{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/roadie/jobs/8868872002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6550990002,"location":{"name":"REMOTE"},"metadata":[{"id":4396052002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8868872002,"updated_at":"2026-10-05T15:51:43-04:00","requisition_id":"2026-CX-031","title":"CX Content Specialist","company_name":"Roadie","first_published":"2026-10-05T15:51:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit\u0026amp;nbsp;\u0026lt;u\u0026gt;\u0026lt;a href=\u0026quot;http://www.roadie.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;www.roadie.com\u0026lt;/a\u0026gt;\u0026lt;/u\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;CX Content Specialist\u0026lt;/strong\u0026gt;, you will play a critical role in developing, organizing, and maintaining high-quality internal and external content that supports the Customer Experience (CX) team, our customers, and cross-functional partners. You will work closely with Training, Quality, and Operations teams, as well as collaborate with Product, Marketing, and Legal stakeholders to ensure content is accurate, consistent, and aligned with brand standards. You will be responsible for managing content requests, maintaining our knowledge bases, and ensuring content enables CX teams to deliver a seamless customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Legal team to secure necessary approvals for external-facing content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize and organize incoming content requests based on scope, urgency, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure efficient and timely completion of deliverables based on KPIs set by the Content \u0026amp;amp; Instructional Design Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain CX team macros to ensure standardized, brand-aligned communication across customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver and manage internal communications for CX teams across communication channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize the knowledge base’s search experience by staying current on Salesforce features and capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular updates to CX Enablement leadership regarding help center performance, content initiatives, and identified opportunities for knowledge improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in English, Communication, Technical Writing or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in technical writing or content development and creation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with content management systems and knowledge bases, Salesforce strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tenacity for problem-solving with exceptional patience and persistence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to produce digestible, searchable, accessible content for a variety of audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter and ability to work independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Roadie?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive total rewards package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% company-paid health insurance for yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) with company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tuition \u0026amp;amp; student loan repayment assistance- yes, we’ll contribute directly to your student loans!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote-first environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inclusive family leave policy that supports all new parents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Wellness Days in addition to Company holidays\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly WFH stipend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The technology you need to get the job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S. \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4029144002,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8868872002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/roadie/jobs/8757433002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6502943002,"location":{"name":"REMOTE"},"metadata":[{"id":4396052002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8757433002,"updated_at":"2026-10-09T11:25:08-04:00","requisition_id":"2026-TECH-010","title":"Full Stack Engineer","company_name":"Roadie","first_published":"2026-08-28T11:22:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit\u0026amp;nbsp;\u0026lt;u\u0026gt;\u0026lt;a href=\u0026quot;http://www.roadie.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;www.roadie.com\u0026lt;/a\u0026gt;\u0026lt;/u\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-2\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-2\u0026quot; data-turn-id-container=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-2\u0026quot; data-testid=\u0026quot;conversation-turn-4\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden @[53.5rem]/main:[--thread-content-max-width:48rem] relative flex w-full min-w-0 flex-col agent-turn\u0026quot; data-conversation-screenshot-content=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;2a3625ea-19e6-5905-881d-d2fbe9bc98d3\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot; data-message-model-slug=\u0026quot;gpt-5.6-sol-wm\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-3\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-3\u0026quot; data-turn-id-container=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-3\u0026quot; data-testid=\u0026quot;conversation-turn-6\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden @[53.5rem]/main:[--thread-content-max-width:48rem] relative flex w-full min-w-0 flex-col agent-turn\u0026quot; data-conversation-screenshot-content=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;af1ae551-8234-5dfe-a1b4-402059ff6c52\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot; data-message-model-slug=\u0026quot;gpt-5.6-sol-wm\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;This \u0026lt;strong\u0026gt;Full Stack Software Engineer\u0026lt;/strong\u0026gt; will help build and evolve the web applications that power the driver experience at Roadie, while also contributing to RoadieXD™, our cross-dock solution, geospatial capabilities, and other foundational platform services. You’ll partner across Engineering, Product, and Operations to create intuitive, reliable experiences, solve complex logistics challenges, and build scalable systems that support millions of deliveries. If you enjoy owning features end to end, tackling challenging full-stack problems, and seeing your work make a meaningful impact, you’ll thrive in this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and test full-stack features that improve the experience of drivers on the road\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop the APIs and services that support RoadieXD, geospatial capabilities, and other areas of the Roadie platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build internal and customer-facing tools, primarily in React, that help our operations scale efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering, Product, and Operations to solve complex logistics challenges and deliver high-impact features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architecture and technical design decisions that improve platform scalability, reliability, and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable code supported by automated testing, thoughtful code reviews, and modern engineering practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve existing systems by identifying opportunities to enhance performance, developer experience, and long-term maintainability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technologies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frontend:\u0026lt;/strong\u0026gt; TypeScript, JavaScript, React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Backend:\u0026lt;/strong\u0026gt; Go and Ruby on Rails, with experience in other backend technologies welcomed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data:\u0026lt;/strong\u0026gt; PostgreSQL, Redis, Kafka\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure and DevOps:\u0026lt;/strong\u0026gt; AWS, GitHub, Docker, Kubernetes, CircleCI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional software engineering experience building and shipping production applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing scalable systems and APIs in production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one backend language, such as Go, Ruby, Java, C#, or Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with a modern frontend framework, ideally React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of building reliable, maintainable, and well-tested software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to navigate complex technical challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound technical judgment, with the ability to balance immediate needs and long-term maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills, with experience working across Engineering, Product, and other teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity, ownership, and the ability to learn new technologies quickly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Roadie?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% covered health insurance premiums for yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k with company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work schedule with unlimited PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly 3-day weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly WFH stipend\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid sabbatical leave - tenured team members are given time to rest, relax, and explore\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The technology you need to get the job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4029143002,"name":"Technology ","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8757433002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/roadie/jobs/8920221002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6574250002,"location":{"name":"REMOTE"},"metadata":[{"id":4396052002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8920221002,"updated_at":"2026-11-06T16:39:05-05:00","requisition_id":"2026-PO-002","title":"People Operations Manager","company_name":"Roadie","first_published":"2026-10-28T09:26:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit\u0026amp;nbsp;\u0026lt;u\u0026gt;\u0026lt;a href=\u0026quot;http://www.roadie.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;www.roadie.com\u0026lt;/a\u0026gt;\u0026lt;/u\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re hiring a \u0026lt;strong\u0026gt;People Operations Manager\u0026lt;/strong\u0026gt; to own day-to-day people operations and the systems, processes, and services supporting the employee lifecycle. You\u0026#39;ll build lightweight, scalable processes that keep things running smoothly as we grow, and you\u0026#39;ll help shape our upcoming HRIS and payroll implementation instead of inheriting it later. We\u0026#39;re a lean, fast-moving team, so you\u0026#39;ll own real work and see the impact quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the frontline for employee questions and own the employee lifecycle from onboarding to offboarding, so every step feels consistent and easy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the go-to owner for our HR and people systems, and play a key role in our HRIS implementation, including data migration, configuration, testing, training, go-live, and ongoing improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep the HRIS the source of truth for people data, with regular audits so it stays accurate across the employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build an efficient people operations system and infrastructure: streamline workflows, permissions, and reporting, build automation wherever it saves time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Payroll on employee changes, benefits deductions, leave-related pay, timekeeping and issue resolution, supporting both hourly and salaried team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run benefits administration and open enrollment, manage our broker and carrier relationships, and partner with the VP on benefits strategy and design, using our systems to optimize and automate wherever possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee multistate leave administration, coordinating company, statutory, disability, and payroll and benefits requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep us compliant across the states where we operate, including audits and filings, and support employment verifications, documentation, and immigration matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track operational metrics to spot gaps, patterns, and risks, explain the why behind them, and recommend what to do next so the employee experience keeps getting better\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain clear procedures, employee resources, and communications that make people processes easy to navigate, and train employees and managers on new systems and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the way on using AI and automation to cut repetitive admin work, raise accuracy, and make the employee experience great\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive HR experience, including meaningful time in a lean or scale-up environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent practical experience; SPHR certification a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div id=\u0026quot;D02Q9637HKR-1793995262.965849-thread-list-Thread_1793999526.770789\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;Hands-on experience administering HR systems, including configuration and workflow improvement; direct Rippling administration and implementation experience, strongly preferred\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on benefits administration experience, including working with brokers and carriers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of multistate employment, including leave programs, payroll, and compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about automation, and a track record of using tools to cut manual work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to turn data into clear insight and recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A service mindset and sound judgment: you make systems and compliance easy to navigate, handle sensitive information with care, and know when to resolve issues independently or bring others in\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful self-starter with a “roll up your sleeves” mentality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Roadie?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% covered health insurance premiums for yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k with company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work schedule with unlimited PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly 3-day weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly WFH stipend\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid sabbatical leave - tenured team members are given time to rest, relax, and explore\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The technology you need to get the job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4063274002,"name":"People Ops","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8920221002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/roadie/jobs/8827800002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6533551002,"location":{"name":"REMOTE"},"metadata":[{"id":4396052002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8827800002,"updated_at":"2026-10-09T11:23:32-04:00","requisition_id":"2026-PO-001","title":"Senior People Partner","company_name":"Roadie","first_published":"2026-09-21T15:04:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit\u0026amp;nbsp;\u0026lt;u\u0026gt;\u0026lt;a href=\u0026quot;http://www.roadie.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;www.roadie.com\u0026lt;/a\u0026gt;\u0026lt;/u\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior People Partner\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Senior People Partner\u0026lt;/strong\u0026gt; to be a genuine strategic partner to managers and leaders across Roadie, and the primary owner of employee relations. You’ll work closely with our VP, People Operations, partnering with leaders and teams across every function at Roadie, understanding what each one needs and adjusting your approach accordingly. This role sits on a lean, fast-moving team, which means everyone wears a few hats. You’ll own meaningful work end to end and see the impact of it directly, balancing big picture thinking with hands-on execution.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted thought partner to leaders, helping shape and execute people strategies that improve execution, organizational effectiveness and support how Roadie grows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own employee relations end to end, from everyday inquiries and accommodations, to investigations and performance matters, always handling sensitive workplace matters with care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively coach and serve as an advisor to people managers on performance, team effectiveness, development, and organizational change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep us compliant on wage and hour, leave, accommodations, and documentation, so we get it right the first time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play a key role in talent management, owning performance cycles, calibration, and guiding career conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen our job architecture, partnering with leaders on career frameworks that scale with us and support the growth of our team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage people data and insights to identify trends, inform recommendations, and influence decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play a hands-on role in engagement, culture, and development initiatives, always looking for ways to make our people programs more scalable as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support with operations responsibilities including onboarding, benefits admin, and systems, partnering closely with the People Operations team to keep day-to-day operations running smoothly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of progressive HR experience, including meaningful time as an HR/People Partner in a fast-growing tech or startup/scaleup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree; concentration in Industrial Organizational Psychology or SPHR certified, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience and ownership of employee relations, investigations, and performance management, not just a supporting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong operator and advisor who\u0026#39;s comfortable in ambiguity, can challenge thinking, and translates business needs into practical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding interpersonal, written and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record coaching and influencing managers, including first-time leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thorough knowledge of HR principles, compliance and leave \u0026amp;amp; accommodation law (FMLA, ADA interactive process, state paid family leave)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to job architecture, leveling, or comp frameworks, or real interest in building that out\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment and discretion: you know when to loop others in and when to just handle it, always handle sensitive information with care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful self-starter with a “roll up your sleeves” mentality\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Roadie?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% covered health insurance premiums for yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k with company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work schedule with unlimited PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly 3-day weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly WFH stipend\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid sabbatical leave - tenured team members are given time to rest, relax, and explore\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The technology you need to get the job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4063274002,"name":"People Ops","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8827800002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/roadie/jobs/8786983002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6515221002,"location":{"name":"REMOTE"},"metadata":[{"id":4396052002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8786983002,"updated_at":"2026-10-09T11:25:30-04:00","requisition_id":"2026-TECH-002","title":"Senior Software Engineer - Backend","company_name":"Roadie","first_published":"2026-09-10T18:28:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit\u0026amp;nbsp;\u0026lt;u\u0026gt;\u0026lt;a href=\u0026quot;http://www.roadie.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;www.roadie.com\u0026lt;/a\u0026gt;\u0026lt;/u\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-2\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-2\u0026quot; data-turn-id-container=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-2\u0026quot; data-testid=\u0026quot;conversation-turn-4\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden @[53.5rem]/main:[--thread-content-max-width:48rem] relative flex w-full min-w-0 flex-col agent-turn\u0026quot; data-conversation-screenshot-content=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;2a3625ea-19e6-5905-881d-d2fbe9bc98d3\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot; data-message-model-slug=\u0026quot;gpt-5.6-sol-wm\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;qMYqUG_convSearchResultHighlightRoot\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot; data-turn-id-container=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-3\u0026quot; data-is-intersecting=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [\u0026amp;amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\u0026quot; data-turn-id=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-3\u0026quot; data-turn-id-container=\u0026quot;request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-3\u0026quot; data-testid=\u0026quot;conversation-turn-6\u0026quot; data-turn=\u0026quot;assistant\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden @[53.5rem]/main:[--thread-content-max-width:48rem] relative flex w-full min-w-0 flex-col agent-turn\u0026quot; data-conversation-screenshot-content=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex max-w-full flex-col gap-4 grow\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;amp;]:mt-1\u0026quot; data-message-author-role=\u0026quot;assistant\u0026quot; data-message-id=\u0026quot;af1ae551-8234-5dfe-a1b4-402059ff6c52\u0026quot; data-turn-start-message=\u0026quot;true\u0026quot; data-message-model-slug=\u0026quot;gpt-5.6-sol-wm\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;flex w-full flex-col gap-1 empty:hidden\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Software Engineer\u0026lt;/strong\u0026gt; at Roadie, you’ll design and build systems that power large-scale logistics solutions. You’ll play a key role in evolving the architecture of Roadie’s platform to meet growing scalability and performance needs. The ideal candidate has strong technical experience, enjoys solving complex problems, and thrives in a collaborative environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain core services and infrastructure that drive Roadie’s logistics platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address performance bottlenecks, ensuring reliability and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Product, Data Science, and other engineering teams to deliver impactful features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to code reviews, technical discussions, and the improvement of engineering best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of projects from concept to production, balancing speed and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date with new technologies and bring forward ideas to improve our systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology We’re Using\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Languages:\u0026lt;/strong\u0026gt; Golang, Ruby on Rails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data:\u0026lt;/strong\u0026gt; Postgres, Redis, Kafka\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure:\u0026lt;/strong\u0026gt; AWS, Docker, Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tools:\u0026lt;/strong\u0026gt; git, GitHub, CircleCI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of service-oriented architecture, distributed systems, and API design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Golang or Ruby\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or migrating from a monolithic architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Roadie?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% covered health insurance premiums for yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k with company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work schedule with unlimited PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly 3-day weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly WFH stipend\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid sabbatical leave - tenured team members are given time to rest, relax, and explore\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The technology you need to get the job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4029143002,"name":"Technology ","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8786983002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/roadie/jobs/8863508002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6548539002,"location":{"name":"REMOTE"},"metadata":[{"id":4396052002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8863508002,"updated_at":"2026-10-09T10:07:42-04:00","requisition_id":"2026-CX-030","title":"Workforce Manager","company_name":"Roadie","first_published":"2026-10-09T10:07:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit\u0026amp;nbsp;\u0026lt;u\u0026gt;\u0026lt;a href=\u0026quot;http://www.roadie.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;www.roadie.com\u0026lt;/a\u0026gt;\u0026lt;/u\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;intro\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;As Roadie’s \u0026lt;strong\u0026gt;Workforce Manager\u0026lt;/strong\u0026gt;, you’ll lead workforce planning and real-time operations for our 24/7 Support organization. Working across Roadie and our BPO partners, you’ll ensure the right coverage across phone, chat, and email to deliver a great user experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll develop our Real-Time Analysts and scheduling resources, anticipate demand, and guide teams through daily challenges and peak periods. If you enjoy solving complex operational puzzles, developing people, and seeing your decisions make an immediate impact, you’ll thrive in this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop Roadie’s Real-Time Analysts and scheduling resources through clear priorities, coaching, and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own forecasting, staffing, and headcount planning across Support channels, internal teams, and BPO partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build schedules that align staffing with demand and maintain consistent queue coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide real-time operations by monitoring service levels, adherence, occupancy, utilization, backlog, and handle time, taking action as needs shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate staffing and scheduling gaps, communicate their business impact, and recommend practical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Support Managers, Vendor Managers, Salesforce, Engineering, and other technical teams to improve routing, workflows, automation, and self-service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess how proposed operational and technology changes will affect contact volume, staffing needs, queue performance, and the user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop workforce and contingency plans for peak season, high-volume periods, and unexpected staffing or system challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a workforce leadership resource for our 24/7 operation, including during outages and service disruptions, as business needs require\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead postmortems after significant service-level misses or disruptions, turning findings into actionable improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver reporting and analysis that helps leaders make informed decisions about staffing, headcount, and operational performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee WFM platform configuration and partner with technical teams to strengthen workforce tools, routing, and reporting accuracy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of contact-center workforce management experience across forecasting, capacity planning, scheduling, and real-time operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success developing workforce analysts or schedulers through coaching, clear expectations, and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting 24/7, multichannel operations and partnering with BPOs across sites or time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical judgment, with the ability to anticipate risks, uncover root causes, and turn data into practical recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of queue management and routing, including how process changes, automation, and AI deflection affect staffing and service levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Clear communication, sound judgment under pressure, and strong ownership and follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency with Excel or Google Sheets and working knowledge of Calabrio, Salesforce, Amazon Connect, or comparable platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Experience planning for peak demand and managing workforce responses to outages or service disruptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bachelor’s degree or an equivalent combination of education and relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building WFM processes from the ground up or supporting high-growth or gig-economy operations preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Roadie?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation packages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% covered health insurance premiums for yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401k with company match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work schedule with unlimited PTO\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly 3-day weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monthly WFH stipend\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid sabbatical leave- tenured team members are given time to rest, relax, and explore\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The technology you need to get the job done\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4029144002,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8863508002/ai_opt_out"}],"meta":{"total":6}}