{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/postscript/jobs/8464864002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6381260002,"location":{"name":"Remote, Anywhere in North America"},"metadata":null,"id":8464864002,"updated_at":"2026-06-24T15:39:56-04:00","requisition_id":"523","title":"Business Development Representative","company_name":"Postscript","first_published":"2026-03-17T16:15:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we\u0026#39;re just getting started.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Backed by Greylock and Y Combinator, fully remote since 2018.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Business Development Representative (BDR)\u0026lt;/strong\u0026gt; at Postscript, you\u0026#39;ll be on the front lines, identifying, engaging, and making initial connections with ecommerce businesses ready to unlock significant growth through SMS. You\u0026#39;ll be a vital ambassador for our brand, product, and company, playing a direct role in our continued success. Your day-to-day will involve building targeted account lists, sparking new opportunities through thoughtful and creative outreach, and ensuring a smooth hand-off to our Account Executives once you\u0026#39;ve qualified the prospect.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a fully remote opportunity, offering you the flexibility to work from anywhere in North America.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Primary duties\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify and qualify\u0026lt;/strong\u0026gt; ecommerce brands that align with our ideal customer profile and demonstrate a strong potential for growth with Postscript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consistently achieve and exceed\u0026lt;/strong\u0026gt; your targets for generating qualified new business opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Skillfully utilize\u0026lt;/strong\u0026gt; a range of tools and technologies to research, identify, and connect with potential customers. You\u0026#39;ll be encouraged to think creatively and resourcefully in your outreach efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professionally represent\u0026lt;/strong\u0026gt; Postscript\u0026#39;s product, brand, and company in every interaction, clearly and concisely articulating how we can help ecommerce businesses thrive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain exceptional standards\u0026lt;/strong\u0026gt; for timeliness, responsiveness, and diligent follow-up with prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accurately manage\u0026lt;/strong\u0026gt; your activities and pipeline within Salesforce CRM, ensuring all sales data is consistently updated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build foundational relationships\u0026lt;/strong\u0026gt; with prospective customers, setting the stage for their future success with Postscript. You\u0026#39;ll work closely with Account Executives to collaboratively nurture these early-stage opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuously learn\u0026lt;/strong\u0026gt; about our customers\u0026#39; marketing strategies, technology landscape, and broader business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with\u0026lt;/strong\u0026gt; members of the Go-to-Market (GTM) team to contribute to the refinement of our sales process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Enhanced Personalization:\u0026lt;/strong\u0026gt; Leverage AI tools to analyze prospect data (e.g., LinkedIn activity, earnings reports, or tech stack changes) to craft hyper-personalized outreach at scale, moving beyond generic templates to drive higher response rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workflow Automation \u0026amp;amp; Optimization:\u0026lt;/strong\u0026gt; Utilize AI-powered sales tools to automate administrative tasks—such as CRM data entry, meeting summarization, and lead prioritization—freeing up more time for high-value strategic research and live prospect engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We’ll Love About You\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of B2B sales development experience, preferably in a SaaS, marketing technology, or a related domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a variety of sales tools such as Salesforce, Outreach, Sales Navigator, or Gong\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess a natural ability to build rapport and make initial connections with people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You pay close attention to details and approach tasks in an organized and solution-oriented way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re developing your ability to prioritize tasks and think strategically about engaging with different businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re eager to learn how to create value for customers and understand their business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re motivated to meet and exceed expectations and have a genuine desire to learn and grow in a sales role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An interest in or basic understanding of ecommerce is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Love About Us\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salary of \u0026lt;strong\u0026gt;USD\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;$50,000\u0026lt;/strong\u0026gt; plus uncapped variable and significant equity regardless of location\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High growth startup - plenty of room for you to directly impact the company and grow your career!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote team - work from home (or wherever!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun - We’re passionate and enjoy what we do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;For information about how we use your personal data, please see our U.S. Job Applicant \u0026lt;a href=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Privacy Notice\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;For information about how we use your personal data, please see our U.S. Job Applicant\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Privacy Notice\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4071435002,"name":"Business Development","child_ids":[],"parent_id":null}],"offices":[{"id":4042093002,"name":"GTM","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/postscript/jobs/8659896002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6457880002,"location":{"name":"Remote"},"metadata":null,"id":8659896002,"updated_at":"2026-07-30T17:17:11-04:00","requisition_id":"601-1","title":"Principal Customer Success Manager ","company_name":"Postscript","first_published":"2026-07-30T17:17:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we\u0026#39;re just getting started.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Backed by Greylock and Y Combinator, fully remote since 2018.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Postscript is looking for a \u0026lt;strong\u0026gt;Principal CSM\u0026lt;/strong\u0026gt; to serve as our subject matter expert and internal champion for one of our newest product lines. This is not a traditional CSM role — it sits at the intersection of customer success, enablement, and program development. You\u0026#39;ll operate as a strategic overlay across a focused book of business while also doing the foundational work of building what a great customer journey looks like for this new offering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a fully remote position that can be based in the US or Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll carry a book of business while simultaneously building the playbooks and enablement materials that will scale what you learn to the broader CSM team. The right person has been a strong CSM, but has also led programs, built assets others use, and influenced strategy beyond their own accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own the Customer Experience for a New Offering\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026amp;nbsp;You\u0026#39;ll be the primary CSM for our earliest merchants on this new product line — the ones helping us learn what good looks like. That means managing relationships, driving adoption, navigating ambiguity, and feeding what you learn directly into the frameworks others will eventually follow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build the Customer Journey \u0026amp;amp; Playbooks\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026amp;nbsp;You\u0026#39;ll define what a successful customer journey looks like for this offering — from implementation through expansion — and turn that into repeatable, documented motions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enable the CS Team\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026amp;nbsp;You\u0026#39;ll partner with the enablement team to help build materials, training resources, and internal documentation that upskill the CS org based on your proposed strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Feedback \u0026amp;amp; Roadmap Influence\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026amp;nbsp;You\u0026#39;ll be the connective tissue between the front lines and Product. That means clearly articulating adoption friction, the merchant impact of product gaps, and the downstream effect on retention — with enough specificity to actually influence roadmap prioritization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026amp;nbsp;You\u0026#39;re comfortable with data and own internal reporting on your book of business. You also leverage data-driven insights directly with customers to help them optimize and expand their use case.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;ll Love About You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve been a strong, customer-facing CSM for 7+ years, and you\u0026#39;ve also built things: playbooks, training materials, onboarding programs, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong point of view on what good customer strategy looks like for ecommerce brands — \u0026lt;strong\u0026gt;multi-channel marketing experience (SMS, email, or beyond) is a MUST\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring a project management mindset; you can hold a complex workstream together while still being present for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked in or alongside alpha/beta programs and helped them scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly (written, verbal) across multiple levels and teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don\u0026#39;t need a fully defined path to do great work — you\u0026#39;re energized by building in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Love About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salary range of USD $117,000-$141,000 base plus variable compensation \u0026amp;amp; significant equity (we do not have geo based salaries)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High growth startup - plenty of room for you to directly impact the company and grow your career!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home (or wherever)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun - We’re passionate and enjoy what we do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation and opportunity for equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;For information about how we use your personal data, please see our U.S. Job Applicant\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Privacy Notice\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044860002,"name":"Customer Success","child_ids":[4065127002],"parent_id":null}],"offices":[{"id":4042093002,"name":"GTM","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/postscript/jobs/8531822002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6407283002,"location":{"name":"Remote"},"metadata":null,"id":8531822002,"updated_at":"2026-06-24T15:39:56-04:00","requisition_id":"583-3","title":"Senior Customer Success Manager ","company_name":"Postscript","first_published":"2026-04-30T13:49:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we\u0026#39;re just getting started.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Backed by Greylock and Y Combinator, fully remote since 2018.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Enterprise Customer Success Manager\u0026lt;/strong\u0026gt; at Postscript, you will drive success for our largest, high-growth customers by ensuring they achieve maximum value from our platform. Acting as a trusted advisor, you’ll immerse yourself in their businesses, deeply understand their goals, and provide strategic guidance to fuel their growth. This role is ideal for someone passionate about building relationships, shaping creative marketing strategies, and delivering exceptional customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll collaborate cross-functionally with internal teams, including Sales, Product, and Support, to share customer insights and help improve Postscript’s offerings. By enabling our customers to succeed, you’ll play a direct role in driving company growth and innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a fully remote position and can be based in the US or Canada.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Key Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Success \u0026amp;amp; Relationship Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop tailored strategies to ensure customer growth and retention, meeting performance targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Marketing Strategy \u0026amp;amp; Consultation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide creative and data-driven recommendations to maximize customer engagement and growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the broader account team to identify and execute upsell and renewal opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Support teams to address technical issues and deliver seamless solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational \u0026amp;amp; Industry Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We’ll Love About You\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of customer success or account management experience in\u0026lt;strong\u0026gt; SaaS, marketing\u0026lt;/strong\u0026gt;, or \u0026lt;strong\u0026gt;e-commerce\u0026lt;/strong\u0026gt; technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years of sales experience (e.g., Account Management) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools to drive productivity and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills, with high reliability and outstanding follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, autonomous, and adaptable. Comfortable working in a fast-paced, early-stage environment with a growth mindset towards emerging technologies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open to feedback and eager to continuously learn and improve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What You’ll Love About Us\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salary range of \u0026lt;strong\u0026gt;USD $100,000 to $117,000 base\u0026lt;/strong\u0026gt; plus \u0026lt;strong\u0026gt;variable compensation\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;(20%) \u0026lt;/strong\u0026gt;and equity regardless of location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-growth startup environment with opportunities to make a meaningful impact and grow your career.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fully remote work culture – work from anywhere.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun, collaborative team passionate about e-commerce and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off to recharge and prioritize your well-being.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive health, dental, vision insurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;For information about how we use your personal data, please see our U.S. Job Applicant\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Privacy Notice\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044860002,"name":"Customer Success","child_ids":[4065127002],"parent_id":null}],"offices":[{"id":4042093002,"name":"GTM","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/postscript/jobs/8520818002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6403455002,"location":{"name":"Remote"},"metadata":null,"id":8520818002,"updated_at":"2026-07-17T14:29:13-04:00","requisition_id":"582-2","title":"Senior Engineering Manager, Messaging Channels","company_name":"Postscript","first_published":"2026-04-23T11:07:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we\u0026#39;re just getting started.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Backed by Greylock and Y Combinator, fully remote since 2018.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As \u0026lt;strong\u0026gt;Senior Engineering Manager\u0026lt;/strong\u0026gt; for the Messaging Channels team at Postscript, you will lead a team of 8 highly skilled product and platform engineers who own the messaging backbone that every Postscript product ships through. Your team is responsible for (1) \u0026lt;strong\u0026gt;Flow Builder\u0026lt;/strong\u0026gt;, Postscript’s automation product that merchants use to orchestrate their customer journeys, (2) the \u0026lt;strong\u0026gt;high-volume SMS campaign send engine\u0026lt;/strong\u0026gt; that powers some of the largest DTC brands in the world, (3) the \u0026lt;strong\u0026gt;messaging platform and infrastructure\u0026lt;/strong\u0026gt; that every other product at Postscript is built on top of, and (4) \u0026lt;strong\u0026gt;expansion into new channels\u0026lt;/strong\u0026gt; that meet our merchants wherever their customers are. The team runs its own dedicated on-call rotation and sets the bar for operational rigor at Postscript.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Engineering Managers are directly responsible for day-to-day people management of their direct reports. They focus on leadership, people management, and delivery/execution duties. Our backend is primarily Python within an AWS architecture, with select services in Go, backed by Kafka, Postgres, and MongoDB, and is continually evolving to meet the scalability and complexity demands of high-volume messaging at ecommerce scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has multiple years of experience leading both senior IC engineers at their career pinnacle and managers of smaller engineering teams. Additionally, the ideal candidate has a passion for operational excellence, high-volume distributed systems, running internal platforms for other engineering teams, and delivering great work that drives business value and improves the customer experience. Exposure to AI-powered product surfaces is a plus. Channels is the foundation that many of Postscript’s AI products are built on top of.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a fully remote position based in the US or Canada.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Primary duties\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team that owns Postscript’s messaging backbone: Flow Builder, the campaign send engine, the messaging platform that every Postscript product is built on, and expansion into additional channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive reliability, throughput, and cost efficiency of a production system that handles Postscript-scale messaging volume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the Messaging Platform as an internal product, setting contracts, prioritization, and support expectations with engineering consumer teams across Postscript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team’s dedicated on-call rotation, including incident response, blameless postmortems, and continuous improvement of reliability posture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with platform, AI, and integrations engineering teammates, product managers, business stakeholders, designers, and compliance partners to plan and execute work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out performance management duties for your direct reports via just-in-time feedback, 1:1s, annual reviews, and continuous improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently provide ongoing technical mentorship and general professional development for your direct reports and other engineers at Postscript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and continually improve development, on-call, and incident-review processes that yield maximum efficiency and operational rigor in day-to-day engineering operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with and grow Staff Engineers and technical experts in the organization to develop technical roadmaps and complete technical initiatives that enable engineering efficiency, handle the growth of our platform’s scale, and improve velocity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit and hire engineers on your team and on other teams, raise and advocate for new positions on your team, and directly participate in the screening and evaluation of candidates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and participate in culture initiatives that will help us create the best engineering organization in the world\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We’ll Love About You\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A proven career directly managing engineers and developing top performers into principal engineers (ideally 4+ years of leadership experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring staff engineers and highly technical contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams that own high-volume, business-critical distributed systems such as messaging, payments, or similarly demanding delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running an internal platform that other engineering teams depend on, including managing contracts, prioritization, and on-call across consumer teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated excellence in recruiting and onboarding engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear passion for people, management, and enabling people to do their best work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Early-stage / high-growth SaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Led teams that have maintained critical infrastructure that internal and external developers build on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Introduced and maintained systems with a high level of observability (alerting, logging, monitoring, SLOs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Led teams that support deeply embedded integrations with external ecommerce platforms, carriers, or third-party service providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable supporting frontend engineering on a product surface like Flow Builder, even if your primary background is backend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI technologies (predictive and generative) and how they consume platform services is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated passion for delivering great products (martech SaaS or ecommerce experience preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Love About Us\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salary range of \u0026lt;strong\u0026gt;USD $236,000-$280,000 base\u0026lt;/strong\u0026gt; plus significant equity regardless of location\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-growth startup. Plenty of room for you to directly impact the company and grow your career!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote team. Work from home (or wherever!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun. We’re passionate and enjoy what we do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation and opportunity for equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other great perks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;For information about how we use your personal data, please see our U.S. Job Applicant\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Privacy Notice\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044859002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4042095002,"name":"PDE","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/postscript/jobs/8525612002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6405139002,"location":{"name":"Remote"},"metadata":null,"id":8525612002,"updated_at":"2026-07-14T09:46:41-04:00","requisition_id":"581-2","title":"Senior Software Engineer, Full Stack","company_name":"Postscript","first_published":"2026-04-27T19:15:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we\u0026#39;re just getting started.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Backed by Greylock and Y Combinator, fully remote since 2018.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Software Engineer\u0026lt;/strong\u0026gt; at Postscript, you\u0026#39;ll be a high-ownership contributor to one of our core product or platform teams — owning meaningful systems end-to-end, driving technical quality, and helping shape how we build across the organization. Our engineering teams operate at the intersection of scale and product velocity, which means you\u0026#39;ll be working on distributed systems that matter to the business while also influencing the technical standards that allow Postscript to grow sustainably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-autonomy role for engineers who are energized by ambiguity, take genuine ownership of their work, and bring a strong point of view on how to build things well — without sacrificing speed or pragmatism. AI isn\u0026#39;t a nice-to-have here — it\u0026#39;s central to how we work. We expect our engineers to be active practitioners of AI-first development: fluent with the latest agentic coding tools, curious about what\u0026#39;s emerging, and constantly pushing the boundary of what\u0026#39;s possible with AI in their day-to-day craft. If you\u0026#39;re the kind of engineer who\u0026#39;s already experimenting with new models and tooling before anyone asks you to, you\u0026#39;ll feel at home here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior engineer at Postscript, you’ll no longer be only writing code but orchestrating it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is fully remote and can be based in the US or Canada.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Primary Duties\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take deep ownership of systems and product areas on your team — becoming the go-to technical expert for what you own\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently investigate, design, and execute solutions across distributed systems with a high degree of ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect, build, and maintain highly available, scalable REST APIs and backend services for internal and external use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive system decoupling, modularization, and technical debt reduction — improving long-term maintainability without blocking near-term delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build agentically as your default: leveraging concurrent autonomous agent workflows, owning the output, and keeping a steady queue of aligned work moving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay at the forefront of emerging AI tooling and practices, bringing new techniques back to the team and helping raise the floor for how Postscript engineers work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to how we think about integrating AI into our systems and workflows — not just using AI tools, but helping shape where and how AI creates leverage across the engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, data, and go-to-market teams — communicating clearly and proactively in an async-first environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and eliminate single points of failure, improving system resilience and knowledge redundancy across your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve how engineering gets done: bring better tools, fix workflow friction, build internal utilities when the leverage compounds\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;ll Love About You\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience building large-scale backend systems and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an active, daily user of AI coding tools and are using them to maximize your output — Claude Code, Cursor, Copilot, or equivalent — and can speak concretely to how they\u0026#39;ve changed your output and your workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech stack: Python, Go, React, and TypeScript; experience with Kubernetes, AWS, Datadog, and relational/NoSQL databases. You run agentic workflows autonomously and concurrently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You follow the AI tooling landscape closely: new model releases, emerging agentic workflows, and evolving best practices aren\u0026#39;t things you catch up on eventually — they\u0026#39;re things you\u0026#39;re tracking in real time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think critically about AI output — you know where it accelerates you, where it introduces risk, and how to verify what it produces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are able to context switch extremely quickly across concurrent workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on both 0-to-1 initiatives and complex existing systems — and knowing how to balance building new things with improving what\u0026#39;s there\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of relational and NoSQL databases, SQL, and thoughtful database modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity building and observing applications on AWS, and ideally with Datadog or comparable observability tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, direct communication — cross-functional partners and async teams can count on you to surface information proactively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong instincts for technical tradeoffs informed by both engineering best practices and business priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Love About Us\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salary range of USD $175,000–$205,000 base plus significant equity (we do not have geo-based salaries)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High growth startup — plenty of room for you to directly impact the company and grow your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home (or wherever)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun — we\u0026#39;re passionate and enjoy what we do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation and opportunity for equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health, dental, vision insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;For information about how we use your personal data, please see our U.S. Job Applicant\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Privacy Notice\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044859002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4042095002,"name":"PDE","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/postscript/jobs/8637343002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6449637002,"location":{"name":"Remote"},"metadata":null,"id":8637343002,"updated_at":"2026-07-16T16:44:15-04:00","requisition_id":"527-2","title":"Staff Platform Engineer","company_name":"Postscript","first_published":"2026-07-16T16:44:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we\u0026#39;re just getting started.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Backed by Greylock and Y Combinator, fully remote since 2018.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Staff Platform Engineer (Infrastructure)\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced \u0026lt;strong\u0026gt;Staff Platform Engineer\u0026lt;/strong\u0026gt; to help build and operate Acorn, Postscript\u0026#39;s next-generation CDP and messaging platform: ~52 Rust/Python services on EKS, built to run at 500K+ events/sec for 20K+ merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What makes this role different: \u0026lt;strong\u0026gt;the platform is agent-operated\u0026lt;/strong\u0026gt;. Deploys, migrations, drift reconciliation, and infra standup are automated and encoded as self-verifying runbooks that AI agents execute. We are not hiring someone to run those procedures by hand. We are hiring the person who designs the system, writes the guardrails that let agents execute it safely, and owns the failures no runbook covers yet.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Primary duties\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System \u0026amp;amp; Platform Design:\u0026lt;/strong\u0026gt; Own infra topology, scaling and blast-radius boundaries, the build/deploy graph, database ownership boundaries, and cost ceilings — the decisions agents execute but can\u0026#39;t make.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guardrail Engineering:\u0026lt;/strong\u0026gt; Build the validation gates, idempotency checks, drift detectors, and runbooks that keep both humans and agents from doing damage. Your deliverable is the safety system, not the deploy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Escalation Tier:\u0026lt;/strong\u0026gt; Diagnose the novel failures — consumer lag, DLQs, materialized-view chains, consent ordering. Write the runbook the first time; agents handle it after.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliability, Capacity \u0026amp;amp; Cost:\u0026lt;/strong\u0026gt; Own the 500K events/sec target: load testing, Karpenter/HPA tuning, Database sizing, SLOs and alerting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security \u0026amp;amp; Secrets Boundary:\u0026lt;/strong\u0026gt; Own IAM/IRSA, secret rotation, the auth chain, and what the agent/MCP surface is allowed to do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent-Fleet Operability:\u0026lt;/strong\u0026gt; Keep skills, runbooks, and agent context in sync with reality. A stale runbook is a wrong actor, executed confidently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident Leadership:\u0026lt;/strong\u0026gt; Lead incidents and capture every fix as a new runbook plus regression test.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’ll Love About You\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years operating production Kubernetes and cloud infrastructure (AWS) at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;IaC Discipline:\u0026lt;/strong\u0026gt; Strong Terraform and GitOps/Kustomize practice, with a bias for making operations idempotent, automated, and self-verifying.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident Judgment:\u0026lt;/strong\u0026gt; Real incident-response experience on distributed-systems failures — databases, streaming, consumer lag, data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Systems Fluency:\u0026lt;/strong\u0026gt; You know how Postgres, a columnar store, and a log/streaming bus behave under load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Fluency:\u0026lt;/strong\u0026gt; Comfort working alongside AI agents — writing the guardrails, runbooks, and checks that let automation operate safely, and knowing where a human must stay in the loop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instincts:\u0026lt;/strong\u0026gt; You reach for \u0026quot;encode this as a check\u0026quot; before \u0026quot;I\u0026#39;ll remember to do this.\u0026quot; You\u0026#39;d rather delete a manual step than document it. You treat a wrong runbook as a production bug.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Love About Us\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Salary range of USD $190,000 to $230,000 base plus significant equity (we do not have geo based salaries)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High growth startup - plenty of room for you to directly impact the company and grow your career!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from home (or wherever)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fun - We’re passionate and enjoy what we do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive compensation and opportunity for equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible paid time off\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;For information about how we use your personal data, please see our U.S. Job Applicant\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://postscript.io/job-applicant-privacy-notice\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;Privacy Notice\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044859002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4042095002,"name":"PDE","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":6}}