{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/reflex/jobs/5370358008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522446008,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":5370358008,"updated_at":"2026-07-24T15:22:54-04:00","requisition_id":"13","title":"Customer Support Coordinator","company_name":"Reflex","first_published":"2026-07-24T15:22:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Customer Support Coordinator\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Austin, TX\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About Reflex\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Reflex is building the infrastructure that powers modern retail labor. By 2030, Reflex aims to be the largest retail workforce in the world without owning a single store.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;More than 16 million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex solves this through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform lets stores flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We\u0026#39;re scaling fast with some of the most notable brands in retail and are live in more than 1,200 active stores across the US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;The Customer Support Coordinator oversees store-level execution for national brands, ensuring accurate system setup, proactive communication, and consistent quality across locations. This role partners directly with internal and external teams, supporting Account Management and Operations at the start of new customer relationships and, as those relationships mature, store-level leadership within our customer accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re the internal operational owner of customer setup and maintenance at both the brand and location level across multiple systems, and the primary external point of contact for store-level needs, owning escalations from intake to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct ownership of Boutique customer accounts and lifecycles (fewer than 3 stores or a single market)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New store setup across all required systems, including accurate contact information, latitude/longitude, hours of operation, billing and pay rates, and location-specific notes for workers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worker-facing configuration, including but not limited to “What to Expect,” wardrobe policy, and brand-provided training documents and media\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitoring store-level trends and initiating outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting a quality experience and marketplace health, partnering directly with Market Operations to protect store-level performance, for example by:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributing to store dispatch and overbooking strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing worker reviews to ensure coaching where relevant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flagging recurring friction and recommending structural improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Delivering clear, actionable reporting and follow-ups to cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardizing and documenting configuration, maintenance, and reporting best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How You Will Work\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role requires hands-on ownership, attention to detail, service orientation, and collaborative communication. You should expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work across multiple systems simultaneously while maintaining accuracy and meeting deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact daily with cross-functional teams to support the overall success of the organization, with emphasis on Account Management and Marketplace Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop close knowledge of customer engagements that supports proactive triage, using data to inform decisions and recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities within current workflows, systems, and processes, and contribute meaningfully to solving them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like (3–6 Months)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stores are set up accurately and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Store managers feel supported and confident using Reflex\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalations are resolved quickly and professionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality trends are identified early and addressed systematically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;National brands experience consistent execution across locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Account Managers are freed up to focus on strategic partnerships at the corporate level\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–2 years in customer success, account coordination, client services, or retail/store operations (direct marketplace or multi-location retail experience is a plus, not a requirement)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail — you catch setup errors and inconsistencies before they affect a store\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across multiple systems and tools simultaneously while maintaining data accuracy and meeting deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Service-oriented communication style, with the judgment to tailor tone between corporate stakeholders and store-level staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to triage and prioritize escalations, knowing when to resolve directly versus loop in Marketplace Ops or Account Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to use AI tools and technology to improve productivity and accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using data and reporting to spot trends and inform recommendations, rather than waiting to be told there\u0026#39;s a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication, including comfort delivering structured updates to cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with standard office and reporting tools (Excel/Google Sheets, email, CRM or ticketing platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in a fast-scaling environment where processes are still being built and refined\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4057154008,"name":"Retail","child_ids":[],"parent_id":null}],"offices":[{"id":4034022008,"name":"HQ","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/reflex/jobs/5107096008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4421248008,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":5107096008,"updated_at":"2026-06-03T13:39:29-04:00","requisition_id":"9","title":"Head of Engineering","company_name":"Reflex","first_published":"2026-02-18T11:30:19-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Austin, TX (Hybrid)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Early-stage, venture-backed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Reflex\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex is building the infrastructure that powers modern retail labor. By 2030, Reflex will look like the largest retail workforce in the world without owning a single store.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;More than sixteen million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex addresses this problem through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform enables stores to flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We’re scaling fast with some of the most notable brands in retail and are live in over 1,200+ active stores in the US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a structurally complex, two-sided marketplace with real-world operational constraints. Reflex has demonstrated that the model works, with national retailers, growing marketplace liquidity, and rapid expansion. Backed by leading investors and operating at the Series A stage, the company is now focused on building durable systems that scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Notable Investors: Indicator Ventures, Canaan Partners, Precursor Ventures, Sugar Capital, ATX Venture Partners, Clutch VC, Active Capital, Red Swan Ventures, Gaingels, and several industry thought leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex is hiring a Head of Engineering to own the \u0026lt;strong\u0026gt;technical strategy, delivery execution, and operational maturity\u0026lt;/strong\u0026gt; required to scale our platform for the next stage of growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a foundational builder role, not a caretaker position. You will partner directly with the Founder/CEO, and lead an existing engineering team of approximately 5-8 engineers. There is no CTO layer today, as such this is a high-visibility role, including Board/Investor exposure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Build\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mandate is to architect and implement a resilient foundation of systems and processes that allows Reflex to scale and carry us into our next stage of growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; organizational leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Build and Lead the Team:\u0026lt;/em\u0026gt; Manage, mentor, and develop a team of five engineers. Conduct regular 1:1s, provide meaningful feedback, and create growth paths that retain top talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Establish Engineering Culture:\u0026lt;/em\u0026gt; Define and model engineering best practices, code review standards, and technical decision-making frameworks that scale as we grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Drive Technical Hiring:\u0026lt;/em\u0026gt; Partner with leadership to recruit exceptional engineers, from writing job descriptions to conducting technical interviews to closing candidates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Strategic Technical Partnership:\u0026lt;/em\u0026gt; Collaborate with the Technical Lead to navigate the complexities of a two-sided marketplace, including real-time dispatching, matching algorithms, and high-concurrency data processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Refine the Software Development Life Cycle (SDLC):\u0026lt;/em\u0026gt; Partner with Product to optimize how features are defined, scoped, tracked, and delivered to ensure high velocity without burnout.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Engineering Excellence \u0026amp;amp; Standards:\u0026lt;/em\u0026gt; In collaboration with the technical lead, define and enforce the standards for code quality, documentation, and system reliability. You own the accountability for the team’s adherence to these best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Operational Oversight:\u0026lt;/em\u0026gt; Lead the strategy for DevOps and infrastructure (CI/CD, cloud spend, security compliance), ensuring the foundation is stable enough for the team to ship rapidly and safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;System Health \u0026amp;amp; Risk Management:\u0026lt;/em\u0026gt; Own the technical debt backlog and incident response protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Pragmatic Hands-on Contribution:\u0026lt;/em\u0026gt; Contribute to feature implementation and code reviews alongside the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How You Will Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires hands-on ownership and fast, high-quality decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personally ensure the stability of the system through sound technical decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work daily with exec team \u0026amp;amp; engineering on priorities, tradeoffs, and technical direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move quickly while maintaining a high bar for quality and leverage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters Now\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex has validated its model and is scaling rapidly. At the same time, marketplace complexity is increasing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Decisions made in the next product strategy phase will determine whether Reflex compounds its advantage or accumulates long-term friction. This role exists to take the engineering team to the next step in operational maturity and technical excellence, transforming a high-growth group of builders into a disciplined, scalable organization ready to tackle the next frontier of innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like (12–18 Months)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built a predictable delivery engine where the CEO and stakeholders have full confidence in roadmap timelines and the trade-offs required to meet them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have implemented clear career paths and a culture of continuous feedback, resulting in high team engagement and the successful retention of top engineering talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The platform remains resilient and performant under increasing marketplace load, with a clear strategy for managing technical debt and infrastructure costs as we scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an exceptional technical leader with high standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You likely bring:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years in software development, including senior leadership experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years managing and growing high caliber engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, battle-tested experience in modern backend ecosystems (e.g., Python/Django, Ruby on Rails, Go)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You are someone who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Is passionate about growing engineers and their careers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is a strategic thinker, you see the Big Picture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Loves technology and applying it to solve challenging problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is comfortable owning ambiguous, high-stakes decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moves quickly with a strong bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cares deeply about craft, clarity, and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role is not a fit for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Desire for pure management with no participation in implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire for pure development without people management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates who prefer consensus-driven, low-intensity environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People unwilling to engage deeply with technical and operational details\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anyone optimizing primarily for title or stability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity at a stage where ownership can compound materially\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct influence on the company’s long-term trajectory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant autonomy, trust, and access to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning velocity across product, data, and systems that few roles can match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full health benefits and a flexible, trust-based unlimited vacation policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work environment with an energetic, collaborative office in downtown Austin, TX\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For the right person, this will be a challenging, high-impact role with outsized career leverage.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our customers and workers come from every background, and our team does too. Reflex is proud to be an inclusive employer. All qualified applicants will receive equal consideration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4040085008,"name":"Product \u0026 Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4034022008,"name":"HQ","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/reflex/jobs/5384841008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4529838008,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":5384841008,"updated_at":"2026-09-04T18:07:33-04:00","requisition_id":"14","title":"Operations Support Specialist","company_name":"Reflex","first_published":"2026-08-10T13:53:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Reflex\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Reflex is changing the way that 15-million Americans work in retail. We\u0026#39;re building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About this role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Reflex is growing fast, and we\u0026#39;re looking for an Operations Support Specialist to support Reflex in our mission to build the best way to work in retail by ensuring that we provide real-time support to our retailers and \u0026#39;Reflexers\u0026#39; (that\u0026#39;s what we call our workers) across all US markets in four different time zones. When things don\u0026#39;t go according to plan, we step in to ensure that everyone receives a personalized, fast, and easy path to resolution across multiple channels (primarily text and email).\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll be doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Delight those you interact with, particularly in difficult situations, to ensure that every Reflexer gets to the door safely and on-time\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Provide omni-channel support (via phone, SMS, email, and Slack), while finding creative solutions to real-time fulfillment challenges\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Review I-9 (employment eligibility verification) documentation with high accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Onboard new workers to the platform, making hiring decisions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Operationally react to volume spikes through a variety of means, including reviewing new profiles, crafting custom marketing messages, and working with retailers to adjust schedules\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Multitask while maintaining attention to detail and quality\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Handle issues while adapting to pressure and time constraints\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Triage issues and escalate to the correct team\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborate with the team to improve processes and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you should have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Experience in a customer support or operations role\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Strong verbal and written communication skills; comfortable communicating via phone, text, and email with both internal team members and external customers\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Excellent attention to detail; you are able to spot developing issues quickly before they escalate\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;The ability to prioritize and manage multiple concurrent tasks in a time-sensitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;A customer-first mindset and a talent for creative, empathetic problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Comfort working with support and operations tools (e.g., ticketing systems, live chat, Slack)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Weekend availability, as our busiest days are Friday, Saturday, and Sunday\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Willingness to take on challenges and learn from failure; the ability to work independently and operate in ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;A passion for reinventing retail — a plus if you\u0026#39;ve worked in retail!\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;A relevant degree or comparable formal training, certification, or work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re offering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Compensation: $22/hr\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Full-time non-exempt hourly pay\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Hybrid role with a dynamic office environment in the heart of downtown Austin. The kitchen is always stocked with drinks \u0026amp;amp; snacks!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Our customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you\u0026#39;ll find a home here at Reflex.\u0026lt;/p\u0026gt;","departments":[{"id":4056929008,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4034022008,"name":"HQ","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/reflex/jobs/4500863008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4165403008,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":4500863008,"updated_at":"2026-09-14T20:00:18-04:00","requisition_id":"1","title":"Senior Software Engineer, Full Stack","company_name":"Reflex","first_published":"2025-01-21T11:24:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;About Reflex\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reflex is building the infrastructure that powers modern retail labor. By 2030, Reflex will look like the largest retail workforce in the world without owning a single store.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;More than sixteen million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex addresses this problem through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform enables stores to flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We’re scaling fast with some of the most notable brands in retail and are live in over 1,200+ active stores in the US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a structurally complex, two-sided marketplace with real-world operational constraints. Reflex has demonstrated that the model works, with national retailers, growing marketplace liquidity, and rapid expansion. Backed by leading investors and operating at the Series A stage, the company is now focused on building durable systems that scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Notable Investors: Indicator Ventures, Canaan Partners, Precursor Ventures, Sugar Capital, ATX Venture Partners, Clutch VC, Active Capital, Red Swan Ventures, Gaingels, and several industry thought leaders.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior Software Engineer\u0026lt;/strong\u0026gt; to help us build and evolve a large, complex platform at a fast pace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex has been live and growing since 2021, so you\u0026#39;d be joining an established system rather than starting from scratch. That means a Django backend, a relational data model, a set of React web applications, a mobile app that ships frequently, and a background processing layer behind it all. It\u0026#39;s a genuinely interesting system to work in, and like any platform that has grown quickly, it is complicated and provides plenty of opportunity to learn new systems, infrastructure and languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A meaningful part of this role is building new compelling features that exceed expectations for Retailers and Reflexers while helping us evolve to a scalable, reliable solution. Those two goals pull against each other constantly, and we\u0026#39;re looking for someone with the judgment to navigate that and the communication skills to bring the team along.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a true full-stack generalist role with a lean toward UI and software design. One week you might be designing the component architecture behind a new worker journey, and the next you might be improving the performance of a slow API query or building the telemetry that shows us why a mobile screen feels slow. You\u0026#39;ll work closely with product and design to turn ambiguous problems into simple, scalable solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We move quickly. Releases go out weekly, and mobile more often than that. If you enjoy a broad surface area, a lot of autonomy, and a short path between making a decision and seeing its impact, you\u0026#39;ll like it here.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Own\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and ship across the full stack\u0026lt;/strong\u0026gt;\u0026amp;nbsp;— front-end experiences, backend services and APIs, infrastructure, and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own product areas end to end\u0026lt;/strong\u0026gt;, from architecture and implementation through deployment, iteration, and ongoing maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead our component design.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our shared UI package is the design system behind our web applications. You\u0026#39;ll shape its architecture, its conventions, and the standard for what belongs in it, so teams can build consistently and move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own telemetry across mobile and web.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We have tracing, error monitoring, analytics, and feature flagging in place across the stack. What we\u0026#39;d like to add is a clearer picture of what we measure, how we alert on it, and how quickly an engineer can tell what\u0026#39;s happening and who it affects. This is yours to build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead meaningful refactoring\u0026lt;/strong\u0026gt;\u0026amp;nbsp;of a large, long-lived codebase while we keep shipping. Incremental migrations and delivering improvements in slices are core to how we work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help us make good calls on technical debt\u0026lt;/strong\u0026gt;, and document the reasoning so it\u0026#39;s clear to whoever picks it up next.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion quality engineering practices.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We\u0026#39;d value someone who speaks up when a small change would create an outsized maintenance burden, or would pull us away from the design patterns we\u0026#39;ve agreed on. Balancing that against delivery is a real and valued part of this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and evolve\u0026lt;/strong\u0026gt;\u0026amp;nbsp;backend services, APIs, data models, and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Keep the platform fast and reliable at scale\u0026lt;/strong\u0026gt;, with a focus on performance, observability, and developer experience across a system serving more than a million requests a day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deploy and version our mobile product\u0026lt;/strong\u0026gt;\u0026amp;nbsp;multiple times a week.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Raise the technical bar\u0026lt;/strong\u0026gt;\u0026amp;nbsp;through thoughtful code review, engineering standards, and mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Debug and solve problems\u0026lt;/strong\u0026gt;\u0026amp;nbsp;across application, infrastructure, and data layers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Help shape our technical direction\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and engineering culture as the team grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;The Work\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a small team with a wide surface area. Over a year here, you\u0026#39;d likely touch most of this:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product engineering\u0026amp;nbsp;\u0026lt;/strong\u0026gt;— worker- and retailer-facing experiences in TypeScript and React, from first sketch through production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design systems\u0026amp;nbsp;\u0026lt;/strong\u0026gt;— a shared component library used across our web applications, and the conventions that keep them coherent as the team grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Backend and API design\u0026amp;nbsp;\u0026lt;/strong\u0026gt;— Python and Django services, data modeling, and the APIs our web and mobile clients depend on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mobile\u0026amp;nbsp;\u0026lt;/strong\u0026gt;— a mobile app with a frequent release cadence and real product surface of its own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data\u0026lt;/strong\u0026gt;\u0026amp;nbsp;— relational data at meaningful volume, plus the pipelines and models behind our internal reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform and infrastructure\u0026amp;nbsp;\u0026lt;/strong\u0026gt;— cloud infrastructure, CI/CD, and the deployment tooling that gets our work in front of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance and reliability\u0026amp;nbsp;\u0026lt;/strong\u0026gt;— profiling, caching, and query work on a system serving more than a million requests a day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality and tooling\u0026amp;nbsp;\u0026lt;/strong\u0026gt;— automated testing, type safety, and the developer-experience work that makes a large codebase a good place to spend your time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrations\u0026lt;/strong\u0026gt;\u0026amp;nbsp;— payments, messaging, mapping, and a range of retailer and payroll systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use mainstream, well-supported tools — Python, Django, TypeScript, React, relational databases, and cloud infrastructure — and we\u0026#39;re glad to go deeper on specifics once we\u0026#39;re talking.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience building and shipping production software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack engineering fundamentals and comfort moving between frontend and backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with React, TypeScript, and modern frontend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building backend services, APIs, and data-driven applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a large, established codebase, and a track record of improving one while it stayed in active production use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment about technical debt. You can talk us through a refactor you decided to take on, and one you decided to hold off on, and the thinking behind both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort advocating for quality. You\u0026#39;ve proposed a better-designed alternative to a feature as originally specified, and brought product and design along with you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product instincts and an ability to think beyond implementation to the user and business problem being solved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound engineering judgment about tradeoffs between speed, quality, and complexity, and comfort making those calls quickly with incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience raising the bar on a team through code review, technical leadership, mentoring, or engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-moving environment where problems aren\u0026#39;t always clearly defined.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and a collaborative, low-ego approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Bonus Points\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with marketplace, logistics, scheduling, workforce, or other operationally complex products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or maintaining a design system or shared component library used across multiple applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability and telemetry tooling across mobile and web, including instrumentation, alerting, session replay, or performance monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building high-traffic or highly interactive consumer-facing products with high concurrency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a major refactor, framework upgrade, or platform migration in a live system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Django, GraphQL, PostgreSQL, React Native, or AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing systems that span multiple services, integrations, and data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup experience and a track record of owning products or major features from one to two.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why Reflex?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Real ownership:\u0026lt;/strong\u0026gt; You\u0026#39;ll own meaningful problems end-to-end, not just tickets or one layer of the stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical breadth:\u0026lt;/strong\u0026gt; You\u0026#39;ll have the freedom to work across frontend, backend, mobile, data, and infrastructure based on what the problem requires.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interesting scale:\u0026lt;/strong\u0026gt; More than a million requests a day is enough to make architecture decisions genuinely matter, on a team small enough that your work is visible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A real say in quality:\u0026lt;/strong\u0026gt; You\u0026#39;ll have meaningful influence over our engineering standards and how we balance speed with maintainability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product impact:\u0026lt;/strong\u0026gt; Engineers at Reflex have a meaningful voice in what we build, not just how we build it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Early-stage upside:\u0026lt;/strong\u0026gt; Meaningful equity and the opportunity to influence our product, architecture, and engineering culture as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A team worth joining:\u0026lt;/strong\u0026gt; High ownership, low ego, and serious about craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re excited about building products that have real-world impact and want to help create the infrastructure powering the future of labor, we\u0026#39;d love to talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4040085008,"name":"Product \u0026 Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4034022008,"name":"HQ","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":4}}