{"jobs":[{"absolute_url":"https://sendbird.com/careers?gh_jid=8276676002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6296889002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8276676002,"updated_at":"2026-06-03T13:58:49-04:00","requisition_id":"146-C","title":" AI Agent Engineer, Intern","company_name":"Sendbird","first_published":"2025-11-19T03:41:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;현재까지 실리콘밸리 최정상 투자사로부터 (ICONIQ, SoftBank, Tiger Global, Y Combinator) 누적 총 2억2천만달러 (약 2,450억 원)의 투자를 유치하였으며 국내 최초 기업가치 1조원 이상의 글로벌 유니콘 기업입니다. 캘리포니아 산 마테오의 본사와 서울의 R\u0026amp;amp;D센터 및 APAC 오피스 그리고 뉴욕, 런던, 싱가포르, 인도, 캐나다 등에 오피스를 두고 있습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Intern, AI Agent Engineering\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;AI 에이전트 엔지니어링 인턴은 엔지니어링 및 제품 팀과 협력하여 지능형 에이전트를 구축, 통합 및 배포합니다.\u0026amp;nbsp;\u0026lt;br\u0026gt;최신 웹 프레임워크, LLM API 및 툴링 파이프라인을 사용하여 프로토타입부터 프로덕션까지 실무 경험을 쌓게 됩니다. 인턴십 기간은 8~12주 입니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;이런 일을 하실 수 있어요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;에이전트 프로토타이핑 및 개발\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링으로 Hallucination 탐지, 대화 Resolution 등 마이크로 API 개발업무를 합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;내부 데이터셋과 도구를 활용해 AI Agent의 정확도를 테스트하고 검증합니다.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;검색 증강 생성(RAG), 지식 기반 및 맞춤형 툴체인을 지원하는 백엔드 API를 통합합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링 및 툴링\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;다양한 사용 사례에 맞는 프롬프트를 제작, 테스트 및 세부 조정합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 버전 및 에이전트 배포를 위한 CI/CD 파이프라인을 설정합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;통합 및 배포\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;웹, 채팅 및 API 중심 환경에 에이전트를 임베드합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;실시간 성능 지표를 모니터링하고 로그, 대시보드 등의 관측 기능을 구현합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;협업 및 문서화\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;팀이 시니어 엔지니어, 제품 관리자 및 UX 디자이너와 긴밀히 협력할 수 있도록 지원합니다.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 분과 함께 하고 싶어요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Python: 깔끔하고 유지 관리가 용이한 Python 코드 작성 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backend: Django, FastAPI, Express 등 서버 측 프레임워크를 사용한 백엔드 개발 실무 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;협업: 뛰어난 의사소통 능력, 문서화 기술, 그리고 애자일한 팀에서의 협업 경험\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 점이 있으시면 더 좋아요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링 프레임워크(예: LangChain) 사용 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;클라우드 플랫폼(AWS Lambda, Vercel, GCP Cloud Functions)에 대한 이해도\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI 제품 관련 UX 디자인 또는 제품 관리 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Django 또는 유사한 Python 웹 프레임워크 사용 경험\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 점을 얻을 수 있어요\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;첨단 에이전트 기반 AI 개발 및 시스템 배포에 대한 심층 분석\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;엔지니어링, 제품 및 디자인 전문가와의 교차 기능 협업\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;시니어 AI 엔지니어의 멘토링 및 정규직 전환 기회\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;실제 고객 사용 사례, 성능 튜닝 및 프로덕션급 툴 활용 경험\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;유연근무제 정책\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;센드버드가 생각하는 다양성과 포용\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice, and video.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is a unicorn start-up headquartered in San Mateo, CA with additional offices in; London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://delight.ai/\u0026quot;\u0026gt;Learn about Sendbird Agentic AI here \u0026lt;/a\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=2CA5p60CnZw\u0026quot;\u0026gt;and here\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8401190002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6321075002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Marketing"],"value_type":"multi_select"}],"id":8401190002,"updated_at":"2026-07-17T21:51:41-04:00","requisition_id":"844","title":"AI-First Full Stack Marketer","company_name":"Sendbird","first_published":"2026-02-02T18:37:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This isn\u0026#39;t a normal marketing job.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Company:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;December 2024: \u0026lt;/strong\u0026gt;We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;February 2025:\u0026lt;/strong\u0026gt; We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;November 2025:\u0026lt;/strong\u0026gt; We rebranded the product line to Delight.ai. The name reflects our belief: AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Product:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why AI-First Full-Stack Marketer:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Traditionally, this role would be called Product Marketer or Customer Marketer. Depends on which silo you sit in. We don\u0026#39;t believe in those silos anymore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI collapses the boundaries between roles.\u0026lt;/strong\u0026gt; A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Speed wins in AI markets.\u0026lt;/strong\u0026gt; The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The best marketers have always been generalists. \u0026lt;/strong\u0026gt;The skills that matter—understanding customers, understanding products, synthesizing patterns, communicating clearly—are universal. Specialization was an artifact of complexity. AI dissolves that complexity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So we\u0026#39;re not hiring a Product Marketer. We\u0026#39;re not hiring a Customer Marketer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring an AI-First Full-Stack Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Role:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We\u0026#39;re not looking for someone who \u0026quot;knows how to use ChatGPT.\u0026quot; We\u0026#39;re looking for someone who\u0026#39;s already rewired how they work, and uses AI to do things that weren\u0026#39;t possible before.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter. You\u0026#39;ll be part customer marketer, part product marketer, full-time storyteller.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve experimented with Runway, Midjourney, Pika, or other AI creative tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You learn new tools in days, not months, and you\u0026#39;ve taught yourself something no one asked you to learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You move at a pace that makes other people uncomfortable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the agency and curiosity to will an idea into existence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can talk to a customer for 30 minutes and walk away with a story worth telling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You notice what makes a product feel good—and what makes it feel off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You go down rabbit holes—and come back with something useful\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years in marketing or product management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B2B experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work you can point to and say \u0026quot;I made that\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand things\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Talk to customers. Dig into the product. Know the market cold.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find the stories hiding in plain sight—the ones no one\u0026#39;s told yet.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make things\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Case studies, videos, social content, sales decks—whatever the story needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move 10x faster with AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship, learn, iterate. Repeat.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tell the story\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Craft narratives that make people stop scrolling, lean in, remember.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get the right stories in front of the right people at the right time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make customers proud to be part of our story. Make prospects wish they were.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a team of builders and thinkers that refuse to optimize for comfort. We\u0026#39;re building the AI agent platform for customer experience —and we intend to own the category.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We Offer Includes (but is not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation and birthday days off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company subsidized medical, dental, vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible spending accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life and disability insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Be Your Best Self\u0026lt;/em\u0026gt;: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $140,000 - $180,000 .\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;","departments":[{"id":4069043002,"name":"Product Marketing","child_ids":[],"parent_id":4035787002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8520211002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6403222002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Marketing"],"value_type":"multi_select"}],"id":8520211002,"updated_at":"2026-06-18T00:24:12-04:00","requisition_id":"861","title":"Digital Marketing Manager, APAC","company_name":"Sendbird","first_published":"2026-05-09T02:18:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we’d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Digital Marketing Manager, APAC?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;APAC represents 33% of our qualified pipeline target for FY27. We’re building out demand generation across Korea and the broader region, and we need someone who can own it end-to-end: paid media, email, webinars, and the localization quality that makes everything land correctly in-market. We’re looking for a marketer who knows the Korean B2B landscape, moves with urgency, and uses AI tools to punch above their weight—not because it’s trendy, but because it’s how you keep pace with what this role demands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll own digital demand generation for Korea, working closely with the APAC Field Marketing Lead to execute paid media campaigns, email programs, and webinars—while also serving as the quality gate on localized marketing assets. This role is for marketers who think in pipelines, not just programs, and want their impact measured in revenue, not impressions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You think in funnels — awareness, consideration, conversion — and you naturally ask “what does this do for pipeline?” before anyone else does\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve run a paid media campaign that didn’t just hit delivery targets but actually moved qualified leads through the funnel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools in your daily workflow—for content drafting, campaign analysis, reporting—and you’ve figured out how to get more done without sacrificing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve owned a webinar end-to-end—from promotion to follow-up—and the pipeline it generated was something you could actually point to\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–10 years of experience in B2B marketing, digital marketing, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience running paid media campaigns on LinkedIn, Google, or similar platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with email marketing platforms such as Marketo, HubSpot, Pardot, or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills with the ability to manage multiple programs simultaneously without dropping balls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills in both Korean and English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working proficiency with AI tools—ChatGPT, Claude, Gemini, or similar—applied to real marketing tasks: content drafting, data summarization, workflow automation, or campaign analysis\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own local paid media strategy and execution in Korea—recruiting and managing the local agency, planning campaigns across paid social, display, and syndication, and optimizing spend against pipeline outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run regional email marketing programs aligned with global strategy: build and deploy eDMs and newsletters with local nuance, use AI tools to accelerate content production, and track engagement to continuously improve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute webinars for the Korean market from end to end—promotion, registration, delivery, and follow-up—using AI-assisted workflows to automate the repeatable parts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the final QA layer on marketing assets translated by the localization team, ensuring accuracy, cultural relevance, and brand consistency before anything goes live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing Ops and Revenue Operations to ensure proper campaign setup, lead routing, attribution, and reporting across digital and field programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to automate recurring reporting tasks, surface insights from campaign data, and free up time for higher-leverage work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ad hoc support to the APAC Field Marketing Lead for regional events and programs as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or managing external agencies in the Korean market\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Delight.ai?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re not iterating on an existing go-to-market motion. We’re building a new category—AI that genuinely delights customers—on top of infrastructure that’s already at enterprise scale. APAC is a critical part of that story, and this role puts you at the center of it: real programs, real pipeline, real impact. If you want to own a region, help define what AI-powered B2B marketing looks like, and do it from Korea, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekly team lunch cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly team-building cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partial support for commuting costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free parking at the Seolleung office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other support programs for congratulations and condolences\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4069037002,"name":"Demand Generation","child_ids":[],"parent_id":4035787002}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8202724002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6251104002,"location":{"name":"London, England, United Kingdom"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8202724002,"updated_at":"2026-06-03T13:58:49-04:00","requisition_id":"828","title":"Enterprise Account Executive ","company_name":"Sendbird","first_published":"2026-01-24T16:27:44-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Enterprise deals don\u0026#39;t close themselves, and neither do the pipelines behind them. This role is for the rep who doesn\u0026#39;t wait for inbound, and who uses every tool available, including AI, to outwork and outthink the competition.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping how businesses communicate with customers, and most companies haven\u0026#39;t figured out what that means for them yet. That\u0026#39;s the opening. Sendbird just made a full pivot to AI-first customer experience, and enterprise buyers are actively rethinking their CX stack. The window to get in front of them is right now.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building the sales team that will define Sendbird\u0026#39;s next chapter. That means we need people who can do more than run a process. People who challenge how a customer thinks, show them what\u0026#39;s possible with AI-powered conversations, and close deals that move the needle. If you\u0026#39;re already using AI to work faster, prospect smarter, and sell more, you\u0026#39;ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the full enterprise sales cycle, from sourcing your own pipeline to closing high six- and seven-figure deals with some of the most complex organizations in the world. This isn\u0026#39;t an order-taking role. The right person thrives on building, moves fast, and treats every deal like it\u0026#39;s their company on the line.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You build your own pipeline and prefer it that way. Inbound is a bonus, not a dependency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools actively, whether that\u0026#39;s automating research, enriching accounts, or generating outreach at scale, to do more with less\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You challenge customers\u0026#39; assumptions rather than validating them, and you\u0026#39;re comfortable being the smartest voice in the room about their own problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You navigate multi-stakeholder deals across product, engineering, CX, and procurement without losing momentum or the thread\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think in terms of outcomes, not features, and can translate technical capability into business impact on the fly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You carry urgency into everything without needing a manager to set the pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You learn new categories quickly and get genuinely curious about the industries you sell into\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat a lost deal as data, not a setback, and come back sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of technology sales experience with a proven track record of closing complex, enterprise-level deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent success closing high six- to seven-figure contracts in a solution sales environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running outbound-led, self-sourced pipeline development at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to run multi-threaded sales cycles across technical and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working fluency with AI tools, whether for prospecting, pipeline enrichment, outreach automation, or research. You don\u0026#39;t need to build agents from scratch, but you need to be actively using AI in your workflow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Source, qualify, and close enterprise deals end-to-end, using AI-assisted prospecting and enrichment tools to build and move pipeline faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a 3 to 5x qualified pipeline through outbound prospecting, network activation, and strategic account targeting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consult with enterprise product, engineering, and CX leaders on how AI-powered conversations can transform their customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenge customers\u0026#39; current thinking. Push them beyond what they came in asking for toward what they actually need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex, multi-threaded buying processes at top-tier companies without losing deal momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Solutions Engineering, Marketing, and Product to land and position deals effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain rigorous pipeline hygiene and forecasting accuracy so leadership can trust what you\u0026#39;re telling them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building the playbook. You\u0026#39;ll be an early member of a high-performing sales team and your patterns will shape how we scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formal SaaS sales training in a highly competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at a top-tier professional firm (investment banking, management consulting, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling AI, customer support, or customer experience software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to selling into enterprise developer and product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vertical industry knowledge in communities, live-streaming, on-demand, ecommerce, or gaming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI workflow tools such as Make, Zapier, or n8n to automate parts of your sales process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our UK benefits include (but are not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Congratulations and Condolences Leave and Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6% employer contribution to the employee\u0026#39;s pension fund\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt; An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home Internet Boost: £45 per month to support your home internet cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commute Boost: £3000 annual budget\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is £200,000.00 - £240,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing playbook. We\u0026#39;re writing a new one. Sendbird just made one of the most decisive pivots in its history, and the people joining now will own the outcomes that define what comes next. If you want to sell something that actually matters, to buyers who are ready to move, this is where you want to be.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4019129002,"name":"London, United Kingdom","location":"London, England, United Kingdom","child_ids":[4019131002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8387308002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6196803002,"location":{"name":"Remote, US"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8387308002,"updated_at":"2026-07-27T20:41:57-04:00","requisition_id":"812","title":"Enterprise Account Executive (East Coast)","company_name":"Sendbird","first_published":"2026-01-22T13:53:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Enterprise Account Executive closes deals. This one builds a category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping how enterprises think about customer experience, and most of them don\u0026#39;t fully understand what that means yet. That\u0026#39;s the opportunity. You\u0026#39;re not just selling software. You\u0026#39;re showing companies what\u0026#39;s possible when intelligence gets layered on top of every customer conversation they\u0026#39;ll ever have.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is at an inflection point. We\u0026#39;ve spent a decade earning trust with 4,000+ enterprise brands. Now we\u0026#39;re bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don\u0026#39;t exist yet, and close deals that matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and East Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You build your own pipeline and use AI to do it faster and smarter than anyone else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn\u0026#39;t know they had.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-threaded enterprise deals energize you rather than slow you down.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You obsess over your pipeline. 3x isn\u0026#39;t enough, you want 5x, and you know exactly what\u0026#39;s in it at any given moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve closed high six- and seven-figure deals and can speak to exactly how you did it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring energy and humor without sacrificing precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You debrief losses out loud, share what\u0026#39;s working, and actively make the people around you better. You know how to read a room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An outbound-first mentality. You build your own pipeline and don\u0026#39;t rely on inbound to hit quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the East Coast region (see application for eligible cities).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a consultative lens to every deal. Understand the customer\u0026#39;s business deeply before you ever pitch a solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape how we sell in a fast-moving environment, not just execute a playbook.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formal SaaS sales training from a competitive, high-performance environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at a top-tier professional services firm (investment banking, management consulting, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling AI, Customer Support, or Customer Experience software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous success selling to enterprise developer and product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $260,000 - $300,000 OTE .\u0026amp;nbsp; This range is specific to the New York City market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing market, we\u0026#39;re defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that\u0026#39;s reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that\u0026#39;s moving with genuine urgency, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4041301002,"name":"Remote, US","location":null,"child_ids":[],"parent_id":4019127002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8487754002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6247790002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8487754002,"updated_at":"2026-07-17T21:10:21-04:00","requisition_id":"827","title":"Enterprise Security Engineer","company_name":"Sendbird","first_published":"2026-03-31T20:33:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Security isn\u0026#39;t just a checkbox at Delight.ai. It\u0026#39;s the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Security Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building AI that handles real customer conversations at scale. That means identity systems, SaaS stacks, and endpoints that have to work, and stay secure, without getting in the way of the people building and shipping every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The threat landscape isn\u0026#39;t standing still, and neither are we. This role exists because we need someone who thinks about security the way our engineers think about product: automate what\u0026#39;s repetitive, build what\u0026#39;s missing, and make the secure path the easy path.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You\u0026#39;ll work directly with IT and Engineering, and you\u0026#39;ll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think about attacker techniques (MITRE ATT\u0026amp;amp;CK is a starting point, not a ceiling) and design detections that actually catch things.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you\u0026#39;re always looking for more places to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold the \u0026quot;secure by default\u0026quot; bar without being the team that slows everyone else down.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re never satisfied with \u0026quot;we have a tool for that\u0026quot; if the tool isn\u0026#39;t actually being used well.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of hands-on enterprise security experience, with real depth in endpoint security across a MacOS-heavy fleet (EDR, NGAV, MDM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience with VPN and ZTNA platforms, and working knowledge of modern email security (SPF, DKIM, DMARC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to secure SaaS platforms with preventive and detective controls, including DLP and logging pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting proficiency in Python (strong preference), Bash, or a comparable language, used for automation, not just one-off fixes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Harden a global MacOS fleet using EDR, NGAV, and MDM, enforcing patching cadences and security baselines at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and enforce IAM policies (SSO, MFA, SCIM, least-privilege), with automated provisioning and de-provisioning wherever possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure Google Workspace and the broader SaaS stack, implementing DLP controls and logging pipelines that surface real data exposure risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and improve VPN and zero-trust remote access infrastructure for a distributed workforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI-assisted detection and response workflows, automating alert triage, incident timelines, and routine reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed security into how Engineering and IT build and ship, not just how the company audits afterward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the threat landscape, translate attacker techniques into actionable detections, and stay ahead of what\u0026#39;s actually being used against companies like ours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build internal security tooling and dashboards where off-the-shelf falls short, using automation pipelines to close the gaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a risk-based security roadmap, including prioritization frameworks that tie security investment to actual business exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with adversary tactics via MITRE ATT\u0026amp;amp;CK, with hands-on experience designing detection and response strategies around those techniques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off.\u0026lt;/strong\u0026gt; 20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; boost.\u0026lt;/strong\u0026gt; Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one.\u0026lt;/strong\u0026gt; Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options.\u0026lt;/strong\u0026gt; Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $190,000.00 – $230,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not in maintenance mode. We\u0026#39;re rebuilding how businesses connect with their customers using AI, and we\u0026#39;re moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null},{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8607309002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6437795002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Product"],"value_type":"multi_select"}],"id":8607309002,"updated_at":"2026-06-29T03:31:45-04:00","requisition_id":"862","title":"Forward Deployed Product Manager","company_name":"Sendbird","first_published":"2026-06-29T03:31:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Most PMs write specs and wait for feedback. You\u0026#39;ll be deploying AI agents with real customers across APAC, then turning what you learn into product direction that actually matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Forward Deployed Product Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enterprise AI isn\u0026#39;t won in the roadmap, it\u0026#39;s won in the field. Businesses across APAC are trying to figure out what production-grade AI agents actually look like for their customers. The gap between \u0026quot;pilot\u0026quot; and \u0026quot;valuable at scale\u0026quot; is where deals are won or lost, and where the most important product learnings live.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role exists because we need someone who can close that gap. You\u0026#39;ll work directly with customers to get AI agents live and deliver measurable outcomes, using AI tooling to move faster, learn faster, and build smarter. Then bring what you learn back to shape the product itself. It\u0026#39;s one of the highest-leverage roles we\u0026#39;re hiring for right now.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you’d like to dive deeper, check out the podcast linked for more details! 🎧\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://youtu.be/QUKQDLpa5Oo?si=odDKKFNej0r1_1yj\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;LINK\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the full arc from pilot to production for APAC customers deploying our AI Agent platform: designing agents, driving adoption, and converting real-world friction into product direction. This role sits at the intersection of product, engineering, and customer success, and it\u0026#39;s built for someone who does their best thinking in the messy middle, with AI tools in hand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re more energized by a chaotic customer conversation than a perfectly formatted PRD, and you use AI to make sense of the chaos faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk into an ambiguous problem, ask the right three questions, and leave with a clear plan, often with an AI-assisted artifact ready before you leave the room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold strong opinions about what makes AI agents actually useful in production, not just in demos, and you can back them up with evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You find it genuinely satisfying to translate \u0026quot;we need this to work better\u0026quot; into something engineering can build, and you use agentic tools to prototype and validate before escalating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get restless when you\u0026#39;re too far from the user. You want to see the problem, not just hear about it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable saying \u0026quot;I don\u0026#39;t know yet\u0026quot; and uncomfortable staying there for long. You reach for AI tools before asking someone else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The idea of frequent, sometimes last-minute travel to customer sites across APAC sounds more exciting than it does disruptive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 to 3 years of experience in a PM or product-facing role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A CS degree or technical equivalent. You understand how software is built, and you use AI coding tools and agentic CLIs to close the gap between insight and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work directly with customers and translate messy, complex needs into clear product outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English, with the ability to operate across the APAC region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with APAC customers to understand their business context and co-design AI agents that solve real problems, using agentic tools to accelerate scoping and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead deployments end-to-end, from initial scoping through pilot to production rollout, building repeatable, AI-assisted workflows along the way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize customer feedback into structured, actionable input for product and engineering teams, using AI to surface patterns across conversations and deployments faster than any manual process could.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring friction points across deployments and build playbooks, automating the parts that don\u0026#39;t need human judgment so future rollouts ship faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal tooling that scales what works and eliminates what doesn\u0026#39;t, including custom dashboards, lightweight apps, or workflow automations built with agentic CLIs and middleware tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the connective tissue between what customers are experiencing in the field and what gets prioritized on the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the customer\u0026#39;s reality in internal conversations with specificity, not generality, backed by AI-synthesized data where possible.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior 0 to 1 product experience, ideally having built and launched something from scratch, whether in a founder role or as an early team member.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agent frameworks, LLM pipelines, or AI/ML tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekly team lunch cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly team building cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partial support for commuting costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free parking at the Seolleung office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other support programs for congratulations and condolences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;ve spent a decade earning the trust of 4,000+ brands, and now we\u0026#39;re using everything we built to reinvent what AI-powered customer experience can actually feel like. This isn\u0026#39;t a company hedging on AI. We went all in. If you want to work on a problem that\u0026#39;s genuinely unsolved, with customers who are trying to figure it out in real time, and a team that moves fast enough to keep up, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4064970002,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8293482002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6221612002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Product"],"value_type":"multi_select"}],"id":8293482002,"updated_at":"2026-07-10T19:43:15-04:00","requisition_id":"818","title":"Forward Deployed Product Manager","company_name":"Sendbird","first_published":"2025-11-14T19:25:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Most PMs sit behind a roadmap. You\u0026#39;ll be in the room where the AI actually gets deployed, then back at HQ making sure what you learned changes the product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost, the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Forward Deployed Product Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enterprise AI deployments don\u0026#39;t fail because the technology is wrong. They fail because no one bridges the gap between what a customer actually needs and what the product can actually do. That gap is where this role lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re moving fast. Pilots becoming production, feedback becoming roadmap, customers becoming case studies. We need someone who can be in a customer\u0026#39;s office on Tuesday, synthesizing insights for engineering on Wednesday, and refining deployment playbooks by Friday. If you want to shape how an AI agent platform goes to market in real time, there is no better seat in the house.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Forward Deployed PM owns the full arc from pilot to production for Delight.ai\u0026#39;s AI Agent platform, working directly with customers to deploy, iterate, and prove value, then translating what they learn into product direction back home. This role is for someone equally comfortable in a customer whiteboard session and a GitHub issue thread.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get restless behind a desk. You\u0026#39;d rather be in front of a customer untangling a messy problem than writing a spec about one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can read a room: you know when to lead a conversation and when to shut up and listen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You naturally translate vague customer pain into crisp, actionable product language, and you\u0026#39;re already reaching for an AI tool to help structure it faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat ambiguity as a starting point, not a blocker. You move before the plan is perfect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve got a traveler\u0026#39;s mindset. A last-minute flight to close a deployment doesn\u0026#39;t stress you out, it energizes you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You obsess over whether a thing actually works in the real world, not just in a demo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You learn fast and publicly. You\u0026#39;re not precious about being wrong if it means getting to right faster\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 to 4 years in a PM or product-facing role, with strategy consulting background as a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A CS degree or technical equivalent. You understand how software is built even if you\u0026#39;re not writing it day-to-day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on familiarity with AI tools, agent frameworks, or LLM-based systems. You\u0026#39;ve used them to do real work, not just to experiment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed with enterprise customers to map their CX workflows, then design and deploy AI agents, using Delight.ai\u0026#39;s platform alongside supporting tools and automations, that deliver measurable business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the full deployment lifecycle from scoping and configuration through testing, go-live, and post-launch iteration, using AI-assisted workflows to move faster at every stage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface field insights and translate them into crisp, prioritized feedback for product and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine internal playbooks and tooling, including AI-powered templates and automated reporting, that make every future deployment faster and more reliable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the connective tissue between customer success, engineering, and product. Make sure nothing important gets lost between teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify patterns across deployments that point to product gaps or opportunities, and advocate for them with data and customer evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-own deployment outcomes with customers. You\u0026#39;re not handing off a ticket. You\u0026#39;re accountable for what gets built\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior 0 to 1 experience. You\u0026#39;ve built and launched something from scratch, whether in a founder role or as an early team member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agent frameworks, LLM pipelines, or AI/ML tooling beyond conceptual familiarity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $140,000 - $175,000.\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing market. We\u0026#39;re redefining what AI-powered customer experience can be. The people joining now will shape how that gets built, deployed, and scaled. If you want to own something real, move fast, and look back in three years knowing you helped build it from the ground up, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4064970002,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8484047002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6388714002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8484047002,"updated_at":"2026-06-03T13:58:49-04:00","requisition_id":"858","title":"Head of Information Security","company_name":"Sendbird","first_published":"2026-03-30T17:47:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That\u0026#39;s not what we\u0026#39;re building.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI\u0026#39;s real promise isn\u0026#39;t efficiency. It isn\u0026#39;t cost savings. It\u0026#39;s restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don\u0026#39;t want customers to feel satisfied. We want them to feel delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Head of IT \u0026amp;amp; Security\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn\u0026#39;t a nice-to-have. It\u0026#39;s a competitive differentiator. It\u0026#39;s why DoorDash and Match Group chose us. It\u0026#39;s why we\u0026#39;ve earned certifications that our competitors are still chasing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security here means being a partner to the business, not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn\u0026#39;t just change our product—it changes the threat surface too.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not looking for someone who manages security from a distance. We\u0026#39;re looking for a practitioner who rolls up their sleeves, builds programs that work well, and earns trust across the engineering org by being someone people want to work with.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This reports to the CFO. You\u0026#39;ll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll inherit a world-class program that\u0026#39;s already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You\u0026#39;ll own Sendbird\u0026#39;s comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that\u0026#39;s embedded in how we work — not bolted on as an afterthought. You\u0026#39;ll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you\u0026#39;ll scale our global internal business systems and maintain our position as the most trusted platform for the world\u0026#39;s most demanding enterprises.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and run security programs at a B2B SaaS or cloud company—not just inherited them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve managed or mentored a global security team and taken genuine pride in developing the people around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguity and build structure where none existed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your instinct when something goes wrong is to fix, document, and improve—not assign blame.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat security as a conversation with the business, not a monologue at it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve started using AI tools to work faster—and you\u0026#39;re curious about what that means for the security programs you\u0026#39;re building.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of combined experience across security management, IT operations, compliance, or consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in global B2B technology, SaaS, or cloud-based businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing security incidents end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of security and compliance challenges unique to AI/LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Information Security, Computer Science, MIS, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own the program\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and continuously improve Sendbird\u0026#39;s information security program—policies, processes, and controls that hold up under scrutiny.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex compliance requirements (HIPAA, GDPR, CCPA) into practical, actionable programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that\u0026#39;s evolving faster than traditional defenses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner with the business\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with the CTO and engineering teams to embed security into the product development lifecycle, not just review it at the end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise risk awareness across business stakeholders without crying wolf or creating friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the person other teams want to work with—because you solve problems, not just flag them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop a global lean security team, making sure each hire reflects and advances the goals of the program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player-coach—this isn\u0026#39;t a delegator role. You\u0026#39;re in the work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Respond and improve\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain incident response protocols that are fast, clear, and practiced—not just documented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously strengthen the security posture of a platform that never sleeps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn every incident into a lesson. Turn every lesson into a control.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security certifications: CISM, CISA, CISSP, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a global company operating across multiple time zones and regulatory environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a team of builders and thinkers that refuse to optimize for comfort. We\u0026#39;re building the AI agent platform for customer experience—and we intend to own the category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off.\u0026lt;/strong\u0026gt; 20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; boost.\u0026lt;/strong\u0026gt; Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one.\u0026lt;/strong\u0026gt; Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options.\u0026lt;/strong\u0026gt; Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-First Environment.\u0026lt;/strong\u0026gt; Enterprise access to top LLMs (Claude, ChatGPT, Gemini) and your choice of vibe coding tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $280,000 – $320,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8614920002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6440679002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Finance and Operations"],"value_type":"multi_select"}],"id":8614920002,"updated_at":"2026-07-08T17:09:58-04:00","requisition_id":"869","title":"Head of Marketing Operations (Director)","company_name":"Sendbird","first_published":"2026-07-08T01:41:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support \u0026amp;amp; sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform that enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sendbird Revenue Operations team is looking for a Head of Marketing Operations. The Revenue Operations team brings together Marketing Operations, Sales Operations, CX Operations, and Data Insights — together, we own the processes, systems, and analytics that power the entire lead-to-cash cycle. It\u0026#39;s a fast-moving, high-impact function, and this role is central to how we grow.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to our Head of Revenue Operations, you\u0026#39;ll own the monitoring and enablement of lead and pipeline delivery. We\u0026#39;re looking for someone who really \u0026lt;em\u0026gt;gets\u0026lt;/em\u0026gt; marketing — someone who can build the systems, processes, and workflows that help our marketing efforts thrive and scale. This role is based in our San Mateo, California office, with the team on-site Monday, Wednesday, and Thursday each week (3+ days).\u0026amp;nbsp; This is an IC role that owns the function, the strategy, and vendor relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be joining a team that moves with urgency, thinks in data, sweats the details, and is genuinely energized by building a high-quality pipeline for Sales. If that sounds like your kind of environment, we\u0026#39;d love to talk!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead our Marketing Operations efforts, and be a partner to the Head of Demand Generation and our Marketing stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our external MOps agency that executes our Campaign Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform and Systems Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Marketing technology stack across various solutions, selection of new tools, and support the management of our marketing technology ecosystem (website, backend systems, measurement).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and manage integrations between our core Marketing and Sales systems and complementary tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance short-term fixes with the design and implementation of scalable long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Campaign Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with our global marketing and sales teams to ensure campaign programs are designed and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our email calendar and inbound forms;\u0026amp;nbsp; Build, test, and send emails, registration pages, and other campaign elements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor email deliverability and list hygiene to ensure optimal inbox placement and compliance with privacy regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure lead and contact data quality: cleaning, normalization, and imports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with lead and contact database management, attributions, and proper tagging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize lead and account scoring, nurturing, and routing so leads are passed and prioritized appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting / Analytics\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the tracking, attribution, and reporting infrastructure for Demand Generation programs, ensuring accurate measurement, clean data flow between systems, and clear visibility into program effectiveness and ROI for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and update reports and dashboards to provide visibility into marketing campaign results and drive for conversion/velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define measurements for Inbound/Outbound, Channels, Lead Source, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine our Attribution model to optimize for motion and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a leader who thrives in high-energy environments and takes ownership of multiple initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an excellent communicator and use your communication skills to align a diverse set of stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a problem solver with an affinity for understanding human behavior; you understand what motivates people and how to influence it through your role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a data enthusiast with strong attention to detail and a great understanding of how to identify and resolve issues using data and related technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years in Marketing Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years at B2B AI and/or B2B SaaS Growth companies with experience in Enterprise-level Sales Led Growth (SLG) motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with scaling a Series C or later company, and/or with growing a $50 to 100+ million Annual Recurring Revenue (ARR) company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the full B2B marketing and sales lifecycle and associated best practices.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep domain expertise in building and optimizing marketing automation platforms, especially Marketo, Bizible, Salesforce, Zoominfo/Clay, LeanData, RingLead, G2, Paid Media (Google, LinkedIn, Bing, Facebook, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI Fluency - You\u0026#39;ve used Claude Code, Cursor, or another vibe coding tool to build apps and/or automation that helped scale the GTM motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, presentation, and communication skills, ability to align multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to run rigorous due diligence and negotiations for new technologies, tools/systems, and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we use a variety of compensation data benchmarks from similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current annual salary range for this role is $200,000 - $210,000.\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;","departments":[{"id":4044003002,"name":"Revenue Operations","child_ids":[4069033002,4075638002],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8451923002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6376121002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8451923002,"updated_at":"2026-07-17T21:49:49-04:00","requisition_id":"857","title":"Head of Strategic Partnerships \u0026 AI Ecosystem","company_name":"Sendbird","first_published":"2026-03-09T17:48:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;The AI ecosystem is being redrawn in real time. The person who wins this role won\u0026#39;t just watch it happen. They\u0026#39;ll be the one shaping where Delight.ai sits inside it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Head of Strategic Partnerships \u0026amp;amp; AI Ecosystem\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI platform wars are being fought at the ecosystem layer. OpenAI, Anthropic, Google, and AWS are competing to become the default infrastructure for enterprise AI, and the companies that secure the right positions inside those ecosystems now will compound that advantage for years. Delight.ai is already in the race. We need someone to make sure we\u0026#39;re winning it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t merely a role for someone who manages relationships. It\u0026#39;s for someone who builds leverage, moves fast with AI tools to operationalize partnership motions, and treats ecosystem positioning the way a product leader treats roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Own Delight.ai\u0026#39;s full ISV and hyperscaler ecosystem strategy, from AWS co-sell execution to GenAI platform alliances with OpenAI, Anthropic, and Google. Build the commercial engine that makes partnerships a measurable, compounding revenue driver. This role is built for someone who moves fast, uses AI to do the work of a full team, and treats every partnership as a distribution play.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You reach for AI tools to automate the operational overhead of partnership work: pipeline tracking, enablement, reporting, outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think about ecosystem strategy the way an engineer thinks about architecture: modular, scalable, with clear interfaces between components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know the difference between a partner that looks good on a slide and one that actually moves pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk into a room with a CTO, a hyperscaler field rep, and a CFO and speak credibly to all three.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get restless when processes are manual. If something is done by hand more than twice, you\u0026#39;re already automating it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You track the AI ecosystem obsessively, not just the headline players but emerging ones, integration models, and commercial structures that are starting to win.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can point to partner-sourced or partner-influenced ARR with your fingerprints on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in Strategic Partnerships, Technology Alliances, or Ecosystem Leadership inside SaaS or enterprise technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with hyperscalers, especially AWS co-sell programs, and direct relationships with GenAI platform vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency to engage product and engineering leaders, plus commercial acumen to structure and close complex partnership agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, quantifiable revenue impact through partner-sourced and partner-influenced pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and scaling a global partnerships operating model, including segmentation, tiering, and performance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and lead ISV ecosystem strategy across AI, CX, commerce, and SaaS. Use AI tools to track ecosystem shifts and translate them into actionable partnership and product strategy for internal leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand our AWS commercial relationship and launch new ones with OpenAI, Anthropic, Google, and other leading GenAI platforms. Identify and secure high-impact ISV partners that extend product value and unlock new customer segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partner segmentation, tiering, and prioritization frameworks. Automate pipeline tracking and reporting so your time goes to strategy, not spreadsheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and operationalize repeatable co-sell motions. Align with Sales on account planning, enterprise pursuits, and vertical strategies. Own partner-sourced and partner-influenced pipeline and ARR with clear dashboards to back it up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop joint value propositions and enablement materials that drive real field adoption with SI, GSI, and VARS organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing on joint campaigns, events, content, and marketplace promotions. Drive ecosystem storytelling and strategic announcements that elevate brand visibility and marketplace performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $300,000 - $340,000 OTE .\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions, including, but not limited to, location, skill sets, experience and training, licensure and certifications, and other business and organizational needs, which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We spent ten years building the infrastructure the world\u0026#39;s best apps run their conversations on. Now we\u0026#39;re moving up the stack into AI, memory, and outcomes that actually matter to customers. Real scale, real data, and a strategic bet that hasn\u0026#39;t been fully priced in yet. If you want to own something that matters, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8287120002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6305522002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8287120002,"updated_at":"2026-06-09T02:14:32-04:00","requisition_id":"840","title":"Machine Learning Engineer","company_name":"Sendbird","first_published":"2025-11-18T07:28:23-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Sendbird is building AI agents for customer experience. Our platform already powers billions of conversations every month across chat, voice, video, and messaging APIs. We are now using that foundation to build agents that understand customer context, reason over business data, and take reliable action in production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Machine Learning Engineer to research, build, and productionize new capabilities for those agents. This role sits at the intersection of agent product development, applied AI research, and production engineering. You will work on systems that enterprise customers depend on every day, not demos or isolated prototypes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird and delight.ai\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird has spent more than a decade building communication infrastructure for in-app chat, voice, video, and messaging APIs. More than 4,000 brands use our platform, including DoorDash, Match Group, Noom, Yahoo Sports, and Rakuten. Our systems support more than 7 billion messages every month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2024, we made a strategic shift toward AI-first customer experience. In 2025, we launched our enterprise AI agent product, delight.ai. Delight.ai helps businesses deliver customer support and engagement that is faster, more contextual, and more personal. Unlike simple FAQ bots, our agents are built to remember customer context, use tools, retrieve relevant knowledge, connect across channels, and handle real customer workflows with accuracy and control.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Machine Learning Engineer, you will design, build, evaluate, and ship new capabilities for our AI agents. You will work across agent architecture, retrieval, memory, planning, tool use, workflow automation, voice, evaluation, data pipelines, model adaptation, inference, and production integration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on engineering role for someone who can turn AI research and product ideas into reliable customer-facing features. Some problems will require training, fine-tuning, or adapting models. Others will require better retrieval, better context handling, better tools, stronger evaluation, or a more thoughtful product design. The right person knows how to choose the right lever and ship the result.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will work on\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Research, prototype, evaluate, and productionize new agent capabilities, including memory, planning, tool use, workflow execution, reasoning, and context management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the quality, reliability, and usefulness of customer-facing AI agents through better retrieval, prompting, evaluation, model adaptation, product behavior, and system design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the core intelligence layer for our agents, including retrieval systems, memory, tool-calling pipelines, workflow orchestration, and agentic reasoning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train, fine-tune, and adapt LLMs and related models when model-level work is the right way to improve agent quality or product capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build data pipelines for model training, agent evaluation, and product improvement, including labeling workflows, dataset construction, quality checks, and feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design evaluation systems that measure task completion, accuracy, latency, cost, reliability, safety, customer experience quality, and production regressions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize inference systems for production, including model selection, serving architecture, batching, caching, latency, throughput, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate voice AI, internal tools, third-party APIs, and workflow systems so agents can take useful actions across real customer journeys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product managers, engineers, and customer-facing teams to turn ambiguous AI product requirements into shippable agent features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we are looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional experience in ML engineering, machine learning, data science, or backend engineering with substantial AI/ML ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI-powered product features for real users, preferably involving agents, conversational AI, workflow automation, retrieval, or LLM systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience training, fine-tuning, or adapting LLMs or other deep learning models for production use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong practical knowledge of model training workflows, including dataset preparation, experiment tracking, evaluation, model selection, and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building production LLM systems, such as RAG, tool calling, agents, model orchestration, prompt systems, or evaluation pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Python skills and experience building production-grade services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of inference and serving tradeoffs, including latency, throughput, GPU utilization, model size, batching, caching, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ML infrastructure or MLOps tools used for data pipelines, training jobs, model deployment, monitoring, or evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong debugging instincts for agent systems, including failure analysis, hallucination reduction, retrieval quality, model behavior, tool-use failures, and regressions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills, especially when explaining technical tradeoffs to product managers, engineers, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You may be a strong fit if\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You read AI research or model release notes and immediately think about what is testable, useful, and production-worthy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are skeptical of AI demos until you see evaluation results, latency numbers, and failure modes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know the difference between a good prompt, a good product experience, and a reliable production system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You like building agent capabilities that make a product meaningfully better, not just adding AI because the model can do it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working across data, models, retrieval, inference, backend services, product behavior, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building natural language processing, conversational AI, or voice AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale data processing, labeling systems, human feedback workflows, or synthetic data generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GPU-based training or inference infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms such as AWS, GCP, or Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual fluency in Korean and English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Weekly team lunch cost\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monthly team-building cost\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partial support for commuting costs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Free parking at the Seolleung office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Other support programs for congratulations and condolences\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We spent a decade building the conversation infrastructure that the world runs on. Now we\u0026#39;re putting intelligence on top of it. You won\u0026#39;t be joining a company still figuring out its AI strategy. You\u0026#39;ll be joining one that has already made the bet, shipped the product, and is moving fast to lead the category. If you want to build something that matters, with a team that knows how, this is it.\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8472142002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6269885002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8472142002,"updated_at":"2026-07-17T21:54:03-04:00","requisition_id":"837","title":"Sales Engineer","company_name":"Sendbird","first_published":"2026-03-20T13:44:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;You don\u0026#39;t just demo software, you change how people think about what\u0026#39;s possible. If you want to be the person in the room who makes engineers lean forward and executives say \u0026quot;when can we start,\u0026quot; read on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sales Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping how enterprises think about customer communication. Sophisticated buyers no longer just want to know if our platform works. They want to know if it works for them, at their scale, inside their architecture, with their team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re at an inflection point: a decade of conversation infrastructure, now with AI on top, and a pipeline of buyers who need a technical partner, not a pitch deck. The Sales Engineers who thrive here earn trust from a principal engineer and a VP of Product in the same meeting, and use AI natively to work faster, demo smarter, and operate at a scale a traditional SE simply couldn\u0026#39;t.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone. \u0026lt;em\u0026gt;This is a hybrid role based in our San Mateo office (3 days/week).\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mapping a customer\u0026#39;s architecture is a puzzle to solve, not a box to check, and you\u0026#39;ve already spun up a Claude Project or n8n workflow to automate the research before the call ends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You read a room fast, shifting depth and language on the fly between a skeptical backend engineer and a time pressed CTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your demos tell a story. You don\u0026#39;t walk through features, you show people a future they hadn\u0026#39;t imagined, using AI powered prototypes and agentic tools to make it land.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You build Claude Projects, custom GPTs, and agentic workflows for your team out of genuine curiosity, not because your job requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat every discovery call like a research project, backed by AI-assisted prep agents and follow-up automations in Make or n8n so the repetitive work runs without you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You figure out what the customer needs before they tell you, propose the architecture, and ship it. If a bespoke dashboard or Claude-powered automation would close the deal, you build it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re energized by multiple complex deals at once, partly because AI agents and workflow automation have eliminated the parts that don\u0026#39;t require you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree (CS, EE) or equivalent combination of education and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows. You\u0026#39;ve built with these tools, not just read about them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n. Experience stringing together APIs or building lightweight automations is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel for customer onsite visits\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the technical narrative across the full deal cycle, from discovery calls and technical deep dives to executive presentations, alongside Account Executives at every stage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run structured discovery with engineers, product managers, and architects to surface real pain points and map them to Sendbird\u0026#39;s APIs, SDKs, and AI agent capabilities, using AI-assisted prep workflows to come in sharper every time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solution architectures tailored to each customer\u0026#39;s stack and goals, whether they\u0026#39;re building an AI-powered in-app chat experience, deploying an AI support agent, or scaling to millions of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver demos that go beyond feature walkthroughs, using agentic tools and custom prototypes to show customers what their product could actually become with Sendbird underneath it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate repeatable pre-sales work, including lead research, follow-up summaries, and demo environment setup, using tools like Claude, Make, or n8n, freeing you for the work AI can\u0026#39;t do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate Sendbird\u0026#39;s security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product and Engineering to feed pre-sales insights back into the roadmap, serving as a direct line between the market and the people building the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track emerging trends in AI agents, developer tooling, and communication infrastructure, and bring those insights into customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00.\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We just made one of the boldest pivots in our company\u0026#39;s history and we\u0026#39;re already seeing it pay off. If you want to sell something that\u0026#39;s genuinely changing how enterprises think about AI and customer experience, this is it. You\u0026#39;ll have real ownership, real access to leadership, and real impact on how we win. We move fast. We build things that matter. Come help us close the deals that define what delight.ai becomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4069042002,"name":"Sales Engineering","child_ids":[],"parent_id":4035784002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8611240002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6439272002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8611240002,"updated_at":"2026-07-08T05:23:00-04:00","requisition_id":"866","title":"Security Engineer","company_name":"Sendbird","first_published":"2026-07-01T03:38:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Security isn\u0026#39;t just a checkbox at Delight.ai. It\u0026#39;s the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the march towards our vision of building a powerful user engagement platform, we are assembling a world-class security team to protect our customers\u0026#39; data and earn their trust. Specifically, we need a Security Engineer who can help improve the security posture of our product and cloud infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Engineering teams to help build secure products and infrastructure at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the day-to-day security partner to teams across the company to conduct architecture reviews and threat models for systems being developed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure multi-account \u0026amp;amp; multi-cloud infrastructure for Sendbird\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own product security and cloud security tooling and build automations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed security tools into the CI-CD system for SCA, SAST, Container, and IAC scanning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify security gaps and come up with solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and identify new attacks against Sendbird’s products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Who you are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can manage complexity across time zones, technology stacks, and security issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can connect the dots between security projects and policies with business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable; taking responsibility of the systems and infrastructure under your oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective project manager with the ability to influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English proficiency at a conversational level required, business level preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you bring to the table\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding and experience of CloudSec and Product Security, and comfortable with enterprise security, identity, and AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in securing AWS and GCP-based infrastructure at scale in a globally distributed software company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure as Code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in working with and securing Kubernetes Experience with automation in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of security tools and platforms to enhance an organization’s security posture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven capability in making sound, effective security decisions that allow an agile business to be secure and move quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex cross-functional projects from start to finish and mentoring other security practitioners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to communicate ideas clearly and effectively to engineers who know way more than you about their code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus points\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing security tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Presenting at conferences and/or working on open source projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekly team lunch cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly team-building cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partial support for commuting costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free parking at the Seolleung office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other support programs for congratulations and condolences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not in maintenance mode. We\u0026#39;re rebuilding how businesses connect with their customers using AI, and we\u0026#39;re moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8445772002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6321075002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Marketing"],"value_type":"multi_select"}],"id":8445772002,"updated_at":"2026-07-08T02:53:18-04:00","requisition_id":"844","title":"Senior Product Marketing Manager, delight.ai","company_name":"Sendbird","first_published":"2026-03-03T01:47:29-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI collapses the boundaries between roles. A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Speed wins in AI markets. The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring an AI-First Product Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We\u0026#39;re not looking for someone who \u0026quot;knows how to use ChatGPT.\u0026quot; We\u0026#39;re looking for someone who\u0026#39;s already rewired how they work, and uses AI to do things that weren\u0026#39;t possible before.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter. You\u0026#39;ll be part customer marketer, part product marketer, full-time storyteller.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ve used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ve experimented with Runway, Midjourney, Pika, or other AI creative tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You learn new tools in days, not months, and you\u0026#39;ve taught yourself something no one asked you to learn\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You move at a pace that makes other people uncomfortable\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You have the agency and curiosity to will an idea into existence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You can talk to a customer for 30 minutes and walk away with a story worth telling\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You notice what makes a product feel good—and what makes it feel off\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You go down rabbit holes—and come back with something useful\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;4+ years in marketing or product management\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;B2B experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work you can point to and say \u0026quot;I made that\u0026quot;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Understand things\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Talk to customers. Dig into the product. Know the market cold.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Find the stories hiding in plain sight—the ones no one\u0026#39;s told yet.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Make things\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Case studies, videos, social content, sales decks—whatever the story needs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Move 10x faster with AI.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ship, learn, iterate. Repeat.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tell the story\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Craft narratives that make people stop scrolling, lean in, remember.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Get the right stories in front of the right people at the right time.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Make customers proud to be part of our story. Make prospects wish they were.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a team of builders and thinkers that refuse to optimize for comfort. We\u0026#39;re building the AI agent platform for customer experience —and we intend to own the category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $140,000 - $195,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is building the AI workforce of tomorrow, and we hire that way too. \u0026lt;a href=\u0026quot;https://sendbird.com/careers/candidtate-experience\u0026quot;\u0026gt;Learn more\u0026lt;/a\u0026gt; about our interview process, how we evaluate candidates, and the role AI plays along the way.\u0026lt;/p\u0026gt;","departments":[{"id":4069043002,"name":"Product Marketing","child_ids":[],"parent_id":4035787002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8395379002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6351822002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8395379002,"updated_at":"2026-06-03T13:58:49-04:00","requisition_id":"852","title":"Software Engineer, AI Agent","company_name":"Sendbird","first_published":"2026-02-02T17:58:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You\u0026#39;ll mentor the engineers around you and set the standard for AI-native development. This role is built for someone who moves fast, thinks in systems, and uses AI to ship at a pace that surprises people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a system that broke in production, made it better, and still think about why it broke.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use agentic tools like Claude Code or Codex as a core part of your dev workflow, not as a novelty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You enjoy mentoring junior engineers not because it\u0026#39;s expected, but because you genuinely care about how they grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shipped LLM-powered features into production and have strong views on where prompt engineering ends and architecture begins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve led technical planning in a cross-functional setting and can hold your own in a room with PMs, designers, and engineers at once.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of software engineering experience with direct ownership of AI/ML or backend systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep Python expertise with a proven track record of building and scaling reliable, performant systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLM APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong system design and architecture skills, including distributed systems and cloud-native deployments on AWS or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong English proficiency. You can communicate complex technical ideas clearly in writing and in conversation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement core agent features including advanced RAG pipelines, multi-step tool use, and agent orchestration logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural decisions for the AI agent platform with a focus on fault tolerance, scalability, and extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize evaluation, observability, and classification pipelines that improve agent performance over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead prompt engineering strategy for diverse customer use cases, including designing A/B testing and automated regression pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve retrieval logic and embedding models to push RAG pipeline performance further.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor AI research and actively bring relevant techniques into production systems, using agentic CLIs and automation tooling to accelerate iteration cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide junior engineers and interns through code reviews, architectural discussions, and technical planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PMs, designers, and sales engineers to translate real customer needs into well-scoped technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with real-time or conversational interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agentic frameworks such as LangChain or LangGraph.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vector databases, search technologies, or large-scale data processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source LLM or AI tooling ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level English fluency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly team building cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partial support for commuting costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free parking at the Seolleung office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other support programs for congratulations and condolences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. \u0026amp;nbsp;We also value collaboration and relationship building. \u0026amp;nbsp;With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. \u0026amp;nbsp;Some of our roles require a more frequent in-office schedule. \u0026amp;nbsp;Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not adding AI to a legacy product. We rebuilt from the ground up with a decade of proprietary conversation data that most AI companies would kill for. The people here are moving with urgency because the opportunity is real and the window is now. If you want to own something that matters and see it ship to millions of users, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://sendbird.com/careers?gh_jid=8497886002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6394465002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8497886002,"updated_at":"2026-06-03T13:58:49-04:00","requisition_id":"159-C","title":"Technical Writer (1yr Contract)","company_name":"Sendbird","first_published":"2026-04-16T05:03:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;br\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;br\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;br\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;br\u0026gt;We chose reinvention.\u0026lt;br\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;br\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Technical Writing team at Sendbird empowers developers to build successful businesses on our platform by delivering high-quality content — from documentation and user guides to tutorials, UI text, and beyond. As a Technical/UX Writer, you\u0026#39;ll be at the center of the developer experience, transforming complex technical concepts into content that is clear, concise, and actionable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You quickly spot friction in the user experience — whether it\u0026#39;s a confusing UI label, unclear documentation, or a workflow that loses developers halfway through — and you can articulate exactly what\u0026#39;s wrong and why.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re a critical thinker who questions the obvious and finds a better path when the conventional one doesn\u0026#39;t work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re genuinely curious about AI — not just as a trend, but as a tool you actively use to work faster and smarter. Sendbird encourages all members to tap into the most advanced tools available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in cross-functional work. You\u0026#39;ll collaborate closely with product managers, engineers, and UX designers to create content that meets real customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take ownership. You don\u0026#39;t wait to be told what needs fixing — you spot it, flag it, and drive it forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re not afraid to ask questions. When you need context, resources, or a second opinion, you seek them out — proactively and without hesitation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create content: Develop and maintain high-quality documentation, user guides, and UI text strings for Sendbird\u0026#39;s products, ensuring clarity and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Write UX copy: Craft button labels, error messages, onboarding flows, and tooltips that guide users with minimal friction.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Improve content: Build an effective feedback loop and integrate customer insights into our content.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with AI: Use AI tools actively in your writing workflow — to draft, restructure, automate, and iterate — while applying your own judgment to every output.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stay current: Research competitor products, B2B trends, and developer communities to keep our content competitive and relevant.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience: 0–2 years in technical writing, UX writing, content design, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Content writing sense: You notice when content does not deliver its message effectively \u0026amp;nbsp;— and you can explain why. This is foundational to how we work.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;AI proficiency: You\u0026#39;ve used AI tools in real writing or content work. You know how to direct them with purpose, and you treat their output as a first draft.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Writing and communication: Fluent in English and Korean, both written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Collaborative tools: Familiar with Git, GitBook, Confluence, Jira, Figma, or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Education: Bachelor\u0026#39;s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Added value\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in Computer Science, Technical Writing, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI or SaaS product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with API, SDK, or any programming languages such as Swift, Kotlin, or JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Annual cash-equivalent special welfare points of 200,000 KRW for Seollal and Chuseok holidays each\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Weekly team lunch\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monthly team building cost\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partial support for commuting costs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Free parking at the Seolleung office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Other support programs for congratulations and condolences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We spent a decade building the conversation infrastructure that the world runs on. Now we\u0026#39;re putting intelligence on top of it. You won\u0026#39;t be joining a company still figuring out its AI strategy. You\u0026#39;ll be joining one that has already made the bet, shipped the product, and is moving fast to lead the category. If you want to build something that matters, with a team that knows how, this is it.\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":17}}