{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5412624008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4542361008,"location":{"name":"Atlanta"},"metadata":null,"id":5412624008,"updated_at":"2026-09-16T14:49:02-04:00","requisition_id":"435","title":"Associate Salesforce Administrator","company_name":"QGenda","first_published":"2026-09-01T14:52:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Associate Salesforce Administrator, you will work under the direction of the \u0026lt;strong\u0026gt;Salesforce Platform Manager\u0026lt;/strong\u0026gt; to support, maintain, and streamline day-to-day operations on QGenda’s Salesforce platform. This role acts as a primary operational resource for internal teams, addressing front-line inquiries and keeping our system running smoothly. You will work closely with the team’s \u0026lt;strong\u0026gt;Senior Salesforce Administrator\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Salesforce Administrator\u0026lt;/strong\u0026gt; to learn our unique platform architecture, troubleshoot issues, and collaborate on system alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is designed as a career-launching growth opportunity. The ideal candidate will start by mastering core operational tasks and will be expected to continuously grow into increasingly complex administration duties over time.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ticket Management:\u0026lt;/strong\u0026gt; Take primary ownership of incoming operational (\u0026lt;strong\u0026gt;Help Desk\u0026lt;/strong\u0026gt;) tickets, ensuring timely, accurate, and helpful resolutions for our internal users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Access Control:\u0026lt;/strong\u0026gt; Manage basic user administration, including provisioning and deprovisioning user accounts, resetting passwords, and adjusting roles, profiles, and permission sets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Operations:\u0026lt;/strong\u0026gt; Execute routine data tasks, such as file uploads, data extractions/downloads, and ongoing account maintenance to preserve data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;General Troubleshooting:\u0026lt;/strong\u0026gt; Serve as a responsive resource for everyday system questions, diagnosing minor glitches, and escalating complex issues to the Salesforce Platform Manager or senior administrators when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Alignment:\u0026lt;/strong\u0026gt; Adhere closely to all company ticketing workflows, documentation policies, and handling practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Salesforce Certified Administrator credential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Experience:\u0026lt;/strong\u0026gt; 1–2 years of hands-on exposure or structural familiarity with Salesforce or a similar CRM environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent verbal and written communication skills paired with a user-first support mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Thinking:\u0026lt;/strong\u0026gt; Creative and analytical thinker with a natural aptitude for problem-solving and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prioritization:\u0026lt;/strong\u0026gt; Strong organizational skills with the ability to handle, organize, and prioritize simultaneous operational requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Focus:\u0026lt;/strong\u0026gt; A sharp eye for detail, striving for thoroughness and accuracy across all system changes and data requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Attitude:\u0026lt;/strong\u0026gt; A collaborative, positive approach to learning new technical skills and adapting to dynamic roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic experience utilizing a helpdesk ticketing platform (e.g., Jira, ServiceNow).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong familiarity with data manipulation tools like Microsoft Excel or Google Sheets (e.g., VLOOKUPs, data formatting) for prepping file uploads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SOQL or SQL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001810008,"name":"Operations / IT ","child_ids":[],"parent_id":null}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5385044008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4529807008,"location":{"name":"Atlanta, Georgia, United States"},"metadata":null,"id":5385044008,"updated_at":"2026-08-21T15:08:34-04:00","requisition_id":"430","title":"Collections Specialist","company_name":"QGenda","first_published":"2026-08-10T15:48:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;QGenda is seeking a motivated and detail-oriented Collections Specialist to join our Finance team. Reporting to the Collections Manager, this role is responsible for supporting the collection of outstanding accounts receivable while delivering an exceptional customer experience to our healthcare clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Collections Specialist will partner with internal teams and customer contacts to resolve payment issues, research account discrepancies, and help improve cash collections. This is an excellent opportunity for an early-career finance professional looking to build a career in commercial collections and accounts receivable within a fast-growing SaaS organization.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage an assigned portfolio of customer accounts and monitor outstanding balances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact customers via phone and email regarding overdue invoices while maintaining professional business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review aging reports and prioritize collection activities to support timely payment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research billing questions, payment discrepancies, and account issues by collaborating with Billing, Accounting, Customer Success, and Sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document collection activity and customer communications within Intacct and other business systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with customer account reconciliations and support broader accounts receivable activities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex collection issues to senior team members or management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate records and meet established collection performance goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute ideas for improving collections processes and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate professionalism and empathy when working with hospitals, health systems, and other healthcare customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, organizational, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities while maintaining attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated customer service mindset and ability to build positive business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Accounting, Business Administration, Economics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0–2 years of professional experience in finance, accounting, customer service, accounts receivable, collections, or another business-related function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Excel and Microsoft Office.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Internship or professional experience supporting accounts receivable or commercial collections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Oracle, NetSuite, Sage Intacct, or another ERP platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting B2B customers in healthcare, SaaS, or another professional services environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve communication, research, or workflow efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001809008,"name":"Finance","child_ids":[4004420008],"parent_id":null}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5343914008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4162553008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5343914008,"updated_at":"2026-08-03T13:07:41-04:00","requisition_id":"164","title":"Customer Support Specialist","company_name":"QGenda","first_published":"2026-07-13T14:38:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;As a Customer Support Specialist, you will provide an exceptional support experience for QGenda\u0026#39;s customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Maintain a professional and positive attitude in all customer and company interactions, both internal and external\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Hold high degree of functional knowledge of QGenda solutions\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Excellent case management and time management skills\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Strong written and verbal communication skills\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Detail-oriented — ability to complete assignments and maintain communication with a high degree of accuracy and timeliness\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;High School Diploma /\u0026amp;nbsp;GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Ability to follow protocols and policies as defined by QGenda and CX Leadership\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Computer programming skills or previous technical support experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5395671008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535272008,"location":{"name":"Uniontown, Ohio"},"metadata":null,"id":5395671008,"updated_at":"2026-09-10T15:32:23-04:00","requisition_id":"432","title":"Customer Support Specialist, New Innovations","company_name":"QGenda","first_published":"2026-08-31T09:54:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At QGenda, we enable healthcare providers to focus on what\u0026#39;s most important, patient care! Serving more than 650,000 providers in over 4,000 healthcare organizations, we help our customers to make strategic workforce decisions and better manage healthcare provider capacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking individuals to become \u0026lt;strong\u0026gt;New Innovations platform experts. \u0026lt;/strong\u0026gt;Team members who are\u0026amp;nbsp;self-starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. As a Support Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Both training and supporting the software suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phone and in-person customer trainings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with end users for software support, including troubleshooting, problem analysis, and providing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training experience which includes designing, producing, and presenting training material to both small and large audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and confident with public speaking to large audiences up to 150 people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact effectively with all levels of an organization both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate initiative, resourcefulness, and creativity in problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-directed attitude with effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt communication style toward different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent supportive teamwork habits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner who can adapt to a highly interactive environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills both over the phone and in person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be available for occasional national and international travel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years within Education, Customer Service, Account Management and/or Sales setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-directed attitude with effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt communication style toward different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills both over the phone and in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bilingual, verbal and written.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Education industry background with knowledge of ACGME, GME, and UME.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using New Innovations or similar clinical/residency management systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with software coding/programming and/or high degree of tech interest.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4062876008,"name":"New Innovations - Ohio","location":"Green, Ohio, United States","child_ids":[],"parent_id":null},{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5395672008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535272008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5395672008,"updated_at":"2026-08-31T14:08:35-04:00","requisition_id":"432","title":"Product Support Specialist, New Innovations","company_name":"QGenda","first_published":"2026-08-31T09:54:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At QGenda, we enable healthcare providers to focus on what\u0026#39;s most important, patient care! Serving more than 650,000 providers in over 4,000 healthcare organizations, we help our customers to make strategic workforce decisions and better manage healthcare provider capacity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking individuals to become \u0026lt;strong\u0026gt;New Innovations platform experts. \u0026lt;/strong\u0026gt;Team members who are\u0026amp;nbsp;self-starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. As a Support Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Both training and supporting the software suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phone and in-person customer trainings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with end users for software support, including troubleshooting, problem analysis, and providing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training experience which includes designing, producing, and presenting training material to both small and large audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and confident with public speaking to large audiences up to 150 people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact effectively with all levels of an organization both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate initiative, resourcefulness, and creativity in problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-directed attitude with effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt communication style toward different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent supportive teamwork habits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner who can adapt to a highly interactive environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills both over the phone and in person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be available for occasional national and international travel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years within Education, Customer Service, Account Management and/or Sales setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-directed attitude with effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt communication style toward different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills both over the phone and in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, but Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bilingual, verbal and written.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Education industry background with knowledge of ACGME, GME, and UME.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using New Innovations or similar clinical/residency management systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with software coding/programming and/or high degree of tech interest.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4062876008,"name":"New Innovations - Ohio","location":"Green, Ohio, United States","child_ids":[],"parent_id":null},{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5023716008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4381964008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5023716008,"updated_at":"2026-08-10T12:45:55-04:00","requisition_id":"328","title":"QGenda Technical Engineer","company_name":"QGenda","first_published":"2025-12-15T11:01:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within our Customer Experience (CX) organization, we are looking for technically savvy, customer-focused individuals who want to help healthcare organizations maximize the value of QGenda. QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a QGenda Technical Engineer I, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate closely with peers and senior engineers to resolve cases efficiently. This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Duties\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional and positive attitude in all customer and company interactions, both internal and external.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update, customize, configure, and manage client environments on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adheres to all support policies, workflows, and ticket-handling processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles Concierge phone support with verbal and technical proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly identify and escalate any potential client risks to CS Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completes other duties as directed by a member of QGenda management/leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid case/time-management and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to complete assignments autonomously and maintain timely communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Computer programming skills or previous technical support experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/qgenda/jobs/5226438008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4381964008,"location":{"name":"Atlanta, Georgia"},"metadata":null,"id":5226438008,"updated_at":"2026-08-10T12:45:47-04:00","requisition_id":"328","title":"QGenda Technical Engineer - New Grad 2026","company_name":"QGenda","first_published":"2026-05-20T11:00:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;Who We Are\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is redefining healthcare workforce management everywhere care is delivered. We\u0026#39;re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is headquartered in Atlanta.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;To learn more about QGenda, visit us at \u0026lt;a href=\u0026quot;qgenda.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;qgenda.com\u0026lt;/a\u0026gt; or follow us on \u0026lt;a href=\u0026quot;https://www.instagram.com/qgendalife/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Instagram\u0026lt;/a\u0026gt;\u0026amp;nbsp;or \u0026lt;a href=\u0026quot;https://www.linkedin.com/company/qgenda/\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;LinkedIn\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Your Role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Within our Customer Experience (CX) organization, we are looking for technically savvy, customer-focused individuals who want to help healthcare organizations maximize the value of QGenda. QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How You’ll Make an Impact\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a QGenda Technical Engineer - New Grad, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate closely with peers and senior engineers to resolve cases efficiently. This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Duties\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintains a professional and positive attitude in all customer and company interactions, both internal and external.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update, customize, configure, and manage client environments on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adheres to all support policies, workflows, and ticket-handling processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles Concierge phone support with verbal and technical proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly identify and escalate any potential client risks to CS Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completes other duties as directed by a member of QGenda management/leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid case/time-management and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to complete assignments autonomously and maintain timely communication\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to begin full time employment starting October 2026\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Not Required, But Nice to Have\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Technical degree\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Previous Software experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;Customer-facing experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(31, 123, 182);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s In It For You\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Fully company-paid options for medical (both in-person and virtual), dental and vision insurance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Paid parental leave for birth, adoption or permanent placement \u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;401(k) with company match\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(78, 77, 77);\u0026quot;\u0026gt;If you require accommodations or assistance to complete the online application process, please contact \u0026lt;a style=\u0026quot;color: rgb(78, 77, 77);\u0026quot; href=\u0026quot;mailto:recruiting@qgenda.com\u0026quot;\u0026gt;recruiting@qgenda.com\u0026lt;/a\u0026gt; and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4001793008,"name":"CX QGenda Support","child_ids":[],"parent_id":4001789008}],"offices":[{"id":4001197008,"name":"QGenda - Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":7}}