{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/reflex/jobs/5107096008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4421248008,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":5107096008,"updated_at":"2026-06-03T13:39:29-04:00","requisition_id":"9","title":"Head of Engineering","company_name":"Reflex","first_published":"2026-02-18T11:30:19-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Austin, TX (Hybrid)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Early-stage, venture-backed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Reflex\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex is building the infrastructure that powers modern retail labor. By 2030, Reflex will look like the largest retail workforce in the world without owning a single store.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;More than sixteen million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex addresses this problem through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform enables stores to flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We’re scaling fast with some of the most notable brands in retail and are live in over 1,200+ active stores in the US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a structurally complex, two-sided marketplace with real-world operational constraints. Reflex has demonstrated that the model works, with national retailers, growing marketplace liquidity, and rapid expansion. Backed by leading investors and operating at the Series A stage, the company is now focused on building durable systems that scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Notable Investors: Indicator Ventures, Canaan Partners, Precursor Ventures, Sugar Capital, ATX Venture Partners, Clutch VC, Active Capital, Red Swan Ventures, Gaingels, and several industry thought leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex is hiring a Head of Engineering to own the \u0026lt;strong\u0026gt;technical strategy, delivery execution, and operational maturity\u0026lt;/strong\u0026gt; required to scale our platform for the next stage of growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a foundational builder role, not a caretaker position. You will partner directly with the Founder/CEO, and lead an existing engineering team of approximately 5-8 engineers. There is no CTO layer today, as such this is a high-visibility role, including Board/Investor exposure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Build\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your mandate is to architect and implement a resilient foundation of systems and processes that allows Reflex to scale and carry us into our next stage of growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; organizational leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Build and Lead the Team:\u0026lt;/em\u0026gt; Manage, mentor, and develop a team of five engineers. Conduct regular 1:1s, provide meaningful feedback, and create growth paths that retain top talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Establish Engineering Culture:\u0026lt;/em\u0026gt; Define and model engineering best practices, code review standards, and technical decision-making frameworks that scale as we grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Drive Technical Hiring:\u0026lt;/em\u0026gt; Partner with leadership to recruit exceptional engineers, from writing job descriptions to conducting technical interviews to closing candidates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Strategic Technical Partnership:\u0026lt;/em\u0026gt; Collaborate with the Technical Lead to navigate the complexities of a two-sided marketplace, including real-time dispatching, matching algorithms, and high-concurrency data processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Refine the Software Development Life Cycle (SDLC):\u0026lt;/em\u0026gt; Partner with Product to optimize how features are defined, scoped, tracked, and delivered to ensure high velocity without burnout.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Engineering Excellence \u0026amp;amp; Standards:\u0026lt;/em\u0026gt; In collaboration with the technical lead, define and enforce the standards for code quality, documentation, and system reliability. You own the accountability for the team’s adherence to these best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Operational Oversight:\u0026lt;/em\u0026gt; Lead the strategy for DevOps and infrastructure (CI/CD, cloud spend, security compliance), ensuring the foundation is stable enough for the team to ship rapidly and safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;System Health \u0026amp;amp; Risk Management:\u0026lt;/em\u0026gt; Own the technical debt backlog and incident response protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Pragmatic Hands-on Contribution:\u0026lt;/em\u0026gt; Contribute to feature implementation and code reviews alongside the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How You Will Work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires hands-on ownership and fast, high-quality decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personally ensure the stability of the system through sound technical decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work daily with exec team \u0026amp;amp; engineering on priorities, tradeoffs, and technical direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move quickly while maintaining a high bar for quality and leverage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role Matters Now\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reflex has validated its model and is scaling rapidly. At the same time, marketplace complexity is increasing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Decisions made in the next product strategy phase will determine whether Reflex compounds its advantage or accumulates long-term friction. This role exists to take the engineering team to the next step in operational maturity and technical excellence, transforming a high-growth group of builders into a disciplined, scalable organization ready to tackle the next frontier of innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like (12–18 Months)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have built a predictable delivery engine where the CEO and stakeholders have full confidence in roadmap timelines and the trade-offs required to meet them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have implemented clear career paths and a culture of continuous feedback, resulting in high team engagement and the successful retention of top engineering talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The platform remains resilient and performant under increasing marketplace load, with a clear strategy for managing technical debt and infrastructure costs as we scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an exceptional technical leader with high standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You likely bring:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years in software development, including senior leadership experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years managing and growing high caliber engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, battle-tested experience in modern backend ecosystems (e.g., Python/Django, Ruby on Rails, Go)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You are someone who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Is passionate about growing engineers and their careers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is a strategic thinker, you see the Big Picture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Loves technology and applying it to solve challenging problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is comfortable owning ambiguous, high-stakes decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moves quickly with a strong bias toward action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cares deeply about craft, clarity, and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role is not a fit for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Desire for pure management with no participation in implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire for pure development without people management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidates who prefer consensus-driven, low-intensity environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People unwilling to engage deeply with technical and operational details\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anyone optimizing primarily for title or stability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and meaningful equity at a stage where ownership can compound materially\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct influence on the company’s long-term trajectory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant autonomy, trust, and access to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning velocity across product, data, and systems that few roles can match\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full health benefits and a flexible, trust-based unlimited vacation policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work environment with an energetic, collaborative office in downtown Austin, TX\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;For the right person, this will be a challenging, high-impact role with outsized career leverage.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our customers and workers come from every background, and our team does too. Reflex is proud to be an inclusive employer. All qualified applicants will receive equal consideration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4040085008,"name":"Product \u0026 Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4034022008,"name":"HQ","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/reflex/jobs/5384841008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4529838008,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":5384841008,"updated_at":"2026-09-04T18:07:33-04:00","requisition_id":"14","title":"Operations Support Specialist","company_name":"Reflex","first_published":"2026-08-10T13:53:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Reflex\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Reflex is changing the way that 15-million Americans work in retail. We\u0026#39;re building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About this role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Reflex is growing fast, and we\u0026#39;re looking for an Operations Support Specialist to support Reflex in our mission to build the best way to work in retail by ensuring that we provide real-time support to our retailers and \u0026#39;Reflexers\u0026#39; (that\u0026#39;s what we call our workers) across all US markets in four different time zones. When things don\u0026#39;t go according to plan, we step in to ensure that everyone receives a personalized, fast, and easy path to resolution across multiple channels (primarily text and email).\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll be doing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Delight those you interact with, particularly in difficult situations, to ensure that every Reflexer gets to the door safely and on-time\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Provide omni-channel support (via phone, SMS, email, and Slack), while finding creative solutions to real-time fulfillment challenges\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Review I-9 (employment eligibility verification) documentation with high accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Onboard new workers to the platform, making hiring decisions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Operationally react to volume spikes through a variety of means, including reviewing new profiles, crafting custom marketing messages, and working with retailers to adjust schedules\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Multitask while maintaining attention to detail and quality\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Handle issues while adapting to pressure and time constraints\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Triage issues and escalate to the correct team\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborate with the team to improve processes and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you should have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Experience in a customer support or operations role\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Strong verbal and written communication skills; comfortable communicating via phone, text, and email with both internal team members and external customers\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Excellent attention to detail; you are able to spot developing issues quickly before they escalate\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;The ability to prioritize and manage multiple concurrent tasks in a time-sensitive environment\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;A customer-first mindset and a talent for creative, empathetic problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Comfort working with support and operations tools (e.g., ticketing systems, live chat, Slack)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Weekend availability, as our busiest days are Friday, Saturday, and Sunday\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Willingness to take on challenges and learn from failure; the ability to work independently and operate in ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;A passion for reinventing retail — a plus if you\u0026#39;ve worked in retail!\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;A relevant degree or comparable formal training, certification, or work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re offering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Compensation: $22/hr\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Full-time non-exempt hourly pay\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Hybrid role with a dynamic office environment in the heart of downtown Austin. The kitchen is always stocked with drinks \u0026amp;amp; snacks!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Our customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you\u0026#39;ll find a home here at Reflex.\u0026lt;/p\u0026gt;","departments":[{"id":4056929008,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4034022008,"name":"HQ","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/reflex/jobs/5460875008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4566102008,"location":{"name":"Austin, Texas, United States"},"metadata":null,"id":5460875008,"updated_at":"2026-10-22T09:28:56-04:00","requisition_id":"19","title":"Senior Manager, Workforce Compliance","company_name":"Reflex","first_published":"2026-10-22T09:11:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2 id=\u0026quot;about-reflex\u0026quot; data-lfile-container=\u0026quot;836bd008-42ea-4bc5-bcaa-02cd6b3755ba\u0026quot; data-pm-slice=\u0026quot;1 3 []\u0026quot;\u0026gt;About Reflex\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Reflex is a marketplace for flexible retail work. Brands use Reflex to add to their core store teams when labor needs swing, like holiday peaks and store resets. The people who pick up those shifts are Reflexers. They\u0026#39;re W2 employees of Reflex, and more than 10,000 of them worked shifts in stores across more than 30 states over the past year.\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;about-the-role\u0026quot;\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is not a corporate HR role. It\u0026#39;s HR and compliance for Reflexers, a large, distributed, hourly workforce working shifts at our retail partners\u0026#39; locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own worker compliance, HR, and people policy end to end, and you\u0026#39;ll make the calls. You\u0026#39;ll partner with Product and Engineering to build those decisions into our platform, and with Operations to make them work on the ground. The role sits on the Product and Operations team because we see compliance as part of the Reflexer experience, not a back-office function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Employment law for hourly workers is changing fast. Fair workweek laws, paid sick and safe time, reporting-time pay, and local ordinances change frequently, and we keep entering new markets. We need someone who stays ahead of that and turns it into systems that scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on role from day one. At first, you\u0026#39;ll do much of the work yourself and learn where the friction is. Then you\u0026#39;ll recommend what the function needs next. As the function grows, this role is designed to grow into Head of Workforce Compliance.\u0026lt;/p\u0026gt;\n\u0026lt;h2 id=\u0026quot;what-youll-own\u0026quot;\u0026gt;What You\u0026#39;ll Own\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Policy and regulatory strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Reflexer compliance across 34 states and DC, including wage and hour, fair workweek and predictive scheduling, paid sick and safe time, reporting-time pay, leave, and local ordinances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track regulatory changes and get ahead of them, especially as we expand into new states\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own state and local employer registrations, payroll tax and unemployment insurance accounts, and required postings and notices, including setup in each new state we enter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make and document policy decisions, working directly with outside employment counsel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Reflexer handbook and keep it current in every jurisdiction where we operate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle the realities of a workforce that is employed by Reflex but works on retailer floors\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance built into the product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-write requirements with Product for compliance features built into the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape and prioritize the compliance roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sure our policy and our app tell Reflexers the same thing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hands-on operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage unemployment claims, employment verifications, and separation reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee I-9 and employment eligibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer leaves, handle Reflexers\u0026#39; comp claims, and directly correspond with Reflexers on other complex cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the escalation point for complex Reflexer concerns and investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run regular compliance audits, drive corrective actions, and report to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate our current vendors and decide what to automate, outsource, or keep in-house\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Train Ops and Support on policy and how to apply it consistently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;what-success-looks-like\u0026quot;\u0026gt;What Success Looks Like\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In your first 6 months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You know our multi-state footprint cold and keep a living map of which rules apply where\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You own the escalations, investigations, and policy calls that currently fall to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve co-written at least one compliance feature with Product and seen it ship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve made the case for what the function needs next, whether that\u0026#39;s product priorities, policy work, vendor changes, or headcount\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In your first 12 months\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Entering a new state follows a repeatable compliance playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State-specific rules live in the platform, not in someone\u0026#39;s head\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reflexers clearly understand their rights around pay, scheduling, and time off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership has a regular view of upcoming regulatory changes and how ready we are for them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2 id=\u0026quot;who-you-are\u0026quot;\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in HR compliance or employee relations for large, frontline, hourly W2 workforces in retail, restaurants and QSR, hospitality, or similar multi-unit operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep multi-state experience, especially with fair workweek, paid leave, and wage and hour laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked closely with outside employment counsel and know how to turn legal advice into operational decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable making the call, and you know when to escalate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re a builder. You\u0026#39;ve designed processes, chosen vendors, or stood up a function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can work alongside a product team and write a clear requirement, or you\u0026#39;re eager to learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t mind processing claims and verifications yourself while you figure out a better way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You care about the experience of hourly workers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Offering\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Equity grant as one of the first ~30 employees at a fast-growing, venture-backed company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary range of $125,000 - $140,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full health, vision, and dental benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid team based in downtown Austin\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4056929008,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4034022008,"name":"HQ","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":3}}