{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5435420008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4553631008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5435420008,"updated_at":"2026-10-09T09:15:11-04:00","requisition_id":"442","title":"Customer Success Executive","company_name":"QGenda","first_published":"2026-09-28T10:32:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Executive works within our Customer Experience (CX) organization and provides exceptional program management to QGenda’s highest-value customers by driving adoption of QGenda product features and functionality to deliver measurable business outcomes, increase customer stickiness, and reduce churn risk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;By partnering closely with super users and executive sponsors, the Customer Success Executive ensures the QGenda platform is meeting enterprise needs while expanding realized value across the organization. The CSX is responsible not only for driving adoption, but also for helping customers define success metrics, track progress, and understand the operational and financial value achieved through QGenda.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Customer Success Executives leverage best practices, customer insights, and deep QGenda product knowledge when leading post go-live initiatives. They develop trusted advisor relationships with key stakeholders, clearly articulate outcomes and ROI to executive audiences, and open the door for system-wide growth opportunities grounded in demonstrated customer value.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a critical member of the Customer Success team, you will strategically guide enterprise customers through their QGenda journey, utilizing personal touch, technical expertise, and outcome-oriented engagement to increase adoption, drive expansion, demonstrate realized value, and ensure long-term customer retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own success, renewal, and long-term value realization across an assigned portfolio of enterprise customers, maintaining continuous visibility into account health, risks, and growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to define success metrics and baseline outcomes, track progress over time, and connect QGenda usage to measurable operational, financial, or workforce impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption and optimization of the QGenda platform in service of customer-defined outcomes, not just feature utilization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify emerging risks early and serve as the primary point of escalation for assigned accounts, exercising independent judgment to align internal teams and resolve complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and execution of recovery or “get well” plans when accounts are at risk, remaining accountable through resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted relationships with customer executive and operational leaders, earning credibility through preparation, insight, and clear points of view\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Executive Business Reviews and other strategic engagements, presenting a data-backed narrative on realized value, risks, and recommended next actions aligned to customer priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support expansion and renewal conversations through demonstrated outcomes and executive-level value articulation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain structured engagement and governance cadences that ensure predictable execution, clear communication, and alignment across stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with Customer Success operating standards, including accurate Account Success Plans, health indicators, success metrics, and reporting within the Customer Success Platform (Planhat)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare for and actively participate in internal Key Account Reviews, clearly communicating account health, value realization, risks, and recommended actions to leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Support, Sales, and other teams to advocate for customer needs and drive aligned execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Duties\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently and confidently manages a portfolio of highly complex accounts, including large-scale, multiple-product deploys with unique or technically complicated business cases and/or ARR of $1M+ per customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages multiple key stakeholders, including internal, external, and executive leadership, for influence across all levels of an organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acts as a QGenda platform master who can be brought into any situation to provide technical/functional expertise both internally and externally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Holds a detailed understanding of the business case, technical capabilities, and market strategy for each product in QGenda\u0026#39;s product suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently and confidently manages high-level customer escalations; identifies risk and drives mitigation strategies and get-well plans across QG leadership and teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidently resolves communication breakdowns with the ability to bridge the differences between stakeholders quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops new ways of communicating technical information to various audiences; Creates repeatable SOPs, best practices, processes, templates, and systems for others to use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops newer CSX employees by supporting employee growth and providing feedback to both them and to their managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fully understands IT landscape of healthcare enterprises and strategically leverages this knowledge to drive expansion and integration while mitigating risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio demonstrates consistent NRR growth year over year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executes Key Account Reviews on-time and with minimal support; drives strategy and execution for Executive Business Reviews without significant support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages thorough knowledge of the the Customer Success Platform (Planhat) to implement new processes, metrics, and KPIs for CSX accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to lead complex customer conversations and influence outcomes at multiple organizational levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate customer business goals into technical and workflow solutions that deliver measurable value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven judgment in managing ambiguity, prioritizing effectively, and balancing strategic thinking with operational rigor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and communication skills, with the ability to clearly articulate outcomes, risks, and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep curiosity and growing expertise in healthcare operations, workforce management, and the healthcare IT ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of post-sales customer relationship management OR 2+ years of relevant healthcare industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel for customer meetings, conferences, and other industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Customer Success Platforms (i.e. PlanHat)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience/exposure to healthcare market and IT ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001792008,"name":"CX Customer Success","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5343914008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4162553008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5343914008,"updated_at":"2026-08-03T13:07:41-04:00","requisition_id":"164","title":"Customer Support Specialist","company_name":"QGenda","first_published":"2026-07-13T14:38:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a Customer Support Specialist, you will provide an exceptional support experience for QGenda\u0026#39;s customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Maintain a professional and positive attitude in all customer and company interactions, both internal and external\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Hold high degree of functional knowledge of QGenda solutions\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Excellent case management and time management skills\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Strong written and verbal communication skills\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Detail-oriented — ability to complete assignments and maintain communication with a high degree of accuracy and timeliness\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;High School Diploma /\u0026amp;nbsp;GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ability to follow protocols and policies as defined by QGenda and CX Leadership\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Computer programming skills or previous technical support experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5447679008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4559622008,"location":{"name":"Atlanta"},"metadata":null,"id":5447679008,"updated_at":"2026-10-14T09:52:40-04:00","requisition_id":"444","title":"Financial Planning and Analysis (FP\u0026A) Analyst ","company_name":"QGenda","first_published":"2026-10-13T15:10:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Financial Planning and Analysis (FP\u0026amp;amp;A) Analyst, you will turn financial and operational data into clear reporting and actionable insights that help senior leaders make informed financial, operational, and strategic decisions. You will partner across departments to support planning, forecasting, performance analysis, and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You\u0026#39;ll Make an Impact\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare accurate, timely monthly, quarterly, and annual financial reports, KPI trend analyses, and management presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain rolling forecasts, projections, and the supporting schedules that enable clear visibility into expected performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze actual results against budget and forecast, identify key drivers of variances, and communicate insights that inform future decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate department spending, surface meaningful trends and risks, and recommend practical opportunities to manage expenses when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the annual budgeting process by gathering inputs, preparing analyses, and helping ensure plans are complete and well understood.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the month-end close process by preparing reports and analysis that support timely, accurate results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve reporting and planning processes to increase accuracy, efficiency, and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to ad hoc reporting and analysis requests from management and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A critical thinker with strong problem-solving skills and the ability to translate data into a clear point of view.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented and comfortable working with financial information, deadlines, and changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective communicator who can present analyses clearly to both finance and non-finance partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High proficiency in Excel preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in creating concise, management-ready PowerPoint presentations is preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree specializing in Finance or Accounting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internship or other relevant experience in finance or accounting is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001809008,"name":"Finance","child_ids":[4004420008],"parent_id":null}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/4535833008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4182908008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":4535833008,"updated_at":"2026-10-19T15:12:35-04:00","requisition_id":"186","title":"Implementation Consultant, Scheduling","company_name":"QGenda","first_published":"2025-02-13T17:36:51-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;Within our Technical Delivery Services (TDS) organization, we are looking for organized individuals that want to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda!\u0026amp;nbsp; Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper configuration for our Scheduling product. Your primary objectives are to build QGenda products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You will be implementing our Scheduling product. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a critical member of the TDS organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer\u0026#39;s “go live” expectations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Prepares for and leads implementation \u0026amp;amp; customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Work cross functionally with (Technical Account Managers) TAM’s, Project Coordinators and Project Managers, Customer Success Managers (CSM’s) and other QGenda resources, to ensure all customer requirements are scoped and delivered\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Maintain task plans and timelines in workflow management system and customer success platform (CSP)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Escalate to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: Arial;\u0026quot;\u0026gt;Able to meet deadlines and work on multiple projects simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77); font-family: Arial;\u0026quot;\u0026gt;Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Excellent verbal, written and interpersonal communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Bachelor’s degree\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Minimum 1.5 years of experience in a related field or function\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ability to travel for customer meetings, conferences and other industry events\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience utilizing Salesforce or similar CRM software as well as Google Suite Products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Engineering or other technical degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;SaaS/Software technical configuration and implementation experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Experience/exposure to the healthcare and IT ecosystem\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001790008,"name":"CX Professional Services","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5455649008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4563412008,"location":{"name":"Atlanta, GA"},"metadata":null,"id":5455649008,"updated_at":"2026-10-20T11:47:24-04:00","requisition_id":"446","title":"IT Security Lead","company_name":"QGenda","first_published":"2026-10-20T11:47:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As our IT Security Lead at QGenda, you will serve as a senior individual contributor responsible for leading IT security operations, risk management, and governance, risk, and compliance (GRC) initiatives across our IT systems, infrastructure, and SaaS applications. You will identify and reduce risk, strengthen security controls, and mature our GRC program from policy and control design through audit readiness, evidence collection, and remediation. Working closely with IT and Help Desk, Legal, Product Development, and business teams, you will streamline control management and help ensure alignment with applicable security standards. You will also partner with Product Development’s security team to align enterprise IT security with QGenda’s broader security program.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead IT security operations and advance QGenda’s enterprise IT security strategy and GRC initiatives, translating business objectives and risk priorities into measurable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee security controls across QGenda’s IT platforms and assets, including identity, endpoints, SaaS applications, and network infrastructure. Promote secure architecture and configuration, assess control effectiveness and attack surface, address gaps, define security metrics, and report security posture to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as IT’s primary security subject matter expert (SME), providing daily guidance to IT Systems Administrators and Help Desk teams supporting IT, CRM, and Procurement on secure configuration and control implementation. Partner with system owners to drive remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with IT, Help Desk, and business stakeholders to align security initiatives with business objectives and integrate security into enterprise IT projects, system changes, and operational processes. Coordinate with Product Development’s security team where initiatives overlap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the IT vulnerability management program, including regular scans and assessments, risk-based prioritization, timely remediation and patching, and validation of fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead internal and external IT security audits and compliance assessments, including control mapping, evidence coordination, gap analysis, remediation tracking, and audit readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve GRC operations by automating control testing, evidence collection, and compliance workflows, and establishing ongoing monitoring of control status.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, implement, and maintain IT security policies, standards, and best practices aligned with applicable frameworks, audit requirements, regulations, and customer and contractual obligations including NIST, ISO 27001, SOC 1, SOC 2, SOX, HIPAA, and FedRAMP, as applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate security risks associated with internal AI adoption and other new technologies, including configuration, data exposure, vulnerabilities, and potential impacts to existing controls. Recommend appropriate safeguards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate incident preparedness and response with relevant teams, capture lessons learned, and provide security awareness training and guidance to staff.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You operate effectively as a senior individual contributor, independently leading cross-functional security initiatives that measurably improve security posture and influencing teams across IT and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring hands-on experience securing enterprise IT environments across identity and access management, endpoints, SaaS applications, network infrastructure, and macOS and Windows environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience with enterprise security and IT platforms such as Okta, Zscaler, CrowdStrike, Google Workspace, Microsoft, Jamf, Intune, and Meraki, or comparable tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand enterprise risk management and GRC, and can apply frameworks and requirements such as NIST, ISO 27001, SOC 1, SOC 2, SOX, HIPAA, and FedRAMP, as applicable, to practical security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience leading or supporting security audits and compliance assessments in highly regulated environments with extensive compliance requirements, including working with auditors, mapping controls, gathering evidence, remediating gaps, and monitoring controls. You’re familiar with GRC automation and continuous monitoring platforms. Familiarity with tools such as Vanta is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience managing vulnerability programs, including scanning, risk prioritization, remediation coordination, patching, and validation. Familiarity with tools such as Tenable is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can assess security risks in SaaS applications, internal AI tools, and emerging technologies, including configuration, access, data exposure, vulnerabilities, and impacts to existing controls. You can also use AI and machine learning to improve security workflows while maintaining human oversight and critical judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience supporting incident response and security awareness. You communicate effectively with internal and external stakeholders and can explain cybersecurity principles and risks to technical and nontechnical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in IT security, GRC, security engineering, security operations, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree from an accredited college or university.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001810008,"name":"Operations / IT ","child_ids":[],"parent_id":null}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5433555008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4552655008,"location":{"name":"Atlanta, Ga."},"metadata":null,"id":5433555008,"updated_at":"2026-10-01T12:05:06-04:00","requisition_id":"441","title":"Manager, Marketing Operations","company_name":"QGenda","first_published":"2026-09-25T16:21:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;QGenda is seeking a highly analytical and process-oriented Marketing Operations Manager to improve the effectiveness, efficiency, and alignment of our Marketing and Business Development organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;In this role, you will serve as a strategic and operational partner to the VP of GTM Operations and the CMO. You will use existing systems, reporting tools, and business data to identify trends, uncover opportunities, and recommend actions that improve pipeline performance and team execution.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;The ideal candidate will combine strong marketing operations experience with a practical understanding of B2B demand generation, product marketing, business development, and the customer journey. You will analyze marketing and business development performance, support segmentation and campaign measurement, and translate data into clear recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also help identify process gaps, reduce friction between teams, improve lead handoffs, and create more scalable ways of working across the broader go-to-market organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive Marketing and Business Development Effectiveness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic operational partner to the VP of GTM Operations and CMO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve marketing performance, organizational effectiveness, and cross-functional execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and optimize workflows and handoffs across Product Marketing, Demand Generation, Business Development, Sales, and other go-to-market teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce friction, duplication, bottlenecks, and gaps in accountability across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Improve Operating Rhythms and Processes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Establish and improve operating rhythms for marketing planning, campaign intake, prioritization, cross-functional communication, performance reviews, and executive reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, document, implement, and continuously improve scalable processes, templates, governance standards, and operating practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or support cross-functional process improvement initiatives and special projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide quality control, business context, progress tracking, and concise recommendations to functional leaders and executive management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Translate Data Into Action\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Use Salesforce, marketing automation, sales engagement, reporting, and business intelligence tools to monitor performance and identify trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface actionable insights across Marketing and Business Development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate data into recommendations related to campaign performance, pipeline contribution, lead conversion, BDR/SAR activity, account penetration, ROI, audience targeting, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support audience segmentation, list generation, inbound and outbound targeting, and the identification of green-space, white-space, upsell, and cross-sell opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strengthen Funnel Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Improve funnel definitions, data quality, lead management, and handoff processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support consistent tracking of Marketing Qualified Leads, Sales Qualified Leads, lead follow-up, and opportunity creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve the connection between marketing activities, pipeline creation, and revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytical, organized, and process-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across multiple marketing and go-to-market functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to identify process inefficiencies, map workflows, clarify ownership, and implement practical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at distinguishing useful business insight from reporting noise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable advising senior leaders, influencing cross-functional partners, and driving change without relying on direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly attentive to data quality, accuracy, and consistent execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, pragmatic, and comfortable working independently in a fast-paced and evolving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An excellent written and verbal communicator who can summarize findings and recommendations for executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Marketing Operations, Revenue Operations, Business Intelligence, Marketing Analytics, or a related role in a B2B organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting multiple marketing functions, such as Demand Generation, Customer Marketing, Business Development, or Sales Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the B2B marketing funnel and how programs, channels, campaigns, and activities contribute to pipeline and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with existing data and technology environments without requiring deep data engineering or software development expertise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Marketing degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort and fluency using AI technology and AI-native systems to drive efficiency, automation, and workflow improvements preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare technology, enterprise software, or another complex B2B environment preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001797008,"name":"Sales Operations","child_ids":[],"parent_id":4001795008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5023716008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4381964008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5023716008,"updated_at":"2026-10-07T12:03:29-04:00","requisition_id":"328","title":"QGenda Technical Engineer","company_name":"QGenda","first_published":"2025-12-15T11:01:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within our Customer Experience (CX) organization, we are looking for technically savvy, customer-focused individuals who want to help healthcare organizations maximize the value of QGenda. QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a QGenda Technical Engineer I, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate closely with peers and senior engineers to resolve cases efficiently. This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Duties\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional and positive attitude in all customer and company interactions, both internal and external.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update, customize, configure, and manage client environments on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adheres to all support policies, workflows, and ticket-handling processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles Concierge phone support with verbal and technical proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly identify and escalate any potential client risks to CS Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completes other duties as directed by a member of QGenda management/leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid case/time-management and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to complete assignments autonomously and maintain timely communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Computer programming skills or previous technical support experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5226438008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4381964008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5226438008,"updated_at":"2026-10-07T12:03:29-04:00","requisition_id":"328","title":"QGenda Technical Engineer - New Grad 2026","company_name":"QGenda","first_published":"2026-05-20T11:00:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within our Customer Experience (CX) organization, we are looking for technically savvy, customer-focused individuals who want to help healthcare organizations maximize the value of QGenda. QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a QGenda Technical Engineer - New Grad, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate closely with peers and senior engineers to resolve cases efficiently. This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Duties\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional and positive attitude in all customer and company interactions, both internal and external.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update, customize, configure, and manage client environments on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adheres to all support policies, workflows, and ticket-handling processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles Concierge phone support with verbal and technical proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly identify and escalate any potential client risks to CS Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completes other duties as directed by a member of QGenda management/leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid case/time-management and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to complete assignments autonomously and maintain timely communication\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to begin full time employment starting October 2026\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Technical degree\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Previous Software experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Customer-facing experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":8}}