, and strengthen the market credibility that makes everything else in our GTM motion more effective.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Advocacy Director owns the strategy and execution for how customer stories drive growth. This is a senior individual contributor role accountable for building the programs, proving the ROI, and partnering with executive stakeholders to make customer advocacy a strategic priority. This means producing case studies and proof points that demonstrate results, deploying customer voices in active sales cycles to build buyer confidence, and cultivating a network of customer champions who speak at events, advise on our product, and connect with prospects in their peer communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A central focus is building our luminaries program and Customer Advisory Board. These programs elevate our top customers as thought leaders, give them a platform to share their expertise, and create a feedback loop that shapes our product and strategy. This role also drives our annual customer awards program, recognizing customers who have achieved exceptional outcomes, and recruits customer speakers for our annual customer and prospect event. Additionally, the role supports regional events by activating customers to attend, speak, and connect with prospects where they are. This is a full-time remote position reporting to our Senior Director, B2B Content and Communications. Occasional travel may be required for team or company events or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the customer advocacy strategy end-to-end. Partner with VP and C-level stakeholders across Sales, CS, Marketing, and Product to align on priorities and secure investment. Present program impact to executive leadership and influence company-wide GTM strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the customer storytelling engine. Produce case studies (written and video), extract proof points for Sales and campaigns, and ensure coverage across key segments. Manage agency partners or contractors for content production as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale the reference program. Maintain a segmented reference database as the single source of truth for reference status, participation history, and fatigue tracking. Ensure requests are fulfilled quickly with the right customer matched to the right prospect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a program that elevates top customers as industry voices. Identify and cultivate champions willing to speak, advise, and advocate. Place customers at conferences, webinars, and press opportunities. Recruit customer speakers for our annual customer and prospect event. Define the give/get framework for customer participation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the annual customer awards program end-to-end. Define nomination criteria, manage intake from CS and Sales, coordinate selection and announcements, and leverage winners for case studies, speaking, and PR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the CAB strategy and execution (~50 participants). Plan and execute 1 annual in-person meeting and 2-3 virtual sessions. Gather strategic feedback and route insights to Product and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Activate customers to attend, speak at, and co-host regional events. Partner with Events and Sales to create peer networking opportunities in key markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the foundations: a customer database as the single source of truth, a give/get framework defining value exchange for participation, and RevOps infrastructure to connect activation to pipeline and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sales consistently uses customer proof to accelerate deals and win rate improves for reference-influenced opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pipeline of customer stories covers key segments, use cases, and buyer personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Luminaries program produces a steady stream of speakers, press mentions, and peer advocates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CAB operates at full capacity with strong participant NPS and insights that influence product and strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer advocacy is recognized by leadership as a strategic growth lever with clear attribution to pipeline and revenue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-12+ years of experience in customer marketing, customer advocacy, or customer success at a B2B company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building, scaling, and proving ROI on customer programs (references, case studies, advisory boards, or speaker programs) with measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with VP and C-level stakeholders and presenting to executive leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic leadership: you can set the vision, build the roadmap, and influence cross-functional priorities without direct authority.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship skills: you know how to earn customer trust and make the ask without burning goodwill.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence: you can build systems, manage complexity, and deliver reliably at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing agency partners, contractors, or cross-functional project teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a Customer Advisory Board or executive engagement program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with advocacy platforms. Background in HR tech, benefits, or employer services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$176,500 - $230,500 \u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030163005,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4543797005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4361826005,"location":{"name":"Remote"},"metadata":null,"id":4543797005,"updated_at":"2026-05-28T16:29:10-04:00","requisition_id":null,"title":"Customer Success Manager","company_name":"Spring Health","first_published":"2025-03-24T19:08:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in ongoing weekly team meetings and training to continue to enhance product knowledge.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist sales team with finalist calls and provide customer references as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed goals for role KPIs:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executing on renewals and upsells and driving variable revenue will all contribute to your and your team’s Net CACV Retention numbers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 3+ years of experience in account management, customer success, implementation or healthcare management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in upselling and retaining customers to drive additional revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience using SaaS-based solutions and platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience owning the life cycle contract renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience adhering to and achieving outlined KPIs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a deep passion to transform the U.S. healthcare system, especially mental health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the willingness and ability to travel as needed (approx. 15%).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s degree or higher, preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$86,000 - $98,000\u0026lt;/strong\u0026gt; and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4673758005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425062005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4673758005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Customizations \u0026 Campaign Production Lead","company_name":"Spring Health","first_published":"2026-03-17T15:04:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is looking for a Customizations \u0026amp;amp; Campaign Production Lead to own the execution of our member lifecycle marketing programs. This role is the production engine of the lifecycle team, responsible for building and launching high-quality campaigns in Iterable, leading complex builds, and managing the customization requests that come from our B2B customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior individual contributor role that reports to the Director of Lifecycle Marketing. You\u0026#39;ll work closely with our lifecycle strategy team, our external agency, and B2B customer success to translate lifecycle strategy into polished, high-performing campaigns. You thrive in the details, take pride in getting things built right, and know how to manage a fast-moving production queue without letting things slip. This role is ideal for a lifecycle marketer who loves the craft of building campaigns and takes pride in execution quality at scale. Occasional travel may be required for company or team events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a hybrid role based in New York City, with an expectation to be in office 3 days a week. Our office is located at 60 Madison Avenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end customization function, from intake and prioritization to solutioning, architecture, build, and QA, ensuring every request is evaluated for ROI and complexity before a single line of logic is written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a customization playbook that defines how requests are scoped, tiered, and executed, reducing one-off effort and creating repeatable patterns the team can scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and QA every customization to a high quality bar, scalable, well-documented, and designed to reuse, not rebuild\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the request queue end-to-end with CS and account teams, setting clear SLAs, flagging tradeoffs early, and delivering with enough consistency that CS sees you as their most reliable execution partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end campaign production in Iterable, from standard sends to complex multi-step journeys, cross-channel sequencing, and conditional personalization at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and uphold high-quality QA standards across all campaign builds, every send is reviewed against a consistent bar before it touches a member inbox\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with lifecycle strategy to pressure-test designs for feasibility before build begins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a modular content library so the team can execute standard builds independently without starting from scratch each time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale dynamic content systems that deliver personalized experiences across member segments without requiring bespoke effort each time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the logic behind personalization, segmentation rules, content variations, send conditions, and keep it clean, documented, and reusable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering on data point enablement, troubleshooting, and pipeline work that powers the personalization engine at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own send frequency logic and governance across lifecycle programs, balancing engagement goals with member communication preferences and maintaining guardrails as program volume grows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic lead on agency partnerships, directing prioritization, solutioning, and quality across all lifecycle production work handled externally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agency output meets Spring Health\u0026#39;s quality bar; provide structured feedback and escalate when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track capacity against demand and flag resourcing issues proactively\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Campaigns are built fast, launched clean, and perform to a consistently high quality bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The customization queue runs with clear SLAs, low escalations, and strong CS satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The modular library grows over time, reducing bespoke effort and improving consistency across programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Frequency governance is airtight, members get the right messages at the right cadence without conflicts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The lifecycle team spends more time on strategy because production is a solved problem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years of experience in lifecycle marketing or CRM with a strong hands-on production and execution focus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep Iterable experience required, you should be comfortable building complex journeys, dynamic templates, and modular systems from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a high-volume production queue in a B2B2C or SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with agency management and the rhythms of a fast-moving lifecycle marketing team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail, clear communication, and the ability to juggle competing priorities without dropping balls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working within a defined platform scope while constantly looking for ways to build smarter and faster within it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$153,500 - $194,310\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4141730005,"name":"Member Growth Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4678084005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4427180005,"location":{"name":"Remote"},"metadata":null,"id":4678084005,"updated_at":"2026-04-02T11:17:14-04:00","requisition_id":null,"title":"Deputy Chief Medical Officer","company_name":"Spring Health","first_published":"2026-04-02T11:12:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Chief Medical Officer, this full-time VP role will serve as the Deputy Chief Medical Officer (DCMO) and support the CMO in leading the Medical Affairs team. The DCMO will bring deep clinical credibility, commercial acumen, and ecosystem influence to drive continual clinical quality improvement (especially in medication management), build new care-delivery programs, accelerate the integration of AI into care services, and provide external thought leadership to customers and other stakeholders. This is a remote position with travel expected once a month for company and external customer/prospect meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the evolution of core clinical programs across the organization and serve as a critical thought partner in developing new care programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the execution and quality improvement of the medication management capability and other programs across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure ethical, safe, and well-designed use of AI tools to improve provider care delivery across all areas of mental health care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a clinical representative with external stakeholders, including health plans, large employer clients, key sales / partnership conversations and complex customer topic conversations (e.g., outcomes, safety, prescribing practices)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior change leader on Spring Health’s most complex and strategic initiatives - ensuring clinical clarity, alignment, and adoption while reinforcing our culture and values.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Steadily improving clinical outcomes from care delivery efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Right care at the right time for the right person across all areas of care delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent quality improvement across key care metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved efficiency of care delivery while maintaining improved outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High customer satisfaction for our care delivery practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Board-certified psychiatrist (MD/DO) with 15+ years of clinical care experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of leadership experience in mental health care, leading clinics, providers, care operations, or other activities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to manage and influence senior leaders internally and externally\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, effective cross-functional leadership at VP or senior level in a high-growth, fast-paced organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people-leadership ability with executives, peers, direct reports, and other team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker who is able to translate clinical nuance into scalable processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on leader willing to engage directly at all levels to solve key problems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong clinical grounding, but also adaptable and able to balance clinical rigor with the pragmatism of a fast-moving environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High comfort with ambiguity and accountability, including being willing to be on-call for high-stakes situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years leading care activities and guiding the design and build of product within the digital mental health ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding and clinical experience with principles and applicability of various modalities of psychotherapy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of measurement-based care and the challenges of implementation at scale across a variety of provider groups\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Familiarity with internal AI enablement tools and change management methodologies\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$292,500 - $336,500\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030211005,"name":"Medical Affairs \u0026 Strategy","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4703284005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4439366005,"location":{"name":"Remote"},"metadata":null,"id":4703284005,"updated_at":"2026-06-05T10:53:24-04:00","requisition_id":null,"title":"Director, AI Enablement \u0026 Advancement","company_name":"Spring Health","first_published":"2026-06-05T10:53:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is actively seeking a\u0026lt;strong\u0026gt; Director of AI Enablement \u0026amp;amp; Advancement \u0026lt;/strong\u0026gt;to join our People Team. Reporting directly to the Senior Director of Employee Experience, this person will own the strategy and execution of advancing AI fluency, rebuilding manual workflows across the organization, and support AI transformation efforts across the company. This is a full-time position that is fully remote-friendly, with occasional travel required for company-wide on-sites and team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;own: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Company-wide AI Enablement:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and own a company-wide AI fluency progression framework that defines clear, role-anchored benchmarks for advanced AI usage across all business levels.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver advanced learning experiences and workshops focused on agentic AI, automation design, and multi-step workflows.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with functional leaders across the organization to identify role-specific AI use cases and implement targeted enablement programs to close operational skill gaps.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain scalable public knowledge infrastructure within internal communication platforms to make AI prompts, workflows, and use cases searchable and reusable.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop frameworks, toolkits, and standard operating procedures that empower internal teams to independently evaluate and rearchitect their own workflows.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;AI Operations and People Advancement:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a technical thought partner to our People Leadership Team,\u0026amp;nbsp; supporting core People Team workflows across Talent Acquisition, People Business Partners, Learning \u0026amp;amp; Development, Total Rewards, and People Operations to eliminate manual effort and reduce operational latency.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build systematic AI capabilities within critical functions across the org, establishing durable process standards and playbooks that embed AI into daily operations by default.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transform traditional performance and development programs into continuous, AI-assisted systems that actively drive a day-to-day coaching culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;support:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Audit high-volume, high-friction manual workflows across various business functions and lead end-to-end process redesign initiatives to make them fundamentally AI-native.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive leaders and People Business Partners to guide organizational design initiatives, evaluating and adjusting team structures to maximize the impact of AI-native workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Redesign and deploy the company-wide performance and development framework within nine months, driving a measurable increase in continuous coaching touchpoints and match rate between managers and their direct reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and launch the company-wide AI fluency progression framework across all core departments within the first six months of hire.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit and successfully redesign at least three high-volume manual corporate workflows into AI-native processes within the first year, demonstrating measurable reductions in processing time or operational friction.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support change efforts to create a more public infrastructure for knowledge and context sharing (in Slack, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years of experience in enterprise change management, workforce transformation, organizational development, or digital enablement. Consulting, product, engineering or business operations experience strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building scalability programs that advance employee technical depth from basic tool usage to advanced AI workflows, agents, and automations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience leading end-to-end process discovery, redesign, and change management for high-volume manual workflows.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with core People Team functions including talent acquisition, learning and development, and total rewards preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong functional understanding of generative AI, large language models, agentic workflows, and basic AI governance principles.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with a demonstrated ability to translate complex technical concepts clearly for non-technical audiences and executive leadership.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence and align cross-functional stakeholders effectively without direct formal authority.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated systems-thinking mindset with high comfort navigating ambiguous organizational environments.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and experience guiding teams through technological change or workforce anxiety.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating successfully as a senior individual contributor driving enterprise-wide strategic programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working within a fast-growth technology, healthcare, or employee benefits company.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing scaled organizational knowledge management systems on modern internal collaboration platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$180,000-225,000 \u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Radford Global Compensation Database\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030189005,"name":"People ","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4615706005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4397946005,"location":{"name":"New York, New York, United States"},"metadata":null,"id":4615706005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Director, Business Operations \u0026 Strategy","company_name":"Spring Health","first_published":"2025-10-06T08:21:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the VP, Chief of Staff, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage data-driven insights and business intelligence from across the organization to empower senior leadership in making high-stakes, evidence-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026quot;Parachute\u0026quot; into any underperforming or complex business area, diagnosing root causes and implementing sustainable, high-impact fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and integrate AI and automated workflows into core business processes to drive exponential gains in efficiency and team output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and drive organizational structures and tools that optimize resource allocation—people, technology, and capital—ensuring the company scales without friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a connective tissue between departments, aligning stakeholders to mobilize quickly on the most critical company objectives and market opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a pulse on external trends, AI advancements, and industry benchmarking to implement \u0026quot;future-proof\u0026quot; business practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You don’t just hit KPIs; you redefine them by solving complex business problems and delivering results that outperform original projections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve successfully integrated AI-leveraged solutions that significantly reduced manual overhead and accelerated our speed-to-market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve moved the needle on growth by taking a project from vague ideas to sustainable operations ahead of schedule.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 - 7 years experience, with experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 - 2 years of operating experience at hypergrowth start-up.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Healthcare experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA or BS degree, MBA a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical Thinking and Analytical Rigor: Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Competency: You are a power user of AI and automation tools, leveraging them to solve problems and optimize your own output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication and Mobilizing Teams: Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity and Innovation: Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grit and Resilience: Maintain strength, command, and optimism in the face of competing priorities and people challenges to get the job done.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$177,200 - $221,500\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030156005,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4695864005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4436041005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4695864005,"updated_at":"2026-05-15T15:00:42-04:00","requisition_id":null,"title":"Director, Strategy \u0026 Program Management, Member Growth ","company_name":"Spring Health","first_published":"2026-05-15T15:00:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;This role sits at the intersection of strategy and execution — translating company priorities into structured, accountable programs that deliver breakthrough outcomes for members and the business. You\u0026#39;ll partner across Product, Engineering, Data, Revenue, and Finance to diagnose what\u0026#39;s working, challenge what isn\u0026#39;t, and move decisively on opportunities that drive meaningful, measurable growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a rigorous, data-driven operator who thrives in ambiguity, excels at bringing clarity and accountability to complex cross-functional work, and combines analytical depth with stakeholder influence to deliver results on high-stakes programs. Your initial focus will be a portfolio of member growth initiatives — identifying the right bets, pressure-testing assumptions, and executing with precision to move the needle on engagement and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report into Vice President, Member Experience for Product and Growth Marketing. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage data-driven insights to diagnose underperforming growth levers, drive those initiatives with product, customer/member marketing and customer success teams, identify high-impact opportunities, and align cross-functional teams around the most critical priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end program planning, execution, and delivery across product, marketing, engineering, and cross-functional teams — translating strategy into structured plans with clear milestones, owners, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and rigorously track success metrics tied to member growth and program impact, using insights to continuously sharpen priorities and drive better outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex program data into clear, executive-ready narratives — surfacing progress, risks, and tradeoffs to enable fast, high-confidence decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as connective tissue across departments — aligning stakeholders, resolving dependencies, and mobilizing teams quickly on the highest-priority opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and integrate AI-leveraged workflows and scalable tools to increase program efficiency, reduce manual overhead, and accelerate speed-to-impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, pilot, and scale AI-leveraged workflows and automation tools across programs — reducing manual overhead, improving reporting fidelity, and accelerating speed-to-impact across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of continuous improvement through retrospectives, process iteration, and feedback loops that make every program more effective than the last.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You don\u0026#39;t just deliver programs on time — you drive outcomes that outperform original projections and redefine what growth looks like for the business. You\u0026#39;ve moved high-stakes initiatives from ambiguity to sustainable operations ahead of schedule, with clear data showing impact on member engagement and business results. Senior stakeholders rely on you as the source of clarity and accountability in the room — confident that risks are surfaced early, decisions are grounded in evidence, and execution follows through without friction. Continuous improvement practices you\u0026#39;ve introduced have materially raised the bar on how programs run, and your work is directly traceable to company growth goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of program management, product operations, or project management experience within a high-performing tech org, preferably embedded in product, engineering, or marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical Thinking and Analytical Rigor: Ability to deconstruct complex, ambiguous growth problems into actionable priorities and drive evidence-based decisions across competing stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Competency: Familiarity with AI and automation tools and a demonstrated ability to leverage them to increase your own output and unlock program efficiency at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication and Mobilizing Teams: Exceptional ability to create clarity, earn trust, and align diverse stakeholders — including at the executive level — to move fast on shared goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grit and Accountability: A track record of owning outcomes, not just outputs — maintaining focus and momentum even as priorities shift and blockers emerge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational Rigor: Proven ability to manage a high volume of complex, interdependent work with tight timelines and a consistent bias toward on-time, high-quality delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$180,00 - $227,000,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4698826005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437318005,"location":{"name":"Remote"},"metadata":null,"id":4698826005,"updated_at":"2026-05-26T15:27:38-04:00","requisition_id":null,"title":"EAP Management Consultant ","company_name":"Spring Health","first_published":"2026-05-26T15:27:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;TheEAP Management Consultation is a unique and exciting opportunity within Spring Health\u0026lt;br\u0026gt;high quality consultations regarding workplace concerns to account human resource\u0026lt;br\u0026gt;representatives, management, and employees. This role will report to the Spring Health\u0026lt;br\u0026gt;Clinical Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;● Provide management consultation that enhances employee wellbeing and workplace\u0026lt;br\u0026gt;effectiveness from the hours of 12-8 pm ET, but you may sit out of any time zone.\u0026lt;br\u0026gt;● Coordinate critical incident response requests\u0026lt;br\u0026gt;● Deliver virtual critical incident response requests\u0026lt;br\u0026gt;● Complete management referral intakes according to established guidelines; assure\u0026lt;br\u0026gt;appropriate placement of management referred employees; provide guidance\u0026lt;br\u0026gt;regarding EAP protocols to counselors working with employees.\u0026lt;br\u0026gt;● Complete daily shifts on an incoming queue and meet speed to answer service level\u0026lt;br\u0026gt;agreement requirements.\u0026lt;br\u0026gt;● Provide follow-up to monitor employee compliance and feedback to supervisors,\u0026lt;br\u0026gt;HR/Managers.\u0026lt;br\u0026gt;● Confirm that necessary paperwork is in place to both providers, HR/Managers\u0026lt;br\u0026gt;including signed releases in order to coordinate follow-up with treatment providers,\u0026lt;br\u0026gt;and other necessary HR/Managers.\u0026lt;br\u0026gt;● Provide limited after care monitoring (following up with employees and/or providers\u0026lt;br\u0026gt;to ensure the safety of employees and continuation of treatment).\u0026lt;br\u0026gt;● Assess for risk and manage member and organizational crises by providing\u0026lt;br\u0026gt;in-the-moment support, triage, safety planning, and follow up.\u0026lt;br\u0026gt;● Identify and problem-solve issues that serve as a barrier or disruption to care, with\u0026lt;br\u0026gt;support from leadership.\u0026lt;br\u0026gt;● Act as a subject matter expert on the key customer including the customer’s\u0026lt;br\u0026gt;benefits ecosystem and programs to provide appropriate referrals to members and\u0026lt;br\u0026gt;to support the navigation team supporting the customer.\u0026lt;br\u0026gt;● Maintain accurate and complete documentation of required information that meets\u0026lt;br\u0026gt;risk management and regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;● LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent\u0026lt;br\u0026gt;licensure required)\u0026lt;br\u0026gt;● SAP qualified preferred\u0026lt;br\u0026gt;● CEAP certification preferred\u0026lt;br\u0026gt;● Supervisory experience and/or experience working with management and human\u0026lt;br\u0026gt;resource professionals preferred\u0026lt;br\u0026gt;● Crisis management and SUD experience\u0026lt;br\u0026gt;● Familiarity with basic terminology and concepts used in employee assistance/human\u0026lt;br\u0026gt;services programs\u0026lt;br\u0026gt;● EAP experience\u0026lt;br\u0026gt;● Experience delivering and coordinating critical incident response required\u0026lt;br\u0026gt;● Experience working with diverse populations (bilingual preferred)\u0026lt;br\u0026gt;● Knowledge of healthcare settings and community resources\u0026lt;br\u0026gt;● Tech and computer savvy: very comfortable adopting new technologies and\u0026lt;br\u0026gt;platforms. and efficient in tech-related tasks\u0026lt;br\u0026gt;● Excellent written and verbal communication skills\u0026lt;br\u0026gt;● Able to go above and beyond and to multi-task and context switch\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target hourly range for this position is $38.46-$48.72 per hour, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700739005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4438224005,"location":{"name":"Remote"},"metadata":null,"id":4700739005,"updated_at":"2026-05-29T13:20:55-04:00","requisition_id":null,"title":"EAP Management Consultant (Temporary)","company_name":"Spring Health","first_published":"2026-05-29T13:20:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;BOB Management Consultation is a unique and exciting opportunity within Spring Health\u0026lt;br\u0026gt;high quality consultations regarding workplace concerns to account human resource\u0026lt;br\u0026gt;representatives, management, and employees. This role will report to the Spring Health\u0026lt;br\u0026gt;Clinical Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● Provide management consultation that enhances employee wellbeing and workplace\u0026lt;br\u0026gt;effectiveness from the hours of 7am-3pm ET, but you may sit out of any time\u0026lt;br\u0026gt;zone.\u0026lt;br\u0026gt;● Coordinate critical incident response requests\u0026lt;br\u0026gt;● Deliver virtual critical incident response requests\u0026lt;br\u0026gt;● Complete management referral intakes according to established guidelines; assure\u0026lt;br\u0026gt;appropriate placement of management referred employees; provide guidance\u0026lt;br\u0026gt;regarding EAP protocols to counselors working with employees.\u0026lt;br\u0026gt;● Complete daily shifts on an incoming queue and meet speed to answer service level\u0026lt;br\u0026gt;agreement requirements.\u0026lt;br\u0026gt;● Provide follow-up to monitor employee compliance and feedback to supervisors,\u0026lt;br\u0026gt;HR/Managers.\u0026lt;br\u0026gt;● Confirm that necessary paperwork is in place to both providers, HR/Managers\u0026lt;br\u0026gt;including signed releases in order to coordinate follow-up with treatment providers,\u0026lt;br\u0026gt;and other necessary HR/Managers.\u0026lt;br\u0026gt;● Provide limited after care monitoring (following up with employees and/or providers\u0026lt;br\u0026gt;to ensure the safety of employees and continuation of treatment).\u0026lt;br\u0026gt;● Assess for risk and manage member and organizational crises by providing\u0026lt;br\u0026gt;in-the-moment support, triage, safety planning, and follow up.\u0026lt;br\u0026gt;● Identify and problem-solve issues that serve as a barrier or disruption to care, with\u0026lt;br\u0026gt;support from leadership.\u0026lt;br\u0026gt;● Act as a subject matter expert on the key customer including the customer’s\u0026lt;br\u0026gt;benefits ecosystem and programs to provide appropriate referrals to members and\u0026lt;br\u0026gt;to support the navigation team supporting the customer.\u0026lt;br\u0026gt;● Maintain accurate and complete documentation of required information that meets\u0026lt;br\u0026gt;risk management and regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent\u0026lt;br\u0026gt;licensure required)\u0026lt;br\u0026gt;● EAP experience\u0026lt;br\u0026gt;● Crisis management and SUD experience\u0026lt;br\u0026gt;● Experience delivering and coordinating critical incident response required\u0026lt;br\u0026gt;● SAP qualified preferred\u0026lt;br\u0026gt;● CEAP certification preferred\u0026lt;br\u0026gt;● Supervisory experience and/or experience working with management and human\u0026lt;br\u0026gt;resource professionals preferred\u0026lt;br\u0026gt;● Familiarity with basic terminology and concepts used in employee\u0026lt;br\u0026gt;assistance/human services programs\u0026lt;br\u0026gt;● Experience working with diverse populations (bilingual preferred)\u0026lt;br\u0026gt;● Knowledge of healthcare settings and community resources\u0026lt;br\u0026gt;● Tech and computer savvy: very comfortable adopting new technologies and\u0026lt;br\u0026gt;platforms. and efficient in tech-related tasks\u0026lt;br\u0026gt;● Excellent written and verbal communication skills\u0026lt;br\u0026gt;● Able to go above and beyond and to multi-task and context switch\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target hourly range for this position is $38.46-$48.72 per hour, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4695817005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4436015005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4695817005,"updated_at":"2026-05-26T15:51:55-04:00","requisition_id":null,"title":"Executive Assistant","company_name":"Spring Health","first_published":"2026-05-15T16:24:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is seeking a highly organized, proactive, and service-oriented Executive Assistant to support key leaders in our New York office while helping create a seamless in-office experience for employees and visitors. This role will be a key operational presence in the NY office, while supporting two of our C-Suite executives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time, hybrid role based in the New York office with 3 days per week required in-person. This role will report directly to the Manager, Executive Support. Occasional travel may be required for team or company events and/or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively support executive leaders by managing calendars, priorities, meeting preparation, and follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate complex scheduling across internal and external stakeholders, including interviews, leadership meetings, and cross-functional forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare leaders for upcoming meetings by organizing agendas, materials, briefing notes, and relevant context in advance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track action items, deadlines, and follow-ups to ensure work moves forward and nothing falls through the cracks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted point of contact between leaders and internal/external stakeholders, handling communications with professionalism, discretion, and urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage meeting logistics for recurring leadership forums, team meetings, onsite/offsite events, and department-wide gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the planning and execution of department All Hands meetings and other leadership forums, including agendas, materials, logistics, and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Arrange domestic and international travel, including flights, accommodations, ground transportation, itineraries, and visas when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, proofread, and edit business documents, including emails, memos, agendas, presentations, and meeting notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and maintain confidential information, documents, and team resources so they are accurate, accessible, and easy to navigate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process expenses and reimbursements in a timely and accurate manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools thoughtfully to improve efficiency and quality across workflows, including drafting communications, summarizing meetings or materials, organizing information, preparing first drafts, and streamlining recurring tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders stay informed by surfacing relevant context, flagging scheduling conflicts, and anticipating upcoming needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle changing priorities and urgent requests with sound judgment, composure, and resourcefulness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The leaders you support are consistently prepared, informed, and set up to use their time effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calendars, travel, expenses, and meeting logistics are managed smoothly, with minimal conflicts or last-minute surprises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholders experience timely, polished, and professional communication through you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meetings and leadership forums are well-organized, thoughtfully prepared, and followed up on appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Action items, deadlines, and open loops are tracked clearly and followed through to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidential and sensitive information is handled with discretion, integrity, and good judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI and other productivity tools responsibly to save time, improve accuracy, reduce manual work, and create more scalable support systems for the leaders and teams you support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You adapt quickly when priorities shift and bring calm, organization, and solutions to fast-moving situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You continuously look for ways to improve processes, reduce friction, and make the team more effective.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience as an Executive Assistant, Administrative Assistant, or similar role supporting executives or senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work from the NYC office 3 days per week and coordinate effectively with both in-person and remote executives, team members, and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills, with the ability to manage multiple priorities, deadlines, and moving pieces in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong calendar management skills, including the ability to prioritize meetings, resolve scheduling conflicts, and create more focus time for leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to interact professionally and confidently with stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment and discretion when handling confidential, sensitive, or time-sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive mindset, with the ability to anticipate needs, flag potential issues, and take action before being asked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and accuracy, especially when preparing materials, managing logistics, and maintaining information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI and productivity tools to improve efficiency, streamline workflows, draft communications, summarize information, and reduce manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace, Slack, Zoom, and other collaboration or productivity tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stay composed, flexible, and solutions-oriented when priorities shift or urgent needs arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base range for this position is \u0026lt;strong\u0026gt;$94,350 - $119,420 \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030156005,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4690214005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4432983005,"location":{"name":"San Francisco, CA "},"metadata":null,"id":4690214005,"updated_at":"2026-04-29T13:25:47-04:00","requisition_id":null,"title":"Executive Assistant \u0026 Office Coordinator","company_name":"Spring Health","first_published":"2026-04-29T13:25:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is seeking a highly organized, proactive, and service-oriented Executive Assistant / Office Coordinator to support key leaders in our San Francisco office while helping create a seamless in-office experience for employees and visitors. This role will be a key operational presence in the SF office, while supporting our Chief Technology Officer and Chief Information Security Officer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time, in-person role based in San Francisco, Monday through Friday. This role will report directly to the Manager, Executive Support. Occasional travel may be required for team or company events and/or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage complex calendars, meetings, and priorities for supported leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare leaders for meetings by coordinating agendas, materials, and briefing documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track deadlines, action items, and follow-ups to ensure strong execution and visibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate domestic and international travel, including flights, hotels, ground transportation, and itineraries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, proofread, and edit emails, presentations, and other business documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team meetings, All Hands, and offsites through planning, logistics, and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with leaders to anticipate needs, flag risks, and help them stay ahead of commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle sensitive and confidential information with professionalism and discretion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage expenses and other administrative workflows accurately and on time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a welcoming, organized, and high-functioning office environment for employees and visitors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for guests, vendors, and office visitors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee front desk and day-to-day office operations, including supplies, snacks, mail, catering, and common spaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support conference room readiness, meeting logistics, and in-office events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams, including People and Workplace, on office operations and special projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leaders feel prepared, informed, and well supported\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calendars, travel, and logistics run smoothly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholders experience timely, professional communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Action items and priorities are followed through consistently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sensitive matters are handled with judgment and discretion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Office operations are organized, welcoming, and proactive\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience supporting senior leaders or executives in an Executive Assistant, Administrative Assistant, Office Coordinator, or similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong calendar management, prioritization, and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of professionalism, discretion, and judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to anticipate needs and operate with urgency in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating in-office logistics, events, or workplace operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort balancing both executive support and office-facing responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace, Slack, and other collaboration tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work in the San Francisco office five days per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to lift up to 30 pounds\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base range for this position is \u0026lt;strong\u0026gt;$94,350 - $125,000 \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030156005,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4020404005,"name":"San Francisco, CA ","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4648824005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4413337005,"location":{"name":"Remote"},"metadata":null,"id":4648824005,"updated_at":"2026-06-02T10:22:33-04:00","requisition_id":null,"title":"Full Time Provider (NC, GA, FL, SC, AL, IN, TN, OK)","company_name":"Spring Health","first_published":"2026-01-13T12:13:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide mental health counseling sessions, including clinical risk assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to critical incidents and clinical crises as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required internal training, assignments and attend Spring Health Clinical Team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become familiar with, and utilize, data-driven decision making and measurement-based care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review monthly projections, client metrics, and clinical outcomes to monitor quality client care\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you are:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are physically based in and have an unrestricted license to practice psychotherapy within NC, GA, FL, SC, AL, IN, TN, and/or OK. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) \u0026lt;strong\u0026gt;We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to work a full 40 hour work week.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable with technology and are telehealth competent.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You are able and eager to maintain an average caseload of 30 sessions per week.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to haves:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of post-licensed experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to be cross-licensed in other states; sponsored by Spring Health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open to treating populations beyond adults such as children, adolescents, couples, or families.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to working nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The target salary for this role ranges from is \u0026lt;strong\u0026gt;$64,000-$65,000\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;and serves as the baseline for total compensation\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;. In addition to the base salary, you have the opportunity to earn variable bonuses based on performance. \u0026lt;/strong\u0026gt;This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll like working at Spring Health\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Focus on total health including:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous medical, dental, vision coverage available day 1 + access to One Medical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You\u0026#39;ll also enjoy 12 paid holidays throughout the year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you and your family:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-4.5 months of fully paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sponsored access to Bright Horizons® child care, back-up care, and elder care.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you financially through:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% after 90 days of employment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Helping you be an efficient and effective mental health provider:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Malpractice liability insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Covering all employment taxes, which would otherwise be paid by contract (1099) providers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensure renewal reimbursement—up to 5 state licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity for cross-licensure sponsorship and support, if eligible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A caseload of motivated clients from diverse industries and backgrounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free accredited CEUs, available live and on-demand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Creating a culture you can thrive in:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hybrid workforce, with option for this role to be fully remote\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement per calendar year (pending approval)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4674523005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4413337005,"location":{"name":"Remote"},"metadata":null,"id":4674523005,"updated_at":"2026-06-02T10:25:30-04:00","requisition_id":null,"title":"Full Time Provider (PA, VA, OH, IL, AZ, CT, MA, CO, WI)","company_name":"Spring Health","first_published":"2026-03-18T09:41:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide mental health counseling sessions, including clinical risk assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to critical incidents and clinical crises as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required internal training, assignments and attend Spring Health Clinical Team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become familiar with, and utilize, data-driven decision making and measurement-based care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review monthly projections, client metrics, and clinical outcomes to monitor quality client care\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you are:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are physically based in and have an unrestricted license to practice psychotherapy with the PA, VA, OH, IL, AZ, CT, MA, CO, and/or WI. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.)\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;We are not able to accept applications from anyone requiring licensed supervision.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to work a full 40 hour work week.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable with technology and are telehealth competent.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You are able and eager to maintain an average caseload of 30 sessions per week.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to haves:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of post-licensed experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to be cross-licensed in other states; sponsored by Spring Health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open to treating populations beyond adults such as children, adolescents, couples, or families.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to working nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The target salary for this role ranges from is \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;$66,000-$70,000 and serves as the baseline for total compensation\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;. In addition to the base salary, you have the opportunity to earn variable bonuses based on performance.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Why you’ll like working at Spring Health:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You will receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Focus on total health including:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous medical, dental, vision coverage available day 1 + access to One Medical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You\u0026#39;ll also enjoy 12 paid holidays throughout the year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you and your family:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-4.5 months of fully paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sponsored access to Bright Horizons® child care, back-up care, and elder care.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you financially through:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% after 90 days of employment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Helping you be an efficient and effective mental health provider:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Malpractice liability insurance policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Covering all employment taxes, which would otherwise be paid by contract (1099) providers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensure renewal reimbursement—up to 5 state licenses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity for cross-licensure sponsorship and support, if eligible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A caseload of motivated clients from diverse industries and backgrounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free accredited CEUs, available live and on-demand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Creating a culture you can thrive in:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hybrid workforce, with option for this role to be fully remote\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement per calendar year (pending approval)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4678442005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4425594005,"location":{"name":"New York, New York, United States"},"metadata":null,"id":4678442005,"updated_at":"2026-03-31T13:51:12-04:00","requisition_id":null,"title":"Global Care Navigator - Italian Speaking (Remote)","company_name":"Spring Health","first_published":"2026-03-27T13:51:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The working hours for this role will be: \u0026lt;strong\u0026gt;Monday To Friday, 9am to 5pm EST\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in CIR intake and/or coaching services for global members and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and document crisis resources for members in different countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience post licensure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be comfortable using multiple computer platforms at the same time and learning new systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KPIs will include: metrics on connection to care, productivity, and member satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base range for this position is \u0026lt;strong\u0026gt;$33.33- $42.31 \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;and \u0026lt;em\u0026gt;is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Your Total Health:\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;account which is valued at $199/year per user. HSA and FSA plans available\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt; \u0026lt;strong\u0026gt;Gympass\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;four\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;week\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;fully\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;paid\u0026lt;strong\u0026gt;,\u0026lt;/strong\u0026gt; sabbatical leave to renew and recharge.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You And Your family:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-4.5 months of fully paid parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supporting you financially through:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our People team benchmarks all salaries using the\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% after 90 days of employment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Creating a culture you can thrive in:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus Fridays: no meetings, no distractions, just time for you to get work done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement per calendar year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth meets impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4674903005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425594005,"location":{"name":"Roma, Rome, Italy"},"metadata":null,"id":4674903005,"updated_at":"2026-04-03T15:28:43-04:00","requisition_id":null,"title":"Global Care Navigator - Italy (Remote)","company_name":"Spring Health","first_published":"2026-03-19T11:15:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The working hours for this role will be: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Monday-Friday; 3pm - 11pm CEST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in CIR intake and/or coaching services for global members and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and document crisis resources for members in different countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of direct clinical care experience post licensure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be comfortable using multiple computer platforms at the same time and learning new systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KPIs will include: metrics on connection to care, productivity, and member satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base range for this position is \u0026lt;strong\u0026gt;€53,865 – €65,236 \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;and \u0026lt;em\u0026gt;is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spring Health partners with Deel to offer benefits for full-time employees outside of the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Supplementary health insurance coverage. \u0026lt;/strong\u0026gt;Coverage includes top level packages available per provider, as well as dependent coverage, if required\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;.\u0026lt;/strong\u0026gt; The exact benefit plan details will vary based on your country’s requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Spring Health Perks:\u0026lt;/strong\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;1\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;1\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; - Our Flexible PTO program enables team members to take PTO throughout the year without a prescribed limit, as long as you are effectively fulfilling your job responsibilities and meeting performance expectations. We expect Spring Health team members will take at least 10 days (a total of two weeks) off every year.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;1\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Access to\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Spring Internal\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; - 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;1\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Professional Development Reimbursement\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; - Professional Development Reimbursement available for relevant learning and development expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;1\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;“\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Spring Renewal\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;”\u0026amp;nbsp;Sabbatical Program\u0026amp;nbsp;- When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth meets impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030181005,"name":"Care Navigation","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4689267005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4432523005,"location":{"name":"San Francisco, CA "},"metadata":null,"id":4689267005,"updated_at":"2026-05-21T15:55:45-04:00","requisition_id":null,"title":"IT Support Engineer","company_name":"Spring Health","first_published":"2026-04-27T14:42:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Associate Director, IT Support, this IT Support Engineer will serve as the primary, and sole, IT presence at our San Francisco satellite office. This person will lead all aspects of on-site technology support, from end-user hardware and software troubleshooting to A/V operations, SaaS administration, and building/vendor coordination.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is an \u0026lt;strong\u0026gt;onsite role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 5 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites and other satellite locations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the sole on-site IT point of contact for all SF employees, delivering Level I \u0026amp;amp; II support for hardware, software, and SaaS issues, escalating Tier III issues to the NYC team with clear documentation and context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively monitor the service queue to ensure SLAs are not breached and metric goals are achieved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own all A/V setup, maintenance, and troubleshooting for conference rooms, and support virtual meetings and webinars via Zoom to ensure a seamless hybrid experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary IT liaison with SF building management, coordinating technology infrastructure needs, repairs, and facilities-related requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage local vendor relationships for repair, maintenance, and limited procurement needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate, up-to-date inventory of all hardware assets and accessories on-site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with IAM tasks including employee onboarding/offboarding, access provisioning, and periodic access reviews using tools such as Okta\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support device management and compliance using JAMF or a comparable MDM platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and maintain knowledge base articles and SOPs relevant to the SF office environment and general IT best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify recurring issues, propose process improvements to reduce ticket volume, and participate in cross-functional IT projects contributing SF-specific context and feedback to the broader team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ticket resolution times consistently meet or exceed defined SLA targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employee satisfaction with IT support, measured through periodic survey scores\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A/V uptime and meeting readiness conference rooms are operational and incident-free for scheduled meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboarding and offboarding requests completed within defined turnaround windows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge base coverage regular contribution of new and updated SOPs reflecting the SF office environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduction in repeat ticket volume through proactive identification and resolution of root-cause issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in an IT support or IT operations role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong macOS and iOS troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with JAMF or a comparable MDM platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace with Admin permissions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Okta or a similar identity and access management platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with tools including Slack, Zoom, Asana, Asset Manager tooling, and Atlassian products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with password management platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with A/V systems, conference room technology, and basic networking troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-directed and highly organized able to manage priorities and make decisions independently without day-to-day supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and proactive communicator with both local colleagues and a remote team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic to advanced knowledge of AI tooling including ChatGPT, Claude, Gemini\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in workflow orchestration tooling (n8n, Zapier, Workato, Okta Workflows)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience acting as the sole IT point of contact for an office or site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to vendor management or building/facilities coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ITIL frameworks or formal ticketing/service management practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$47.00 - $50.87 per hour\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4020404005,"name":"San Francisco, CA ","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4688424005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4432117005,"location":{"name":"Remote"},"metadata":null,"id":4688424005,"updated_at":"2026-05-05T12:33:11-04:00","requisition_id":null,"title":"Labor \u0026 Trust SLED Sales Director","company_name":"Spring Health","first_published":"2026-04-27T12:23:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a \u0026lt;strong\u0026gt;Labor \u0026amp;amp; Trust / SLED Sales Director\u0026lt;/strong\u0026gt; to lead growth across \u0026lt;strong\u0026gt;organized labor (Taft-Hartley and SLED (State, Local, and Education)\u0026lt;/strong\u0026gt; markets. This is a \u0026lt;strong\u0026gt;full-cycle, strategic sales role\u0026lt;/strong\u0026gt; responsible for expanding Spring Health’s footprint with union-affiliated benefit funds, government entities, and education systems. This individual will drive new business by engaging \u0026lt;strong\u0026gt;trustees, union leadership, public sector decision-makers, and procurement stakeholders\u0026lt;/strong\u0026gt;, positioning Spring Health as a trusted partner in delivering high-quality, accessible mental healthcare to working families, public servants, and educators. This is a full-time, remote position reporting to the \u0026lt;strong\u0026gt;VP, Public Sector\u0026lt;/strong\u0026gt;, with ~30% travel for client engagement and industry events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full sales cycle across Labor \u0026amp;amp; Trust, and SLED segments—from pipeline generation through contract execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a territory strategy that targets:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Taft-Hartley funds and union-sponsored benefit plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State and local government agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public education systems (K-12 and higher ed)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with BDRs, Strategic Alliances, proposal ops, channel partners, and public sector contracting teams to source and close opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build direct relationships with trustees, benefits administrators, union leadership, HR leaders, and public sector procurement officials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex, multi-stakeholder sales cycles, including RFPs, RFIs, and public procurement processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead consultative sales engagements, aligning Spring Health’s solutions to clinical, financial, and population health outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver executive-level presentations, demos, and ROI analyses tailored to:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Union member populations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government workforce needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budgetary and compliance constraints\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Develop business cases and pricing structures aligned with:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Trust governance models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public sector budgeting cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grant or appropriated funding mechanisms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Represent Spring Health at labor conferences, public sector events, and industry forums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide market feedback to Product, Marketing, and Customer Success to refine our Labor \u0026amp;amp; Public Sector go-to-market strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieving and exceeding quota across Labor \u0026amp;amp; Trust, and SLED segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing Spring Health as a trusted, credible partner within:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Organized labor ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public sector and education institutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Building a durable pipeline of strategic accounts across unions, government entities, and school systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully navigating and closing complex, multi-year, multi-stakeholder deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding brand presence through industry engagement and thought leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of enterprise sales experience, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years selling into Labor \u0026amp;amp; Trust (Taft-Hartley), SLED, or public sector environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Union benefit structures and trust governance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public sector procurement processes (RFPs, contracts, compliance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget cycles and funding mechanisms across SLED\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of closing 6-figure+ enterprise deals in complex, regulated environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating multi-stakeholder decision-making, including boards, trustees, and government officials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with exceptional communication, negotiation, and relationship-building skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with an entrepreneurial, territory-owner mindset in an emerging segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and ability to engage diverse, mission-driven stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for improving mental health access for working populations and public servants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 30%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary for this position is\u0026lt;strong\u0026gt; $165,000 -\u0026amp;nbsp;$190,500 \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4645318005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4412068005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4645318005,"updated_at":"2026-05-21T15:59:34-04:00","requisition_id":null,"title":"Lead Product Manager, AI Servicing","company_name":"Spring Health","first_published":"2026-01-07T14:23:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Vice President, Product, you will take on a high-impact role in building and delivering experiences for our members needing services that support their therapy experience. A key component of this is building tools that allow the human agents that support and guide our members to work at the top of their training and/or licensure. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive additional\u0026amp;nbsp; innovation by deeply understanding usage and experience of what you have built - to further meet the users’ functional and emotional needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizational decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;“Roll up your sleeves” and drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on industry trends, competitor products, and emerging technologies, proactively sharing insights to shape and evolve product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meaningfully impacting Spring’s COGS and Gross Margin by driving containment within high-quality, agentic experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high customer satisfaction with servicing experiences (as measured by CSAT)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meaningfully impact the time it takes for human agents to resolve member and provider issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationships with operations stakeholders such that the incumbent can work under minimal supervision to strategize, make decisions, and\u0026amp;nbsp; achieve their goals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an experienced product manager with demonstrated talent for creativity and execution. Experience working with regulated industries, in AI/ML, and having worked in a high-growth startup environment is a big plus.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Computer Science, Engineering, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of product management experience with a solid track record of delivering successful products focused on efficiency and streamlining complex processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly build empathy for target users and teams—you can understand their daily realities, learn their language, and translate their needs into intuitive, efficient product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior ability to seek and use data to inform decision making and hypothesis formation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to navigate ambiguity, with a bias towards rapid execution over process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self starter who demonstrates strong judgement and negotiation skills when given autonomy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aptitude and desire to build effective internal and external relationships with varied and demanding stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical knowledge and foundation in AI/ML and SaaS capabilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating homegrown platforms with third party tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is $200,000 - $243,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4678107005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4427188005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4678107005,"updated_at":"2026-03-27T18:21:26-04:00","requisition_id":null,"title":"Lead Product Manager, Member Growth, Benefits","company_name":"Spring Health","first_published":"2026-03-27T18:21:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director, Product, Member Growth the Lead Product Manager, Member Growth, Benefits will revolutionize how users navigate their mental health benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision, strategy and roadmap for the member experience of benefits, focusing on how members understand and access care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a member-centric information architecture for users to ensure clarity, consistency, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with Engineering and Data to translate complex eligibility and coverage constraints into a coherent UX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional delivery with Design, Engineering, and Clinical Ops from discovery through iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run the rollout playbook with CSMs, including enablement materials and customer-facing messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success metrics and instrumentation to iterate based on data and qualitative research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create alignment across stakeholders and make tradeoff decisions anchored on member outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Measurable impact to increase in billable appointments for members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Volume Reduction: Achieve a reduction in benefits-related support tickets by improving UI clarity and self-service paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-Service Adoption: Increase the percentage of members successfully verifying eligibility via the app without requiring support intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Roadmap Execution: Deliver P0 and P1 benefits-related features on the roadmap within established development timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Member Sentiment: Maintain high \u0026quot;Ease of Use\u0026quot; ratings in post-interaction member surveys specifically for the benefits discovery experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Alignment: Establish a regular roadmap review process that results in high stakeholder agreement on priority tradeoffs.\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of Product Management experience with ownership of a core user-facing experience area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience simplifying complex systems into clear user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving launch readiness and adoption with go-to-market partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with healthcare infrastructure or within an early-stage startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to influence stakeholders through data-driven tradeoff decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$182,000 - $242,880\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4691398005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4433366005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4691398005,"updated_at":"2026-05-04T12:05:58-04:00","requisition_id":null,"title":"Lifecycle Marketing Manager, Campaign Production","company_name":"Spring Health","first_published":"2026-05-04T12:05:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is looking for a Lifecycle Marketing Manager, Campaign Production to support the execution of our member lifecycle marketing programs. This role works within the production engine of the lifecycle team, building and launching campaigns in Iterable, executing customization requests from our B2B customer base, and maintaining high quality across a growing volume of campaign work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an individual contributor role that reports to the Director of Lifecycle Marketing and works closely with the Campaign Production Lead. You\u0026#39;ll support lifecycle strategy execution, partner with our external agency, and help translate lifecycle strategy into polished, high-performing campaigns. You\u0026#39;re detail-oriented, take pride in getting builds right, and stay organized under pressure. This role is ideal for a lifecycle marketer who is energized by hands-on production work and wants to grow their craft in a fast-moving, high-stakes environment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute campaign builds in Iterable across ad-hoc sends, multi-step journeys, and triggered programs, working within architectures and frameworks established by the Production Lead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the customization queue by building and QA\u0026#39;ing customization requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply segmentation, personalization logic, and conditional content as defined in briefs and templates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and contribute to QA checklists, ensuring every build is reviewed against a consistent bar before it reaches a member inbox\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support agency-managed work by reviewing outputs and flagging quality or spec concerns for the Lead to address\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document campaign builds, segment logic, and content decisions to support team knowledge and repeatability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Campaign builds are accurate, on time, and pass QA with minimal rework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customization requests are executed cleanly within defined scope and SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds consistently use modular library components rather than creating one-off solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifecycle team and stakeholders can trust this role to own standard production end-to-end with minimal oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional partners (Creative, Content, CS) find this role communicative and reliable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years of experience in lifecycle, CRM, or marketing operations with hands-on campaign execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building in Iterable or a comparable lifecycle platform (Braze, Customer.io); Iterable strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of segmentation logic, personalization tokens, and triggered journey fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and comfort managing multiple builds simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and proactive, surfaces blockers early and closes the loop without being asked\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to learn production best practices and grow toward greater ownership over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in B2B SaaS, PLG, or B2B2C environments preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$93,500 - $117,900\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4141730005,"name":"Member Growth Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4692572005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4434112005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4692572005,"updated_at":"2026-05-05T16:02:27-04:00","requisition_id":null,"title":"Manager, Business Development","company_name":"Spring Health","first_published":"2026-05-05T16:02:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is actively seeking a Manager, Business Development Representative to join our team. Reporting to the Director of Business Development and partnering closely with Sales and Marketing leadership, you will lead a high-performing team of BDRs to drive pipeline growth and market expansion.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in our New York City headquarters with a hybrid schedule requiring a minimum of 3 days in-office per week. Occasional travel may be required for team or company events/meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a team of Business Development Representatives to exceed monthly and quarterly pipeline and revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct weekly 1:1 coaching sessions focused on professional development, tactical skill-building, and goal alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools and data analytics to interpret team metrics, identifying trends to optimize outreach strategies and team outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Marketing leadership to develop and execute scalable go-to-market strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, hire, and onboard new BDRs, ensuring a high-velocity ramp-up period and a culture of belonging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine prospecting processes to ensure they are measurable, predictable, and aligned with company growth goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular data-driven updates to leadership on strategy effectiveness and team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review sales outreach and provide real-time feedback to improve messaging resonance and conversion rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of accountability and continuous learning through hands-on training and career pathing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement operational improvements to increase team efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achieve 100% or greater of team-wide monthly and quarterly qualified lead and pipeline generation targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a high retention and promotion rate within the BDR team through consistent coaching and development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize the BDR-to-AE handoff process, resulting in a measurable increase in conversion rates from meeting set to opportunity created.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement AI-driven reporting workflows that provide real-time visibility into team KPIs and individual performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully scale the BDR organization by reducing the average ramp time for new hires by 15% through enhanced training programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of proven experience managing a Business Development or Sales Development team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A documented history of consistently achieving or exceeding team quotas in a high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in using AI-enhanced sales tools and CRM platforms (such as Salesforce) to analyze data and drive decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep tactical expertise in multi-channel prospecting, including cold calling, social selling, and email copywriting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and executing onboarding and continuous training programs for sales professionals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commitment to mission-driven work and fostering an inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of comfort with transparency and operating with urgency in a fast-paced setting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$$106,400 -\u0026amp;nbsp;$131,000\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4646188005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4412391005,"location":{"name":"Remote"},"metadata":null,"id":4646188005,"updated_at":"2026-05-15T10:37:30-04:00","requisition_id":null,"title":"Medical Records Coordinator (Temporary)","company_name":"Spring Health","first_published":"2026-01-08T13:28:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work \u0026lt;strong\u0026gt;1 weekend per month\u0026lt;/strong\u0026gt; and at least \u0026lt;strong\u0026gt;4 holidays\u0026lt;/strong\u0026gt; per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;8:00 AM-4:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;9:00 AM-5:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;10:00 AM-6:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;12:00 PM-8:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Uploading records requests and patient authorization forms including processing medical record requests and provider letters\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist members with Mental Health Leaves \u0026amp;amp; Accommodations (MHLA) requests, liaising with provider and third parties as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide weekly metrics on new, in progress, and completed medical records requests\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow HIPAA guidelines while ensuring the confidentiality of patient PHI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role (Key KPIs):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with core values and competencies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail to support a high-quality member and provider experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 1 year experience in a similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of medical terminology, and HIPAA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail with excellent organizational and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in rapidly changing environments and with constantly evolving responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$20.51 - $25.64\u0026lt;/em\u0026gt;. \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700105005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":null,"id":4700105005,"updated_at":"2026-05-28T10:58:26-04:00","requisition_id":null,"title":"Medical Records Coordinator (Temporary) (Future Opportunities)","company_name":"Spring Health","first_published":"2026-05-27T23:08:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot; style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note: We don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of Medical Records Coordinators for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work \u0026lt;strong\u0026gt;1 weekend per month\u0026lt;/strong\u0026gt; and at least \u0026lt;strong\u0026gt;4 holidays\u0026lt;/strong\u0026gt; per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;8:00 AM-4:00 PM\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;EST\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;9:00 AM-5:00 PM EST\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;10:00 AM-6:00 PM EST\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;12:00 PM-8:00 PM EST\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Uploading records requests and patient authorization forms including processing medical record requests and provider letters\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist members with Mental Health Leaves \u0026amp;amp; Accommodations (MHLA) requests, liaising with provider and third parties as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide weekly metrics on new, in progress, and completed medical records requests\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow HIPAA guidelines while ensuring the confidentiality of patient PHI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment with core values and competencies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail to support a high-quality member and provider experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 1 year experience in a similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of medical terminology, and HIPAA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail with excellent organizational and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in rapidly changing environments and with constantly evolving responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4687304005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4431574005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4687304005,"updated_at":"2026-04-21T15:07:32-04:00","requisition_id":null,"title":"Member Engagement Strategy Associate","company_name":"Spring Health","first_published":"2026-04-21T15:06:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is looking for a Member Engagement Strategy Associate to join our fast-growing Member Growth Marketing team. This role is ideal for an early-career marketer who is excited to learn how to drive meaningful member engagement through thoughtful, data-informed marketing execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will support Member Engagement Strategy Managers across all verticals, helping to execute high-impact marketing initiatives for some of Spring Health’s most strategic customers. As a key execution partner, you’ll bring campaigns to life—supporting launches, managing deliverables, and fulfilling custom marketing needs that drive member enrollment, activation, and ongoing engagement. This role is designed as a growth pathway into a Member Engagement Strategy Lead position, offering hands-on experience in campaign execution, cross-functional collaboration, and exposure to strategic account marketing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time, hybrid position based in New York, reporting to the Director, Member Engagement Strategy. This role operates on a hybrid model including 3 days per week working in our NYC office located at 60 Madison Ave. Occasional travel may be required for team or company events/meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the execution of member marketing strategies across a portfolio of enterprise customers, partnering closely with Member Engagement Strategy Leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage end-to-end execution of lower complexity campaigns, including defining campaign briefs, test plans, and objectives; launching campaigns; and conducting post-deployment performance analysis. This includes collaborating closely with cross-functional teams to ensure campaigns align with objectives and customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage campaign timelines and deliverables, ensuring work is completed accurately and on time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute and fulfill custom marketing requests for high-priority accounts, including adapting templates or creating new assets as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customer launches by coordinating materials and helping ensure smooth go-to-market execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on campaign performance, helping organize results and surface key insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain organized documentation, templates, and processes to support team efficiency and scalability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On-time delivery: 90–95% of campaigns and deliverables are completed on or before deadline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution quality: Campaigns are deployed with a high level of accuracy, with minimal errors and strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engagement performance: Campaigns consistently meet or exceed standard industry benchmarks (e.g., email open and click rates)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsiveness: High-priority and custom requests are handled quickly and effectively across multiple accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Member Engagement Strategy Leads and cross-functional partners view you as a reliable, proactive execution partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You demonstrate growth in understanding marketing strategy and performance, contributing increasingly thoughtful insights over time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–3+ years of experience in marketing, communications, or a related field (internships welcome)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and organizational skills, with the ability to manage multiple projects at once\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in a fast-paced environment with shifting priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, “roll up your sleeves” test and learn mindset with strong sense of ownership over your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively across teams and incorporate feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in data-driven marketing and eagerness to learn how to interpret campaign performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with or interest in project management and marketing tooling (i.e. Iterable, Asana, Smartsheets, Marq) a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mental health and mission-driven work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Iterable or other email CRM preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with B2B2C customers preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$71,500 - $82,500\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4141730005,"name":"Member Growth Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4573823005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4377081005,"location":{"name":"Remote"},"metadata":null,"id":4573823005,"updated_at":"2026-04-24T14:32:09-04:00","requisition_id":null,"title":"Senior Account Manager, Upsell and Expansion","company_name":"Spring Health","first_published":"2025-06-06T17:02:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We’re seeking a dynamic and driven Senior Account Manager, Upsell and Expansion to join our Customer Success team, focused on expanding Spring Health’s footprint within our largest enterprise customers. This role is responsible for identifying and driving new revenue opportunities by uncovering additional product and service needs among our current customer base. As a crucial part of the team, the Senior Account Manager will collaborate closely with the Customer Success team to cultivate strong relationships, understand each customer’s unique needs, and align them with Spring Health\u0026#39;s solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Expansion\u0026lt;/strong\u0026gt;: Identify and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health’s offerings. Build business cases to demonstrate the need and value to expand their current mental health offering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relationship Building\u0026lt;/strong\u0026gt;: Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative Selling\u0026lt;/strong\u0026gt;: Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ownership of Sales Cycle: \u0026lt;/strong\u0026gt;Own and iterate full cycle sales pitches to existing customers using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations of specific features/enhancements, demonstrations of the technology platform, pricing and proposal analysis and reviews when necessary and negotiation to close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quota Achievement\u0026lt;/strong\u0026gt;: Meet and exceed a set revenue target by closing sales from assigned enterprise customers, contributing directly to the company’s growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;: Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Intelligence\u0026lt;/strong\u0026gt;: Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achieving an upsell quota by establishing strong customer relationships with our enterprise partners and leveraging internal relationships to understand the needs of our customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in consultative selling, particularly with large, complex customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for advancing mental health care and improving employee well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and presentation skills as well as a thoughtful and collaborative approach to sales to existing customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humility, resourcefulness, directness, ambition, extreme comfortability with change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Emotional intelligence and an empathetic nature.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to travel up to 30% of the year to meet with existing customers, build relationships and close expansion deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$132,000 - $165,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4678561005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4427433005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4678561005,"updated_at":"2026-03-30T11:29:00-04:00","requisition_id":null,"title":"Senior Actuarial Scientist ","company_name":"Spring Health","first_published":"2026-03-30T11:29:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is seeking a Senior Actuarial Scientist to join our Customer Value team. Reporting to the Associate Director of Actuarial Analytics, you will own the development of ROI models that quantify cost savings and downstream impact for our employer and payer populations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain actuarial ROI models to quantify cost savings, utilization changes, and downstream impact across employer and payer populations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present ROI findings directly to prospects and clients, distilling complex technical concepts into compelling, executive-ready storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong partnerships with revenue, product, finance, and data science teams to align on core assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support emerging product evaluations by refining methodologies and validating financial assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute actuarial expertise to product prototyping and development to help shape scalable financial frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build custom savings and cost models using Excel and other spreadsheet applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Query databases using SQL to extract and analyze data to inform model assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate the impact of custom configurations on price and margin to internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools to enhance the speed and quality of results delivered to our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to ensure actuarial rigor is applied to all external-facing financial metrics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of how Spring Health delivers value to customers, specifically through health plan integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate analytical concepts and financial results to both technical and non-technical audiences, including customers and internal leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully partner with cross-functional teams to launch ROI measurement frameworks for new products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on ROI methodologies and macroeconomic trends impacting medical insurance to ensure our models remain industry-leading\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate or Fellow of the Society of Actuaries (ASA or FSA) designation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in financial or actuarial analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working with medical claims data, including ICD-10 and CPT codes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in Excel and experience writing SQL queries to retrieve data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and align priorities with cross-functional stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A focus on progress over perfection, with the ability to remain poised in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on small, agile teams or within a startup environment (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in external-facing roles or client presentations (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in vendor evaluation or benefits consulting (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to statistical inference methods or experience working with R (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$159,000 - $196,480\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4695877005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4436047005,"location":{"name":"Remote"},"metadata":null,"id":4695877005,"updated_at":"2026-05-22T16:03:24-04:00","requisition_id":null,"title":"Senior Business Analyst, Workforce Optimization","company_name":"Spring Health","first_published":"2026-05-15T14:53:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director of Operations Analytics \u0026amp;amp; Workforce Optimization, the Senior Business Analyst, Workforce Optimization will ensure the right people and capacity are in place for our frontline teams to meet member and provider needs efficiently. This role is part of the Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own forecasting of inbound volume to the Care Support, Clinical Operations, and Provider Operations departments, broken down by channel and request category.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to Operations leadership, providing guidance on resourcing decisions and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary liaison for Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the tooling stack for workforce management, ensuring our vendor spend is optimized.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Volume forecast accuracy: High forecast accuracy for inbound volume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the frontline teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Response SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal partner satisfaction: Frontline Operations leadership views you as a trusted strategic partner, not just an analytics provider\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with workforce management or capacity planning is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$125,000 - 142,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4593490005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4387138005,"location":{"name":"Remote"},"metadata":null,"id":4593490005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Senior Customer Success Manager","company_name":"Spring Health","first_published":"2025-08-05T12:11:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your enterprise book of business, building impactful relationships and showing the value in their mental health solution with day to day points of contacts as well as economic buyers. \u0026lt;br\u0026gt;This is a full time position that is fully remote. Please note there will be a travel component for both client facing travel as well as internal related events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the product expert and mental health advocate for an enterprise book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain positive working relationships with multiple customers and consultants.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the full customer lifecycle from implementations to engagement strategies to contract renewals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally to provide key customer feedback and process improvements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide sales support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grow Pipeline:\u0026lt;/strong\u0026gt; Add new opportunities through discovery with customers and/or consultants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Meet Revenue Goals: \u0026lt;/strong\u0026gt;Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build Advocacy: \u0026lt;/strong\u0026gt;Develop multithreaded relationships within your book of business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Educate\u0026lt;/strong\u0026gt;: Bring ideas on best approaches for engagement tactics based on a customers demographics or painpoints\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Effectively: \u0026lt;/strong\u0026gt;Work seamlessly with cross-functional teams to foster shared success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience in upselling and retaining customers to drive additional revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience using SaaS-based solutions and platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience owning the life cycle contract renewals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a deep passion to transform the U.S. healthcare system, especially mental health.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the willingness and ability to travel as needed (approx. 15%).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s degree or higher, preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$106,400 - $131,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including RSU options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4677925005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4427105005,"location":{"name":"Remote"},"metadata":null,"id":4677925005,"updated_at":"2026-03-27T08:59:35-04:00","requisition_id":null,"title":"Senior Data Analyst, Customer Value","company_name":"Spring Health","first_published":"2026-03-27T08:59:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We are hiring a Senior Data Analyst within our Business Intelligence organization to work with the Customer Value product team. The Customer Value team is responsible for matching members to providers, routing members to the appropriate care, and forecasting utilization for each of our customers. This position will be critical in building out the metric tree that shows the north star metrics that the Customer Value product team drives, and the component metrics that provide visibility into the drivers and influences that they should be focused on to do root cause analysis.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;It is vital that the Customer Value team can measure the impact of precision care routing (PCR) on financial performance to uncover optimization opportunities. Equipping the team with this BI support is critical to their success. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time position on our team that reports to the Associate Director, Analytics - Product and Revenue. This is a remote position that may require occasional travel for company or team events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop dashboards and data visualizations that empower non technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop tools and analyses that enable the Customer Value team to \u0026lt;em\u0026gt;hit their own KPIs\u0026lt;/em\u0026gt; - you’re successful when you help your team be successful!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce the amount of time teams spend manually pulling data to inform decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our foundational data model by adding additional fields and tables according to our data style guide\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 5+ years of working experience working with data, data visualization, and dashboarding tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience working with product and/or finance analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are strong in SQL, and have used dbt or similar data transformation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are humble, highly motivated, and thrive in fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a passion for successfully navigating ambiguous problem areas and learning new approaches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$125,000 - $142,000\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030158005,"name":"Corporate Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4698364005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4437114005,"location":{"name":"Remote"},"metadata":null,"id":4698364005,"updated_at":"2026-05-21T15:40:31-04:00","requisition_id":null,"title":"Senior Data Analyst, Specialty Care","company_name":"Spring Health","first_published":"2026-05-21T15:40:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are hiring a Senior Data Analyst within our Business Intelligence organization to work with our Specialty Care team.The Specialty Care team is dedicated to providing tailored support for members with complex or acute behavioral health conditions, including substance use disorders, trauma recovery, and neurodiversity needs. In this role, you will work closely with Specialty Care leadership to define KPIs, track outcomes, and conduct exploratory analyses that drive strategic decision-making and program evolution. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time, remote position on our team reporting to the Associate Director, Analytics. Occasional travel may be required for company or team meetings/events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Specialty Care Operations team to define, refine, and evolve key metrics and KPIs as the program scales across new conditions and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain dashboards and data visualizations in business intelligence tools (ex: Looker, Hex, Omni) that empower non-technical users to monitor member engagement, clinical outcomes, and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct exploratory and ad-hoc analyses to answer emerging business questions, such as evaluating early engagement in new services or understanding potential impacts of platform changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends and gaps in program performance and recommend opportunities for improvement based on data-driven insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support data integrity efforts by contributing to dbt models and ensuring consistent, scalable data structures across Specialty Care programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with data, product, and engineering teams to ensure the Specialty Care team has access to the necessary data sources for comprehensive reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a data advisor and thought partner for Specialty Care leadership, proactively shaping how success is measured and informing future strategic initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop tools and analyses that enable the teams you work with to \u0026lt;em\u0026gt;hit their own KPIs\u0026lt;/em\u0026gt; - you’re successful when you help your team be successful!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce the amount of time teams spend manually pulling data to inform decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our foundational data model by adding additional fields and tables according to our data style guide\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an early adopter of AI and automation tools, you actively experiment with LLMs, AI-assisted analytics, and emerging tooling to accelerate your work and surface insights faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 5+ years of working experience working with data, data visualization, and dashboarding tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an expert in SQL, and have at least familiarity with dbt or similar data transformation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You focus on impact, finding the things you can deliver that provide the most value for your stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are humble, highly motivated, and thrive in fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a passion for successfully navigating ambiguous problem areas and learning new approaches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$125,000 - $142,000\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030158005,"name":"Corporate Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4679197005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4427781005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4679197005,"updated_at":"2026-03-30T16:35:27-04:00","requisition_id":null,"title":"Senior Data \u0026 Insights Engineer, New Venture","company_name":"Spring Health","first_published":"2026-03-30T16:35:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Head of Engineering, New Venture, and partnering closely with engineering, product, and clinical teams, the Senior Data \u0026amp;amp; Insights Engineer will own the end-to-end data layer, from pipelines and data models to analytics and dashboards, ensuring data is reliable, accessible, and drives decision-making across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a narrow pipeline-focused role, but a high-impact, high-autonomy position where you will be the go-to partner for answering critical business and product questions, ensuring data integrity, and continuously improving how data flows across systems. You will work across backend systems (Postgres), our data warehouse (Snowflake), and analytics tools (e.g., Mixpanel) to unify fragmented data into a reliable and actionable source of truth. In this early-stage environment, you will have the opportunity to define both the data architecture and how data is used day-to-day, with full ownership of the data layer and direct impact on product, clinical, and business decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain data pipelines that move data from application databases (e.g., Postgres) into Snowflake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, extend, and optimize data models across backend systems and the data warehouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data reliability, integrity, and timeliness across all systems and reporting layers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous business and product questions into clear analyses, dashboards, and SQL queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop dashboards and self-serve analytics tools for product, clinical, and operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve data discrepancies across systems (e.g., backend, warehouse, analytics tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and reconcile multiple data sources into a consistent and trusted source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to define metrics, improve data accessibility, and drive data-informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and implement tools for data orchestration, transformation, and scaling the data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve data architecture to support a transition from scrappy workflows to scalable systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The team trusts data and uses it daily for decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key metrics are clearly defined, consistent, and easy to access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data discrepancies are proactively identified and resolved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New data questions can be answered quickly without reinventing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dashboards and reporting tools are widely adopted and reduce reliance on ad hoc requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in data engineering, analytics engineering, or similar roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills (Snowflake or similar data warehouse experience required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with backend systems (Python, Postgres or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and maintain data pipelines (ELT/ETL)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with product analytics tools (e.g., Mixpanel, Amplitude)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong intuition for data quality and debugging inconsistencies across systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to turn ambiguous questions into structured analysis and insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a high-autonomy, fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with tools like dbt, Airflow, Dagster, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing event tracking systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to healthcare or regulated data environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a data stack from early stage to scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$159,100 - $196,480\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4681101005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4428609005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4681101005,"updated_at":"2026-05-08T13:29:21-04:00","requisition_id":null,"title":"Senior DevOps Engineer I","company_name":"Spring Health","first_published":"2026-04-03T20:18:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is seeking a Senior DevOps Engineer I to join our Platform team. Reporting to the Engineering Manager and partnering closely with our AI and Infrastructure teams, the Senior DevOps Engineer I will own the evolution of our automation tooling and the reliability of our multi-cloud infrastructure.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the DevOps team on-call rotation and internal tooling development to ensure platform stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI teams to build out scalable infrastructure leveraging team best practices for Infrastructure as Code (IaC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and iteratively improve automation tooling centered around established team standards for IaC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in design consultations for the AI team to architect infrastructure for new services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a subject matter expert for infrastructure reliability and deployment patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Engineering to identify bottlenecks in the developer experience and provide automated solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure infrastructure built out is production ready according to best practices around telemetry and observability as well as reliability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain 99.9% infrastructure uptime through the design and construction of highly available and reliable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce DevOps operational toil by implementing robust tooling and self-correcting automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase the self-serviceability of infrastructure, empowering engineering teams to deploy and manage resources independently through automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize IaC patterns across AI initiatives to decrease time-to-market for new models and services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in building highly available and reliable systems within AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of best practices for deploying services using Azure and GCP APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building custom automation tooling to solve complex infrastructure challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of infrastructure fundamentals and Infrastructure as Code (IaC) best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in a containerized environment (Kubernetes/EKS) is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive approach to security and compliance within cloud environments is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledgeable in telemetry and observability best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$159,100 - $191,000\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4673558005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4424947005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4673558005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Senior Finance Engineer","company_name":"Spring Health","first_published":"2026-03-16T16:42:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the \u0026lt;strong\u0026gt;VP of Financial Planning \u0026amp;amp; Analysis and Chief of Staff to the CFO, the Senior Finance Engineer\u0026lt;/strong\u0026gt; will play a critical role in designing and scaling the technical infrastructure that powers our finance organization. This is a highly strategic, hands-on role bridging software engineering and financial strategy. You will architect resilient, AI-powered systems to modernize finance operations, improve forecasting accuracy, accelerate close cycles, and reduce manual work through scalable systems and intelligent automation. \u0026lt;strong\u0026gt;This is a full-time hybrid role based out of our NYC office, with the expectation of 3 days in office.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll be Doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the design, testing, and iteration of automation systems across forecasting, reporting, reconciliations, revenue recognition, accruals, and scenario modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate month-end close workflows to reduce cycle time while strengthening controls and audit readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discover new ways to access, connect, and “weaponize” new data sets – both internal and external – to develop intelligent dashboards and reporting systems providing real-time visibility into financial performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate finance team efficiency through AI \u0026amp;amp; automation to expedite repeatable workstreams – journal entries, spreadsheet dependency, reporting tasks – and maximize the team’s time on highest value activities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with FP\u0026amp;amp;A, Accounting, Strategic Finance, Data, and IT to translate finance priorities into scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in Finance engineering best practices, educating Finance teams on automation and data-driven execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure solutions align with internal controls, compliance requirements, and long-term IPO readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Optimize the Finance Tech Stack\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee continuous feature enablement, adoption, and optimization across the tech stack (e.g. NetSuite, Pigment, Airbase)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitor the AI tech landscape to evaluate new vendors and identify opportunities to maximize the efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen data governance, system reliability, and financial data accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in This Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reduce Month End Close Time \u0026lt;/strong\u0026gt;by at least 30 percent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Finance Productivity:\u0026lt;/strong\u0026gt; Reduce manual finance workload by 30 to 40 percent through automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve Forecast Accuracy: \u0026lt;/strong\u0026gt;Across revenue and operating expenses by at least 20 percent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Scalable Systems:\u0026lt;/strong\u0026gt; That support audit readiness and long-term public company requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of demonstrable experience designing and deploying automation, AI, and/or ML systems in a Finance context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in FP\u0026amp;amp;A, Strategic Finance, Accounting or Finance Transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of GAAP, financial modeling, internal controls, and reporting processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating ERP systems, planning tools, data warehouses, and automation platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern AI/agent frameworks (e.g., Claud, ChatGPT, Gemini).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading cross-functional initiatives, driving adoption of new systems and workflows, and using metrics/outcomes to optimize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills, able to translate strategic Finance objectives into technical execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A software engineering mindset: rigorous about testing, observability, data hygiene, and iteration cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, high-growth environment with multiple competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$159,100 - $179,000\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030158005,"name":"Corporate Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4666961005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4421983005,"location":{"name":"Remote"},"metadata":null,"id":4666961005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":" Senior Manager, Clinical Operations \u0026 Strategy","company_name":"Spring Health","first_published":"2026-02-27T15:38:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director of Clinical Operations \u0026amp;amp; Strategy, the \u0026lt;strong\u0026gt;Senior Manager, Clinical Operations \u0026amp;amp; Strategy\u0026lt;/strong\u0026gt; is a high-impact operator responsible for designing and delivering a portfolio of margin- and performance-improving programs across Clinical Operations. Reporting into Clinical Operations leadership, you will work day-to-day with Clinical leaders, Business Intelligence and Analytics, Finance, and Product to translate strategy into measurable outcomes—then build the operating mechanisms to sustain them. This is a build-and-run role. You’ll diagnose problems, design solutions, align stakeholders, execute with rigor, and harden improvements into scalable systems (cadences, tooling, reporting, and accountability).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a primarily remote role. Occasional travel may be required for company or team events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive “top of license” and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach partners on operational rigor: how work gets measured, managed, and improved\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the operating system: Establish a clear execution cadence (forums, KPI reviews, decision/RAID logs, dependency tracking, escalation paths) so priorities are aligned, progress is visible, and leaders can manage proactively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver measurable margin impact: Own and ship a portfolio initiatives with finance-aligned baselines, targets, and tracking - driving durable workflow/tooling changes that stick (not one-time fixes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale reliability and leader leverage: Implement incident + problem management and “program health” mechanisms to reduce fire drills, shorten time-to-resolution, improve adoption, and increase leader span of control through better systems and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make execution predictable: Turn ambiguous, cross-functional work into shipped outcomes with crisp problem definitions, tight stakeholder alignment, fast decision-making, and sustained performance improvements across Clinical Operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6+ years of experience in management consulting, BizOps, and/or Strategy \u0026amp;amp; Operations within high-growth tech or startups (or equivalent), with a proven track record of shipping cross-functional programs into real operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong “operator” DNA: you can design the plan \u0026lt;em\u0026gt;and\u0026lt;/em\u0026gt; make it real - process, tooling, adoption, measurement, and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent program leadership: you bring structure, prioritize well, run great forums, and close decisions quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinking: you build mechanisms that scale - cadences, dashboards, incident/problem management, and clear ownership models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication: concise, executive-ready updates; clear decision framing; strong stakeholder management across senior partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity, high standards, and fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in clinical operations, care delivery, workforce operations, support operations, or other complex, high-volume service environments is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with Product/Engineering to deliver operational tooling and workflow automation is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with change management and rollout design (comms, training, feedback loops, measurement) is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$121,000 - $140,000\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4563040005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4371985005,"location":{"name":"Remote"},"metadata":null,"id":4563040005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Senior Mid Market Account Executive ","company_name":"Spring Health","first_published":"2025-05-09T10:37:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director, Commercial Sales, the Account Executive will drive new business growth by leading the full sales cycle from prospecting through close. This is a full time, fully remote role that will collaborate closely with proposal, marketing, and customer success teams to expand Spring Health’s employer partnerships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand the revenue business through obtaining net new logo customers to reach quota attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the liaison between our sales and proposal teams, where you will project-manage RFPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and run discovery calls and presentations, with the expectation to create customized presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the defacto representative and expert to sell specific products of business that could include, but won’t be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend conferences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You attain your targets as set out for annual revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You successfully complete trainings as assigned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You collaborate well with your team, leaders and cross-functional peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of sales experience, preferably in a fast paced startup environment (AE3-4)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BDR experience prior to AE experience preferred, or relevant prospecting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of the benefits and/or mental health and wellness space preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to customer engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to travel up to 10% of the year - to conferences and customers (if required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have client-facing experience with mid-to-large size clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You obsess about achieving your goals and are relentless in pursuing them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$125,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4679859005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4428185005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4679859005,"updated_at":"2026-05-12T08:13:06-04:00","requisition_id":null,"title":"Senior Pricing Strategist ","company_name":"Spring Health","first_published":"2026-04-02T18:28:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As Senior Pricing Strategist you will play a critical role in shaping Spring Health’s monetization strategy. You will shape how Spring Health translates product value into scalable, market-aligned pricing and packaging constructs. You will partner closely with Product, Revenue, Finance, Actuarial, and PMM to set and execute pricing and packaging strategies that drive improved commercial outcomes, achieve business goals, and deliver real customer value. Reporting to the Director of Pricing \u0026amp;amp; Packaging, this high-impact individual contributor role focuses on forward-looking pricing strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine pricing and packaging frameworks for new and existing products, ensuring alignment with customer value, product roadmap evolution, and long-term margin objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct rigorous financial modeling and scenario analysis to inform pricing decisions across segments, products, and go-to-market motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own competitive pricing and packaging intelligence, synthesizing market insights into clear strategic recommendations that strengthen differentiation and price positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain ongoing pricing reporting and structured market research processes to inform monetization decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Product Marketing, Revenue, and Finance and to inform go-to-market planning and value narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and enable clear internal guidance and external-facing pricing artifacts that reinforce value and differentiation and support positive commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monetization impact: Pricing and packaging strategies drive measurable improvements in win rates, average deal size, and margin performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic rigor: Pricing recommendations are grounded in strong financial logic, competitive insight, and clear executive-ready narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive clarity: Regular benchmarking informs product positioning and pricing roadmap decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scalable frameworks: Pricing structures are durable, executable in-market, and aligned with long-term product and business strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;4+ years of dedicated experience in pricing strategy and monetization, with management consulting experience strongly preferred.Strong pricing analytics foundation with advanced Excel/Sheets modeling capabilities and comfort working with financial and operational data.Experience collecting competitive benchmarking and conducting market research to inform pricing and packaging strategy.\u0026amp;nbsp;Strong communication skills, with the ability to distill complex findings into straightforward value driven narratives for Product, Finance, and Sales stakeholders.\u0026amp;nbsp;Comfort operating independently and cross-functionally to identify and solve key business problems.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $202,400,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4694168005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435010005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4694168005,"updated_at":"2026-05-11T13:01:46-04:00","requisition_id":null,"title":"Senior Product Designer, Member Growth","company_name":"Spring Health","first_published":"2026-05-11T13:01:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is looking for a Senior Product Designer to join our team. Reporting to the Director of Product Design, Member Growth, you will focus on elevating the quality, craft, and clarity of our core member experiences while ensuring they drive meaningful business outcomes. You will work closely with PMs, Engineering, and Data Science to design and ship thoughtful, high-quality product experiences that help members access and engage with the right care.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design elegant, intuitive, and high-quality product experiences across our core member platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong visual point of view to improve the overall look, feel, and usability of our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your pod to identify and understand user problems and translate them into clear, compelling solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly deliver polished, production-ready designs that balance craft with speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teammates to validate what to build and ensure solutions drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine and elevate the design quality of shipped experiences through iteration and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve our design system to ensure consistency, scalability, and a high bar for quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate design decisions and rationale through high-quality artifacts and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine empathy, curiosity, and strong design instincts to create experiences that feel simple, thoughtful, and human.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impact on business metrics:\u0026lt;/strong\u0026gt; Drive improvements in conversion, engagement, and retention across key member journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impact on design metrics:\u0026lt;/strong\u0026gt; Maintain or increase the Member Experience’s high system usability scale (SUS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevated product quality:\u0026lt;/strong\u0026gt; Noticeable improvements in visual design, usability, and overall product polish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Speed with craft:\u0026lt;/strong\u0026gt; Consistently deliver high-quality work quickly, balancing iteration with a strong attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience designing digital products, with a strong track record of shipping high-quality user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates exceptional visual design skills, attention to detail, and a refined design sensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to improve the quality and coherence of product experiences through strong craft and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with Product Management and Engineering to bring ideas to life quickly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to clearly articulate design decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to move fast without sacrificing quality—comfortable operating in an iterative, product-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for visual design, interaction design, and overall user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using data and feedback to inform decisions, while maintaining strong design judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and contributing to design systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with Figma and prototyping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love for design: you care deeply about craft, details, and creating experiences that feel simple, beautiful, and well-considered. You’re not satisfied with the status quo and are always looking for ways to improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.springhealth.com/about-us\u0026quot;\u0026gt;Spring Health’s values\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$165,000 - $202,500,\u0026lt;/strong\u0026gt; and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4694166005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435010005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4694166005,"updated_at":"2026-05-11T13:01:44-04:00","requisition_id":null,"title":"Senior Product Designer, Member Growth","company_name":"Spring Health","first_published":"2026-05-11T13:01:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is looking for a Senior Product Designer to join our team. Reporting to the Director of Product Design, Member Growth, you will focus on elevating the quality, craft, and clarity of our core member experiences while ensuring they drive meaningful business outcomes. You will work closely with PMs, Engineering, and Data Science to design and ship thoughtful, high-quality product experiences that help members access and engage with the right care.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design elegant, intuitive, and high-quality product experiences across our core member platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong visual point of view to improve the overall look, feel, and usability of our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your pod to identify and understand user problems and translate them into clear, compelling solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly deliver polished, production-ready designs that balance craft with speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teammates to validate what to build and ensure solutions drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine and elevate the design quality of shipped experiences through iteration and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve our design system to ensure consistency, scalability, and a high bar for quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate design decisions and rationale through high-quality artifacts and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine empathy, curiosity, and strong design instincts to create experiences that feel simple, thoughtful, and human.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impact on business metrics:\u0026lt;/strong\u0026gt; Drive improvements in conversion, engagement, and retention across key member journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impact on design metrics:\u0026lt;/strong\u0026gt; Maintain or increase the Member Experience’s high system usability scale (SUS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevated product quality:\u0026lt;/strong\u0026gt; Noticeable improvements in visual design, usability, and overall product polish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Speed with craft:\u0026lt;/strong\u0026gt; Consistently deliver high-quality work quickly, balancing iteration with a strong attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience designing digital products, with a strong track record of shipping high-quality user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates exceptional visual design skills, attention to detail, and a refined design sensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to improve the quality and coherence of product experiences through strong craft and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with Product Management and Engineering to bring ideas to life quickly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to clearly articulate design decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to move fast without sacrificing quality—comfortable operating in an iterative, product-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for visual design, interaction design, and overall user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using data and feedback to inform decisions, while maintaining strong design judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and contributing to design systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with Figma and prototyping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love for design: you care deeply about craft, details, and creating experiences that feel simple, beautiful, and well-considered. You’re not satisfied with the status quo and are always looking for ways to improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.springhealth.com/about-us\u0026quot;\u0026gt;Spring Health’s values\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $196,880,\u0026lt;/strong\u0026gt; and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4694164005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435010005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4694164005,"updated_at":"2026-05-11T13:01:40-04:00","requisition_id":null,"title":"Senior Product Designer, Member Growth","company_name":"Spring Health","first_published":"2026-05-11T13:01:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is looking for a Senior Product Designer to join our team. Reporting to the Director of Product Design, Member Growth, you will focus on elevating the quality, craft, and clarity of our core member experiences while ensuring they drive meaningful business outcomes. You will work closely with PMs, Engineering, and Data Science to design and ship thoughtful, high-quality product experiences that help members access and engage with the right care.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design elegant, intuitive, and high-quality product experiences across our core member platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong visual point of view to improve the overall look, feel, and usability of our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your pod to identify and understand user problems and translate them into clear, compelling solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly deliver polished, production-ready designs that balance craft with speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teammates to validate what to build and ensure solutions drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine and elevate the design quality of shipped experiences through iteration and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and evolve our design system to ensure consistency, scalability, and a high bar for quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate design decisions and rationale through high-quality artifacts and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine empathy, curiosity, and strong design instincts to create experiences that feel simple, thoughtful, and human.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impact on business metrics:\u0026lt;/strong\u0026gt; Drive improvements in conversion, engagement, and retention across key member journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impact on design metrics:\u0026lt;/strong\u0026gt; Maintain or increase the Member Experience’s high system usability scale (SUS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevated product quality:\u0026lt;/strong\u0026gt; Noticeable improvements in visual design, usability, and overall product polish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Speed with craft:\u0026lt;/strong\u0026gt; Consistently deliver high-quality work quickly, balancing iteration with a strong attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience designing digital products, with a strong track record of shipping high-quality user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates exceptional visual design skills, attention to detail, and a refined design sensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to improve the quality and coherence of product experiences through strong craft and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with Product Management and Engineering to bring ideas to life quickly and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to clearly articulate design decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to move fast without sacrificing quality—comfortable operating in an iterative, product-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for visual design, interaction design, and overall user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using data and feedback to inform decisions, while maintaining strong design judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and contributing to design systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with Figma and prototyping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love for design: you care deeply about craft, details, and creating experiences that feel simple, beautiful, and well-considered. You’re not satisfied with the status quo and are always looking for ways to improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.springhealth.com/about-us\u0026quot;\u0026gt;Spring Health’s values\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $202,400, \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4663711005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4420407005,"location":{"name":"New York (Hybrid); San Francisco, CA (Hybrid); Seattle, WA (hybrid)"},"metadata":null,"id":4663711005,"updated_at":"2026-06-05T10:09:17-04:00","requisition_id":null,"title":"Senior Product Manager, AI \u0026 ML Platform","company_name":"Spring Health","first_published":"2026-02-19T16:02:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence. Please note that this is a \u0026lt;strong\u0026gt;hybrid role\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;based in New York City\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;San Francisco\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;or Seattle\u0026lt;/strong\u0026gt; with an expectation to be in office 2-3 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape and drive the AI/ML platform strategy and roadmap\u0026lt;/strong\u0026gt;. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead continuous discovery with feature teams\u0026lt;/strong\u0026gt;. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Align platform investments to business impact\u0026lt;/strong\u0026gt;. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define platform solutions in close partnership with Engineering leadership\u0026lt;/strong\u0026gt;. Collaborate with engineering managers to translate ambiguous AI/ML needs into well-scoped, technically sound platform capabilities, with clear problem statements, success metrics, definition of done, and thoughtful rollout and enablement plans that drive strong adoption among internal developers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish clear service standards for the AI/ML platform and consistently improve performance, stability, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build feedback loops with internal teams and measurably improve satisfaction by reducing friction and increasing self-serve capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand access to high-value data and platform capabilities while reducing the infrastructure burden on feature teams, enabling them to ship impactful AI features more quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define clear success metrics, service standards, and rollout strategies that drive adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior machine learning engineering experience is preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $202,400\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4696654005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425713005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4696654005,"updated_at":"2026-05-18T16:48:02-04:00","requisition_id":null,"title":"Senior Product Manager, AI Trust \u0026 Safety","company_name":"Spring Health","first_published":"2026-05-18T16:48:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Product Manager for AI Trust \u0026amp;amp; Safety will own the roadmap and champion the standards to ensure AI experiences in Spring Health’s products are safe and trustworthy. You will shape the definition of \u0026#39;safe and effective\u0026#39; AI by leading efforts in model evaluation, operational approval gates, and safety measurement, collaborating with engineering, data science, legal, and clinical stakeholders to implement this strategy. Reporting to the Senior Director of Product, Customer Value, this hybrid role is based at our San Francisco office (44 Montgomery), with 2-3 days per week in-office required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the roadmap for the AI Trust \u0026amp;amp; Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define a strategy to leverage data to improve performance of AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and evangelize the standards for what “safe and effective AI” means in Spring Health’s context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define operational approval gates for AI features before they’re deployed in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety \u0026amp;amp; trust\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and operationalize robust evaluation protocols for AI-driven features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve measurable improvement in AI interaction safety and reliability metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional operational alignment on trustworthy AI standards across Legal, Clinical, and ML teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance Spring Health’s market leadership on AI safety in mental healthcare\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of product management experience, with a focus on ML/AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining goals and specs for model evaluation, red teaming, or risk mitigation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to take end-to-end ownership of complex problems and drive outcomes in high-velocity, ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a data science role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with human-in-the-loop evaluation pipelines or post-deployment model monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of emerging AI regulatory frameworks (e.g., EU AI Act, U.S. HHS guidance)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $202,400\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4675156005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425713005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4675156005,"updated_at":"2026-05-18T16:49:02-04:00","requisition_id":null,"title":"Senior Product Manager, AI Trust \u0026 Safety","company_name":"Spring Health","first_published":"2026-03-23T17:53:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Product Manager for AI Trust \u0026amp;amp; Safety will own the roadmap and champion the standards to ensure AI experiences in Spring Health’s products are safe and trustworthy. You will shape the definition of \u0026#39;safe and effective\u0026#39; AI by leading efforts in model evaluation, operational approval gates, and safety measurement, collaborating with engineering, data science, legal, and clinical stakeholders to implement this strategy. Reporting to the Senior Director of Product, Customer Value, this hybrid role is based at our New York City office (60 Madison Avenue), with 2-3 days per week in-office required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the roadmap for the AI Trust \u0026amp;amp; Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define a strategy to leverage data to improve performance of AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and evangelize the standards for what “safe and effective AI” means in Spring Health’s context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define operational approval gates for AI features before they’re deployed in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety \u0026amp;amp; trust\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and operationalize robust evaluation protocols for AI-driven features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve measurable improvement in AI interaction safety and reliability metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional operational alignment on trustworthy AI standards across Legal, Clinical, and ML teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance Spring Health’s market leadership on AI safety in mental healthcare\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of product management experience, with a focus on ML/AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining goals and specs for model evaluation, red teaming, or risk mitigation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to take end-to-end ownership of complex problems and drive outcomes in high-velocity, ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a data science role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with human-in-the-loop evaluation pipelines or post-deployment model monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of emerging AI regulatory frameworks (e.g., EU AI Act, U.S. HHS guidance)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $202,400\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null},{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4672264005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424329005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4672264005,"updated_at":"2026-03-26T18:25:19-04:00","requisition_id":null,"title":"Senior Product Manager, Member Growth","company_name":"Spring Health","first_published":"2026-03-12T11:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to our mission to eliminate every barrier to mental healthcare for our members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop high-quality documentation \u0026amp;amp; artifacts to ensure clarity for cross-functional partners and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed targets for utilization and revenue for Specialty Care.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a team culture of high-velocity experimentation and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional teams are aligned on what growth means and how it’s measured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your work meaningfully contributes to both member outcomes and business impact without compromising care quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of consumer-facing product management experience, with a track record of driving user growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and experience with data-driven decision making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-channel customer marketing platforms and A/B testing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, organizational, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for mental health and a commitment to improving access to care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare / health tech or benefits tech experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypergrowth start-up experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with Looker, Mixpanel, Iterable, and/or Eppo\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000 - $202,400,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4678544005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4427422005,"location":{"name":"Remote"},"metadata":null,"id":4678544005,"updated_at":"2026-05-27T14:04:42-04:00","requisition_id":null,"title":"Senior Program Manager, Clinical Product","company_name":"Spring Health","first_published":"2026-03-30T09:57:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Medical Affairs mission is to continually improve and expand our care delivery programs, practices and outcomes as we build precision mental health care for our customers. We are seeking a qualified Senior Program Manager, Clinical Product, to join our Medical Affairs team.\u0026amp;nbsp; The role will be responsible for serving as a clinical lead with a larger product team to build member and provider experiences that drive world-class reliable clinical outcomes while ensuring the appropriate clinical safety of our product. This role will be a full-time employee and report to the Senior Manager of Clinical Product.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive Spring Health’s clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate the integration of new clinical programs into our core products for members and providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Product in the design and implementation of new technology features needed for key initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure clinical product response support meets assigned product team request timelines 90% of the time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build clinical safety tooling to ensure AI bad outcomes are \u0026amp;lt;1%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build clinical tooling to hit utilization targets set by product team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a licensed mental health provider with 5+ years of independently licensed with a masters or PhD level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 5+ years of cross-functional experience in a high-growth startup and/or healthcare systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in engaging product teams in building clinical care product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven with demonstrated skills in interpreting clinical data to drive decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You obsess about achieving your goals and are relentless in pursuing them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced environment and operate effectively in ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the digital mental health ecosystem space is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building new technology capabilities in mental health care\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$159,100 - $170,000\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030211005,"name":"Medical Affairs \u0026 Strategy","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4681418005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4428729005,"location":{"name":"Remote"},"metadata":null,"id":4681418005,"updated_at":"2026-04-03T14:19:28-04:00","requisition_id":null,"title":"Senior Program Manager, Dedicated Workplace Teams","company_name":"Spring Health","first_published":"2026-04-03T14:19:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations \u0026amp;amp; Strategy. Travel is required and is expected to be up to 20-30%.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive clarity on priorities, owners, decision points, and next steps across workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align stakeholders on timelines, dependencies, handoffs, and readiness needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Onsite program priorities are managed with clear plans, ownership, and follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional partners are aligned on roles, timelines, dependencies, and next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risks and issues are surfaced early and addressed with clear mitigation plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience leading complex, multi-stakeholder work in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive outcomes through influence rather than direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organization, and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of identifying risks early and driving practical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience improving processes or operating models to support stronger execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;The target base salary range for this position is\u0026lt;strong\u0026gt; $97,000 - $113,500\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4680522005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4428365005,"location":{"name":"Remote"},"metadata":null,"id":4680522005,"updated_at":"2026-04-10T13:31:26-04:00","requisition_id":null,"title":"Senior Program Manager, Global Clinical Training and Programming (EMEA) - Cairo","company_name":"Spring Health","first_published":"2026-04-06T16:15:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Global team regarding strategy and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with US Program Managers to plan and coordinate training and programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure we are measuring training and program effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If possible, involved in some delivery and/or producing of events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Will take a leadership role in planning for global programming related to events such as World Mental Health Day\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize efficiency for meeting customer needs related to Clinical Programming and Training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clinical license or equivalent in your country\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in facilitation and event planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge of Program Management and data evaluation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are knowledgeable about training evaluation techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate effectively with customers and fellow Spring team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;789,600 - 908,040 EGP. \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4680523005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4428365005,"location":{"name":"Remote"},"metadata":null,"id":4680523005,"updated_at":"2026-04-10T13:31:49-04:00","requisition_id":null,"title":"Senior Program Manager, Global Clinical Training and Programming (EMEA) - Geneva","company_name":"Spring Health","first_published":"2026-04-06T16:15:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Global team regarding strategy and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with US Program Managers to plan and coordinate training and programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure we are measuring training and program effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If possible, involved in some delivery and/or producing of events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Will take a leadership role in planning for global programming related to events such as World Mental Health Day\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize efficiency for meeting customer needs related to Clinical Programming and Training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clinical license or equivalent in your country\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in facilitation and event planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge of Program Management and data evaluation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are knowledgeable about training evaluation techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate effectively with customers and fellow Spring team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;123,200 -141,680 CHF.\u0026lt;/em\u0026gt; \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4680520005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4428365005,"location":{"name":"Remote"},"metadata":null,"id":4680520005,"updated_at":"2026-04-10T13:32:12-04:00","requisition_id":null,"title":"Senior Program Manager, Global Clinical Training and Programming (EMEA) - London","company_name":"Spring Health","first_published":"2026-04-06T16:15:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Global team regarding strategy and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with US Program Managers to plan and coordinate training and programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure we are measuring training and program effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If possible, involved in some delivery and/or producing of events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Will take a leadership role in planning for global programming related to events such as World Mental Health Day\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize efficiency for meeting customer needs related to Clinical Programming and Training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clinical license or equivalent in your country\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in facilitation and event planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge of Program Management and data evaluation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are knowledgeable about training evaluation techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate effectively with customers and fellow Spring team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;60,000 - 69,000 GBP \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030170005,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700516005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4438153005,"location":{"name":"Remote"},"metadata":null,"id":4700516005,"updated_at":"2026-06-02T15:32:58-04:00","requisition_id":null,"title":"Senior Regional Customer Success Manager, EMEA (Portugal) ","company_name":"Spring Health","first_published":"2026-06-01T10:51:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the Senior Regional Customer Success Manager, EMEA, your mission is to build and maintain strong relationships with Spring Health’s customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-time, fully remote role, requiring both local and international travel. You will report to the Associate Director, Global Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular global account meetings to refine and align customer strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and drive engagement with mental wellness programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for global product updates and upcoming developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an accessible, local contact to address escalations and urgent matters promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as local implementation support in conjunction with US based implementation team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SH’s mental wellness benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Customer Success team to maintain a high customer retention rate and reducing churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive upsell and expansion\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;opportunities to grow accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve a high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships to develop customers into brand advocates and case studies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, providing strategic insights to customers for maximum product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, marketing and other cross functional teams to create a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve customer success processes through data-driven decision-making and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share best practices and provide valuable customer feedback to influence product roadmaps and company strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of Customer Success/Account Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to speak other languages is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for a book of business of 30+ customers in different segments, with the ability to speak with the customer’s leadership teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep passion for customer success and a proactive approach to solving customer challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong relationships and act as a trusted advisor to customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to analyze customer data and derive insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand customer goals and align them with the company’s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills to engage with customers effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a bias for action, taking full ownership of customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, resolve issues, and drive customer success initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on achieving high customer retention, adoption, and expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with targets related to renewals, upsells, and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and master the company’s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight), or relevant industry experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, dynamic environment and adaptable to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to continuously learn and improve customer engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;45,600 - 52,440 EUR \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700520005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4438153005,"location":{"name":"Remote"},"metadata":null,"id":4700520005,"updated_at":"2026-06-01T10:51:14-04:00","requisition_id":null,"title":"Senior Regional Customer Success Manager, EMEA (Spain)","company_name":"Spring Health","first_published":"2026-06-01T10:51:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the Senior Regional Customer Success Manager, EMEA, your mission is to build and maintain strong relationships with Spring Health’s customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-time, fully remote role, requiring both local and international travel. You will report to the Associate Director, Global Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular global account meetings to refine and align customer strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and drive engagement with mental wellness programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for global product updates and upcoming developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an accessible, local contact to address escalations and urgent matters promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as local implementation support in conjunction with US based implementation team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SH’s mental wellness benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Customer Success team to maintain a high customer retention rate and reducing churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive upsell and expansion\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;opportunities to grow accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve a high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships to develop customers into brand advocates and case studies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, providing strategic insights to customers for maximum product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, marketing and other cross functional teams to create a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve customer success processes through data-driven decision-making and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share best practices and provide valuable customer feedback to influence product roadmaps and company strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of Customer Success/Account Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to speak other languages is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for a book of business of 30+ customers in different segments, with the ability to speak with the customer’s leadership teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep passion for customer success and a proactive approach to solving customer challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong relationships and act as a trusted advisor to customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to analyze customer data and derive insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand customer goals and align them with the company’s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills to engage with customers effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a bias for action, taking full ownership of customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, resolve issues, and drive customer success initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on achieving high customer retention, adoption, and expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with targets related to renewals, upsells, and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and master the company’s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight), or relevant industry experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, dynamic environment and adaptable to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to continuously learn and improve customer engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;60,800 - 69,920\u0026amp;nbsp;EUR \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700522005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4438153005,"location":{"name":"Remote"},"metadata":null,"id":4700522005,"updated_at":"2026-06-01T10:51:16-04:00","requisition_id":null,"title":"Senior Regional Customer Success Manager, EMEA (UK)","company_name":"Spring Health","first_published":"2026-06-01T10:51:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the Senior Regional Customer Success Manager, EMEA, your mission is to build and maintain strong relationships with Spring Health’s customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-time, fully remote role, requiring both local and international travel. You will report to the Associate Director, Global Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular global account meetings to refine and align customer strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and drive engagement with mental wellness programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for global product updates and upcoming developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an accessible, local contact to address escalations and urgent matters promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as local implementation support in conjunction with US based implementation team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SH’s mental wellness benefits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Customer Success team to maintain a high customer retention rate and reducing churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive upsell and expansion\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;opportunities to grow accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve a high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships to develop customers into brand advocates and case studies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor, providing strategic insights to customers for maximum product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, product, marketing and other cross functional teams to create a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve customer success processes through data-driven decision-making and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share best practices and provide valuable customer feedback to influence product roadmaps and company strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of Customer Success/Account Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to speak other languages is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for a book of business of 30+ customers in different segments, with the ability to speak with the customer’s leadership teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep passion for customer success and a proactive approach to solving customer challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong relationships and act as a trusted advisor to customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills with the ability to analyze customer data and derive insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand customer goals and align them with the company’s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills to engage with customers effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a bias for action, taking full ownership of customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, resolve issues, and drive customer success initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on achieving high customer retention, adoption, and expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with targets related to renewals, upsells, and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and master the company’s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight), or relevant industry experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in a fast-paced, dynamic environment and adaptable to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to continuously learn and improve customer engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;TBD \u0026lt;/strong\u0026gt;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4661070005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4419254005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4661070005,"updated_at":"2026-05-13T13:18:46-04:00","requisition_id":null,"title":"Senior Software Engineer I, Care Innovation","company_name":"Spring Health","first_published":"2026-02-26T15:58:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;There are many positions open within the Care Innovation team, so depending on your skills and team needs, we\u0026#39;ll route you to the appropriate team! You will take on a high-visibility, high-impact role as a Senior Software Engineer for a new product initiative. In this key technical position within a high impact team, you’ll have the autonomy to drive technical decisions and influence the direction of product development. You\u0026#39;ll collaborate closely with R\u0026amp;amp;D leadership to design and execute high-priority projects that support our company’s mission of transforming mental healthcare.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a unique opportunity to be a foundational member of an empowered, purpose-driven team working on an innovative early-stage product. You will engage with a collaborative group focused on building solutions that make a lasting difference in mental healthcare.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a high-impact product initiative, acting as a technical leader and contributing across various facets of engineering. Your role will offer autonomy to explore creative solutions and advance what’s possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a cross-functional team of product managers, designers, data scientists, and marketers to rapidly innovate, ensuring the product aligns with the company’s mission and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the GM, Engineering Managers, and CTO to establish technical standards, set a clear vision, and create scalable software architecture, all while having ownership over key decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down complex requirements into manageable, incremental deliverables, applying mastery of your craft to deliver high-quality work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize and manage project timelines, ensuring successful completion of deliverables while maintaining a high level of autonomy in day-to-day decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for process improvements and take initiative to drive leadership in these areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate a deep understanding of our products, users, and the broader impact on mental healthcare, ensuring that your work is aligned with a clear sense of purpose.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly pivot and adapt solutions based on feedback or new insights, clearly communicating changes to your team and maintaining momentum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage risks, dependencies, and tradeoffs in complex project delivery, always keeping the larger mission in focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with a passionate, close-knit team on special projects, where you’ll experience autonomy, growth, and purpose in every aspect of your work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like In This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help launch an innovative, high-impact mental health product within the first 2 quarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish trust and connections within the team and across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable architectures that support future growth and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate the standards of engineering excellence and proactively identify opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building a thriving team culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Expect From You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience as a software engineer, with a proven track record of delivering successful products, ideally in healthcare.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to clearly explain technical decisions to non-technical stakeholders, fostering a collaborative and purpose-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to navigate ambiguity with a bias toward autonomy and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in startup environments. The ideal candidate will be comfortable in a high-growth, fast-paced setting where autonomy and mastery are valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice-to-have: experience in healthcare, mental-health tech, or applied AI/ML; familiarity with TypeScript, Ruby, and/or Python.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is $183,000 - $205,550 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4690238005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4432987005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4690238005,"updated_at":"2026-05-21T15:56:55-04:00","requisition_id":null,"title":"Senior Software Engineer II, Customer Value, Orchestration","company_name":"Spring Health","first_published":"2026-04-30T21:59:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Associate Director, Data Science - Orchestration, this senior engineer will lead backend systems that power member-provider matching and precision care routing. This role is part of the Orchestration Group and is critical to translating machine learning and business logic into scalable, reliable production services that improve member experience, utilization, and margin performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable backend services that power member-provider matching, ranking, and precision care routing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact systems that improve member experience, care access, and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain existing backend applications and infrastructure that operationalize machine learning and decisioning logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership in architectural discussions, code reviews, and system planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold high engineering standards, including test coverage, documentation, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead delivery of complex projects from conception to deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide engineers, fostering growth and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive integration of observability, performance monitoring, and resiliency features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to shape product strategy through technical input\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver high-impact, high-quality projects on time and with stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system reliability and quality through strong testing and scalable design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional collaboration with product, design, data science, or other teams, to align on goals and delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by example through strong individual contributions and peer mentorship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver measurable improvements in engineering velocity, scalability, or developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify cross-team opportunities and contribute to organizational-level improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–8+ years of experience in software development with a focus on backend development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading delivery of complex technical projects or 0–1 product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration and mentorship abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and experimentation tools, such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting complex systems or microservices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization or cloud infrastructure tools, such as Docker or AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in SQL and modern data tooling (e.g., DBT, Snowflake)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with ML-powered product systems, recommendation/ranking systems, or experimentation-driven platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$207,000 - $233,000,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4687565005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4431683005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4687565005,"updated_at":"2026-04-21T18:03:39-04:00","requisition_id":null,"title":"Senior Software Engineer II, Member Growth, Top of Funnel","company_name":"Spring Health","first_published":"2026-04-21T18:03:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Top of Funnel team owns the critical first steps of a member’s journey: from registration and authentication to onboarding and provider matching. Your work will directly influence how millions of people access mental healthcare for the first time, and you will bring both growth-oriented experimentation and a commitment to architectural quality and reliability to everything you build.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable, performant front-end features and systems using React, Next.js, and TypeScript, with a strong emphasis on engineering rigor and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive top-of-funnel member growth initiatives, including A/B experimentation, feature flagging, and conversion optimization, in close partnership with product and growth teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve critical member-facing flows-registration, authentication, onboarding, and provider matching-delivering best-in-class user experiences at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Harden existing front-end architecture by identifying and resolving technical debt, improving reliability, reducing latency, and elevating overall code quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams-product, design, data, and backend engineering-to ship high-impact features that improve the top of funnel experience for members seeking care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership in architectural discussions, code reviews, and front-end system planning, setting a high bar for the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for engineering excellence: test coverage, observability, accessibility, performance benchmarking, and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical delivery for complex front-end projects or subsystems, breaking down ambiguous requirements into incremental, shippable units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion improvements in developer experience, front-end tooling, and build infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support the growth of other engineers on the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver high-impact, high-quality projects on time and with stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system reliability and quality through strong testing and scalable design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional collaboration with product, design, data, or other teams, to align on goals and delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by example through strong individual contributions and peer mentorship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver measurable improvements in engineering velocity, scalability, or developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify cross-team opportunities and contribute to organizational-level improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in React, Next.js, and TypeScript; demonstrated mastery of the ecosystem including rendering strategies, state management, performance optimization, and component architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead delivery of complex front-end projects from design through production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with growth and experimentation frameworks, including A/B testing, feature flags, and analytics instrumentation (e.g., LaunchDarkly, Mixpanel, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of improving existing systems - refactoring for reliability, performance, scalability, and long-term maintainability - not just shipping net-new features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams, partnering closely with product and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and monitoring tools such as Datadog or Sentry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of web performance fundamentals: Core Web Vitals, bundle optimization, lazy loading, and rendering performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and high attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience with growth initiatives, authentication, registration flows, or member onboarding\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience working in a healthcare or mental health tech environment\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$207,000 - $233,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4673749005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425056005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4673749005,"updated_at":"2026-04-23T16:57:44-04:00","requisition_id":null,"title":"Senior Software Engineer I, Member Growth, Care Guide Experience","company_name":"Spring Health","first_published":"2026-03-17T10:58:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to an Associate Director of Engineering, Member Growth, this senior engineer will develop full-stack AI-powered features that improve how members discover and engage with care. This role is part of the Member Growth team and is instrumental in delivering intuitive, reliable user experiences at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable full-stack services using Python, Ruby on Rails, React, and GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve member experience using AI-powered features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain existing web applications and infrastructure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership in architectural discussions, code reviews, and system planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high engineering standards, including test coverage, documentation, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to define and implement scalable system designs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical delivery for complex projects or subsystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down ambiguous or complex requirements into manageable, shippable units\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver projects on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-quality code reviews and technical discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence team velocity and architecture through mentorship and planning contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continual improvement in team delivery, reliability, and system maintainability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in software development with a focus on full-stack development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one of the following languages Python, Ruby on Rails, or React\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead the delivery of complex technical projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing scalable, maintainable system architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with LangGraph, LangSmith, or AI/ML\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in healthcare or regulated environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$159,100 - $196,480\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4695028005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4435654005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4695028005,"updated_at":"2026-05-13T14:34:11-04:00","requisition_id":null,"title":"Senior Software Engineer I, Speciality Care Retention","company_name":"Spring Health","first_published":"2026-05-13T14:34:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Manager, Specialty Care Retention, this senior engineer will design, build, and ship full stack features that empower members to begin their mental health journey. You’ll collaborate with product, design, clinical, and other engineers to turn experiments into safe, measurable, production features.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write, review, and optimize production-ready code daily, while driving key technical decisions and advocating for high engineering standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and deliver scalable, high-performance code that ensures long-term maintainability and system reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical delivery for complex projects or subsystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve our member and provider experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support the growth of junior engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver projects on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-quality code reviews and technical discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence team velocity and architecture through mentorship and planning contributions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continual improvement in team delivery, reliability, and system maintainability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in software development with a focus on full stack development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby on Rails, GraphQL, and AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with React, Redux, and modern JavaScript frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Docker and managing CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead delivery of complex technical projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile/Scrum teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of mentoring junior engineers and leading by example\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$183,000 - $205,550,\u0026lt;/strong\u0026gt; and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4668694005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4422840005,"location":{"name":"New York (Hybrid)"},"metadata":null,"id":4668694005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Senior UX Researcher","company_name":"Spring Health","first_published":"2026-03-05T18:08:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Spring Health is looking for a Senior UX Researcher whose work will inform the experience for people who are seeking mental healthcare for themselves and their families. You will join a highly engaged cross-functional Product team, focused on and measured by outcomes, and empowered to drive key performance indicators and business results. You are a hands-on, collaborative researcher who is excited to take ownership and drive impact as a member of our growing UX Research team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;based in New York City\u0026lt;/strong\u0026gt;, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct research that informs decisions to help Spring Health achieve core business goals and reduce waste by building the right thing faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research insights are used to inform decisions that measurably impact key company metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower teams to build empathy and deeply understand the humans and organizations who use Spring Health’s products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable non-UXR stakeholders to conduct their own usability/prototype/concept testing and continuous discovery, to build product sense and make better decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors, Masters, or PhD in Human-Computer Interaction, Information Science, Psychology, Cognitive Science, Anthropology, or related field, OR equivalent experience in an industry setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years proven track record conducting UX Research with product teams - designing, running, and reporting on your own studies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in qualitative and quantitative user research methodologies including when and how to apply them during each product phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to make measurable impact, turning insights into action with excellent facilitation, consensus building, persuasion, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with and enthusiasm around working on a cross-functional product development team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$150,000-$202,400,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030217005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4014730005,"name":"New York (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4684960005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4430450005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4684960005,"updated_at":"2026-05-13T16:47:35-04:00","requisition_id":null,"title":"Software Engineer II, AI Servicing Platform","company_name":"Spring Health","first_published":"2026-04-14T17:35:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Engineering Manager - Care, this Software Engineer I\u0026lt;strong\u0026gt;I\u0026lt;/strong\u0026gt; will be a full-time role instrumental in executing on the team’s ambitious vision.\u0026amp;nbsp; You will contribute by building a unified set of AI-powered servicing tools that automate toilsome work and enable self-service.\u0026amp;nbsp; You will work closely with our Product and Engineering leadership to execute on deliverables, as a part of a collaborative team creating the products that transform mental healthcare for the better.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable full-stack services using Ruby on Rails \u0026amp;amp; React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve the Care Support experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain existing web applications and infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership in architectural discussions, code reviews, and system planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high engineering standards, including test coverage, documentation, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down ambiguous or complex requirements into manageable, shippable units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose and execute infrastructure or tooling improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion observability, performance, or platform reliability improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical and architectural discussions within the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver projects on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete tasks independently, resolve issues proactively, and accurately track personal work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improved team velocity through planning, estimation, and delivery best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek out new technologies or practices to improve engineering outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in software development with a focus on backend or full-stack development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one of the following languages: Ruby on Rails, Typescript, React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead delivery of complex technical projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience in the benefits or mental health space\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience with B2B2C customers\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$138,000 - $161,000, \u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4671390005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4423914005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4671390005,"updated_at":"2026-04-17T17:27:27-04:00","requisition_id":null,"title":"Software Engineer II, Customer Value, Insights Retention","company_name":"Spring Health","first_published":"2026-03-17T14:13:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Associate Director, Engineering - Insights Retention, this engineer will help enhance and grow the analytics products that demonstrate the value of our services to the customers using them. This role will build our product features as a part of a cross-functional product team and will collaborate with more senior engineers to grow while also mentoring more junior engineers to improve our overall execution practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable full-stack services using Ruby on Rails, React, and GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve customer reporting and analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain the existing web application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural discussions, code reviews, and tech debt prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high engineering standards, including test coverage, documentation, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product managers and designers to scope and deliver 0–1 product features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for growth and iteration on our application stack and advocate for them on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain integrations with data warehouses or external APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot data discrepancies and work with cross-functional teams to resolve issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver projects on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete tasks independently, resolve issues proactively, and accurately track personal work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improved team velocity through planning, estimation, and delivery best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek out new technologies or practices to improve engineering outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in software development with a focus on full-stack development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent on the backend and Typescript, React, Angular, Vue, or equivalent on the frontend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and collaboratively in a fast-paced, ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of SQL and experience working with databases such as PostgreSQL or Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to troubleshoot data discrepancies and identify root causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$120,000 - $149,630\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4020447005,"name":"Seattle, WA (hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4675007005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425634005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4675007005,"updated_at":"2026-05-21T16:02:54-04:00","requisition_id":null,"title":"Software Engineer II, Member Growth, Retention","company_name":"Spring Health","first_published":"2026-03-25T22:05:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Engineering Manager, Member Growth, Retention, this engineer will join a highly experimental growth pod focused on improving member retention. In this role, you will work across the full technical stack to design, build, and iterate on experiments that drive engagement, contributing to both frontend clients and backend systems. You’ll play a key role in rapidly delivering and scaling features that shape how members interact with and stay connected to care.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable full-stack services using Ruby on Rails, React, GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve our member growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain existing web and mobile applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership in architectural discussions, code reviews, and system planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high engineering standards, including test coverage, documentation, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to define and implement scalable system designs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own technical delivery for complex projects or subsystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down ambiguous or complex requirements into manageable, shippable units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical and architectural discussions within the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver projects on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete tasks independently, resolve issues proactively, and accurately track personal work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improved team velocity through planning, estimation, and delivery best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek out new technologies or practices to improve engineering outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in software development with a focus on full-stack development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one of the following languages: Ruby on Rails, Typescript, React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to independently lead the delivery of complex technical projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing scalable, maintainable system architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, and Iterable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and maintaining GraphQL APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in mentoring and providing technical guidance to other engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience in the benefits or mental health space\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience with B2B2C customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;$138,000 - $161,000\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4684499005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4430247005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4684499005,"updated_at":"2026-05-13T16:47:02-04:00","requisition_id":null,"title":"Software Engineer II, Member Growth, Top of Funnel","company_name":"Spring Health","first_published":"2026-04-14T17:36:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the Senior Engineering Manager - Top of Funnel, this full-time engineer will develop full-stack features that improve how members discover and engage with care. You will be part of the Member Growth team, working at the intersection of product, design, and data to deliver intuitive, reliable user experiences at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Top of Funnel team owns the critical first steps of a member\u0026#39;s journey, from registration and authentication to onboarding and provider matching. Your work will directly influence how millions of people access mental healthcare for the first time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable full-stack and front-end services using Ruby on Rails, React, \u0026amp;amp; GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ship high-impact features that improve the top of funnel experience for members looking for care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand and maintain existing web applications and infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug and resolve issues quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural discussions, code reviews, and tech debt prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high engineering standards, including test coverage, documentation, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support system reliability and respond to production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product managers and designers to scope and deliver 0-1 product features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down complex requirements into manageable, shippable units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for growth and iteration on our application stack and advocate for them on the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve self-service capabilities by evolving system architecture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Delivery: Projects land on time, within scope, and with high stakeholder satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality: High system uptime and low defect rates through strong testing and observability practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: Effective partnership with product, design, and data, contributing meaningfully to team goals and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership: Tasks completed independently, issues resolved proactively, and personal work accurately tracked\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Velocity: Improved team delivery through strong planning, estimation, and execution practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth: Continuous curiosity, seeking out new technologies and practices to improve engineering outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in software development with a focus on full-stack or front-end development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one of the following: Ruby on Rails, Typescript, React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and collaboratively in a fast-paced, ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in cross-functional Agile teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and maintaining GraphQL APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with growth initiatives, authentication, or registration flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a healthcare or mental health tech environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$138,000 - $161,000\u0026lt;/strong\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4701498005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4438487005,"location":{"name":"Remote"},"metadata":null,"id":4701498005,"updated_at":"2026-06-04T11:48:48-04:00","requisition_id":null,"title":"Specialty Care Navigator, Eating Disorders","company_name":"Spring Health","first_published":"2026-06-02T10:28:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1 class=\u0026quot;sc-rBLzX fiKJLZ\u0026quot;\u0026gt;Specialty Care Navigator, Eating Disorders\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Clinical Director of the Eating Disorder Program, the Specialty Care Navigator – Eating Disorders will provide assessment, care coordination, and clinical support for members navigating eating disorder care. This remote role is part of the Care Navigation team and plays a critical role in delivering high-touch clinical support within our innovative specialty care vertical.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The required schedule for this opportunity is Monday to Friday from 9am-5pm PDT or MDT.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Doing\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct telephonic screenings, brief interventions, and refer members to appropriate eating disorder treatment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply active listening, psychoeducation, and motivational interviewing to support member goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate care plans and facilitate referrals within the Spring Health network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide crisis management and safety planning as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and timely documentation within internal systems and EHR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams (care support, provider ops, billing, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to program development, team onboarding, and process improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Timely connection of members to appropriate care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High care conversion rate and positive clinical outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong member satisfaction (CSAT) and engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent documentation and follow-up within required timeframes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective collaboration across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently licensed mental health professional (LCSW, LMFT, LPC)\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;firmly required\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work Monday through Friday, 9am-5pm PDT or MDT \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;firmly required\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of clinical experience working with eating disorders\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;firmly required\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with motivational interviewing, diagnostic assessment, and triage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of evidence-based treatments for ED (CBT-E, Family-Based Treatment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, organizational, and tech skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to diversity and inclusion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bilingual proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with adolescents\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$33.33 - $42.31 hourly,\u0026amp;nbsp;\u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4136583005,"name":"Specialty Care","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4701564005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4438528005,"location":{"name":"Remote"},"metadata":null,"id":4701564005,"updated_at":"2026-06-04T11:48:19-04:00","requisition_id":null,"title":"Specialty Care Navigator, Trauma","company_name":"Spring Health","first_published":"2026-06-03T17:11:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support members seeking support with posttraumatic stress disorder (PTSD) and complex trauma. Reporting to the Lead Specialty Care Navigator of the Trauma team, the Trauma Clinical Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health’s innovative Trauma program.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;This is a full time position that is fully remote. \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;The required shift for this position is\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Monday-Friday, 9am-5pm PDT (i.e., 12pm-8pm EDT).\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Telephonic screening, brief intervention, and referral of members to a trauma specialty treatment provider.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize Judith Herman’s phase based trauma treatment model to provide stabilization support to members in their process of engaging in care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize motivational interviewing to assist members in engaging in care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize written communication skills to interact with members and providers through email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that serve as a barrier or disruption to care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in staff meetings, case consultations, and trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain high member satisfaction, as measured by survey responses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage and enroll members into appropriate LOC, based on presenting problems and goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outreach members via phone and email to schedule triages\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Required mental health license: LCSW, LMFT, LPC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with motivational interviewing, diagnostic assessment, and triage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of phased-based trauma treatment model and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acknowledge and embrace diversity and inclusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with diverse populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task and context switch!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Trauma specific licensure or certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$33.33 - $42.31 \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Hourly\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;, and is part of a competitive total rewards package including stock options and benefits. \u0026lt;/em\u0026gt;\u0026amp;nbsp;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;account which is valued at $199/year per user. HSA and FSA plans are also available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4136583005,"name":"Specialty Care","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4702460005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4426023005,"location":{"name":"Seattle, WA (hybrid)"},"metadata":null,"id":4702460005,"updated_at":"2026-06-04T13:49:48-04:00","requisition_id":null,"title":"Staff AI Security Engineer","company_name":"Spring Health","first_published":"2026-06-03T17:15:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are actively seeking a Staff AI Security Engineer to join our team. Reporting to the CISO, you will define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in Seattle\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Lead secure design and threat modeling for AI systems including LLMs, agentic workflows, and retrieval pipelinesIdentify and mitigate risks such as prompt injection, data exfiltration, model abuse, and privilege escalation\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Build scalable AI security guardrails and tooling that enable safe experimentation across engineering and business teams\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Establish AI-specific governance frameworks covering identity, access control, auditability, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Take ownership of and lead our AI Red Team to proactively identify vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Design and implement AI observability pipelines to detect anomalous model behavior and policy violations in near real-time\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Develop and operationalize AI incident response playbooks to ensure rapid containment of security events\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Partner with product and engineering teams to enable responsible AI innovation in a hyper-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Champion a culture of secure AI development by mentoring engineers and defining high standards for the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;80% of new AI product features are threat modeled prior to GA\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;80% of AI features are tested by the AI Red Team or equivalent adversarial testing before GA\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Achieve \u0026amp;gt;=70% coverage of production AI features with automated LLM vulnerability testing\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Grow participation in the AI Red Team by 10% YoY\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Develop AI incident response playbooks and conduct at least one AI-focused tabletop or live simulation per year\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;10+ years experience in a software engineering discipline, with at least 5+ years focused on security\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Hands-on experience securing AI/ML systems, including practical AI red teaming against LLMs, agentic workflows, or RAG systems\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience developing or implementing automated LLM vulnerability testing for prompt injection and data exfiltration\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong foundation in application security principles, threat modeling, secure design, and identity and access control\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Demonstrated ability to build tools and automation with a developer mindset\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience influencing senior engineers and cross-functional stakeholders across product, legal, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Proven track record of mentoring engineers and cultivating a strong security culture across an organization\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong working knowledge of modern developer tooling, CI/CD pipelines, and git-based collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Ability to operate in ambiguity and translate emerging AI risks into pragmatic, scalable security controls\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Deep personal ownership and a passion for advancing AI security through continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$208,000 - $251,022,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4675797005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4426023005,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":4675797005,"updated_at":"2026-05-28T13:56:36-04:00","requisition_id":null,"title":"Staff AI Security Engineer","company_name":"Spring Health","first_published":"2026-03-23T23:04:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are actively seeking a Staff AI Security Engineer to join our team. Reporting to the CISO, you will define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that this is a \u0026lt;strong\u0026gt;hybrid role based in San Francisco\u0026lt;/strong\u0026gt;, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Lead secure design and threat modeling for AI systems including LLMs, agentic workflows, and retrieval pipelinesIdentify and mitigate risks such as prompt injection, data exfiltration, model abuse, and privilege escalation\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Build scalable AI security guardrails and tooling that enable safe experimentation across engineering and business teams\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Establish AI-specific governance frameworks covering identity, access control, auditability, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Take ownership of and lead our AI Red Team to proactively identify vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Design and implement AI observability pipelines to detect anomalous model behavior and policy violations in near real-time\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Develop and operationalize AI incident response playbooks to ensure rapid containment of security events\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Partner with product and engineering teams to enable responsible AI innovation in a hyper-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Champion a culture of secure AI development by mentoring engineers and defining high standards for the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;80% of new AI product features are threat modeled prior to GA\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;80% of AI features are tested by the AI Red Team or equivalent adversarial testing before GA\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Achieve \u0026amp;gt;=70% coverage of production AI features with automated LLM vulnerability testing\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Grow participation in the AI Red Team by 10% YoY\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Develop AI incident response playbooks and conduct at least one AI-focused tabletop or live simulation per year\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;10+ years experience in a software engineering discipline, with at least 5+ years focused on security\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Hands-on experience securing AI/ML systems, including practical AI red teaming against LLMs, agentic workflows, or RAG systems\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience developing or implementing automated LLM vulnerability testing for prompt injection and data exfiltration\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong foundation in application security principles, threat modeling, secure design, and identity and access control\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Demonstrated ability to build tools and automation with a developer mindset\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Experience influencing senior engineers and cross-functional stakeholders across product, legal, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Proven track record of mentoring engineers and cultivating a strong security culture across an organization\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Strong working knowledge of modern developer tooling, CI/CD pipelines, and git-based collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Ability to operate in ambiguity and translate emerging AI risks into pragmatic, scalable security controls\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Deep personal ownership and a passion for advancing AI security through continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$239,200 - $270,000,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4030213005,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4048111005,"name":"San Francisco, CA (Hybrid)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4608867005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4394773005,"location":{"name":"Remote"},"metadata":null,"id":4608867005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Strategic Accounts Director","company_name":"Spring Health","first_published":"2025-09-16T11:50:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for an Enterprise Sales Director, Strategic Accounts to join our team and help maximize a massive market opportunity. There is so much potential to provide mental health benefits to employees at top companies and we’re looking for someone passionate to help us capture it. This is a full time remote position on our team and occasional travel may be required.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you will be doing:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full sales cycle role selling into HR/Benefits leaders at larger size companies from 10K to 30K employees and organizations in the assigned territory.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with BDRs and members of our Strategic Alliances team to close opportunities that they generate, as well as self source your own within your territory by working with brokers and consultants\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and iterate full cycle sales pitches using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations, demonstrations of the technology platform, pricing and proposal analysis and reviews, negotiation to close, and more.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize strategically valuable accounts in the assigned territory, and opportunities in line with our national sales approach and strategy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for VPs/C-levels at mid-size organizations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally to provide key market feedback on client and consultant needs and product roadmap\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop mutually beneficial partnerships with health insurance brokers and health benefits consultants and grow the relationships over time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel as needed to close the sale and/or support Spring Health in industry events (~30%)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed\u0026amp;nbsp; sales targets by identifying new opportunities in the territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand client’s business needs, pain, challenges and goals to provide solutions that align with their strategic initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract negotiations, procurement, and implementation facilitation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What success looks like in this role:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meeting or exceeding defined sales quota\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What we expect from you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of quota attainment in an Enterprise sales role for 8+ years\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strongly prefer benefits/healthcare sales experience, but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;A deep passion to transform the U.S. healthcare system, especially mental health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills and a thoughtful and collaborative approach to sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and crushing quota\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humility, resourcefulness, directness, ambition, extreme comfortability with change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Emotional intelligence and an empathetic nature\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to travel up to 30% of the year for sales pitches and representing Spring Health at industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary for this position is \u0026lt;strong\u0026gt;$175,000\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4665973005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4421581005,"location":{"name":"Remote"},"metadata":null,"id":4665973005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Strategic Alliances Director","company_name":"Spring Health","first_published":"2026-02-26T12:32:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are hiring for a Strategic Alliances Director to join our team, reporting to the Regional Director, Strategic Alliances. In this role, you will take ownership of a defined portfolio of consulting and brokerage firms building and strengthening senior-level relationships. Your mission is to ensure Spring Health is known, trusted, and actively championed at the firm level as the preferred mental health solution. Operating nationally and globally, you will shape consultant perspective, influence enterprise strategy, and drive consistent advocacy across regions, practices, and specialty groups. By deepening executive alignment and firm-wide engagement, you will create early demand, generate a net-new pipeline, and strengthen our competitive position before opportunities formally enter the market. Through these partnerships, you will play a critical role in expanding Spring Health’s inclusion, accelerating growth, and reinforcing our position as the mental health partner of choice across the consulting channel. This is a full time, remote position on our team. Occasional travel may be required for company, team or customer meetings/events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build Consultant Relationships at the National \u0026amp;amp; Global Level: Establish Spring Health as the go-to mental health solution by building strong, trust-based relationships with benefits consultants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Advocacy: Encourage national and global relationships with senior leaders across specialty practices to champion Spring Health, supporting our pipeline and bookings goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Sales in Territory: Partner with sales, channel partnerships, and other teams to drive pipeline and bookings, engaging consultants and coordinating resources to meet territory goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Sales Initiatives: Work with Product Marketing to create targeted sales tools and educational materials for consultants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent at National Events: Attend conferences and consultant events to build brand presence and expand influence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate Across Teams: Act as a liaison with sales, product, and customer success, bringing consultant insights to inform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Market Insights: Provide competitive intel and market insights to help align strategies with consultant needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet Sales Goals: Collaborate with internal and external partners to hit annual revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Grow Pipeline through Firm-Level Engagement: Add new opportunities from diverse sources, including self-sourced and partnership-driven leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging consultant relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Advocacy Network: Develop a network of consultants who recommend Spring Health to clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years of professional experience in strategic alliances, channel management, or business development within the healthcare or benefits ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of building and influencing relationships with senior executive leaders at national consulting or brokerage firms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading strategic accounts at a national or enterprise level, ensuring alignment across diverse regions and internal practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of benefits consulting dynamics and a clear ability to translate firm-level advocacy into measurable pipeline and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional leadership skills, with a history of successfully aligning Sales, Marketing, Product, and Customer Success teams to activate national strategies locally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-level executive presence and communication skills, with the ability to clearly position complex value propositions and differentiate in competitive markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A results-driven mindset with a history of generating net-new pipeline, increasing inclusion in major opportunities, and improving overall win rates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target base salary range for this position is \u0026lt;strong\u0026gt;$135,000 - $159,500\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4700101005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote"},"metadata":null,"id":4700101005,"updated_at":"2026-05-27T22:55:57-04:00","requisition_id":null,"title":"Strategic Customer Success Manager (Future Opportunities)","company_name":"Spring Health","first_published":"2026-05-27T22:23:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot; style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note: We don\u0026#39;t have an active opening for this role right now, but we\u0026#39;re building a pipeline of Customer Success Managers for when we do. If this sounds like you, we\u0026#39;d love to stay connected!\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Customer Success. Occasional travel (10%) may be required for in-person events or meetings.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as a product expert\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own forecasting projections\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and position upsell opportunities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;proactively, driving revenue growth by aligning solutions with customer goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and manage positive relationships\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage the entire customer lifecycle\u0026lt;/strong\u0026gt;, including implementations, engagement strategies, renewals, and upsells by:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing timely, actionable account plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing census files efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing and executing member engagement communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing and presenting business reviews to senior HR executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering insightful, data-driven recommendations aligned with customer success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing renewals strategy and delivering proposals/contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing the end-to-end deal cycle (procurement process)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to collect customer feedback and recommend process improvements across internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support sales efforts\u0026lt;/strong\u0026gt;\u0026amp;nbsp;by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage data to drive results\u0026lt;/strong\u0026gt;, using member engagement metrics and portfolio insights to adjust strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer Renewal and Expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship with Executive Buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gross Retention Rate (GRR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net Revenue Retention (NRR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net CACV Retention (NCR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product utilization and engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Net Promoter Score (NPS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Health Score\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Previous experience driving forecasting, renewals, and upsell revenue.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of\u0026amp;nbsp;\u0026lt;strong\u0026gt;sales motions similar to farmer sales roles\u0026lt;/strong\u0026gt;, emphasizing relationship building and portfolio expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience creating growth through portfolio management, upsells, and cross-sell opportunities.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, with high attention to detail and the ability to manage competing priorities effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful, proactive, and able to thrive in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to\u0026amp;nbsp;\u0026lt;strong\u0026gt;probe, challenge, and consult\u0026lt;/strong\u0026gt;\u0026amp;nbsp;customers to align solutions with their ultimate needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High integrity and professionalism, with a passion for transforming mental healthcare.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;The target base salary range for this position is \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;$135,000 - 159,500\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;em\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4695582005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435914005,"location":{"name":"Honolulu, Hawaii, United States"},"metadata":null,"id":4695582005,"updated_at":"2026-05-18T09:02:31-04:00","requisition_id":"SWDedicated-BackfillTargetTMCA-103071","title":"Team Member Care Advocate","company_name":"Spring Health","first_published":"2026-05-18T09:02:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Team Member Care Advocate\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;The Community Care Advocate serves a Fortune 500 company in the retail industry by connecting employees to community and company resources to meet social determinants of health and needs of the employee.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The TMCA will work virtually Mondays 8am-4:30pm and on-site at the location in Kapolei, HI 96707 Tuesdays \u0026amp;amp; Thursdays 8am-4:30pm and at the location in Kailua, HI 96734 Wednesdays \u0026amp;amp; Fridays 8am-4:30pm weekly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and make referrals for work-life, financial \u0026amp;amp; legal, and basic needs support\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Spring Health and help to support/reinforce program parameters and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Submit reporting documentation of all client and organizational activities on a routine and timely basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively promote the community care advocate service offering to employees.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with diverse populations and backgrounds within the social work industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance the needs of multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and creativity when approaching workplace challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in embracing diversity and inclusion amongst teams and clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated to go above and beyond for members to provide a high-touch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping organizations manage evolving workforce environments and norms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting individuals to resources quickly in times of crisis is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expereince assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target salary range for this position is\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;$28.00 - $34.00 per hour.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Don’t meet every requirement? Studies have shown that \u0026lt;strong\u0026gt;women, communities of color and historically underrepresented\u0026lt;/strong\u0026gt; talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health\u0026lt;a href=\u0026quot;https://insde.co/axkv\u0026quot;\u0026gt; \u0026lt;strong\u0026gt;we are dedicated\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://insde.co/b8no\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth Meets Impact\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be challenged to set and protect your own boundaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Our privacy policy: \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4062490005,"name":"Honolulu, Hawaii, United States","location":"Honolulu, Hawaii, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4676424005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4426325005,"location":{"name":"Remote"},"metadata":null,"id":4676424005,"updated_at":"2026-03-30T18:02:42-04:00","requisition_id":null,"title":"Vice President, Consultant Relations","company_name":"Spring Health","first_published":"2026-03-23T17:43:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a Vice President, Consultant Relations to join our Revenue leadership team. Reporting to the Chief Revenue Officer and leading a high-performing team of 7, you will own the end-to-end consultant relations strategy to eliminate barriers to mental health. This is a full-time, remote position that requires significant travel, typically 4 to 6 times per quarter, to engage with consulting partners and attend industry events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and execute a consultant relations strategy that drives Spring Health awareness and advocacy across the employer and Health Plan healthcare benefit space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a team of 7 Strategic Alliances directors and senior managers by providing clear feedback and guidance that enables growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate the market by building high-level relationships with leaders across top-tier consulting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal marketing to execute targeted consultant campaigns, sponsorships, and events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with sales leadership and cross-functional teams to ensure alignment on our shared mission\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide competitive intelligence and consultant viewpoints to internal stakeholders to inform product and growth roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create an environment of psychological safety and trust where your team can debate ideas and learn from mistakes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate company strategy into clear goals and success criteria for the Alliances team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage team capacity and remove obstacles to ensure sustainable, high-bar performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like in this role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achieve a specific percentage increase in qualified pipeline generated through consultant channels within the first fiscal year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed annual New Bookings targets attributed to Strategic Alliance partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high team engagement and retention scores as measured through quarterly engagement surveys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish formal partnership status or preferred provider recognition with at least two of the top three national consulting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully integrate consultant feedback into the product roadmap, resulting in at least two major feature or service enhancements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of leadership experience in a healthcare or benefits environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading teams focused on large/jumbo employer clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep existing relationships and credibility across top national benefit consulting firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in navigating complex, rapidly changing environments with a strong bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills with the ability to practice candor with care in high-stakes negotiations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical rigor and a data-driven approach to identifying market opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authentic alignment with our mission to eliminate every barrier to mental healthcare\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target salary range for this position is \u0026lt;strong\u0026gt;$225,000-$257,500\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4656884005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4417543005,"location":{"name":"Remote"},"metadata":null,"id":4656884005,"updated_at":"2026-03-24T14:12:29-04:00","requisition_id":null,"title":"Vice President, Partnerships","company_name":"Spring Health","first_published":"2026-02-27T19:25:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Reporting to the CRO and partnering with Legal, Compliance, Implementation, Product \u0026amp;amp; Engineering the VP, Partnerships will own the development and execution of a comprehensive partnership strategy for Spring Health. This includes strategy development, partner sourcing, procuring of net new partnerships, overseeing successful implementations and partnership management. The ideal candidate will have a strong background in business development and partnership ecosystem leadership. This is a full-time position that is fully remote. Travel is required ~2x a month. Travel will include partner meetings, industry events, and internal collaboration as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive partnership ecosystem strategy for Spring Health inclusive of Channel Partnerships, Integration Partnerships, Marketplace Partnerships, Resellers, and Distribution Partners. Initial focus will be on the highest-leverage partnership motions for near-term growth, with prioritization evolving as the ecosystem matures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the partnership P\u0026amp;amp;L, including a quota-carrying responsibility for driving profitable, partner-sourced revenue growth. This role is accountable for forecasting, attribution, and margin performance of partner-driven revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Spring Health’s channel partnerships team and together:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify, prioritize, and engage potential partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead negotiations to finalize partnership agreements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships within partner organizations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct market research to identify trends, competitive landscapes, and new opportunities for partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate significant cross-functional dependencies with Legal, Compliance, Product, and Engineering while maintaining pace and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build operating rigor where process and infrastructure are still evolving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Spring Health at industry events, conferences, and meetings to promote the company’s partnership initiatives and build industry connections\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed annual partner-sourced revenue targets against quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce time-to-first-revenue for new partners through clear activation paths\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase partner activation and sustained contribution rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver partner revenue that is accretive to gross margin over time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have 15+ years of successful business development and/or channel partnership experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of people leadership experience in business development and/or channel partnerships, with demonstrated success leading an existing team in the near term and building or scaling the organization over time as growth demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Employee Benefits ecosystem, with direct exposure to carriers, consultants, benefit technology providers, or digital health partners strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A deep passion to transform the U.S. employee benefits system, especially mental health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and relationship building skills\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background and track record of success as an individual contributor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humility, resourcefulness, directness, ambition, extreme comfortability with change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The target base salary range is \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;$225,000-275,000\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;and is part of a competitive total rewards package including bonus, equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2022-09-radfordcomp\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Radford Global Compensation Database\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;at minimum to ensure competitive and fair pay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt;: We have even more benefits than listed \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. \u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to \u0026lt;a href=\u0026quot;https://www.onemedical.com/membership/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;One Medical\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employer sponsored 401(k) match of up to 2% for retirement planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer competitive paid time off policies including vacation, sick leave and company holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.noom.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Noom\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;a weight management program—based in psychology, that’s tailored to your unique needs and goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to fertility care support through \u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-carrotbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Carrot\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, in addition to $4,000 reimbursement for related fertility expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.link/jd-2023-07-gympassbenefit\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellhub\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;,\u0026amp;nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to \u0026lt;a href=\u0026quot;https://www.brighthorizons.com/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BrightHorizons\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, which provides sponsored child care, back-up care, and elder care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Up to $1,000 Professional Development Reimbursement a year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$200 per year donation matching to support your favorite causes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041275005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011699005,"name":"Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4688863005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4432332005,"location":{"name":"Denver, CO"},"metadata":null,"id":4688863005,"updated_at":"2026-05-18T13:20:36-04:00","requisition_id":"SWDedicated-Trimble-2026Q2-1","title":"Workplace Mental Health Consultant ","company_name":"Spring Health","first_published":"2026-04-27T10:01:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Workplace Mental Health Consultant FULL TIME\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person\u0026amp;nbsp; — whether that’s meditation, coaching, therapy, medication, and beyond.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase \u0026amp;amp; Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will provide individual therapy to employees, management consultations, trainings, peer group sessions, critical incident response, and assessment and referral mental health support to employees at a global technology company. You may also provide consultation to HR, program managers, and people leaders on workplace and organizational issues. This role will report to the Spring Health Clinical Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to executive leaders, managers, Employee Resource Networks, teams, and employees to enhance wellbeing and workplace effectiveness onsite Monday through Thursday in Westminster, CO, from 8:00 a.m.–4:00 p.m. MT and virtually on Fridays from 8:00 a.m.–4:00 p.m. MT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to other customer locations as needed to support onsite employees (5–10% travel expected).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver individual therapy sessions both onsite and virtually, using evidence-based, short-term, solution-focused approaches.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide solution-focused consultations and connect employees to appropriate mental health and wellbeing resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong, trusted relationships with leaders, HR partners, and key stakeholders, and execute against an organization-specific action plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide management consultation to support leaders in addressing employee wellbeing and performance-related concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete management referral intakes, ensure appropriate placement, and guide leaders on EAP protocols and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response, including stabilization, triage, safety planning, and follow-up support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct tailored trainings, workshops, and Spring Health benefit promotion events to increase awareness and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a strong understanding of the customer’s benefit ecosystem and available resources to provide effective referrals and navigation support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends through data and interactions, recommend targeted interventions, and collaborate with customer stakeholders to address workplace needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address barriers to care in partnership with internal teams and customer stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all required documentation, releases, and coordination with providers, HR, and managers are completed appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete accurate, timely documentation of all services and maintain compliance with Spring Health policies and ethical standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in regular case reviews and ongoing collaboration with the customer’s leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Spring Health professionally and reinforce program goals, parameters, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain consistent communication with customers’ points of contact and internal partners through regular meetings and touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other responsibilities as needed to support the success of the role and program.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You hold an unrestricted license to practice psychotherapy in Colorado (e.g., Psychologist, LCSW, LMFT, LPC, LMHC). Applicants requiring clinical supervision cannot be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 3 years of post-graduate clinical experience, including at least 1 year practicing independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience delivering management consultation, critical incident response, and workplace training or presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental Health First Aid certification is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are experienced in evidence-based modalities, including short-term, solution-focused therapy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable providing safety planning and intervention for individuals presenting with elevated risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high-quality, timely documentation and adherence to compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working independently while also collaborating with a multidisciplinary team, including clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You demonstrate strong interpersonal skills and can effectively engage managers, leaders, and diverse employee populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working across organizational levels, including people leaders and individual contributors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You embrace diversity, equity, and inclusion in your work with both clients and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with technology and telehealth platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have reliable home WiFi and a personal device to support multi-factor authentication (2FA) requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;salary\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; for FT range for this position is \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;$85,000-$105,000\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;Individual pay may vary from the target range and is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Don’t meet every requirement? Studies have shown that \u0026lt;strong\u0026gt;women, communities of color and historically underrepresented\u0026lt;/strong\u0026gt; talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health\u0026lt;a href=\u0026quot;https://insde.co/axkv\u0026quot;\u0026gt; \u0026lt;strong\u0026gt;we are dedicated\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://insde.co/b8no\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Our Values\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth Meets Impact\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be challenged to set and protect your own boundaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Our privacy policy: \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4020420005,"name":"Denver, CO","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4685686005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4430617005,"location":{"name":"Renton, Washington, United States"},"metadata":null,"id":4685686005,"updated_at":"2026-05-15T13:13:22-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant (Full Time)","company_name":"Spring Health","first_published":"2026-04-16T12:50:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The workplace mental health consultant role is a unique and exciting opportunity to provide EAP counseling, management consultations, program promotion, critical incident response, and training, etc. to employees as well as case manage mandatory Drug Free Workplace referrals and conduct expatriate readiness interviews. You may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues. This role will report to the Spring Health Clinical Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide on-site support to managers, people teams, and members onsite at the customer location in Renton, WA\u0026amp;nbsp; from 10a-6pm PST M- F.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide management consultation to leaders in order to enhance employee wellbeing and workplace effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct assessment to determine Service Agreement and Recovery Plan for referred employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor employees’ engagement in the mandatory Drug Free Workplace referral process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivery of critical incident response services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct trainings and facilitate Spring Health benefit promotion events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop expert-level understanding of the customer benefit ecosystem and available support programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide solution-focused employee mental health counseling, consultation, support, and connection to appropriate resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required internal training and assignments and attend Spring Health Clinical Team meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that create barriers or disruption to care, with support from leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other responsibilities as it applies to the success of this role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required). You have an unrestricted license to practice psychotherapy in the state you are practicing WA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EAP experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SAP qualified preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CEAP certification preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervisory experience and/or experience working with management and human resource professionals preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated SUD experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with diverse populations (bilingual preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of healthcare settings and community resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech and computer savvy: comfortable adopting new technologies and platforms and efficient in tech-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have been trained and have experience in delivering management consultation, management referrals, critical incident response, and EAP presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;(Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to high quality documentation of service delivery that is completed in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target salary range for this position is $105,000-$120,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4020446005,"name":"Renton, WA","location":"Renton, Washington, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/springhealth66/jobs/4681930005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4428992005,"location":{"name":"Juárez, Chihuahua, Mexico"},"metadata":null,"id":4681930005,"updated_at":"2026-05-28T16:53:32-04:00","requisition_id":null,"title":"Workplace Mental Health Consultant (Part Time), Juárez, Mexico","company_name":"Spring Health","first_published":"2026-04-07T15:08:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our mission: to eliminate every barrier to mental health.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://www.springhealth.com/our-approach\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Precision Mental Healthcare\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8\u0026amp;amp;utm_source=LinkedIn\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;net positive ROI\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; for employers and we are the only company in our category to earn \u0026lt;a href=\u0026quot;https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;external validation\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; of net savings for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Workplace Mental Health Consultant, you will provide management consultations, trainings, critical incident response, and assessment and referral mental health support to employees at a combined multinational pharmaceutical and medical technical healthcare company. You may also provide consultation to Human Resources (HR), program managers, and supervisors on workplace and organizational issues. This role will report to a Spring Health Global Clinical Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from \u0026lt;strong\u0026gt;Monday through Friday\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;from\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;10AM to 4PM MT in Juárez, Mexico.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide solution-focused employee mental health consultation and connection to appropriate resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, as well as actively participate in both customer and Spring Health meetings as appropriate.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and deliver critical incident response\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct company tailored trainings and Spring Health benefit promotion events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete required internal training and assignments and attend Spring Health Clinical Team meetings\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide management consultation that enhances employee wellbeing and workplace effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete accurate and timely documentation of all service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Spring Health and help to support/reinforce program parameters and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other responsibilities as they pertain to the success of this role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we expect from you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must hold a Licenciatura en Psicología (4–5 year Bachelor’s degree) and a valid Título Profesional from an accredited institution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess a valid National Cédula Profesional; additional State Licensure (Cédula Estatal) is strictly required for providers practicing in Jalisco, Michoacán, Baja California, Baja California Sur, Sonora, Aguascalientes, or Colima.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have training and experience delivering management consultation, critical incident response, and workplace trainings or presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience using evidence-based approaches, including short-term, solution-focused therapy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are able to respond quickly and appropriately to employees experiencing panic attacks, anxiety, or other forms of distress onsite, providing stabilization, safety planning, and connection to care when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable educating both managers and employees on mental health awareness, early intervention, and how to access available support resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You proactively promote Spring Health services and help employees understand the full range of available support, including therapy, coaching, and workplace consultation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are committed to accurate, timely documentation of service delivery and are able to summarize interactions in English within Spring Health’s online documentation systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working independently while also collaborating with a broader care team, including other clinicians and Spring Health clinical care navigators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You demonstrate strong interpersonal skills and the ability to build trusted relationships with employees, leaders, and organizational partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You navigate workplace environments with professionalism and sensitivity, including settings that may involve union representation or complex organizational dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring a proactive approach to supporting the workplace by identifying emerging needs, building relationships across teams, and creating opportunities for engagement rather than waiting for issues to arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You acknowledge and embrace diversity and inclusion among teams and clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable supporting workplace engagement activities such as trainings, informational sessions, and tabling events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have flexibility to travel to multiple sites as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable using technology and are competent providing support through telehealth platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The target \u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;hourly\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; for PT range for this position is\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;USD $25.00- $50.00\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt; Individual pay may vary from the target range and is determined by a number of factors including experience, loc\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;ation, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Hypergrowth Meets Impact\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What to expect working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be held accountable to an exceptionally high bar and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be challenged to set and protect your own boundaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will create processes \u0026amp;amp; products that have never existed before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;And…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get to be surrounded by some of the brightest minds in the field\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to learn and grow at an extremely accelerated pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will experience transparency, integrity, \u0026amp;amp;\u0026amp;nbsp; humility from leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be empowered to constantly challenge the status quo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get the space to experiment \u0026amp;amp; innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will become more resourceful and resilient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get to be part of a winning team that opens doors in the future\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; \u0026lt;a href=\u0026quot;https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907\u0026quot;\u0026gt;Research shows\u0026lt;/a\u0026gt; that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to \u0026lt;a href=\u0026quot;https://www.springhealth.com/careers\u0026quot;\u0026gt;Thrive\u0026lt;/a\u0026gt;. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Our privacy policy:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://springhealth.com/privacy-policy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;https://springhealth.com/privacy-policy/\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037176005,"name":"Employer Services","child_ids":[],"parent_id":4043702005}],"offices":[{"id":4060214005,"name":"Juárez, Chihuahua, Mexico","location":"Juárez, Chihuahua, Mexico","child_ids":[],"parent_id":null}]}],"meta":{"total":82}}