{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533166002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6375908002,"location":{"name":"Raleigh, NC "},"metadata":null,"id":8533166002,"updated_at":"2026-05-05T09:23:28-04:00","requisition_id":"FY27-101587","title":"Account Director Commercial Sales (Mid-Market)","company_name":"Pendo","first_published":"2026-05-05T09:22:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Commercial Sales organization drives growth by helping mid-market customers understand, adopt, and expand the value they get from Pendo’s products. The team partners across Customer Success, Finance, Legal, Product, Professional Services, Marketing, and leadership to support smooth deal execution and long-term customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Director Commercial Sales (Mid-Market) will drive net-new revenue growth, retention, and expansion across a portfolio of mid-market accounts. This role owns the full sales cycle, balancing proactive prospecting, product-led deal execution, renewals, upsell opportunities, and strategic account planning in a quota-carrying environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prospecting and expansion:\u0026lt;/strong\u0026gt; Identify and engage new accounts and stakeholders to drive net-new revenue. Grow Pendo’s footprint within existing accounts through proactive outreach and relationship development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-cycle sales ownership:\u0026lt;/strong\u0026gt; Own product-led deals from prospecting through solution presentations, quoting, negotiation, and close. Manage each stage with clear next steps, strong customer alignment, and disciplined deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Renewals and upsell:\u0026lt;/strong\u0026gt; Use customer data, contracts, and business goals to drive renewals, retention, and upsell opportunities. Partner with customers to ensure they continue to realize value from Pendo’s products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic account planning:\u0026lt;/strong\u0026gt; Conduct regular account reviews to understand customer goals and identify growth opportunities. Build account strategies that support long-term adoption, product growth, and commercial success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration:\u0026lt;/strong\u0026gt; Work with technical, product, customer success, professional services, marketing, finance, legal, and leadership teams. Collaborate to address challenges, build custom solutions, and support smooth deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline and forecast management:\u0026lt;/strong\u0026gt; Maintain a healthy pipeline and accurate forecasts while providing timely updates to leadership. Manage opportunities with discipline and consistently work toward quota targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer advocacy:\u0026lt;/strong\u0026gt; Build strong executive relationships with prospects and customers. Address challenges proactively and serve as a trusted partner throughout the customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product expertise:\u0026lt;/strong\u0026gt; Develop deep knowledge of Pendo’s products and how they support customer goals. Use that expertise to advise accounts and connect product capabilities to business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in B2B SaaS or complex technology sales in a full-cycle, quota-carrying role spanning Account Executive, Account Director, and Account Management responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success driving new business and account expansion within the mid-market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build and maintain executive-level relationships across technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and deal management skills, including experience structuring multi-year agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of meeting or exceeding revenue targets in product-led, subscription-based sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong prospecting, pipeline management, and forecasting skills, with proficiency in CRM tools such as Salesforce or Clari.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with the ability to drive creative prospecting strategies and solve problems with a growth mentality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional interpersonal and executive communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to deepening prospect and customer relationships while driving product adoption and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous learner who refines sales skills and adapts in a dynamic market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to adopt AI and leverage AI tools as Pendo expands its AI capabilities as a company and team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected on-target-earnings (OTE) range for this role to be performed in Raleigh, NC is $180,000 - $250,000 OTE with a 50/50 base-to-variable split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8433607002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6368796002,"location":{"name":"San Francisco, CA / Sacramento, CA / San Luis Obispo, CA"},"metadata":null,"id":8433607002,"updated_at":"2026-06-24T10:31:30-04:00","requisition_id":"FY27-101544","title":"Account Director Enterprise Sales - Bay Area","company_name":"Pendo","first_published":"2026-02-23T14:58:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Director, Enterprise Sales, you will lead complex enterprise deals and own multi-stakeholder sales cycles with organizations of 1,500+ employees. You will build executive relationships, develop multi-year account strategies, generate high-quality pipeline, and apply MEDDPICC and Force Management principles to drive forecast accuracy and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role based in Northern California.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise deal leadership:\u0026lt;/strong\u0026gt; Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive relationship building:\u0026lt;/strong\u0026gt; Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-based selling:\u0026lt;/strong\u0026gt; Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales methodology and forecasting:\u0026lt;/strong\u0026gt; Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account strategy and expansion:\u0026lt;/strong\u0026gt; Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled productivity:\u0026lt;/strong\u0026gt; Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in enterprise software sales, including SaaS or application software, selling into organizations with 1,500+ employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using MEDDPICC and/or Force Management to manage complex, multi-stakeholder sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to generate pipeline independently through strategic prospecting and account development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional deal teams across Solutions Engineering, Legal, Customer Success, and executive stakeholders to close enterprise agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI tools to improve sales efficiency, preparation, and customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of perseverance and resilience in professional or personal pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is $280K-$320K, with a 50/50 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4052204002,"name":"Remote - California - SF Bay Metro","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8425466002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6365269002,"location":{"name":"New York, NY / Stamford, CT / Jersey City, NJ / Philadelphia, PA"},"metadata":null,"id":8425466002,"updated_at":"2026-06-24T10:31:29-04:00","requisition_id":"FY27-101521","title":"Account Director Enterprise Sales - Northeast","company_name":"Pendo","first_published":"2026-02-20T12:03:05-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Director, Enterprise Sales, you will lead complex enterprise deals and own multi-stakeholder sales cycles with organizations of 1,500+ employees. You will build executive relationships, develop multi-year account strategies, generate high-quality pipeline, and apply MEDDPICC and Force Management principles to drive forecast accuracy and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role based in the Northeast.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise deal leadership:\u0026lt;/strong\u0026gt; Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive relationship building:\u0026lt;/strong\u0026gt; Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-based selling:\u0026lt;/strong\u0026gt; Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales methodology and forecasting:\u0026lt;/strong\u0026gt; Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account strategy and expansion:\u0026lt;/strong\u0026gt; Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled productivity:\u0026lt;/strong\u0026gt; Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in enterprise software sales, including SaaS or application software, selling into organizations with 1,500+ employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using MEDDPICC and/or Force Management to manage complex, multi-stakeholder sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to generate pipeline independently through strategic prospecting and account development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional deal teams across Solutions Engineering, Legal, Customer Success, and executive stakeholders to close enterprise agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI tools to improve sales efficiency, preparation, and customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of perseverance and resilience in professional or personal pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is $280K-$320K, with a 50/50 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4052202002,"name":"Remote - New York - NYC Metro","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8228610002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6261074002,"location":{"name":"Seattle, WA / Portland, OR"},"metadata":null,"id":8228610002,"updated_at":"2026-06-24T10:31:27-04:00","requisition_id":"FY26-101318","title":"Account Director Enterprise Sales - PacNW","company_name":"Pendo","first_published":"2025-10-29T11:10:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Director, Enterprise Sales, you will lead complex enterprise deals and own multi-stakeholder sales cycles with organizations of 1,500+ employees. You will build executive relationships, develop multi-year account strategies, generate high-quality pipeline, and apply MEDDPICC and Force Management principles to drive forecast accuracy and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role based in the PacificNW.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise deal leadership:\u0026lt;/strong\u0026gt; Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive relationship building:\u0026lt;/strong\u0026gt; Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-based selling:\u0026lt;/strong\u0026gt; Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales methodology and forecasting:\u0026lt;/strong\u0026gt; Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account strategy and expansion:\u0026lt;/strong\u0026gt; Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled productivity:\u0026lt;/strong\u0026gt; Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in enterprise software sales, including SaaS or application software, selling into organizations with 1,500+ employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using MEDDPICC and/or Force Management to manage complex, multi-stakeholder sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to generate pipeline independently through strategic prospecting and account development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional deal teams across Solutions Engineering, Legal, Customer Success, and executive stakeholders to close enterprise agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI tools to improve sales efficiency, preparation, and customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of perseverance and resilience in professional or personal pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is $280K-$320K, with a 50/50 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4048350002,"name":"Remote - Washington","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533171002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6367330002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8533171002,"updated_at":"2026-05-13T14:01:32-04:00","requisition_id":"FY27-101514","title":"Account Executive Commercial Sales (SMB)","company_name":"Pendo","first_published":"2026-05-05T09:28:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Commercial Sales organization helps small-to-midsize businesses understand, adopt, and expand the value they get from Pendo’s products. The team partners closely with Customer Success, Solutions Engineering, Legal, and Finance to support customer acquisition, retention, expansion, and long-term value realization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive Commercial Sales (SMB) will own the full customer lifecycle across a territory of SMB accounts with fewer than 300 employees. This role combines net-new sales, account management, renewals, expansions, and churn mitigation into a single point of accountability for revenue growth across the customer journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product expertise:\u0026lt;/strong\u0026gt; Develop a deep understanding of Pendo’s products and how they solve customer challenges. Use that expertise to guide prospects and customers through value-based conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-cycle ownership:\u0026lt;/strong\u0026gt; Own the full sales cycle for net-new prospects and current customers from discovery through close. Lead expansion and renewal strategies across your book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Build consistent weekly pipeline generation in collaboration with business development. Maintain a rolling forecast and consistently work toward pipeline creation and bookings targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discovery and evaluation:\u0026lt;/strong\u0026gt; Lead value-based discovery to uncover customer challenges and align Pendo’s platform as the solution. Navigate free trials and proof-of-concept evaluations with prospects and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer relationships:\u0026lt;/strong\u0026gt; Build executive-level customer relationships while partnering internally to address technical needs. Serve as the primary point of contact for customers and support long-term value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account planning:\u0026lt;/strong\u0026gt; Create and execute account plans that drive net-new opportunities, expansion, and long-term growth. Use customer goals and business needs to identify the right next steps across the lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial execution:\u0026lt;/strong\u0026gt; Develop and deliver pricing proposals, negotiate contracts, and manage billing questions and renewal transactions with precision. Partner with Legal and Finance to support clean deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales operations:\u0026lt;/strong\u0026gt; Maintain timely and accurate records of activities in Salesforce and other sales tech stack tools. Keep pipeline, account, and customer information current to support forecasting and execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Executives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI-powered tools and automation in daily workflows to increase efficiency and impact, with the ability to translate emerging AI capabilities into practical business advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience in B2B SaaS net-new sales and account management with closing responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a full sales cycle, including renewals and expansions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing tailored technical product demonstrations to net-new and existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of consistent goal attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen with an understanding of SaaS metrics and customer value drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competency with sales pipeline management and CRM tools, including Salesforce.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Training in MEDDICC and/or Force Management methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a territory of SMB and/or emerging market accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and the ability to resolve conflict with empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to learn and grow within a team-based culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive team player.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time and process management skills, with a strong focus on follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to treating sales as a craft and continuously refining skills to adapt to an evolving market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected on-target-earnings (OTE) range for this role to be performed in Raleigh, NC is $115,000 - $140,000 OTE with a 50/50 base-to-variable split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533172002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6367328002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8533172002,"updated_at":"2026-05-13T14:01:25-04:00","requisition_id":"FY27-101517","title":"Account Executive Commercial Sales (SMB/Growth)","company_name":"Pendo","first_published":"2026-05-05T09:39:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Commercial Sales organization helps growth-stage and small-to-midsize businesses understand, adopt, and expand the value they get from Pendo’s products. The team partners closely with Customer Success, Solutions Engineering, Legal, and Finance to support customer acquisition, retention, expansion, and long-term value realization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive Commercial Sales (SMB/Growth) will own the full customer lifecycle across a territory primarily focused on growth-stage businesses with fewer than 300 employees, with additional scope across SMB accounts. This role combines net-new sales, account management, renewals, expansions, and churn mitigation into a single point of accountability for revenue growth across the customer journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product expertise:\u0026lt;/strong\u0026gt; Develop a deep understanding of Pendo’s products and how they solve customer challenges. Use that expertise to guide prospects and customers through value-based conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-cycle ownership:\u0026lt;/strong\u0026gt; Own the full sales cycle for net-new prospects and current customers from discovery through close. Lead expansion and renewal strategies across your book of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Build consistent weekly pipeline generation in collaboration with business development. Maintain a rolling forecast and consistently work toward pipeline creation and bookings targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discovery and evaluation:\u0026lt;/strong\u0026gt; Lead value-based discovery to uncover customer challenges and align Pendo’s platform as the solution. Navigate free trials and proof-of-concept evaluations with prospects and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer relationships:\u0026lt;/strong\u0026gt; Build executive-level customer relationships while partnering internally to address technical needs. Serve as the primary point of contact for customers and support long-term value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account planning:\u0026lt;/strong\u0026gt; Create and execute account plans that drive net-new opportunities, expansion, and long-term growth. Use customer goals and business needs to identify the right next steps across the lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial execution:\u0026lt;/strong\u0026gt; Develop and deliver pricing proposals, negotiate contracts, and manage billing questions and renewal transactions with precision. Partner with Legal and Finance to support clean deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales operations:\u0026lt;/strong\u0026gt; Maintain timely and accurate records of activities in Salesforce and other sales tech stack tools. Keep pipeline, account, and customer information current to support forecasting and execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Executives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI-powered tools and automation in daily workflows to increase efficiency and impact, with the ability to translate emerging AI capabilities into practical business advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in B2B SaaS net-new sales and account management with closing responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a full sales cycle, including renewals and expansions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing tailored technical product demonstrations to net-new and existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of consistent goal attainment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen with an understanding of SaaS metrics and customer value drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competency with sales pipeline management and CRM tools, including Salesforce.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Training in MEDDICC and/or Force Management methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a territory of SMB and/or emerging market accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and the ability to resolve conflict with empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to learn and grow within a team-based culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive team player.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time and process management skills, with a strong focus on follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to treating sales as a craft and continuously refining skills to adapt to an evolving market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected on-target-earnings (OTE) range for this role to be performed in Raleigh, NC is $115,000 - $140,000 OTE with a 50/50 base-to-variable split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8531282002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6407083002,"location":{"name":"London, UK "},"metadata":null,"id":8531282002,"updated_at":"2026-06-24T12:30:45-04:00","requisition_id":"FY27-101679","title":"Account Executive, Enterprise Sales - EMEA","company_name":"Pendo","first_published":"2026-05-06T09:53:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive, Enterprise Sales, you will lead complex enterprise deals and own multi-stakeholder sales cycles with organizations of 1,500+ employees. You will build executive relationships, develop multi-year account strategies, generate high-quality pipeline, and apply MEDDPICC and Force Management principles to drive forecast accuracy and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a hybrid position based 3 days per week in our London office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise deal leadership:\u0026lt;/strong\u0026gt; Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive relationship building:\u0026lt;/strong\u0026gt; Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-based selling:\u0026lt;/strong\u0026gt; Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales methodology and forecasting:\u0026lt;/strong\u0026gt; Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account strategy and expansion:\u0026lt;/strong\u0026gt; Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled productivity:\u0026lt;/strong\u0026gt; Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Executives, Enterprise Sales don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in enterprise software sales, including SaaS or application software, selling into organizations with 1,500+ employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using MEDDPICC and/or Force Management to manage complex, multi-stakeholder sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to generate pipeline independently through strategic prospecting and account development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional deal teams across Solutions Engineering, Legal, Customer Success, and executive stakeholders to close enterprise agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI tools to improve sales efficiency, preparation, and customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of perseverance and resilience in professional or personal pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage including medical, dental, and life insurance, combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8567510002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6422011002,"location":{"name":"Sydney, NSW"},"metadata":null,"id":8567510002,"updated_at":"2026-06-24T12:31:52-04:00","requisition_id":"FY27-101720","title":"Account Executive, Enterprise Sales - Financial Services ","company_name":"Pendo","first_published":"2026-06-02T17:40:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo is responsible for driving strategic growth across our highest-value customers. This team engages ASX Top 100 organizations, delivering transformative value through Pendo’s all-in-one platform for product analytics, digital adoption, in-app guidance, feedback, and AI-powered insights. We\u0026#39;re looking for a new business sales hunter to drive new business opportunities across the Financial Services Sector for ANZ.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With over 15,000 customers, Pendo is scaling with purpose. The Enterprise team plays a critical role in this journey, driving multi-year partnerships and large-scale transformation through disciplined sales execution and deep customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based 3 days per week in our Sydney office,\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and drive strategic sales cycles across a portfolio of named enterprise accounts across the \u0026lt;strong\u0026gt;Financial Services Sector\u0026lt;/strong\u0026gt;,\u0026amp;nbsp; focused on both new business and expansion across ANZ\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a disciplined territory and account planning strategy, with an emphasis on pipeline generation (PG), multi-threading, and long-term growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply value-based selling approaches to align Pendo\u0026#39;s platform capabilities with each customer\u0026#39;s unique strategic and technical priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage deeply with C-suite and VP-level buyers, fostering urgency and clarity throughout the sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver tailored points of view (POVs), proof-of-value engagements, and business cases using frameworks like MEDDPICC and Force Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cross-functional stakeholders including Solutions Engineers, Customer Success, and Product to ensure strategic alignment and deal velocity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be in the field regularly—meet prospects onsite to deepen relationships, accelerate timelines, and differentiate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and forecast with precision using Salesforce, Clari, Gong, and other tools, using data to drive decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Account Executives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven success selling enterprise SaaS to VP and C-level stakeholders at \u0026lt;strong\u0026gt;ASX Top 100 companies, \u0026lt;/strong\u0026gt;including \u0026lt;strong\u0026gt;Financial Services\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to run complex solution sales motions with large buying groups across business and IT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of pipeline generation, account planning, and consistent quota overachievement across the ANZ Region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with value selling, MEDDPICC, and strategic forecasting methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling in competitive SaaS environments (e.g., product analytics, data/AI, digital adoption platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in developing territory strategy and owning PG end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI/ML or data-focused customer conversations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Flexible, high-control benefits with a monthly health stipend, strong parental leave, equity, and above-market retirement contributions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4042956002,"name":"Sydney, Australia","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8518472002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6402606002,"location":{"name":"Tokyo, Japan "},"metadata":null,"id":8518472002,"updated_at":"2026-06-24T12:30:02-04:00","requisition_id":"FY27-101646","title":"Account Executive, Enterprise Sales - Japan ","company_name":"Pendo","first_published":"2026-05-07T10:12:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Team + The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Account Executive, Enterprise Sales,\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; you will lead complex enterprise deals and own multi-stakeholder sales cycles with organizations of 1,500+ employees. You will build executive relationships, develop multi-year account strategies, generate high-quality pipeline, and apply MEDDPICC and Force Management principles to drive forecast accuracy and long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hybrid position working 3 days per week in our \u0026lt;strong\u0026gt;Tokyo, Japan office.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise deal leadership:\u0026lt;/strong\u0026gt; Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive relationship building:\u0026lt;/strong\u0026gt; Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-based selling:\u0026lt;/strong\u0026gt; Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales methodology and forecasting:\u0026lt;/strong\u0026gt; Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account strategy and expansion:\u0026lt;/strong\u0026gt; Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled productivity:\u0026lt;/strong\u0026gt; Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;You’re most energized when there isn’t a clear path yet, and you get to define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great recruiters don’t just follow instructions; they operate as strategic advisors, influencing hiring decisions, guiding stakeholders, and elevating how we attract talent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything;\u0026amp;nbsp; how you source, how you prep for intakes, how you draft outreach, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in enterprise software sales, including SaaS or application software, selling into organizations with 1,500+ employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using MEDDPICC and/or Force Management to manage complex, multi-stakeholder sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to generate pipeline independently through strategic prospecting and account development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional deal teams across Solutions Engineering, Legal, Customer Success, and executive stakeholders to close enterprise agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI tools to improve sales efficiency, preparation, and customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of perseverance and resilience in professional or personal pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values: \u0026lt;/strong\u0026gt;Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Premium, day-one benefits across health, pension, meals, and lifestyle—plus strong in-office perks and financial upside.\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Compensation: \u0026lt;/strong\u0026gt;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC: \u0026lt;/strong\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility: \u0026lt;/strong\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4036240002,"name":"Tokyo, Japan","location":"Tokyo Prefecture, Japan","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8596202002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6425260002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8596202002,"updated_at":"2026-06-18T10:06:49-04:00","requisition_id":"FY27-101735","title":"Business Development Representative","company_name":"Pendo","first_published":"2026-06-18T09:54:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Business Development team fuels our go-to-market motion. The team is often the first point of contact for companies that may become Pendo\u0026#39;s next customers, and it plays a critical role in building qualified pipeline. This team moves fast, thinks strategically, and serves as both a pipeline engine and a talent funnel for Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Business Development Representative, you will build real sales skills, learn a category-defining product, and work directly with Account Executives to drive revenue. You will research and engage companies across the SaaS and web application space through outbound campaigns across phone, email, social, and marketing events. You will learn MEDDPICC and Command of the Message, sharpen your prospecting instincts, and contribute to pipeline that converts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Generate new, high-quality sales-qualified meetings for Account Executives. Your goal is pipeline that converts, not activity for its own sake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic outbound:\u0026lt;/strong\u0026gt; Research and target strong-fit companies and the right personas within them. You will use available sales data to recognize trends, inform outreach decisions, and operate with ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-channel campaigns:\u0026lt;/strong\u0026gt; Create and run outbound campaigns across cold calling, email, social selling, marketing follow-up, and other channels. You will engage prospects where they are and tailor outreach to drive meaningful conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AE partnership:\u0026lt;/strong\u0026gt; Work directly with Account Executives to align on target accounts, pipeline generation strategies, and follow-up priorities. You will help ensure handoffs are clean and Account Executives are set up for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform fluency:\u0026lt;/strong\u0026gt; Build enough fluency in the Pendo platform to speak credibly with prospective customers. You will learn how to communicate why the product matters and the value customers gain from it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CRM hygiene:\u0026lt;/strong\u0026gt; Log activity accurately in Salesforce and use data to track your performance against weekly, monthly, and quarterly goals. You will treat CRM accuracy as a core part of running a disciplined sales process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Business Development Representatives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Internal motivation, resilience, and a genuine drive to succeed in a goal-driven environment. You hold yourself accountable and do not need external pressure to stay focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency, including day-to-day use of AI tools and genuine curiosity about where else they can improve your workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense of urgency. You move quickly, respond thoughtfully, and treat pipeline generation like it matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to embrace feedback and iterate. Coachability is essential to success in this role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or passion for SaaS technology and the AI era.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven success in a quota-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM or sales technology tools such as Salesforce, Nooks, Outreach, LinkedIn Sales Navigator, ZoomInfo, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MEDDPICC, Command of the Message, SPIN Selling, or another structured sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected OTE for this role to be performed in North Carolina is $83,500 on a 60/40 base-to-variable split with base salary at $50,100.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068421002,"name":"Sales Development","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8573186002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6424267002,"location":{"name":"Raleigh, NC / NYC"},"metadata":null,"id":8573186002,"updated_at":"2026-06-09T19:29:20-04:00","requisition_id":"FY27-101751","title":"Chief of Staff, COO","company_name":"Pendo","first_published":"2026-06-03T16:06:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo is building on more than a decade of leadership in improving society’s experience with software. The company is pursuing an ambitious growth journey, with a bold goal to become the essential platform for great software embedded in all software development. This work requires strong operational alignment across the business as Pendo scales from $300MM to $600MM in ARR over the next three years.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Chief of Staff to the Chief Operating Officer, you will serve as the COO’s primary strategic partner and an independent executor across company-wide priorities. You will drive cross-functional alignment, lead high-priority initiatives, and act as a proxy for the COO in key meetings. This role requires operational depth, executive presence, analytical rigor, and the ability to turn complex strategy into clear execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh or NYC office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic execution:\u0026lt;/strong\u0026gt; Lead high-priority, cross-functional initiatives from conception through completion. Break down complex strategic goals into actionable plans, drive accountability, and ensure progress in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational oversight:\u0026lt;/strong\u0026gt; Drive alignment across Sales, Post Sales, Finance, Demand Generation, Product, and Engineering. Identify friction in the business machine from demand capture through revenue recognition, determine root causes, and help drive resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive proxy: \u0026lt;/strong\u0026gt;You attend key meetings on behalf of the COO, make informed decisions in the moment, and ensure follow-through on every action item. You represent the COO’s perspective with authority and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication and reporting:\u0026lt;/strong\u0026gt; Own critical communications that connect operational work to company strategy. Support the COO’s portion of Board of Director decks, executive meeting cadences, COO communications to employees, and cascading messages to front-line leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change management:\u0026lt;/strong\u0026gt; Act as a culture carrier during rapid growth and organizational evolution. Resolve cross-team friction, strengthen alignment, and help teams move through change with clarity and urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Office leadership presence:\u0026lt;/strong\u0026gt; Maintain a regular presence in the Raleigh office, with three days per week as the minimum standard and five days preferred. Use that in-person presence to stay close to executive priorities, build trust across teams, and move critical work forward quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Chiefs of Staff don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything; how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in a high-growth SaaS environment, with experience in Strategy, Revenue Operations, Finance, or a previous Chief of Staff role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency in at least one core business area such as Sales Operations, Finance, or GTM Strategy, with a broad understanding of the SaaS lead-to-cash lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience driving large-scale strategic projects and managing cross-functional stakeholders at the executive level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and the ability to act as a trusted advisor, build relationships across diverse teams, and synthesize complex topics into clear, concise communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level analytical skills, including the ability to analyze complex problems and use tools such as Salesforce, BI tools, Looker, or Clari to produce actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work independently with minimal supervision, manage a large workload, and remain calm, unbiased, and confident with senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated alignment with Pendo’s core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Finance, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA or advanced business degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a Chief of Staff in a high-growth SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating across Sales, Post Sales, Finance, Demand Generation, Product, and Engineering functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in United States is USD187,000 - USD235,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068403002,"name":"Revenue Admin","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8535228002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6408774002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8535228002,"updated_at":"2026-06-03T18:31:32-04:00","requisition_id":"FY27-101650","title":"Director, Data \u0026 AI Platform","company_name":"Pendo","first_published":"2026-05-19T23:01:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo runs on data and AI, and this team owns the foundation that makes both work. The Data \u0026amp;amp; AI Platform team builds and maintains the trusted data infrastructure, semantic layer, BI platform, and internal AI tooling that powers every insight, automation, and AI-enabled workflow across the company. The team spans data engineering, analytics engineering, BI, and software engineering, and the edges between those disciplines are intentionally blurry. If you find that energizing rather than uncomfortable, this role was written for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Director to lead this team. You\u0026#39;ll own the data foundation the entire company leans on, drive the AI-ready infrastructure that makes agents and automations actually work, and create the internal AI workspace where every Pendozer can find, use, and contribute without friction. This is a high-autonomy, high-accountability role with real organizational reach and a clear mandate to build ahead of the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Raleigh, NC and follows Pendo\u0026#39;s hybrid model: in-office 3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead organizational strategy and execution across the platform, establishing operating rhythms, prioritization frameworks, and delivery accountability that keep multiple workstreams moving clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create alignment across engineering and business stakeholders, and communicate progress and tradeoffs upward and outward with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive planning, staffing, and roadmap alignment across initiatives, partnering with senior technical leaders to translate strategy and architecture into execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship the near-term foundation: governed connectors, a seeded skills library, a validated AI surface, and eval infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Pendo\u0026#39;s internal AI platform - the workspace where every Pendozer can find, use, and contribute AI skills and workflows. This includes the skills flywheel, agent surfaces, and observability infrastructure that make it safe to scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable business outcomes: faster time to insight, higher KPI confidence, operational efficiency, and revenue impact tied directly to the team\u0026#39;s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Applied AI, Analytics, Business Systems, IT, and GTM Operations, understanding their needs well enough to build ahead of them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make informed build vs. buy decisions, including knowing when to throw work away when something better comes along.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate technical decisions into business impact, clearly and consistently, for leadership and operating stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance scale with moving at the speed the business requires, avoiding over-engineering and knowing when good enough ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set a clear direction while remaining open to changing course.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great leaders don\u0026#39;t just manage delivery — they operate as strategic owners, setting direction, influencing decisions across the org, and making the teams around them better.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious — genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything: how you evaluate new tooling, how you think about governance, how you build platforms that let others do the same. We want someone who sees AI as a multiplier, not a shortcut — and who understands what it actually takes to make AI safe and reliable at company scale.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in data, engineering, or similar roles, with demonstrated people leadership experience across senior technical ICs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of data architecture, analytics engineering, BI platforms, and modern data stacks — you can engage deeply with the technical work, not just manage it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal platforms or tooling, with an understanding of the governance and operational trust required for company-wide adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record owning company-critical metrics, semantic layers, and governance frameworks — stakeholders trusted your numbers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort leading across blended disciplines: data engineering, analytics engineering, BI, and software engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment and prioritization skills, with a clear, confident communication style that translates technical work into business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop senior ICs while building a high-trust, execution-oriented culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record creating organizational clarity across complex, multi-disciplinary teams, not just managing delivery, but shaping how the team operates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectual restlessness - you stay current on a fast-moving landscape and are genuinely willing to change course when the data demands it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with dbt, Fivetran, BigQuery, or similar modern data stack tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI observability and evaluation tooling such as LangSmith or Gemini ADK.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI platforms that include a semantic layer (Omni or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior use of Claude Enterprise or similar AI platforms in an enterprise context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience enabling self-serve analytics at scale across a non-technical user base.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in: \u0026lt;br\u0026gt;- North Carolina is $187,000 - $230,000\u0026lt;br\u0026gt;- New York is $200,000 - $245,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068402002,"name":"Data","child_ids":[],"parent_id":4008297002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533160002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6314833002,"location":{"name":"San Francisco, CA"},"metadata":null,"id":8533160002,"updated_at":"2026-06-15T19:01:22-04:00","requisition_id":"FY26-101235","title":"Field Marketing Manager","company_name":"Pendo","first_published":"2026-05-05T09:30:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Field Marketing team partners closely with Sales to create programs that drive pipeline growth, deal acceleration, and stronger customer relationships. The team builds targeted regional experiences and campaigns that bring Pendo’s brand to life for enterprise prospects and customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Field Marketing Manager will align deeply with the Enterprise sales organization to plan, execute, and measure sales-focused marketing programs and regional in-person events. This role owns the strategy, logistics, cross-functional coordination, and performance analysis needed to deliver high-quality experiences that generate qualified leads, build brand awareness, and support Enterprise sales priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our San Francisco office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales alignment:\u0026lt;/strong\u0026gt; Partner closely with the Enterprise sales team to understand their needs, goals, and objectives. Collaborate with Marketing and Sales to develop targeted campaigns and tactics that support those priorities and adjust plans as conditions change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program execution:\u0026lt;/strong\u0026gt; Work with Marketing, Sales, leaders, and executives to ensure events and programs are successful. Create a strong experience for prospects and customers that reflects Pendo’s brand and stands out in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional events:\u0026lt;/strong\u0026gt; Plan, execute, and manage regional in-person field marketing events in the United States. Build compelling experiences that engage target audiences, generate qualified leads, and increase brand awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance analysis:\u0026lt;/strong\u0026gt; Analyze event and program performance metrics to understand what is working and where improvements are needed. Share actionable recommendations that improve future marketing programs and initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;On-site execution:\u0026lt;/strong\u0026gt; Travel to events to oversee execution and ensure attendees receive a best-in-class experience. Manage details, logistics, and real-time decisions that support strong event outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Content collaboration:\u0026lt;/strong\u0026gt; Collaborate with the marketing team to create high-quality content assets that resonate with target audiences. Ensure content supports sales efforts and aligns with broader campaign goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Field Marketing Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree and at least 3 years of relevant experience, including event planning and sales partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to collaborate successfully with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and communication skills, with the ability to manage event logistics, stakeholders, and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-changing environment with a quick-start mentality and high production output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work autonomously and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel for events and on-site execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in B2B SaaS event marketing or a sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and strategic thinker with strong attention to detail and a positive, forward-thinking approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to leverage corporate campaigns alongside field initiatives to drive full-funnel demand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Suite, Salesforce, Outreach, and Splash.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in San Francisco/Bay Area, CA is $98,500 - $123,200.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068425002,"name":"Field Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004554002,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8579616002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6426879002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8579616002,"updated_at":"2026-06-18T09:20:32-04:00","requisition_id":"FY27-101762","title":"LATAM Business Development Representative","company_name":"Pendo","first_published":"2026-06-05T18:21:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Business Development team is the engine that fuels our go-to-market motion. The team is often the first point of contact for companies that will become Pendo\u0026#39;s next great customers. We move fast, think strategically, and take pride in being both a pipeline engine and a talent funnel for Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The LATAM BDR role is a launching pad for building strong sales fundamentals in a high-growth SaaS environment. You will develop pipeline across Latin America by partnering closely with Account Executives, researching target accounts, and engaging prospects across phone, email, social, and marketing events. You will use English, Spanish, and Portuguese-market context to build outreach that resonates across the region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline generation:\u0026lt;/strong\u0026gt; Generate new, high-quality sales-qualified meetings for Account Executives across LATAM markets. Your work creates pipeline that converts, not activity for its own sake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic outbound:\u0026lt;/strong\u0026gt; Research target companies and the right personas within Spanish- and Portuguese-speaking markets. Use available sales data to identify regional trends, guide outreach decisions, and operate with ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multilingual campaigns:\u0026lt;/strong\u0026gt; Create and run outbound campaigns across cold calling, marketing, email, social selling, and other channels. Execute outreach in English, Spanish, and Portuguese where needed, adapting tone and messaging for each market rather than translating word-for-word.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Content localization:\u0026lt;/strong\u0026gt; Translate and localize outreach sequences, sales collateral, and prospecting materials from English into Spanish and/or Portuguese. Ensure messaging resonates culturally as well as linguistically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AE partnership:\u0026lt;/strong\u0026gt; Work directly with Account Executives to align on target accounts, pipeline generation strategies, and territory priorities. Create clean handoffs so AEs are set up for success across LATAM territories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform fluency:\u0026lt;/strong\u0026gt; Learn the Pendo platform well enough to demonstrate it credibly to prospective customers across markets. Speak clearly about why the platform matters and the value customers can gain from it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CRM hygiene:\u0026lt;/strong\u0026gt; Log activity accurately in Salesforce and use data to track your own performance. Measure progress against weekly, monthly, and quarterly goals and adjust your approach accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great LATAM BDRs don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything, how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bilingual fluency in English and Spanish, with the ability to prospect, hold sales conversations, and write polished outreach in both languages without relying on translation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal motivation, resilience, and a genuine drive to succeed in a goal-driven environment. You hold yourself accountable and do not need external pressure to stay focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate and localize sales materials from English into Spanish and/or Portuguese, capturing cultural nuance rather than literal translation only.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of urgency and the ability to move quickly, respond promptly, and treat pipeline generation as business-critical work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to embrace feedback, iterate on your approach, and stay coachable in a role where continuous improvement matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency, with hands-on use of AI tools in your day-to-day workflow and genuine curiosity about where else they can improve your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or passion for SaaS technology and the AI era.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Trilingual fluency in English, Spanish, and Portuguese, especially the ability to engage Brazilian markets natively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in a quota-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into or prospecting LATAM markets, with an understanding of regional business culture, buying behavior, and rapport-building across borders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM or sales technology tools such as Salesforce, Nooks, Outreach, LinkedIn Sales Navigator, ZoomInfo, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MEDDPICC, Command of the Message, SPIN Selling, or another structured sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected OTE for this role to be performed in North Carolina is $83,500 on a 60/40 base-to-variable split with base salary at $50,100.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068421002,"name":"Sales Development","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8555542002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6417350002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8555542002,"updated_at":"2026-06-23T18:34:10-04:00","requisition_id":"FY27-101708","title":"People Operations Analyst","company_name":"Pendo","first_published":"2026-06-23T18:14:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The People Operations team is the connective tissue between Pendo\u0026#39;s workforce strategy and the day-to-day experience of every employee. The team owns the systems, processes, and programs that help the business scale effectively, from onboarding and benefits administration to HR data integrity and compliance. This is a lean, high-throughput function where every team member owns a meaningful part of the People infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The People Operations Analyst sits at the intersection of employee experience and operational rigor. This role owns a defined set of HR processes end-to-end, including new hire coordination, employee lifecycle events, HRIS transactions, reporting, and People Operations issue resolution. The role works closely with Finance, Legal, and Talent Acquisition and is expected to identify and close operational gaps before they create friction for employees or the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee lifecycle coordination:\u0026lt;/strong\u0026gt; Manage employment lifecycle transactions in Workday or an equivalent HRIS, including new hires, transfers, promotions, terminations, and leave events. Ensure records are accurate, timely, and complete before payroll cut-off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onboarding delivery:\u0026lt;/strong\u0026gt; Coordinate and facilitate new hire onboarding end-to-end, including I-9 verification, system provisioning requests, Day 1 scheduling, and 30-day check-ins. Track completion and escalate blockers before they affect the new hire experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;HR data and reporting:\u0026lt;/strong\u0026gt; Support the accuracy of employee data in Workday and maintain recurring People reports. Use AI to accelerate data synthesis, surface anomalies, and flag discrepancies before they compound.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ticketing and issue resolution:\u0026lt;/strong\u0026gt; Process People Operations Tier 1 and Tier 2 tickets with clear, timely follow-through. Recommend documentation or process improvements that reduce repeat questions and improve the employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great People Operations Analysts don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1 or more years of experience in HR operations, People Operations, or a directly adjacent function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on HRIS experience, including accurate data entry, employee lifecycle transaction processing, and basic report generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools in daily work, such as drafting, research, data synthesis, or reporting, with a demonstrated willingness to keep experimenting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills, with the ability to translate complex policy or benefits information into clear employee-facing language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in ambiguity, including making reasonable process decisions when there is no playbook, documenting the approach, and improving it over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to keep multiple concurrent processes moving without losing detail or follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with HR compliance requirements across multiple US states, including leave law basics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a high-growth technology or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Raleigh, NC is USD 69,900 - USD 84,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068413002,"name":"People Management","child_ids":[],"parent_id":4059167002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8525011002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6404908002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8525011002,"updated_at":"2026-06-10T20:31:36-04:00","requisition_id":"FY27-101655","title":"Pre- \u0026 Post-Sales Customer Engineer, Commercial","company_name":"Pendo","first_published":"2026-05-04T17:11:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the company’s pre- and post-sales customer motion. The team supports growth by bringing technical ownership across the full customer lifecycle, from discovery and evaluation through implementation, adoption, retention, and expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Engineer, you are the primary technical resource for a portfolio of Commercial accounts. You partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You serve as a trusted technical advisor who helps customers drive outcomes with Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer acquisition:\u0026lt;/strong\u0026gt; Partner with Account Directors to understand customer pain, business goals, and technical requirements. Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical discovery and implementation:\u0026lt;/strong\u0026gt; Lead discovery conversations across product stacks, integration environments, and customer goals. Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption and value:\u0026lt;/strong\u0026gt; Monitor usage signals, identify low adoption or configuration drift, and act before issues become escalations. Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retention and expansion:\u0026lt;/strong\u0026gt; Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale. Support growth opportunities by bringing a strong technical point of view on customer needs, readiness, and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk ownership:\u0026lt;/strong\u0026gt; Own the technical dimension of account risk, including champion turnover, integration issues, stalled rollouts, and technical blockers. Document risks in Salesforce, build mitigation plans with Account Directors, execute resolutions, and escalate to leadership when broader support is needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account operations:\u0026lt;/strong\u0026gt; Maintain accurate account documentation in Salesforce and keep Account Directors informed on priorities, risks, and next steps. Use tools including Salesforce, Pendo admin, Gong, and AI workflows to support account research, call preparation, knowledge capture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team contribution:\u0026lt;/strong\u0026gt; Contribute to the Customer Engineering knowledge base, document fixes, share playbooks, and coach peers. Own outcomes beyond your portfolio by helping improve how the team works, scales, and solves recurring technical challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 to 5 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to inspect, troubleshoot, and configure front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a portfolio of accounts with competing priorities, customer needs, technical workstreams, and commercial deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain technical concepts clearly to technical and non-technical audiences, including customers, Account Directors, and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in enterprise software and complex B2B customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools to accelerate workflows such as account research, call preparation, troubleshooting, and knowledge capture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively in a pod model by knowing when to lead, when to partner with an Account Director, and how to stay aligned across the customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product management, user experience, or digital transformation domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data integration, event tracking, or analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of owning technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is USD $158,959 - USD $198,699, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8526974002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6395958002,"location":{"name":"San Francisco, CA / New York, NY "},"metadata":null,"id":8526974002,"updated_at":"2026-06-15T19:01:24-04:00","requisition_id":"FY27-101595","title":"Product Marketing Director, Novus","company_name":"Pendo","first_published":"2026-04-30T14:34:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Novus is Pendo’s answer to a new challenge in software: teams are shipping faster than ever, but still need a reliable way to understand what is happening in their software after it reaches users. The product is aimed at product engineers and application owners building AI-native software, creating a new audience and category opportunity for Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Product Marketing Director, Novus will be the marketing lead and GTM owner for this new product and category. This role owns narrative, positioning, audience targeting, channel strategy, demand generation, community activation, PLG motion, launch execution, enablement, and the metrics that connect marketing activity to early commercial outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in-office in San Francisco or New York.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Messaging and positioning:\u0026lt;/strong\u0026gt; Develop and maintain messaging, positioning, and talk tracks as Novus evolves. Keep product, sales, marketing, and leadership aligned on how to describe the product, audience, category, and customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-end GTM ownership:\u0026lt;/strong\u0026gt; Own the full GTM plan for Novus, including audience targeting, channel strategy, campaign execution, launch moments, and success metrics. Build the plan, run it, and own the outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Top-of-funnel growth:\u0026lt;/strong\u0026gt; Own top-of-funnel acquisition for Novus by defining the channel mix, running campaigns, and driving early access signups. Connect acquisition activity to activation, free-to-paid conversion, and early revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Community activation:\u0026lt;/strong\u0026gt; Build the community presence for Novus from the ground up across developer forums, social channels, influencer relationships, and event-driven activation. Create authentic engagement with builders who are skeptical of traditional marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PLG motion:\u0026lt;/strong\u0026gt; Own the product-led growth motion in close collaboration with product and growth. Help design self-serve onboarding, activation flows, and freemium-to-paid conversion strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pendo and Novus positioning:\u0026lt;/strong\u0026gt; Help define how Novus and Pendo work together for customers. Position the relationship clearly for teams scaling from fast-moving startups into more complex product organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales and partner enablement:\u0026lt;/strong\u0026gt; Build enablement materials that help sales and partner teams have credible conversations with product engineers. Translate technical depth into plain language without oversimplifying the product or audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measurement and commercial impact:\u0026lt;/strong\u0026gt; Define and own the metrics that connect Novus marketing activity to pipeline and early commercial outcomes. Track measures such as free-to-paid conversion, activation rates, and marketing-sourced ARR contribution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Product Marketing Directors don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of marketing experience, including at least 2-3 years owning GTM for a technical product or developer-facing platform at the individual contributor level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building software or working closely enough with engineers to understand codebases, pull requests, and deploy cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native working style, with regular use of tools such as Claude, ChatGPT, or similar tools to move faster, generate ideas, and pressure-test thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong content and storytelling instincts, with the ability to write a crisp narrative, build a compelling launch moment, and translate technical depth into plain language without oversimplifying.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building community and developer awareness, including an understanding of how builders discover tools, what earns trust in communities such as Hacker News or GitHub, and what feels authentic versus tone-deaf.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with PLG go-to-market motions, including self-serve acquisition, freemium conversion, and community-led distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product analytics, instrumentation, or observability tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience marketing to or within developer communities, including open source, dev tools, AI coding tools, or similar spaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY is $196,300 - $249,000. The expected salary range for this role to be performed in San Francisco, CA is $196,300 - $249,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068431002,"name":"Product Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004554002,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8577980002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6426214002,"location":{"name":"Raleigh, NC / New York,NY / San Francisco, CA / remote"},"metadata":null,"id":8577980002,"updated_at":"2026-06-15T14:27:31-04:00","requisition_id":"FY27-101758","title":"Professional Services Consultant","company_name":"Pendo","first_published":"2026-06-15T14:27:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Professional Services team is part of the broader Strategy \u0026amp;amp; Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations for long-term success. You will serve as a trusted advisor across implementation, enablement, custom consulting, and Center of Excellence engagements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer onboarding and implementation:\u0026lt;/strong\u0026gt; Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful business outcomes with Pendo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use case discovery:\u0026lt;/strong\u0026gt; Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that connect Pendo capabilities to desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product enablement and best practices:\u0026lt;/strong\u0026gt; Enable customers on the full range of Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Custom services delivery:\u0026lt;/strong\u0026gt; Lead custom consulting engagements that may include hands-on configuration, optimization, governance, product operations, and Center of Excellence development. Help customers solve current challenges while establishing scalable practices that support long-term adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project ownership and delivery management:\u0026lt;/strong\u0026gt; Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and escalate issues when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer relationship management:\u0026lt;/strong\u0026gt; Build trusted relationships across customer stakeholders, from day-to-day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer outcomes:\u0026lt;/strong\u0026gt; Drive measurable business results tied to the goals established at the start of each engagement. Keep customers focused on meaningful progress toward value realization throughout delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Delivery excellence:\u0026lt;/strong\u0026gt; Deliver projects on time, within scope, and with high customer satisfaction. Balance speed, quality, and customer confidence while helping customers move from onboarding to activation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Practice impact:\u0026lt;/strong\u0026gt; Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Strengthen both customer outcomes and the overall Professional Services practice.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in consulting, implementation, customer success, professional services, or a customer-facing SaaS role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading customer engagements, managing multiple projects simultaneously, and maintaining quality, customer satisfaction, scope, and delivery timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, facilitation, and stakeholder management skills, with the ability to build trust across practitioners, leaders, and executive sponsors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate customer goals, challenges, and success metrics into practical implementation approaches that drive measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical solutions such as in-app tagging, Pendo installation, and guide building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in JavaScript, Python, or Node.js, with the ability to write production-quality backend code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with REST APIs, webhooks, and event-driven architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep curiosity and strong problem-solving ability in ambiguous customer and delivery environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 25%.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL proficiency and data modeling expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with digital adoption, product analytics, customer experience, or product operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience presenting to and influencing stakeholders across multiple organizational levels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in the United States is USD 112,800 -\u0026amp;nbsp;135,000\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068398002,"name":"Professional Services","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004554002,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8572494002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6424068002,"location":{"name":"London"},"metadata":null,"id":8572494002,"updated_at":"2026-06-24T12:33:41-04:00","requisition_id":"FY27-101752","title":"Professional Services Consultant - EMEA ","company_name":"Pendo","first_published":"2026-06-22T09:59:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;The Team + The Role\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Professional Services team is part of the broader Strategy \u0026amp;amp; Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a hybrid position working 3 days per week in our London office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer onboarding and implementation:\u0026lt;/strong\u0026gt; Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use case discovery:\u0026lt;/strong\u0026gt; Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product enablement and best practices:\u0026lt;/strong\u0026gt; Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Custom services delivery:\u0026lt;/strong\u0026gt; Lead custom consulting engagements ranging from hands-on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long-term adoption and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project ownership and delivery management:\u0026lt;/strong\u0026gt; Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and escalate issues when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer relationship management:\u0026lt;/strong\u0026gt; Build trusted relationships with customer stakeholders, from day-to-day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer outcomes and delivery excellence:\u0026lt;/strong\u0026gt; Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Practice impact and ownership:\u0026lt;/strong\u0026gt; Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in JavaScript, Python, or Node.js, with the ability to write production-quality backend code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with REST APIs, webhooks, and event-driven architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, facilitation, and stakeholder management skills across customer audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL proficiency and data modeling expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with digital adoption, product analytics, customer experience, or product operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience presenting to and influencing stakeholders across multiple organizational levels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4068398002,"name":"Professional Services","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8430797002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6367616002,"location":{"name":"Munich, Germany "},"metadata":null,"id":8430797002,"updated_at":"2026-06-24T12:35:07-04:00","requisition_id":"FY27-101528","title":"Senior Account Executive - Enterprise Sales - DACH","company_name":"Pendo","first_published":"2026-02-26T12:03:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Pendo is hiring a Senior Account Executive for our Enterprise Sales team in Munich, Germany to drive new business across our largest DACH Accounts and Dax 40 prospect accounts. This role is built for high-performing enterprise sellers with a proven track record of closing $500K–$1M+ SaaS deals in start-up or high-growth environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead complex, multi-stakeholder sales cycles, selling cutting-edge Data \u0026amp;amp; Analytics solutions powered by AI—backed by exciting product innovation and momentum at Pendo—while accelerating growth in one of our most strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Win new enterprise logos across Germany within Pendo’s most strategic segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from first engagement to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently deliver $500K–$1M+ SaaS deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with C-level and senior decision-makers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute clear, strategic account plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position Pendo’s AI-powered Data \u0026amp;amp; Analytics platform as a critical driver of digital transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to win and expand strategic accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasting and disciplined pipeline management\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for AI and Technology - you\u0026#39;ll be someone who embraces AI in and out of work, and a curiosity for AI and the role it is playing in all that we do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of closing $500K–$1M+ enterprise SaaS deals across DACH\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into large, complex, matrix organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in Data, Analytics, AI, or enterprise technology solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in a start-up or high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident engaging senior stakeholders and executive buyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured, strategic, and highly self-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German and professional English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.\u0026amp;nbsp; Our mission is to improve society\u0026#39;s experience with software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo\u0026#39;s future. Our culture is passionate, dynamic, and fun.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4068404002,"name":"Enterprise","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4084766002,"name":"Munich Office","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8547786002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6414212002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8547786002,"updated_at":"2026-05-18T11:13:27-04:00","requisition_id":"FY27-101717","title":"Senior Customer Engineer, Novus — Emerging Business","company_name":"Pendo","first_published":"2026-05-17T12:24:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo is on a mission to improve society\u0026#39;s experience with software. With the launch of Novus, Pendo is changing how companies understand their products through autonomous product intelligence that connects directly to codebases to automate instrumentation and analysis. The Emerging Business segment partners with innovative startups and mid-market companies that need to move quickly from product questions to product insight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Customer Engineer for Novus, you will be the technical architect for strategic Emerging Business accounts. You will guide customers through repository connection, autonomous instrumentation, and codebase-driven product intelligence, helping engineering and product teams achieve rapid time-to-value. You will also serve as a key field-to-product feedback loop as Pendo scales a new product frontier.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect autonomous intelligence:\u0026lt;/strong\u0026gt; Guide CTOs and lead engineers through connecting GitHub and GitLab repositories to Novus. Ensure Cortex accurately maps user journeys and product context without requiring manual tracking code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive high-velocity adoption:\u0026lt;/strong\u0026gt; Help Emerging Business customers move quickly from implementation to insight. Use Signals to proactively surface product friction and growth opportunities, and advise product teams on how to act on what Novus reveals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bridge technical success to expansion:\u0026lt;/strong\u0026gt; Use Novus data to identify credible technical expansion paths. Provide the technical validation customers need to evaluate broader Pendo platform adoption, including Pendo Orchestrate and Mobile capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define the implementation playbook:\u0026lt;/strong\u0026gt; Build the Novus Implementation Framework for a new product pod. Document best practices for repository structure, AI-review workflows, and complex single-page application architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as product liaison:\u0026lt;/strong\u0026gt; Act as the primary field-to-product feedback loop for Novus. Partner with AI and Engineering teams to improve how the agent interacts with different tech stacks and increases instrumentation accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8+ years of experience in a highly technical, customer-facing role such as Customer Engineering, Solutions Architecture, Technical Account Management, or Professional Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep comfort with Git workflows, modern JavaScript frameworks such as React, Vue, or Angular, and REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand how code translates into user behavior and explain that connection to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working understanding of, or strong demonstrated passion for, LLMs and agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in fast-paced, ambiguous environments with a bias to act and the ability to solve problems without a defined playbook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with the ability to translate complex technical concepts into clear, actionable strategies for developers, product leaders, and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Model Context Protocol or AI-driven developer tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting startups or mid-market customers in an Emerging Business, high-growth, or fast-moving SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with complex single-page application architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing implementation frameworks, technical playbooks, or best-practice documentation for new products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role to be performed in Raleigh is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4128805002,"name":"Revenue - Emerging","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8525006002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6404903002,"location":{"name":"New York, NY / Stamford, CT / Jersey City, NJ / Philadelphia, PA / Remote"},"metadata":null,"id":8525006002,"updated_at":"2026-06-10T20:31:30-04:00","requisition_id":"FY27-101667","title":"Senior Pre- \u0026 Post-Sales Customer Engineer, Enterprise","company_name":"Pendo","first_published":"2026-05-04T15:04:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role supporting a East Coast territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt; Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt; Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt; Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt; Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8525007002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6404904002,"location":{"name":"Austin, TX / Chicago, IL / Minneapolis, MN / Remote"},"metadata":null,"id":8525007002,"updated_at":"2026-06-10T20:31:32-04:00","requisition_id":"FY27-101672","title":"Senior Pre- \u0026 Post-Sales Customer Engineer, Enterprise","company_name":"Pendo","first_published":"2026-05-04T15:29:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role supporting a central region.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt; Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt; Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt; Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt; Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8525010002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6404907002,"location":{"name":"Raleigh, NC / Atlanta, GA / Miami, FL / Remote"},"metadata":null,"id":8525010002,"updated_at":"2026-06-10T20:46:20-04:00","requisition_id":"FY27-101671","title":"Senior Pre- \u0026 Post-Sales Customer Engineer, Enterprise","company_name":"Pendo","first_published":"2026-05-04T15:22:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role supporting a South East territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt; Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt; Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt; Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt; Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8525009002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6404906002,"location":{"name":"San Francisco, CA / Seattle, WA / Denver, CO / Remote"},"metadata":null,"id":8525009002,"updated_at":"2026-06-10T20:31:35-04:00","requisition_id":"FY27-101668","title":"Senior Pre- \u0026 Post-Sales Customer Engineer, Enterprise","company_name":"Pendo","first_published":"2026-05-04T12:02:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role supporting a West Coast territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt; Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt; Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt; Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt; Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4048340002,"name":"Remote - California","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8547368002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6414084002,"location":{"name":"Sydney, NSW"},"metadata":null,"id":8547368002,"updated_at":"2026-06-24T13:21:28-04:00","requisition_id":"FY27-101714","title":"Sr Account Executive, Commercial Sales - ANZ","company_name":"Pendo","first_published":"2026-05-18T04:19:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Sales team at Pendo is responsible for driving strategic growth across our highest-value customers. This team engages ASX Top 100 organizations, delivering transformative value through Pendo’s all-in-one platform for product analytics, digital adoption, in-app guidance, feedback, and AI-powered insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With over 15,000 customers, Pendo is scaling with purpose. The Enterprise team plays a critical role in this journey, driving multi-year partnerships and large-scale transformation through disciplined sales execution and deep customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based 3 days per week in our Sydney office,\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and drive strategic sales cycles across a portfolio of named enterprise accounts, focused on both new business and expansion across ANZ\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a disciplined territory and account planning strategy, with an emphasis on pipeline generation (PG), multi-threading, and long-term growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply value-based selling approaches to align Pendo\u0026#39;s platform capabilities with each customer\u0026#39;s unique strategic and technical priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage deeply with C-suite and VP-level buyers, fostering urgency and clarity throughout the sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver tailored points of view (POVs), proof-of-value engagements, and business cases using frameworks like MEDDPICC and Force Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cross-functional stakeholders including Solutions Engineers, Customer Success, and Product to ensure strategic alignment and deal velocity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be in the field regularly—meet prospects onsite to deepen relationships, accelerate timelines, and differentiate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and forecast with precision using Salesforce, Clari, Gong, and other tools, using data to drive decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Account Executives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven success selling enterprise SaaS to VP and C-level stakeholders at ASX Top 100 companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to run complex solution sales motions with large buying groups across business and IT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of pipeline generation, account planning, and consistent quota overachievement across the ANZ Region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with value selling, MEDDPICC, and strategic forecasting methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling in competitive SaaS environments (e.g., product analytics, data/AI, digital adoption platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in developing territory strategy and owning PG end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI/ML or data-focused customer conversations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Flexible, high-control benefits with a monthly health stipend, strong parental leave, equity, and above-market retirement contributions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4042956002,"name":"Sydney, Australia","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8442404002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6372326002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8442404002,"updated_at":"2026-05-05T09:42:20-04:00","requisition_id":"FY27-101558","title":"Sr. Account Executive Commercial Sales (Growth)","company_name":"Pendo","first_published":"2026-03-05T15:19:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Commercial Sales organization drives revenue growth across growth-stage and SMB customer segments. The team helps customers understand, adopt, and expand the value they get from Pendo while creating a consistent revenue motion across prospecting, acquisition, account management, renewals, expansions, and retention. This work matters because it connects customer outcomes directly to Pendo’s long-term growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Account Executive, you will own the full customer lifecycle within a primary territory of growth-stage businesses with more than 300 employees, with secondary focus on small to mid-sized businesses. You will serve as the primary point of contact for customers in your book of business, leading net-new acquisition, account management, renewals, expansions, and churn mitigation. You will partner with Customer Success, Solutions Engineering, Legal, and Finance to deliver long-term customer value while achieving quarterly sales and retention targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop product expertise:\u0026lt;/strong\u0026gt; Build deep understanding of Pendo’s products and how they solve customer challenges. Use that knowledge to guide discovery, shape solutions, and support both net-new and existing customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full sales cycle:\u0026lt;/strong\u0026gt; Manage net-new prospects and current customers from discovery through close. Lead expansion and renewal strategies within your book of business while maintaining clear accountability across the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generate pipeline consistently:\u0026lt;/strong\u0026gt; Build consistent weekly pipeline generation in partnership with business development. Identify new opportunities across your territory and create steady momentum toward pipeline creation and bookings targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage forecast and targets:\u0026lt;/strong\u0026gt; Own a rolling forecast and maintain clear visibility into pipeline health. Track progress against pipeline creation, bookings, renewal, and retention goals with accuracy and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead value-based discovery:\u0026lt;/strong\u0026gt; Uncover customer challenges through consultative discovery and align Pendo’s platform to the outcomes customers need. Translate customer needs into clear solution narratives that support confident buying decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Navigate trials and evaluations:\u0026lt;/strong\u0026gt; Guide prospects through free trials and proof of concept evaluations. Help customers assess product value, understand fit, and move through the buying process with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build customer relationships:\u0026lt;/strong\u0026gt; Develop executive-level customer relationships while partnering internally to address technical needs. Work cross-functionally to support value realization and build durable customer partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create account plans:\u0026lt;/strong\u0026gt; Build and execute account plans that drive net-new opportunities, expansion, and long-term growth. Use customer context, business goals, and product adoption signals to identify the right next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage proposals and contracts:\u0026lt;/strong\u0026gt; Develop and deliver pricing proposals, negotiate contracts, and manage billing questions and renewal transactions with precision. Keep deals organized and moving with strong process discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain sales systems:\u0026lt;/strong\u0026gt; Keep timely and accurate records of activities in Salesforce and other tools across the sales tech stack. Ensure account, opportunity, and forecast information is current and actionable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Account Executives don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in B2B SaaS net-new sales and account management with closing responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a full sales cycle, including renewals and expansions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of consistent goal attainment in a quota-carrying sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing tailored technical product demonstrations to net-new and existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen with an understanding of SaaS metrics and customer value drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competency with sales pipeline management and CRM tools, including Salesforce.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI-powered tools and automation in daily workflows to increase efficiency and impact, with the ability to translate emerging AI capabilities into practical business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Training in MEDDICC and/or Force Management methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a territory of SMB and/or emerging market accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and the ability to resolve conflict with empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to learn and grow within a team-based culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive approach with strong team orientation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time and process management skills, with the discipline to ensure nothing slips through the cracks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to treating work like a craft by continuously honing and refining skills in an ever-changing landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected on-target-earnings (OTE) range for this role in Raleigh, NC is $140,000 - $200,000 (on a 50/50 base-to-variable split).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068423002,"name":"Commercial","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8157118002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6232489002,"location":{"name":"Herzliya, IL"},"metadata":null,"id":8157118002,"updated_at":"2026-06-08T08:38:24-04:00","requisition_id":"FY26-101202","title":"Sr. AI-First Backend \u0026 Data Engineer","company_name":"Pendo","first_published":"2025-09-11T13:13:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;p\u0026quot; data-block=\u0026quot;true\u0026quot; data-editor=\u0026quot;1o7b2\u0026quot; data-offset-key=\u0026quot;637gr-0-0\u0026quot;\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This team builds an AI-native predictive analytics platform that embeds ML and AI-driven insights directly into production Go-To-Market workflows — powering real-time decisions at scale. The team owns the full stack from distributed data pipelines and backend services to ML and AI-powered capabilities that ship directly to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building toward a model where AI components are first-class runtime dependencies, not bolt-on features. Agentic AI development is a core part of how we increase engineering velocity and deliver customer value. This is a team that ships daily, iterates constantly, and treats speed as a capability to be deliberately improved.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This is a high-ownership, builder-first Sr. Software Engineer role. You will design, build, and ship AI-integrated data systems from concept through production — owning outcomes end-to-end, including deployment, monitoring, cost, and business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a candidate who views AI tooling as a fundamental force multiplier in their daily engineering process. This position is central to our transition into an AI-native function, requiring an individual capable of making decisive, pragmatic architectural choices on reversible matters to maintain momentum. We need an experienced builder of production-grade, data-centric systems who is obsessed with delivering customer value and possesses a deep, curious enthusiasm for the transformative potential of AI.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You Will Build\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Systems Development.\u0026lt;/strong\u0026gt; Design, build, and own scalable data and ML pipelines, backend services, and AI-powered capabilities that are part of the platform\u0026#39;s production decision-making layer. AI and ML components are runtime dependencies in this role — not research projects or experiments. Candidates will have strong back end and data engineering skills to thrive in this space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Daily Shipping.\u0026lt;/strong\u0026gt; Decompose complex work into safely mergeable increments and ship them daily. Treat large, multi-day pull requests as a risk to momentum. Use feature flags, canary releases, and rollback architecture to manage risk through isolation — not through avoidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Engineering Workflow.\u0026lt;/strong\u0026gt; Leverage AI-assisted development tooling (code generation, automated testing, architecture prototyping) as a core workflow multiplier. Evaluate and experiment with emerging AI tools and frameworks with direct hands-on engagement. Bring technical depth to AI fluency — architecture and capability tradeoffs, not surface-level awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Ownership.\u0026lt;/strong\u0026gt; Own your work from design through production deployment, operational monitoring, and business impact measurement. Accountability extends beyond the feature to CI/CD pipeline health, observability, cost efficiency, and domain-level outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Decision-Making.\u0026lt;/strong\u0026gt; Make pragmatic, timely architectural choices that balance modern AI and data technologies with reliability, cost, and delivery speed. Distinguish reversible vs. irreversible decisions and move forward without waiting for consensus on the former. Document decisions in lightweight ADRs and own the outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration.\u0026lt;/strong\u0026gt; Partner with product, design, infrastructure, and GTM teams to translate customer and business needs into technical solutions. Operate with business awareness — understand how your systems impact revenue, customer outcomes, and strategic priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years building and shipping production-grade back end and data systems\u0026lt;/strong\u0026gt; in distributed cloud environments (AWS and/or GCP).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on AI/ML integration in production workflows.\u0026lt;/strong\u0026gt; You have shipped systems where AI, LLM, or agent-based components are part of the production runtime — not just prototypes or research. You can speak to the architectural tradeoffs of integrating AI into live backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Active use of AI-assisted development tooling as a workflow multiplier.\u0026lt;/strong\u0026gt; You currently use AI tooling (Copilot, Cursor, or equivalent) to accelerate your engineering output and can articulate specifically how it increases your throughput. You stay current on relevant tooling without being directed to do so.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong back end expertise in Java (Spring Boot), Python, and/or Go.\u0026lt;/strong\u0026gt; Hands-on experience with relational and non-relational databases, data modeling, and query optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated expertise\u0026lt;/strong\u0026gt; in automated testing, CI/CD, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Velocity ownership\u0026lt;/strong\u0026gt; - candidates should thrive in high-ownership, builder-first environments where shipping daily and owning outcomes are fundamental to the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated ability to break work into small, incremental deliveries and maintain strong delivery flow.\u0026lt;/strong\u0026gt; You have a track record of decomposing complex work into small, safely mergeable increments and shipping software solutions to solve customer pain continuously. You can describe your approach to scope deconstruction and provide concrete examples.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping ML-Ops powered systems in production (model serving, monitoring, retraining pipelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with distributed data technologies (e.g., Parquet, Athena, or similar query engines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience making and documenting architectural decisions autonomously (ADRs or equivalent lightweight decision records).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.\u0026amp;nbsp; Our mission is to improve society\u0026#39;s experience with software.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo\u0026#39;s future. Our culture is passionate, dynamic, and fun.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004553002,"name":"Herzliya, Israel","location":"Tel Aviv-Yafo, Gush Dan, Israel","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8525012002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6404909002,"location":{"name":"Sydney, NSW"},"metadata":null,"id":8525012002,"updated_at":"2026-06-24T12:37:52-04:00","requisition_id":"FY27-101657","title":"Sr Customer Engineer - ANZ (Presales \u0026 Post Sales) ","company_name":"Pendo","first_published":"2026-05-11T02:05:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Customer Engineering team is the technical backbone of the \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;pre- and post-sales customer motion.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Senior Customer Engineer for the ANZ region,\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our \u0026lt;strong\u0026gt;Sydney office.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt; Partner with Account Directors on \u0026lt;strong\u0026gt;pre-sales \u0026lt;/strong\u0026gt;motions for \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;new customer acquisition, product expansion, and growth across lines of business.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt; You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt; Identify opportunities to \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;expand adoption \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt; Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt; Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for working with customers and building strong and impactful customer relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week in Sydney, NSW.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Flexible, high-control benefits with a monthly health stipend, strong parental leave, equity, and above-market retirement contributions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4042956002,"name":"Sydney, Australia","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8547445002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6414103002,"location":{"name":"London, UK "},"metadata":null,"id":8547445002,"updated_at":"2026-06-24T12:38:43-04:00","requisition_id":"FY27-101711","title":"Sr Customer Engineer - Presales \u0026 Post Sales","company_name":"Pendo","first_published":"2026-05-18T03:33:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s \u0026lt;strong\u0026gt;Customer Engineering team\u0026lt;/strong\u0026gt; is the technical backbone of the\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;pre- and post-sales customer motion.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Senior Customer Engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our\u0026amp;nbsp;\u0026lt;strong\u0026gt;London office.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;New customer acquisition and selling:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Partner with Account Directors on\u0026amp;nbsp;\u0026lt;strong\u0026gt;pre-sales\u0026amp;nbsp;\u0026lt;/strong\u0026gt;motions for\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;new customer acquisition, product expansion, and growth across lines of business.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quarterly business outcomes:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adoption, expansion, and growth:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Identify opportunities to\u0026amp;nbsp;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;expand adoption\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex implementations and value realization:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team capability building:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early account impact:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical escalation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for working with customers and building strong and impactful customer relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or coaching more junior technical team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with mobile app development, including Swift, Android, or React Native.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week in London, UK\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage (medical, dental, life) combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;br\u0026gt;#LI-VR1\u0026lt;/p\u0026gt;","departments":[{"id":4134107002,"name":"Customer Engineering","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4008569002,"name":"London, UK","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8593257002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6420922002,"location":{"name":"San Francisco, CA / New York, NY / Raleigh, NC"},"metadata":null,"id":8593257002,"updated_at":"2026-06-17T14:03:31-04:00","requisition_id":"FY27-101742","title":"Sr. Demand Generation Manager","company_name":"Pendo","first_published":"2026-06-17T14:03:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Sr. Demand Generation Manager\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s demand marketing team builds campaigns that create and accelerate pipeline for the sales organization. The team develops sharp product positioning, identifies new ways to differentiate Pendo in the market, and connects marketing activity directly to revenue impact. This work is especially critical for the enterprise segment, where strong insight, execution, and sales partnership shape pipeline outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sr. Demand Generation Manager owns enterprise pipeline generation as the north star. This role builds and executes integrated, omnichannel campaigns across paid media, email, events, ABM, outbound, and web while using AI to automate workflows, enrich data, and create operational efficiencies. This is a role for someone who owns outcomes end-to-end, ships smaller bets frequently, and brings a clear point of view to sales, marketing, and cross-functional partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role based in-office in San Francisco, New York, or Raleigh.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise pipeline ownership:\u0026lt;/strong\u0026gt; Own enterprise pipeline generation as the primary measure of success. Every campaign, decision, and optimization should connect back to building and accelerating pipeline for the sales team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrated campaign execution:\u0026lt;/strong\u0026gt; Build and execute omnichannel demand generation campaigns across paid media, email, events, ABM, outbound, and web. You will design programs that support enterprise buyers and move accounts through the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales partnership:\u0026lt;/strong\u0026gt; Develop deep relationships with enterprise AEs, front-line sales managers, and field marketing partners. You will mine call recordings, deal data, and field feedback to surface insights that sharpen campaign strategy and messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Signal-to-strategy leadership:\u0026lt;/strong\u0026gt; When sales surfaces a competitive problem, persona trend, or messaging gap, you will bring that signal to the broader organization with a point of view and a plan. You will help translate field learning into stronger campaigns and clearer positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise segment expertise:\u0026lt;/strong\u0026gt; Become the internal expert on the enterprise segment. You will teach leadership what is working on the ground floor and use those insights to inform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled campaign operations:\u0026lt;/strong\u0026gt; Use AI to build and automate campaign workflows, including account enrichment, intent-based triggers, and personalized outreach sequences. You will connect tools like Clay, 6sense, and Marketo without relying on engineering resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance reporting:\u0026lt;/strong\u0026gt; Own performance reporting for your segment, including pipeline contribution, program ROI, and funnel conversion rates. You will communicate results clearly to sales, marketing leadership, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Funnel optimization:\u0026lt;/strong\u0026gt; Identify gaps in the funnel and build creative programs to close them. This may include competitive displacement campaigns and partner co-marketing opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Playbook evolution:\u0026lt;/strong\u0026gt; Actively evolve the enterprise demand generation playbook. You will stay ahead of changes in the enterprise motion and adjust programs based on performance, market signals, and sales feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Demand Generation Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of B2B demand generation experience, including experience building and executing integrated, multi-channel marketing campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated hands-on experience building with AI tools, including workflows, enrichment pipelines, and automation logic. This experience must go beyond prompting and show the ability to build systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience partnering with sales teams, including AEs and front-line managers. You know how to work with sales to sharpen strategy, not just hand off leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Salesforce and Marketo, with the ability to pull your own data and build your own reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical instincts and the ability to read funnel and opportunity data, identify what is broken, and translate insights into action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, including the ability to write campaign copy, build a strategic brief, and present performance data to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of B2B demand generation experience in a high-growth SaaS company with an upmarket or enterprise motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Clay, Nooks, or similar AI-native prospecting and enrichment tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with intent and ABM platforms such as 6sense.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of identifying segment-level opportunities and bringing them to leadership with a point of view, rather than waiting to be asked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or alongside SDR and BDR teams to align campaign strategy with outbound execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating through ambiguity with a bias toward action. You do not wait for a perfect brief to start moving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in San Francisco, CA or New York, NY is $145,400 - $175,000. The expected salary range for this role to be performed in Raleigh, NC is $132,200 - $159,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068397002,"name":"Growth Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004554002,"name":"San Francisco, CA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8571979002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6423815002,"location":{"name":"Raleigh, NC / NYC / San Francisco"},"metadata":null,"id":8571979002,"updated_at":"2026-06-10T13:42:45-04:00","requisition_id":"FY27-101747","title":"Sr. Director, GTM Enablement","company_name":"Pendo","first_published":"2026-06-03T17:00:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s GTM Enablement function builds the playbook, systems, and reinforcement loops that help customer-facing teams perform consistently and measurably. The team partners across Sales, Customer Engineering, Revenue Operations, and GTM AI Operations to translate strategy into field behavior that improves revenue outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Director, GTM Enablement, you will own the enablement operating system for Pendo’s Revenue organization. You will scale Command of the Message reinforcement, build AI-native practice and certification loops, strengthen role-based onboarding, and connect enablement activity to measurable outcomes like ramp time, attainment distribution, pipeline quality, and retention. This role leads a team across role architecture, technical architecture, GTM readiness, and program management, and partners directly with senior GTM leaders to drive decisions that stick.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role based in-office in Raleigh, New York, or San Francisco, or Remote in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Command of the Message scale:\u0026lt;/strong\u0026gt; Own the next phase of Pendo’s Command of the Message implementation, including reinforcement, manager accountability, AI-assisted practice loops, and certification cycles. Ensure all ramped Account Executives, Account Directors, and Customer Engineers achieve and maintain CotM fluency through Exec.com certification and continuous reinforcement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manager enablement:\u0026lt;/strong\u0026gt; Build manager-specific enablement tracks that make first-line and second-line managers active owners of change. Establish coaching accountability checkpoints, measure manager adoption, and ensure managers can coach the methodology in deal reviews and field interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-native reinforcement:\u0026lt;/strong\u0026gt; Design reinforcement that happens between sessions by using Gong signals, Exec.com certification infrastructure, and emerging AI tools. Partner with GTM AI Operations to define quality standards, scoring infrastructure, and micro-enablement that meets GTM team members where they are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue impact measurement:\u0026lt;/strong\u0026gt; Build metrics that connect enablement programs to revenue outcomes. Define time-to-productivity for Account Director and Customer Engineering tracks, align KPIs with Sales Operations, and use attainment distribution improvement as a primary output signal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role-based onboarding:\u0026lt;/strong\u0026gt; Own Account Director onboarding as it relaunches and Customer Engineering onboarding as it expands. Build and iterate 30/60/90 ramp structures using real performance data and role-specific feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM leadership visibility:\u0026lt;/strong\u0026gt; Deliver quarterly gap reports to the SVP of Sales, VP of Customer Engineering, and COO. Clearly identify where the field is strong, where it is fragile, and what actions are required to close gaps in the next quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder alignment:\u0026lt;/strong\u0026gt; Run a disciplined intake process for requests from Enterprise and Commercial leadership. Prioritize work by impact and capacity, surface misalignment directly, and drive clear decisions without absorbing ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team leadership:\u0026lt;/strong\u0026gt; Lead a team of role architects, a principal technical architect, a GTM readiness lead, and program management. Set operating standards, clarify ownership, and ensure the function builds, measures, and iterates with urgency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Directors of GTM Enablement don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything, how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in GTM enablement, revenue operations, or sales/CS leadership in B2B SaaS, including at least 3 years in a senior leadership or function-building role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on fluency with Command of the Message and MEDDPICC fundamentals, including experience implementing, reinforcing, and scaling the methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI-native enablement programs and using AI as a standard part of how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to connect enablement programs to measurable revenue outcomes, including attainment distribution, ramp time, pipeline quality, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record building manager readiness programs that produce measurable adoption and improve rep performance outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience enabling both quota-carrying Account Executives and post-sale Customer Engineering or Customer Success roles at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active fluency with enablement and revenue technology, including Gong, Exec.com or equivalent platforms, Salesforce, and AI-assisted reinforcement tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to move without a complete picture, align stakeholders under ambiguity, and make decisions that stick.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to partner credibly with Enterprise and Commercial sales leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the Pendo product, digital adoption platforms, or product-led growth motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in product marketing, GTM readiness, or PMM-to-field translation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed is USD $220,900 - USD $265,000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; United States: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4135764002,"name":"GTM Enablement","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8538445002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6410071002,"location":{"name":"Raleigh, NC  |  San Francisco, CA  |  Remote"},"metadata":null,"id":8538445002,"updated_at":"2026-06-03T18:16:24-04:00","requisition_id":"FY27-101698","title":"Sr. Executive Business Partner","company_name":"Pendo","first_published":"2026-05-28T13:23:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Executive Business Partners are embedded directly with senior leadership, operating as trusted partners across the business. We move fast, stay close to the work, and are accountable for outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Executive Business Partner, you own the operating rhythm for one or more of Pendo\u0026#39;s senior executives. That includes calendar strategy, travel, meeting prep, and communications: the full infrastructure that keeps a senior leader running at pace. Beyond that, you extend your executive\u0026#39;s capacity by anticipating what they need, making the calls they should not have to make, and keeping their organization moving without being asked. You think and operate at the intersection of execution and strategy: close enough to the work to handle it, and sharp enough to inform it. You partner across functions and serve as a trusted proxy in situations that require discretion, speed, and judgment. The best person in this seat combines executive presence with strategic instinct: they read the room, stay two steps ahead, and show up to every interaction prepared.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive operations: \u0026lt;/strong\u0026gt;Own the full operating rhythm for your executive: calendar strategy, travel logistics, executive communications, and meeting prep. You make the decisions that do not require their attention so they can focus on the ones that do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic preparation and briefing: \u0026lt;/strong\u0026gt;Drive prep for all high-stakes touchpoints including leadership offsites, board reviews, QBRs, and cross-functional alignment sessions. You do not just pull materials together. You read them, identify the gaps, develop a point of view, and brief your executive before they walk into the room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional coordination: \u0026lt;/strong\u0026gt;Act as the connective tissue between your executive and the broader organization. You align stakeholders, track commitments, and close action items without being chased. When competing priorities create tension across teams, you help navigate the resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic projects and initiatives: \u0026lt;/strong\u0026gt;Take on discrete workstreams on behalf of your executive: tracking follow-through on org-wide priorities, connecting dots across teams, and helping move initiatives forward when things stall or need a push.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-powered workflows: \u0026lt;/strong\u0026gt;Build and maintain AI-assisted processes for briefing prep, research synthesis, communication drafts, and scheduling. You audit your own stack, document what works, and share it with the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organizational intelligence: \u0026lt;/strong\u0026gt;Maintain a current understanding of your executive\u0026#39;s organization: key relationships, active initiatives, and team health signals. You identify risks and surface patterns before they become problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confidentiality and judgment: \u0026lt;/strong\u0026gt;Handle sensitive information with discretion across compensation, personnel, and strategic planning. You know when to act, when to escalate, and when to wait.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Builder mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo operates on a builder-first model. A builder moves without being told what to do next. They see ambiguity and start solving. It is not about technical skill. It is a posture. These are the four competencies we hire for, develop against, and evaluate on:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bias to Act (Judgment). \u0026lt;/strong\u0026gt;When you see a gap in your exec\u0026#39;s calendar, a risk in an upcoming board prep, or a stakeholder misalignment, you do not wait. You triage, decide, and act. When the picture is incomplete, you search for more information and make the best call available.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Maniacal Focus (EBP Velocity). \u0026lt;/strong\u0026gt;Speed is the product. You know what is highest leverage for your executive at any given moment and orient your day around that. You are honest about what does not get your attention and you do not treat all requests as equal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hone Your Craft (AI Fluency). \u0026lt;/strong\u0026gt;You use AI tools to accelerate briefing prep, synthesis, drafting, and workflow automation. You do not wait for training. You tinker, evaluate, and share what works. While tools may change, the skill is being comfortable learning while the ground moves. What matters is whether you are willing to dive in and tinker.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team is Pendo (Impact and Ownership). \u0026lt;/strong\u0026gt;Your impact extends beyond your own principal. When you build a template, crack a scheduling problem, develop a better prep process, or complete a strategic project, you bring it back to the team. Your output compounds beyond your own desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years supporting senior executives in a fast-moving, high-growth tech environment, with demonstrated end-to-end ownership of executive operations and strategic work, not just task execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate at the intersection of execution and strategy: you handle the day-to-day and contribute meaningfully to the bigger picture.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of operating independently: you manage competing priorities, make judgment calls without escalating every decision, and close the loop without being chased.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven discretion with sensitive information across compensation, personnel decisions, and strategic planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency: you are using AI tools in your daily work today, can describe how your workflows have changed, and are willing to share what you have learned with teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, including the ability to draft clearly and accurately on behalf of senior leaders and represent their voice in cross-functional settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity: you do not need a complete picture to take the next step, and you do not go quiet when the path is unclear.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC: \u0026lt;/strong\u0026gt;We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility: \u0026lt;/strong\u0026gt;Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068342002,"name":"Executive Administration","child_ids":[],"parent_id":4008297002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8580592002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6427286002,"location":{"name":"Raleigh, NC / San Francisco, CA / New York, NY"},"metadata":null,"id":8580592002,"updated_at":"2026-06-24T11:33:48-04:00","requisition_id":"FY27-101746","title":"Sr. GTM Technical Enablement Architect","company_name":"Pendo","first_published":"2026-06-18T17:33:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Sr. Technical Enablement Architect\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo tracks AI agent performance, measures adoption, and helps companies prove that their AI investments are working. Selling and delivering that capability requires technical depth across product, integrations, APIs, data models, agent instrumentation, and real enterprise environments. The enablement team builds that depth for the customer-facing roles responsible for bringing Pendo’s product value to market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Principal Technical Enablement Architect, you are the technical authority on the enablement team. You define what technical fluency looks like across AEs, ADs, and CEs, translate product launches into field-ready technical standards, and build the hands-on content, frameworks, and feedback loops that help the field engage customers credibly. This is a senior, ambiguous role that requires judgment with incomplete information, influence without authority, and accountability to measurable revenue impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define technical depth standards:\u0026lt;/strong\u0026gt; Establish what technical fluency looks like for AEs, ADs, and CEs across the buyer journey, from discovery through expansion. You will set differentiated thresholds by role while maintaining one coherent framework that enablement leads can build toward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate product launches technically:\u0026lt;/strong\u0026gt; Partner with the GTM Readiness Lead on every launch, with readiness owning messaging and value translation while you own technical depth translation. You will anticipate how new capabilities, especially AI and agent features, will behave in real customer environments before they appear in field conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the technical content library:\u0026lt;/strong\u0026gt; Build and maintain hands-on technical enablement content, including sandbox environments, integration walkthroughs, API usage guides, and architecture scenarios. You will keep content current, document recurring technical blockers, and bring those insights back to enablement and product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure enablement impact:\u0026lt;/strong\u0026gt; Use sales metrics, pipeline data, field performance analytics, adoption metrics, readiness scores, and post-training performance data to determine which enablement strategies are working. You will iterate on effective programs, retire what does not work, and connect enablement outcomes to pipeline velocity, technical win rates, deal cycle compression, and revenue impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Calibrate AI call scoring:\u0026lt;/strong\u0026gt; Partner with the GTM AI team to ensure AI call scoring captures technical quality, not only process compliance. You will define what strong technical depth sounds like in customer-facing conversations precisely enough for AI-based scoring to evaluate it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner across GTM and Product:\u0026lt;/strong\u0026gt; Collaborate with Marketing, Sales Operations, and Product Management to align technical enablement content with campaigns, messaging, operational workflows, and roadmap direction. You will surface field-level technical insights and customer environment patterns that help enablement stay ahead of the product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage with customers when needed:\u0026lt;/strong\u0026gt; Participate in strategic pre-sale and post-sale technical interactions, including product demonstrations, technical presentations, proof-of-concept builds, and solution validation. You will use direct customer engagement to pressure-test enablement standards, provide follow-up technical support, and share best practices with the field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Principal Technical Enablement Architects don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in solutions or sales engineering, forward-deployed engineering, or senior technical account management, with deep hands-on product experience in enterprise software environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of Pendo or a directly comparable platform, including configuration, integrations, APIs, and data architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and review integrations using HTML, CSS, JavaScript, and REST APIs, not just explain technical concepts at a high level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing technical training programs that make complex product, integration, and architecture concepts teachable without oversimplifying them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise technical environments and how products operate in real customer architectures, edge cases, and implementation contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Routine use of AI tools as part of your own workflow, with the expectation that AI fluency is a baseline part of how you work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to use sales metrics and field performance data to evaluate enablement effectiveness and quantify the impact of training on pipeline and revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating cross-functionally with Marketing, Sales Operations, and Product Management in a GTM organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in buyer behavior and the enterprise buying process, including how technical evaluation maps to purchasing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct Pendo experience, particularly with Agent Analytics or AI-native product instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a forward-deployed engineer or in a premium embedded technical role at an enterprise software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in integration architecture, data modeling, or AI and agent instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting technical standards across multiple role levels in a GTM organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing pre-sale technical support, including product demonstrations, rapid prototyping, or proof-of-concept development for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in USA is $178,600 - $214,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4135764002,"name":"GTM Enablement","child_ids":[],"parent_id":4073243002}],"offices":[{"id":4004788002,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8584846002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6428996002,"location":{"name":"New York, New York"},"metadata":null,"id":8584846002,"updated_at":"2026-06-15T15:16:25-04:00","requisition_id":"FY27-101767","title":"Sr. Office Experience Manager","company_name":"Pendo","first_published":"2026-06-12T15:59:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Sr. Office Experience Manager\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The team + the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The People Team at Pendo is responsible for the full employee journey, and for us, that journey starts the moment someone walks through the front door. The Office Experience team is the connective tissue that makes our offices feel alive: thoughtfully run, genuinely welcoming, and built around the details that turn a good day into a great one. We care about the small things, because the small things add up to a culture people want to show up for.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Sr. Office Experience Manager to own the day-to-day operations of our New York office while partnering closely with our global office experience team to maintain a consistent, high-quality presence across all Pendo locations. You\u0026#39;ll manage everything from vendor relationships and facility maintenance to events, onboarding logistics, and the rhythm of the office itself. This is a highly visible, deeply cross-functional role. You\u0026#39;ll interact with everyone from new hires on day one to executive leadership, and you\u0026#39;ll need to bring the same level of professionalism and warmth to every interaction. This is a fully in-office role, five days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in New York, NY.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What this looks like day-to-day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day office operations: manage reception coverage, greet and direct guests, handle mail and shipping, receive deliveries, and ensure the front-of-house experience is consistently professional and welcoming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage facility vendors and maintenance requests end-to-end, create work orders, track project status, communicate with stakeholders, and keep budgets accurate and on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep community spaces, conference rooms, and call booths orderly and well-stocked; proactively address wear and tear before it becomes a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute company events, community meetings, and special projects, including post-hours events from initial direction through setup, execution, and cleanup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate \u0026quot;day one\u0026quot; new hire onboarding with the People Team, including presentations, equipment distribution, and catering; support offboarding logistics including equipment collection and shipping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the global office experience team to coordinate cross-office communication, meetings, events, and employee travel — maintaining a consistent standard across all Pendo locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Executive, IT, People, Marketing, and Revenue teams to support office logistics, visitor management, parking, and special project requests as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who you are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These are the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great office experience managers don\u0026#39;t simply keep the lights on. They operate as culture ambassadors, influencing how the office feels, proactively improving the environment, and making every employee and guest feel like they belong here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re genuinely AI-curious.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re using AI tools for more than a chat. You’ve rewired how you work with an AI forward focus. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything from how you manage vendor communications, to how you track facility data, and how you plan and coordinate events at scale. We want someone who sees AI as a force multiplier.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Must-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, employee programming, event planning, hospitality, facilities, or community partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional customer service instincts. You\u0026#39;re proactive, professionally warm, and build strong cross-functional relationships at every level of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and data tracking skills; comfortable managing multiple projects, vendors, and budgets simultaneously without dropping anything.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication. You can engage clearly and appropriately with everyone from ICs to executive leadership, and have excellent professional discretion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to prioritize and execute under pressure, staying composed and effective when multiple things demand your attention at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be legally authorized to work in the United States without current or future sponsorship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice-to-haves\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth startup environment — you\u0026#39;re comfortable with ambiguity and adapt quickly when priorities shift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of global office management best practices including health and safety, workplace design, and cross-cultural awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing workplace renovations or facility projects alongside day-to-day operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of independently owning projects end-to-end without needing close oversight — self-directed, but never operating in a vacuum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine passion for the details that make a workplace feel exceptional, paired with the ability to zoom out and see the bigger picture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Pendo\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: This is a fully in-office role based in New York, NY, five days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in New York, NY is $97,000 – $120,000. Individual pay decisions, including offers made within and over the expected range, are based on a number of factors including qualifications, experience level, skillset, and balancing internal equity relative to peers at the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4068422002,"name":"Office Experience","child_ids":[],"parent_id":4059167002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8553651002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6416542002,"location":{"name":"Sheffield, UK"},"metadata":null,"id":8553651002,"updated_at":"2026-06-24T13:04:27-04:00","requisition_id":"FY27-101572","title":"Sr. Product Designer","company_name":"Pendo","first_published":"2026-06-02T13:21:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo is defining AI transformation for enterprise software. With over 14,000 customers, 900 million users globally, and more than a decade of product usage data, the platform combines analytics, qualitative feedback, and in-app guidance into a unified experience that helps organizations turn insight into action. AI-first innovation is central to how Pendo is building next, with active investments across Agent Mode, Predict, and Agent Analytics. The Product Design team supports the full platform ecosystem and is accountable for creating a cohesive customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Product Designer, you will own design execution end-to-end for assigned product areas. You will partner closely with product and engineering leaders to turn customer insight into clear, well-reasoned design decisions that engineering can build with confidence. This role leads co-design with customers, prototypes before engineering investment, contributes to backlog prioritization, and ships experiences tied to measurable outcomes. AI tools are expected to be part of the daily design and prototyping workflow from day one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Sheffield office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer co-design:\u0026lt;/strong\u0026gt; Lead and facilitate co-design sessions and feedback workshops with stakeholders, customers, and design partners throughout the development lifecycle. Translate what you hear into specific design decisions and document the connection between customer insight and shipped product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design execution:\u0026lt;/strong\u0026gt; Own design end-to-end for assigned initiatives, including problem framing, user flows, detailed UI, and engineering handoff. Deliver work that is consistent with Pendo’s design system and ready to build without avoidable correction cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Backlog contribution:\u0026lt;/strong\u0026gt; Contribute to product backlog prioritization for assigned initiatives by bringing a clear design and customer perspective to tradeoff decisions. Flag when an item lacks enough design definition to be built well and help clarify the path forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototyping and validation:\u0026lt;/strong\u0026gt; Build prototypes ranging from low-fidelity mockups to higher-fidelity interactive flows to validate direction with customers or stakeholders before full engineering investment. Use findings to sharpen scope, identify edge cases, and inform build decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-assisted workflow:\u0026lt;/strong\u0026gt; Use AI tools, including Cursor, Claude Code, or equivalent tools, as active parts of the design and build workflow. Apply them to prototyping, interface exploration, and reducing the gap between design intent and shipped product, then document and share what is working with the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-market support:\u0026lt;/strong\u0026gt; Partner with Product Marketing and the product lead on feature launch preparation. Contribute design and product context to launch materials and coordinate on launch timing and readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Product Designers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 or more years of product design experience with demonstrated end-to-end ownership of shipped software features in a B2B or enterprise SaaS context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that shows complete design work, including problem framing, user flows, detailed UI, evidence of shipping, and what happened after launch. Work that only shows polished screens without context will not be sufficient.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading co-design sessions and feedback workshops with customers and translating qualitative insight into specific design decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools in daily design work. Familiarity with Cursor, Claude Code, or equivalent AI-assisted prototyping or build tools is a working expectation and will be evaluated in practice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently within a defined scope, deliver complete designs, manage your own timeline, and keep engineering unblocked without close supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written communication skills, with the ability to document design decisions and tradeoffs so they do not require a presentation to understand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience prototyping in code or with front-end adjacent tools beyond traditional design software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with go-to-market or Product Marketing teams on feature launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with agile development principles and comfort contributing to backlog prioritization conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pendo as a product or with the product analytics and digital adoption category.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Sheffield, UK is £70,000 - £80,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Comprehensive, top-tier coverage including medical, dental, and life insurance, combined with pension match, equity, and high-value lifestyle perks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068434002,"name":"Product Design","child_ids":[],"parent_id":4008299002}],"offices":[{"id":4016958002,"name":"Sheffield, UK","location":"Sheffield, England, United Kingdom","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8566832002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6421788002,"location":{"name":"Raleigh, NC / NYC / Remote (EST)"},"metadata":null,"id":8566832002,"updated_at":"2026-06-10T12:43:51-04:00","requisition_id":"FY27-101733","title":"Sr. Product Manager","company_name":"Pendo","first_published":"2026-06-10T12:43:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo is the AI-powered analytics and adoption platform for builders. It connects a portfolio of apps and agents, bought and built, to user success and business outcomes. The Product team builds the tools that help customers understand how software gets built, adopted, and improved.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Product Manager, you will own strategy, roadmap, discovery, delivery, and lifecycle outcomes for a defined product area. You will work across engineering, design, go-to-market, and customer-facing teams to build for enterprise customers and their complex workflows, security needs, compliance considerations, and data privacy expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role based in-office in Raleigh or New York, or Remote in East Coast.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product vision and strategy:\u0026lt;/strong\u0026gt; Define the roadmap for your product area and defend prioritization decisions with data, customer insight, and clear reasoning. You will balance the long-term direction of the product area with near-term delivery and contribute to how your work integrates with the broader Pendo platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Launch and lifecycle ownership:\u0026lt;/strong\u0026gt; Drive the full product lifecycle from early concept through general availability and post-launch iteration. You will make clear calls on scope, sequence, and tradeoffs while owning the outcome of what ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discovery and market intelligence:\u0026lt;/strong\u0026gt; Run continuous discovery with enterprise customers and prospects to understand complex workflows, compliance needs, and buying expectations. You will separate table-stakes requirements from differentiation opportunities and synthesize findings into actionable product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional execution:\u0026lt;/strong\u0026gt; Work closely with engineering to sequence and scope work, and partner with design on interaction models and user experience. You will hold the quality bar for acceptance criteria, dependency management, sprint discipline, and delivery readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-market partnership:\u0026lt;/strong\u0026gt; Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on your product area. You will translate product capability into a clear commercial narrative and bring customer and market signals back into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-accelerated product work:\u0026lt;/strong\u0026gt; Apply AI across the product cycle, including discovery synthesis, early wireframe concepts, specification drafting, competitive analysis, and design exploration. You will use AI to move faster from insight to decision and share effective practices with the broader team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Standards and craft:\u0026lt;/strong\u0026gt; Document decisions, write specs that engineering can act on without a verbal walkthrough, and bring a clear point of view to design reviews. You will ensure the quality of the product area reflects the quality of the thinking behind it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Product Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience with a track record of owning product areas end-to-end in a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building for enterprise customers, including navigating complex procurement, security, compliance, or data privacy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience taking a product or major feature through the full lifecycle, including scoping, sequencing, launching, and iterating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate independently on well-scoped problems, determine the approach, and deliver with minimal supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency sufficient to have credible conversations with engineers and give informed feedback on implementation tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving cross-functional alignment by resolving conflicts, clarifying decisions, and moving work forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active AI fluency with specific examples of how AI has meaningfully changed your day-to-day product workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience in a rapidly evolving product and company context where priorities shift, tools change, and ambiguity is common.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, structured communication skills across written specs and verbal updates, with the ability to leave stakeholders aligned on next steps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in B2B enterprise platform products with data privacy or compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI prototyping or code generation tools such as Cursor, v0, Replit, GitHub Copilot, or similar tools to validate product ideas before engineering investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-assisted design tools for early-stage concept exploration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pendo as a user or customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in East Coast (EST) is USD $160,000 - USD $175,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068414002,"name":"Product Management","child_ids":[],"parent_id":4008299002}],"offices":[{"id":4048358002,"name":"Remote - Massachusetts","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8558208002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6412619002,"location":{"name":"Raleigh, NC / New York, NY / San Francisco, CA"},"metadata":null,"id":8558208002,"updated_at":"2026-05-27T14:32:26-04:00","requisition_id":"FY27-101684","title":"Sr. Product Marketing Manager, Analytics Portfolio","company_name":"Pendo","first_published":"2026-05-27T14:32:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;Sr. Product Marketing Manager, Analytics Portfolio\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo\u0026#39;s Product Marketing team translates what we build into why it matters. The team works at the intersection of product, revenue, and marketing, owning the narratives, positioning, and go-to-market motions that drive pipeline and commercial outcomes. It operates as a small, senior team with high ownership, low overhead, and a strong bias toward work that moves the business forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The product analytics space is being reshaped as AI accelerates product development cycles and raises the stakes for teams trying to understand what users actually do in software. As the Senior Product Marketing Manager for Pendo\u0026#39;s Analytics portfolio, you will own go-to-market strategy, messaging, competitive positioning, and pipeline-driving marketing motions. This role requires deep product analytics context, including familiarity with tools such as Pendo, Amplitude, Mixpanel, PostHog, or similar platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role based in-office in Raleigh, NC or New York, NY.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Messaging and positioning:\u0026lt;/strong\u0026gt; Own the messaging, positioning, and talk tracks for the Analytics portfolio. Keep product, sales, marketing, and leadership aligned as the market, product, and competitive landscape evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM strategy and execution:\u0026lt;/strong\u0026gt; Build and execute the end-to-end go-to-market plan for the Analytics portfolio. This includes ICP definition, channel strategy, campaign execution, launch moments, and success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Competitive intelligence:\u0026lt;/strong\u0026gt; Serve as the in-house expert on competitors such as Amplitude, Mixpanel, Heap, PostHog, and others. Build battlecards, win/loss insights, and positioning that helps sales win late-stage deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline ownership:\u0026lt;/strong\u0026gt; Define the channel mix and run campaigns that directly support marketing-sourced ARR for the Analytics portfolio. Connect marketing activity to measurable commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyst and influencer relations:\u0026lt;/strong\u0026gt; Build and execute analyst and influencer relations for product analytics. Earn Pendo recognition in the spaces where buyers do their research and validate vendor decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales and partner enablement:\u0026lt;/strong\u0026gt; Develop enablement that helps revenue teams have sharp, credible conversations with product managers, data analysts, and growth teams. Translate technical differentiation into practical guidance sellers can use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PLG motion:\u0026lt;/strong\u0026gt; Partner with product and growth on self-serve activation, freemium-to-paid conversion, and in-product messaging. Help turn trial users into engaged advocates and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics ownership:\u0026lt;/strong\u0026gt; Define and own the metrics that connect Analytics marketing activity to pipeline and commercial outcomes. Track signals such as free-to-paid conversion, activation rates, and marketing-sourced ARR.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Product Marketing Managers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of marketing experience, including at least 2–3 years in product marketing for a product analytics, data, or developer-facing platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience using product analytics tools such as Pendo, Amplitude, Mixpanel, PostHog, or similar platforms, with a strong understanding of funnels, retention curves, event schemas, and instrumentation decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop and own competitive positioning in a crowded market, translating technical differentiation into buyer-relevant messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing and content instincts, including the ability to create crisp narratives, sharp positioning documents, and effective launch communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native approach to work, using tools such as Claude, ChatGPT, or similar platforms to move faster, pressure-test ideas, and raise the quality of what you ship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working at or alongside a product analytics vendor such as Pendo, Amplitude, Mixpanel, Heap, PostHog, FullStory, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with PLG go-to-market motions, including self-serve acquisition, freemium conversion, and community-led distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with event-based analytics, session replay, funnel analysis, cohort retention, or A/B testing concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or contributing to analyst relations programs with organizations such as Gartner, Forrester, or G2 in a product analytics or adjacent space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive United States benefits, including employer-heavy health coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The expected salary range for this role to be performed in: San Francisco, CA or New York, NY is $145,400 - $175,000 and in Raleigh, NC is $132,200 - $159,000.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068431002,"name":"Product Marketing","child_ids":[],"parent_id":4008298002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8517352002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6402291002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8517352002,"updated_at":"2026-06-03T18:16:17-04:00","requisition_id":"FY27-101666","title":"Sr. Revenue Accountant","company_name":"Pendo","first_published":"2026-05-05T16:40:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo’s Revenue Accounting team supports the order-to-cash process and helps ensure revenue is recognized accurately, efficiently, and in compliance with technical accounting standards. The team partners closely with Sales, Revenue Operations, Systems, and external auditors to translate complex revenue requirements into scalable processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Revenue Accountant, you will contribute to the revenue recognition process end to end, with a focus on ASC 606, complex contract review, technical accounting research, and monthly revenue reporting. You will help reduce manual work by leveraging automation tools, data flows, integrations, and AI-enabled tools while coaching junior team members and strengthening cross-functional alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a hybrid role based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue accounting and contract review:\u0026lt;/strong\u0026gt; Review complex customer contracts for ASC 606 considerations and assess the operational impact of contract terms. Research and document policy positions on areas such as standalone selling price, variable consideration, and contract modifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical accounting documentation:\u0026lt;/strong\u0026gt; Draft technical accounting memos and documentation for accounting policy elections, including ASC 606-related positions. Communicate conclusions clearly to internal stakeholders and external auditors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems and process improvement:\u0026lt;/strong\u0026gt; Research and support the adoption of new accounting systems, features, and automation opportunities. Partner with cross-functional stakeholders to improve alignment, reduce manual revenue processes, and scale revenue operations as Pendo grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Training and cross-functional enablement:\u0026lt;/strong\u0026gt; Develop training and documentation for cross-functional teams to support consistent understanding and compliant application of complex revenue policies. Help ensure Sales, Revenue Operations, and Systems teams have clear guidance on revenue-related processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly close and reporting:\u0026lt;/strong\u0026gt; Participate in month-end close and support accurate monthly revenue reporting. Perform key revenue review controls, variance analysis, and process improvements that help shorten timelines while maintaining compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team mentorship:\u0026lt;/strong\u0026gt; Coach and mentor junior team members on daily challenges, technical accounting principles, and professional development within the revenue recognition function. Review work thoughtfully and help raise the quality and consistency of team output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled accounting work:\u0026lt;/strong\u0026gt; Leverage AI-enabled tools to improve efficiency in technical accounting research, memo drafting, and complex problem-solving. Apply sound judgment when evaluating outputs and incorporating AI into accounting and finance workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional accounting support:\u0026lt;/strong\u0026gt; Perform other accounting duties as assigned. Balance flexibility with ownership while supporting the broader needs of the accounting organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Revenue Accountants don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in accounting or a closely related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience in technical revenue accounting, preferably with a combination of public accounting and fast-paced SaaS industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, practical working knowledge of ASC 606, including standalone selling price, variable consideration, and contract modifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience supporting SaaS revenue models and applying technical accounting guidance to real order-to-cash processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting financial reporting, including revenue variance analysis and key revenue review controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in Microsoft Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency using generative AI tools, including optimizing prompts, evaluating outputs, and understanding how AI can support technical research and accounting problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented approach with strong problem-solving and analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reviewing junior team members’ work and mentoring others on technical accounting principles and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday Financials experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA license.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zuora experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Raleigh, NC is USD 102,600 - USD 123,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, a strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068401002,"name":"Finance","child_ids":[],"parent_id":4008297002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533495002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6408002002,"location":{"name":"New York, NY"},"metadata":null,"id":8533495002,"updated_at":"2026-06-01T18:04:19-04:00","requisition_id":"FY27-101689","title":"Sr. Software Engineer (AI)","company_name":"Pendo","first_published":"2026-05-05T14:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Emerging Team is focused on building AI Products for our product experience (PX) platform. We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next. The team operates with high autonomy, moves quickly, and builds products without clear precedents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment. You will design and ship applied AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, from prototype through production. You will make principled technical decisions, evaluate model behavior rigorously, and communicate tradeoffs clearly to engineers and non-engineers alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our New York office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI systems:\u0026lt;/strong\u0026gt; Design and build AI systems including RAG pipelines, agentic workflows, and LLM-powered features. You will take work from prototype through production and ensure it can hold up in real customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical decision-making:\u0026lt;/strong\u0026gt; Make principled decisions on when to prompt, when to fine-tune, and when to use a different tool entirely. You will explain these tradeoffs clearly so the team can move quickly without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model evaluation:\u0026lt;/strong\u0026gt; Instrument and evaluate model outputs rigorously by defining evaluation frameworks and catching hallucinations early. You will implement guardrails that can withstand real-world load and production use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Productionize AI ownership:\u0026lt;/strong\u0026gt; Own model deployment, monitoring, latency optimization, cost management, and reliability at scale. You will help ensure AI systems are observable, efficient, and dependable in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack product shipping:\u0026lt;/strong\u0026gt; Contribute across the stack when needed because this team ships products, not just models. You will work across backend and frontend to get AI-powered experiences in front of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product partnership:\u0026lt;/strong\u0026gt; Partner closely with product and design to frame problems well before writing code. You will push back when the framing is wrong and help the team focus on what should be built, not just what can be built.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Research and tooling awareness:\u0026lt;/strong\u0026gt; Stay current on the research and tooling landscape, including transformers, diffusion architectures, orchestration frameworks, and emerging agent patterns. You will bring relevant advances back to the team and apply them thoughtfully.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. AI Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical depth in system design, including choosing the right architecture, identifying failure modes early, and making tradeoffs that hold up across the product lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning technical quality beyond your own features, including setting standards, catching problems in review, and improving shared infrastructure and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of model evaluation, including designing evaluation suites, reasoning about overfitting and bias-variance tradeoffs, and systematically detecting and mitigating hallucinations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of modern model architectures, including transformers and diffusion models, with the judgment to decide when and how to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production Productionize AI experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in a live environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack fundamentals with the ability to work across backend and frontend systems to ship complete, user-facing AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills with the ability to explain complex technical decisions clearly to engineers, product managers, and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated product thinking, including the ability to ask whether something should be built before deciding how to build it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or multi-step reasoning systems using tools such as LangChain, LlamaIndex, or custom orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in a SaaS or product analytics environment where user behavior data informs AI design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience contributing to or launching a net-new team or product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY is $209,000 - $235,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4128802002,"name":"Engineering - Emerging","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8556433002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6417712002,"location":{"name":"Raleigh, NC"},"metadata":null,"id":8556433002,"updated_at":"2026-06-03T18:01:33-04:00","requisition_id":"FY27-101713","title":"Sr. Software Engineer (Backend) ","company_name":"Pendo","first_published":"2026-05-20T15:56:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. This work sits in complex product areas where delivery speed, system reliability, and long-term maintainability all matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Software Engineer, you will own complex problem spaces and drive them forward independently. You will apply strong engineering judgment to ambiguous challenges, partner closely with Product and Design, and stay accountable to outcomes, not just output. You will break large efforts into small, continuously shippable increments, bring others along with you, and leave the codebase better than you found it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature ownership:\u0026lt;/strong\u0026gt; Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments. Drive delivery with clarity, strong judgment, and accountability for customer and system impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production engineering:\u0026lt;/strong\u0026gt; Write production-ready code and define testing approaches based on risk and system impact. Use safe rollout patterns to reduce risk and enable incremental delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident response:\u0026lt;/strong\u0026gt; Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-enabled development:\u0026lt;/strong\u0026gt; Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition. Help raise the bar for how the team uses AI in development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical collaboration:\u0026lt;/strong\u0026gt; Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions. Help teammates make better decisions through clear, direct input.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement:\u0026lt;/strong\u0026gt; Identify recurring friction points in code, tests, tooling, or process and proactively improve them. Look for opportunities to make development faster, safer, and more maintainable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team clarity:\u0026lt;/strong\u0026gt; Create context that helps the people around you move faster. Write commit messages, notes, and documentation that allow teammates to understand decisions without relying on verbal handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience as a Software Engineer, with a track record of delivering customer-facing SaaS product features in a production environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to break ambiguous work into small, deliverable increments and move it forward independently despite ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in one or more backend languages, including Go, Java, Python, or C++.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of scalable web architecture, API design, and performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms, including AWS or GCP, and both SQL and NoSQL databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and writing unit, integration, and end-to-end tests, with a clear sense of when and how to apply each.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with safe deployment and rollout patterns, including feature flags and canary releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools as part of your software development workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, collaboration, and cross-functional partnership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience improving team-level tooling, processes, or developer workflows beyond your immediate feature work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or leveling up engineers around you through code review or technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to shared platform capabilities used across multiple product areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Raleigh HQ (301 Hillsborough St.) - Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The expected base salary range for this role to be performed in Raleigh, NC is $135,000 - $150,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068851002,"name":"Engineering","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8568595002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6422479002,"location":{"name":"Raleigh, NC "},"metadata":null,"id":8568595002,"updated_at":"2026-06-09T10:43:35-04:00","requisition_id":"FY27-101749","title":"Staff Product Designer","company_name":"Pendo","first_published":"2026-06-09T10:43:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Product Design team at Pendo works closely with senior product leaders and sits at the center of product strategy and delivery. The team operates close to both the problem and the build, using LLM-assisted exploration, code-level prototyping, and customer validation before work moves into Figma for systems and polish. Designers ship across a multi-app platform with a high bar for craft, reliability, and product impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Product Designer, you will lead design across the platform and move toward the highest-impact work. You will own projects end-to-end, from problem framing through shipping, partnering with product and engineering to make sophisticated experiences feel simple. AI-assisted workflows are part of how this team works every day, and this role is expected to use, improve, and share those workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our Raleigh office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform design leadership:\u0026lt;/strong\u0026gt; Lead design across multiple product areas and own projects from problem framing through shipping. Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prototyping and validation:\u0026lt;/strong\u0026gt; Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment. Use findings to sharpen flows, surface edge cases, and improve the work before full systemization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-integrated workflow:\u0026lt;/strong\u0026gt; Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for faster interface exploration. Document and share prompts, patterns, and workflows with design and engineering partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design systems:\u0026lt;/strong\u0026gt; Translate and evolve Pendo\u0026#39;s design principles into reusable components and patterns. Identify when to extend existing systems and when to push them forward, then drive those decisions with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional alignment:\u0026lt;/strong\u0026gt; Influence technical and product requirements upstream and communicate design rationale clearly with executive audiences. Surface issues before they become blockers and make the design case with data, principles, and demonstrated craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team elevation:\u0026lt;/strong\u0026gt; Give feedback to other designers that is direct, principled, and growth-oriented. Share AI-native workflows, documented prompts, and repeatable patterns that improve the output of designers and engineers around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Staff Product Designers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 or more years of product design experience across enterprise B2B SaaS, with demonstrated ownership across multiple surface areas or product lines at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that shows measurable business outcomes, strong visual craft, and a clear point of view on simplifying complex systems. The work should be strong enough to stand on its own without a verbal overlay.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to prototype in code or work close enough to front-end development to validate ideas without waiting for engineering. Comfort with tools such as Cursor, v0, Replit, or equivalent tools is expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active use of AI tools in daily design workflows, including LLMs for framing and brief development, generative tools for exploration, and AI-assisted prototyping for iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of influencing product and engineering requirements upstream, with product and engineering leadership viewing you as a credible design voice rather than a downstream dependency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication and the ability to articulate design rationale clearly in writing, even when the artifact is not in the room.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing AI- or ML-assisted interfaces where AI output is a first-class part of the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in data visualization, including accessibility, interaction design, and data storytelling across complex, high-density datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to design culture through shared standards, critique frameworks, or mentorship in measurable ways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pendo as a product or with the product analytics and digital adoption platform category.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in Raleigh, NC is $150,000 - $165,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4068434002,"name":"Product Design","child_ids":[],"parent_id":4008299002}],"offices":[{"id":4004555002,"name":"Raleigh, NC","location":"Raleigh, North Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pendo/jobs/8533499002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6408006002,"location":{"name":"New York, NY"},"metadata":null,"id":8533499002,"updated_at":"2026-06-01T18:05:36-04:00","requisition_id":"FY27-101693","title":"Staff Software Engineer (AI)","company_name":"Pendo","first_published":"2026-05-05T14:04:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;The Team + The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Emerging Team is focused on building AI Products for our product experience (PX) platform. We build from the ground up to explore, prototype, and ship AI-native experiences that change how software teams understand and serve their users. This is not an AI layer added to existing product; it is a deliberate bet on what product intelligence looks like next. The team operates with high autonomy, moves quickly, and builds products without clear precedents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer (AI), you will sit at the intersection of deep technical capability and strong product judgment. You will design and build production-grade AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, while making clear tradeoffs across prompting, fine-tuning, architecture, evaluation, and deployment. You will also partner closely with product, design, and engineering stakeholders to frame the right problems and communicate technical decisions clearly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in our New York office.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What this looks like day-to-day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI systems:\u0026lt;/strong\u0026gt; Design and build AI-native systems, including RAG pipelines, agentic workflows, and LLM-powered product features. You will take ideas from prototype through production and ensure they can support real users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Model strategy:\u0026lt;/strong\u0026gt; Make principled decisions about when to prompt, when to fine-tune, and when to use a different technical approach entirely. You will explain those tradeoffs clearly to engineers and non-engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluation and guardrails:\u0026lt;/strong\u0026gt; Instrument and evaluate model outputs rigorously by defining evaluation frameworks and identifying hallucinations early. You will implement guardrails that hold up under real-world usage and load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Productionize AI ownership:\u0026lt;/strong\u0026gt; Own model deployment, monitoring, latency optimization, cost management, and reliability at scale. You will ensure AI systems are observable, performant, and production-ready.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack delivery:\u0026lt;/strong\u0026gt; Contribute across the stack when needed to get complete AI products in front of users. This team ships products, not just models, and you will help close the gap between technical capability and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product partnership:\u0026lt;/strong\u0026gt; Partner closely with product and design to frame problems well before implementation begins. You will push back when the framing is wrong and help the team stay focused on what is worth building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical leadership:\u0026lt;/strong\u0026gt; Stay current on the research and tooling landscape, including transformers, diffusion architectures, orchestration frameworks, and emerging agent patterns. You will bring relevant advances back to the team and help raise the technical bar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Who You Are\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Beyond the qualifications, we hire through a specific lens. These aren\u0026#39;t buzzwords; they\u0026#39;re the things we\u0026#39;ll actually look for in how you talk about your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder, not a maintainer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re most energized when there isn\u0026#39;t a clear path yet, and you get to define it. You don\u0026#39;t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Staff AI Software Engineers don\u0026#39;t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re AI-curious - genuinely.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re not using AI tools occasionally. You\u0026#39;re rewiring how you work around them. You\u0026#39;re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Must-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical direction for AI systems across teams, establish architectural patterns, make foundational model strategy decisions, and raise the bar for AI engineering quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning outcomes across team boundaries, including identifying capability gaps, driving alignment across engineering and product, and influencing how a broader organization approaches AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of model evaluation, including designing evaluation suites, reasoning about overfitting and bias-variance tradeoffs, and systematically detecting and mitigating hallucinations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of modern model architectures, including transformers and diffusion models, with the ability to make informed decisions about when and how to apply them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production Productionize AI experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in live environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong full-stack fundamentals and comfort working across backend and frontend systems to ship complete, user-facing AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to explain complex technical decisions clearly to engineers, product managers, and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated product judgment and the ability to evaluate whether something should be built before determining how to build it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice-to-haves\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting-based approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or multi-step reasoning systems using tools such as LangChain, LlamaIndex, or custom orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in a SaaS or product analytics environment where user behavior data informs AI product design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience contributing to or launching a net-new team or product area.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;About Pendo\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society\u0026#39;s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pendo Core Values:\u0026lt;/strong\u0026gt; Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Pendo is a hybrid culture. In-office 3 days per week unless designated remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt; The expected salary range for this role to be performed in New York, NY is $245,000 - $275,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt; Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;EEOC:\u0026lt;/strong\u0026gt; We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility:\u0026lt;/strong\u0026gt; Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\u0026lt;/p\u0026gt;","departments":[{"id":4128802002,"name":"Engineering - Emerging","child_ids":[],"parent_id":4008296002}],"offices":[{"id":4004552002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":43}}