{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/4459765008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4147018008,"location":{"name":"Atlanta"},"metadata":null,"id":4459765008,"updated_at":"2026-06-03T13:33:27-04:00","requisition_id":"150","title":"Business Development Representative","company_name":"QGenda","first_published":"2024-12-18T15:24:39-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a Business Development Representative (BDR), you will support our rapidly growing sales team. You will have a strong desire to start and/or expand your sales career with QGenda!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Cold-call \u0026amp;amp; cold-email healthcare groups in the private sector and small hospitals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Research companies, identify key decision makers, and develop leads\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Qualify leads for Account Executives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Communicate with prospects by phone and email\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Update prospect interaction in the Salesforce.com\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Resilient — you\u0026#39;re able to overcome challenges\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Self-motivated and willing to learn\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Excellent active listening skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Strong communication skills, both written and verbal\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Bachelor\u0026#39;s degree (B.S. preferred) in a related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Proficient with email, voicemail, G-Suite (Gmail, Google Drive, etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Minimum 1-2 years\u0026#39; cold calling experience or customer service experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Prior business development experience in at a SaaS company\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001801008,"name":"Business Development Representative","child_ids":[],"parent_id":4001800008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/4493191008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4162553008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":4493191008,"updated_at":"2026-05-21T10:41:19-04:00","requisition_id":"164","title":"Customer Support Specialist","company_name":"QGenda","first_published":"2025-01-15T11:12:48-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a Customer Support Specialist, you will provide an exceptional support experience for QGenda\u0026#39;s customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Maintain a professional and positive attitude in all customer and company interactions, both internal and external\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Hold high degree of functional knowledge of QGenda solutions\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Excellent case management and time management skills\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Strong written and verbal communication skills\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Detail-oriented — ability to complete assignments and maintain communication with a high degree of accuracy and timeliness\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;High School Diploma /\u0026amp;nbsp;GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ability to follow protocols and policies as defined by QGenda and CX Leadership\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Computer programming skills or previous technical support experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5223619008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4476331008,"location":{"name":"Atlanta"},"metadata":null,"id":5223619008,"updated_at":"2026-05-29T14:25:36-04:00","requisition_id":"400","title":"Employee Development \u0026 Engagement Specialist","company_name":"QGenda","first_published":"2026-05-28T13:46:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;The Talent Development \u0026amp;amp; Engagement Specialist is part of the Learning and Culture team that creates and enhances our company culture and employee experiences at every opportunity - starting with their very first day! This role supports the planning and execution of employee experience programs in areas such as new hire onboarding, company communications, and employee engagement. The Talent Development \u0026amp;amp; Engagement Specialist is responsible for championing the employee experience with a passion for providing superior internal employee service, inclusion, and career development opportunities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Strategically plan and develop employee engagement and culture programs that foster community, inclusion, and an award-winning culture.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Co-own the New Hire Orientation Experience with the Employee Development Manager to ensure a consistent, engaging onboarding experience.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Assist Learning and Culture team with development of\u0026amp;nbsp; instructor-led training initiatives as needed\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Support Summer Intern and Early Career programs in collaboration with the Employee Development Manager.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Support the management of our internal company Intranet (WorkVivo) and external social media page (Instagram), managing posts on company news, photos, and community engagement.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Create and deploy company-wide announcements, newsletters, and internal cultural and learning communications.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Create presentation decks and facilitation materials as needed for internal training.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Serve as the lead for the QGenda Culture Committee which plans culture and inclusion events for in-office and remote employees (ex: happy hours, trivia breaks, and cultural recognition such as Women\u0026#39;s History Month and Black History Month)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Consult on and support employee events, from social functions to all-hands meetings within the business to ensure consistent employee experience where possible.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Support (fill in as needed) front desk and pantry/office areas and staff, ensuring a high level of employee service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Identify and implement opportunities to improve our team member experience. Assess current programs and propose innovative ways to improve existing ones.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Strong sense of customer service, positive attitude, and approachability\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;A passion for making QGenda a great place to work\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Experience structuring or supporting a training initiative from idea/concept through delivery\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Ability to design presentation decks for audiences using various platforms\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Current knowledge of technology best practices (including AI), learning and engagement systems, intranet, and collaborative office/team systems.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Strong attention to detail and timeliness with regard to budgets, communications, and other administrative duties to ensure the timely and accurate completion of tasks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization, with the ability to speak in front of various sized groups to convey a process or give instruction\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Able to effectively manage multiple projects and attend to daily HR matters while maintaining focus and follow-through on issues until resolved and delivering results as committed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands, and changes in the work environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Ability to apply change management initiatives to assist in business transformation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Bachelor’s degree preferred and a minimum of one year of experience in office management, culture and engagement, learning/teaching or a similar position.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Strong interest in corporate employee development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Enthusiastic about representing and reinforcing the company’s mission and values\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Reliable attendance in-person at the Atlanta office at least three days per week. Additional days may be required for key events.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Basic understanding of adult learning principles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001807008,"name":"Human Resources","child_ids":[],"parent_id":null}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5194393008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4462301008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5194393008,"updated_at":"2026-04-27T15:54:03-04:00","requisition_id":"391","title":"Implementation Consultant, Credentialing","company_name":"QGenda","first_published":"2026-04-27T11:57:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Within our Professional Services (PS) organization, we are looking for organized individuals that want to help carry out the PS mission of enabling our healthcare customers to maximize the value of QGenda!\u0026amp;nbsp; Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a Professional Services Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper configuration for our Credentialing and Payor Enrollment products. Your primary objectives are to build QGenda products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You will be implementing our Credentialing and Payer Enrollment products. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a critical member of the Professional Services organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer\u0026#39;s “go live” expectations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Prepares for and leads implementation \u0026amp;amp; customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Work cross functionally with (Technical Account Managers) TAM’s, Project Coordinators and Project Managers, Customer Success Managers (CSM’s) and other QGenda resources, to ensure all customer requirements are scoped and delivered\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Maintain task plans and timelines in workflow management system and customer success platform (CSP)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Escalate to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: Arial;\u0026quot;\u0026gt;Able to meet deadlines and work on multiple projects simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: Arial;\u0026quot;\u0026gt;Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Excellent verbal, written and interpersonal communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Bachelor’s degree\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Minimum 1.5 years of experience in a related field or function\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience or exposure to Provider Credentialing\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ability to travel 20-25% for customer meetings, conferences and other industry events\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience utilizing Salesforce or similar CRM software as well as Google Suite Products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Engineering or other technical degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;SaaS/Software technical configuration and implementation experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience/exposure to the healthcare and IT ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001790008,"name":"CX Professional Services","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5222806008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4475957008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5222806008,"updated_at":"2026-06-02T14:39:43-04:00","requisition_id":"399","title":"Implementation Consultant - New Grad 2026","company_name":"QGenda","first_published":"2026-06-02T11:48:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Within our Onboarding organization, we are looking for organized individuals that want to help carry out our mission of enabling our healthcare customers to maximize the value of QGenda!\u0026amp;nbsp; Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper product configuration. Your primary objectives are to build products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a critical member of the Onboarding organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Experience organization. You will work collectively with all teams throughout QGenda to meet the customer\u0026#39;s “go live” expectations.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;As an Implementation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and QGenda Support.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop foundational technical knowledge of the QGenda platform by shadowing projects, receiving mentorship from senior team members, and owning the configuration of low-complexity projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become familiar with the QGenda system by working on a variety of projects across multiple customer types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Solution Architects and Senior ICs on implementations to gain an understanding of complex customer requirements and enterprise solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Technical Specialists on implementations to facilitate efficient and standardized configuration of product building blocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Project Coordinators and Project Managers on implementations to communicate with customers, maintain project timelines, and mitigate project risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine logic-based reasoning skills with knowledge of the QGenda platform to consultatively gather customer requirements, and design and configure a solution to meet them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test the configured solution and troubleshoot to remove discrepancies between desired and actual functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze multiple possible configurations to select the optimal choice based on the following: best fit for the customer, valid interaction of features, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize internal knowledge base platforms to learn configuration best practices and implement customer solutions accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct trainings that enable the customer to effectively maximize their use of the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate the quality and cleanliness of the solution prior to handoff at project end, removing all components used as examples or for testing purposes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create robust documentation for each customer to transfer all maintenance knowledge to the respective TAM and CS teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make all applicable updates in project management tools accurately and promptly (e.g., Salesforce, TaskRay, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage established internal resources for technical guidance and expertise (e.g., mentors/buddies, Office Hours, 1-on-1s, knowledge base documentation, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in client onsite activities during implementation with the aid of a supervising resource\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate to colleagues, direct supervisor, and other leadership within expected, reasonable time frames\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to all company policies, QGenda workflows, and time-entry requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other duties as directed by a member of QGenda management/leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Available for full-time employment starting in July 2026\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical information effectively and understandable to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and solve problems and then build sustainable solutions to prevent recurrence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a project, work to deadlines, and prioritize between competing demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate personal drive to complete assigned action items and self-assign work as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate detail-oriented and organized skill set\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Salesforce, or similar CRM software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google GSuite Products (Documents, Sheets, Slides)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bachelor’s degree in Engineering required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;0-2 years of work experience \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel for customer meetings, conferences, and other industry events\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience utilizing Salesforce or similar CRM software as well as Google Suite Products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;SaaS/Software technical configuration and implementation experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience/exposure to the healthcare and IT ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001790008,"name":"CX Professional Services","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/4535833008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4182908008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":4535833008,"updated_at":"2026-04-13T14:39:24-04:00","requisition_id":"186","title":"Implementation Consultant, Scheduling","company_name":"QGenda","first_published":"2025-02-13T17:36:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Within our Technical Delivery Services (TDS) organization, we are looking for organized individuals that want to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda!\u0026amp;nbsp; Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper configuration for our Scheduling product. Your primary objectives are to build QGenda products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You will be implementing our Scheduling product. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a critical member of the TDS organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer\u0026#39;s “go live” expectations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Prepares for and leads implementation \u0026amp;amp; customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Work cross functionally with (Technical Account Managers) TAM’s, Project Coordinators and Project Managers, Customer Success Managers (CSM’s) and other QGenda resources, to ensure all customer requirements are scoped and delivered\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Maintain task plans and timelines in workflow management system and customer success platform (CSP)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Escalate to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: Arial;\u0026quot;\u0026gt;Able to meet deadlines and work on multiple projects simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: Arial;\u0026quot;\u0026gt;Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Excellent verbal, written and interpersonal communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Bachelor’s degree\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Minimum 1.5 years of experience in a related field or function\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ability to travel for customer meetings, conferences and other industry events\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience utilizing Salesforce or similar CRM software as well as Google Suite Products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Engineering or other technical degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;SaaS/Software technical configuration and implementation experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience/exposure to the healthcare and IT ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001790008,"name":"CX Professional Services","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5077919008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4407156008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5077919008,"updated_at":"2026-06-02T13:57:30-04:00","requisition_id":"348","title":"Implementation Consultant, Time \u0026 Attendance","company_name":"QGenda","first_published":"2026-02-04T14:16:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Within our Professional Services organization, we are looking for organized individuals that want to help carry out our mission of enabling our healthcare customers to maximize the value of QGenda!\u0026amp;nbsp; Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper product configuration. Your primary objectives are to build the QGenda Time \u0026amp;amp; Attendance / Compensation Management products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a critical member of our organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer\u0026#39;s “go live” expectations.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;As an Implementation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and QGenda Support.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop foundational technical knowledge of the QGenda platform by shadowing projects, receiving mentorship from senior team members, and owning the configuration of low-complexity projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become familiar with the QGenda system by working on a variety of projects across multiple customer types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Solution Architects and Senior ICs on implementations to gain an understanding of complex customer requirements and enterprise solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Technical Specialists on implementations to facilitate efficient and standardized configuration of product building blocks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Project Coordinators and Project Managers on implementations to communicate with customers, maintain project timelines, and mitigate project risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine logic-based reasoning skills with knowledge of the QGenda platform to consultatively gather customer requirements, and design and configure a solution to meet them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test the configured solution and troubleshoot to remove discrepancies between desired and actual functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze multiple possible configurations to select the optimal choice based on the following: best fit for the customer, valid interaction of features, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize internal knowledge base platforms to learn configuration best practices and implement customer solutions accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct trainings that enable the customer to effectively maximize their use of the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate the quality and cleanliness of the solution prior to handoff at project end, removing all components used as examples or for testing purposes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create robust documentation for each customer to transfer all maintenance knowledge to the respective TAM and CS teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make all applicable updates in project management tools accurately and promptly (e.g., Salesforce, TaskRay, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage established internal resources for technical guidance and expertise (e.g., mentors/buddies, Office Hours, 1-on-1s, knowledge base documentation, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in client onsite activities during implementation with the aid of a supervising resource\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate to colleagues, direct supervisor, and other leadership within expected, reasonable time frames\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to all company policies, QGenda workflows, and time-entry requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete other duties as directed by a member of QGenda management/leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical information effectively and understandable to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and solve problems and then build sustainable solutions to prevent recurrence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a project, work to deadlines, and prioritize between competing demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate personal drive to complete assigned action items and self-assign work as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate detail-oriented and organized skill set\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Salesforce, or similar CRM software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google GSuite Products (Documents, Sheets, Slides)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of professional experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel for customer meetings, conferences, and other industry events\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience utilizing Salesforce or similar CRM software as well as Google Suite Products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Engineering or other technical degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;SaaS/Software technical configuration and implementation experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience/exposure to the healthcare and IT ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001790008,"name":"CX Professional Services","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5248512008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4475946008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5248512008,"updated_at":"2026-06-04T14:25:47-04:00","requisition_id":"398","title":"Manager, Insights","company_name":"QGenda","first_published":"2026-06-04T14:25:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a leader within the CX organization, you will cultivate relationships with subordinates, customers, peer supervisors, internal operations teams, and CX Leadership while overseeing the Insights Onboarding team. This role is responsible for leading and developing a team focused on analytics-driven customer implementations and operational excellence, while partnering cross-functionally to support strategic initiatives related to reporting, data visualization, and evolving customer needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will play a key part in supporting the migration from the current visualization vendor by helping define implementation impacts, operational processes, and customer transition strategies while ensuring continuity in customer experience and delivery quality.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads cross-functionally to drive customer success by working with internal teams (CoE, Product, Product Strategy, Sales, Marketing, etc.) to exceed customer expectations through implementation and post-launch support across Insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as a go-to resource for the director(s) in developing and optimizing internal tools and processes, including supporting reporting and visualization-related operational changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the evolution of Insights processes, including assisting in defining workflows and customer migration strategies related to a new visualization vendor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners cross-functionally to assess impacts of reporting and visualization changes and ensure alignment across teams and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as the primary point of contact for subordinates for guidance on any questions or issues related to their responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acts as a player-coach by balancing leadership responsibilities with direct involvement in customer-facing work when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns additional customer-facing work and/or related customer support activities within the Insights function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for tactical day-to-day management and execution of workload for both the team and themselves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures the team is following all QGenda processes, meeting milestones, and delivering superior professional service while adapting processes for evolving operational and reporting needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides ongoing oversight, mentorship, and direction of team members across the Insights team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads regular meetings with team members to deliver applicable feedback in order to drive behavior change, growth, and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence broader organizational strategy through feedback, insights, analytics trends, and continuous improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has a strong understanding of QGenda products and the challenges CX may face both cross-functionally and within the supervised functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates leadership by developing best practices, managing and improving processes, and mentoring CX employees at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates strong analytical and strategic thinking skills with the ability to assess operational impacts and develop scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates ability to handle customer escalations and create action plans with a high degree of understanding of the customer’s use case\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data analytics, reporting concepts, and visualization best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates the ability to work with, analyze, and manipulate complex data sets to identify trends, support customer use cases, and drive operational and strategic decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, including experience presenting to c-suite executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage employee workload across multiple priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SFDC reporting and compliance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree preferred, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with healthcare operations, workforce management, or analytics/insights-related products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data analytics such as PowerBI, Tableau, or other BI tools with a familiarity/proficiency with querying languages (e.g. SQL) is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior leadership or supervisory/management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in implementations, process development, or supporting new product launches strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Engineering or other technical degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;SaaS/Software technical configuration and implementation experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience/exposure to the healthcare and IT ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001790008,"name":"CX Professional Services","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5224892008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476940008,"location":{"name":"Uniontown, Ohio"},"metadata":null,"id":5224892008,"updated_at":"2026-05-22T14:59:30-04:00","requisition_id":"402","title":"Product Support Specialist, New Innovations","company_name":"QGenda","first_published":"2026-05-19T13:50:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At QGenda, we enable healthcare providers to focus on what\u0026#39;s most important, patient care! Serving more than 650,000 providers in over 4,000 healthcare organizations, we help our customers to make strategic workforce decisions and better manage healthcare provider capacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking individuals to become \u0026lt;strong\u0026gt;New Innovations platform experts. \u0026lt;/strong\u0026gt;Team members who are\u0026amp;nbsp;self-starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. As a Support Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Both training and supporting the software suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phone and in-person customer trainings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with end users for software support, including troubleshooting, problem analysis, and providing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training experience which includes designing, producing, and presenting training material to both small and large audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and confident with public speaking to large audiences up to 150 people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact effectively with all levels of an organization both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate initiative, resourcefulness, and creativity in problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-directed attitude with effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt communication style toward different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent supportive teamwork habits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner who can adapt to a highly interactive environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills both over the phone and in person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be available for occasional national and international travel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years within Education, Customer Service, Account Management and/or Sales setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-directed attitude with effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt communication style toward different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills both over the phone and in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bilingual, verbal and written.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Education industry background with knowledge of ACGME, GME, and UME.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using New Innovations or similar clinical/residency management systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with software coding/programming and/or high degree of tech interest.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4062876008,"name":"New Innovations - Ohio","location":"Green, Ohio, United States","child_ids":[],"parent_id":null},{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5225157008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476940008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5225157008,"updated_at":"2026-05-22T14:59:46-04:00","requisition_id":"402","title":"Product Support Specialist, New Innovations","company_name":"QGenda","first_published":"2026-05-19T13:50:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At QGenda, we enable healthcare providers to focus on what\u0026#39;s most important, patient care! Serving more than 650,000 providers in over 4,000 healthcare organizations, we help our customers to make strategic workforce decisions and better manage healthcare provider capacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking individuals to become \u0026lt;strong\u0026gt;New Innovations platform experts. \u0026lt;/strong\u0026gt;Team members who are\u0026amp;nbsp;self-starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. As a Support Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Both training and supporting the software suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phone and in-person customer trainings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with end users for software support, including troubleshooting, problem analysis, and providing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training experience which includes designing, producing, and presenting training material to both small and large audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and confident with public speaking to large audiences up to 150 people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact effectively with all levels of an organization both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate initiative, resourcefulness, and creativity in problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-directed attitude with effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt communication style toward different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent supportive teamwork habits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner who can adapt to a highly interactive environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills both over the phone and in person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be available for occasional national and international travel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years within Education, Customer Service, Account Management and/or Sales setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-directed attitude with effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt communication style toward different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills both over the phone and in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bilingual, verbal and written.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Education industry background with knowledge of ACGME, GME, and UME.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using New Innovations or similar clinical/residency management systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with software coding/programming and/or high degree of tech interest.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4062876008,"name":"New Innovations - Ohio","location":"Green, Ohio, United States","child_ids":[],"parent_id":null},{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5023716008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4381964008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5023716008,"updated_at":"2026-05-27T09:25:57-04:00","requisition_id":"328","title":"QGenda Technical Engineer","company_name":"QGenda","first_published":"2025-12-15T11:01:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within our Customer Experience (CX) organization, we are looking for technically savvy, customer-focused individuals who want to help healthcare organizations maximize the value of QGenda. QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a QGenda Technical Engineer I, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate closely with peers and senior engineers to resolve cases efficiently. This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Duties\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional and positive attitude in all customer and company interactions, both internal and external.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update, customize, configure, and manage client environments on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adheres to all support policies, workflows, and ticket-handling processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles Concierge phone support with verbal and technical proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly identify and escalate any potential client risks to CS Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completes other duties as directed by a member of QGenda management/leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid case/time-management and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to complete assignments autonomously and maintain timely communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Computer programming skills or previous technical support experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5226438008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4381964008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5226438008,"updated_at":"2026-05-27T09:26:56-04:00","requisition_id":"328","title":"QGenda Technical Engineer - New Grad 2026","company_name":"QGenda","first_published":"2026-05-20T11:00:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within our Customer Experience (CX) organization, we are looking for technically savvy, customer-focused individuals who want to help healthcare organizations maximize the value of QGenda. QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a QGenda Technical Engineer - New Grad, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate closely with peers and senior engineers to resolve cases efficiently. This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Duties\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional and positive attitude in all customer and company interactions, both internal and external.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update, customize, configure, and manage client environments on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adheres to all support policies, workflows, and ticket-handling processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles Concierge phone support with verbal and technical proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly identify and escalate any potential client risks to CS Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completes other duties as directed by a member of QGenda management/leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid case/time-management and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to complete assignments autonomously and maintain timely communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Technical degree\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Previous Software experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Customer-facing experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5239759008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4484077008,"location":{"name":"Atlanta, GA"},"metadata":null,"id":5239759008,"updated_at":"2026-06-04T11:07:48-04:00","requisition_id":"409","title":"Senior Project Manager","company_name":"QGenda","first_published":"2026-06-03T12:21:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Professional Services Senior Project Manager you are an integral part of the Customer Experience (CX) team and will focus on the most critical phase of the customer journey with QGenda, ensuring timely implementations. Your primary objective is to guide the customer through the implementation phase keeping all involved parties informed through constant communication of project status and objectives while ensuring deadlines are met. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with new and existing customers to implement QGenda products into their current infrastructure by overseeing and supporting high-priority and complex projects to ensure that they are delivered on time and within scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain documentation to effectively manage onboarding new customers, project planning, requirements gathering, resourcing, budgeting, change management, risk management and project close.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing teams of internal stakeholders to ensure that all customer requirements are scoped and delivered on time within budget.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with internal and external executives regarding project status and risks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead process improvement initiatives and activities with cross functional teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a mentor to project managers and other members of the organization in addition to onboarding and training new team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Deep understanding of Project Management methodologies according to PMI standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 78, 78);\u0026quot;\u0026gt;Strong critical thinking, negotiation and problem solving.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated excellent Project Management knowledge and experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in effectively leading complex implementations from sales handoff to go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in managing strategic accounts across multi specialities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written and interpersonal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP Required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in managing projects of large size and complexity in an external customer-facing environment in the IT or Healthcare industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Salesforce or similar CRM software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert with Google Suite and Microsoft Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel up to 20%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001790008,"name":"CX Professional Services","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5222784008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4475946008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5222784008,"updated_at":"2026-06-03T16:04:35-04:00","requisition_id":"398","title":"Supervisor, Insights","company_name":"QGenda","first_published":"2026-05-26T14:35:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a leader within the CX organization, you will cultivate relationships with subordinates, customers, peer supervisors, internal operations teams, and CX Leadership while overseeing the Insights Onboarding team. This role is responsible for leading and developing a team focused on analytics-driven customer implementations and operational excellence, while partnering cross-functionally to support strategic initiatives related to reporting, data visualization, and evolving customer needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will play a key part in supporting the migration from the current visualization vendor by helping define implementation impacts, operational processes, and customer transition strategies while ensuring continuity in customer experience and delivery quality.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads cross-functionally to drive customer success by working with internal teams (CoE, Product, Product Strategy, Sales, Marketing, etc.) to exceed customer expectations through implementation and post-launch support across Insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as a go-to resource for the director(s) in developing and optimizing internal tools and processes, including supporting reporting and visualization-related operational changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the evolution of Insights processes, including assisting in defining workflows and customer migration strategies related to a new visualization vendor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners cross-functionally to assess impacts of reporting and visualization changes and ensure alignment across teams and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as the primary point of contact for subordinates for guidance on any questions or issues related to their responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acts as a player-coach by balancing leadership responsibilities with direct involvement in customer-facing work when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns additional customer-facing work and/or related customer support activities within the Insights function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for tactical day-to-day management and execution of workload for both the team and themselves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures the team is following all QGenda processes, meeting milestones, and delivering superior professional service while adapting processes for evolving operational and reporting needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides ongoing oversight, mentorship, and direction of team members across the Insights team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads regular meetings with team members to deliver applicable feedback in order to drive behavior change, growth, and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence broader organizational strategy through feedback, insights, analytics trends, and continuous improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has a strong understanding of QGenda products and the challenges CX may face both cross-functionally and within the supervised functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates leadership by developing best practices, managing and improving processes, and mentoring CX employees at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates strong analytical and strategic thinking skills with the ability to assess operational impacts and develop scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates ability to handle customer escalations and create action plans with a high degree of understanding of the customer’s use case\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data analytics, reporting concepts, and visualization best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates the ability to work with, analyze, and manipulate complex data sets to identify trends, support customer use cases, and drive operational and strategic decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, including experience presenting to c-suite executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage employee workload across multiple priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SFDC reporting and compliance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree preferred, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with healthcare operations, workforce management, or analytics/insights-related products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data analytics such as PowerBI, Tableau, or other BI tools with a familiarity/proficiency with querying languages (e.g. SQL) is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior leadership or supervisory experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in implementations, process development, or supporting new product launches strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Engineering or other technical degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;SaaS/Software technical configuration and implementation experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience/exposure to the healthcare and IT ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001790008,"name":"CX Professional Services","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5239252008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4483842008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5239252008,"updated_at":"2026-06-03T16:03:51-04:00","requisition_id":"408","title":"Technical Account Manager, Credentialing","company_name":"QGenda","first_published":"2026-06-03T09:56:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within our Customer Experience (CX) organization, we are looking for customer-focused individuals who want to help carry out the CX mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to identify root causes of strange problems but find the most effective solutions to meet the customers’ needs are who we are looking for. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As a Technical Account Manager (TAM) on the Credentialing team, you will be the trusted technical advisor throughout a customer\u0026#39;s lifecycle. You are a QGenda Credentialing product expert and will leverage your knowledge to ensure our customers adopt and utilize the QGenda Credentialing platform to its fullest potential. You will work closely with the Customer Success Manager (CSM) as well as every other team within QGenda, from Sales and Product Engineering, to Implementation and Customer Support.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Provide technical support and respond to escalated support tickets for QGenda Credentialing customers\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Participate in ongoing planning, implementation and optimization of automated workflows to drive scalable customer success activities and customer support\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Assist in the onboarding of customers to QGenda by providing organized training to admins and end users to ensure customers maximize the power of the QGenda Credentialing platform\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Build and maintain deep technical expertise in the QGenda Credentialing platform; serve as a subject matter expert on new features as they are released, and deliver training on those capabilities to both internal and external audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Demonstrate expertise on technical topics by collaborating with the Customer Success team to help prepare for business reviews\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Manage and achieve key business metrics including CSAT, Response and Resolution Time, Productivity, Adoption and Revenue Retention goals\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Collaborate with Customer Success, QGenda Support, Product Liaison and other teams to assist with technical issues raised by customers\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Provide effective feedback to team members and their respective supervisors\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Adhere to existing best practices and offer input to establish new or update existing best practices\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Lead client onsite activities related to implementation and preparation for go-live\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77); font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Adhere to all company policies, QGenda workflows and case entry requirements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact across organizations to ensure outstanding service is delivered\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Able to communicate technical information effectively and understandable to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Self-Starter, resourceful, and proactive in identifying and solving problems and building sustainable solutions to prevent issue recurrence\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Adept at moving quickly between low-level execution and high-level strategic technical thinking\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Proven ability to interact across organizations to ensure outstanding service is delivered to customers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel (up to 20%) for customer meetings, conferences, and other industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1 to 2 years of experience with provider credentialing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 to 2 years of experience with customer support or customer relationship management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree is desirable but not required; Credentialing, Engineering, or other technical degree preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS/Software technical configuration and service experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience/exposure to the Healthcare market and IT ecosystem\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical communication skills, both written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Success COACHING CCSM Level 1 and Level 2 certifications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Options to work in a hybrid-working model or remotely from home, depending on the position\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001792008,"name":"CX Customer Success","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":15}}