{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8535640002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6404262002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8535640002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101665","title":"Account Director Commercial Sales (Mid-Market)","company_name":"Pendo","first_published":"2026-08-12T15:02:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Commercial Sales organization drives revenue growth by helping Mid-Market customers understand, adopt, and expand the value they get from Pendo. The team partners closely with customers and internal stakeholders to create durable growth across new business, renewals, retention, and expansion. This work matters because it helps customers maximize the impact of Pendo’s products while supporting the company’s continued growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Director, you will own a full-cycle, quota-carrying sales motion across net-new revenue, existing account growth, renewals, and upsell opportunities. You will identify and engage new accounts and stakeholders, manage a portfolio of existing customers, and build executive relationships that support long-term adoption and expansion. You will also partner with Customer Success, Finance, Legal, Leadership, and other cross-functional teams to execute deals smoothly and deliver customer-first outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prospect, land, and expand:\u0026lt;/strong\u0026gt; Identify and engage new accounts and stakeholders to drive net-new revenue across the Mid-Market segment. Grow Pendo’s footprint within existing accounts by creating and advancing expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full sales cycle:\u0026lt;/strong\u0026gt; Drive product-led deals from prospecting and solution presentations through quoting, negotiation, and close. Manage each stage with clear next steps, strong deal discipline, and a consultative customer-first approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage renewals and expansion:\u0026lt;/strong\u0026gt; Use customer data, contract details, and business goals to support renewals, retention, and upsell opportunities. Build account strategies that align customer outcomes with Pendo’s growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Plan strategically across accounts:\u0026lt;/strong\u0026gt; Conduct regular account reviews to understand customer priorities, assess product adoption, and identify paths for growth. Translate those insights into clear account plans and actionable opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally:\u0026lt;/strong\u0026gt; Partner with technical, product, customer success, professional services, marketing, finance, legal, and leadership teams to solve customer challenges and move deals forward. Bring the right internal partners into each opportunity to support smooth execution and strong customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage pipeline and forecast:\u0026lt;/strong\u0026gt; Maintain a healthy pipeline, accurate forecasts, and timely updates for leadership. Track progress against quota targets and proactively address risks or gaps in coverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advocate for prospects and customers:\u0026lt;/strong\u0026gt; Build strong executive relationships with prospects and clients and address challenges before they become blockers. Serve as a trusted partner who understands customer goals and helps connect them to Pendo’s value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop product expertise:\u0026lt;/strong\u0026gt; Build deep knowledge of Pendo’s products and how customers use them. Use that expertise to advise accounts, shape solutions, and strengthen the credibility of your sales conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in B2B SaaS or complex technology sales in a full-cycle, quota-carrying role that spans Account Executive, Account Director, and Account Management responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success driving new business and account expansion within the Mid-Market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of meeting or exceeding revenue targets in product-led, subscription-based sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and deal management skills, including experience structuring multi-year agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build and maintain executive-level relationships across technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in prospecting, pipeline management, and forecasting, with proficiency in CRM tools such as Salesforce and Clari.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with the ability to develop creative prospecting strategies and solve problems with a growth mentality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional interpersonal and executive communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to deepening prospect and customer relationships while driving product adoption and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous learner who actively refines sales skills and adapts in a dynamic market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to adopt AI and leverage AI tools as Pendo expands its AI capabilities as a company and team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected on-target-earnings (OTE) range for this role in Raleigh, North Carolina is $180,000 - $250,000 OTE on (50/50 base-to-variable split).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8535640002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8692171002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6472906002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8692171002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101843","title":"Account Executive Commercial Sales (Growth)","company_name":"Pendo","first_published":"2026-08-14T12:37:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Commercial Sales organization drives revenue growth across growth-stage and SMB customer segments. The team helps customers understand, adopt, and expand the value they get from Pendo while creating a consistent revenue motion across prospecting, acquisition, account management, renewals, expansions, and retention. This work matters because it connects customer outcomes directly to Pendo’s long-term growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Account Executive, you will own the full customer lifecycle within a primary territory of growth-stage businesses with more than 300 employees, with secondary focus on small to mid-sized businesses. You will serve as the primary point of contact for customers in your book of business, leading net-new acquisition, account management, renewals, expansions, and churn mitigation. You will partner with Customer Success, Solutions Engineering, Legal, and Finance to deliver long-term customer value while achieving quarterly sales and retention targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop product expertise:\u0026lt;/strong\u0026gt; Build deep understanding of Pendo’s products and how they solve customer challenges. Use that knowledge to guide discovery, shape solutions, and support both net-new and existing customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full sales cycle:\u0026lt;/strong\u0026gt; Manage net-new prospects and current customers from discovery through close. Lead expansion and renewal strategies within your book of business while maintaining clear accountability across the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generate pipeline consistently:\u0026lt;/strong\u0026gt; Build consistent weekly pipeline generation in partnership with business development. Identify new opportunities across your territory and create steady momentum toward pipeline creation and bookings targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage forecast and targets:\u0026lt;/strong\u0026gt; Own a rolling forecast and maintain clear visibility into pipeline health. Track progress against pipeline creation, bookings, renewal, and retention goals with accuracy and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead value-based discovery:\u0026lt;/strong\u0026gt; Uncover customer challenges through consultative discovery and align Pendo’s platform to the outcomes customers need. Translate customer needs into clear solution narratives that support confident buying decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Navigate trials and evaluations:\u0026lt;/strong\u0026gt; Guide prospects through free trials and proof of concept evaluations. Help customers assess product value, understand fit, and move through the buying process with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build customer relationships:\u0026lt;/strong\u0026gt; Develop executive-level customer relationships while partnering internally to address technical needs. Work cross-functionally to support value realization and build durable customer partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create account plans:\u0026lt;/strong\u0026gt; Build and execute account plans that drive net-new opportunities, expansion, and long-term growth. Use customer context, business goals, and product adoption signals to identify the right next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage proposals and contracts:\u0026lt;/strong\u0026gt; Develop and deliver pricing proposals, negotiate contracts, and manage billing questions and renewal transactions with precision. Keep deals organized and moving with strong process discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain sales systems:\u0026lt;/strong\u0026gt; Keep timely and accurate records of activities in Salesforce and other tools across the sales tech stack. Ensure account, opportunity, and forecast information is current and actionable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Account Executives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in B2B SaaS net-new sales and account management with closing responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a full sales cycle, including renewals and expansions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of consistent goal attainment in a quota-carrying sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing tailored technical product demonstrations to net-new and existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen with an understanding of SaaS metrics and customer value drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competency with sales pipeline management and CRM tools, including Salesforce.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI-powered tools and automation in daily workflows to increase efficiency and impact, with the ability to translate emerging AI capabilities into practical business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Training in MEDDICC and/or Force Management methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a territory of SMB and/or emerging market accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and the ability to resolve conflict with empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to learn and grow within a team-based culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive approach with strong team orientation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time and process management skills, with the discipline to ensure nothing slips through the cracks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to treating work like a craft by continuously honing and refining skills in an ever-changing landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected on-target-earnings (OTE) range for this role in Raleigh, NC is $140,000 - $200,000 (on a 50/50 base-to-variable split).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8692171002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8596202002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6425260002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8596202002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101735","title":"Business Development Representative","company_name":"Pendo","first_published":"2026-06-18T09:54:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Business Development team fuels our go-to-market motion. The team is often the first point of contact for companies that may become Pendo\u0026#39;s next customers, and it plays a critical role in building qualified pipeline. This team moves fast, thinks strategically, and serves as both a pipeline engine and a talent funnel for Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will build real sales skills, learn a category-defining product, and work directly with Account Executives to drive revenue. You will research and engage companies across the SaaS and web application space through outbound campaigns across phone, email, social, and marketing events. You will learn MEDDPICC and Command of the Message, sharpen your prospecting instincts, and contribute to pipeline that converts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Generate new, high-quality sales-qualified meetings for Account Executives. Your goal is pipeline that converts, not activity for its own sake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic outbound:\u0026lt;/strong\u0026gt; Research and target strong-fit companies and the right personas within them. You will use available sales data to recognize trends, inform outreach decisions, and operate with ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-channel campaigns:\u0026lt;/strong\u0026gt; Create and run outbound campaigns across cold calling, email, social selling, marketing follow-up, and other channels. You will engage prospects where they are and tailor outreach to drive meaningful conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AE partnership:\u0026lt;/strong\u0026gt; Work directly with Account Executives to align on target accounts, pipeline generation strategies, and follow-up priorities. You will help ensure handoffs are clean and Account Executives are set up for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform fluency:\u0026lt;/strong\u0026gt; Build enough fluency in the Pendo platform to speak credibly with prospective customers. You will learn how to communicate why the product matters and the value customers gain from it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CRM hygiene:\u0026lt;/strong\u0026gt; Log activity accurately in Salesforce and use data to track your performance against weekly, monthly, and quarterly goals. You will treat CRM accuracy as a core part of running a disciplined sales process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Business Development Representatives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Internal motivation, resilience, and a genuine drive to succeed in a goal-driven environment. You hold yourself accountable and do not need external pressure to stay focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency, including day-to-day use of AI tools and genuine curiosity about where else they can improve your workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense of urgency. You move quickly, respond thoughtfully, and treat pipeline generation like it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to embrace feedback and iterate. Coachability is essential to success in this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or passion for SaaS technology and the AI era.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven success in a quota-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM or sales technology tools such as Salesforce, Nooks, Outreach, LinkedIn Sales Navigator, ZoomInfo, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MEDDPICC, Command of the Message, SPIN Selling, or another structured sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected OTE for this role to be performed in North Carolina is $83,500 on a 60/40 base-to-variable split with base salary at $50,100.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068421002,"name":"Sales Development","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8596202002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8730493002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6490558002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8730493002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101891","title":"Chief of Staff, CEO","company_name":"Pendo","first_published":"2026-09-16T19:31:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Pendo is seeking a strategic, proactive Chief of Staff to serve as a trusted advisor and partner to our CEO. This highly visible role will help shape and advance company priorities, drive cross-functional alignment, and enable effective decision-making across the executive team. The ideal candidate is a sharp, analytical thinker who thrives in complexity, brings clarity to ambiguous situations, and moves seamlessly between strategy and execution. You’ll bring an independent and balanced point of view, build trusted relationships across the organization, and help translate the CEO’s and executive team’s priorities into meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office and requires travel.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Honestly, there is no day-to-day for this job -- that’s the point. We’re looking for a heat-seeking missile to direct at the company’s hardest problems. Yes, you’ll be a member of our C-team helping to maximize our team’s entire effectiveness including our strategy planning, goal-setting, etc. We’re not looking for a facilitator or agenda-creator. We’re looking for someone who can synthesize data, form opinions and tackle problems with minimal supervision.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic planning and operating cadence:\u0026lt;/strong\u0026gt; Drive the company’s strategic planning and operating rhythm, including annual thematic goals and quarterly OKRs. Partner with executive leaders and program owners to establish priorities, track progress, and surface issues requiring leadership attention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tackle the hard problems:\u0026lt;/strong\u0026gt; Take on complex, high-impact problems with minimal direction. Identify root causes, bring together the right perspectives to shape the path forward, and drive the work to a measurable outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn executive priorities into measurable results:\u0026lt;/strong\u0026gt; Translate critical priorities into coordinated action across the organization. Mobilize the right leaders, remove obstacles, establish accountability, and sustain momentum through delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive and board communications:\u0026lt;/strong\u0026gt; Develop high-quality narratives and materials for board, investor, executive, and other high-stakes meetings. Distill complex information into clear, compelling communication tailored to the audience and desired outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership meetings and offsites:\u0026lt;/strong\u0026gt; Lead executive team meetings and offsites in close partnership with the CEO. Shape agendas around the highest-leverage business issues and facilitate focused discussion, debate, and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Chiefs of Staff don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Progressive experience in a technology, top-tier consulting, investing, or another high-performance environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering directly with a founder, CEO, or senior executive and personally owning enterprise-level initiatives from strategy through implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of delivering measurable cross-functional business outcomes across complex, senior-stakeholder environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how product, go-to-market, customer experience, finance, and operations work together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional strategic judgment and analytical ability, including the ability to make sound recommendations with incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with the ability to influence, align, and constructively challenge senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including the ability to produce decision-ready presentations and board materials.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience across multiple company stages, from early growth through scaled operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A combination of consulting, investing, or strategy experience and hands-on operating leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with enterprise transformation, operating-model design, product-led growth, or multi-product SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Raleigh, NC is USD $203,000 - USD $244,000 base plus a bonus target and equity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068342002,"name":"Executive Administration","child_ids":[],"parent_id":4008297002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8730493002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8839291002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6538554002,"location":{"name":"Herzliya, Israel"},"metadata":null,"id":8839291002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"contractor12","title":"CONTRACTOR: Forward Deployed Engineer, Pendo Predict","company_name":"Pendo","first_published":"2026-09-23T14:58:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;CONTRACTOR: \u0026lt;/strong\u0026gt;Forward Deployed Engineer, Pendo Predict\u0026amp;nbsp;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo Predict helps companies act on customer behavior before problems surface. We build custom predictive models — churn, upsell, expansion, and more — on top of product usage, CRM, and data warehouse data, and put those insights directly into the workflows of CS, Sales, and Product teams. By analyzing historical product usage alongside CRM and data warehouse outcomes, Predict forecasts which accounts are at risk, ready to expand, or likely to convert — surfacing intelligence where teams can actually act on it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Forward Deployed Engineer on the Predict team, you\u0026#39;ll embed directly with customers and prospects to design, build, and ship predictive models inside their real-world data environments — and feed what you learn back into the product. This is a hands-on, hybrid role at the intersection of engineering, technical consulting, and customer-facing work. You\u0026#39;ll own the technical side of the customer journey end-to-end: from pre-sales discovery and proof of value, through data modeling and integration, to enablement and adoption. SQL is a daily tool in this role. This is a contractor engagement based in Herzliya, Israel, working on United States EST hours.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Herzliya, Israel and works hybrid from Pendo\u0026#39;s Herzliya office.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run technical discovery with customers to assess product analytics maturity, data availability, and business processes — and use that to set realistic implementation expectations and position Predict for their stage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hands-on with customers to design the data model and define the business metric the model will predict; map customer data sources (Pendo, Salesforce, Snowflake, and other warehouses) to Predict requirements and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present compelling predictions in the prospect\u0026#39;s own domain — explain methodology, model accuracy, and activation to earn credibility with technical stakeholders including data and data science teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customer IT and data teams through integration steps, optimize model parameters for each customer\u0026#39;s specific context, and diagnose and resolve blockers quickly — data quality issues, configuration gaps, and expectation misalignments included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customer teams translate predictions into actions and playbooks; document how different teams (CS, Sales, Product) should respond to predictions for consistent, repeatable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and enable champion users to evangelize Predict internally — and channel field learnings back to Product and Engineering to shape the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Forward Deployed Engineers don\u0026#39;t just implement — they create momentum on problems that aren\u0026#39;t fully defined, earn trust with technical and business stakeholders alike, and make sure what they learn in the field makes the product better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious — genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything: how you explore unfamiliar data schemas, how you build proof-of-value models, how you document customer environments for handoff. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a pre-sales engineering, technical account management, or similar customer-facing technical role in B2B SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, hands-on SQL — comfortable exploring unfamiliar schemas, building data models, and validating data quality in live customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to run technical discovery and communicate complex concepts credibly to both business stakeholders and data or engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity and ownership — you can create momentum on problems that aren\u0026#39;t fully defined without waiting for someone to scope it for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Israel and able to work hybrid from Pendo\u0026#39;s Herzliya office; availability to work US EST hours is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in data, analytics, or BI — analytics engineering, data analysis, BI development, or data science.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Azure Synapse) and CRM data structures (Salesforce objects, Opportunities, renewal workflows).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product analytics tools such as Pendo, Mixpanel, or Amplitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to ML concepts including model training, evaluation, and explainability (e.g., SHAP values).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: This role is based in Herzliya, Israel and works hybrid from Pendo\u0026#39;s Herzliya office on US EST hours.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004553002,"name":"Herzliya, Israel","location":"Tel Aviv-Yafo, Gush Dan, Israel","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8839291002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8526974002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6395958002,"location":{"name":"Remote / San Francisco, CA / New York, NY / Raleigh, NC "},"metadata":null,"id":8526974002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101595","title":"Lead Product Marketing Manager - Novus","company_name":"Pendo","first_published":"2026-04-30T14:34:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Software is being written faster than ever, and AI coding agents are accelerating how teams build and ship. Novus is Pendo\u0026#39;s answer to what happens after software ships: helping fast-moving teams understand what is actually happening in their products and where to focus next. This is a new product, in a new category, for an audience Pendo has not traditionally sold to before: product engineers and application owners building AI-native software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Lead Product Marketing Manager for Novus, you are the marketing lead and GTM owner for the product. You own the narrative, positioning, demand strategy, community presence, launch moments, and early commercial outcomes end to end. This is a 0-to-1 role for someone who can write the playbook, execute it hands-on, and drive clarity across product, sales, marketing, and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role in the US. We have offices in San Francisco, CA, Raleigh, NC, or New York, NY.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Narrative and positioning:\u0026lt;/strong\u0026gt; Own the messaging, positioning, and talk tracks for Novus, including the breakthrough narrative, category story, and positioning documentation. Keep product, sales, marketing, and leadership aligned as the product and market evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-end GTM ownership:\u0026lt;/strong\u0026gt; Build and run the full go-to-market plan across audience targeting, channel strategy, campaign strategy, sales readiness, launch moments, and success metrics. Own the outcomes rather than handing strategy off to another team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Top-of-funnel and conversion:\u0026lt;/strong\u0026gt; Partner with revenue marketing to define the acquisition channel mix, run campaigns, and drive early-access signups. Connect demand activity to free-to-paid conversion and early commercial signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Community building:\u0026lt;/strong\u0026gt; Build Novus\u0026#39; presence where builders already spend time, including developer forums, social channels, influencer relationships, and event-driven activation. Earn trust with audiences that are skeptical of traditional marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PLG motion:\u0026lt;/strong\u0026gt; Partner with product and growth to design self-serve onboarding, activation flows, and freemium-to-paid conversion paths. Use data and feedback to improve how users discover, try, activate, and expand with Novus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Novus and Pendo positioning:\u0026lt;/strong\u0026gt; Define how Novus and Pendo exist together in the market. Shape the path for customers moving from fast-moving AI-native teams into more complex product organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales and partner enablement:\u0026lt;/strong\u0026gt; Build the materials, messaging, and proof points that help sales and partner teams have credible conversations with product engineers. Translate the product for a buyer that is meaningfully different from Pendo\u0026#39;s traditional PM audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics and commercial impact:\u0026lt;/strong\u0026gt; Work with revenue marketing to define and track the metrics that connect Novus activity to pipeline and early revenue outcomes. Focus on activation, free-to-paid conversion, marketing-sourced ARR, and other signals that show whether the motion is working.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Product Marketing Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of marketing experience with real ownership of positioning and narrative for a product or category at the individual contributor level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive a launch, repositioning, or category story end to end, including the writing and strategic thinking behind the work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong content instincts, with the ability to create crisp narratives, sharp positioning documents, and launch materials that audiences actually engage with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active, practical fluency with AI tools such as Claude, ChatGPT, or similar, with evidence that AI has meaningfully changed how you work and what you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bias to action, with a track record of shipping, gathering feedback, iterating, and filling gaps without waiting for perfect information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technical depth into clear, compelling messaging without oversimplifying a novel product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional influence with product, sales, marketing, and leadership stakeholders, especially in environments where you need to drive alignment without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with PLG motions, including self-serve acquisition, freemium conversion, activation, or community-led distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Credibility with developer or builder audiences, including an understanding of how technical users discover, evaluate, and build trust in new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building community among developers or other technical builder audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency from building software or working closely enough with engineers to understand codebases, pull requests, and deploy cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in product analytics, instrumentation, observability, developer tools, open source, or AI coding tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth-hacking experience in an early-stage or 0-to-1 product environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY or San Francisco, CA is $196,300 - $249,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068431002,"name":"Product Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004554002,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8526974002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8859965002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6546896002,"location":{"name":"Sydney, New South Wales, Australia"},"metadata":null,"id":8859965002,"updated_at":"2026-10-07T18:53:45-04:00","requisition_id":"FY27-101932","title":"Manager, Customer Engineering","company_name":"Pendo","first_published":"2026-10-07T18:53:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of our pre- and post-sales motion. The team brings together responsibilities previously split across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical ownership model. Customer Engineering is a growth function focused on customer health, retention, expansion, and technical partnership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Manager, Customer Engineering, you will lead a team of Customer Engineers and be accountable for their aggregate output while staying close to the work. You will translate team goals into individual assignments, coach direct reports on technical and commercial skills, and run the day-to-day operating rhythm for your pod. This is a people leadership role where your team’s output is your output.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role based in-office in Sydney or Remote in Melbourne.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team output and account health:\u0026lt;/strong\u0026gt; Own the aggregate health, retention, and expansion outcomes for the accounts your team manages. Ensure Customer Engineering coverage is adequate, account risks are surfaced early, and no account falls through the cracks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People development:\u0026lt;/strong\u0026gt; Coach and develop P2 through P4 Customer Engineers through regular 1:1s, actionable feedback, performance management, and individual development plans. Identify skill gaps and partner with enablement to address them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational rhythm:\u0026lt;/strong\u0026gt; Run the team’s operating cadence, including weekly account reviews, pipeline syncs with Account Directors, escalation triage, and capacity planning. Maintain documentation standards and Salesforce hygiene across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring and onboarding:\u0026lt;/strong\u0026gt; Partner with recruiting to hire strong Customer Engineers and own the onboarding experience for new team members. Ensure new hires become productive within expected ramp timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Director partnership:\u0026lt;/strong\u0026gt; Serve as the management counterpart to Account Director leadership for your pod. Resolve cross-functional friction, align priorities, and ensure the Customer Engineering and Account Director partnership operates in lockstep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI adoption:\u0026lt;/strong\u0026gt; Set expectations for how your team experiments with and adopts AI tools for account workflows, call prep, and documentation. Model AI usage in your own management workflows and share what works across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Managers, Customer Engineering don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in a customer-facing technical role, such as Solutions Engineering, Technical Account Management, Customer Success Engineering, or Customer Engineering, plus demonstrated people management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to coach and develop technical team members with measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a team accountable for customer health, retention, and expansion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational instincts, including the ability to build and run a team cadence that keeps accounts healthy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to partner effectively with Account Director leadership and resolve cross-functional friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving team adoption of AI tools to accelerate workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with direct feedback, performance management, and honest development conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, or product analytics tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in B2B SaaS with complex enterprise customer motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring and onboarding technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with pod-based or tiered account coverage models.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Flexible, high-control benefits with a monthly health stipend, strong parental leave, equity, and above-market retirement contributions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4042956002,"name":"Sydney, Australia","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8859965002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8748480002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6498866002,"location":{"name":"London, UK "},"metadata":null,"id":8748480002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101874","title":"\tSenior Pre- \u0026 Post-Sales Customer Engineer","company_name":"Pendo","first_published":"2026-09-10T15:52:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s \u0026lt;strong\u0026gt;Customer Engineering team\u0026lt;/strong\u0026gt; is the technical backbone of the\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;pre- and post-sales customer motion.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Senior Customer Engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our\u0026amp;nbsp;\u0026lt;strong\u0026gt;London office.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Partner with Account Directors on\u0026amp;nbsp;\u0026lt;strong\u0026gt;pre-sales\u0026amp;nbsp;\u0026lt;/strong\u0026gt;motions for\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;new customer acquisition, product expansion, and growth across lines of business.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Identify opportunities to\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;expand adoption\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for working with customers and building strong and impactful customer relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week in London, UK\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage (medical, dental, life) combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8748480002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8633420002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6448079002,"location":{"name":"San Francisco, CA / Seattle, WA / Denver, CO / Remote"},"metadata":null,"id":8633420002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101816","title":"Senior Pre- \u0026 Post-Sales Customer Engineer, Enterprise","company_name":"Pendo","first_published":"2026-09-09T16:55:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role supporting a West Coast territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt; Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt; Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt; Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt; Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004554002,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8633420002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8728254002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6489541002,"location":{"name":"New York, NY"},"metadata":null,"id":8728254002,"updated_at":"2026-10-05T15:45:58-04:00","requisition_id":"FY27-101852","title":"Software Engineer (AI)","company_name":"Pendo","first_published":"2026-08-26T13:57:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Software Engineer (AI)\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo spent a decade helping companies understand how people use their software. Agents are the next surface, and this team builds the product for it: customers install Pendo on their own agentic systems, including MCP servers, agent frameworks, and copilots, and Pendo shows them what those agents are actually doing. The team helps customers understand which tools get called, where calls fail, where a contract confuses the model, and what to fix next.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI Software Engineer, you will own features end to end across the service, interface, and the seam between them. You will work across Go services, Vue interfaces, install experiences, instrumentation, telemetry, and LLM-backed product capabilities. You will start with well-shaped problems and take on progressively more ambiguous work as you build context, writing code others can operate and raising issues early when a spec does not match reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our New York City office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack feature delivery:\u0026lt;/strong\u0026gt; Ship full-stack features end to end across Go services and Vue interfaces. You will work across backend and frontend boundaries to build product experiences that are reliable, usable, and ready for production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer install and instrumentation:\u0026lt;/strong\u0026gt; Build the install and instrumentation experience customers drop into their own agentic systems. Your work should be quick to adopt, hard to get wrong, and light enough to run in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent behavior visibility:\u0026lt;/strong\u0026gt; Capture agent behavior and make it legible for customers. You will help expose tool calls, failures, latency, and the places where a model and a tool contract talk past each other.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LLM-backed product development:\u0026lt;/strong\u0026gt; Work on LLM-backed features including prompt and context design, tool calling, evaluation, and related failure modes. You will use hands-on judgment from building with models to improve how customers debug and understand agent behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Safe, incremental shipping:\u0026lt;/strong\u0026gt; Ship in small increments behind feature flags and test to the level of product and technical risk. You will use tools such as Jest and Cypress while accounting for non-deterministic model output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production ownership:\u0026lt;/strong\u0026gt; Own what you ship in production through logging, monitoring, fast resolution, and follow-up work that reduces recurrence. You will write code others can operate and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled workflow:\u0026lt;/strong\u0026gt; Use AI tools as a normal part of your development workflow while staying accountable for what ships. You will bring curiosity and discipline to how AI improves your speed, quality, and judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team collaboration:\u0026lt;/strong\u0026gt; Give useful code reviews, write documentation that survives your absence, and provide reasonable estimates for well-scoped work. You will communicate clearly when work affects other systems or people.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience shipping full-stack features to production in a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in at least one backend language such as Go, Java, Python, or C++, and one modern frontend framework such as Vue, React, or Angular.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing APIs and building services on AWS or GCP against SQL databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building with LLMs, including API integration, prompt and context design, or tool calling. Professional or substantial personal work is acceptable, with evidence that you have built something and learned where it breaks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agent frameworks (LangChain, LangGraph), LLM evaluation tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to write unit, integration, and end-to-end tests based on risk, with comfort using safe rollout patterns such as feature flags and canary releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to take a well-scoped problem to production independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools in your development workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills and a BS in Computer Science or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or operating an MCP server or comparable agent tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping SDKs or instrumentation libraries that customers install into their own systems, including the versioning and overhead discipline that work requires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with analytics or observability products that turn a high volume of events into something a person can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vue or data visualization tools such as Highcharts or D3.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected base salary range for this role to be performed in New York, NY is $148,000 - $178,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8728254002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8675727002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6465436002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8675727002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101858","title":"Software Engineer, Full Stack","company_name":"Pendo","first_published":"2026-09-24T13:09:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s feature teams build the experiences that help customers understand their users, improve their products, and get more value from their software. Engineers work closely with Product and Design to solve meaningful customer problems, from evolving widely used product experiences to building entirely new capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Full Stack Software Engineer with a strong frontend focus to help build what’s next. In this role, you’ll work primarily in Vue, JavaScript, and TypeScript, while contributing across the stack to deliver polished customer experiences and the backend services and APIs that power them. You’ll also use AI as a core part of your development workflow and contribute to AI-powered product capabilities, including work with MCP, LLMs, and emerging technologies across Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature delivery:\u0026lt;/strong\u0026gt; Own well-scoped features from implementation through production. Break work into small, independently shippable increments and deliver consistent progress toward team goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack engineering:\u0026lt;/strong\u0026gt; Build across the frontend and backend, with a strong lean toward TypeScript and Vue.js. Deliver polished, reliable customer-facing experiences while contributing to the backend services and APIs that power them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI and MCP development:\u0026lt;/strong\u0026gt; Build and expand MCP and AI-powered capabilities that help customers interact with, understand, and act on their Pendo data. Work with emerging technologies such as LLMs and agentic workflows where they support meaningful product outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production engineering:\u0026lt;/strong\u0026gt; Write maintainable, production-ready code and apply testing strategies appropriate to the risk of your changes. Follow established patterns for safe rollout, release, and operation in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled development:\u0026lt;/strong\u0026gt; Use AI coding tools as a core part of your daily workflow. Apply strong engineering judgment, review rigor, and accountability to AI-generated code just as you would to your own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical collaboration:\u0026lt;/strong\u0026gt; Participate actively in planning and technical discussions. Provide useful code review feedback and collaborate with teammates to move shared work forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement:\u0026lt;/strong\u0026gt; Build deeper knowledge of the systems you work in and identify recurring issues, risks, and opportunities for improvement. Raise ways to improve code quality, reliability, and how the team delivers software.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as a Software Engineer building and shipping production web applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building full-stack applications, including backend services and APIs, with strong frontend experience using JavaScript or TypeScript and a component-based framework such as Vue, React, or Angular.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Daily use of AI tools as part of your software development workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to independently deliver well-scoped features and break work into small, deliverable increments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying unit, integration, or end-to-end testing strategies appropriate to the risk and scope of a change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience identifying risks and blockers in your work, raising them early, and continuing to drive progress independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills, including participation in planning, technical discussions, and code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Vue and TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications that operate on large-scale datasets, including millions or billions of records, long-running queries, or asynchronous processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI-powered product features using technologies such as LLM APIs, agents, or Model Context Protocol.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Go or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with safe deployment and rollout patterns such as feature flags and canary releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building accessible, inclusive web experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Raleigh, NC is $108,000 - $131,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8675727002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8446575002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6374178002,"location":{"name":"Herzliya, Tel Aviv, Israel"},"metadata":null,"id":8446575002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101531","title":"Sr. AI Backend \u0026 Data Engineer","company_name":"Pendo","first_published":"2026-07-15T10:50:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;1o7b2\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This team builds an AI-native predictive analytics platform that embeds ML and AI-driven insights directly into production Go-To-Market workflows — powering real-time decisions at scale. The team owns the full stack from distributed data pipelines and backend services to ML and AI-powered capabilities that ship directly to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building toward a model where AI components are first-class runtime dependencies, not bolt-on features. Agentic AI development is a core part of how we increase engineering velocity and deliver customer value. This is a team that ships daily, iterates constantly, and treats speed as a capability to be deliberately improved.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership, builder-first Sr. Software Engineer role. You will design, build, and ship AI-integrated data systems from concept through production — owning outcomes end-to-end, including deployment, monitoring, cost, and business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a candidate who views AI tooling as a fundamental force multiplier in their daily engineering process. This position is central to our transition into an AI-native function, requiring an individual capable of making decisive, pragmatic architectural choices on reversible matters to maintain momentum. We need an experienced builder of production-grade, data-centric systems who is obsessed with delivering customer value and possesses a deep, curious enthusiasm for the transformative potential of AI.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You Will Build\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Systems Development.\u0026lt;/strong\u0026gt; Design, build, and own scalable data and ML pipelines, backend services, and AI-powered capabilities that are part of the platform\u0026#39;s production decision-making layer. AI and ML components are runtime dependencies in this role — not research projects or experiments. Candidates will have strong back end and data engineering skills to thrive in this space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily Shipping.\u0026lt;/strong\u0026gt; Decompose complex work into safely mergeable increments and ship them daily. Treat large, multi-day pull requests as a risk to momentum. Use feature flags, canary releases, and rollback architecture to manage risk through isolation — not through avoidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Engineering Workflow.\u0026lt;/strong\u0026gt; Leverage AI-assisted development tooling (code generation, automated testing, architecture prototyping) as a core workflow multiplier. Evaluate and experiment with emerging AI tools and frameworks with direct hands-on engagement. Bring technical depth to AI fluency — architecture and capability tradeoffs, not surface-level awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Ownership.\u0026lt;/strong\u0026gt; Own your work from design through production deployment, operational monitoring, and business impact measurement. Accountability extends beyond the feature to CI/CD pipeline health, observability, cost efficiency, and domain-level outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Decision-Making.\u0026lt;/strong\u0026gt; Make pragmatic, timely architectural choices that balance modern AI and data technologies with reliability, cost, and delivery speed. Distinguish reversible vs. irreversible decisions and move forward without waiting for consensus on the former. Document decisions in lightweight ADRs and own the outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration.\u0026lt;/strong\u0026gt; Partner with product, design, infrastructure, and GTM teams to translate customer and business needs into technical solutions. Operate with business awareness — understand how your systems impact revenue, customer outcomes, and strategic priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years building and shipping production-grade back end and data systems\u0026lt;/strong\u0026gt; in distributed cloud environments (AWS and/or GCP).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on AI/ML integration in production workflows.\u0026lt;/strong\u0026gt; You have shipped systems where AI, LLM, or agent-based components are part of the production runtime — not just prototypes or research. You can speak to the architectural tradeoffs of integrating AI into live backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Active use of AI-assisted development tooling as a workflow multiplier.\u0026lt;/strong\u0026gt; You currently use AI tooling (Copilot, Cursor, or equivalent) to accelerate your engineering output and can articulate specifically how it increases your throughput. You stay current on relevant tooling without being directed to do so.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong back end expertise in Java (Spring Boot), Python, and/or Go.\u0026lt;/strong\u0026gt; Hands-on experience with relational and non-relational databases, data modeling, and query optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated expertise\u0026lt;/strong\u0026gt; in automated testing, CI/CD, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Velocity ownership\u0026lt;/strong\u0026gt; - candidates should thrive in high-ownership, builder-first environments where shipping daily and owning outcomes are fundamental to the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated ability to break work into small, incremental deliveries and maintain strong delivery flow.\u0026lt;/strong\u0026gt; You have a track record of decomposing complex work into small, safely mergeable increments and shipping software solutions to solve customer pain continuously. You can describe your approach to scope deconstruction and provide concrete examples.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping ML-Ops powered systems in production (model serving, monitoring, retraining pipelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with distributed data technologies (e.g., Parquet, Athena, or similar query engines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience making and documenting architectural decisions autonomously (ADRs or equivalent lightweight decision records).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.\u0026amp;nbsp; Our mission is to improve society\u0026#39;s experience with software.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo\u0026#39;s future. Our culture is passionate, dynamic, and fun.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004553002,"name":"Herzliya, Israel","location":"Tel Aviv-Yafo, Gush Dan, Israel","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8446575002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8822007002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6530809002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8822007002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101922","title":"Sr. GRC Engineer","company_name":"Pendo","first_published":"2026-09-24T11:28:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Sr. GRC Engineer\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Information Security team protects the data entrusted to Pendo and helps ensure our products are built with security and privacy by design. The team spans Security Operations, Product Security, and Compliance and Risk. With a small team and broad scope, the work directly supports the security, resilience, and trust of Pendo\u0026#39;s products and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sr. GRC Engineer is an AI-first technical leader who helps drive the evolution of Pendo\u0026#39;s governance, risk, and compliance program. This role independently leads complex compliance, risk, and incident-response work while identifying program maturity gaps, translating security risk into business terms, and contributing to security roadmap and investment decisions. Success means building durable controls and programs that reduce risk and operational friction, not simply completing audits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-driven compliance and operations acceleration:\u0026lt;/strong\u0026gt; Use AI to accelerate audit evidence preparation, policy documentation, control testing workflows, and regulatory research. Evaluate GRC platform automation capabilities and integrate AI tooling where it reduces manual overhead, then document and share effective approaches with the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security program strategy and roadmap:\u0026lt;/strong\u0026gt; Identify maturity gaps across compliance and security operations and translate them into prioritized roadmap recommendations grounded in business risk. Contribute to security investment discussions, clarify tradeoffs between coverage, cost, and risk, and anticipate emerging regulatory requirements before they become audit findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance program ownership:\u0026lt;/strong\u0026gt; Own one or more regulatory compliance programs end-to-end, including SOC 2 Type II, ISO 27001/42001, PCI-DSS, GovRAMP, or FedRAMP. Lead control design, evidence collection, auditor relationships, and remediation tracking to maintain effective and durable compliance programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk assessment and prioritization:\u0026lt;/strong\u0026gt; Conduct organizational risk assessments and present findings to leadership with clear prioritization and investment-level recommendations. Translate technical exposure into business-risk language that enables leaders to make informed decisions without requiring additional security interpretation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident response leadership:\u0026lt;/strong\u0026gt; Lead incident response for complex, multi-system security events from investigation through resolution. Conduct root cause analysis, run post-incident reviews, and own resulting actions that turn incident findings into measurable program improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership:\u0026lt;/strong\u0026gt; Work directly with engineering, product, and IT teams to deliver compliance requirements, validate implementations, and embed security into day-to-day operations. Translate compliance obligations into actionable technical requirements and influence how partner teams approach security as well as what they deliver.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. GRC Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 to 5 years of hands-on security experience with demonstrated ownership of compliance programs or security operations work, rather than participation alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of at least two of the following frameworks: SOC 2, ISO 27001, PCI-DSS, FedRAMP, GovRAMP, or the NIST 800-series.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to independently own auditor relationships and manage an audit cycle end-to-end, including responding directly to auditor questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading incident response investigations from triage through root cause analysis and producing post-incident documentation that engineering teams can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate security risk into business-risk language that enables leaders to make investment and prioritization decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active, demonstrated use of AI tools to accelerate security workflows such as evidence collection, policy drafting, regulatory research, or detection analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to tailor recommendations effectively for engineering, auditor, and leadership audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM or EDR platforms such as Splunk, Elastic, CrowdStrike, or SentinelOne, including independently writing and tuning detection rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GRC platform administration experience with tools such as Vanta, Drata, or Archer, including automation configuration and third-party integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operationalizing threat intelligence or conducting threat hunting using MITRE ATT\u0026amp;amp;CK.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A security certification such as CISA, CISSP, CISM, Security+, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a SaaS company with concurrent multi-framework compliance obligations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected base salary range for this role to be performed in Raleigh, NC is $133,400 - $160,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068412002,"name":"Information Security","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8822007002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8858977002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6546422002,"location":{"name":"Herzliya, Israel"},"metadata":null,"id":8858977002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"contractor IL","title":"Sr. Product Manager, Mobile SDK - 9-Month Fixed-Term","company_name":"Pendo","first_published":"2026-09-30T15:29:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Sr. Product Manager, Mobile SDK — 9-Month Fixed-Term\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s mobile SDK is embedded in hundreds of enterprise applications — native iOS and Android, plus React Native, Flutter, .NET MAUI, and Ionic/Capacitor — delivering analytics, in-app guides, and session replay to over 110M monthly active users. It is a developer-integrated product at an inflection point: hybrid framework parity, cross-surface guide delivery, and version fragmentation across an installed base that cannot be forced to upgrade are all live, unsolved problems with revenue implications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Sr. Product Manager to own Pendo Mobile end-to-end for nine months while our current PM is on maternity leave. This is a full mobile role with no secondary product area. You\u0026#39;ll own the SDK roadmap, run live enterprise escalations, and make the architectural and commercial tradeoffs that protect at-risk revenue. This role requires SDK product experience specifically — not mobile app PM experience. The distinction matters: you\u0026#39;re shipping software that other companies\u0026#39; engineering teams integrate into their own production applications, on their release cycles, with their performance budgets, and with their users affected when something goes wrong. We need someone useful in week two, not month two. This is a full-time Pendo employee position with full benefits for the nine-month fixed-term.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Herzliya, Israel, in-office 2–3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the mobile SDK roadmap end-to-end: release planning, versioning and deprecation strategy, and driving version adoption across a fragmented installed base — a shipped fix isn\u0026#39;t a delivered fix until customers upgrade.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring Mobile into Pendo\u0026#39;s AI surface: from AI tagging to agentic installation, AI guide building extensions, and exposing mobile behavioral data through Pendo\u0026#39;s MCP so customers\u0026#39; own agents can use it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the escalation motion: own the weekly customer status update, triage sev-level issues with Engineering and Support, and lead customer communication when the SDK is implicated in a production incident.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver named enterprise commitments on schedule — offline guide serving, hybrid app guide delivery, and session replay payload reduction all have dates attached.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protect at-risk ARR: $3M+ of mobile revenue is exposed to SDK capability gaps across hybrid architectures; partner with CE, CSM, and Sales on renewal-critical accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own cross-platform unification and developer experience — close hybrid framework gaps, solve cross-surface guide delivery across the native/WebView boundary, and reduce the integration cost for customers\u0026#39; engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great PMs don\u0026#39;t manage backlogs — they make architectural and commercial calls that show up in renewal conversations within weeks. You\u0026#39;ll join a product mid-flight, take ownership fast, and be the named PM on every active customer issue before the end of your first month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious — genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything: how you synthesize escalations, how you reason about where AI genuinely improves a workflow versus where it\u0026#39;s decoration, how you move from insight to decision in a matrix organization operating heavily on async Slack. This is how the team operates.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of B2B SaaS product management in a multicultural and global organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years owning an SDK or developer-integrated product as the PM — with command of versioning and release strategy, backwards compatibility and deprecation, adoption across a fragmented installed base, and crash impact on software you do not control. This is a hard requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile platform fluency: native iOS and Android, and the practical differences between hybrid frameworks from an integration standpoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated AI product judgment — you\u0026#39;ve shipped an AI-powered capability or can reason clearly about where AI improves a workflow versus where it adds noise; you use AI tooling actively in your own work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation temperament: you\u0026#39;ve owned sev-level escalations where your SDK caused a production issue in a customer\u0026#39;s app and stayed credible through it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise customer-facing skill in English, with large regulated accounts and their engineering teams; comfort operating in a matrix organization with US stakeholders and heavy async communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to start as soon as possible and committed to the full nine-month term.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with product analytics, session replay, crash reporting, or digital adoption platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on background in mobile engineering before moving into product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience joining a product mid-flight and taking ownership quickly — an interim, transition, or turnaround assignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running a design partner or early-access programme with enterprise engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with Pendo or comparable mobile SDK tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: This role is based in Herzliya, Israel, in-office 2–3 days per week. This is a nine-month fixed-term, full-time Pendo employee position with full benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Premium, day-one benefits across health, pension, meals, and lifestyle — plus strong in-office perks and financial upside.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4008299002,"name":"Product","child_ids":[4073151002,4116221002,4068414002,4073152002,4068434002,4068432002],"parent_id":null}],"offices":[{"id":4004553002,"name":"Herzliya, Israel","location":"Tel Aviv-Yafo, Gush Dan, Israel","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8858977002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8558208002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6412619002,"location":{"name":"Remote / San Francisco, CA /  New York, NY / Raleigh, NC "},"metadata":null,"id":8558208002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101684","title":"Sr. Product Marketing Manager","company_name":"Pendo","first_published":"2026-05-27T14:32:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Product Marketing team translates what we build into why it matters. The team works at the intersection of product, revenue, and marketing, owning the narratives, positioning, and go-to-market motions that drive pipeline and commercial outcomes. It operates as a small, senior team with high ownership, low overhead, and a strong bias toward work that moves the business forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo is looking for a Sr. Product Marketing Manager to play a key role in our growing Enterprise business. You will partner closely across Product, Sales, and Marketing to package and position Pendo\u0026#39;s offerings as powerful solutions for Enterprise clients. This is an individual contributor role for a builder who can create, test, adapt, and make an immediate impact in a fast-moving, AI-native environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role in the US. We have offices in San Francisco, CA, Raleigh, NC, or New York, NY.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise positioning:\u0026lt;/strong\u0026gt; Own and maintain clear, concise, and impactful solutions messaging for the Enterprise market. Translate Pendo\u0026#39;s product capabilities into value-driven narratives that resonate with Enterprise buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership:\u0026lt;/strong\u0026gt; Collaborate strategically with Product, PMM, Sales, and Marketing teams to package and position Pendo\u0026#39;s offerings for Enterprise clients. Serve as a key conduit between Enterprise go-to-market teams and Product by bringing field feedback into product conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible execution:\u0026lt;/strong\u0026gt; Move fluidly across adjacent work as priorities shift, including solutions marketing, growth-hacker-style experiments, and demand-gen support. Adapt quickly rather than staying in a single fixed lane.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled GTM:\u0026lt;/strong\u0026gt; Leverage AI tools and workflows, including building agents, to accelerate research, content creation, and go-to-market execution. Use AI as a practical multiplier for how you work and what you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market research:\u0026lt;/strong\u0026gt; Conduct in-depth research to define, understand, and articulate the distinct needs and opportunities within the Enterprise landscape for Pendo. Use that insight to shape messaging, campaign direction, and sales conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales partnership:\u0026lt;/strong\u0026gt; Forge strong partnerships with the Enterprise Sales team to understand their requirements, challenges, and revenue opportunities. Participate in strategic Enterprise deals by providing product and solutions expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Testing and iteration:\u0026lt;/strong\u0026gt; Rapidly test, learn, and adapt messaging and campaigns in a fast-changing environment. Use feedback from the market, Sales, and Product to improve the work quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise content:\u0026lt;/strong\u0026gt; Develop compelling content and collateral for Enterprise audiences, including presentations, white papers, and case studies. Ensure materials are clear, persuasive, and aligned to the needs of Enterprise buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise strategy support:\u0026lt;/strong\u0026gt; Elevate and accelerate Pendo\u0026#39;s overall Enterprise marketing strategy and execution. Contribute strategically to competitive intelligence, pricing considerations, and enablement programs tailored for the Enterprise market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Product Marketing Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of building and shipping product marketing work, with depth of ownership that matters more than the number of years in seat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating, testing, and adapting product marketing work in fast-moving, high-growth, startup, or similarly ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency, including comfort working in an AI-shaped environment and using AI tools or workflows to improve research, content creation, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate in ambiguity, move across shifting priorities, and flex into adjacent areas such as solutions marketing, growth, and demand generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to translate technical product features into compelling, value-driven solutions for buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience conducting market research, competitive analysis, and developing targeted messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills, with the ability to partner effectively across Product, Sales, and Marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including the ability to present complex information clearly and persuasively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel occasionally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI agents or workflows to accelerate product marketing or go-to-market work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Enterprise marketing, Enterprise sales motions, or strategic Enterprise deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to competitive intelligence, pricing considerations, or enablement programs tailored for Enterprise markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Enterprise-facing collateral such as presentations, white papers, and case studies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in San Francisco, CA or New York, NY is $145,400 - $175,000, and in Raleigh, NC is $132,200 - $159,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068431002,"name":"Product Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8558208002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8670913002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6463189002,"location":{"name":"Sheffield, England, UK"},"metadata":null,"id":8670913002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101857","title":"Sr. Software Engineer","company_name":"Pendo","first_published":"2026-08-13T17:11:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Sr. Software Engineer\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s engineering teams build the product experiences that help customers understand, improve, and act on product usage data. This team is focused on AI-powered features that turn raw usage signals into automatic, actionable suggestions, reducing the manual work customers need to do before they can get value from Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer, you will help shape and ship intelligent product experiences from discovery through delivery. You will work full-stack with a lean toward frontend, using TypeScript, Vue.js, backend services, and AI coding tools to build high-quality features on a small, fast-moving team. This role also owns product judgment: validating problems with customers, sizing opportunities, defining success metrics, and making pragmatic tradeoffs in ambiguous spaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Sheffield office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-powered feature delivery:\u0026lt;/strong\u0026gt; Build and ship features that use AI to turn product usage data into actionable suggestions for customers. You will work end to end across the experience, with attention to quality, usability, and the unique failure modes of AI-backed products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack engineering:\u0026lt;/strong\u0026gt; Own delivery across the frontend and backend, with a strong lean toward TypeScript, Vue.js, DOM-level work, component architecture, and in-browser data capture. You will reason about backend services and APIs while building polished, reliable customer-facing experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product discovery:\u0026lt;/strong\u0026gt; Help validate problems, shape scope, and test direction before and while building. You will join customer calls, test prototypes, and use real feedback to make sure the team is solving meaningful problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Success metrics and iteration:\u0026lt;/strong\u0026gt; Define what success looks like for the features you build and use product usage data to guide iteration. You will not just close tickets; you will measure whether the work is creating the intended customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled development:\u0026lt;/strong\u0026gt; Use AI coding tools such as Cursor and Claude Code as a core part of your daily workflow. You will apply strong engineering judgment, review rigor, and accountability to AI-generated code just as you would to your own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI product quality:\u0026lt;/strong\u0026gt; Ship AI-backed features with careful attention to latency, hallucination, inconsistent output, and user trust. You will help ensure intelligent experiences are useful, understandable, and reliable for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration:\u0026lt;/strong\u0026gt; Work directly with product, design, and fellow engineers in a small team where ownership and leverage matter. You will help make pragmatic tradeoffs against ambiguous, fast-moving requirements instead of waiting for a fully defined spec.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering standards:\u0026lt;/strong\u0026gt; Raise the quality of the team through code review, mentorship, and unblocking teammates. You will communicate clearly, share context, and help others grow while keeping delivery moving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building with LLMs and AI agents, whether through production work or personal projects. You have built something with these technologies, not just used them as tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-stack engineering experience with a frontend lean, including strong TypeScript skills, comfort working with the DOM, and the ability to reason about backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience building and scaling web applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment, including comfort owning ambiguous problems, shaping scope, and making decisions without a fully specified brief.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining success metrics for a feature and iterating based on real usage data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging directly with customers or end users to validate problems and assess impact after launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of software architecture, design principles, and API development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communication skills and the ability to mentor others, unblock teammates, and support the growth of the engineering team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working as, or closely alongside, a product manager, including writing specs, prioritizing a roadmap, or running discovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product analytics tools such as Pendo, Amplitude, or Mixpanel to measure feature impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or running experiments, including A/B tests or betas, to validate product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with browser DOM inspection or automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Model Context Protocol or building tools for LLM agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with real-time data pipelines or streaming architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accessibility experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for continuous learning and sharing insights with the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Sheffield, United Kingdom is £60,000 - £78,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage in the United Kingdom, including medical, dental, and life coverage, combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4016958002,"name":"Sheffield, UK","location":"Sheffield, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8670913002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533495002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6408002002,"location":{"name":"New York, NY"},"metadata":null,"id":8533495002,"updated_at":"2026-10-05T15:44:05-04:00","requisition_id":"FY27-101689","title":"Sr. Software Engineer (AI)","company_name":"Pendo","first_published":"2026-05-05T14:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Engineering Team is focused on building AI Products for our product experience (PX) platform. We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next. The team operates with high autonomy, moves quickly, and builds products without clear precedents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment. You will design and ship applied AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, from prototype through production. You will make principled technical decisions, evaluate model behavior rigorously, and communicate tradeoffs clearly to engineers and non-engineers alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our New York office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI systems:\u0026lt;/strong\u0026gt; Design and build AI systems including RAG pipelines, agentic workflows, and LLM-powered features. You will take work from prototype through production and ensure it can hold up in real customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical decision-making:\u0026lt;/strong\u0026gt; Make principled decisions on when to prompt, when to fine-tune, and when to use a different tool entirely. You will explain these tradeoffs clearly so the team can move quickly without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model evaluation:\u0026lt;/strong\u0026gt; Instrument and evaluate model outputs rigorously by defining evaluation frameworks and catching hallucinations early. You will implement guardrails that can withstand real-world load and production use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Productionize AI ownership:\u0026lt;/strong\u0026gt; Own model deployment, monitoring, latency optimization, cost management, and reliability at scale. You will help ensure AI systems are observable, efficient, and dependable in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack product shipping:\u0026lt;/strong\u0026gt; Contribute across the stack when needed because this team ships products, not just models. You will work across backend and frontend to get AI-powered experiences in front of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product partnership:\u0026lt;/strong\u0026gt; Partner closely with product and design to frame problems well before writing code. You will push back when the framing is wrong and help the team focus on what should be built, not just what can be built.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Research and tooling awareness:\u0026lt;/strong\u0026gt; Stay current on the research and tooling landscape, including transformers, diffusion architectures, orchestration frameworks, and emerging agent patterns. You will bring relevant advances back to the team and apply them thoughtfully.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. AI Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical depth in system design, including choosing the right architecture, identifying failure modes early, and making tradeoffs that hold up across the product lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning technical quality beyond your own features, including setting standards, catching problems in review, and improving shared infrastructure and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of model evaluation, including designing evaluation suites, reasoning about overfitting and bias-variance tradeoffs, and systematically detecting and mitigating hallucinations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of modern model architectures, including transformers and diffusion models, with the judgment to decide when and how to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production AI experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in a live environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack fundamentals with the ability to work across backend and frontend systems to ship complete, user-facing AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills with the ability to explain complex technical decisions clearly to engineers, product managers, and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated product thinking, including the ability to ask whether something should be built before deciding how to build it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or multi-step reasoning systems using tools such as LangChain, LlamaIndex, or custom orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in a SaaS or product analytics environment where user behavior data informs AI design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience contributing to or launching a net-new team or product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY is $250,000 - $275,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8533495002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8515648002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6401585002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8515648002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101661","title":"Sr. Software Engineer (Backend)","company_name":"Pendo","first_published":"2026-07-20T17:55:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. This work sits in complex product areas where delivery speed, system reliability, and long-term maintainability all matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Software Engineer, you will own complex problem spaces and drive them forward independently. You will apply strong engineering judgment to ambiguous challenges, partner closely with Product and Design, and stay accountable to outcomes, not just output. You will break large efforts into small, continuously shippable increments, bring others along with you, and leave the codebase better than you found it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature ownership:\u0026lt;/strong\u0026gt; Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments. Drive delivery with clarity, strong judgment, and accountability for customer and system impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production engineering:\u0026lt;/strong\u0026gt; Write production-ready code and define testing approaches based on risk and system impact. Use safe rollout patterns to reduce risk and enable incremental delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident response:\u0026lt;/strong\u0026gt; Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled development:\u0026lt;/strong\u0026gt; Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition. Help raise the bar for how the team uses AI in development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical collaboration:\u0026lt;/strong\u0026gt; Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions. Help teammates make better decisions through clear, direct input.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement:\u0026lt;/strong\u0026gt; Identify recurring friction points in code, tests, tooling, or process and proactively improve them. Look for opportunities to make development faster, safer, and more maintainable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team clarity:\u0026lt;/strong\u0026gt; Create context that helps the people around you move faster. Write commit messages, notes, and documentation that allow teammates to understand decisions without relying on verbal handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience as a Software Engineer, with a track record of delivering customer-facing SaaS product features in a production environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to break ambiguous work into small, deliverable increments and move it forward independently despite ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in one or more backend languages, including Go, Java, Python, or C++.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of scalable web architecture, API design, and performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms, including AWS or GCP, and both SQL and NoSQL databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and writing unit, integration, and end-to-end tests, with a clear sense of when and how to apply each.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with safe deployment and rollout patterns, including feature flags and canary releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools as part of your software development workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, collaboration, and cross-functional partnership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience improving team-level tooling, processes, or developer workflows beyond your immediate feature work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or leveling up engineers around you through code review or technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to shared platform capabilities used across multiple product areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Raleigh HQ (301 Hillsborough St.) - Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected base salary range for this role to be performed in Raleigh, NC is $135,000 - $150,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8515648002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8624822002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6444443002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8624822002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101805","title":"Sr. Technical Support Engineer","company_name":"Pendo","first_published":"2026-08-07T15:08:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo’s web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support queue ownership:\u0026lt;/strong\u0026gt; You triage, diagnose, and resolve technical issues across Pendo’s web and mobile products, including break/fix, how-to, best practice, and configuration questions. You manage urgency based on customer impact and own each case until the customer’s problem is actually solved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical guidance:\u0026lt;/strong\u0026gt; You provide targeted technical assistance on platform usage, configuration, and best practices for customers in your segment. Each engagement is scoped to the issue at hand, with clear resolution, documentation, and a path forward that helps the customer move independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer signal:\u0026lt;/strong\u0026gt; You translate customer pain into reproducible test cases, clear bug reports, and prioritized feedback for Product and Engineering. You also surface customer health signals and strategic gaps to Account Owners and Customer Success so the right teams can act.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge at scale:\u0026lt;/strong\u0026gt; You create and maintain internal knowledge base content so the team does not solve the same problem repeatedly. When you resolve something novel, you document it and use AI tools to draft, organize, and surface knowledge faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolution follow-through:\u0026lt;/strong\u0026gt; You work directly with developers on fixes and workarounds, pushing cases through to close without dropping hard problems or waiting to be chased. Customers and internal partners know where things stand because you communicate clearly and proactively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement:\u0026lt;/strong\u0026gt; You identify recurring customer confusion, tooling gaps, workflow friction, and process issues that slow the team down. When you see a pattern, you propose the fix, write the doc, or build the internal resource that helps the team move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support performance:\u0026lt;/strong\u0026gt; You manage your work against resolution rate, response time, CSAT, escalation quality, and customer update expectations. Your goal is not just to respond quickly, but to resolve the real issue and reduce repeat case volume over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Peer enablement:\u0026lt;/strong\u0026gt; You help teammates navigate complex cases, share workarounds, and raise the technical bar for the support team. You make the people around you better by documenting what you learn and stepping in when others are blocked.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Technical Support Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a technical, customer-facing support or engineering role where you debugged real issues and owned outcomes rather than routing tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working proficiency in JavaScript, HTML, and CSS, with the ability to read code, trace errors, and use browser developer tools to isolate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applied coding knowledge across front-end or API environments, including experience writing or modifying code in a professional setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to learn technical concepts quickly and explain them clearly to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort troubleshooting customer issues on both iOS and Android, including a basic understanding of how mobile apps are built, released, and updated through the Apple App Store and Google Play.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to gather and interpret useful technical details from customers, including device type, OS version, app version, screenshots, screen recordings, and logs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with common mobile concepts such as app permissions, deep links, webviews, crashes, and SDK behavior, including the ability to interpret basic mobile debugging output, error messages, and SDK implementation details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools in daily work for research, drafting, troubleshooting, or knowledge capture, with a focus on using AI to move faster and work sharper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a high-volume, unpredictable environment where priorities shift based on customer impact and you are expected to manage your own queue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of peer development, such as helping a less experienced colleague through a hard problem, proactively documenting knowledge, or taking informal ownership of a technical area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of continuous technical learning, whether formal or self-directed, with examples of what you have built, broken, or figured out.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on exposure to mobile frameworks or platforms such as native iOS or Android, React Native, Flutter, or mobile SDKs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068420002,"name":"Technical Support","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8624822002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533499002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6408006002,"location":{"name":"New York, NY"},"metadata":null,"id":8533499002,"updated_at":"2026-10-05T15:44:37-04:00","requisition_id":"FY27-101693","title":"Staff Software Engineer (AI)","company_name":"Pendo","first_published":"2026-05-05T14:04:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Engineering Team is focused on building AI Products for our product experience (PX) platform. We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next. The team operates with high autonomy, moves quickly, and builds products without clear precedents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment. You will design and build production-grade AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, while making clear tradeoffs across prompting, fine-tuning, architecture, evaluation, and deployment. You will also partner closely with product, design, and engineering stakeholders to frame the right problems and communicate technical decisions clearly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our New York office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI systems:\u0026lt;/strong\u0026gt; Design and build AI-native systems, including RAG pipelines, agentic workflows, and LLM-powered product features. You will take ideas from prototype through production and ensure they can support real users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model strategy:\u0026lt;/strong\u0026gt; Make principled decisions about when to prompt, when to fine-tune, and when to use a different technical approach entirely. You will explain those tradeoffs clearly to engineers and non-engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluation and guardrails:\u0026lt;/strong\u0026gt; Instrument and evaluate model outputs rigorously by defining evaluation frameworks and identifying hallucinations early. You will implement guardrails that hold up under real-world usage and load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Productionize AI ownership:\u0026lt;/strong\u0026gt; Own model deployment, monitoring, latency optimization, cost management, and reliability at scale. You will ensure AI systems are observable, performant, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack delivery:\u0026lt;/strong\u0026gt; Contribute across the stack when needed to get complete AI products in front of users. This team ships products, not just models, and you will help close the gap between technical capability and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product partnership:\u0026lt;/strong\u0026gt; Partner closely with product and design to frame problems well before implementation begins. You will push back when the framing is wrong and help the team stay focused on what is worth building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical leadership:\u0026lt;/strong\u0026gt; Stay current on the research and tooling landscape, including transformers, diffusion architectures, orchestration frameworks, and emerging agent patterns. You will bring relevant advances back to the team and help raise the technical bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Staff AI Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical direction for AI systems across teams, establish architectural patterns, make foundational model strategy decisions, and raise the bar for AI engineering quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning outcomes across team boundaries, including identifying capability gaps, driving alignment across engineering and product, and influencing how a broader organization approaches AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of model evaluation, including designing evaluation suites, reasoning about overfitting and bias-variance tradeoffs, and systematically detecting and mitigating hallucinations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of modern model architectures, including transformers and diffusion models, with the ability to make informed decisions about when and how to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production Productionize AI experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in live environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack fundamentals and comfort working across backend and frontend systems to ship complete, user-facing AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to explain complex technical decisions clearly to engineers, product managers, and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated product judgment and the ability to evaluate whether something should be built before determining how to build it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting-based approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or multi-step reasoning systems using tools such as LangChain, LlamaIndex, or custom orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in a SaaS or product analytics environment where user behavior data informs AI product design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience contributing to or launching a net-new team or product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY is $300,000 - $325,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8533499002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8853992002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6544248002,"location":{"name":"Remote / San Francisco, CA / New York, NY / Raleigh, NC "},"metadata":null,"id":8853992002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101953","title":"VP, Growth Marketing","company_name":"Pendo","first_published":"2026-09-30T16:51:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Growth Marketing team owns the engine that creates predictable, efficient demand across paid, organic, lifecycle, and product-led channels. The team connects marketing strategy, analytics, experimentation, and cross-functional execution to generate qualified pipeline and improve the buyer and user journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As VP, Growth Marketing, you will lead Pendo’s full growth engine from top-of-funnel awareness through qualified pipeline creation. You will own demand generation, website performance, marketing analytics, experimentation, lifecycle programs, and product-led growth motions while partnering closely with Sales, Product, the CMO, the CRO, and the executive team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Remote in the United States\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demand generation and pipeline:\u0026lt;/strong\u0026gt; Own demand generation strategy and execution across paid search, paid social, SEO/GEO, content-driven acquisition, and multi-channel campaigns. Build programs that generate qualified pipeline and improve the efficiency and predictability of growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional partnership:\u0026lt;/strong\u0026gt; Partner closely with Sales on pipeline handoff and conversion, with Product on growth features and activation, and with the CMO and CRO on GTM priorities and investment allocation. Bring a clear growth point of view to executive and operator-level decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Marketing website performance:\u0026lt;/strong\u0026gt; Own the marketing website as a core growth asset, including performance, conversion rate optimization, experimentation, lead routing, and continuous improvement of the buyer journey and demo experience. Partner with the CMO, VP of Product Marketing, and design team on UX/UI elements and product page content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid creative strategy:\u0026lt;/strong\u0026gt; Bring a strong point of view on paid creative and partner with the broader marketing team on evergreen paid assets and integrated campaign assets. Ensure the team tracks creative performance and understands why each asset wins or loses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Marketing analytics and attribution:\u0026lt;/strong\u0026gt; Build and maintain clear attribution models, dashboards, and reporting that give leadership accurate visibility into what drives pipeline and revenue. Use measurement infrastructure to guide prioritization, investment decisions, and budget efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation system:\u0026lt;/strong\u0026gt; Establish a rigorous testing culture across acquisition, the website, onboarding, and lifecycle. Identify what works, scale successful tests, and create a system for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team leadership:\u0026lt;/strong\u0026gt; Build, lead, and develop a high-performing growth organization across demand generation, performance marketing, SEO/GEO, website, analytics, and product/lifecycle growth. Create a team culture defined by ownership, pace, measurement, and cross-functional alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product-led and lifecycle growth:\u0026lt;/strong\u0026gt; Drive activation, onboarding, time-to-value, retention, and expansion programs that increase product adoption and net revenue retention. Connect product-led and lifecycle motions to broader pipeline, revenue, and customer growth outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great VPs of Growth Marketing don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in growth, demand generation, or revenue marketing within B2B SaaS, including significant leadership across performance channels and product-led or lifecycle motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record owning demand generation across paid search, paid social, SEO, pipeline generation, and other growth channels, with measurable pipeline and revenue outcomes at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience managing marketing analytics, attribution, and website performance or conversion optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and systems-thinking skills, with the ability to build measurement infrastructure and use data to guide prioritization and investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead and scale cross-functional teams while influencing across Product, Marketing, Sales, and Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to set clear priorities for executives and operators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in product analytics, digital adoption, or developer/product tools companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background scaling growth in hybrid self-serve and enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SFDC, Omni, Clari, and/or other AI-driven revenue analytics tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in the United States is $305,000 - $330,000\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; United States: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068405002,"name":"Marketing Administration","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004788002,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8853992002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8816800002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6528522002,"location":{"name":"Raleigh, NC or New York, NY"},"metadata":null,"id":8816800002,"updated_at":"2026-10-05T15:41:06-04:00","requisition_id":"FY27-101901","title":"Workday Systems Engineer","company_name":"Pendo","first_published":"2026-10-01T13:08:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;The Team + The Role\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s People organization builds and supports the systems and processes that power the employee lifecycle. The team partners across People and Recruiting to ensure our HCM infrastructure runs smoothly and can scale with the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Workday Systems Engineer, you\u0026#39;ll own and evolve Workday as a core part of Pendo\u0026#39;s HCM infrastructure. You\u0026#39;ll manage configuration across key Workday modules, translate People and Recruiting requirements into scalable solutions, and maintain the reporting, security, integrations, and processes that keep the platform reliable. This role sits at the intersection of HR and technology, requiring a strong understanding of both People processes and the technical configuration behind them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh or New York City office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday platform ownership:\u0026lt;/strong\u0026gt; Serve as the primary systems owner for Workday, managing configuration across HCM, Advanced Compensation, Time Tracking, and Time \u0026amp;amp; Attendance. Maintain and evolve the platform as business needs change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People and Recruiting partnership:\u0026lt;/strong\u0026gt; Partner directly with Recruiting and the broader People organization to understand business requirements and translate them into scalable Workday solutions. Balance stakeholder needs with sustainable system configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Open Enrollment:\u0026lt;/strong\u0026gt; Lead or support annual Open Enrollment configuration, testing, and go-live activities. Help ensure Workday is configured and ready to support the enrollment process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compensation cycles:\u0026lt;/strong\u0026gt; Manage Workday setup for compensation cycles, including merit, bonus, and equity review processes. Support the configuration needed to run these programs effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System reliability and security:\u0026lt;/strong\u0026gt; Troubleshoot Workday issues, manage security configurations, and maintain data integrity across integrations. Investigate problems and drive them through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting and analytics:\u0026lt;/strong\u0026gt; Build and maintain reports, dashboards, and calculated fields that support People organization reporting needs. Translate reporting requirements into reliable Workday solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday releases:\u0026lt;/strong\u0026gt; Evaluate new Workday releases and features to understand their potential impact and value. Recommend adoption where new capabilities benefit the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation and enablement:\u0026lt;/strong\u0026gt; Document Workday processes and configurations and help HR team members understand system capabilities. Provide training that enables partners to use the platform effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor and partner management:\u0026lt;/strong\u0026gt; Manage relationships with Workday support and third-party implementation partners. Coordinate with external resources when additional expertise or support is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Workday Systems Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Workday experience, ideally spanning HCM, Advanced Compensation, Time Tracking, and Time \u0026amp;amp; Attendance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring Workday business processes, security roles, and reporting capabilities, including calculated fields and custom reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering directly with HR, People, and Recruiting stakeholders to translate business needs into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with the ability to own ambiguous, cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, including the ability to explain technical Workday configurations clearly to non-technical partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Workday integrations, including EIBs, Studio, or Core Connectors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workday Pro certification or certifications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in the United States is USD $102,000 - $140,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4112944002,"name":"GenOps Systems","child_ids":[],"parent_id":4008297002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8816800002/ai_opt_out"}],"meta":{"total":22}}