{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4592775005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4386758005,"location":{"name":"Boston, MA"},"metadata":null,"id":4592775005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"202","title":"Business Development Representative","company_name":"Paperless Parts","first_published":"2025-08-01T10:43:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Opportunity:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;We are seeking a Business Development Representative (BDR) who wants to be a part of a start up that is changing the world of manufacturing! In this role, you will work as an integral part of the GTM team to bring Paperless Parts to your prospects.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;This role is based out of our Boston HQ. This particular role does require you being located at our Boston Office 4 days a week (Monday, Tuesday, Thursday, and Friday).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Outbound multichannel prospecting including telephone, email and social networks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Utilize sales and lead generation tools like LinkedIn Sales Navigator, ZoomInfo, Salesforce and Outreach\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Managing and documenting activities, leads, opportunities, and accounts in Salesforce\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Discovering new leads through internet research\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Supporting Paperless Parts’ marketing efforts by driving prospects to in-person events and webinars\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Achieving, and exceeding, weekly/monthly/quarterly metrics\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Responding to inbound leads and nurturing prospects to create opportunities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Being prepared for and contributing to strategic weekly go-to-market meetings\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Partner with your Account Executives to identify target accounts and turn them into prospective customers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;As part of the Paperless Parts team, further the company-wide DEI \u0026amp;amp; social impact initiates\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Desire to grow your career in sales\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience using a CRM tool - we use Salesforce\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience in tech space preferred, ideally in a SaaS/cloud environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Proven ability to influence others and create a sense of urgency\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Even if you don\u0026#39;t meet every bullet on this list, we encourage you to apply and welcome a chance to review your resume!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;The salary for this role is $65,000 - $82,000, inclusive of commission based compensation.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012999005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4673793005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425083005,"location":{"name":"Boston, MA"},"metadata":null,"id":4673793005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"233","title":"Customer Success Manager ","company_name":"Paperless Parts","first_published":"2026-03-17T15:26:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Success Manager, you will be responsible for \u0026lt;em\u0026gt;owning the relationship with a book of business of Paperless Parts customers, helping drive their adoption of Paperless Parts features in order to maximize the value they receive from the platform, in order to retain and expand their business.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in Boston, MA, and requires on-site presence, with a hybrid schedule as needed. Travel is required for this role up to 25%.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business of ~100 Paperless Parts customers, with a mix of high-touch customers managed directly and low-touch customers managed at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish trusted advisor relationships with champions and executives, understanding their priority business objectives and how Paperless Parts helps them achieve these goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure your customers understand the full functionality of Paperless Parts are enabled to maximize the value they receive from the system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand why your customers partnered with Paperless Parts and measure success against these goals. Use performance against goals to measure ROI and regularly present ROI realization to the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage renewals and retention of your customers, measured by Gross and Net Revenue Retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify where customers may benefit from additional Paperless Parts functionality or services, including additional software subscriptions or marketing solutions. Partner with Account Management to drive expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary point of contact and escalation point in urgent situations. Quarterback escalation and drive to timely resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly report to leadership the health of your customers, with a focus on at-risk customers and your plan to mitigate risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast renewals, expansion, and churn within your book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel onsite to customers occasionally where an in-person visit will help achieve an important outcome\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing revenue retention and product adoption of customers in a technical customer success or technical account management role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A background in manufacturing, ideally in custom part or contract manufacturing. An understanding of Sheet Metal Fabrication, CNC Machining, Additive, and other manufacturing processes is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable analyzing a business objective and implementing a strategy to help a customer leveraging software to achieve this goal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of managing customers to business objectives and using achievement of goals to demonstrate ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing revenue retention, renewals, and expansion. A track record of accurately forecasting expansion and churn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven ability to learn a software product in-depth in order to coach customers on workflows to maximize adoption and value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;gs\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;:dy\u0026quot; class=\u0026quot;ii gt adO\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;:dz\u0026quot; class=\u0026quot;a3s aiL \u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;Salary range: $86,000-$117,000\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role is also eligible for commission based compensation\n\u0026lt;div\u0026gt;\u0026lt;span class=\u0026quot;im\u0026quot;\u0026gt;\u0026lt;br\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4676226005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4426207005,"location":{"name":"Boston, MA"},"metadata":null,"id":4676226005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"236","title":"Manager, Customer Success ","company_name":"Paperless Parts","first_published":"2026-03-26T13:12:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Manager of Customer Success you will directly manage the Customer Success Manager (CSM) team. The CSM team is responsible for \u0026lt;em\u0026gt;owning the relationship with Paperless Parts customers after the conclusion of their onboarding, helping drive their adoption of Paperless Parts features in order to maximize the value they receive from the platform, in order to retain and expand their business.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in Boston, MA, and requires on-site presence, with a hybrid schedule as needed. Travel is required for this role up to 25%.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage 6 CSMs and Associate CSMs, each responsible for ~125 customers and $3M in ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine and develop process, documentation, and playbooks to support common customer interaction scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular coaching and career development to CSMs. Work closely with CSMs to deeply understand their books of business and partner on strategic or at risk renewals, adoption plays, or expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage tools such as Gong, Salesforce, CSP tool to understand performance of team and provide regular feedback to encourage skill development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit and develop new CSMs as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure CSM processes are rigorously followed, including monthly customer health updates, compliance with renewal stages, risk management, and other customer lifecycle updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure CSMs are meeting with their customers according to expectations, have defined customer goals, have economic buyer relationships, and are working towards or achieving ROI recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer escalations. Join customer calls regularly to support strategic or risk customer scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support renewal, expansion, and churn forecasting with accurate and updated customer data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report customer risk and mitigation plans in real time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage up-to-date data to accurately forecast renewals, churn, and expansion on a monthly basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure team has data access required efficiently analyze their book of business, including: health, risk, expansion opportunities, upcoming renewals, user turnover, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ in a management role in software customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 2+ years experience in a Customer Success or Account Management roles, including retention and commercial responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a track record of identifying process gaps, building new playbooks, and driving internal adoption of new processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess exceptional communication and soft skills. Deescalation is your super power.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are meticulously organized. You are comfortable being accountable for updates across a large customer base, and have a track record of consistently keeping the data fresh.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are extremely accountable to customers, teammates, and leadership. You do not care whose job it is, you care that the team and company are successful. You feel ownership over everything you work on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are relentlessly committed to ensuring customers are successful. You’ll go above and beyond to help however you can.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary range: $110,000 - $148,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is also eligible for commission based compensation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4665426005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4421260005,"location":{"name":"Boston, MA"},"metadata":null,"id":4665426005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"231","title":"Principal Software Engineer","company_name":"Paperless Parts","first_published":"2026-03-02T11:28:03-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time hybrid position based in Boston, MA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Step into the role of Principal Software Engineer and serve as a technical force multiplier for our engineering organization. In this high-leverage position, you will look beyond the immediate roadmap to define the architectural vision that will support Paperless Parts for years to come. You will bridge the gap between business strategy and technical execution, ensuring our systems are robust, scalable, and AI-ready.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is a powerful catalyst for change and innovation. You will be responsible for modernizing our engineering practices—integrating AI agents into the development lifecycle, driving the evolution from monolithic to a service architecture, and mentoring our engineers to become the next generation of leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Visionary \u0026amp;amp; Pragmatist:\u0026lt;/strong\u0026gt; You have a proven track record of evolving complex architectures in scale-up environments. You balance the pursuit of \u0026quot;technical purity\u0026quot; with business reality, making hard trade-offs with incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Force Multiplier:\u0026lt;/strong\u0026gt; You don\u0026#39;t just write great code; you make the entire team better. You are passionate about mentorship and teaching others effective patterns for design, review, and agentic coding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Pioneer:\u0026lt;/strong\u0026gt; You think strategically about how AI agents and workflows can fundamentally change how we build software. You believe that \u0026quot;what is good for humans is good for AI,\u0026quot; championing standards that serve both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Partner:\u0026lt;/strong\u0026gt; You understand that technical debt is a business risk. You can translate complex infrastructure needs into tangible business value (ROI, reliability, speed) to help leadership prioritize effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You\u0026#39;ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Authority:\u0026lt;/strong\u0026gt; You will lead the design of our most critical systems, making high-stakes decisions on migrating to distributed architectures and defining our data strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimizing the AI-Native Workflow:\u0026lt;/strong\u0026gt; You will have the freedom to operationalize AI at scale—implementing agents for ticket resolution, automated reviews, and documentation—driving significant improvements in modern engineering efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Impact Work:\u0026lt;/strong\u0026gt; Our software is used in mission-critical industries like aerospace and defense. The reliability and performance standards you set directly impact the production of life-saving and critical components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture of Excellence:\u0026lt;/strong\u0026gt; You will help establish a culture of deep observability and operational maturity, leading the charge on incident management and blameless postmortems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect \u0026amp;amp; Evolve:\u0026lt;/strong\u0026gt; Lead the technical strategy for migrating legacy monolithic patterns to scalable, service architectures. You will define the long-term vision for our backend systems, APIs, and cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operationalize AI Development:\u0026lt;/strong\u0026gt; Drive the adoption and continuous improvement of AI-assisted workflows (using tools like Cursor and Claude Code). You will champion the strategic integration of AI agents to enhance autonomous task execution and leverage AI throughout the software life cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Operational Maturity:\u0026lt;/strong\u0026gt; Instill a strong focus on reliability and site operations across the team. You will lead initiatives to improve observability (logging, monitoring), define clear runbooks, and facilitate postmortems that turn incidents into structural improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevate Engineering Standards:\u0026lt;/strong\u0026gt; Enforce \u0026quot;context-first\u0026quot; engineering. You will champion the creation of Architectural Decision Records (ADRs) and high-quality documentation, ensuring our codebase provides the explicit context needed for both human alignment and effective AI agent performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor \u0026amp;amp; Lead:\u0026lt;/strong\u0026gt; Act as a technical beacon, dedicating significant time (~20%) to pairing, design reviews, and mentoring engineers across different levels to elevate the team\u0026#39;s collective skill set.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Alignment:\u0026lt;/strong\u0026gt; Collaborate with R\u0026amp;amp;D leadership to prioritize technical initiatives. You will articulate the ROI of infrastructure investments and technical debt reduction in terms of customer reliability and business agility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; in software engineering, with a strong background in architecting SaaS products at scale (start-up to scale-up transition experience preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep Architectural Expertise:\u0026lt;/strong\u0026gt; Proven success decomposing monoliths and designing distributed systems, with strong judgment on build-vs-buy decisions and technology selection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Stack Proficiency:\u0026lt;/strong\u0026gt; Expert-level knowledge of modern web frameworks and databases, along with deep experience in AWS cloud-native patterns (containers, serverless).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/LLM Fluency:\u0026lt;/strong\u0026gt; Practical experience leveraging LLMs and AI agents in a production engineering workflow. You understand prompt engineering, context limits, and how to structure codebases for AI interpretability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Rigor:\u0026lt;/strong\u0026gt; A strong commitment to production reliability, with experience designing systems for observability and leading incident response processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication Mastery:\u0026lt;/strong\u0026gt; Exceptional ability to communicate complex technical concepts to non-technical stakeholders and influence decisions without relying on authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Your contributions will power industries critical to our society and economy, making a real difference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Learning:\u0026lt;/strong\u0026gt; We invest in our people and offer opportunities to learn, grow, and advance their careers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Supportive Culture:\u0026lt;/strong\u0026gt; Our team is our greatest asset, and we foster an environment where everyone can thrive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re a forward-thinking engineer eager to make a significant impact while working with a talented, driven team, we’d love to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary range:\u0026lt;/strong\u0026gt;\u0026amp;nbsp; $212,000 - $286,000\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012995005,"name":"Engineering ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4687917005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4431856005,"location":{"name":"Boston, MA"},"metadata":null,"id":4687917005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"238","title":"Senior Implementation Project Manager","company_name":"Paperless Parts","first_published":"2026-04-27T09:01:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Implementation Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires the ability to operate across all levels of an organization, from core users to executive leadership. The successful candidate will be adept at\u0026amp;nbsp; driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in the Boston, MA office with a hybrid schedule requiring on-site presence 3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train customers on end to end process and product functionality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly across stakeholders, including leading executive-level discussions and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong internal and external relationships while holding teams accountable and driving decisions forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain key project documentation and continuously improve internal and customer processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to customer sites 1–3 times per month.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to understand and improve customer processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle difficult conversations, negotiate priorities, and manage expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving executive-level escalations and influencing outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, adaptable, and effective in fast-paced, ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget\u0026amp;nbsp; implementations with strong customer adoption and measurable customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear alignment across stakeholders, including executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective navigation of complex challenges, driving decisions and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary range: $120,000-$160,000\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4688878005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431985005,"location":{"name":"Encinitas, CA"},"metadata":null,"id":4688878005,"updated_at":"2026-06-05T07:22:42-04:00","requisition_id":"241","title":"Senior Implementation Project Manager","company_name":"Paperless Parts","first_published":"2026-04-27T09:03:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Implementation Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires the ability to operate across all levels of an organization, from core users to executive leadership. The successful candidate will be adept at\u0026amp;nbsp; driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in the Encinitas, CA office with a hybrid schedule requiring on-site presence 3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train customers on end to end process and product functionality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly across stakeholders, including leading executive-level discussions and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong internal and external relationships while holding teams accountable and driving decisions forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain key project documentation and continuously improve internal and customer processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to customer sites 1–3 times per month.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to understand and improve customer processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle difficult conversations, negotiate priorities, and manage expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving executive-level escalations and influencing outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, adaptable, and effective in fast-paced, ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget\u0026amp;nbsp; implementations with strong customer adoption and measurable customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear alignment across stakeholders, including executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective navigation of complex challenges, driving decisions and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary range: $120,000-$160,000\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4008642005,"name":"Encinitas","location":"Encinitas, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4702428005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4439017005,"location":{"name":"Boston, MA"},"metadata":null,"id":4702428005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"245","title":"Senior Manager, Implementation Project Management","company_name":"Paperless Parts","first_published":"2026-06-04T14:57:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Manager of Implementation Project Management, you will lead a team of Implementation Project Managers (IPMs) responsible for delivering successful onboarding and implementation experiences for manufacturing customers adopting our platform. This role is focused on driving operational excellence, improving implementation predictability, and ensuring customers achieve rapid time-to-value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will oversee complex customer deployments, establish scalable implementation processes, manage implementation capacity and resource planning, and partner cross-functionally with Sales, Technical Services, Product, Customer Success, and Support to deliver a seamless customer journey from kickoff through go-live.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop a team of Implementation Project Managers, providing hands-on coaching related to project execution, customer communication, implementation strategy, risk management, and successful delivery of our software platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the successful execution of customer onboarding projects from sales handoff through go-live and transition to Customer Success, ensuring projects remain on track for timeline, scope, customer outcomes, and overall implementation quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own implementation resource management processes, including team capacity planning, project forecasting, workload balancing, prioritization, and staffing alignment across a portfolio of concurrent customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and continuously improve Project Management methodologies, playbooks, processes, and best practices to create scalable, repeatable, and high-quality delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify project risks, operational bottlenecks, customer escalations, and delivery challenges, partnering cross-functionally to drive resolution and improve implementation efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a senior escalation point for complex customer implementations and strategic accounts, building strong relationships with executive stakeholders when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Engineering, Technical Services, Sales, Support, and Customer Success to streamline onboarding workflows, improve implementation tooling, and reduce manual effort through automation and process optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and report on key implementation metrics, including time-to-value, onboarding throughput, customer satisfaction, resource utilization, delivery predictability, and implementation health, while driving continuous improvement initiatives across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in Professional Services, Implementation, Project Management, or Customer Success within a SaaS or technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience leading implementation, onboarding, or project management teams, including responsibility for resource management, team utilization, and delivery forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing complex software implementations and customer onboarding programs at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to provide hands-on coaching and leadership related to software delivery, customer management, implementation best practices, and operational execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within Professional Services Automation (PSA) platforms and project management systems such as Rocketlane, Kantata, Mavenlink, Certinia, Salesforce, Jira, Asana, or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational, organizational, and project management skills with the ability to manage multiple priorities and cross-functional initiatives simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, customer management, and executive stakeholder engagement skills, including experience managing escalations and at-risk projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving abilities with a process improvement mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with manufacturing environments, ERP systems, integrations, or technical implementation workflows is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Engineering, Technology, or related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4692629005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4434137005,"location":{"name":"Boston, MA"},"metadata":null,"id":4692629005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"243","title":"Senior Technical Implementation Specialist","company_name":"Paperless Parts","first_published":"2026-05-11T14:21:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sr. Technical Implementation Specialist (TIS) is responsible for owning, designing, and delivering high-complexity configuration solutions using P3L, our proprietary Python-based pricing language, while leading the deployment of standard ERP integrations. This role blends deep technical and manufacturing expertise with structured process discovery, change management, and clear definition of customer goals to ensure solutions are aligned to measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;By leveraging these inputs, the Sr. TIS designs and executes the appropriate configuration, integration, training, and testing strategies required to enable customer success and guide organizations effectively through operational change. The Sr. TIS is expected to develop subject matter expertise in contract manufacturing quoting and estimating with a specific focus on CNC Machining and Sheet Metal.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond solution delivery, the Sr. TIS leads internal process improvement, serves as a key escalation point, and mentors team members. This role requires strong technical mastery, the ability to navigate complex stakeholder conversations, and a proactive approach to risk identification and mitigation to ensure projects are delivered on time and within budget while driving long-term customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings 7+ years of experience in manufacturing consulting or related technical roles and is motivated by solving highly complex technical challenges while elevating others through coaching and mentorship. You operate as both a technical leader and a trusted advisor, working cross-functionally to define best practices, guide decision-making, and drive the adoption of new technologies and platform capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a strong understanding of manufacturing, you build credibility quickly and take a consultative approach to partnering with customers, helping define their goals, navigate process change, and implement solutions that maximize the value of the Paperless Parts platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Responsibilities of a Senior TIS:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead process discovery, customer goal definition, and change management sessions to design and deliver configurations, integrations, training, and testing strategies that drive successful adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and deploy complex configuration solutions across standard and custom integrations, serving as a technical subject matter expert for the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner consultatively with customers to define and optimize quoting workflows, leveraging deep knowledge of CNC machining, sheet metal fabrication, and manufacturing best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expert-level proficiency in P3L and Python, building scalable, maintainable, and productized solutions through structured problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate and analyze complex customer data (e.g., Excel, APIs) to support advanced workflows and ensure data integrity across systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex implementations by proactively identifying and mitigating risks, partnering with Implementation Project Managers (IPMs) to align timelines with realistic effort and customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a primary escalation point for at-risk projects and complex customer scenarios, providing decisive technical and consultative guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion continuous improvement by establishing and evolving configuration standards, delivery processes, and documentation to increase speed, quality, and consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach team members while influencing cross-functional stakeholders, elevating both technical execution and consultative engagement across the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of professional experience in manufacturing consulting, technical implementation, solutions engineering, or equivalent customer-facing development role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading customer-facing discovery sessions to define business and technical requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expert-level proficiency in a computational environment or programming language. (Python preferred, other languages or Excel considered)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing complex technical projects and adhering to aggressive time-to-value metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to clearly explain complex/custom configurations and benefits to all customer personas (technical and non-technical)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of defining or enhancing team processes or best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel when necessary to customer facilities (average is about 25-30% of the time)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: \u0026lt;/strong\u0026gt;$100,000 - $130,000\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4688187005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4431985005,"location":{"name":"Encinitas"},"metadata":null,"id":4688187005,"updated_at":"2026-06-05T07:22:42-04:00","requisition_id":"241","title":"Senior Technical Project Manager","company_name":"Paperless Parts","first_published":"2026-04-27T09:03:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Technical Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires the ability to operate across all levels of an organization, from core users to executive leadership. The successful candidate will be adept at\u0026amp;nbsp; driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in the Encinitas, CA office with a hybrid schedule requiring on-site presence 3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train customers on end to end process and product functionality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly across stakeholders, including leading executive-level discussions and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong internal and external relationships while holding teams accountable and driving decisions forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain key project documentation and continuously improve internal and customer processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to customer sites 1–3 times per month.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to understand and improve customer processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle difficult conversations, negotiate priorities, and manage expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving executive-level escalations and influencing outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, adaptable, and effective in fast-paced, ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget\u0026amp;nbsp; implementations with strong customer adoption and measurable customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear alignment across stakeholders, including executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective navigation of complex challenges, driving decisions and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary range: $120,000-$160,000\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4008642005,"name":"Encinitas","location":"Encinitas, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4688842005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431856005,"location":{"name":"Boston, MA"},"metadata":null,"id":4688842005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"238","title":"Senior Technical Project Manager","company_name":"Paperless Parts","first_published":"2026-04-27T09:01:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Technical Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires the ability to operate across all levels of an organization, from core users to executive leadership. The successful candidate will be adept at\u0026amp;nbsp; driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in the Boston, MA office with a hybrid schedule requiring on-site presence 3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train customers on end to end process and product functionality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly across stakeholders, including leading executive-level discussions and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong internal and external relationships while holding teams accountable and driving decisions forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain key project documentation and continuously improve internal and customer processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to customer sites 1–3 times per month.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to understand and improve customer processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle difficult conversations, negotiate priorities, and manage expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving executive-level escalations and influencing outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, adaptable, and effective in fast-paced, ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On-time, on-budget\u0026amp;nbsp; implementations with strong customer adoption and measurable customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear alignment across stakeholders, including executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective navigation of complex challenges, driving decisions and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary range: $120,000-$160,000\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4675256005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4425765005,"location":{"name":"Boston, MA"},"metadata":null,"id":4675256005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"235","title":"Solutions Architect","company_name":"Paperless Parts","first_published":"2026-03-24T13:11:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Solution Architect at Paperless Parts, you will play a pivotal role in bridging the gap between our customers’ business needs and our product’s technical capabilities. You’ll partner closely with both our Sales and Professional Services teams to ensure customers receive solutions that are technically sound, scalable, and aligned with their strategic objectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the pre-sales stage, you’ll work alongside Account Executives and Solutions Engineers to engage prospects in discovery, evaluate their manufacturing workflows, and scope tailored solutions. This includes identifying integration requirements (ERP, CRM), determining implementation complexity, and shaping Statements of Work and project plans that set realistic expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Post-sale, you’ll be a resource to the implementation teams, providing context and guidance around our services engagements, ensuring a smooth path to go-live. You’ll act as the technical lead on large implementation projects, partnering with project managers, engineers, and customer stakeholders to deliver lasting value through platform adoption.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who thrives at the intersection of manufacturing process expertise, technical systems knowledge, and customer-facing collaboration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in Boston, MA and requires on-site presence, with a hybrid schedule as needed. \u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design and business process discovery sessions to identify client requirements, uncover operational challenges, align solutions with strategic business goals, and develop a scope of work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver customized solution proposals tailored to client-specific use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create statements of work and pricing for custom services engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance on software integration, deployment, hosting, and security considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Account Executives to drive sales opportunities and build strong customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of business and technical content for proposals, statements of work, and best practices ensuring alignment with customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide design and deliver support for high-impact solutions by collaborating with Professional Services teams to translate customer requirements into actionable technical architectures and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Engineering, and Services teams to ensure successful solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured product and industry feedback to internal teams to influence product roadmap and ensure alignment with customer needs and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Paperless Parts at customer sites and industry events; travel up to 25% as needed.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Computer Science, Mechanical Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years of experience in a Solution Architect, Sales Engineer, Consultant, or similar client-facing technical role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing and delivering integrated solutions using modern APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with REST APIs, SQL, and scripting or automation using Python (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of manufacturing workflows, processes, and digital transformation challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to quickly learn and apply technical concepts in dynamic environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in conducting discovery sessions and translating client needs into viable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, analytical, and troubleshooting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and presentation skills; able to explain technical concepts to diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative mindset with the ability to build trust and influence both clients and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming experience or familiarity with tools like JavaScript, Excel scripting, or automation frameworks is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 25% for client meetings, training, or industry events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary range: $110,000-$150,000\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role is also eligible for bonus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4692771005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4434191005,"location":{"name":"Boston, MA"},"metadata":null,"id":4692771005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"244","title":"Strategic Customer Success Manager","company_name":"Paperless Parts","first_published":"2026-06-04T14:35:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic Customer Success Manager, you will operate as a trusted business partner to our strategic enterprise customers, engaging across all phases of the customer lifecycle to drive long-term value and measurable business outcomes. You will build and maintain relationships across all levels of the customer organization, from executive leadership to site-level operators, ensuring alignment between corporate objectives and day-to-day execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will provide data-driven insights and strategic guidance to customer stakeholders, helping them understand the performance of our platform, identify opportunities for optimization, and address operational challenges. You will act as the connective thread across customer teams, ensuring consistency, adoption, and continuous improvement across locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner closely with internal teams, including Sales, Implementation, Product, and Support, to advocate for your customers, influence product direction, and ensure a seamless customer experience. Success in this role is defined by your ability to drive adoption, demonstrate business impact, and secure long-term customer growth and retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in Boston, MA, requiring on-site presence with flexibility for a hybrid schedule as needed. Travel is required for this role up to 50%.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of 20–40 of Paperless Parts’ largest enterprise customers (up to 15% of recurring revenue), with accountability for retention, expansion, and long-term success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain multi-threaded relationships across customer organizations, from executive leadership to site-level operators, ensuring alignment between corporate strategy and local execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and lead strategic success plans tied to customer business objectives, driving internal cross-functional alignment to deliver measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and communicate ROI frameworks, regularly measuring performance against objectives and presenting insights to executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead enterprise-wide, multi-site rollouts, program managing phased implementations to drive consistent adoption and results across locations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct on-site and virtual business reviews, translating data into actionable insights and aligning on priorities with both corporate and operational teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary escalation point and trusted advisor, combining deep platform and industry expertise to guide customers and ensure best-in-class outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own renewals, retention forecasting, and expansion strategy, while providing structured feedback to Paperless Parts leadership on account health, customer outcomes, and market trends to inform product and company strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in manufacturing, manufacturing software, or a senior-level Customer Success / Technical Account Management role supporting complex enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success owning enterprise accounts, with accountability for retention, expansion, and driving measurable business outcomes (ROI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and influence multi-threaded customer relationships, including strong executive presence with C-suite stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing strategic success plans and leading multi-site or multi-phase rollouts to drive consistent adoption across complex organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates as a trusted consultant and advisor to customers—translating data into actionable insights, recommending process and workflow improvements, and partnering cross-functionally to deliver measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in manufacturing preferred (custom part or contract manufacturing), with familiarity in processes such as Sheet Metal Fabrication, CNC Machining, Additive Manufacturing, or similar environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary Range:\u0026amp;nbsp; $107,000 - $145,000 base\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is also eligible for commission-based compensation ranging from 25-35% of the base salary.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/paperlessparts/jobs/4681780005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4428905005,"location":{"name":"Boston, MA"},"metadata":null,"id":4681780005,"updated_at":"2026-06-05T07:25:30-04:00","requisition_id":"237","title":"Technical Implementation Specialist","company_name":"Paperless Parts","first_published":"2026-04-06T17:26:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;466\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team.\u0026amp;nbsp; Reporting to the Manager of Technical Services, the Technical Implementation Specialists are responsible for building and maintaining customer’s technical solutions. Using P3L, our proprietary python based pricing language, the TIS will build a customer’s configuration during an onboarding project and support the configuration once the customer is live. The TIS is also responsible for deploying our standard integrations, making customizations where required. .. Candidates must have a firm grasp of programs such as Excel and have a willingness to learn our proprietary coding language, P3L, as well as other technologies.\u0026amp;nbsp; As a Technical Implementation Specialist, you will work with our customers to build their quoting workflow in Paperless Parts and work closely with our Services Engineers and Implementation Project Managers to ensure customers are successful with the Paperless Parts Platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our implementations require discovery, planning, project management, and change management skills. Our customers vary in size and complexity, so we are looking for someone that has a track record of finding solutions to unique problems, thrives in challenging situations, and wants to apply these skills to help customers maximize the value of the Paperless Parts Platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technical Implementation Specialists will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a driven individual to join our Implementation and Integrations Team as a Technical Implementation Specialist. The ideal candidate is excited to work with customers, build and foster relationships, and deliver technical solutions that solve their problems. You’re dedicated to working cross-functionally to deliver on crucial customer milestones and mitigate risk. You’re excited about sharing your solutions with your customers and training them to understand how to best utilize the platform.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Responsibilities of TIS:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the development of a customer’s new quoting workflow by leveraging Paperless Parts’ best practices and an understanding of the customer’s unique business requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of the Paperless Parts Platform coding language, P3L. Apply a rigorous problem-solving approach to design customized solutions to meet our customers’ needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the deployment of Paperless Parts standard integrations, making customizations where required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices for quoting workflows to maximize customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in close partnership with Implementation Project Managers and Integrations Engineers to gather requirements, map solutions, and meet onboarding milestones in order to complete projects on time and on budget.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and regularly to implementation stakeholders regarding status and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spend time on-site with customers to build relationships and learn how manufacturing shops operate.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing support for customers\u0026#39; Pricing Configuration and integrations within the Paperless Parts platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct thorough discovery to inform solution design; document all custom configurations, and code to ensure clarity, maintainability, and effective knowledge transfer for both customers and internal team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As part of the Paperless Parts team, further, the company-wide DEI \u0026amp;amp; social impact initiates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Abilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree, Computer Science, Engineering, MIS, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong skills in a computational environment or programming language (Excel, Python, SQL etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant work, education, or hands-on development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing customers and adhering to time-to-value metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business requirements to product solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with “job shop” manufacturing, preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner, ability to adapt to new processes and technologies, and evolving environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel when necessary to customer facilities (average is about 25% of the time)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Salary range: $70,000 - $100,000\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span class=\u0026quot;im\u0026quot;\u0026gt;The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p data-renderer-start-pos=\u0026quot;2445\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts Life\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2467\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Culture:\u0026lt;/strong\u0026gt; At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;2711\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Boston Office: \u0026lt;/strong\u0026gt;Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3354\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;3653\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Encinitas Office: \u0026lt;/strong\u0026gt;Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV\u0026#39;s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4189\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Benefits: \u0026lt;/strong\u0026gt;We value you and your family. With this in mind, full-time employees are provided:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ak-ul\u0026quot; data-indent-level=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;100% coverage of health, dental, and vision for you and your dependent\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4285\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Competitive compensation philosophy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4390\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Unlimited PTO\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4407\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;13+ paid holidays\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4469\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Company-sponsored wellness stipend\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4595\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Pre-tax Commuter and FSA/Dependent Care FSA\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4642\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;401(k) plan\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4657\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Employee recognition program\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-renderer-start-pos=\u0026quot;4690\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em data-renderer-mark=\u0026quot;true\u0026quot;\u0026gt;Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity \u0026amp;amp; Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4016192005,"name":"Customer Experience ","child_ids":[],"parent_id":null}],"offices":[{"id":4005236005,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":13}}