{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8535640002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6404262002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8535640002,"updated_at":"2026-08-19T18:00:47-04:00","requisition_id":"FY27-101665","title":"Account Director Commercial Sales (Mid-Market)","company_name":"Pendo","first_published":"2026-08-12T15:02:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Commercial Sales organization drives revenue growth by helping Mid-Market customers understand, adopt, and expand the value they get from Pendo. The team partners closely with customers and internal stakeholders to create durable growth across new business, renewals, retention, and expansion. This work matters because it helps customers maximize the impact of Pendo’s products while supporting the company’s continued growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Director, you will own a full-cycle, quota-carrying sales motion across net-new revenue, existing account growth, renewals, and upsell opportunities. You will identify and engage new accounts and stakeholders, manage a portfolio of existing customers, and build executive relationships that support long-term adoption and expansion. You will also partner with Customer Success, Finance, Legal, Leadership, and other cross-functional teams to execute deals smoothly and deliver customer-first outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prospect, land, and expand:\u0026lt;/strong\u0026gt; Identify and engage new accounts and stakeholders to drive net-new revenue across the Mid-Market segment. Grow Pendo’s footprint within existing accounts by creating and advancing expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full sales cycle:\u0026lt;/strong\u0026gt; Drive product-led deals from prospecting and solution presentations through quoting, negotiation, and close. Manage each stage with clear next steps, strong deal discipline, and a consultative customer-first approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage renewals and expansion:\u0026lt;/strong\u0026gt; Use customer data, contract details, and business goals to support renewals, retention, and upsell opportunities. Build account strategies that align customer outcomes with Pendo’s growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan strategically across accounts:\u0026lt;/strong\u0026gt; Conduct regular account reviews to understand customer priorities, assess product adoption, and identify paths for growth. Translate those insights into clear account plans and actionable opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally:\u0026lt;/strong\u0026gt; Partner with technical, product, customer success, professional services, marketing, finance, legal, and leadership teams to solve customer challenges and move deals forward. Bring the right internal partners into each opportunity to support smooth execution and strong customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage pipeline and forecast:\u0026lt;/strong\u0026gt; Maintain a healthy pipeline, accurate forecasts, and timely updates for leadership. Track progress against quota targets and proactively address risks or gaps in coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advocate for prospects and customers:\u0026lt;/strong\u0026gt; Build strong executive relationships with prospects and clients and address challenges before they become blockers. Serve as a trusted partner who understands customer goals and helps connect them to Pendo’s value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop product expertise:\u0026lt;/strong\u0026gt; Build deep knowledge of Pendo’s products and how customers use them. Use that expertise to advise accounts, shape solutions, and strengthen the credibility of your sales conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in B2B SaaS or complex technology sales in a full-cycle, quota-carrying role that spans Account Executive, Account Director, and Account Management responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success driving new business and account expansion within the Mid-Market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of meeting or exceeding revenue targets in product-led, subscription-based sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and deal management skills, including experience structuring multi-year agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build and maintain executive-level relationships across technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in prospecting, pipeline management, and forecasting, with proficiency in CRM tools such as Salesforce and Clari.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with the ability to develop creative prospecting strategies and solve problems with a growth mentality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional interpersonal and executive communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to deepening prospect and customer relationships while driving product adoption and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous learner who actively refines sales skills and adapts in a dynamic market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to adopt AI and leverage AI tools as Pendo expands its AI capabilities as a company and team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected on-target-earnings (OTE) range for this role in Raleigh, North Carolina is $180,000 - $250,000 OTE on (50/50 base-to-variable split).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8535640002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8665821002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6460692002,"location":{"name":"London"},"metadata":null,"id":8665821002,"updated_at":"2026-08-07T02:40:31-04:00","requisition_id":"FY27-101840","title":"Account Director, Enterprise Sales - French Markets","company_name":"Pendo","first_published":"2026-08-07T02:40:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Enterprise Account Director for the French market,\u0026amp;nbsp; you will report to our RVP Enterprise Sales, EMEA, and have direct lines of communication with our CEO, CTO, VP of Product, EMEA Managing Director, and any other resources needed to close business. This team owns the full sales cycle for Pendo’s largest customers and prospects across the French Enterprise business segment - a critical growth area for the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The profile we\u0026#39;re hiring is not a relationship manager or a renewals person. It\u0026#39;s a hunter — someone who can open doors at CAC 40 and mid-cap enterprise level, earn trust at C-suite and VP level, and build a pipeline from nothing in parallel to working the existing customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a hybrid position based 3 days per week in our London office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise deal leadership:\u0026lt;/strong\u0026gt; Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive relationship building:\u0026lt;/strong\u0026gt; Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-based selling:\u0026lt;/strong\u0026gt; Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales methodology and forecasting:\u0026lt;/strong\u0026gt; Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account strategy and expansion:\u0026lt;/strong\u0026gt; Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled productivity:\u0026lt;/strong\u0026gt; Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Executives, Enterprise Sales don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;5+ years of proven success in Enterprise SaaS sales, ideally within entrepreneurial or high-growth environments.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Native French; business-level English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of closing new logo deals in the $100k–$1M+ ARR range with consistent overachievement against revenue goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of SaaS financial metrics and enterprise buying dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate complex, team-based sales cycles, leveraging internal executives, product experts, and partners to drive customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated accountability, openness to feedback, and growth mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical curiosity and ability to map platform capabilities to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of perseverance and resilience in professional or personal pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage including medical, dental, and life insurance, combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4068403002,"name":"Revenue Admin","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8665821002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8692171002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6472906002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8692171002,"updated_at":"2026-08-19T18:16:35-04:00","requisition_id":"FY27-101843","title":"Account Executive Commercial Sales (Growth)","company_name":"Pendo","first_published":"2026-08-14T12:37:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Commercial Sales organization drives revenue growth across growth-stage and SMB customer segments. The team helps customers understand, adopt, and expand the value they get from Pendo while creating a consistent revenue motion across prospecting, acquisition, account management, renewals, expansions, and retention. This work matters because it connects customer outcomes directly to Pendo’s long-term growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Account Executive, you will own the full customer lifecycle within a primary territory of growth-stage businesses with more than 300 employees, with secondary focus on small to mid-sized businesses. You will serve as the primary point of contact for customers in your book of business, leading net-new acquisition, account management, renewals, expansions, and churn mitigation. You will partner with Customer Success, Solutions Engineering, Legal, and Finance to deliver long-term customer value while achieving quarterly sales and retention targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop product expertise:\u0026lt;/strong\u0026gt; Build deep understanding of Pendo’s products and how they solve customer challenges. Use that knowledge to guide discovery, shape solutions, and support both net-new and existing customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full sales cycle:\u0026lt;/strong\u0026gt; Manage net-new prospects and current customers from discovery through close. Lead expansion and renewal strategies within your book of business while maintaining clear accountability across the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generate pipeline consistently:\u0026lt;/strong\u0026gt; Build consistent weekly pipeline generation in partnership with business development. Identify new opportunities across your territory and create steady momentum toward pipeline creation and bookings targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage forecast and targets:\u0026lt;/strong\u0026gt; Own a rolling forecast and maintain clear visibility into pipeline health. Track progress against pipeline creation, bookings, renewal, and retention goals with accuracy and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead value-based discovery:\u0026lt;/strong\u0026gt; Uncover customer challenges through consultative discovery and align Pendo’s platform to the outcomes customers need. Translate customer needs into clear solution narratives that support confident buying decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Navigate trials and evaluations:\u0026lt;/strong\u0026gt; Guide prospects through free trials and proof of concept evaluations. Help customers assess product value, understand fit, and move through the buying process with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build customer relationships:\u0026lt;/strong\u0026gt; Develop executive-level customer relationships while partnering internally to address technical needs. Work cross-functionally to support value realization and build durable customer partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create account plans:\u0026lt;/strong\u0026gt; Build and execute account plans that drive net-new opportunities, expansion, and long-term growth. Use customer context, business goals, and product adoption signals to identify the right next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage proposals and contracts:\u0026lt;/strong\u0026gt; Develop and deliver pricing proposals, negotiate contracts, and manage billing questions and renewal transactions with precision. Keep deals organized and moving with strong process discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain sales systems:\u0026lt;/strong\u0026gt; Keep timely and accurate records of activities in Salesforce and other tools across the sales tech stack. Ensure account, opportunity, and forecast information is current and actionable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Account Executives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in B2B SaaS net-new sales and account management with closing responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a full sales cycle, including renewals and expansions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of consistent goal attainment in a quota-carrying sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing tailored technical product demonstrations to net-new and existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen with an understanding of SaaS metrics and customer value drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competency with sales pipeline management and CRM tools, including Salesforce.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI-powered tools and automation in daily workflows to increase efficiency and impact, with the ability to translate emerging AI capabilities into practical business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Training in MEDDICC and/or Force Management methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a territory of SMB and/or emerging market accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and the ability to resolve conflict with empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to learn and grow within a team-based culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive approach with strong team orientation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time and process management skills, with the discipline to ensure nothing slips through the cracks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to treating work like a craft by continuously honing and refining skills in an ever-changing landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected on-target-earnings (OTE) range for this role in Raleigh, NC is $140,000 - $200,000 (on a 50/50 base-to-variable split).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8692171002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8482340002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6388144002,"location":{"name":"Munich, Germany"},"metadata":null,"id":8482340002,"updated_at":"2026-07-28T10:02:31-04:00","requisition_id":"FY27-101598","title":"Account Executive, Enterprise Sales - DACH ","company_name":"Pendo","first_published":"2026-07-28T10:02:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Pendo is hiring a Senior Account Executive for our Enterprise Sales team in Munich, Germany to drive new business across our largest DACH Accounts and Dax 40 prospect accounts. This role is built for high-performing enterprise sellers with a proven track record of closing $500K–$1M+ SaaS deals in start-up or high-growth environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead complex, multi-stakeholder sales cycles, selling cutting-edge Data \u0026amp;amp; Analytics solutions powered by AI—backed by exciting product innovation and momentum at Pendo—while accelerating growth in one of our most strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Win new enterprise logos across Germany within Pendo’s most strategic segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from first engagement to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently deliver $500K–$1M+ SaaS deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with C-level and senior decision-makers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute clear, strategic account plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position Pendo’s AI-powered Data \u0026amp;amp; Analytics platform as a critical driver of digital transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to win and expand strategic accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasting and disciplined pipeline management\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for AI and Technology - you\u0026#39;ll be someone who embraces AI in and out of work, and a curiosity for AI and the role it is playing in all that we do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of closing $500K–$1M+ enterprise SaaS deals across DACH\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into large, complex, matrix organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in Data, Analytics, AI, or enterprise technology solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in a start-up or high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident engaging senior stakeholders and executive buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured, strategic, and highly self-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German and professional English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.\u0026amp;nbsp; Our mission is to improve society\u0026#39;s experience with software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo\u0026#39;s future. Our culture is passionate, dynamic, and fun.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4084766002,"name":"Munich Office","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8482340002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8531282002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6407083002,"location":{"name":"London, UK "},"metadata":null,"id":8531282002,"updated_at":"2026-07-13T10:58:33-04:00","requisition_id":"FY27-101679","title":"Account Executive, Enterprise Sales - EMEA","company_name":"Pendo","first_published":"2026-05-06T09:53:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive, Enterprise Sales, you will lead complex enterprise deals and own multi-stakeholder sales cycles with organizations of 1,500+ employees. You will build executive relationships, develop multi-year account strategies, generate high-quality pipeline, and apply MEDDPICC and Force Management principles to drive forecast accuracy and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a hybrid position based 3 days per week in our London office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise deal leadership:\u0026lt;/strong\u0026gt; Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive relationship building:\u0026lt;/strong\u0026gt; Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-based selling:\u0026lt;/strong\u0026gt; Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales methodology and forecasting:\u0026lt;/strong\u0026gt; Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account strategy and expansion:\u0026lt;/strong\u0026gt; Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled productivity:\u0026lt;/strong\u0026gt; Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Executives, Enterprise Sales don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in enterprise software sales, including SaaS or application software, selling into organizations with 1,500+ employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using MEDDPICC and/or Force Management to manage complex, multi-stakeholder sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to generate pipeline independently through strategic prospecting and account development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional deal teams across Solutions Engineering, Legal, Customer Success, and executive stakeholders to close enterprise agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI tools to improve sales efficiency, preparation, and customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of perseverance and resilience in professional or personal pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage including medical, dental, and life insurance, combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8531282002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8596202002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6425260002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8596202002,"updated_at":"2026-07-08T11:54:01-04:00","requisition_id":"FY27-101735","title":"Business Development Representative","company_name":"Pendo","first_published":"2026-06-18T09:54:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Business Development team fuels our go-to-market motion. The team is often the first point of contact for companies that may become Pendo\u0026#39;s next customers, and it plays a critical role in building qualified pipeline. This team moves fast, thinks strategically, and serves as both a pipeline engine and a talent funnel for Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will build real sales skills, learn a category-defining product, and work directly with Account Executives to drive revenue. You will research and engage companies across the SaaS and web application space through outbound campaigns across phone, email, social, and marketing events. You will learn MEDDPICC and Command of the Message, sharpen your prospecting instincts, and contribute to pipeline that converts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Generate new, high-quality sales-qualified meetings for Account Executives. Your goal is pipeline that converts, not activity for its own sake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic outbound:\u0026lt;/strong\u0026gt; Research and target strong-fit companies and the right personas within them. You will use available sales data to recognize trends, inform outreach decisions, and operate with ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-channel campaigns:\u0026lt;/strong\u0026gt; Create and run outbound campaigns across cold calling, email, social selling, marketing follow-up, and other channels. You will engage prospects where they are and tailor outreach to drive meaningful conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AE partnership:\u0026lt;/strong\u0026gt; Work directly with Account Executives to align on target accounts, pipeline generation strategies, and follow-up priorities. You will help ensure handoffs are clean and Account Executives are set up for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform fluency:\u0026lt;/strong\u0026gt; Build enough fluency in the Pendo platform to speak credibly with prospective customers. You will learn how to communicate why the product matters and the value customers gain from it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CRM hygiene:\u0026lt;/strong\u0026gt; Log activity accurately in Salesforce and use data to track your performance against weekly, monthly, and quarterly goals. You will treat CRM accuracy as a core part of running a disciplined sales process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Business Development Representatives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Internal motivation, resilience, and a genuine drive to succeed in a goal-driven environment. You hold yourself accountable and do not need external pressure to stay focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency, including day-to-day use of AI tools and genuine curiosity about where else they can improve your workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense of urgency. You move quickly, respond thoughtfully, and treat pipeline generation like it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to embrace feedback and iterate. Coachability is essential to success in this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or passion for SaaS technology and the AI era.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven success in a quota-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM or sales technology tools such as Salesforce, Nooks, Outreach, LinkedIn Sales Navigator, ZoomInfo, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MEDDPICC, Command of the Message, SPIN Selling, or another structured sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected OTE for this role to be performed in North Carolina is $83,500 on a 60/40 base-to-variable split with base salary at $50,100.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068421002,"name":"Sales Development","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8596202002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8542606002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6412399002,"location":{"name":"London "},"metadata":null,"id":8542606002,"updated_at":"2026-08-04T11:45:50-04:00","requisition_id":"FY27-101707","title":"Business Development Representative - French Markets","company_name":"Pendo","first_published":"2026-05-12T04:04:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative at Pendo, you’ll join a high-performing sales team focused on creating new, high-quality pipeline across key French Speaking sales territories. The team partners closely with Account Executives and the broader go-to-market organization to identify the right companies, understand their business challenges, and introduce them to the value of Pendo’s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll research SaaS, software, and web application companies, identify relevant buyer personas, and build targeted outreach that creates qualified sales opportunities. You’ll gain hands-on training in software sales while learning how to prospect effectively, understand customer pain points, communicate Pendo’s value, and grow toward a future sales executive role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is hybrid, where you will work 3 days per week in our Old Street, London office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Generate new, high-quality sales-qualified prospects for Account Executives. You’ll focus on creating meaningful opportunities that support territory plans and contribute to pipeline goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account research:\u0026lt;/strong\u0026gt; Research and target high-potential SaaS, software, and web application companies. You’ll identify relevant buyer personas and understand how Pendo can support their business and product goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outbound prospecting:\u0026lt;/strong\u0026gt; Build and execute cold calling, email, social selling, and multi-channel outreach campaigns. You’ll personalize outreach based on account research, prospect priorities, and market signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market prioritization:\u0026lt;/strong\u0026gt; Use sales data and market insights to recognize trends and prioritize outreach. You’ll focus your time on the accounts and personas most likely to benefit from Pendo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Executive partnership:\u0026lt;/strong\u0026gt; Partner with Account Executives to plan territory strategy and support pipeline creation. You’ll align on target accounts, messaging, outreach priorities, and next steps for qualified opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform value communication:\u0026lt;/strong\u0026gt; Learn how to communicate and demonstrate the value of the Pendo platform to prospective customers. You’ll build confidence in connecting customer pain points to Pendo’s capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Salesforce management:\u0026lt;/strong\u0026gt; Maintain accurate activity, prospect, and pipeline records in Salesforce. You’ll ensure account and prospect data stays current so the team has clear visibility into outreach and pipeline progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance accountability:\u0026lt;/strong\u0026gt; Meet weekly and monthly performance goals, including activity, meeting, and pipeline targets. You’ll manage your priorities with urgency and stay accountable to measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coaching and development:\u0026lt;/strong\u0026gt; Participate in coaching, feedback sessions, role plays, and team learning opportunities. You’ll use feedback to improve your prospecting approach, communication, and sales fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Business Development Representatives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French, with prior experience pitching to C Suite customers in French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to develop a career in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years of sales, lead generation, business development, customer-facing, or relevant internship experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using a CRM or sales system, such as Salesforce, HubSpot, Outreach, ZoomInfo, or a similar platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to clearly engage prospects and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to research accounts, identify relevant prospects, and personalize outreach based on customer context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivation, resilience, and drive to succeed in a goal-driven sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of urgency and ability to manage multiple priorities while staying accountable to outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to learn in a fast-paced sales environment and apply feedback quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team-first mindset and strong collaboration skills, especially when partnering with Account Executives and go-to-market teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement to build expertise in SaaS, sales strategy, customer engagement, and Pendo’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product analytics, digital adoption, customer experience, or product management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience prospecting into software, technology, product, or revenue teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools such as Salesforce, Outreach, Salesloft, ZoomInfo, LinkedIn Sales Navigator, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week in the London office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage (medical, dental, life) combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4068421002,"name":"Sales Development","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8542606002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8579465002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6426816002,"location":{"name":"Raleigh, NC / New York, NY / EST Remote"},"metadata":null,"id":8579465002,"updated_at":"2026-07-08T11:54:01-04:00","requisition_id":"FY27-101755","title":"Director, Customer Growth \u0026 Lifecycle","company_name":"Pendo","first_published":"2026-06-26T08:46:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo is rebuilding for the AI era, with new products, new buyers, and new ways to deliver value to customers. The Customer Growth and Lifecycle function sits at the center of that shift, helping turn customer engagement into a deliberate, repeatable, compounding growth motion. This team connects product usage, customer behavior, experimentation, and lifecycle programs to help customers get more value from Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Director, Customer Growth \u0026amp;amp; Lifecycle, you will own the lifecycle motion from first login to fully embedded power user. You will design the experiments, programs, and data-driven interventions that make engagement intentional rather than accidental, using Pendo’s own platform and analytics to understand what moves adoption, retention, and expansion. You will also lead a team of approximately five Adoption Managers and Pendo’s Center of Excellence / Product Operations function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role based in-office in Raleigh or New York, or Remote in the East Coast.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer lifecycle ownership:\u0026lt;/strong\u0026gt; Build, iterate, and optimize the full digital customer journey from onboarding through expansion. You will start with functional lifecycle infrastructure and make it more measurable, scalable, and compounding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Behavior-to-action strategy:\u0026lt;/strong\u0026gt; Use Pendo’s own analytics to identify where users find value, where they drop off, and which interventions move the needle. You will scope and prove your own work rather than waiting on an analyst to define the opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scaled Pendo-on-Pendo execution:\u0026lt;/strong\u0026gt; Act as one of Pendo’s most important internal practitioners of the product. Design and ship cross-channel experiments across in-app guides, email, NPS, segmentation, and other lifecycle channels that show customers what great product engagement looks like.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap influence:\u0026lt;/strong\u0026gt; Bring front-line visibility into customer behavior directly into product conversations. Your insights will help shape feature decisions and improve how Pendo builds for adoption, retention, and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team leadership:\u0026lt;/strong\u0026gt; Develop and lead a team of approximately five Adoption Managers while also guiding Pendo’s Center of Excellence / Product Operations function. You will set direction, coach the team, and raise the operating ceiling while staying close to the work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Directors of Customer Growth \u0026amp;amp; Lifecycle don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in product growth, lifecycle design, or growth marketing in software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running lifecycle or growth programs in a product-led SaaS company where the end user and economic buyer are different people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of moving product adoption and retention metrics, including clear examples of programs you shipped and the measurable impact they created.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and leading a team of growth or lifecycle professionals focused on the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data fluency, including the ability to scope, query, analyze, and prove the impact of your own work without creating an analyst dependency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with experimentation, including forming hypotheses, testing quickly, learning from results, and shipping improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Power-user experience with Pendo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily use of AI tools, with a clear point of view on where they accelerate growth, lifecycle, and customer engagement work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing lifecycle programs that connect digital onboarding, product usage, retention, and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using customer conversations alongside behavioral data to understand motivation, friction, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing product roadmap decisions through customer behavior insights and lifecycle learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a Center of Excellence or Product Operations function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected base salary for this role is $190,000 - $220,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068414002,"name":"Product Management","child_ids":[],"parent_id":4008299002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8579465002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8584753002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6428969002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8584753002,"updated_at":"2026-08-19T16:01:21-04:00","requisition_id":"FY27-101772","title":"Director, People Business Partner - GTM","company_name":"Pendo","first_published":"2026-06-25T19:57:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s People team connects business strategy to the people systems, decisions, and leadership practices that help the company scale. The team partners across the business to build an organization that attracts, develops, and retains builders while moving with speed, clarity, and sound judgment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director, People Partner GTM owns the people agenda for Pendo\u0026#39;s Revenue and Marketing organization. This role leads a small global team of People Partners, carries a direct client portfolio, partners closely with GTM leadership, and drives workforce strategy, organizational design, talent development, performance management, employee relations, and people analytics for the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People strategy:\u0026lt;/strong\u0026gt; Translate Pendo\u0026#39;s People roadmap into a 3 to 6 month business unit plan for the GTM organization. Anticipate the people implications of business decisions, bring a clear point of view on priorities and sequencing, and turn strategy into visible action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team leadership:\u0026lt;/strong\u0026gt; Lead a small, globally distributed team of People Partners supporting Revenue and Marketing. Set priorities, coach team members, maintain consistency across markets, and own the senior relationships and overall performance of the GTM People Partner function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workforce planning and hiring:\u0026lt;/strong\u0026gt; Lead forward-looking workforce planning for the GTM organization by anticipating headcount needs, identifying leverage roles, and helping the business hire ahead of demand. Partner with Talent Acquisition on pipeline health, position management, and org design decisions that affect how and when roles are filled.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Succession and organizational design:\u0026lt;/strong\u0026gt; Build and maintain succession plans for critical GTM roles, ensuring gaps are documented, assigned, and actively addressed. Partner with GTM leaders on team structure, span of control, career frameworks, role design, promotions, and mobility decisions as the business scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Talent development and retention:\u0026lt;/strong\u0026gt; Partner with GTM leadership to identify, develop, and retain high-performing talent. Build development plans, create deliberate retention strategies, get ahead of attrition risk, and partner with L\u0026amp;amp;D on targeted development resources where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance management and employee relations:\u0026lt;/strong\u0026gt; Manage the performance management cycle and other People programs in partnership with Centers of Excellence. Coach managers through differentiated feedback, promotion recommendations, corrective action, investigations, performance improvement plans, separations, documentation standards, legal risk, and consistent ER practices across markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manager development and consultation:\u0026lt;/strong\u0026gt; Serve as a trusted advisor to GTM leaders and managers through both strategic and difficult conversations. Identify manager capability gaps, build plans to close them, facilitate coaching conversations, connect managers to relevant resources, and follow through until improvement is visible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People analytics and insights:\u0026lt;/strong\u0026gt; Use Workday, Pendo\u0026#39;s analytics tooling, and AI-assisted workflows to surface attrition trends, engagement signals, and talent pipeline data. Translate data into decisions, challenge assumptions, make a compelling case for change, and partner with People Operations on reporting infrastructure where needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great People Partners don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10 or more years of progressive HR business partner experience, including at least 5 years embedded in a GTM organization within a fast-moving, high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record partnering with VP and C-level GTM leaders on talent strategy, workforce planning, and organizational design, with measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling enterprise sales organizations, including exposure to complex sales cycles, incentive programs, and the MEDDPIC process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience leading a team of People Partners or HR professionals, ideally across global regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience independently managing complex employee relations matters, including investigations, corrective action, performance management, and separations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, business acumen, and change management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools to accelerate HR workflows, with the ability to describe specific use cases, what they replaced, and the productivity impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting international GTM teams, particularly in EMEA or APAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to operate across a Center of Excellence model, knowing what to own, what to influence, and how to partner effectively with Total Rewards, Talent Acquisition, L\u0026amp;amp;D, and DEI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in fast-moving environments where organization design, priorities, and stakeholders can change quickly, with a willingness to roll up your sleeves and solve ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pendo, Salesforce, or similar GTM tooling that provides context for how Revenue and Marketing organizations operate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building manager development programs or retention frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workday proficiency, including the ability to pull data, run reports, and navigate the system without support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Raleigh, NC is USD185,000 - USD220,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, a strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068413002,"name":"People Management","child_ids":[],"parent_id":4059167002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8584753002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533160002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6314833002,"location":{"name":"San Francisco, CA"},"metadata":null,"id":8533160002,"updated_at":"2026-08-19T15:01:24-04:00","requisition_id":"FY26-101235","title":"Field Marketing Manager, West","company_name":"Pendo","first_published":"2026-05-05T09:30:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Field Marketing team partners closely with Sales to create programs that drive pipeline growth, accelerate deals, and deepen customer relationships. The team builds targeted regional experiences and campaigns that bring Pendo\u0026#39;s brand to life for enterprise prospects and customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Field Marketing Manager is an embedded strategic revenue partner to the Enterprise sales team. You will own account-specific programs, translate intent data into targeted campaign strategies, create high-touch executive-level experiences, and co-develop territory plans with RVPs. Events are one tactic in your toolkit, not the job itself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hybrid role based out of our office in San Francisco, California.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales alignment and territory strategy:\u0026lt;/strong\u0026gt; Partner closely with RVPs and Account Directors to shape territory and account strategy from the ground up. Attend weekly team calls and account pod meetings, brief the team on campaigns and upcoming programs, and serve as the primary marketing point of contact for Enterprise sales activity in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account-based and product-based programs:\u0026lt;/strong\u0026gt; Own dedicated programs for your top 10 priority accounts each quarter, including executive gifting, on-site visits, bespoke events, account-specific content and ads, and direct mail. Maintain account briefs with each account pod and partner with Enterprise demand generation on a coordinated coverage model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional field events:\u0026lt;/strong\u0026gt; Plan and execute approximately three regional in-person field events per quarter in partnership with the AVP. Own pre-event and post-event strategy, attendee targeting, invite flows, day-of experience, reporting, and spend efficiency analysis so the team understands what works in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Intent data and signal activation:\u0026lt;/strong\u0026gt; Develop working fluency in intent platforms and reports to monitor account buying signals. Review bi-weekly signal briefs and translate them into account-specific program actions, showing up to team and account pod calls with actionable account intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demand generation coordination:\u0026lt;/strong\u0026gt; Partner with the Enterprise demand generation team to align scaled campaigns with narrowed account and product-specific field plans. Help create a coverage model where demand generation drives broad engagement and field marketing converts account signals into targeted action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance analysis and feedback:\u0026lt;/strong\u0026gt; Analyze event and program performance metrics to understand what is working, where improvements are needed, and how future initiatives should change. Act as the feedback loop between the field and marketing by surfacing collateral, messaging, and campaign insights that can be productized for broader use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Field Marketing Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree and at least 3 years of relevant experience, including event planning and sales partnership in a B2B environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with Sales, Demand Generation, and executive stakeholders to build programs that support pipeline growth, deal acceleration, and account engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and communication skills, with the ability to manage event logistics, stakeholders, timelines, invite flows, and reporting simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-changing environment with a quick-start mentality, high production output, and the ability to work autonomously and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic mindset with experience creating AI-enabled or agentic workflows to move work forward more efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to travel for events and on-site execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in B2B SaaS event marketing or experience embedded within a sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using intent data platforms to inform account strategy and translate buying signals into program action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to leverage corporate campaigns alongside field initiatives to drive full-funnel demand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort building and interpreting enriched account lists for targeted account programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product fluency and the ability to hold credible VP-level conversations about core platform use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Suite, Salesforce, Outreach, Clay, and Splash.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and strategic thinker with strong attention to detail and a positive, forward-thinking approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role in San Francisco, CA is $120,000 - $135,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068425002,"name":"Field Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004554002,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8533160002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8597810002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6433908002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8597810002,"updated_at":"2026-07-15T18:31:24-04:00","requisition_id":"FY27-101780","title":"GTM AI Engineer","company_name":"Pendo","first_published":"2026-06-25T09:11:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Applied AI team turns AI infrastructure into real business outcomes across Sales, Marketing, and Customer Engineering. AI here isn\u0026#39;t a feature we bolt on — it\u0026#39;s how we scale GTM capability across the company. We build AI that makes GTM teams measurably faster and more effective, and we measure success by whether those teams are actually using what we ship and getting real value from it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Applied AI Engineer, you\u0026#39;ll own the full lifecycle of AI-powered solutions — from problem definition and prompt design through to production deployment and ongoing iteration. You\u0026#39;ll work directly with GTM stakeholders to identify high-value problems, set realistic expectations about what AI can and can\u0026#39;t do, and ship solutions that stick. The best person for this role has a strong engineering instinct, deep curiosity about how businesses operate, and the judgment to know when AI is the right tool — and when it isn\u0026#39;t.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Raleigh, NC and follows Pendo\u0026#39;s hybrid model: in-office 3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own AI solutions end-to-end: problem definition, prompt design, production deployment, monitoring, and iteration — you ship, you watch, you improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage GTM workflow automations that reduce manual work across Sales, Marketing, and Customer Engineering systems, including Slackbots and other integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with GTM stakeholders to surface high-value problems, validate solutions, drive adoption, and set honest expectations about AI capabilities and limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain prompt management practices that make AI outputs reliable, auditable, and improvable over time — treat prompts as production code, not experiments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Data Platform and Systems teams to identify foundational tooling gaps and contribute clear, actionable requirements based on what you encounter in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share reusable AI workflow patterns and tool findings with the broader team — your impact should extend beyond your own projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Applied AI Engineers don\u0026#39;t wait for tickets — they see a problem, assess whether AI is the right tool, and move. When something underperforms in production, they diagnose and fix it. When a stakeholder has a low-value request, they redirect it rather than queue it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious — genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything: how you draft, how you prototype, how you analyze a problem before building a solution. You share what works with the team, contribute to the prompt library, and stay comfortable learning while the ground moves under you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in software engineering, solutions engineering, or applied AI with a strong track record of shipping production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building LLM-powered applications, including prompt engineering, output validation, and iterative improvement in a live environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment about when AI is the right tool — and the willingness to push back clearly when it isn\u0026#39;t.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work directly with non-technical business stakeholders to define problems, validate solutions, and drive adoption without hand-holding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working within a platform built by others and contributing clear, actionable requirements back to improve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder\u0026#39;s posture: you move without being told what to do next, prioritize ruthlessly, and design solutions others can extend and build on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with GTM systems and workflows; Salesforce experience is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building Slackbots, workflow automations, or other GTM-integrated tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience contributing to a shared prompt library or AI pattern documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort quantifying the business impact of AI solutions — you can tie your work to efficiency or revenue metrics, not just usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on a small, high-ownership team where scope is broad and expectations are high.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in North Carolina is $105,000 - $130,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4135765002,"name":"Data \u0026 GTM Intelligence","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8597810002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8579467002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6426818002,"location":{"name":"Raleigh, NC / Remote"},"metadata":null,"id":8579467002,"updated_at":"2026-07-08T11:54:01-04:00","requisition_id":"FY27-101754","title":"Lead, Center of Excellence","company_name":"Pendo","first_published":"2026-07-01T14:13:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Lead, Center of Excellence\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Pendo Center of Excellence (CoE) sets the standard for how Pendo uses Pendo. We bring together in-app and email engagement, Product Operations, and growth strategy to ensure every team maximizes the value of the platform — and every customer receives a consistent, contextual, and high-quality experience. The CoE is a small, high-leverage team: the Head of CoE sets direction and strategic priorities, a Specialist drives day-to-day execution, and Product Operations partners on system foundations. This Lead role sits at the center of that system.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Lead, Center of Excellence to scale the team\u0026#39;s impact. You\u0026#39;ll evolve the CoE from a team that launches guides and emails into a system-driven operating model that drives measurable outcomes — across onboarding, retention, support deflection, and customer lifecycle. You\u0026#39;ll translate strategy into scalable processes, partner closely with the Head of CoE and Specialist to improve throughput without sacrificing quality, and serve as the CoE\u0026#39;s point of collaboration for Fin-related initiatives. This is a systems-focused, impact-driven role for someone who understands not just how to use Pendo, but how to use it to move the needle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Raleigh, NC or US remote, and follows Pendo\u0026#39;s hybrid model: in-office 3 days per week where applicable.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expand CoE support into high-impact lifecycle areas — onboarding and adoption, retention and churn prevention, and support deflection — partnering with Design, Product, PMM, Customer Success, Content Design, and Marketing to connect engagement strategy to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Pendo-side strategy and execution for guide delivery triggered through Fin\u0026#39;s chat interface: determine which guides are eligible for conversational launch, how they\u0026#39;re structured for that context, and how they\u0026#39;re tagged and maintained for reliable delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the CoE\u0026#39;s approach to proactive Fin messaging tied to Pendo Workflows and Funnels — enabling Fin to detect when users stall and deliver contextual, timely support nudges at the right moment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve intake quality, workflow efficiency, and CoE throughput — identify and resolve bottlenecks, evolve governance standards, and ensure consistency across all customer-facing experiences before they\u0026#39;re published.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the exploration and implementation of AI-driven CoE capabilities (e.g., CoE Companion) to improve intake quality, guide decision-making, and reduce manual effort at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional alignment across Adoption, Product, PMM, Customer Success, and Marketing — present CoE strategy and recommendations to stakeholders, and push back confidently when work doesn\u0026#39;t meet the bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Operations to strengthen the systems that underpin engagement: segmentation, tagging, metadata, permissions, and governance workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great CoE leads don\u0026#39;t just run the system — they improve it. They see where throughput breaks down, where standards slip, and where the team is solving the wrong problem, and they fix all three without waiting to be asked.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious — genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything: how you design engagement strategies, how you think about Fin and in-app guidance working together, how you build systems that scale without adding headcount. We want someone who sees AI as a multiplier, not a shortcut — and who is excited about defining what that looks like in a CoE context.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building guides and journeys in Pendo — you\u0026#39;ve done the work, not just managed it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Pendo (or similar tools) to drive measurable outcomes in adoption, retention, or engagement; you can answer \u0026quot;what value are we getting from this?\u0026quot; with data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in program management, lifecycle operations, product operations, or a similar systems-oriented role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking — you see how work flows through a team, where friction lives, and how to fix it structurally rather than reactively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate cross-functionally and influence without authority; stakeholders trust your recommendations because they\u0026#39;re grounded and specific.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, including presenting strategy and recommendations to stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think across engagement channels — in-app, email, and conversational AI — and design connected experiences that meet users where they are.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Intercom and Fin — particularly proactive messaging configuration, conversation routing, and how Fin surfaces external content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing connected experiences across in-app and conversational channels, including chatbot-to-guide handoff patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS onboarding or lifecycle experience with a focus on measurable outcomes like adoption rates, retention, or support ticket deflection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CoE or governance models — you\u0026#39;ve operated inside a system designed to maintain quality at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow and funnel analytics and how to use behavioral signals to trigger timely, contextual interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product growth or product ops background with a track record of improving team throughput through better systems and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in North Carolina is USD $150,000 – USD $170,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068414002,"name":"Product Management","child_ids":[],"parent_id":4008299002}],"offices":[{"id":4004788002,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8579467002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8526974002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6395958002,"location":{"name":"Remote / San Francisco, CA / New York, NY / Raleigh, NC "},"metadata":null,"id":8526974002,"updated_at":"2026-08-19T15:16:18-04:00","requisition_id":"FY27-101595","title":"Lead Product Marketing Manager - Novus","company_name":"Pendo","first_published":"2026-04-30T14:34:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Software is being written faster than ever, and AI coding agents are accelerating how teams build and ship. Novus is Pendo\u0026#39;s answer to what happens after software ships: helping fast-moving teams understand what is actually happening in their products and where to focus next. This is a new product, in a new category, for an audience Pendo has not traditionally sold to before: product engineers and application owners building AI-native software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Lead Product Marketing Manager for Novus, you are the marketing lead and GTM owner for the product. You own the narrative, positioning, demand strategy, community presence, launch moments, and early commercial outcomes end to end. This is a 0-to-1 role for someone who can write the playbook, execute it hands-on, and drive clarity across product, sales, marketing, and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role in the US. We have offices in San Francisco, CA, Raleigh, NC, or New York, NY.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Narrative and positioning:\u0026lt;/strong\u0026gt; Own the messaging, positioning, and talk tracks for Novus, including the breakthrough narrative, category story, and positioning documentation. Keep product, sales, marketing, and leadership aligned as the product and market evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-end GTM ownership:\u0026lt;/strong\u0026gt; Build and run the full go-to-market plan across audience targeting, channel strategy, campaign strategy, sales readiness, launch moments, and success metrics. Own the outcomes rather than handing strategy off to another team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Top-of-funnel and conversion:\u0026lt;/strong\u0026gt; Partner with revenue marketing to define the acquisition channel mix, run campaigns, and drive early-access signups. Connect demand activity to free-to-paid conversion and early commercial signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Community building:\u0026lt;/strong\u0026gt; Build Novus\u0026#39; presence where builders already spend time, including developer forums, social channels, influencer relationships, and event-driven activation. Earn trust with audiences that are skeptical of traditional marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PLG motion:\u0026lt;/strong\u0026gt; Partner with product and growth to design self-serve onboarding, activation flows, and freemium-to-paid conversion paths. Use data and feedback to improve how users discover, try, activate, and expand with Novus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Novus and Pendo positioning:\u0026lt;/strong\u0026gt; Define how Novus and Pendo exist together in the market. Shape the path for customers moving from fast-moving AI-native teams into more complex product organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales and partner enablement:\u0026lt;/strong\u0026gt; Build the materials, messaging, and proof points that help sales and partner teams have credible conversations with product engineers. Translate the product for a buyer that is meaningfully different from Pendo\u0026#39;s traditional PM audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics and commercial impact:\u0026lt;/strong\u0026gt; Work with revenue marketing to define and track the metrics that connect Novus activity to pipeline and early revenue outcomes. Focus on activation, free-to-paid conversion, marketing-sourced ARR, and other signals that show whether the motion is working.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Product Marketing Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of marketing experience with real ownership of positioning and narrative for a product or category at the individual contributor level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive a launch, repositioning, or category story end to end, including the writing and strategic thinking behind the work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong content instincts, with the ability to create crisp narratives, sharp positioning documents, and launch materials that audiences actually engage with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active, practical fluency with AI tools such as Claude, ChatGPT, or similar, with evidence that AI has meaningfully changed how you work and what you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bias to action, with a track record of shipping, gathering feedback, iterating, and filling gaps without waiting for perfect information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technical depth into clear, compelling messaging without oversimplifying a novel product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional influence with product, sales, marketing, and leadership stakeholders, especially in environments where you need to drive alignment without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with PLG motions, including self-serve acquisition, freemium conversion, activation, or community-led distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Credibility with developer or builder audiences, including an understanding of how technical users discover, evaluate, and build trust in new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building community among developers or other technical builder audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency from building software or working closely enough with engineers to understand codebases, pull requests, and deploy cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in product analytics, instrumentation, observability, developer tools, open source, or AI coding tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth-hacking experience in an early-stage or 0-to-1 product environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY or San Francisco, CA is $196,300 - $249,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068431002,"name":"Product Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004554002,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8526974002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8614565002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6440533002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8614565002,"updated_at":"2026-07-30T13:36:16-04:00","requisition_id":"FY27-101778","title":"Pre- \u0026 Post-Sales Customer Engineer, Enterprise","company_name":"Pendo","first_published":"2026-07-30T13:36:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the company’s pre- and post-sales customer motion. The team supports growth by bringing technical ownership across the full customer lifecycle, from discovery and evaluation through implementation, adoption, retention, and expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Engineer, you are the primary technical resource for a portfolio of Commercial accounts. You partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You serve as a trusted technical advisor who helps customers drive outcomes with Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer acquisition:\u0026lt;/strong\u0026gt; Partner with Account Directors to understand customer pain, business goals, and technical requirements. Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical discovery and implementation:\u0026lt;/strong\u0026gt; Lead discovery conversations across product stacks, integration environments, and customer goals. Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption and value:\u0026lt;/strong\u0026gt; Monitor usage signals, identify low adoption or configuration drift, and act before issues become escalations. Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retention and expansion:\u0026lt;/strong\u0026gt; Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale. Support growth opportunities by bringing a strong technical point of view on customer needs, readiness, and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk ownership:\u0026lt;/strong\u0026gt; Own the technical dimension of account risk, including champion turnover, integration issues, stalled rollouts, and technical blockers. Document risks in Salesforce, build mitigation plans with Account Directors, execute resolutions, and escalate to leadership when broader support is needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account operations:\u0026lt;/strong\u0026gt; Maintain accurate account documentation in Salesforce and keep Account Directors informed on priorities, risks, and next steps. Use tools including Salesforce, Pendo admin, Gong, and AI workflows to support account research, call preparation, knowledge capture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team contribution:\u0026lt;/strong\u0026gt; Contribute to the Customer Engineering knowledge base, document fixes, share playbooks, and coach peers. Own outcomes beyond your portfolio by helping improve how the team works, scales, and solves recurring technical challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 to 5 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to inspect, troubleshoot, and configure front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a portfolio of accounts with competing priorities, customer needs, technical workstreams, and commercial deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain technical concepts clearly to technical and non-technical audiences, including customers, Account Directors, and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in enterprise software and complex B2B customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools to accelerate workflows such as account research, call preparation, troubleshooting, and knowledge capture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively in a pod model by knowing when to lead, when to partner with an Account Director, and how to stay aligned across the customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product management, user experience, or digital transformation domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data integration, event tracking, or analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of owning technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is USD $158,959 - USD $198,699, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8614565002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8671662002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6388144002,"location":{"name":"Munich, Germany"},"metadata":null,"id":8671662002,"updated_at":"2026-08-03T09:57:35-04:00","requisition_id":"FY27-101598","title":"Senior Account Executive, Commercial Sales - DACH ","company_name":"Pendo","first_published":"2026-08-03T09:57:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Team + The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo is hiring a Senior Account Executive for our Commercial Sales team in Munich, Germany to drive new business across our the DACH region to target prospect accounts. This role is built for high-performing Senior Commercial with a proven track record of closing self generated deals across and running sales motions with autonomy and excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead complex, multi-stakeholder sales cycles, selling cutting-edge Data \u0026amp;amp; Analytics solutions powered by AI—backed by exciting product innovation and momentum at Pendo—while accelerating growth in one of our most strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;This role is a hybrid position working 3 days per week from our office in Munich.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Win new enterprise logos across Germany and the DACH region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from first engagement to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently deliver and hit quotas\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with C-level and senior decision-makers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute clear, strategic account plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position Pendo’s AI-powered Data \u0026amp;amp; Analytics platform as a critical driver of digital transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to win and expand strategic accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasting and disciplined pipeline management\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This paragraph does not change: You’re most energized when there isn’t a clear path yet, and you get to define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great recruiters don’t just follow instructions; they operate as strategic advisors, influencing hiring decisions, guiding stakeholders, and elevating how we attract talent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This paragraph does not change: You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything;\u0026amp;nbsp; how you source, how you prep for intakes, how you draft outreach, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of closing self generated deals SaaS deals across DACH.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into complex, matrix organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of hitting or exceeding targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in Data, Analytics, AI, or enterprise technology solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in a start-up or high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident engaging senior stakeholders and executive buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured, strategic, and highly self-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German and professional English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for AI and Technology - you\u0026#39;ll be someone who embraces AI in and out of work, and a curiosity for AI and the role it is playing in all that we do\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values: \u0026lt;/strong\u0026gt;Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Pendo is a hybrid culture. In-office 3 days per week in our Munich office. \u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Robust, employer-backed social coverage paired with additional cash stipends, equity, and meaningful retirement and commute support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation: \u0026lt;/strong\u0026gt;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;EEOC: \u0026lt;/strong\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Accessibility: \u0026lt;/strong\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4084766002,"name":"Munich Office","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8671662002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8621059002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442868002,"location":{"name":"London, UK"},"metadata":null,"id":8621059002,"updated_at":"2026-08-05T12:09:03-04:00","requisition_id":"FY27-101799","title":"Senior Customer Engineer - Pre \u0026 Post Sales ","company_name":"Pendo","first_published":"2026-08-05T12:09:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s \u0026lt;strong\u0026gt;Customer Engineering team\u0026lt;/strong\u0026gt; is the technical backbone of the\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;pre- and post-sales customer motion.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Senior Customer Engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our\u0026amp;nbsp;\u0026lt;strong\u0026gt;London office.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Partner with Account Directors on\u0026amp;nbsp;\u0026lt;strong\u0026gt;pre-sales\u0026amp;nbsp;\u0026lt;/strong\u0026gt;motions for\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;new customer acquisition, product expansion, and growth across lines of business.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Identify opportunities to\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;expand adoption\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for working with customers and building strong and impactful customer relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week in London, UK\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage (medical, dental, life) combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8621059002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8621664002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6443122002,"location":{"name":"Raleigh, NC or New York, NY"},"metadata":null,"id":8621664002,"updated_at":"2026-08-19T16:01:27-04:00","requisition_id":"FY27-101809","title":"Senior GTM Operations Manager, Customer Success","company_name":"Pendo","first_published":"2026-07-10T18:21:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Data \u0026amp;amp; GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution. We hold ourselves accountable to whether the teams we support are getting measurable, lasting value from our work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns the operational foundation for Pendo\u0026#39;s Customer Engineering organization: process design, planning cycles, and strategic partnership with CE leadership. You stay close to the business - deeply embedded in the CE org, with a point of view on where process, data, or AI could unlock better outcomes. You also serve as the CE pod lead, the coordination point for Applied AI, Business Systems, and Data work that touches your function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You operate with significant autonomy. You identify what is broken, design the solution, and bring stakeholders along. The best person for this role has strong customer success and sales engineering domain knowledge, sharp analytical instincts, and genuine enthusiasm for rebuilding operations around AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own core CE operational work: book-of-business design, territory assignments, capacity planning, and quota framework support.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, document, and improve CE processes end-to-end including onboarding handoff workflows, renewal and expansion pipeline governance, risk escalation protocols, and success plan hygiene.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Analytics to translate data into clear, actionable recommendations for CE leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the coordination point between CE and the Business Operations functions (Applied AI, Data, Systems). Understand where CE teams are running into friction - where they are losing time, where the data is wrong, where process gaps are costing renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify where manual work is slowing CEs down and bring a clear point of view to Applied AI on where automation or AI would have the most impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain Salesforce data standards for CE: define what good looks like, surface data quality issues, and work with Business Systems to fix them upstream.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to org-wide GTM Ops initiatives alongside the broader team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great leaders don\u0026#39;t just manage delivery — they operate as strategic owners, setting direction, influencing decisions across the org, and making the teams around them better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious — genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything: how you evaluate new tooling, how you think about governance, how you build platforms that let others do the same. We want someone who sees AI as a multiplier, not a shortcut — and who understands what it actually takes to make AI safe and reliable at company scale.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Revenue Operations, GTM Operations, Sales Operations, or Customer Success Operations within a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with CE or post-sale GTM motions: you understand NRR, retention, expansion mechanics, and how CS teams actually operate day to day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with churn modeling, health scoring frameworks, or expansion pipeline mechanics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own and improve core ops work (territory and book-of-business design, capacity planning, process architecture) with limited oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills: comfortable in SFDC and BI tools and able to build reporting that drives decisions rather than just documents activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify where AI or automation would meaningfully improve a process and articulate that clearly to technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work cross-functionally with Business Systems, Data, and Applied AI teams — you define requirements clearly, hold partners accountable, and drive adoption without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience acting as a business stakeholder for an AI or data product — writing requirements, reviewing outputs, and driving adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Claude, n8n, Lovable or similar AI and automation tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in: \u0026lt;br\u0026gt;- North Carolina is $135,000 - $165,000\u0026lt;br\u0026gt;- New York is $150,000 - $180,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.\u0026amp;nbsp; Our mission is to improve society\u0026#39;s experience with software.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo\u0026#39;s future. Our culture is passionate, dynamic, and fun.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;The expected salary range for this role to be performed in SAID STATE is USD$ - USD$.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4068402002,"name":"Data","child_ids":[],"parent_id":4008297002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8621664002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8654203002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6456170002,"location":{"name":"Remote"},"metadata":null,"id":8654203002,"updated_at":"2026-08-20T13:42:42-04:00","requisition_id":"FY27-101824","title":"Senior Pre- \u0026 Post-Sales Customer Engineer, Enterprise","company_name":"Pendo","first_published":"2026-08-20T13:42:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role supporting a West Coast territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt; Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt; Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt; Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt; Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4048359002,"name":"Remote - Colorado","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8654203002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8446575002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6374178002,"location":{"name":"Herzliya, Tel Aviv, Israel"},"metadata":null,"id":8446575002,"updated_at":"2026-08-18T13:46:12-04:00","requisition_id":"FY27-101531","title":"Sr. AI Backend \u0026 Data Engineer","company_name":"Pendo","first_published":"2026-07-15T10:50:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;1o7b2\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This team builds an AI-native predictive analytics platform that embeds ML and AI-driven insights directly into production Go-To-Market workflows — powering real-time decisions at scale. The team owns the full stack from distributed data pipelines and backend services to ML and AI-powered capabilities that ship directly to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building toward a model where AI components are first-class runtime dependencies, not bolt-on features. Agentic AI development is a core part of how we increase engineering velocity and deliver customer value. This is a team that ships daily, iterates constantly, and treats speed as a capability to be deliberately improved.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership, builder-first Sr. Software Engineer role. You will design, build, and ship AI-integrated data systems from concept through production — owning outcomes end-to-end, including deployment, monitoring, cost, and business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a candidate who views AI tooling as a fundamental force multiplier in their daily engineering process. This position is central to our transition into an AI-native function, requiring an individual capable of making decisive, pragmatic architectural choices on reversible matters to maintain momentum. We need an experienced builder of production-grade, data-centric systems who is obsessed with delivering customer value and possesses a deep, curious enthusiasm for the transformative potential of AI.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You Will Build\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Systems Development.\u0026lt;/strong\u0026gt; Design, build, and own scalable data and ML pipelines, backend services, and AI-powered capabilities that are part of the platform\u0026#39;s production decision-making layer. AI and ML components are runtime dependencies in this role — not research projects or experiments. Candidates will have strong back end and data engineering skills to thrive in this space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily Shipping.\u0026lt;/strong\u0026gt; Decompose complex work into safely mergeable increments and ship them daily. Treat large, multi-day pull requests as a risk to momentum. Use feature flags, canary releases, and rollback architecture to manage risk through isolation — not through avoidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Engineering Workflow.\u0026lt;/strong\u0026gt; Leverage AI-assisted development tooling (code generation, automated testing, architecture prototyping) as a core workflow multiplier. Evaluate and experiment with emerging AI tools and frameworks with direct hands-on engagement. Bring technical depth to AI fluency — architecture and capability tradeoffs, not surface-level awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Ownership.\u0026lt;/strong\u0026gt; Own your work from design through production deployment, operational monitoring, and business impact measurement. Accountability extends beyond the feature to CI/CD pipeline health, observability, cost efficiency, and domain-level outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Decision-Making.\u0026lt;/strong\u0026gt; Make pragmatic, timely architectural choices that balance modern AI and data technologies with reliability, cost, and delivery speed. Distinguish reversible vs. irreversible decisions and move forward without waiting for consensus on the former. Document decisions in lightweight ADRs and own the outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration.\u0026lt;/strong\u0026gt; Partner with product, design, infrastructure, and GTM teams to translate customer and business needs into technical solutions. Operate with business awareness — understand how your systems impact revenue, customer outcomes, and strategic priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years building and shipping production-grade back end and data systems\u0026lt;/strong\u0026gt; in distributed cloud environments (AWS and/or GCP).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on AI/ML integration in production workflows.\u0026lt;/strong\u0026gt; You have shipped systems where AI, LLM, or agent-based components are part of the production runtime — not just prototypes or research. You can speak to the architectural tradeoffs of integrating AI into live backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Active use of AI-assisted development tooling as a workflow multiplier.\u0026lt;/strong\u0026gt; You currently use AI tooling (Copilot, Cursor, or equivalent) to accelerate your engineering output and can articulate specifically how it increases your throughput. You stay current on relevant tooling without being directed to do so.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong back end expertise in Java (Spring Boot), Python, and/or Go.\u0026lt;/strong\u0026gt; Hands-on experience with relational and non-relational databases, data modeling, and query optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated expertise\u0026lt;/strong\u0026gt; in automated testing, CI/CD, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Velocity ownership\u0026lt;/strong\u0026gt; - candidates should thrive in high-ownership, builder-first environments where shipping daily and owning outcomes are fundamental to the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated ability to break work into small, incremental deliveries and maintain strong delivery flow.\u0026lt;/strong\u0026gt; You have a track record of decomposing complex work into small, safely mergeable increments and shipping software solutions to solve customer pain continuously. You can describe your approach to scope deconstruction and provide concrete examples.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping ML-Ops powered systems in production (model serving, monitoring, retraining pipelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with distributed data technologies (e.g., Parquet, Athena, or similar query engines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience making and documenting architectural decisions autonomously (ADRs or equivalent lightweight decision records).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.\u0026amp;nbsp; Our mission is to improve society\u0026#39;s experience with software.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo\u0026#39;s future. Our culture is passionate, dynamic, and fun.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004553002,"name":"Herzliya, Israel","location":"Tel Aviv-Yafo, Gush Dan, Israel","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8446575002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8646753002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6453230002,"location":{"name":"Sydney, NSW"},"metadata":null,"id":8646753002,"updated_at":"2026-08-05T17:21:56-04:00","requisition_id":"FY27-101844","title":"Sr Customer Engineer - ANZ (Presales \u0026 Post Sales) ","company_name":"Pendo","first_published":"2026-07-31T08:41:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;pre- and post-sales customer motion.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Senior Customer Engineer for the ANZ region,\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; you will own accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our \u0026lt;strong\u0026gt;Sydney office.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt; Partner with Account Directors on \u0026lt;strong\u0026gt;pre-sales \u0026lt;/strong\u0026gt;motions for \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;new customer acquisition, product expansion, and growth across lines of business.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt; Identify opportunities to \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;expand adoption \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt; Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt; Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for working with customers and building strong and impactful customer relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week in Sydney, NSW.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Flexible, high-control benefits with a monthly health stipend, strong parental leave, equity, and above-market retirement contributions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4042956002,"name":"Sydney, Australia","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8646753002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8635152002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6448733002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8635152002,"updated_at":"2026-07-24T15:10:44-04:00","requisition_id":"FY27-101828","title":"Sr. Data Scientist","company_name":"Pendo","first_published":"2026-07-24T15:10:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Sr. Data Scientist\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s GTM Intelligence Team turns data into measurable outcomes across Sales, Marketing, and Customer Engineering. We combine analysis, ML models, and internal tooling to answer high-value business questions and help GTM teams work faster and more effectively. We measure success by the real business value our work creates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Data Scientist, you\u0026#39;ll own the full lifecycle of intelligence solutions, from problem definition and analysis through model development, stakeholder enablement, and ongoing iteration. You\u0026#39;ll work directly with GTM teams to surface high-value business problems and answer them with the right mix of analytics and modeling, translating what you find into decisions that stick. The best person for this role has strong modeling instincts, genuine curiosity about how GTM businesses operate, and the judgment to know when a complex model is the right tool — and when a well-framed SQL query gets you there faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Raleigh, NC and follows Pendo\u0026#39;s hybrid model: in-office 3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage data analysis, machine learning, and predictive modeling to identify opportunities and mitigate risks for our GTM teams, from problem framing through delivery and ongoing iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with data \u0026amp;amp; AI engineers, analysts, revenue operations, and GTM stakeholders to ensure your work is actionable, interpretable, and clearly connected to business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate model outputs and analytical findings into clear business narratives through slides, write-ups, presentations, and async video\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-assisted development tools (Cursor, Claude Code) to accelerate delivery and prototype faster, while applying the critical thinking to validate, refine, and own the output\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share and build reusable patterns, model documentation, and technical findings with the broader team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer high-value business questions through analysis and experimentation: develop hypotheses, own the approach, and communicate findings clearly to both technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM teams to enable adoption of the models and tools you build, making sure they know how to use them and realize the value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These are the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You connect data to the business.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; You\u0026#39;ve worked alongside revenue teams enough to understand what drives their decisions. You know an insight nobody uses isn\u0026#39;t worth much, so you think about adoption as much as performance. You can take something technical and explain it in a way that makes sense to the people who need to act on it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You thrive in fast-moving, ambiguous environments.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; You know when a problem needs a thorough solution and when it just needs a good answer quickly. You\u0026#39;re comfortable making a call with incomplete information and refining it as you learn more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re curious in a way that keeps you sharp.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The tools and techniques in this space change quickly, and you like to stay ahead of that. You don\u0026#39;t usually wait to be told about something new; you\u0026#39;re already trying it out for yourself. You\u0026#39;ve figured out how to make the most of emerging tools, including AI assistants, without handing your judgment over to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You make the people around you better.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;You share what you learn and document what you build to make those around you better. You\u0026#39;re willing to learn from others and make adjustments to make yourself better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of experience in data science, analytics, or a related quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or master\u0026#39;s education in STEM (science, technology, engineering, math) field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using statistical computer languages (Python, SQL) to manipulate data and draw insights from large data sets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of statistical concepts, data analysis, predictive modeling, and machine learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team oriented and highly agile thinker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with the ability to work independently and manage multiple priorities concurrently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills to present complex analyses in a digestible format for diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A true team player with a collaborative, positive approach to solving challenges and supporting colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with recurring revenue-based business models preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience working in or alongside a GTM function, such as Sales ops, Marketing analytics, Customer Success, or RevOps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort navigating ambiguity and moving fast; you can make a good decision with imperfect information and adjust as you learn more\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM-based tooling, prompt engineering, or agentic AI workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with BI tools (Omni, Looker, Tableau) for self-serve analytics delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working on a small, high-ownership team where scope is broad and expectations are high\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort quantifying the business impact of your work — you can tie model outputs to pipeline, retention, or efficiency metrics, not just model performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at a B2B SaaS company, ideally with exposure to product analytics or customer health data\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in North Carolina is USD$133,000 – USD$160,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4135765002,"name":"Data \u0026 GTM Intelligence","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8635152002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8613609002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6440156002,"location":{"name":"London, UK"},"metadata":null,"id":8613609002,"updated_at":"2026-08-04T11:41:54-04:00","requisition_id":"FY27-101803","title":"Sr Director, Demand Generation EMEA ","company_name":"Pendo","first_published":"2026-07-13T11:01:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Team + The Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;The Senior Director, Demand Generation EMEA is a senior, hands-on leadership role owning Pendo\u0026#39;s marketing pipeline across the region — UK, DACH, France, Nordics, and the Netherlands.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;This is a rare opportunity to shape how Pendo grows across Europe. You\u0026#39;ll work closely with regional sales leaders to build high-performing, pipeline-generating marketing programmes from the ground up — with real visibility into commercial leadership and a direct line into how new business and customer growth gets driven across EMEA.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;We\u0026#39;re not looking for someone to localise global campaigns. We\u0026#39;re looking for a builder — someone who creates demand programmes from scratch, understands what resonates with European buyers, and can operate with genuine autonomy to lead the region.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;You\u0026#39;ll report to the VP of Revenue Marketing, based in North America, and work as part of a small, focused EMEA marketing team.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;This is a hybrid role, based three days a week in our London office.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning and delivering Pendo\u0026#39;s EMEA pipeline contribution target across all segments and sub-regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building original, EMEA-first demand generation programmes — digital, ABM, and account-based plays designed for European buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering closely with EMEA Sales and SAles Leaders on account plans, pipeline coverage, and deal acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing a coherent EMEA marketing strategy across diverse markets, languages, and buying behaviours — with particular depth in French and DACH\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serving as the primary EMEA voice in global marketing planning, advocating for regional needs and investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading and developing the EMEA demand generation function, including the Director of Field Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining the EMEA co-marketing strategy with regional partners, resellers, and SIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning EMEA marketing performance reporting — pipeline contribution, ROI, funnel conversion, and marketing-attributed revenue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Marketeers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of B2B SaaS marketing experience, with 3–5+ years in a senior demand generation or regional marketing leadership role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of owning and hitting a pipeline number in a high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building demand generation programmes from scratch — not adapting global campaigns for regional use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-market EMEA experience, with genuine depth in French and/or DACH markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or closely with a US-headquartered company, working autonomously from Europe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a small, lean team with a high degree of autonomy — you move without being told to\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven, with confidence in attribution, forecasting, and performance analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong collaborator with Sales, and a people leader who builds high-trust, high-performance teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French or German would be ideal -\u0026amp;nbsp; we need you to understand the language but also the culture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage including medical, dental, and life insurance, combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4068397002,"name":"Growth Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8613609002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8646413002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6453074002,"location":{"name":"New York, NY"},"metadata":null,"id":8646413002,"updated_at":"2026-08-19T14:16:17-04:00","requisition_id":"FY27-101851","title":"Sr. Engineering Manager - Pendo for Agents","company_name":"Pendo","first_published":"2026-08-06T15:53:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Pendo for Agents team builds Pendo\u0026#39;s AI and agent product area, a large greenfield surface where much of the architecture is being defined as the team builds. This team operates at the center of a fast-moving product space where engineering decisions shape both the customer experience and the technical foundation for future scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Manager, Engineering, you will own technical direction for Pendo for Agents end to end and be fully accountable for delivery, engineering quality, and the talent pipeline. You will partner closely with Product, Design, Staff and Principal engineers, and adjacent Engineering leaders to make high-quality architecture decisions, guide execution, and grow a team that can move quickly without over-building.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our New York City office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team leadership:\u0026lt;/strong\u0026gt; Lead, coach, and manage a team of approximately four engineers today, with the role growing into ownership of two teams as the product area scales. You will support onboarding, professional development, and the growth of strong individual contributors and emerging technical leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architecture ownership:\u0026lt;/strong\u0026gt; Own the technical direction for the Pendo for Agents architecture end to end. You will partner with Staff and Principal engineers on build-versus-buy decisions, including when to use existing frameworks and when to build in-house.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Delivery execution:\u0026lt;/strong\u0026gt; Guide prioritization, planning, and execution across the team while maintaining a healthy delivery cadence. You will own delivery commitments across sprint and quarterly planning cycles and hold the team accountable to outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership:\u0026lt;/strong\u0026gt; Partner with Product and Design to deliver high-quality features using Agile development practices. You will align on scope, sequencing, and risk while surfacing engineering constraints early and maintaining trust under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Player-coach technical leadership:\u0026lt;/strong\u0026gt; Stay hands-on in architecture and technical problem-solving while spending the majority of your time coaching, unblocking, and growing the team. This role requires a manager who can both lead through others and engage directly in hard technical decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled operations:\u0026lt;/strong\u0026gt; Use AI tools to accelerate engineering operations, including retro synthesis, incident pattern analysis, documentation, and onboarding. You will set the expectation that AI tooling is part of the team\u0026#39;s standard workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring and talent planning:\u0026lt;/strong\u0026gt; Own headcount planning within the team and partner with recruiting on sourcing, interview calibration, offer decisions, and closing candidates. You will help build the talent pipeline needed to support the product area\u0026#39;s growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team culture:\u0026lt;/strong\u0026gt; Create a healthy team culture that promotes ownership, psychological safety, and continuous improvement. You will help the team move quickly while maintaining quality, clarity, and strong engineering judgment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Engineering Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering experience, including at least 2 years in a direct people-management role, with a track record of growing engineers as well as delivering software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on architecture experience with LLM or agent systems, including RAG, tool-calling, or orchestration frameworks, with the ability to own architecture rather than only review it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering in greenfield or early-stage product areas where architecture and patterns are still being defined.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage delivery commitments across a team of engineers, including ownership of sprint or quarterly planning processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong build-versus-buy judgment in a fast-moving AI tooling landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical foundation in front-end or back-end development, such as React, Angular, Vue, Go, Python, Java, Ruby, or C#.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success working cross-functionally across Engineering, Product, and Design, with the ability to surface constraints early and maintain trust under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring for technical roles, including calibrating interview panels, making offer decisions, and closing candidates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or maintaining cloud-native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping a 0-to-1 AI or agent product, or leading a team that did, including customer-support agents, copilots, or autonomous or agentic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with modern AI, LLM, and agent tooling, with the ability to evaluate new tools critically and bring that fluency to the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading engineers who use AI-powered developer tools such as Copilot or Cursor to improve productivity, code quality, or onboarding speed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York City is $240,000 - $260,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4128802002,"name":"Engineering - Emerging","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8646413002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8538445002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6410071002,"location":{"name":"Raleigh, NC  |  San Francisco, CA  |  Remote"},"metadata":null,"id":8538445002,"updated_at":"2026-07-31T10:46:04-04:00","requisition_id":"FY27-101698","title":"Sr. Executive Business Partner","company_name":"Pendo","first_published":"2026-05-28T13:23:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Executive Business Partners are embedded directly with senior leadership, operating as trusted partners across the business. We move fast, stay close to the work, and are accountable for outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Executive Business Partner, you own the operating rhythm for one or more of Pendo\u0026#39;s senior executives. That includes calendar strategy, travel, meeting prep, and communications: the full infrastructure that keeps a senior leader running at pace. Beyond that, you extend your executive\u0026#39;s capacity by anticipating what they need, making the calls they should not have to make, and keeping their organization moving without being asked. You think and operate at the intersection of execution and strategy: close enough to the work to handle it, and sharp enough to inform it. You partner across functions and serve as a trusted proxy in situations that require discretion, speed, and judgment. The best person in this seat combines executive presence with strategic instinct: they read the room, stay two steps ahead, and show up to every interaction prepared.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive operations: \u0026lt;/strong\u0026gt;Own the full operating rhythm for your executive: calendar strategy, travel logistics, executive communications, and meeting prep. You make the decisions that do not require their attention so they can focus on the ones that do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic preparation and briefing: \u0026lt;/strong\u0026gt;Drive prep for all high-stakes touchpoints including leadership offsites, board reviews, QBRs, and cross-functional alignment sessions. You do not just pull materials together. You read them, identify the gaps, develop a point of view, and brief your executive before they walk into the room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional coordination: \u0026lt;/strong\u0026gt;Act as the connective tissue between your executive and the broader organization. You align stakeholders, track commitments, and close action items without being chased. When competing priorities create tension across teams, you help navigate the resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic projects and initiatives: \u0026lt;/strong\u0026gt;Take on discrete workstreams on behalf of your executive: tracking follow-through on org-wide priorities, connecting dots across teams, and helping move initiatives forward when things stall or need a push.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-powered workflows: \u0026lt;/strong\u0026gt;Build and maintain AI-assisted processes for briefing prep, research synthesis, communication drafts, and scheduling. You audit your own stack, document what works, and share it with the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational intelligence: \u0026lt;/strong\u0026gt;Maintain a current understanding of your executive\u0026#39;s organization: key relationships, active initiatives, and team health signals. You identify risks and surface patterns before they become problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confidentiality and judgment: \u0026lt;/strong\u0026gt;Handle sensitive information with discretion across compensation, personnel, and strategic planning. You know when to act, when to escalate, and when to wait.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Builder mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo operates on a builder-first model. A builder moves without being told what to do next. They see ambiguity and start solving. It is not about technical skill. It is a posture. These are the four competencies we hire for, develop against, and evaluate on:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bias to Act (Judgment). \u0026lt;/strong\u0026gt;When you see a gap in your exec\u0026#39;s calendar, a risk in an upcoming board prep, or a stakeholder misalignment, you do not wait. You triage, decide, and act. When the picture is incomplete, you search for more information and make the best call available.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Maniacal Focus (EBP Velocity). \u0026lt;/strong\u0026gt;Speed is the product. You know what is highest leverage for your executive at any given moment and orient your day around that. You are honest about what does not get your attention and you do not treat all requests as equal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hone Your Craft (AI Fluency). \u0026lt;/strong\u0026gt;You use AI tools to accelerate briefing prep, synthesis, drafting, and workflow automation. You do not wait for training. You tinker, evaluate, and share what works. While tools may change, the skill is being comfortable learning while the ground moves. What matters is whether you are willing to dive in and tinker.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team is Pendo (Impact and Ownership). \u0026lt;/strong\u0026gt;Your impact extends beyond your own principal. When you build a template, crack a scheduling problem, develop a better prep process, or complete a strategic project, you bring it back to the team. Your output compounds beyond your own desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years supporting senior executives in a fast-moving, high-growth tech environment, with demonstrated end-to-end ownership of executive operations and strategic work, not just task execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate at the intersection of execution and strategy: you handle the day-to-day and contribute meaningfully to the bigger picture.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of operating independently: you manage competing priorities, make judgment calls without escalating every decision, and close the loop without being chased.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven discretion with sensitive information across compensation, personnel decisions, and strategic planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency: you are using AI tools in your daily work today, can describe how your workflows have changed, and are willing to share what you have learned with teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, including the ability to draft clearly and accurately on behalf of senior leaders and represent their voice in cross-functional settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity: you do not need a complete picture to take the next step, and you do not go quiet when the path is unclear.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC: \u0026lt;/strong\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility: \u0026lt;/strong\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068342002,"name":"Executive Administration","child_ids":[],"parent_id":4008297002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8538445002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8621661002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6443119002,"location":{"name":"Raleigh, NC or New York, NY"},"metadata":null,"id":8621661002,"updated_at":"2026-08-19T16:01:25-04:00","requisition_id":"FY27-101810","title":"Sr. GTM Operations Manager- Marketing","company_name":"Pendo","first_published":"2026-07-10T18:20:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Data \u0026amp;amp; GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution. We hold ourselves accountable to whether the teams we support are getting measurable, lasting value from our work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns the operational foundation for Pendo\u0026#39;s Marketing organization: process design, planning cycles, and strategic partnership with Marketing leadership. You stay close to the business - deeply embedded in the Marketing org, with a point of view on where process, data, or AI could unlock better outcomes. You also serve as the Marketing pod lead, the coordination point for Applied AI, Business Systems, and Data work that touches your function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You operate with significant autonomy. You identify what is broken, design the solution, and bring stakeholders along. The best person for this role has strong customer engineering domain knowledge, sharp analytical instincts, and genuine enthusiasm for rebuilding operations around AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own core Marketing operational work: campaign operations governance, pipeline modeling, and process architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the MOps process layer: lead processing logic, lead source and source detail hierarchy, audience and nurture processors, demand processing workflows, and campaign naming and governance standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and improve the full campaign-to-pipeline workflow, from lead creation and routing through SLA governance and MQL processing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Analytics to translate data into clear, actionable recommendations for Marketing leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay deeply embedded in the Marketing org. Decompose how work actually gets done: map the full activity chain behind a campaign, a content workflow, and identify where process gaps, not tool gaps, are costing pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what good looks like for data quality and lead flow, surface issues, and work with Business Systems to fix them upstream. You are accountable for the accuracy of what Marketing leadership sees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Marketing pod lead: serve as the coordination point between Marketing and the Business Operations functions (Applied AI, Data Platform, Systems).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Come with an AI first mindset: Identify the automatable microtasks in Marketing workflows and bring a clear AI vision on where agent assisted solutions would have the most impact. Define where humans stay in the loop: on judgment, brand, and external-facing decisions, and where execution can be handed off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to org-wide GTM Ops initiatives alongside the broader team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great leaders don\u0026#39;t just manage delivery — they operate as strategic owners, setting direction, influencing decisions across the org, and making the teams around them better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious — genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything: how you evaluate new tooling, how you think about governance, how you build platforms that let others do the same. We want someone who sees AI as a multiplier, not a shortcut — and who understands what it actually takes to make AI safe and reliable at company scale.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Revenue Operations, Marketing Operations, or GTM Operations within a B2B SaaS environment. 2+ years Marketing Ops ideal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with demand gen motions: you understand pipeline attribution, lead scoring, funnel conversion, and how Marketing programs actually run day to day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on MOps experience: you have owned lead processing logic, nurture programs, source/source detail hierarchies, and demand processing workflows, not just managed them from a distance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own and improve core ops work: campaign operations, and process architecture, with limited oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workflow thinking: you can decompose how marketing work actually gets done, map it to its underlying systems, and identify where process redesign (not just new tooling) would unlock better outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in BI tools, and able to build reporting that drives decisions rather than just documents activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce and MAP proficiency: you have worked inside Marketo, HubSpot, Pardot, Customer.io or similar at a process level: smart campaigns, routing logic, and data standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify where AI or automation would meaningfully improve a process, articulate it clearly to technical partners, and define the human-in-the-loop checkpoints that make adoption stick.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally with Business Systems, Data, and Applied AI teams. You define requirements clearly, hold partners accountable, and drive adoption without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Claude, n8n, Lovable or similar AI and automation tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in: \u0026lt;br\u0026gt;- North Carolina is $135,000 - $165,000\u0026lt;br\u0026gt;- New York is $150,000 - $180,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068402002,"name":"Data","child_ids":[],"parent_id":4008297002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8621661002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8642252002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6451455002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8642252002,"updated_at":"2026-07-27T09:01:57-04:00","requisition_id":"FY27-101792","title":"Sr. IT Engineer","company_name":"Pendo","first_published":"2026-07-27T09:01:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Business Systems team keeps the company running smoothly across our global office footprint. The team owns the systems, infrastructure, automations, and day-to-day support that help Pendonauts work securely, efficiently, and at scale. As Pendo grows, this team plays a critical role in finding smarter, more scalable ways to support the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration, build automations that reduce manual work, and support the SaaS tools that power Pendo’s operations. This role goes beyond ticket resolution: you will work hands-on across systems, support, automation, A/V, SaaS administration, and infrastructure improvements while partnering closely with teams across the business. You will operate with a high degree of autonomy and help make Pendo’s IT function more reliable, secure, scalable, and forward-looking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Okta administration:\u0026lt;/strong\u0026gt; Own Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management. Build and maintain clean integrations that make access management seamless and scalable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation development:\u0026lt;/strong\u0026gt; Use tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations. Build automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;IT support:\u0026lt;/strong\u0026gt; Resolve helpdesk tickets, troubleshoot network issues, and support A/V setup for meetings and events. You will own day-to-day support alongside larger initiatives, looking for repeatable patterns that can be automated or improved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;User account management:\u0026lt;/strong\u0026gt; Perform provisioning and deprovisioning as part of onboarding and offboarding workflows. Ensure access is accurate, timely, secure, and aligned to business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure improvement:\u0026lt;/strong\u0026gt; Identify and implement enhancements to Pendo’s IT infrastructure, tooling, and processes. Focus on improvements that make systems more reliable, secure, and scalable over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS tool management:\u0026lt;/strong\u0026gt; Manage and optimize tools across Pendo’s SaaS portfolio, including Google Workspace, Atlassian, Slack, LastPass, and Zoom. Identify rightsizing opportunities and take action to reduce unnecessary SaaS spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mac experience:\u0026lt;/strong\u0026gt; Collaborate with the team to enhance and maintain the employee Mac experience, while supporting a fleet that is primarily Mac with some Windows devices. Help improve the systems and processes that make device support more effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional communication:\u0026lt;/strong\u0026gt; Keep stakeholders informed through clear documentation, proactive updates, and direct written communication. Translate technical concepts into practical guidance for non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior IT Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on IT engineering experience in a SaaS or technology company, with direct experience rolling out, maintaining, and supporting expanding IT infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with Okta administration, including SSO, SCIM provisioning, Okta Workflows, and account lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with automation platforms such as Workato, n8n, or similar iPaaS tools, including the ability to build workflows that reduce manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with API integrations and building automated workflows across SaaS tools and internal processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing and optimizing a SaaS portfolio, including tools such as Google Workspace, Slack, Zoom, Atlassian, and related collaboration platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience supporting macOS in an enterprise environment, with comfort supporting a primarily Mac fleet and some Windows devices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and prioritize multiple concurrent projects with minimal supervision, while knowing when to raise risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills, with the ability to document clearly and explain technical concepts to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency, with daily use of tools such as ChatGPT, Claude, or similar tools to automate, draft, troubleshoot, and solve problems more efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to endpoint management tools such as JumpCloud or Iru for fleet management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security best practices, including SSO enforcement, MFA, and least privilege access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in IT support or helpdesk that has evolved into an engineering and automation-focused role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068409002,"name":"IT","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8642252002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8584846002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6428996002,"location":{"name":"New York, New York"},"metadata":null,"id":8584846002,"updated_at":"2026-08-19T16:01:23-04:00","requisition_id":"FY27-101767","title":"Sr. Office Experience Manager","company_name":"Pendo","first_published":"2026-06-12T15:59:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Sr. Office Experience Manager\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The People Team at Pendo is responsible for the full employee journey, and for us, that journey starts the moment someone walks through the front door. The Office Experience team is the connective tissue that makes our offices feel alive: thoughtfully run, genuinely welcoming, and built around the details that turn a good day into a great one. We care about the small things, because the small things add up to a culture people want to show up for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Sr. Office Experience Manager to own the day-to-day operations of our New York office while partnering closely with our global office experience team to maintain a consistent, high-quality presence across all Pendo locations. You\u0026#39;ll manage everything from vendor relationships and facility maintenance to events, onboarding logistics, and the rhythm of the office itself. This is a highly visible, deeply cross-functional role. You\u0026#39;ll interact with everyone from new hires on day one to executive leadership, and you\u0026#39;ll need to bring the same level of professionalism and warmth to every interaction. This is a fully in-office role, five days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in New York, NY.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day office operations: manage reception coverage, greet and direct guests, handle mail and shipping, receive deliveries, and ensure the front-of-house experience is consistently professional and welcoming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage facility vendors and maintenance requests end-to-end, create work orders, track project status, communicate with stakeholders, and keep budgets accurate and on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep community spaces, conference rooms, and call booths orderly and well-stocked; proactively address wear and tear before it becomes a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute company events, community meetings, and special projects, including post-hours events from initial direction through setup, execution, and cleanup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate \u0026quot;day one\u0026quot; new hire onboarding with the People Team, including presentations, equipment distribution, and catering; support offboarding logistics including equipment collection and shipping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the global office experience team to coordinate cross-office communication, meetings, events, and employee travel — maintaining a consistent standard across all Pendo locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Executive, IT, People, Marketing, and Revenue teams to support office logistics, visitor management, parking, and special project requests as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These are the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great office experience managers don\u0026#39;t simply keep the lights on. They operate as culture ambassadors, influencing how the office feels, proactively improving the environment, and making every employee and guest feel like they belong here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re genuinely AI-curious.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re using AI tools for more than a chat. You’ve rewired how you work with an AI forward focus. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything from how you manage vendor communications, to how you track facility data, and how you plan and coordinate events at scale. We want someone who sees AI as a force multiplier.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, employee programming, event planning, hospitality, facilities, or community partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional customer service instincts. You\u0026#39;re proactive, professionally warm, and build strong cross-functional relationships at every level of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and data tracking skills; comfortable managing multiple projects, vendors, and budgets simultaneously without dropping anything.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication. You can engage clearly and appropriately with everyone from ICs to executive leadership, and have excellent professional discretion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to prioritize and execute under pressure, staying composed and effective when multiple things demand your attention at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be legally authorized to work in the United States without current or future sponsorship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth startup environment — you\u0026#39;re comfortable with ambiguity and adapt quickly when priorities shift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of global office management best practices including health and safety, workplace design, and cross-cultural awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing workplace renovations or facility projects alongside day-to-day operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of independently owning projects end-to-end without needing close oversight — self-directed, but never operating in a vacuum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine passion for the details that make a workplace feel exceptional, paired with the ability to zoom out and see the bigger picture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: This is a fully in-office role based in New York, NY, five days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in New York, NY is $97,000 – $120,000. Individual pay decisions, including offers made within and over the expected range, are based on a number of factors including qualifications, experience level, skillset, and balancing internal equity relative to peers at the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4068422002,"name":"Office Experience","child_ids":[],"parent_id":4059167002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8584846002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8566832002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6421788002,"location":{"name":"Raleigh, NC / NYC / Remote (EST)"},"metadata":null,"id":8566832002,"updated_at":"2026-07-08T11:54:01-04:00","requisition_id":"FY27-101733","title":"Sr. Product Manager","company_name":"Pendo","first_published":"2026-06-10T12:43:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo is the AI-powered analytics and adoption platform for builders. It connects a portfolio of apps and agents, bought and built, to user success and business outcomes. The Product team builds the tools that help customers understand how software gets built, adopted, and improved.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Product Manager, you will own strategy, roadmap, discovery, delivery, and lifecycle outcomes for a defined product area. You will work across engineering, design, go-to-market, and customer-facing teams to build for enterprise customers and their complex workflows, security needs, compliance considerations, and data privacy expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role based in-office in Raleigh or New York, or Remote in East Coast.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product vision and strategy:\u0026lt;/strong\u0026gt; Define the roadmap for your product area and defend prioritization decisions with data, customer insight, and clear reasoning. You will balance the long-term direction of the product area with near-term delivery and contribute to how your work integrates with the broader Pendo platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Launch and lifecycle ownership:\u0026lt;/strong\u0026gt; Drive the full product lifecycle from early concept through general availability and post-launch iteration. You will make clear calls on scope, sequence, and tradeoffs while owning the outcome of what ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discovery and market intelligence:\u0026lt;/strong\u0026gt; Run continuous discovery with enterprise customers and prospects to understand complex workflows, compliance needs, and buying expectations. You will separate table-stakes requirements from differentiation opportunities and synthesize findings into actionable product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional execution:\u0026lt;/strong\u0026gt; Work closely with engineering to sequence and scope work, and partner with design on interaction models and user experience. You will hold the quality bar for acceptance criteria, dependency management, sprint discipline, and delivery readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-market partnership:\u0026lt;/strong\u0026gt; Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on your product area. You will translate product capability into a clear commercial narrative and bring customer and market signals back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-accelerated product work:\u0026lt;/strong\u0026gt; Apply AI across the product cycle, including discovery synthesis, early wireframe concepts, specification drafting, competitive analysis, and design exploration. You will use AI to move faster from insight to decision and share effective practices with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Standards and craft:\u0026lt;/strong\u0026gt; Document decisions, write specs that engineering can act on without a verbal walkthrough, and bring a clear point of view to design reviews. You will ensure the quality of the product area reflects the quality of the thinking behind it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Product Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience with a track record of owning product areas end-to-end in a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building for enterprise customers, including navigating complex procurement, security, compliance, or data privacy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience taking a product or major feature through the full lifecycle, including scoping, sequencing, launching, and iterating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate independently on well-scoped problems, determine the approach, and deliver with minimal supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency sufficient to have credible conversations with engineers and give informed feedback on implementation tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving cross-functional alignment by resolving conflicts, clarifying decisions, and moving work forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency with specific examples of how AI has meaningfully changed your day-to-day product workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience in a rapidly evolving product and company context where priorities shift, tools change, and ambiguity is common.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, structured communication skills across written specs and verbal updates, with the ability to leave stakeholders aligned on next steps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in B2B enterprise platform products with data privacy or compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI prototyping or code generation tools such as Cursor, v0, Replit, GitHub Copilot, or similar tools to validate product ideas before engineering investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-assisted design tools for early-stage concept exploration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pendo as a user or customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in East Coast (EST) is USD $160,000 - USD $175,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068414002,"name":"Product Management","child_ids":[],"parent_id":4008299002}],"offices":[{"id":4048358002,"name":"Remote - Massachusetts","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8566832002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8610598002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6438989002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8610598002,"updated_at":"2026-07-30T16:01:55-04:00","requisition_id":"FY27-101798","title":"Sr. Product Manager","company_name":"Pendo","first_published":"2026-07-07T15:58:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Sr. Product Manager, Analytics\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;The team + the role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo is the AI-powered analytics and adoption platform for builders. The Product team builds the tools that help software teams understand how their products are used, where adoption breaks down, and what drives business outcomes. AI features are increasingly central to the analytics roadmap — surfacing intelligent insights, automating pattern detection, and embedding AI-assisted workflows directly into the product experience. This team is embedded in its own customer base, runs continuous discovery, and treats customer outcomes as the primary measure of whether the work is good.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns an analytics product area end-to-end: strategy, roadmap, discovery, and delivery across a globally distributed cross-functional team spanning Raleigh, New York, and Pendo\u0026#39;s India-based engineering and product teams. Customer outcomes are the starting point for every significant decision. Discovery is continuous, not episodic. Operating across time zones is a practical requirement — the person in this role adapts their working hours to maintain meaningful overlap with India-based teams and builds the async artifacts that let those teams work independently between overlap windows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Raleigh, NC (primary), with New York, NY and East Coast remote candidates also considered. Pendo\u0026#39;s hybrid model requires in-office 3 days per week for local candidates.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What this looks like day-to-day\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the analytics product roadmap — define priorities, defend tradeoffs with data and reasoning, and keep the long-term direction aligned with enterprise customer needs and the broader Pendo platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI-powered capabilities within the analytics area: define what the AI does, how outputs are surfaced, how confidence is communicated, and where human judgment stays in the loop — with the customer problem as the starting point, not the model capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run continuous discovery with enterprise customers and India-based product and engineering teams; synthesize findings across time zones into clear, actionable product decisions without requiring a synchronous handoff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the full product lifecycle for the analytics area from early concept through GA and post-launch iteration; make clear calls on scope, sequence, and tradeoffs and own the outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tools across the full product cycle — synthesizing discovery at scale, generating early wireframe concepts, drafting specs and competitive analyses — and share methods and findings with the broader product team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on the analytics area; translate product capability into commercial narrative and feed market signal back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write specs that engineering can act on without a verbal walkthrough; document decisions, produce async artifacts that reduce synchronous dependency, and bring a substantive point of view to design reviews.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who you are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great product managers don\u0026#39;t wait for alignment that could have been earned proactively — they form a point of view, make calls within their scope, and drive toward resolution. In a globally distributed team, delayed decisions compound quickly. Ambiguous problems don\u0026#39;t wait for complete information, and neither do you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious — genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything: synthesizing discovery at scale, prototyping early concepts with tools like Figma AI, Galileo, or v0, drafting specs and competitive analyses, compressing the distance between insight and decision. In a cross-timezone operating model, AI tools are particularly valuable for accelerating async work. What you discover or produce with AI, you share with the team. The tools will change; the willingness to dive in and tinker is what matters.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Must-haves\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience with a track record of owning product areas end-to-end in a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining or shipping AI-powered product features — you can work with engineering to spec what a model does, how outputs are surfaced, how confidence is communicated, and where human judgment stays in the loop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building for enterprise customers, including navigating complex procurement, security, compliance, or data privacy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI prototyping or code generation tools (Cursor, v0, Replit, GitHub Copilot, or similar) to validate product ideas before engineering investment; specific examples of AI use in daily workflows are expected in the interview process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience taking a product or major feature through the full lifecycle — scoping, sequencing, launching, and iterating — and making scope and sequence calls without consensus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of running toward customers: maintaining direct relationships with enterprise customers, treating discovery as ongoing rather than project-scoped, and pointing to specific conversations that changed a product decision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or within globally distributed teams, with async-first communication practices; written specs and updates leave no open questions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Nice-to-haves\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in analytics products, data visualization, or data platform work in a B2B context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pendo as a user or customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working with India-based engineering or product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Primary location is Raleigh, NC; New York, NY and East Coast remote candidates are also considered. This role works with India-based teams and requires schedule flexibility to maintain meaningful overlap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in North Carolina or New York is USD$150,000 – USD$175,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:accommodation@pendo.io\u0026quot;\u0026gt;accommodation@pendo.io\u0026lt;/a\u0026gt;. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068414002,"name":"Product Management","child_ids":[],"parent_id":4008299002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8610598002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8558208002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6412619002,"location":{"name":"Remote / San Francisco, CA /  New York, NY / Raleigh, NC "},"metadata":null,"id":8558208002,"updated_at":"2026-08-18T14:01:28-04:00","requisition_id":"FY27-101684","title":"Sr. Product Marketing Manager","company_name":"Pendo","first_published":"2026-05-27T14:32:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Product Marketing team translates what we build into why it matters. The team works at the intersection of product, revenue, and marketing, owning the narratives, positioning, and go-to-market motions that drive pipeline and commercial outcomes. It operates as a small, senior team with high ownership, low overhead, and a strong bias toward work that moves the business forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo is looking for a Sr. Product Marketing Manager to play a key role in our growing Enterprise business. You will partner closely across Product, Sales, and Marketing to package and position Pendo\u0026#39;s offerings as powerful solutions for Enterprise clients. This is an individual contributor role for a builder who can create, test, adapt, and make an immediate impact in a fast-moving, AI-native environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role in the US. We have offices in San Francisco, CA, Raleigh, NC, or New York, NY.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise positioning:\u0026lt;/strong\u0026gt; Own and maintain clear, concise, and impactful solutions messaging for the Enterprise market. Translate Pendo\u0026#39;s product capabilities into value-driven narratives that resonate with Enterprise buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership:\u0026lt;/strong\u0026gt; Collaborate strategically with Product, PMM, Sales, and Marketing teams to package and position Pendo\u0026#39;s offerings for Enterprise clients. Serve as a key conduit between Enterprise go-to-market teams and Product by bringing field feedback into product conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible execution:\u0026lt;/strong\u0026gt; Move fluidly across adjacent work as priorities shift, including solutions marketing, growth-hacker-style experiments, and demand-gen support. Adapt quickly rather than staying in a single fixed lane.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled GTM:\u0026lt;/strong\u0026gt; Leverage AI tools and workflows, including building agents, to accelerate research, content creation, and go-to-market execution. Use AI as a practical multiplier for how you work and what you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market research:\u0026lt;/strong\u0026gt; Conduct in-depth research to define, understand, and articulate the distinct needs and opportunities within the Enterprise landscape for Pendo. Use that insight to shape messaging, campaign direction, and sales conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales partnership:\u0026lt;/strong\u0026gt; Forge strong partnerships with the Enterprise Sales team to understand their requirements, challenges, and revenue opportunities. Participate in strategic Enterprise deals by providing product and solutions expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Testing and iteration:\u0026lt;/strong\u0026gt; Rapidly test, learn, and adapt messaging and campaigns in a fast-changing environment. Use feedback from the market, Sales, and Product to improve the work quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise content:\u0026lt;/strong\u0026gt; Develop compelling content and collateral for Enterprise audiences, including presentations, white papers, and case studies. Ensure materials are clear, persuasive, and aligned to the needs of Enterprise buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise strategy support:\u0026lt;/strong\u0026gt; Elevate and accelerate Pendo\u0026#39;s overall Enterprise marketing strategy and execution. Contribute strategically to competitive intelligence, pricing considerations, and enablement programs tailored for the Enterprise market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Product Marketing Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of building and shipping product marketing work, with depth of ownership that matters more than the number of years in seat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating, testing, and adapting product marketing work in fast-moving, high-growth, startup, or similarly ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency, including comfort working in an AI-shaped environment and using AI tools or workflows to improve research, content creation, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate in ambiguity, move across shifting priorities, and flex into adjacent areas such as solutions marketing, growth, and demand generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to translate technical product features into compelling, value-driven solutions for buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience conducting market research, competitive analysis, and developing targeted messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills, with the ability to partner effectively across Product, Sales, and Marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including the ability to present complex information clearly and persuasively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel occasionally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI agents or workflows to accelerate product marketing or go-to-market work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Enterprise marketing, Enterprise sales motions, or strategic Enterprise deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to competitive intelligence, pricing considerations, or enablement programs tailored for Enterprise markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Enterprise-facing collateral such as presentations, white papers, and case studies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in San Francisco, CA or New York, NY is $145,400 - $175,000, and in Raleigh, NC is $132,200 - $159,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068431002,"name":"Product Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8558208002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8556635002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6417791002,"location":{"name":"Raleigh, NC / San Francisco, CA / New York, NY / Remote"},"metadata":null,"id":8556635002,"updated_at":"2026-07-08T11:54:01-04:00","requisition_id":"FY27-101701","title":"Sr. Professional Services Engineer Consultant","company_name":"Pendo","first_published":"2026-05-20T19:47:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Professional Services team is part of the broader Strategy \u0026amp;amp; Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through technical and strategic consulting. This work spans complex technical engagements, including system migrations, integrations, and data work, as well as advisory support that helps customers evolve their processes, teams, and ways of working.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Professional Services Engineer Consultant, you will own the design and delivery of complex technical engagements. You will work at the intersection of product, data, and engineering, extending Pendo’s capabilities through custom integrations, data pipelines, APIs, and technical solutions that connect Pendo to customers’ broader ecosystems. You will partner with consultants and Customer Engineers to deliver outcome-driven engagements that accelerate time to value and enable long-term customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Raleigh, San Francisco or remote\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engagement design and scoping:\u0026lt;/strong\u0026gt; Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps. Lead scoping conversations with customer stakeholders, define the problem, validate appetite, design engagement structures, and author Statements of Work that are commercially sound and delivery-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Custom integrations and data solutions:\u0026lt;/strong\u0026gt; Design and build technical solutions that extend Pendo’s capabilities and integrate with customer systems. Write production-quality code, build APIs, design data pipelines, and implement ETL processes across data warehouses, analytics platforms, BI tools, and emerging AI/ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical project delivery:\u0026lt;/strong\u0026gt; Own multiple complex technical projects end-to-end, including data engineering and system integration work. Lead execution, troubleshoot issues, provide technical leadership on escalated engagements, and ensure delivery aligns to customer outcomes, scope, and timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data and architecture consulting:\u0026lt;/strong\u0026gt; Advise customers on data architecture, integration patterns, and long-term technical strategy. Support instrumentation design for advanced analytics and AI/ML use cases, and guide customers through technical transformations involving data infrastructure and system design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enablement and reusability:\u0026lt;/strong\u0026gt; Build reusable code libraries, frameworks, and integration patterns that scale across the Professional Services team. Mentor consultants on data flows, API usage, debugging approaches, and technical problem-solving to raise the overall capability of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Practice impact and field intelligence:\u0026lt;/strong\u0026gt; Identify patterns across engagements and turn them into reusable playbooks, documentation, and delivery approaches. Share field intelligence with Product and cross-functional teams so customer transformation challenges inform how Pendo supports adoption and long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. PSE Consultants don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in a customer-facing technical role within B2B SaaS, with hands-on experience writing custom code and building integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in JavaScript, Python, or Node.js, with the ability to write production-quality backend code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL proficiency and strong data modeling expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with REST APIs, webhooks, and event-driven architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate complex data concepts into business value for both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical transformation initiatives and data infrastructure projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Data Science, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application development experience with Node.js, Python, or a related language or framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the modern data stack, such as Segment, Snowflake, BigQuery, dbt, or Fivetran.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI/ML integration experience, including feature engineering and MCP implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in data engineering, integration consulting, or technical services focused on custom development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; San Francisco, Raleigh or remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in San Francisco $145,400 - $175,000, Raleigh or Remote: $132,200 - $159,0000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068398002,"name":"Professional Services","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8556635002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8614299002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6440439002,"location":{"name":"Raleigh, NC / San Francisco, CA / Remote"},"metadata":null,"id":8614299002,"updated_at":"2026-07-09T20:01:05-04:00","requisition_id":"FY27-101765","title":"Sr. Program Manager, Mind the Product Training","company_name":"Pendo","first_published":"2026-07-08T19:29:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Mind the Product Training helps organizations build better products by connecting them with product management expertise, training, and advisory services. Through a network of trainers and product leaders, the team helps companies improve how they develop products, operate as data-driven organizations, and evolve in the era of AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Sr. Program Manager, Mind the Product Training, you will build and deliver customer training programs that are well-scoped, operationally strong, and aligned to customer goals. You will partner with the Director of Mind the Product, Program Management colleagues, customers, trainers, advisors, and internal stakeholders to shape solutions, operationalize engagements, and deliver a consistently high-quality customer experience. This role is not responsible for writing individual class content.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role based in-office in San Francisco or Raleigh or Remote in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Training opportunity assessment:\u0026lt;/strong\u0026gt; Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges. Translate customer goals into practical engagement structures that can be delivered effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program operations and delivery:\u0026lt;/strong\u0026gt; Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery. Facilitate trainer selection based on the client’s industry, location, and training needs while ensuring trainers receive the background needed to customize delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pre-training readiness:\u0026lt;/strong\u0026gt; Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Post-class follow-up:\u0026lt;/strong\u0026gt; Collect feedback from attendees, trainers, and clients after each engagement. Generate client feedback reports that summarize key takeaways, performance metrics, and opportunities to improve future programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Course experience improvement:\u0026lt;/strong\u0026gt; Design and manage the pre- and post-course experience so learners are prepared before training and supported afterward. Use these touchpoints to drive continuous learning, improve engagement quality, and identify follow-on opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process definition and scale:\u0026lt;/strong\u0026gt; Identify opportunities to improve systems, workflows, tooling, and operating models. Build repeatable processes that allow Mind the Product to scale while maintaining strong customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contributor network development:\u0026lt;/strong\u0026gt; Help develop the contributor network by identifying capability gaps, supporting recruitment, and coordinating onboarding and enablement. Strengthen the network so Mind the Product can match the right expertise to customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational measurement:\u0026lt;/strong\u0026gt; Track and report on key operational metrics, including training completion rates, trainer utilization, attendee satisfaction, customer outcomes, and process efficiency. Use data and AI-enabled workflows to improve productivity, accelerate execution, and enhance customer and operational outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Program Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project management skills, with the ability to manage complex initiatives involving multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate customer needs into practical solutions and executable plans that balance customer outcomes, business goals, and delivery realities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in ambiguity, identifying operational gaps, and building new processes that improve execution and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to coordinate clearly across customers, trainers, advisors, and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally across Sales, Marketing, Customer Success, and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in product management, product operations, community, or advisory services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product management practices and the Mind the Product ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and managing communities, networks, or enablement programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-enabled workflows and operational automation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Travel up to 25%.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in San Francisco, CA is $124,000 - $149,000. The expected salary range for this role to be performed in Raleigh, NC or Remote is $113,000 - $136,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4137809002,"name":"MTP Operations","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8614299002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8670913002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6463189002,"location":{"name":"Sheffield, England, UK"},"metadata":null,"id":8670913002,"updated_at":"2026-08-19T14:31:24-04:00","requisition_id":"FY27-101857","title":"Sr. Software Engineer","company_name":"Pendo","first_published":"2026-08-13T17:11:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Sr. Software Engineer\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s engineering teams build the product experiences that help customers understand, improve, and act on product usage data. This team is focused on AI-powered features that turn raw usage signals into automatic, actionable suggestions, reducing the manual work customers need to do before they can get value from Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer, you will help shape and ship intelligent product experiences from discovery through delivery. You will work full-stack with a lean toward frontend, using TypeScript, Vue.js, backend services, and AI coding tools to build high-quality features on a small, fast-moving team. This role also owns product judgment: validating problems with customers, sizing opportunities, defining success metrics, and making pragmatic tradeoffs in ambiguous spaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Sheffield office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-powered feature delivery:\u0026lt;/strong\u0026gt; Build and ship features that use AI to turn product usage data into actionable suggestions for customers. You will work end to end across the experience, with attention to quality, usability, and the unique failure modes of AI-backed products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack engineering:\u0026lt;/strong\u0026gt; Own delivery across the frontend and backend, with a strong lean toward TypeScript, Vue.js, DOM-level work, component architecture, and in-browser data capture. You will reason about backend services and APIs while building polished, reliable customer-facing experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product discovery:\u0026lt;/strong\u0026gt; Help validate problems, shape scope, and test direction before and while building. You will join customer calls, test prototypes, and use real feedback to make sure the team is solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Success metrics and iteration:\u0026lt;/strong\u0026gt; Define what success looks like for the features you build and use product usage data to guide iteration. You will not just close tickets; you will measure whether the work is creating the intended customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled development:\u0026lt;/strong\u0026gt; Use AI coding tools such as Cursor and Claude Code as a core part of your daily workflow. You will apply strong engineering judgment, review rigor, and accountability to AI-generated code just as you would to your own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI product quality:\u0026lt;/strong\u0026gt; Ship AI-backed features with careful attention to latency, hallucination, inconsistent output, and user trust. You will help ensure intelligent experiences are useful, understandable, and reliable for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration:\u0026lt;/strong\u0026gt; Work directly with product, design, and fellow engineers in a small team where ownership and leverage matter. You will help make pragmatic tradeoffs against ambiguous, fast-moving requirements instead of waiting for a fully defined spec.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering standards:\u0026lt;/strong\u0026gt; Raise the quality of the team through code review, mentorship, and unblocking teammates. You will communicate clearly, share context, and help others grow while keeping delivery moving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building with LLMs and AI agents, whether through production work or personal projects. You have built something with these technologies, not just used them as tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-stack engineering experience with a frontend lean, including strong TypeScript skills, comfort working with the DOM, and the ability to reason about backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience building and scaling web applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment, including comfort owning ambiguous problems, shaping scope, and making decisions without a fully specified brief.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining success metrics for a feature and iterating based on real usage data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging directly with customers or end users to validate problems and assess impact after launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of software architecture, design principles, and API development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills and the ability to mentor others, unblock teammates, and support the growth of the engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working as, or closely alongside, a product manager, including writing specs, prioritizing a roadmap, or running discovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product analytics tools such as Pendo, Amplitude, or Mixpanel to measure feature impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or running experiments, including A/B tests or betas, to validate product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with browser DOM inspection or automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol or building tools for LLM agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with real-time data pipelines or streaming architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accessibility experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for continuous learning and sharing insights with the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Sheffield, United Kingdom is £60,000 - £78,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage in the United Kingdom, including medical, dental, and life coverage, combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4016958002,"name":"Sheffield, UK","location":"Sheffield, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8670913002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533495002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6408002002,"location":{"name":"New York, NY"},"metadata":null,"id":8533495002,"updated_at":"2026-08-19T12:46:27-04:00","requisition_id":"FY27-101689","title":"Sr. Software Engineer (AI)","company_name":"Pendo","first_published":"2026-05-05T14:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Emerging Team is focused on building AI Products for our product experience (PX) platform. We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next. The team operates with high autonomy, moves quickly, and builds products without clear precedents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment. You will design and ship applied AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, from prototype through production. You will make principled technical decisions, evaluate model behavior rigorously, and communicate tradeoffs clearly to engineers and non-engineers alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our New York office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI systems:\u0026lt;/strong\u0026gt; Design and build AI systems including RAG pipelines, agentic workflows, and LLM-powered features. You will take work from prototype through production and ensure it can hold up in real customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical decision-making:\u0026lt;/strong\u0026gt; Make principled decisions on when to prompt, when to fine-tune, and when to use a different tool entirely. You will explain these tradeoffs clearly so the team can move quickly without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model evaluation:\u0026lt;/strong\u0026gt; Instrument and evaluate model outputs rigorously by defining evaluation frameworks and catching hallucinations early. You will implement guardrails that can withstand real-world load and production use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Productionize AI ownership:\u0026lt;/strong\u0026gt; Own model deployment, monitoring, latency optimization, cost management, and reliability at scale. You will help ensure AI systems are observable, efficient, and dependable in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack product shipping:\u0026lt;/strong\u0026gt; Contribute across the stack when needed because this team ships products, not just models. You will work across backend and frontend to get AI-powered experiences in front of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product partnership:\u0026lt;/strong\u0026gt; Partner closely with product and design to frame problems well before writing code. You will push back when the framing is wrong and help the team focus on what should be built, not just what can be built.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Research and tooling awareness:\u0026lt;/strong\u0026gt; Stay current on the research and tooling landscape, including transformers, diffusion architectures, orchestration frameworks, and emerging agent patterns. You will bring relevant advances back to the team and apply them thoughtfully.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. AI Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical depth in system design, including choosing the right architecture, identifying failure modes early, and making tradeoffs that hold up across the product lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning technical quality beyond your own features, including setting standards, catching problems in review, and improving shared infrastructure and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of model evaluation, including designing evaluation suites, reasoning about overfitting and bias-variance tradeoffs, and systematically detecting and mitigating hallucinations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of modern model architectures, including transformers and diffusion models, with the judgment to decide when and how to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production AI experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in a live environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack fundamentals with the ability to work across backend and frontend systems to ship complete, user-facing AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills with the ability to explain complex technical decisions clearly to engineers, product managers, and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated product thinking, including the ability to ask whether something should be built before deciding how to build it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or multi-step reasoning systems using tools such as LangChain, LlamaIndex, or custom orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in a SaaS or product analytics environment where user behavior data informs AI design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience contributing to or launching a net-new team or product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY is $250,000 - $275,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4128802002,"name":"Engineering - Emerging","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8533495002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8515648002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6401585002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8515648002,"updated_at":"2026-07-20T17:55:42-04:00","requisition_id":"FY27-101661","title":"Sr. Software Engineer (Backend)","company_name":"Pendo","first_published":"2026-07-20T17:55:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. This work sits in complex product areas where delivery speed, system reliability, and long-term maintainability all matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Software Engineer, you will own complex problem spaces and drive them forward independently. You will apply strong engineering judgment to ambiguous challenges, partner closely with Product and Design, and stay accountable to outcomes, not just output. You will break large efforts into small, continuously shippable increments, bring others along with you, and leave the codebase better than you found it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature ownership:\u0026lt;/strong\u0026gt; Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments. Drive delivery with clarity, strong judgment, and accountability for customer and system impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production engineering:\u0026lt;/strong\u0026gt; Write production-ready code and define testing approaches based on risk and system impact. Use safe rollout patterns to reduce risk and enable incremental delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident response:\u0026lt;/strong\u0026gt; Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled development:\u0026lt;/strong\u0026gt; Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition. Help raise the bar for how the team uses AI in development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical collaboration:\u0026lt;/strong\u0026gt; Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions. Help teammates make better decisions through clear, direct input.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement:\u0026lt;/strong\u0026gt; Identify recurring friction points in code, tests, tooling, or process and proactively improve them. Look for opportunities to make development faster, safer, and more maintainable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team clarity:\u0026lt;/strong\u0026gt; Create context that helps the people around you move faster. Write commit messages, notes, and documentation that allow teammates to understand decisions without relying on verbal handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience as a Software Engineer, with a track record of delivering customer-facing SaaS product features in a production environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to break ambiguous work into small, deliverable increments and move it forward independently despite ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in one or more backend languages, including Go, Java, Python, or C++.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of scalable web architecture, API design, and performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms, including AWS or GCP, and both SQL and NoSQL databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and writing unit, integration, and end-to-end tests, with a clear sense of when and how to apply each.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with safe deployment and rollout patterns, including feature flags and canary releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools as part of your software development workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, collaboration, and cross-functional partnership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience improving team-level tooling, processes, or developer workflows beyond your immediate feature work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or leveling up engineers around you through code review or technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to shared platform capabilities used across multiple product areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Raleigh HQ (301 Hillsborough St.) - Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected base salary range for this role to be performed in Raleigh, NC is $135,000 - $150,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8515648002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8624822002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6444443002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8624822002,"updated_at":"2026-08-19T12:31:16-04:00","requisition_id":"FY27-101805","title":"Sr. Technical Support Engineer","company_name":"Pendo","first_published":"2026-08-07T15:08:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo’s web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support queue ownership:\u0026lt;/strong\u0026gt; You triage, diagnose, and resolve technical issues across Pendo’s web and mobile products, including break/fix, how-to, best practice, and configuration questions. You manage urgency based on customer impact and own each case until the customer’s problem is actually solved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical guidance:\u0026lt;/strong\u0026gt; You provide targeted technical assistance on platform usage, configuration, and best practices for customers in your segment. Each engagement is scoped to the issue at hand, with clear resolution, documentation, and a path forward that helps the customer move independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer signal:\u0026lt;/strong\u0026gt; You translate customer pain into reproducible test cases, clear bug reports, and prioritized feedback for Product and Engineering. You also surface customer health signals and strategic gaps to Account Owners and Customer Success so the right teams can act.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge at scale:\u0026lt;/strong\u0026gt; You create and maintain internal knowledge base content so the team does not solve the same problem repeatedly. When you resolve something novel, you document it and use AI tools to draft, organize, and surface knowledge faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolution follow-through:\u0026lt;/strong\u0026gt; You work directly with developers on fixes and workarounds, pushing cases through to close without dropping hard problems or waiting to be chased. Customers and internal partners know where things stand because you communicate clearly and proactively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement:\u0026lt;/strong\u0026gt; You identify recurring customer confusion, tooling gaps, workflow friction, and process issues that slow the team down. When you see a pattern, you propose the fix, write the doc, or build the internal resource that helps the team move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support performance:\u0026lt;/strong\u0026gt; You manage your work against resolution rate, response time, CSAT, escalation quality, and customer update expectations. Your goal is not just to respond quickly, but to resolve the real issue and reduce repeat case volume over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Peer enablement:\u0026lt;/strong\u0026gt; You help teammates navigate complex cases, share workarounds, and raise the technical bar for the support team. You make the people around you better by documenting what you learn and stepping in when others are blocked.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Technical Support Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a technical, customer-facing support or engineering role where you debugged real issues and owned outcomes rather than routing tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working proficiency in JavaScript, HTML, and CSS, with the ability to read code, trace errors, and use browser developer tools to isolate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applied coding knowledge across front-end or API environments, including experience writing or modifying code in a professional setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to learn technical concepts quickly and explain them clearly to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort troubleshooting customer issues on both iOS and Android, including a basic understanding of how mobile apps are built, released, and updated through the Apple App Store and Google Play.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to gather and interpret useful technical details from customers, including device type, OS version, app version, screenshots, screen recordings, and logs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with common mobile concepts such as app permissions, deep links, webviews, crashes, and SDK behavior, including the ability to interpret basic mobile debugging output, error messages, and SDK implementation details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools in daily work for research, drafting, troubleshooting, or knowledge capture, with a focus on using AI to move faster and work sharper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a high-volume, unpredictable environment where priorities shift based on customer impact and you are expected to manage your own queue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of peer development, such as helping a less experienced colleague through a hard problem, proactively documenting knowledge, or taking informal ownership of a technical area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of continuous technical learning, whether formal or self-directed, with examples of what you have built, broken, or figured out.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on exposure to mobile frameworks or platforms such as native iOS or Android, React Native, Flutter, or mobile SDKs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068420002,"name":"Technical Support","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8624822002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8568595002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6422479002,"location":{"name":"Raleigh, NC "},"metadata":null,"id":8568595002,"updated_at":"2026-07-08T11:54:01-04:00","requisition_id":"FY27-101749","title":"Staff Product Designer","company_name":"Pendo","first_published":"2026-06-09T10:43:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Product Design team at Pendo works closely with senior product leaders and sits at the center of product strategy and delivery. The team operates close to both the problem and the build, using LLM-assisted exploration, code-level prototyping, and customer validation before work moves into Figma for systems and polish. Designers ship across a multi-app platform with a high bar for craft, reliability, and product impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Product Designer, you will lead design across the platform and move toward the highest-impact work. You will own projects end-to-end, from problem framing through shipping, partnering with product and engineering to make sophisticated experiences feel simple. AI-assisted workflows are part of how this team works every day, and this role is expected to use, improve, and share those workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform design leadership:\u0026lt;/strong\u0026gt; Lead design across multiple product areas and own projects from problem framing through shipping. Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototyping and validation:\u0026lt;/strong\u0026gt; Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment. Use findings to sharpen flows, surface edge cases, and improve the work before full systemization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-integrated workflow:\u0026lt;/strong\u0026gt; Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for faster interface exploration. Document and share prompts, patterns, and workflows with design and engineering partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design systems:\u0026lt;/strong\u0026gt; Translate and evolve Pendo\u0026#39;s design principles into reusable components and patterns. Identify when to extend existing systems and when to push them forward, then drive those decisions with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional alignment:\u0026lt;/strong\u0026gt; Influence technical and product requirements upstream and communicate design rationale clearly with executive audiences. Surface issues before they become blockers and make the design case with data, principles, and demonstrated craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team elevation:\u0026lt;/strong\u0026gt; Give feedback to other designers that is direct, principled, and growth-oriented. Share AI-native workflows, documented prompts, and repeatable patterns that improve the output of designers and engineers around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Staff Product Designers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 or more years of product design experience across enterprise B2B SaaS, with demonstrated ownership across multiple surface areas or product lines at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that shows measurable business outcomes, strong visual craft, and a clear point of view on simplifying complex systems. The work should be strong enough to stand on its own without a verbal overlay.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to prototype in code or work close enough to front-end development to validate ideas without waiting for engineering. Comfort with tools such as Cursor, v0, Replit, or equivalent tools is expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools in daily design workflows, including LLMs for framing and brief development, generative tools for exploration, and AI-assisted prototyping for iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of influencing product and engineering requirements upstream, with product and engineering leadership viewing you as a credible design voice rather than a downstream dependency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication and the ability to articulate design rationale clearly in writing, even when the artifact is not in the room.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI- or ML-assisted interfaces where AI output is a first-class part of the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in data visualization, including accessibility, interaction design, and data storytelling across complex, high-density datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to design culture through shared standards, critique frameworks, or mentorship in measurable ways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pendo as a product or with the product analytics and digital adoption platform category.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Raleigh, NC is $150,000 - $165,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068434002,"name":"Product Design","child_ids":[],"parent_id":4008299002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8568595002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533499002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6408006002,"location":{"name":"New York, NY"},"metadata":null,"id":8533499002,"updated_at":"2026-08-17T15:11:25-04:00","requisition_id":"FY27-101693","title":"Staff Software Engineer (AI)","company_name":"Pendo","first_published":"2026-05-05T14:04:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Emerging Team is focused on building AI Products for our product experience (PX) platform. We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next. The team operates with high autonomy, moves quickly, and builds products without clear precedents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment. You will design and build production-grade AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, while making clear tradeoffs across prompting, fine-tuning, architecture, evaluation, and deployment. You will also partner closely with product, design, and engineering stakeholders to frame the right problems and communicate technical decisions clearly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our New York office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI systems:\u0026lt;/strong\u0026gt; Design and build AI-native systems, including RAG pipelines, agentic workflows, and LLM-powered product features. You will take ideas from prototype through production and ensure they can support real users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model strategy:\u0026lt;/strong\u0026gt; Make principled decisions about when to prompt, when to fine-tune, and when to use a different technical approach entirely. You will explain those tradeoffs clearly to engineers and non-engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluation and guardrails:\u0026lt;/strong\u0026gt; Instrument and evaluate model outputs rigorously by defining evaluation frameworks and identifying hallucinations early. You will implement guardrails that hold up under real-world usage and load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Productionize AI ownership:\u0026lt;/strong\u0026gt; Own model deployment, monitoring, latency optimization, cost management, and reliability at scale. You will ensure AI systems are observable, performant, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack delivery:\u0026lt;/strong\u0026gt; Contribute across the stack when needed to get complete AI products in front of users. This team ships products, not just models, and you will help close the gap between technical capability and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product partnership:\u0026lt;/strong\u0026gt; Partner closely with product and design to frame problems well before implementation begins. You will push back when the framing is wrong and help the team stay focused on what is worth building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical leadership:\u0026lt;/strong\u0026gt; Stay current on the research and tooling landscape, including transformers, diffusion architectures, orchestration frameworks, and emerging agent patterns. You will bring relevant advances back to the team and help raise the technical bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Staff AI Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical direction for AI systems across teams, establish architectural patterns, make foundational model strategy decisions, and raise the bar for AI engineering quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning outcomes across team boundaries, including identifying capability gaps, driving alignment across engineering and product, and influencing how a broader organization approaches AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of model evaluation, including designing evaluation suites, reasoning about overfitting and bias-variance tradeoffs, and systematically detecting and mitigating hallucinations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of modern model architectures, including transformers and diffusion models, with the ability to make informed decisions about when and how to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production Productionize AI experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in live environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack fundamentals and comfort working across backend and frontend systems to ship complete, user-facing AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to explain complex technical decisions clearly to engineers, product managers, and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated product judgment and the ability to evaluate whether something should be built before determining how to build it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting-based approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or multi-step reasoning systems using tools such as LangChain, LlamaIndex, or custom orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in a SaaS or product analytics environment where user behavior data informs AI product design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience contributing to or launching a net-new team or product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY is $300,000 - $325,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4128802002,"name":"Engineering - Emerging","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8533499002/ai_opt_out"}],"meta":{"total":38}}