{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5208733007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4666964007,"location":{"name":"Miami, Florida, United States, Remote"},"metadata":null,"id":5208733007,"updated_at":"2026-08-11T10:37:21-04:00","requisition_id":"232","title":"General Manager, Consumer","company_name":"Papa","first_published":"2026-08-10T22:37:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Papa is a new kind of care built on human connection. Across the country consumers, health plans, and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals. Trained and vetted companions who provide a helping hand and an open ear, resulting in less loneliness, better health, and happier lives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2017 due to Andrew\u0026#39;s personal need with his grandfather, Papa. Based in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;Papa.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Papa Consumer is poised to become Papa’s next major growth engine, expanding our proven enterprise model directly to consumers. We’re leveraging our nationwide supply network to serve tens of millions of consumers who need support and are willing to pay out of pocket.\u0026amp;nbsp;With early traction established, we’re looking for an entrepreneurial General Manager to scale the business. Reporting directly to the CEO, the GM will lead growth, marketing, and operations partnering closely with the technology teams to build the product needed to scale.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Consumer Business\u0026lt;/strong\u0026gt;: Lead day-to-day strategy and execution across growth, marketing, and operations, with accountability for overall business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Leadership: \u0026lt;/strong\u0026gt;Partner closely with the CEO and executive team on Consumer strategy, performance, and key decisions; represent the business in Board discussions as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Growth \u0026amp;amp; Marketing:\u0026lt;/strong\u0026gt; Own customer acquisition across paid media, in-house marketing, and local referral/community channels; rapidly test, learn, and optimize channel performance while developing new strategies and channels to accelerate growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Consumer Operations\u0026lt;/strong\u0026gt;: Oversee activation, inbound support, and visit success, building scalable processes that deliver a strong customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Execution\u0026lt;/strong\u0026gt;: Serve as the central program leader across Consumer workstreams, translating strategy into clear priorities, owners, milestones, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Analytics\u0026lt;/strong\u0026gt;: Build and use dashboards, funnel metrics, and operating KPIs to identify opportunities, diagnose issues, and drive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape Product: \u0026lt;/strong\u0026gt;Translate business and customer needs into technology requirements and relative priorities, partnering with Product, Engineering and Design to build the technology needed to scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Oversee \u0026amp;amp; Build the Team\u0026lt;/strong\u0026gt;: Lead the existing ~10-person Consumer team and evolve the organization and capabilities as the business scales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience across general management, marketing, growth, operations, business operations, and/or related leadership roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0→1 mindset with a track record of building in ambiguous, fast-moving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience scaling a consumer business, with strong command of customer acquisition, growth marketing, funnel optimization, and unit economics (e.g., CAC, conversion, retention).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading multiple cross-functional areas and driving execution across growth, marketing, operations, analytics, and technology.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and scaling new businesses, products, or service lines in ambiguous, fast-moving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic operator who can set direction while rolling up their sleeves to drive execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leader with experience building, developing, and scaling high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and data-driven, with a track record of using data to make decisions and drive business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communicator and collaborator, comfortable partnering with senior leadership and presenting to executives and Boards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consumer marketplace or services experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Type\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Full-time Exempt\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Miami preferred; remote eligible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Papa Culture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Papa’s culture is people first, grounded in our mission to help people age better, together. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about family and community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, and a culture where visionaries and entrepreneurs are developed.\u0026lt;/p\u0026gt;","departments":[{"id":4010684007,"name":"Other G\u0026A","child_ids":[],"parent_id":null}],"offices":[{"id":4002652007,"name":"United States, Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5168367007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4647298007,"location":{"name":"Remote"},"metadata":null,"id":5168367007,"updated_at":"2026-09-04T14:12:19-04:00","requisition_id":"214","title":"Physician Partner ","company_name":"Papa","first_published":"2026-06-18T09:14:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Papa is a new kind of care built on human connection. Across the country consumers, health plans, and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals. Trained and vetted companions who provide a helping hand and an open ear, resulting in less loneliness, better health, and happier lives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2017 due to Andrew\u0026#39;s personal need with his grandfather, Papa. Based in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;Papa.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About us:\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Papa Docs is a physician-led medical practice dedicated to advancing care for older adults by addressing both medical needs and the social factors that influence health. Our team\u0026amp;nbsp; provides virtual, compassionate, and evidence-informed care that integrates medical and social care delivery — meeting older adults where they are.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We serve Medicare beneficiaries through a physician-directed, community-based care navigation model. Physicians collaborate with trained Community Care Advocates who help older adults navigate local services, address gaps in social support, and improve overall well-being. This clinical model is designed to identify, assess, and manage both medical and social risks using scalable, tech-enabled workflows that are grounded in trust, dignity, and accessibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Papa Docs is supported by Papa Health, a wholly owned subsidiary of Papa, Inc., which provides non-clinical management and technology infrastructure. This alignment allows Papa Docs’ physicians to focus fully on patient care while ensuring that services are accessible, scalable, and grounded in community.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the role:\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a mission-driven, collaborative \u0026lt;strong\u0026gt;Physician Partner\u0026lt;/strong\u0026gt; to join Papa Docs\u0026amp;nbsp; by integrating health-related social needs (HRSNs) into care delivery. This is a high-impact opportunity to work at the intersection of clinical care and social support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Physician Partner, you will provide synchronous and asynchronous telemedicine consultations for older adults, conduct virtual assessments, and generate care plans that address both medical and social needs. These care plans will be implemented and supported by Community Care Advocates. As one of the early physician partners, you\u0026#39;ll have significant influence over how we deliver care and design our clinical workflows. If you\u0026#39;ve ever wanted to shape a clinical practice from the beginning rather than inherit someone else\u0026#39;s playbook, this is that chance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a part-time, remote, 1099 contractor position with flexible hours.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct virtual visits with older adults and review their medical history\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify health-related social needs (HRSNs) as part of the care planning process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and update care plans that guide Community Care Advocates in providing community health support services to patients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in asynchronous chart reviews and escalations, as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Papa Docs’\u0026amp;nbsp; partners, including operational teams\u0026amp;nbsp; to inform workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As one of our early physicians, your insights will contribute to shaping our workflows, refining our care model, and solving operational challenges in real-time. Your input will directly influence how we grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Skills we look for:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and clinical reasoning skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compassionate, patient-first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in a fast-moving, tech-enabled environment (experience with telemedicine is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility, reliability, and collaboration in cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reliable independent contributor open to collaborating with operations to improve clinical workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup mindset - highly adaptable, communicative across operational and clinical teams, and see gaps as opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What you bring:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active, unrestricted MD or DO license in good standing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Board certification in Geriatric Medicine, Internal Medicine, Family Medicine, or Preventive Medicine\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active state medical license in the U.S., (multiple state licensure is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness enrolling with Medicare and Medicaid, with the process and fees covered by Papa Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years post-residency clinical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with telemedicine strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work a minimum of 8 hours/week for synchronous consultations on weekdays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Spanish is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Location\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Benefits:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible remote schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administrative support — so you can focus on patient care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As an independent contractor, you will be responsible for your own taxes and benefits\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4052028007,"name":"Community","child_ids":[],"parent_id":null}],"offices":[{"id":4002654007,"name":"Miami, Florida","location":null,"child_ids":[],"parent_id":null},{"id":4002652007,"name":"United States, Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5202496007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4663983007,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":5202496007,"updated_at":"2026-08-11T15:46:24-04:00","requisition_id":"229","title":"Senior Product Manager (Community) ","company_name":"Papa","first_published":"2026-08-03T22:04:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Papa is a new kind of care built on human connection. Across the country consumers, health plans, and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals. Trained and vetted companions who provide a helping hand and an open ear, resulting in less loneliness, better health, and happier lives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2017 due to Andrew\u0026#39;s personal need with his grandfather, Papa. Based in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;Papa.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;You\u0026#39;ll be joining \u0026lt;strong\u0026gt;Papa Community\u0026lt;/strong\u0026gt;, a 0-to-1 venture within Papa \u0026lt;strong\u0026gt;based in San Francisco \u0026lt;/strong\u0026gt;that\u0026#39;s building virtual care for seniors. You\u0026#39;ll have the autonomy and velocity of an early-stage startup with the advantages of a growth-stage company including Papa\u0026#39;s deep expertise serving older adults, established health plan relationships, and reliable capital. As one of the early team members on Community, you\u0026#39;ll have a significant tangible impact to improve patient outcomes and drive scalability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2017, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are expanding the Papa Community team and looking for a \u0026lt;strong\u0026gt;Senior Product Manager \u0026lt;/strong\u0026gt;to own product development for Papa Community. You\u0026#39;ll be our first dedicated PM — the person responsible for defining and driving the roadmap for our platform while partnering closely with engineering, clinical operations, and the GM to build the tools that power our care model at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a rare opportunity to define the product from the ground up at a company where the product decisions you make today will shape how we deliver care for years to come.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;This role is unique because:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the platform that powers our care model. The platform you build is the operational backbone of Papa Community — it determines how our care team provides engaging member experiences, enhances care pathways, and ultimately demonstrates improved patient outcomes. V1 of our platform got us operational; the ongoing investment is where Papa Community\u0026#39;s clinical intelligence gets built.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be handed a business problem and given real latitude to figure out the right way to solve it. If what excites you is being trusted to define what to build and why, this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll report directly to the GM, and partner closely with the engineering and clinical teams. Your voice will shape platform strategy, build vs. buy decisions, and how we sequence investment across the roadmap.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own our care delivery platform roadmap end to end.\u0026lt;/strong\u0026gt; Lead discovery, define requirements, sequence investment, and drive delivery for our platform — from V1 through the ongoing layers of clinical intelligence, automation, and operational tooling that follow. You\u0026#39;ll make foundational decisions about how the platform evolves that will shape Papa Community\u0026#39;s care model for years to come.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Design and improve internal clinical workflows. \u0026lt;/strong\u0026gt;Work directly with the care team to understand how care delivery actually works on the ground, and translate that into product requirements and workflow improvements. You\u0026#39;ll own the product layer of the tools our internal team relies on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead system integration decisions. \u0026lt;/strong\u0026gt;Evaluate and prioritize API integrations within our health tech stack — including our EHR, care management tools, and billing infrastructure. You\u0026#39;ll make build vs. buy recommendations and ensure our systems work together in a way that reduces friction for the clinical team and improves data quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own end-to-end outcomes. \u0026lt;/strong\u0026gt;This role sits at the intersection of clinical and engineering teams, each with distinct needs and constraints. You\u0026#39;ll earn influence through judgment, translate across functions, and take accountability for outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skills we look for\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Competencies\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Greenfield platform judgment \u0026lt;/strong\u0026gt;- You\u0026#39;ve built 0-to-1 products before. You know how to sequence a roadmap around operational need rather than feature completeness, make smart build vs. buy calls under resource constraints, and resist over-engineering when speed matters more than perfection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;User empathy and behavioral intuition \u0026lt;/strong\u0026gt;- You have deep empathy for the people using your product and strong intuition for what drives human behavior. You think carefully about how work actually gets done in the moment, such as how screens should be sequenced, what information needs to surface at what point in a workflow, and how to reduce cognitive load.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Clinical workflow fluency \u0026lt;/strong\u0026gt;- You can sit with the care team, understand how they deliver care, and translate that into product requirements without needing a clinical translator. You ask the right questions, and you don\u0026#39;t over-engineer what you hear.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytical rigor \u0026lt;/strong\u0026gt;- You define success metrics that capture real outcomes rather than proxy activity. You use product and operational data to understand adoption, friction, and impact — and let those insights set your priorities, not just validate them. You have strong quantitative fluency and can move fluidly between the numbers and the narrative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business model awareness \u0026lt;/strong\u0026gt;- You understand that platform decisions have P\u0026amp;amp;L implications. You think one level above the product and can connect your roadmap choices to business metrics and member outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;High autonomy and ownership\u0026lt;/strong\u0026gt; - You thrive in environments with open questions and limited established processes. You communicate with precision, make recommendations, and own outcomes without needing detailed requirements or constant direction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Startup adaptability\u0026lt;/strong\u0026gt; - You move fast, communicate proactively across clinical and operational teams, and understand when to ship quickly versus invest in longer-term solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Regulatory literacy\u0026lt;/strong\u0026gt; -\u0026amp;nbsp; You understand that as a healthcare platform, product decisions are compliance decisions. You\u0026#39;re energized by working in regulated, complex industries and see constraints as a product design challenge rather than a blocker.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meaningful product experience in healthtech\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build 0-to-1 products in resource-constrained, startup environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about improving healthcare access and outcomes for older adults\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building a roadmap from scratch in an early-stage or ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with clinical teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with healthcare API integrations and EHR workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in or experience applying AI in product development, particularly in regulated industries\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hybrid with 2-3 days per week in-office in San Francisco, CA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Target Salary Ran\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;ge:\u0026lt;/strong\u0026gt; $159,000 - $210,000 (Actual compensation determined by candidate experience, location, education, certifications, and skill set).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt; Meaningful equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Wellness:\u0026lt;/strong\u0026gt; Medical, dental, and vision insurance coverage; Health Savings Account (HSA) \u0026amp;amp; Flexible Spending Account (FSA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement:\u0026lt;/strong\u0026gt; 401(k) plan with a company matches up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time Off:\u0026lt;/strong\u0026gt; Flexible PTO, 11 paid company holidays, parental leave, and caregiver leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our Impact\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Papa\u0026#39;s core business has had tremendous impact, and we are looking to bring even more results for patients with Papa Community:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026quot;Papa is the lynchpin that keeps me going month to month. They\u0026#39;re the piece of the team that allows the other pieces to happen…I can worry about finding another doctor if I have to. Finding another Papa doesn\u0026#39;t happen.\u0026quot; - \u0026lt;em\u0026gt;Member from Tampa FL\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026quot;Papa has kind of saved me. Now I have somebody to help me go to my appointments. I\u0026#39;ve got somebody to help me clean my house. I\u0026#39;ve got somebody to talk to. It just took so much pressure off my shoulders. I\u0026#39;m finally feeling like myself again.\u0026quot; - \u0026lt;em\u0026gt;Member from Tacoma WA\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026quot;I look forward to seeing them. They make me laugh. I make them laugh. They\u0026#39;ve certainly taken lonely days from me also. It works both ways for us.\u0026quot; - \u0026lt;em\u0026gt;Pal from Rhode Island\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity, Equity \u0026amp;amp; Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; Studies show that women and individuals from historically underrepresented communities are less likely to apply for roles unless they meet every single qualification. At Papa Community, we are committed to fostering a workplace where everyone feels valued, empowered, and supported. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Papa\u0026#39;s Culture:\u0026lt;/strong\u0026gt; Papa’s culture is people-first. We encourage everyone to bring their whole authentic selves to work, to be transparent, non-hierarchical, and above all, to be a good person.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Equal Opportunity \u0026amp;amp; Accommodation Statement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Papa, Inc. and all its affiliates and subsidiaries, is an equal opportunity employer committed to prohibiting unlawful discrimination, harassment, and retaliation. Our employees and qualified applicants are protected from discrimination based on race, color, religion, national origin, age, sex, disability, military or veteran status, gender identity, sexual orientation, or any other basis protected by federal, state, or local law. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to providing reasonable accommodations to employees and qualified applicants in accordance with applicable law. If you need additional assistance or an accommodation to participate fully in any part of the hiring process, please submit a request to \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;mailto:hrsupport@papa.com\u0026quot;\u0026gt;\u0026lt;em\u0026gt;hrsupport@papa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;169\u0026quot; data-end=\u0026quot;340\u0026quot; data-is-last-node=\u0026quot;\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4052028007,"name":"Community","child_ids":[],"parent_id":null}],"offices":[{"id":4002652007,"name":"United States, Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5226750007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4675573007,"location":{"name":"Remote"},"metadata":null,"id":5226750007,"updated_at":"2026-09-02T13:25:12-04:00","requisition_id":"237","title":"Sr. Manager Client Success","company_name":"Papa","first_published":"2026-09-01T15:46:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Papa is a new kind of care built on human connection. Across the country consumers, health plans, and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals. Trained and vetted companions who provide a helping hand and an open ear, resulting in less loneliness, better health, and happier lives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2017 due to Andrew\u0026#39;s personal need with his grandfather, Papa. Based in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;Papa.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager of Client Success is responsible for owning the success, retention, and growth of a portfolio of Papa’s health plan clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly client-facing role, but it goes beyond traditional relationship management. The Sr. Manager will maintain end-to-end accountability for client outcomes, partnering closely with operational, analytical, and cross-functional teams to deliver against client commitments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Successful candidates will be equally comfortable presenting to senior client stakeholders, digging into performance data, troubleshooting an operational issue, and bringing together internal teams to drive a solution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The overarching goal is simple: deliver exceptional client outcomes that drive retention and growth.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary relationship owner for a portfolio of health plan clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a strong understanding of each client’s goals, contract terms, performance expectations, and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay accountable for client performance, including retention, satisfaction, contractual commitments, and operational execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead recurring client meetings, executive business reviews, performance discussions, and other client communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify client risks, performance gaps, and emerging needs. Create and drive clear plans to address client risks and performance gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Operations, Product, Analytics, and other Papa teams to resolve operational issues affecting clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and reporting to evaluate client performance and identify trends and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop actionable recommendations for clients and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and execute opportunities to expand client relationships through additional services, programs, or populations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We Are Looking For:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in client success, account management, partnerships, consulting, strategy, operations, or a similar client-facing role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing senior client relationships and delivering strong business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex Problem-Solving \u0026amp;amp; Analytical Reasoning:\u0026lt;/strong\u0026gt; Strong ability to synthesize complex performance data, diagnose root operational issues, and turn insights into actionable strategic solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Emotional Intelligence \u0026amp;amp; Stakeholder Management:\u0026lt;/strong\u0026gt; Proven capability to build trust, navigate high-stakes client discussions, address performance gaps directly, and drive alignment across cross-functional teams under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Context Switching:\u0026lt;/strong\u0026gt; High cognitive flexibility to seamlessly shift between high-level executive strategy presentations and granular, day-to-day operational execution and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sustained Focus \u0026amp;amp; Multi-Project Management:\u0026lt;/strong\u0026gt; Capability to maintain end-to-end accountability, prioritize, and drive multiple client accounts, implementations, and internal initiatives to completion simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project management skills with a willingness to take ownership and follow issues through to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with health plans, employers, healthcare organizations, or other B2B clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in consulting, business operations, strategy, or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing performance metrics, implementations, or service operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience growing client accounts or identifying expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Physical \u0026amp;amp; Work Environment Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;(All requirements apply with or without reasonable accommodation)\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prolonged Digital Engagement:\u0026lt;/strong\u0026gt; Ability to spend extended periods working on a computer, reviewing data, and participating in frequent virtual client meetings and presentation sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt; Ability and willingness to travel periodically as needed for in-person executive business reviews, client meetings, and internal strategy sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Remote US\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical, dental and vision insurance coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HSA/FSA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan with a match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental leave and caregiver leave\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Papa\u0026#39;s culture:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Equal Opportunity \u0026amp;amp; Accommodation Statement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Papa, Inc. and all its affiliates and subsidiaries, is an equal opportunity employer committed to prohibiting unlawful discrimination, harassment, and retaliation. Our employees and qualified applicants are protected from discrimination based on race, color, religion, national origin, age, sex, disability, military or veteran status, gender identity, sexual orientation, or any other basis protected by federal, state, or local law. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to providing reasonable accommodations to employees and qualified applicants in accordance with applicable law. If you need additional assistance or an accommodation to participate fully in any part of the hiring process, please submit a request to \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;mailto:hrsupport@papa.com\u0026quot;\u0026gt;\u0026lt;em\u0026gt;hrsupport@papa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4002650007,"name":"Sales and Services","child_ids":[4002651007,4002652007,4002653007],"parent_id":null}],"offices":[{"id":4002652007,"name":"United States, Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5163984007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4628632007,"location":{"name":"Remote"},"metadata":null,"id":5163984007,"updated_at":"2026-07-24T15:52:19-04:00","requisition_id":"206","title":"Strategic Support Specialist","company_name":"Papa","first_published":"2026-06-22T09:36:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Papa is a new kind of care built on human connection. Across the country consumers, health plans, and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals. Trained and vetted companions who provide a helping hand and an open ear, resulting in less loneliness, better health, and happier lives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2017 due to Andrew\u0026#39;s personal need with his grandfather, Papa. Based in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;Papa.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Support Specialist (SSS) is a highly specialized role designed to support Papa’s growth through new business initiatives, pilot programs, and manual referral workflows that fall outside of standard operational processes.This role serves as a dedicated, specialized team within MX Operations—mobilizing into ambiguous, fast-changing environments to execute manual processes, identify operational risks, and actively contribute to defining scalable solutions that inform future automation and standardization. The work is dynamic by design and will shift frequently based on business needs, client requirements, and program maturity.This role is best suited for individuals who excel in complex environments, demonstrate exceptional attention to detail, and can operate effectively without fully defined playbooks.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Characteristics\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability:\u0026lt;/strong\u0026gt; Involves frequent adjustments to priorities, workflows, and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolving Environment:\u0026lt;/strong\u0026gt; Processes may be manual, incomplete, or evolving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Metrics:\u0026lt;/strong\u0026gt; Success is measured by accuracy, adaptability, documentation quality, risk identification, and productivity. Output expectations are evaluated in context based on the complexity and scope of assigned work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Standards:\u0026lt;/strong\u0026gt; Sustained output significantly below peer benchmarks, without justification related to assignment complexity or scope, may be addressed through standard performance management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluid Focus:\u0026lt;/strong\u0026gt; This role is not tied to a single program or queue and may shift focus regularly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career Path:\u0026lt;/strong\u0026gt; Designed for specialists who are comfortable operating outside of fixed workflows and may not follow a traditional, linear progression path within Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic \u0026amp;amp; Pilot Support\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute manual workflows and program processes that are not yet automated or standardized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the launch of new business initiatives by operationalizing early-stage processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to frequent changes in program scope, requirements, and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed documentation of evolving processes, requirements, and learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across multiple lines of business to support member needs, health plan requirements, and external business/provider relationships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Operational Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform periods of focused, detail-oriented manual data entry and workflow execution while maintaining accuracy and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and reconcile referral data, eligibility criteria, and outreach requirements across multiple sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps, risks, or inefficiencies in workflows and escalate findings to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all work meets compliance, documentation, and reporting standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Feedback \u0026amp;amp; Process Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide structured feedback to Operations leadership that informs Product, BI, and Telecom teams on opportunities for automation, risk mitigation, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leadership to help define standard operating criteria before processes are formalized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Standard Operating Procedure (SOP) development once workflows stabilize.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional attention to detail and the ability to manage complex manual workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt to ambiguous or changing environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication and documentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in navigating multiple digital systems and data sources simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate independently and exercise sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bilingual skills\u0026lt;/strong\u0026gt; (Spanish or Haitian Creole) strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Background strongly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Remote Work Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain a reliable, high-speed, hardwired (Ethernet) internet connection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to a secure workspace during scheduled working hours that ensures data privacy and allows for focused, uninterrupted work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Physical Demands\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stationary Work:\u0026lt;/strong\u0026gt; Prolonged periods of sitting or standing at a desk and working on a computer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Frequently communicates via computer, text-based platforms, video conferencing, and/or phone. Must be able to exchange accurate information in these digital environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sensory:\u0026lt;/strong\u0026gt; Visual acuity required to read computer screens, analyze data spreadsheets, and review detailed documentation for extended periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Mental \u0026amp;amp; Cognitive Demands\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cognitive Complexity:\u0026lt;/strong\u0026gt; Requires the ability to analyze complex data, identify patterns, and synthesize information across multiple separate software applications simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability \u0026amp;amp; Resilience:\u0026lt;/strong\u0026gt; Must be able to maintain focus and emotional regulation in an environment with changing priorities, incomplete playbooks, and evolving processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving:\u0026lt;/strong\u0026gt; Requires critical thinking and sound judgment to independently identify workflow gaps or compliance risks and formulate structured feedback for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pacing \u0026amp;amp; Repetition:\u0026lt;/strong\u0026gt; Must be able to perform highly repetitive, detail-oriented tasks (such as manual data entry or reconciliation) with a high degree of accuracy and consistency over extended periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Environmental Demands\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote Environment:\u0026lt;/strong\u0026gt; Must be able to work independently in a remote, home-based setting while maintaining virtual connection and collaboration with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Privacy:\u0026lt;/strong\u0026gt; Requires a workspace that allows for confidentiality and data security in compliance with health plan and member privacy standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Remote US\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical, dental and vision insurance coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HSA/FSA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan with a match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental leave and caregiver leave\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Papa\u0026#39;s culture:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Equal Opportunity \u0026amp;amp; Accommodation Statement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Papa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In accordance with the ADA and applicable state laws, Papa provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless doing so would create an undue hardship. If you require an accommodation during the application or interview process, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4002658007,"name":"Operations","child_ids":[4002671007,4002660007,4051772007,4051773007,4051774007,4051775007,4051776007,4051777007,4053056007],"parent_id":null}],"offices":[{"id":4002652007,"name":"United States, Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":5}}