{"jobs":[{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7609040003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5709531003,"location":{"name":"New York, NY or Remote"},"metadata":null,"id":7609040003,"updated_at":"2026-04-23T10:00:56-04:00","requisition_id":"730","title":"Analytics Engineer","company_name":"Rightway","first_published":"2026-02-12T12:15:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an Analytics Engineer to help design and build a PBM Financial Risk Engine that brings together claims, contract terms, pricing and utilization data to support financial forecasting, risk assessment and performance monitoring. This role is ideal for someone who is strong in dbt and analytics engineering and who enjoys working at the intersection of healthcare economics, PBM operations and data modeling. The ideal candidate will play a pivotal role in developing and maintaining our financial risk engine data models, onboarding new data sources and optimizing existing data sources and packaging the data in a way that promotes seamless reporting while paving a way for innovation through advanced analytics. This role will involve delivering and analyzing PBM financial data for various analytics use cases within our Unified Data Warehouse (UDW) and productionalizing AI and ML solutions through the curated data to drive impactful healthcare insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply hands on analytics and data expertise to solve complex, fast moving financial and operational problems using PBM data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop and maintain scalable, analytics ready data models (primarily in dbt) that power a PBM financial risk engine, leveraging claims, eligibility, pricing, rebates, guarantees and contract data in our Unified Data Warehouse (UDW).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex PBM contract and pricing structures (e.g plan paid vs. member paid, rebates, guarantees, caps, fees, exclusions) into transparent, auditable data models that enable financial analysis and risk assessment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with underwriting, finance, client success and PBM operations teams to understand financial assumptions, risk drivers and reporting requirements and convert them into reliable metrics and models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build curated financial and risk data marts and semantic layers that enable self service analysis for forecasting, scenario modeling and executive reporting among other things.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own core financial KPIs and risk metrics E2E from raw claims and contract inputs through production grade models, ensuring consistency and traceability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement automated data quality checks, reconciliations and controls to validate financial outputs and ensure alignment with source systems and contractual logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously optimize data models and warehouse performance to support large scale claims volumes and time-sensitive financial analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to data governance by establishing modeling standards, documentation and guardrails that support auditability, explainability and long term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex financial insights clearly through data memos, documentation and presentations for both technical and non technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore advanced analytics and predictive modeling use cases (e.g utilization forecasting, trend analysis, risk stratification, margin sensitivity) to enhance financial planning and decision making. Experience operationalizing ML models is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expert level proficiency in SQL and statistical programming (Python, R).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 to 4 years working experience with data modeling, dbt and analytics engineering best practices (testing, documentation, incremental models, semantic layers).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in cloud platforms (preferably in AWS) and hands-on experience in cloud data warehouses (Redshift or Snowflake).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen with exposure to PBM, healthcare finance, underwriting or actuarial concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience modeling large scale claims data and translating contractual or financial rules into clear, testable data logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand, tackle, and solve problems from both technical and business perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable partnering closely with finance, underwriting and operations stakeholders to align data models with real world financial decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and a bias toward accuracy, transparency and explainability in financial reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (Before Bonus Potential):\u0026amp;nbsp; $140,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144898003,"name":"Engineering: Data \u0026 Analytics","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7733765003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5765783003,"location":{"name":"Remote"},"metadata":null,"id":7733765003,"updated_at":"2026-05-18T10:54:04-04:00","requisition_id":"2026-017","title":"Client Implementation Manager","company_name":"Rightway","first_published":"2026-05-18T10:54:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Implementation Manager is responsible for overseeing multiple Rightway client implementations, change management related to products and services sold, and coordinating internal operational functions. The Implementation Manager will work closely with cross-functional teams, including Client Success, Data Operations, Claims Operations, Navigation, and other departments as needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document business requirements, develop and oversee project plans, and implement change control procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and report out critical milestones, opportunities, and overall client satisfaction with leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand industry and market trends in the PBM and Navigation market space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct risk assessments and develop mitigation strategies to address potential project risks and issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of PBM industry practices, processes, and regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills with the ability to manage multiple projects simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze, interpret, and organize information in a clear and concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microsoft Project, JIRA, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving abilities with a keen attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP certification or similar project management certification is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY: $100,000-125,000/yr\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144916003,"name":"PBM: Operations \u0026 Management","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7733764003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5765782003,"location":{"name":"Remote"},"metadata":null,"id":7733764003,"updated_at":"2026-06-11T09:27:13-04:00","requisition_id":"2026-016","title":"Client Implementation Manager","company_name":"Rightway","first_published":"2026-05-18T10:55:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Implementation Manager is responsible for overseeing multiple Rightway client implementations, change management related to products and services sold, and coordinating internal operational functions. The Implementation Manager will work closely with cross-functional teams, including Client Success, Data Operations, Claims Operations, Navigation, and other departments as needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document business requirements, develop and oversee project plans, and implement change control procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and report out critical milestones, opportunities, and overall client satisfaction with leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand industry and market trends in the PBM and Navigation market space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct risk assessments and develop mitigation strategies to address potential project risks and issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of PBM industry practices, processes, and regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills with the ability to manage multiple projects simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze, interpret, and organize information in a clear and concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microsoft Project, JIRA, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving abilities with a keen attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP certification or similar project management certification is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY: $100,000-125,000/yr\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144916003,"name":"PBM: Operations \u0026 Management","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7764071003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5777387003,"location":{"name":"New York, NY or Remote"},"metadata":null,"id":7764071003,"updated_at":"2026-06-09T16:47:03-04:00","requisition_id":"2026-047","title":"Client Implementation Manager, Navigation","company_name":"Rightway","first_published":"2026-06-09T16:47:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Implementation Manager is responsible for leading end-to-end client implementations across Rightway\u0026#39;s PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Rightway, going to the ends of the earth for our members and clients is not aspirational; it is the baseline. As an Implementation Manager, you are often the first real experience a client has with Rightway\u0026#39;s services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Project Planning and Execution\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain detailed project plans, milestone-tracking, and change-control procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the transition from implementation state to steady-state client success with thorough handoff documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Client and Stakeholder Management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for clients throughout the implementation phase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and manage client expectations with clear, proactive communication on project status, risks, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Risk Management and Problem Solving\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor project progress across workstreams and make real-time adjustments to keep timelines intact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Documentation and Reporting\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Document business requirements, project plans, and implementation decisions with a high standard of accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present clear status reports and performance updates for internal leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all implementation artifacts are maintained for compliance, audit, and future reference.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Technical Proficiency\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the data and engineering team to improve systems and processes used during the implementation process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI-Enabled Workflows\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively incorporate AI tools into your daily workflow, from project documentation and status reporting to client communication drafting and data summarization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Rightway\u0026#39;s evolving approach to AI adoption in implementation workflows and share learnings and best practices with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with sharp attention to detail. Must be able to think critically and use internal resources appropriately.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, written and verbal, with the ability to interact confidently with clients, vendors, and senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency in setting up data feeds and Excel experience is a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI productivity tools and a demonstrated interest in incorporating them into operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY: $100,000-125,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144912003,"name":"Navigation: Operations \u0026 Management","child_ids":[],"parent_id":null}],"offices":[{"id":4060074003,"name":"Denver, CO or Remote","location":"Denver, Colorado, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7730186003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5763162003,"location":{"name":"Dallas, TX or Remote"},"metadata":null,"id":7730186003,"updated_at":"2026-05-22T12:07:48-04:00","requisition_id":"2026-019","title":"Client Success Manager, PBM","company_name":"Rightway","first_published":"2026-05-22T12:06:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dynamic and experienced Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take an operational approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day operational management for an assigned book of PBM clients — including managing client touchbases, tracking inquiries, maintaining issue logs, resolving escalations, and ensuring overall client satisfaction against contractual commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operational point of contact for all client inquiries, both directly from clients and from internal team members acting on behalf of clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-lead and facilitate client meetings — including quarterly and annual business reviews — in close coordination with Account Leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Implementation team during new client onboarding to ensure a seamless handoff from implementation to ongoing client management post-launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather and manage all client requirements for the annual open enrollment cycle, including benefit changes and customized plan configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate client-facing webinars, benefit fairs, and employee education sessions on Rightway\u0026#39;s PBM solution; travel to client sites may be required for open enrollment events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify operational trends and issues; work with internal operations teams and vendor partners to implement corrective and preventative measures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and track all client deliverables against contractual obligations, surfacing risks and ensuring timely, accurate delivery across internal and vendor teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to cross-functional initiatives focused on standardizing client operations and implementing process and production enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Rightway partners by interpreting plan design, researching and resolving written, phone, and electronic inquiries, and troubleshooting claims, benefit, and enrollment issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education level:\u0026amp;nbsp; Bachelor’s Degree Required.\u0026amp;nbsp; Preferred: Master’s Degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work experience: 5-8\u0026amp;nbsp; years in pharmacy operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Location information: Remote or Dallas, TX\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Important characteristics of ideal candidate:\u0026amp;nbsp; Detail-oriented, consultative and presentation skills, excellent communication \u0026amp;amp; organization skills, ability to bring stakeholders together to identify solutions to challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specific skills needed for the job:\u0026amp;nbsp; Solid client management skills, pharmacy benefit knowledge, effective \u0026amp;amp; creative problem-solver, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASE SALARY (before bonus potential):\u0026amp;nbsp; $90,000 - $125,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144893003,"name":"Commercial: CS: PBM","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7761259003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5776093003,"location":{"name":"Denver, CO"},"metadata":null,"id":7761259003,"updated_at":"2026-06-09T10:00:31-04:00","requisition_id":"1794","title":"Customer Support Associate, Healthcare Navigation","company_name":"Rightway","first_published":"2026-06-03T13:06:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is 5 days onsite at our Denver Tech Center Office - this is not a remote position. The expected start date for this position is June 30th, 2026.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;em\u0026gt;Health Guide \u0026lt;/em\u0026gt;who is motivated by our mission to unlock transformational healthcare outcomes.\u0026amp;nbsp; To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits \u0026amp;amp; virtual care.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs.\u0026amp;nbsp; Navigating healthcare is oftentimes complex, confusing and down right frustrating.\u0026amp;nbsp; At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Navigation Operations is a fast-paced, dynamic, and a growing environment.\u0026amp;nbsp; We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers.\u0026amp;nbsp; \u0026lt;strong\u0026gt;This role will be office based, not a remote position. \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare navigation concierge service delivery via phone, chat, text, and email.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sources high-quality care providers based on a member’s needs and preferences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answers benefit questions; ensures members understand their options and shared financial responsibility, \u0026lt;em\u0026gt;e.g.\u0026amp;nbsp; deductibles, coinsurance, and out of pocket maximum\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports members with healthcare billing questions and issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-centric orientation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A high degree of empathy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and problem solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with continuous process improvement and change as Rightway is growing and evolving\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer literacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;College degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY:\u0026amp;nbsp;\u0026lt;/strong\u0026gt; $19 - $23/hour\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144911003,"name":"Navigation: Non-Clinical COGS","child_ids":[],"parent_id":null}],"offices":[{"id":4018450003,"name":"Denver, CO","location":"Denver, Colorado, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7717801003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5757076003,"location":{"name":"Remote"},"metadata":null,"id":7717801003,"updated_at":"2026-06-11T17:55:23-04:00","requisition_id":"807","title":"Data Analytics \u0026 Insights Manager","company_name":"Rightway","first_published":"2026-05-14T15:15:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is seeking a Data Analytics \u0026amp;amp; Insights Manager to lead a team of analysts embedded across our pharmacy benefit management (PBM) organization. In this role, you’ll drive an embedded analytics model by partnering directly with business leaders to manage dedicated analysts to core functional areas such as Clinical, Operations, Customer Success and Delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead a team of analysts who will act as strategic thought partners within their domains, delivering impactful reporting, actionable insights, and tailored data products that power operational excellence and client success. As the manager, you’ll ensure that new data definitions and analytics outputs developed by embedded analysts are validated and committed to Rightway’s centralized data platform establishing a consistent, trusted foundation for self service analytics across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report to the Director of Analytics and play a pivotal role in shaping the strategy, quality, and consistency of PBM analytics across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage a team of analysts, providing coaching, performance feedback, and professional development support to ensure excellence and retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary people manager for analysts embedded within PBM, clinical, customer success, delivery and operations teams, helping balance business priorities with team wellbeing and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own prioritization and project oversight, ensuring analysts are aligned to the highest value workstreams within their domain and are empowered to deliver measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage PBM expertise to help analysts navigate complex pharmacy claims data, program outcomes, and savings strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and guide development of scalable, validated data products and performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business questions into structured analytical approaches and ensure clear, actionable output via dashboards, models, and presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leadership across various PBM functions to support quarterly business reviews, client deliverables, ad hoc analytics and clinical program effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on PBM market trends, new drugs, biosimilar transitions, and policy changes to ensure Rightway remains data-forward and clinically relevant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support broader analytics infrastructure efforts such as metric standardization, governance, and version control\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Engineering and Product to enable secure, performant, and scalable analytics infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years minimum experience managing analytics teams, with a strong record of effective people management including the ability to:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a positive, inclusive and collaborative team culture promoting healthy team dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide team members in both technical development (SQL, BI tooling, data modeling) and professional growth (communication, stakeholder management, strategic thinking)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage performance and provide ongoing coaching and feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience and working knowledge of pharmacy benefits, PBM analytics and/or healthcare data with 6-8 years of experience in quantitative analytics and conducting advanced analytic modeling and data story-telling for small and large datasets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in SQL, data modeling, and database technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in modern data stacks like dbt, Redshift, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in data story-telling and advanced visualizations using BI tools (Tableau, Looker, Metabase)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in metric standardization, analytics governance, and democratization of data and insights across business units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance strategic oversight with hands on execution, ensuring timely delivery of high-impact analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote best practices in coding, development and analytical rigor that foster team collaboration, maintain velocity, and ensure high quality, scalable analytics solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills with the ability to translate complex findings into actionable business recommendations for technical, non technical and executive stakeholders alike\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for empowering others through data, building sustainable analytics infrastructure, and driving measurable outcomes across clinical and operational domains\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EXTRA CREDIT:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python, Pandas, Jupyter or Hex for exploratory analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on AWS experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data orchestration platforms like Airflow/Dagster\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASE SALARY:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$150,000 - $175,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are human first\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We redefine what is possible\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We debate then commit\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We cultivate grit\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144898003,"name":"Engineering: Data \u0026 Analytics","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7693482003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5747849003,"location":{"name":"Remote"},"metadata":null,"id":7693482003,"updated_at":"2026-04-23T10:00:56-04:00","requisition_id":"798","title":"Director Client Success, PBM","company_name":"Rightway","first_published":"2026-04-08T10:17:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director, Client Success will lead Rightway’s growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accountabilities will include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will also oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will be relationship-oriented, operationally adept, outcomes-minded, poised under pressure, and willing to get hands-on to ensure we not only meet but exceed client expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of high-performing Client Success Managers and Associates within PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evolve the current client segmentation and service model for a scaling PBM organization and manage team capacity and staffing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic PBM account planning, with involvement from key stakeholders across the organization, and ensure actionable and timely execution on plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive team accountability in meeting PBM client deadlines and delivering on key initiatives, such as churn mitigation and member activation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build long-term strategic client partnerships focused on driving significant ROI that result in expanded relationships over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deepen PBM client feedback and data-gathering and develop strategies to address gap areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Service Delivery, Ops, Product, Analytics, etc. on strategic initiatives and PBM client requests, including influencing roadmap for PBM-specific customizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize the client relationship handoff process from Implementation to CS within PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all facets of CS team member onboarding, training, and growth/development specific to PBM services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee executive-level PBM client relationships and facilitate involvement of Rightway’s executive sponsors in key accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive annual planning process for CS team, including developing PBM-specific goal and KPI targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to important PBM client meetings (e.g., kickoffs) and broker/TPA meetings, support finalist and capabilities as relevant\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT YOU\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 4+ years of experience in the healthcare, PBM, or benefits industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree required, PharmD preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and developing teams working with complex PBM products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence and ability to work cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has had primary ownership in strategic PBM account relationships for a sustained period\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical/nuanced PBM information in an accessible and understandable manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to juggle several high-priority PBM initiatives at once and continuously reprioritize to ensure the most impactful work is accomplished\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship-oriented, with a high degree of comfort managing external PBM stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at presenting in large groups, both in-person and virtually, and managing challenging or escalated PBM client situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and motivated to solve complex PBM problems with a creative, can-do mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary (before bonus potential):\u0026lt;/strong\u0026gt; $150,000-180,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt;\u0026amp;nbsp;email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt;\u0026amp;nbsp;We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144893003,"name":"Commercial: CS: PBM","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7634615003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5720026003,"location":{"name":"Remote"},"metadata":null,"id":7634615003,"updated_at":"2026-04-23T10:00:56-04:00","requisition_id":"746","title":"Director Client Success, PBM","company_name":"Rightway","first_published":"2026-02-18T12:05:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director, Client Success will lead Rightway’s growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accountabilities will include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will also oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will be relationship-oriented, operationally adept, outcomes-minded, poised under pressure, and willing to get hands-on to ensure we not only meet but exceed client expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of high-performing Client Success Managers and Associates within PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evolve the current client segmentation and service model for a scaling PBM organization and manage team capacity and staffing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic PBM account planning, with involvement from key stakeholders across the organization, and ensure actionable and timely execution on plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive team accountability in meeting PBM client deadlines and delivering on key initiatives, such as churn mitigation and member activation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build long-term strategic client partnerships focused on driving significant ROI that result in expanded relationships over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deepen PBM client feedback and data-gathering and develop strategies to address gap areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Service Delivery, Ops, Product, Analytics, etc. on strategic initiatives and PBM client requests, including influencing roadmap for PBM-specific customizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize the client relationship handoff process from Implementation to CS within PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all facets of CS team member onboarding, training, and growth/development specific to PBM services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee executive-level PBM client relationships and facilitate involvement of Rightway’s executive sponsors in key accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive annual planning process for CS team, including developing PBM-specific goal and KPI targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to important PBM client meetings (e.g., kickoffs) and broker/TPA meetings, support finalist and capabilities as relevant\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT YOU\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 4+ years of experience in the healthcare, PBM, or benefits industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree required, PharmD preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and developing teams working with complex PBM products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence and ability to work cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has had primary ownership in strategic PBM account relationships for a sustained period\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical/nuanced PBM information in an accessible and understandable manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to juggle several high-priority PBM initiatives at once and continuously reprioritize to ensure the most impactful work is accomplished\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship-oriented, with a high degree of comfort managing external PBM stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at presenting in large groups, both in-person and virtually, and managing challenging or escalated PBM client situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and motivated to solve complex PBM problems with a creative, can-do mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary (before bonus potential):\u0026lt;/strong\u0026gt; $150,000-180,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt;\u0026amp;nbsp;email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt;\u0026amp;nbsp;We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144893003,"name":"Commercial: CS: PBM","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7693499003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5747859003,"location":{"name":"Remote"},"metadata":null,"id":7693499003,"updated_at":"2026-04-23T10:00:56-04:00","requisition_id":"800","title":"Director Client Success, PBM","company_name":"Rightway","first_published":"2026-04-08T10:42:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director, Client Success will lead Rightway’s growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accountabilities will include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will also oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will be relationship-oriented, operationally adept, outcomes-minded, poised under pressure, and willing to get hands-on to ensure we not only meet but exceed client expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of high-performing Client Success Managers and Associates within PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evolve the current client segmentation and service model for a scaling PBM organization and manage team capacity and staffing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic PBM account planning, with involvement from key stakeholders across the organization, and ensure actionable and timely execution on plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive team accountability in meeting PBM client deadlines and delivering on key initiatives, such as churn mitigation and member activation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build long-term strategic client partnerships focused on driving significant ROI that result in expanded relationships over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deepen PBM client feedback and data-gathering and develop strategies to address gap areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing, Service Delivery, Ops, Product, Analytics, etc. on strategic initiatives and PBM client requests, including influencing roadmap for PBM-specific customizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize the client relationship handoff process from Implementation to CS within PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all facets of CS team member onboarding, training, and growth/development specific to PBM services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee executive-level PBM client relationships and facilitate involvement of Rightway’s executive sponsors in key accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive annual planning process for CS team, including developing PBM-specific goal and KPI targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to important PBM client meetings (e.g., kickoffs) and broker/TPA meetings, support finalist and capabilities as relevant\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT YOU\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 4+ years of experience in the healthcare, PBM, or benefits industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree required, PharmD preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and developing teams working with complex PBM products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence and ability to work cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has had primary ownership in strategic PBM account relationships for a sustained period\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical/nuanced PBM information in an accessible and understandable manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to juggle several high-priority PBM initiatives at once and continuously reprioritize to ensure the most impactful work is accomplished\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship-oriented, with a high degree of comfort managing external PBM stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at presenting in large groups, both in-person and virtually, and managing challenging or escalated PBM client situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and motivated to solve complex PBM problems with a creative, can-do mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary (before bonus potential):\u0026lt;/strong\u0026gt; $150,000-180,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt;\u0026amp;nbsp;email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt;\u0026amp;nbsp;We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5)\u0026amp;nbsp;\u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144893003,"name":"Commercial: CS: PBM","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7664182003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5732360003,"location":{"name":"Remote"},"metadata":null,"id":7664182003,"updated_at":"2026-04-23T10:00:56-04:00","requisition_id":"774","title":"Director, PBM Specialty Strategy","company_name":"Rightway","first_published":"2026-03-18T16:53:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our PBM goal is to help clients better manage pharmacy spend to make drugs more affordable for their employees and dependents. Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness \u0026amp;amp; transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The exponential growth of specialty drug spend has made the successful management of specialty drug products absolutely critical for Rightway, our plan sponsors, and ultimately the members utilizing these drugs. Rightway strives for a holistic and member centric approach to specialty pharmacy management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role requires equal parts strategy and execution. The ideal candidate has a sense of urgency to build and grow and is also able to step back and assess priorities, goals, and KPIs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU\u0026#39;LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continue to build and iterate on the Rightway specialty pharmacy strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a hybrid team of virtual and in office employees, including two specialty Sr. Managers, specialty clinical pharmacists, and certified pharmacy technicians\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Rightway’s current specialty programs: direct clinical management of specialty members, optimize our specialty supply chain network, copay maximization, patient assistance, and supporting all PBM aspects of specialty drugs (formulary, clinical pathways, etc.) \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement future strategic specialty programs such as such as international sourcing, 340b, medical management, and assess trends to identify additional opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain SOP’s for all specialty programs offered by Rightway\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement methods to leverage technology to enhance member experience and internal operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with key external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine and oversee a set of KPIs to track success of specialty programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and mentor team members on their career goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and surface patterns to senior leadership with regards to root cause analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use experience, knowledge, and data to anticipate future opportunities and own solution development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale operations to support rapid growth and develop strategies to support peak or high-volume time periods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of empathy and respect in all interactions with customers and co-workers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create an internal work environment that prioritizes continuous improvement, innovation, and employee engagement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PharmD degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-10 years experience in specialty pharmacy benefit management with a Health plan or PBM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of leadership experience with at least 3 years as Director or above\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relentlessly focused on member experience in aspects of specialty pharmacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success leading multiple large, high priority, cross functional clinical and operational strategic programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong track record of driving results and meeting financial targets that achieve the goals of the PBM/Health Plan, plan sponsor, and member.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to create an inclusive environment that\u0026#39;s welcoming to all\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding interpersonal skills and ability to communicate clearly and effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative with cross-functional stakeholders and able to influence decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytically minded, with an ability to leverage data to drive strategy and prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and motivated by a dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership mentality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong PowerPoint and Excel skills, with a knack for storytelling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASE SALARY: $150,000-185,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4009372003,"name":"PBM","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7713438003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5755655003,"location":{"name":"Denver, CO"},"metadata":null,"id":7713438003,"updated_at":"2026-05-14T11:39:10-04:00","requisition_id":null,"title":"Navigation Trainer ","company_name":"Rightway","first_published":"2026-05-06T11:48:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an engaging and enthusiastic \u0026lt;em\u0026gt;Trainer\u0026lt;/em\u0026gt; who will be responsible for training new hires within the Navigation Team as well as helping existing employees improve their knowledge and overall performance. The ideal candidate will bring experience in developing and delivering training content, identifying and addressing skill gaps in trainees, and strong facilitation skills. The healthcare environment is constantly changing and the ideal candidate will understand that materials need to remain dynamic and that constant upskilling is necessary to support the Navigation Department.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain new hire training materials supporting all Navigation functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop educational materials including instructional videos, manuals, presentations, and other reference materials to promote ongoing learning and development of the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners with leadership and subject matter experts to develop a training library that includes both new hire training materials as well as other materials to support the ongoing learning and development of our staff. The Trainer will also be responsible for maintaining and auditing the library for relevancy and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works in a cross-functional environment to proactively prepare/update training materials ahead of significant product launches/enhancements, new client launches, open enrollment, and more.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop games, spiffs, and engaging activities to help keep trainees motivated while promoting our core values and culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure the effectiveness of training programs via trainee feedback, individual and team performance/progress, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular side-by-sides, observations, and quality assessments to identify knowledge gaps and develop strategies to address them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scheduling and facilitating training sessions, including setting up materials, virtual meetings, classroom, etc. NOTE: New hire training will need to be conducted in person and onsite at the Denver Location unless otherwise approved by management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in education preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years of dedicated training experience required, where training/facilitating comprised at least 50% of job responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and conflict-resolution skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, detail-oriented, and demonstrated ability to synthesize information and develop meaningful and impactful training materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work in cross-functional environments and manage multiple stakeholders in order to deliver materials on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Mac and Google Suite applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional time management and ability to prioritize and adapt to evolving priorities and requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;$56,000 - $70,000 Annually\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144911003,"name":"Navigation: Non-Clinical COGS","child_ids":[],"parent_id":null}],"offices":[{"id":4018450003,"name":"Denver, CO","location":"Denver, Colorado, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7605613003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5708088003,"location":{"name":"New York, NY or Remote"},"metadata":null,"id":7605613003,"updated_at":"2026-04-23T10:00:56-04:00","requisition_id":"762","title":"Product Manager, Client Portal","company_name":"Rightway","first_published":"2026-02-03T11:22:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Remote (EST/CST preferred), NYC area encouraged\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking a driven, analytically strong Product Manager to lead the continued evolution of Rightway’s Client Portal — the customer-facing application that enables employers to access performance data, track implementation progress, collaborate with Rightway, and understand the impact of their pharmacy benefit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Client Portal is an established product used regularly by our customers. Clients value the experience today and are eager for deeper analytics, more self-service insight, and greater transparency into implementation and renewal workflows. At the same time, our internal teams need more structured tooling to reduce manual processes and custom reporting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will take ownership of the Client Portal and help transform it into:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A scalable self-serve analytics product that reduces reliance on custom reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A structured implementation platform that improves launch transparency and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A differentiated surface that strengthens client retention and supports sales conversations\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will lead a dedicated squad of 3–4 U.S.-based engineers and a designer, working closely with Client Success, Implementation, Analytics, Sales, and Operations teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is well-suited to an early-career PM (2–4 years of experience) who is excited to own a high-impact product, work deeply with data, and operate at the intersection of customer experience and operational efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Own the Client Portal Roadmap\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the roadmap for the Client Portal, balancing customer insight, implementation efficiency, and internal operational scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize initiatives that increase portal adoption and engagement across our employer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leadership to evolve the portal into both a core customer experience surface and a strategic sales asset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Build Scalable, Self-Serve Analytics\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and ship intuitive dashboards that allow clients to explore pharmacy performance cost drivers, utilization trends and population health insights, Prior authorization and eligibility escalations, and program impact/ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex healthcare and pharmacy data into clear, usable product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce reliance on custom analytics requests by building flexible, scalable reporting capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with data and engineering to ensure reporting accuracy, proper instrumentation, and long-term scalability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Create Actionable Clinical Insights (“Chase Lists”)\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with clinical teams to develop a high-signal workflow that supports outreach and behavior change, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;a prioritized, ranked “chase list” of members based on estimated intervention value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;member context (condition, medication usage) and clinically appropriate alternatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;clear explanations that help clinical teams act confidently and consistently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure outputs are practical for real outreach operations (not just analytics), and iterate with fast feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Improve Implementation \u0026amp;amp; Workflow Efficiency\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create structured implementation tracking experiences that clearly outline required inputs and documentation, provide milestone visibility and launch readiness tracking, Improve transparency for clients and internal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline document sharing, renewal workflows, and ongoing client collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify operational bottlenecks and convert them into durable product solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve implementation efficiency, measured by increased implementations per specialist.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate stakeholder needs into clear requirements, user stories, and measurable success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead backlog prioritization and agile ceremonies for a remote squad of engineers and a designer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Client Success, Implementation, Analytics, Sales, Operations, and Legal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use product analytics and customer feedback to continuously iterate and improve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4 years of product management experience delivering digital products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or enhancing B2B SaaS products, dashboards, or workflow tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical foundation and comfort working with data to define metrics and evaluate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to ship iteratively in partnership with engineering and design.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building analytics or reporting products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with client-facing or operational teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Traits That Set You Apart\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable using data as a storytelling device — both internally and in customer-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring structure and clarity to complex workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong ownership instincts and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are collaborative and build trust across commercial, operational, and technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are excited to grow quickly and take on increasing responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (BEFORE BONUS POTENTIAL):\u0026amp;nbsp; $140,000 - $160,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144917003,"name":"Product: Management","child_ids":[],"parent_id":null}],"offices":[{"id":4033815003,"name":"New York, NY or Remote ","location":"New York, NY or Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7693457003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5747837003,"location":{"name":"Remote"},"metadata":null,"id":7693457003,"updated_at":"2026-04-23T10:00:56-04:00","requisition_id":"797","title":"Senior CSM, PBM","company_name":"Rightway","first_published":"2026-04-08T09:29:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client.\u0026amp;nbsp; Lead and facilitate all client meetings, including quarterly and annual business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for gathering all client requirements for the annual open enrollment process, including benefit changes and any customized requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in client webinars, training, and other forums designed to educate their employees on Righway’s PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing support to Rightway partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightway’s solutions work to address those trends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education level:\u0026amp;nbsp; Bachelor’s Degree Required.\u0026amp;nbsp; Preferred: Master’s Degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work experience: 5-8\u0026amp;nbsp; years in pharmacy operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Location information: Remote or Dallas, TX\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Important characteristics of ideal candidate:\u0026amp;nbsp; Detail-oriented, consultative and presentation skills, excellent communication \u0026amp;amp; organization skills, ability to bring stakeholders together to identify solutions to challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specific skills needed for the job:\u0026amp;nbsp; Solid client management skills, pharmacy benefit knowledge, effective \u0026amp;amp; creative problem-solving, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (BEFORE BONUS POTENTIAL):\u0026amp;nbsp; $125,000 - $145,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;rightwayhealthcare.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144893003,"name":"Commercial: CS: PBM","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7722085003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5759017003,"location":{"name":"Remote"},"metadata":null,"id":7722085003,"updated_at":"2026-06-05T11:37:19-04:00","requisition_id":"2026-14","title":"Senior Manager, Clinical Consulting \u0026 Plan Performance ","company_name":"Rightway","first_published":"2026-05-04T12:11:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager of Pharmacy Clinical Consulting and Plan Performance is responsible for managing clinical consulting services and improving the performance of partner plans. This role will work closely with internal teams and external stakeholders to drive initiatives that enhance clinical outcomes, cost efficiency, and overall plan performance. As a subject matter expert (SME), the Manager will provide clinical guidance and collaborate across departments to meet client goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership and Strategy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the development and implementation of strategies to ensure client plan performance commitments are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a clinical SME to the client services team, providing operational guidance and day-to-day management support.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal leaders to align clinical consulting efforts with organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Clinical Consulting Services:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver high-quality clinical consulting services to clients, ensuring evidence-based recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development and implementation of clinical programs to improve patient outcomes and support client strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support clinical discussions with clients during sales, implementations, and ongoing operations including how benefit designs and clinical programs impact financial performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Plan Performance Optimization:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze pharmacy benefit plan performance metrics to identify trends and areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams to identify and execute performance improvement strategies and report on outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide day-to-day support and guidance to the client services team in managing client relationships and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain effective relationships with clients, internal teams, and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a resource to the client services team in discussing clinical strategies and performance improvements with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in client meetings, presentations, and consultations to support ongoing client engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a liaison between clients and internal teams, ensuring clear communication and alignment on goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance and Quality Assurance:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support quality assurance efforts to ensure the accuracy and effectiveness of clinical consulting services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated on industry trends and best practices in pharmacy, PBM, and healthcare, ensuring continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PharmD or equivalent degree from an accredited institution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active pharmacist license in good standing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 7 years of experience in PBM, health plan, pharmacy clinical consulting, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage projects and collaborate effectively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to interpret data and develop actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of pharmacy benefit management and clinical pharmacy practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with project management and process improvement methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managed Care Pharmacy Residency, MBA, MPH, or a related advanced degree is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working with health plans or PBMs is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (BEFORE BONUS POTENTIAL):\u0026amp;nbsp; $130,000 - $150,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Working Conditions:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote-based with occasional travel for client meetings, conferences, and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144893003,"name":"Commercial: CS: PBM","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7698213003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5749926003,"location":{"name":"Remote"},"metadata":null,"id":7698213003,"updated_at":"2026-06-10T15:49:12-04:00","requisition_id":"803","title":"Senior Manager, Clinical Consulting \u0026 Plan Performance ","company_name":"Rightway","first_published":"2026-04-13T10:20:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager of Pharmacy Clinical Consulting and Plan Performance is responsible for managing clinical consulting services and improving the performance of partner plans. This role will work closely with internal teams and external stakeholders to drive initiatives that enhance clinical outcomes, cost efficiency, and overall plan performance. As a subject matter expert (SME), the Manager will provide clinical guidance and collaborate across departments to meet client goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership and Strategy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the development and implementation of strategies to ensure client plan performance commitments are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a clinical SME to the client services team, providing operational guidance and day-to-day management support.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal leaders to align clinical consulting efforts with organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Clinical Consulting Services:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver high-quality clinical consulting services to clients, ensuring evidence-based recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development and implementation of clinical programs to improve patient outcomes and support client strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support clinical discussions with clients during sales, implementations, and ongoing operations including how benefit designs and clinical programs impact financial performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Plan Performance Optimization:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze pharmacy benefit plan performance metrics to identify trends and areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams to identify and execute performance improvement strategies and report on outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide day-to-day support and guidance to the client services team in managing client relationships and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain effective relationships with clients, internal teams, and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a resource to the client services team in discussing clinical strategies and performance improvements with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in client meetings, presentations, and consultations to support ongoing client engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a liaison between clients and internal teams, ensuring clear communication and alignment on goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance and Quality Assurance:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support quality assurance efforts to ensure the accuracy and effectiveness of clinical consulting services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated on industry trends and best practices in pharmacy, PBM, and healthcare, ensuring continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PharmD or equivalent degree from an accredited institution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active pharmacist license in good standing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 7 years of experience in PBM, health plan, pharmacy clinical consulting, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage projects and collaborate effectively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to interpret data and develop actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of pharmacy benefit management and clinical pharmacy practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with project management and process improvement methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managed Care Pharmacy Residency, MBA, MPH, or a related advanced degree is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working with health plans or PBMs is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (BEFORE BONUS POTENTIAL):\u0026amp;nbsp; $130,000 - $150,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Working Conditions:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote-based with occasional travel for client meetings, conferences, and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144893003,"name":"Commercial: CS: PBM","child_ids":[],"parent_id":null}],"offices":[]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7734802003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5766253003,"location":{"name":"New York, NY or Remote"},"metadata":null,"id":7734802003,"updated_at":"2026-05-27T09:31:13-04:00","requisition_id":"2026-020","title":"Senior Product Manager, PBM Member Experience ","company_name":"Rightway","first_published":"2026-05-14T17:34:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; At Rightway, we believe managing your medications should feel simple, personal, and empowering. We’re looking for a Senior Product Manager to shape the pharmacy experience our members use every day to take ownership of their medicine cabinet, connect with clinicians and pharmacists, and find the lowest-cost path to healthier lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be the owner of the digital pharmacy journey across our web and mobile apps—from a member’s first search for a medication, to choosing where to fill it, to tracking their ongoing prescriptions in a personalized digital medicine cabinet. You’ll design experiences that make pharmacy care seamless: clear benefits, easy checkout, timely reminders, and effortless access to retail, mail order, and specialty options.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your north star: driving member delight, engagement, and outcomes. That means building tools people \u0026lt;em\u0026gt;want\u0026lt;/em\u0026gt; to use every day, supporting smarter choices, and creating trust through every interaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the vision for Rightway’s digital pharmacy experience, keeping members at the center of every product decision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build intuitive, engaging features—like drug search, cost transparency, benefits clarity, and personalized reminders—that turn complex pharmacy benefits into simple member experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with design, engineering, and clinical experts to create elegant solutions that balance usability with operational and regulatory needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire the team with insights about member behavior and trends in digital health, translating them into actionable roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor an Associate Product Manager, fostering a culture of creativity, empathy, and data-driven decision making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay curious—explore how AI, digital retail, and consumer health innovations can push our member experience forward.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of product management experience, ideally blending consumer product and healthcare expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of shipping B2C experiences that drive engagement and habit formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with experimentation, behavioral design, and data-driven optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and collaborator; able to rally engineers, designers, and clinicians around the member voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about building healthcare experiences that are as intuitive and delightful as the best consumer apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EXTRA CREDIT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in digital retail pharmacy or PBM member experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with regulated markets (Medicare) or pharmacy data standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on exposure to AI-powered product development or prototyping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in a relevant field (MBA, MPH, technical discipline).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (BEFORE COMMISSION POTENTIAL):\u0026amp;nbsp; $146,000 - $200,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144917003,"name":"Product: Management","child_ids":[],"parent_id":null}],"offices":[{"id":4033815003,"name":"New York, NY or Remote ","location":"New York, NY or Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7725186003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5760628003,"location":{"name":"New York, NY"},"metadata":null,"id":7725186003,"updated_at":"2026-05-06T08:51:39-04:00","requisition_id":"2026-005","title":"Senior Talent Partner","company_name":"Rightway","first_published":"2026-05-06T08:51:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Senior Talent Partner\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;NYC (Hybrid - M/Tu/Th)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;We’re looking for a Senior Talent Partner who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we’ve built a unified digital platform across medical, pharmacy benefits, and virtual care.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will own end-to-end recruiting across the business, with a focus on both technical functions - including Eng, Product, and Data - as well as corporate functions such as Commercial and G\u0026amp;amp;A. The ideal candidate brings deep expertise recruiting for technical roles and uses that lens to elevate hiring across all searches. This role will play a key part in shaping recruiting strategy, improving processes, and elevating how we attract and hire talent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you thrive in a growth-stage environment and enjoy building as you go, this is a high-impact opportunity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own full-cycle recruiting with a tech-first focus — driving searches across Engineering, Product, and Data — while also supporting corporate functions as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with hiring managers to define hiring strategy, calibrate profiles, and drive efficient processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and execute sourcing strategies to identify and engage top talent across multiple channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design structured, inclusive interview processes that enable strong, data-driven hiring decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use recruiting data and funnel metrics to identify gaps, influence stakeholders, and continuously improve outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a strategic advisor on search strategy, market intel and candidate insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with HR, Finance, and leadership to support headcount planning/tracking and hiring priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to leverage AI for improving processes, tools, and overall recruiting efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert on recruiting best practices, tools, and market trends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;MODERN RECRUITING \u0026amp;amp; AI EXPECTATIONS:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools (e.g., sourcing platforms, resume screening, outreach optimization, interview note synthesis) to improve speed, quality, and candidate experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use tools like LinkedIn Recruiter, Greenhouse, and emerging AI-enabled platforms like Juicebox to build scalable pipelines and mitigate fraud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with and adopt new technologies (e.g., talent intelligence tools, automated scheduling, AI-assisted search) to drive efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI to enhance judgment in candidate evaluation and stakeholder decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on evolving trends in AI within Talent Acquisition and proactively bring ideas to the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of full-cycle recruiting experience with a demonstrated focus on technical hiring (Engineering, Product, Data/Analytics), ideally in a startup or high-growth environment (healthtech a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to source and close technical talent (engineers, PMs, data scientists) at all levels, with the versatility to recruit across corporate functions as well\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience partnering with senior stakeholders and influencing hiring decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset with experience using metrics to guide strategy and improve performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and comfort operating in ambiguous, fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern recruiting tools and systems, including Greenhouse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-enabled recruiting tools and a demonstrated interest in leveraging technology to improve outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and organizational skills with the ability to manage multiple priorities effectively\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASE SALARY:\u0026amp;nbsp; $130,000-$160,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are human first\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We redefine what is possible\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We debate then commit\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We cultivate grit\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144905003,"name":"G\u0026A: People: Recruiting","child_ids":[],"parent_id":null}],"offices":[{"id":4000835003,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7620614003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5714380003,"location":{"name":"New York, NY or Remote"},"metadata":null,"id":7620614003,"updated_at":"2026-06-09T16:21:06-04:00","requisition_id":"737","title":"Sr. Full Stack Engineer (AI)","company_name":"Rightway","first_published":"2026-02-20T14:41:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;As a Sr. Full Stack Engineer (AI) at Rightway Healthcare, you\u0026#39;ll spearhead our AI integration initiatives to revolutionize healthcare delivery through our platform. Working with a dynamic team, you\u0026#39;ll drive the development of AI-powered features that empower members to make informed healthcare decisions, ensuring they get the right care at the right time and price. This role offers a unique blend of autonomy and innovation, where you\u0026#39;ll transform cutting-edge AI concepts into production-ready solutions. While AI is a key focus, you\u0026#39;ll also architect and implement solutions that scale across our platform, combining intuitive technology with expert guidance to bring clarity and direction to our members\u0026#39; healthcare journeys.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pioneer AI-driven solutions that enhance our care navigation and PBM services, directly improving healthcare outcomes for our members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead rapid prototyping cycles, transforming concepts into production features within days or weeks, not months\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement full-stack solutions using our modern tech stack (Node.js, React, TypeScript, Ruby, GraphQL, Postgres)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical decisions independently while collaborating with cross-functional teams to ensure alignment with business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain scalable, production-grade systems that handle sensitive healthcare data with reliability and security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish technical standards and best practices for AI integration across the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor team members and contribute to our engineering culture of innovation and excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A versatile full-stack engineer with 5+ years of experience building production applications at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-driven problem solver who thrives in ambiguous environments and creates structure from chaos\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An innovative thinker who balances quick experimentation with production-quality implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A technical leader comfortable making independent decisions while valuing team collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective communicator who can translate complex technical concepts for diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic engineer who values shipping working solutions over perfect solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Someone passionate about using technology to solve real healthcare challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EXTRA CREDIT:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing AI/ML features in production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of optimizing LLM implementations and prompt engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in healthcare technology or experience with HIPAA compliance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (BEFORE BONUS POTENTIAL):\u0026amp;nbsp; \u0026lt;/strong\u0026gt;$175,000 - $215,000 + bonus + equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144901003,"name":"Engineering: SWE","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7654775003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5728040003,"location":{"name":"New York, NY or Remote"},"metadata":null,"id":7654775003,"updated_at":"2026-06-09T16:24:07-04:00","requisition_id":"767","title":"Sr. Manager, Engineering","company_name":"Rightway","first_published":"2026-03-06T11:10:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is hiring an Sr. Engineering Manager to lead and grow a team of engineers building the technology that powers our platform. In this role, you will guide execution, support the growth of your team, and partner closely with Product, Design, and other engineering leaders to deliver meaningful outcomes.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role combines people leadership, technical judgment, and cross functional collaboration. You will help shape a strong engineering culture while ensuring the team consistently delivers reliable, high quality software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Is Exciting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to lead and shape a growing engineering team in a mission driven healthcare company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on products that directly improve how people access and navigate healthcare\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with experienced engineers, product leaders, and designers to solve meaningful technical and product challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence engineering practices, team culture, and how we scale our platform\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and grow a team of engineers building modern web and backend systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive delivery of high quality, reliable software that delivers value to our members and clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Design to shape roadmaps, prioritize work, and deliver meaningful outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance and help the team make sound architectural and implementation decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the growth of engineers through mentorship, coaching, and clear feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote strong engineering practices including testing, code quality, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale the team through thoughtful hiring, onboarding, and continuous improvement of team processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience leading or managing software engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background building modern software systems (Node.js, TypeScript, React, or similar technologies)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading teams that deliver impactful products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator who can work effectively with technical and non technical partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about building strong teams and delivering meaningful products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in modern development practices including AI assisted engineering\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EXTRA CREDIT:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in healthcare or other regulated environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in fast paced product organizations or startups\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms such as AWS and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (Before Bonus Potential):\u0026amp;nbsp; \u0026lt;/strong\u0026gt;$160,000 - $220,000\u0026lt;br\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $1200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144901003,"name":"Engineering: SWE","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7683695003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5742264003,"location":{"name":"Remote"},"metadata":null,"id":7683695003,"updated_at":"2026-05-05T14:13:13-04:00","requisition_id":"789","title":"Sr Software Engineer, PBM Platform","company_name":"Rightway","first_published":"2026-04-13T15:41:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Rightway Healthcare\u0026lt;/strong\u0026gt; \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Rightway is on a mission to harmonize healthcare by delivering superior care navigation and pharmacy benefits management (PBM). We leverage innovative technology, combining human expertise with cutting-edge tools to simplify the healthcare journey for employers, employees, and their families. By addressing key healthcare challenges, we ensure that our members receive high-quality, cost-effective care.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Role Overview\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Software Engineer to join the PBM Platform team at Rightway. This team is building our next-generation pharmacy platform. You\u0026#39;ll help design and deliver the systems that power pharmacy benefits, determine coverage and pricing, and manage member cost-sharing across our entire book of business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a \u0026quot;write features to spec\u0026quot; role. Our senior engineers own initiatives end-to-end: they shape architecture, define technical direction, unblock other engineers, and drive delivery across multiple workstreams. You\u0026#39;ll partner directly with product and domain experts to make scope and sequencing decisions, not just implement them. You\u0026#39;ll be the person your teammates come to when they\u0026#39;re stuck, and you\u0026#39;ll build the documentation, patterns, and tooling so they get stuck less often.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The stack is React on the frontend with TypeScript (NestJS) and Go on the backend. You should be comfortable working across both backend languages. We\u0026#39;re an AI-native engineering team that uses AI tooling daily in our development workflow and expects our senior engineers to lead adoption, establish best practices, and help the team get better at working with these tools. The platform team is designed from day one around AI-assisted development\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Own and drive technical initiatives\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build core platform components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make architectural decisions (service boundaries, data modeling, API contracts) and document them so the team can build on them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work through complex domain problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Elevate the team around you\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor mid-level and junior engineers through pairing, code review, and design discussions. Not just catching bugs, but teaching patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transfer knowledge proactively, mentoring engineers to discover the \u0026quot;why\u0026quot; with a deep foundation of how systems are built\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain coding standards, testing strategies for your initiative area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in domain learning sessions with PBM subject matter experts and help translate business rules into system design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Build and maintain production systems\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build gRPC APIs using NestJS or Go (depending on the component) with PostgreSQL for persistence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build internal tooling interfaces in React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement normalized data models (3NF) for complex domain entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and implement service communication patterns using Protocol Buffers and gRPC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own observability for your systems. Maintain Datadog monitors, Sentry error tracking, and know when something is wrong before users report it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build with test-driven development: define expected outcomes upfront, then build until they pass\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Shape how we work\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architecture decisions in cross-team forums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI-native development practices by establishing workflows, sharing findings, and helping the team use AI tools effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and raise risks early, including timeline slippage, technical debt, vendor reliability issues, and compliance gaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate across team boundaries when your work touches other services or teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of professional software engineering experience\u0026lt;/strong\u0026gt;, with demonstrated progression into technical leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong backend engineering depth.\u0026lt;/strong\u0026gt; You\u0026#39;ve designed and built services in TypeScript and/or Go that handle complex business logic, financial calculations, or rules engines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong data modeling instincts.\u0026lt;/strong\u0026gt; You think carefully about schema design, normalization trade-offs, and how data decisions cascade through a system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with service-oriented architectures.\u0026lt;/strong\u0026gt; You\u0026#39;ve designed APIs, defined service boundaries, and dealt with the realities of distributed systems (failure modes, composition patterns, contract evolution)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfortable with ambiguity.\u0026lt;/strong\u0026gt; You can take a product objective and break it down into shippable engineering work without waiting for someone to hand you a spec. This is a greenfield platform and you\u0026#39;ll be making foundational decisions with imperfect information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communicator.\u0026lt;/strong\u0026gt; You can explain technical trade-offs to product partners, write clear technical documents, and translate domain complexity into clean system design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare or pharmacy benefits systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with pharmacy standards (NCPDP, GPI, NDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building financial calculation engines or rules engines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with gRPC, Protocol Buffers, and multi-service TypeScript/Go architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with PostgreSQL performance tuning, migrations, and query optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading AI-assisted development workflows and establishing team standards around AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASE SALARY: \u0026lt;/strong\u0026gt;$160,000 - $190,000 + bonus + equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We are human first\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We redefine what is possible\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We debate then commit\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We cultivate grit\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144901003,"name":"Engineering: SWE","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7714905003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5756270003,"location":{"name":"Remote"},"metadata":null,"id":7714905003,"updated_at":"2026-06-11T15:20:06-04:00","requisition_id":"1790","title":"Staff Security Engineer","company_name":"Rightway","first_published":"2026-06-11T15:18:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is hiring a Staff Security Engineer, reporting to the Head of Security, to raise the security maturity of the systems, services, and AWS estate that support a better healthcare experience for our members, clients, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior individual contributor role for an engineer who operates comfortably across product, platform, and cloud domains and can serve as the technical anchor for security engineering. The role is expected to provide architectural judgment, hands-on execution, and day-to-day leadership for the Application Security and Cloud Security functions while helping the team scale with consistency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This person will work closely with Engineering, Product, Cloud, and Corporate Security to shape how security controls are selected, implemented, measured, and improved across the company. It is well suited for someone who wants broad scope, visible ownership, and the opportunity to guide both technical decisions and team development in a modern healthcare environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct the daily execution of the Application Security and Cloud Security functions, balancing near-term delivery, technical quality, and team development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish technical priorities, decision frameworks, and operating expectations for two security disciplines so work is sequenced effectively and aligned to business risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and deploy defensive controls for LLM- and AI-enabled capabilities, including protections around prompt handling, retrieval paths, model-connected integrations, sensitive data exposure, and abusive use patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess software, services, dependencies, infrastructure, and deployment patterns to identify material weaknesses and drive practical corrective actions with engineering partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the resilience of Rightway\u0026#39;s AWS footprint across identity boundaries, network segmentation, key management, service configuration, organizational structure, and detective guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expand automation for cloud and platform assurance, including infrastructure policy enforcement, configuration review, deployment gating, and runtime visibility in Terraform and CI/CD workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the approach for risk-based prioritization by combining severity, exploit likelihood, business criticality, and environmental context so the most meaningful issues are addressed first.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define durable secure engineering expectations that teams can adopt during design, build, test, and release activities without adding unnecessary friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product and Engineering leaders to shape secure implementation patterns for new platform capabilities, customer-facing features, and AI-driven functionality before those designs are broadly adopted.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run deep technical reviews for major initiatives, including new services, cloud patterns, external integrations, and emerging architectures that introduce novel attack surface.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide authentication, authorization, and trust-boundary decisions for business-critical workflows, including SAML 2.0, OAuth, and OIDC use cases spanning B2B and B2C contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unify application and cloud control strategy in areas such as secrets usage, identity design, telemetry, service-to-service trust, and deployment architecture so security decisions remain coherent across the stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Corporate Security where shared capabilities such as logging, alerting, access governance, or incident visibility require common design and operational support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the signal quality of detection, validation, and testing approaches so teams can investigate faster and act on higher-confidence findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, pilot, and operationalize advanced security capabilities, including AI-enabled techniques that improve engineering review, analysis, and remediation outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You bring roughly 8 to 12 years of experience in security engineering, including substantial hands-on depth across both application or product security and cloud security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a track record of leading difficult technical work across multiple security domains and helping other engineers improve through direction, coaching, and example.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You stay current on emerging AI security guidance, including the OWASP Top 10 for LLM Applications and the OWASP GenAI Security Project, and have applied that knowledge in real system design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong AWS security expertise across IAM, networking, encryption, secrets protection, logging, and multi-account design, and you know how to secure infrastructure-as-code and modern delivery pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can operate as a senior technical partner to engineering and infrastructure teams on topics such as identity, service hardening, telemetry, and secure configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can read and reason about application code and system architecture, and you have enough fluency in one or more backend environments such as Ruby, Node.js, or Java to work credibly with developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly with both technical and non-technical stakeholders and can explain tradeoffs, priorities, and risk to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in regulated environments such as healthcare, finance, or education is required.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY (BEFORE COMMISSION POTENTIAL):\u0026amp;nbsp;\u0026lt;/strong\u0026gt; $169,000 - $210,000 + bonus + equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144900003,"name":"Engineering: Security","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7758289003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5754822003,"location":{"name":"La Crosse, Wisconsin"},"metadata":null,"id":7758289003,"updated_at":"2026-06-01T09:31:47-04:00","requisition_id":"805","title":"Strategic Client Liaison- Kwik Trip","company_name":"Rightway","first_published":"2026-06-01T09:31:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This is an in office position 5 days a week located in the Kwik Trip Headquarters.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;page\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;section\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;layoutArea\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;column\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Client Liaison serves as the first point of contact (FPOC) for client escalations, feedback, and operational alignment, playing a critical role in bridging client needs with Rightway’s delivery capabilities. This individual ensures seamless coordination across stakeholders, drives issue resolution, and identifies opportunities to improve processes and member experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role operates at the intersection of client operations, care navigation, and cross-functional execution, requiring a strong understanding of healthcare benefits and the ability to influence outcomes across multiple internal and external partners.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;page\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;section\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;layoutArea\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;column\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Act as the FPOC for escalations and issues, owning intake through resolution with a focus on timeliness, accuracy, and stakeholder satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct root cause analyses (RCA) on escalations to identify breakdowns, distinguish between systemic issues vs. individual performance gaps, and provide actionable recommendations (e.g., process improvements vs. coaching opportunities).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Serve as a liaison between Rightway and the Client, with visibility into both environments (read-only access to client systems when possible) to investigate, resolve, and communicate issues effectively.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner cross-functionally with Navigation Delivery, Client Success, Product, and others to drive resolution, remediation, and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborate with client stakeholders and third parties (e.g., brokers, TPAs, point solutions) to align workflows and ensure a cohesive, member-centric experience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify and proactively mitigate friction points across the end-to-end member journey, recommending improvements to workflows, integrations, and handoffs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide subject matter expertise (SME) on client-specific benefits, programs, and operational workflows to internal teams.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Support escalated and complex member requests, ensuring expedient, accurate resolution and clear communication to all parties involved.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deliver insights and reporting on trends, recurring issues, and opportunities for operational enhancement.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead or support training and communication efforts for both internal teams and client stakeholders to improve navigation quality and consistency.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Maintain strict adherence to privacy, compliance, and security standards in alignment with Rightway and client requirements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Operate effectively in an onsite client environment, balancing client expectations with Rightway standards and culture.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;page\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;section\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;layoutArea\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;column\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experienced benefits professional (employer-side or consulting/broker) or healthcare professional with a deep understanding of medical benefits and plan design.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven ability to analyze complex issues, perform root cause analysis, and drive systemic improvements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong understanding of end-to-end healthcare navigation, benefits administration, and third- party ecosystem (TPAs, brokers, point solutions, etc.).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exceptional communication and stakeholder management skills, with the ability to influence across organizations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated ability to work cross-functionally and drive alignment across diverse teams.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comfortable operating in a client-facing, onsite role, maintaining professionalism, discretion, and alignment with both client and Rightway expectations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Service-oriented mindset with a track record of delivering high-quality member and client outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong problem-solving skills, with the ability to translate insights into actionable recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with systems, data, and reporting tools used in healthcare navigation and benefits administration.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of group insurance products, administrative processes, and leave programs preferred.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASE SALARY: $60,000-75,000\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144912003,"name":"Navigation: Operations \u0026 Management","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.rightwayhealthcare.com/jobs?gh_jid=7722035003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5759000003,"location":{"name":"Remote"},"metadata":null,"id":7722035003,"updated_at":"2026-05-05T13:36:31-04:00","requisition_id":null,"title":"VP of Strategic Partnerships","company_name":"Rightway","first_published":"2026-05-01T13:37:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Vice President of Strategic Partnerships\u0026lt;/strong\u0026gt; is a senior leadership role responsible for developing and executing partnership strategies that drive significant business growth. This individual will lead a team focused on identifying, negotiating, and managing high-value partnerships with key industry players, ensuring alignment with corporate objectives. As the second-in-command to the VP of Commercial, this role requires both visionary leadership and tactical execution to enhance Rightway’s market positioning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHAT YOU’LL DO:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic leadership:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own revenue goals within this segment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a business plan to grow our strategic partner segment, based on emerging market trends, Rightway’s value proposition and assets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish KPIs to measure the success of strategic partnerships and leverage data-driven insights to optimize performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a prioritization framework and process to evaluate new strategic partnerships and distribution channels, including qualification of fit for Rightway’s model\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team management: \u0026lt;/strong\u0026gt;Lead, mentor, and scale a high-performing team responsible for executing partnerships. Foster a culture of innovation, collaboration, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deal Origination \u0026amp;amp; Execution:\u0026lt;/strong\u0026gt; Drive the full lifecycle of strategic partnerships, including sourcing, negotiation, and contract execution for select deals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Collaboration:\u0026lt;/strong\u0026gt; Work closely with the VP of Commercial, to align partnership initiatives with broader business objectives. Act as a key advisor and thought leader within the commercial leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; Partner with internal stakeholders, including Product, Delivery, Marketing, Legal, and Finance, to ensure seamless integration and execution of partnership agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Representation:\u0026lt;/strong\u0026gt; Serve as a key ambassador for Rightway at industry conferences, events, and executive meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WHO YOU ARE:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor of Science degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills: demonstrated track record of developing and retaining high performing teams with the ability to both drive results and create a positive team culture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevated judgment and problem solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to juggle a high volume of pipeline activity and manage competing priorities without letting things slip through the cracks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong internal stakeholder management and influencing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10-15+ years of experience with at least 5 years of leadership in a strategic partnerships or BD leadership role within the healthcare or benefits industry\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of people management experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the healthcare benefits landscape and the consulting community’s influence on purchasing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional negotiation, relationship-building, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EXTRA CREDIT:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Masters degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the direct care navigation and/or PBM space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASE SALARY: \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$225,000-$250,000\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Offer amounts for both remote and in office roles are influenced by geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;CYBERSECURITY AWARENESS NOTICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @\u0026lt;a href=\u0026quot;http://rightwayhealthcare.com/\u0026quot;\u0026gt;rightwayhealthcare.com\u0026lt;/a\u0026gt; email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ABOUT RIGHTWAY:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HOW WE LIVE OUR VALUES TO OUR TEAMMATES:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) \u0026lt;strong\u0026gt;We are human, first\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) \u0026lt;strong\u0026gt;We redefine what is possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) \u0026lt;strong\u0026gt;We debate then commit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4)\u0026lt;strong\u0026gt; We cultivate grit\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) \u0026lt;strong\u0026gt;We seek to delight\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.\u0026lt;/p\u0026gt;","departments":[{"id":4144896003,"name":"Commercial: Partnerships","child_ids":[],"parent_id":null}],"offices":[{"id":4005660003,"name":"Remote","location":"Miami, Florida, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":24}}