{"jobs":[{"absolute_url":"https://sendbird.com/careers?gh_jid=8276676002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6296889002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8276676002,"updated_at":"2026-08-25T21:48:31-04:00","requisition_id":"146-C","title":" AI Agent Engineer, Intern","company_name":"Sendbird","first_published":"2025-11-19T03:41:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;현재까지 실리콘밸리 최정상 투자사로부터 (ICONIQ, SoftBank, Tiger Global, Y Combinator) 누적 총 2억2천만달러 (약 2,450억 원)의 투자를 유치하였으며 국내 최초 기업가치 1조원 이상의 글로벌 유니콘 기업입니다. 캘리포니아 산 마테오의 본사와 서울의 R\u0026amp;amp;D센터 및 APAC 오피스 그리고 뉴욕, 런던, 싱가포르, 인도, 캐나다 등에 오피스를 두고 있습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Intern, AI Agent Engineering\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;AI 에이전트 엔지니어링 인턴은 엔지니어링 및 제품 팀과 협력하여 지능형 에이전트를 구축, 통합 및 배포합니다.\u0026amp;nbsp;\u0026lt;br\u0026gt;최신 웹 프레임워크, LLM API 및 툴링 파이프라인을 사용하여 프로토타입부터 프로덕션까지 실무 경험을 쌓게 됩니다. 인턴십 기간은 8~12주 입니다.(기간 논의 가능)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;이런 일을 하실 수 있어요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;에이전트 프로토타이핑 및 개발\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링으로 Hallucination 탐지, 대화 Resolution 등 마이크로 API 개발업무를 합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;내부 데이터셋과 도구를 활용해 AI Agent의 정확도를 테스트하고 검증합니다.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;검색 증강 생성(RAG), 지식 기반 및 맞춤형 툴체인을 지원하는 백엔드 API를 통합합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링 및 툴링\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;다양한 사용 사례에 맞는 프롬프트를 제작, 테스트 및 세부 조정합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 버전 및 에이전트 배포를 위한 CI/CD 파이프라인을 설정합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;통합 및 배포\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;웹, 채팅 및 API 중심 환경에 에이전트를 임베드합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;실시간 성능 지표를 모니터링하고 로그, 대시보드 등의 관측 기능을 구현합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;협업 및 문서화\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;팀이 시니어 엔지니어, 제품 관리자 및 UX 디자이너와 긴밀히 협력할 수 있도록 지원합니다.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 분과 함께 하고 싶어요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Python: 깔끔하고 유지 관리가 용이한 Python 코드 작성 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backend: Django, FastAPI, Express 등 서버 측 프레임워크를 사용한 백엔드 개발 실무 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;협업: 뛰어난 의사소통 능력, 문서화 기술, 그리고 애자일한 팀에서의 협업 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;산업기능요원 보충역 지원 가능\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 점이 있으시면 더 좋아요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링 프레임워크(예: LangChain) 사용 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;클라우드 플랫폼(AWS Lambda, Vercel, GCP Cloud Functions)에 대한 이해도\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI 제품 관련 UX 디자인 또는 제품 관리 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Django 또는 유사한 Python 웹 프레임워크 사용 경험\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 점을 얻을 수 있어요\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;첨단 에이전트 기반 AI 개발 및 시스템 배포에 대한 심층 분석\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;엔지니어링, 제품 및 디자인 전문가와의 교차 기능 협업\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;시니어 AI 엔지니어의 멘토링 및 정규직 전환 기회\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;실제 고객 사용 사례, 성능 튜닝 및 프로덕션급 툴 활용 경험\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;유연근무제 정책\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;센드버드가 생각하는 다양성과 포용\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice, and video.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is a unicorn start-up headquartered in San Mateo, CA with additional offices in; London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://delight.ai/\u0026quot;\u0026gt;Learn about Sendbird Agentic AI here \u0026lt;/a\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=2CA5p60CnZw\u0026quot;\u0026gt;and here\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8497886002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6394465002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8497886002,"updated_at":"2026-08-27T22:42:11-04:00","requisition_id":"159-C","title":"Contract Technical Writer","company_name":"Sendbird","first_published":"2026-04-16T05:03:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;br\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;br\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;br\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;br\u0026gt;We chose reinvention.\u0026lt;br\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;br\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Technical Writing team at Sendbird empowers developers to build successful businesses on our platform by delivering high-quality content — from documentation and user guides to tutorials, UI text, and beyond. As a Technical/UX Writer, you\u0026#39;ll be at the center of the developer experience, transforming complex technical concepts into content that is clear, concise, and actionable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You quickly spot friction in the user experience — whether it\u0026#39;s a confusing UI label, unclear documentation, or a workflow that loses developers halfway through — and you can articulate exactly what\u0026#39;s wrong and why.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re a critical thinker who questions the obvious and finds a better path when the conventional one doesn\u0026#39;t work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI — not just as a trend, but as a tool you actively use to work faster and smarter. Sendbird encourages all members to tap into the most advanced tools available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in cross-functional work. You\u0026#39;ll collaborate closely with product managers, engineers, and UX designers to create content that meets real customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take ownership. You don\u0026#39;t wait to be told what needs fixing — you spot it, flag it, and drive it forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re not afraid to ask questions. When you need context, resources, or a second opinion, you seek them out — proactively and without hesitation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create content: Develop and maintain high-quality documentation, user guides, and UI text strings for Sendbird\u0026#39;s products, ensuring clarity and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write UX copy: Craft button labels, error messages, onboarding flows, and tooltips that guide users with minimal friction.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Improve content: Build an effective feedback loop and integrate customer insights into our content.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with AI: Use AI tools actively in your writing workflow — to draft, restructure, automate, and iterate — while applying your own judgment to every output.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stay current: Research competitor products, B2B trends, and developer communities to keep our content competitive and relevant.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience: 0–2 years in technical writing, UX writing, content design, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Content writing sense: You notice when content does not deliver its message effectively \u0026amp;nbsp;— and you can explain why. This is foundational to how we work.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;AI proficiency: You\u0026#39;ve used AI tools in real writing or content work. You know how to direct them with purpose, and you treat their output as a first draft.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Writing and communication: Fluent in English and Korean, both written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Collaborative tools: Familiar with Git, GitBook, Confluence, Jira, Figma, or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Education: Bachelor\u0026#39;s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contract Period : 6month\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Added value\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in Computer Science, Technical Writing, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI or SaaS product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with API, SDK, or any programming languages such as Swift, Kotlin, or JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual cash-equivalent special welfare points of 200,000 KRW for Seollal and Chuseok holidays each\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Weekly team lunch\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monthly team building cost\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partial support for commuting costs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Free parking at the Seolleung office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Other support programs for congratulations and condolences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We spent a decade building the conversation infrastructure that the world runs on. Now we\u0026#39;re putting intelligence on top of it. You won\u0026#39;t be joining a company still figuring out its AI strategy. You\u0026#39;ll be joining one that has already made the bet, shipped the product, and is moving fast to lead the category. If you want to build something that matters, with a team that knows how, this is it.\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8487754002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6247790002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8487754002,"updated_at":"2026-09-08T12:49:58-04:00","requisition_id":"827","title":"Enterprise Security Engineer","company_name":"Sendbird","first_published":"2026-03-31T20:33:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Security isn\u0026#39;t just a checkbox at Delight.ai. It\u0026#39;s the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Security Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building AI that handles real customer conversations at scale. That means identity systems, SaaS stacks, and endpoints that have to work, and stay secure, without getting in the way of the people building and shipping every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The threat landscape isn\u0026#39;t standing still, and neither are we. This role exists because we need someone who thinks about security the way our engineers think about product: automate what\u0026#39;s repetitive, build what\u0026#39;s missing, and make the secure path the easy path.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You\u0026#39;ll work directly with IT and Engineering, and you\u0026#39;ll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think about attacker techniques (MITRE ATT\u0026amp;amp;CK is a starting point, not a ceiling) and design detections that actually catch things.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you\u0026#39;re always looking for more places to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold the \u0026quot;secure by default\u0026quot; bar without being the team that slows everyone else down.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re never satisfied with \u0026quot;we have a tool for that\u0026quot; if the tool isn\u0026#39;t actually being used well.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of hands-on enterprise security experience, with real depth in endpoint security across a MacOS-heavy fleet (EDR, NGAV, MDM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience with VPN and ZTNA platforms, and working knowledge of modern email security (SPF, DKIM, DMARC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to secure SaaS platforms with preventive and detective controls, including DLP and logging pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting proficiency in Python (strong preference), Bash, or a comparable language, used for automation, not just one-off fixes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Harden a global MacOS fleet using EDR, NGAV, and MDM, enforcing patching cadences and security baselines at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and enforce IAM policies (SSO, MFA, SCIM, least-privilege), with automated provisioning and de-provisioning wherever possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure Google Workspace and the broader SaaS stack, implementing DLP controls and logging pipelines that surface real data exposure risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and improve VPN and zero-trust remote access infrastructure for a distributed workforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI-assisted detection and response workflows, automating alert triage, incident timelines, and routine reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed security into how Engineering and IT build and ship, not just how the company audits afterward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the threat landscape, translate attacker techniques into actionable detections, and stay ahead of what\u0026#39;s actually being used against companies like ours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build internal security tooling and dashboards where off-the-shelf falls short, using automation pipelines to close the gaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a risk-based security roadmap, including prioritization frameworks that tie security investment to actual business exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with adversary tactics via MITRE ATT\u0026amp;amp;CK, with hands-on experience designing detection and response strategies around those techniques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off.\u0026lt;/strong\u0026gt; 20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; boost.\u0026lt;/strong\u0026gt; Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one.\u0026lt;/strong\u0026gt; Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options.\u0026lt;/strong\u0026gt; Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $190,000.00 – $230,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not in maintenance mode. We\u0026#39;re rebuilding how businesses connect with their customers using AI, and we\u0026#39;re moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8293482002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6221612002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Product"],"value_type":"multi_select"}],"id":8293482002,"updated_at":"2026-08-14T16:12:57-04:00","requisition_id":"818","title":"Forward Deployed Product Manager","company_name":"Sendbird","first_published":"2025-11-14T19:25:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Most PMs sit behind a roadmap. You\u0026#39;ll be in the room where the AI actually gets deployed, then back at HQ making sure what you learned changes the product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost, the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Forward Deployed Product Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enterprise AI deployments don\u0026#39;t fail because the technology is wrong. They fail because no one bridges the gap between what a customer actually needs and what the product can actually do. That gap is where this role lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re moving fast. Pilots becoming production, feedback becoming roadmap, customers becoming case studies. We need someone who can be in a customer\u0026#39;s office on Tuesday, synthesizing insights for engineering on Wednesday, and refining deployment playbooks by Friday. If you want to shape how an AI agent platform goes to market in real time, there is no better seat in the house.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Forward Deployed PM owns the full arc from pilot to production for Delight.ai\u0026#39;s AI Agent platform, working directly with customers to deploy, iterate, and prove value, then translating what they learn into product direction back home. This role is for someone equally comfortable in a customer whiteboard session and a GitHub issue thread.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get restless behind a desk. You\u0026#39;d rather be in front of a customer untangling a messy problem than writing a spec about one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can read a room: you know when to lead a conversation and when to shut up and listen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You naturally translate vague customer pain into crisp, actionable product language, and you\u0026#39;re already reaching for an AI tool to help structure it faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat ambiguity as a starting point, not a blocker. You move before the plan is perfect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve got a traveler\u0026#39;s mindset. A last-minute flight to close a deployment doesn\u0026#39;t stress you out, it energizes you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You obsess over whether a thing actually works in the real world, not just in a demo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You learn fast and publicly. You\u0026#39;re not precious about being wrong if it means getting to right faster\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 to 4 years in a PM or product-facing role, with strategy consulting background as a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A CS degree or technical equivalent. You understand how software is built even if you\u0026#39;re not writing it day-to-day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on familiarity with AI tools, agent frameworks, or LLM-based systems. You\u0026#39;ve used them to do real work, not just to experiment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed with enterprise customers to map their CX workflows, then design and deploy AI agents, using Delight.ai\u0026#39;s platform alongside supporting tools and automations, that deliver measurable business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the full deployment lifecycle from scoping and configuration through testing, go-live, and post-launch iteration, using AI-assisted workflows to move faster at every stage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface field insights and translate them into crisp, prioritized feedback for product and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine internal playbooks and tooling, including AI-powered templates and automated reporting, that make every future deployment faster and more reliable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the connective tissue between customer success, engineering, and product. Make sure nothing important gets lost between teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify patterns across deployments that point to product gaps or opportunities, and advocate for them with data and customer evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-own deployment outcomes with customers. You\u0026#39;re not handing off a ticket. You\u0026#39;re accountable for what gets built\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior 0 to 1 experience. You\u0026#39;ve built and launched something from scratch, whether in a founder role or as an early team member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agent frameworks, LLM pipelines, or AI/ML tooling beyond conceptual familiarity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $140,000 - $175,000.\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing market. We\u0026#39;re redefining what AI-powered customer experience can be. The people joining now will shape how that gets built, deployed, and scaled. If you want to own something real, move fast, and look back in three years knowing you helped build it from the ground up, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4064970002,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8484047002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6388714002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8484047002,"updated_at":"2026-06-03T13:58:49-04:00","requisition_id":"858","title":"Head of Information Security","company_name":"Sendbird","first_published":"2026-03-30T17:47:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That\u0026#39;s not what we\u0026#39;re building.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI\u0026#39;s real promise isn\u0026#39;t efficiency. It isn\u0026#39;t cost savings. It\u0026#39;s restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don\u0026#39;t want customers to feel satisfied. We want them to feel delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Head of IT \u0026amp;amp; Security\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn\u0026#39;t a nice-to-have. It\u0026#39;s a competitive differentiator. It\u0026#39;s why DoorDash and Match Group chose us. It\u0026#39;s why we\u0026#39;ve earned certifications that our competitors are still chasing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security here means being a partner to the business, not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn\u0026#39;t just change our product—it changes the threat surface too.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not looking for someone who manages security from a distance. We\u0026#39;re looking for a practitioner who rolls up their sleeves, builds programs that work well, and earns trust across the engineering org by being someone people want to work with.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This reports to the CFO. You\u0026#39;ll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll inherit a world-class program that\u0026#39;s already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You\u0026#39;ll own Sendbird\u0026#39;s comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that\u0026#39;s embedded in how we work — not bolted on as an afterthought. You\u0026#39;ll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you\u0026#39;ll scale our global internal business systems and maintain our position as the most trusted platform for the world\u0026#39;s most demanding enterprises.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and run security programs at a B2B SaaS or cloud company—not just inherited them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve managed or mentored a global security team and taken genuine pride in developing the people around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguity and build structure where none existed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your instinct when something goes wrong is to fix, document, and improve—not assign blame.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat security as a conversation with the business, not a monologue at it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve started using AI tools to work faster—and you\u0026#39;re curious about what that means for the security programs you\u0026#39;re building.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of combined experience across security management, IT operations, compliance, or consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in global B2B technology, SaaS, or cloud-based businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing security incidents end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of security and compliance challenges unique to AI/LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Information Security, Computer Science, MIS, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own the program\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and continuously improve Sendbird\u0026#39;s information security program—policies, processes, and controls that hold up under scrutiny.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex compliance requirements (HIPAA, GDPR, CCPA) into practical, actionable programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that\u0026#39;s evolving faster than traditional defenses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner with the business\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with the CTO and engineering teams to embed security into the product development lifecycle, not just review it at the end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise risk awareness across business stakeholders without crying wolf or creating friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the person other teams want to work with—because you solve problems, not just flag them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop a global lean security team, making sure each hire reflects and advances the goals of the program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player-coach—this isn\u0026#39;t a delegator role. You\u0026#39;re in the work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Respond and improve\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain incident response protocols that are fast, clear, and practiced—not just documented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously strengthen the security posture of a platform that never sleeps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn every incident into a lesson. Turn every lesson into a control.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security certifications: CISM, CISA, CISSP, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a global company operating across multiple time zones and regulatory environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a team of builders and thinkers that refuse to optimize for comfort. We\u0026#39;re building the AI agent platform for customer experience—and we intend to own the category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off.\u0026lt;/strong\u0026gt; 20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; boost.\u0026lt;/strong\u0026gt; Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one.\u0026lt;/strong\u0026gt; Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options.\u0026lt;/strong\u0026gt; Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-First Environment.\u0026lt;/strong\u0026gt; Enterprise access to top LLMs (Claude, ChatGPT, Gemini) and your choice of vibe coding tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $280,000 – $320,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8614920002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6440679002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Finance and Operations"],"value_type":"multi_select"}],"id":8614920002,"updated_at":"2026-07-08T17:09:58-04:00","requisition_id":"869","title":"Head of Marketing Operations (Director)","company_name":"Sendbird","first_published":"2026-07-08T01:41:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support \u0026amp;amp; sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform that enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sendbird Revenue Operations team is looking for a Head of Marketing Operations. The Revenue Operations team brings together Marketing Operations, Sales Operations, CX Operations, and Data Insights — together, we own the processes, systems, and analytics that power the entire lead-to-cash cycle. It\u0026#39;s a fast-moving, high-impact function, and this role is central to how we grow.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to our Head of Revenue Operations, you\u0026#39;ll own the monitoring and enablement of lead and pipeline delivery. We\u0026#39;re looking for someone who really \u0026lt;em\u0026gt;gets\u0026lt;/em\u0026gt; marketing — someone who can build the systems, processes, and workflows that help our marketing efforts thrive and scale. This role is based in our San Mateo, California office, with the team on-site Monday, Wednesday, and Thursday each week (3+ days).\u0026amp;nbsp; This is an IC role that owns the function, the strategy, and vendor relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be joining a team that moves with urgency, thinks in data, sweats the details, and is genuinely energized by building a high-quality pipeline for Sales. If that sounds like your kind of environment, we\u0026#39;d love to talk!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead our Marketing Operations efforts, and be a partner to the Head of Demand Generation and our Marketing stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our external MOps agency that executes our Campaign Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform and Systems Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Marketing technology stack across various solutions, selection of new tools, and support the management of our marketing technology ecosystem (website, backend systems, measurement).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage integrations between our core Marketing and Sales systems and complementary tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance short-term fixes with the design and implementation of scalable long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Campaign Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with our global marketing and sales teams to ensure campaign programs are designed and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our email calendar and inbound forms;\u0026amp;nbsp; Build, test, and send emails, registration pages, and other campaign elements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor email deliverability and list hygiene to ensure optimal inbox placement and compliance with privacy regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure lead and contact data quality: cleaning, normalization, and imports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with lead and contact database management, attributions, and proper tagging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize lead and account scoring, nurturing, and routing so leads are passed and prioritized appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting / Analytics\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the tracking, attribution, and reporting infrastructure for Demand Generation programs, ensuring accurate measurement, clean data flow between systems, and clear visibility into program effectiveness and ROI for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and update reports and dashboards to provide visibility into marketing campaign results and drive for conversion/velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define measurements for Inbound/Outbound, Channels, Lead Source, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine our Attribution model to optimize for motion and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a leader who thrives in high-energy environments and takes ownership of multiple initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an excellent communicator and use your communication skills to align a diverse set of stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a problem solver with an affinity for understanding human behavior; you understand what motivates people and how to influence it through your role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a data enthusiast with strong attention to detail and a great understanding of how to identify and resolve issues using data and related technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years in Marketing Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years at B2B AI and/or B2B SaaS Growth companies with experience in Enterprise-level Sales Led Growth (SLG) motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with scaling a Series C or later company, and/or with growing a $50 to 100+ million Annual Recurring Revenue (ARR) company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the full B2B marketing and sales lifecycle and associated best practices.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep domain expertise in building and optimizing marketing automation platforms, especially Marketo, Bizible, Salesforce, Zoominfo/Clay, LeanData, RingLead, G2, Paid Media (Google, LinkedIn, Bing, Facebook, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Fluency - You\u0026#39;ve used Claude Code, Cursor, or another vibe coding tool to build apps and/or automation that helped scale the GTM motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, presentation, and communication skills, ability to align multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to run rigorous due diligence and negotiations for new technologies, tools/systems, and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we use a variety of compensation data benchmarks from similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current annual salary range for this role is $200,000 - $210,000.\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;","departments":[{"id":4044003002,"name":"Revenue Operations","child_ids":[4069033002,4075638002],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8689193002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6471636002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8689193002,"updated_at":"2026-08-14T12:46:36-04:00","requisition_id":"870","title":"Sales Development Representative","company_name":"Sendbird","first_published":"2026-08-10T13:04:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai (formerly Sendbird) is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Sales Development Representative with drive, energy, and a capability for sparking conversations with prospects. You will play a critical role in our sales and marketing team by prospecting, discovering, and expanding business opportunities. You will identify the right customers, qualify them, help nurture the long-term relationship and convert them to real opportunities. We expect you to have the drive to achieve ambitious goals, and yet work with the team to streamline operational excellence. This is a great opportunity if you want a successful career in tech sales. You will gain a lot of experience that will help get you into closing and/or leadership roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is an outbound-focused role targeting mid-market/enterprise accounts\u0026lt;/strong\u0026gt; where you\u0026#39;ll be proactively building pipeline from scratch rather than working inbound leads.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have the discipline to work with autonomy in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have accomplished something you’re really proud of.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a high level of integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have AI experience around research and personalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You love prospecting and speaking to future customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in lead generation, sales and/or marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for understanding and explaining technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional organizational skills and capable of multi-tasking between various tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and writing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impeccable work ethic and dedication towards customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A quick learner with positivity, and a sense of humor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy and/or previous experience with web and mobile development projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formal AI or SaaS lead generation training at an extremely competitive sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in digital industries (communities, SaaS, AI, live-streaming, on-demand, e-commerce, gaming, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Salesforce, Salesloft, Linkedin Sales Navigator, LeadIQ, Nooks, Zoominfo (or equivalent tech stack).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with marketing and sales to build a pipeline for mid-market and/or strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key contacts for target accounts, and firmly build the foundations for sales engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage prospects across multiple channels including phone, email, LinkedIn, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Add value by providing the right content for each opportunity, ie. case studies, screencasts, presentations, event invitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage, track and report sales activities and results using Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we use a variety of compensation data benchmarks from similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current annual salary range for this role is $100,000 - $125,000 OTE.\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;","departments":[{"id":4069037002,"name":"Demand Generation","child_ids":[],"parent_id":4035787002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8611240002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6439272002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8611240002,"updated_at":"2026-09-15T01:57:06-04:00","requisition_id":"866","title":"Security Engineer","company_name":"Sendbird","first_published":"2026-07-01T03:38:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Security isn\u0026#39;t just a checkbox at Delight.ai. It\u0026#39;s the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the march towards our vision of building a powerful user engagement platform, we are assembling a world-class security team to protect our customers\u0026#39; data and earn their trust. Specifically, we need a Security Engineer who can help improve the security posture of our product and cloud infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Engineering teams to help build secure products and infrastructure at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the day-to-day security partner to teams across the company to conduct architecture reviews and threat models for systems being developed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure multi-account \u0026amp;amp; multi-cloud infrastructure for Sendbird\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own product security and cloud security tooling and build automations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed security tools into the CI-CD system for SCA, SAST, Container, and IAC scanning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify security gaps and come up with solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify new attacks against Sendbird’s products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Who you are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can manage complexity across time zones, technology stacks, and security issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can connect the dots between security projects and policies with business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable; taking responsibility of the systems and infrastructure under your oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective project manager with the ability to influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English proficiency at a conversational level required, business level preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you bring to the table\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding and experience of CloudSec and Product Security, and comfortable with enterprise security, identity, and AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in securing AWS and GCP-based infrastructure at scale in a globally distributed software company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure as Code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in working with and securing Kubernetes Experience with automation in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of security tools and platforms to enhance an organization’s security posture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven capability in making sound, effective security decisions that allow an agile business to be secure and move quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex cross-functional projects from start to finish and mentoring other security practitioners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to communicate ideas clearly and effectively to engineers who know way more than you about their code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus points\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing security tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Presenting at conferences and/or working on open source projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekly team lunch cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly team-building cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partial support for commuting costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free parking at the Seolleung office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other support programs for congratulations and condolences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not in maintenance mode. We\u0026#39;re rebuilding how businesses connect with their customers using AI, and we\u0026#39;re moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8395379002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6351822002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8395379002,"updated_at":"2026-06-03T13:58:49-04:00","requisition_id":"852","title":"Software Engineer, AI Agent","company_name":"Sendbird","first_published":"2026-02-02T17:58:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You\u0026#39;ll mentor the engineers around you and set the standard for AI-native development. This role is built for someone who moves fast, thinks in systems, and uses AI to ship at a pace that surprises people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a system that broke in production, made it better, and still think about why it broke.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use agentic tools like Claude Code or Codex as a core part of your dev workflow, not as a novelty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You enjoy mentoring junior engineers not because it\u0026#39;s expected, but because you genuinely care about how they grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shipped LLM-powered features into production and have strong views on where prompt engineering ends and architecture begins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve led technical planning in a cross-functional setting and can hold your own in a room with PMs, designers, and engineers at once.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of software engineering experience with direct ownership of AI/ML or backend systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep Python expertise with a proven track record of building and scaling reliable, performant systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLM APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong system design and architecture skills, including distributed systems and cloud-native deployments on AWS or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong English proficiency. You can communicate complex technical ideas clearly in writing and in conversation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement core agent features including advanced RAG pipelines, multi-step tool use, and agent orchestration logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural decisions for the AI agent platform with a focus on fault tolerance, scalability, and extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize evaluation, observability, and classification pipelines that improve agent performance over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead prompt engineering strategy for diverse customer use cases, including designing A/B testing and automated regression pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve retrieval logic and embedding models to push RAG pipeline performance further.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor AI research and actively bring relevant techniques into production systems, using agentic CLIs and automation tooling to accelerate iteration cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide junior engineers and interns through code reviews, architectural discussions, and technical planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PMs, designers, and sales engineers to translate real customer needs into well-scoped technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with real-time or conversational interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agentic frameworks such as LangChain or LangGraph.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vector databases, search technologies, or large-scale data processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source LLM or AI tooling ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level English fluency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly team building cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partial support for commuting costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free parking at the Seolleung office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other support programs for congratulations and condolences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. \u0026amp;nbsp;We also value collaboration and relationship building. \u0026amp;nbsp;With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. \u0026amp;nbsp;Some of our roles require a more frequent in-office schedule. \u0026amp;nbsp;Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not adding AI to a legacy product. We rebuilt from the ground up with a decade of proprietary conversation data that most AI companies would kill for. The people here are moving with urgency because the opportunity is real and the window is now. If you want to own something that matters and see it ship to millions of users, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":9}}