{"jobs":[{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4819644101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4447234101,"location":{"name":"Prague"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Contractor","value_type":"single_select"}],"id":4819644101,"updated_at":"2026-06-03T03:13:57-04:00","requisition_id":"1549","title":"Analytics Engineer (Merchant Data Catalogue)","company_name":"ShipMonk","first_published":"2026-05-07T06:02:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are ShipMonk, and we provide logistics services in order fulfillment. Our main business is in the USA, but our modern platform is built by the Product Development team in Prague.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here at ShipMonk, we process up to 100,000 orders per day in our peak season. Our book of business has more than 1,500 clients which are small and medium e-shops, mostly based in the US. We offer the ShipMonk platform as the solution for the whole process. \u0026amp;nbsp;It covers everything from stocking the items to shipping the ready packages to all corners of the world!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;🎯 1. ROLE MISSION\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re looking for an Analytics Engineer to build the Merchant Data Catalogue (MDC) — the data product at the heart of how thousands of merchants understand their logistics. You\u0026#39;ll turn fragmented logistics backend data into a single, standardized, client-ready format that lets merchants answer real questions. The MDC is the data foundation our AI insights platform is built on, so you\u0026#39;ll be designing the models and processes the rest of the stack depends on.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;🏗️ 2. THE HANDS-ON CORE RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, test, and run the pipelines and models behind the MDC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take full ownership of the data product surface, from schema design to day-to-day health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface the MDC through ShipMonk Insights (self-service analytics) so merchants can drill into their own KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlock novel data products — supplier insights, velocity insights, or inventory optimization — by giving them a trustworthy customer-facing model to build on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce data contracts so backend changes never break the client-facing layer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;📈 3. DESIRED EXPERIENCE\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hands-on SQL and Python experience. We care more about drive than tenure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the modern data stack (dbt, Airflow, Snowflake) and BI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building data products, not just maintaining existing ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who wants to understand the business and the people using the data — you spot what merchants need and build for it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;🚀 \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;WHY SHOULD YOU APPLY?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High autonomy from the start — you\u0026#39;ll own the MDC end to end, and your impact will be visible from day one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll work in a small, tight-knit team where what you build matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our Karlín offices come with free snacks, grill parties, and regular educational events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4020104101,"name":"Software Engineering ","child_ids":[],"parent_id":4019075101}],"offices":[{"id":4009422101,"name":"Prague","location":null,"child_ids":[],"parent_id":4009420101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4780699101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4429104101,"location":{"name":"Louisville, Kentucky, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4780699101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1449","title":"Assistant General Manager","company_name":"ShipMonk","first_published":"2026-02-17T06:42:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an Assistant General Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Assistant General Manager establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures the physical condition of the warehouse and equipment is properly maintained\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our AGM\u0026#39;s will ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively manages the budget and P\u0026amp;amp;L of the operation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures operational excellence in all warehouse areas, related equipment, and systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners with others to maintain the proper layout of warehouse and product placement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assistant General Managers are responsible for Monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures accurate timekeeping for direct reports and reporting teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ShipMonk\u0026#39;s AGM\u0026#39;s will lead cultural change within facilities whenever necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures compliance as applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A top priority for our AGM\u0026#39;s is to participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Addresses complaints and resolves problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, our AGM will have a Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AGM\u0026#39;s are required to have a minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with warehouse management systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ShipMonk prefers that all AGM\u0026#39;s have experience with labor management systems and productivity initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AGM\u0026#39;s will set themselves apart by having Lean Six Sigma certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All Operations Leadership must be proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;It is strongly preferred that our AGM\u0026#39;s have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AGM\u0026#39;s should have experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Perks Of Being a ShipMonker:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;• Full health benefits coverage (medical, dental, vision)\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;• Unlimited Paid Vacation Time\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;• 401(k) retirement plan\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;• Referral Bonus Program ShipMonk is an equal opportunity employer.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4804539101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4440115101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4804539101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1501","title":"Assistant General Manager","company_name":"ShipMonk","first_published":"2026-03-25T10:48:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an Assistant General Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Assistant General Manager establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures the physical condition of the warehouse and equipment is properly maintained\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our AGM\u0026#39;s will ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively manages the budget and P\u0026amp;amp;L of the operation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures operational excellence in all warehouse areas, related equipment, and systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners with others to maintain the proper layout of warehouse and product placement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assistant General Managers are responsible for Monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures accurate timekeeping for direct reports and reporting teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ShipMonk\u0026#39;s AGM\u0026#39;s will lead cultural change within facilities whenever necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures compliance as applicable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A top priority for our AGM\u0026#39;s is to participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Addresses complaints and resolves problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, our AGM will have a Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AGM\u0026#39;s are required to have a minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with warehouse management systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ShipMonk prefers that all AGM\u0026#39;s have experience with labor management systems and productivity initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AGM\u0026#39;s will set themselves apart by having Lean Six Sigma certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All Operations Leadership must be proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;It is strongly preferred that our AGM\u0026#39;s have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AGM\u0026#39;s should have experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Perks Of Being a ShipMonker:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;• Full health benefits coverage (medical, dental, vision)\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;• Unlimited Paid Vacation Time\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;• 401(k) retirement plan\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;• Referral Bonus Program ShipMonk is an equal opportunity employer.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4871875101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4473565101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4871875101,"updated_at":"2026-05-28T11:16:57-04:00","requisition_id":"1641","title":"Client Experience Manager","company_name":"ShipMonk","first_published":"2026-05-28T11:15:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role: Own the Metrics. Build the Team.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Pittston, PA based, results-driven, people-first \u0026lt;strong\u0026gt;Client Experience Manager \u0026lt;/strong\u0026gt;(CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You’ll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you\u0026#39;re passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Be Rocking Every Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Performance with Precision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run daily stand-ups, monthly reviews, and quarterly performance planning. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Grow and Coach a Rockstar Team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver clear goals, timely feedback, and structured development paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot burnout, boost morale, and keep your team firing on all cylinders.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Champion the Merchant Experience\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the escalation point for complex or high-touch client issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Build Systems that Scale\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to process improvements, documentation, and training initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape the playbooks and scorecards that define how we deliver excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a voice in cross-functional forums — what happens in support impacts the whole business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What Makes You a Great Fit\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;✔ You’re Data-Obsessed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You don’t just look at metrics — you use them to manage. You know how to translate\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;numbers into actions that improve both the client and team experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;✔ You Know What Great Support Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ve worked within or managed teams that are fast, friendly, and reliable. You\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;understand the difference between hitting a number and delivering real value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;✔ You’re a Builder and a Coach\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You develop people, build systems, and improve processes. You balance empathy with\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;accountability and love helping others level up.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;✔ You Lean In and Take Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You don’t point fingers — when something goes wrong, you roll up your sleeves and fix it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You lead with accountability, stay solutions-focused, and make sure nothing slips through\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;the cracks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;✔ You Stay Cool Under Pressure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When things go sideways (and they will), you lead with calm, clarity, and urgency. You don\u0026#39;t\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;shy away from tough conversations or tight timelines.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What You Bring to the Table\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of owning and improving CSAT, case resolution, and other CX metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coaching and scaling individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with 3PLs or high-growth startups\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Perks That Pack a Punch\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;💰 Competitive Salary + Bonus\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;🏖 Paid Time Off + Paid Holidays\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;🩺 Health, Dental, Vision + 401k with Match\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;🌱 Company Events, Wellness Programs \u0026amp;amp; More\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;📍 HQ in Fort Lauderdale + Global Fulfillment Network\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;🌍 Inclusive, Growth-Oriented Culture\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Ready to lead the support team of the future?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Apply now and help our merchants stress less, grow more — and experience CX like never\u0026amp;nbsp;before.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4774888101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4426342101,"location":{"name":"Fort Worth, Texas, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4774888101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1434","title":"Customer Service Representative","company_name":"ShipMonk","first_published":"2026-02-18T11:27:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sustainable, long-term relationships with merchants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate merchants on service offerings and help them proactively plan to minimize issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support merchant’s projects and assist throughout their lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of experience in a Customer Service position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of Experience in Logistics, Supply Chain, or E-Commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors Degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009438101,"name":"Fort Worth, Texas","location":"Fort Worth, Texas, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4871309101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4473080101,"location":{"name":"Las Vegas, Nevada, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4871309101,"updated_at":"2026-06-03T09:53:26-04:00","requisition_id":"1637","title":"Customer Service Representative","company_name":"ShipMonk","first_published":"2026-06-03T09:53:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sustainable, long-term relationships with merchants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate merchants on service offerings and help them proactively plan to minimize issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support merchant’s projects and assist throughout their lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of experience in a Customer Service position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of Experience in Logistics, Supply Chain, or E-Commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors Degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4869923101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4472112101,"location":{"name":"Las Vegas, Nevada, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4869923101,"updated_at":"2026-05-27T15:02:11-04:00","requisition_id":"1632","title":"Customer Service Representative","company_name":"ShipMonk","first_published":"2026-05-27T15:02:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sustainable, long-term relationships with merchants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate merchants on service offerings and help them proactively plan to minimize issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support merchant’s projects and assist throughout their lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of experience in a Customer Service position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of Experience in Logistics, Supply Chain, or E-Commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors Degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4856436101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4463689101,"location":{"name":"Las Vegas, Nevada, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4856436101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1613","title":"Customer Service Representative","company_name":"ShipMonk","first_published":"2026-05-01T16:17:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sustainable, long-term relationships with merchants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate merchants on service offerings and help them proactively plan to minimize issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support merchant’s projects and assist throughout their lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of experience in a Customer Service position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of Experience in Logistics, Supply Chain, or E-Commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors Degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4763515101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4421022101,"location":{"name":"Toronto, Ontario, Canada"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Seasonal","value_type":"single_select"}],"id":4763515101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1391","title":"Day Shift - Seasonal Warehouse Associate","company_name":"ShipMonk","first_published":"2026-03-20T18:51:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About ShipMonk\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a \u0026lt;strong\u0026gt;growth partner for merchants\u0026lt;/strong\u0026gt;. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a \u0026lt;strong\u0026gt;merchant\u0026lt;/strong\u0026gt;-\u0026lt;strong\u0026gt;first\u0026lt;/strong\u0026gt; mindset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is a leading partner for eCommerce businesses, providing end-to-end Logistics \u0026amp;amp; Fulfillment Services across diverse industries and customers. Founded in 2014, we’re moving fast and changing the way Small and Medium-sized businesses approach the marketplace. ShipMonk enables merchants to focus on building their brand and achieving next-level growth by providing revolutionary multi-channel order fulfillment services and e-commerce management software. Our promise to merchants: Stress Less, Grow More.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Core Values\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these principles every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merchant-first:\u0026lt;/strong\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own it: \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People make ShipMonk:\u0026lt;/strong\u0026gt; We believe in our team and invest in our people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change the score: \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and improving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Get sh*t done:\u0026lt;/strong\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join ShipMonk as a Morning Shift Seasonal Warehouse Associate \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;– Brampton, ON\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Looking for a role where you can \u0026lt;strong\u0026gt;stay active, build new skills, and be part of a team that powers the world of e-commerce\u0026lt;/strong\u0026gt;? ShipMonk is hiring \u0026lt;strong\u0026gt;Seasonal Warehouse Associates\u0026lt;/strong\u0026gt; to join our Brampton Fulfillment Center.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need \u0026lt;strong\u0026gt;driven, reliable team players who thrive in a fast-paced, energetic environment\u0026lt;/strong\u0026gt;. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting pay: $19/hour CAD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Weekly pay every Friday\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Brampton, ON\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Morning shift hours:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;MFD (7:30 AM - 4:00 PM Monday- Friday) \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pick, pack, and sort\u0026lt;/strong\u0026gt; products with accuracy and care, making sure every order is ready for its journey to a happy customer\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare orders\u0026lt;/strong\u0026gt; to ship quickly and efficiently, keeping our fulfillment network running smoothly\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rotate through different warehouse functions, including \u0026lt;strong\u0026gt;receiving, replenishment, inventory, returns, wholesale, and special projects\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay active and engaged\u0026lt;/strong\u0026gt; in a fast paced, high energy warehouse environment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help maintain organization and a safe, clean workspace\u0026lt;/strong\u0026gt;, making ShipMonk a great place to work\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the latest \u0026lt;strong\u0026gt;tech tools\u0026lt;/strong\u0026gt; (scanners, iPads, handheld devices) to make your work faster and more accurate\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in to \u0026lt;strong\u0026gt;support other departments\u0026lt;/strong\u0026gt; whenever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong work ethic\u0026lt;/strong\u0026gt;, positive attitude, and willingness to jump in wherever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;stand/walk for most of your shift\u0026lt;/strong\u0026gt; and lift up to 50 lbs\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a \u0026lt;strong\u0026gt;warehouse setting\u0026lt;/strong\u0026gt; (noise, varying temperatures, and high energy!)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic English reading/writing skills\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be \u0026lt;strong\u0026gt;18 years or older\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous warehouse experience is a plus, but \u0026lt;strong\u0026gt;no experience required, we’ll train you!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love It Here:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive \u0026lt;strong\u0026gt;starting pay + weekly pay\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on training\u0026lt;/strong\u0026gt; with opportunities to learn new skills and grow your career\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A chance to be part of a \u0026lt;strong\u0026gt;team that’s driving the future of e-commerce\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to safety\u0026lt;/strong\u0026gt; – we prioritize a safe, secure, and supportive work environment for everyone\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app\u0026lt;/strong\u0026gt; – withdraw up to \u0026lt;strong\u0026gt;50% of your earned funds before payday\u0026lt;/strong\u0026gt; for financial flexibility\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clean, organized, and collaborative workplace\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;excitement of being part of a fast-growing company\u0026lt;/strong\u0026gt; where your work directly impacts customers across the globe\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re ready to roll up your sleeves, stay active, and join a \u0026lt;strong\u0026gt;fast moving, high energy team\u0026lt;/strong\u0026gt;, apply today and \u0026lt;strong\u0026gt;be part of the ShipMonk family this season!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009354101,"name":"Toronto","location":"Toronto, Ontario, Canada","child_ids":[],"parent_id":4009353101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4785372101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4431338101,"location":{"name":"Las Vegas, Nevada, United States; Louisville, Kentucky, United States; Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4785372101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1454","title":"Director of Loss Prevention and Safety","company_name":"ShipMonk","first_published":"2026-04-27T13:29:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced Director of Loss and Prevention and Safety to join our dynamic team at ShipMonk. The successful candidate will be responsible for leading and overseeing all aspects of safety, loss prevention, and risk management initiatives within our fulfillment center operations. This individual will play a critical role in developing and implementing strategies to ensure the safety of our employees, protect company assets, and minimize operational risk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you’ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement comprehensive safety programs and policies to ensure a safe working environment for all employees in compliance with local, state, and federal regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish, lead and manage safety and loss prevention initiatives, providing guidance, coaching, and support to stakeholders in order to drive a culture of safety and risk awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular assessments and audits of fulfillment center facilities to identify potential safety hazards and security vulnerabilities, and develop action plans to address any issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to design and implement training programs that promote safe work practices, accident prevention, and emergency preparedness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the investigation of workplace incidents, accidents, and near misses, and develop and implement corrective actions to prevent reoccurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with regulatory agencies, law enforcement, and other external stakeholders to ensure compliance and mitigate risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage a comprehensive loss prevention program to minimize theft, shrinkage, and fraud within the fulfillment center operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and trends related to safety, loss prevention, and risk management to identify areas for improvement and implement proactive measures to mitigate potential risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage the budget for safety, loss prevention, and risk management initiatives, ensuring efficient allocation of resources to achieve organizational objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you’ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in occupational health and safety, risk management, or a related field. Master\u0026#39;s degree is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of at least 7 years of experience in a senior safety and loss prevention leadership role within a large-scale fulfillment center, distribution center, or similar operational environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of safety regulations, OSHA standards, and best practices in safety management and loss prevention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and managerial skills with the ability to inspire and motivate a diverse team of safety and loss prevention professionals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical, problem-solving, and decision-making abilities with a focus on proactive risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication and interpersonal skills with the ability to collaborate and influence stakeholders at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional certifications such as Certified Safety Professional (CSP) or Certified Protection Professional (CPP) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in using safety management software, incident reporting systems, and data analysis tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is an onsite position and the individual must sit local to one of our fulfillment centers in Las Vegas, NV, Pittston, PA, or Louisville, KY\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019073101,"name":"Safety \u0026 Loss Prevention","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101},{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101},{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4766902101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4422701101,"location":{"name":"Fort Lauderdale, Florida, United States; Fort Worth, Texas, United States; Las Vegas, Nevada, United States; Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4766902101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1399","title":"Enterprise Account Executive","company_name":"ShipMonk","first_published":"2026-02-11T15:18:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About ShipMonk\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we help eCommerce businesses scale by providing best-in-class third-party logistics (3PL) services. Our team is passionate, driven, and obsessed with helping our clients succeed. If you’re looking for a high-energy, fast-paced environment where innovation and hustle are valued, ShipMonk is the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Account Executive is a critical individual contributor role responsible for driving new business opportunities and converting those opportunities into long-term ShipMonk clients. As a frontline sales professional, the Enterprise Account Executive is an expert in our services and solutions, with a strong focus on prospecting, relationship-building, consultative selling, and closing deals. This role is perfect for self-starters who thrive in a fast-paced sales environment and are eager to help eCommerce brands scale through 3PL fulfillment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Knowledge Expert\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Understand the features and benefits of ShipMonk’s services and present them in a compelling way that meets the needs of prospective clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative Selling\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Deliver engaging, solution-oriented presentations tailored to client pain points. Negotiate service agreements and close new business opportunities with professionalism and urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline Development\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Generate and qualify leads through proactive outreach and networking. Build a robust pipeline of prospective clients aligned with ShipMonk’s ideal customer profile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relationship Builder\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Establish and grow relationships with prospects, representing ShipMonk’s values and “GSD” mindset throughout the sales process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solver\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Identify client challenges and creatively position ShipMonk’s offerings to meet their needs. Think critically and act decisively to move deals forward.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of sales, business development, or account executive experience in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of developing leads and closing new business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High proficiency in navigating CRMs (Salesforce preferred) and sales engagement tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and time management abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think analytically, negotiate service agreements, and adapt to a dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative team player with a strong sense of business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate, energetic, and driven to exceed goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to be onsite up to 5 days per week at a ShipMonk fulfillment center\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 25% of the time to meet with clients in person. Travel may include conducting property tours, hosting client meetings, attending site visits, or supporting other in-person engagements as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why This Role?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make a direct impact by driving new client growth and contributing to ShipMonk’s expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent a fast-growing industry leader in 3PL fulfillment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join a passionate, high-performing sales team with strong leadership support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity for career advancement in a rapidly scaling organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019051101,"name":"Sales","child_ids":[],"parent_id":4018969101}],"offices":[{"id":4009435101,"name":"Fort Lauderdale, Florida","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":4009430101},{"id":4009438101,"name":"Fort Worth, Texas","location":"Fort Worth, Texas, United States","child_ids":[],"parent_id":4009430101},{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101},{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4768073101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4423216101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4768073101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1405","title":"IC Operations Manager","company_name":"ShipMonk","first_published":"2026-03-23T16:12:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;flex flex-col text-sm pb-25\u0026quot;\u0026gt;\n\u0026lt;article class=\u0026quot;text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;a6b282af-1c48-42e3-ac09-b43d8b00d5fe\u0026quot; data-testid=\u0026quot;conversation-turn-178\u0026quot; data-scroll-anchor=\u0026quot;true\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm/main:[--thread-content-margin:--spacing(6)] @w-lg/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;mt-3 w-full empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-center\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/article\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;pointer-events-none h-px w-px absolute bottom-0\u0026quot; data-edge=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operations Manager - Inventory/Training/Quality\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you will be responsible for supporting Shipmonk’s quality and training programs, working hands-on with key stakeholders to drive process excellence, continuous improvement initiatives, and successful site-launch efforts. Core focus areas will include analyzing data to identify root cause and driving continuous improvement projects. You will work collaboratively with Operations, HR, and other teams to evaluate, create, improve, and drive new quality and training processes and systems. A successful candidate will have broad, hands-on experience in operations environments, training execution, analytical skills, and a strong track record of improving operational performance metrics, particularly those related to safety, quality, and productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain a safe work environment for all Associates and Leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relentlessly drive and support continuous improvement efforts across the network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with key stakeholders to identify opportunities in related processes, operations performance levels, and knowledge management practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage both quantitative and qualitative inputs to identify opportunities for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the standard processes and quality assurance measures are in place and being adhered to across the network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead the creation of high-impact training materials and/or processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other managers to share best practices across shifts and the network\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree highly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced, high-growth, and rapidly-changing operations environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage, motivate, direct, lead, train and develop other leaders and team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to clearly define, analyze, summarize, and communicate business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4786323101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431842101,"location":{"name":"Fort Worth, Texas, United States; Las Vegas, Nevada, United States; Louisville, Kentucky, United States; Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4786323101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1462","title":"Industrial Engineer - Warehouse Design \u0026 Automation","company_name":"ShipMonk","first_published":"2026-03-13T11:17:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As the Industrial Engineer - Warehouse Design \u0026amp;amp; Automation, you will be a technical leader responsible for designing, engineering, and scaling warehouse facilities across a multi-site fulfillment network. Your primary mission is to translate business demand and growth forecasts into data-driven, buildable warehouse designs that optimize throughput, labor efficiency, space utilization, and cost.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with Operations, Real Estate, Facilities, IT, Finance, and external automation vendors to deliver standardized, scalable solutions for greenfield builds, expansions, and retrofits. You will bring a strong systems mindset, deep understanding of material flow, and a bias for simplicity, operability, and long-term sustainability.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Warehouse Design \u0026amp;amp; Engineering\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design end-to-end warehouse layouts for new facilities, expansions, and retrofits, supporting high-throughput fulfillment operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer material flows from inbound receiving through outbound shipping, ensuring efficient, safe, and ergonomic processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define building-level requirements including dock counts, clear heights, column spacing, power, floor loading, and equipment zoning, in partnership with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain layout drawings, design assumptions, and engineering narratives for leadership, finance, and vendor review.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;MHE \u0026amp;amp; Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Specify, evaluate, and engineer material handling and automation systems including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conveyors, sorters, and divert systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pick modules, pallet flow, case flow, and mezzanines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AMRs, AGVs, and goods-to-person solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Packaging, labeling, dimensioning, and weighing systems\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Develop functional specifications, throughput targets, and redundancy strategies for automation systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with integrators and vendors through RFPs, design reviews, FAT/SAT, commissioning, and go-live support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Capacity Modeling \u0026amp;amp; Data Analysis\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build capacity, throughput, and labor models using forecasted volumes, SKU profiles, and order characteristics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze peak scenarios, seasonality, and failure modes to stress-test designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify trade-offs between labor, automation, space utilization, service levels, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use post-launch operational data to refine assumptions and continuously improve design standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Financial Analysis \u0026amp;amp; Business Case Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop CapEx and OpEx estimates for MHE and automation investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support ROI, payback period, and total cost of ownership analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance and Leadership to support capital planning and investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive standardization across facilities to reduce engineering variability and lifecycle cost.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Launch Support \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support warehouse launches and expansions through go-live and stabilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Operations, Maintenance, and Controls teams to resolve systemic design issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform post-launch audits and feed learnings back into network design standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and maintain reference designs, engineering standards, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Need\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alternatively, equivalent hands-on experience designing warehouse automation systems may be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in warehouse design, material handling engineering, or automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing high-volume distribution or fulfillment centers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and modeling skills, with advanced proficiency in Excel; SQL, Python, or simulation tools are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in AutoCAD or similar layout and design tools.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in large-scale e-commerce, retail, or 3PL fulfillment networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with WMS concepts and system integration dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Greenfield warehouse launch experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with automation integrators or MHE vendors.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinker with the ability to design for scale, peak, and failure scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven decision maker who can clearly communicate technical trade-offs to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical, operations-aware engineer who values simplicity, maintainability, and standardization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder mindset with a desire to create mechanisms, standards, and repeatable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019053101,"name":"Supply Chain Engineering","child_ids":[4019054101,4019055101,4019056101,4031188101],"parent_id":null}],"offices":[{"id":4009438101,"name":"Fort Worth, Texas","location":"Fort Worth, Texas, United States","child_ids":[],"parent_id":4009430101},{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101},{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101},{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4854729101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4463116101,"location":{"name":"Las Vegas, Nevada, United States; Louisville, Kentucky, United States; Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4854729101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1609","title":"Merchant Success Manager","company_name":"ShipMonk","first_published":"2026-04-30T10:16:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Overview:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are proactively enabling merchants to succeed using your platform, services, or solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant’s growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep dive into each assigned top tier account, learning the business of each merchant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with the merchant’s goals to better guide and service them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update and assist with internal projects for merchants, to increase merchant satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage revenue growth by inspiring merchants to utilize additional services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become the reliable point of contact for each merchant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become the internal go-to for questions regarding top tier merchants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum three years of experience in a relatable Account Management/Client Success role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum one-year experience in a management position (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills required (verbal and written)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to travel to different facilities and client locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upbeat and enthusiastic personality, with a go-getter attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be a problem solver with forward-thinking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Warehouse Management Systems is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Perks Of Being a ShipMonker\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Full health benefits coverage (medical, dental, vision)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited Paid Vacation Time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) retirement plan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4018970101,"name":"Merchant Success","child_ids":[],"parent_id":4018969101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101},{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101},{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4820389101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4447572101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4820389101,"updated_at":"2026-05-26T10:15:11-04:00","requisition_id":"1551","title":"Operations Manager","company_name":"ShipMonk","first_published":"2026-05-26T10:15:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Our Operations Managers drive immense business and personal growth within ShipMonk’s rapidly expanding fulfillment network. Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. You will be responsible for leading, developing, and engaging a team of ShipMonk leaders; with one of your main focuses being to inspire, mentor, and coach your team to constantly improve and grow as individuals and professionals.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain a safe work environment for all Associates and Leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operations Managers will lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other managers to share best practices across shifts and the network\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree highly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage, motivate, direct, lead, train and develop other leaders and team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication and collaboration skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4874956101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4475488101,"location":{"name":"Las Vegas, Nevada, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4874956101,"updated_at":"2026-06-04T15:34:09-04:00","requisition_id":"1654","title":"Operations Supervisor","company_name":"ShipMonk","first_published":"2026-06-04T15:34:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use software to keep records, edit, and manage the inventory flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to upper management on stock levels, issues, employee performance, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly work to improve processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will ensure that facility equipment is properly maintained and safe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with the warehouse manager to make critical decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train new warehouse associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates or Bachelor\u0026#39;s degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years of experience in a supervisory role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of inventory management software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organization, planning skills, and strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will have outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of taking ownership, driving results, and managing change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into data and provide thought-provoking, workable business solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to work on weekends, holidays, and overtime as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to stand for most of the day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift up to 50lbs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4786265101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431809101,"location":{"name":"Louisville, Kentucky, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4786265101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1457","title":"Operations Supervisor","company_name":"ShipMonk","first_published":"2026-02-19T08:35:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use software to keep records, edit, and manage the inventory flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to upper management on stock levels, issues, employee performance, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly work to improve processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will ensure that facility equipment is properly maintained and safe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with the warehouse manager to make critical decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train new warehouse associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates or Bachelor\u0026#39;s degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years of experience in a supervisory role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of inventory management software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organization, planning skills, and strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will have outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of taking ownership, driving results, and managing change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into data and provide thought-provoking, workable business solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to work on weekends, holidays, and overtime as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to stand for most of the day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift up to 50lbs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4786288101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431819101,"location":{"name":"Fort Worth, Texas, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4786288101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1458","title":"Operations Supervisor","company_name":"ShipMonk","first_published":"2026-02-19T08:41:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use software to keep records, edit, and manage the inventory flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to upper management on stock levels, issues, employee performance, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly work to improve processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will ensure that facility equipment is properly maintained and safe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with the warehouse manager to make critical decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train new warehouse associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates or Bachelor\u0026#39;s degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years of experience in a supervisory role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of inventory management software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organization, planning skills, and strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will have outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of taking ownership, driving results, and managing change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into data and provide thought-provoking, workable business solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to work on weekends, holidays, and overtime as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to stand for most of the day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift up to 50lbs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009438101,"name":"Fort Worth, Texas","location":"Fort Worth, Texas, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4786306101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431831101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4786306101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1459","title":"Operations Supervisor","company_name":"ShipMonk","first_published":"2026-02-19T14:58:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use software to keep records, edit, and manage the inventory flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to upper management on stock levels, issues, employee performance, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly work to improve processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will ensure that facility equipment is properly maintained and safe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with the warehouse manager to make critical decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train new warehouse associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates or Bachelor\u0026#39;s degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years of experience in a supervisory role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of inventory management software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organization, planning skills, and strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will have outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of taking ownership, driving results, and managing change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into data and provide thought-provoking, workable business solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to work on weekends, holidays, and overtime as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to stand for most of the day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift up to 50lbs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4786308101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431831101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4786308101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1459","title":"Operations Supervisor","company_name":"ShipMonk","first_published":"2026-02-19T14:58:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use software to keep records, edit, and manage the inventory flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report to upper management on stock levels, issues, employee performance, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly work to improve processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will ensure that facility equipment is properly maintained and safe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with the warehouse manager to make critical decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train new warehouse associates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll need:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associates or Bachelor\u0026#39;s degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years of experience in a supervisory role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of inventory management software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organization, planning skills, and strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Operations Supervisor will have outstanding communication and interpersonal abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of taking ownership, driving results, and managing change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into data and provide thought-provoking, workable business solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to work on weekends, holidays, and overtime as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to stand for most of the day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift up to 50lbs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019072101,"name":"Operations Management","child_ids":[],"parent_id":4019070101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4757102101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4417946101,"location":{"name":"Las Vegas, Nevada, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Seasonal","value_type":"single_select"}],"id":4757102101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1378","title":"Seasonal FT (Day Shift) Warehouse Associate - Start $16/hr \u0026 Weekly Pay","company_name":"ShipMonk","first_published":"2026-01-16T10:39:11-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join ShipMonk as a Morning Shift Seasonal Warehouse Associate\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;– Las Vegas, NV\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Looking for a role where you can \u0026lt;strong\u0026gt;stay active, build new skills, and be part of a team that powers the world of e-commerce\u0026lt;/strong\u0026gt;? ShipMonk is hiring \u0026lt;strong\u0026gt;Seasonal Warehouse Associates\u0026lt;/strong\u0026gt; to join our Las Vegas Fulfillment Center.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need \u0026lt;strong\u0026gt;driven, reliable team players who thrive in a fast-paced, energetic environment\u0026lt;/strong\u0026gt;. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting pay: $16/hour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Weekly pay every Friday\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Las Vegas, NV\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Morning shift hours:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DA (Sunday - Wednesday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DE (Wednesday - Saturday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DC (Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PT (Saturday, Sunday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pick, pack, and sort\u0026lt;/strong\u0026gt; products with accuracy and care, making sure every order is ready for its journey to a happy customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare orders\u0026lt;/strong\u0026gt; to ship quickly and efficiently, keeping our fulfillment network running smoothly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rotate through different warehouse functions, including \u0026lt;strong\u0026gt;receiving, replenishment, inventory, returns, wholesale, and special projects\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay active and engaged\u0026lt;/strong\u0026gt; in a fast paced, high energy warehouse environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help maintain organization and a safe, clean workspace\u0026lt;/strong\u0026gt;, making ShipMonk a great place to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the latest \u0026lt;strong\u0026gt;tech tools\u0026lt;/strong\u0026gt; (scanners, iPads, handheld devices) to make your work faster and more accurate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in to \u0026lt;strong\u0026gt;support other departments\u0026lt;/strong\u0026gt; whenever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong work ethic\u0026lt;/strong\u0026gt;, positive attitude, and willingness to jump in wherever needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;stand/walk for most of your shift\u0026lt;/strong\u0026gt; and lift up to 50 lbs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a \u0026lt;strong\u0026gt;warehouse setting\u0026lt;/strong\u0026gt; (noise, varying temperatures, and high energy!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic English reading/writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be \u0026lt;strong\u0026gt;18 years or older\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous warehouse experience is a plus, but \u0026lt;strong\u0026gt;no experience required, we’ll train you!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love It Here:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive \u0026lt;strong\u0026gt;starting pay + weekly pay\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on training\u0026lt;/strong\u0026gt; with opportunities to learn new skills and grow your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A chance to be part of a \u0026lt;strong\u0026gt;team that’s driving the future of e-commerce\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to safety\u0026lt;/strong\u0026gt; – we prioritize a safe, secure, and supportive work environment for everyone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app\u0026lt;/strong\u0026gt; – withdraw up to \u0026lt;strong\u0026gt;50% of your earned funds before payday\u0026lt;/strong\u0026gt; for financial flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clean, organized, and collaborative workplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;excitement of being part of a fast-growing company\u0026lt;/strong\u0026gt; where your work directly impacts customers across the globe\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re ready to roll up your sleeves, stay active, and join a \u0026lt;strong\u0026gt;fast moving, high energy team\u0026lt;/strong\u0026gt;, apply today and \u0026lt;strong\u0026gt;be part of the ShipMonk family this season!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4757094101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4417940101,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Seasonal","value_type":"single_select"}],"id":4757094101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1376","title":"Seasonal FT Warehouse Associate - Start $14/hr \u0026 Weekly Pay","company_name":"ShipMonk","first_published":"2026-01-16T10:28:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join ShipMonk as a Morning Shift Seasonal Warehouse Associate\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;– Fort Lauderdale, FL\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Looking for a role where you can \u0026lt;strong\u0026gt;stay active, build new skills, and be part of a team that powers the world of e-commerce\u0026lt;/strong\u0026gt;? ShipMonk is hiring \u0026lt;strong\u0026gt;Seasonal Warehouse Associates\u0026lt;/strong\u0026gt; to join our Fort Lauderdale Fulfillment Center.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need \u0026lt;strong\u0026gt;driven, reliable team players who thrive in a fast-paced, energetic environment\u0026lt;/strong\u0026gt;. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting pay: $14/hour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Weekly pay every Friday\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Fort Lauderdale, FL\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Morning shift hours:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DG (Sunday - Thursday 8:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;MFD (Monday - Friday 8:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DH (Sunday, Monday, Wednesday-Friday 8:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pick, pack, and sort\u0026lt;/strong\u0026gt; products with accuracy and care, making sure every order is ready for its journey to a happy customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare orders\u0026lt;/strong\u0026gt; to ship quickly and efficiently, keeping our fulfillment network running smoothly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rotate through different warehouse functions, including \u0026lt;strong\u0026gt;receiving, replenishment, inventory, returns, wholesale, and special projects\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay active and engaged\u0026lt;/strong\u0026gt; in a fast paced, high energy warehouse environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help maintain organization and a safe, clean workspace\u0026lt;/strong\u0026gt;, making ShipMonk a great place to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the latest \u0026lt;strong\u0026gt;tech tools\u0026lt;/strong\u0026gt; (scanners, iPads, handheld devices) to make your work faster and more accurate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in to \u0026lt;strong\u0026gt;support other departments\u0026lt;/strong\u0026gt; whenever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong work ethic\u0026lt;/strong\u0026gt;, positive attitude, and willingness to jump in wherever needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;stand/walk for most of your shift\u0026lt;/strong\u0026gt; and lift up to 50 lbs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a \u0026lt;strong\u0026gt;warehouse setting\u0026lt;/strong\u0026gt; (noise, varying temperatures, and high energy!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic English reading/writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be \u0026lt;strong\u0026gt;18 years or older\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous warehouse experience is a plus, but \u0026lt;strong\u0026gt;no experience required, we’ll train you!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love It Here:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive \u0026lt;strong\u0026gt;starting pay + weekly pay\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on training\u0026lt;/strong\u0026gt; with opportunities to learn new skills and grow your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A chance to be part of a \u0026lt;strong\u0026gt;team that’s driving the future of e-commerce\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to safety\u0026lt;/strong\u0026gt; – we prioritize a safe, secure, and supportive work environment for everyone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app\u0026lt;/strong\u0026gt; – withdraw up to \u0026lt;strong\u0026gt;50% of your earned funds before payday\u0026lt;/strong\u0026gt; for financial flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clean, organized, and collaborative workplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;excitement of being part of a fast-growing company\u0026lt;/strong\u0026gt; where your work directly impacts customers across the globe\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re ready to roll up your sleeves, stay active, and join a \u0026lt;strong\u0026gt;fast moving, high energy team\u0026lt;/strong\u0026gt;, apply today and \u0026lt;strong\u0026gt;be part of the ShipMonk family this season!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009435101,"name":"Fort Lauderdale, Florida","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4761401101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420048101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Seasonal","value_type":"single_select"}],"id":4761401101,"updated_at":"2026-05-27T13:42:02-04:00","requisition_id":"1381","title":"Seasonal FT Warehouse Associate - Start $16/hr \u0026 Weekly Pay","company_name":"ShipMonk","first_published":"2026-04-13T09:39:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join ShipMonk as a Morning Shift Seasonal Warehouse Associate \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;– Pittston, Pennsylvania\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Looking for a role where you can\u0026amp;nbsp;\u0026lt;strong\u0026gt;stay active, build new skills, and be part of a team that powers the world of e-commerce\u0026lt;/strong\u0026gt;? ShipMonk is hiring\u0026amp;nbsp;\u0026lt;strong\u0026gt;Seasonal Warehouse Associates\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our Pittston Fulfillment Center.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need\u0026amp;nbsp;\u0026lt;strong\u0026gt;driven, reliable team players who thrive in a fast-paced, energetic environment\u0026lt;/strong\u0026gt;. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting pay: $16/hour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attendance Incentive - $250 bonus to those who achieve perfect attendance during the dates of 11/28/25 - 12/15/25 (on time to each scheduled shift, staying full shift, attending all mandatory overtime days)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Weekly pay every Friday\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Pittston, Pennsylvania\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Morning shift hours:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DA (Sunday - Wednesday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DE (Wednesday - Saturday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DF (Thursday - Sunday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DS (Saturday - Tuesday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pick, pack, and sort\u0026lt;/strong\u0026gt; products with accuracy and care, making sure every order is ready for its journey to a happy customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare orders\u0026lt;/strong\u0026gt; to ship quickly and efficiently, keeping our fulfillment network running smoothly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rotate through different warehouse functions, including \u0026lt;strong\u0026gt;receiving, replenishment, inventory, returns, wholesale, and special projects\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay active and engaged\u0026lt;/strong\u0026gt; in a fast paced, high energy warehouse environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help maintain organization and a safe, clean workspace\u0026lt;/strong\u0026gt;, making ShipMonk a great place to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the latest \u0026lt;strong\u0026gt;tech tools\u0026lt;/strong\u0026gt; (scanners, iPads, handheld devices) to make your work faster and more accurate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in to \u0026lt;strong\u0026gt;support other departments\u0026lt;/strong\u0026gt; whenever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong work ethic\u0026lt;/strong\u0026gt;, positive attitude, and willingness to jump in wherever needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;stand/walk for most of your shift\u0026lt;/strong\u0026gt; and lift up to 50 lbs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a \u0026lt;strong\u0026gt;warehouse setting\u0026lt;/strong\u0026gt; (noise, varying temperatures, and high energy!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic English reading/writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be \u0026lt;strong\u0026gt;18 years or older\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous warehouse experience is a plus, but \u0026lt;strong\u0026gt;no experience required, we’ll train you!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love It Here:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive \u0026lt;strong\u0026gt;starting pay + weekly pay\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on training\u0026lt;/strong\u0026gt; with opportunities to learn new skills and grow your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A chance to be part of a \u0026lt;strong\u0026gt;team that’s driving the future of e-commerce\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to safety\u0026lt;/strong\u0026gt; – we prioritize a safe, secure, and supportive work environment for everyone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app\u0026lt;/strong\u0026gt; – withdraw up to \u0026lt;strong\u0026gt;50% of your earned funds before payday\u0026lt;/strong\u0026gt; for financial flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clean, organized, and collaborative workplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;excitement of being part of a fast-growing company\u0026lt;/strong\u0026gt; where your work directly impacts customers across the globe\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re ready to roll up your sleeves, stay active, and join a \u0026lt;strong\u0026gt;fast moving, high energy team\u0026lt;/strong\u0026gt;, apply today and \u0026lt;strong\u0026gt;be part of the ShipMonk family this season!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4757095101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4417941101,"location":{"name":"Louisville, Kentucky, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Seasonal","value_type":"single_select"}],"id":4757095101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1377","title":"Seasonal FT Warehouse Associate - Start $16/hr \u0026 Weekly Pay","company_name":"ShipMonk","first_published":"2026-01-21T11:29:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join ShipMonk as a Morning Shift Seasonal Warehouse Associate\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;– Louisville, KY\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Looking for a role where you can \u0026lt;strong\u0026gt;stay active, build new skills, and be part of a team that powers the world of e-commerce\u0026lt;/strong\u0026gt;? ShipMonk is hiring \u0026lt;strong\u0026gt;Seasonal Warehouse Associates\u0026lt;/strong\u0026gt; to join our Louisville Fulfillment Center.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need \u0026lt;strong\u0026gt;driven, reliable team players who thrive in a fast-paced, energetic environment\u0026lt;/strong\u0026gt;. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting pay: $16/hour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Weekly pay every Friday\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Louisville, KY\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Morning shift hours:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DA (Sunday - Wednesday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DE (Wednesday - Saturday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DC (Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pick, pack, and sort\u0026lt;/strong\u0026gt; products with accuracy and care, making sure every order is ready for its journey to a happy customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare orders\u0026lt;/strong\u0026gt; to ship quickly and efficiently, keeping our fulfillment network running smoothly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rotate through different warehouse functions, including \u0026lt;strong\u0026gt;receiving, replenishment, inventory, returns, wholesale, and special projects\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay active and engaged\u0026lt;/strong\u0026gt; in a fast paced, high energy warehouse environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help maintain organization and a safe, clean workspace\u0026lt;/strong\u0026gt;, making ShipMonk a great place to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the latest \u0026lt;strong\u0026gt;tech tools\u0026lt;/strong\u0026gt; (scanners, iPads, handheld devices) to make your work faster and more accurate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in to \u0026lt;strong\u0026gt;support other departments\u0026lt;/strong\u0026gt; whenever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong work ethic\u0026lt;/strong\u0026gt;, positive attitude, and willingness to jump in wherever needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;stand/walk for most of your shift\u0026lt;/strong\u0026gt; and lift up to 50 lbs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a \u0026lt;strong\u0026gt;warehouse setting\u0026lt;/strong\u0026gt; (noise, varying temperatures, and high energy!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic English reading/writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be \u0026lt;strong\u0026gt;18 years or older\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous warehouse experience is a plus, but \u0026lt;strong\u0026gt;no experience required, we’ll train you!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love It Here:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive \u0026lt;strong\u0026gt;starting pay + weekly pay\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on training\u0026lt;/strong\u0026gt; with opportunities to learn new skills and grow your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A chance to be part of a \u0026lt;strong\u0026gt;team that’s driving the future of e-commerce\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to safety\u0026lt;/strong\u0026gt; – we prioritize a safe, secure, and supportive work environment for everyone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app\u0026lt;/strong\u0026gt; – withdraw up to \u0026lt;strong\u0026gt;50% of your earned funds before payday\u0026lt;/strong\u0026gt; for financial flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clean, organized, and collaborative workplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;excitement of being part of a fast-growing company\u0026lt;/strong\u0026gt; where your work directly impacts customers across the globe\u0026#39;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re ready to roll up your sleeves, stay active, and join a \u0026lt;strong\u0026gt;fast moving, high energy team\u0026lt;/strong\u0026gt;, apply today and \u0026lt;strong\u0026gt;be part of the ShipMonk family this season!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4761400101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420048101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Seasonal","value_type":"single_select"}],"id":4761400101,"updated_at":"2026-05-27T13:42:00-04:00","requisition_id":"1381","title":"Seasonal FT Warehouse Associate - Start $16/hr \u0026 Weekly Pay","company_name":"ShipMonk","first_published":"2026-01-19T13:32:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join ShipMonk as a Morning Shift Seasonal Warehouse Associate\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;– Pittston, Pennsylvania\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Looking for a role where you can \u0026lt;strong\u0026gt;stay active, build new skills, and be part of a team that powers the world of e-commerce\u0026lt;/strong\u0026gt;? ShipMonk is hiring \u0026lt;strong\u0026gt;Seasonal Warehouse Associates\u0026lt;/strong\u0026gt; to join our Pittston Fulfillment Center.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need \u0026lt;strong\u0026gt;driven, reliable team players who thrive in a fast-paced, energetic environment\u0026lt;/strong\u0026gt;. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting pay: $16/hour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Weekly pay every Friday\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Pittston, Pennsylvania\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Morning shift hours:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DA (Sunday - Wednesday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DE (Wednesday - Saturday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DF (Thursday - Sunday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DS (Saturday - Tuesday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pick, pack, and sort\u0026lt;/strong\u0026gt; products with accuracy and care, making sure every order is ready for its journey to a happy customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare orders\u0026lt;/strong\u0026gt; to ship quickly and efficiently, keeping our fulfillment network running smoothly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rotate through different warehouse functions, including \u0026lt;strong\u0026gt;receiving, replenishment, inventory, returns, wholesale, and special projects\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay active and engaged\u0026lt;/strong\u0026gt; in a fast paced, high energy warehouse environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help maintain organization and a safe, clean workspace\u0026lt;/strong\u0026gt;, making ShipMonk a great place to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the latest \u0026lt;strong\u0026gt;tech tools\u0026lt;/strong\u0026gt; (scanners, iPads, handheld devices) to make your work faster and more accurate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in to \u0026lt;strong\u0026gt;support other departments\u0026lt;/strong\u0026gt; whenever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong work ethic\u0026lt;/strong\u0026gt;, positive attitude, and willingness to jump in wherever needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;stand/walk for most of your shift\u0026lt;/strong\u0026gt; and lift up to 50 lbs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a \u0026lt;strong\u0026gt;warehouse setting\u0026lt;/strong\u0026gt; (noise, varying temperatures, and high energy!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic English reading/writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be \u0026lt;strong\u0026gt;18 years or older\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous warehouse experience is a plus, but \u0026lt;strong\u0026gt;no experience required, we’ll train you!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love It Here:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive \u0026lt;strong\u0026gt;starting pay + weekly pay\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on training\u0026lt;/strong\u0026gt; with opportunities to learn new skills and grow your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A chance to be part of a \u0026lt;strong\u0026gt;team that’s driving the future of e-commerce\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Attendance Incentive - $250 bonus\u0026lt;/strong\u0026gt; to those who achieve perfect attendance during the dates of 11/28/25 - 12/15/25 (on time to each scheduled shift, staying full shift, attending all mandatory overtime days)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to safety\u0026lt;/strong\u0026gt; – we prioritize a safe, secure, and supportive work environment for everyone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app\u0026lt;/strong\u0026gt; – withdraw up to \u0026lt;strong\u0026gt;50% of your earned funds before payday\u0026lt;/strong\u0026gt; for financial flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clean, organized, and collaborative workplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;excitement of being part of a fast-growing company\u0026lt;/strong\u0026gt; where your work directly impacts customers across the globe\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re ready to roll up your sleeves, stay active, and join a \u0026lt;strong\u0026gt;fast moving, high energy team\u0026lt;/strong\u0026gt;, apply today and \u0026lt;strong\u0026gt;be part of the ShipMonk family this season!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4761518101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420102101,"location":{"name":"Fort Worth, Texas, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Seasonal","value_type":"single_select"}],"id":4761518101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1382","title":"Seasonal FT Warehouse Associate - Start $16/hr \u0026 Weekly Pay","company_name":"ShipMonk","first_published":"2026-01-19T12:24:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join ShipMonk as a Morning Shift Seasonal Warehouse Associate\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;– Fort Worth, TX\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Looking for a role where you can \u0026lt;strong\u0026gt;stay active, build new skills, and be part of a team that powers the world of e-commerce\u0026lt;/strong\u0026gt;? ShipMonk is hiring \u0026lt;strong\u0026gt;Seasonal Warehouse Associates\u0026lt;/strong\u0026gt; to join our Fort Worth Fulfillment Center.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need \u0026lt;strong\u0026gt;driven, reliable team players who thrive in a fast-paced, energetic environment\u0026lt;/strong\u0026gt;. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting pay: $16/hour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Weekly pay every Friday\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Fort Worth, TX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Morning shift hours:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DA (Sunday - Wednesday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DE (Wednesday - Saturday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DS (Saturday - Tuesday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DT (Friday - Monday 6:30 AM - 5:00 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pick, pack, and sort\u0026lt;/strong\u0026gt; products with accuracy and care, making sure every order is ready for its journey to a happy customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare orders\u0026lt;/strong\u0026gt; to ship quickly and efficiently, keeping our fulfillment network running smoothly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rotate through different warehouse functions, including \u0026lt;strong\u0026gt;receiving, replenishment, inventory, returns, wholesale, and special projects\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay active and engaged\u0026lt;/strong\u0026gt; in a fast paced, high energy warehouse environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help maintain organization and a safe, clean workspace\u0026lt;/strong\u0026gt;, making ShipMonk a great place to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the latest \u0026lt;strong\u0026gt;tech tools\u0026lt;/strong\u0026gt; (scanners, iPads, handheld devices) to make your work faster and more accurate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in to \u0026lt;strong\u0026gt;support other departments\u0026lt;/strong\u0026gt; whenever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong work ethic\u0026lt;/strong\u0026gt;, positive attitude, and willingness to jump in wherever needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;stand/walk for most of your shift\u0026lt;/strong\u0026gt; and lift up to 50 lbs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a \u0026lt;strong\u0026gt;warehouse setting\u0026lt;/strong\u0026gt; (noise, varying temperatures, and high energy!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic English reading/writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be \u0026lt;strong\u0026gt;18 years or older\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous warehouse experience is a plus, but \u0026lt;strong\u0026gt;no experience required, we’ll train you!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love It Here:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive \u0026lt;strong\u0026gt;starting pay + weekly pay\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on training\u0026lt;/strong\u0026gt; with opportunities to learn new skills and grow your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A chance to be part of a \u0026lt;strong\u0026gt;team that’s driving the future of e-commerce\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to safety\u0026lt;/strong\u0026gt; – we prioritize a safe, secure, and supportive work environment for everyone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app\u0026lt;/strong\u0026gt; – withdraw up to \u0026lt;strong\u0026gt;50% of your earned funds before payday\u0026lt;/strong\u0026gt; for financial flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clean, organized, and collaborative workplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;excitement of being part of a fast-growing company\u0026lt;/strong\u0026gt; where your work directly impacts customers across the globe\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re ready to roll up your sleeves, stay active, and join a \u0026lt;strong\u0026gt;fast moving, high energy team\u0026lt;/strong\u0026gt;, apply today and \u0026lt;strong\u0026gt;be part of the ShipMonk family this season!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009438101,"name":"Fort Worth, Texas","location":"Fort Worth, Texas, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4757080101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4417932101,"location":{"name":"San Bernardino, California, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Seasonal","value_type":"single_select"}],"id":4757080101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1375","title":"Seasonal FT Warehouse Associate - Start $17/hr \u0026 Weekly Pay","company_name":"ShipMonk","first_published":"2026-01-16T10:24:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 18pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Join ShipMonk as a Morning Shift Seasonal Warehouse Associate\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;– San Bernardino, CA\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Looking for a role where you can \u0026lt;strong\u0026gt;stay active, build new skills, and be part of a team that powers the world of e-commerce\u0026lt;/strong\u0026gt;? ShipMonk is hiring \u0026lt;strong\u0026gt;Seasonal Warehouse Associates\u0026lt;/strong\u0026gt; to join our San Bernardino Fulfillment Center.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need \u0026lt;strong\u0026gt;driven, reliable team players who thrive in a fast-paced, energetic environment\u0026lt;/strong\u0026gt;. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Starting pay: $17/hour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Weekly pay every Friday\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: San Bernardino, CA\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Morning shift hours:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DG (Sunday - Thursday 7:00 AM - 3:30 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;DQ (Tuesday - Saturday 7:00 AM - 3:30 PM)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pick, pack, and sort\u0026lt;/strong\u0026gt; products with accuracy and care, making sure every order is ready for its journey to a happy customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare orders\u0026lt;/strong\u0026gt; to ship quickly and efficiently, keeping our fulfillment network running smoothly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rotate through different warehouse functions, including \u0026lt;strong\u0026gt;receiving, replenishment, inventory, returns, wholesale, and special projects\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay active and engaged\u0026lt;/strong\u0026gt; in a fast paced, high energy warehouse environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help maintain organization and a safe, clean workspace\u0026lt;/strong\u0026gt;, making ShipMonk a great place to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use the latest \u0026lt;strong\u0026gt;tech tools\u0026lt;/strong\u0026gt; (scanners, iPads, handheld devices) to make your work faster and more acurate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jump in to \u0026lt;strong\u0026gt;support other departments\u0026lt;/strong\u0026gt; whenever needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;strong work ethic\u0026lt;/strong\u0026gt;, positive attitude, and willingness to jump in wherever needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;stand/walk for most of your shift\u0026lt;/strong\u0026gt; and lift up to 50 lbs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a \u0026lt;strong\u0026gt;warehouse setting\u0026lt;/strong\u0026gt; (noise, varying temperatures, and high energy!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic English reading/writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be \u0026lt;strong\u0026gt;18 years or older\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous warehouse experience is a plus, but \u0026lt;strong\u0026gt;no experience required, we’ll train you!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love It Here:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive \u0026lt;strong\u0026gt;starting pay + weekly pay\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on training\u0026lt;/strong\u0026gt; with opportunities to learn new skills and grow your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A chance to be part of a \u0026lt;strong\u0026gt;team that’s driving the future of e-commerce\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to safety\u0026lt;/strong\u0026gt; – we prioritize a safe, secure, and supportive work environment for everyone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily payout option with the Rain app\u0026lt;/strong\u0026gt; – withdraw up to \u0026lt;strong\u0026gt;50% of your earned funds before payday\u0026lt;/strong\u0026gt; for financial flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clean, organized, and collaborative workplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;excitement of being part of a fast-growing company\u0026lt;/strong\u0026gt; where your work directly impacts customers across the globe\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re ready to roll up your sleeves, stay active, and join a \u0026lt;strong\u0026gt;fast moving, high energy team\u0026lt;/strong\u0026gt;, apply today and \u0026lt;strong\u0026gt;be part of the ShipMonk family this season!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009445101,"name":"San Bernardino, California","location":"San Bernardino, California, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4676049101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4380669101,"location":{"name":"Prague"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Contractor","value_type":"single_select"}],"id":4676049101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1197","title":"Senior AI \u0026 Data Analyst/Engineer","company_name":"ShipMonk","first_published":"2026-01-30T11:28:03-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are ShipMonk, and we provide logistics services in order fulfillment. Our main business is in the USA, but our modern platform is built by the Product Development team in Prague.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here at ShipMonk, we process up to 100,000 orders per day in our peak season. Our book of business has more than 1,500 clients, which are small and medium e-shops, mostly based in the US. We offer the ShipMonk platform as the solution for the whole process. \u0026amp;nbsp;It covers everything from stocking the items to shipping the ready packages to all corners of the world!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for an AI \u0026amp;amp; Data Analyst in \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Prague \u0026lt;/span\u0026gt;to help us build our AI domain from the ground up. This is a pioneering role with full freedom to shape direction. You will drive real business value through initiatives like automated root cause analysis with AI agents. You will design the tools, processes, and projects while working closely with ShipMonk leadership. Join us in Prague and shape the future of how we use AI.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape tools, processes, and bring real business value through data, AI and traditional ML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take full ownership – dig in, figure things out, and get them done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI projects from prototypes to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical complexity with business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with business stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore and utilize our tech stack (and go beyond it when needed).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI frameworks and tooling (Pydantic AI, Langfuse, or alternatives).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong skills in Python and SQL, experience with analytical databases (Snowflake or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow orchestration (Airflow or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to turn prototypes into production-ready solution using AI and ML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pragmatic approach: balance between business value and technical complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactivity and autonomy – you don’t wait for perfect tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills for working with leadership and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your team and stakeholders\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;For now you will be in tandem with \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/jana-rezabkova/\u0026quot;\u0026gt;Jana.\u0026lt;/a\u0026gt; She is an experienced go to person for our company leadership. In future you will also have other colleagues since we plan to scale this domain.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why should you apply?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will attend our beautiful Karlín Offices with free snacks, grill parties and many educational events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role has direct access to leadership, your work won’t get lost in layers of management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High autonomy from the start – no waiting for perfect tasks, you’ll own problems and solve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We give you room to experiment, fail fast, and learn quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will work in a small, tight team – your impact will be visible from the beginning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019075101,"name":"Product \u0026 Development","child_ids":[4019077101,4019078101,4019081101,4020104101,4042078101,4075845101,4075846101],"parent_id":null}],"offices":[{"id":4009422101,"name":"Prague","location":null,"child_ids":[],"parent_id":4009420101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4713718101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4398093101,"location":{"name":"Louisville, Kentucky, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4713718101,"updated_at":"2026-06-01T11:01:22-04:00","requisition_id":"1300","title":"Senior Manager , Inventory Control and Quality Assurance","company_name":"ShipMonk","first_published":"2025-11-18T15:12:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About ShipMonk\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;strong\u0026gt;growth partner for merchants\u0026lt;/strong\u0026gt;. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower\u0026amp;nbsp;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500\u0026amp;nbsp;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by\u0026amp;nbsp;providing everything from the fastest click-to-delivery and real-time inventory to custom\u0026amp;nbsp;solutions—all with a\u0026amp;nbsp;\u0026lt;strong\u0026gt;merchant\u0026lt;/strong\u0026gt;-\u0026lt;strong\u0026gt;first\u0026lt;/strong\u0026gt;\u0026amp;nbsp;mindset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Core Values\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these\u0026amp;nbsp;principles every day.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Merchant-first:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Own it:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;People make ShipMonk:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We believe in our team and invest in our people.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Change the score:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and\u0026amp;nbsp;improving.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Get sh*t done:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We\u0026#39;re a fast-paced, high-growth company that values action and\u0026amp;nbsp;results.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced Senior Manger to join the Inventory Control \u0026amp;amp; Quality Assurance (ICQA) team at ShipMonk. As a member of the ICQA team, this role will be responsible for ensuring best-in-class levels of inventory control and operational quality across multiple ShipMonk fulfillment centers, ensuring data accuracy, process execution, and driving continuous improvement through hands-on participation in operations and generating actionable insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with local operations and Inventory Control leadership to drive best in class Inventory Control \u0026amp;amp; Quality Assurance results, with multi-site responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement inventory control strategies and processes to maintain optimal levels of inventory accuracy, process quality, and operational execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze inventory/quality data and performance trends to identify areas for process- and/or execution-based improvement, driving through to the delivery of sustained performance and potential cost savings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and generate new inventory control processes, reports, dashboards and metrics to provide insights into stock levels, trends and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize inventory management systems and technology to streamline processes and improve both data accuracy and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and support continuous improvement initiatives to enhance inventory management processes and optimize warehouse operations, both on-site and virtually across multiple locations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What you’ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in supply chain management, industrial engineering, or a related field preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, process development and process optimization, preferably in a fulfillment center or distribution environment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is an onsite role at any one of our FC\u0026#39;s.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving abilities with a detail-oriented mindset. With the ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Tableau, SQL etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL for data extraction and report generations preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization. This role will require working with and through local partners, throughout the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 20%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031188101,"name":"Continuous Improvement","child_ids":[],"parent_id":4019053101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101},{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4713717101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4398093101,"location":{"name":"Las Vegas, Nevada, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4713717101,"updated_at":"2026-06-01T11:00:40-04:00","requisition_id":"1300","title":"Senior Manager, Inventory Control and Quality Assurance","company_name":"ShipMonk","first_published":"2025-11-18T15:12:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About ShipMonk\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;strong\u0026gt;growth partner for merchants\u0026lt;/strong\u0026gt;. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower\u0026amp;nbsp;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500\u0026amp;nbsp;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by\u0026amp;nbsp;providing everything from the fastest click-to-delivery and real-time inventory to custom\u0026amp;nbsp;solutions—all with a\u0026amp;nbsp;\u0026lt;strong\u0026gt;merchant\u0026lt;/strong\u0026gt;-\u0026lt;strong\u0026gt;first\u0026lt;/strong\u0026gt;\u0026amp;nbsp;mindset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Core Values\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these\u0026amp;nbsp;principles every day.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Merchant-first:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Own it:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;People make ShipMonk:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We believe in our team and invest in our people.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Change the score:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and\u0026amp;nbsp;improving.\u0026lt;br\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Get sh*t done:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We\u0026#39;re a fast-paced, high-growth company that values action and\u0026amp;nbsp;results.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced Senior Manger to join the Inventory Control \u0026amp;amp; Quality Assurance (ICQA) team at ShipMonk. As a member of the ICQA team, this role will be responsible for ensuring best-in-class levels of inventory control and operational quality across multiple ShipMonk fulfillment centers, ensuring data accuracy, process execution, and driving continuous improvement through hands-on participation in operations and generating actionable insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with local operations and Inventory Control leadership to drive best in class Inventory Control \u0026amp;amp; Quality Assurance results, with multi-site responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement inventory control strategies and processes to maintain optimal levels of inventory accuracy, process quality, and operational execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze inventory/quality data and performance trends to identify areas for process- and/or execution-based improvement, driving through to the delivery of sustained performance and potential cost savings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and generate new inventory control processes, reports, dashboards and metrics to provide insights into stock levels, trends and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize inventory management systems and technology to streamline processes and improve both data accuracy and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and support continuous improvement initiatives to enhance inventory management processes and optimize warehouse operations, both on-site and virtually across multiple locations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;What you’ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in supply chain management, industrial engineering, or a related field preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, process development and process optimization, preferably in a fulfillment center or distribution environment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is an onsite role at any one of our FC\u0026#39;s.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving abilities with a detail-oriented mindset. With the ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Tableau, SQL etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL for data extraction and report generations preferred but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization. This role will require working with and through local partners, throughout the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 20%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031188101,"name":"Continuous Improvement","child_ids":[],"parent_id":4019053101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101},{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4817766101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4446306101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4817766101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1543","title":"Senior Manager, Launch \u0026 Solutions","company_name":"ShipMonk","first_published":"2026-04-07T11:56:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Manager, Launch \u0026amp;amp; Solutions\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merchant Launch \u0026amp;amp; Solutions:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, track, and analyze metrics related to the launch of new merchants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and support the implementation of new service offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;On-Site Support \u0026amp;amp; Leadership Development:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in supply chain management, logistics, business administration, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and team management skills with a proven track record of driving results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean program leadership and/or certification(s) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in Wholesale/B2B fulfillment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 15-25%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031188101,"name":"Continuous Improvement","child_ids":[],"parent_id":4019053101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4817767101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4446307101,"location":{"name":"Louisville, Kentucky, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4817767101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1544","title":"Senior Manager, Launch \u0026 Solutions","company_name":"ShipMonk","first_published":"2026-04-07T11:56:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Manager, Launch \u0026amp;amp; Solutions\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merchant Launch \u0026amp;amp; Solutions:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, track, and analyze metrics related to the launch of new merchants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and support the implementation of new service offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;On-Site Support \u0026amp;amp; Leadership Development:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in supply chain management, logistics, business administration, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and team management skills with a proven track record of driving results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean program leadership and/or certification(s) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred experience in Wholesale/B2B fulfillment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 15-25%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031188101,"name":"Continuous Improvement","child_ids":[],"parent_id":4019053101}],"offices":[{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4822265101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4448401101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4822265101,"updated_at":"2026-05-15T08:47:49-04:00","requisition_id":"1554","title":"Senior Product Manager – Fulfillment Value-Added Services (VAS)","company_name":"ShipMonk","first_published":"2026-04-01T15:23:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Product Manager\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; East Coast US\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Senior Product Manager – Fulfillment Value-Added Services (VAS)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is looking for a \u0026lt;strong\u0026gt;Senior Product Manager – Fulfillment Value-Added Services (VAS)\u0026lt;/strong\u0026gt; to lead the charge in operational customization. While others just ship boxes, we craft experiences and enable global scale. In this role, you will own the roadmap for everything that makes a package \u0026quot;special\u0026quot;—from high-tech personalization like engraving and embroidery to high-stakes B2B requirements like UPC tagging and retail ticketing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mission is to take a merchant’s complex, multi-step project—whether it\u0026#39;s a bespoke subscription box or a massive retail replenishment order—and translate it into seamless, system-driven transactions. You’ll work at the intersection of e-commerce logic, retail compliance, and physical throughput, \u0026lt;strong\u0026gt;ensuring that custom becomes configurable and slow becomes scalable.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desired Experience:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PM Core:\u0026lt;/strong\u0026gt; 5+ years of experience in product management, specifically within logistics, manufacturing, or e-commerce tech.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with creating \u0026lt;strong\u0026gt;process flow diagrams\u0026lt;/strong\u0026gt;, swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise:\u0026lt;/strong\u0026gt; 2+ years of experience with \u0026lt;strong\u0026gt;WMS (Warehouse Management Systems)\u0026lt;/strong\u0026gt;, kitting logic, or Bill of Materials (BOM) management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Research: \u0026lt;/strong\u0026gt;Conduct interviews and engage with ShipMonk clients to understand inventory challenges and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;VAS Roadmap Ownership:\u0026lt;/strong\u0026gt; Lead the product lifecycle for specialized fulfillment—turning \u0026quot;Special Projects\u0026quot; into standard, scalable offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Implementation \u0026amp;amp; Adoption: \u0026lt;/strong\u0026gt;Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workflow Architecture:\u0026lt;/strong\u0026gt; Design \u0026quot;Cart-to-Floor\u0026quot; flows that ensure a customer\u0026#39;s request for a \u0026quot;blue ribbon, tagged, and engraved\u0026quot; item is instantly translated into a clear task for a warehouse associate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complexity Breakdown:\u0026lt;/strong\u0026gt; Take messy, complex kitting projects and deconstruct them into system-driven, step-by-step digital transactions to minimize human error and maximize speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Personalization Tech Integration:\u0026lt;/strong\u0026gt; Manage the software side of hardware—integrating engraving, embroidery, and custom labeling tech directly into our fulfillment stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Engineering:\u0026lt;/strong\u0026gt; Partner with Warehouse Ops to optimize \u0026quot;Special Project\u0026quot; stations, ensuring the physical layout matches the digital workflow you’ve built.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalability \u0026amp;amp; Automation:\u0026lt;/strong\u0026gt; Move the needle from manual, one-off projects to automated, repeatable processes that can scale across our entire global network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merchant Enablement:\u0026lt;/strong\u0026gt; Build intuitive interfaces that allow merchants to configure their own \u0026quot;Value-Added\u0026quot; rules without needing a support ticket.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Decisions:\u0026lt;/strong\u0026gt; Use operational KPIs to identify bottlenecks in the kitting process. If a specific \u0026quot;tagging\u0026quot; step is slowing us down, you’re the one who finds out why and fixes it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt; Act as the glue between Sales (who sells the vision), Engineering (who builds the logic), and Operations (who does the work).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4075844101,"name":"Product Management","child_ids":[],"parent_id":4019061101}],"offices":[{"id":4010394101,"name":"North America","location":null,"child_ids":[],"parent_id":4010393101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4766897101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4422699101,"location":{"name":"Fort Lauderdale, Florida, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4766897101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1398","title":"Sr. Account Executive","company_name":"ShipMonk","first_published":"2026-01-28T08:49:11-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;What you\u0026#39;ll do:\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Product Knowledge Expert: Understand ShipMonk’s products’ features allowing you to present the benefits accurately and persuasively. We need enthusiastic individuals to be passionate about ShipMonk’s products and eager to share the benefits while selling to perspective clients.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Presentation Skills: Able to facilitate a flawless presentation that engages the customer, interprets and understands the mindset of the listener while providing a consultative approach to negotiate service agreements to close business.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Relationship Builder: Construct strong relationships with customers that embody the Shipmonk \u0026quot;GSD\u0026quot; attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Problem Solver: Find that solutions equal customer retention and closed deals. Candidates must use critical thinking to identify an issue and provide solutions that win business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;What you\u0026#39;ll need:\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;A minimum of 2 years of sales, portfolio, account executive or relationship management experience with the proven ability to accelerate account growth and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;The ability to navigate multiple internal systems and tools and thrive in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;The ability to work effectively within a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Prior experience with Salesforce or similar CRM tool\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Strong written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;This role requires an analytical mind that can think innovatively and challenge traditional servicing approaches\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ability to negotiate service agreements\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Ability to build relationships\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Organizational and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Enthusiastic and passionate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019051101,"name":"Sales","child_ids":[],"parent_id":4018969101}],"offices":[{"id":4009435101,"name":"Fort Lauderdale, Florida","location":"Fort Lauderdale, Florida, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4754074101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4415726101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4754074101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1371","title":"Sr. Client Experience Manager","company_name":"ShipMonk","first_published":"2026-01-19T09:18:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role: Lead Leaders. Scale the Future of CX.\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Senior Manager, Client Experience \u0026lt;/strong\u0026gt;to lead and evolve our client experience operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you’re a seasoned leader with \u0026lt;strong\u0026gt;3PL or logistics experience\u0026lt;/strong\u0026gt;, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Be Rocking Every Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Lead Through Leaders\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage, mentor, and develop CX Managers overseeing multi-site teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong leadership rhythms around coaching, calibration, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop future leaders through performance reviews, succession planning, and growth frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of trust, ownership, accountability, and results across distributed teams.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Own the Metrics That Matter\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive outcomes for \u0026lt;strong\u0026gt;CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to identify trends, build action plans, and execute performance improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead WBRs and MBRs that move from reporting to real operational impact.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Champion the Merchant Experience\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026lt;strong\u0026gt;senior escalation point\u0026lt;/strong\u0026gt; for complex or high-value merchant concerns across the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify root causes and drive proactive communication strategies to prevent repeat issues.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Drive Innovation and Efficiency\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance innovation with operational discipline - ensuring change drives measurable results.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Build Systems That Scale\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support network-wide standardization of reporting, quality assurance, and process excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Champion Culture and Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize wins, celebrate milestones, and maintain energy through periods of high demand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What Makes You a Great Fit\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;✔ \u0026lt;strong\u0026gt;You’ve Led Leaders\u0026lt;/strong\u0026gt; - you know how to develop managers and scale performance across sites.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;✔ \u0026lt;strong\u0026gt;You’re Both Analytical and Empathetic\u0026lt;/strong\u0026gt; - you manage through data but lead through people.\u0026lt;br\u0026gt;✔ \u0026lt;strong\u0026gt;You Bridge Strategy and Execution\u0026lt;/strong\u0026gt; - you can move seamlessly from coaching a manager to shaping regional strategy.\u0026lt;br\u0026gt;✔ \u0026lt;strong\u0026gt;You’re Comfortable on the Floor and in the Exec room\u0026lt;/strong\u0026gt; - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.\u0026lt;br\u0026gt;✔ \u0026lt;strong\u0026gt;You Embrace Innovation\u0026lt;/strong\u0026gt; - you see technology and AI as tools to enhance and not replace the human experience.\u0026lt;br\u0026gt;✔ \u0026lt;strong\u0026gt;You’re Ambitious and Growth-Minded\u0026lt;/strong\u0026gt; - you don’t shy away from challenges; you seek them. You’ll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You Bring to the Table\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–8 years of progressive leadership experience in \u0026lt;strong\u0026gt;Customer Experience, Operations, or Service Management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least \u0026lt;strong\u0026gt;3+ years managing managers\u0026lt;/strong\u0026gt; or multi-site teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of driving improvements in \u0026lt;strong\u0026gt;CSAT, FRT, Resolution Time, and Cost per Case\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in \u0026lt;strong\u0026gt;3PL, logistics, or eCommerce fulfillment\u0026lt;/strong\u0026gt; environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;CRM, ticketing, and workforce management platforms\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Ready to Redefine the Merchant Experience?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver \u0026lt;strong\u0026gt;Michelin-Star service at scale.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At ShipMonk, we’re a \u0026lt;strong\u0026gt;leadership factory\u0026lt;/strong\u0026gt; - we build leaders, not just teams. If you’re hungry to grow, ready to build, and excited to lead transformation, this is where you’ll do some of the best work of your career.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4856440101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4463690101,"location":{"name":"Louisville, Kentucky, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4856440101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1614","title":"Sr. Customer Service Representative","company_name":"ShipMonk","first_published":"2026-05-01T16:17:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role: Be a customer hero!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a customer service superstar ready to take your skills to the next level? ShipMonk\u0026amp;nbsp;is on the hunt for a dynamic and ingenious \u0026lt;strong\u0026gt;Senior Customer Service Representative\u0026lt;/strong\u0026gt; to\u0026amp;nbsp;be a cornerstone of our merchant success! In this pivotal role, you\u0026#39;re more than just\u0026amp;nbsp;support; you\u0026#39;re a strategic partner, a problem-solver, and a direct contributor to our\u0026amp;nbsp;merchants\u0026#39; \u0026quot;Happiness.\u0026quot;\u0026amp;nbsp;You\u0026#39;ll leverage your advanced account management and customer service expertise to\u0026amp;nbsp;provide exceptional training, proactive support, and build lasting relationships. If you thrive\u0026amp;nbsp;on expertly juggling tasks, from tracking down product details to coordinating with\u0026amp;nbsp;warehouse teams and developers, all while making our merchants feel valued and\u0026amp;nbsp;understood – then this is the role for YOU. You\u0026#39;re the expert who knows how to get sh*t\u0026amp;nbsp;done, and we can\u0026#39;t wait for you to join our crew.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What will you be doing? Driving customer success and happiness!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Merchant Advocacy \u0026amp;amp; Proactive Problem-Solving:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Strategic Support \u0026amp;amp; Value Creation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively support merchants\u0026#39; special projects, guiding them through the entire lifecycle with expertise and enthusiasm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Expertise Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become a sought-after Subject Matter Expert (SME) within the Customer Service team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously deepen your understanding of ShipMonk\u0026#39;s services, internal processes, and the e-commerce landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Relationship Pro:\u0026lt;/strong\u0026gt; You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You\u0026#39;re a master at building rapport and trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving Guru:\u0026lt;/strong\u0026gt; You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational Mastermind:\u0026lt;/strong\u0026gt; You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Logistics \u0026amp;amp; E-commerce Savvy:\u0026lt;/strong\u0026gt; You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants\u0026#39; language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Initiative \u0026amp;amp; Drive:\u0026lt;/strong\u0026gt; You\u0026#39;re self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Collaborator \u0026amp;amp; Mentor:\u0026lt;/strong\u0026gt; You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Comfortable \u0026amp;amp; Analytical:\u0026lt;/strong\u0026gt; You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Obsessed:\u0026lt;/strong\u0026gt; You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants\u0026#39; success. You go the extra mile every time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of proven experience in a dynamic Customer Service or Account Management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent relevant work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stellar verbal communication, active listening, and de-escalation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills for crafting professional and effective emails and chat interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in basic computer applications and a willingness to master new software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A positive, can-do attitude, a robust work ethic, and an unwavering desire to create \u0026quot;Happiness\u0026quot; for our merchants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Work at ShipMonk: Perks That Pack a Punch!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PTO: \u0026lt;/strong\u0026gt;Take control of your work-life balance with paid time off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays: \u0026lt;/strong\u0026gt;Enjoy 9 paid holidays throughout the year in the US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401k Matching:\u0026lt;/strong\u0026gt; We invest in your future with a generous 401k match.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merit Reviews:\u0026lt;/strong\u0026gt; Get rewarded for your hard work and dedication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Company Events:\u0026lt;/strong\u0026gt; Work hard, and play hard with regular team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Referral Program: \u0026lt;/strong\u0026gt;Get rewarded for helping us find amazing talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inclusive Culture:\u0026lt;/strong\u0026gt; Be yourself and thrive in our casual and upbeat environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits:\u0026lt;/strong\u0026gt; We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4871314101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4473082101,"location":{"name":"Las Vegas, Nevada, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4871314101,"updated_at":"2026-06-03T09:55:58-04:00","requisition_id":"1638","title":"Sr. Customer Service Representative","company_name":"ShipMonk","first_published":"2026-06-03T09:55:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role: Be a customer hero!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a customer service superstar ready to take your skills to the next level? ShipMonk\u0026amp;nbsp;is on the hunt for a dynamic and ingenious \u0026lt;strong\u0026gt;Senior Customer Service Representative\u0026lt;/strong\u0026gt; to\u0026amp;nbsp;be a cornerstone of our merchant success! In this pivotal role, you\u0026#39;re more than just\u0026amp;nbsp;support; you\u0026#39;re a strategic partner, a problem-solver, and a direct contributor to our\u0026amp;nbsp;merchants\u0026#39; \u0026quot;Happiness.\u0026quot;\u0026amp;nbsp;You\u0026#39;ll leverage your advanced account management and customer service expertise to\u0026amp;nbsp;provide exceptional training, proactive support, and build lasting relationships. If you thrive\u0026amp;nbsp;on expertly juggling tasks, from tracking down product details to coordinating with\u0026amp;nbsp;warehouse teams and developers, all while making our merchants feel valued and\u0026amp;nbsp;understood – then this is the role for YOU. You\u0026#39;re the expert who knows how to get sh*t\u0026amp;nbsp;done, and we can\u0026#39;t wait for you to join our crew.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What will you be doing? Driving customer success and happiness!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Merchant Advocacy \u0026amp;amp; Proactive Problem-Solving:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Strategic Support \u0026amp;amp; Value Creation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively support merchants\u0026#39; special projects, guiding them through the entire lifecycle with expertise and enthusiasm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Expertise Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become a sought-after Subject Matter Expert (SME) within the Customer Service team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously deepen your understanding of ShipMonk\u0026#39;s services, internal processes, and the e-commerce landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Relationship Pro:\u0026lt;/strong\u0026gt; You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You\u0026#39;re a master at building rapport and trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving Guru:\u0026lt;/strong\u0026gt; You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational Mastermind:\u0026lt;/strong\u0026gt; You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Logistics \u0026amp;amp; E-commerce Savvy:\u0026lt;/strong\u0026gt; You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants\u0026#39; language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Initiative \u0026amp;amp; Drive:\u0026lt;/strong\u0026gt; You\u0026#39;re self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Collaborator \u0026amp;amp; Mentor:\u0026lt;/strong\u0026gt; You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Comfortable \u0026amp;amp; Analytical:\u0026lt;/strong\u0026gt; You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Obsessed:\u0026lt;/strong\u0026gt; You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants\u0026#39; success. You go the extra mile every time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of proven experience in a dynamic Customer Service or Account Management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent relevant work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stellar verbal communication, active listening, and de-escalation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills for crafting professional and effective emails and chat interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in basic computer applications and a willingness to master new software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A positive, can-do attitude, a robust work ethic, and an unwavering desire to create \u0026quot;Happiness\u0026quot; for our merchants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Work at ShipMonk: Perks That Pack a Punch!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PTO: \u0026lt;/strong\u0026gt;Take control of your work-life balance with paid time off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays: \u0026lt;/strong\u0026gt;Enjoy 9 paid holidays throughout the year in the US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401k Matching:\u0026lt;/strong\u0026gt; We invest in your future with a generous 401k match.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merit Reviews:\u0026lt;/strong\u0026gt; Get rewarded for your hard work and dedication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Company Events:\u0026lt;/strong\u0026gt; Work hard, and play hard with regular team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Referral Program: \u0026lt;/strong\u0026gt;Get rewarded for helping us find amazing talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inclusive Culture:\u0026lt;/strong\u0026gt; Be yourself and thrive in our casual and upbeat environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits:\u0026lt;/strong\u0026gt; We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009915101,"name":"Las Vegas, Nevada","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4871316101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4473083101,"location":{"name":"Louisville, Kentucky, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4871316101,"updated_at":"2026-06-05T05:18:44-04:00","requisition_id":"1639","title":"Sr. Customer Service Representative","company_name":"ShipMonk","first_published":"2026-06-04T15:21:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role: Be a customer hero!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a customer service superstar ready to take your skills to the next level? ShipMonk\u0026amp;nbsp;is on the hunt for a dynamic and ingenious \u0026lt;strong\u0026gt;Senior Customer Service Representative\u0026lt;/strong\u0026gt; to\u0026amp;nbsp;be a cornerstone of our merchant success! In this pivotal role, you\u0026#39;re more than just\u0026amp;nbsp;support; you\u0026#39;re a strategic partner, a problem-solver, and a direct contributor to our\u0026amp;nbsp;merchants\u0026#39; \u0026quot;Happiness.\u0026quot;\u0026amp;nbsp;You\u0026#39;ll leverage your advanced account management and customer service expertise to\u0026amp;nbsp;provide exceptional training, proactive support, and build lasting relationships. If you thrive\u0026amp;nbsp;on expertly juggling tasks, from tracking down product details to coordinating with\u0026amp;nbsp;warehouse teams and developers, all while making our merchants feel valued and\u0026amp;nbsp;understood – then this is the role for YOU. You\u0026#39;re the expert who knows how to get sh*t\u0026amp;nbsp;done, and we can\u0026#39;t wait for you to join our crew.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What will you be doing? Driving customer success and happiness!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Merchant Advocacy \u0026amp;amp; Proactive Problem-Solving:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Strategic Support \u0026amp;amp; Value Creation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively support merchants\u0026#39; special projects, guiding them through the entire lifecycle with expertise and enthusiasm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Expertise Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become a sought-after Subject Matter Expert (SME) within the Customer Service team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously deepen your understanding of ShipMonk\u0026#39;s services, internal processes, and the e-commerce landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Relationship Pro:\u0026lt;/strong\u0026gt; You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You\u0026#39;re a master at building rapport and trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving Guru:\u0026lt;/strong\u0026gt; You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational Mastermind:\u0026lt;/strong\u0026gt; You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Logistics \u0026amp;amp; E-commerce Savvy:\u0026lt;/strong\u0026gt; You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants\u0026#39; language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Initiative \u0026amp;amp; Drive:\u0026lt;/strong\u0026gt; You\u0026#39;re self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Collaborator \u0026amp;amp; Mentor:\u0026lt;/strong\u0026gt; You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Comfortable \u0026amp;amp; Analytical:\u0026lt;/strong\u0026gt; You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Obsessed:\u0026lt;/strong\u0026gt; You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants\u0026#39; success. You go the extra mile every time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of proven experience in a dynamic Customer Service or Account Management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent relevant work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stellar verbal communication, active listening, and de-escalation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills for crafting professional and effective emails and chat interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in basic computer applications and a willingness to master new software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A positive, can-do attitude, a robust work ethic, and an unwavering desire to create \u0026quot;Happiness\u0026quot; for our merchants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Work at ShipMonk: Perks That Pack a Punch!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PTO: \u0026lt;/strong\u0026gt;Take control of your work-life balance with paid time off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays: \u0026lt;/strong\u0026gt;Enjoy 9 paid holidays throughout the year in the US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401k Matching:\u0026lt;/strong\u0026gt; We invest in your future with a generous 401k match.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merit Reviews:\u0026lt;/strong\u0026gt; Get rewarded for your hard work and dedication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Company Events:\u0026lt;/strong\u0026gt; Work hard, and play hard with regular team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Referral Program: \u0026lt;/strong\u0026gt;Get rewarded for helping us find amazing talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inclusive Culture:\u0026lt;/strong\u0026gt; Be yourself and thrive in our casual and upbeat environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits:\u0026lt;/strong\u0026gt; We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4871318101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4473084101,"location":{"name":"Louisville, Kentucky, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4871318101,"updated_at":"2026-06-05T05:18:07-04:00","requisition_id":"1640","title":"Sr. Customer Service Representative","company_name":"ShipMonk","first_published":"2026-06-04T15:22:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role: Be a customer hero!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a customer service superstar ready to take your skills to the next level? ShipMonk\u0026amp;nbsp;is on the hunt for a dynamic and ingenious \u0026lt;strong\u0026gt;Senior Customer Service Representative\u0026lt;/strong\u0026gt; to\u0026amp;nbsp;be a cornerstone of our merchant success! In this pivotal role, you\u0026#39;re more than just\u0026amp;nbsp;support; you\u0026#39;re a strategic partner, a problem-solver, and a direct contributor to our\u0026amp;nbsp;merchants\u0026#39; \u0026quot;Happiness.\u0026quot;\u0026amp;nbsp;You\u0026#39;ll leverage your advanced account management and customer service expertise to\u0026amp;nbsp;provide exceptional training, proactive support, and build lasting relationships. If you thrive\u0026amp;nbsp;on expertly juggling tasks, from tracking down product details to coordinating with\u0026amp;nbsp;warehouse teams and developers, all while making our merchants feel valued and\u0026amp;nbsp;understood – then this is the role for YOU. You\u0026#39;re the expert who knows how to get sh*t\u0026amp;nbsp;done, and we can\u0026#39;t wait for you to join our crew.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What will you be doing? Driving customer success and happiness!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Merchant Advocacy \u0026amp;amp; Proactive Problem-Solving:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Strategic Support \u0026amp;amp; Value Creation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively support merchants\u0026#39; special projects, guiding them through the entire lifecycle with expertise and enthusiasm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Expertise Development:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become a sought-after Subject Matter Expert (SME) within the Customer Service team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously deepen your understanding of ShipMonk\u0026#39;s services, internal processes, and the e-commerce landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Relationship Pro:\u0026lt;/strong\u0026gt; You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You\u0026#39;re a master at building rapport and trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving Guru:\u0026lt;/strong\u0026gt; You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational Mastermind:\u0026lt;/strong\u0026gt; You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Logistics \u0026amp;amp; E-commerce Savvy:\u0026lt;/strong\u0026gt; You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants\u0026#39; language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Initiative \u0026amp;amp; Drive:\u0026lt;/strong\u0026gt; You\u0026#39;re self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Collaborator \u0026amp;amp; Mentor:\u0026lt;/strong\u0026gt; You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Comfortable \u0026amp;amp; Analytical:\u0026lt;/strong\u0026gt; You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Obsessed:\u0026lt;/strong\u0026gt; You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants\u0026#39; success. You go the extra mile every time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of proven experience in a dynamic Customer Service or Account Management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent relevant work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stellar verbal communication, active listening, and de-escalation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills for crafting professional and effective emails and chat interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in basic computer applications and a willingness to master new software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A positive, can-do attitude, a robust work ethic, and an unwavering desire to create \u0026quot;Happiness\u0026quot; for our merchants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Work at ShipMonk: Perks That Pack a Punch!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PTO: \u0026lt;/strong\u0026gt;Take control of your work-life balance with paid time off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays: \u0026lt;/strong\u0026gt;Enjoy 9 paid holidays throughout the year in the US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401k Matching:\u0026lt;/strong\u0026gt; We invest in your future with a generous 401k match.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merit Reviews:\u0026lt;/strong\u0026gt; Get rewarded for your hard work and dedication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Company Events:\u0026lt;/strong\u0026gt; Work hard, and play hard with regular team-building events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Referral Program: \u0026lt;/strong\u0026gt;Get rewarded for helping us find amazing talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inclusive Culture:\u0026lt;/strong\u0026gt; Be yourself and thrive in our casual and upbeat environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits:\u0026lt;/strong\u0026gt; We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019050101,"name":"Client Experience","child_ids":[],"parent_id":4031187101}],"offices":[{"id":4009443101,"name":"Louisville, Kentucky","location":"Louisville, Kentucky, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4540687101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4312122101,"location":{"name":"Prague"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Contractor","value_type":"single_select"}],"id":4540687101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"920","title":"SW Engineer (PHP)","company_name":"ShipMonk","first_published":"2025-07-16T07:26:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are ShipMonk, and we provide logistics services in order fulfillment. Our main business is in the USA, but our modern platform is built by the Product Development team in Prague.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here at ShipMonk, we process up to 100,000 orders per day in our peak season. Our book of business has more than 1,500 clients which are small and medium e-shops, mostly based in the US. We offer the ShipMonk platform as the solution for the whole process. \u0026amp;nbsp;It covers everything from stocking the items to shipping the ready packages to all corners of the world!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for a skilled PHP Developer to join ShipMonk! This is an exciting opportunity to join our Product Development Team located in Prague. Please take a look at the details below.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tech Stack:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PHP 8.5\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Symfony 7\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Docker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Doctrine ORM 3\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RabbitMQ\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MySQL 8\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elasticsearch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our teams:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Warehouse: optimization and automation of warehouse processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internals: refactoring, tech-debt reduction, and legacy code removal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer\u0026amp;nbsp;features:\u0026amp;nbsp;development of the functions of the existing web environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Frontend:\u0026amp;nbsp;TypeScript clients in React, E2E\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DataScience: AI, DWH, data-governance, prediction, and optimization, business intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;QA: acceptance-criteria testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps:\u0026amp;nbsp;Infrastructure, Kubernetes, CI/CD management and Cloud platform management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Product Managers: Asana \u0026amp;amp; project management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What does it look like and what we are proud of:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The main backend application provides a\u0026amp;nbsp;\u0026lt;strong\u0026gt;REST-like API\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for several types of clients (web, autonomous robots, iOS picker devices, microcomputer packers, automatic conveyors and more).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have the rest of the applications and clients in\u0026amp;nbsp;\u0026lt;strong\u0026gt;monorepo\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for easier CI checks, code sharing, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have all services completely dockerized for local development. We deploy builds to a hosted Kubernetes cluster in AWS with a single click on the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Argo CD\u0026lt;/strong\u0026gt;\u0026amp;nbsp;several times a day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Each MR can be deployed on a separate cluster for one-button testing in the CI, so we don\u0026#39;t argue about a test environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have set up a\u0026amp;nbsp;lot of checks in GitLab CI\u0026amp;nbsp;(PHPStan, PHP_CodeSniffer, PHPUnit, lint, editorconfig-check, migration check, security scans, renovate-bot).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In addition to static analysis, we also do a two-round review and the operation is also verified by the QA team and E2E\u0026amp;nbsp;\u0026lt;strong\u0026gt;cypress tests\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have more than 15 000 database integration tests with the thoughtful creation of independent datasets for each test, ie no shared data that breaks forever.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026amp;nbsp;directly automate the agreed coding-rules, so we have already written dozens of our own phpstan rules and coding-standard sniffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We think about\u0026amp;nbsp;concurrence\u0026amp;nbsp;and design the application to withstand race conditions, which is not exceptional in a warehouse environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The application is supported by\u0026amp;nbsp;\u0026lt;strong\u0026gt;DataDog, Sentry, and Opsgenie\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our database has grown to terabyte size, so even the\u0026amp;nbsp;optimization of SQL queries\u0026amp;nbsp;is becoming the daily bread of all of us.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We deal with\u0026amp;nbsp;\u0026lt;strong\u0026gt;HA, failover, and autoscaling\u0026lt;/strong\u0026gt;, almost no service runs for us only once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having experienced colleagues\u0026amp;nbsp;is our huge advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We automatically\u0026amp;nbsp;generate documentation\u0026amp;nbsp;of all our REST-like endpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026amp;nbsp;\u0026lt;strong\u0026gt;open-source\u0026lt;/strong\u0026gt;\u0026amp;nbsp;some of\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://github.com/shipmonk-rnd\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;our best tools\u0026lt;/a\u0026gt;\u0026amp;nbsp;and contribute back to the OS community.\u0026lt;/li\u0026gt;\n\u0026lt;li id=\u0026quot;isPasted\u0026quot;\u0026gt;We utilize\u0026amp;nbsp;\u0026lt;strong\u0026gt;code coverage\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you like what we do, and our \u0026quot;story\u0026quot; got you interested, we look forward to seeing your resume, profile, story, or anything else you might have! There are no limits to creativity. Our Recruiter will get back to you as soon as possible. We look forward to hearing from you!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4020104101,"name":"Software Engineering ","child_ids":[],"parent_id":4019075101}],"offices":[{"id":4009422101,"name":"Prague","location":null,"child_ids":[],"parent_id":4009420101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4703736101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4394197101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Non-Exempt","value_type":"single_select"}],"id":4703736101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1283","title":"Training Coordinator","company_name":"ShipMonk","first_published":"2025-10-31T09:07:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;Training Coordinators are essential to ensuring our Shipmonkers receive world class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence. As a training coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job-specific procedures, and ensure adherence to all training-related processes. A successful candidate will have broad, hands-on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The pay for this position is $19.50/hour with weekly pay\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support and execute the weekly training plan, per facility, per shift schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the training Ambassador-identification and certification program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and validate new hire onboarding processes and Ambassador training methods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the site-level Associate Experience Week program, for new Salaried leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Asana–based ticketing system for training requests, and ensure tickets are actioned within expected timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fully understand operational processes/workflows and daily production goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance and prioritize multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reliable attendance and punctuality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic with the ability to manage-through multiple, competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting; comfortable with operations processes and flow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven skills observing performance and identifying performance gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4853303101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4462730101,"location":{"name":"Fort Lauderdale, Florida, United States; Fort Worth, Texas, United States; Las Vegas, Nevada, United States; Louisville, Kentucky, United States; Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Exempt","value_type":"single_select"}],"id":4853303101,"updated_at":"2026-05-15T08:39:45-04:00","requisition_id":"1607","title":"VP, Information Technology","company_name":"ShipMonk","first_published":"2026-05-01T16:18:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;ShipMonk is seeking a Vice President of Information Technology to serve as a senior member of our technology leadership team and own the full IT function across our global fulfillment network. This is a strategic, executive-level role with broad accountability — spanning enterprise infrastructure strategy, multi-site IT operations, cybersecurity posture, digital workplace enablement, and the IT investment roadmap. The VP, IT will partner directly with the CTO, CSCO, and other executive stakeholders to ensure that technology infrastructure is a competitive differentiator, not a constraint, as ShipMonk continues to scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a steady-state leadership role. ShipMonk is growing rapidly and the VP, IT is expected to raise the maturity ceiling of the entire IT organization — transforming how we operate, invest, and deliver infrastructure at scale. The right candidate has already done this. They have built functions, not just managed them.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;The IT function is the operational backbone of ShipMonk\u0026#39;s fulfillment centers and corporate offices. It is accountable for network infrastructure, end-user computing, IT service delivery, cybersecurity governance, asset lifecycle management, and vendor relationships across all sites.\u0026amp;nbsp; Reporting to the CTO, the VP of IT will lead a multi-disciplinary organization including IT Infrastructure Engineers, IT Support Specialists, IT Automation Engineers, and Network Engineers. The VP will be expected to define the organizational model, set the talent strategy, and \u0026lt;em\u0026gt;personally elevate the function from a reactive support org to a proactive, engineering-forward infrastructure team\u0026lt;/em\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Executive Leadership \u0026amp;amp; Organizational Strategy\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the vision, structure, and operating model for a high-performing global IT organization — setting clear roles, career paths, performance standards, and accountability frameworks that attract and retain top-tier talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the IT voice in executive and cross-functional discussions, translating infrastructure capabilities and constraints into language and decisions that drive business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of engineering rigor, documentation discipline, and operational ownership so that the function is resilient, scalable, and not dependent on any individual.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess current organizational capabilities against the demands of a rapidly growing business; develop and execute a multi-year talent and capability roadmap that stays ahead of business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the staffing and coverage model — including on-site IT support at each fulfillment center — and a repeatable framework for scaling that model to new sites.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Enterprise Infrastructure Strategy \u0026amp;amp; Architecture\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the multi-year technology roadmap for network infrastructure, end-user computing, cloud connectivity, and operational technology (OT) across all ShipMonk sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and enforce enterprise architecture standards, reference designs, and security baselines for LAN, WAN, SD-WAN, Wi-Fi, firewalls, VPN, and edge infrastructure in high-throughput warehouse and office environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead infrastructure planning for site expansions, greenfield fulfillment center buildouts, and M\u0026amp;amp;A integration events — building the playbook that makes each successive rollout faster and more predictable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging infrastructure technologies (SD-WAN, SASE, private 5G, IoT, edge compute) for applicability to ShipMonk\u0026#39;s operational environment and drive adoption where there is clear business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure infrastructure architecture supports the performance and availability requirements of ShipMonk’s systems, and real-time operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Cybersecurity \u0026amp;amp; Risk Governance\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own ShipMonk\u0026#39;s cybersecurity strategy and risk posture at the infrastructure and endpoint level — including network segmentation, access control, endpoint protection, vulnerability management, and incident response readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain IT risk and compliance frameworks aligned with applicable regulations, customer requirements, and industry best practices (SOC 2, ISO 27001, or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the broader Technology leadership team to ensure cybersecurity considerations are embedded in product and platform architecture decisions, not bolted on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead IT business continuity and disaster recovery planning, ensuring ShipMonk can maintain or rapidly restore operations across all sites in the event of infrastructure failure or a security event.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a security awareness and governance program that extends accountability for cyber hygiene across the organization — beyond the IT team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;IT Service Delivery \u0026amp;amp; Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and own the IT service delivery model — defining SLAs, escalation paths, incident management workflows, and quality standards for hardware provisioning, troubleshooting, and end-user support across all sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a mature IT asset management program with full lifecycle visibility: procurement, provisioning, tracking, refresh planning, and decommissioning of all hardware and software assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and own the peak season readiness program — including infrastructure hardening checklists, capacity reviews, contingency plans, and cross-functional alignment with Operations and Technology — so that every site is operationally ready before peak volume arrives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement IT service management best practices (ITIL or equivalent) adapted to ShipMonk\u0026#39;s pace and operational environment; drive continuous improvement across all service delivery metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure every fulfillment center has the right on-site IT coverage, skills, and escalation support — and that site-level IT operations meet a consistent standard regardless of geography.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Digital Workplace \u0026amp;amp; End-User Enablement\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the strategy and execution for ShipMonk\u0026#39;s digital workplace: endpoint management, collaboration platforms, identity and access management (IAM), and productivity tooling for both office and warehouse environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure warehouse associates and operational staff have reliable, performant access to the tools they need — including handheld scanners, label printers, warehouse displays, and fulfillment terminals — with minimal friction and fast break-fix resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with HR and Operations to design onboarding and offboarding IT workflows that scale efficiently across ShipMonk\u0026#39;s distributed workforce and high employee volume.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Partner Management\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and govern a structured vendor management program for all strategic IT relationships — ISPs, network integrators, hardware OEMs, managed service providers, and software vendors — including selection criteria, performance scorecards, and regular review cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-stakes vendor negotiations for contracts, SLAs, and pricing; set the standard for how ShipMonk evaluates, onboards, and holds external partners accountable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to rationalize the vendor portfolio, reduce cost, and improve service quality through strategic sourcing and contract consolidation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Financial Stewardship \u0026amp;amp; Executive Reporting\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the IT operating and capital budget across all sites; develop rigorous planning, forecasting, and tracking processes that ensure fiscal discipline and surface cost optimization opportunities proactively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the IT reporting framework — defining the key metrics (uptime, incident resolution, asset utilization, project delivery, security posture, cost per site) and presenting them with context and insight at Monthly and Quarterly Business Reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the business case rigor within the IT organization: capital investment proposals, build-vs-buy analyses, and ROI frameworks for infrastructure decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with a business-owner mindset — balancing the need for technology investment with the fiscal realities of a high-growth, operationally intensive business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Desired Experience\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a builder and operator — someone who has led IT transformations in complex, multi-site environments and knows how to run both strategy and execution simultaneously.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of progressive IT leadership experience, with at least 5 years in a senior director or VP-level role with full IT organizational ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of transforming IT functions in high-growth, multi-site environments — warehousing, logistics, e-commerce, or equivalent operational settings strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in enterprise network architecture (LAN/WAN, SD-WAN, Wi-Fi, firewalls, VPN, DNS, DHCP) with hands-on credibility and strategic range.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience owning cybersecurity strategy and risk governance at the infrastructure level; familiarity with SOC 2, ISO 27001, or equivalent frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence and communication skills: the ability to represent IT strategy credibly to a C-suite audience and drive cross-functional alignment on technology investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and leading geographically distributed teams, including site-level IT operations at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning multi-million dollar IT operating and capital budgets with full accountability for performance and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build vendor management programs, negotiate enterprise contracts, and manage strategic supplier relationships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strongly Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in third-party logistics (3PL), fulfillment operations, e-commerce infrastructure, or supply chain technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with warehouse technology ecosystems: WMS/OMS platforms, barcode scanners, label printing infrastructure, industrial Wi-Fi, and ruggedized device management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading IT through M\u0026amp;amp;A events, including infrastructure integration, due diligence support, and post-acquisition standardization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to operational technology (OT) environments and the convergence of IT and OT infrastructure in a fulfillment or manufacturing context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant professional certifications: CISSP, CISM, CCNP/CCIE, ITIL, PMP, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Information Technology, Computer Science, Engineering, or a related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s degree (MBA or MS in a technical discipline) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In the first 90 days, the VP of IT will have completed a thorough assessment of the current infrastructure, team, and vendor landscape — and will have presented a prioritized transformation roadmap to the CTO and executive team.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;In year one, the VP of IT will have raised the maturity of IT operations measurably: network uptime will be higher, incident resolution will be faster, asset management will be accurate, and peak season will be executed more systematically than the year before.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;In years two and three, the IT organization will be recognized internally as a competitive enabler — a function that accelerates ShipMonk\u0026#39;s growth rather than reacting to it.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031186101,"name":"Information Technology","child_ids":[4019082101],"parent_id":null}],"offices":[{"id":4009430101,"name":"United States","location":null,"child_ids":[4009435101,4009443101,4009445101,4009915101,4009432101,4009431101,4009438101,4009444101],"parent_id":null}]},{"absolute_url":"https://job-boards.eu.greenhouse.io/shipmonk/jobs/4865330101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4469082101,"location":{"name":"Pittston, Pennsylvania, United States"},"metadata":[{"id":5426594101,"name":"Employment Type","value":"Regular Full Time Non-Exempt","value_type":"single_select"}],"id":4865330101,"updated_at":"2026-05-18T14:03:00-04:00","requisition_id":"1627","title":"Warehouse Lead","company_name":"ShipMonk","first_published":"2026-05-18T14:03:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;About ShipMonk\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span\u0026gt;ShipMonk isn\u0026#39;t just a 3PL; we\u0026#39;re a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;growth partner for merchants\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;. We provide cutting-\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;edge technology and a network of owned and operated fulfillment centers that empower \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;employees across five countries, we\u0026#39;re on a mission to revolutionize fulfillment by \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;providing everything from the fastest click-to-delivery and real-time inventory to custom \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;solutions—all with a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;merchant\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;-\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;first\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; mindset.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why ShipMonk?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;●\u0026amp;nbsp;\u0026lt;strong\u0026gt;Global Fulfillment Network:\u0026lt;/strong\u0026gt; Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Proprietary Technology:\u0026lt;/strong\u0026gt; We\u0026#39;ve eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Unrivaled Support:\u0026lt;/strong\u0026gt; We provide hands-on, \u0026quot;mom and pop\u0026quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Transparent Pricing\u0026lt;/strong\u0026gt;: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\u0026lt;br\u0026gt;● \u0026lt;strong\u0026gt;Committed to the Future:\u0026lt;/strong\u0026gt; We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-pdf_iframe__page\u0026quot; data-page-number=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Our Core Values\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;Our values are the heart of our culture. We\u0026#39;re looking for individuals who embody these \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;principles every day.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Merchant-first:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We handle the logistics so our merchants can focus on what they do best—growing their business.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;textLayer\u0026quot; style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Own it:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We take ownership of our work, our mistakes, and our successes.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;People make ShipMonk:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We believe in our team and invest in our people.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Change the score:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;We challenge the status quo, constantly innovating and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;improving.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span\u0026gt;● \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span\u0026gt;Get sh*t done:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span\u0026gt; We\u0026#39;re a fast-paced, high-growth company that values action and \u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;results.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Our Opportunity:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Our\u0026amp;nbsp;Operations Leads\u0026amp;nbsp;are important members of our operation that assist supervisors and managers with the development and management of hourly associates. The successful candidate will have warehousing experience and a proven track record in a leadership role.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Operations Lead must be technology oriented and possess strong attention to detail. This individual will be responsible for helping run department operations and lead department when supervisor and manager are away.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Perks of working for ShipMonk:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Wages starting at $18.50/hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Benefits (Health, dental, vision) after 60 days of employment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life insurance and short term disability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid time off\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tenure pay increases\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunities for additional job-skills training, including heavy equipment operation and technical skills development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years in leadership role required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years warehousing experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to stand for most of the day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lift up to 40lbs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inventory Experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cycle Counting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed Oriented\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inventory Management Systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem Solver\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4019071101,"name":"Fulfillment Center Operations","child_ids":[],"parent_id":4075849101}],"offices":[{"id":4009444101,"name":"Pittston, Pennsylvania","location":"Pittston, Pennsylvania, United States","child_ids":[],"parent_id":4009430101}]}],"meta":{"total":43}}