{"jobs":[{"absolute_url":"https://sendbird.com/careers?gh_jid=8276676002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6296889002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8276676002,"updated_at":"2026-03-05T02:58:56-05:00","requisition_id":"146-C","title":" AI Agent Engineer, Intern","company_name":"Sendbird","first_published":"2025-11-19T03:41:26-05:00","language":"en","content":"\u0026lt;p\u0026gt;센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;현재까지 실리콘밸리 최정상 투자사로부터 (ICONIQ, SoftBank, Tiger Global, Y Combinator) 누적 총 2억2천만달러 (약 2,450억 원)의 투자를 유치하였으며 국내 최초 기업가치 1조원 이상의 글로벌 유니콘 기업입니다. 캘리포니아 산 마테오의 본사와 서울의 R\u0026amp;amp;D센터 및 APAC 오피스 그리고 뉴욕, 런던, 싱가포르, 인도, 캐나다 등에 오피스를 두고 있습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Intern, AI Agent Engineering\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;AI 에이전트 엔지니어링 인턴은 엔지니어링 및 제품 팀과 협력하여 지능형 에이전트를 구축, 통합 및 배포합니다.\u0026amp;nbsp;\u0026lt;br\u0026gt;최신 웹 프레임워크, LLM API 및 툴링 파이프라인을 사용하여 프로토타입부터 프로덕션까지 실무 경험을 쌓게 됩니다. 인턴십 기간은 8~12주 입니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;이런 일을 하실 수 있어요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;에이전트 프로토타이핑 및 개발\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링으로 Hallucination 탐지, 대화 Resolution 등 마이크로 API 개발업무를 합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;내부 데이터셋과 도구를 활용해 AI Agent의 정확도를 테스트하고 검증합니다.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;검색 증강 생성(RAG), 지식 기반 및 맞춤형 툴체인을 지원하는 백엔드 API를 통합합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링 및 툴링\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;다양한 사용 사례에 맞는 프롬프트를 제작, 테스트 및 세부 조정합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 버전 및 에이전트 배포를 위한 CI/CD 파이프라인을 설정합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;통합 및 배포\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;웹, 채팅 및 API 중심 환경에 에이전트를 임베드합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;실시간 성능 지표를 모니터링하고 로그, 대시보드 등의 관측 기능을 구현합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;협업 및 문서화\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;팀이 시니어 엔지니어, 제품 관리자 및 UX 디자이너와 긴밀히 협력할 수 있도록 지원합니다.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 분과 함께 하고 싶어요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Python: 깔끔하고 유지 관리가 용이한 Python 코드 작성 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Backend: Django, FastAPI, Express 등 서버 측 프레임워크를 사용한 백엔드 개발 실무 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;협업: 뛰어난 의사소통 능력, 문서화 기술, 그리고 애자일한 팀에서의 협업 경험\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 점이 있으시면 더 좋아요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;프롬프트 엔지니어링 프레임워크(예: LangChain) 사용 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;클라우드 플랫폼(AWS Lambda, Vercel, GCP Cloud Functions)에 대한 이해도\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI 제품 관련 UX 디자인 또는 제품 관리 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Django 또는 유사한 Python 웹 프레임워크 사용 경험\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 점을 얻을 수 있어요\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;첨단 에이전트 기반 AI 개발 및 시스템 배포에 대한 심층 분석\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;엔지니어링, 제품 및 디자인 전문가와의 교차 기능 협업\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;시니어 AI 엔지니어의 멘토링 및 정규직 전환 기회\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;실제 고객 사용 사례, 성능 튜닝 및 프로덕션급 툴 활용 경험\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;유연근무제 정책\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;센드버드가 생각하는 다양성과 포용\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice, and video.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is a unicorn start-up headquartered in San Mateo, CA with additional offices in; London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://delight.ai/\u0026quot;\u0026gt;Learn about Sendbird Agentic AI here \u0026lt;/a\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=2CA5p60CnZw\u0026quot;\u0026gt;and here\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8377557002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6344764002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8377557002,"updated_at":"2026-02-25T14:07:57-05:00","requisition_id":"848","title":"Enterprise Account Executive","company_name":"Sendbird","first_published":"2026-01-28T23:05:36-05:00","language":"en","content":"\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Virgin Mobile, Noom, Hyundai, and Redfin—Sendbird powers over 7 billion messages every month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building a high performing sales team at Sendbird and are currently looking for an experienced Enterprise Account Executive who can consult with our customers and challenge them to incorporate messaging as part of their user experience. You will develop your own leads, transform the imagination of customers and developers, and close enterprise-level deals. We value a tenacious work ethic and relentlessly resourceful people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Close enterprise level customers in a fast paced and high-intensity environment\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Focus on an outbound, self-sourced approach\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Quickly build and nurture a 3-5x qualified sales pipeline\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Maintain extremely high level of customer focused readiness and activities\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Navigate multi-threaded conversations in top tier companies\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Be willing and able to help grow the company in a multifaceted environment\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you bring to the\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of technology sales experience with a strong track record of success\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in complex solution sales and consistently closing high 6-7 figure deals\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Relentless work ethic and dedication towards customers\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A fast learner with high level of energy, positivity, and a sense of humor\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong alignment with company values\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Formal SaaS sales training in an extremely competitive sales environment\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience at a top-notch professional firm (investment banking, management consulting, etc)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Previous experience selling AI or Customer Support/Experience software.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience selling to enterprise-level developers and product teams\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in vertical industries (communities, live-streaming, on-demand, ecommerce, gaming, etc.)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Hybrid work policy, flexible work hours\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Weekly team lunch cost\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monthly team building cost\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partial support for commuting costs\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Free parking at the Seolleung office\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Other support programs for congratulations and condolences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. \u0026amp;nbsp;We also value collaboration and relationship building. \u0026amp;nbsp;With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. \u0026amp;nbsp;Some of our roles require a more frequent in-office schedule. \u0026amp;nbsp;Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skillsets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=7871013002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6105246002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":7871013002,"updated_at":"2026-03-26T17:01:15-04:00","requisition_id":"787","title":"Enterprise Account Executive ","company_name":"Sendbird","first_published":"2025-02-26T14:42:43-05:00","language":"en","content":"\u0026lt;p\u0026gt;Enterprise Account Executive closes deals. This one builds a category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping how enterprises think about customer experience, and most of them don\u0026#39;t fully understand what that means yet. That\u0026#39;s the opportunity. You\u0026#39;re not just selling software. You\u0026#39;re showing companies what\u0026#39;s possible when intelligence gets layered on top of every customer conversation they\u0026#39;ll ever have.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is at an inflection point. We\u0026#39;ve spent a decade earning trust with 4,000+ enterprise brands. Now we\u0026#39;re bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don\u0026#39;t exist yet, and close deals that matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You build your own pipeline and use AI to do it faster and smarter than anyone else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn\u0026#39;t know they had.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-threaded enterprise deals energize you rather than slow you down.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You obsess over your pipeline. 3x isn\u0026#39;t enough, you want 5x, and you know exactly what\u0026#39;s in it at any given moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve closed high six- and seven-figure deals and can speak to exactly how you did it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring energy and humor without sacrificing precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You debrief losses out loud, share what\u0026#39;s working, and actively make the people around you better. You know how to read a room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An outbound-first mentality. You build your own pipeline and don\u0026#39;t rely on inbound to hit quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a consultative lens to every deal. Understand the customer\u0026#39;s business deeply before you ever pitch a solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape how we sell in a fast-moving environment, not just execute a playbook.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formal SaaS sales training from a competitive, high-performance environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at a top-tier professional services firm (investment banking, management consulting, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling AI, Customer Support, or Customer Experience software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous success selling to enterprise developer and product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing market, we\u0026#39;re defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that\u0026#39;s reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that\u0026#39;s moving with genuine urgency, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8202724002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6251104002,"location":{"name":"London, England, United Kingdom"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8202724002,"updated_at":"2026-02-27T17:55:41-05:00","requisition_id":"828","title":"Enterprise Account Executive ","company_name":"Sendbird","first_published":"2026-01-24T16:27:44-05:00","language":"en","content":"\u0026lt;p\u0026gt;Enterprise deals don\u0026#39;t close themselves, and neither do the pipelines behind them. This role is for the rep who doesn\u0026#39;t wait for inbound, and who uses every tool available, including AI, to outwork and outthink the competition.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping how businesses communicate with customers, and most companies haven\u0026#39;t figured out what that means for them yet. That\u0026#39;s the opening. Sendbird just made a full pivot to AI-first customer experience, and enterprise buyers are actively rethinking their CX stack. The window to get in front of them is right now.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building the sales team that will define Sendbird\u0026#39;s next chapter. That means we need people who can do more than run a process. People who challenge how a customer thinks, show them what\u0026#39;s possible with AI-powered conversations, and close deals that move the needle. If you\u0026#39;re already using AI to work faster, prospect smarter, and sell more, you\u0026#39;ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the full enterprise sales cycle, from sourcing your own pipeline to closing high six- and seven-figure deals with some of the most complex organizations in the world. This isn\u0026#39;t an order-taking role. The right person thrives on building, moves fast, and treats every deal like it\u0026#39;s their company on the line.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You build your own pipeline and prefer it that way. Inbound is a bonus, not a dependency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools actively, whether that\u0026#39;s automating research, enriching accounts, or generating outreach at scale, to do more with less\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You challenge customers\u0026#39; assumptions rather than validating them, and you\u0026#39;re comfortable being the smartest voice in the room about their own problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You navigate multi-stakeholder deals across product, engineering, CX, and procurement without losing momentum or the thread\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think in terms of outcomes, not features, and can translate technical capability into business impact on the fly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You carry urgency into everything without needing a manager to set the pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You learn new categories quickly and get genuinely curious about the industries you sell into\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat a lost deal as data, not a setback, and come back sharper\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of technology sales experience with a proven track record of closing complex, enterprise-level deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent success closing high six- to seven-figure contracts in a solution sales environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running outbound-led, self-sourced pipeline development at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to run multi-threaded sales cycles across technical and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working fluency with AI tools, whether for prospecting, pipeline enrichment, outreach automation, or research. You don\u0026#39;t need to build agents from scratch, but you need to be actively using AI in your workflow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Source, qualify, and close enterprise deals end-to-end, using AI-assisted prospecting and enrichment tools to build and move pipeline faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a 3 to 5x qualified pipeline through outbound prospecting, network activation, and strategic account targeting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consult with enterprise product, engineering, and CX leaders on how AI-powered conversations can transform their customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenge customers\u0026#39; current thinking. Push them beyond what they came in asking for toward what they actually need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex, multi-threaded buying processes at top-tier companies without losing deal momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Solutions Engineering, Marketing, and Product to land and position deals effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain rigorous pipeline hygiene and forecasting accuracy so leadership can trust what you\u0026#39;re telling them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building the playbook. You\u0026#39;ll be an early member of a high-performing sales team and your patterns will shape how we scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formal SaaS sales training in a highly competitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at a top-tier professional firm (investment banking, management consulting, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling AI, customer support, or customer experience software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to selling into enterprise developer and product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vertical industry knowledge in communities, live-streaming, on-demand, ecommerce, or gaming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI workflow tools such as Make, Zapier, or n8n to automate parts of your sales process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our UK benefits include (but are not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Congratulations and Condolences Leave and Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6% employer contribution to the employee\u0026#39;s pension fund\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt; An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home Internet Boost: £45 per month to support your home internet cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commute Boost: £3000 annual budget\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing playbook. We\u0026#39;re writing a new one. Sendbird just made one of the most decisive pivots in its history, and the people joining now will own the outcomes that define what comes next. If you want to sell something that actually matters, to buyers who are ready to move, this is where you want to be.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4019129002,"name":"London, United Kingdom","location":"London, England, United Kingdom","child_ids":[4019131002],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8387308002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6196803002,"location":{"name":"Remote, US"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8387308002,"updated_at":"2026-03-26T17:02:00-04:00","requisition_id":"812","title":"Enterprise Account Executive (East Coast)","company_name":"Sendbird","first_published":"2026-01-22T13:53:55-05:00","language":"en","content":"\u0026lt;p\u0026gt;Enterprise Account Executive closes deals. This one builds a category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping how enterprises think about customer experience, and most of them don\u0026#39;t fully understand what that means yet. That\u0026#39;s the opportunity. You\u0026#39;re not just selling software. You\u0026#39;re showing companies what\u0026#39;s possible when intelligence gets layered on top of every customer conversation they\u0026#39;ll ever have.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is at an inflection point. We\u0026#39;ve spent a decade earning trust with 4,000+ enterprise brands. Now we\u0026#39;re bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don\u0026#39;t exist yet, and close deals that matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You build your own pipeline and use AI to do it faster and smarter than anyone else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn\u0026#39;t know they had.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-threaded enterprise deals energize you rather than slow you down.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You obsess over your pipeline. 3x isn\u0026#39;t enough, you want 5x, and you know exactly what\u0026#39;s in it at any given moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve closed high six- and seven-figure deals and can speak to exactly how you did it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring energy and humor without sacrificing precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You debrief losses out loud, share what\u0026#39;s working, and actively make the people around you better. You know how to read a room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An outbound-first mentality. You build your own pipeline and don\u0026#39;t rely on inbound to hit quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the East Coast region (see application for eligible cities).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a consultative lens to every deal. Understand the customer\u0026#39;s business deeply before you ever pitch a solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape how we sell in a fast-moving environment, not just execute a playbook.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formal SaaS sales training from a competitive, high-performance environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at a top-tier professional services firm (investment banking, management consulting, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling AI, Customer Support, or Customer Experience software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous success selling to enterprise developer and product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing market, we\u0026#39;re defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that\u0026#39;s reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that\u0026#39;s moving with genuine urgency, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4041301002,"name":"Remote, US","location":null,"child_ids":[],"parent_id":4019127002}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8414494002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6361011002,"location":{"name":"Remote, US"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8414494002,"updated_at":"2026-03-26T17:02:33-04:00","requisition_id":"812-4","title":"Enterprise Account Executive (West Coast)","company_name":"Sendbird","first_published":"2026-02-09T19:55:11-05:00","language":"en","content":"\u0026lt;p\u0026gt;Enterprise Account Executive closes deals. This one builds a category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping how enterprises think about customer experience, and most of them don\u0026#39;t fully understand what that means yet. That\u0026#39;s the opportunity. You\u0026#39;re not just selling software. You\u0026#39;re showing companies what\u0026#39;s possible when intelligence gets layered on top of every customer conversation they\u0026#39;ll ever have.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is at an inflection point. We\u0026#39;ve spent a decade earning trust with 4,000+ enterprise brands. Now we\u0026#39;re bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don\u0026#39;t exist yet, and close deals that matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You build your own pipeline and use AI to do it faster and smarter than anyone else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn\u0026#39;t know they had.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-threaded enterprise deals energize you rather than slow you down.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You obsess over your pipeline. 3x isn\u0026#39;t enough, you want 5x, and you know exactly what\u0026#39;s in it at any given moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve closed high six- and seven-figure deals and can speak to exactly how you did it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring energy and humor without sacrificing precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You debrief losses out loud, share what\u0026#39;s working, and actively make the people around you better. You know how to read a room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An outbound-first mentality. You build your own pipeline and don\u0026#39;t rely on inbound to hit quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in the West or Central Coast regions (see application for eligible cities).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a consultative lens to every deal. Understand the customer\u0026#39;s business deeply before you ever pitch a solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape how we sell in a fast-moving environment, not just execute a playbook.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formal SaaS sales training from a competitive, high-performance environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at a top-tier professional services firm (investment banking, management consulting, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling AI, Customer Support, or Customer Experience software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous success selling to enterprise developer and product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing market, we\u0026#39;re defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that\u0026#39;s reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that\u0026#39;s moving with genuine urgency, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4041301002,"name":"Remote, US","location":null,"child_ids":[],"parent_id":4019127002}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8487754002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6247790002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8487754002,"updated_at":"2026-04-01T12:25:30-04:00","requisition_id":"827","title":"Enterprise Security Engineer","company_name":"Sendbird","first_published":"2026-03-31T20:33:11-04:00","language":"en","content":"\u0026lt;p\u0026gt;Security isn\u0026#39;t just a checkbox at Delight.ai. It\u0026#39;s the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Enterprise Security Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building AI that handles real customer conversations at scale. That means identity systems, SaaS stacks, and endpoints that have to work, and stay secure, without getting in the way of the people building and shipping every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The threat landscape isn\u0026#39;t standing still, and neither are we. This role exists because we need someone who thinks about security the way our engineers think about product: automate what\u0026#39;s repetitive, build what\u0026#39;s missing, and make the secure path the easy path.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You\u0026#39;ll work directly with IT and Engineering, and you\u0026#39;ll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think about attacker techniques (MITRE ATT\u0026amp;amp;CK is a starting point, not a ceiling) and design detections that actually catch things.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you\u0026#39;re always looking for more places to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold the \u0026quot;secure by default\u0026quot; bar without being the team that slows everyone else down.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re never satisfied with \u0026quot;we have a tool for that\u0026quot; if the tool isn\u0026#39;t actually being used well.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of hands-on enterprise security experience, with real depth in endpoint security across a MacOS-heavy fleet (EDR, NGAV, MDM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience with VPN and ZTNA platforms, and working knowledge of modern email security (SPF, DKIM, DMARC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to secure SaaS platforms with preventive and detective controls, including DLP and logging pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting proficiency in Python (strong preference), Bash, or a comparable language, used for automation, not just one-off fixes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Harden a global MacOS fleet using EDR, NGAV, and MDM, enforcing patching cadences and security baselines at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and enforce IAM policies (SSO, MFA, SCIM, least-privilege), with automated provisioning and de-provisioning wherever possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure Google Workspace and the broader SaaS stack, implementing DLP controls and logging pipelines that surface real data exposure risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and improve VPN and zero-trust remote access infrastructure for a distributed workforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI-assisted detection and response workflows, automating alert triage, incident timelines, and routine reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed security into how Engineering and IT build and ship, not just how the company audits afterward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the threat landscape, translate attacker techniques into actionable detections, and stay ahead of what\u0026#39;s actually being used against companies like ours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build internal security tooling and dashboards where off-the-shelf falls short, using automation pipelines to close the gaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a risk-based security roadmap, including prioritization frameworks that tie security investment to actual business exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with adversary tactics via MITRE ATT\u0026amp;amp;CK, with hands-on experience designing detection and response strategies around those techniques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off.\u0026lt;/strong\u0026gt; 20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; boost.\u0026lt;/strong\u0026gt; Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one.\u0026lt;/strong\u0026gt; Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options.\u0026lt;/strong\u0026gt; Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is \u0026lt;strong\u0026gt;$190,000.00 – $230,000.00\u0026lt;/strong\u0026gt;. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not in maintenance mode. We\u0026#39;re rebuilding how businesses connect with their customers using AI, and we\u0026#39;re moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null},{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8487800002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6247790002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8487800002,"updated_at":"2026-03-31T20:33:12-04:00","requisition_id":"827","title":"Enterprise Security Engineer","company_name":"Sendbird","first_published":"2026-03-31T20:33:12-04:00","language":"en","content":"\u0026lt;p\u0026gt;센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;현재까지 실리콘밸리 최정상 투자사로부터 (ICONIQ, SoftBank, Tiger Global, Y Combinator) 누적 총 2억2천만달러 (약 2,450억 원)의 투자를 유치하였으며 국내 최초 기업가치 1조원 이상의 글로벌 유니콘 기업입니다. 캘리포니아 산 마테오의 본사와 서울의 R\u0026amp;amp;D센터 및 APAC 오피스 그리고 뉴욕, 런던, 싱가포르, 인도, 캐나다 등에 오피스를 두고 있습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird의 \u0026lt;strong\u0026gt;Enterprise Security Engineer\u0026lt;/strong\u0026gt;로서 회사의 비즈니스를 구동하는 내부 정보 시스템과 SaaS 애플리케이션의 보안을 책임집니다.엔드포인트, 아이덴티티 시스템, 클라우드 서비스 전반에 걸쳐 보안 통제를 설계·구현·운영하고,모든 Sendbird 구성원이 안전하면서도 생산적으로 일할 수 있는 환경을 만드는 역할을 수행하게 됩니다. 이 포지션은 IT 및 엔지니어링 팀과 긴밀히 협업하여, 조직 전반에 “Secure by Default” 문화를 정착시키는 핵심적인 역할을 합니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 일을 하실 수 있어요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;엔드포인트 보호, 이메일 보안, SaaS 애플리케이션, 안전한 원격 접속 등 엔터프라이즈 보안 capabilities를 개발 및 운영합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT 팀과 협력하여 MacOS 환경의 엔드포인트를 강화하고 EDR, NGAV, MDM 플랫폼을 통해 패치, 보안 기준 준수, 리스크 완화를 관리합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SSO, MFA, SCIM, 최소 권한 원칙 등을 활용하여 아이덴티티 및 접근 관리 정책을 설계하고 적용합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VPN 및 제로 트러스트 네트워크(ZTNA) 인프라를 운영 및 개선하여 글로벌 직원들의 안전한 근무 환경을 보장합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Google Workspace 전반에 걸친 보안 통제 및 모니터링을 수행합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;비즈니스 및 엔지니어링 팀과 협업하여 SaaS 애플리케이션 보안을 강화하고, DLP(데이터 유출 방지), 로깅, 모니터링을 적용하여 데이터 노출을 방지합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;지속적으로 변화하는 공격 기법에 대응하며,Sendbird의 보안 수준을 향상시킬 수 있는 전략적 개선안을 제안합니다.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;전사 구성원을 대상으로 보안 인식 및 실천 교육을 수행하여 안전하고 효율적인 업무 환경을 지원합니다.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 분과 함께하고 싶어요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;관련 분야 4년 이상의 유관경력을 보유하신 분\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;대규모 MacOS 환경에서 EDR, NGAV, MDM을 활용해 엔드포인트 보안 통제를 직접 운영한 경험이 있으신 분.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VPN / ZTNA 등 안전한 원격 접속 인프라 운영 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SPF, DKIM, DMARC 등 이메일 보안 프로토콜 및 피싱 방어 지식\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS 플랫폼 보안 및 사전/사후 통제 구현 경험을 보유하신 분\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Python, Bash 등 스크립트 언어 활용 능력 (자동화 역량이 있으면 우대)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;사용자 관점에서 공감하며, 실질적인 보안 결과를 우선시할 수 있는 균형감이 있으신 분\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;이런 점이 있으시면 더 좋아요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;리스크 기반의 보안 로드맵 수립 경험,보안 위험 감소와 조직 보안 수준 개선을 이끈 경험\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MITRE ATT\u0026amp;amp;CK 등 공격자 전술/기법에 대한 이해 및 탐지·대응 전략 적용 경험\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;센드버드만의 특별한 복지를 소개해요\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;1년뒤부터 행사가능한 실리콘밸리 최고 수준의 스톡옵션\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;플레이스테이션, 자전거, 여행 등 자유롭게 사용할 수 있는 현금성 연간 복지포인트 약 400만원\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;영어회화, 강의 등 자유롭게 수강할 수 있는 어학 지원금 최대 연간 360만원\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;설날, 추석 명절 현금성 특별 복지 포인트 각 20만원씩 총 40만원\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;매주 1회 팀 빌딩 런치 지원\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;팀 빌딩 비용 지원\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;출퇴근 비용(교통비) 일부 지원\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;선릉 오피스 주차 무료\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;본인, 배우자, 자녀 모두 포함하는 단체보험 지원\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;MRI, 유전자검사등을 포함한 1인당 40만원 상당의 건강검진 지원 - 본인 및 가족 1인\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;법정 연차 외 7개의 휴가 추가 지급 (Boost leave, Birthday leave, etc)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;맥북 프로 등 최신 업무 기기 지원 (직무별 특별 지원 옵션)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;스낵, 음료수, 라면이 매일 가득 채워지는 무제한 스낵바\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;12주 유급 출산 휴가 지원 (엄마, 아빠 모두가능)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;기타 경조사 지원 프로그램 등\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;유연근무제 정책\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;센드버드가 생각하는 다양성과 포용\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;센드버드 소개\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null},{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8027636002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6176547002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Product"],"value_type":"multi_select"}],"id":8027636002,"updated_at":"2026-03-09T04:27:06-04:00","requisition_id":"805","title":"Forward Deployed Product Manager","company_name":"Sendbird","first_published":"2025-06-06T17:40:46-04:00","language":"en","content":"\u0026lt;p\u0026gt;Most PMs write specs and wait for feedback. You\u0026#39;ll be deploying AI agents with real customers across APAC, then turning what you learn into product direction that actually matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Forward Deployed Product Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enterprise AI isn\u0026#39;t won in the roadmap, it\u0026#39;s won in the field. Businesses across APAC are trying to figure out what production-grade AI agents actually look like for their customers. The gap between \u0026quot;pilot\u0026quot; and \u0026quot;valuable at scale\u0026quot; is where deals are won or lost, and where the most important product learnings live.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role exists because we need someone who can close that gap. You\u0026#39;ll work directly with customers to get AI agents live and deliver measurable outcomes, using AI tooling to move faster, learn faster, and build smarter. Then bring what you learn back to shape the product itself. It\u0026#39;s one of the highest-leverage roles we\u0026#39;re hiring for right now.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you’d like to dive deeper, check out the podcast linked for more details! 🎧\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://youtu.be/QUKQDLpa5Oo?si=odDKKFNej0r1_1yj\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;LINK\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the full arc from pilot to production for APAC customers deploying our AI Agent platform: designing agents, driving adoption, and converting real-world friction into product direction. This role sits at the intersection of product, engineering, and customer success, and it\u0026#39;s built for someone who does their best thinking in the messy middle, with AI tools in hand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re more energized by a chaotic customer conversation than a perfectly formatted PRD, and you use AI to make sense of the chaos faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk into an ambiguous problem, ask the right three questions, and leave with a clear plan, often with an AI-assisted artifact ready before you leave the room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold strong opinions about what makes AI agents actually useful in production, not just in demos, and you can back them up with evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You find it genuinely satisfying to translate \u0026quot;we need this to work better\u0026quot; into something engineering can build, and you use agentic tools to prototype and validate before escalating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get restless when you\u0026#39;re too far from the user. You want to see the problem, not just hear about it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable saying \u0026quot;I don\u0026#39;t know yet\u0026quot; and uncomfortable staying there for long. You reach for AI tools before asking someone else.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The idea of frequent, sometimes last-minute travel to customer sites across APAC sounds more exciting than it does disruptive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 to 3 years of experience in a PM or product-facing role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A CS degree or technical equivalent. You understand how software is built, and you use AI coding tools and agentic CLIs to close the gap between insight and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work directly with customers and translate messy, complex needs into clear product outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English, with the ability to operate across the APAC region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with APAC customers to understand their business context and co-design AI agents that solve real problems, using agentic tools to accelerate scoping and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead deployments end-to-end, from initial scoping through pilot to production rollout, building repeatable, AI-assisted workflows along the way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize customer feedback into structured, actionable input for product and engineering teams, using AI to surface patterns across conversations and deployments faster than any manual process could.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring friction points across deployments and build playbooks, automating the parts that don\u0026#39;t need human judgment so future rollouts ship faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal tooling that scales what works and eliminates what doesn\u0026#39;t, including custom dashboards, lightweight apps, or workflow automations built with agentic CLIs and middleware tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the connective tissue between what customers are experiencing in the field and what gets prioritized on the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the customer\u0026#39;s reality in internal conversations with specificity, not generality, backed by AI-synthesized data where possible.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior 0 to 1 product experience, ideally having built and launched something from scratch, whether in a founder role or as an early team member.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agent frameworks, LLM pipelines, or AI/ML tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekly team lunch cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly team building cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partial support for commuting costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free parking at the Seolleung office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support for the latest work devices, such as MacBook Pro (special support options for each job position)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other support programs for congratulations and condolences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;ve spent a decade earning the trust of 4,000+ brands, and now we\u0026#39;re using everything we built to reinvent what AI-powered customer experience can actually feel like. This isn\u0026#39;t a company hedging on AI. We went all in. If you want to work on a problem that\u0026#39;s genuinely unsolved, with customers who are trying to figure it out in real time, and a team that moves fast enough to keep up, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4064970002,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8484047002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6388714002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8484047002,"updated_at":"2026-04-01T12:55:17-04:00","requisition_id":"858","title":"Head of Information Security","company_name":"Sendbird","first_published":"2026-03-30T17:47:36-04:00","language":"en","content":"\u0026lt;p\u0026gt;Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That\u0026#39;s not what we\u0026#39;re building.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI\u0026#39;s real promise isn\u0026#39;t efficiency. It isn\u0026#39;t cost savings. It\u0026#39;s restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don\u0026#39;t want customers to feel satisfied. We want them to feel delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Head of IT \u0026amp;amp; Security\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn\u0026#39;t a nice-to-have. It\u0026#39;s a competitive differentiator. It\u0026#39;s why DoorDash and Match Group chose us. It\u0026#39;s why we\u0026#39;ve earned certifications that our competitors are still chasing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security here means being a partner to the business, not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn\u0026#39;t just change our product—it changes the threat surface too.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not looking for someone who manages security from a distance. We\u0026#39;re looking for a practitioner who rolls up their sleeves, builds programs that work well, and earns trust across the engineering org by being someone people want to work with.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This reports to the CFO. You\u0026#39;ll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll inherit a world-class program that\u0026#39;s already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You\u0026#39;ll own Sendbird\u0026#39;s comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that\u0026#39;s embedded in how we work — not bolted on as an afterthought. You\u0026#39;ll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you\u0026#39;ll scale our global internal business systems and maintain our position as the most trusted platform for the world\u0026#39;s most demanding enterprises.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built and run security programs at a B2B SaaS or cloud company—not just inherited them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve managed or mentored a global security team and taken genuine pride in developing the people around you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive in ambiguity and build structure where none existed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your instinct when something goes wrong is to fix, document, and improve—not assign blame.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat security as a conversation with the business, not a monologue at it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve started using AI tools to work faster—and you\u0026#39;re curious about what that means for the security programs you\u0026#39;re building.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of combined experience across security management, IT operations, compliance, or consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in global B2B technology, SaaS, or cloud-based businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing security incidents end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of security and compliance challenges unique to AI/LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Information Security, Computer Science, MIS, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own the program\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and continuously improve Sendbird\u0026#39;s information security program—policies, processes, and controls that hold up under scrutiny.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex compliance requirements (HIPAA, GDPR, CCPA) into practical, actionable programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that\u0026#39;s evolving faster than traditional defenses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner with the business\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with the CTO and engineering teams to embed security into the product development lifecycle, not just review it at the end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise risk awareness across business stakeholders without crying wolf or creating friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the person other teams want to work with—because you solve problems, not just flag them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead the team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop a global lean security team, making sure each hire reflects and advances the goals of the program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player-coach—this isn\u0026#39;t a delegator role. You\u0026#39;re in the work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Respond and improve\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain incident response protocols that are fast, clear, and practiced—not just documented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously strengthen the security posture of a platform that never sleeps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn every incident into a lesson. Turn every lesson into a control.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security certifications: CISM, CISA, CISSP, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a global company operating across multiple time zones and regulatory environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a team of builders and thinkers that refuse to optimize for comfort. We\u0026#39;re building the AI agent platform for customer experience—and we intend to own the category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off.\u0026lt;/strong\u0026gt; 20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; boost.\u0026lt;/strong\u0026gt; Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one.\u0026lt;/strong\u0026gt; Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options.\u0026lt;/strong\u0026gt; Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-First Environment.\u0026lt;/strong\u0026gt; Enterprise access to top LLMs (Claude, ChatGPT, Gemini) and your choice of vibe coding tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is \u0026lt;strong\u0026gt;$280,000 – $320,000\u0026lt;/strong\u0026gt;. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;","departments":[{"id":4069027002,"name":"Security and IT","child_ids":[],"parent_id":4035785002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8369993002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6341663002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Product"],"value_type":"multi_select"}],"id":8369993002,"updated_at":"2026-03-09T04:30:06-04:00","requisition_id":"846","title":"Head of Product, Korea","company_name":"Sendbird","first_published":"2026-01-22T17:02:33-05:00","language":"en","content":"\u0026lt;p\u0026gt;Most AI agent platforms are built for demos. You\u0026#39;re going to build one that works in production at the scale of the world\u0026#39;s largest B2C brands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Head of Product, Korea\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Most vendors are still shipping prototypes dressed up as products. The gap between \u0026quot;AI demo\u0026quot; and \u0026quot;AI in production at scale\u0026quot; is enormous, and it\u0026#39;s exactly where this role lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the product strategy for our AI Agent for Customer Service platform across North America, EMEA, and APAC. This isn\u0026#39;t a regional mandate. It\u0026#39;s a flagship product line at the intersection of agentic AI innovation and enterprise-grade execution. If you\u0026#39;ve been waiting for a seat at the table where AI goes from interesting to essential, this is it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Head of Product, Korea, you own the vision, roadmap, and execution of Sendbird\u0026#39;s AI Agent for Customer Service platform, from agent design and testing through deployment and live operation at enterprise scale. You\u0026#39;ll lead a Seoul-based PM team, partner closely with Engineering, Design, and Go-to-Market, and report directly to the CPO in San Mateo. This role is built for a product leader who thrives with real ownership, real stakes, and a global stage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You think about enterprise products across the full lifecycle: trust, safety, governance, observability, and what happens when things break in production, not just the happy path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI tools daily to move faster: automating research synthesis, generating roadmap briefs, building custom workflows that help your team make better decisions with less overhead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shipped AI or platform products and can speak fluently with engineers about architecture without losing sight of the customer problem being solved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hold high standards for product craft and coach your team to get there by asking better questions, not doing it for them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You move between executive conversations and team-level execution without losing fidelity in either direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat customer feedback as a primary input, not a post-launch activity, and find ways to stay close to the ground as the team scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong opinions about what makes a great AI agent experience and can back them up with evidence, not just instinct.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know how to build trust with stakeholders across Seoul and San Mateo simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record as a senior product leader owning full product lines or portfolios in a complex, fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or scaling enterprise-grade products, with a clear understanding of what \u0026quot;production-ready\u0026quot; means for large B2C organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership: hiring, developing, and setting the bar for a team of PMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional fluency in Korean and English, with demonstrated ability to operate across global, cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to translate emerging AI and agentic capabilities into high-impact, practical product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision and roadmap, balancing long-term platform bets with near-term enterprise needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect production-grade capabilities into the platform: trust, safety, evaluation, observability, and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Push the boundaries of agent autonomy, orchestration, and human-in-the-loop workflows with Engineering and Design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a Seoul-based PM team, setting clear expectations and raising the bar on product thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to accelerate your own output: automated reporting, roadmap synthesis, and cross-functional briefings that would otherwise eat your week.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate tradeoffs, risks, and opportunities clearly to the CPO and senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pull real enterprise feedback into the roadmap by working directly with customer-facing teams and target account stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Marketing to build vertical-specific value propositions across global markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for product excellence and decision-making as the organization scales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling product organizations in high-growth or global companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background working with platform, infrastructure, or technically complex products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to international markets and go-to-market motions across North America, EMEA, or APAC.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h6\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our KR benefits include (but are not limited to)\u0026lt;/span\u0026gt;\u0026lt;/h6\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monthly team building cost\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partial support for commuting costs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Free parking at the Seolleung office\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Other support programs for congratulations and condolences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not iterating on yesterday\u0026#39;s CX stack. We\u0026#39;re rebuilding it. You\u0026#39;ll own a product line that sits at the center of that bet, one that global enterprise customers depend on to interact with hundreds of millions of their users. This is a rare opportunity to lead from Seoul, ship to the world, and shape what AI-first customer experience looks like in production. The work is real. The stakes are high. And we\u0026#39;re just getting started.\u0026lt;/p\u0026gt;","departments":[{"id":4064970002,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8451923002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6376121002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8451923002,"updated_at":"2026-03-26T17:05:28-04:00","requisition_id":"857","title":"Head of Strategic Partnerships \u0026 AI Ecosystem","company_name":"Sendbird","first_published":"2026-03-09T17:48:06-04:00","language":"en","content":"\u0026lt;p\u0026gt;The AI ecosystem is being redrawn in real time. The person who wins this role won\u0026#39;t just watch it happen. They\u0026#39;ll be the one shaping where Delight.ai sits inside it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Head of Strategic Partnerships \u0026amp;amp; AI Ecosystem\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI platform wars are being fought at the ecosystem layer. OpenAI, Anthropic, Google, and AWS are competing to become the default infrastructure for enterprise AI, and the companies that secure the right positions inside those ecosystems now will compound that advantage for years. Delight.ai is already in the race. We need someone to make sure we\u0026#39;re winning it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t merely a role for someone who manages relationships. It\u0026#39;s for someone who builds leverage, moves fast with AI tools to operationalize partnership motions, and treats ecosystem positioning the way a product leader treats roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the CRO, you will own Delight.ai\u0026#39;s full ISV and hyperscaler ecosystem strategy, from AWS co-sell execution to GenAI platform alliances with OpenAI, Anthropic, and Google. Build the commercial engine that makes partnerships a measurable, compounding revenue driver. This role is built for someone who moves fast, uses AI to do the work of a full team, and treats every partnership as a distribution play.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You reach for AI tools to automate the operational overhead of partnership work: pipeline tracking, enablement, reporting, outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think about ecosystem strategy the way an engineer thinks about architecture: modular, scalable, with clear interfaces between components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know the difference between a partner that looks good on a slide and one that actually moves pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can walk into a room with a CTO, a hyperscaler field rep, and a CFO and speak credibly to all three.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get restless when processes are manual. If something is done by hand more than twice, you\u0026#39;re already automating it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You track the AI ecosystem obsessively, not just the headline players but emerging ones, integration models, and commercial structures that are starting to win.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can point to partner-sourced or partner-influenced ARR with your fingerprints on it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in Strategic Partnerships, Technology Alliances, or Ecosystem Leadership inside SaaS or enterprise technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with hyperscalers, especially AWS co-sell programs, and direct relationships with GenAI platform vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency to engage product and engineering leaders, plus commercial acumen to structure and close complex partnership agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven, quantifiable revenue impact through partner-sourced and partner-influenced pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and scaling a global partnerships operating model, including segmentation, tiering, and performance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and lead ISV ecosystem strategy across AI, CX, commerce, and SaaS. Use AI tools to track ecosystem shifts and translate them into actionable partnership and product strategy for internal leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand our AWS commercial relationship and launch new ones with OpenAI, Anthropic, Google, and other leading GenAI platforms. Identify and secure high-impact ISV partners that extend product value and unlock new customer segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partner segmentation, tiering, and prioritization frameworks. Automate pipeline tracking and reporting so your time goes to strategy, not spreadsheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and operationalize repeatable co-sell motions. Align with Sales on account planning, enterprise pursuits, and vertical strategies. Own partner-sourced and partner-influenced pipeline and ARR with clear dashboards to back it up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop joint value propositions and enablement materials that drive real field adoption. Expand AWS co-sell engagement with consistent field alignment and opportunity execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing on joint campaigns, events, content, and marketplace promotions. Drive ecosystem storytelling and strategic announcements that elevate brand visibility and marketplace performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $300,000 - $340,000 OTE .\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions, including, but not limited to, location, skill sets, experience and training, licensure and certifications, and other business and organizational needs, which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within a 30 mile commute of their local office to gather with their team in the office a minimum of 3 days per week.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We spent ten years building the infrastructure the world\u0026#39;s best apps run their conversations on. Now we\u0026#39;re moving up the stack into AI, memory, and outcomes that actually matter to customers. Real scale, real data, and a strategic bet that hasn\u0026#39;t been fully priced in yet. If you want to own something that matters, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8391099002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6349967002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Security and IT"],"value_type":"multi_select"}],"id":8391099002,"updated_at":"2026-03-26T17:06:06-04:00","requisition_id":"851","title":"IT Operations Specialist","company_name":"Sendbird","first_published":"2026-01-27T16:38:43-05:00","language":"en","content":"\u0026lt;p\u0026gt;Behind every smooth demo, fast onboard, and zero-friction workday is someone who made it that way. That\u0026#39;s this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why IT Operations Specialist\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re moving fast. That means our people need their tools to work, no lag, no blockers, no \u0026quot;waiting for something\u0026quot; moments that eat into their day. As Sendbird scales, keeping a distributed, multi-platform workforce running smoothly only gets more complex. We need someone who takes that seriously.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a passive role. We\u0026#39;re building tighter IT infrastructure, strengthening our security posture, and moving toward AI-powered, automated workflows. The person who steps into this role will shape how IT actually runs here, not inherit a finished system, but help continue building one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The IT Operations Specialist owns the day-to-day health of Sendbird\u0026#39;s hardware, software, and endpoint environment in the US and UK, and the workflows that keep it all humming. This is an in-office role (4 days/week minimum), because presence matters when someone\u0026#39;s laptop dies ten minutes before a demo. You thrive under pressure, communicate clearly, and leave things better than you found them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You are this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You get quiet satisfaction from a clean, organized system, and visible frustration when things are held together with duct tape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You solve the problem in front of you and close the loop so it doesn\u0026#39;t come back\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat a frantic employee with a broken laptop the same way you treat a calm one, with urgency and without condescension\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;d rather document a process once and automate it than answer the same question ten times. If AI can handle the repeat, you\u0026#39;ve already set that up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You notice things before they break, and you build systems that make sure you do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know when to escalate and when to just fix it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You take security seriously, not as a checkbox, but as a craft\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use AI as a multiplier, faster triage, smarter documentation, fewer tickets that come back\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with MDM and Okta administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency managing macOS environments at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Atlassian products for IT ticketing and workflow management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of G Suite, Slack, Zoom, and enterprise SaaS tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business-level English communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage Sendbird\u0026#39;s full endpoint environment, MacBooks, printers, switches, and firewalls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer Kandji for device management and Okta for identity, including integrating Okta with new software and automating provisioning workflows to reduce manual overhead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the Jira IT help desk: triage tickets, resolve issues, and use AI tooling to surface patterns that point to systemic fixes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle hardware and software procurement, provisioning, upgrades, and decommissioning with clean, AI-assisted documentation at every step\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on and remote troubleshooting across hardware, network, VPN, and software access issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine IT workflows and policies that scale, using automation and AI agents to shift from firefighting to prevention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Information Security team to maintain endpoint compliance and a tight security posture, including automated compliance reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In-depth Kandji administration experience beyond standard MDM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Okta Workflows for automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Okta\u0026#39;s ASA Turbo provisioning module\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow automation platforms such as Make, Zapier, or n8n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tooling for help desk triage, onboarding automation, or compliance reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using agentic AI tools to draft runbooks, generate ticket summaries, or build lightweight internal utilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.\u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $114,000.00 - $130,000.00. This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs, which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hybrid Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a hybrid work schedule at Sendbird.\u0026amp;nbsp; With the values of collaboration and relationship building in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing system. We\u0026#39;re reinventing how businesses connect with customers, and the internal infrastructure needs to match that pace. If you want to own something real, build processes that last, and work inside a company mid-transformation, this is the place. We move fast. We expect a lot. And we take the work seriously.\u0026lt;/p\u0026gt;","departments":[{"id":4035785002,"name":"Foundations","child_ids":[4035789002,4069028002,4069032002,4044003002,4069027002,4069029002,4069030002,4069031002,4069033002,4075638002],"parent_id":null}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8276047002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":6296265002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Product"],"value_type":"multi_select"}],"id":8276047002,"updated_at":"2026-03-09T04:28:59-04:00","requisition_id":"147-C","title":"Product Manager, AI Agent (Intern)","company_name":"Sendbird","first_published":"2025-11-13T02:50:25-05:00","language":"en","content":"\u0026lt;p\u0026gt;You don\u0026#39;t want a busy-work internship. You want to be in the room where real AI products get built, shipped, and used by millions of people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why AI Agent Product Intern\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Most AI internships put you behind documentation or test cases. This one doesn\u0026#39;t. We\u0026#39;re in the middle of a full-company transformation, pivoting from communications infrastructure to intelligent AI agents, and we need someone who can move fast, think clearly, and contribute from day one. The AI Agent platform is one of Sendbird\u0026#39;s top initiatives. It\u0026#39;s where our next decade gets built.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll sit alongside the product team, work directly with engineers and designers, and get hands-on with the tools, including LLMs, RAG pipelines, and agent frameworks, that are reshaping how businesses serve customers. You already use AI to build and think faster. Now do it on something that matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work directly with the AI Agent Product Manager to build, test, and deploy intelligent agents across real customer use cases. This is not a passive role. You\u0026#39;ll contribute to product decisions, own pieces of the roadmap, and see your work ship. The right person is already using AI tools daily, comfortable with ambiguity, and genuinely excited about what AI can do for customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You already use AI tools, Claude, ChatGPT, Cursor, or similar, as a core part of how you work and build, not just occasionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You read about LLMs, agent frameworks, or AI product design in your own time, not because you have to, but because you can\u0026#39;t help it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think in user journeys. You naturally ask \u0026quot;what does the customer actually experience here?\u0026quot; before jumping to solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You ship things. Even small things. You\u0026#39;ve built a side project, launched something, or taken an idea from zero to something real, with AI in the loop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You write clearly. When you document something, people actually read it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable not knowing the answer, but you know how to find it fast, often by prompting your way to a solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat iteration as a feature, not a failure. You\u0026#39;d rather launch and learn than wait for perfect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You ask questions that make people think. You don\u0026#39;t just take the brief at face value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a degree in Computer Science, Engineering, Business, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine interest in AI and ML, specifically conversational AI, LLMs, or agent-based systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency: you actively use AI tools to research, build, or solve problems, and can speak to how.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An analytical mindset. Comfortable using data and user feedback to form a point of view.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills in English, with the ability to work across global, cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and deploy AI agents on Sendbird\u0026#39;s platform, integrating them with real customer systems alongside the PM and engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to accelerate research, synthesize findings, and draft artifacts faster than a traditional intern workflow allows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market, user, and competitive research to sharpen the AI Agent\u0026#39;s positioning and surface new opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and benchmark AI technologies, including LLMs like Claude, GPT, and Gemini, RAG pipelines, TTS solutions, and vector stores, then document findings for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft PRDs, collect internal feedback, and track performance metrics for new feature launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to weekly product reviews and OKR check-ins with concrete insights that keep execution on track.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare demos, presentations, and customer-facing materials that communicate the AI Agent vision clearly and compellingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support 0-to-1 initiatives, taking new ideas from concept to shipped product with the team behind you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building something from scratch. A product, a project, anything you took from idea to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on exposure to agent frameworks, LLM pipelines, or AI tooling in any capacity, including personal projects or coursework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using agentic tools like Claude Code, Cursor, or workflow automation platforms like Make, Zapier, or n8n to ship something real.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not iterating on an existing product. We\u0026#39;re rebuilding what customer experience means in an AI-first world, and we\u0026#39;re doing it with a decade of data, infrastructure, and trust that no startup can replicate. This is a rare chance to join a company mid-reinvention, contribute to something real, and come out the other side knowing exactly how great AI products get built.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://sendbird.com/ai-agent\u0026quot;\u0026gt;Learn about Sendbird Agentic AI here\u0026lt;/a\u0026gt; \u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=2CA5p60CnZw\u0026quot;\u0026gt;and here\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=lfKchdfK19w\u0026amp;amp;pp=ygUIc2VuZGJpcmQ%3D\u0026quot;\u0026gt;Learn about Sendbird\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4064970002,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8445772002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6321075002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Marketing"],"value_type":"multi_select"}],"id":8445772002,"updated_at":"2026-03-26T17:04:44-04:00","requisition_id":"844","title":"Product Marketing Manager (AI-First, Full-Stack)","company_name":"Sendbird","first_published":"2026-03-03T01:47:29-05:00","language":"en","content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Marketing Manager (AI-First, Full-Stack)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Product Marketing Manager building AI-powered customer experience for enterprise B2B SaaS. Own the full journey—from customer insight to positioning to storytelling to distribution.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Snapshot\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Function: Product Marketing / Customer Marketing\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Industry: B2B SaaS / Enterprise Software\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Focus: AI-powered Customer Experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Scope: Full-stack marketing execution\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Core Areas:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Product positioning \u0026amp;amp; messaging\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Customer storytelling \u0026amp;amp; case studies\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Go-to-market strategy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Content \u0026amp;amp; sales enablement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;AI-powered marketing workflows\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;AI \u0026amp;amp; Tools (Nice to Have): ChatGPT, Claude, Cursor, Midjourney, Runway, AI creative or automation tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This isn\u0026#39;t a normal marketing job.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why AI-First Full-Stack Marketer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Traditionally, this role would be called Product Marketer or Customer Marketer. Depends on which silo you sit in. We don\u0026#39;t believe in those silos anymore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI collapses the boundaries between roles. A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Speed wins in AI markets. The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The best marketers have always been generalists. The skills that matter—understanding customers, understanding products, synthesizing patterns, communicating clearly—are universal. Specialization was an artifact of complexity. AI dissolves that complexity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So we\u0026#39;re not hiring a Product Marketer. We\u0026#39;re not hiring a Customer Marketer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring an AI-First Full-Stack Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We\u0026#39;re not looking for someone who \u0026quot;knows how to use ChatGPT.\u0026quot; We\u0026#39;re looking for someone who\u0026#39;s already rewired how they work, and uses AI to do things that weren\u0026#39;t possible before.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter. You\u0026#39;ll be part customer marketer, part product marketer, full-time storyteller.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ve used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ve experimented with Runway, Midjourney, Pika, or other AI creative tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You learn new tools in days, not months, and you\u0026#39;ve taught yourself something no one asked you to learn\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You move at a pace that makes other people uncomfortable\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You have the agency and curiosity to will an idea into existence\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You can talk to a customer for 30 minutes and walk away with a story worth telling\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You notice what makes a product feel good—and what makes it feel off\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You go down rabbit holes—and come back with something useful\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;4+ years in marketing or product management\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;B2B experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work you can point to and say \u0026quot;I made that\u0026quot;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Understand things\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Talk to customers. Dig into the product. Know the market cold.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Find the stories hiding in plain sight—the ones no one\u0026#39;s told yet.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Make things\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Case studies, videos, social content, sales decks—whatever the story needs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Move 10x faster with AI.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ship, learn, iterate. Repeat.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tell the story\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Craft narratives that make people stop scrolling, lean in, remember.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Get the right stories in front of the right people at the right time.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Make customers proud to be part of our story. Make prospects wish they were.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a team of builders and thinkers that refuse to optimize for comfort. We\u0026#39;re building the AI agent platform for customer experience —and we intend to own the category.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $140,000 - $180,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Sendbird:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Related Backgrounds That Translate Well:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Senior Product Marketing Manager\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Product Marketing Manager\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Customer Marketing Manager\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Growth Marketing Manager\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;B2B Content Marketing Lead\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Enterprise SaaS Marketing\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4069043002,"name":"Product Marketing","child_ids":[],"parent_id":4035787002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8472142002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6269885002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8472142002,"updated_at":"2026-03-26T17:07:16-04:00","requisition_id":"837","title":"Sales Engineer","company_name":"Sendbird","first_published":"2026-03-20T13:44:42-04:00","language":"en","content":"\u0026lt;p\u0026gt;You don\u0026#39;t just demo software, you change how people think about what\u0026#39;s possible. If you want to be the person in the room who makes engineers lean forward and executives say \u0026quot;when can we start,\u0026quot; read on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sales Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping how enterprises think about customer communication. Sophisticated buyers no longer just want to know if our platform works. They want to know if it works for them, at their scale, inside their architecture, with their team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re at an inflection point: a decade of conversation infrastructure, now with AI on top, and a pipeline of buyers who need a technical partner, not a pitch deck. The Sales Engineers who thrive here earn trust from a principal engineer and a VP of Product in the same meeting, and use AI natively to work faster, demo smarter, and operate at a scale a traditional SE simply couldn\u0026#39;t.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone. \u0026lt;em\u0026gt;This is a hybrid role based in our San Mateo office (3 days/week). This role reports to the Global Head of Technical Services, based in San Mateo, CA\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mapping a customer\u0026#39;s architecture is a puzzle to solve, not a box to check, and you\u0026#39;ve already spun up a Claude Project or n8n workflow to automate the research before the call ends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You read a room fast, shifting depth and language on the fly between a skeptical backend engineer and a time pressed CTO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your demos tell a story. You don\u0026#39;t walk through features, you show people a future they hadn\u0026#39;t imagined, using AI powered prototypes and agentic tools to make it land.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You build Claude Projects, custom GPTs, and agentic workflows for your team out of genuine curiosity, not because your job requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat every discovery call like a research project, backed by AI-assisted prep agents and follow-up automations in Make or n8n so the repetitive work runs without you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You figure out what the customer needs before they tell you, propose the architecture, and ship it. If a bespoke dashboard or Claude-powered automation would close the deal, you build it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re energized by multiple complex deals at once, partly because AI agents and workflow automation have eliminated the parts that don\u0026#39;t require you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree (CS, EE) or equivalent combination of education and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows. You\u0026#39;ve built with these tools, not just read about them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n. Experience stringing together APIs or building lightweight automations is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel for customer onsite visits\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the technical narrative across the full deal cycle, from discovery calls and technical deep dives to executive presentations, alongside Account Executives at every stage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run structured discovery with engineers, product managers, and architects to surface real pain points and map them to Sendbird\u0026#39;s APIs, SDKs, and AI agent capabilities, using AI-assisted prep workflows to come in sharper every time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design solution architectures tailored to each customer\u0026#39;s stack and goals, whether they\u0026#39;re building an AI-powered in-app chat experience, deploying an AI support agent, or scaling to millions of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver demos that go beyond feature walkthroughs, using agentic tools and custom prototypes to show customers what their product could actually become with Sendbird underneath it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate repeatable pre-sales work, including lead research, follow-up summaries, and demo environment setup, using tools like Claude, Make, or n8n, freeing you for the work AI can\u0026#39;t do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate Sendbird\u0026#39;s security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product and Engineering to feed pre-sales insights back into the roadmap, serving as a direct line between the market and the people building the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track emerging trends in AI agents, developer tooling, and communication infrastructure, and bring those insights into customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We take care of the people who build the future. Here\u0026#39;s some of what you can expect when you join Sendbird.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, dental, and vision coverage, on us.\u0026lt;/strong\u0026gt; Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous time off. \u0026lt;/strong\u0026gt;20 days PTO, 13 company holidays, 7 sick days, 2 rest \u0026amp;amp; rejuvenation days, 1 volunteer day, and your birthday off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;$3,500 annual \u0026quot;Be Your Best Self\u0026quot; \u0026lt;/strong\u0026gt;boost\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental leave for all new parents.\u0026lt;/strong\u0026gt; Time to be present for the moments that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) from day one. \u0026lt;/strong\u0026gt;Auto-enrollment, flexible contributions, and access to Vanguard\u0026#39;s investment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA options. \u0026lt;/strong\u0026gt;Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Life \u0026amp;amp; disability coverage, fully paid.\u0026lt;/strong\u0026gt; Life insurance and AD\u0026amp;amp;D at 2x your salary, plus short- and long-term disability at no cost to you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.\u0026amp;nbsp; To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. \u0026amp;nbsp; A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00.\u0026amp;nbsp; This range is specific to the San Francisco Bay market.\u0026amp;nbsp; We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We just made one of the boldest pivots in our company\u0026#39;s history and we\u0026#39;re already seeing it pay off. If you want to sell something that\u0026#39;s genuinely changing how enterprises think about AI and customer experience, this is it. You\u0026#39;ll have real ownership, real access to leadership, and real impact on how we win. We move fast. We build things that matter. Come help us close the deals that define what delight.ai becomes.\u0026lt;/p\u0026gt;","departments":[{"id":4069042002,"name":"Sales Engineering","child_ids":[],"parent_id":4035784002}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8490380002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":6391383002,"location":{"name":"San Mateo, California, United States"},"metadata":[{"id":15941428002,"name":"External department name","value":["Marketing"],"value_type":"multi_select"}],"id":8490380002,"updated_at":"2026-04-02T19:04:01-04:00","requisition_id":"158-C","title":"Social Media Marketing Intern (Part-time)","company_name":"Sendbird","first_published":"2026-04-01T19:17:27-04:00","language":"en","content":"\u0026lt;p\u0026gt;B2B social is broken. Most companies post into the void. You\u0026#39;ll build something people actually read.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Social Media Marketing Intern\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI is reshaping enterprise software, and Sendbird is at the center of it. The story is real and it\u0026#39;s moving fast. What\u0026#39;s missing is someone who can translate that momentum into LinkedIn content that stops the scroll, earns the follow, and builds a community around what we\u0026#39;re building.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a \u0026quot;write three posts a week and call it done\u0026quot; role. You\u0026#39;ll own the content calendar, support executive thought leadership, and run our employee advocacy program, all while using AI tools to work faster and sharper than any intern before you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own Sendbird\u0026#39;s LinkedIn presence end to end: drafting content, managing the calendar, energizing employee advocacy, and helping executives sound like themselves at their best. The right person here moves fast, writes well, and uses AI to do more with less.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve used AI to do something creative that you couldn\u0026#39;t have done as fast (or at all) on your own, and you\u0026#39;re always looking for the next way to push it further.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You draft a social media post and immediately think about how to repurpose it into three more formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve edited a video, watched it back, and already knew three things you\u0026#39;d do differently next time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can match a brand\u0026#39;s voice across a CEO\u0026#39;s post, a product update, and a company announcement without it feeling robotic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You notice when a B2B brand\u0026#39;s social presence is doing something clever and you want to reverse-engineer it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re as comfortable pulling performance data as you are writing copy, and you use both to make decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You treat a content calendar like a product: sequenced, intentional, and always a sprint ahead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get genuinely curious about AI, customer experience, and enterprise tech, not just because it\u0026#39;s the job.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing a Bachelor\u0026#39;s degree in Marketing, Communications, PR, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience using AI tools for creative tasks, such as designing, building, or problem-solving, not just writing or editing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to edit and produce short-form video content, with examples to show for it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort collaborating across time zones and working with creative teams via tools like Jira and Figma.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing and storytelling skills tailored to LinkedIn\u0026#39;s B2B audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and detail-oriented, with the ability to manage multiple projects without dropping threads.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft and schedule LinkedIn posts for Sendbird\u0026#39;s company account and executive profiles, keeping tone, visuals, and strategy locked in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat AI as your creative co-pilot: turn one blog, webinar, or product update into posts, carousels, and video scripts people actually share.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the social content calendar, keeping campaigns coordinated across marketing, product, and design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run Sendbird\u0026#39;s employee advocacy program in Sprout Social, curating content, tracking engagement, and publishing weekly participation highlights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the CEO and executives to develop authentic thought leadership content that reflects how they actually think about AI and CX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor industry conversations, engage with relevant AI and CX content, and build Sendbird\u0026#39;s visibility in communities that matter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track performance metrics weekly and surface insights that actually change what we post next.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Sprout Social or a comparable social management platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI fluency across creative tasks, whether that\u0026#39;s automating workflows, generating visuals, or experimenting with AI-assisted design.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Program Details:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Duration: 12-16 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hours: Part-time, approximately 20 hours per week.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compensation: $30.00 per hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Location: Hybrid with 2-3 days onsite per week at our San Mateo office.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Start date: As soon as possible.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you get:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Impactful projects designed to build real, transferable skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured mentorship with weekly check-ins and a clear growth plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sendbird laptop provided.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free lunch on Wednesdays, plus unlimited coffee, tea, and snacks in the office!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office 2 days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing a mature product. We\u0026#39;re rebuilding how enterprises talk to customers, with AI at the center. If you want your internship to matter, this is where the work is real, the pace is fast, and what you ship gets seen.\u0026lt;/p\u0026gt;","departments":[{"id":4035787002,"name":"Marketing","child_ids":[4069037002,4069038002,4069043002],"parent_id":null}],"offices":[{"id":4019127002,"name":"San Mateo, United States","location":"San Mateo, California, United States","child_ids":[4082245002,4041301002,4019130002],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8395379002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6351822002,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":15941428002,"name":"External department name","value":["Engineering"],"value_type":"multi_select"}],"id":8395379002,"updated_at":"2026-03-19T00:59:49-04:00","requisition_id":"852","title":"Software Engineer, AI Agent","company_name":"Sendbird","first_published":"2026-02-02T17:58:18-05:00","language":"en","content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You\u0026#39;ll mentor the engineers around you and set the standard for AI-native development. This role is built for someone who moves fast, thinks in systems, and uses AI to ship at a pace that surprises people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned a system that broke in production, made it better, and still think about why it broke.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You use agentic tools like Claude Code or Codex as a core part of your dev workflow, not as a novelty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You enjoy mentoring junior engineers not because it\u0026#39;s expected, but because you genuinely care about how they grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve shipped LLM-powered features into production and have strong views on where prompt engineering ends and architecture begins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve led technical planning in a cross-functional setting and can hold your own in a room with PMs, designers, and engineers at once.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of software engineering experience with direct ownership of AI/ML or backend systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep Python expertise with a proven track record of building and scaling reliable, performant systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLM APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong system design and architecture skills, including distributed systems and cloud-native deployments on AWS or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong English proficiency. You can communicate complex technical ideas clearly in writing and in conversation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement core agent features including advanced RAG pipelines, multi-step tool use, and agent orchestration logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architectural decisions for the AI agent platform with a focus on fault tolerance, scalability, and extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize evaluation, observability, and classification pipelines that improve agent performance over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead prompt engineering strategy for diverse customer use cases, including designing A/B testing and automated regression pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve retrieval logic and embedding models to push RAG pipeline performance further.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor AI research and actively bring relevant techniques into production systems, using agentic CLIs and automation tooling to accelerate iteration cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide junior engineers and interns through code reviews, architectural discussions, and technical planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PMs, designers, and sales engineers to translate real customer needs into well-scoped technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Added Value:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with real-time or conversational interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agentic frameworks such as LangChain or LangGraph.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vector databases, search technologies, or large-scale data processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source LLM or AI tooling ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level English fluency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our KR benefits include (but are not limited to):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Silicon Valley\u0026#39;s equity program (1-year cliff)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work policy, flexible work hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn a Language benefit - up to 3.6 million won per year towards language lessons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly team building cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partial support for commuting costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free parking at the Seolleung office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group insurance support that covers employees, spouses, and children\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical checkup support, including MRI and genetic testing - for the employee and one family member\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited snack bar filled with snacks, beverages, and instant noodles every day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-week paid parental leave support (available for both mothers and fathers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other support programs for congratulations and condolences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird. \u0026amp;nbsp;We also value collaboration and relationship building. \u0026amp;nbsp;With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. \u0026amp;nbsp;Some of our roles require a more frequent in-office schedule. \u0026amp;nbsp;Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not adding AI to a legacy product. We rebuilt from the ground up with a decade of proprietary conversation data that most AI companies would kill for. The people here are moving with urgency because the opportunity is real and the window is now. If you want to own something that matters and see it ship to millions of users, this is the place.\u0026lt;/p\u0026gt;","departments":[{"id":4035783002,"name":"Engineering","child_ids":[4069039002],"parent_id":null}],"offices":[{"id":4019128002,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":null}]},{"absolute_url":"https://sendbird.com/careers?gh_jid=8374978002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6343764002,"location":{"name":"London, England, United Kingdom"},"metadata":[{"id":15941428002,"name":"External department name","value":["Sales"],"value_type":"multi_select"}],"id":8374978002,"updated_at":"2026-02-27T18:05:51-05:00","requisition_id":"849","title":"Strategic Account Executive","company_name":"Sendbird","first_published":"2026-01-24T16:20:48-05:00","language":"en","content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Most AI vendors are pitching the future. You\u0026#39;ll be closing it.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we\u0026#39;d spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We had a choice: protect what we built, or reinvent ourselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We chose reinvention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we\u0026#39;d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The name says it all. AI\u0026#39;s real promise isn\u0026#39;t efficiency or cost savings. It\u0026#39;s giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn\u0026#39;t. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We\u0026#39;re building AI that makes customers feel understood, seen, and remembered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Strategic Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enterprise companies are sitting on a pivotal decision: bolt generic AI onto their existing stack, or rethink how they engage customers entirely. The ones who get it right will own their category. The ones who don\u0026#39;t will lose ground fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That\u0026#39;s where you come in. Sendbird has the platform, the data, and the intelligence layer to help the world\u0026#39;s most complex organizations make that leap. We need someone who can walk into a boardroom, challenge a CTO\u0026#39;s assumptions about what AI can actually do for their customers, and guide a 7-figure deal across the finish line. Someone who also uses AI to work the way others can\u0026#39;t, automating research, prep, and pipeline workflows so they show up sharper, move faster, and close harder than anyone else in the room.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own a focused portfolio of roughly 15 strategic enterprise accounts, driving net new and expansion revenue by helping executive teams understand and commit to an Agentic AI vision for their customer experience. This role is for someone who thrives in complexity, builds conviction in rooms full of skeptics, and uses every tool available, including AI, to stay three steps ahead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You might be this person if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You do your homework before every executive meeting, and half of that prep is automated. You\u0026#39;ve built workflows that pull account intel, news, and competitive signals so you walk in knowing things the prospect didn\u0026#39;t expect you to know.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve navigated a 9-12 month enterprise cycle without losing momentum, and you use AI-assisted follow-up and pipeline tracking to make sure nothing slips.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think in terms of accounts, not opportunities. You use AI to map stakeholder networks, track relationship health, and surface expansion signals before they\u0026#39;re obvious.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve challenged a C-suite assumption in a sales meeting and been right, because you\u0026#39;d done the analysis. Increasingly, AI helped you do it faster and deeper than anyone else in the room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get genuinely curious about how technology works. You\u0026#39;ve gone beyond prompting. You\u0026#39;ve connected tools, automated workflows, and built something that saves your team real time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hate bloated pipelines. You\u0026#39;d rather have 15 accounts you know cold than 50 you\u0026#39;re spraying and praying, and you use AI-enriched data to keep your focus ruthlessly tight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When a deal stalls, your first instinct is to diagnose, not to discount. You\u0026#39;d sooner build a custom AI-generated insight deck for a stalled executive than drop the price.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You need to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of enterprise SaaS sales experience with a demonstrable track record of closing 7-figure deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience selling to C-level executives and navigating complex, multi-stakeholder organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with a land-and-expand motion in a targeted strategic account environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formal sales methodology training and consistent application. MEDPICC, Challenger, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI tool usage in your current sales workflow. Automating research, building custom GPTs for account prep, connecting your CRM to enrichment pipelines. You\u0026#39;re already doing this, not planning to start.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll actually do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a named list of roughly 15 strategic accounts end-to-end, from account planning through close and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and advance executive relationships across the C-suite, translating business challenges into a clear Agentic AI narrative tied to measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate account research and pre-call prep using AI pipelines so your time goes toward judgment and relationships, not manual information gathering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined, methodology-driven sales process through complex multi-threaded cycles involving developers, architects, and business leaders simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenge customers\u0026#39; assumptions about what AI-powered CX can do, backed by data, use cases, and ROI. Use AI tools to generate those assets faster than any competitor could.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build or contribute to internal AI workflows, whether an enrichment pipeline, account briefing bot, or automated reporting tool, that makes the broader sales team sharper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Solutions Engineering, Customer Success, and Product to build account strategies that win and expand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a tight, qualified pipeline. Forecast accurately, move deals forward with precision, and know when to walk away.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring market intelligence back into the organization: what customers are asking for, where competitors are showing up, and what\u0026#39;s shifting at the enterprise buying level.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our UK benefits include (but are not limited to)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Congratulations and Condolences Leave and Allowance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6% employer contribution to the employee\u0026#39;s pension fund\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Your Best Self\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt; An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Home Internet Boost: £45 per month to support your home internet cost\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commute Boost: £3000 annual budget\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer a flexible work schedule at Sendbird.\u0026amp;nbsp; We also value collaboration and relationship building.\u0026amp;nbsp; With those values in mind, we require all employees within an hour\u0026#39;s commute range of their local office to gather with their team in the office three days per week as a minimum.\u0026amp;nbsp; Some of our roles require a more frequent in-office schedule.\u0026amp;nbsp; Please work with your manager to understand the office time requirements for your position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What diversity and inclusion mean to us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Sendbird\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re not optimizing an existing playbook. We\u0026#39;re writing a new one. Sendbird has spent a decade earning trust with the world\u0026#39;s biggest consumer brands, and we\u0026#39;re now putting that foundation to work in the AI era. If you want a front-row seat to how enterprise AI actually gets adopted, and the autonomy to shape it, this is the role.\u0026lt;/p\u0026gt;","departments":[{"id":4035784002,"name":"Sales","child_ids":[4069041002,4069042002,4069048002],"parent_id":null}],"offices":[{"id":4019129002,"name":"London, United Kingdom","location":"London, England, United Kingdom","child_ids":[4019131002],"parent_id":null}]}],"meta":{"total":19}}