{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5168367007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4647298007,"location":{"name":"Miami, Florida, United States, Remote"},"metadata":null,"id":5168367007,"updated_at":"2026-06-18T09:14:06-04:00","requisition_id":"214","title":"Physician Partner - Florida","company_name":"Papa","first_published":"2026-06-18T09:14:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Papa.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About us:\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Papa Docs is a physician-led medical practice dedicated to advancing care for older adults by addressing both medical needs and the social factors that influence health. Our team\u0026amp;nbsp; provides virtual, compassionate, and evidence-informed care that integrates medical and social care delivery — meeting older adults where they are.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We serve Medicare beneficiaries through a physician-directed, community-based care navigation model. Physicians collaborate with trained Community Care Advocates who help older adults navigate local services, address gaps in social support, and improve overall well-being. This clinical model is designed to identify, assess, and manage both medical and social risks using scalable, tech-enabled workflows that are grounded in trust, dignity, and accessibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Papa Docs is supported by Papa Health, a wholly owned subsidiary of Papa, Inc., which provides non-clinical management and technology infrastructure. This alignment allows Papa Docs’ physicians to focus fully on patient care while ensuring that services are accessible, scalable, and grounded in community.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the role:\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a mission-driven, collaborative \u0026lt;strong\u0026gt;Physician Partner\u0026lt;/strong\u0026gt; to join Papa Docs\u0026amp;nbsp; by integrating health-related social needs (HRSNs) into care delivery. This is a high-impact opportunity to work at the intersection of clinical care and social support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Physician Partner, you will provide synchronous and asynchronous telemedicine consultations for older adults, conduct virtual assessments, and generate care plans that address both medical and social needs. These care plans will be implemented and supported by Community Care Advocates. As one of the early physician partners, you\u0026#39;ll have significant influence over how we deliver care and design our clinical workflows. If you\u0026#39;ve ever wanted to shape a clinical practice from the beginning rather than inherit someone else\u0026#39;s playbook, this is that chance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a part-time, remote, 1099 contractor position with flexible hours.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What you’ll do:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct virtual visits with older adults and review their medical history\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify health-related social needs (HRSNs) as part of the care planning process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and update care plans that guide Community Care Advocates in providing community health support services to patients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in asynchronous chart reviews and escalations, as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Papa Docs’\u0026amp;nbsp; partners, including operational teams\u0026amp;nbsp; to inform workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As one of our early physicians, your insights will contribute to shaping our workflows, refining our care model, and solving operational challenges in real-time. Your input will directly influence how we grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Skills we look for:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and clinical reasoning skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compassionate, patient-first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in a fast-moving, tech-enabled environment (experience with telemedicine is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility, reliability, and collaboration in cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reliable independent contributor open to collaborating with operations to improve clinical workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup mindset - highly adaptable, communicative across operational and clinical teams, and see gaps as opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What you bring:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active, unrestricted MD or DO license in good standing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Board-certification in internal Medicine or Family Medicine\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Florida state medical license, Florida Medicaid credential and Medicare enrollment required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensure or credentialing in additional states is a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years post-residency clinical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with telemedicine strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work a minimum of 8 hours/week for synchronous consultations on weekdays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Spanish is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Location\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Benefits:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible remote schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administrative support — so you can focus on patient care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As an independent contractor, you will be responsible for your own taxes and benefits\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4052028007,"name":"Community","child_ids":[],"parent_id":null}],"offices":[{"id":4002654007,"name":"Miami, Florida","location":null,"child_ids":[],"parent_id":null},{"id":4002652007,"name":"United States, Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5168491007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4647357007,"location":{"name":"Remote"},"metadata":null,"id":5168491007,"updated_at":"2026-06-18T14:33:12-04:00","requisition_id":"215","title":"Senior Manager, Business Operations ","company_name":"Papa","first_published":"2026-06-18T14:33:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Papa.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role sits within Business Operations, focused on strategy, execution and financial analytics. The Business Operations team drives operational performance and business impact across Papa by owning the complex cross-functional work that sits between teams — from pilot execution and client operations to company-wide BizOps priorities — enabling every function to move with more speed and confidence. This role serves as a key operator across several high-impact workstreams, overseeing Client Operations Strategy, Deal Desk, Utilization Operations, and Pricing analysis while also managing a small team of direct reports.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Ownership:\u0026lt;/strong\u0026gt; Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle — from pilot scoping through implementation, renewal, and ongoing engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deal Desk \u0026amp;amp; Pricing:\u0026lt;/strong\u0026gt; Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa\u0026#39;s commercial objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Implementation:\u0026lt;/strong\u0026gt; Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Issue Management:\u0026lt;/strong\u0026gt; Own the cross-functional issue log, triaging and resolving complex, systemic client escalations and operational issues in partnership with Product, IT, Operations, Sales, and Data teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Company Initiative Ownership:\u0026lt;/strong\u0026gt; Serve as a workstream owner on key company-wide initiatives, driving execution from scoping through delivery with clear accountability and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Management:\u0026lt;/strong\u0026gt; Manage and develop 1-2 direct reports, providing clear direction, feedback, and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Identify and close operational gaps across relevant functional areas, deploying effective processes and tooling to improve performance and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;To qualify for this role, you must possess the following qualifications or an equivalent combination of education and experience:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5-8 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Acumen:\u0026lt;/strong\u0026gt; Demonstrated ability to work with financial models, pricing structures, or client-level P\u0026amp;amp;L analysis; comfortable owning commercially sensitive requests that require analytical precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Execution:\u0026lt;/strong\u0026gt; Proven ability to drive complex, multi-stakeholder workstreams to completion with minimal oversight, including close partnership with client-facing teams (Client Success, Account Management, or Implementation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Management:\u0026lt;/strong\u0026gt; Experience managing direct reports, with a track record of developing team members and maintaining high performance in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Management:\u0026lt;/strong\u0026gt; Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving \u0026amp;amp; Adaptability:\u0026lt;/strong\u0026gt; A proactive approach to multitasking and diving into details, with a high tolerance for diagnosing and resolving broken, high-stakes processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt; Excellent communication and analytical skills, with the ability to distill complex data and strategies into simple, actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Autonomy:\u0026lt;/strong\u0026gt; Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Ideally, you also have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Experience:\u0026lt;/strong\u0026gt; Healthcare background, specifically working directly with health plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial Experience:\u0026lt;/strong\u0026gt; Experience working with enterprise sales teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deal Experience:\u0026lt;/strong\u0026gt; Familiarity with deal structuring, contract review, or pricing governance in a B2B environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Physical \u0026amp;amp; Mental Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Synthesis \u0026amp;amp; Cognitive Function:\u0026lt;/strong\u0026gt; Ability to analyze, interpret, and synthesize complex, ambiguous data sets to formulate strategic business recommendations under tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Effective Information Exchange:\u0026lt;/strong\u0026gt; Ability to accurately exchange, convey, and perceive detailed information, instructions, and strategic goals across various cross-functional teams and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stationary Productive Time:\u0026lt;/strong\u0026gt; Ability to remain in a stationary position for extended periods while utilizing computer systems, operational dashboards, and collaboration tools to execute daily tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-Project Cognitive Agility:\u0026lt;/strong\u0026gt; Ability to maintain mental focus, cognitive flexibility, and emotional resilience while managing multiple competing priorities, high-stake deliverables, and team dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Collaboration:\u0026lt;/strong\u0026gt; Ability to actively collaborate and problem-solve in a variety of virtual and/or in-person environments, ensuring alignment among diverse stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Drive:\u0026lt;/strong\u0026gt; Ability to independently direct projects from conception to completion, maintaining the focus and persistence required to drive large-scale organizational change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mental \u0026amp;amp; Cognitive Demands:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Thinking:\u0026lt;/strong\u0026gt; Must be able to analyze complex data sets, identify trends, and synthesize information into actionable strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving:\u0026lt;/strong\u0026gt; Requires the ability to diagnose, troubleshoot, and resolve high-stakes process bottlenecks and operational challenges independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Must frequently communicate, negotiate, and exchange accurate information cross-functionally and with external leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability:\u0026lt;/strong\u0026gt; Ability to maintain focus and prioritize tasks in a fast-paced environment with shifting priorities and multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Physical \u0026amp;amp; Environmental Demands:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sedentary Work:\u0026lt;/strong\u0026gt; This is a largely sedentary role that requires remaining in a stationary position for extended periods while performing computer-based tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operation of Equipment:\u0026lt;/strong\u0026gt; Constantly operates a computer, analytical software, and other digital collaboration tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location \u0026amp;amp; Travel:\u0026lt;/strong\u0026gt; This position is typically performed in a standard home or corporate office environment. Occasional travel for team alignment or client meetings may be required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Remote US\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical, dental and vision insurance coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HSA/FSA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan with a match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental leave and caregiver leave\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Papa\u0026#39;s culture:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Papa is an equal opportunity employer. We proudly support the ParityPledge® for gender and racial parity at the highest levels of business.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Equal Opportunity \u0026amp;amp; Accommodation Statement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Papa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require an accommodation at any point during the application or interview process, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4051770007,"name":"Revenue Ops","child_ids":[],"parent_id":4002634007}],"offices":[{"id":4002652007,"name":"United States, Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5191114007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4658387007,"location":{"name":"San Francisco, CA (Hybrid)"},"metadata":null,"id":5191114007,"updated_at":"2026-07-23T20:01:02-04:00","requisition_id":"226","title":"Staff Backend Software Engineer - Community ","company_name":"Papa","first_published":"2026-07-20T20:15:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Papa.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;You\u0026#39;ll be joining \u0026lt;strong\u0026gt;Papa Community\u0026lt;/strong\u0026gt;, a 0-to-1 venture within Papa \u0026lt;strong\u0026gt;based in San Francisco \u0026lt;/strong\u0026gt;that\u0026#39;s building virtual care for seniors. You\u0026#39;ll have the autonomy and velocity of an early-stage startup with the advantages of a growth-stage company including Papa\u0026#39;s deep expertise serving older adults, established health plan relationships, and reliable capital. As one of the early team members on Community, you\u0026#39;ll have a significant tangible impact to improve patient outcomes and drive scalability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Founded in 2017, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are expanding our founding engineering team and looking for a \u0026lt;strong\u0026gt;Staff Backend Software Engineer\u0026lt;/strong\u0026gt; to join Papa Community and help build our technical foundation. You\u0026#39;ll be our second engineer, working alongside another Staff Engineer and reporting directly to Papa Community\u0026#39;s GM, with dotted-line mentorship from Papa core\u0026#39;s engineering leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a rare chance to shape a platform from its earliest days without giving up the stability of an established company behind you. As Papa Community\u0026#39;s engineering team grows, there will be more opportunities to take on broader technical leadership - this role is a chance to build that track record early, working shoulder-to-shoulder with our senior team members.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;This role is unique because:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll help own the technical architecture for Papa Community. Unlike joining an established engineering org where you\u0026#39;d work on a narrow slice of the codebase, you\u0026#39;ll make foundational decisions about system design, technology choices, and engineering practices that will define Community for years to come.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own problems, not tickets. You won\u0026#39;t be handed a fully-scoped spec and asked to implement it - you\u0026#39;ll be handed a problem the business is facing and given real latitude to figure out the best way to solve it. If what excites you is being trusted to figure out \u0026lt;strong\u0026gt;what\u0026lt;/strong\u0026gt; to build and \u0026lt;strong\u0026gt;why\u0026lt;/strong\u0026gt;, this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll partner directly with the GM, much as a technical co-founder would. Your voice will shape product strategy, build vs. buy decisions, and business priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll leverage Papa\u0026#39;s infrastructure while maintaining startup velocity. You can access Papa\u0026#39;s deployment pipelines, security compliance, and DevOps support - but make decisions in days, not weeks, and ship at a pace that matches the urgency of the people we serve. You\u0026#39;ll get institutional advantages without enterprise bureaucracy.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What makes this role challenging:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll navigate complex healthcare integrations. \u0026lt;/strong\u0026gt;Our platform connects EHRs, care management platforms, revenue cycle management, and patient communication tools. You\u0026#39;ll need deep expertise in healthcare data standards (FHIR, HL7, X12) and resilient API integration patterns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll balance technical perfection with shipping velocity. \u0026lt;/strong\u0026gt;We\u0026#39;re a startup - sometimes the right answer is \u0026quot;ship it and iterate\u0026quot; rather than \u0026quot;architect the perfect solution.\u0026quot; You\u0026#39;ll need judgment to know when to build for scale and when to move fast, and a genuine bias for action.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll work in a high-autonomy environmen\u0026lt;/strong\u0026gt;t with a lot of open questions and comparatively little established process. You\u0026#39;ll influence stakeholders, make recommendations, and own outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build the technical foundation for virtual care delivery.\u0026lt;/strong\u0026gt; You\u0026#39;ll help design and implement the core platform that connects our EHR, care management systems, billing infrastructure, and patient communication tools. This means creating robust integrations, establishing data flows, and ensuring HIPAA-compliant architecture that can scale as we grow to thousands of patients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enable operational intelligence and automation.\u0026lt;/strong\u0026gt; You\u0026#39;ll build the data infrastructure and tooling that allows our clinical team to make informed decisions, automate care workflows, and track patient outcomes in real-time. This includes everything from patient dashboards to automated patient outreach triggers to clinical decision support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead critical technical decisions.\u0026lt;/strong\u0026gt; You\u0026#39;ll evaluate build vs. buy trade-offs, recommend technology choices, and help architect solutions that balance immediate needs with long-term scalability. You\u0026#39;ll partner with the GM to shape our technical roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Help establish engineering practices.\u0026lt;/strong\u0026gt; You\u0026#39;ll help define code standards, testing expectations, deployment processes, and technical documentation practices as we grow the team - building the muscle for future engineering hires, not just following what\u0026#39;s already there.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own system reliability and performance.\u0026lt;/strong\u0026gt; You\u0026#39;ll be responsible for production stability, monitoring, and continuous improvement of our platform. This means building resilient systems for healthcare-critical workflows where reliability isn\u0026#39;t optional - claim submissions, patient data accuracy, and care coordination all need to work consistently.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skills we look for\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Core Competencies\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A genuine appetite for ambiguity and ownership\u0026lt;/strong\u0026gt; - You\u0026#39;re energized by open questions and evolving standards. You don\u0026#39;t wait to be handed a fully-scoped task - you enjoy taking ownership of the problem itself and figuring out the right way to solve it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A bias toward velocity\u0026lt;/strong\u0026gt; - You want to ship, see it working, and iterate. You feel the urgency of building something that patients and clinicians depend on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product mindset\u0026lt;/strong\u0026gt; - You think like a founder, balancing technical excellence with business outcomes, revenue, and patient impact. You see gaps as opportunities and help define what we build, not just how.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic technical leadership\u0026lt;/strong\u0026gt; - You lead large, complex projects with clear business impact. You influence senior leaders on engineering strategy and make compelling recommendations on build vs. buy decisions and strategic technical investments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deep backend expertise\u0026lt;/strong\u0026gt; - Expert-level proficiency in Ruby or Python, with deep knowledge of distributed systems, API design, and building scalable architectures. We build in Elixir, so hands-on Elixir experience matters - see qualifications below - but strong Ruby/Python fundamentals translate quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;System design and reliability\u0026lt;/strong\u0026gt; - You build resilient, well-tested systems with proper monitoring, rollout practices, and production stability for healthcare-critical workloads.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;High autonomy and ownership\u0026lt;/strong\u0026gt; - You thrive in ambiguous environments, educate non-technical stakeholders, and own outcomes without needing detailed requirements or constant direction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Startup adaptability\u0026lt;/strong\u0026gt; - You\u0026#39;re highly communicative across operational and clinical teams, move fast when needed, and understand when to ship quickly versus architect for scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement mindset\u0026lt;/strong\u0026gt; - You proactively identify areas for improvement in systems and processes without being asked, and drive initiatives to address them.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level proficiency in Ruby or Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hands-on, professional experience with Elixir\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and shipping high quality work and achieving high reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience improving quality through thoughtful code reviews, appropriate testing, proper rollout, and monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about improving healthcare access and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working as one of the first engineers at an early-stage startup, or otherwise building without an established engineering org around you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeper Elixir expertise, including Phoenix LiveView\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with healthcare technology including data standards (FHIR, HL7, X12), EHR/vendor integrations, HIPAA-compliant systems for protected health information, and healthcare-specific APIs (clearinghouses, billing platforms)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hybrid with 2-3 days per week in-office in San Francisco, CA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Target Salary Range:\u0026lt;/strong\u0026gt; $200,000 - $230,000 (Actual compensation determined by candidate experience, location, education, certifications, and skill set).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equity:\u0026lt;/strong\u0026gt; Meaningful equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Wellness:\u0026lt;/strong\u0026gt; Medical, dental, and vision insurance coverage; Health Savings Account (HSA) \u0026amp;amp; Flexible Spending Account (FSA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement:\u0026lt;/strong\u0026gt; 401(k) plan with a company matches up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time Off:\u0026lt;/strong\u0026gt; Flexible PTO, 11 paid company holidays, parental leave, and caregiver leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our Impact\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Papa\u0026#39;s core business has had tremendous impact, and we are looking to bring even more results for patients with Papa Community:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026quot;Papa is the lynchpin that keeps me going month to month. They\u0026#39;re the piece of the team that allows the other pieces to happen…I can worry about finding another doctor if I have to. Finding another Papa doesn\u0026#39;t happen.\u0026quot; - \u0026lt;em\u0026gt;Member from Tampa FL\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026quot;Papa has kind of saved me. Now I have somebody to help me go to my appointments. I\u0026#39;ve got somebody to help me clean my house. I\u0026#39;ve got somebody to talk to. It just took so much pressure off my shoulders. I\u0026#39;m finally feeling like myself again.\u0026quot; - \u0026lt;em\u0026gt;Member from Tacoma WA\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026quot;I look forward to seeing them. They make me laugh. I make them laugh. They\u0026#39;ve certainly taken lonely days from me also. It works both ways for us.\u0026quot; - \u0026lt;em\u0026gt;Pal from Rhode Island\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity, Equity \u0026amp;amp; Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Not sure if you meet every requirement?\u0026lt;/strong\u0026gt; Studies show that women and individuals from historically underrepresented communities are less likely to apply for roles unless they meet every single qualification. At Papa Community, we are committed to fostering a workplace where everyone feels valued, empowered, and supported. If this role excites you, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Papa\u0026#39;s Culture:\u0026lt;/strong\u0026gt; Papa’s culture is people-first. We encourage everyone to bring their whole authentic selves to work, to be transparent, non-hierarchical, and above all, to be a good person.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Equal Opportunity \u0026amp;amp; Accommodation Statement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Papa, Inc. and all its affiliates and subsidiaries, is an equal opportunity employer committed to prohibiting unlawful discrimination, harassment, and retaliation. Our employees and qualified applicants are protected from discrimination based on race, color, religion, national origin, age, sex, disability, military or veteran status, gender identity, sexual orientation, or any other basis protected by federal, state, or local law. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to providing reasonable accommodations to employees and qualified applicants in accordance with applicable law. If you need additional assistance or an accommodation to participate fully in any part of the hiring process, please submit a request to \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;mailto:hrsupport@papa.com\u0026quot;\u0026gt;\u0026lt;em\u0026gt;hrsupport@papa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4052028007,"name":"Community","child_ids":[],"parent_id":null}],"offices":[{"id":4056332007,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/papa/jobs/5163984007","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4628632007,"location":{"name":"Remote"},"metadata":null,"id":5163984007,"updated_at":"2026-07-24T15:52:19-04:00","requisition_id":"206","title":"Strategic Support Specialist","company_name":"Papa","first_published":"2026-06-22T09:36:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://papa.com/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Papa.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Support Specialist (SSS) is a highly specialized role designed to support Papa’s growth through new business initiatives, pilot programs, and manual referral workflows that fall outside of standard operational processes.This role serves as a dedicated, specialized team within MX Operations—mobilizing into ambiguous, fast-changing environments to execute manual processes, identify operational risks, and actively contribute to defining scalable solutions that inform future automation and standardization. The work is dynamic by design and will shift frequently based on business needs, client requirements, and program maturity.This role is best suited for individuals who excel in complex environments, demonstrate exceptional attention to detail, and can operate effectively without fully defined playbooks.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Characteristics\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability:\u0026lt;/strong\u0026gt; Involves frequent adjustments to priorities, workflows, and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolving Environment:\u0026lt;/strong\u0026gt; Processes may be manual, incomplete, or evolving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Metrics:\u0026lt;/strong\u0026gt; Success is measured by accuracy, adaptability, documentation quality, risk identification, and productivity. Output expectations are evaluated in context based on the complexity and scope of assigned work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Standards:\u0026lt;/strong\u0026gt; Sustained output significantly below peer benchmarks, without justification related to assignment complexity or scope, may be addressed through standard performance management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluid Focus:\u0026lt;/strong\u0026gt; This role is not tied to a single program or queue and may shift focus regularly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career Path:\u0026lt;/strong\u0026gt; Designed for specialists who are comfortable operating outside of fixed workflows and may not follow a traditional, linear progression path within Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic \u0026amp;amp; Pilot Support\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute manual workflows and program processes that are not yet automated or standardized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the launch of new business initiatives by operationalizing early-stage processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to frequent changes in program scope, requirements, and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed documentation of evolving processes, requirements, and learnings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across multiple lines of business to support member needs, health plan requirements, and external business/provider relationships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Operational Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform periods of focused, detail-oriented manual data entry and workflow execution while maintaining accuracy and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and reconcile referral data, eligibility criteria, and outreach requirements across multiple sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps, risks, or inefficiencies in workflows and escalate findings to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all work meets compliance, documentation, and reporting standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Feedback \u0026amp;amp; Process Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide structured feedback to Operations leadership that informs Product, BI, and Telecom teams on opportunities for automation, risk mitigation, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leadership to help define standard operating criteria before processes are formalized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Standard Operating Procedure (SOP) development once workflows stabilize.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional attention to detail and the ability to manage complex manual workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to adapt to ambiguous or changing environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication and documentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in navigating multiple digital systems and data sources simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate independently and exercise sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bilingual skills\u0026lt;/strong\u0026gt; (Spanish or Haitian Creole) strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Background strongly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Remote Work Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain a reliable, high-speed, hardwired (Ethernet) internet connection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Access to a secure workspace during scheduled working hours that ensures data privacy and allows for focused, uninterrupted work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Physical Demands\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stationary Work:\u0026lt;/strong\u0026gt; Prolonged periods of sitting or standing at a desk and working on a computer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Frequently communicates via computer, text-based platforms, video conferencing, and/or phone. Must be able to exchange accurate information in these digital environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sensory:\u0026lt;/strong\u0026gt; Visual acuity required to read computer screens, analyze data spreadsheets, and review detailed documentation for extended periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Mental \u0026amp;amp; Cognitive Demands\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cognitive Complexity:\u0026lt;/strong\u0026gt; Requires the ability to analyze complex data, identify patterns, and synthesize information across multiple separate software applications simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability \u0026amp;amp; Resilience:\u0026lt;/strong\u0026gt; Must be able to maintain focus and emotional regulation in an environment with changing priorities, incomplete playbooks, and evolving processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving:\u0026lt;/strong\u0026gt; Requires critical thinking and sound judgment to independently identify workflow gaps or compliance risks and formulate structured feedback for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pacing \u0026amp;amp; Repetition:\u0026lt;/strong\u0026gt; Must be able to perform highly repetitive, detail-oriented tasks (such as manual data entry or reconciliation) with a high degree of accuracy and consistency over extended periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Environmental Demands\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote Environment:\u0026lt;/strong\u0026gt; Must be able to work independently in a remote, home-based setting while maintaining virtual connection and collaboration with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Privacy:\u0026lt;/strong\u0026gt; Requires a workspace that allows for confidentiality and data security in compliance with health plan and member privacy standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Remote US\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary and equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical, dental and vision insurance coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HSA/FSA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) plan with a match up to 4%\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Parental leave and caregiver leave\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Papa\u0026#39;s culture:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Equal Opportunity \u0026amp;amp; Accommodation Statement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Papa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In accordance with the ADA and applicable state laws, Papa provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless doing so would create an undue hardship. If you require an accommodation during the application or interview process, please let us know.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4002658007,"name":"Operations","child_ids":[4002671007,4002660007,4051772007,4051773007,4051774007,4051775007,4051776007,4051777007,4053056007],"parent_id":null}],"offices":[{"id":4002652007,"name":"United States, Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":4}}