{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7567454","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3317056,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7567454,"updated_at":"2026-06-01T15:29:54-04:00","requisition_id":"354","title":"Account Based Marketing Manager","company_name":"Relay","first_published":"2026-01-28T09:54:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026amp;nbsp;is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference, align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strategic, results-driven Account Based Marketing (ABM) Manager to lead and scale our ABM program. As a founding member of this function, you will own our ABM strategy and execution end-to-end within your target account list — from campaign design to execution and performance measurement. You will partner 1:1 with Account-Based Sellers to drive velocity on existing deal cycles and expand our footprint within key industrial and commercial segments (e.g., Manufacturing, Gaming/Hospitality).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right candidate is deeply curious, hands-on, analytical, and adept at balancing strategic vision with executional detail. You aren’t here to turn the crank on an existing machine; you are here to build the engine, design the motion, and set the standard for how we win.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Building:\u0026lt;/strong\u0026gt; Create the \u0026quot;playbook\u0026quot; for our Tier 1 (1:1) and Tier 2 (1:few) motions. You will build the templates, processes, and best practices that allow us to scale high-touch marketing without losing personalization. Coordinate closely with Growth Marketing for needs within Tier 3 (1:many) accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Sales Alignment \u0026amp;amp; Deal Support: \u0026lt;/strong\u0026gt;You will do more than just generate leads; you will act as a strategic partner in complex deal cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Embed with Sales: \u0026lt;/strong\u0026gt;Actively participate in weekly pipeline reviews and territory planning meetings to deeply understand the day-to-day \u0026quot;goings-on\u0026quot; of your sellers\u0026#39; accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execute Deal-Specific Plays:\u0026lt;/strong\u0026gt; Move beyond generic collateral to deliver high-impact sales assets. This includes working with the Marketing Content team to tailor commercial narratives for specific personas, creating bespoke Champion Decks to help internal advocates sell on our behalf, and building regional or logo-specific plays that resonate with local market realities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elite Cross-Functional Orchestration:\u0026lt;/strong\u0026gt; This role requires elite internal navigation across Sales, Customer Success, Product, Marketing, and RevOps. You are expected to be the connector who connects the dots across teams and proactively surfaces friction in the customer journey. You will keep marketing tightly synced with what sellers are actually working on \u0026quot;in motion,\u0026quot; ensuring that our assets and campaigns are deployed in lockstep with live deal cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Segment Intelligence \u0026amp;amp; Feedback Loop: \u0026lt;/strong\u0026gt;Serve as Marketing\u0026#39;s \u0026quot;eyes and ears\u0026quot; on the ground. Partner closely with the Product team and Product Marketing to synthesize deep segment knowledge — capturing the specific jargon, pain points, and success stories that resonate. You will cycle these insights back to Content Marketing and Growth Marketing to directly inform our thought leadership roadmap and campaign planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The \u0026quot;Flywheel\u0026quot; Motion:\u0026lt;/strong\u0026gt; Operationalize our \u0026quot;Headpin\u0026quot; strategy. You will work with Sales and Customer Success cross-functional team members to identify happy customer champions and evangelize their success to break into other sites, turning single wins into regional and/or logo dominance through referral-driven campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Optimization:\u0026lt;/strong\u0026gt; Monitor and analyze the effectiveness of ABM campaigns, providing actionable insights for optimization. You will own targets against engagement lift, pipeline influence, and deal velocity within prioritized accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Rigor: \u0026lt;/strong\u0026gt;You will partner with RevOps to ensure the \u0026quot;dark funnel\u0026quot; is illuminated. Ensure influential offline touchpoints (marketing-supported dinners, box suites, lunch \u0026amp;amp; learns, summits) are tracked, attributed, and recognized as pipe influence and/or deal accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in ABM, field marketing, or sales acceleration. You have a history of working \u0026quot;shoulder-to-shoulder\u0026quot; with sales to create pipeline and accelerate complex B2B deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of ABM platforms (AdRoll, Demandbase, etc) and CRM systems (Hubspot).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know how to leverage ABM platform intent data to prioritize accounts that are showing early buying signals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps to create pipeline views in Hubspot that help the team understand stages of engaged (pre-pipeline) accounts, drivers of influenced pipeline, and drivers of stalled deal acceleration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an entrepreneurial self-starter who is comfortable with ambiguity. You thrive in a fast-paced environment and want to build a program, not just run a pre-existing one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don’t wait for sales to ask for help. You have the intuition to look at your target accounts, spot a gap, and proactively design a marketing play to fix it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and presentation skills. You can confidently challenge the status quo and articulate complex strategies to both sellers and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent experience in a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Roughly 25% travel within NAM and LATAM can be expected\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers and overall efficiency. We\u0026#39;ve already facilitated over 2.5 billion messages and supported countless deskless workers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Part of a Winning Team: We\u0026#39;re not just growing - we\u0026#39;re recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, cafeteria, and modern workspaces designed to inspire collaboration and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace a Vibrant Culture: With over 250+ team members, we\u0026#39;ve cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt;\u0026amp;nbsp;LIT\u0026lt;/strong\u0026gt;\u0026amp;nbsp;up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt;\u0026amp;nbsp;BWIML\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(pronounced\u0026amp;nbsp;\u0026lt;em\u0026gt;bee wimmel =\u0026amp;nbsp;\u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever evolving list of\u0026amp;nbsp;\u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt;\u0026amp;nbsp;mean you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Relay Hybrid Work Model\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of\u0026amp;nbsp;\u0026lt;em\u0026gt;why\u0026lt;/em\u0026gt;\u0026amp;nbsp;we ask all Relayers in our hybrid model to work from the office a\u0026amp;nbsp;\u0026lt;em\u0026gt;minimum\u0026lt;/em\u0026gt; of 3 days per week on Mondays, Wednesdays, and Fridays.\u0026lt;/p\u0026gt;","departments":[{"id":27836,"name":"Marketing","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7947304","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451712,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7947304,"updated_at":"2026-06-01T15:32:40-04:00","requisition_id":"422","title":"Art Director, Brand Systems","company_name":"Relay","first_published":"2026-05-27T10:39:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026amp;nbsp;is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring an Art Director, Brand Systems to be the creative anchor of the Relay brand as we scale. This is a hands-on, systems-minded role for someone who\u0026#39;s done this work before — built and operationalized a design system in Figma, shipped high-quality work across every medium a modern B2B brand needs, and uses AI tools fluently to move faster without compromising craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll report directly to the Creative Director and partner closely on everything from sales enablement to campaigns to web to our conference program (we attend more than 100 a year). You\u0026#39;ll also help shape the team — bringing on a Production Designer hired alongside this role, providing direction to freelance partners, and growing into a player-coach who runs day-to-day creative output.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role with real influence and a clear runway. You won\u0026#39;t be one of many. You\u0026#39;ll be the senior creative voice running the day-to-day, freeing the Creative Director to focus on brand strategy, campaigns, and bigger-picture creative direction. As the team grows, so does your scope.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build and own our design system.\u0026lt;/strong\u0026gt; This is the core of the role. You\u0026#39;ll establish, scale, and maintain a Figma design system that brings consistency to every surface of the brand — component libraries, tokens, typography and color systems, layout patterns, and documentation that empowers the rest of the team to produce on-brand work without bottlenecks. You\u0026#39;ll also bring AI tools into how the system is built and maintained, using AI assistants for naming conventions, decision logic, documentation, and ongoing consistency audits across the system. You\u0026#39;ve done this before, and you know what good looks like.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead day-to-day creative production across every medium we touch.\u0026lt;/strong\u0026gt; Sales enablement (one-pagers, decks, segment- and partner-specific collateral), conference materials (booths, signage, takeaways, swag), digital advertising, web, and ongoing brand work. You\u0026#39;ll move fluidly between print, digital, physical, and web — and make smart calls about what each format demands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Use AI as a force multiplier.\u0026lt;/strong\u0026gt; You\u0026#39;ll integrate AI tools into your daily workflow for ideation, layout exploration, asset variation, and production. You\u0026#39;ll build prompt libraries, templates, and repeatable workflows the rest of the team can plug into.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Translate strategy into creative.\u0026lt;/strong\u0026gt; Take direction from the Creative Director and stakeholders across the company and turn it into briefs, moodboards, and finished work that ladders back to brand and business goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Set and hold the quality bar.\u0026lt;/strong\u0026gt; Review work, give clear and constructive feedback, and make sure everything that ships under the Relay name is on-brand, on-strategy, and well-crafted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mentor and grow the team.\u0026lt;/strong\u0026gt; You\u0026#39;ll partner with and eventually manage a Production Designer (hired alongside this role), provide direction to freelance partners, and help shape the operating rhythm of an in-house creative team that\u0026#39;s still being built.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner with the Creative Director on brand evolution.\u0026lt;/strong\u0026gt; As the company grows, the brand will need to evolve with it. You\u0026#39;ll be a key thought partner on how the visual system stretches into new channels, audiences, and campaigns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A live, well-documented Figma design system that the whole company is working from — not a theoretical PDF, a working operating system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-assisted workflows woven into how the system is built and maintained. Audits run, documentation kept current, decisions logged. The system is more explainable, more consistent, and easier to scale than it would be without AI in the loop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faster turnaround on sales enablement and conference work because the system, templates, and AI workflows you\u0026#39;ve built do the heavy lifting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A consistently higher creative bar across every surface of the brand — paid, web, print, conference, and product marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A small, tight team (Production Designer + freelancers) running smoothly under your direction, with clear briefs, predictable timelines, and work that ships on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Creative Director freed up to focus on strategy, campaigns, and brand direction — confident the day-to-day is in good hands.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; of design or art direction experience, with a portfolio that demonstrates both systems thinking and high-craft execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven experience building and scaling a design system in Figma at another company.\u0026lt;/strong\u0026gt; This is non-negotiable. In your portfolio or interview, we\u0026#39;ll want to see the libraries, tokens, and documentation you\u0026#39;ve shipped — and hear how teams adopted them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Recent, hands-on experience using AI tools as part of your design workflow\u0026lt;/strong\u0026gt;, specifically as thinking partners for system architecture, consistency audits, documentation, and decision logic. We\u0026#39;re looking for designers who\u0026#39;ve spent the last 12 to 18 months actively living in AI tools, not designers who are curious about them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert proficiency in Figma and Adobe Creative Suite\u0026lt;/strong\u0026gt; (Illustrator, Photoshop, InDesign).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong cross-medium range.\u0026lt;/strong\u0026gt; You\u0026#39;re equally comfortable directing a print one-pager, a website module, a tradeshow booth, and a digital ad — and you understand what each medium demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience providing creative direction\u0026lt;/strong\u0026gt; and feedback to other designers, and a genuine interest in mentorship and team building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent communication.\u0026lt;/strong\u0026gt; You can translate strategy into creative direction, write a clear brief, and explain creative decisions to non-creative stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A calm, organized approach\u0026lt;/strong\u0026gt; to managing multiple projects and competing priorities. You can hold the bar without slowing the work down.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B2B SaaS experience (highly desirable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web design fluency and comfort partnering with developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motion or video direction experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Photography direction or production experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conference and event creative experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI into team-wide design operations, not just personal workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference, align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":27836,"name":"Marketing","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7698008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3383446,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7698008,"updated_at":"2026-06-05T16:43:25-04:00","requisition_id":"388-1","title":"Associate Product Manager","company_name":"Relay","first_published":"2026-03-11T13:54:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond \u0026quot;Big Radio\u0026#39;s\u0026quot; analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the \u0026quot;Human Signal,\u0026quot; we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of \u0026quot;Relayers\u0026quot; to help us digitize the final frontier of the workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work at the Edge of Innovation: \u0026lt;/strong\u0026gt;We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Massive Scale: \u0026lt;/strong\u0026gt;Be part of a platform that processes over 1 billion data points every week. Our tech isn\u0026#39;t just \u0026quot;cool\u0026quot;—it’s essential infrastructure for the global economy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LIT Culture (Learning, Impact, Teamwork):\u0026lt;/strong\u0026gt; We pride ourselves on an environment where early-career professionals have a seat at the table and see their work impact global brands immediately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hyper-Growth Trajectory: \u0026lt;/strong\u0026gt;With high growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Best-in-Class Perks:\u0026lt;/strong\u0026gt; Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to help us build the Intelligent System of Action?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Relay, a dynamic and rapidly growing tech startup based in Raleigh, is on a mission to revolutionize frontline work. For decades, technology has supercharged the desk worker while leaving behind the 80% of the global workforce who don’t sit at a desk. The result is a staggering 90% productivity gap between information workers and frontline teams. At Relay, our mission is to close this gap by building the Intelligent System of Action that helps frontline teams SOAR. We’re building tools that meet frontline workers where they are, capturing tribal knowledge, and turning communication into action. By leveraging our connected cloud ecosystem and AI, we empower these essential teams to communicate more effectively, work more safely, and operate more productively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The products you will help define and deliver customer-facing products designed to empower our frontline workers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Job Overview:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As an Associate Product Manager (APM) at Relay, you will help define and deliver products that drive our business forward. You\u0026#39;ll partner closely with engineering, and cross-functional stakeholders to ship features that delight customers and accelerate Relay\u0026#39;s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will act as the crucial bridge between our engineering team and the rest of the business—translating customer needs, market signals, and stakeholder input into clear, well-framed problems for engineering to solve. This is a hands-on role designed for someone who thrives at the intersection of technology, customer empathy, and business impact. You\u0026#39;ll have meaningful ownership from day one and will be encouraged to leverage AI and automation to push the boundaries of what our products can do. \u0026lt;strong\u0026gt;This role will be based full time in person in our Raleigh, NC headquarters.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Our Product Philosophy:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Relay, Product Management is rarely about having all the answers; it is about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide Context, Not Just Tasks: You will not simply hand over a list of stakeholder requests. You will deliver well-framed, clearly articulated problems to Engineering, ensuring they know not just what we are building, but the clear rationale behind why it matters right now.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Stakeholder Friction: When issues arise, you will absorb and resolve them. You will understand the technical constraints of your product area well enough to solve issues directly with stakeholders, rather than bringing raw, unfiltered issues to the engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Calming, Decisive Presence: You will act as a buffer against competing demands, ensuring you do not bring chaos, panic, or unnecessary urgency to engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Global Optimization: You will synthesize business objectives and technical constraints and surface your recommendations to product leadership so they can globally optimize and prioritize across all engineering work streams, cutting through the organizational noise to determine the highest and best use of the team\u0026#39;s time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What You Will Do:\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Product Strategy \u0026amp;amp; Delivery\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the roadmap for your product area, collaborating with Engineering to deliver viable, high-impact products and ensure timely, high-quality delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write detailed user stories for both new features and product enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate actively in sprint planning and stand-ups, ensuring clarity and momentum throughout the delivery process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Customer \u0026amp;amp; Stakeholder Engagement\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of your users—whether external customers or internal teams—through interviews, data analysis, and direct engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document, analyze, and prioritize feedback through structured discovery work and review of feedback channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer in sprint planning and product reviews to ensure that business and user goals remain aligned.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive product adoption and enablement by developing clear release notes, training materials, and alignment sessions with go-to-market and customer-facing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;AI \u0026amp;amp; Automation Integration\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our engineering team to fine tune models that harness our proprietary data sources and durable customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to leverage AI/ML to enhance our products, derive deeper insights, and unlock new value for users.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What You Will Bring to This Role:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;0–3 years of experience in Product Management, preferably within an enterprise software or SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s degree in Business, Econ, Computer Science, or related technical or field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong blend of business and technical acumen, with the ability to engage meaningfully and add value in discussions encompassing both technology and business strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about emerging technologies: A keen interest in staying abreast of cutting-edge technologies, particularly within the AI and automation space, and identifying how they can create new value for users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for entrepreneurship with the ability to thrive and react proactively to changing business needs within a dynamic, high-growth startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder mindset and eagerness to roll up their sleeves and defeat inertia to create customer value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to build strong relationships across internal teams and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Join Us On-Site in Raleigh!\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;","departments":[{"id":29156,"name":"Product Management","child_ids":[298855],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/6140280","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2929874,"location":{"name":"Raleigh, NC"},"metadata":null,"id":6140280,"updated_at":"2026-06-02T09:27:52-04:00","requisition_id":"266","title":"Associate QA Engineer","company_name":"Relay","first_published":"2024-08-19T15:23:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond \u0026quot;Big Radio\u0026#39;s\u0026quot; analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the \u0026quot;Human Signal,\u0026quot; we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of \u0026quot;Relayers\u0026quot; to help us digitize the final frontier of the workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Start Your Career at Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work at the Edge of Innovation: \u0026lt;/strong\u0026gt;We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Massive Scale: \u0026lt;/strong\u0026gt;Be part of a platform that processes over 1 billion data points every week. Our tech isn\u0026#39;t just \u0026quot;cool\u0026quot;—it’s essential infrastructure for the global economy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LIT Culture (Learning, Impact, Teamwork):\u0026lt;/strong\u0026gt; We pride ourselves on an environment where early-career professionals have a seat at the table and see their work impact global brands immediately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hyper-Growth Trajectory: \u0026lt;/strong\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Best-in-Class Perks:\u0026lt;/strong\u0026gt; Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is based in our Raleigh, North Carolina HQ, and we work in a hybrid model with 3 days (M/W/F) in the office.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;At this time, Relay is unable to provide sponsorship for employment. To be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship to continue working for Relay.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Verify new and existing features in the Relay App and Relay Dashboard Web interface\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in end-to-end testing with Relay Device and server-side components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience authoring test cases and writing acceptance tests for developed features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Sprint planning and design sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the project team to understand requirements for new projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform in-depth analysis, including log examination and querying data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize test cases to provide the best test coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works well cross-functionally in a small, dynamic team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively analyze, communicate and confirm the resolution of defects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document test methodologies, tools, and results\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, skills, and experience needed:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytical approach to problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand Agile concepts and QA process (Functional test/regression/Smoke test/etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with Android Debug Bridge (ADB) and device logging tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive communicator - you should be able to communicate effectively with developers and the QA team to understand a feature/defect, and evaluate and communicate testing status\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and find the next priority item to work on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely comfortable using Linux (managing files, grep, cat, bash, vim, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop and debug automated test scripts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Python or other coding experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hungry to learn and grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Associate\u0026#39;s degree or higher level of educational attainment required or equivalent experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years Testing experience with Android, iOS, Web/Desktop, Networking, or similar\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt;\u0026amp;nbsp;LIT\u0026lt;/strong\u0026gt;\u0026amp;nbsp;up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt;\u0026amp;nbsp;BWIML\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(pronounced\u0026amp;nbsp;\u0026lt;em\u0026gt;bee wimmel =\u0026amp;nbsp;\u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;margin: 0px; padding: 0px;\u0026quot;\u0026gt;Our ever-evolving list of\u0026amp;nbsp;\u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to help us build the Intelligent System of Action?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":29152,"name":"Engineering","child_ids":[32552,32551,32547,32553,222244],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7968124","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3331186,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7968124,"updated_at":"2026-06-01T15:24:23-04:00","requisition_id":"357","title":"Associate Software Engineer, Embedded Development","company_name":"Relay","first_published":"2026-05-29T18:40:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;Associate Software Engineer, Embedded Development\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;About Relay\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Relay was recently ranked \u0026lt;strong\u0026gt;#175 on the Deloitte Technology Fast 500\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;#920 on the Inc. 5000\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Why Join Relay?\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt; Work alongside 250+ team members in an amenity-rich Raleigh campus (fitness center, sports courts, cafeteria). We’ve cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work. We call that \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make a Tangible Impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers and overall efficiency. We\u0026#39;ve already facilitated over 2.5 billion messages and supported countless deskless workers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in Your Future:\u0026lt;/strong\u0026gt; Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;About the Role/Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an Associate Software Engineer to join our Embedded Development team. This is a small, high-performance team within a fast-growing organization where you\u0026#39;ll have real ownership and responsibility from day one. You\u0026#39;ll ramp up quickly, work across a broad and interesting tech stack, and have a direct impact on hundreds of thousands of physical devices in the hands of frontline workers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our technology spans cellular communication, embedded systems, voice processing, Linux, AOSP, app development, and AI — giving you broad exposure that\u0026#39;s rare at the associate level. This is a great opportunity for someone early in their career who\u0026#39;s genuinely excited about how hardware and software come together, and who wants to solve real problems for real people.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What You’ll Do\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with device, QA, platform suppliers, external companies, and third-party contractors to identify and resolve hardware and software issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain tooling to isolate and reproduce common application issues, accelerating debugging across internal and external teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a team to bring up new embedded products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the efficiency of test and development processes across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and execute black-box tests against both hardware and software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across a wide range of technologies and programming languages as the product evolves.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What You\u0026#39;ll Have\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.S. in Computer Science, Mathematics, Physics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Linux and embedded systems environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter mindset with a genuine curiosity about how hardware and software systems work — and fail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and the ability to manage your own workload with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, effective communication skills — including the ability to translate complex technical concepts for non-technical stakeholders — and a collaborative approach to working across teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Nice To Have\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Android development or familiarity with AOSP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cellular technologies or mobile network protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with scripting languages (Python, Bash, or similar) for test automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing or executing test cases for embedded or hardware systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work with any version control or CI/CD tools (Git, Jenkins, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;At Relay, we offer...\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;The Relay Hybrid Work Model\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of \u0026lt;em\u0026gt;why\u0026lt;/em\u0026gt; we ask all Relayers in our hybrid model to work from the office a \u0026lt;em\u0026gt;minimum\u0026lt;/em\u0026gt; of 3 days per week on Mondays, Wednesdays, and Fridays. If you are a leader at Relay, we ask that you are available to your teams and onsite fully in the office.\u0026lt;/p\u0026gt;","departments":[{"id":29152,"name":"Engineering","child_ids":[32552,32551,32547,32553,222244],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7950142","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3452424,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7950142,"updated_at":"2026-06-01T15:28:07-04:00","requisition_id":"424","title":"Associate Software Engineer, Site Reliability","company_name":"Relay","first_published":"2026-05-28T19:29:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;Associate Software Engineer, Site Reliability Engineering\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;About Relay\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Relay was recently ranked \u0026lt;strong\u0026gt;#175 on the Deloitte Technology Fast 500\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;#920 on the Inc. 5000\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Why Join Relay?\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt; Work alongside 250+ team members in an amenity-rich Raleigh campus (fitness center, sports courts, cafeteria). We’ve cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work. We call that \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make a Tangible Impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers and overall efficiency. We\u0026#39;ve already facilitated over 2.5 billion messages and supported countless deskless workers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in Your Future:\u0026lt;/strong\u0026gt; Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;About the Role/Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an Associate Software Engineer to join our Site Reliability Engineering team. In this role, you\u0026#39;ll help keep the systems that frontline workers depend on running smoothly, reliably, and at scale. You\u0026#39;ll work alongside experienced engineers to build and maintain the infrastructure behind Relay\u0026#39;s cloud platform — ensuring our customers can count on us when it matters most.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a great opportunity for someone early in their career who\u0026#39;s excited about infrastructure, automation, and solving real problems for real people.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What You’ll Do\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve the health, performance, and availability of Relay\u0026#39;s production systems using tools like Grafana and PagerDuty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain observability tooling that gives engineering teams clear insight into how our systems are behaving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write automation in Python and Elixir to reduce toil and improve reliability across our infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and evolve infrastructure-as-code using Terraform, Ansible, and Packer on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and improve CI/CD pipelines with Jenkins to help the team ship safely and often.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a 24/7 on-call rotation, responding to incidents and helping drive them to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the flow of information across Engineering during incidents, ensuring the right people have the right context at the right time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to post-incident reviews and help turn lessons learned into lasting improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What You\u0026#39;ll Have\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A B.S. in Computer Science, Mathematics, Physics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing reliable services and systems — whether through internships, personal projects, or prior roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Linux-based environments and comfort working in the terminal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine curiosity about how systems work (and how they break).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and a collaborative mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Nice To Have\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with capacity planning and resource forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to production systems where low latency is a high priority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with any of our core tools: AWS, Terraform, Ansible, Grafana, PagerDuty, Jenkins, or Packer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;At Relay, we offer...\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;The Relay Hybrid Work Model\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of \u0026lt;em\u0026gt;why\u0026lt;/em\u0026gt; we ask all Relayers in our hybrid model to work from the office a \u0026lt;em\u0026gt;minimum\u0026lt;/em\u0026gt; of 3 days per week on Mondays, Wednesdays, and Fridays. If you are a leader at Relay, we ask that you are available to your teams and onsite fully in the office.\u0026lt;/p\u0026gt;","departments":[{"id":29152,"name":"Engineering","child_ids":[32552,32551,32547,32553,222244],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7747432","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3397398,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7747432,"updated_at":"2026-06-02T09:19:02-04:00","requisition_id":"392","title":"Customer Operations Systems Manager","company_name":"Relay","first_published":"2026-03-26T16:17:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026amp;nbsp;is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;This is a full time, in office role based in our Raleigh, NC headquarters, requiring 5 days per week in the company office (Monday - Friday).\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Operations Systems Manager at Relay, Inc., you will be responsible for driving the implementation and optimization of strategic technology solutions for our Customer Organization (Customer Success \u0026amp;amp; Customer Support). You will report to the Senior Manager of Customer Operations Technology to execute the vision for our technology stack, building and optimizing systems to enhance efficiency, automate workflows, and empower our customer-facing teams. This role requires a blend of deep technical expertise, exceptional problem-solving skills, a collaborative mindset, and a passion for leveraging technology, including artificial intelligence, to enable business workstreams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive and curious technologist with a proven track record of successfully implementing technology solutions to optimize team workflows. They possess deep expertise and demonstrable experience in building within CRM, ticketing, and CSP systems to enhance efficiency and scalability. With a passion for technology-driven problem-solving, they approach process building with simplicity and scalability, demonstrating a strong command of operational data structures. This individual will continuously iterate and strategically integrate emerging technologies, especially AI, to evolve our operations and drive significant business impact. If you are a driven, self-starter eager to make an immediate impact in building, scaling, and managing a growing customer-facing team at one of the fastest-growing technology companies, this opportunity is for you!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluate, Implement, Iterate, and Support Operational Processes and Technology: \u0026lt;/strong\u0026gt;Partner with leadership across Customer Success and Support to execute the technology roadmap, focusing on building and maintaining the core operational systems. You\u0026#39;ll design, implement, and iterate on system configurations, custom automations, and advanced workflows within our CRM, CSP, and other key platforms to drive efficiency and support our operating strategy while also evaluating, recommending and integrating emerging technologies to enhance and innovate the customer organization tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI for Operational Transformation:\u0026lt;/strong\u0026gt; Be well-versed in the application of AI/LLM technologies to solve operational challenges. Identify opportunities and implement AI-powered tools and solutions to improve team efficiency and enhance customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage Technical Documentation:\u0026lt;/strong\u0026gt; Create and maintain clear, accurate technical documentation for the processes, automations, and tools you build to ensure long-term sustainability of our evolving tech stack and knowledge transfer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Troubleshooting:\u0026lt;/strong\u0026gt; Provide advanced technical support for operational systems, troubleshooting complex issues and implementing permanent solutions to prevent future problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis and Reporting:\u0026lt;/strong\u0026gt; Utilize data querying tools such as SQL to build reports and dashboards that provide insights into customer health, team performance, and operational KPIs, supporting data-driven decision-making. Ensure new and revised systems and processes follow our existing data structure to ensure proper data hygiene, consistency, and efficient data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership\u0026lt;/strong\u0026gt;: Immerse yourself in the daily operations of Customer Success and Customer Support, to gain and maintain a thorough understanding of their key functions, technology utilization, and core processes. This will enable your effectiveness in partnering with these teams through enhancements and iterations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a relevant field or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in a System Administration or Systems Technology role, with a strong focus on implementing technology processes in a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of direct CRM Administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced technical proficiency with a proven ability to build, implement, and manage systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI/ML tools to improve business or operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level skills with spreadsheets (e.g., Google Sheets, Microsoft Excel), including advanced functions, pivot tables, and data modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with scripting languages (e.g., JavaScript, Python, etc.) or other programming languages to perform various functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of APIs and experience building secure integrations between systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in SQL for data analysis and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving abilities with meticulous attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management experience and familiarity with PM principles (AGILE, SCRUM, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to translate technical concepts for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of sales, marketing, customer success, and support processes and their interdependencies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting an Account-Based Selling (ABS) strategy is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with HubSpot CRM in a growing SaaS organization, including new system implementations and enablement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make a Tangible Impact:\u0026amp;nbsp; Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We\u0026#39;ve already facilitated over 2.5 billion messages and supported countless deskless workers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Part of a Winning Team:\u0026amp;nbsp; We\u0026#39;re not just growing - we\u0026#39;re recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to inspire collaboration and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace a Vibrant Culture: With over 200 team members, we\u0026#39;ve cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;margin: 0px; padding: 0px;\u0026quot;\u0026gt;Our ever-evolving list of\u0026amp;nbsp;\u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":222247,"name":"Operations","child_ids":[32548,32550],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7792781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407618,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7792781,"updated_at":"2026-06-01T15:33:46-04:00","requisition_id":"394","title":"Customer Success Manager I - Hospitality","company_name":"Relay","first_published":"2026-04-09T12:08:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a \u0026lt;strong\u0026gt;staggering 461% three-year revenue growth rate\u0026lt;/strong\u0026gt;, Raleigh, NC-based Relay was recently ranked \u0026lt;strong\u0026gt;#175 on the Deloitte Technology Fast 500\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;#920 on the Inc. 5000\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt; With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt; Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday). This role is anticipated to have travel requirements up to 20%.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. It is a key revenue-generating and strategic partnership position within the Hospitality sector. The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team goes beyond maintaining current states; they drive significant value from existing sites and develop multi-threaded relationships from frontline teams to corporate offices. Ensuring customers leverage Relay’s core value proposition and latest roadmap applications is essential for driving operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Relay is at a transformative inflection point, and our Hospitality segment is the cornerstone of our enterprise growth strategy. As a CSM in this sector, you will manage a sophisticated book of business consisting of major hotel brands and management companies, requiring you to be an expert in hospitality operations and guest experience workflows. You will have the opportunity to define \u0026quot;what excellence looks like\u0026quot; at scale, ensuring these high-profile customers remain a vital part of our steep growth trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Based Selling \u0026amp;amp; Multi-threading:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute a \u0026quot;Bottoms-Up, Tops-Down\u0026quot; strategy in partnership with Sales, leveraging site-level wins to accelerate logo velocity and expansion across national hospitality brands and management companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform deep organizational mapping to ensure total coverage, engaging both property-level General Managers and regional/corporate-level stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Ownership (Retention \u0026amp;amp; Expansion):\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Value Realization \u0026amp;amp; Book Management:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use data to interpret health trends across your book and design customer engagements accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are responsible for customers deriving maximum value from Relay, ensuring site-level success, site expansion, and, where applicable, progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Advocacy:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026quot;Voice of the Customer\u0026quot; internally by relaying property-level feedback and operational friction points to internal teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Support and Billing to ensure any escalations have timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;3-5 years of experience in Customer Success, Account Management, or Sales. Proven track record of retention, expansion, and lead generation from your book of business.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Revenue Ownership: \u0026lt;/strong\u0026gt;Strong commercial negotiator anchored in driving value and win-win outcomes. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer’s bottom line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Starter \u0026amp;amp; Constant Learner: \u0026lt;/strong\u0026gt;You have an entrepreneurial spirit and aim to deeply understand the varied markets in your command, enabling effective account strategies that lead customers to achieve their goals with Relay.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Technical Curiosity: \u0026lt;/strong\u0026gt;Technology is ever-changing; you can iterate and build from an informed perspective, drawing on a deep understanding of customer data and the role AI plays in enabling customer workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Communication: \u0026lt;/strong\u0026gt;Ability to frame complex risks and opportunities with customers and provide internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Aptitude: \u0026lt;/strong\u0026gt;Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay’s technical advantages over legacy radio incumbents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Builder Mentality: \u0026lt;/strong\u0026gt;Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;First and foremost our\u0026amp;nbsp;\u0026lt;strong\u0026gt;culture\u0026lt;/strong\u0026gt;\u0026amp;nbsp;hinges on\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;you being\u0026amp;nbsp;\u0026lt;strong\u0026gt;LIT\u0026amp;nbsp;\u0026lt;/strong\u0026gt;up in an environment that fosters\u0026amp;nbsp;\u0026lt;strong\u0026gt;learning, impact, and teamwork\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;(LIT)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;where Relayers can do the best work in their lives. We call this\u0026amp;nbsp;\u0026lt;strong\u0026gt;BWIML\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(pronounced\u0026amp;nbsp;\u0026lt;em\u0026gt;bee wimmel =\u0026amp;nbsp;\u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what happy, engaged team members can achieve. Our ever evolving list of\u0026lt;strong\u0026gt;\u0026amp;nbsp;benefits and perks\u0026amp;nbsp;\u0026lt;/strong\u0026gt;mean you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we offer...\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Relay Hybrid Work Model\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our relational approach is also at the heart of\u0026amp;nbsp;\u0026lt;em\u0026gt;why\u0026lt;/em\u0026gt;\u0026amp;nbsp;we ask all Relayers in our hybrid model to work from the office a\u0026amp;nbsp;\u0026lt;em\u0026gt;minimum\u0026lt;/em\u0026gt; of 3 days per week.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":100278,"name":"Customer Success","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7623164","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3364083,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7623164,"updated_at":"2026-06-01T15:36:34-04:00","requisition_id":"381","title":"Customer Success Manager II - Industrial Markets","company_name":"Relay","first_published":"2026-02-19T09:52:46-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt; With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt; Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday).\u0026amp;nbsp; This role is anticipated to have travel requirements up to 20%.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, our \u0026lt;strong\u0026gt;Customer Success Managers (Industrial) \u0026lt;/strong\u0026gt;are a critical revenue-owner and strategic partner within our rapidly evolving Industrial sector. This role serves as a customer strategist tasked with managing a growing portfolio of Mid-Market and Enterprise Multi-Site accounts. Reporting directly to the Director of Industrial Customer Success, you will focus on value realization, account-based expansion, driving site level success that unlocks growth within an Enterprise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations to \u0026#39;farm\u0026#39; accounts, and develop multi-threaded relationships from frontline teams to corporate offices, and identify expansion opportunities that fuel our growth targets. You will own the post-onboarding journey, ensuring every industrial customer utilizes Relay in driving operational leverage in their businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Relay is at a transformative inflection point, moving from a product-centric communications business to a platform-centric AI leader for the industrial frontline. As a CSM in our Industrial sector, you are at the tip of the spear for this evolution. You will have the opportunity to define \u0026quot;what good looks like\u0026quot; in sectors like steel recycling, automotive manufacturing, and logistics. This role offers high visibility, a direct path to influencing our GTM strategy, and the chance to own a significant piece of our steep growth trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Ownership (Retention \u0026amp;amp; Expansion): \u0026lt;/strong\u0026gt;Own the net-revenue growth of your portfolio. You are responsible for minimizing contraction, driving user expansion, feature upsells, and hardware refreshes within your existing sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Mapping \u0026amp;amp; Multi-threading: I\u0026lt;/strong\u0026gt;dentify and build champions across departments, sites, and corporate functions. You will perform deep organizational mapping to ensure total coverage, engaging both site operating leaders and executive decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account-Based Motion Partnership: \u0026lt;/strong\u0026gt;Partner closely with Sales counterparts to execute a \u0026quot;Bottoms-Up, Tops-Down\u0026quot; strategy. Use your site-level successes to expand corporate-level partnerships that accelerate logo velocity across regional and national footprints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Value Realization \u0026amp;amp; Book Management:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;Use data to interpret health trends across your book and design customer engagements accordingly.\u0026amp;nbsp; You are responsible for customers deriving maximum value from Relay ensuring site level success while progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction you lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Advocacy\u0026lt;/strong\u0026gt;: Serve as the \u0026quot;Voice of the Industrial Customer\u0026quot; internally. Partner with Product, Marketing and Sales as we refine our product offerings for the industrial frontline, including implementation of new hardware, deploying new features, and leading initial upsell motions within your book of business. Partner with Support and Billing, ensuring any escalations have timely resolution for your customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;5+ years of experience in Customer Success, Account Management, or Sales. Proven track record of managing complex, multi-site B2B accounts with account-based motion growth, preferably within the Industrial, Manufacturing, or Logistics sectors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Revenue Ownership: \u0026lt;/strong\u0026gt;Strong commercial negotiator anchored in driving value and win:win outcomes with customers. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer’s bottom line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Starter \u0026amp;amp; Constant Learner: \u0026lt;/strong\u0026gt;You have an entrepreneurial spirit, and aim to deeply understand the market and customers in your command enabling more effective account strategies and leading customers to achieve their goals with Relay.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Technical Curiosity:\u0026lt;/strong\u0026gt; Technology is ever changing and this leader can iterate and build from an informed point of view both in deep understanding of customer data as well as the role AI and technology continue to play in enabling your customers and your own workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Communication: \u0026lt;/strong\u0026gt;Ability to frame complex risks and opportunities with customers and internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy to keep stakeholders focused on outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Aptitude: \u0026lt;/strong\u0026gt;Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay’s technical advantages over legacy radio incumbents and modern competitors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Builder Mentality\u0026lt;/strong\u0026gt;: Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;First and foremost our\u0026amp;nbsp;\u0026lt;strong\u0026gt;culture\u0026lt;/strong\u0026gt;\u0026amp;nbsp;hinges on\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;you being\u0026amp;nbsp;\u0026lt;strong\u0026gt;LIT\u0026amp;nbsp;\u0026lt;/strong\u0026gt;up in an environment that fosters\u0026amp;nbsp;\u0026lt;strong\u0026gt;learning, impact, and teamwork\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;(LIT)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;where Relayers can do the best work in their lives. We call this\u0026amp;nbsp;\u0026lt;strong\u0026gt;BWIML\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(pronounced\u0026amp;nbsp;\u0026lt;em\u0026gt;bee wimmel =\u0026amp;nbsp;\u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what happy, engaged team members can achieve. Our ever evolving list of\u0026lt;strong\u0026gt;\u0026amp;nbsp;benefits and perks\u0026amp;nbsp;\u0026lt;/strong\u0026gt;mean you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we offer...\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Relay Hybrid Work Model\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our relational approach is also at the heart of\u0026amp;nbsp;\u0026lt;em\u0026gt;why\u0026lt;/em\u0026gt;\u0026amp;nbsp;we ask all Relayers in our hybrid model to work from the office a\u0026amp;nbsp;\u0026lt;em\u0026gt;minimum\u0026lt;/em\u0026gt; of 3 days per week.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":100278,"name":"Customer Success","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7793266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407781,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7793266,"updated_at":"2026-06-01T15:39:03-04:00","requisition_id":"396","title":"Customer Success Specialist II- Hospitality","company_name":"Relay","first_published":"2026-04-09T12:05:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a \u0026lt;strong\u0026gt;staggering 461% three-year revenue growth rate\u0026lt;/strong\u0026gt;, Raleigh, NC-based Relay was recently ranked \u0026lt;strong\u0026gt;#175 on the Deloitte Technology Fast 500\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;#920 on the Inc. 5000\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt; With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt; Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday). This role is anticipated to have travel requirements up to 20%.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Specialist II (Hospitality) is a vital revenue-owner and value-driver within our hospitality sector. The role is a tactical strategist responsible for managing a dedicated Mid-Market book of business, focusing on site-level health, value realization, and retention. Our CSS’s ensure that our customers are leveraging Relay’s core value proposition and latest roadmap applications to drive operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will master the customer life-cycle for a wide array of use cases. Our specialists independently interprets health metrics, conducts deep discovery to uncover unique business problems Relay can solve, and builds multi-threaded relationships within accounts. The focus is on mid-market site stability, identifying expansion opportunities that fuel our growth while maintaining a \u0026quot;lockdown\u0026quot; defense on retention targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Relay is at a transformative inflection point, moving from a product-centric communications business to a platform-centric AI leader for the frontline. As a CSS in Hospitality, you are the practitioner ensuring this vision translates into reality across a variety of hospitality accounts. This role offers the opportunity to develop the customer journey for a portfolio where no two days are the same. You aren\u0026#39;t just following a playbook; you are using pattern recognition across different accounts to refine how we position value, making you a key contributor in shaping our customer and whole-product experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Ownership (Retention \u0026amp;amp; Site Expansion):\u0026lt;/strong\u0026gt; Own the net-revenue growth for your mid-market portfolio. You are responsible for safeguarding retention and identifying site-level expansion opportunities, such as user growth, feature upsells, and proactive hardware refreshes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value Realization \u0026amp;amp; Book Management:\u0026lt;/strong\u0026gt; Proactively manage accounts across the lifecycle, using data to assess performance and prioritize efforts. You will move beyond status reporting to explain \u0026lt;em\u0026gt;why\u0026lt;/em\u0026gt; metrics change, connecting trends to customer behavior and specific industry context to ensure maximum ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-Threaded Relationship Building:\u0026lt;/strong\u0026gt; Cultivate intentional stakeholder relationships across departments and functions. You will track professional milestones and organizational news to strengthen rapport and ensure Relay is woven into the customer’s daily operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outcome-Driven Discovery \u0026amp;amp; Product Credibility:\u0026lt;/strong\u0026gt; Independently conduct discovery to uncover business problems Relay can solve beyond current usage. Apply in-depth product knowledge to solve site-level challenges. You will frame opportunities in terms of customer outcomes and operational impact, qualifying value with clear context and rationale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Advocacy:\u0026lt;/strong\u0026gt; Serve as the \u0026quot;Voice of the Customer\u0026quot; internally. Partner with Product, Marketing, and Sales to ensure that general roadmap applications are effectively positioned for our largest industry sector. Partner with Support and Billing to ensure any escalations have timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Optimize the use of internal tools and systems to improve account management efficiency. You will identify and resolve process or technical breakdowns that affect customer outcomes, ensuring a seamless journey from initial launch through long-term partnership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 3+ years in Customer Success or Account Management, specifically managing a high-volume book of mid-market accounts. A proven track record of retention, expansion, and lead generation is essential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Mindset:\u0026lt;/strong\u0026gt; Ability to independently interpret health and usage metrics to assess account performance. You don\u0026#39;t just see data; you see the story behind it and can recommend the next best action to drive adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial Acumen:\u0026lt;/strong\u0026gt; Proven experience owning a revenue expansion and retention number. You are comfortable navigating contract renewals and connecting product features to a customer’s bottom line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Communication:\u0026lt;/strong\u0026gt; Ability to communicate with structure and intent. You can synthesize complex customer data into clear narratives and navigate difficult conversations with composure and empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sector Curiosity:\u0026lt;/strong\u0026gt; A self-starter who stays engaged with industry trends. You apply self-taught knowledge of the segments you manage to strengthen your account strategies and build credibility in customer partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Aptitude:\u0026lt;/strong\u0026gt; Capability to master a sophisticated hardware + software platform. You can articulate Relay’s technical advantages and help customers navigate the transition from legacy tools to modern AI-enabled technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The \u0026quot;CSS\u0026quot; Mentality:\u0026lt;/strong\u0026gt; You model strong ownership and adaptability. You are a problem-solver who can restructure your execution strategy based on feedback and pattern recognition to improve site-level outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;First and foremost our\u0026amp;nbsp;\u0026lt;strong\u0026gt;culture\u0026lt;/strong\u0026gt;\u0026amp;nbsp;hinges on\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;you being\u0026amp;nbsp;\u0026lt;strong\u0026gt;LIT\u0026amp;nbsp;\u0026lt;/strong\u0026gt;up in an environment that fosters\u0026amp;nbsp;\u0026lt;strong\u0026gt;learning, impact, and teamwork\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;(LIT)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;where Relayers can do the best work in their lives. We call this\u0026amp;nbsp;\u0026lt;strong\u0026gt;BWIML\u0026amp;nbsp;\u0026lt;/strong\u0026gt;(pronounced\u0026amp;nbsp;\u0026lt;em\u0026gt;bee wimmel =\u0026amp;nbsp;\u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what happy, engaged team members can achieve. Our ever evolving list of\u0026lt;strong\u0026gt;\u0026amp;nbsp;benefits and perks\u0026amp;nbsp;\u0026lt;/strong\u0026gt;mean you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we offer...\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Relay Hybrid Work Model\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our relational approach is also at the heart of\u0026amp;nbsp;\u0026lt;em\u0026gt;why\u0026lt;/em\u0026gt;\u0026amp;nbsp;we ask all Relayers in our hybrid model to work from the office a\u0026amp;nbsp;\u0026lt;em\u0026gt;minimum\u0026lt;/em\u0026gt; of 3 days per week.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":100278,"name":"Customer Success","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7964797","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453457,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7964797,"updated_at":"2026-06-02T08:53:34-04:00","requisition_id":"425","title":"Director, Corporate Communications","company_name":"Relay","first_published":"2026-05-28T18:03:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Director, Corporate Communications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Relay\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.relaypro.com\u0026quot;\u0026gt;Relay\u0026lt;/a\u0026gt;, a dynamic and rapidly growing venture-backed technology company based in Raleigh, NC, is on a mission to revolutionize frontline work. For decades, technology has supercharged desk workers while leaving the 80% of the global workforce who don\u0026#39;t sit at desks behind. The result is a staggering 90% productivity gap between information workers and frontline teams. At Relay, our mission is to close this gap by building the Intelligent System of Action that helps frontline teams SOAR. We\u0026#39;re building tools that meet frontline workers where they are, capturing tribal knowledge, and turning communication into action. By leveraging our connected cloud ecosystem and AI, we empower these essential teams to communicate more effectively, work more safely, and operate more productively.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a high-growth, venture-backed technology company with IPO ambitions, we\u0026#39;ve already been recognized for our trajectory, ranking #175 on the Deloitte Technology Fast 500.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Culture\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are an innovative, mission-driven team dedicated to revolutionizing how frontline workers operate.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We balance a high-velocity work cadence with a low-ego, collaborative spirit. This is a true meritocracy designed for high-impact leaders who are comfortable operating at the highest levels, including frequent strategic engagement with our senior leadership team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Mission \u0026amp;amp; Opportunity\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As Director of Corporate Communications, you will own the roadmap and shaping of Relay\u0026#39;s external growth narrative during the most defining phase of our company\u0026#39;s history. Reporting to the VP of Marketing, this is a marquee leadership role for a proven communications operator to serve as the strategic voice of the company — bridging our executive team, the media, our employees, and the markets we are reshaping.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own our PR relationship end-to-end and rally cross-functional executive leadership into a single, sharpened, externally resonant story. You will own the Content Marketing function and be responsible for building our voice of influence in the market, pushing Relay to own the \u0026quot;Connected Worker\u0026quot; category across Industrial, Healthcare, and Hospitality.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a builder\u0026#39;s role. You are not here to maintain a comms machine — you are here to architect one that scales from Series B through IPO and beyond.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of \u0026quot;Relayers\u0026quot; to help us digitize the final frontier of the workforce.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work at the Edge of Innovation:\u0026lt;/strong\u0026gt; We just secured our 100th patent. You\u0026#39;ll shape the narrative around technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Massive Scale:\u0026lt;/strong\u0026gt; Be part of a platform that processes over 1 billion data points every week. Our tech isn\u0026#39;t just \u0026quot;cool\u0026quot; — it\u0026#39;s essential infrastructure for the global economy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Category-Defining Moment:\u0026lt;/strong\u0026gt; \u0026quot;Connected Worker\u0026quot; is the next great enterprise category, and Relay is positioned to own it. You will be the person who plants that flag in the market.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LIT Culture (Learning, Impact, Teamwork):\u0026lt;/strong\u0026gt; We pride ourselves on an environment where leaders have a seat at the table and see their work immediately impact global brands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hyper-Growth Trajectory:\u0026lt;/strong\u0026gt; With massive growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Best-in-Class Perks:\u0026lt;/strong\u0026gt; Based in our high-tech Raleigh headquarters, you\u0026#39;ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will own Relay\u0026#39;s external growth narrative and the corporate communications infrastructure that protects and amplifies our reputation as we scale toward IPO. As a hands-on leader, you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the external growth narrative.\u0026lt;/strong\u0026gt; Architect and continually advance Relay\u0026#39;s corporate narrative as a strategic instrument — sharpening how we talk about Connected Worker, our category leadership, and the proof points that earn us the right to win in Industrial, Healthcare, and Hospitality. Translate complex product, financial, and operational realities into a story the market understands and remembers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the PR relationship and earned media engine.\u0026lt;/strong\u0026gt; Serve as, or oversee, the primary point of contact for the press. Build and manage agency and freelance partners, drive press release strategy, field inbound media inquiries, and proactively land Relay in the publications, podcasts, and stages that matter most to our buyers, our talent, and our investors.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rally cross-functional executive leadership.\u0026lt;/strong\u0026gt; Partner directly with our senior leadership team to align them around a single, coherent external narrative. Draft thought leadership, shape executive points of view, build keynote and earnings-style talking points, and prepare spokespeople for high-stakes public moments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Content Marketing function.\u0026lt;/strong\u0026gt; Lead the strategy, team, and operating cadence for content across our owned channels — building the voice of influence that establishes Relay as the definitive authority on the Connected Worker. Set the thought leadership roadmap, partner with Product Marketing and segment leaders on Industrial, Healthcare, and Hospitality narratives, and translate field intelligence into category-defining points of view.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive integrated executive visibility and thought leadership.\u0026lt;/strong\u0026gt; Build a deliberate, measurable executive visibility program for our senior leadership team — bylines, podcasts, conference stages, social platforms, and analyst engagements — that compounds Relay\u0026#39;s voice of influence in our priority sectors.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead crisis communications and reputation management.\u0026lt;/strong\u0026gt; Design contingency plans, build the muscle and the playbooks, and serve as the trusted advisor and spokesperson during sensitive, high-profile, or emergency situations. Protect Relay\u0026#39;s reputation with the rigor expected of a public company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate internal communications as a strategic lever.\u0026lt;/strong\u0026gt; Drive employee engagement by ensuring corporate updates, company culture, and business objectives are clearly and consistently communicated across the workforce. Build the all-hands, exec memo, and milestone communications rhythm that scales as we double in size.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instill public-company communications rigor.\u0026lt;/strong\u0026gt; Build the disclosure discipline, messaging governance, IR-adjacent communications, and analyst relations foundations now — well in advance of a potential IPO — so that Relay enters public markets with a fully formed external voice.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure what matters.\u0026lt;/strong\u0026gt; Own a clear set of KPIs across share of voice, earned coverage quality, executive visibility, content engagement, narrative penetration in target segments, and reputation health. Translate data into action and reporting that the senior leadership team and board can trust.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale, mentor, and develop a high-performing team.\u0026lt;/strong\u0026gt; Build and develop a world-class corporate communications and content marketing organization with clear ownership, accountability, and growth paths.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communications acumen:\u0026lt;/strong\u0026gt; 8–10+ years of progressive experience in corporate communications, public relations, or journalism, with at least 3–5 years in a leadership role. Strong preference for candidates who have led communications at premier high-growth public or private technology companies, particularly through a Series C, pre-IPO, or IPO milestone.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Category-building experience:\u0026lt;/strong\u0026gt; You have shaped, named, or meaningfully advanced a market category. You understand the difference between writing about a product and building a movement around a point of view.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elite executive partnership:\u0026lt;/strong\u0026gt; Proven experience as a trusted advisor to CEOs, CFOs, and other C-suite leaders. You ghostwrite with their voice, you challenge their thinking when it matters, and you make them better on stage, on the record, and in front of investors.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Media relations mastery:\u0026lt;/strong\u0026gt; Deep, active relationships with top-tier business, technology, and vertical media (Industrial, Healthcare, Hospitality a strong plus). You have a track record of landing the kind of coverage that moves pipeline, talent, and valuation — not just impressions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Content leadership:\u0026lt;/strong\u0026gt; You have built or scaled a content marketing function as a force multiplier for the business. You understand SEO, narrative architecture, distribution, and how to operate content as a system, not a series of one-off assets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Crisis fluency:\u0026lt;/strong\u0026gt; You have stood at the front of real crises and led companies through them with calm, clarity, and judgment. You build the plan before you need it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data orientation:\u0026lt;/strong\u0026gt; You have an affinity for the numbers behind communications — share of voice, sentiment, narrative penetration, content performance — and you use them to sharpen strategy, not just report on it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High velocity operator:\u0026lt;/strong\u0026gt; You have a bias for action and thrive in a fast-paced, ambiguous environment, and bring a builder and continuous improvement mentality to designing processes and infrastructure that scale with the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional written and verbal communication:\u0026lt;/strong\u0026gt; Your writing is elite. You can move between executive thought leadership, press release, internal all-hands script, board narrative, and crisis statement without losing precision or voice.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owner mentality:\u0026lt;/strong\u0026gt; You practice extreme ownership and take accountability for this mission in a dynamic environment. You rely on building systems and processes to drive success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong people leader:\u0026lt;/strong\u0026gt; Experience in building and developing high-performing teams across in-house staff, agencies, and freelance networks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrity:\u0026lt;/strong\u0026gt; You maintain the highest standards and are trustworthy with sensitive, material, and confidential information.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s degree in Public Relations, Communications, Journalism, Marketing, or related field required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;First and foremost, our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can CHASE the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we offer...\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Join Us On-Site in Raleigh!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we\u0026#39;re building something special, and we believe our relationships with each other and our customers are the foundation of our success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our leadership team maintains a strong in-office presence to foster creativity and connection. Candidates for this role should expect to work in person 5 days a week at our Raleigh, NC office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":27836,"name":"Marketing","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7430178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3298820,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7430178,"updated_at":"2026-06-03T10:21:59-04:00","requisition_id":"345","title":"Director of Sales - Segment Leader","company_name":"Relay","first_published":"2025-11-26T15:32:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Director, Sales (Segment Leader)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;Relay\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Proven Winner: Join a hyper-growth company increasingly trusted by the Fortune 500 and continuing to move up-market with massive impact and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High Value, High Impact: With a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Director of Sales to lead our most critical industrial segments. This is a high-impact leadership role designed for a master of the enterprise deal who thrives on building high-performing teams from the ground up. Initially reporting to the VP of Sales, you will lead a \u0026quot;pod\u0026quot; of Account Executives and own the strategy for 2-3 proven segments (including Auto, Steel, Food \u0026amp;amp; Bev, and Logistics) or a \u0026quot;General\u0026quot; industrial category\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Reporting to the VP of Sales, you will serve as a segment leader, capturing the massive demand we are seeing in the evolving industrial sector, specifically in auto, logistics, food and beverage, and/or steel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Deal Mastery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Success is defined by the ability to leverage personal, proven pro-level experience navigating complex enterprise deals and then codify that success into a scalable team structure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly oversee and guide AEs through complex, high-stakes enterprise sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personally intervene and \u0026quot;master\u0026quot; the closing of lighthouse deals within major industrial accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine sales processes and playbooks to navigate the procurement and operational nuances of the physical economy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Management \u0026amp;amp; Team Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consistent sales direction for the segment, with the goal of growing revenue and the team as demand and opportunity warrant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and scale a pod of Account Executives (ICs), fostering a culture of accountability and excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run internal pod syncs and Quarterly Business Reviews (QBRs) to ensure alignment and peak performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, hire, and train high-performing talent as your segment scales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Revenue Strategy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide high-impact, real-time field feedback to sharpen our current ICP and messaging, ensuring our near-term wins align with the long-term segment vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine sales processes, methodologies, and playbooks that address the unique procurement and operational nuances of assigned segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing and Product to ensure our messaging and roadmap align with the modern, digital transformation needs of customers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Customer Success to ensure smooth onboarding for complex, multi-site deployments. Serve as the primary internal coordinator for Account Management and Business Development to ensure seamless deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product Management to communicate specific segment use cases and technical requirements, influencing the product roadmap.Provide real-time field feedback to sharpen our Ideal Customer Profile (ICP) and product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing and Product teams to align our messaging with the digital transformation needs of modern manufacturing and logistics plants\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven Sales Leadership Experience: A minimum of 7+ years of successful enterprise sales experience, with a strong track record of exceeding sales targets as an IC and 3+ years of experience in a leadership or senior mentorship capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to confidently and effectively communicate with C-level executives and Plant Managers within organizations focused on industrial/manufacturing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work from our Raleigh, NC headquarters 5 days a week and travel up to 40% to visit client facilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hunter Mentality: A relentless drive to lead reps to prospect and win new logos in a \u0026quot;greenfield\u0026quot; segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Aptitude: Ability to learn and articulate the technical aspects of our platform and how it integrates into a modern manufacturing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree: A Bachelor’s degree in Business, Engineering, or a related field is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS or IoT into industrial sectors (Auto, Steel, Food \u0026amp;amp; Bev, Logistics) is a strong plus, though we are flexible with candidates who have exceptional enterprise leadership skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Relay | Culture, Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team Events \u0026amp;amp; Culture: From company celebrations to team outings, we work hard and have fun doing it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the tools and software you need to thrive\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The future of frontline work is being built here. Come build it with us. We can’t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;​\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":65734,"name":"Sales","child_ids":[151037],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7592072","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355790,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7592072,"updated_at":"2026-06-02T16:25:24-04:00","requisition_id":"367","title":"Enterprise Account Executive - Casino Segment ","company_name":"Relay","first_published":"2026-02-11T16:52:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt; With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Account Executive - Casino Segment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Las Vegas, NV (Local presence required)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We are seeking a powerhouse \u0026lt;strong\u0026gt;Enterprise Account Executive\u0026lt;/strong\u0026gt; to dominate the Las Vegas Casino market. This isn’t a territory for generalists; we need a seasoned strategist who understands the heartbeat of the Strip and Downtown. At \u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;, we are disrupting the status quo of hospitality operations with our next-generation communication platform.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You will navigate the complex web of Las Vegas’s largest Integrated Resorts, moving beyond \u0026quot;vendor\u0026quot; status to become a strategic partner for the world’s most iconic gaming brands. If you have the \u0026lt;strong\u0026gt;strategic network\u0026lt;/strong\u0026gt; and the grit to architect and close \u0026lt;strong\u0026gt;six and seven-figure enterprise agreements\u0026lt;/strong\u0026gt; in a 24/7 environment, you belong at Relay.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Territory Ownership:\u0026lt;/strong\u0026gt; Develop and execute a surgical sales plan targeting the big players and independent Integrated Resorts across the Strip and Downtown.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;C-Suite \u0026amp;amp; Property-Level Navigation:\u0026lt;/strong\u0026gt; Masterfully navigate the dual-layer decision-making process of Las Vegas (Corporate HQ vs. Property-level leaders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Pain Point Identification:\u0026lt;/strong\u0026gt; Conduct deep-dive assessments into the friction points of casino operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Deal Architecture:\u0026lt;/strong\u0026gt; Partner with Relay’s Sales Engineers and Product teams to lead the charge through pilots and full-scale enterprise rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Ambassadorship:\u0026lt;/strong\u0026gt; Maintain a constant, influential presence at key industry events (G2E, etc.) and within local networks to keep Relay top-of-mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ Years of selling to Las Vegas casinos with a proven track record selling high-ticket enterprise solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An active, \u0026quot;warm\u0026quot; network of Director, VP, and C-Suite contacts within major gaming operators. You have the credibility to bypass gatekeepers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An intimate understanding of how an Integrated Resort functions—you know the difference between back-of-house (BOH) needs and front-of-house (FOH) expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A history of closing complex, multi-year contracts involving multiple stakeholders, legal, and procurement committees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You live and breathe the Las Vegas market; you know the players, the politics, and the pace.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":65734,"name":"Sales","child_ids":[151037],"parent_id":65735}],"offices":[{"id":336187,"name":"Remote - Las Vegas Based","location":"Las Vegas, Nevada, United States","child_ids":[],"parent_id":19241}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7462719","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3315948,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7462719,"updated_at":"2026-06-03T15:52:04-04:00","requisition_id":"352","title":"Enterprise Account Executive - Industrial ","company_name":"Relay","first_published":"2025-12-15T12:48:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Account Executive - Industrial Segment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/careers/\u0026quot;\u0026gt;Relay \u0026lt;/a\u0026gt;is a Raleigh, NC based cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Software has not yet transformed the frontline world, and we\u0026#39;re on a mission to change that. Relay helps frontline teams digitally transform their operations with the modern tools which supports actionable real-time data needed to track performance and improve their operations. We’ve experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based team as a result!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The ideal candidate for this role has deep subject matter expertise in the industrial and manufacturing arena.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join us as one of our founding Enterprise AEs, helping us make a true impact on one of the fastest growing verticals for Relay with a massive greenfield opportunity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We\u0026#39;ve already facilitated over 2.5 billion messages and supported countless deskless workers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Part of a Winning Team:\u0026amp;nbsp; We\u0026#39;re not just growing - we\u0026#39;re recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech, and we\u0026#39;ve achieved over 40% YoY revenue growth for two consecutive years.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to inspire collaboration and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace a Vibrant Culture: With over 200 team members, we\u0026#39;ve cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you\u0026#39;re passionate about technology sales, looking to align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities and impact:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Significant Revenue Growth:\u0026lt;/strong\u0026gt; You will be directly responsible for achieving and exceeding sales targets within the Industrial vertical, contributing significantly to the company\u0026#39;s overall revenue objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Selling:\u0026lt;/strong\u0026gt; Develop and execute strategic account plans for key enterprise clients in the Industrial sector, focusing on building long-term, mutually beneficial partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and Qualify Opportunities:\u0026lt;/strong\u0026gt; Proactively identify and qualify new enterprise sales opportunities within the Industrial market, understanding their unique business challenges and aligning our solutions to address them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Selling Expertise:\u0026lt;/strong\u0026gt; Effectively articulate the value proposition of our offerings to executives and key stakeholders within Industrial organizations, demonstrating a deep understanding of their industry and technology landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline Management:\u0026lt;/strong\u0026gt; Maintain a robust and accurate sales pipeline, diligently tracking progress and providing regular forecasts to sales leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration and Teamwork:\u0026lt;/strong\u0026gt; Work closely with internal teams, including SolutionsEngineering, Product Management, and Customer Success, to ensure seamless customer experiences and successful solution deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Acumen:\u0026lt;/strong\u0026gt; Stay abreast of industry trends, competitive landscape, and emerging technologies within the Industrial sector to identify new opportunities and maintain a position as a trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Experience:\u0026lt;/strong\u0026gt; A minimum of 5-7+ years of successful enterprise sales experience, with a strong track record of exceeding sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industrial Vertical Expertise:\u0026lt;/strong\u0026gt; Demonstrated success selling into the Industrial sector (e.g., manufacturing, energy, warehousing, etc.) is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Software Sales Acumen:\u0026lt;/strong\u0026gt; Experience selling software solutions to enterprise clients is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hunter and Farmer Mentality:\u0026lt;/strong\u0026gt; A strong drive to prospect and acquire new enterprise accounts while also nurturing and growing relationships with existing clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence:\u0026lt;/strong\u0026gt; Ability to confidently and effectively communicate with C-level executives and senior management within large Industrial organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solution Selling Skills:\u0026lt;/strong\u0026gt; Proven ability to understand complex business challenges and articulate the value of technology solutions in addressing those challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Negotiation and Closing Skills:\u0026lt;/strong\u0026gt; Excellent negotiation, presentation, and closing skills with a proven ability to navigate complex enterprise deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Aptitude:\u0026lt;/strong\u0026gt; A strong understanding of technology and the ability to learn and articulate the technical aspects of our solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent Communication and Interpersonal Skills:\u0026lt;/strong\u0026gt; Exceptional written and verbal communication, presentation, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bachelor\u0026#39;s Degree:\u0026lt;/strong\u0026gt; A Bachelor\u0026#39;s degree in a related field (Business, Engineering, etc.) is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Ability to travel up to 50% within North America required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our \u0026lt;strong\u0026gt;culture\u0026lt;/strong\u0026gt; hinges on\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Relayers getting \u0026lt;strong\u0026gt;LIT \u0026lt;/strong\u0026gt;up in an environment that fosters \u0026lt;strong\u0026gt;learning, impact, and teamwork\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;(LIT)\u0026lt;/strong\u0026gt; where we can do the best work in our lives. We call this \u0026lt;strong\u0026gt;BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever evolving list of\u0026lt;strong\u0026gt; benefits and perks \u0026lt;/strong\u0026gt;mean you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":65734,"name":"Sales","child_ids":[151037],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7905415","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3427015,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7905415,"updated_at":"2026-06-02T08:49:26-04:00","requisition_id":"412","title":"Enterprise Customer Success Manager","company_name":"Relay","first_published":"2026-05-12T09:08:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a \u0026lt;strong\u0026gt;staggering 461% three-year revenue growth rate\u0026lt;/strong\u0026gt;, Raleigh, NC-based Relay was recently ranked \u0026lt;strong\u0026gt;#175 on the Deloitte Technology Fast 500\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;#920 on the Inc. 5000\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt; With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt; Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday - Friday).\u0026amp;nbsp; This role is anticipated to have travel requirements up to 40%.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;Enterprise Customer Success Manager (Hunter)\u0026lt;/strong\u0026gt;, you are the strategic \u0026quot;break-in\u0026quot; specialist for Relay’s most ambitious target accounts. You own the critical \u0026quot;0-to-1\u0026quot; stage of our Enterprise Multi-Site revenue motion. Your mission is to navigate the disconnect in frontline technology, proving that Relay is not just a radio replacement, but a vital technology solution that unlocks expanded value, from real-time translation and smart communication applications to critical safety features.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a true chameleon. One day, you are deep in the trenches on a loud production line or a bustling hospital floor, earning the trust of frontline operators through deep workflow empathy. The next day, you are in a corporate boardroom, translating that \u0026quot;boots on the ground\u0026quot; reality into a sophisticated ROI narrative for senior leadership. You own the narrative control of performance, navigating technical hurdles and manufacturing the site-level success required to unlock six figure+ corporate decisions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why this role?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Relay is at a transformative inflection point. As an \u0026lt;strong\u0026gt;Enterprise CSM (Hunter),\u0026lt;/strong\u0026gt; you are the tip of the spear for our expansion into new segments like automotive manufacturing, steel recycling, and healthcare. You aren\u0026#39;t just following a static script; you are responsible for customizing the playbook for each unique Enterprise target to achieve the strategic advances we need.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will have the opportunity to define \u0026quot;what good looks like\u0026quot; in untapped markets, building momentum within target accounts with a deep understanding of site level success and broader Enterprise value and growth opportunity.\u0026amp;nbsp; If you are a high-velocity \u0026quot;Hunter\u0026quot; who loves the thrill of the \u0026quot;break-in,\u0026quot; the challenge of organizational mapping, and the chance to directly shape a high-growth GTM strategy, this role offers unparalleled impact and visibility.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Primary Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise \u0026quot;Headpin\u0026quot; Mastery: \u0026lt;/strong\u0026gt;Lead the end-to-end execution of high-impact site deployments within target named accounts. You own the site-level experience, ensuring \u0026quot;Time-to-Value\u0026quot; is immediate and that every hurdle, technical, behavioral, or change management related, is cleared to manufacture a successful outcome. Establish the success criteria per proof of concept/pilot based on the Enterprise strategy and target value proposition.\u0026amp;nbsp; Orchestrate and progress all key milestones, ensuring highly proactive awareness of all performance indicators (positive or negative), leading internal escalation through to resolution, to successfully manufacture positive success stories at the site-level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational Mapping \u0026amp;amp; Strategic Discovery:\u0026lt;/strong\u0026gt; Expertly map the broad stakeholder landscape of an enterprise, from the line supervisor to regional leadership. You gather the market intelligence and \u0026quot;corporate leverage points\u0026quot; required to set the strategy for long-term account scaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manufacturing Revenue Momentum:\u0026lt;/strong\u0026gt; Use early success in 1-2 locations to \u0026quot;work the org map.\u0026quot; You forge the credibility and trust needed to demonstrate Relay’s value, and earn initial introductions and access to the broader organization progressing “bottoms-up” growth.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Advocacy: \u0026lt;/strong\u0026gt;Your command over the experiences of headpin sites, is essential in conveying your ground-level learnings that directly shape our product roadmap and broader Go-To-Market strategy, ensuring we balance revenue growth with product readiness. You lead the site level success, overcoming hurdles in your way, through partnership \u0026amp;amp; collaboration with cross-functional counterparts in Tech Support, Product \u0026amp;amp; Solutions Engineering. You collaborate with Sales \u0026amp;amp; Marketing on account strategy and case study development to position site-level success within the broader enterprise organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Field Presence: \u0026lt;/strong\u0026gt;You define \u0026quot;proactive.\u0026quot; When opportunity strikes, you are there. Whether it’s a meeting at a local facility with 3 days notice or a week-long immersion in a new plant, you are willing to jump on a flight to hover over pilots and lead successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Matrix Org Enablement:\u0026lt;/strong\u0026gt; You are responsible for leading continued site success post initial site(s) conversion, particularly during the critical early stages of an Enterprise Multi-Site account strategy. This entails full life-cycle management of \u0026quot;headpin\u0026quot; sites, ensuring they remain healthy, high-utilization reference points that serve as the catalyst for broader expansion. You own the seamless \u0026quot;overlap-to-handoff\u0026quot; to Sales and CS reps, ensuring no detail is missed for the team that will scale \u0026amp;amp; farm the logo once Enterprise leverage has been established.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;: 5+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of managing complex, multi-site B2B accounts through a \u0026quot;Bottoms-Up, Tops-Down\u0026quot; motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Intellectual Curiosity \u0026amp;amp; Self-Starter Mentality\u0026lt;/strong\u0026gt;: You are a natural-born leader \u0026amp;amp; learner who leverages AI to teach yourself the nuances of new industry segments quickly. You thrive in ambiguity and create success where a playbook might not yet exist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The \u0026quot;Chameleon\u0026quot; Skillset:\u0026lt;/strong\u0026gt; Ability to adapt your tactics and communication style to achieve desired advances across a multitude of stakeholders, from production line workers to C-suite executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Workflow Acumen:\u0026lt;/strong\u0026gt; Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay’s advantages over legacy incumbents in terms of safety, connectivity, and various use case enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Communication:\u0026lt;/strong\u0026gt; Ability to frame complex risks and opportunities with logic and empathy. You are a master of discovery, gathering the intel that sets up the entire organization for future success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Builder Mentality\u0026lt;/strong\u0026gt;: You are someone who contributes to writing the playbook rather than just following one. You are motivated by \u0026quot;winning\u0026quot; through achieving big goals and seeing your cross-functional team succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel Readiness:\u0026lt;/strong\u0026gt; Ability and willingness to travel up to 40%. You are on it and present where the work happens.\u0026lt;/p\u0026gt;","departments":[{"id":100278,"name":"Customer Success","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7939167","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3382966,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7939167,"updated_at":"2026-06-02T09:34:34-04:00","requisition_id":"387","title":"Enterprise Support Specialist","company_name":"Relay","first_published":"2026-05-21T13:11:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026amp;nbsp;is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Support team serves as the primary technical resource for Relay\u0026#39;s most strategic and high-value customers. We work closely with Customer Success, Product, Engineering, and Operations to resolve complex issues, drive continuous improvement, and deliver an exceptional customer experience. Our team members are trusted advisors — technically sharp, customer-obsessed, and deeply familiar with the Relay platform inside and out.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an \u0026lt;strong\u0026gt;Enterprise Support Specialist\u0026lt;/strong\u0026gt; to provide expert-level support to Enterprise, Strategic, and internal customers. You will collaborate with Customer Success, Product, Engineering and Support teams to resolve technical issues, implement best practices, and enhance the customer experience. As a subject matter expert in our product’s software and hardware, you will handle complex escalations, analyze support trends, and ensure timely resolution of bugs, outages, and configuration challenges. The ideal candidate possesses technical curiosity, is detail-oriented, proactive, and customer-obsessed, and is passionate about problem-solving.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is based at our Raleigh, NC headquarters and requires 5 days per week in the office (9am-6pm).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Relationship \u0026amp;amp; Onboarding:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the primary technical contact in onboarding strategic customer accounts (virtually and in person), ensuring connectivity environments, indoor location, and additional product functionality meets performance standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build credible and long-standing relationships with key IT and business stakeholders within strategic customer accounts across language and cultural contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong understanding of customer product usage and use cases by documenting and tailoring support practices based on account needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Support \u0026amp;amp; Escalation Management:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary point of contact for technical troubleshooting and problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of high-level issues and trends, driving them to resolution while keeping stakeholders informed and advocating for the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide frontline support during new hardware/software implementations and special projects, managing multiple support channels and serving as an escalation point for internal teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Monitoring \u0026amp;amp; Process Improvement:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitor product performance and engagement indicators for strategic customers, expediently addressing issues and mitigating downstream customer impacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage customer interactions, escalation trends, and knowledge of new and upcoming features to drive continuous improvement of support documentation, SOPs, and processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product, Engineering, Operations, and other teams to identify root causes and implement effective solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be deeply familiar with the product roadmap and its relevancy to assigned Enterprise customers; partner with Customer Success to ensure communication is clear with customers in their preferred language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires approximately 40% travel for on-site customer engagements, including onboarding, troubleshooting, new product introductions, business reviews, and roundtables\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in a technical support role within a transferable industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years of experience supporting large-scale, complex Enterprise clients in their technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience providing face-to-face customer support, including the ability to build rapport, address customer inquiries and concerns, and resolve issues effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate complex issues simplistically with varying stakeholders from end operators to C-suite executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established track record of successfully building and nurturing relationships across diverse levels of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive and react to changing business needs within a startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to undertake travel to customer locations with short notice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM platforms and ticketing tools; familiarity with Zoho Desk, Zoho CRM, or HubSpot a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: company, culture \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what happy, engaged team members can achieve. Our ever evolving list of\u0026lt;strong\u0026gt; benefits \u0026lt;/strong\u0026gt;means you\u0026#39;ll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we offer...\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":32550,"name":"Customer Support","child_ids":[],"parent_id":222247}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7604292","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3357839,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7604292,"updated_at":"2026-06-02T09:14:15-04:00","requisition_id":"369","title":"Event Marketing Specialist","company_name":"Relay","first_published":"2026-02-10T17:10:37-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026amp;nbsp;is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;Event Marketing Specialist\u0026lt;/strong\u0026gt;, you will be the driving force behind our brand’s physical and virtual presence. You aren\u0026#39;t just a planner; you are a strategist who understands how to turn a live experience into a measurable pipeline of leads and brand loyalty.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From managing large-scale industry trade shows to executing intimate executive roundtables, you will handle the logistics, promotion, and follow-up strategy for our entire event calendar across the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Research potential tradeshows over a variety of segments, including attending discovery meetings, requesting quotes and pulling together contracts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a comprehensive event marketing calendar that aligns with company-wide sales and brand objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead all aspects of event logistics, including vendor management, ordering, shipping/drayage, and on-site setup and takedown.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the marketing operations team to create multi-channel promotional campaigns (email, social media, paid ads) to drive registration and attendance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on key performance indicators (KPIs), including Cost Per Lead (CPL), attendee engagement, and attributed revenue, to prove ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Sales/SDR teams to ensure seamless lead hand-off and timely post-event follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–3 years of experience in event marketing, corporate events, or field marketing (B2B experience preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills; ability to pitch sponsorship opportunities to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of organization with the ability to manage multiple moving parts without losing sight of the \u0026quot;big picture.\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel\u0026amp;nbsp;within the United States when needed, up to 50%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event management companies (Cvent, Freeman, GES and others)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with project management tools (Asana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating and working within CRM Tools (Hubspot)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":27836,"name":"Marketing","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7918310","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441775,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7918310,"updated_at":"2026-06-02T15:45:25-04:00","requisition_id":"417","title":"Forward Deployed Engineer","company_name":"Relay","first_published":"2026-05-13T17:16:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Relay:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;Relay\u0026lt;/a\u0026gt; is building the next generation of human-in-the-loop Physical AI — intelligent systems that don’t just live in data centers and dashboards, but operate in the real world: embedded in the workflows of the people who build, move, and maintain the physical infrastructure of the modern economy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Relay platform brings AI-native situational awareness, real-time operational intelligence, and automated decision support to frontline environments. Where legacy software stops at the edge of the office, Relay’s platform goes all the way to the floor — turning unstructured operational data into coordinated action, at scale, in real time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What “Forward Deployed” Actually Means at Relay:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FDEs are not demo specialists or proposal writers. They are the technical edge of Relay’s customer engagement — engaging on-site with manufacturers, integrating directly with production systems, and deploying real AI solutions to real operational environments. If the choice is between a polished slide and a working deployment, we choose the deployment every time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role demands the technical depth of an engineer and the business instinct of a founder. It is high-autonomy, high-accountability, and high-impact. The best FDEs at Relay don’t just win deals — they define the technical frontier of what Physical AI can do in manufacturing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re not selling software. We’re deploying capability. And our Forward Deployed Engineers are the ones who make it real.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is not a traditional sales engineering role. \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;FDEs at Relay are builders and operators first. You will architect and implement AI-driven solutions directly alongside customers, own technical deployments, and serve as the primary technical authority across the entire pre-sales and initial operationalization lifecycle.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the manufacturing sector, this means operating at the intersection of production systems, operational data, and Physical AI — turning complex plant-floor realities into working, deployed solutions that measurably transform how manufacturers run their operations, with a focus on Automotive, Food \u0026amp;amp; beverage, Steel and Paper manufacturing.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work directly with plant leadership, IT and OT teams, and C-suite stakeholders. You’ll write code, configure integrations, build PoCs, and run deployments in the field. You’ll be the person who, when a strategic deal’s technical credibility is on the line.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pre-Sales \u0026amp;amp; AI Solution Architecture\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Business Development and Enterprise Sales to deeply understand manufacturing customers’ operational environments, technical constraints, and transformation goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect sophisticated solutions on Relay’s platform — including complex wireless deployments (Cellular/WiFi), custom integrations, and AI-driven workflow automation — tailored to production environment realities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver highly customized technical demonstrations and presentations to operational, IT, and executive stakeholders, including C-suite and plant leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the development, hands-on implementation, and management of Proof-of-Concept deployments that prove transformative value in live manufacturing environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Field Deployment \u0026amp;amp; Technical Leadership\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary technical authority for strategic customers across the full pre-sales and initial deployment lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical diligence processes end-to-end: RFPs, RFIs, security questionnaires, IT architecture reviews, and integration complexity assessments for AI deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the discovery of “emerging solutions” — novel AI integrations, new models, custom operational intelligence tooling — directly with customers, from first deployment through initial operationalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify, address, and overcome technical objections, securing buy-in from manufacturing IT, OT teams, and operational leadership on Physical AI adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute technical substance to proposals, Statements of Work, and commercial negotiations, grounding the value case in deployed reality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enablement \u0026amp;amp; Knowledge Transfer\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meticulously document AI solution architectures, API utilization patterns, Relay platform configurations, and integration schemas developed during pre-sales and early deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead thorough handover sessions to Customer Success and Operations for standardized solutions, ensuring downstream teams have the technical context and design rationale to succeed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as escalation point for implementation and post-deployment teams on complex technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly support “emerging solutions” until they mature into standardized, transferable deployments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Influence\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Synthesize field intelligence from manufacturing deployments into structured, actionable product feedback for the Product team — identifying feature gaps, integration friction, and emerging customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Operations to build deployment playbooks for new Physical AI solution types.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Security and Support to develop institutional knowledge around common technical and compliance diligence in manufacturing AI deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical enablement assets — capability one-pagers, architecture diagrams, and integration cheat sheets — for BD and Enterprise Sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to external technical content: Physical AI whitepapers, manufacturing case studies, and conference talks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–3+ years in a customer-facing technical role — Forward Deployed Engineer, Sales Engineer, Solutions Architect, or Technical Analyst — in enterprise software, SaaS, AI, or data infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate complex manufacturing or industrial business problems into sophisticated, AI-driven technical solutions using SaaS platforms and APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building, implementing, and delivering compelling technical demonstrations and working PoC deployments using modern AI/ML tooling and APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading enterprise technical diligence — RFPs, security reviews, IT architecture evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to write code and build working prototypes in the field; fluency in modern web technologies and at least one scripting or application language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to move between deep technical depth and executive-level business narrative without losing precision in either direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High tolerance for ambiguity; comfortable operating in the fast-moving, undefined territory of emerging Physical AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or equivalent practical technical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strong Advantage:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with manufacturing operations, OT/IT convergence, industrial systems, or plant-floor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with real-time operational data systems, IoT infrastructure, or industrial automation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a true FDE model — embedded field engineering, not demo-and-handoff.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Up to 50% domestic travel to meet with prospective customers and support sales and initial implementation engagements, particularly for strategic AI opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;First and foremost, our \u0026lt;strong\u0026gt;culture\u0026lt;/strong\u0026gt; hinges on\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Relayers getting \u0026lt;strong\u0026gt;LIT \u0026lt;/strong\u0026gt;up in an environment that fosters \u0026lt;strong\u0026gt;learning, impact, and teamwork\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;(LIT)\u0026lt;/strong\u0026gt; where we can do the best work in our lives. We call this \u0026lt;strong\u0026gt;BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;margin: 0px; padding: 0px;\u0026quot;\u0026gt;Our ever-evolving list of\u0026lt;strong\u0026gt;\u0026amp;nbsp;benefits and perks\u0026amp;nbsp;\u0026lt;/strong\u0026gt;means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;At Relay, we\u0026#39;re building something special, and we believe our relationships with each other and our customers are the foundation of our success.\u0026amp;nbsp;This is a fully onsite role at our Raleigh, NC headquarters, with up to 50% travel expected. In-office presence is the norm when not traveling.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":298855,"name":"Solutions Engineering","child_ids":[],"parent_id":29156}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7947324","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451720,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7947324,"updated_at":"2026-06-02T09:17:03-04:00","requisition_id":"423","title":"Production Designer","company_name":"Relay","first_published":"2026-05-27T10:30:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026amp;nbsp;is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Proven Winner:\u0026amp;nbsp;Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High Value, High Impact:\u0026amp;nbsp;With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Market-Leading Innovation:\u0026amp;nbsp;The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-Class Leadership:\u0026amp;nbsp;Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Relay Culture:\u0026amp;nbsp;Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference, align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Production Designer to join our growing in-house creative team and help us scale how Relay shows up across every surface. This role is the engine behind a lot of our day-to-day output — sales enablement, conference materials, ad variations, one-pagers, template populations, and asset adaptations across mediums.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re approaching this role with a specific philosophy. We\u0026#39;re hiring a designer who thinks in systems and uses AI as a real part of their workflow — someone who, when handed a repetitive task, instinctively asks \u0026lt;em\u0026gt;\u0026quot;what\u0026#39;s the smarter way to do this?\u0026quot;\u0026lt;/em\u0026gt; Production at Relay isn\u0026#39;t about volume for volume\u0026#39;s sake. It\u0026#39;s about building patterns, templates, and workflows that let us move faster without losing the bar.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with the Art Director (who owns our Figma design system) and the Creative Director — executing within the system, helping evolve it as you go, and building out the AI-assisted workflows that make high-volume production possible. The three verbs that frame this role: executing, adapting, supporting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Produce high-quality work across every surface of the brand.\u0026lt;/strong\u0026gt; One-pagers, sales enablement collateral, conference signage and takeaways, segment- and partner-specific materials, ad variations, slide decks, web modules, and physical/print pieces. You\u0026#39;ll move fluidly between formats and adapt creative across mediums.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work within and help evolve our design system.\u0026lt;/strong\u0026gt; You won\u0026#39;t be building it from scratch — that\u0026#39;s the Art Director\u0026#39;s mandate — but you\u0026#39;ll be a daily power user. Contribute components, flag gaps, and help the system get sharper over time. You\u0026#39;ll also bring AI tools into how the system is maintained, running consistency audits, helping with documentation, and using AI assistants as thinking partners when patterns need to evolve. Component-based thinking is core to how you work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Use AI tools to work smarter, not just faster.\u0026lt;/strong\u0026gt; This is a hard requirement, not a nice-to-have. We expect you to be actively using AI in your design workflow today — for layout iteration, asset variation, copy support, and rapid prototyping. You\u0026#39;ll help build prompt libraries, templates, and repeatable patterns the rest of the team can plug into.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Turn around requests with consistent quality.\u0026lt;/strong\u0026gt; Sales enablement, conference work, and segment-specific collateral come in steadily. You\u0026#39;ll keep things moving, hit deadlines, and apply the same level of craft whether it\u0026#39;s a high-visibility campaign asset or a quick resize.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Connect the work back to the business.\u0026lt;/strong\u0026gt; Pay attention to what we sell, who we sell it to, and how the work you\u0026#39;re producing supports the bigger picture. The best production designers aren\u0026#39;t heads-down in Figma all day — they\u0026#39;re asking questions about who the audience is, why something matters, and what would make it better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the broader creative team.\u0026lt;/strong\u0026gt; Take direction from the Art Director and Creative Director, give and receive feedback on each other\u0026#39;s work, and help bring freelance partners up to speed when needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A steady stream of consistent, on-brand work shipping across sales enablement, events, web, and ads — without quality slipping when volume spikes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Templates, components, and AI-assisted workflows you\u0026#39;ve built or contributed to that make the next round of similar work faster for the whole team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-augmented maintenance habits built into the weekly rhythm. Audits run, gaps flagged, documentation updated. AI doing the heavy lifting, and you doing the judgment work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Less manual repetition over time. Things you\u0026#39;re doing by hand today should be partially automated three months from now.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Art Director and Creative Director freed up to focus on higher-leverage work because the day-to-day is in good hands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear evidence of you thinking ahead — flagging brand inconsistencies, suggesting smarter approaches, and bringing ideas instead of just taking direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;2+ years\u0026lt;/strong\u0026gt; of design experience, with a portfolio that shows craft, range, and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong working proficiency in Figma\u0026lt;/strong\u0026gt;, with hands-on experience inside a component-based design system. You don\u0026#39;t need to have built one from the ground up, but you should be fluent in how a good system works and what it feels like to design within one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proficiency in Adobe Creative Suite\u0026lt;/strong\u0026gt; (Illustrator, Photoshop, InDesign).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Active, current use of AI tools in your design workflow.\u0026lt;/strong\u0026gt; This is a hard requirement — we want people using AI today, not curious about what it could do. You should be able to walk us through specific examples in the interview, including how you use AI tools as thinking partners (not just as image or asset generators)..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Range across mediums\u0026lt;/strong\u0026gt; — exposure across print, digital, and web with a willingness to learn new mediums. You don\u0026#39;t need to be the deepest expert in any one area at this stage, but you should be able to move between them and adapt accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A systems-first mindset.\u0026lt;/strong\u0026gt; When something feels repetitive, your instinct is to look for a smarter way to do it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong attention to detail.\u0026lt;/strong\u0026gt; Pixel alignment, type, color, spec — the small stuff matters because the small stuff adds up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Critical thinking and curiosity about the business.\u0026lt;/strong\u0026gt; You ask why things matter and want to understand the work in a larger context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort in a fast-moving environment.\u0026lt;/strong\u0026gt; Priorities shift, things move quickly, and we want someone who\u0026#39;s energized by that, not thrown by it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B2B SaaS or technology experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a high-growth startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to (not necessarily building) a Figma design system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools for design system maintenance (audits, documentation, consistency work).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conference and event collateral production experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Photography or video editing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with web design fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":27836,"name":"Marketing","child_ids":[],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7977709","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3457893,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7977709,"updated_at":"2026-06-02T17:20:07-04:00","requisition_id":"426","title":"Product Manager, Revenue Engineering","company_name":"Relay","first_published":"2026-06-02T17:20:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren\u0026#39;t just selling radios, we’re building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you\u0026#39;ll be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Relay Culture: We’re dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Now, here’s what we’re building, and where you come in.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The mission\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re standing up a new product area called \u0026lt;strong\u0026gt;Revenue Engineering\u0026lt;/strong\u0026gt;. Its job is to accelerate Relay\u0026#39;s revenue flywheel by owning the systems and surfaces that turn revenue strategy into something customers can actually transact on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;That means two things:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Product-Led Revenue Expansion.\u0026lt;/strong\u0026gt; The next chapter of Relay\u0026#39;s growth requires shifting beyond traditional sales-led motions to enable customers to transact directly within the product. You will own the strategy and execution of all Product-Led Growth initiatives, encompassing self-serve acquisition for new customers and automated, in-product revenue expansion for existing ones, eliminating manual intervention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Give the business shared revenue truth.\u0026lt;/strong\u0026gt; Today, Sales, CS, Finance, and Revenue Strategy each keep their own view of the numbers, and meetings get spent reconciling whose definition is right. You\u0026#39;ll stand up \u0026lt;strong\u0026gt;Revenue Intelligence\u0026lt;/strong\u0026gt; — a revenue data product that encodes Finance\u0026#39;s authoritative definitions, plus department-specific ones where they exist, and serves them to the business through Claude and other interfaces. One source of revenue truth, queryable by anyone who needs it, and designed to empower key GTM teams with the context required for high-stakes decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The goal isn\u0026#39;t automation for its own sake. The goal is making the flywheel spin faster — more new ARR, more expansion ARR, less revenue leaked to friction. Automation and self-serve are how you get there.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The full revenue chain\u0026lt;/strong\u0026gt; — order entry, Cirrus, HQ\u0026#39;s revenue and billing surfaces, the Cirrus → NetSuite handoff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-facing self-serve\u0026lt;/strong\u0026gt; — for both new-logo acquisition and existing-customer expansion. This is new ground for Relay; you\u0026#39;ll define what it looks like.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Intelligence\u0026lt;/strong\u0026gt; — the revenue data product. You\u0026#39;ll partner with our analytics team to encode Finance- and department-authored metric definitions into tools served through Claude and other interfaces. You PM it; the analytics team builds it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The agent and automation layer\u0026lt;/strong\u0026gt; that accelerates the revenue flywheel by abstracting and automating routine revenue workflows for Sales, CS, and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Merchandising and pricing operationalization\u0026lt;/strong\u0026gt; — how Revenue Strategy\u0026#39;s decisions become live offers in the system, in HQ, and in the self-serve experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll report directly to the SVP of Product \u0026amp;amp; Strategy. You will work directly with the engineering teams working across our internal order-to-cash and revenue analytics systems as well as customer facing agents driving sales and upsell.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our product philosophy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Relay, Product Management is rarely about having all the answers; it\u0026#39;s about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Provide context, not just tasks.\u0026lt;/strong\u0026gt; You\u0026#39;ll deliver well-framed problems to Engineering, with clear rationale for why each one matters now — not a queue of stakeholder requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the stakeholder friction.\u0026lt;/strong\u0026gt; When Sales, CS, or Finance escalates, you absorb and resolve. Engineering sees synthesized problems, not raw complaints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be a calming, decisive presence.\u0026lt;/strong\u0026gt; You\u0026#39;ll act as a buffer against competing demands and keep chaos out of the engineering room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contribute to global optimization.\u0026lt;/strong\u0026gt; You\u0026#39;ll synthesize business objectives and technical constraints and surface tradeoffs to product leadership, so we can prioritize across all engineering work streams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead with quantitative rigor.\u0026lt;/strong\u0026gt; You use data, not anecdotes, to measure friction, define success, and prioritize investments that demonstrably accelerate the revenue flywheel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is open on background. We\u0026#39;re prioritizing judgment, trajectory, and fit over a specific resume shape. Strong candidates might come from billing or CPQ tooling, PLG and self-serve growth, RevOps platforms, fintech, or somewhere else entirely. What matters is the way you think.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You probably have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3–5 years of product management experience\u0026lt;/strong\u0026gt; in enterprise software or SaaS, ideally including ownership of a meaningful product surface end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A track record of moving business metrics\u0026lt;/strong\u0026gt;, not just shipping features. You can point to outcomes — revenue, conversion, retention, cycle time — that you owned and influenced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort at the seam between business strategy and technical systems.\u0026lt;/strong\u0026gt; You can hold your own in a pricing conversation with a CFO and in an architecture conversation with an engineer, and you know which conversation you\u0026#39;re in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong written communication.\u0026lt;/strong\u0026gt; You frame problems in writing, you make recommendations clearly, and you know how to tailor a message to engineering, sales, finance, or an executive audience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll thrive here if you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hunt friction.\u0026lt;/strong\u0026gt; You see a process and instinctively ask which steps shouldn\u0026#39;t exist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think in flywheels.\u0026lt;/strong\u0026gt; You\u0026#39;re not just shipping a feature; you\u0026#39;re moving an outcome, and you know which leading indicators tell you whether you\u0026#39;re winning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Are genuinely curious about agents and automation\u0026lt;/strong\u0026gt; — not as buzzwords, but as tools you\u0026#39;ve actually worked with or are actively learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Have a builder\u0026#39;s bias toward action.\u0026lt;/strong\u0026gt; You\u0026#39;d rather ship a clumsy first version and learn than spend three months on the perfect spec.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hold a high bar for yourself\u0026lt;/strong\u0026gt;, take real ownership of outcomes, and don\u0026#39;t hide behind team credit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Are comfortable in ambiguity.\u0026lt;/strong\u0026gt; This product area is being defined as you join it. The charter exists; the roadmap is yours to build.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Relay | Culture, Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team Events \u0026amp;amp; Culture: From company celebrations to team outings, we work hard and have fun doing it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the tools and software you need to thrive\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we\u0026#39;re building something special, and we believe our relationships with each other and our customers are the foundation of our success. This is a fully onsite role at our Raleigh, NC headquarters.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The future of frontline work is being built here. Come build it with us. We can’t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":29156,"name":"Product Management","child_ids":[298855],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/6562850","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3053727,"location":{"name":"Raleigh, NC"},"metadata":null,"id":6562850,"updated_at":"2026-05-12T13:12:19-04:00","requisition_id":"292","title":"Sales Development Representative","company_name":"Relay","first_published":"2025-01-24T11:18:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;Relay\u0026lt;/a\u0026gt;, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we\u0026#39;re hiring for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Sales Development Representative \u0026lt;/strong\u0026gt;who will thrive in a dynamic high-growth start-up environment. Relay has experienced exponential growth over the past several years, and the ability to operate effectively in a fast-paced (and often ambiguous) environment is a must. We are expanding our sales team to support this growth!\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Frontline workers are the lifeblood of our economy, and we\u0026#39;re building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we\u0026#39;ve designed, built and launched an entirely new product category and we\u0026#39;re disrupting the handheld radio industry.\u0026amp;nbsp; What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We\u0026#39;ve achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a hybrid position and based in our amazing Raleigh HQ - our core \u0026#39;anchor\u0026#39; days as a business are onsite Monday, Wednesday, and Fridays in office.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Relay’s \u0026lt;strong\u0026gt;Sales Development Representative \u0026lt;/strong\u0026gt;will \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;be responsible for generating new and high-quality pipeline for the sales team. Using a comprehensive sales technology suite, you will contact target organizations and personas through channels such as phone calls, emails, direct mailers, social media, and events/networking. Every day you will be challenged by smart and driven teammates to learn, understand, and execute the sales process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;. The ideal candidate is obsessed with customer experience, believes no detail is too small, and is excited to multitask \u0026amp;amp; drive simultaneous projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Generate new, high-quality sales prospects for our team of Senior Account Executives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Meet all key performance metrics and goals on a weekly and monthly basis\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Use all available sales data to recognize trends and drive outreach decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create successful multi-channel outreach campaigns targeting new prospects\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deeply understand Relay’s product offerings\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gain proficiency with our CRM and the full sales tech stack\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Periodically travel to events to meet prospects, provide face to face product demos, and generate new pipeline\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work with a close-knit team of talented sales experts who will challenge you and support you in your professional growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will bring to the role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You have an internal motivation and drive to succeed in a goal-driven position\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You are willing to learn in a fast-paced sales environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You possess the ability to embrace feedback and hold yourself accountable\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You show an eagerness to learn technology basics and apply them to business situations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You are hungry and humble with a balance of confidence and relentlessly curiosity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You are a hard worker with a strong sense of urgency\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You are a team player and FUN to work with!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;First and foremost our \u0026lt;strong\u0026gt;culture\u0026lt;/strong\u0026gt; hinges on\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;you being \u0026lt;strong\u0026gt;LIT \u0026lt;/strong\u0026gt;up in an environment that fosters \u0026lt;strong\u0026gt;learning, impact, and teamwork\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;(LIT)\u0026lt;/strong\u0026gt; where Relayers can do the best work in their lives. We call this \u0026lt;strong\u0026gt;BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what happy, engaged team members can achieve. Our ever evolving list of\u0026lt;strong\u0026gt; benefits and perks \u0026lt;/strong\u0026gt;mean you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we offer...\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Relay Hybrid Work Model\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays, Wednesdays, and Fridays. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\u0026lt;/p\u0026gt;","departments":[{"id":151037,"name":"Sales Development","child_ids":[],"parent_id":65734}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7688498","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379065,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7688498,"updated_at":"2026-06-02T15:56:36-04:00","requisition_id":"385","title":"Senior Deployment Systems Engineer","company_name":"Relay","first_published":"2026-03-10T08:41:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond \u0026quot;Big Radio\u0026#39;s\u0026quot; analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the \u0026quot;Human Signal,\u0026quot; we enable frontline teams in hospitality, manufacturing, healthcare, and beyond to move from reactive chaos to proactive control, driving better outcomes.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of \u0026quot;Relayers\u0026quot; to help us digitize the final frontier of the workforce.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Work at the Edge of Innovation: \u0026lt;/strong\u0026gt;We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Massive Scale: \u0026lt;/strong\u0026gt;Be part of a platform that processes over 1 billion data points every week. Our tech isn\u0026#39;t just \u0026quot;cool\u0026quot;—it’s essential infrastructure for the global economy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;LIT Culture (Learning, Impact, Teamwork):\u0026lt;/strong\u0026gt; We pride ourselves on an environment where early-career professionals have a seat at the table and see their work immediately impact global brands.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Hyper-Growth Trajectory: \u0026lt;/strong\u0026gt;With 461% growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Best-in-Class Perks:\u0026lt;/strong\u0026gt; Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;About Relay\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;For decades, enterprise technology has focused on the 20% of workers sitting behind desks, while the 80% who power the physical economy have been left behind in an analog void. Relay is fixing the \u0026quot;Operational Black Hole\u0026quot; by providing an Intelligent System of Action (SOAR) that connects frontline teams. We are replacing disconnected legacy radios with rugged, AI-powered smart devices that run on our patented Steady Link™ network, enabling teams to communicate, stay safe, and convert voice into operational data.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As we rapidly scale and expand our enterprise footprint across Manufacturing, Steel, Food \u0026amp;amp; Beverage, and Logistics, we require a highly experienced, strategic technical leader to architect, lead, and optimize our largest and most complex physical rollouts.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Role: Your Mission\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As a \u0026lt;strong\u0026gt;Senior Deployment Systems Engineer (Sr. DSE)\u0026lt;/strong\u0026gt;, you are the \u0026lt;strong\u0026gt;principal technical architect\u0026lt;/strong\u0026gt; and quarterback for Relay’s largest, most strategic, and multi-faceted enterprise deployments. When a Tier 1 enterprise customer purchases thousands of Relay devices for a multi-site rollout, you own the technical vision, the physical infrastructure, and the overall execution strategy to ensure success.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You sit within our Solutions organization alongside Solutions Engineers (SE). While the SE secures the technical win,\u0026amp;nbsp;\u0026lt;strong\u0026gt;you design, implement, and govern the system-wide deployment\u0026lt;/strong\u0026gt;. You will leverage your expertise to proactively ensure the customer\u0026#39;s facility has the optimal power load, scalable charging infrastructure, and resilient network capacity to support our devices, and you will coordinate and set the timing of hardware delivery and software integration across multiple workstreams. Over time and as our DSE team scales, you will also mentor junior DSEs and contribute to global deployment standards.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Principal Deployment Architect \u0026amp;amp; Quarterback:\u0026lt;/strong\u0026gt; Serve as the overall technical project lead and decision-maker from the moment a massive, strategic deal closes through full operational deployment. You are accountable for the seamless handover from Solutions Engineering, the strategic coordination of activities with Customer Success, and the development and governance of the end-to-end implementation plan for Forward Deployed Engineering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Advanced Infrastructure \u0026amp;amp; Network Design:\u0026lt;/strong\u0026gt; Lead and conduct complex, multi-site audits and deep-dive technical assessments to validate the customer\u0026#39;s enterprise IT and physical infrastructure readiness. This includes expert-level assessment of Wi-Fi 6 and cellular network capacity for Relay\u0026#39;s Steady Link™ technology (simultaneous redundant Cell + Wi-Fi connectivity), providing authoritative guidance on sophisticated firewall configurations (e.g., policy-based routing, QoS), and conducting precise electrical engineering calculations for installing high-density, massive charging stations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategic Technical Resource Direction:\u0026lt;/strong\u0026gt; Strategically identify, scope, and direct custom software development requirements (e.g., integrating Relay with a customer\u0026#39;s ERP, WMS, or bespoke IoT sensors). As we scale, the vision is that you will deploy, mentor, and oversee our to be hired Forward Deployed Engineers (FDEs) to execute complex coding, ensuring their work is architecturally sound and perfectly aligned with the physical rollout timeline and customers\u0026#39; overall operational goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Global Hardware Logistics \u0026amp;amp; Staging Oversight:\u0026lt;/strong\u0026gt; Collaborate strategically with our Supply Chain team to establish and govern provisioning, staging, and shipping protocols for thousands of MIL-STD 810H, IP68/69K devices, ensuring consistent, on-time delivery and meeting or exceeding our demanding 48-hour operational SLAs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Establish and Govern the Onboarding Center of Excellence (CoE):\u0026lt;/strong\u0026gt; Take a foundational, leadership role in scaling our Onboarding CoE. You will author, review, and govern repeatable technical deployment playbooks, standards, and best practices that significantly optimize Time-to-Value (TTV) and drive down COGS across diverse and challenging segments like Steel, Specialty Logistics, and Hospitality, and be responsible for the technical training of the Solutions team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Who You Are / What You\u0026#39;ll Need:\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Deep Systems Architecture \u0026amp;amp; Governance Expertise (8+ years):\u0026lt;/strong\u0026gt; You possess a veteran-level, holistic understanding of complex enterprise networking (including expert-level knowledge of Wi-Fi 6, advanced Cellular Systems like DAS/Small Cell, Private and Public Wireless, RF propagation modeling, MAC whitelisting/802.1X, and complex firewall/network policy management) and physical facility infrastructure (power load distribution, industrial low-voltage cabling standards).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Principal Quarterback Mindset \u0026amp;amp; Program Management:\u0026lt;/strong\u0026gt; You are a proven master of high-stakes, multi-million dollar program logistics and project governance. You can look at a complex, global deployment involving hardware manufacturing, bespoke software integration, and significant physical construction, and architecturally align all moving parts to a consolidated, risk-mitigated \u0026quot;Go-Live\u0026quot; date.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Executive Presence and Technical Authority:\u0026lt;/strong\u0026gt; You are equally comfortable and credible putting on a hard hat to lead a technical walk-through at a steel mill with a VP of Operations, as you are sitting in a boardroom strategically defining security and network protocols with a CISO or IT Director.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Massive Scale Hardware / IoT Deployment Experience:\u0026lt;/strong\u0026gt; Extensive and demonstrated experience architecting and executing the deployment of physical hardware, industrial AV equipment, enterprise networking gear, or complex IoT sensor networks at a massive, multi-site scale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Advanced Cross-Functional Leadership \u0026amp;amp; Fluency:\u0026lt;/strong\u0026gt; You are a diplomatic leader who can draw clear, accountable boundaries. You have the judgment to know when a systemic problem requires a Principal FDE (software/code architecture) vs. when it requires the CS team (user adoption and workflow training), and you take ownership of driving the resolution through the appropriate channels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Generous Paid Time Off\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Free Snacks and Fun Times\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;At Relay, we\u0026#39;re building something special, and we believe our relationships with each other and our customers are the foundation of our success. This is a fully onsite role at our Raleigh, NC headquarters, with up to 50% travel expected. In-office presence is the norm when not traveling.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":298855,"name":"Solutions Engineering","child_ids":[],"parent_id":29156}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7816519","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413036,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7816519,"updated_at":"2026-05-12T13:12:19-04:00","requisition_id":"404","title":"Senior Director, Sales","company_name":"Relay","first_published":"2026-04-16T08:15:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;Relay\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Industrial is the future of Relay. We are seeking a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Director of Sales\u0026lt;/strong\u0026gt; to serve as the primary architect and leader of our Industrial motion. This is a \u0026quot;builder and scaler\u0026quot; role for a leader who has previously built high-growth sales organizations from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Reporting directly to the VP of Sales, you will be responsible for the growth, development, and strategy of the entire Industrial vertical/sector within Relay. You will manage a team of Sales Directors and hold ultimate accountability for the velocity and health of our market expansion.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enterprise Motion Engineering \u0026amp;amp; GTM Strategy\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Distill elite-level enterprise expertise into a formal, repeatable sales motion. Transition from \u0026quot;lead-by-example\u0026quot; to \u0026quot;lead-by-system,\u0026quot; ensuring individual closing intuition is codified into team-wide institutional knowledge.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Act as the executive sponsor and strategic closer for high-stakes, market-defining pursuits. Directly spearhead the penetration of flagship industrial accounts to secure \u0026quot;lighthouse\u0026quot; partnerships that establish market dominance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Engineer specialized playbooks tailored to the nuances of the physical economy. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Refine procurement and operational strategies to circumvent legacy hurdles, accelerating time-to-value within complex industrial landscapes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team Architecture \u0026amp;amp; People Strategy\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Design and execute the organizational structure for the Industrial sales team, moving from initial pods to a full-scale department.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Manage, coach, and develop a team of Sales Directors, ensuring they are effectively leading their respective AEs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own the people strategy—hiring, onboarding, and continuous professional development—to ensure we have the best \u0026quot;players\u0026quot; in the industry.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Industrial Market Strategy \u0026amp;amp; Playbook Design\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Develop and codify the \u0026quot;Relay Industrial Playbook,\u0026quot; including repeatable processes for Trials/POCs, MSA negotiations, and enterprise procurement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Identify bottlenecks in the sales cycle and implement strategies to increase deal velocity and win rates across all industrial segments (Auto, Steel, Food \u0026amp;amp; Bev, Logistics).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Stay ahead of industrial trends to help Directors refine their specific segment strategies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Ecosystem \u0026amp;amp; Roadmap Influence\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Act as the primary bridge between the field and internal stakeholders (Product, Engineering, Marketing).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Based on high-level sales feedback, maintain a strong POV on the product roadmap to ensure Relay remains the leader in frontline AI technology.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ensure seamless internal synchronization between BD, Account Management, and Operations to support massive multi-site deployments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Proven Builder:\u0026lt;/strong\u0026gt; You have a track record of building and scaling sales teams from $10M to $50M+ ARR in the Industrial or Manufacturing space, within an Industrial-focused SaaS or IoT environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Second-Line Leader:\u0026lt;/strong\u0026gt; You have 3+ years of experience directly managing other managers (Managers, Directors) and understand how to drive results through others.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;An Industrial Expert:\u0026lt;/strong\u0026gt; Deep expertise in the \u0026quot;Physical Economy\u0026quot;—you understand the nuances of plant operations, industrial procurement, and long-term enterprise partnerships.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Process Obsessed:\u0026lt;/strong\u0026gt; You don’t just \u0026quot;sell,\u0026quot; you build systems. You have expertise in MSA processes, POC-to-Production conversions, and Salesforce hygiene.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Must be based in or willing to relocate to \u0026lt;strong\u0026gt;Raleigh, NC\u0026lt;/strong\u0026gt; (Full-time in-office at our amenity-rich campus).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of Sales leadership, with specific experience (3+ years) as a second-line leader in an Industrial-focused SaaS or IoT environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Ability to travel up to 40% to engage with key customers and support field teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree required; MBA or equivalent experience preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;High Impact:\u0026lt;/strong\u0026gt; 47% of revenue comes from $100K+ ARR customers with a 135% NRR.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Innovation:\u0026lt;/strong\u0026gt; Work with award-winning AI tools like TeamTranslate™ (500% YoY growth).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Culture:\u0026lt;/strong\u0026gt; 100% paid health insurance and a commitment to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;If you are a builder who wants to drive a critical, game-changing vertical in a hyper-growth company, we want to hear from you.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":65734,"name":"Sales","child_ids":[151037],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7917995","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3437852,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7917995,"updated_at":"2026-06-02T09:30:00-04:00","requisition_id":"416","title":"Senior Director, Supply Chain ","company_name":"Relay","first_published":"2026-05-12T13:39:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn’t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of \u0026quot;Relayers\u0026quot; to help us digitize the final frontier of the workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why Relay?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work at the Edge of Innovation: \u0026lt;/strong\u0026gt;We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Massive Scale: \u0026lt;/strong\u0026gt;Be part of a solution and platform that processes over 1 billion data points every week. Our tech isn\u0026#39;t just \u0026quot;cool\u0026quot;—it’s essential infrastructure designed for the global economy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hyper-Growth Trajectory: \u0026lt;/strong\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to help us build the Intelligent System of Action?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the team:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Hardware \u0026amp;amp; Supply Chain team at Relay drives the end-to-end lifecycle of our physical devices—from component sourcing and supplier partnerships to logistics, fulfillment, and inventory management. As Relay scales rapidly and expands its device ecosystem, a world-class supply chain function is essential to ensuring our products reach customers reliably, cost-effectively, and at the quality our Fortune 500 clients demand.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a \u0026lt;strong\u0026gt;Senior Director of Supply Chain\u0026lt;/strong\u0026gt; to build and lead Relay’s supply chain strategy as we scale our hardware business. You will own all aspects of supply chain—procurement, vendor management, logistics, fulfillment, and demand planning—while partnering closely with Engineering, Finance, and Operations to ensure on-time delivery and cost efficiency across our growing product portfolio. This role is open to Raleigh, Chicago, or remote candidates.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior leadership role with company-wide impact. You will build and mentor a high-performing supply chain team, establish the systems and processes needed to support hyper-growth, and be a key decision-maker as Relay continues to scale toward its next major milestones. This role reports to the Chief Customer Officer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Please note that we prefer this hire to be based in either our Raleigh HQ or in the Chicago, IL geographic area. For the ideal candidate we will consider a remote hire.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hardware Procurement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Sourcing: \u0026lt;/strong\u0026gt;Own the end-to-end procurement strategy for hardware and accessories, ensuring supply continuity and competitive pricing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Component Lifecycle Management: \u0026lt;/strong\u0026gt;Monitor component availability, manage end-of-life transitions, and proactively identify alternate sources to mitigate supply risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cost Optimization: \u0026lt;/strong\u0026gt;Drive year-over-year cost reduction through strategic negotiations, volume leverage, and working capital efficiencies.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vendor Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Supplier Relationships: \u0026lt;/strong\u0026gt;Build and manage a portfolio of strategic supplier partnerships with clear SLAs and performance KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contracts \u0026amp;amp; Compliance: \u0026lt;/strong\u0026gt;Lead supplier negotiations, contract execution, and ongoing compliance monitoring to protect Relay’s interests and uphold quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Management: \u0026lt;/strong\u0026gt;Develop dual-source strategies and contingency plans for critical components to ensure supply resilience across geopolitical and market disruptions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Logistics \u0026amp;amp; Fulfillment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Logistics: \u0026lt;/strong\u0026gt;Oversee inbound and outbound freight, customs compliance, and 3PL partnerships to ensure cost-efficient, on-time delivery to Relay’s customers and distribution centers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Order Fulfillment: \u0026lt;/strong\u0026gt;Partner with Sales Operations and Customer Success to optimize fulfillment workflows, reduce lead times, and meet the high service expectations of Relay’s Fortune 500 customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Circular Economy: \u0026lt;/strong\u0026gt;Design and manage efficient reverse logistics processes for device returns, refurbishment, and end-of-life disposition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Demand \u0026amp;amp; Inventory Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demand Forecasting: \u0026lt;/strong\u0026gt;Collaborate with Sales, Finance, and Product to develop accurate demand forecasts that align supply commitments with business growth projections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inventory Optimization: \u0026lt;/strong\u0026gt;Establish inventory policies and safety stock models that balance working capital efficiency with customer service levels across a multi-SKU hardware portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;S\u0026amp;amp;OP Leadership: \u0026lt;/strong\u0026gt;Lead the Sales \u0026amp;amp; Operations Planning (S\u0026amp;amp;OP) process, driving cross-functional alignment on supply, demand, and financial targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Enabled Planning:\u0026lt;/strong\u0026gt; Evaluate and deploy AI tools across forecasting, inventory optimization, and supplier risk monitoring—partnering with Data and Engineering to embed predictive and generative AI into core supply chain workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required/Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Supply Chain Management, Operations, Business, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years\u0026lt;/strong\u0026gt; of supply chain experience, with at least \u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in a senior leadership role overseeing procurement, logistics, and/or planning functions, or an equivalent combination of education and experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing hardware supply chains at scale, ideally for consumer or enterprise electronics products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with contract manufacturer (CM) and ODM relationships, including negotiations and quality management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and proficiency with ERP/supply chain planning systems (e.g., NetSuite, SAP, Oracle).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional cross-functional communication skills with the ability to influence at all levels, from engineering teams to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA or advanced degree in Supply Chain, Operations, or a related discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling supply chain operations at a hyper-growth hardware or IoT company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with telecommunications hardware, ruggedized devices, or enterprise IoT product categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience evaluating or deploying AI tools for demand forecasting, inventory optimization, or supplier risk monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting \u0026lt;strong\u0026gt;LIT\u0026lt;/strong\u0026gt; in an environment that fosters learning, impact, and teamwork (LIT), where we can \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;*CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; the best work of our lives. We call this \u0026lt;strong\u0026gt;BWIML\u0026lt;/strong\u0026gt; (pronounced \u0026lt;em\u0026gt;bee wimmel\u0026lt;/em\u0026gt; = Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It’s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you’ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New Parent Bonus + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A vibrant, collaborative campus culture with community events, celebrations, and team gatherings that bring Relayers together\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":222247,"name":"Operations","child_ids":[32548,32550],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7600408","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3353728,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7600408,"updated_at":"2026-06-01T15:05:13-04:00","requisition_id":"366","title":"Strategic Account Director","company_name":"Relay","first_published":"2026-02-09T17:46:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic Account Director, you\u0026#39;ll be the cornerstone of key Relay customer relationships. You\u0026#39;ll be a strategic partner to leaders and end users at individual site deployments within Relay’s most strategic logos (\u0026lt;em\u0026gt;Fortune 50 companies\u0026lt;/em\u0026gt;), deeply understanding their use cases \u0026amp;amp; performance, overarching business priorities, technology stack, and desired outcomes. Your ability to combine relationship management, clear internal and external communication, and a data-driven approach to performance measurement will be key to fostering long-term partnerships and maximizing customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role will be defined by:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong NPS scores and product engagement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent and meaningful feedback from sites on product performance and use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discovery of new stakeholders and product opportunities (growth \u0026amp;amp; use cases) within the logo through strong site-level relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to brief on client business priorities, tech stack insights, and where Relay fits into and can support broader business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client retention and site-level growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relationship Management\u0026lt;/strong\u0026gt;: Build and nurture strong, trusted relationships with key stakeholders across site-level client organizations, from end-users to management. Act as the primary point of contact for all post-sales activities, ensuring high levels of client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Advocacy \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;: Proactively identify opportunities for product adoption, expansion, and new use cases within existing deployments. Advocate internally for client needs and collaborate with product, customer success, and support teams to ensure their success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;: Monitor and analyze client usage, health metrics, and performance data to proactively identify trends, opportunities, and risks. Develop and present data-driven insights and recommendations to optimize their use of our solutions and achieve their business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Acumen: \u0026lt;/strong\u0026gt;Develop a deep understanding of our clients\u0026#39; technology stacks, infrastructure, and workflows. Be able to confidently discuss requirements and potential challenges, bridging the gap between business needs and technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Issue Resolution \u0026amp;amp; Escalation:\u0026lt;/strong\u0026gt; Partner closely with Customer Success and Support to effectively manage and resolve client issues and escalations in a timely and professional manner, coordinating with internal teams as needed to ensure swift resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Reviews\u0026lt;/strong\u0026gt;: Lead regular business reviews with clients to review performance, showcase value, and align on future strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feedback Loop:\u0026lt;/strong\u0026gt; Gather and synthesize client feedback to contribute to product development, service improvements, and overall customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in account management, customer success, or strategic consulting, specifically managing high-value, Fortune 500 enterprise-level accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience working with complex technology stacks or SaaS infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building and nurturing trusted, long-term relationships with stakeholders across all levels, from end-users to management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at analyzing client usage, health metrics, and performance data to provide actionable insights and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possesses a deep understanding of complex technology stacks, infrastructure, and workflows to bridge the gap between business needs and technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits strong internal and external communication skills for briefing business priorities and leading regular business reviews with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at identifying new stakeholders and expansion opportunities (growth and use cases) within existing strategic logos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated partnership skills with Customer Success and Support teams to quarterback a pod-structured effort to manage and resolve client issues and escalations professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in synthesizing client feedback and acting as the voice of the customer internally to contribute to product development and overall service improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise using data analytics tools (e.g., Salesforce, Tableau, or internal health dashboards) to monitor usage metrics and deliver quarterly business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently maintains high Net Promoter Scores (NPS) and manages site-level relationships across large organizations with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieved measurable success in identifying expansion opportunities and maintaining a client retention rate of 90% or higher within a strategic portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree from an accredited institution or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with people management is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location and Travel Expectations\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we\u0026#39;re building something special, and we believe our relationships with each other and our customers are the foundation of our success. Our hybrid work model is designed to foster these connections, giving you the best of both worlds: the power of in-person collaboration and the flexibility you need. We ask our teams to work from our amazing Raleigh headquarters on Mondays, Wednesdays, and Fridays.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We expect this role to travel up to 50% domestically.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 40 of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt; With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt; Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;benefits and perks means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":125846,"name":"Business Development","child_ids":[349236],"parent_id":65735}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7939172","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3449362,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7939172,"updated_at":"2026-06-02T09:41:10-04:00","requisition_id":"419","title":"Technical Support Specialist III","company_name":"Relay","first_published":"2026-05-21T16:17:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Relay\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026amp;nbsp;is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It is an incredibly exciting time to be joining Relay, given we\u0026#39;ve recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Support team is the frontline voice of Relay — the first point of contact for our customers and a critical driver of product feedback, customer retention, and team knowledge. We support customers across multiple channels, collaborate closely with internal teams, and take pride in resolving complex issues with clarity and care. We utilize Zoho Desk, Zoho CRM, HubSpot, Zoom, and Google Meet.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Technical Support Specialist III to serve as the team’s deepest technical expert and primary internal resource for complex problem-solving, documentation standards, and peer development. As a high-performing self-starter with a rigorous troubleshooting mindset, you are equally comfortable driving independent projects to completion as you are collaborating across teams to solve systemic issues. This is the top of the individual contributor track—the person everyone turns to for the hardest cases—who balances technical mastery with a heart for the customer, leading with empathy even in high-pressure situations. The ideal candidate has mastered the Relay platform, communicates with clarity, and takes genuine pride in elevating their teammates and the customer experience alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise \u0026amp;amp; Escalation Support:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the team\u0026#39;s senior technical authority — handling the most complex, ambiguous, and high-stakes support cases independently and with consistent quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary escalation resource for teammates across Support tiers, helping them think through difficult situations and driving issues to resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain expert-level command of all Relay systems and tools, understanding deeply how they interact and impact the customer journey\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation \u0026amp;amp; Knowledge Management:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring problems and gaps before they escalate; develop or refine SOPs based on learnings and ensure documentation is thorough, accurate, and accessible to the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce team resources — templates, SOPs, troubleshooting guides — that scale best practices and reduce resolution time across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support system-related onboarding for new team members and serve as a go-to resource on tool best practices and system navigation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Feedback \u0026amp;amp; Roadmap Awareness:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute frequent, high-quality product feedback using the aggregated voice of the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze and synthesize recurring themes from customer tickets to provide high-impact, data-driven feedback to Product and Engineering; act as a persistent advocate for fixes and enhancements that resolve systemic issues and improve the overall customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help teammates correctly identify and communicate bugs, feature requests, and working-as-designed behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep, current understanding of the product roadmap and its implications for customer experience and team readiness\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product, Engineering, and Operations — serving as a knowledgeable and credible point of contact for Support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize customer feedback and support trends to surface systemic experience gaps, bringing findings and recommendations to leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;On-Call \u0026amp;amp; Travel:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in a week-long on-call support rotation approximately once every two months\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Less than 5% domestic travel as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in technical support, with a demonstrated track record of handling the highest-complexity cases in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level proficiency across support systems and tools, with a deep understanding of how they interact in a B2B SaaS or hardware/software environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data analysis skills; fluent in SQL and BI tools, with the ability to synthesize multiple data sources and surface meaningful findings through reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile in adopting and mastering emerging AI technologies; able to utilize AI as a force multiplier for root-cause analysis while providing feedback on how AI-driven features impact the broader product ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop and maintain high-quality documentation, SOPs, and knowledge base resources that others rely on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A natural teacher — comfortable coaching peers, sharing knowledge proactively, and giving and receiving feedback at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including the ability to present findings and recommendations to internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional instincts — knows when and how to engage the right teams to resolve complex issues efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-directed and composed under pressure; a stabilizing presence in high-stakes or ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive and adapt in a startup environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Technical Skills \u0026amp;amp; Tools:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mastery of Root-Cause Analysis:\u0026lt;/strong\u0026gt; Possesses a sophisticated troubleshooting mindset characterized by the ability to isolate \u0026quot;one-off\u0026quot; anomalies from systemic trends. By expertly deducing variables and leveraging deep product knowledge, this individual navigates complex ecosystems to identify underlying issues and asks the critical questions that bridge the gap between symptoms and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CRM \u0026amp;amp; ticketing\u0026lt;/strong\u0026gt;: Proficient in ticketing and CRMs; we use Zoho and HubSpot. They can navigate these systems to work on tickets, review customer account information, pull reports, and recommend adjustments to make day-to-day operations easier.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Observability \u0026amp;amp; diagnostics\u0026lt;/strong\u0026gt;: Comfortable navigating platforms to investigate system health, review logs, and identify the origin of platform performance issues in collaboration with Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident Command:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;Acts as the first responder during outages, leading incident response efforts by delegating tasks, managing stakeholder communications via status pages, and overseeing the end-to-end escalation process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; infrastructure awareness\u0026lt;/strong\u0026gt;: Demonstrates a strong conceptual understanding of AWS-hosted environments and modern cloud architecture. This individual can interpret infrastructure-related signals and system health indicators to differentiate between platform-wide outages and isolated customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;IoT \u0026amp;amp; connectivity fundamentals\u0026lt;/strong\u0026gt;: Deep understanding of cellular (LTE/5G) and Wi-Fi network architecture. Ability to diagnose complex connectivity failures by isolating variables between hardware performance, software configuration, and environmental interference. Experienced in troubleshooting diverse networking environments, including enterprise Wi-Fi handoffs and signal propagation in challenging indoor locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API \u0026amp;amp; log familiarity\u0026lt;/strong\u0026gt;: Able to read and interpret API responses and log data to support troubleshooting of customer integrations and escalations alongside Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling breadth\u0026lt;/strong\u0026gt;: Comfortable navigating complex software ecosystems and utilizing developer tools (such as ADB, browser inspectors, or network logs) to assist in deep-dive debugging. Demonstrates sufficient awareness of backend and infrastructure workflows to act as a primary stakeholder in identifying tooling needs and facilitating high-level technical escalations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: company, culture \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what happy, engaged team members can achieve. Our ever evolving list of\u0026lt;strong\u0026gt; benefits \u0026lt;/strong\u0026gt;means you\u0026#39;ll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we offer...\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor led classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":32550,"name":"Customer Support","child_ids":[],"parent_id":222247}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7698011","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3383843,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7698011,"updated_at":"2026-06-01T15:06:56-04:00","requisition_id":"389","title":"Vice President of Financial Planning and Analysis (FP\u0026A)","company_name":"Relay","first_published":"2026-03-10T12:20:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Relay (\u0026lt;a href=\u0026quot;http://www.relaypro.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;www.relaypro.com\u0026lt;/a\u0026gt;), a dynamic and rapidly growing venture-backed technology company based in Raleigh, NC, is on a mission to revolutionize frontline work. For decades, technology has supercharged desk workers while leaving behind the 80% of the global workforce who don’t sit at desks. The result is a staggering 90% productivity gap between information workers and frontline teams. At Relay, our mission is to close this gap by building the Intelligent System of Action that helps frontline teams SOAR. We’re building tools that meet frontline workers where they are, capturing tribal knowledge, and turning communication into action. By leveraging our connected cloud ecosystem and AI, we empower these essential teams to communicate more effectively, work more safely, and operate more productively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a high-growth, venture-backed technology company \u0026lt;em\u0026gt;with IPO ambitions\u0026lt;/em\u0026gt;, we have already been recognized for our trajectory, ranking #175 on the Deloitte Technology Fast 500.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Culture\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an innovative, mission-driven team dedicated to revolutionizing how frontline workers operate.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We balance a high-velocity work cadence with a low-ego, collaborative spirit. This is a true meritocracy designed for high-impact leaders who are comfortable operating at the highest levels, including frequent strategic engagement with our senior leadership team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mission \u0026amp;amp; Opportunity - Vice President FP\u0026amp;amp;A\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Vice President of Financial Planning and Analysis (FP\u0026amp;amp;A), you will lead the function during a defining phase of Relay’s growth. Reporting directly to the Chief Financial Officer, this is a tactical and strategic leadership role for a proven finance leader to serve as a trusted thought partner and advisor to the senior leadership team. You will be responsible for building a best-in-class FP\u0026amp;amp;A function and, over time, instilling public company rigor long before a potential IPO. You will do so by building the FP\u0026amp;amp;A function into a force that delivers data-driven decision support and translates complex financial insights into actionable recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of \u0026quot;Relayers\u0026quot; to help us digitize the final frontier of the workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work at the Edge of Innovation: \u0026lt;/strong\u0026gt;We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Massive Scale: \u0026lt;/strong\u0026gt;Be part of a platform that processes over 1 billion data points every week. Our tech isn\u0026#39;t just \u0026quot;cool\u0026quot;—it’s essential infrastructure for the global economy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LIT Culture (Learning, Impact, Teamwork):\u0026lt;/strong\u0026gt; We pride ourselves on an environment where early-career professionals have a seat at the table and see their work immediately impact global brands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hyper-Growth Trajectory: \u0026lt;/strong\u0026gt;With massive growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Best-in-Class Perks:\u0026lt;/strong\u0026gt; Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will own Relay’s financial model and the planning infrastructure that collectively inform, guide, and support decision-making across the company. As a hands-on leader, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and continually advance the financial model to be a strategic tool capable of real-time decision support and proactive scenario planning. This means dialing in on the various critical drivers of our business and developing a deep understanding of how these variables change and impact our P\u0026amp;amp;L.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the continuous improvement of FP\u0026amp;amp;A planning infrastructure - think systems, tools, processes - to enhance efficiency, accuracy, and scalability.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spearhead AI Strategy and Automation into the finance stack to automate routine reporting, streamline and unify disparate data sources, automate manual data orchestration, assist in financial modeling, enhance predictive forecasting accuracy, and identify real-time anomalies in business performance.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and establish rigor around our monthly and quarterly forecasting with clear variance analysis and action-oriented insights to improve forecasting methodologies and/or business performance.\u0026amp;nbsp; Extreme ownership and excellence in forecasting are critical to accurately inform expectations for our board, investors, and operating plan.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and execution of the company’s financial planning process, which means owning the annual operating plan (budget) process end-to-end in close partnership with the senior lead team and ultimately developing a mid-term and long-range plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a strategic finance leader, you will drive enterprise value-maximizing strategies, evaluate and recommend optimizing our business model (Hardware as a Service), and ultimately develop a mid-term and long-range plan.\u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage complex department budgets and headcount planning in close collaboration with cross-functional and go-to-market teams to ensure alignment against plan and efficient scaling. Ultimately, recommend cost-optimization opportunities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own company-wide KPIs and dashboards. Design and deliver monthly and quarterly business reviews with senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop board materials and investor materials, including preparing and presenting diligence materials within fundraising and diligence workstreams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale, mentor, and develop a high-performing, world-class FP\u0026amp;amp;A team.\u0026amp;nbsp; You will exponentially increase engagement and opportunities to serve through interaction with cross-functional leaders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial acumen:\u0026lt;/strong\u0026gt; You have 10+ years of progressive experience, with at least 5 years of experience in a leadership role, across FP\u0026amp;amp;A, strategic finance, management consulting, and/or investment banking.\u0026amp;nbsp; Strong preference to those with management consulting, investment banking, or Corporate FP\u0026amp;amp;A at premier high-growth public or private technology leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership experience at a B2B SaaS, or combined software/hardware company, preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Functional expertise:\u0026lt;/strong\u0026gt; You have proven experience leading planning, forecasting, and reporting efforts for a company of scale with significant experience partnering with go-to-market and cross-functional teams.\u0026amp;nbsp; You have hands-on experience with complex financial modeling and the ability to produce high-caliber visual presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Functional experience\u0026lt;/strong\u0026gt;: You have significant experience in operational finance and have installed and matured financial planning processes to support high growth that are scalable to provide accurate financial capability that enables business success. You are ready to bring public company rigor to high-growth technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High velocity operator\u0026lt;/strong\u0026gt;: You have a bias for action and thrive in a fast-paced, ambiguous environment, and bring a builder and continuous improvement mentality to designing processes and financial infrastructure that scale with the business.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional analytical abilities\u0026lt;/strong\u0026gt;: You have an affinity for numbers and naturally synthesize and process information efficiently. You have a knack for simplifying a complex confluence of variables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional communication\u0026lt;/strong\u0026gt;: You have outstanding written and verbal communication skills with the ability to present complex financial information to diverse audiences. You are relationship-oriented and have experience and a track record of developing relationships.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owner mentality\u0026lt;/strong\u0026gt;: You practice extreme ownership and take accountability for this mission in a dynamic environment.\u0026amp;nbsp; Accordingly, you rely on building systems and processes to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong people leader\u0026lt;/strong\u0026gt;: Experience building and developing high-performing teams with clear ownership, accountability, and growth paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrity\u0026lt;/strong\u0026gt;: You maintain the highest standards and are trustworthy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s degree in Finance, Accounting, Economics, or related field (MBA a plus).\u0026amp;nbsp; You have familiarity and understanding of US GAAP and/or the ability to partner closely with Accounting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous Paid Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free Snacks and Fun Times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Join Us On-Site in Raleigh!\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Relay, we\u0026#39;re building something special, and we believe our relationships with each other and our customers are the foundation of our success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our leadership team maintains a strong in-office presence to foster creativity and connection. \u0026lt;strong\u0026gt;Candidates for this role should expect to work in person 5 days a week at our Raleigh, NC office.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":298856,"name":"FP \u0026 A","child_ids":[],"parent_id":29154}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/relaypro/jobs/7913824","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3434261,"location":{"name":"Raleigh, NC"},"metadata":null,"id":7913824,"updated_at":"2026-06-01T15:09:31-04:00","requisition_id":"413","title":"Workplace and Events Manager","company_name":"Relay","first_published":"2026-05-11T16:10:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://relaypro.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Relay\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt; is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn\u0026#39;t work at a desk.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why Join Relay?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Proven Winner:\u0026lt;/strong\u0026gt; Join a hyper-growth company trusted by over 10% of the Fortune 500 and continuing to move up market with massive impact and success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;High Value, High Impact:\u0026lt;/strong\u0026gt; With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Market-Leading Innovation:\u0026lt;/strong\u0026gt; The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;World-Class Leadership:\u0026lt;/strong\u0026gt; Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Relay Culture:\u0026lt;/strong\u0026gt; Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to \u0026quot;Best Work In My Life\u0026quot; (BWIML).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;If you\u0026#39;re passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that\u0026#39;s shaping the future of frontline work, we encourage you to explore opportunities at Relay!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;We’re looking for a strategic, execution-obsessed Events and Facilities Manager to lead two of the most visible functions on our team: events and facilities. You’ll set the vision and own the outcomes — from all-hands events and large-scale offsites to company-wide celebrations — while ensuring our physical space reflects our culture and scales with our growth.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;You’re a strategic leader and connector who thrives on logistics, excels at cross-functional influence, and takes real pride in building programs that scale. You’re proactive and decisive — just as comfortable setting the strategy for next year’s events calendar as you are negotiating a vendor contract.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role will require you to be on-site 5 days a week to ensure all facilities, catering, and events are being managed appropriately. This role also requires the ability to travel off-site to support events held in different locations around the Triangle area.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Event Planning \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Lead the strategy, planning, and execution of a wide range of company events — including large-scale off-sites and kickoffs (SKO/CKO), seasonal socials, team celebrations, fundraisers, and community engagement events\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own the full event lifecycle end-to-end: setting strategy and objectives, concept and agenda development, venue and vendor sourcing, budget ownership, cross-functional coordination, and on-site execution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Serve as a strategic partner to senior leadership, business partners, and cross-functional stakeholders — translating business priorities into event strategies that drive connection, culture, and results\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Manage vendor and partner relationships — including branded merchandise partners, venues, caterers, and activity vendors — ensuring quality, value, and on-brand experiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Build and own a scalable events infrastructure — including playbooks, run-of-show templates, planning checklists, and vendor rosters — so the function can grow without losing quality or speed\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Establish and own a feedback loop post-events — synthesizing insights, reporting on outcomes, and using data to continuously raise the bar on future experiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Facilities \u0026amp;amp; Space Management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own the overall facilities function — setting standards, overseeing day-to-day operations, directing vendor relationships, and ensuring our physical environment reflects our culture and enables how teams do their best work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Drive space planning strategy, including developing multi-phase office layout plans, managing seating assignments, and leading workspace transitions that keep pace with company growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own relationships with facilities vendors and building management, handling maintenance requests, supplies, and office operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own the lease agreements process with our building management\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Proactively identify opportunities to improve the office environment — from traffic flow and team neighborhoods to amenities and signage\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own onsite logistics for external visitors, guests, and community programs (e.g., job shadowing days, campus partnerships), ensuring a consistently professional and welcoming experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Catering \u0026amp;amp; Food Programming\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Serve as the sole point of contact for all catering associated with our onsite vendor — owning the relationship, coordinating logistics, and ensuring seamless execution for every order\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Manage recurring weekly breakfast and lunch programs, handling menu planning, headcount tracking, scheduling, and any last-minute changes with the vendor\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Coordinate all event-related catering needs — from team socials and offsites to all-hands meetings and client-facing events — ensuring food and beverage experiences are on-brand, on-budget, and well-executed\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Proactively communicate catering details to internal stakeholders and ensure dietary needs, allergies, and preferences are consistently accounted for\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Track catering spend, review invoices for accuracy, and identify opportunities to optimize cost without compromising the team member experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Build and maintain catering order templates, lead times, and vendor SOPs so the process is reliable, repeatable, and easy to hand off\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Community \u0026amp;amp; Team Member Experience\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Responsible for communicating relevant org-wide communications regarding campus updates, emergency notices, and any other pertinent information to ensure we are adhering to the policies of our campus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Lead community engagement efforts, including designing and hosting external programs like high school job shadowing days and driving internal team member participation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner with the broader People Services team to shape team member engagement strategy, seasonal programs, and culture moments — bringing your expertise in events and space to elevate the full team member experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner with the Recruiting team to support off-site recruiting events to ensure they are set up well to represent our brand and career opportunities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Drive People Services team projects and initiatives, leveraging your operational expertise and strategic perspective to move work forward and raise the quality of everything the team builds\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What Were Looking For:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience And Skills:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;5+ years of experience in event management, facilities management, or a closely related function — with a track record of leading complex, multi-stakeholder programs in a fast-paced corporate environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Demonstrated ability to manage a high volume of concurrent events and projects at varying scales — without dropping details or losing your composure\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience managing vendor relationships and negotiating contracts or pricing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong budget ownership experience — developing annual budgets, managing spend across multiple programs, identifying efficiencies, and presenting financial summaries to leadership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Demonstrate a nimble, tech-savvy approach to project management by leveraging our core stack, including Notion, Google Workspace, and AI tools such as Claude and Gemini. You should have a proven track record of staying organized in fast-paced environments and a history of quickly mastering new platforms (e.g., Asana, Trello, Canva), ensuring our workflows remain modern and efficient.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Strong executive communication skills — you keep senior stakeholders informed, influence without authority, and navigate ambiguity with clarity and confidence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-weight: bold;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to be on-site 5 days a week for facility needs and ability to travel off-site for events when needed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;A strategic planner and operator — you think three steps ahead, build systems that scale, and know how to translate vision into flawless execution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Resourceful and solutions-oriented — when something goes sideways (and it will), you adapt quickly and keep things moving\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;A connector who builds genuine relationships across the organization and knows that the best events happen because of the people behind them\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Detail-oriented without losing sight of the bigger picture — you hold yourself accountable to the seating chart AND to whether the event actually moved the needle\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Energized by variety — no two days look the same, and that\u0026#39;s exactly how you like it\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Team-first mindset — you take pride in making the people around you and the company look great\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About us: Relay culture, benefits \u0026amp;amp; perks:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Our culture hinges on Relayers getting\u0026lt;strong\u0026gt; LIT\u0026lt;/strong\u0026gt; up in an environment that fosters learning, impact, and teamwork (LIT) where we can *\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;CHASE*\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;the best work in our lives. We call this\u0026lt;strong\u0026gt; BWIML \u0026lt;/strong\u0026gt;(pronounced \u0026lt;em\u0026gt;bee wimmel = \u0026lt;/em\u0026gt;Best Work In My Life)!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;It\u0026#39;s truly amazing what engaged team members can achieve together. Our ever-evolving list of \u0026lt;strong\u0026gt;benefits and perks\u0026lt;/strong\u0026gt; means you\u0026#39;ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;At Relay, we offer...\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Generous Paid Time Off\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;401(K) Savings Plan + Company Match\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Baby Cash Reward + Paid Parental Leave\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Free Snacks and Fun Times\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Latest tech, standing desks, and all the accessories and software you need to succeed in your role\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ready to build something great with us? We can\u0026#39;t wait to hear from you.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":27835,"name":"People Services","child_ids":[],"parent_id":222245}],"offices":[{"id":19241,"name":"Relay, Inc","location":"Raleigh, NC, United States","child_ids":[336187,374285],"parent_id":null}]}],"meta":{"total":28}}