{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/scotch/jobs/5249313008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4486797008,"location":{"name":"Denver, CO"},"metadata":null,"id":5249313008,"updated_at":"2026-06-05T11:18:48-04:00","requisition_id":"20","title":"Customer Enablement Specialist","company_name":"Scotch","first_published":"2026-06-05T11:15:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Enablement Specialist\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Denver, CO preferred // Remote (US) with occasional field travel\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;0\u0026quot; data-end=\u0026quot;190\u0026quot;\u0026gt;Scotch is building the next-generation operating system for beverage alcohol retailers — combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;192\u0026quot; data-end=\u0026quot;427\u0026quot;\u0026gt;We’re modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;429\u0026quot; data-end=\u0026quot;951\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;Our founding team includes leaders from\u0026amp;nbsp;\u0026lt;span class=\u0026quot;hover:entity-accent entity-underline inline cursor-pointer align-baseline\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Skupos\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026amp;nbsp;(acquired in 2023),\u0026amp;nbsp;\u0026lt;span class=\u0026quot;hover:entity-accent entity-underline inline cursor-pointer align-baseline\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Drizly\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026amp;nbsp;(acquired by\u0026amp;nbsp;\u0026lt;span class=\u0026quot;hover:entity-accent entity-underline inline cursor-pointer align-baseline\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Uber\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;), and engineering leaders from top technology companies. We’ve raised $28M from VMG, First Round, Lerer Hippeau, Watchfire, and Toba Capital, alongside angels including the founder of Drizly and early executives from\u0026amp;nbsp;\u0026lt;span class=\u0026quot;hover:entity-accent entity-underline inline cursor-pointer align-baseline\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Toast\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;. Forbes has recognized Scotch as a leader in the liquor retail technology space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are the operating system for independent liquor retailers — point-of-sale, payments, back-office, and e-commerce, purpose-built for the three-tier alcohol distribution system, and we onboard 30-50 new stores a month. The first 21 days of a merchant\u0026#39;s life on the platform determine whether they thrive on it long-term. That\u0026#39;s why we\u0026#39;re hiring a Customer Training Specialist to own that window.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this position, you will run live training sessions for new merchants, handle the Post-Install support inbox, and be the human face of Scotch POS during the period that matters most. This is a high-touch, customer-facing role on a team that is being purpose-built around merchant retention and product adoption in the formative window.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Run live onboarding training sessions for new merchants — video calls, screen-shares, and the occasional in-person session at the store.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Post-Install inbox in Intercom, the dedicated support queue for customers in their first 21 days. Tight response SLAs, high-touch tone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex POS workflows into language an independent store owner actually understands. Most of our customers are not technical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain training materials — short videos, written guides, in-product walkthroughs — that scale your knowledge so you are not the bottleneck.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flag at-risk merchants early. If a new customer is not getting traction, you are the first to know and the first to course correct.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the broader support team to hand off cleanly when customers graduate from post-install to established status.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the product feedback loop — what is confusing for new merchants, what training they keep asking for, where the product needs to get clearer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years in a customer-facing training, onboarding, or support role — ideally at a POS, payments, fintech, or retail SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication. You can explain a credit card batch settlement to someone who has never thought about one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Patience. Our customers are smart business operators who are not always comfortable with software, and the job is meeting them where they are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with chat-first work. The majority of your daily volume comes through Intercom, not phone or email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational instincts. You notice when the same question keeps coming up and ask whether the training material needs to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to occasionally travel for in-person installs or training sessions (estimate 5-10% travel).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Experience with Intercom, HubSpot, or similar customer platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in liquor retail, beverage distribution, or independent retail more broadly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with payments processing concepts (auth, capture, settlement, chargebacks).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;u3ojhh\u0026quot; data-start=\u0026quot;3691\u0026quot; data-end=\u0026quot;3713\u0026quot;\u0026gt;$85,000 base salary\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lwz7u8\u0026quot; data-start=\u0026quot;3774\u0026quot; data-end=\u0026quot;3802\u0026quot;\u0026gt;Competitive equity package in a VC-backed company (VMG, First Round, Lerer Hippeau)\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;pmkcs8\u0026quot; data-start=\u0026quot;3803\u0026quot; data-end=\u0026quot;3855\u0026quot;\u0026gt;Medical, dental, and vision coverage + 401(k) plan\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;idi915\u0026quot; data-start=\u0026quot;3856\u0026quot; data-end=\u0026quot;3880\u0026quot;\u0026gt;Unlimited flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Scotch?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;20fzow\u0026quot; data-start=\u0026quot;3934\u0026quot; data-end=\u0026quot;4055\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3936\u0026quot; data-end=\u0026quot;3968\u0026quot;\u0026gt;Build from the ground floor:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Create systems, processes, and operational standards that will scale with the business\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1u6ikt0\u0026quot; data-start=\u0026quot;4056\u0026quot; data-end=\u0026quot;4161\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4058\u0026quot; data-end=\u0026quot;4090\u0026quot;\u0026gt;Lead a growing organization:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Inherit an existing team while building new functions and capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1khzszs\u0026quot; data-start=\u0026quot;4162\u0026quot; data-end=\u0026quot;4261\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4164\u0026quot; data-end=\u0026quot;4192\u0026quot;\u0026gt;Drive meaningful impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Shape the customer experience and directly influence product quality\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;xvmz27\u0026quot; data-start=\u0026quot;4262\u0026quot; data-end=\u0026quot;4361\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;4264\u0026quot; data-end=\u0026quot;4290\u0026quot;\u0026gt;Grow with the company:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Join a rapidly scaling business with significant long-term opportunity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-WEB:2270b521-3510-4afb-ae3e-980ebb0154bb-0\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative w-full overflow-visible\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:2270b521-3510-4afb-ae3e-980ebb0154bb-0\u0026quot; data-turn-id-container=\u0026quot;request-WEB:2270b521-3510-4afb-ae3e-980ebb0154bb-0\u0026quot; data-testid=\u0026quot;conversation-turn-2\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;e61876ee-f742-46c6-acde-326793d541ab\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4030881008,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4026471008,"name":"HQ","location":"Denver, Colorado, United States","child_ids":[4026472008],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/scotch/jobs/4647872008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4224965008,"location":{"name":"Denver, Colorado"},"metadata":null,"id":4647872008,"updated_at":"2026-05-22T13:22:31-04:00","requisition_id":"7668","title":"Technical Support - Tier 2 ","company_name":"Scotch","first_published":"2025-04-24T16:06:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Support Specialist - Tier 2\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Scotch is building the next-generation operating system for beverage alcohol retailers — combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our founding team includes leaders from Skupos (acquired in 2023), Drizly (acquired by Uber), and engineering leaders from top technology companies. We’ve raised $28M from VMG, First Round, Lerer Hippeau, Watchfire, and Toba Capital, alongside angels including the founder of Drizly and early executives from Toast. Forbes has recognized Scotch as a leader in the liquor retail technology space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;22\u0026quot; data-end=\u0026quot;375\u0026quot;\u0026gt;As a Tier 2 Technical Support Specialist, you’ll serve as a senior escalation point for complex technical issues related to Scotch’s Android-based POS platform and hardware ecosystem. You’ll work directly with customers, internal support teams, and Engineering to diagnose issues, troubleshoot root causes, and drive resolutions quickly and effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;377\u0026quot; data-end=\u0026quot;579\u0026quot;\u0026gt;This role is ideal for someone who enjoys technical problem solving, thrives in fast-paced environments, and takes pride in delivering a high-quality customer experience during critical support moments.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;581\u0026quot; data-end=\u0026quot;625\u0026quot;\u0026gt;This position is based in our Denver office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1m2h3lx\u0026quot; data-start=\u0026quot;652\u0026quot; data-end=\u0026quot;837\u0026quot;\u0026gt;Provide advanced technical support for Android-based POS systems and related hardware, including touch terminals, receipt printers, barcode scanners, payment devices, and cash drawers\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;op1vaw\u0026quot; data-start=\u0026quot;838\u0026quot; data-end=\u0026quot;956\u0026quot;\u0026gt;Troubleshoot software issues across payments, inventory management, reporting, and other core platform functionality\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1r3n1l\u0026quot; data-start=\u0026quot;957\u0026quot; data-end=\u0026quot;1077\u0026quot;\u0026gt;Analyze logs, network configurations, and system behavior to identify root causes and resolve complex technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1oci986\u0026quot; data-start=\u0026quot;1078\u0026quot; data-end=\u0026quot;1198\u0026quot;\u0026gt;Work directly with customers to resolve escalated support cases in a professional, timely, and customer-focused manner\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rwblsr\u0026quot; data-start=\u0026quot;1199\u0026quot; data-end=\u0026quot;1312\u0026quot;\u0026gt;Collaborate closely with Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;mjqd2h\u0026quot; data-start=\u0026quot;1313\u0026quot; data-end=\u0026quot;1436\u0026quot;\u0026gt;Assist customers with remote troubleshooting tools and workflows, including remote desktop setup and device configuration\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1fh4p8w\u0026quot; data-start=\u0026quot;1437\u0026quot; data-end=\u0026quot;1541\u0026quot;\u0026gt;Create and maintain internal troubleshooting documentation, knowledge base content, and support guides\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;14qczk8\u0026quot; data-start=\u0026quot;1542\u0026quot; data-end=\u0026quot;1636\u0026quot;\u0026gt;Support software releases, hardware compatibility testing, and operational readiness efforts\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1vjjf1f\u0026quot; data-start=\u0026quot;1637\u0026quot; data-end=\u0026quot;1720\u0026quot;\u0026gt;Participate in on-call rotations for critical outages and high-priority incidents\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1ocseic\u0026quot; data-start=\u0026quot;1750\u0026quot; data-end=\u0026quot;1869\u0026quot;\u0026gt;1–5 years of experience in technical support, implementation, IT support, or a similar technical customer-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;12u3w7j\u0026quot; data-start=\u0026quot;1870\u0026quot; data-end=\u0026quot;1982\u0026quot;\u0026gt;Strong technical troubleshooting skills with the ability to diagnose both software and hardware-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;q2star\u0026quot; data-start=\u0026quot;1983\u0026quot; data-end=\u0026quot;2099\u0026quot;\u0026gt;Experience working with POS systems, Android devices, payment systems, or similar technical environments preferred\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;3rjg51\u0026quot; data-start=\u0026quot;2100\u0026quot; data-end=\u0026quot;2225\u0026quot;\u0026gt;Comfortable troubleshooting networking basics such as WiFi connectivity, routers, IP configuration, and remote access tools\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;4zslpa\u0026quot; data-start=\u0026quot;2226\u0026quot; data-end=\u0026quot;2325\u0026quot;\u0026gt;Strong organizational skills and attention to detail when managing multiple issues simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;r9296p\u0026quot; data-start=\u0026quot;2326\u0026quot; data-end=\u0026quot;2421\u0026quot;\u0026gt;Ability to work independently, prioritize effectively, and communicate clearly under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1n2685t\u0026quot; data-start=\u0026quot;2422\u0026quot; data-end=\u0026quot;2500\u0026quot;\u0026gt;Customer-focused mindset with strong written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;7euw9u\u0026quot; data-start=\u0026quot;2501\u0026quot; data-end=\u0026quot;2589\u0026quot;\u0026gt;Curious, hands-on, and motivated to continuously learn and improve technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$70,000 per year depending on experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1lwz7u8\u0026quot; data-start=\u0026quot;3774\u0026quot; data-end=\u0026quot;3802\u0026quot;\u0026gt;Competitive equity package\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;pmkcs8\u0026quot; data-start=\u0026quot;3803\u0026quot; data-end=\u0026quot;3855\u0026quot;\u0026gt;Comprehensive medical, dental, and vision coverage\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;idi915\u0026quot; data-start=\u0026quot;3856\u0026quot; data-end=\u0026quot;3880\u0026quot;\u0026gt;Unlimited flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Scotch?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1fete6m\u0026quot; data-start=\u0026quot;2792\u0026quot; data-end=\u0026quot;2901\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2794\u0026quot; data-end=\u0026quot;2834\u0026quot;\u0026gt;Solve meaningful technical problems:\u0026lt;/strong\u0026gt; Work directly on issues that impact real-world business operations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;snl4w2\u0026quot; data-start=\u0026quot;2902\u0026quot; data-end=\u0026quot;3005\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2904\u0026quot; data-end=\u0026quot;2945\u0026quot;\u0026gt;Collaborate closely with Engineering:\u0026lt;/strong\u0026gt; Help influence product quality and operational improvements\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;184eljb\u0026quot; data-start=\u0026quot;3006\u0026quot; data-end=\u0026quot;3127\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3008\u0026quot; data-end=\u0026quot;3042\u0026quot;\u0026gt;Grow your technical expertise:\u0026lt;/strong\u0026gt; Gain hands-on experience across software, hardware, networking, and payments systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tyh2nf\u0026quot; data-start=\u0026quot;3128\u0026quot; data-end=\u0026quot;3234\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3130\u0026quot; data-end=\u0026quot;3162\u0026quot;\u0026gt;Join a fast-growing company:\u0026lt;/strong\u0026gt; Be part of a team building modern infrastructure for a massive industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How to Apply\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Email \u0026lt;a href=\u0026quot;mailto:brett.medina@scotchpos.com\u0026quot;\u0026gt;brett.medina@scotchpos.com\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;with subject line \u0026lt;strong\u0026gt;\u0026quot;Technical Support Specialist - Tier 2\u0026quot;\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-WEB:2270b521-3510-4afb-ae3e-980ebb0154bb-0\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;relative w-full overflow-visible\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:2270b521-3510-4afb-ae3e-980ebb0154bb-0\u0026quot; data-turn-id-container=\u0026quot;request-WEB:2270b521-3510-4afb-ae3e-980ebb0154bb-0\u0026quot; data-testid=\u0026quot;conversation-turn-2\u0026quot; data-scroll-anchor=\u0026quot;false\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;e61876ee-f742-46c6-acde-326793d541ab\u0026quot; data-message-model-slug=\u0026quot;gpt-5-5\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p data-start=\u0026quot;4461\u0026quot; data-end=\u0026quot;4497\u0026quot;\u0026gt;In your email, please include:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1b51tv3\u0026quot; data-start=\u0026quot;3361\u0026quot; data-end=\u0026quot;3435\u0026quot;\u0026gt;A brief overview of your technical support or troubleshooting experience\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1hu9593\u0026quot; data-start=\u0026quot;3436\u0026quot; data-end=\u0026quot;3527\u0026quot;\u0026gt;Any experience working with POS systems, Android devices, hardware support, or networking\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1f5m63\u0026quot; data-start=\u0026quot;3528\u0026quot; data-end=\u0026quot;3595\u0026quot;\u0026gt;An example of a complex technical issue you diagnosed or resolved\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1mzaule\u0026quot; data-start=\u0026quot;3596\u0026quot; data-end=\u0026quot;3656\u0026quot;\u0026gt;Why you’re interested in Scotch and this role specifically\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;4461\u0026quot; data-end=\u0026quot;4497\u0026quot;\u0026gt;Scotch is an equal opportunity employer. We value diverse perspectives and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4030881008,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4026471008,"name":"HQ","location":"Denver, Colorado, United States","child_ids":[4026472008],"parent_id":null}]}],"meta":{"total":2}}